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AMHERST — Mark Fuller, current dean and Thomas O’Brien Endowed Chair at Isenberg School of Management at UMass Amherst, has been appointed the new vice chancellor for Development and Alumni Relations by UMass Amherst Chancellor Kumble Subbaswamy.

Fuller will succeed Michael Leto, who announced his upcoming retirement last fall. As the university’s chief advancement officer, Fuller will serve on the chancellor’s leadership team and be responsible for short- and long-term plans to improve private support as well as cultivate strong relationships with UMass alumni and supporters. UMass Amherst, the Commonwealth’s flagship campus, has more than 200,000 living alumni.

“Mark is a transformative leader who has fostered a culture of excellence at the Isenberg School of Management, building relationships and growing engagement with alumni of all ages and from a variety of personal and professional backgrounds,” said Subbaswamy. “Educating the next generation of leaders and innovators in Massachusetts will require new levels of private support, as well as public investment, and Mark has the skills, passion, and vision to play a lead role in our success. I am excited to welcome Mark to this critically important position.”

Fuller has led UMass’s Isenberg School of Management since 2009. Under Fuller’s leadership, Isenberg has generated a four-fold increase in annual gift performance since 2010; received a $10 million endowment to create the Berthiaume Center for Entrepreneurship; increased student giving ten-fold; secured private support for the new, $62 million Business Innovation Wing; and created 12 new endowed faculty positions.

“I’m honored and excited to find a new way that I can serve the entire campus,” said Fuller. “Thanks to the incredible vision and leadership of Chancellor Subbaswamy, and Vice Chancellor Mike Leto’s excellent work in guiding us through our last highly successful capital campaign, the campus is poised for great things. Garnering alumni support for the university, in all of its forms, is absolutely critical to our future as a top-20 public university, and I’m passionate about helping make that happen.”

Prior to coming to UMass Amherst, Fuller was a professor and chair of the Department of Information Systems and holder of the Philip L. Kays Distinguished Professorship in Management Information Systems at Washington State University. He received his master’s degree in management and his Ph.D. in management information systems from the University of Arizona’s Eller College of Management. His research focuses on virtual teamwork, technology-supported learning, and trust and efficacy in technology-mediated environments. Prior to Washington State, Fuller was an associate professor at the Hankamer School of Business at Baylor University.

40 Under 40

2024 Event Information:

Date: Thursday, June 20, 2024
Time: 5 p.m.
Where: The MassMutual Center
1277 Main Street, Springfield, MA 01103
Ticket Price: $125 per person

ALL TICKETS MUST BE RESERVED USING THIS FORM.

Unfortunately, we are unable to hold tables or individual seats.

Please know tickets are sold on a first come, first-served basis. Thank you!

 

Daily News

SPRINGFIELD — Springfield Technical Community College (STCC) will offer a 10-week course this summer for students who want to start a career as a sterile processing technician.

The Sterile Process Technician credit certification course, which runs June 4 to Aug. 8, will be taught Monday, Tuesday, and Wednesday from 5 to 9 p.m. on the STCC campus, Building 20, Room 334.

The course teaches students vital infection-control techniques to keep hospitals and other medical facilities, as well as surgical instruments, safe and free from the spread of diseases, said Christopher Scott, dean of the School of Health and Patient Simulation.

Subjects covered will include the latest advancements in sterilization processes and anatomy, physiology, microbiology, instrumentation, decontamination, and infection control. Instructors will demonstrate different forms of sterilization. In addition, the training will include a clinical practicum to help students get actual experience in the field.

The six-credit course will prepare students to sit for the SPD Technician Certification Exam and can assist students in getting qualifications to work in a hospital, clinic, or other type of medical center.

For more information about the course and how to get started, e-mail the School of Health & Patient Simulation at [email protected] or call (413) 755-7477. To register for this course, contact the Registrar’s Office at (413) 755-4321 or visit Building 15, first floor.

Daily News

AGAWAM — CHD and the Employers Assoc. of the NorthEast (EANE) will co-present a forum designed for human-resources professionals and business owners on the subject of “Mental Health in the Workplace.” The free forum will take place on Friday, May 11 from 8:30 to 10 a.m. at EANE’s offices at 67 Hunt St., Agawam.

The panel will discuss topics such as identifying mental-health issues with your employees, creating a system of support and resources for your organization, the legalities of supporting employees through mental-health issues, and the importance of setting up a holistic approach to mental wellness.

Panelists for the program include Carol Fitzgerald, vice president of Human Resources, CHD; Lindsay Ciepiela, Health and Wellness Program director, CHD; and John Gannon, partner, Skoler, Abbott & Presser, P.C. Forum participants will receive CHD’s just-released employer resource titled “Mental Wellness in the Workplace: A Toolkit for Supporting Employees with Mental Health Conditions.”

“May is Mental Health Awareness month across the U.S.,” said Kimberley Lee, vice president of Development for CHD. “Now, more than ever, it’s critical for employers to understand the impact of mental-health issues on employees and their business. Left unaddressed or misunderstood, these issues can create low employee engagement, reduced productivity, high turnover, or even workplace violence. This employer forum will provide participants with a toolkit they can apply in creating a supportive workplace environment in their own organizations.”

There is no cost to attend the employer forum, although registration is required. To register, contact Allison Ebner, director of Member Relations at EANE, at [email protected] or (413) 789-6400.

“In today’s workplace, employers are facing an unprecedented number of employee-related issues that pertain to mental wellness, for themselves and for family members,” Ebner said. “It’s critical that employers understand the best ways to support their work teams through education, communication, and resources.”

Daily News

AMHERST — Today, April 26, from 5 to 7 p.m., the Offshore Wind Energy Program annual student poster session will take place in the Hadley Room, 10th Floor, Campus Center, at UMass Amherst.

The 21 posters this year represent an interdisciplinary look at the engineering, environmental, and policy aspects of offshore wind energy, said Jody Lally, program manager. Student research topics include an ultrasonic whistle for use as a bat deterrent on wind turbines, for example, and a model of breeding bald eagles in Maine.

Other posters discuss such factors as what the public thinks about offshore wind energy, design of floating offshore wind farms, overcoming environmental permitting obstacles, offshore energy storage, and the response of juvenile lemon sharks to electric fields produced by a power cable across a tidal mangrove creek.

There will be light refreshments, a cash bar, and the opportunity to speak informally with students and faculty about their wind-energy research.

Daily News

BOSTON — Berkshire Hills Bancorp Inc. reported first-quarter 2018 net income of $25 million, a 63% increase over the 2017 first-quarter results of $15 million. This reflected the ongoing benefit of the company’s growth and expansion, together with the benefit of a lower federal tax rate resulting from federal tax reform.

“We had a solid start to the year, delivering ongoing growth while integrating our new commerce operations,” CEO Michael Daly said. “With the benefit of greater efficiency, GAAP return on assets improved to 0.88%, and core return on assets improved to 1.04%. We expect continued momentum in the second quarter, where GAAP return on assets will improve to over 1.00% and core return on assets will improve to over 1.10%. We formally opened our new Boston corporate headquarters, which also serves as a regional hub for Greater Boston relationship teams. We added additional bankers both in Boston and in the Princeton, N.J. area. We also opened a new branch in Simsbury, Conn., which uses a combination of virtual teller technology and MyBanker relationship professionals to provide enhanced customer support and product availability.”

The board of directors declared a quarterly cash dividend of $0.22 per common share to shareholders of record at the close of business on May 10, payable on May 24. The dividend equates to a 2.3% annualized yield based on the $37.88 average closing price of Berkshire Hills Bancorp common stock during the first quarter. The board also declared a quarterly cash dividend of $0.44 per share for the preferred stock issued in conjunction with the Commerce acquisition, with the same record and payment dates as above. The quarterly common and preferred dividends were increased in the prior quarter by 5%.

For a full report, click here.

Daily News

SPRINGFIELD Expanding its presence on the East Coast, MGM Resorts International will open the doors to MGM Springfield, New England’s first integrated luxury resort and entertainment destination, on Friday, Aug. 24, the company reported.

“A testament to a decade of collaboration between the city of Springfield and MGM Resorts, MGM Springfield will pay tribute to the city’s legacy and celebrate its bright future, while introducing a stellar array of hospitality and entertainment experiences that will attract guests from New England and beyond,” said Michael Mathis, president of MGM Springfield. “We are incredibly proud to debut what we believe will become the region’s premier entertainment destination and play a role in an exciting renaissance for Springfield.”

Added Springfield Mayor Domenic Sarno, “I look forward to working with MGM Springfield for many years to come. They’re a world-class company and an outstanding corporate citizen. I deeply appreciate their belief and investment in our Springfield. I wish them continued success as we create another Springfield first.”

Daily News

GREENFIELD — Baystate Franklin Medical Center announced that two interim leaders have accepted permanent positions at the community hospital.

Ron Bryant has been named president, Baystate Franklin Medical Center/Northern Region, in addition to his continued role as president, Baystate Noble Hospital. Deb Provost has been named chief nursing officer and chief administrative officer, Baystate Franklin Medical Center/Northern Region, in addition to her continued role as chief regulatory officer, Baystate Health. Both have been serving in these roles in an interim capacity.

Since Bryant’s interim appointment in January, he has held many open forums focusing on employee engagement and the need for a strong collaborative culture, advancing system integration and re-emphasizing the health system’s mission from a patient and employee perspective.

“I am thrilled to be part of Baystate Franklin Medical Center and the Franklin County community,” he said. “I have spent my career in community hospitals, and I look forward to advancing the initiative of this organization.”

Provost has been serving in the interim role of vice president of Patient Care Services and chief nursing officer at Baystate Franklin since November. Since her appointment, she has worked collaboratively with Baystate Franklin Medical Center’s leaders and team members to help ensure safe, high-quality care to the residents of Franklin County. Provost has been with Baystate Health for 41 years and has served as vice president, Surgery and Anesthesia and as interim chief nursing officer at Baystate Medical Center.

Nancy Shendell-Falik, president of Baystate Medical Center and senior vice president for Hospital Operations, Baystate Health, said that “Ron’s many years of experience leading community hospitals, combined with Deb’s longstanding dedication to our employees, will provide Baystate Franklin Medical Center with leadership who are committed to supporting our employees, patients, and community.”

Daily News

WESTFIELD — Westfield Technical Academy students, along with United Way of Pioneer Valley’s (UWPV) Youth Generate program, have organized a blood drive with the Red Cross on Thursday, April 26, from 7:30 a.m. to 3 p.m. at Westfield Technical Academy.

Youth Generate challenges young people across the region to imagine what they can do as volunteers to help their neighbors and improve their communities. The Westfield vocational students’ solution was to host this blood drive, at a time when blood supplies are critically low. For other groups of young people, projects have included park cleanups, senior-citizen services, and donation drives for underprivileged youths.

Youth Generate student volunteers are managing the event and registering donors. The general public is invited to donate in order to increase the preparedness of local hospitals.

UWPV has sponsored the spring blood drive (one of two biannual blood drives) for the past five years, as part of its general mission to secure the basic needs of the community and promote youth volunteerism.

“This event is always a great success in the community,” said volunteer coordinator Chris Woods. “In the past, blood that’s been donated from this event has been used to save approximately 130 lives.”

To learn more about Youth Generate or other UWPV volunteer opportunities, visit uwpv.org/volunteer.

Daily News

HOLYOKE — Holyoke Medical Center (HMC) has once again earned an ‘A’ from the Leapfrog Group for its efforts in protecting patients from harm and meeting the highest safety standards in the U.S.

The Leapfrog Group, a Washington D.C.-based organization aiming to improve healthcare quality and safety for consumers and purchasers, released the new Leapfrog Hospital Safety Grades, which assign an A, B, C, D, or F grade to hospitals across the country based on their performance in preventing medical errors, infections, and other harms among patients in their care. Holyoke Medical Center was one of 750 awarded an ‘A’ for its commitment to keeping patients safe.

“This is the fifth consecutive ‘A’ grade Holyoke Medical Center has received from the Leapfrog Group. Our commitment to patient safety and providing the highest quality of care is unwavering. This recognition is in large part due to our exemplary team of professionals, who provide excellent care every day to every patient,” said Spiros Hatiras, president and CEO of Holyoke Medical Center and Valley Health Systems Inc.

Developed under the guidance of an expert panel, the Leapfrog Hospital Safety Grade uses 27 measures of publicly available hospital safety data to assign grades to approximately 2,500 U.S. hospitals twice per year. The data is peer-reviewed, fully transparent, and free to the public.

Daily News

SPRINGFIELD — The Community Foundation of Western Massachusetts’ newly launched arts initiative, ValleyCreates, announced the appointment of five community advisors to support the initiative’s core mission to address underserved communities’ access to arts and culture funding and resources.

Gina Beavers, Arts and Culture editor for the Valley Advocate, will serve as a liaison to arts and culture organizations in Hampshire and Hampden counties. Vanessa Pabón-Hernandez, director of Community Engagement and Education for WGBY, will serve as the initiative’s liaison to arts organizations in Hampden County. Matthew Glassman, co-artistic director ensemble of Double Edge Theater in Ashfield, will serve as a liaison to rural arts and culture organizations with a focus on Franklin County. Rosemary Tracy Woods, executive director and chief curator of the nonprofit Art for the Soul Gallery in Springfield, will serve as the ValleyCreates events curator. Finally, Kent Alexander will serve as the initiative’s diversity, equity, and inclusion facilitator. He brings with him years of experience conducting anti-racism and social-justice-focused workshops for various local organizations.

Each community advisor will contribute up to eight hours per month for one year and will receive a stipend. ValleyCreates is supported by the Barr Foundation, through the Community Foundation of Western Massachusetts’ participation in the Creative Commonwealth Initiative.

“Our team at the Community Foundation believes that building authentic bridges to communities that may not have traditionally been served by our funding or programming is essential for our work,” said Janet Daisley, vice president for Programs and Strategy. “We’ve identified the role of the community advisor to ensure that a wide range of nonprofits benefit from our Barr Foundation funding — including those who are traditionally underserved by community resources, and who haven’t historically had a seat at the table helping to shape funding strategies.”

Daily News

SPRINGFIELD — BusinessWest is looking for nominees for its fourth Continued Excellence Award, and will accept nominations through Monday, May 14. The winner of the award will be unveiled at the magazine’s 40 Under Forty gala on Thursday, June 21.

Three years ago, BusinessWest inaugurated the award to recognize past 40 Under Forty honorees who had significantly built on their achievements since they were honored. The first two winners were Delcie Bean, president of Paragus Strategic IT, and Dr. Jonathan Bayuk, president of Allergy and Immunology Associates of Western Mass. and chief of Allergy and Immunology at Baystate Medical Center. Both were originally named to the 40 Under Forty class of 2008. Last year, the judges chose two winners: Scott Foster, an attorney with Bulkley, Richardson and Gelinas (40 Under Forty class of 2011); and Nicole Griffin, owner of Griffin Staffing Network (class of 2014).

“So many 40 Under Forty honorees have refused to rest on their laurels,” said Kate Campiti, associate publisher of BusinessWest. “Once again, we want to honor those who continue to build upon their strong records of service in business, within the community, and as regional leaders.”

Candidates must hail from 40 Under Forty classes prior to the year of the award — in this case, classes 2007-17 — and will be judged on qualities including outstanding leadership, dedicated community involvement, professional achievement, and ability to inspire. The award’s presenting sponsor is Northwestern Mutual.

The nomination form is available at businesswest.com/40-under-forty-continued-excellence-award. For your convenience, a list of the past 11 40 Under Forty classes may be found at businesswest.com/40-under-forty/40-under-forty-past-honorees.

Daily News

HOLYOKE — PeoplesBank issued its 2018 annual Corporate Green Report in recognition of Earth Day 2018. Through its green values and actions to support environmental sustainability, PeoplesBank believes it can help make the region a healthier place to live, work, and raise a family, and puts these values to work throughout the year through its charitable donations and volunteerism. PeoplesBank is also recognized for its support of green-energy projects and its construction of LEED-certified offices.

“Our green values date back to when we helped Holyoke Gas & Electric replace hydroelectric generators years ago,” said Thomas Senecal, president and CEO of PeoplesBank. “That sustainable-energy source still provides electric power for four of our offices, including our headquarters in Holyoke.”

During the past year, the Sustainable Business Network (SBN) of Massachusetts named PeoplesBank a winner of the Sustainable Business of the Year award. For the fourth year in a row, voters throughout Hampshire County named PeoplesBank the Best Local Green Business in the 2017 Daily Hampshire Gazette Readers’ Choice poll.

The bank also continued a multi-year commitment of more than $65,000 in funding for green initiatives in Western Mass. Those initiatives include support for an existing mobile farmers market in Springfield and the launch of a new one in Holyoke, the Community Involved in Sustaining Agriculture (CISA) Food for All campaign, the Center for EcoTechnology, Grow Food Northampton’s community garden, the Source to Sea Cleanup of the Connecticut River (support of this effort will also include hands-on participation by a team of volunteers from the bank), the Mount Holyoke Wetlands Restoration project, and scientific environmental education at the Hitchcock Center for the Environment.

PeoplesBank is also a longtime leader in sustainable-energy financing, and the bank’s commercial lenders are recognized for their expertise in creating financing packages for green-energy power generation. To date, the bank has financed more than $166 million in wind, solar, and hydroelectric power-generation projects, an increase of $40 million in just one year.

PeoplesBank also has a LEED Gold-certified office in Northampton, a LEED Gold-certified office in West Springfield, and a LEED Silver-certified office in Springfield. The LEED-certified office in Springfield, the first of its kind in the city, won a GreenSeal from the city of Springfield. PeoplesBank has also installed electric-vehicle charging stations at three offices, in Northampton, West Springfield, and Holyoke. In addition, the bank is a past winner of the Associated Industries of Massachusetts Sustainability Award, which recognizes excellence in environmental stewardship, promotion of social well-being, and contributions to economic prosperity.

Daily News

HOLYOKE — The Harold Grinspoon Charitable Foundation’s Entrepreneurship Initiative will mark its 15th year with an evening of exhibits, contests, and celebration at the Log Cabin in Holyoke on Wednesday, April 25. Early arrivers at 5 p.m. will be treated to an entrepreneur exhibit featuring students who have already started their own businesses or are on the cusp of doing so.

“Though I’m a seasoned entrepreneur, I get a thrill every year from seeing these young, innovative business minds at work,” said philanthropist Harold Grinspoon.

Following the exhibition at 6:45 p.m., six local banks will sponsor a live elevator-pitch competition for area college students, with contestants from 14 area colleges and universities delivering 90-second pitches. The top three winners will receive prizes of $750. Sponsors are Berkshire Bank, Country Bank, KeyBank, PeoplesBank, United Bank Foundation, and Westfield Bank.

Caroline Pam of Kitchen Garden Farm in Sunderland will deliver the keynote speech. She and her husband have expanded their organic farm from one acre in 2006 to 50 acres today. In addition, they produce an award-winning sriracha sauce. The emcee for the event is Paul Silva, manager of River Valley Investors.

A brief awards ceremony will conclude the evening, honoring students from the 14 participating colleges and universities: American International College, Amherst College, Bay Path University, Elms College, Greenfield Community College, Hampshire College, Holyoke Community College, Mount Holyoke College, Smith College, Springfield College, Springfield Technical Community College, UMass Amherst, Western New England University, and Westfield State University.

Daily News

FLORENCE — Florence Bank has promoted three employees to oversee the management of branches within their designated regions. Elissa Langevin has been named vice president and area manager for the bank’s main office in Florence, Lee McCarthy will serve as vice president and area manager for the King Street office in Northampton, and Shelley Daughdrill will hold the role of vice president and area manager for the Belchertown branch.

Langevin is a 10-year employee of Florence Bank. Formerly, she was vice president and branch manager of the main office in Florence. During her tenure at the bank, Langevin has been the recipient of Florence Bank’s Community Service Award, which provides recognition to employees who are actively involved in community organizations. She serves as the current treasurer of the Belchertown Day School and has served as a board member for Junior Achievement of Western Massachusetts. She has also served as board member and president of the East of the River Five Town Chamber of Commerce.

McCarthy is a 15-year employee of Florence Bank. Formerly, she was vice president and branch manager of the King Street office. During her tenure at the bank, McCarthy has served as consumer lending officer and branch manager. She is a volunteer for the United Way of Hampshire County and serves on its Community Allocation Committee. In 2015, she was recognized by the United Way as an honoree for the Community Champion Award, presented to a community member who has made a significant contribution to the organization’s mission of creating positive and lasting change in Hampshire County.

Daughdrill is a 12-year employee of Florence Bank. Formerly, she served as vice president and branch manager of the Amherst and Belchertown offices. She has been the recipient of the bank’s President’s Award and Community Service Award. She is a board member, attendance chair, and auction committee member for the Amherst Rotary Club, and she also serves on the development committee for the Amherst Survival Center.

“We are pleased to recognize these dedicated staff members for outstanding performance, reliability, and expert knowledge.” Bank President and CEO John Heaps Jr. said.

Daily News

SOUTH HADLEY — Sonya Stephens, the acting president of Mount Holyoke College, has been named the college’s 19th president, effective July 1. The Mount Holyoke College board of trustees announced its decision to appoint Stephens on April 23 after an extensive presidential selection process that began in January. A formal inauguration will be held in September. The decision was unanimous.

Stephens was made acting president in July 2016. During her tenure, she has overseen the implementation of the Plan for Mount Holyoke 2021 and been focused on ensuring the college’s long-term financial stability. Other key efforts include the creation of the Diversity, Equity and Inclusion Initiative, which led to the annual BOOM! (Building on Our Momentum) learning conference and to the hiring of the college’s first chief diversity officer.

Stephens led the development of the college’s comprehensive self-study for re-accreditation by the New England Assoc. of Schools and Colleges, and launched the Community Center construction and the opening of the Dining Commons. She is also overseeing the college’s commitment to reach carbon neutrality by its bicentennial in 2037.

“I am truly honored by the board’s decision, by the confidence that they and the broader community have placed in me, and by this opportunity to lead Mount Holyoke College,” Stephens said. “The shared commitment to the success of our students; the intellectual vibrancy of this community; the freedom to think, speak, and engage in ways that are always candid, challenging, and fulfilling; and the traditions and connections across generations all make this an exceptional place to live and to learn. Our mission and purpose are more relevant than ever. I could not be more excited about the next chapter in Mount Holyoke’s long history of excellence.”

Daily News

NORTHAMPTON — In the past year, millions of people have become more aware of ALS, but did you know ALS robs people of the ability to walk, speak, or even breathe within as little as two to five years?

You can help put a stop to this devastating disease by participating in the ALS Assoc. Massachusetts Chapter Walk to Defeat ALS on Saturday, May 12 at Look Park in Northampton. Registration begins at 9 a.m., followed by the walk at 10:30 a.m. To register, visit walktodefeatals.org.

Daily News

SPRINGFIELD — Spacelabs Healthcare, a Snoqualmie, Wash.-based medical-equipment manufacturer, recently unveiled a $720,000 investment in the UMass Center at Springfield’s nursing laboratory.

The state-of-the-art Spacelabs equipment includes two Sonicaid fetal/maternal monitors, ambulatory blood-pressure monitors, multiple nursing monitors, and invasive cardiac outputs that will benefit the UMass Amherst College of Nursing’s accelerated bachelor of science in nursing program, which serves as a pipeline for rained nurses into the region’s healthcare sector.

Area public officials, hospital administrators, and UMass alumni joined UMass Amherst Chancellor Kumble Subbaswamy, Spacelabs President Sujit Kumar, and Springfield Mayor Domenic Sarno for the grand opening of the newly expanded nursing lab.

The event provided an opportunity to show hospital and community leaders the investment Spacelabs has made in the Springfield and UMass community. The equipment will be primarily used by UMass Amherst nursing students in the accelerated program, which is based in Springfield.

“It’s exciting that Spacelabs understand the benefits of investing in the College of Nursing,” Subbaswamy said. “Nurses are at the frontline of healthcare, using these tools extensively. By providing our students with access to this equipment and fostering faculty research partnerships, Spacelabs has created an opportunity to develop the best possible healthcare-management tools while contributing to our students’ educational experience and job training.”

Daily News

LUDLOW — In recognition of Child Abuse Prevention Month and Sexual Assault Awareness and Prevention Month, Ludlow CARES Coalition is hosting a free community event on the prevention of the sexual abuse of children. Learn more about “Protecting Childhood Sexual Safety” on Monday, April 30 at Ludlow High School, 500 Chapin St. Doors open at 6:30 p.m. for the 7 p.m. presentation.

Parents, grandparents, educators, youth program leaders, public health officials, and interested teens are invited to attend the forum featuring Jenny Coleman, director of Stop It Now!, a Northampton-based organization whose mission is to prevent child sex abuse by mobilizing adults to take action before a child is harmed. The presentation will introduce the key steps of prevention, address barriers to taking action, and teach families how to create a safety plan.

Coleman will be introduced by Ludlow native Kathy Picard, sexual-abuse survivor, advocate, and author. Picard will share the story of her success in increasing the statute of limitations in Massachusetts for sex-abuse cases. This is important because children often do not disclose abuse until later in adulthood.

The following organizations will be available to provide resources, conversation, and more: Springfield District Attorney’s Office, Department of Children and Families, Pathways for Parents, Unify Against Bullying, Center for Human Development, YWCA, and more.

Free child care will be available by the Ludlow Community Center/Randall Boys & Girls Club. Pre-registration is required. To reserve child care, visit www.ludlowcarescoalition.org/community-events-.html.

Daily News

HOLYOKE — Holyoke Community College (HCC) will hold an open house Thursday, April 26 at the HCC MGM Culinary Arts Institute for anyone interested in taking classes there, as well as members of the general public who want to tour the facility and sample treats prepared by students and staff in the facility’s kitchens.

The open house, which runs from 4 to 7 p.m. at 164 Race St., coincides with Holyoke Innovation Week, a week-long series of community events being held in the city’s Innovation District.

During the open house, HCC Admissions counselors will take on-the-spot applications and talk with students about programs and the enrollment process, including applying for financial aid and preparing for the college-placement test.

Guests will be able to tour the 20,000-square-foot facility, view cooking demonstrations, sample appetizers, meet faculty chefs, and learn about HCC’s certificate and associate-degree programs in culinary arts, as well as the college’s non-credit culinary workforce training programs.

A limited number of visitors can participate in a sample class to experience what it’s like to work in a commercial kitchen. The class begins at 3:30 p.m. Participants must register in advance at bit.ly/2J6Oezs.

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GREENFIELD — The Greenfield Community College board of trustees and presidential search committee announced the selection of five finalists who will be considered to fill the college’s leadership role after President Robert Pura, who is retiring after 18 years of service at GCC.

The five finalists were selected from among 11 semi-finalists drawn from a pool of applicants in a national search conducted by the consultant firm RH Perry. Each candidate will spend a day on campus in a variety of meetings and open forums with students, faculty, staff, and the general public. The forums will allow attendees the opportunity to provide written feedback, which will be reviewed by the board of trustees. The finalists for the post are:

• Christopher Gilmer, executive director of Alcorn State University’s Vicksburg, Miss. campus and the Southwest Mississippi Center for Culture and Learning;

• Carla Oleska, vice president for Institutional Advancement at Elms College in Chicopee;

• Arlene Rodriguez, senior Academic Affairs advisor to the Massachusetts Department of Higher Education;

• Yves Salomon-Fernandez, president of Cumberland County College, an associate degree-granting institution offering bachelor’s and master’s degrees through on-campus university partnerships in rural New Jersey; and

• Julie White, senior vice president of Student Engagement and Learning Support at Onondaga Community College in Syracuse, N.Y.

Daily News

NORTHAMPTON — The Greater Northampton Chamber of Commerce has launched a program that rewards people with merit points for shopping at local businesses. Individuals who sign up for Valley Placemaker online or in person during April are eligible to win one of four $50 Northampton gift cards.

One unique aspect of the Valley Placemaker program allows shoppers to redeem their merits for prizes at any of the roughly 25 participating Valley Placemaker businesses — not necessarily at those in which they shopped.

“It doesn’t take long to earn enough merits to redeem them for really cool stuff,” explained Suzanne Beck, executive director of the Greater Northampton Chamber of Commerce.

Beck said the program is aimed at giving people another reason to shop in their own communities and combating the urge to buy online. “We have a lot of residents in this region who are passionate about our local, independent businesses. We are excited to bring them the opportunity to get rewarded for the loyalty they show as local consumers.”

To create a Valley Placemaker rewards account, shoppers can go to www.valleyplacemaker.com  and follow the simple steps that are outlined. Alternatively, people can sign up in person at Thornes Marketplace on April 21, from 11 a.m. to 3 p.m. inside the front entrance. Volunteers will assist in the sign-up process and provide information about the program. Each week in April, new Valley Placemaker participants will be entered to win a $50 Northampton gift card.

Shoppers will earn 20 merits on their first visit to a participating store.

Daily News

FLORENCE — Florence Bank recently presented $100,000 in awards ranging from $500 to $5,000 to 57 area nonprofits through its 16th annual Customers’ Choice Community Grants Program during an event at the Garden House at Look Memorial Park. The funds will support libraries, schools, police, fire departments, hospitals and hospices, and other organizations that benefit people of all ages, as well as animals and the environment.

Noting that the bank reached the $1.05 million mark in terms of grants made over nearly two decades to 144 community nonprofits, President and CEO John Heaps Jr. offered a toast to roughly 150 volunteers and staff members from the organizations who gathered for the celebration last month.

“We started 16 years ago with an idea to ask our customers to vote for a worthy organization to receive funds,” Heaps said. “Here’s to the $1 million mark.”

Heaps noted that the bank is most grateful to the 57 organizations and the work they do to strengthen the community. “You make our communities special with your contributions every day. Here’s to you.”

The Customers’ Choice Community Grants Program is an annual offering founded in 2002, through which Florence Bank customers are invited to vote for their favorite local nonprofit in hopes it will receive a share of grant funding. In its early years, awards of $50,000, and later, $75,000, were offered each year by the bank; in more recent years, $100,000 has been disbursed each spring.

To qualify for a community grant, organizations must receive at least 50 votes. Marketing Director Monica Curhan said at the event that this year each vote is worth about $15 to the organizations. She also said that, for the first time this year, eight organizations that received between 40 and 49 votes were invited to attend the event to vie for one bonus $500 award. Leaders from three of the eight were present — Easthampton Dollars for Scholars, Smith Vocational and Agricultural High School PTO and the Family Business Center of Pioneer Valley Inc.

In 2017, before the Dec. 31 deadline, 10,111 votes were cast through Customers’ Choice.

The Customers’ Choice Community Grants program is a year-long initiative. Customers’ of the bank can vote via paper ballots until Dec. 31 at each bank branch location or online at www.florencebank.com/vote.

Nonprofits are encouraged to create campaigns to motivate their constituents, those who are Florence Bank customers, to vote. To request materials to help with a campaign, e-mail [email protected] and request a Customers’ Choice kit.

Daily News

HOLYOKE — Holyoke Community College is bringing together an all-star lineup of regional leaders for a panel discussion on April 25, focusing on the future of the Pioneer Valley and HCC’s role in it.

That discussion, “Shaping the Future: HCC and the Pioneer Valley,” will be conducted over breakfast from 7:30 to 10 a.m. in the PeoplesBank Conference Room in the HCC Kittredge Center for Business and Workforce Development on the main campus, 303 Homestead Ave.

The breakfast is open to the public. Community members are welcome and encouraged to attend.

HCC president Christina Royal will moderate the discussion, which will begin about 7:50 a.m. The panelists include Tricia Callahan, president of United Personnel; Nathan Costa, president of the Springfield Thunderbirds and an HCC alumnus from the Class of 2003; Dianne Fuller Doherty, a social entrepreneur and community advocate; Scott Foster, co-founder of Valley Venture Mentors, Inc.; Marcos Marrero, director of Planning and Economic Development for the City of Holyoke; Rick Sullivan, president and CEO of the Western MA Economic Development Council; and Katie Allan Zobel, president of the Community Foundation of Western Massachusetts.

After the panel, guests will be invited to join a larger dialogue about the opportunities and challenges facing HCC as the college gathers feedback for a yearlong strategic planning process.

“Once complete, this plan will chart our course — not just ours as a community college, but ours as a region,” Royal said. “We strongly believe our work is collaborative and that together we are capable of great things. We want members of the community to join the conversation.”

Daily News

WEST SPRINGFIELD — Eastern States Exposition President and CEO Eugene J. Cassidy presented a donation of $240,198 to The Big E/West Springfield Trust Fund, in a ceremony held at Town Hall on April 18. The amount, the largest to date since the fund’s inception in 1994, represents 1% of the Exposition’s gross revenues for 2017.

“The exposition is a long-time supporter of its hometown, and maintains this fund to help youths and the elderly as well as benefit education for our children,” said Cassidy. “I encourage every town agency or qualifying organization to apply for a Big E/West Springfield grant to defray the costs of important projects.

“Maintaining this fund for the betterment of the quality of life in our town is of the utmost importance to the Exposition,” he went on. “We hope more qualifying agencies, services, schools and centers apply for grant dollars to supplement their efforts.”

Including this year’s gift, exposition contributions now total $3,999,669. During the presentation of this year’s check, Cassidy pledged a personal donation of $331 to bring the total to an even $4 million. Trustees of the Fund are: West Springfield Mayor William Reichelt, Cassidy, and Attorney Mary Paier Powers.

Grants in 2017 totaled more than $63,209 for 15 town organizations, schools and sports teams and more including:

  • The West Springfield Boys & Girls Club for indoor program space, renovations, and improvement;
  • The West Springfield Park & Recreation for sports registration fee waivers for participants who show a need;
  • Ecumenical Outreach for monthly and holiday meals; care packages for the homeless;
  • The Lions Club for a tribute to Veterans, flags and scholarships;
  • St. Thomas the Apostle School to update its library, three computers, and encyclopedias;
  • West Springfield Alternative School for a field trip to Salem, Mass.;
  • West Springfield High School for matching basketball sneakers for all levels, AED trainer, girls varsity track and field uniforms, and equipment; and

• The YMCA of Greater Springfield for Birch Park amenities and activities

Daily News

SPRINGFIELD — Junior Achievement of Western Massachusetts, a local non-profit organization that provides financial literacy, entrepreneurship and career readiness education, announced today it was awarded a $7,500 grant from Wells Fargo. Funding from Wells Fargo will support Pathways to 21st Century Skills Project to provide students with the tools to develop the 21st century skills needed to become highly skilled, autonomous employees.

Pathways to 21st Century Skills leverages the skills, talent, educational, and career opportunities of this region to create a cadre of role models from the community to weave multiple intersecting pathways for middle grade and high school students to engage with JA’s relevant curriculum and instructional materials, supplemental technology-driven simulations, job-shadow experiences, and competitions.

The project’s goals are to improve students’ knowledge of financial literacy in order for them to make sound financial judgments in the future; increase students’ entrepreneurial skills; increase students’ critical thinking and problem-solving skills, while increasing awareness of career and post-secondary education and career opportunities in Western Mass.

“JA of Western MA is very excited to have the opportunity to partner with Wells Fargo to bring our programs to middle grade students,” said Jennifer Connolly, president of JA of Western Massachusetts. “Wells Fargo, like Junior Achievement, is dedicated to strengthening economic opportunities in underserved communities by empowering individuals with knowledge, and tools needed to ensure financial self-sufficiency to inspire own their economic success,”

Said Ben Leonard, vice president, Wells Fargo Middle Market Banking in Springfield, “Wells Fargo has a rich history of community support in Massachusetts and we have personal connections to the people in our communities — many of whom we proudly call our customers. JA of Western Massachusetts provides critical financial literacy skills, entrepreneurship experiences and economic education to youth, helping them understand all the ways they can have successful futures.”

Daily News

The Gove Law Office announced that Amanda Carpe has joined the firm as an associate attorney focused on real estate transactions, estate planning, and estate administration.

“Amanda is a very valuable addition to our firm, and will be supporting our growing real estate department, as well as helping clients plan for their future and negotiate the probate process,” said Michael Gove, founding partner of Gove Law Office.

Carpe earned her J.D. from Western New England University in 2016. While in law school, she interned with Gove Law Office, and for the Massachusetts Department of Children and Families, where she appeared on behalf of the Commonwealth in child-endangerment cases. She also clerked for Judge Charles Belsky.

Carpe began her career in Worcester, where she worked on complex estate planning, elder law matters, guardianships and conservatorships petitions, and probate administrations.

The Gove Law Office, with offices in Ludlow and Northampton, is a bilingual firm with attorneys licensed in Massachusetts and Connecticut who provide practical, solutions-oriented guidance to clients in the areas of residential and commercial real estate, estate planning and administration, business representation, personal injury law, commercial lending, and bankruptcy.

Daily News

FLORENCE — Florence Bank announced recently that Teresa Wurszt was named to the President’s Club for 2018. The honor recognizes superior performance, customer service, and overall contribution to Florence Bank.

Wurszt, an assistant commercial loan administration manager in the main office in Florence, joined the bank in 2015. With nearly 20 years of banking experience, she was praised by her colleagues for her knowledge, collaboration, and dedicated work ethic.

“We are lucky to have Teresa on the Florence Bank team,” said John Heaps Jr., the bank’s president and CEO. “Her commitment to the bank is admirable, and her positive attitude and ability to motivate others is inspiring. Teresa is a perfect fit for the esteemed President’s Club.”

Daily News

EASTHAMPTON — Happy oOps, a multimedia art event designed to teach children to learn through the acceptance of mistakes, will be held on Saturday, April 21 from 1 to 3 p.m. at Mill 180 Park, located at 180 Pleasant St., Suite 217, Easthampton. Happy oOps combines literacy and art to bring a creative experience to children ages 6 to 12, with the April 21 event marking the first in a series of events for families in the region.

The art experience is offered in part by Johnny Miranda, the principal of two businesses in Chicopee with intertwining missions. Miranda is the president of the Institute of Abilities, which offers coaching, consulting, and mentoring services to job seekers, including those with physical and intellectual disabilities. Miranda also operates oOps!: an Art Experience, which offers art classes for adults at venues around the region as well as in his studio space, housed in the same building (274 Exchange St. in Chicopee) as the Institute of Abilities.  The businesses dovetail as individuals Miranda meets through the Institute of Abilities are often excellent job candidates for oOps!: an Art Experience.

“oOps allow us to hire individuals with the Institute of Abilities and give them their first opportunity to be in the workforce,” Miranda said, noting the oOps staff clean brushes, organize canvases, set up for art events, and work alongside him.

In offering Happy oOps, Miranda is partnering with Amy Green Carter, an elementary-school visual-arts teacher since 2006 and the author of the children’s book Happy Accidents, which teaches children to embrace their mistakes. Green Carter was the Massachusetts Art Education Assoc. Elementary Art Teacher of the Year in 2017.

“We have the same mindset about embracing mistakes,” Miranda said. “We partner to bring to kids an experience that involves reading a book to them and then offering a guided art experience, in which they create their own mixed-media art.”

The cost to participate in Happy oOps is $25 per child. To register or learn about upcoming Happy oOps programs, including those that are offered at no cost to children living in area shelters, visit www.oopsartexperience.com.

oOps!: an Art Experience offers weekly art nights every Friday at 7 p.m. in the studio, as well as events on local college campuses.

Daily News

FARMINGTON, Conn. — Farmington Bank announced it has been selected to participate in the Federal Home Loan Bank of Boston’s Equity Builder Program (EBP), which assists local homebuyers with down-payment and closing costs as well as homebuyer counseling and rehabilitation assistance.

The EBP provides grants to financial institutions to assist households at or below 80% of the area median income. Farmington Bank is eligible to receive up to $110,000 in 2018 through the EBP, depending on availability of funds. Farmington Bank borrowers are eligible to receive up to $11,000 in assistance for homes located in Massachusetts and Connecticut on a first-come, first-served basis. Buyers must also complete a homebuyer counseling program.

“We’re pleased to be able to offer this assistance to help ease some of the challenges associated with buying a home. Programs that assist homebuyers are a critical component in ensuring our communities continue to thrive,” said John Patrick Jr., the bank’s chairman, president, and CEO.

In addition, Farmington Bank offers a variety of affordable lending programs that have lower down-payment requirements and closing costs, including special mortgage financing for first-time homebuyers and veterans.

Since 2003, the EBP has awarded more than $35 million in EBP funds, assisting 3,150 income-eligible households to purchase a home.

Daily News

SPRINGFIELD — BusinessWest is looking for nominees for its fourth Continued Excellence Award, and will accept nominations through Monday, May 14. The winner of the award will be unveiled at the magazine’s 40 Under Forty gala on Thursday, June 21.

Three years ago, BusinessWest inaugurated the award to recognize past 40 Under Forty honorees who had significantly built on their achievements since they were honored. The first two winners were Delcie Bean, president of Paragus Strategic IT, and Dr. Jonathan Bayuk, president of Allergy and Immunology Associates of Western Mass. and chief of Allergy and Immunology at Baystate Medical Center. Both were originally named to the 40 Under Forty class of 2008. Last year, the judges chose two winners: Scott Foster, an attorney with Bulkley, Richardson and Gelinas (40 Under Forty class of 2011); and Nicole Griffin, owner of Griffin Staffing Network (class of 2014).

“So many 40 Under Forty honorees have refused to rest on their laurels,” said Kate Campiti, associate publisher of BusinessWest. “Once again, we want to honor those who continue to build upon their strong records of service in business, within the community, and as regional leaders.”

Candidates must hail from 40 Under Forty classes prior to the year of the award — in this case, classes 2007-17 — and will be judged on qualities including outstanding leadership, dedicated community involvement, professional achievement, and ability to inspire. The award’s presenting sponsor is Northwestern Mutual.

The nomination form is available at businesswest.com/40-under-forty-continued-excellence-award. For your convenience, a list of the past 11 40 Under Forty classes may be found at businesswest.com/40-under-forty/40-under-forty-past-honorees.

Daily News

HARTFORD, Conn. — United Financial Bancorp Inc., the holding company for United Bank, announced results for the quarter ended March 31, 2018.

The company reported net income of $15.8 million, or $0.31 per diluted share, for the quarter ended March 31, 2018, compared to net income for the linked quarter of $9.5 million, or $0.19 per diluted share. The company reported net income of $13.7 million, or $0.27 per diluted share, for the quarter ended March 31, 2017.

“I am pleased to report 15% year-over-year earnings per diluted share (EPS) growth, along with 10% growth in total deposits, and 9% growth in non-interest bearing deposits, total tangible book value plus dividend returns, and loans year over year. Asset quality, capital, and liquidity remain strong and stable,” said William H.W. Crawford IV, CEO and president of the company and the bank. “I would like to thank our United Bank teammates and directors for their continued, steadfast focus on servicing our customers and communities.”

Assets totaled $7.07 billion at March 31, 2018 and decreased $45.5 million, or 0.6%, from $7.11 billion at December 31, 2017. At March 31, 2018, total loans were $5.38 billion, representing an increase of $42.3 million, or 0.8%, from the linked quarter. Changes to loan balances during the first quarter of 2018 were highlighted by a $30.8 million, or 2.6, increase in residential real-estate loans; a $17.7 million, or 6.0%, increase in other consumer loans; a $6.6 million, or 8.5%, increase in commercial construction loans; and a $5.9 million, or 0.7%, increase in commercial business loans.

The company observed an $11.6 million, or 0.6%, decrease in investor non-owner-occupied commercial real-estate loans; and a $2.9 million, or 0.6%, decrease in owner-occupied commercial real-estate loans, which were attributable to higher payoffs in the existing loan portfolio. Loans held for sale decreased $50.7 million, or 44.4%, from the linked quarter, as the company delivered a significant level of loans held for sale to third-party investors during the first quarter of 2018. Total cash and cash equivalents decreased $19.4 million, or 21.9%, from the linked quarter.

Deposits totaled $5.28 billion at March 31, 2018 and increased by $84.3 million, or 1.6%, from $5.20 billion at December 31, 2017. Increases in deposit balances during the first quarter of 2018 were highlighted by a $72.1 million, or 5.4%, increase in money market account balances; a $23.9 million, or 3.0%, increase in NOW checking balances; and a $9.5 million, or 1.9%, increase in savings account balances. Offsetting these increases was a $25.0 million, or 3.2%, decline in non-interest-bearing checking deposits, largely due to seasonal outflows that are typical of commercial DDA accounts in the first quarter.

Daily News

EAST LONGMEADOW — Griffin Staffing Network, a certified woman- and minority-owned business, has undergone a company rebrand to ManeHire and unveiled its new logo, tagline — “connecting great companies with great talent” — and website, manehire.com, to support its expansion from a local boutique staffing agency to a full-service regional staffing agency serving the Massachusetts, Connecticut, New York, and Washington, D.C. markets.

Since 2013, Griffin Staffing Network has served a wide-range of local and regional clients operating in industries such as healthcare, financial services, insurance, manufacturing, and nonprofit, filling roles from entry-level to C-suite and everything in between.

The company is committed to customer service and being the right partner, with the right solutions and the right fit, said Nicole Griffin, owner and chief talent officer. “This approach has played a strategic role, with our client retention rates continuing to be above the industry average.”

ManeHire differentiates itself from competitors by listening to clients, problem solving, and building lasting relationships with service that exceeds the status quo, Griffin added. “ManeHire’s core values will remain the same. Relationships are our bedrock, and we will continue to deliver extraordinary experiences for our clients.”

Daily News

SOUTH HADLEY — Saskia Coté says she joined the Heart-repreneur Circle Director team because she knows business owners are going to need a lot more support to be successful with the big transitions on the horizon.

“I have always been a heart-centered business owner; that’s why I am so excited to be a part of the new success movement for businesses,” Coté said. “This is the way of the future — helping others, helping the earth and community, and helping businesses profit.”

Terri Levine, founder of Heart-repreneur Circles, opened a chapter in New England with Coté as the circle director and to help successful business owners become part of a local circle to gain more customers, make more money, and have more personal freedom. According to Levine, “no business owner can survive the massive changes upon them without having the guidance of a supportive and like-minded team of business owners advancing their business and personal success.”

Local business owners are invited to a free Heart-repreneur Circle preview meeting on Wednesday, April 25 at the Willits-Hallowell Center, Mount Holyoke College, 26 Park St., South Hadley. Participants should plan to arrive at 8 a.m., and the meeting runs from 8:30 to 10 a.m. To register, click here.

Ongoing meetings will be held on the second Tuesday of each month, starting May 8, also at the Willits-Hallowell Center, from 8:30 to 10 a.m. To register, click here.

Daily News

HOLYOKE — PeoplesBank issued its 2018 annual Corporate Green Report in recognition of Earth Day 2018. Through its green values and actions to support environmental sustainability, PeoplesBank believes it can help make the region a healthier place to live, work, and raise a family, and puts these values to work throughout the year through its charitable donations and volunteerism. PeoplesBank is also recognized for its support of green-energy projects and its construction of LEED-certified offices.

“Our green values date back to when we helped Holyoke Gas & Electric replace hydroelectric generators years ago,” said Thomas Senecal, president and CEO of PeoplesBank. “That sustainable-energy source still provides electric power for four of our offices, including our headquarters in Holyoke.”

During the past year, the Sustainable Business Network (SBN) of Massachusetts named PeoplesBank a winner of the Sustainable Business of the Year award. For the fourth year in a row, voters throughout Hampshire County named PeoplesBank the Best Local Green Business in the 2017 Daily Hampshire Gazette Readers’ Choice poll.

The bank also continued a multi-year commitment of more than $65,000 in funding for green initiatives in Western Mass. Those initiatives include support for an existing mobile farmers market in Springfield and the launch of a new one in Holyoke, the Community Involved in Sustaining Agriculture (CISA) Food for All campaign, the Center for EcoTechnology, Grow Food Northampton’s community garden, the Source to Sea Cleanup of the Connecticut River (support of this effort will also include hands-on participation by a team of volunteers from the bank), the Mount Holyoke Wetlands Restoration project, and scientific environmental education at the Hitchcock Center for the Environment.

PeoplesBank is also a longtime leader in sustainable-energy financing, and the bank’s commercial lenders are recognized for their expertise in creating financing packages for green-energy power generation. To date, the bank has financed more than $166 million in wind, solar, and hydroelectric power-generation projects, an increase of $40 million in just one year.

PeoplesBank also has a LEED Gold-certified office in Northampton, a LEED Gold-certified office in West Springfield, and a LEED Silver-certified office in Springfield. The LEED-certified office in Springfield, the first of its kind in the city, won a GreenSeal from the city of Springfield. PeoplesBank has also installed electric-vehicle charging stations at three offices, in Northampton, West Springfield, and Holyoke. The bank is also a past winner of the Associated Industries of Massachusetts Sustainability Award, which recognizes excellence in environmental stewardship, promotion of social well-being, and contributions to economic prosperity.

In celebration of Earth Day, PeoplesBank will give away tomato plants and garden seeds to the public on Friday, April 20 from 9 to 11 a.m. at three locations: 300 King St. in Northampton, 1240 Sumner Ave. in Springfield, and 546 Memorial Ave. in West Springfield. PeoplesBank is also holding a free e-cycling event on Saturday, April 21 from 2 to 5 p.m. at its Hadley office, 5 South Maple St.

Features

Addressing a ‘New Norm’

Amy Cuddy

Amy Cuddy addresses the audience of more than 1,400 people at Bay Path University’s Women’s Leadership Conference.

“We’re starting to see civility as a luxury.” That was how social psychologist, author, and educator Amy Cuddy described a changed landscape that has perpetuated a culture of adult bullying, not just on social media but offline as well. As she talked about this subject at Bay Path University’s recent Women’s Leadership Conference, she was speaking from experience — she has been savaged on social media as her research on the broad subject of ‘power posing’ has come into question and doubt. But she said she now has plenty of company, and the trend is disturbing on many levels.

At the point in her talk when the subject turned to the now-famous “Fearless Girl” statue on Wall Street, Amy Cuddy’s voice started to crack slightly.

It wouldn’t be the last time, either, but we’ll get back to that later.

The images of the statue — and there were many in Cuddy’s presentation that kicked off Bay Path University’s annual Women’s Leadership Conference on April 6 — were poignant on many levels. On the surface, they brought a new dimension to Cuddy’s comments — not to mention her substantial volume of research — on the subject of body language (non-verbal communication) and, more specifically, the effects of ‘power posing.’

Indeed, Cuddy became famous in her field, social psychology, for a 2010 study that found that such posing — raising one’s arms above one’s head as a triumphant athlete might, or assuming the ‘Wonder Woman hands on hip look,’ for example — not only elicited feelings of power from those who did so, but they also raised testosterone levels and lowered stress levels as well.

As she placed images of women and especially young girls replicating the “Fearless Girl” stance on the massive screens in the exhibition hall at the MassMutual Center, Cuddy talked about how striking that defiant, ‘staring-down-the-charging-bull’ pose and others designed to convey confidence but not arrogance, can change the course of everything from an upcoming job interview to a career to a life.

But Cuddy has given that talk countless times before. It’s the one where she suggests that going into a bathroom stall prior to an interview or important meeting and power posing might better prepare the individual for what will come next — a talk that has elicited cheers as well as tears.

On this stage and on this morning, however, Cuddy would delve into some new material. And she admitted afterward that it took 18 months, by her estimates, to work up the courage to do so.

“I’ve been avoiding talking about it publicly because when you call out your bullies you’re likely to experience backlash, because they hate that,” said Cuddy as she referenced what has happened to her over the past several years as the results of that 2010 study came under withering public scrutiny and she suffered often very personal attacks on social media. “I’m still terrified.”

Cuddy told her audience that what’s transpired is not a case of a researcher and rising star within the field of social psychology having skin too thin to handle what has become a changed landscape when it comes to challenges to research and published papers. And it’s not an effort to deflect attention away from mounting evidence that there are no hormonal effects from power posing.

Instead, it’s adult bullying in its purest form and an example of what’s going on in many fields and society in general. And those sentiments are backed up by these comments given by one of Cuddy’s peers to the New York Times for a piece published last fall titled “When the Revolution Came for Amy Cuddy.”

“Amy has been the target of mockery and meanness on Facebook, on Twitter, and blog posts,” Jay Van Bavel, a social psychologist from New York University told the Times. “I feel like, wow, I have never seen that in science … I’ve never seen public humiliation like that.”

The low point, Cuddy said, came when a blogger whom she described as her “main bully” goaded her collaborator on the 2010 study into publicly distancing herself from their work.

“That’s one of the most effective bully moves — to get the people closest to you to turn on you — and that’s when I felt hopeless,” she told BusinessWest after her talk, adding that she no longer has such feelings and is in a better place overall because of a solid support network but also a deep belief in her work and her message.

“I talk often about believing in yourself and buying your own story — and I do,” she said. “I fully, 100% believe in my message, and that kept me afloat.”

And this brings us back to “Fearless Girl,” which is power posing personified. Only Cuddy calls it the “Brave Girl, because no one is fearless.”

And bravery is certainly one of the traits she said will be needed to stem a tide of uncivility and bullying on the Internet and in society in general, and change what has become in many ways a new norm — subject matter that constitutes the main thrust of Cuddy’s latest book, Bullies, Bystanders, and Bravehearts due out in 2020.

“Bravery is not glorious,” she said when asked how society might change the norm. “The first step is recognizing that bravery is not just running into a burning building to save lives; bravery often involves standing up to people in these social situations and putting your own relationships at risk.”

For this issue, BusinessWest took in Cuddy’s presentation and then talked with her about adult bullying and how the current landscape might be changed.

Bully Pulpit

It wasn’t long after the 2010 study on power posing was published that Cuddy started achieving something approaching rock-star status in the field of social psychology, which doesn’t have many of those.

The study was published in the prestigious journal Psychological Science and covered by a host of national news outlets, including the New York Times, the Wall Street Journal, the Economist, the Guardian, Wired, Fast Company, and others.

In 2012, she gave a TED talk, “Your Body Language Shapes Who You Are,” that has been viewed more than 40 million times and is the second-most-viewed TED talk of all time. She was awarded a faculty position at Harvard, and there were countless appearances on television and lucrative speaking appearances around the globe. Her first book, Presence: Bringing Your Boldest Self to Your Biggest Challenges, became a New York Times, Washington Post, USA Today, Wall Street Journal, Publisher’s Weekly, and Globe and Mail bestseller.

And then?

Let’s just say that Cuddy became — and probably because of all that fame and everything that came with it — perhaps the most visible target within what’s been called a methodological-reform movement and replication crisis that has shaken up the field as it has raised questions about the reliability of vast amounts of research within the broad realm of social psychology.

Amy Cuddy, center, with Bay Path University President Carol Leary, left, and Bay Path student Kaitlyn Leibowitz

Amy Cuddy, center, with Bay Path University President Carol Leary, left, and Bay Path student Kaitlyn Leibowitz, Cuddy’s assistant for the day.

To make a rather long story somewhat short, the 2010 study on power posing came under intense scrutiny, and its results, specifically those related to hormonal, or ‘downsteam’ effects — evidence that such posing increased testosterone levels and reduced cortisol levels (which are associated with stress) — could not be replicated in many cases.

Cuddy eventually became a punching bag for a number of influential bloggers, including Andrew Gelman, a professor of Statistics and Political Science at Columbia. While Cuddy certainly wasn’t the only researcher to come under scrutiny, she became almost an obsession for him.

Gelman would eventually post a challenge to Dana Carney, Cuddy’s collaborator in the 2010 study, asking her, “when people screw up or cheat in their research, what do their collaborators say?”

Carney would respond, a day or so later, with a post to her website that said, among other things, “I do not believe that power-pose effects are real” and “I discourage others from studying power poses.”

This was that low point Cuddy described earlier, but overall, she endured more than two years of unrelenting scrutiny and criticism that significantly impacted her health — her weight dropped to 100 pounds at one point — and prompted her at times to stop taking phone calls and move almost completely offline.

Things became so bad that Cuddy, who suffered a traumatic brain injury in a car accident the summer after her sophomore year in college and wasn’t able to return to school until four years after that mishap, told the audience of more than 1,400 people that she would rather go through that experience again than be subjected to what she went through between 2015 and 2017, and is still experiencing today on some levels.

As she stood on that stage at the MassMutual Center, Cuddy made it clear that she stands by her work on the subject of power posing and reiterated that she doesn’t have any real problem with people questioning or trying to replicate her research.

But she does have a problem with bullying, which is the only way she can describe what she’s been subjected to. And she has taken her own experiences and extrapolated them out over society in general. This new course of study, if you will, led to the book Bullies, Bystanders, and Bravehearts, three constituencies she described in great detail for her audience as part of a call to arms of sorts on the subject of adult bullying.

Taking a Stand

As she talked about her experiences and adult bullying in general, and became emotional at times as she did so, Cuddy, who never identified anyone by name, put up on screen the one- sentence reply that the blogger Gelman gave the New York Times reporter who wrote the aforementioned piece on Cuddy when she asked if Gelman would consider meeting with Cuddy to hash out their differences: “I don’t like interpersonal conflict.”

And she left it there for a while to let it sink in as she intimated that such sentiments are just one of many factors contributing to an environment that is fast becoming untenable and is ruining lives.

“Sticks and stones … we can survive that,” she told her audience. “Name calling in this domain, among adults — we can’t. It’s killing people; it’s leading to all kinds of problems.

“We’re starting to see civility as a luxury,” she went on. “And that means we’re in trouble. We’re seeing this in social media, but what’s happening is that this same social media behavior is being played out offline as well, because it’s become normalized to talk to each other with disgust and contempt and moral outrage.

“It’s so common that now we think that’s the norm,” she continued. “We think it’s OK to treat people that way. And by directing all of our anxieties about bullying to our kids, we avoid talking about the elephant in the room, which is bullying among adults. We are getting it wrong.”

In an interview after her presentation, Cuddy acknowledgd that adult bullying is certainly nothing new — “we’ve been shunning people for thousands of years” — but social media has changed the landscape and perpetuated the practice.

“Social media has given us the perception that bullying is normative,” she explained, “because everyone can see all these interactions, and because bullies are louder and more prolific than non-bullies. They are highly motivated by their sense of outrage and by their sense of resentment.”

Elaborating, she said that, while researchers have not yet been able to put a number to it, anecdotal evidence on moral-outrage triggers suggests that social media has brought out bullying in more people because of the way it makes such behavior appear normal and, in many respects, accepted.

“Our behavior is largely based on what we perceive other people to be doing — it’s based on social norms,” she told BusinessWest. “When you see the Internet littered with this kind of bullying trash, you begin to believe that this is normal behavior, and you start to behave in a way that’s similar.”

She’s not sure when it all started, but she said things turned sharply south just over a decade ago, and the first real wave came in the form of a tsunami crashing down on women in the IT field.

“And it was absolutely brutal,” she noted. “Women left the field because they were receiving death and rape threats all the time. It started there because tech people knew how to use the Internet, so they weaponized it pretty quickly, and I think they were very effective at doing that.

“If that had not happened, I’m not sure we’d be where we are,” she went on. “People started following that; it became a model of how you can bully someone into submission or exile, and it was nasty, and it was effective.”

How can society stop this trend of bullying people into submission?

Perhaps the most important step is for bystanders to become bravehearts and stand up to the bullies, she said, straining to hold back tears as she talked about how the social-psychology community, her peers, essentially stood and watched as she was pilloried on social media, mostly, if not entirely, out of fear that the same would happen to them.

“What hurt me the most was the inaction of bystanders,” she told her audience, stopping for a minute to gather herself. “This was a community I loved; I got e-mails all the time from people saying, ‘I’m really sorry about what’s happening to you — I wish I could do something, but I don’t want them to attack me.’

“Don’t ever say that to someone who’s being bullied,” she went on. “It’s not supportive, and it was horrifying and chilling to see people on the sidelines watching this happen and shutting up and doing nothing. I became the butt of jokes — there was an April Fools Day joke about me that circulated like crazy — and people were talking about me like I wasn’t human. It was vicious and relentless.”

Perhaps even more chilling is that this is happening to growing numbers of people, said Cuddy, adding that, as she researched the subject, she became increasingly alarmed at just how common it was.

Progress will come only when the bystanders find the courage to get off the sidelines, hold bullies accountable, and eventually change the norm.

Posing a Question

Cuddy has reached a point where she has altered her thinking on the hormonal effects of power posing. Those sentiments came after several studies failed to replicate the results of the 2010 study.

But she is still a firm believer in power posing and its ability to positively influence moods and emotions. That was obvious from her comments to those in attendance at the women’s conference.

Also obvious are her views on adult bullying, society’s new norm, and what it means moving forward.

She suspects that maybe the worst is over for her, although what has happened will leave a lasting mark. Meanwhile, she suspects that the bullies will simply move on to a new target, which is equally distressing.

As she wrapped up her talk at the women’s conference, she put on the screen that famous quote from the poet Maya Angelou: “Stand up straight and realize who you are, that you tower over your circumstances.”

She didn’t put it there as an endorsement for power posing. Instead, it was meant to encourage the bystanders, get them off the sidelines, and stare down the bullies.

And that’s another reason the “Fearless Girl” statue carries such importance and poignancy in this presentation.

George O’Brien can be reached at [email protected]

Community Spotlight Features

Community Spotlight

Deerfield boasts drawing cards like Mount Sugarloaf

While Deerfield boasts drawing cards like Mount Sugarloaf (seen here), Yankee Candle, and others, officials there say this community is much more than a tourist town.

Wendy Foxmyn acknowleged that, when pressed to describe Deerfield with a word or two, most responders would say ‘tourist town,’ or something to that effect.

And, sounding somewhat like the Seinfeld characters in that infamous episode, she said there’s nothing particularly wrong with that.

But she quickly, and repeatedly, stressed that this community that is home to Yankee Candle’s flagship store — one of the most visited attractions in New England — as well as Mount Sugarloaf, Historic Deerfield, and the Magic Wings Butterfly Conservancy and Garden wants to diversify and broaden its commercial portfolio.

“We consider ourselves be more than a tourist town — much more,” said Foxmyn, who has served several area communities in the town administrator role, including Deerfield for the past two years. She noted that the town’s location, roughly halfway between Northampton and Greenfield, could make it ideal as a home from which a business or nonprofit could effectively serve both Hampshire and Franklin counties, something many are trying to do at a time of consolidation.

“We’re becoming more of a hub — a central Hampshire-Franklin hub,” she explained. “I’ve been getting calls from service agencies and others who serve both counties who would like to find a central place because they’ve lost funding or anticipate losing funding.”

Meanwhile, Deerfield, population 5,400 or so, wants to take far more advantage of that bevy of tourist attractions than it has historically, said Foxmyn, noting that, far too often, cars and buses filled with those buying candles and admiring butterflies get back in their vehicles and simply return home.

“We want them to look left and look right,” said Foxmyn, referring specifically to Routes 5 and 10, just two of the major thoroughfares the town is blessed with, with Routes 91 and 116 being the others. “We want them to stay and take in more of Deerfield.”

For this to become reality, the town must give visitors more reasons to look left and right, she acknowledged, adding that, while there is a new restaurant, Gianni Fig’s Ristorante, and a new Cumberland Farms in South Deerfield, more development is desired and needed to both broaden the tax base and lengthen the average stay of those coming to Deerfield for an afternoon.

“We’d like to develop more businesses that would be attractive to the people who come here,” she explained. “Maybe places for them to eat after they’ve gone to Historic Deerfield or they’ve hiked up Mount Sugarloaf or gone to Yankee Candle.”

But town leaders know that to attract new businesses — in hospitality and other sectors as well — they need to make their downtown area more inviting and pedestrian-friendly, and they are eyeing a host of improvements in the Elm Street corridor, the main commercial area in South Deerfield.

Planned improvements include work on sidewalks, lights, and perhaps storefront improvements, and the town is exploring avenues for funding such work.

Selectman Trevor McDaniel, a traveling salesman (windows) by trade, told BusinessWest that his work takes him to communities across the region, many of which have made significant investments in their downtowns, and with recognizable results when it comes to those public expenditures spurring private investments and new business ventures.

He believes the same can happen in Deerfield.

“I travel all over Western Mass. … you go to Pittsfield, the streets look great, Great Barrington, everything’s redone, Lenox is really nice,” he said. “A lot of communities have done extensive work to their downtowns — they’ve put in new brick, some granite, planters, new lighting and light poles, and new cement sidewalks, and it looks fantastic. And then businesses freshen up the front of their building.”

For this, the latest installment in its Community Spotlight series, BusinessWest looks at how a community known for its butterflies, candles, and arrowheads will look to expand that profile and create new ways for people to describe it.

View to the Future

While Deerfield, as noted, is well-known as the home of Yankee Candle, which has both its manufacturing facilities and flagship store within the town and is therefore a very large employer, it has historically been dominated by small businesses.

And they come across a host of sectors — tourism, obviously, but also agriculture, healthcare, retail, manufacturing, and nonprofits.

The goal moving forward, as Foxmyn mentioned, is to simply broaden the portfolio. And the town has many assets to work with as it goes about that task, everything from that attractive location and presence on major highways to a uniform tax rate (several neighboring communities have a higher tax rate for businesses).

The assignment, simply, is to take full advantage of those assets and create still more of them.

Deerfield at a Glance

Year Incorporated: 1677
Population: 5,400
Area: 33.4 square miles
County: Franklin
Residential and commercial Tax Rate: $16.57 (Deerfield), $18.24 (South Deerfield)
Median Household Income: $74,853
Median Family Income: $83,859
Type of Government: Open Town Meeting
Largest Employers: Yankee Candle Co., Pelican Products Inc.
* Latest information available

The town’s location, as well as easy access to highways and ample farmland with space for greenhouses, could make it a potential landing spot for marijuana cultivation and/or retail ventures, for example, said Foxmyn, adding that the town, which has placed zoning restrictions on such businesses, has already fielded some inquiries and will carefully consider any that come its way.

“They are knocking on our doors — the industry is swarming us,” she told BusinessWest. “And they’re approaching people locally to get them involved, whether they’re farmers or people who have buildings that might become a retail site.”

Meanwhile, there have been some momentum-building endeavors over the past several months, with several projects in various stages of development.

A machining company, Dumont, will be relocating into the former Oxford Pickle complex, acquired by the town several years ago, joining New England Natural Bakers and a granola-making outfit on that parcel.

On the retail side, both Foxmyn and McDaniel mentioned Gianni Figs, located on the site of the former Sienna restaurant, which gives the community an intriguing dining attraction after the closing of Chandler’s restaurant on the Yankee Candle campus.

The Cumberland Farms is another important addition; plans are advancing for a small market to replace Savage’s, a small market that operated for decades; a bakery/café is going in the old Savage’s site; and an international market is being opened, among other retail developments.

Meanwhile, on the residential side, a large condominium project is now underway. Called the Condominiums at Sugarloaf because it will be built at the base of the mountain, it will have 70 units, presenting more options for those mulling Deerfield as an attractive place to live, including those working at the nearby Five Colleges.

On the municipal side, plans are emerging for a new senior center, said Foxmyn and McDaniel, noting a replacement is needed for an aging, largely inadequate facility. A church that closed several years ago has been donated to the town, and it may become the focus of efforts to create a new senior center.

But perhaps the most significant development involves plans for comprehensive improvements to improve South Deerfield Center, an initiative that has been long discussed, again with that goal of attracting both more tourism- and hospitality-related ventures and service businesses that would serve both the town and the larger region — and keeping tourists in town for a longer stay, spreading the wealth, if you will.

“With all that traffic that comes to Yankee Candle, and now they’ll be filling up at Cumberland Farms — they’ll pull out onto Elm Street and look left or right,” said McDaniel, imaging a scenario from down the road, literally as well as figuratively. “We want them to take that look and say, ‘what’s downtown? Let’s go take a look.’”

There are other items on what could be called a ‘wish list,’ said McDaniel, including much-needed improvements to the town’s sewer system, built in the ’70s and currently serving only a small percentage of the population, but finding the funding for such an endeavor will be a real challenge.

“We’re in the midst of trying to figure out what’s needed, how much it’s going to cost, and who’s going to pay for it,” he explained. “That’s a big topic we’ve been studying for the past 16 months or so; it’s hard to figure out what to do. There’s not a big base of users, and there’s huge expense involved.”

Scents and Sensibility

The more immediate goal is to undertake those improvements to Elm Street and, hopefully see those public investments inspire private investments in the form of new businesses and additional residential projects.

As Foxmyn noted, Deerfield has the location — and the potential — to become an important hub serving two neighboring but very different counties.

This community is already much more than a tourist town, she explained, but it wants to make that abundantly clear to everyone who might come for a visit.

George O’Brien can be reached at [email protected]

Opinion

Editorial

There’s a new pastime in the City of Homes these days — watching the South End of the city become transformed before our eyes as the $950 million MGM Springfield takes shape.

It’s hard to take your eyes off it, really, and the scene changes almost every week and certainly every month. Those working in the office towers with windows facing south — especially those in the upper floors — have it better than the rest of us, obviously, but even the views from ground level are captivating.

As intriguing as this development is to watch, there’s another one to keep your eye on, at least figuratively, because it’s happening roughly 100 miles away in the city of Everett.

This would be Wynn Development’s $2.5 billion casino also starting to take shape. The story there, though, is whether that ‘Wynn’ name will actually appear on the tinted glass hotel tower (odds are it certainly won’t), and if not, what name will.

In case you missed it, Steve Wynn is the now former CEO of Wynn Resorts. He stepped down amid sexual harassment allegations and sold all his stock in the company. That development is bad enough for the company, but it seems that there may be other shoes still to drop — including speculation that such claims of harassment were dismissed or ignored by leaders at the company.

A state investigation is pending, and there is already speculation that Wynn Resorts may not wait for that probe to play itself out before attempting to sell the Everett casino to another player within the industry.

And it doesn’t take a rocket scientist to figure out what the most logical candidate would be — MGM Resorts. In fact, the Boston Globe reported recently that MGM has approached Wynn officials about buying not only the Everett casino but the entire company.

Like we said, this is a development worth watching, and for many reasons.

The most obvious is that state law does not allow a casino company to own two licenses in the Commonwealth. So that might put MGM in a position where it may be deciding between a Springfield casino and a Boston casino.

Logic dictates that the one in Boston, further from the Connecticut casinos and closer to larger population centers, would be the more lucrative option for the casino giant.

Mayor Domenic Sarno told the Boston Globe that he is confident that the city has “protections” in its agreement with MGM, but that he didn’t want to speculate on what the company might do.

Let’s hope these protections are real and substantial, because while what’s being built in Springfield’s South End is impressive it’s the name behind it that is far more so.

Yes, another casino operator could acquire the Springfield property and operate it in an effective profitable fashion. But the city would likely lose something real and substantial if there was another name over the door to the property.

All of this is speculation, of course, but ever since Steve Wynn got caught up in the #MeToo movement, there has been no shortage of that in the Bay State. And there will be more of it in the weeks and months to come.

Like we said, this development, like the construction in the South End, bears watching.

Opinion

Opinion

By Brad McDougall

The Massachusetts Legislature recently passed a criminal-justice reform bill that narrows the ability of employers to research the criminal records of job applicants, but also provides legal protection from negligent-hiring claims to companies that are unable to view a sealed criminal record.

The state Senate and House of Representatives both passed the measure with overwhelming majorities. Gov. Charlie Baker must now decide to sign or veto it.

Inclusion of the negligent-hiring provision grew out of discussions brokered by Associated Industries of Massachusetts (AIM) last summer between sponsors of the bill and employers who rely upon criminal background checks through the state Criminal Offender Records Information (CORI) system. The provision protects employers that conduct background checks and end up hiring individuals with criminal records that are sealed, expunged, or no longer available to employers.

Among its key elements, the reform bill:

• Accelerates the ability of offenders to seal records from 10 years to seven years for felonies and from five years to three years for misdemeanors;

• Raises the threshold that defines felony larceny from $250 to $1200, thus classifying more cases as misdemeanors that can be quickly sealed or expunged;

• Assures that cases dismissed before arraignment do not appear on criminal records;

• Assures that youthful-offender cases tried in juvenile court are treated as juvenile instead of adult CORI;

• Allows expungement of non-serious cases up to age 21 (both juveniles and young adults); and

• Prevents employers from inquiring about sealed or expunged cases.

Organizations that serve vulnerable populations, such as school systems or nursing homes, would continue to have broader access to criminal records.

Brad McDougall is vice president of Government Affairs for Associated Industries of Massachusetts.

Sections Women in Businesss

Teachable Moments

Nicole Griffin

Nicole Griffin says her company’s new name, ManeHire, is meant to evoke the lion-like qualities of strength, courage, and resilience.

A job seeker came to see Nicole Griffin recently after making a careless mistake — one he didn’t even recognize at the time.

The mistake was leaving a temporary position at a large, well-known firm two weeks before his contract was up because he didn’t like the environment and the job wasn’t quite what he thought it would be.

“I said, ‘you kind of ruined all the work you did there for several months by leaving before your assignment ended,’” said Griffin, president of the employment firm she launched in 2013 as Griffin Staffing Network. “That was a teachable moment. I said, ‘you have to make the most of your opportunities. Now you’ve closed your door for a reference. Plus, while you’re there, you’re supposed to network.’”

He quickly realized he’d burned a bridge he was two weeks away from crossing, and he regretted the decision. But he learned from it, and was planning on interviewing for a similar position the day after Griffin sat down with BusinessWest to talk about her company’s client-focused model, its growth over the past five years, and a recent rebranding with a new name, ManeHire.

“It’s nice to have a company in your name — it’s easy for people to recognize who you are when they walk through the door — but I want to let my employees who work internally shine,” she said. “I don’t want the whole focus of the company to be about me, so I’m taking me out of the name and highlighting all the talent we have.”

With physical offices in East Longmeadow, Springfield, and Windsor, Conn. — and a reach well beyond the region — Griffin wanted a new name that evoked lion imagery, for a reason. “I like the lion — it represents strength and courage and resilience, and those are some of the key components you need when you’re looking for employment.”

Griffin put all three attributes to work when building her career. While working at MassMutual as a financial underwriter — providing analysis, sales, and marketing for the company’s products — she became a certified interviewer and started a small nonprofit on the side, called the ABCs of Interviewing. There, she consulted with other nonprofits, companies, and individuals, helping them with interviewing skills.

While volunteering at a MassMutual Community Responsibility event at Western New England University, helping high-school students through a Junior Achievement employment-awareness program, she was struck by some teenagers’ total lack of understanding of how to act and even dress in a job-interview situation, and that soon became a passion for helping people position themselves for employment — a passion she exercised when she left MassMutual to open Griffin Staffing Network.

As the CEO of an agency for temporary, permanent, direct-hire, temp-to-hire, and executive-level positions — placing people in administrative, medical, financial, professional-services, hospitality, insurance, and information-technology jobs — she strives to understand the big picture in the regional employment landscape, while recognizing it’s made up of many small pieces.

“It’s still the same soft skills — showing up to work, the little stuff. Some people don’t realize the value in those things,” she said, again evoking the individual who walked away from his contract, and other, equally cavalier decisions people make.

“Some people don’t realize the weight that has — decisions made in the moment that have a lasting impact,” she said, such as taking time off with no warning on multiple occasions. “There’s a process. You don’t just call out an hour before you’re due to work. You have to be very mindful of the decisions you make.”

Through her work helping client employers find talent, she’s also helping job seekers not only access those jobs, but learn the skills necessary to keep them. In so doing, she knows she’s helping to change lives.

“We impact the family unit,” she said. “Of course, when you offer someone a position, it has an immediate impact on them, but it also impacts the whole family. It’s generational.”

Course Correction

An MP in the Army National Guard in her early 20s, Griffin originally thought her future was in correctional or police work, and she was offered a third-shift job at Hampden County Jail in Ludlow, where her father worked as a correctional officer.

But she wasn’t crazy about the work, as it turned out, or the hours. A friend at MassMutual offered to put in a good word for her there, but warned that’s all she could do — the rest was up to Griffin.

She admitted she wasn’t qualified, but made enough of an impression to get a job offer.

“I learned the value of having someone else speak for you, and how impactful that is,” she told BusinessWest. “And that’s what I want to do for other people. I want to help them find opportunities that may not be reachable by themselves.”

And that’s what she does — but securing an interview is a far cry from nailing down a good job. “You have to do the work. And if you do get a position, you have to maintain it.”

To help people do that, Griffin originally conducted free weekly workshops for applicants to hone their skills on the interview process, proper dress for an interview, business etiquette, and other soft skills. Today, instead of classes and workshops, that training is built into the application process for each job seeker who walks in the door.

“In the interview, we talk about your skill set, but also how we can mentor you. I tell my staff, ‘stop for a moment and really dig into why they left their last place of employment. What is the teachable moment in there for them?’”

Some applicants have walked out of those meetings in tears, shocked at what they didn’t know. “Some are just thankful — ‘no one’s ever told me that; no one’s ever corrected my résumé to tell me about the mistakes are making and why I’m going to all these places and not being selected.’”

Sometimes those tears are necessary, she went on. “I think honesty is key. You have to be honest with people and speak their language.”

Still, while the soft-skills gaps Griffin encounters aren’t surprising, they can be troublesome. Moreso are applicants she encounters who lack even the basics of financial literacy — who don’t know how a checking account works, or wonder why that account shows just a tiny balance after a direct deposit on payday, only to be told by the bank that the account had been $500 in the red. She recalled one woman who brought in her mother so these concepts could be explained to both of them.

“Financial literacy is passed down from generation to generation. It’s real for people. Things we take for granted, they honestly do not know,” she said. “We can make an impact by finding gainful employment for you, but if you’re not understanding how that money works…”

She trailed off, knowing there’s no good conclusion for that sentence — except to keep doing the work she’s doing, helping people gain the skills, knowledge, and wisdom they need to secure and keep good jobs.

“At the end of the day, we want you to be gainfully employed, whether through Griffin Staffing or another employer. We mean that, because it impacts the community.”

Better Days

That community is living through a historically solid economy right now, Griffin said, with Springfield the beneficiary of a string of good news, from MGM Springfield’s opening later this year to CRRC ramping up production of rail cars; from MassMutual and Big Y bringing new jobs to the City of Homes to a wave of entrepreneurial energy in the form of scores of successful startups — hers included.

“It’s a really exciting time for both employers and employees,” she said. “It’s one of those times when the opportunities are there; you have to seize the moment. I’m excited to say I’m from the city of Springfield.”

For those still in the job market, however, it can still be a challenge to find well-paying, satisfying work. A relationship-focused business model, one that digs deep to make the best matches, is appreciated by employer clients who have stuck with Griffin from when she first opened.

“We’re very client- and applicant-focused. Relationships are huge for me,” she said. “Someone may have the hard skills and soft skills, but do they fit into the culture of the company? We look at an applicant as a whole instead of just as a skill set.”

That’s a lesson she learned from MassMutual, when she was hired not necessarily for her raw skills — what they saw on her résumé — but what she brought to the table as a whole person. And it worked out; she was promoted four times.

In seeking to understand the whole person in today’s applicants, she’s come to recognize that young people value flexibility in a work situation as much as — or more than — the salary, which is useful for employers (at nonprofits, for instance) who can’t pay as much as they’d like. In short, today’s young job seekers will often sacrifice in the pay department to gain work-life balance. They also want a clear picture of where they’ll be in a few years, and how they will fit into a company culture, add value, and grow.

When the unemployment rate is low, she added, employers obviously find it more difficult to secure workers with the skill sets they need. “So what we’re doing is going after passive candidates — someone who’s currently employed but may be open to new opportunities.”

Over the years, Griffin has leveraged the skills of her staff to provide recruiting opportunities and career guidance to current and graduating students at area colleges and universities, was recognized with the Community Builder Award from the Urban League for helping meet employment needs in Springfield, and was named to the BusinessWest 40 Under Forty class of 2014 — and then won the magazine’s Continuing Excellence Award last year.

She also serves on the boards of YWCA of Western Massachusetts and the Regional Employment Board of Hampden County, and partners each year with the New England Farm Workers Council to hire a summer job applicant. “It’s very important that we give back to the community because we live here too, and our children are growing up here.”

That’s why she sees her work as making the community a better place to live, one job at a time. She’s especially gratified at the success stories that advance far beyond entry level, like a marketing intern who advanced to an executive role in an insurance company, and someone who went from working in a local warehouse to managing it.

“That’s so cool. That’s what empowers me, to see people grow in their positions. That’s so exciting,” Griffin said. “I love what I do. I don’t feel like I work. I get to get up and do what I love every single day. And I want people to wake up feeling the same way I do.”

Joseph Bednar can be reached at [email protected]