Indoor Activity Centers Look to Bounce Back After Pandemic
Among the industries battered by the pandemic and the ensuing economic shutdown, indoor recreation centers — from bowling alleys to trampoline rooms to roller rinks — took a massive hit last year, forced to close for longer than most other businesses and then tasked with navigating a very gradual ramp-up to normal operations. Now, a month after the final restrictions were lifted, the owners and managers of these businesses are grateful to be fully open, with a renewed understanding of the value of play in people’s lives.
By Mark Morris
After a successful 2019, Jeff Bujak looked forward to 2020 as a chance to further grow Prodigy Mini Golf and Game Room in Easthampton. Then the pandemic hit.
“In the beginning, we were told to shut down for 15 days, and I said, ‘OK, let’s do it,’” Bujak recalled. When two weeks stretched to four months, however, he became worried about his business surviving.
He wasn’t alone. Every business that offers indoor entertainment was affected by the lengthier-than-expected, state-mandated shutdown to control the spread of coronavirus. Rob Doty, managing partner at Bounce! Trampoline Sports in Springfield, said his doors remained closed just two weeks short of a full year.
“At that time, there was huge fear about going near anyone and staying away from enclosed environments. I was concerned that people might stay afraid forever and not come back.”
“We had just installed a laser-tag arena,” Doty said. “We were getting it up and running for the season when we had to shut down.”
Like Bounce!, Interskate 91 North closed the roller-skating rink at Hampshire Mall in March 2020 but was allowed to reopen in October. Management held off opening until after Thanksgiving, but then had to shut down again when COVID-19 infection rates began to climb.
“To follow the guidelines, we stayed closed for a few more months and opened again in late March,” said Sarah O’Brien, sessions manager.
Meanwhile, Sarah Blais, general manager of Spare Time Bowling in Northampton, said her facility remained closed until late July 2020, and then, by mandate, could only operate at 25% capacity.
“We spaced everyone out by using every other lane,” she said. “It was slow in the beginning, and we didn’t even hit our 25% capacity numbers.”
Once the calendar turned to 2021, Blais said business began to pick up, and Spare Time began to reach its limited capacity. As more employees returned, she held an orientation for them on how to operate during a pandemic that’s not yet over.
“In short, it involved much more work than usual, and my team was all in for it,” she said. Much of the extra work concerned lots of sanitizing, including every bowling ball in the place.”
While extra cleaning was part of the mandate to reopen, all the managers BusinessWest spoke with agreed that the emphasis on cleaning went a long way toward helping customers feel safe.
“For the most part, we were doing our normal cleaning, but we did it more often,” O’Brien said. “People loved seeing us constantly cleaning.”
Doty concurred. “Now that hyper-cleaning has become second nature, I don’t see us changing things,” he said, adding that his crews use a fogger/mister to clean the trampoline courts as well as additional handheld sprayers to clean other areas.
“It was awesome when we reopened because my bosses and co-workers are like a second family to me.”
It’s yet another step in emerging from what has been a challenging 16 months, to say the least. But with the state lifting all pandemic restrictions on gathering sizes and mask wearing at the end of May, this is also an optimistic time for these facilities that are eagerly welcoming back families grateful for something to do.
Prodigy doesn’t easily fit into a business category because it offers its customers the chance to play mini-golf, vintage video games, and even board games. Located in the Eastworks mill complex, Prodigy occupies 8,000 square feet, with 14-foot high ceilings, industrial fans, and windows that open to the outside.
While disappointed that his business was considered an arcade by state standards, Bujak was able to open last summer because indoor mini-golf courses were allowed to operate. He could not offer play on the video games, however, due to limits on arcades.
While nearly breaking even during the during the warm months, by November, the losses began to pile up, and Bujak was desperate.
“At that time, there was huge fear about going near anyone and staying away from enclosed environments,” he recalled. “I was concerned that people might stay afraid forever and not come back.”
With plenty of spacing and cleaning protocols in place, he reached out to his social-media followers to at least try the new layout and give their feedback. He said his spacious location eased concerns about social distancing and air flow.
“There was a community of people who said, ‘you can’t close, I need this place. The pandemic proved that it’s not just about me, it’s about hundreds of people who use Prodigy as a place to get away and play the games they can’t play anywhere else.”
“Gradually, friends, family, and our regular customers came in,” Bujak said. By January, business had returned, and February was the most successful month in Prodigy’s history.
“I don’t know if all these efforts with masks, distancing, and cleaning actually made people more safe,” he said. “It was more important that people felt safe in the environment and felt good about their choice to come in.”
As to why February was a banner month for Prodigy, Bujak said people had begun to figure out they could go out as long as they wore masks and distanced. People were also becoming more hopeful as access to vaccines received news coverage. “Most people were not ready for a concert or bar atmosphere, so this was a good middle ground of being social but still low-key.”
Blais credits a simpler rationale. “I think everybody just met their quota of staying at home,” she said with a laugh.
For the better part of a year during which Interskate 91 opened and closed a couple times, O’Brien found herself sidelined, without work, for the first time since she was 14 years old.
“I was home for nearly a year, and I missed not being here,” she said. “It was awesome when we reopened because my bosses and co-workers are like a second family to me.”
At the height of the pandemic when nearly everyone was advised to stay home, many used their time to clean out garages and basements to get rid of things that were no longer useful. Bujak benefited greatly from the COVID cleanout as many people donated old video-game consoles, video games, and board games to him.
“I might have doubled my amount of games just from people cleaning out their basements,” he said.
While most managers said they used the closed time to deep-clean their locations, O’Brien said Interskate 91 installed a new carpet and created a dedicated area where food is sold and eaten. “In the past, we let people eat anywhere. By keeping it all in one area, we can offer more food choices than we did before.”
As of May 29, people who had been vaccinated no longer had to wear masks in retail settings, and bounce houses, roller rinks, bowling alleys, and similar businesses could once again operate at full capacity.
“On the first weekend where people didn’t have to wear masks, we had lots of families and kids come in,” O’Brien recalled. “ Our regulars were so excited that we were open again.”
Blais admits seeing the return of people bowling was an emotional experience. “It’s very nice to hear bowling balls hitting the pins again.”
Doty is looking forward to finally getting use out of the laser-tag room. “Now that we’re fully open, we’re getting the word out about our laser tag and our expanded arcade,” he said, adding that he’s also looking forward to booking birthday parties and other group events.
To recognize the challenging 16 months everyone has gone through, Spare Time has begun offering weekly Service Industry Nights to workers in the restaurant industry.
“I’ve been talking with the restaurants in town, and we offer them free bowling from 9 to 11 p.m., and they have the place to themselves,” Blais said. “We are extending our service nights to our police and fire departments as well.”
Bujak said the experience of the past 15 months has made him a different person. At the start of the pandemic, he saw himself as an individual business owner who worried about losing his dream. He didn’t realize that Prodigy was bigger than just him.
“There was a community of people who said, ‘you can’t close, I need this place,’” he told BusinessWest. “The pandemic proved that it’s not just about me, it’s about hundreds of people who use Prodigy as a place to get away and play the games they can’t play anywhere else.”
Now that he can operate at full capacity, Bujak is grateful his business has survived and he can once again take care of his regular customers and introduce Prodigy to new ones.
“Here we are,” he said, “back to normal-ish.”