EAST LONGMEADOW — Fifteen months after introducing its Client Advisory Team, HUB International New England announced the appointment of the personal lines directors: Aimee Goddard, director of Personal Lines – Operations; Kristina Laplante, director of Personal Lines – Sales; Sara Dieters, director of Personal Lines – Service; and Terry McConkey, director of Personal Lines – Specialty.

Goddard has been in the insurance industry for over 32 years, starting her career in commercial lines before switching to personal lines in 1997. She spent 10 years of her career at Eastern Insurance, contributing to the company’s personal-lines growth and success. Having been with HUB since 2016, she has been promoted numerous times, to manager, director, regional director/senior vice president, and now to Operations director/senior vice president.

With more than 20 years of experience in the insurance industry, Laplante has held various roles, providing her with extensive experience. She is committed to growing a sales team that is both customer-focused and driven to achieve results. A natural leader, her energy and enthusiasm inspires her team to strive for excellence, making them an asset to the organization.

Having first started in banking, Dieters was introduced to insurance by a family friend, which proved to be an ideal fit, as she has now spent more than 16 years in the industry, including 10 years at HUB. She has been promoted numerous times over the years and is excited for this new opportunity.

McConkey has worked for HUB for more than 35 years. She has held various roles in personal-lines service and leadership, including account manager, team leader, PL manager, PL specialty manager, and now Personal Lines director. She has a wealth of insurance knowledge and leadership experience and is excited to continue her positive impact in her new role.

In addition, HUB congratulates the following employees who have been promoted to senior regional managers: Lisa Koehler, Partnership and Processing Teams; Patty Angell, Service and Remarket Teams; and Shirlee Capponcelli, Sales Team.

The firm also offers congratulations to Joyce Pasquale on her retirement in December and to Becky McLaughlin as she moves into her new role as East Region director of Learning & Organizational Development.

Wendy Fitzgerald

EAST LONGMEADOW — HUB International New England, LLC announced that Wendy Fitzgerald, strategic account executive, received the Chartered Private Risk and Insurance Advisor (CPRIA) certificate, completing an intensive, 18-month program designed to enhance the knowledge of professionals who serve high-net-worth clients.

Nearly 600 professionals from leading insurance organizations in the U.S. have graduated from the program since its inception in 2015. The CPRIA program is offered by the Private Risk Management Association (PRMA) and is endorsed by the Tobin Center for Executive Education of St. John’s University in conjunction with St. John’s School of Risk Management, Insurance and Actuarial Science.

“Earning a CPRIA certificate is a great accomplishment, and we’re thrilled that Wendy is dedicated to continuously learning about this evolving industry in order to provide the best possible advice and customer service to our clients,” said Timm Marini, president of Western New England, HUB International New England.

The CPRIA program is unique in that it provides real-world scenarios, addresses current and complex industry trends, and predicts needs of the future.

“This year’s graduates have been wonderful collaborators who have studied with their peers and competitors and have worked to perfect the advice and solutions they provide their clients,” said Lisa Lindsay, executive director of PRMA. “We’re honored that they chose to continue their professional development through PRMA.”

The program also aims to further the knowledge of participants by providing them with access to high-net-worth industry veterans and leading insurance executives.