Country Bank Announces Five Promotions

WARE — Country Bank President and CEO Mary McGovern recently announced the promotion of five individuals within the organization: Dale Mazanec, Jason Mourao, Tori Graffam, Crystal Mansfield, and Ashlynn Fratoni.

Previously serving as vice president, Mazanec has been promoted to first vice president, Asset Mitigation. With a decade of service at Country Bank and 35 in the financial-services industry, his thoughtful approach and positive attitude make him a leader within the bank, significantly improving its asset-mitigation strategies and operations.

Mourao has been appointed assistant vice president of Retail Lending Operations. Since joining Country Bank in 2019, he has excelled in bringing a fresh perspective to the loan operations team. With 10 years of banking experience as an originator, he continues to enhance his skills while pursuing further education at the New England School for Financial Studies through the Massachusetts Bankers Assoc.

Graffam has been promoted to assistant vice president, BSA/Fraud. Joining Country Bank in 2020, she has demonstrated exceptional vigilance in safeguarding the bank and its customers. With more than 35 years in banking, she is respected for her deep knowledge and expertise in BSA/AML/OFAC regulations. She is a liaison, ensuring adherence to evolving regulatory requirements to protect the bank and its stakeholders.

Mansfield assumes the role of Customer Experience officer. In 23 years at Country Bank, she has excelled across various roles, including sales, customer service, retail management, marketing, and data analytics. Known for her commitment to excellence and customer-centric approach, she ensures that customer voices are heard and valued throughout the bank. Her dedication was recognized with the prestigious 2023 Presidents Platinum Award.

Fratoni has been promoted to Lead Audit officer. In her three and a half years as senior auditor, she has consistently leveraged her extensive audit experience to drive process improvements and efficiency gains across the organization, Her leadership in audit operations reinforces Country Bank’s commitment to operational excellence and regulatory compliance.

“Congratulations to Dale, Jason, Tori, Crystal, and Ashlynn. We are excited to announce their promotions, not just in recognition of their contributions to the bank’s success, but also because each individual’s history with the bank demonstrates the various career paths available in community banking,” said Miriam Siegel, first senior vice president, chief Culture and Development officer.

“We are committed to helping each of them and every team member identify their career goals and work with them to reach those objectives because we know that they make a difference to the bank’s overall success,” she continued. “We’re pleased to be able to promote Dale, Jason, Tori, Crystal, and Ashlynn for their strong performance, hard work, and dedication to the bank.”