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Experts in Their Field

Jennifer Core is certainly familiar with the myriad challenges facing the region’s farms these days.

Indeed, she and her husband, Olivier Flagollet, operate Heddy Bell Farm, a livestock farm in rural Warwick, specializing in beef, lamb, pork, Thanksgiving turkeys, and more.

“We see it all, every day,” said Core, who, through that operation, became familiar with, and supportive of, the nonprofit agency CISA (Community Involved with Sustaining Agriculture) and its broad mission to build a stronger, more resilient, and more just local food system.

So supportive, in fact, that when longtime Executive Director Phil Korman retired in 2025, she sought to succeed him in that role.

One of CISA’s primary missions is to promote the region’s nearly 2,000 farms and everything they produce.

“CISA has been this cherished place in my heart and mind for a long time,” she said. “I feel fortunate to have landed at CISA, where we celebrate all the farms in this area and talk about the issues that impact farms, educate and engage the community — and now, I get to see it from the other side.”

For this issue, we talked at length with Core and others at CISA about the state of farming in Western Mass., and about CISA’s mission and how it carries it out.

Regarding the former, she said this region boasts a strong, vibrant farming community, one that is diverse — everything from livestock to vegetables; hay to fruit trees — and features many young, first-generation operators. But it’s also one that, like farms across the country, faces numerous challenges.

“According to a recent legislative report, two-thirds of the farms in Massachusetts are earning about 95.5 cents for every dollar they spend on their farm operations.”

They range from various climate change-induced weather extremes — at present, it’s persistent drought — to succession issues involving the many family farms that remain, to the pressures facing all large landowners during an ongoing housing crisis.

And then, there’s simple economics.

“According to a recent legislative report, two-thirds of the farms in Massachusetts are earning about 95.5 cents for every dollar they spend on their farm operations,” she said. “And that’s important to understand … that’s not sustainable, and that’s why many farmers need multiple careers.

“If I were ever to be stuck on an island with one other person in the world, I would want it to be a farmer — because farmers tend to know how to do a lot of things, how to problem solve, and how to work really hard creatively,” she went on. “And that is asked of them every day in this economy, in the recent past and moving forward.”

From left, Claire Morton, Margaret Christie, and Jennifer Core handle the many aspects of CISA’s broad mission.

And CISA exists essentially to assist farmers with all they must confront, said Margaret Christie, special projects director, who has been with the agency almost from its beginning in in the early ’90s. And this assistance comes in many forms, from workshops on issues ranging from succession to irrigation to climate change, to targeted programs such as the Local Hero ‘buy local’ campaign and an emergency farm fund that provides zero-interest loans to assist farmers and farm businesses struggling to meet their immediate needs in the aftermath of severe weather events and other emergencies.

“We try to be a one-stop shop, which doesn’t mean we can solve every problem that every person has,” said Christie, who, like others we spoke with, described CISA as a resource, but also an important connector, linking farmers with experts and information.

Claire Morenon, CISA’s communications manager, agreed, noting that many of the agency’s initiatives, and part of its mission, is to create opportunities to both support the region’s farmers and address food insecurity issues in the region.

Such efforts include the Senior Farmshare program, which subsidizes summer CSAs for low-income seniors, and HIP (Healthy Incentives Program), which offers individuals and families in the Bay State receiving SNAP benefits an automatic rebate on purchases of fruits and vegetables from farmers markets, farm stands, mobile markets, and CSAs.

“We talk about that program being a win-win program — it increases food access for low-income people, but it’s also an important revenue stream for farmers,” Morenon said. “In larger conversations about policy and how we want to see our local food system be supported in a more general sense, we’re thinking about solutions that are at the intersection of benefiting the larger community, but also providing really important financial support for farms.”

By the Numbers

Core told BusinessWest that the latest census data shows there are nearly 2,000 farms across Franklin, Hampshire, and Hampden counties (CISA’s service area), 94% of them are family farms, and about one-third of them sell directly to consumers through farmstands, CSAs, and farmers markets. The value of what’s produced in the three-county area is more than $162 million, she noted, adding that this is more than one-third of what’s produced across the Bay State.

The buy-local thrust so critical to its messaging is essentially how CISA started.

The most popular crops are mixed vegetables, feed corn, hay, and tobacco, she went on, adding that many of those managing area farms would be considered first generation, an encouraging sign for the region.

“The vast majority of the farms in this area are new and beginning farmers, meaning they’re first-generation farmers,” Core said. “Many came to this region for school — our higher education activities in this region draw young people, and we’re talking more about food systems at the university level than ever, which piques a lot of interest.

“A lot of folks who come to farming from a values perspective or an academic interest may not stay in production farming,” she went on. “But they may end up in ag-adjacent careers, system careers, so it is driving a tremendous amount of economic activity.”

When asked how these farms, and all the region’s farms, are doing, she said they are holding their own given all they have to contend with.

“There are a few compounding factors at play right now. Climate is one; the norm now is that farmers have to be ready for any possibility all the time, and that’s a pretty risky endeavor and a costly endeavor. We’ve had late frosts, we’ve had early frosts, we’ve had drought, we’ve had extreme precipitation events, flooding events … and all of those take a toll on crop production in our area.

“That is combined with incredibly increased input costs,” she went on, listing everything from gasoline to fertilizer. And then, there’s a pinch in the agricultural labor market with recent immigration efforts, “which have created an incredible amount of stress on the agricultural workforce, which is a very skilled and valued workforce in our area.”

All this helps explain why many farmers need other sources of income, usually second jobs, said Core, adding that this is an understandably difficult proposition given how taxing farm work is.

“We try to be a one-stop shop, which doesn’t mean we can solve every problem that every person has.”

And it also explains why farm owners are feeling extreme pressure when it comes to keeping their land devoted to farming.

“There’s tremendous development pressure — both housing and solar pressure,” she told BusinessWest. “It’s a lot easier to put solar on agricultural land — it’s flat and accessible. And there’s a vulnerability in farming … when we think about farm transitions and succession planning, that’s a very vulnerable moment for the farmland itself if it’s not protected.

“We’re lucky to live in a state that has exceptional farmland protection programs — that’s something we should all be proud of, that our taxpayer dollars do protect farmland,” she went on. “But farmers are particularly vulnerable for financial reasons; most of the farm equity serves as retirement funds for retiring farmers, most of the time. Balancing and weighing the tradeoffs of how you can pass the business on to another grower or whether you need to liquidate your assets is a tricky moment and an incredibly personal decision, but a decision that could actually impact all of us.”

Planting Seeds

When asked what climate change has brought to this region and those 2,000 farms, Christie said it’s not one specific pattern such as warmer temperatures or more rain.

Profitability has become a key issue for area farms.

“The short answer is that weather is less predictable and more extreme, meaning that we’re more likely to have drought and more likely to have floods,” she explained. “Our rain tends to come in bigger, more precipitous events — we get more rainfall in shorter periods of time rather than more gentle rainfall that is spread out, and that causes drainage problems and erosion problems, and can cause flooding, as we saw in 2023.

“Sometimes, people think that, ‘well, if the climate’s getting warmer, we’ll just be able to grow things that normally don’t grow well here because we’re too far north — all we have to do is shift our product mix,’” she went on. “But, in fact, the weather is getting more erratic and more extreme, so it’s more difficult to plan and make adjustments.”

Helping farmers cope with these extremes and unpredictability is just one of many forms of assistance provided by CISA, she continued, adding that such help generally falls into one of three buckets: business support, including training and technical assistance for both farm and food businesses; promotion of local farms and communication about agriculture and local food; and “making the system work bett`er,” as she put it, meaning the larger system of both farming and food access.

And a big part of that category is advocacy, she went on, adding that this takes many forms, including work to monitor progress on both the federal and state farm bills now working their way through the legislative process, and help ensure that they support that constituency.

Overall, CISA does act as a connector, Christie said, adding that, for some issues, the agency can and will refer farmers to groups such as the UMass Cooperative Extension for production issues, and Land for Good for succession matters.

Promotion of the region’s farms is one of the key aspects of CISA’s mission, Morenon said, adding that the primary goals are to inform area residents of all that is produced in the region and then encourage local buying.

And a key instrument in this work is the Local Hero campaign, the longest-running ‘buy local’ program in the country. It has grown into a comprehensive public awareness and marketing effort with 400 local business members, including farms, farmers markets, distributors, butcher shops, and more.

“This was one of the first ideas that CISA was founded on — the idea that using mainstream media tools to promote local farms and local farm products could be a really powerful way to help farms survive, and not just survive but thrive,” Morenon told BusinessWest, adding that the initiative includes advertisements to alert residents about what’s in season as well as an online database of farms that are part of CISA’s program, detailing what they grow and where their products can be found.

“A lot of other communications work is about helping farmers and other local food businesses tell their own stories,” she went on. “And that’s about highlighting the people who are part of this larger food system and helping them make connections to the community around them.”

This buy-local thrust was essentially how CISA started, she continued, adding that it has branched out in different directions since, including technical assistance and programs designed to address both food insecurity and the needs of farmers.

And that technical assistance takes several forms and addresses a number of issues, from immigration to disaster response, with many of them involving the larger issue of profitability, said Christie, citing those numbers mentioned earlier, as well as the attention given to inflation and the higher cost of going to the grocery store.

Often lost in that dialogue is the plight of farmers producing those products.

“We have prioritized low prices for food, even though, right now, food prices feel high to many people, and they’re not wrong — food prices are high,” she noted. “No one would blame people for wanting prices to come down, but it’s also true that we don’t really pay enough for food to ensure that farmers can pay their workers well, take care of their land, and make sure that their own families are able to be comfortable and send their kids to college and plan for retirement.”

Educating the public on such matters is just one of the many ways CISA goes about its mission of helping farmers grow crops, but also grow their business. 

Business Talk Podcast Special Coverage

With new episodes airing every other Monday, BusinessTalk features in-depth interviews and discussions with local industry leaders who offer thoughtful perspectives on the Western Massachusetts economy and the many business ventures that keep it running. BusinessTalk is sponsored and presented by Greenfield Cooperative Bank.

Go HERE to view all episodes

Episode 258: June 8, 2026

George O’Brien talks with Jennifer Core, Executive Director, Community Involved in Sustaining Agriculture: Experts in Their Field

Agriculture has always been a large and important part of the region’s economy, even it is often overlooked. But this sector faces many stern challenges, everything from the rising cost of everything to issues with succession at family farms; from weather extremes like the current drought to workforce shortages. Community Involved in Sustaining Agriculture (CISA) works to strengthen area farms and engages the community to build the local food economy. On the next episode of BusinessTalk, Jennifer Core, CISA’s executive director, talks with BusinessWest contributing writer George O’Brien about the agency’s broad mission and specific initiatives, such as its Senior Farmshare program, which serves more than 800 seniors in Hampden, Hampshire, and Franklin counties. It’s must listening, so tune into BusinessTalk, a podcast presented by BusinessWest over both audio and video platforms, and sponsored by Greenfield Cooperative Bank.

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Community Spotlight

Community Spotlight

By Mark Morris

Carolyn Brennan

Carolyn Brennan says that while Hadley is a small town, the traffic and visitation it sees every day create some big-city challenges.

In some ways Hadley is a tale of two communities.

One is a small farming town, known locally — and even beyond — for its asparagus. The other Hadley exists on Route 9, the main artery running through town that can see up to 100,000 vehicles a day bringing people to shopping centers, universities, hotels — and neighboring towns.

This dual nature brings obvious opportunities and challenges — and many of both — to this Hampshire County community.

The opportunities are clearly evident all along Route 9 — retail outlets of every kind that bring people, and vital tax revenue, to the town. The challenges … they are clearly evident as well.

And one of the biggest is meeting the demands of those 100,000 vehicles using the town’s infrastructure with the staff and budget of a small town.

“The perception is that Hadley is a small town, but it really isn’t when you consider the number of people who are here during the day,” said Carolyn Brennan, town administrator.

In the first round of American Rescue Plan Act (ARPA) funding, Hadley received $1.5 million, which was used to address repairs to two culverts as well as repairs to the dike that runs next to the Connecticut River. The town sought separate funding for its largest infrastructure project, a 2¼-mile reconstruction of Route 9. When complete the road will be widened for additional traffic lanes and bus shelters, and storm drains will be upgraded.

Brennan said that because Route 9 is a state road, the Mass. Department of Transportation (MassDOT) is splitting costs with the town. Brennan explained that the town will open the road to fix the infrastructure below, and MassDOT will handle the widening and new pavement.

“The perception is that Hadley is a small town, but it really isn’t when you consider the number of people who are here during the day.”

“The initial phase of the work has begun, like clearing brush and marking utility poles that will be moved,” Brennan said. “There will be much more activity in the next few months as the town begins to replace storm water and sewer lines.” The project is expected to be completed by 2026.

According to Brennan, communication is essential to keep traffic flowing while construction is occurring. Baltazar Contractors stays in close contact with the town when road work is planned. This approach is already paying dividends, as Baltazar had initially planned road work for May 13, the day of the UMass commencement ceremony at McGuirk Stadium.

“We quickly notified them to not do any road work that day to avoid a traffic tie-up,” Brennan said. “It would have been insane.”

Claudia Pazmany

Claudia Pazmany says businesses and events in Hadley are returning to their pre-pandemic levels.

Brennan also shares the weekly construction schedule with Claudia Pazmany, executive director of the Amherst Area Chamber of Commerce.

“Hadley has been incredible with communicating when road work will be taking place,” Pazmany said. “It allows us to let businesses know what the traffic patterns will be.”

And lately, traffic has been heavier as the region returns to something approaching normalcy after two years of pandemic.

Indeed, business in Hadley is definitely picking up, with Pazmany reporting that more businesses are returning to pre-pandemic hours of operation and events like the Asparagus Festival (June 11) are back on the schedule.

“I’m hearing from our local hotels that weekends are booked solid from now through the end of the summer,” Pazmany said. “The hotel folks are also saying their receipts are back up to 2019 levels. That’s huge.”

For this, the latest installment of its Community Spotlight series, BusinessWest takes an in-depth look at a town that is much more than a bridge between Amherst and Northampton.

 

Fruits of Their Labor

Echoing Pazmany, Drew Perron, co-owner of Arizona Pizza at the Hampshire Mall said his business is vibrant, with numbers approaching those of 2019. He gave credit to his staff to help get through the worst of the pandemic.

“Many of our employees are long-termers and have been with us from seven to 12 years,” Perron said. “We made it through this entire ordeal thanks to their dedication.”

Once part of a chain, Arizona Pizza is now locally owned by Perron and his business partner. While its location is tucked around the back of the mall, customers have no problem finding it.

“I’m very thankful we have a number of regulars who kept us going through COVID and they continue to support us,” Perron said.

“I’m hearing from our local hotels that weekends are booked solid from now through the end of the summer. The hotel folks are also saying their receipts are back up to 2019 levels. That’s huge.”

With Cinemark theaters located next to Arizona Pizza, blockbuster movies help keep the restaurant busy.

“Doctor Strange came out last weekend, and that was a good weekend for us,” Perron noted. “I communicate with the general manager at Cinemark, because the more successful they are, the more successful we’re going to be.”

Perron and Cinemark working together is an example of the cooperative spirit that motivated Andrea Bordenca to locate two businesses in Hadley.

Bordenca is CEO for both Diversified Equipment Services & Consulting Organization (DESCO) and Venture Way Collaborative.

DESCO is a service company where technicians maintain and repair technology such as EKG machines, operating room tables, and similar equipment found in hospitals and other healthcare facilities. Founded by her father in 1970, Bordenca worked through the ranks of DESCO with positions in quality assurance and sales. While her dad taught her some basics of business, Bordenca realized she had no leadership skills and was motivated to enroll in the Institute for Generative Learning (IGL) an international leadership training and coaching organization.

“I wanted to create a higher leadership role for myself to carry on the legacy of my father and of DESCO,” she explained, adding that she credits IGL for teaching her how to be a leader and how to grow the company by centering DESCO’s focus on building and aligning teams.

“Over the past 15 years, we have more than doubled in size, doubled in revenue, and quadrupled in profitability,” Bordenca said.

Her training at IGL so inspired Bordenca that she now owns the U.S. affiliate for the training organization. Other affiliates are in Latin America, the United Kingdom and Asia, making her one of four owners and operators of IGL.

That brings us to her second business, Venture Way Cooperative in Hadley, where IGL is located. While DESCO had been in Eastern Mass since its founding, Bordenca moved the company’s headquarters to the Venture Way location in May 2020.

“When I came to Western Mass I saw lots of collaboration and a sense of commitment for each other to succeed,” said Bordenca. “I just didn’t see that kind of collaboration in Eastern Mass.”

The two organizations currently have 61 employees, with Bordenca serving as CEO for both entities. DESCO has a national presence with an office in Miami and field technicians who work from home in various states. She was able to coordinate the company’s move to Hadley without losing any employees.

“We’re looking to triple in size over the next five years,” Bordenca said. “We want to share our culture and our ability to build teams and create engagements to other states.”

When BusinessWest spoke with Bordenca she was planning a ribbon cutting and open house to introduce more people to IGL and DESCO. To illustrate what happens at DESCO, a service technician will hold a demonstration at the open house of how they service a sterilizing machine. The technician will also work with something more familiar to most people, an ice machine — DESCO also services ice machines for restaurants, hotels and surgery centers.

“On the training side of Venture Way, I’ve invited local speakers to talk about the work they’re involved in to begin a dialog about the ways community members can help affect change together,” Bordenca said. “This is the first of many events like this and we’ve begun lining up great local leaders to present in the coming months.”

One way Bordenca sees Venture Way helping DESCO is by training a more diverse workforce to step in as older workers retire. She admitted that technicians in the industry have traditionally been mostly white and male.

“We want to make sure our industry is visible to all genders and races,” she said. “At Venture Way we can expose people to what we do and even offer mini courses so more people can get a taste of this as a career.”

Large numbers of workers reaching retirement age is happening in all professions. Brennan said it’s an ongoing challenge for Hadley.

“In the next few years, we will see a significant number of highly skilled, intelligent workers retiring and leaving with lots of historical knowledge about the town,” Brennan said. “The real challenge is encouraging younger people to work in municipal government.”

Brennan is working on a more robust internship program between UMass and the town to introduce public policy majors to the workings of a municipality.

“Once people start working with a municipality, they’re hooked for life,” Brennan said, relating to her own experience where, after working in municipal government, she took a job in the private sector for a short time but could not wait to get back into municipal work. “I was hooked, and we just have to get new people hooked.”

Pazmany, who recently took part in a workforce-strategies panel, said a trend is emerging where modern workers want to be part of something bigger than just having a job and are more concerned about a community focus in their work.

In her role at the chamber, Pazmany makes many direct connections among area businesses and has found new ways to help employers fill positions.

“Members are allowed to upload job listings, which we then upload to our social media sites,” Pazmany said. “We’ve posted hundreds of jobs in the past several months.”

 

Experts in Their Fields

Bordenca said she’s excited about moving DESCO to Hadley, calling it the perfect location for what the company does.

“Hadley is more centrally located to serve customers throughout the Northeast in places like New York and Vermont,” Bordenca said. “This location makes us feel closer to our employees and our customers in lots of ways.”

Perron concurred, noting that Hadley is a town that works well for his restaurant. He also gave credit to the current Hampshire Mall management as the best he’s seen in well over a decade.

“I like being a tenant here because the mall managers are very good about working with us and caring about us,” Perron said.

He’s also encouraged by the continued growth of the Route 9 corridor and the number of people it brings to the town.

“I see an uptrend happening here,” said Perron, who is clearly not alone in that assessment.