Breaking Down the Silos
Barbara Casey says Pixel Health’s companies understand the technology underpinning healthcare, but spend more time on people and processes.
For Pixel Health, 2020 was a year of growth — double-digit sales growth, in fact, and a 30% staff increase despite the impact of COVID-19 on the healthcare industry.
Or, perhaps — at least in part — because of the pandemic’s effect.
That’s because information-technology (IT) needs shifted dramatically during the pandemic, and health systems had a lot to sort through.
“There were a ton of digital-health startups funded in 2020,” said Barbara Casey, chief revenue officer at Holyoke-based Pixel Health, which comprises five separate but interconnected companies that assist health organizations in myriad ways. In fact, she noted, investment dollars in digital-health startups doubled last year, from $7 billion in 2019 to $14 billion in 2020.
“Digital health in general had a tremendous boom in 2020, which is good — and, in some ways, not so good,” Casey told BusinessWest. “It creates more noise in the market. If we can learn more about what our clients’ requirements are and what they want the experience to be like for stakeholders, we can help them sort through those vendors and see which ones match their requirements.
“There’s a ton of choice — that’s why we exist,” she went on. “There’s so much variability, so many ways you can do it. I think working with an organization like us, with as much depth and breadth as we have, is helpful to clients in finding a streamlined path to the end result.”
Pixel Health companies, which assist hospitals and health systems in creating IT infrastructure, improving operational processes, developing software, and facilitating financial efficiencies, has dramatically expanded its national client base since the pandemic began.
“Now we’re coordinating beyond the IT department, coordinating with the clinical side of healthcare, and that opens up a whole different range of consulting services we offer to healthcare providers.”
“While most healthcare-consulting groups specialize in either strategic planning or technical execution, Pixel Health companies do both,” company founder Michael Feld said.
In its marketing, Pixel Health claims its companies can “make healthcare better for patients, providers, and administrators alike by facilitating the use of technology, simplifying the process of using it, and overcoming the cultural and organizational constraints hindering its adoption. We help make the delivery of care better.”
President Brad Mondschein noted that the network’s first two companies, VertitechIT and baytechIT, “were really about how to coordinate the IT buildout and the provision of IT services to healthcare providers, and make those healthcare providers aware of what needs to be communicated internally and, frankly, even externally about their capabilities.”
With three other companies — Nectar Strategic Consulting, akiro, and Liberty Fox Technologies — now in the fold, “we’ve stepped beyond that — now we’re coordinating beyond the IT department, coordinating with the clinical side of healthcare, and that opens up a whole different range of consulting services we offer to healthcare providers,” he continued. “It’s also helped healthcare providers ensure that their IT services are focused so the clinical staff are getting what they need out of IT.”
A Quick Breakdown
The five Pixel Health companies are interconnected in some ways, but each brings unique atttributes to the table.
VertitechIT’s goal is to drive IT transformation for health systems. Its executive and clinical consultants, architects, and engineers design and implement IT roadmaps in line with the strategic plans of client organizations.
VertitechIT also touts its ability to implement transformational changes for clients at virtually no net new capital expense. As one example, a $2.5 billion health system constructed a three-site, software-defined data center and saved $8 million over previous designs with little to no impact on its budget. Senior consultants also took on interim leadership roles, working to transform the institution’s siloed work culture as well.
Brad Mondschein says Pixel Health’s “secret sauce” is being able to bring many different areas of expertise to bear to meet a healthcare client’s needs.
Meanwhile, baytechIT is a managed service provider (MSP) and value-added reseller — one of the only health-centric MSPs in the country, in fact. The company operates a call center staffed by healthcare analysts, adept at meeting the unique and often time-critical needs of the clinical environment.
Nectar specializes in applying technology to serve the quadruple aim of healthcare delivery: delivering the right care at the right time, at the right cost, and improving the clinical experience in the process. It offers a boutique consulting environment, offering a unique perspective on unifying technology and driving healthcare transformation to achieve clinical objectives.
“Nectar is about the digital-health experiences of consumers, patients, families, but also clinicians, nurses, doctors, and other professionals,” Casey said. “There should be ease of use and frictionless quality with how those experiences happen for all those different stakeholders. That’s where Nectar comes in — we do know a lot about the underpinnings of technology, but we spend more time on people and processes.”
Next, akiro tackles the needs of healthcare from the revenue cycle and financial management to government-program assistance and complex merger-and-acquisition support. “They really focus on the business side of healthcare,” Mondschein said, “and they’re helping healthcare providers manage their mergers and acquisitions.”
“I don’t want to say we’re the only company that does it this way, but we think what we do is very unique.”
Finally, Liberty Fox, the only Pixel Health company acquired by the network and not developed inside it, takes a boutique design approach to software development, touting itself as a one-stop shop for all things technology and providing software solutions and recommendations that improve clients’ business.
“They can create software from scratch, write apps, but also do integrations between each system,” Casey said. “They make sure the integration that needs to happen on the patient-clinician side is seamless and makes sense.”
Some clients take advantage of the services of multiple Pixel Health companies, Casey said. “For example, Behavioral Health Network is an organization where baytech is helping them with delivery of IT services, Vertitech is also helping them with several things, and Nectar is working with them on telehealth strategy and implementation. So, several entities are all working in that organization.”
The model is an attractive one for clients, Mondschein said.
“I don’t want to say we’re the only company that does it this way, but we think what we do is very unique. There are MSPs out there that do some of these individual things, but don’t combine it the way we do it. Our secret sauce is our ability to take the different expertise we have in each of our subsidiaries and bring all of them to bear on an issue or a problem or project that a client might need.
“One thing that’s really important to remember is, at the same time we’re providing services, the goal is to make healthcare a better experience for patients and clinicians,” he added. “That’s our mission.”
It’s a mission that has led to considerable growth, Mondschein said.
“Internally, we’re looking at how we can expand the services we’re offering while attracting really good employees and really good technicians as well. The large majority of our staff work in Western Mass. and provide services in Western Mass. We certainly have a national presence, but Western Mass. is still our headquarters, and we still have a great affiliation with the practices here in Western Mass. and with Baystate.”
As noted earlier, the pandemic didn’t slow the pace of growth.
“We were fairly lucky — we were well-prepared for the remote working environment because we do so much work around the country, not just in Western Mass.,” Mondschein explained. “Much of our staff was already remote; we were able to collaborate remotely prior to the pandemic.”
What became evident during the pandemic is that improvements in healthcare technology are allowing remote collaborations to work even better than they did prior to the pandemic, and that’s good news for providers.
“For our clients, the need for the telehealth strategies accelerated significantly, and the ability to go mobile and have the mobility pieces in place significantly increased,” he told BusinessWest. “Certainly, telehealth is going to be here a long time, so patients been very fortunate as well, because not everyone has access to healthcare, and telehealth can give people access they didn’t have before.”
And the increasing presence of IT in healthcare — not just in telehealth, but in any number of applications — has positioned Pixel Health well to help organizations turn all that ‘noise,’ as Casey put it, into solutions that work for everyone.
“We have the ability to translate among those different domains,” she said. “A lot of our clients have been operating within a lot of silos — operations does this, clinical does this, IT, marketing, strategy, all these pieces. Especially in digital strategy, they often don’t have the staff that can translate among all those different components. We’re able to translate and accelerate that implementation.
“That’s hard, and there aren’t a lot of other firms out there doing that,” she added. “It’s something that really differentiates us.”
Joseph Bednar can be reached at [email protected]