Eversource to Install First Smart Meters in Western Mass. This Summer

SPRINGFIELD — With work to prepare the electric system to support Eversource’s transition to smart meters nearly complete in Western Mass., the energy company is alerting customers that crews will begin upgrading meters in the next few months. Eversource will begin installing the first smart meters at customers’ homes and businesses in late July and continue through the following months.

At the same time, the energy company will expand to Eastern Mass. its work installing network devices — technology that will extend the range of Eversource’s meter network and help the smart meters safely and securely communicate important information back to the energy company.

Eversource will send customers in Western Mass. a series of notification letters approximately 90, 60, and 30 days in advance of work to install smart meters starts in their community. The energy company is also reaching out directly to customers in Eastern Mass. with information about what to expect as work to support the transition to smart meters begins in their neighborhood.

“Now more than ever, we’re focused on empowering our customers with greater control over their energy use, and smart meters are key to those efforts,” Eversource Senior Vice President of Customer Operations, Digital Strategy and Chief Customer Officer Jared Lawrence said. “Upgrading to smart meters is like replacing an old flip phone with a smartphone. This modern, smart tech will enable our customers to monitor their energy use in near real time — including how they use power, how much they use, and peak times of use during the day — so that they can make informed decisions about the most effective ways to reduce their energy consumption and bill. The information smart meters provide will also significantly improve service for our customers by enabling our team to proactively address power outages before they occur and to deliver enhanced, real-time outage alerts.”