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Holyoke Gas & Electric Explores Offering Residential Fiber Internet Service

HOLYOKE — Holyoke Gas & Electric (HG&E) is studying the feasibility of offering high-speed internet service to residential customers in Holyoke.

This potential new service, called Fiber to the Home (FTTH), uses fiber-optic cables to bring internet into residential dwellings. While HG&E is capable of providing residential FTTH service, there must be sufficient interest and demand for the service in order for the venture to be economically viable and not have an adverse impact on utility rates. Preliminary estimates indicate that a citywide fiber internet build-out could cost upwards of $30 million.

HG&E would not offer television services as part of the FTTH service. Customers would be required to either ‘cut the cord’ — terminate traditional cable television service and subscribe to streaming services — or keep their current TV provider.

“As we continue to study and research the feasibility of this project, we want to hear from HG&E customers,” said Kate Sullivan Craven, manager of Marketing and Communications at HG&E. “Customers can go to our website and fill out a survey detailing their interest in potentially subscribing to a local, residential fiber internet service. The survey will also be included as an insert with their upcoming bill.”

Customers should visit www.hged.com/ftth to learn more about this potential new service or express their interest.

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