They’re Still Goal-oriented
Michael Rouette says he keeps a copy of the 36-year-old news story in his office. He’ll take it out and read it on occasion, and will proudly show it others, usually without much prompting.
“Moriarty-Rouette Team Buys Ticket to Finals” is the headline over that item in the Palmer Journal Register from November 1984, which goes on to note how goals by Rouette, then a junior, and Dan Moriarty, a freshman, along with a “tenacious defense,” propelled the Monson High School soccer team to a 2-1 win over Monument Mountain, giving the Mustangs, as that headline noted, a ticket to the regional finals in Chicopee a few days later.
Today, the Moriarty-Rouette team is still focused on goals, but now as president and executive vice president and chief operating officer (a new position), respectively, at Monson Savings Bank. They are the leaders writing the next chapter in the bank’s history after the retirement of long-term president Steve Lowell.
As the two talked with BusinessWest earlier this month, just weeks before Moriarty was to add the title CEO to his business card (Lowell is still acting in that capacity until mid-February), they talked often about their time on various fields together — they were both three-sport stars — and made frequent use of sports terms and phrases.
Indeed, when talking about the transition in leadership at the top and work to make it seamless, Moriarty said he will try to act as a good referee would — “you don’t know he’s on the field during the game.” And the two of them made early and very frequent references to the importance of teamwork at this (and any) institution.
Meanwhile, when it comes to the pandemic and this transition in leadership, both said there is no playbook for a such a challenging passing of the baton, so they will essentially write their own.
“We’re driven, we’re motivated, but we’re humble enough to know that teamwork gets you further than individual performance.”
“As far as meeting with customers and being out in the community more, Mike and I haven’t had the opportunity to really do that, for safety reasons,” Moriarty said. “And that makes things more difficult, but we’re adjusting and preparing for that day when this is over.”
As for that article, both men say it conveys more than coincidence that two high-school soccer teammates, now in their 50s, are leading the bank headquartered in the town where they grew up. Much more. They say it conveys other ‘C’ words, including commitment to the community and continuity.
“That article reminds me of who we are and where we’re from, and not to ever forget that,” Rouette said. “But it also speaks to how we’ve grown as individuals, as friends, as co-workers, as partners, and as leaders. That article symbolizes how our lives have changed but really haven’t changed, and how success can be built on people who have the same vision, the same mindset, and the same family values.”
Moriarty concurred. “We’ve known each other for so long, but the values are the same, even though we’re a long way from the soccer field. “We’re driven, we’re motivated, but we’re humble enough to know that teamwork gets you further than individual performance; we try to bring that culture to the bank and to our employees, and we try to lead by example. But we also understand that each individual in the bank is a contributor, and we want them to be part of the team and the success of the bank. We did that before we became leaders of the bank, and we’re just going to continue that and build on that culture of teamwork.”
The two take on their new roles at an intriguing time for the bank — and all banks. The pandemic has created both challenges and opportunities — certainly more of the former than the latter, and made some aspects of being a bank leader more difficult. Meanwhile, there is immense competition in a region described by most in the industry as ‘overbanked.’
Both Moriarity and Rouette said that Monson Savings, now with more than $508 million in assets, has been on a steady growth trajectory and they are committed to moving the bank toward further expansion, geographically and otherwise.
They’re on the Ball
As noted earlier, Moriarty and Rouette were both three-sport athletes. While most noted for their exploits on their soccer field — both would go to play in college; Moriarty at Providence College and Rouette at Old Dominion — they were also teammates in baseball and basketball.
And as they recalled those days, they often leaned on some self-deprecating humor to make their points.
Indeed, when discussing their time as starting guards (and captains) on the hardwood, they made it clear they were not exactly go-to options when the Mustangs were looking for points.
“I was the point guard, and I couldn’t shoot,” said Moriarty, as he looked at Rouette, who nodded energetically, but said his front-court mate was ultimately the better alternative.
“I was pretty fast … I could steal the ball, but I could only dribble left-handed,” Rouette recalled. “I would have a breakaway, and our coach, Bill Devine, would essentially tell me to stop, hand the ball to Moriarty, and let him shoot it, because it would be like throwing a brick against the backboard when I let it go. I couldn’t put the ball in the ocean.”
Despite those references, the two were much-heralded for their exploits on various fields, and for their work together, even if it was only for two years.
Indeed, while Moriarty continued to make headlines at Monson High in the mid-’80s, Rouette was playing soccer at Old Dominion, majoring in Economics, and, when home from school in the summer and winter, working as a teller at Monson Savings Bank. During those short stints, he impressed those at the bank enough to get a job offer of sorts — specifically an invitation to become part of the lending team when he graduated.
“When I was a junior at Old Dominion, I already knew where I was heading,” he said, adding that he did join the bank and has been there ever since.
Moriarty, who would take a far more circuitous route to his hometown bank, has memories of seeing Rouette heading for a work in a suit while he was toiling for the town’s Highway Department while he was home from college for the summer. “It’s 95 degrees out, Michael’s going to work in a tie, and I’m thinking, ‘I want to work in air conditioning.’”
He would, first at Coopers & Lybrand in Hartford, and later at Aetna, HealthSouth, and then Unicare.
“But the attraction to Monson Savings was always in the back of my mind,” he recalled, adding that, during some conversations with Rouette, he brought up the possibility of joining the bank, and eventually did so in 1998 as an accounting manager.
The two have risen in the ranks over the years, with Rouette rising to senior vice president and chief lending officer, and Moriarty eventually climbing to senior vice president and chief financial officer in 2011.
When Lowell announced his intentions to retire not quite a year ago, both men sought to succeed him as president and CEO. Those titles would eventually go to Moriarty, but the two essentially form a new leadership team, one that brings complementary strengths and shared values.
Moriarty noted that, through his career at the bank, he’s been focused on the finance side of the equation, while Rouette has concentrated on lending and customer relationships, and, in his new role, will add retail to his list of responsibilities.
“Mike is very customer-focused, while I have somewhat different responsibilities — strategy, human resources, finance, marketing, compliance, and technology,” said Moriarty. “I think the bank is positioned to use our strengths in a proper way.”
All this prompts more flashbacks, and the inevitable analogies, to 1984 and that soccer semifinal against Monument Mountain, where Moriarty notched the first goal of the game, and Rouette, then the all-time scoring leader for the Mustangs, recorded the game clincher.
As for the finals game … that did not go as well — a loss to an undefeated Wahconah team that still stings three and half decades later. (Moriarty wasn’t able to play in that contest due to a broken ankle he suffered in the semifinal.)
But while they do like to look back, Moriarty and Rouette are obviously far more focused on the present and the future.
As for the former, that means everything from coping with the many aspects of COVID-19 to growing the bank’s latest branch, on North Main Street in East Longmeadow, which opened last summer, in the middle of the pandemic.
That timing wasn’t perfect — many branch lobbies were still closed — but the new facility is off to a solid start.
“We had a good core group of customers in Longmeadow and East Longmeadow,” Moriarty said. “We transitioned them internally to the East Longmeadow branch, so we had a good start, and we’re looking to have that branch in a good position in a shorter period than you normally would in a new market.”
As for the pandemic itself, it’s been a time for the bank to play to its strengths — yes, that’s still another sports phrase — and use its focus on customer service to not only take care of (and retain) existing customers, but also gain some new ones. This has been the case on all fronts, but especially with the commercial lending portfolio and the bank’s strong track record handling applications for Paycheck Protection Plan (PPP) loans.
“We basically got out in front of it,” said Rouette as he explained the bank’s basic strategy with the PPP program and its commercial customers in general. “We knew that that they [customers] couldn’t be chasing us. We had a great team effort to reach out to all our business customers; we said, ‘we know there’s an issue, we know PPP is coming down the road, and when the spigot opens, we’ll be there for you.’ And we did it.
“People needed to hear your voice,” he went on, adding that every commercial customer was called in an effort to gauge their needs and concerns and update them on the status of their application. “And that calmed people, that they weren’t on voice mail or weren’t able to get through.”
This high level of customer service enabled the bank to handle PPP loans for non-customers, gains that both Moriarty and Rouette chalked up to word-of-mouth referrals that should have some long-term benefits for the institution as a new round of the program begins later this month.
Looking back, and ahead, Moriarty said he was mentored by his two immediate predecessors, Lowell and Roland Desrochers, and he understands what has made the bank successful — especially its employees and community-bank look, feel, and operating values — and has no intention of altering the game plan.
“The vision for the bank is to continue to be the community bank that these communities need,” he told BusinessWest. “From a business side, commercial customers as well as retail customers, we want to stay competitive in our delivery systems — digital, mobile … we can have people bank with us from Monson to the Cape and into Connecticut. We want to be relevant in the communities we serve for not just today, but for years to come.
“The culture will remain the same,” he went on. “And we’re just going to leverage the talent we have inside the bank.”
Meanwhile, both men intend to continue their active involvement in the community, which mirrors the work of Lowell, Desrochers, and others that came before them. This work comes in many forms, with Moriarty devoting time and energy to several groups, including the East of the River Chamber of Commerce (he’s a board member), the Baystate Health Community Benefits Advisory Council, the Community Foundation of Western Massachusetts, the Brightside Golf Classic, and Monson High School, where he’s the assistant varsity soccer coach.
As for Rouette, he is similarly involved, but focuses most of his time on the YMCA of Greater Springfield, with which the bank has long enjoyed close ties. “Everyone has a passion, and that’s mine,” he said, adding that he’s been a long-time board member and supporter on many levels.
Summoning still another sports analogy of sorts, Moriarty said it is customary, at least with good teams, to look ahead, not back, when a season ends.
“Because it’s January, we say, ‘last season’s over … we finished December, we did well, but now it’s 0-0, and we’ve got a new season ahead of us,’” he noted, adding that, given the many variables confronting banks — and all businesses, for that matter — it’s impossible to know how this new season will go.
What these two do know is that Monson Savings Bank will, as noted, continue to play to its strengths, honed over many years and under leaders that these two have learned from.
In short, there’s a winning formula at the bank, and their only real plans for the future are to continue using it.
George O’Brien can be reached at [email protected]