Westfield Bank Promotes Heather Zielenski, Nicole Kirk

WESTFIELD — James Hagan, president and CEO of Westfield Bank, announce the promotion of Heather Zielenski to vice president, branch manager, and the promotion of Nicole Kirk to assistant vice president, Deposit Operations manager.

Zielenski will continue to be responsible for overseeing customer service, retail and business product sales, business development, and community outreach. Other responsibilities include managing general operations and employee development within the branch. She joined Westfield Bank 26 years ago and is experienced with many different roles, including being a branch manager at the Feeding Hills location in prior years.

Zielenski is a graduate of American International College with a bachelor’s degree in business administration. Active in her community, she serves as a member of the Young Professional Society of Greater Springfield, the West of the River Chamber of Commerce education committee, and the West of the River Chamber foundation. She also volunteers with Action Centered Tutor Services (ACTS) in Springfield.

Kirk will continue to be responsible for managing her department and external vendors to ensure compliance and quality control. She joined Westfield Bank in 2010 as a part-time teller in the Park Street branch, working her way up to head teller and later to Better Banking specialist. In 2021, she transitioned into the main office Operations department as the Deposit Operations manager.

Kirk obtained an accredited ACH professional certification from Nacha, recognizing her advanced knowledge of all ACH systems and processes.