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Opinion

By Penni Conner

Eversource commends the Department of Public Utilities for listening to customer concerns about affordability and taking the difficult action on Feb. 28 to order a reduction in the proposed 2025-27 Energy Efficiency and Decarbonization Plan. This is the most immediate step the state can take to provide long-term rate relief to customers and ensure that the pace of the energy transition in Massachusetts is affordable and attainable.

To be clear, we are steadfastly committed to the Mass Save programs, which are essential to meeting the Commonwealth’s decarbonization goals and provide significant benefits to customers and the state as a whole, but this winter’s higher-than-normal natural-gas bills make a revision to this plan imperative at this time.

This is how the collaborative process is intended to work — a wide variety of diverse stakeholders come together to develop a plan aimed at achieving Massachusetts’ ambitious clean-energy targets, and that plan then receives a thorough regulatory review to ensure all aspects of the program respond to customer needs and strike a balance between meeting statewide climate goals, establishing program affordability, providing robust access for customers, and enhancing reliability.

We appreciate the invaluable collaboration of the wide variety of diverse stakeholders on the Energy Efficiency Advisory Council who unanimously supported the proposed plan, as well as the Massachusetts Department of Energy Resources, the Attorney General’s Office, and countless other community, business, and labor stakeholders who provided their input through this process — and we look forward to our continued work together to deliver the nation-leading energy-efficiency programs that reflect our broad support of efforts to reduce greenhouse-gas emissions, improve air quality, and advance electrification while also driving down energy usage for customers.

At the same time, this winter’s bills have posed serious challenges and concerns for our customers that reinforce the critical need to maintain affordability and reliability as top priorities in our collective pursuit of the Commonwealth’s energy transition. We will be closely reviewing this order with those priorities top of mind as we work collaboratively to develop a revised plan that best serves all customers and communities.

Massachusetts has been number one in the nation for energy efficiency under previous plans that had lower budgets for these programs, and we’re confident that we can keep the Commonwealth at the national forefront of energy efficiency and decarbonization with a revised plan.

Moving forward, we’re as committed as ever to the collaboration and hard work that will be required to provide impactful, long-term rate relief to customers while also advancing a clean-energy future that addresses climate change. Energy efficiency is just one of many important pieces on that broader path to decarbonization, and collective buy-in is essential for the various solutions that will be needed to achieve our shared goals, including addressing the region’s energy-supply challenges.

Along with a 10% reduction to the total bill through the local distribution adjustment charge that Eversource proposed late last month, customers began seeing lower rates effective March 1. Total estimated bill impacts through the off-peak months for customers as a result of these adjustments are not yet available and will be provided in upcoming regulatory filings. 

Eversource encourages customers to take advantage of the many options available to help them manage their energy bills with financial assistance, flexible payment plans, and energy-efficiency programs.

 

Penni Conner is executive vice president of Customer Experience and Energy Strategy for Eversource.

Daily News

BOSTON — The Healey-Driscoll administration has launched the $75 million Massachusetts TechHubs Program, a new initiative to strengthen regional innovation ecosystems across the state through strategic investments that foster technology development, advance high-growth industries, and drive equitable economic growth.

Created by the Mass Leads Act, the nearly $4 billion economic-development bill signed by Gov. Maura Healey in November 2024 and administered by the Innovation Institute at the Massachusetts Technology Collaborative (MassTech), the TechHubs program aims to address regional disparities in economic opportunity and ensure all regions of the state can participate in and benefit from Massachusetts’ innovation economy.

“Massachusetts has long been a global leader in innovation, but we must ensure that opportunities for success extend to every corner of the state,” Healey said. “The Massachusetts TechHubs Program represents a strategic investment in our future, supporting regions across Massachusetts as they build dynamic innovation centers that can compete on a global scale while creating opportunities for all our residents.”

Through the program, regions can apply to become a ‘TechHub,’ a designation that will provide them with increased visibility and credibility that will in turn help them attract talent and investment, as well as offer these regions access to grant programs that support strategy development, stakeholder engagement, and innovation infrastructure.

TechHub designation will also allow regions to elevate their profile as a leader in innovation-driven economic growth, while membership in the TechHub network will provide them with access to collaboration, resource sharing, and the exchange of best practices with others in the program, helping each region strengthen its ecosystem and advance Massachusetts’s reputation as a global innovation leader.

“The Massachusetts TechHubs Program represents a strategic investment in Massachusetts’ innovation economy,” Massachusetts Economic Development Secretary Yvonne Hao said. “Through this program, we’re making targeted investments in physical infrastructure, R&D capabilities, and scaling companies that will strengthen our competitive advantage in emerging technologies and high-growth industries.”

MassTech CEO Carolyn Kirk added that the program “builds on Massachusetts’s strong foundation of public-private collaboration. By creating a network of designated TechHubs across the state, we’re strengthening connections between regional innovation ecosystems and providing the resources they need to compete in the global innovation economy.”

The TechHubs program offers three tracks tailored to meet the needs of regions at different stages of ecosystem development:

• Designation Only: This track provides an official TechHub designation for regions that already demonstrate or have the potential to develop significant innovation capacity. The TechHubs designation offers these regions increased visibility, credibility, and recognition, which will help them attract partners, investment, and talent.

• Strategy Development Grants: In addition to the TechHubs designation, this track supports regions in developing or refining their strategic plans for innovation-driven economic growth. Regions in this track are eligible for grants of up to $100,000 for activities such as stakeholder engagement, ecosystem assessment, and the development of strategic plans.

• Transformation Grants: In addition to the TechHubs designation, this track supports regions ready to execute transformative, large-scale projects aimed at enhancing their innovation ecosystem. Regions in this track are eligible for grants of up to $5 million for initiatives that enhance innovation infrastructure; support local, high-growth businesses and scaling companies; catalyze technology commercialization; and foster workforce development.

The program is open to nonprofit organizations in Massachusetts, including economic development agencies, local governments, colleges and universities, incubators, accelerators, and other community-based organizations. Lead applicants must build diverse partnerships that bring together various innovation and economic-development stakeholders. The TechHubs program aims to support priority sectors such as advanced manufacturing, aerospace and defense, artificial intelligence, bioindustrial manufacturing, cybersecurity, digital health, fintech, marine technology, photonics, quantum, and robotics.

Applications for the Designation Only and Strategy Development Grant tracks are due by Friday, March 28. Organizations applying for the Transformation Grant track must submit a concept paper by Friday, March 28 and a final application by Monday, May 19. Interested organizations can learn more and apply by clicking here.

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HOLYOKE — Holyoke Community College (HCC) will celebrate Women’s History Month on Wednesday, March 12 with a panel discussion titled “Women Who Lead,” featuring three HCC staff members, including two alumni.

“Women Who Lead: A Panel of Empowerment and Inspiration” will run from 11 a.m. to 12:15 p.m. in the Campus Center cafeteria. Panelists include Anne Morales Medina (’13), associate director of Recruitment and Enrollment; Amy Woody (’09), coordinator of the Marieb Adult Learner Success Center; and Chaitali Brahmbhatt, academic counselor for TRIO Support Services. The panelists will share stories of leadership, empowerment, and challenges they’ve overcome.

The event is free and open to the public, and light refreshments will be provided. To learn more about Women’s History Month events at HCC, visit hcc.edu/whm.

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SOUTH HADLEY — Stephen Duval, a private wealth advisor with Ameriprise Financial Services, LLC, has qualified for the company’s Circle of Success annual recognition program and will be honored for this achievement in 2025.

To earn this achievement, Duval established himself as one of the company’s top advisors. Only a select number of high-performing advisors earn this distinction.

Duval has more than 30 years of experience with Ameriprise Financial. As a private wealth advisor, he provides financial advice that is anchored in a solid understanding of client needs and expectations and provided in one-on-one relationships with his clients.

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NORTHAMPTON — The 16th annual Tom Cosenzi Driving for the Cure Charity Golf Tournament, held on Sept. 26, 2024 at Twin Hills Country Club, exceeded all expectations by raising $176,500, the largest amount ever raised in the tournament’s 16-year history. This brings the total raised over the years to more than $1.8 million, all in support of the Dana-Farber Cancer Institute’s neuro-oncology research.

“We are beyond grateful for the incredible support we received this year. It’s thanks to our sponsors, volunteers, and the generous participants that we’ve reached this significant milestone,” said Carla Cosenzi, president and co-owner of TommyCar Auto Group.

The tournament featured a day of golf alongside various activities, including a raffle, silent and live auctions, hole-in-one contests, on-course pop-up events, cigar bar, whiskey tasting, champagne tower, and live entertainment by Noah Lis. The atmosphere was filled with enthusiasm and camaraderie as golfers and supporters came together to raise critical funds for cancer research.

The Tom Cosenzi Driving for the Cure Charity Golf Tournament was founded in memory of Tom Cosenzi, the founder of TommyCar Auto Group. The annual event has become a major force in supporting Dana-Farber’s life-saving work, especially in the fight against cancer.

The 17th annual Tom Cosenzi Driving for the Cure Charity Golf Tournament will take place on Monday, Sept. 8 at Twin Hills Country Club. For more information about the event, sponsorship opportunities, or to make a donation, visit www.tomcosenzidrivingforthecure.com.

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EAST LONGMEADOW — The ERC5 announced that Feast in the East 2025 will take place on Tuesday, April 29 from 5 to 8 p.m. at the Starting Gate at Great Horse, 128 Wilbraham Road, Hampden.

This event will bring together more than 40 local vendors, including restaurateurs, confectioners, breweries, and wineries, creating an atmosphere for networking and community engagement. Attendees can indulge in diverse culinary experiences while enjoying the view overlooking the Pioneer Valley.

PeoplesBank is the premier sponsor for this event, and Square One is the spotlighted nonprofit organization for this year’s Feast in the East.

In an effort to be more impactful and mindful, event organizers have also welcomed back Rachel’s Table, which will ensure that food not served during the event will be collected and distributed to local organizations and shelters.

“We are excited to bring the community together for this fabulous evening,” said Grace Barone, executive director at the ERC5. “The Feast in the East not only highlights the amazing culinary talents in our area but also strengthens our community as we work together to uplift and support one another.”

With more than 300 guests expected, the event is an opportunity to connect with fellow food enthusiasts and network with industry professionals. For more information, to purchase tickets, or to learn about sponsorship opportunities, visit www.erc5.com.

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WESTFIELD — James Hagan, president and CEO of Westfield Bank, announce the promotion of Heather Zielenski to vice president, branch manager, and the promotion of Nicole Kirk to assistant vice president, Deposit Operations manager.

Zielenski will continue to be responsible for overseeing customer service, retail and business product sales, business development, and community outreach. Other responsibilities include managing general operations and employee development within the branch. She joined Westfield Bank 26 years ago and is experienced with many different roles, including being a branch manager at the Feeding Hills location in prior years.

Zielenski is a graduate of American International College with a bachelor’s degree in business administration. Active in her community, she serves as a member of the Young Professional Society of Greater Springfield, the West of the River Chamber of Commerce education committee, and the West of the River Chamber foundation. She also volunteers with Action Centered Tutor Services (ACTS) in Springfield.

Kirk will continue to be responsible for managing her department and external vendors to ensure compliance and quality control. She joined Westfield Bank in 2010 as a part-time teller in the Park Street branch, working her way up to head teller and later to Better Banking specialist. In 2021, she transitioned into the main office Operations department as the Deposit Operations manager.

Kirk obtained an accredited ACH professional certification from Nacha, recognizing her advanced knowledge of all ACH systems and processes.

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BOSTON — Berkshire Bank unveiled a new service to help clients reroute their direct deposits to their bank accounts through the bank’s online and mobile banking platform.

Berkshire introduced the new service in collaboration with its digital banking provider, Narmi, and the New York-based firm Pinwheel. The service helps simplify what can be an inefficient and time-consuming process. With the introduction of Pinwheel, clients can switch their direct deposit in a few simple clicks within Berkshire Bank’s online or mobile banking platform, making it easier and quicker for clients to update their direct-deposit settings and fund their accounts.

Clients accessing the bank’s online and mobile platform can search for their payroll provider through an integration with Pinwheel, which uses permission-based technology to validate a client’s identity between multiple databases. After completing a multi-factor authentication, clients can choose one or more accounts to receive their direct deposit.

The new service covers most major U.S. payroll scenarios, including the Social Security Administration, and makes it possible for millions of workers to move their direct deposit within seconds, regardless of how they receive their income.

“We’re making it easier for clients to select and fund any Berkshire Bank account with the introduction of Pinwheel,” said Sumant Pustake, executive vice president, chief strategy and marketing officer at Berkshire Bank. “This service will help bolster our account opening process, boost account activations, and accelerate deposit conversions, all while deepening relationships and enhancing client satisfaction.”

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LUDLOW — Pioneer Valley Financial Group (PV Financial) announced a partnership with Baystate Health in recognition of the care provided by the Davis Neonatal Intensive Care Unit staff. PV Financial was inspired to collaborate with the Baystate Health Foundation after Andrea Lebeau, a member of the PV Financial team, experienced an emergency early delivery of her daughter, Blake, who required a 102-day stay in Baystate Health’s NICU.

Since her arrival in late November, Blake has received round-the-clock care. Lebeau and her husband, Shawn, are deeply grateful not only for the support extended to their family, but also for the care given to countless others relying on the Davis NICU. Inspired by this experience, PV Financial felt compelled to give back in a way that would directly benefit the Davis NICU and its families.

Through ongoing discussions with the Baystate Health Foundation, PV Financial has made a $5,000 donation to support the Davis Neonatal Intensive Care Unit. PV Financial staff also volunteered at the Baystate Health Foundation’s annual radiothon, held in partnership with WMAS 94.7. PV volunteers manned the phones during the radiothon, helping to collect donations that will directly support the work being done at Baystate Children’s Hospital. During the event, Lebeau shared her personal journey in a moving interview with the Kellogg Krew, giving the community a glimpse into the life-changing care families receive daily in the NICU.

Looking ahead, PV Financial will continue its support of Baystate Health through participation in the Baystate Children’s Hospital’s 33rd annual golf tournament this June. As part of their contribution, PV Financial will donate a pair of Red Sox-Yankees tickets for the live auction during the event. All funds raised from the tournament will go toward advancing pediatric health research, purchasing child-sized equipment, and enhancing the experiences of children receiving care at Baystate Children’s Hospital.

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AMHERST — The Amherst Area Chamber of Commerce announced the upcoming Small Business Resource Fair on Tuesday, March 11 from 11 a.m. to 2 p.m. at the Inn on Boltwood, 30 Boltwood Ave., Amherst, hosted in partnership with state Rep. Mindy Domb and the Massachusetts Office of Business Development.

The resource fair is free and open to all to attend. It is sponsored by Greenfield Savings Bank, Encharter Insurance, and Magnetworks, whose support makes this event possible.

“The Small Business Resource Fair is an exciting new signature event for the chamber,” said Jacob Robinson, the chamber’s executive director. “It is designed to provide local entrepreneurs and small-business owners with invaluable resources, connections, and opportunities for growth.”

Attendees will be able to connect with more than 15 organizations dedicated to supporting businesses at all stages, including the Massachusetts Office of Business Development (MOBD), MassDevelopment, Valley CDC, the Massachusetts Clean Energy Center, Common Capital, the Massachusetts Small Business Development Center, Living Local 413, FORGE, MassHire Franklin Hampshire Career Center, MassHire Rapid Response, SCORE, the Supplier Diversity Office, EforAll, the Massachusetts Health Connector for Business, the UMass Office of Career Development, MassTech Collaborative, and the Veterans Business Outreach Center.

“I am proud to partner with the Chamber and MOBD to host this great event to support the small businesses in our region and bring state resources to their attention,” Domb said.

Attendees will have the opportunity to engage with state resources and local organizations that are dedicated to supporting small businesses with finances, technical assistance, mentorship, and more. Startups, growing companies, and established small businesses looking for new opportunities will be able to benefit from this event and take their business to the next level.

All are welcome to attend this free event; however, RSVPs are required. Click here to register.

Daily News

Andrew Beaudry

SOUTH HADLEY — In 2024, Andrew Beaudry, CFP and the team at Private Financial Design (PFD) celebrated 35 years of delivering financial-planning services. Since its founding in 1989, PFD has remained dedicated to helping clients achieve their financial goals through personalized strategies, expert guidance, and an unwavering commitment to success.

Ryan Cummings

“Under Beaudry’s leadership, PFD has grown into a trusted partner for individuals, families, and business owners navigating the complexities of financial planning,” the company noted. “This milestone reflects decades of building lasting client relationships, adapting to an evolving industry, and delivering consistent results.

Beaudry said PFD’s success is built on the strength of its team, which continues to evolve and grow.

Shannon Asselin

Ryan Cummings, CFP joined PFD in April 2023, bringing more than 12 years of experience in the financial-services industry. His expertise and passion for financial planning help clients navigate their financial journeys with confidence. He is dedicated to understanding each client’s unique aspirations and tailoring strategies that align with their long-term goals.

Marissa Coyle

Shannon Asselin has been a vital part of PFD since joining in 2014. In 2024, as she marks her 10th year with the firm, she has been promoted to Operations director. Her dedication to exceptional customer service enhances both the client experience and the internal operations of the firm. As part of her continued professional growth, she is pursuing her SIE license, further expanding her expertise in the financial-services industry.

Marissa Coyle has been an integral member of PFD since 2017. In 2024, she was promoted to director of Client Operations, a role she navigates with professionalism, expertise, and a warm, client-centered approach. Her dedication ensures a seamless experience for PFD’s clients. Alongside Asselin, Coyle is also working toward her SIE license, with aspirations to transition into a paraplanner role.

“As PFD celebrates 35 years,” the company noted, “the firm remains focused on the future, continuing to provide expert financial guidance, adapting to the evolving needs of clients, and building on its foundation of trust and excellence.”

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Bryan Murphy

LENOX — Bryan Murphy, an attorney in estate, trust, and tax planning and administration, has joined Berkshire Law Group of Lenox as a senior associate attorney.

Prior to returning to the Berkshires, Murphy worked for nearly a decade as an attorney for two Greater Boston law firms — most recently, DesRosiers & Tierney, LLC in Beverly, and, previous to that, Cushing and Dolan, P.C. in Waltham — specializing in elder law as well as estate, trust, and tax planning and administration.

Murphy earned his juris doctorate as well as his master of law degree in taxation from Suffolk University Law School in Boston. He also has a bachelor’s degree in history from Western New England University, where he graduated magna cum laude.

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AGAWAM — Allied Flooring, Paint & Design and Budget Cabinets donated $1,213.98, along with three boxes of life essentials, to Jenna’s Blessing Bags, a nonprofit dedicated to providing backpacks filled with necessities for those in need. The donation was the result of a successful holiday collection drive, where the community came together to support this important cause.

Throughout the holiday season, Allied Flooring, Paint & Design and Budget Cabinets invited customers and community members to contribute items for Jenna’s Blessing Bags. As an added incentive, anyone who donated 10 or more items from the provided list received 5% off their subtotal, and Allied Flooring matched that 5% with a monetary donation. The funds and donated supplies will go toward helping individuals experiencing homelessness in Massachusetts and Connecticut.

“We are incredibly grateful to our community for their generosity and support,” said Becky Tedeschi, president of Allied Flooring, Paint & Design. “Jenna’s Blessing Bags is doing amazing work in honor of Jenna Burleigh, and we’re honored to be part of their mission.”

Kevin Montemagni, board member of Jenna’s Blessing Bags, worked alongside Allied Flooring to make this donation possible. The backpacks are distributed to multiple organizations, ensuring they reach those who need them most.

For more information on Jenna’s Blessing Bags and how to get involved, visit www.jennasblessingbags.org.

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SPRINGFIELD — Tickets are on sale for the 17th annual Difference Makers awards gala, hosted by BusinessWest. The event will take place on Wednesday, April 9 at 5:30 p.m. at the Log Cabin in Holyoke. Tickets cost $95 per person, and tables of 10 are available. Click here to purchase tickets.

The class of 2025, profiled in the Feb. 17 of BusinessWest and at businesswest.com, includes Jennie Adamczyk, executive director of Providence Ministries; Sheryl Blancato, CEO of Second Chance Animal Services; Andrea Bordenca, CEO of DESCO Service; Mychal Connolly, CEO of Stand Out Truck; John Delaney, director of Ride to Remember; John Doleva, president and CEO of the Naismith Memorial Basketball Hall of Fame; the Michael J. Dias Foundation; and Dan Moriarty, president and CEO of Monson Savings Bank.

The 17th annual Difference Makers program is sponsored by Burkhart Pizzanelli, the Royal Law Firm, TommyCar Auto Group, and Westfield Bank.

The Difference Makers program was launched in 2009 to recognize and celebrate the work of individuals, groups, businesses, and institutions that are positively impacting the Pioneer Valley. As our winners have shown, there are many ways to make a difference within our community: through work on initiatives to improve quality of life; through success in business, public service, or education; through contributions that inspire others to get involved; through imaginative efforts to help solve one or more societal issues; or through a combination of the above.

For more information, call Natasha Mercado-Santana, Marketing and Events manager, at (413) 781-8600, ext. 100, or email [email protected].

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SPRINGFIELD — Tech Foundry, the regional leader in IT workforce development and training, announced the hiring of three new staff members as well as promotions of existing staff to support the organization’s growing operations.

Marie-Ange Delimon, Tech Foundry’s Community Impact manager, was recently promoted to Community Impact director. She graduated from Tech Foundry’s IT support training program in June 2021 and was quickly hired as the organization’s Workforce Development manager. In her three and a half years at Tech Foundry, she has substantially grown the organization’s employer and community partner network, streamlined the recruitment process of its IT support training, and upgraded internship and job-placement procedures.

Lian Duan joined the Tech Foundry leadership team as the new director of Strategic Initiatives, where she will oversee the exploration, development, launch, management, and evaluation of new projects as well as spearheading review and continuous improvement of current initiatives. She has more than a decade of experience in STEM education and several years in management at an international education company. She holds a master of education degree in math, science, and learning technology from UMass Amherst and is currently pursuing a doctorate in the same program.

Juan Torres was promoted to technical manager for the new Tech Hub in Springfield, where he will oversee daily operations. He was an essential member of the first Tech Hub team in Holyoke, where he helped support the launch of digital-literacy training, technical-support services, community workshops, and device distribution. He is also a graduate of the Tech Foundry IT Support training program, completing the program in the fall of 2023.

Iman Zafar joined the Tech Foundry team as the organization’s new office manager. She graduated from George Washington University with a bachelor’s degree in political science and women, gender, and sexuality studies. She has worked as a research assistant in the Political Science department at GW, collecting data on government elections for gerrymandering research. She previously interned for the United Nations Assoc. of Greater Boston, helping facilitate its Model UN program and conferences.

Floyd Zamarripa, a recent Tech Foundry graduate, was hired as the organization’s new Career Services coordinator. In this role, he will oversee all aspects of employer engagement and job and internship placement. He is an experienced IT professional, writer, movie-theater operator, and marketing director who recently moved to Western Mass. from Springfield, Mo. with his family.

“Tech Foundry’s greatest asset is our team of dedicated professionals,” said Tricia Canavan, CEO of Tech Foundry. “Their passion and commitment to our mission are helping to better the lives of the people we serve, the communities we support, and the businesses with whom we partner.”

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WEST SPRINGFIELD — Anyone interested in showcasing their group or organization in the Big Parade at the Big E is invited to fill out an application through thebige.com, now through June 27. The Big Parade winds around the fairgrounds daily at 6 p.m. during the fairtaking place Sept. 12-28.

The Big Parade features nine Mardi Gras floats, charming trolleys, a Clydesdale-drawn carriage, classic cars, a larger-than-life giant puppet, and more.

Parade participation is open to the following categories: color guards, marching bands, cheer teams, drill teams, custom/collector cars, specialty floats, costumed characters, trolleys, and performance groups.

While the Big E strives to accommodate applicants on their preferred dates, not all requests can be fulfilled. Organizers do their best to align participants with the appropriate special days and state days; however, due to parade length limitations, each category has a set number of slots per day. Applying early does not guarantee a specific date, as selections are made to ensure a well-balanced program across all 17 days.

Tickets to participate in the Mardi Gras Reveler Experience, a highly anticipated tradition that allows fairgoers to board an authentic float constructed by New Orleans’s own Kern Companies, party, and toss beads to the cheering crowd, will go on sale to the public on Friday, Aug. 1.

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Jessica Andrews

NORTH ADAMS — MountainOne announced that Jessica Andrews, assistant vice president, Deposit Compliance officer, and Fraud Administration officer, has earned the Certified Anti-Money Laundering (AML) and Fraud Professional (CAFP) certification from the American Bankers Assoc. (ABA).

This achievement highlights Andrews’ commitment to professional development. She successfully completed the required continuing education and passed a challenging qualifying exam.

The ABA’s CAFP certification is a respected benchmark of excellence, recognizing individuals who have demonstrated advanced proficiency in combating money laundering and fraud. It ensures that certified professionals are equipped to meet the industry’s highest standards for preventing financial crimes.

“Jessica’s certification reflects her dedication to excellence and MountainOne’s proactive approach to safeguarding our customers,” said Stephanie Scott, vice president, Risk Management and BSA Compliance officer. “Her expertise strengthens our fraud-prevention efforts and ensures we remain ahead of evolving financial threats.”

The American Bankers Assoc. is the largest trade association for the U.S. banking industry, representing banks of all sizes and charters. In addition to offering a wide range of training and certification programs, the ABA provides educational resources to help banking professionals stay current with industry standards and regulations, playing a critical role in supporting the overall health and integrity of the financial sector.

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HOLYOKE — Polish National Credit Union (PNCU) is partnering with Alianza, a nonprofit dedicated to supporting survivors of domestic violence, to host a collection drive aimed at providing essential items for individuals and families in need. The initiative will run through the end of April, with a collection drop-off available through April 30 at PNCU Insurance Services, 270 Westfield Road, Holyoke.

The drive aims to provide essential items such as toiletries, personal-care products, and household necessities to individuals and families transitioning to safety.

“We are honored to support Alianza in their mission to help survivors of domestic violence,” said Jim Kelly, president and CEO of Polish National Credit Union. “By collecting these essential items, we hope to provide comfort and support to those rebuilding their lives.”

Community members can donate new, unused items from the wish list at www.alianzadv.org, which includes toiletries, baby-care items, household essentials, and gift cards. Anyone with inquiries about the collection drive should email [email protected].

“Every donation, big or small, makes an impact,” said Mike Sugrue, PNCU’s executive vice president. “We encourage our members and the community to participate and help provide much-needed resources for Alianza and the individuals they serve.”

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SPRINGFIELD — Tickets are on sale for the 17th annual Difference Makers awards gala, hosted by BusinessWest. The event will take place on Wednesday, April 9 at 5:30 p.m. at the Log Cabin in Holyoke. Tickets cost $95 per person, and tables of 10 are available. Click here to purchase tickets.

The class of 2025, profiled in the Feb. 17 of BusinessWest and at businesswest.com, includes Jennie Adamczyk, executive director of Providence Ministries; Sheryl Blancato, CEO of Second Chance Animal Services; Andrea Bordenca, CEO of DESCO Service; Mychal Connolly, CEO of Stand Out Truck; John Delaney, director of Ride to Remember; John Doleva, president and CEO of the Naismith Memorial Basketball Hall of Fame; the Michael J. Dias Foundation; and Dan Moriarty, president and CEO of Monson Savings Bank.

The 17th annual Difference Makers program is sponsored by Burkhart Pizzanelli, the Royal Law Firm, TommyCar Auto Group, and Westfield Bank.

The Difference Makers program was launched in 2009 to recognize and celebrate the work of individuals, groups, businesses, and institutions that are positively impacting the Pioneer Valley. As our winners have shown, there are many ways to make a difference within our community: through work on initiatives to improve quality of life; through success in business, public service, or education; through contributions that inspire others to get involved; through imaginative efforts to help solve one or more societal issues; or through a combination of the above.

For more information, call Natasha Mercado-Santana, Marketing and Events manager, at (413) 781-8600, ext. 100, or email [email protected].

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Nathan Boucher

WESTFIELD — James Hagan, president and CEO of Westfield Bank, announced the promotion of Nathan Boucher to commercial loan officer. He is responsible for processing and closing approved loans, while also working with the middle-market lending team on business development in the Western Mass. and Northern Conn. territories.

Boucher joined Westfield Bank in 2021 as an intern in the main office and joined full-time as a data management specialist once his internship concluded. He later joined the bank’s Commercial Lending department as a commercial loan admin in 2024. He graduated from Western New England University in 2022 with a bachelor of business administration degree in finance, graduating with honors.

Outside of work, Boucher coaches Westfield Youth Hockey and the Western Mass Wizards.

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HOLYOKE — On Feb. 28, the St. Patrick’s Committee of Holyoke held the fifth annual Battle of the Bars bartending event at the Holyoke Knight of Columbus Council 90 to raise funds for the committee. Bartenders from six local bars competed for tips to determine a winner.

Facing off in teams of two, round one was taken by Donovan’s Irish Pub, represented by Trista Kasperowski, raising $5,997, against Pic’s Pub & Pizzeria, represented by Matt Dulude, who raised $1,639. Round two was captured by JP’s Restaurant, represented by Mary Kate Glasheen, with $9,416, against Halfway House Lounge, represented by Colleen Flanagan, who raised $7,639. Round three was taken by Griffin’s Cafe, represented by Ashleigh McNulty, raising $1,122, against Francie’s Tavern, represented by Chy Clemens, who raised $779.

In the end, JP’s Restaurant came out on top with $9,416 raised, and the entire night’s fundraiser brought in more than $26,500, a record total for the event.

A trophy celebration will be held at JP’s in the near future. All money raised goes toward the St. Patrick’s Committee of Holyoke’s Marching Forward fundraising campaign to present the 2025 St. Patrick’s Day Parade weekend and to preserve the St. Patrick’s Day Parade and Road Race tradition for generations to come.

The 48th Holyoke St. Patrick’s Road Race will take place on Saturday, March 22, and the 72nd Holyoke St. Patrick’s Parade will be held on Sunday, March 23. For more information, visit www.holyokestpatricksparade.com.

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SPRINGFIELD — Big Y collected donations from customers and employees from Jan. 17 to Jan. 31 through its registers, online, and the myExpress mobile checkout app for California wildfire relief.

Community and employee contributions, along with additional support from Big Y, resulted in a total of $75,000 donated to the American Red Cross network response to provide humanitarian relief to people affected by wildfires in California.

“We are truly grateful for the generosity of our customers and employees in response to the recent California wildfires,” Big Y President and CEO Michael D’Amour said. “Additionally, we appreciate our partnership with the American Red Cross for providing unwavering support and much-needed resources to those impacted by this devastation. Together, we are able to provide relief and hope to these affected communities.”

D’Amour added that Big Y, along with its customers and employees, have a strong history of coming together to support those in need through the American Red Cross.

Daily News

SPRINGFIELD — The Hampden District Attorney’s Office announced the hiring of Payton North as its Communications director. North previously worked as executive editor of Reminder Publishing and brings eight years of media and communication experience to her new position.

“I’m thrilled to join the Hampden District Attorney’s Office as its Communications director,” she said. “The work of the DA’s Office plays a vital role in our community, and the mission of the office is one that resonates with me both personally and professionally.”

While at Reminder Publishing, North rose from the role of staff writer through the ranks to executive editor, overseeing the company’s news production. Over the course of her tenure, she garnered many accolades, such as BusinessWest’s 40 Under Forty class of 2024, the 2024 Western New England Young Alumni Achievement Award, the 2024 Assoc. of Community Publishers Rising Star award, and recognition among the 2023 Editor & Publisher’s 25 Under 35.

The Hampden District Attorney’s Office began the search for a new communications director following the departure of long-time Communications Director Jim Leydon. North and Assistant Communications Director Elijah Ayers will serve as media contacts for the Hampden District Attorney’s Office.

“Transparency and communication with the public whom we serve is, and has been, a matter of great importance to my administration,” Hampden District Attorney Anthony Gulluni said. “I hired Payton after a lengthy and thorough process, and I firmly believe that she will serve the Hampden District Attorney’s Office, and the people of the region, with decency, truthfulness, and professionalism. We look forward to continuing our strong relationship with members of the media and our service to the public.”

North holds a master’s degree in public relations, advertising, and applied communication from Western New England University, where she also attained bachelor’s degree in journalism. In addition, she received an associate of arts and sciences degree from Holyoke Community College. Dedicated to the community, she serves as a board of directors member for both the YWCA and the Spirit of Springfield.

Daily News

WEST SPRINGFIELD — In honor of Women’s History Month, International Women’s Day, and Habitat for Humanity International’s Women Build Week, Greater Springfield Habitat for Humanity will kick off its Women Build event on Wednesday, March 12 at White Lion Brewing’s Community Boom Room, 1500 Main St., Springfield. The event starts at 6 p.m. and is free to the public. No registration is necessary.

Women Build provides an opportunity for women to take the proactive step in helping limited-income women and their families build stability through affordable homeownership. More than 70% of Habitat homeowners are women.

To participate, individuals and teams fundraise or obtain a sponsorship. Then they build for a day or two together, contributing to make a home more affordable. It costs approximately $255,000 to build a Habitat home, not including labor, in Hampden County.

There are a variety of sponsorship levels available, including individual opportunities, team options, and sponsor packages. Individual fundraisers and teams will have access to an easy-to-use, secure, online donation platform that can be shared with family, friends, acquaintances, and colleagues.

No experience is necessary. All tools and materials are supplied on a build site. All are welcome, even men, and expert instruction is provided. Every dollar raised will support local projects and affordable housing within Hampden County.

For more information, contact Olga Callirgos, Homeowner Programs coordinator, at [email protected] or (413) 739-5503, ext. 1003.

Daily News

AMHERST — Graduate Women in Business, in collaboration with the UMass Fine Arts Center, will present “The Journey,” a charity gala that celebrates the talent, transitions, and triumphs of women, on Saturday, May 10 at the UMass Campus Center Auditorium.

The evening will be filled with music, dance, an auction benefiting Girls Inc. of the Valley and the Care Center in Holyoke, and thought-provoking panel discussions with influential women who have made significant impacts in their fields, as well as a motivating, empowering keynote address.

Sponsorship opportunities are available. For details, contact Melisha Williams at [email protected] or [email protected].

Daily News

WEST SPRINGFIELD — The youth empowerment nonprofit Big Brothers Big Sisters of Western Massachusetts (BBBSWM) invites the public to help fund programs that support kids in Berkshire, Franklin, and Hampden counties through the annual Bowl for Kids’ Sake (BFKS) fundraiser.

“BFKS is the signature fundraiser for BBBSWM, so we’re thrilled to bring it to Berkshire County for the first time,” said Chris Thompson, chief growth officer of BBBSWM. “We’ve been working closely with local businesses and organizations to expand our programs in the region. Bringing this event to Pittsfield is a great way to celebrate and thank our new partners.”

BBBSWM CEO David Beturne added that “this event is also about reminding people about the work we do. We hope people will share the positive impact mentorship has on kids and the role that BBBSWM plays in supporting these relationships. Whether you’ve volunteered or been a child in one of our programs yourself, we want to hear about how this work has helped you or someone you love.”

Each of the three events will run from 10 a.m. to noon on the following Saturdays: April 19 K&M Bowling in Pittsfield, April 26 at Shaker Bowl in East Longmeadow, and May 3 at French King Bowling in Erving.

Those interested in supporting BBBSWM’s mission can click here to register their team and get tips on how to engage their own networks to join in supporting their bowling team.

BBBS creates connections between children (‘littles’) with qualified and vetted mentors (‘bigs’) in the community to create fulfilling relationships. BBBS monitors all matches to ensure that safety standards are upheld and the relationship is positive and empowering for the children involved.

Daily News

WARE — Country Bank is marking a milestone of 175 years of service to its communities. Since its founding in 1850, the bank has grown from a small local institution into a regional financial leader.

“Perhaps ‘thank you’ is the most fitting sentiment we can express,” said Mary McGovern, president and CEO of Country Bank. “Each year has contributed to shaping who we are today, and as I reflect on our legacy, I feel immense pride. For 175 years, we have remained steadfast in our commitment to trust, service, and innovation supporting individuals, businesses, and helping to build stronger communities. This achievement is truly a shared success, and we are deeply grateful to all who have placed their trust in us and have been a part of our journey.”

To commemorate this milestone, Country Bank is launching an anniversary celebration to give back to the communities that have contributed to its success. The campaign will include 175 gifts to community members and initiatives designed to champion local businesses and nonprofits throughout the region.

The campaign will also highlight inspiring customer stories, showcase the bank’s community contributions, and reaffirm its commitment to excellence. Country Bank invites everyone to join the celebration, share their experiences, and participate in unique giveaways and community events throughout the year, ensuring that this milestone is shared with those who have made it possible.

“As the first female president and CEO of Country Bank, I am honored to lead this celebration of our rich history and enduring commitment to our communities,” McGovern said. “Our legacy of service and innovation has defined us for nearly two centuries, and that same commitment will continue to guide us as we evolve, expand, and enhance the customer experience.”

Business Talk Podcast Special Coverage

We are excited to announce that BusinessWest has launched a new podcast series, BusinessTalk. Each episode will feature in-depth interviews and discussions with local industry leaders, providing thoughtful perspectives on the Western Massachuetts economy and the many business ventures that keep it running during these challenging times.

Go HERE to view all episodes

Episode 229: March 3, 2025

Editor Joe Bednar talks to Girls Inc. Executive Director Suzanne Parker

Suzanne Parker
The mission of Girls Inc. is to inspire all girls to be strong, smart, and bold. But Girls Inc. of the Valley has certainly displayed those characteristics in other ways, including building out and opening a new, dynamic headquarters two years ago and expanding upon programs that immerse girls in STEM studies, career preparation, skills to overcome challenges and achieve mental wellness, and much more. On the next episode of BusinessTalk, Executive Director Suzanne Parker talks with BusinessWest Editor Joe Bednar about how the organization’s focus and programming continue to evolve in the service of helping girls succeed and thrive in myriad ways. It’s must listening, so tune into BusinessTalk, a podcast presented by BusinessWest.

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Daily News

SPRINGFIELD — Elizabeth Román has been promoted to executive editor for NEPM News. Román joined New England Public Media (NEPM) as managing editor in 2022 after reporting for nearly two decades at the Republican. In her new role, she will oversee NEPM’s award-winning local newsroom, ascertaining community needs, setting editorial priorities, and supervising journalists, local program hosts, freelancers, and interns.

“Elizabeth is a natural leader whose smarts, dedication, and good humor inspire everyone she meets,” said Matt Abramovitz, NEPM president. “She’s got great news judgment and the perspective that comes from growing up and pursuing a career in journalism right here in our region.”

Sam Hudzik, who has led the NEPM newsroom for over a decade, will leave NEPM and the world of public media for a position in housing law in March. As executive editor for news, Román will assume oversight of the newsroom, reporting to NEPM’s vice president for content and audience strategy.

“Elizabeth’s instincts, talent, and hard work have helped power this newsroom since the moment she arrived,” Hudzik said. “I could not be more thrilled she was picked to lead this amazing group of reporters and hosts. As her friend, I’m proud. As an NEPM listener, I’m excited.”

Abramovitz said he is confident in Román’s leadership of the NEPM newsroom. “When trustworthy and balanced information about our community is more vital than ever and can’t be taken for granted, we are so lucky to have Elizabeth take the reins from Sam. We could not have a better person leading us forward at this time.”

Román is a graduate of Holyoke Community College and UMass Amherst. In recent years, she has also edited El Pueblo Latino, co-founded Colectivo de Medios Latinos, and appeared as a panelist on NEPM’s “The Fabulous 413” and “The Rundown with Carrie Saldo.”

“Being a part of the NEPM newsroom has been one of the most meaningful experiences of my life,” she said. “I’m thankful to all of the editors, fellow reporters, and newsroom leaders throughout my career, especially Sam, who have helped me get to this point. I believe in our mission of delivering news that is not only impactful and informative, but that also makes listeners curious about the important things happening in Western Massachusetts every day. I am a proud Springfield native and Puerto Rican woman who will continue to work with our talented news team to deliver stories that include underrepresented voices in our community.”

Daily News

NORTH ADAMS — The Massachusetts College of Liberal Arts (MCLA) English & Philosophy Department will host author Kelly Link as the spring 2025 visiting writer. Link will present “An Evening with Kelly Link” on Thursday, March 13 at 6 p.m. in the Center for Science & Innovation Atrium. This event is free and open to the public.

A MacArthur fellow and Pulitzer Prize finalist, Link is the author of numerous celebrated short-fiction collections, including Stranger Things Happen, Magic for Beginners, Pretty Monsters, Get in Trouble, and White Cat, Black Dog. Her debut novel, The Book of Love, was published last year to critical acclaim.

In addition to her writing, Link is an editor of multiple anthologies, including The Year’s Best Fantasy and Horror series, as well as the young adult collections Steampunk! and Monstrous Affections. She is the co-founder of Small Beer Press, co-editor of the occasional zine Lady Churchill’s Rosebud Wristlet, and owner of Book Moon, an independent bookshop in Easthampton, Mass.

Daily News

HOLYOKE­ — General Cleaners of Holyoke announced the culmination of its New Year coat drive with the delivery of coats to the Salvation Army in Holyoke on Feb. 28. This initiative has been a heartfelt effort to support those in need during the winter months, with contributions from the community and local partners making it a resounding success.

The drive included a collection event during the Greater Holyoke Chamber of Commerce’s Power Hour on Feb. 15. Attendees brought gently used coats as their admission, adding to the impactful donations. Additionally, Access Care Partners (formerly WestMass ElderCare) played a key role by collecting coats at its Mill Road location. All coats collected during the drive have been professionally cleaned by General Cleaners of Holyoke, ensuring they are ready to provide warmth and comfort to those who need them.

“This coat drive has been a touching example of what we can achieve together as a community,” said Heather Burbeck-Rodriguez, co-owner of General Cleaners of Holyoke. “We’re so grateful for everyone who participated, from individual donors to organizations like Access Care Partners and the Greater Holyoke Chamber. Watching these coats move from donation to delivery is a reminder of the kindness and care that defines Holyoke.”

Features

Trade Talk

With President Trump moving quickly to make good on promises of widespread tariffs on products from U.S. trading partners, consumers and businesses are left trying to understand the ramifications.

But while the mechanisms behind tariffs can be complex, Anna Nagurney says the impact on consumers is easily explained.

“The tariff works like a tax,” she told BusinessWest. “It’s essentially paid by the importers of the particular product, but consumers will ultimately bear the cost.”

Nagurney, the Eugene M. Isenberg chair in Integrative Studies in the Isenberg School of Management at UMass Amherst, is a supply-chain expert who has spoken at length in a number of outlets about tariff policy and how it might play out.

“Tariffs on products from our major trading partners will be felt quickly — prices for our favorite fresh produce along with beef and dairy will rise, and even certain alcoholic beverages will cost more, challenging consumers already dealing with inflation,” she said. “We can also expect increases in costs for housing, cars, clothes, laptops, and smartphones.”

The other factor involves how U.S. trading partners will respond — or have already responded, she added. “Retaliatory tariffs will cause further pain for U.S. producers and consumers. Before long, workers in the underlying supply chains will lose their jobs.”

ANNA NAGURNEY

ANNA NAGURNEY

“We can’t produce all the aluminum we need for cans and cars and airplanes. We can’t grow all our fruits and vegetables we get from Mexico. Our North American allies are very important.”

One concern among economists is what’s known as the US-Mexico-Canada Trade Agreement, or USMCA, which Trump’s administration negotiated during his first presidential term, and is up for renegotiation in 2026.

Elmore Alexander, dean emeritus of the Ricciardi School of Business at Bridgewater State University and a member of the Board of Economic Advisors at Associated Industries of Massachusetts (AIM), recently posted an article on the AIM website, to be published in the spring issue of the Bridgewater Review, explaining the potential impacts of Trump’s promised — but currently delayed — tariffs of 25% on goods from Canada and Mexico.

“It is likely that this will create major disruptions in trade and relations among the three countries. The impact of these tariffs will be felt across the entire spectrum of U.S. manufacturing and service industries,” he explained, noting that the U.S. imports large amounts of energy — both oil and electricity — from Canada and a majority of automobiles and automobile parts from Mexico.

“Since the tariffs proposed by President Trump violate USMCA, these actions will throw the entire agreement into flux. The agreement governs many elements of North American business and economic relationships. Thus, the implications of the tariffs could reverberate well beyond just U.S. imports from Mexico and Canada.”

Nagurney agreed. “Ironically, in Trump’s first administration, he signed the USMCA agreement to supersede NAFTA,” she said, referring to the North American Free Trade Agreement. “Now he’s violating his own agreements.”

Alexander notes, however, that rhetoric and action are two different things, and the tariff threats could be a means to extract concessions from trading partners — as evidenced when Trump delayed the proposed 25% tariffs on Canada and Mexico when those countries promised to address his border concerns.

Threats and Realities

Trump has long been enamored of tariffs, and has deployed them — or the threat of them — for essentially three reasons: to increase revenue, to balance trade, and as leverage in negotiations with other nations.

In a keynote address to the annual meeting of the World Economic Forum in January, he issued a call for businesses to make their products in the U.S. and benefit from promised lower taxes, with the tax revenue in U.S. coffers offset by external tariffs.

“If you don’t make your product in America, which is your prerogative, then, very simply, you will have to pay a tariff — differing amounts, but a tariff — which will direct hundreds of billions of dollars, and even trillions of dollars, into our treasury to strengthen our economy and pay down debt,” the president said.

Political rivals disagree — often vehemently. After Trump announced 25% tariffs on all steel and aluminum imports on Feb. 10, U.S. Sens. Richard Neal and Linda Sánchez issued a blistering joint statement.

“Tariffs alone will do little to stop the unfair trade practices in these industries or bring back American jobs,” they said. “Our workers and producers in steel and aluminum deserve relief that will deliver results, and we could do that by working with our allies who are also being hurt by the flood of steel and aluminum in our markets from bad actors. Unfair trade practices undercut our workers and businesses and warrant more than the president’s dithering and façades of victory. Thoughtful action builds effective strategy that will re-establish fair trade for these products, and that’s what the people deserve.”

One of the major issues with tariffs, Nagurney said, has to do with economic stability and certainty, and an environment that mixes threatened, delayed, and active tariffs isn’t doing businesses any favors.

“What businesses really care about, where they thrive, is with is certainty and confidence. They can hire the right number of people, and they know the kinds of prices they can expect to get. Now, the volatility is extremely disorienting and very, very uncomfortable for everyone who’s involved in manufacturing and trade, and retailers as well.”

As for Trump’s call to manufacture in America, “we can’t produce all the aluminum here,” Nagurney noted. “We can’t produce all the aluminum we need for cans and cars and airplanes. We can’t grow all our fruits and vegetables we get from Mexico. Our North American allies are very important.

“And it’s important not only for the health and well-being of people and the economy, but also security. When we talk about having enough aluminum and steel, that affects military planes and other products that are really important,” she added. “We can’t just go it ourselves. It’s a global marketplace.”

 

Cause and Effect

Nagurney noted that Trump’s tariffs on steel during his first administration did benefit U.S. manufacturers and increased wages and employment in the steel industry. But the landscape isn’t the same for aluminum, as the U.S. depends on foreign trading partners for much of its supply.

And, as noted earlier, tariffs are considered inflationary by most economists, and inflation has already started to tick back up in 2025.

“It’s generating so much confusion among businesses and our close allies, and people are worried about inflation,” she said. “I mean, look what happened to eggs. Yes, that’s the avian flu, but eggs are now over $8 a dozen. Stores and restaurants are charging 50 cents extra for each egg. And people care about the cost of food.

“So when you slap these tariffs on Mexican produce, people will notice that, and will be extremely fast because we’re dealing with perishable products,” she added. “And now you’re talking about semiconductors and pharmaceuticals as well. We’re living in very interesting times.”

Banking and Financial Services

Preparing for 2025

By Daniel Cardi

 

If there’s one thing we all learned in 2024, it’s this: scammers aren’t slowing down. From texts that pose as Amazon to fake job offers asking you to deposit checks, their deception is getting more creative — and more effective. In fact, the Federal Trade Commission (FTC) estimates Americans will lose more than $10 billion to fraud this year alone.

The good news? Protecting financial data doesn’t have to be complicated. With a few smart strategies and a healthy dose of skepticism, you can avoid becoming a statistic in 2025. Let’s break down what’s deceiving people, why it’s working, and what you can do about it.

 

Scammers Got Smarter in 2024

Last year, we saw some old tricks making a comeback. Counterfeit checks were still common — people receiving fake checks, depositing them, and being asked to forward the funds before the check bounces. These scams often target folks selling things online or applying for jobs.

Daniel Cardi

Daniel Cardi

“Scammers thrive on urgency. They’ll tell you your account’s been compromised or there’s a suspicious charge on your card, hoping you’ll panic and act without thinking.”

But one thing really stood out: fraudulent text messages. Criminals sent fake texts pretending to be from retailers like Walmart or Amazon, claiming there were “suspicious charges” on your account. The goal? Get you to click a link, enter your banking info, and give them instant access to your money.

These scams are working for a reason. As a society, we use our phones for everything, and we trust them with a lot of information — from shopping to banking to ordering pizza. Scammers know this and are doubling down on texts and emails because they know we’ll respond quickly, often without a second thought.

 

What Scams to Expect in 2025

These tactics aren’t going anywhere. In fact, they’ll likely get more advanced. Cybercriminals are already using artificial intelligence (AI) to create more convincing fake messages. It’s only going to get harder to tell the difference between a legitimate message and a computer-generated one.

Who’s most at risk? Unfortunately, older people are still a primary target because they’re less familiar with digital tools. But anyone who’s too quick to click or too trusting can fall victim, especially as scams get more sophisticated.

For our part, the financial industry is fighting back. Many institutions, like Community Bank, are embracing AI to catch fraudulent activity faster. These systems analyze millions of transactions in real time to flag suspicious activity. But even with all the technology in the world, the best defense is still a vigilant consumer.

 

How You Can Protect Yourself in 2025

So what can you do to stay ahead of scammers? Luckily, the best strategies are simple and don’t require a computer science degree.

Slow down. Scammers thrive on urgency. They’ll tell you your account’s been compromised or there’s a suspicious charge on your card, hoping you’ll panic and act without thinking. Pause and look closely at the message. Does it seem real? Check the link — is it actually from a legitimate source, or is it some random string of letters and numbers? When in doubt, call your financial institution’s customer-care center directly and have them research the activity.

Change your passwords. I know — it’s inconvenient. But using old, weak passwords is like leaving your front door wide open. Make a habit of updating your passwords regularly and using different ones for different accounts. If that sounds overwhelming, get a password manager to do the hard work for you.

Use multi-factor authentication. MFA is an added layer of protection for devices and accounts — a gateway guard that says “prove it’s really you.” When you log in, you’ll need to verify your identity with a code sent to your phone or email. It’s an extra step, but it’s worth it to keep scammers out of your accounts.

Be skeptical of offers that seem too good to be true. If someone offers you a job out of the blue or says you’ve won money but need to send funds to claim it — run. Scammers love to bait people with promises that sound amazing but aren’t real.

Report fraud ASAP. If you think you’ve been scammed, don’t stay silent. Call your bank immediately. Not only can we help you secure your account, we might also be able to recover your money. In 2024, our team at Community Bank helped recover more than $235,000 on behalf of our customers who would have otherwise lost that money to scams.

 

The Role of AI and What’s Next

Here’s the silver lining: 2025 is shaping up to be a turning point for fraud prevention. Like I mentioned earlier, financial institutions, like Community Bank, are rolling out advanced AI systems that can adapt in real time to catch new scams as they emerge. Because these tools use machine learning to analyze millions of transactions daily, they can spot patterns that humans might miss. Any new trend will be addressed instantly, with new or updated alerts to our team.

But with every advancement in fraud prevention comes new strategies from the scammers. They’re also experimenting with AI to create fake emails, texts, and even phone calls that are more convincing than ever. This is why vigilance and skepticism will always be your best tools.

We also expect more regulations in 2025 aimed at improving cybersecurity. Businesses will need to comply with stricter rules to protect sensitive data — which is great news for consumers. But at the end of the day, personal accountability remains key.

 

Don’t Rush and Stay Skeptical

The main takeaway for this year? Take your time. Whether it’s a text about a suspicious charge or an email requesting urgent action, don’t rush to respond. Scammers rely on speed and panic — take that away, and you take away their power.

Remember, if something feels off, don’t hesitate to call and ask questions. By staying informed, skeptical, and proactive, you can outsmart the scammers and protect what matters most.

In short, 2025 will bring new challenges, but with the right mindset and tools, you’ll be ready.

 

As vice president and Corporate Security officer for Community Bank, Daniel Cardi draws on more than three decades of experience in policework, gaming investigations and security analysis to stay ahead of emerging threats and prevent financial losses for customers. He specializes in risk management, fraud prevention, and physical security, overseeing security upgrades and modifications across the bank’s branch network. He also supervises a dedicated team of corporate security investigators committed to investigating allegations of fraudulent financial activity across the bank’s footprint to foster a safer banking environment for all customers.

 

Banking and Financial Services

Scammed in a Crypto Scheme?

By Sean Wandrei

 

Have you received a text lately from strangers who think they know you or want to be your friend? I have been receiving those for a while now. I thought I was popular, and these people wanted to be my friend. Maybe a few of them want to be, but many of these texts are from people looking to find their next target.

‘Pig butchering’ has become increasingly prevalent in recent years. That’s the term for a scam that deceives individuals into giving up money under false pretenses. The scammer fattens the victim, the ‘pig,’ by slowly guiding them into making increasingly large investments before disappearing with the victim’s money. These schemes can be presented as an opportunity to help someone out, find love, or take advantage of an incredible investment opportunity. With the boom in the cryptocurrency market, many of these schemes involve investments in crypto.

The scammer gradually builds trust with the victim over time. Once the trust is built, the scammer tells the victim about a great investment opportunity where they made a lot of money from investments, or how they need money for other reasons. The scammer may show the victim evidence of investment gains.

Sean Wandrei

Sean Wandrei

“The key difference between these two situations is the victim’s intent — if the individual engaged in the transaction with the expectations of earning income or capital gains, then the loss suffered can be treated as an investment loss rather than a personal expense.”

Eventually, the victim is guided to a website or app to invest in crypto. The app could look like a platform such as Coinbase. The platform is set up by the scammer, and eventually the victim’s crypto is transferred off the platform and gone forever. Or the crypto never existed — the money the victim sent simply went into the scammer’s account.

 

Deducting Losses from the Scam

Internal Revenue Code (IRC) Section 165 provides the taxpayer with an opportunity to deduct losses incurred from various transactions, subject to specific rules and limitations. The deductibility of losses suffered from fraudulent schemes depends significantly on the nature of the transaction and the taxpayer’s motive at the time of the transaction. Two distinct scenarios arise in the context of pig-butchering schemes: losses incurred from transactions driven by personal motives (helping someone out or looking for love) and losses incurred from a transaction entered into for a profit (investing in crypto).

When a loss is incurred because an individual gives money to help someone out or in the pursuit of a romantic relationship, the transaction is typically characterized as a personal expense. These losses could be seen as a theft loss arising from non-business, personal transactions. Under IRC 165(c)(3), theft losses generally are not deductible due to the Tax Cuts and Jobs Act, which limited the deductibility of personal casualty and theft losses to those incurred in a federally declared disaster area.

In this context, the taxpayer’s motive was not profit-driven, but rather a personal connection or desire to help, which means this loss would be a theft loss and not deductible. The rationale is that the tax code does not provide relief for personal financial mistakes or misguided generosity when they lead to fraud.

Contrast this with the scenario where the pig-butchering scheme is one where the victim believes that they are investing in an asset such as crypto. In this case, the victim’s primary motive is to earn a profit by investing in crypto. Under IRC 165(c)(2), losses incurred from transactions entered into for profit, which are not connected to a trade or business, are deductible.

The key difference between these two situations is the victim’s intent — if the individual engaged in the transaction with the expectations of earning income or capital gains, then the loss suffered can be treated as an investment loss rather than a personal expense. The IRS treats crypto as property, so a case can be made that the victim was investing in property with a profit motive of investment income.

If the victim is going to deduct the loss under IRC 165(c)(2), he or she must adhere to substantiation requirements. Detailed records of the transaction, evidence of the profit motive, and clear documentation of the loss are necessary to support any deduction claimed on the tax return.

For example, consider a taxpayer who entered into a crypto scheme that ultimately turns out to be a pig-butchering scheme. If the taxpayer entered the transaction with a clear profit motive, expecting to realize gains from a booming cryptocurrency market, the loss from the scheme can be characterized as an investment loss. This categorization aligns with the general principle that taxpayers are allowed to deduct losses on investments when those losses result from a transaction entered into for profit.

 

Bottom Line

There is little case law on this subject, as it is relatively new. To deduct these losses, a taxpayer must maintain clear documentation of all interactions with the scammer, deposit dates, and evidence of profit motive.

Falling victim to these scams can have major financial consequences for the victim and his or her family. The monetary loss could be alleviated by deducting the loss and reducing the taxpayer’s tax liability. As mentioned above, there is limited tax precedent on this subject, so taxpayers should contact a tax professional to ensure the claim is legally sound and in full compliance with current laws.

 

Sean Wandrei, CPA, MST is a senior lecturer in the Department of Accounting at Isenberg School of Management at UMass Amherst.

Home Improvement

Selling Your Small Business

By Sasha Wilde

 

Selling your small business is a pivotal moment in your life. It marks the culmination of your hard work, dedication, and vision. Whether you’re selling to retire, pursue a new venture, or capitalize on your business’s value, the process demands strategic thinking, preparation, and a clear understanding of the steps involved. This guide will walk you through the essentials to consider ahead of a sale.

 

Are You Ready to Sell?

Selling a business isn’t just a financial decision — it’s an emotional one, too. Before starting the process, ask yourself:

• What legacy do you want to leave behind? Think about the impact your business has had on your community, employees, and customers.

• What’s your plan after selling? Will you retire, start a new business, or focus on personal projects? (Keep in mind that most buyers will want you to sign a non-compete.)

• Is succession planning necessary? Consider whether there are people (employees, family members, or partners) within your network who might be the right fit to take over.

 

Consider Your Stakeholders

Your decision to sell directly impacts those around you, including:

• Your family. Discuss your decision with family members, especially if they’ve been involved in the business.

Sasha Wilde

Sasha Wilde

“Whether you’re selling to retire, pursue a new venture, or capitalize on your business’s value, the process demands strategic thinking, preparation, and a clear understanding of the steps involved.”

• Your employees. Transparency is key. Plan for how you’ll communicate the sale and secure their future during the transition. (The timing of this communication is important to consider as well.)

• Your customers and community. Think about how the sale might impact those who rely on your business.

 

Define Why You’re Selling

Understanding your motivations will help clarify your goals and approach. Common reasons include:

• Personal milestones, like retirement or burnout;

• Shifting focus to a new venture; and

• Capitalizing on the current value of your business.

Clearly defining your ‘why’ will also make your pitch to potential buyers more authentic and compelling.

 

Determine What Your Business Is Worth

The first and most vital step is understanding the value of your business. Buyers will ask for evidence backing your valuation. Here are some factors you should consider:

• Cash flow. Strong, predictable cash flow makes a business more appealing.

• Management structure. Is the business independent of you? The less reliant the business is on the owner, the more valuable it is.

• Revenue type. Recurring or subscription revenue is typically more stable and attractive to buyers than one-time sales (a/k/a project-based).

• Assets and liabilities. Tangible and intangible assets (intellectual property, equipment, or customer relationships) influence your valuation.

Tip: A professional appraiser or M&A (mergers and acquisitions) advisor can provide a more precise valuation based on your specific industry and market.

 

Build Your Dream Team of Advisors

Selling a business is complex. It’s important to gather a team of professionals who can guide you through the process, including:

• Legal advisors, to help you draft contracts, review sale agreements, and protect your interests.

• Accountants/tax experts, to ensure the sale is compliant with tax laws and to help reduce tax liabilities.

• M&A professionals or business brokers, specialists who can help market your business, find buyers, and negotiate the best deal for you.

 

Where to Find Buyers

There are multiple ways to promote your business to potential buyers. Some popular routes include:

• Business brokers and M&A professionals can act as intermediaries, negotiating on your behalf and helping to connect you with serious buyers. They can also bring expertise in marketing and legal compliance.

• If your business includes real estate, commercial real-estate agents can help you sell both the business and its physical location.

• Reach out to your local chamber of commerce or business associations, as they are well-connected and knowledgeable about the local community.

• List your business on reputable websites such as bizbuysell.com, bizscout.com, or businessesforsale.com. These online platforms allow you to connect with a global network of buyers. For example, businessesforsale.com offers more than 53,000 business listings worldwide, making it one of the largest marketplaces for buying and selling businesses.

 

Tips for a Successful Sale

• Be transparent and organized. Buyers want assurance that your business is healthy and well-run. This means having detailed financial records, operational documents, and contracts readily available for due diligence. Transparency builds trust and increases the chances of closing the deal.

• Highlight your business’s strengths. Create a compelling narrative about why your business is valuable. This may include a strong customer base, a clear competitive advantage or unique selling proposition, and/or opportunities for growth.

• Stay patient. Selling a business takes time. It’s normal for the process to last several months, or even longer, depending on the market and buyer interest.

 

Final Thoughts

Selling your small business is a major step that requires careful planning, communication, and execution. By aligning your emotional readiness, understanding the value of your business, and building a team of trusted advisors, you’ll be better prepared to achieve a favorable sale.

Looking to start the process? Reach out. I am happy to be a resource to get you headed in the right direction. Email me at [email protected].

Make the next chapter of your entrepreneurial story just as successful as the one you’re closing!

 

Sasha Wilde is co-owner of Sexton Roofing & Siding.

Home Improvement

Meeting a Growing Need

As the demand for HVAC technicians continues to grow, Greenfield Community College (GCC) is actively seeking new instructors to join its Workforce Development team and help train the next generation of skilled technicians.

GCC recently graduated its first cohort of HVAC technicians from the new entry-level HVAC technician course, and a waiting list of future trainees is already building.

At this time of year, when the heat goes out, homeowners rely on HVAC technicians as emergency responders to ensure their comfort. However, the HVAC industry is facing a critical shortage of workers. Many seasoned technicians are retiring, creating a significant gap in the workforce, even as the need for skilled technicians increases due to Massachusetts’ decarbonization targets and incentives promoting the transition to electric heat pumps and other advanced systems.

“Our HVAC program is aimed at addressing this urgent need,” said Kristin Cole, vice president of Workforce Development at GCC. “However, to continue meeting the demands of local employers and the community, we need more experienced instructors who can share their expertise with aspiring HVAC professionals.”

GCC’s entry-level HVAC technician program, funded by an Equity Workforce Training Implementation Grant from the Massachusetts Clean Energy Center, equips students with valuable skills, including five industry-recognized credentials: OSHA 10, NORA Bronze, Massachusetts Oil Burner, NATE Ready-to-Work, and the EPA 608 Universal certification. The curriculum, developed by HVAC Program Coordinator Sharon Cates and Instructor Joel Tognarelli, combines technical principles with hands-on training to ensure students are well-prepared for careers in the field.

Kristen Cole

Kristen Cole

“Becoming an instructor is a fantastic opportunity for HVAC professionals to make a meaningful impact on their community while also addressing the workforce gap in our industry.”

The need for HVAC instructors is complemented by the growing interest in the program. In this expanding environment, GCC is seeking individuals with HVAC experience who are passionate about teaching and mentoring the next generation of technicians.

“Becoming an instructor is a fantastic opportunity for HVAC professionals to make a meaningful impact on their community while also addressing the workforce gap in our industry,” Cole said. “We encourage anyone with HVAC expertise who wants to give back to consider this rewarding teaching opportunity.”

In addition to the technical training, the HVAC program emphasizes the importance of service in the community. Students learn not just how to fix systems, but also the responsibility they carry as technicians who help keep families safe and comfortable in their homes.

With a coalition of local employers and ongoing feedback on curriculum development, GCC is aligning its training programs with the needs of the HVAC industry. This collaboration aims to ensure that graduates are equipped with the skills necessary to thrive in a rapidly changing workforce.

HVAC experts interested in teaching opportunities at GCC are encouraged to email Cole at [email protected].

Healthcare News

Heart of the Matter

The Healey-Driscoll administration recently announced partnerships with Blue Cross Blue Shield of Massachusetts Foundation and Atrius Health Equity Foundation as part of the administration’s Advancing Health Equity in Massachusetts (AHEM) initiative, which works to eliminate racial, economic, and regional disparities in health outcomes. The partnerships will finance initiatives in Chicopee and New Bedford.

These partnerships will fund community-level initiatives that will identify and understand community needs related to maternal health or social drivers of cardiometabolic health. Cardiometabolic disease, which refers to disease of the heart and blood vessels, diabetes, high blood pressure, and chronic kidney disease, is a leading cause of death across Massachusetts. The initiative works to improve health outcomes in 30 communities that have been identified as having the greatest health disparities for maternal health and social drivers of cardiometabolic health.

“While we recognize that disparities in these health conditions occur in these regions, we strongly believe that each community may face different challenges in addressing them, and that requires solutions at the community level,” Secretary of Health and Human Services Kate Walsh said. “I look forward to hearing from the programs in the communities and am grateful to the Blue Cross Blue Shield of Massachusetts Foundation and Atrius Health Equity Foundation for their support and partnership that will have a real difference in the lives of people in the communities.”

John Vieau

John Vieau

“Improving the health and well-being of Chicopee residents begins with understanding the issues and complications facing our community. The work sponsored by the BCBSMA Foundation and performed by the Public Health Institute of Western Massachusetts will help us to determine the best way to positively affect the health of our residents.”

BCBSMA Foundation has approved $100,000 in funding for the first year of a two-year Strategic Health Equity Grant to the Public Health Institute of Western Massachusetts. The nonprofit organization will lead a community engagement process in Chicopee to identify and understand community needs related to maternal health or the social drivers of health that impact cardiometabolic conditions and maternal perinatal morbidity. The coalition-building work will engage communities of color and other marginalized communities to inform the identification of needs, preferred solutions, and the implementation of those solutions.

“We are pleased to partner with leaders from EOHHS and DPH on a place-based community-engagement model that will help advance our shared health-equity goals,” said Audrey Shelto, president and CEO of BCBSMA Foundation. “Our grant partner is well-positioned to serve as a backbone organization for the AHEM initiative in Chicopee and to support community members as they develop solutions to the health disparities in their region.”

Chicopee Mayor John Vieau added that “improving the health and well-being of Chicopee residents begins with understanding the issues and complications facing our community. The work sponsored by the BCBSMA Foundation and performed by the Public Health Institute of Western Massachusetts will help us to determine the best way to positively affect the health of our residents.”

In Southeastern Mass., Atrius Health Equity Foundation is committing $500,000 over two years to establish Youth Creating a Healthier New Bedford, a youth-led initiative that empowers young people in New Bedford to identify the social drivers impacting cardiometabolic health, engages them in developing a shared agenda for promoting community health and wellness, and supports them as emerging leaders.

The foundation is partnering with SouthCoast Community Foundation to convene local organizations to align efforts for broad, sustainable support for the initiative, while helping integrate other areas, such as the arts, environmental sustainability, and community development, to foster long-term transformative change in the community.

The partnerships with Atrius Health Equity Foundation and BCBSMA Foundation are the first of many partnerships AHEM seeks to create with private-sector partners to address health inequities.

Daily News

SPRINGFIELD — Springfield Museums will present its annual Dr. Seuss Birthday Celebration on Saturday, March 1 from 10 a.m. to 5 p.m., rain, shine, or snow. All are invited to an all-day salute to beloved children’s author and Springfield native Theodor Seuss Geisel on his 121st birthday. Click here for a full schedule of activities, which are free with museum admission.

“We are overjoyed to celebrate with Dr. Seuss fans young and old on this very special day,” said Abby Garner, Family Engagement coordinator for Springfield Museums. “This is a day to explore, be inventive, and discover your own sense of Seussian innovation.”

Visitors will have the opportunity to meet Dr. Seuss’s most iconic character, the Cat in the Hat. “There is so much joy when children meet the Cat,” said Larissa Murray, director of Education. “Having a favorite book character come to life — and give you a high five — is just magical.”

As with all family programing at Springfield Museums, family-fun days like the annual Dr. Seuss Birthday Celebration mix fun with learning.

Visitors can also celebrate in the Amazing World of Dr. Seuss Museum, the first and only museum devoted to Geisel. The fully bilingual (Spanish and English) first floor features family-friendly, interactive exhibits exploring Dr. Seuss’s Springfield roots and providing opportunities to experiment with new sounds and vocabulary, play rhyming games, and invent stories, all in line with Geisel’s revolutionary role in changing how we learn to read — by making it fun.

On the lower level, visitors can stop into the Cat’s Corner to engage in facilitated, hands-on literacy activities. And on the second floor, which was curated by Geisel’s two stepdaughters and great-nephew, visitors can see Geisel’s art studio and living room (with the furniture and art materials he used). The galleries also feature never-publicly displayed art, family photographs and letters, and the original Geisel Grove sign that used to hang in Forest Park. Guests can even find Theophrastus, the toy stuffed dog Geisel’s mother gave to him when he was a boy in Springfield.

Daily News

Ariana Williams

SPRINGFIELD — Martin Luther King Jr. Family Services Inc. (MLKFS) announced the appointment of Ariana Williams as the organization’s first-ever chief of Public Health Strategy and Innovation.

Williams’s journey with MLK Family Services began in 2018 as a part-time community health worker after earning her bachelor’s degree in public health from American International College as a member of the program’s second graduating class. Within nine months, she was promoted to become the organization’s first director of Public Health, where she spent three years leading initiatives that strengthened community health, public-health programming, and youth development. After a brief period away, she returned in February 2023 as a grants consultant, helping to expand and sustain critical programs.

In her new position, Williams steps into a historic leadership role as the organization’s first-ever chief of Public Health Strategy & Innovation, where she will integrate public-health strategies into the organization’s core mission, develop new community-driven initiatives, and strengthen strategic partnerships that advance health equity.

“We are absolutely thrilled to welcome Ariana back home to MLK Family Services to fill this inaugural role of chief of Public Health Strategy and Innovation,” MLKFS President and CEO Shannon Rudder said. “This role marks a bold step forward in our commitment to advancing community health and well-being, inspired by our strategic planning process. Ariana’s passion for public health and her deep connection to our community make her an exceptional leader to integrate innovative strategies that will help us meet the evolving needs of those we serve. Together, we will continue to work toward Dr. King’s vision of creating a healthier, more equitable future for all.”

A Springfield native, Williams is also the CEO and founder of Catalyst for Equity Consulting, where she helps nonprofits strengthen their position in the public-health ecosystem by aligning with public-health funding, developing evidence-based programs, and driving systemic change. She has led community-based initiatives in problem-gambling prevention, gun-violence prevention, food insecurity and nutrition, and mental-health advocacy.

In 2019, she led a cohort of junior community health workers, whose advocacy efforts played an instrumental role in raising the tobacco-purchase age from 18 to 21 in Springfield. Their work later contributed to the movement to eliminate flavored tobacco products, a tactic used by the tobacco industry to target youth. In 2020, she co-led Springfield’s first-ever youth mental-health advisory board, Beat the Odds, creating a safe space and platform for young people to support one another, share lived experiences, and influence mental-health policies and resources.

Williams earned her master of public administration degree from Westfield State University in 2024. She is also an adjunct professor at American International College, teaching in the same public health program she graduated from. Additionally, she serves on the board of the Rise LEAP & Achieve Foundation Inc. and the board of Anti-Racism Community Organizers. She is committed to ensuring MLK Family Services continues to be a trusted leader in community health, advocacy, and empowerment.

“Stepping into this role is not just a career milestone — it is a continuation of my purpose,” she said. “MLK Family Services has played a pivotal role in my growth, both professionally and personally, and I am honored to now help shape its future. Public health is about community, and I look forward to deepening our impact, expanding critical services, and ensuring that our work remains a trusted resource for those who need it most.”

Daily News

GREENFIELD — Greenfield Cooperative Bank (GCB) announced its continued partnership with Community Action of Pioneer Valley to support the Volunteer Income Tax Assistance (VITA) program. Several bank employees attended the VITA kickoff event at Greenfield Community College on Jan. 31, highlighting the bank’s commitment to financial empowerment and community support.

The VITA program provides free tax-preparation services to individuals and families with low to moderate incomes. IRS-certified volunteers help eligible taxpayers claim valuable tax credits, such as the Earned Income Tax Credit and ensure they receive the full refund they deserve.

The VITA kickoff was organized by MASSCAP, the statewide association of the Commonwealth’s 23 Community Action agencies. The event was well-attended by a group of enthusiastic local community members. The positive energy was amplified by video messages of support from state representatives who recognized the program’s vital role.

Perhaps the most impactful moments of the event were the shared stories of how VITA has positively touched the lives of community neighbors. Attendees heard accounts of how the program helped individuals receive refunds that were crucial for covering essential expenses like rent and groceries. Even more heartwarming were stories of families using their refunds for meaningful extras, such as sending their children to theater camp — experiences that would have otherwise been out of reach. These personal narratives underscored the tangible difference VITA makes in the lives of local residents.

“We recognize the invaluable work that Community Action does in our community. By partnering with them on the VITA program, we can leverage our resources and expertise to amplify their impact,” said Jackie Charron, senior vice president – Strategy & Implementation at GCB. “This collaboration is a win-win for everyone involved, and we’re excited to be a part of such a vital initiative.”

The partnership between Greenfield Cooperative Bank and Community Action will help ensure that more people in the community have access to free and reliable tax-preparation services. By supporting VITA, the bank is investing in the financial well-being of its customers and the community as a whole.