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NORTHAMPTON — Tony Worden, president and CEO of Greenfield Cooperative Bank and it’s Northampton Cooperative Bank division, announced several recent promotions:  

  • Lisa Kmetz is being promoted to executive vice president, Retail Banking. She has been with the bank since 1998 when she started as a branch manager. She holds an associate’s degree in Business Administration from Holyoke Community College and certification in Computer Information Systems from Western New England University.
  • Chelsea Depault is being promoted to vice president, Commercial Operations Officer. She originally started with the bank back in 2007 as a float teller and also worked in the Accounting Department before moving on to Commercial Lending, where she has been for the past several years as a credit analyst and then as an assistant vice president, Commercial Lending. In her new role, she will oversee the operations of Commercial Loan Servicing and Administration. She holds a bachelor’s degree from UMass Amherst. 
  • Casey Cusson is being promoted to vice president, branch manager. He has been with the bank since 2017, when he started as a branch manager. He holds a bachelor’s degree from UMass Amherst and lives in Shelburne with his family. 
  • Lisa Granger is being promoted to vice president, branch manager. She has been with the bank since 2007, when she joined as a branch manager with several years of experience in bank management. She is a graduate of the New England School of Financial Studies.
  • Jenicca Gallagher is being promoted to vice president, branch manager. She has been with the bank since 2010, when she joined as a branch manager. She holds a bachelor’s degree from UMass Amherst.
  • Cynthia Gonzalez is being promoted to vice president, branch manager. She has been with the bank since 2003, when she joined as a branch manager. She attended Salem State College.
  • Dawn Hibbert is being promoted to vice president, branch manager. She has been with the bank since 2002, when she joined us as a teller. She holds an associate’s degree from Holyoke Community College.
  • Chris Wilkey is being promoted to assistant vice president, Information Systems. He has been with the bank since 2007, when he joined as a back-up head teller before becoming lead technology specialist in 2014, and MIS Officer in 2019.
  • Julie Gonzales is being promoted to Human Resources officer. She has been with the bank since 2012, when she joined us as a teller before becoming executive assistant to the CEO and then most recently HR coordinator. She holds an associate’s degree from Greenfield Community College.

Other notable promotions: 

  • Matt Welcome was promoted from branch manager-in-training to branch manager. He has been with the bank for more than four years and has served as a float teller, float head teller, and was most recently promoted to branch manager-in-training for the Turners Falls branch. He now drops the in-training designation to become a branch manager in Turners Falls. He holds an associate’s degree from Springfield Technical Community College.
  • Erika Kleeberg was promoted from head teller to assistant manager. She has been with the bank since 2019 and has quickly risen from teller to head teller and now assistant manager. She holds a bachelor’s degree from Roger Williams University.
Daily News

BRIDGEPORT, Conn. — People’s United Bank, N.A. a subsidiary of People’s United Financial Inc., announced the formation of a Business Transformation Office (BTO), a specialized team focused on digitization, process optimization, automation and Fintech partnerships, in addition to supporting product strategy and management for the Bank.

The BTO will formalize People’s United’s approach to defining a repeatable process to provide unique, value-added, digitally driven products and services across business lines that take into account customer expectations for individualized journeys, simple solutions, and innovative ideas.

“The digital age of banking that has emerged over the past decade has changed the way people interact and do business on a day-to-day basis, and technological advancements are influencing the future of banking,” said Jack Barnes, CEO, People’s United Bank. “As we continue to evolve our service model, the BTO will ensure we remain focused on continuous enhancements and personalization of customer touch points including online and mobile banking, ATMs, call centers and in our branches, to provide customers with digital experiences that are custom-made, seamless, fast and secure. The BTO is a reflection of People’s United’s ability to innovate and reconceptualize our offerings in an efficient way.”

The BTO will be led by Ravi Vakacherla, EVP and newly appointed chief transformation officer. He has been with People’s United for more than 15 years and has held various roles, starting in IT, holding the role of chief architect, before transitioning to head of Digital, Product Management and Banking Operations.

“It’s clear the next three years will look much different than the previous three, and we must do our part to retain and attract new customers and adapt to customer preferences,” said Lee Powlus, SEVP, chief administrative officer.

“Through Ravi’s leadership, the BTO will ensure that our strategic plan advances us into the next decade and provides a competitive advantage in delivering customers our products, services and expertise.”

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