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First American Insurance Agency Launches New Client Portal

CHICOPEE — First American Insurance Agency, an independent insurance firm, announced the launch of a new online customer portal designed to enhance service and support for its customers.

The portal, called CSR24, enables clients to access insurance ID cards and insurance documents (including renewal paperwork), request policy changes, and more. Clients can also submit claim photos, such as a cracked windshield. For truckers, the portal allows the quick and straightforward download of certificates.  

“During this unprecedented time of COVID-19, we need to make the insurance processes easier and improve communication for clients,” President Corey Murphy said. “The portal speaks to our commitment to providing a more valuable and simplified experience for our clients. CSR24 allows easier access to their documents and information.” 

The portal is accessible on any device via the agency’s website and requires a login and username. The agency will release a matching app later in the year.

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