Company Notebook

Mercy Announces $1 Million Gift for Cancer Center Campaign
SPRINGFIELD — Mercy Medical Center announced that Cynthia and William Lyons have made a $1 million challenge gift to Transforming Cancer Care – the Capital Campaign for the Sister Caritas Cancer Center. The Lyons’ gift will support the 26,000-square-foot expansion of the Cancer Center and is particularly significant because it reflects the largest single gift for the Capital Campaign from members of the community. “We have been inspired by the high level of care and compassion that runs throughout the Sisters of Providence Health System,” said Cynthia Lyons. “The work being done at the Sister Caritas Cancer Center is especially exciting.” Added Daniel Moen, president and CEO of the Sisters of Providence Health System, “The tremendous support we have received from Cynthia and William Lyons is indicative of the importance and necessity of the services provided by the Sister Caritas Cancer Center. We are grateful for their generosity on behalf of the patients who will benefit from the expansion project.” Under the leadership of Dr. Philip Glynn, director of Oncology, the Sister Caritas Cancer Center staff has expanded significantly to meet patient need that continues to increase. By 2022, demand for outpatient cancer services is expected to grow by 26%. In addition to increasing treatment space, the $15 million expansion will bolster the cancer center’s already strong capabilities by enhancing communication among the oncology providers and facilitating ease of access to existing services. The design of new infusion bays will increase privacy for patients, as well as for a supporting family member or friend. “We are so impressed with the new leadership and forward thinking of Mercy Medical Center and its oncology center,” Lyons said. “The commitment and vision of the physicians directly involved with the growth of the cancer center speaks to the investment of the hospital community. The new plan unites state-of-the-art treatment, research, and clinical-trial opportunities with Mercy’s trademark mission-driven qualities of compassion and respect for the individual. “This expansion is important because, directly or indirectly, cancer touches all of us,” she continued. “People really do want to be part of something that is successful and meaningful. We sincerely hope our gift inspires others in our community to give as well.” To make a gift to Transforming Cancer Care – the Capital Campaign for the Sister Caritas Cancer Center, call (413) 748-9920 or visit www.mercycares.com.

Normandeau Receives Partner of the Year Award
WEST SPRINGFIELD — Normandeau Technologies (NTI) announced it has been awarded the 2014 Ericsson-LG Enterprise North American Partner of the Year Award at the Ericsson-LG Global Partner Conference held in Cancun, Mexico. The award celebrates the excellence Normandeau Technologies has achieved in helping to build the North American distribution channel for the iPECS communications platform and for its success in bringing IP telephony, unified communications, mobility, and call-center solutions to SMBs in industries such as manufacturing, insurance, realty, medical, education, government, and financial. Bob Rankin, general manager of Presence Management, the largest distributor of Ericsson-LG iPECS products in North America, noted, “NTI continues to expand sales of our award-winning iPECS LIK VoIP platform with the iPECS Unified Communications Solution (iPECS UCS) and iPECS Contact Center Suite Solution (iPECS CCS). We recognize and appreciate the continuous hard work NTI performs in their region, and we applaud their continued success with iPECS.” Successfully marketed worldwide with a dominant market share in South Korea, Australia, and South Africa, and significant market share in many other countries, the iPECS is a highly scalable and fault-tolerant platform that connects up to 1,200 endpoints per system and up to 300,000 endpoints with networking. It’s a versatile, premise-based IP phone platform with a competitive entry cost, five-year warranty, and one of the industry’s lowest total cost of ownership (TCO). The Ericsson-LG UCS is a collaboration platform for organizations of virtually any size that integrates voice, presence, video conferencing, and instant messaging on the IPECS platform. The Ericsson-LG CCS is a multi-channel call-center solution providing intelligent management of multiple communication mediums. “We’re honored to receive this recognition for our sales success with the Ericsson LG line of advanced communication applications in the Massachusetts area and for our success in bringing these new technologies to our clients,” said Brett Normandeau, president of NTI. “Solutions like the iPECS UCS and iPECS CCS offer a tightly integrated, next-generation communications environment for telecom resellers at a very compelling price point.”

Braman Termite and Pest Elimination Earns Award
AGAWAM — Braman Termite and Pest Elimination, a provider of pest-management services in Southern New England since 1890, has earned the service industry’s coveted Angie’s List Super Service Award, reflecting an exemplary year of service provided to the local marketplace, according to the consumer-review site in 2014. “We are honored at Braman Termite and Pest Elimination to have once again earned the Angie’s List Super Service Award, especially this year as we celebrate 125 years in business,” said Jerry Lazarus, third-generation owner. “I am confident that we provide a superior level of customer service that our customers have come to expect. This service is the result of our entire staff, but also under the leadership of several dedicated members that have been with Braman for decades.” Only about 5% of the companies in the Greater Springfield market have performed consistently well enough to earn the Super Service Award, said Angie’s List founder Angie Hicks. Service-company ratings are updated daily. Companies are graded in areas ranging from price to professionalism to punctuality. Angie’s List Super Service Award winners have met strict eligibility requirements, which include an ‘A’ rating in overall grade, recent grade, and review-period grade. The company must be in good standing with Angie’s List, pass a background check, and abide by Angie’s List operational guidelines.

BHS Partners with Ob/Gyn Practices
PITTSFIELD — In a move that will help to ensure long-term obstetric and gynecologic services throughout the region, Berkshire Health Systems (BHS) has announced that three key ob/gyn physician practices have joined together and formed Berkshire Ob/Gyn of BMC, which solidifies and stabilizes critical women’s health services for the community. The three practices joining under the Berkshire Health Systems Physician Practice Group are Berkshire Ob/Gyn Associates, located in Pittsfield and Lenox, and Northern Berkshire Ob/Gyn and Gyn Services of the Berkshires, located in Adams. This investment in ob/gyn stabilizes these essential physician services and supports consistent and reliable access to care. The partnership was partially precipitated by the 2014 closure of the former North Adams Regional Hospital (NARH) and the community need to provide ongoing maternal-child healthcare for residents of North Berkshire. A former NARH physician practice, Northern Berkshire Ob/Gyn was able to continue to provide care without interruption of service when Berkshire Health Systems assumed responsibility for the practice, and Berkshire Ob/Gyn provided coverage for the North Berkshire physicians and their patients. Growing changes in healthcare policy and in the health insurance reimbursement system have challenged the viability of private physician practices, which was a major factor in prompting Berkshire Ob/GYn to join together with the two BHS practices to form one unified service under BHS. At the same time, healthcare systems like BHS are increasingly relied upon to ensure current and future access to critical services for the community by investing in physician practices and ensuring they have the necessary support systems and financial stability and investment to succeed in the long term. Working together, the physicians of Berkshire Ob/Gyn of BMC can provide 24/7 coverage for maternity and routine, surgical, and emergency gynecological care throughout the region. Berkshire Ob/Gyn of BMC includes Drs. Andrew Beckwith, Daniel Barraez-Masroua, Robert Benner, Herbert Kantor, Joan Lister, Charles O’Neill, Cassandra Service, Michael Shreefter, Lauren Slater, and Susan Yates. In addition, the practice features the expertise of three certified nurse midwives: Robin Rivinus, Lydia Kelly, and Evelyn Resh. The practice will continue to provide services throughout Central and Northern Berkshire County, with offices in Pittsfield, Lenox, and Adams. O’Neill and Yates will primarily work out of the Adams office, but will also provide services in Central Berkshire County. Lister will provide urgent-care gynecological services. “The strength of this combined physician practice will allow us to continue to provide comprehensive ob/gyn and women’s-health services for all who need this care in the Berkshires,” Beckwith said. “Healthcare has become increasingly complex, and private physician practices are faced with significant challenges that threaten their long-term viability. By becoming part of Berkshire Health Systems, we have preserved these practices, and, as one unified provider, we can assure access to our patients to the best physician and healthcare services possible.”

<strong>Loomis House Nursing Center Earns Top Scores
HOLYOKE — The Loomis Communities announced that the Loomis House Nursing Center has received perfect scores on surveys from the Mass. Department of Public Health (DPH) for the third year running. The DPH reviews all areas of care practices to make certain that all regulations are followed. These areas include resident rights, facility practices, infection control, quality of life, resident satisfaction, quality of care delivered, culinary services, all nursing and ancillary services, rehabilitation, physical environment, and administration. In addition, a second life-safety survey reviews the physical plant issues that make a safe living and working environment. “Deficiency-free surveys are a top indicator of excellence in nursing homes,” said David Scruggs, president and CEO of the Loomis Communities. “We are extremely proud of the dedicated staff at the Loomis House Nursing Center.” Loomis House Nursing Center was the first nursing home in Massachusetts to receive certification as a leader in providing person-centered care, a concept that adapts the way care is delivered to accommodate each resident’s preferences. “This holistic approach to successful aging and self-determination honors and respects the individual,” Scruggs said. The certification comes from the Commission on Accreditation of Rehabilitation Facilities International, an independent, nonprofit accreditor of health and human-services organizations. The Loomis Communities offers independent-living apartments and cottages, assisted living, and skilled nursing care at Applewood in Amherst, Loomis House in Holyoke, Loomis Lakeside at Reeds Landing in Springfield, and Loomis Village in South Hadley.