SPRINGFIELD — Comcast Cable announced that Michael Parker has been named senior vice president of the company’s Western New England Region, which includes Western Mass. In this role, Parker is the top executive responsible for operations, performance, and customer experience for the region, which employs more than 1,700 people and encompasses 300 communities in Western Mass., Connecticut, Vermont, Western New Hampshire, and New York.
“I am confident that Michael’s strong leadership and dedication, combined with his passion for fostering a culture focused on delivering superb service, make him the natural choice to lead the Western New England Region,” said Kevin Casey, president of Comcast’s Northeast Division.
Parker has held a series of progressively larger management positions at Comcast over the past 14 years. He most recently served as vice president of Operations for Comcast’s Greater Chicago Region and also previously held leadership roles for the company in New York and Connecticut, Baltimore, and Detroit. Before joining Comcast, Parker worked for Tele-Communications Inc. and began his career serving as Illinois assistant attorney general.
Parker will work with his leadership team to implement the company’s multi-year strategy to transform the customer experience. The plan centers on looking at every decision through a customer lens and making measureable changes and improvements across the company.
“I look forward to ensuring that we not only deliver the most innovative and reliable products, but that we exceed our customers’ expectations,” he said.
Parker is active in many community and professional organizations, including the National Assoc. of Multi-Ethnicity in Communications (NAMIC), the Cable & Communications Assoc. for Marketing (CTAM), and the National Black MBA Assoc. He is a graduate of NAMIC’s Executive Leadership Development Program, CTAM’s Executive Management Program, the Society of Cable Telecommunications Engineers’ Tuck Executive Leadership Program, and Comcast’s Executive Leadership Forum. He has been named among the “Most Influential Minorities” in the cable industry by Cablefax: the Magazine for the past 10 years, and was also previously honored on the “Top 50 Under 50” list of Black MBA magazine.
Parker holds an MBA from the Kellogg Graduate School of Management at Northwestern University and earned degrees from the University of Miami School of Law and Lake Forest College. He is also a graduate of the Officer Candidates School in Quantico, Va., and attained the rank of first lieutenant during his service with the U.S. Marine Corps Reserve.