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By Mark Morris

Ryan McNutt

Ryan McNutt says the ‘hill’ off Palmer’s Mass Pike exit is a challenging site.

You might say Ryan McNutt is a man with a plan. The Palmer town manager keeps a copy of the town’s master plan on his desk for anyone who wants to know the projects and priorities for the community in the years ahead.

McNutt sees a real benefit in a formal plan because it reduces what can be an overwhelming world of choices.

“When you have a document that we’ve all agreed on, it allows us to work toward the different benchmarks that are laid out for us,” he said. “Having a plan just makes it easier to get things done.”

And there are a lot of initiatives that developers, the town, and the state are trying to get done in Palmer — everything from a hotel and water park on the site once proposed for a casino to a stop on the planned, and highly anticipated, east-west rail line; from new cannabis businesses and a brewery to some infrastructure projects, and much more.

Overall, it’s an intriguing tome for this town roughly halfway between Springfield and Worcester, one that could change the landscape in all kinds of ways.

One key benchmark involves developing the land near Exit 63 on the Massachusetts Turnpike, commonly known as the Palmer exit.

With several empty land parcels near the exit ramp, McNutt and others see this as a significant economic opportunity. He was prepared to have the town purchase one of the parcels, clean up the lot, and advertise it for development with the hope it would be a catalyst for others.

“When you have a document that we’ve all agreed on, it allows us to work toward the different benchmarks that are laid out for us. Having a plan just makes it easier to get things done.”

While planning that move, a developer bought the parcel from the current owner and signed on to build the Liberty Plaza, scheduled to open late next year. Committed retail stores include a Chipotle restaurant, Starbucks, Jersey Mike’s Subs, and two other retail spaces not yet finalized.

“This is a great success for the town because it turns an empty lot into the kind of plaza you would expect to see close to a turnpike exit,” McNutt said. “Best of all, we achieved the result we wanted without having to buy anything.”

But this project pales in comparison to another proposed project, one that involves development of an area known as the ‘hill.’ Located directly at the end of the turnpike exit, the parcel represents nearly 200 acres of land. It was this area that was the proposed site for a casino complex.

According to Quabog Hills Chamber of Commerce Executive Director Andrew Surprise, Kalahari Resorts is in discussion with the town about a potential 400- to 500-room hotel with an indoor water park. Kalahari Resorts currently has hotel complexes in Pennsylvania, Ohio, Wisconsin, and Texas. Themed around African adventure, the hotels emphasize family vacations by featuring large indoor water parks, and business gatherings by offering large conference centers.

Andrew Surprise

Andrew Surprise says the Quaboag Hills Chamber has rebounded following a loss of members and direction during the pandemic.

“If Kalahari eventually locates here, it would be a huge economic benefit to Palmer and the entire region,” Surprise said.

At the town level, McNutt said Palmer is working with the company to address bringing public utilities and access roads to the hill parcel.

“It’s a challenging site,” he noted. “While nothing is a sure thing, I’m glad to see this company feels optimistic enough to keep exploring the opportunity.”

Meanwhile, those in — or looking to enter — the cannabis industry are also finding opportunities in Palmer.

Indeed, while there are no cannabis retailers currently operating in town, that will soon change. Kali Cannabis has begun building a retail operation on Shearer Street, close to the turnpike exit. Cannabis retailer Silver Therapeutics has also broken ground on its facility, and two additional companies, Green Gold Group and Green Adventure, are planning retail operations in Palmer. The latter companies are still completing the permitting process with the Cannabis Control Commission.

In short order, the town could see four cannabis establishments open their doors.

“We will have to see what the market does to determine the right number of cannabis retailers,” McNutt said. “We’re going to let capitalism solve that one.”

As for the chamber, in the middle of the pandemic, it faced a shrinking membership base and a loss of direction. During that time, Surprise became the executive director, with a mandate to turn things around. After nearly three years, he is happy to report the chamber is back.

“We’ve added dozens of new members in the last two years, with more businesses signing on every day,” he said, adding that, in the past year, the chamber has brought $364,000 in economic-development money to its members.

 

Tracking Progress

Another engine of economic development involves a train stop in Palmer as part of the east-west rail project currently under consideration. In the budget that Gov. Maura Healey will present to the legislature for approval, she has identified funding for train stops in Pittsfield and Palmer.

“While the budget hasn’t yet passed, it’s a promising sign because it shows the Commonwealth believes in the rail project and supports Palmer,” McNutt said.

If approved, a rail stop in Palmer offers residents the possibility of direct access to Boston without driving. But Surprise looks at that potential from a different angle. “I’m more focused on bringing people from Boston and Eastern Mass. here, so they can visit the region, spend money in this area, and help our economy.”

It’s an economy that’s growing and becoming increasingly diverse, with many new additions, including cannabis-based businesses as well as the town’s first brewery, created by Rachel Rosenbloom and her husband, Michael Bedrosian, who saw opportunity in Palmer and are seizing it.

“We knew town officials were looking to revitalize downtown, and we thought it would be a good idea to add something to the community that would encourage people to go downtown,” Rosenbloom said.

While the couple have been home brewers for 10 years, Rosenbloom is a professional brewer, working at Fort Hill Brewery in Easthampton for the past five years. Palmer is known as the Town of Seven Railroads because the rail industry was an important part of the town’s early industrial development. That knowledge inspired the couple to name their business Seven Railroads Brewery.

“We didn’t want to go with an obvious name like Palmer Brewing Company,” Rosenbloom said. “We wanted to choose a name that really meant something to the community and to the area.”

Once they receive the proper construction permits for their Park Street location, the couple will start installing their brewing equipment. They have secured a license to brew and are still waiting for approval of their license to pour, which will determine how soon they can open the taproom and start serving the public.

“We’re going to concentrate on being a brewery, and while we won’t be serving food, we will invite local food trucks and let patrons know they can bring in food,” Rosenbloom said.

Palmer at a glance

Year Incorporated: 1775
Population: 12,448
Area: 32 square miles
County: Hampden
Tax Rate, residential and commercial: Palmer, $21.40; Three Rivers, $21.82; Bondsville, $22.54; Thorndike, $22.25
Median Household Income: $41,443
Median Family Income: $49,358
Type of government: Town Manager; Town Council
Largest Employers: Baystate Wing Hospital; Sanderson MacLeod Inc., Camp Ramah of New England; Big Y World Class Market
*Latest information available

She is hopeful the taproom can open this spring or early summer, and she’s not the only one looking forward to it.

“Everyone we talk to is super excited and can’t wait for us to open,” she said. “The response we’ve gotten from the community has been so positive, with several local businesses reaching out to help and to discuss working with us in the future.”

Last spring, Surprise resumed publishing the chamber’s recreation guide and business directory after not producing it during the pandemic years. Published in time to distribute at the Brimfield Antique and Flea Market (which brings more than 250,000 people to the region every year), the guide’s return proved a big success.

“We distributed half our print run at the flea market as well as to more than 60 locations in the region, with many asking for more copies,” Surprise said. “People really liked the pocket-guide format, and, of course, it’s available online, too.”

With the 2023 edition, Surprise is looking to create different trails for antique shops, breweries and wineries, boutique shops, and more. He hopes the increased activity will increase the tourism dollars spent in the region. “Right now, our efforts are all about planting seeds and seeing what grows.”

Meanwhile, Palmer continues to seek a new use for the 100-year-old Converse Middle School. McNutt said the town looked into the costs to modernize it for municipal use, but the price tag was too high. Now he’s looking to see if housing developers, specifically those building for residents age 55 and over, can propose an effective use for the site.

As part of its master plan, Palmer is also working on replacing two main bridges in town, on Church Street and Main Street. After minor repairs, the Main Street bridge has been deemed safe for now, while the Church Street bridge was closed. A truss bridge is in use until a new Church Street bridge gets built.

“It’s a complicated construction project, but we are still on schedule with our benchmarks,” McNutt said. “It is still a goal that I will drive my car across the new bridge this year.”

A boat ramp for Forest Lake is one project that is now complete. As a small, quiet spot, McNutt explained that the lake is a popular place for parents to teach children how to fish.

In the past, boat owners would launch from a sandy area along the lake and park their vehicles on the adjacent road. That would often lead to two safety issues of launching during muddy times and then parking vehicles on a fairly busy road. The Massachusetts Department of Fish and Game and Department of Conservation corrected those issues with a dedicated boat launch and an adjoining parking lot.

“From a safety, convenience, and aesthetic point of view, the boat launch was a great project all around that will benefit people for years to come,” McNutt said.

 

Bottom Line

In order to keep town projects on the path to completion, Palmer has a master-plan implementation committee consisting of citizens and town officials to make sure the actions that occur are aligned with the goals the town has identified.

“As we succeed and complete these projects, it serves as a catalyst and allows us to get even more done for the town,” McNutt said.

After all, it’s part of the plan.

Community Spotlight Special Coverage

Community Spotlight

Ryan McNutt

Ryan McNutt says a burgeoning cannabis sector is just one of many positive developments in Palmer.

If there’s one thing capitalism doesn’t like, Ryan McNutt says, it’s uncertainty. And COVID-19 has certainly injected plenty of that into the regional and national economic picture.

But unlike more densely populated areas like Boston, where the death toll — and accompanying anxiety — are higher, leading to a slower return to acitity, Palmer has seen only seven coronavirus-related deaths. Even now, only nine people are under some sort of quarantine order, following a long stretch of no cases at all.

How much Palmer’s low case count has affected business activity is hard to tell, said McNutt, who became town manager last year. But there’s reason for cautious optimism.

“I’m encouraged that our busiest department right now is our Building Department; in fact, I’m going to add another building inspector,” he told BusinessWest. “And some other Western Mass. communities are seeing that as well.”

Local projects run the gamut from a bar on Main Street being converted to a pizza restaurant to Adaptas Solutions adding a building to its complex in the Palmer Industrial Park.

“It’s a growing business — even in this pandemic, people are still adding jobs, adding capacity, adding new product lines,” said McNutt, noting that Sanderson MacLeod, which specializes in manufacturing twisted wire brushes, has grown recently by shifting to new product lines, some of them medical, during the pandemic. “Capitalism is creative destruction. People are going to enter new markets, or enter existing markets where others couldn’t fill those markets, and Palmer will benefit from that.”

The cannabis sector certainly shows no signs of slowdown, with four businesses — Altitude Organic and Heka Health on the retail side and and MINT Cultivation Facilities and the WingWell Group on the cultivation side — getting ready to open in the coming months.

“I’m encouraged that our busiest department right now is our Building Department; in fact, I’m going to add another building inspector.”

“This will be an amazing amount of unrestricted local revenue,” McNutt said, though he was quick to add that most neighboring states still haven’t legalized cannabis. “Once those states or the federal government legalize, there will be diminishing returns. We’re seeing hundreds of thousands of dollars coming in from other states.”

That said, he expects the industry to be a net positive for Palmer’s tax base for a long time to come, even if it’s hard to predict the exact impact. “There’s obviously a floor of cannabis users, but what is the ceiling?”

It’s a question he can apply to many types of economic development, including a long-talked-about rail line that could eventually be a game changer for this community of just over 13,000 residents.

Focused Approach

When McNutt, the former city manager of Claremont, N.H., took over in Palmer last July, economic development was a key focus from the start.

“Economic development is important, making sure we grow the tax base and make it sustainable for the people who live here but also create opportunities to attract new people coming in,” he said. “We can do that to some degree ourselves, and then there are macro things happening, like the east-west rail line. Some days I’m more confident that will come in, some other days I’m less confident. I try to stay on the optimistic side of it.”

Palmer at a Glance

Year Incorporated: 1775
Population: 13,050
Area: 32 square miles
County: Hampden
Tax Rate, residential and commercial: Palmer, $22.80; Three Rivers, $23.42; Bondsville, $23.89; Thorndike, $24.16
Median Household Income: $41,443
Median Family Income: $49,358
Type of government: Town Manager; Town Council
Largest Employers: Baystate Wing Hospital; Sanderson MacLeod Inc., Camp Ramah of New England; Big Y World Class Market
* Latest information available

That said, “if our folks at the federal level are really looking at this country, starting to talk more and more about having a national infrastructure package, then I think the east-west rail line is more promising, because it will take federal money; it will take being a component of a larger national infrastructure package to make it doable. But that east-west rail line would be so transformative for the Commonwealth of Massachusetts.”

In recent years, the Palmer Town Council established a citizens’ advisory committee and contracted with the UMass Center for Economic Development to study the merits of an east-west passenger rail stop in Palmer. The town’s position, roughly central to Springfield and Worcester, and also at the center of a market that extends north to UMass Amherst and the Five Colleges and south to the University of Connecticut, makes it a point of connection in many directions that would benefit from expanded rail service.

In addition, McNutt noted, Palmer has a workforce of close to 8,000 people, and 85% of them work outside of Palmer, mostly in Worcester but more than 100 in Pittsfield. A rail line would ease the commute for many, while individuals who want to work in the Boston area, where housing prices can be exorbitant, could instead choose to live in towns along the rail line, like Palmer.

“There are a lot of good opportunities that make Palmer an attractive community, as long as we market ourselves correctly,” he told BusinessWest. “We’re making sure we’re doing everything we can so when a national infrastructure package gets introduced, we will be shovel-ready.

Speaking of infrastructure, Palmer boasts nine bridges that span four rivers, all built around 80 years ago with a life expectancy of about 50 years, he said. The cost to repair them is about $3 million per bridge, on average, and with the entire municipal budget, including schools, around $40 million, “it’s not like we have the internal capacity to just fix those bridges.”

The town submitted a $7.5 million grant application to the federal BUILD program last year to repair a couple of those bridges, competing with $10 billion worth of applications — across all 50 states — for about $900 million in funding. Despite those odds, Palmer made it to the final round of consideration before being dropped, and McNutt said the region’s federal lawmakers encouraged him to reapply this year. He’s cautiously optimistic the news will be better this time around.

“I think both Democrats and Republicans agree we’ve let huge swaths of this country fall apart since the end of World War II. Bridges, ports, airports … we’ve got to get on top of this. Everyone understands the deficiency across the country is bipartisan. The amount of jobs that could will be created would keep people working for the 20 years fixing the stuff we’ve let go for 70 years. And borrowing money has never been cheaper.”

Bang for the Buck

McNutt said he’s always thinking in terms of economic development, and its importance in communities with tax-rate increases constrained by Proposition 2½.

“I’m conservative when it comes to taxpayer resources,” he said. “I grew up in Massachusetts, and I know the strain Proposition 2½ places upon communities and municipalities, considering the rising fixed expenditures and costs we face, especially on the school side. And at the same time, I really believe that taxpayers pay a lot of money. I’m very keen on making sure people get value for that taxpayer dollar, so we’re always looking for grants and efficiencies in doing business, to be able to control those costs.”

For that reason, he went on, it’s important for towns of Palmer’s size and demographics to attract an influx of younger residents, and expanded rail could help boost that effort.

“Everybody who’s aging and on a fixed income, they really have a limited runway in what the property taxes can get to,” he noted. “That’s something that’s always my first focus — what is the tax base, what is the tax rate, and what is the economic capacity to pay it? How quickly do we need to find new revenue to support municipal operations without having everything fall on the backs of the retiree who’s lived in Palmer their whole life, and not necessarily getting new revenue themselves?”

Fortunately, even during a pandemic, growth is possible — and, in many cases, happening — and the promise of east-west rail service only boosts McNutt’s sense of what’s possible. While his confidence on that front may waver, depending on the day, his belief in Palmer’s potential — and its ability to weather the current storm — certainly does not.

Joseph Bednar can be reached at [email protected]