Comcast Names Sandy Weicher VP of Customer Care for Region
BERLIN, Conn. — Comcast Cable announced that Sandy Weicher has been appointed vice president of Customer Care for the company’s Western New England Region, which includes Western Mass., Connecticut, New York, Vermont, and Western New Hampshire.
“Sandy’s passion for both the employee and customer experience are undeniable,” said Mary McLaughlin, senior vice president of Comcast’s Western New England Region. “Her dedication and leadership will help us in continuing to create a culture focused on providing superb service.”
In this role, Weicher will be responsible for delivering a positive experience for Comcast customers across the region and will oversee day-to-day management of the company’s regional call centers located in Enfield, Conn., and South Burlington, Vt.
Weicher will work closely with her team to implement the company’s recently announced multi-year strategy to transform the customer experience and create a culture focused on exceeding customers’ expectations at all levels of the company. The plan centers on looking at every decision through a customer lens and making measureable changes and improvements across the company.
The core elements of the strategic plan include major investments in technology and training to give employees the tools they need to deliver excellent service, simplifying billing and creating better policies to provide greater consistency and transparency to customers, the renovation of stores, continued hiring of frontline employees to serve Comcast’s customers, and the development of new technologies that will enable customers to interact with the company how and when they want.
“I am very excited to work with this team, and I look forward to delivering an enhanced level of service to the customers in our Western New England Region,” said Weicher.
Weicher has more than 25 years of experience in the telecommunications industry and has worked at Comcast for over a decade. She comes to the Western New England Region after serving as vice president of care for the company’s Freedom Region, which includes Philadelphia and its surrounding suburbs, New Jersey, and Northern Delaware. Prior to that, she worked as area vice president for the Greater Chicago Region’s north area, where she was responsible for the network operations, repair, installation, and technical operations teams providing video, high-speed Internet, and voice services to the area’s customers.
A graduate of Chicago’s DePaul University with a bachelor’s degree in telecommunications, Weicher is a member of Women in Cable Telecommunications (WICT) and received the Greater Chicago Chapter’s Breaking the Mold Award and Mentoring Award. She is also a graduate of WICT’s Betsy Magness Leadership Institute and Comcast’s Field Executive Boot Camp. Additionally, she previously served as president of the Indiana Cable Television Assoc., held a board member position with the Chicago Urban League, and was a fellow in Leadership Philadelphia, a nonprofit community-service organization.