How to Communicate With Empathy During the Coronavirus Crisis
Courtesy of https://www.klaviyo.com/
It’s been a tough few weeks for, well, the world as we navigate a new normal amid the coronavirus pandemic.
From a personal standpoint, many of us are practicing social distancing by staying inside, canceling plans, and avoiding crowded spaces.
Professionally, most of us are working from home with an indefinite timeline of when we’ll be returning to our offices. If you’re working in ecommerce, you’re likely experiencing interruptions to your day-to-day operations due to supply chain issues, changes in demand, and retail closures, to name just a few of the many challenges businesses are currently facing.
During this time, there are many questions that arise around how you should move forward—do you continue marketing as normal? Should you address the situation at hand? Do you communicate the measures you’re taking as a brand or make yourself scarce in the inbox? Should you push off that large announcement or new product release? How much communication is enough and how much is too much?
