Service Operations Manager, Colonial Life: Age 39

Kerry Parsons
Kerry Parsons knows she’s not dealing with people in their best moments. But she said it’s gratifying to help them through those times.
“People only call on their worst day, or a really bad day, and when somebody is hurt or going through a stressful time, they don’t want to talk insurance,” she explained. “So I like being able to help people navigate that and give them some positive news on a day that’s probably not so positive for them.”
In her role at Colonial Life’s Western Mass. office, Parsons assists with billing and claims and coordinates meetings between benefits counselors and employees. She started there with a summer job in 2005 and never left. “I just worked in the office, got my license, and I’m still here.”
She’s still active in the community as well. For example, she’s been volunteering for the Miracle League of Western Massachusetts, which offers youth with disabilities the chance to play baseball, since 2015. She led a golf tournament that raised funds to build an accessible playground in Holyoke where everyone, including children with mobility devices and physical challenges, can access all equipment with their peers.a
In addition, Parsons spearheaded a $60,000 fundraising campaign for the Holyoke Public Library, leading a committee that raised the funds with golf tournaments over three years.
She’s also a committee member with Magic for Maddie, a nonprofit formed in memory of her best friend’s niece, who died in 2022 at age 8 from a rare form of pediatric brain cancer that very few survive.
“Seeing Maddie and her family go through that, we wanted to give back to the families that are in the fight,” Parsons said. “We donate to families that are going through that. And it shouldn’t be less than a 1% survival rate. They need more research. So we’re giving them funds for research as well.”
The list goes on, from volunteering in her younger daughters’ schools (her eldest is in the U.S. Navy) to supporting local libraries, food pantries, arts and culture organizations, and, as noted, accessible recreation. In fact, she and her mother, Maureen Ross O’Connell, were honored by the Holyoke Rotary Club in 2024 with the Paul Harris Fellow Award for their service.
“I grew up watching my mom give back,” Parsons said. “I saw what people can do and what the community needs, and it really got to me. I wanted to be involved.”
—Joseph Bednar











































