Something to Celebrate

Emma deVillier says the small details of an event add up to big impact.
Emma deVillier has been around the hospitality industry for a long time, starting at age 14 working at a country club, first busing tables, then as a beer-cart girl, then as a waitress.
“I was always learning the steps of hospitality, treating people how they should be treated. The service industry is a tough industry, but I always loved it,” she told BusinessWest.
“I grew up in a family with my mom setting up all of our birthday parties at home, and I always added my two cents: ‘no, we’re going to set up this way.’ I grew up going to my grandma’s house and seeing her set up the tables, and they looked like they were coming from Homes & Gardens magazine. So setting up was always super important to me.
“Then, as I evolved and started doing more banquets and weddings at the country club where I worked, I was always trying to add my two cents and my touches, and the members there started recognizing my talents,” she went on. “I never thought I was that good, but one day, a member asked me to plan her daughter’s baby shower.”
“My number-one goal is to make sure that my clients are creating memories and feeling that all their needs are being taken care of, and that, at the end of the day, every guest involved is going to enjoy their time and look back on it and say, ‘wow, that was amazing.’”
Not long after, she was opening her own business, called deVillier Designs.
“My company specializes in creating memorable experiences,” she said. “It doesn’t really matter how big or small the event — my number-one goal is to make sure that my clients are creating memories and feeling that all their needs are being taken care of, and that, at the end of the day, every guest involved is going to enjoy their time and look back on it and say, ‘wow, that was amazing.’”
In the six years since deVillier launched the company at age 19, she has grown it into a well-known name on Greater Springfield’s event-planning scene, not just for private clients planning weddings and showers, but some major companies as well.
For example, a few years ago, she planned the Howdy Awards at the MassMutual Center, an event presented by the Greater Springfield Convention & Visitors Bureau to recognize top performers in the hospitality sector.
“That was a huge opportunity for me because not only am I in the hospitality industry, but I was also recognizing all of the top people in the hospitality industry,” she said. “Since it was the 25th anniversary, they gave me a little bit of leniency with running with my own ideas. So we did a Great Gatsby theme, which was so much fun. It was a lot of work, but looking back, that was probably one of my favorite events, just because it was a whole different kind of event for me to plan.”
She also handles all events for MGM Springfield; has planned corporate events at Springfield Country Club, the MassMutual Center, and a host of other major area venues; and has a long-running relationship with Naples Realty Group.
“They plan a corporate event every single year, and it’s gotten bigger and bigger every year,” deVillier explained. “They call it their Naples Summit, and that recognizes not only their successes, but other Realtors in the area, and just brings everyone together. They’re one of my favorite companies to work with. That event is always so much fun to plan.”

Emma deVillier has handled events for many notable businesses, including this one for Naples Realty Group.
Whatever the event, she added, “the goal has always been to do things the right way the first time. That’s the mantra I live by, and I make sure my clients are always feeling that way.”
All in the Details
The first meeting with a client, either in person or over Zoom, typically hashes out big-picture details like budget, venue, and type of event.
“If they don’t have a theme or specific ideas in mind or don’t even know what goes into planning an event, I’ll walk them through all of those steps,” deVillier said. “People think an event is pretty simple to put together, but it’s not. Obviously, there are many, many factors that come into play, so I’ll help them through picking out all of those factors, and then I’ll create a custom vision board with them, just to pull everything together.
“Sometimes I feel like I’m almost too much for my clients because I love to be so involved with them,” she added, “but I want them to always feel that I’m going to hold their hand through the entire process, and they’re never going to be alone.”
That hand-holding especially applies when a client gets anxious about some detail — not an uncommon occurrence.
“A minor thing can come up, and it kind of triggers them a little bit, but it’s my job, at the end of the day, to be like, ‘listen, it’s going to be OK.’ Like the weather, for example. I’ve had several close calls with clients, and it’s like, ‘listen, you can’t control the weather, you can’t control the little things, you can only control the bigger picture.’ It’s my job, obviously, to help them get through that.”
That doesn’t mean she’s not human, of course. “Deep down, I’m thinking, ‘oh God, what are we going to do?’ But I can never show that because my client trusted me and hired me, so I need to be there to make sure that everything goes off without a hitch.”
“There’s no better feeling than taking a step back right before the event’s about to start, and you’re just like, ‘wow, we did this.’”
Sometimes a client will come in with a distinct vision, and other times deVillier will have more leeway in guiding the process.
“Some come to me, and they’re like, ‘listen, I want a baby shower. You figure out a theme and run with it.’ Those are really fun because I get to use my creative ideas,” she said. “But then I obviously love the clients that have a strong vision because we can collaborate and work together. That’s the best of both worlds. I love both parts of it, but at the end of the day, I’m always going to put my creative spin on it to make it better than they could have thought.”
A successful event is all in the details, she added.
“With an event, you have the theme, and that’s great, but you have to master and bring in every component of the event to make it make sense. For example, dessert tables are my favorite thing to set up at an event. And those are colored — they’re themed to the overall aesthetic. My cocktail napkins match the aesthetic. I think it’s the little details that make people say, ‘wow, I never would have thought to do that,’ but it makes everything make more sense.”
deVillier calls herself a perfectionist, which can be personally challenging when she has to let go and let her team take charge, especially as she expands her footprint to the Boston, Cape Cod, and Newport, R.I. areas.
“Some days, I have events where one’s in Boston and one’s in Springfield. And I can’t spread myself too thin, so I have to trust my team back home and be like, ‘listen, you have to handle this. I’m just a phone call away.’ That’s probably my biggest challenge, just because I have a hard time letting go.”
Positive Influences
deVillier isn’t surprised she wound up succeeding in a competitive event-planning industry, considering all her influences and how far back they go.
“I admire so many people in this industry. When I was a little girl, I would watch Martha Stewart, and I would watch all the wedding shows. I’ve always been super into it, and I’ve just admired people who do this work,” she said. “There are so many talented people that I look up to, and I’ve studied their work, and I’m like, ‘OK, how can I do better?’
“It is very challenging, but I think, in this area, I’ve made a name for myself, not just through my work, but also how I present myself. I think you have to be a good person. At the end of the day, your clients always must come first. So I think having those core values not only makes my company stronger, but also gives my clients trust in me, which I think is super important in owning a company.”
She also appreciates how every day is different, and that she gets to meet many different vendors and clients.
“Overall, it’s a very happy industry to be in. We’re celebrating life’s most precious moments, whether it be a wedding or a company success or a new baby on the way. It’s just a very happy company, which makes my life a lot better.
“I’m very lucky to have flourished into where I am now, but there’s always room for growth,” deVillier said, adding that there’s also room for gratitude. “There’s no better feeling than taking a step back right before the event’s about to start, and you’re just like, ‘wow, we did this.’”