WARE — Country Bank announced it has been named to Newsweek’s America’s Best Regional Banks & Credit Unions 2026 list. Presented by Newsweek and Plant-A Insights Group, the ranking recognizes institutions that drive local economic growth through small business support, community investment, and expanded access to everyday banking services.

The annual ranking recognizes institutions that earn customer trust through strong financial performance, high satisfaction, and meaningful community engagement. Country Bank stands among the most well-capitalized banks in Massachusetts, with a 93% customer satisfaction rating and more than $1 million annually in charitable donations and sponsorships supporting local communities.

“At Country Bank, banking is about more than transactions; it’s about relationships, opportunity, and community,” President and CEO Mary McGovern said. “This recognition from Newsweek reflects our team’s commitment to exceptional service and meaningful impact in the communities we serve.”

This recognition follows a year of continued growth and innovation at Country Bank, as the 176-year-old organization expands access to personalized financial services through its branch network, business offices, and digital offerings, while remaining focused on helping individuals, businesses, and communities thrive.

“More than financial service providers, community banks are community partners, supporting local initiatives, strengthening neighborhoods, and helping members achieve their financial goals,” Newsweek Editor in Chief Jennifer Cunningham said. “We hope this list helps individuals and businesses identify trusted institutions as they plan for their financial future.”

WARE — Country Bank recently donated $2,500 each to the United Way of Pioneer Valley and the Massachusetts Small Business Development Center (MSBDC) in support of their ongoing efforts to strengthen local communities and small businesses throughout the region.

Country Bank has long supported the United Way of Pioneer Valley through both financial contributions and volunteerism. The United Way continues to make a meaningful impact across the region by supporting programs and initiatives focused on education, financial stability, health, and basic needs for individuals and families throughout Western Mass.

The bank also supports the MSBDC at UMass Amherst, an organization dedicated to helping small business owners and entrepreneurs succeed through educational programs, mentoring, workshops, and strategic business guidance. Through these resources, businesses gain valuable tools and insight to help them grow, strengthen operations, and prepare for long-term success.

Country Bank values partnerships that foster economic growth and create opportunities for local businesses and entrepreneurs. Organizations like the MSBDC help provide business owners with the support and knowledge needed to build strong, sustainable businesses that positively impact the communities they serve.

“At Country Bank, we believe strong communities are built through meaningful partnerships and ongoing support,” said Mary McGovern, president and CEO of Country Bank. “We are proud to support both United Way of Pioneer Valley and the MSBDC for the incredible work they do every day to strengthen individuals, families, and small businesses throughout our region.”

Country Bank remains committed to being a trusted community partner through volunteerism, financial support, and partnerships that help make communities stronger, more connected, and better-positioned for future growth.

WARE — Country Bank received the Chamber Legacy Award at the 2026 QHMA Choice Awards hosted by the Quaboag Hills Chamber of Commerce. This award recognizes organizations that have made a lasting impact through leadership, service, and continued commitment to the local community.

This recognition comes on the heels of Country Bank’s 175th anniversary celebration last year, further highlighting the bank’s longstanding dedication to supporting the communities it serves throughout Central and Western Mass. Country Bank was also honored to receive official citations from the Massachusetts Senate and House of Representatives recognizing this achievement.

“We are incredibly honored to receive the Chamber Legacy Award,” said Mary McGovern, president and CEO of Country Bank. “Coming off the celebration of our 175th anniversary, this recognition is a meaningful reminder of the relationships, trust, and community support that have shaped who we are today. We are deeply grateful to everyone who voted for us and continues to support our mission of making a difference every day.”

Country Bank also extends its appreciation to James Przypek, executive director of the Quaboag Hills Chamber of Commerce, for his leadership, dedication, and continued commitment to strengthening the local business community.

“We are proud to be part of such an incredible organization and community,” McGovern added. “Partnerships like these are what continue to make our region strong.”

WARE — Country Bank announced a $10,000 donation to the Quaboag Valley Community Development Corp. (QVCDC) to support programs that strengthen local businesses and promote economic development throughout the region.

QVCDC plays an important role in supporting entrepreneurs, small businesses, and community members by providing access to resources, technical assistance, and business development services. Through its work, the organization helps foster sustainable economic growth and opportunity across the Quaboag Valley.

“Every year, Quaboag Valley Community Development Corporation applies for state and federal grants, but we still rely on donor contributions from the community to help fund our work,” said Melissa Fales, executive director of QVCDC. “We are very grateful for this generous donation from Country Bank, which will help us offer business development services and promote economic development in our region.”

Country Bank remains committed to supporting organizations that strengthen communities and expand economic opportunities throughout Central and Western Mass. Contributions like this help ensure local organizations have the resources they need to continue serving residents, businesses, and entrepreneurs in meaningful ways.

WARE — Country Bank announced the appointment of Ryan Stepalavich as senior vice president, chief technology officer. In this role, he will lead the bank’s technology strategy and oversee initiatives that support secure, efficient, and innovative banking experiences for both customers and team members.

Stepalavich brings more than 26 years of information technology experience, including 14 years in financial services technology. His career began at a young age, supporting local businesses with PC repair and technology services before advancing into engineering and administration roles across multiple industries, including healthcare and banking.

Prior to joining Country Bank, Stepalavich held several technology leadership roles at Savings Institute Bank & Trust and Berkshire Bank, where he helped modernize IT infrastructure and led initiatives designed to improve collaboration, efficiency, and the overall technology experience for teams and customers alike.

“I’m thrilled to join Country Bank and to once again be part of a community banking environment where service, culture, and commitment to local communities truly matter,” Stepalavich said. “I look forward to working with the team to ensure our technology continues to support innovation, strengthen security, and enhance the experience for both our customers and team members.”

“We are excited to welcome Ryan to Country Bank,” said Marco Bernasconi, first senior vice president, chief operating & innovation officer. “His extensive experience in financial technology and collaborative leadership approach will help us continue to strengthen our technology capabilities while supporting the innovative and customer-focused banking experience our communities expect.”

Stepalavich holds a bachelor’s degree in English from Eastern Connecticut State University. Outside of his professional work, he is committed to giving back to the community, regularly donating blood through American Red Cross drives and supporting organizations including St. Jude Children’s Research Hospital, Dana-Farber Cancer Institute, and the Paws Cat Shelter in Putnam, Conn.

WARE — Country Bank announced the addition of two commercial banking professionals to its team: Mike Oleksak as first vice president, commercial banking team leader – West Region, and Rob Totaro as vice president, relationship manager – East Region. These strategic hires further strengthen the bank’s commercial banking presence throughout Central and Western Mass. and reinforce its ongoing investment in relationship-driven growth.

Oleksak will be based in the Springfield Business Office at Tower Square. In this role, he will manage a team of commercial lenders, as well as a portfolio of commercial clients, and collaborate with the team to drive new business development and broaden the bank’s reach across Western Mass. His primary focus will be to strengthen client relationships, expand market penetration, and support the bank’s continued commercial growth.

With more than 20 years of experience in commercial and business banking, Oleksak brings extensive expertise to Country Bank. Most recently, he served as senior vice president and commercial team leader at bankESB. His previous roles include positions of increasing responsibility at CoBank, United Bank, and Westfield Bank.

He earned both his bachelor’s degree and his MBA from Southern New Hampshire University. He is also deeply involved in the community, serving as board chair of the West Springfield Boys & Girls Club, 2nd vice chair of Big Brothers Big Sisters of Western Massachusetts, and board member of Hartsprings Foundation and Easthampton Neighbors Inc.

“Mike is a well-known and respected commercial banker in our market,” said Ben Leonard, senior vice president, commercial banking executive at Country Bank. His experience, strong client relationships, and community involvement make him an outstanding addition to our team. We are excited about the impact he will have in strengthening our commercial presence throughout the region.”

Meanwhile, Totaro will manage a portfolio of commercial clients, identify new prospects, and support the bank’s growth and market presence throughout the East Region. He is based in the Business Office at 315 Main St., Worcester.

He brings more than 26 years of banking experience. He began his career in retail banking at Citizens Bank and, most recently, served as vice president of commercial lending at Webster Five, where he worked for the past 19 years. His long-standing relationships and deep understanding of the Worcester business community position him well to support local companies with strategic financial solutions.

Active in the community, Totaro previously served with the Worcester Regional Chamber of Commerce and the Rotary Club, and currently co-chairs the Learning First Foundation, a nonprofit educational organization associated with the Learning First Charter School. He also graduated from Leadership Worcester in 2020. He holds a bachelor’s degree in business administration from Worcester State University and an MBA from Nichols College. He is currently enrolled at the ABA Stonier Graduate School of Banking (class of 2027).

“Rob is a trusted commercial lender with deep roots in the Worcester market,” Leonard said. “His experience and strong community ties will help us continue building meaningful business relationships in the Eastern Region.”

WARE — Country Bank, a full-service financial institution serving Central and Western Mass., marked its 175th anniversary in 2025, a milestone year that served as both a celebration of history and a reaffirmation of the bank’s long-standing commitment to the communities it has served since 1850, a legacy built over 175 years and grounded in relationships, trust, and service.

Throughout its anniversary year, Country Bank contributed more than $1 million in community donations and sponsorship to nonprofit organizations, supporting essential programs and services across Central and Western Mass. This investment reflects Country Bank’s belief that community banking is about consistently showing up for the people and organizations that strengthen the region.

Giving during the bank’s 175th year focused on key areas including food insecurity, housing stability, education, youth development, health and human services, and financial literacy, causes that have long aligned with Country Bank’s mission and values.

In addition to financial support, Country Bank employees demonstrated a deep personal commitment to service. During the year, team members contributed 1,826 volunteer hours across 846 community initiatives, with 171 employees actively participating. This collective effort reinforces the bank’s belief that meaningful impact extends beyond financial contributions to include time, talent, and hands-on involvement.

A signature initiative of the 175th anniversary year was Country Bank’s Season of Difference, a bank-wide effort created to intentionally honor this milestone by giving back in ways that directly addressed local needs. Through this campaign, employees came together to support food pantries, shelters, schools, children and families, and nonprofit partners throughout the region, reinforcing a shared culture of generosity, teamwork, and service.

Financial education also remained a cornerstone of Country Bank’s community impact. Through its Money School program, Credit for Life Fairs, and classroom-based initiatives, the bank continued to empower students and families with practical, real-world financial skills, helping prepare the next generation for long-term financial confidence and success.

“Celebrating 175 years is about honoring the relationships and values that have guided us since 1850,” said Mary McGovern, president and CEO of Country Bank. “Our anniversary year was a powerful reminder that our greatest impact comes from standing alongside our communities, not just in moments of need, but year after year. I am incredibly proud of our team for the heart, generosity, and purpose they bring to this work.”

SPRINGFIELD — Country Bank announced the appointment of Devan Summers as retail banking officer for its newest banking center, located at 1500 Main St., Tower Square, in downtown Springfield, scheduled to open in March.

Summers brings more than 14 years of experience in retail banking, management, and community development to Country Bank. He will lead day-to-day operations of the Springfield banking center, support customers with personalized financial solutions, and further strengthen Country Bank’s long-standing relationships throughout the city of Springfield.

“We are thrilled to welcome Devan to our retail banking team,” said Miriam Siegel, chief Culture & Development officer. “His extensive background in banking, combined with his genuine passion for helping individuals and families achieve their financial goals, reflects the core of who we are at Country Bank. Devan’s commitment to service, teamwork, and community embodies our iSTEP values of integrity, service, teamwork, excellence, and prosperity.”

Summers has served in nearly every role within branch banking throughout his career, from customer service to branch management and senior leadership. His experience includes leading high-performing teams, revitalizing branch performance across competitive markets, and overseeing retail operations and community engagement initiatives. Known for his people-first, relationship-based approach, he brings a deep understanding of both the operational and human sides of banking.

“I’ve admired Country Bank from afar for some time,” Summers said. “Many institutions talk about community involvement, but Country Bank truly lives it. The opportunity to bring that commitment to Springfield, a city with incredible people and strong community pride, was a natural fit. I’m excited to build relationships, support local businesses, and help customers achieve their financial goals.”

Country Bank has been a long-time supporter of the city of Springfield through financial contributions, supporting businesses, volunteerism, and partnerships with local organizations. The opening of the Tower Square banking center reinforces the bank’s continued investment in the city and expands access to relationship-based banking in the heart of downtown. Country Bank also maintains an existing Business Office presence within the Tower Square building.

The Springfield banking center will officially open on March 16, with a grand opening celebration planned for April.

WARE — Country Bank announced the appointments of Ted Noonan, president of Noonan Energy, as chairman of the board, and Steve Musso, former chief operating officer of FinPro, as vice chair of the board. Both appointments reflect the Bank’s continued commitment to strong governance, strategic leadership, and long-term stability.

Noonan succeeds James Phaneuf, who has served as chairman of the board for the past four years. Phaneuf will continue serving on the board, providing valuable institutional knowledge and ongoing leadership support.

“Ted’s appointment as chairman brings thoughtful, steady leadership at a time when community banking continues to evolve,” said Mary McGovern, president and CEO of Country Bank. “His experience and deep understanding of our mission position him well to guide the board as we continue to focus on growth and on delivering on our strategic plan.”

As vice chair, Musso will support the board’s leadership and governance, leveraging his experience and perspective to advance the bank’s strategic priorities.

“Steve’s collaborative leadership style and industry knowledge make him an excellent choice for vice chair,” Phaneuf said. Together, Ted and Steve will help ensure continuity, strong oversight, and alignment with our long-term vision. I am confident these two appointments will strengthen the board and the bank for years to come.

The board also recognized Phaneuf for his 29 years of leadership and service on the board, including four years as chairman, and noted his role in guiding the bank through a period of change, growth, stability, and strategic focus.

“Jim’s leadership as chairman has been instrumental in strengthening the bank’s foundation,” McGovern said. “We are grateful that he will continue to serve on the board and share his experience as we move forward.”

WARE — Country Bank announced the addition of Victoria Scott and Tony Marini as retail banking officers. Each brings extensive industry experience, strong leadership qualities, and a deep commitment to customer service and community involvement.

“We are excited to welcome Victoria and Tony to our retail banking team,” said Miriam Siegel, chief Culture and Development officer. “They both bring strong banking backgrounds, a genuine dedication to our customers, and a shared passion for supporting the communities we serve.”

Scott brings 12 years of financial industry experience, including roles in customer service, private client banking, and wealth management. She holds advanced degrees in organizational leadership and business management as well as FINRA and insurance licensing. She is passionate about building relationships and helping customers achieve their financial goals.

“I’m grateful for the opportunity to make a meaningful difference in people’s lives. Helping customers identify their needs and goals and providing guidance to help them succeed is truly rewarding,” she said.

Scott has been involved with organizations including the Make-A-Wish Foundation, the Leukemia and Lymphoma Society, the United Way, and the American Heart Assoc. She looks forward to engaging with the Belchertown community.

Marini joins Country Bank with 20 years of banking experience, progressing from customer service to branch leadership roles at regional institutions. He is known for his team-oriented leadership style and commitment to delivering exceptional customer experience.

He is a board member of the South-Central Chamber of Commerce and was recognized with a 2020 CORE Award for exceeding customer expectations. He also contributed to community recovery efforts following the 2011 tornado, reflecting his long-standing dedication to service.

“I enjoy helping people and giving back to the community,” Marini said, “and I’m proud to serve the Palmer community while working closely with my team to support our customers every day.”

WARE — Mary McGovern, president and CEO of Country Bank, announced the recent promotions of Clare Ladue, Lucy Sanchez, Audra Chartier, and Nick Thompson.

Ladue has been promoted to vice president, Customer Care Center. With more than 30 years of banking experience, she has consistently excelled in elevating customer experience, driving operational performance, and building collaborative team cultures. She joined Country Bank two years ago to lead the Customer Care Center and immediately began reshaping service standards and operational efficiency. Ladue received her Mass Bankers financial certificate from the New England School of Financial Studies and remains passionate about professional development.

Sanchez has been promoted to assistant vice president, Mortgage & Community Development officer. She joined Country Bank in 2024, bringing 13 years of expertise in mortgage lending and branch management. Since joining, she has significantly expanded the bank’s presence and impact in Springfield, strengthening community partnerships and leading inclusive outreach efforts. In addition to originating mortgages, Sanchez is transforming access, visibility, and trust with new and diverse communities.

Chartier has been promoted to assistant vice president, Retail Operations. She has been with Country Bank for 12 years, bringing 17 years of banking experience spanning retail, operations, sales, service, and customer experience. In her current role, she supports retail operational excellence across the bank and serves as a trusted subject matter expert. The recipient of a 2024 Gold Star Award, Chartier is a continuous learner, holding several CFT diplomas and a Mass Bankers financial certificate from the New England School of Financial Studies.

Thompson has been promoted to Compliance officer. He has been with the bank for nine years and transitioned to the Compliance department three years ago. His strong analytical mindset, collaborative approach, and sound decision making have made him a valued internal partner. His excellence in service and teamwork earned him the prestigious President’s Platinum Award in 2020. Thompson is currently pursuing a certified regulatory compliance manager designation.

“We are excited to announce these promotions, not just in recognition of these team member’s contributions to the bank’s success, but also because each individual’s history with the bank is a demonstration of the various career path opportunities available in community banking,” said Miriam Siegel, chief Culture & Development officer. “As an organization, we are committed to helping each team member identify their career goals and work with them to reach those objectives. Their actions, along with so many others, contribute to the bank’s overall success, and we’re pleased to be able to promote these individuals for their dedication to the organization.”

WARE — Country Bank announced several strategic promotions within its Commercial Banking division, reinforcing the bank’s commitment to supporting business growth and expanding its commercial lending presence across Central and Western Mass.

The promoted individuals are Ben Leonard, Pat O’Hara, Ryan Nauman, and Sam Pursey. The announcement was made by Tom Wolcott, first senior vice president and chief lending officer, who oversees its Commercial Banking and Retail Lending divisions.

“At Country Bank, we are committed to recognizing and advancing leaders who demonstrate exceptional expertise, a relationship-focused approach, and a passion for helping businesses thrive,” Wolcott said. “Ben, Pat, Ryan, and Sam are proven professionals who continually deliver for our clients, our bank, and our communities. Their advancement reflects both their individual strengths and the continued momentum of our commercial banking division.”

Leonard was promoted to senior vice president, commercial banking executive. He will lead the Western and Eastern Commercial Banking teams, oversee targeted commercial growth strategies, and drive cross-functional sales alignment. With more than 24 years of experience, he previously served as team leader for the Western Region. He held senior leadership roles at Wells Fargo Bank. A graduate of the University of Texas at Austin and Wells Fargo’s Credit Management Training Program, he also serves as vice chair on the board of Revitalize CDC.

O’Hara was promoted to first vice president, Commercial Banking team leader – East Region. He will lead the Worcester-based commercial team, manage a portfolio of business clients, and expand Country Bank’s commercial presence in key regional markets. With more than two decades of experience at Citizens Bank, Santander, and Bank of America, he brings deep market knowledge and strong local business relationships, supported by active involvement with the Worcester Regional Chamber of Commerce and the Corridor 9/495 Chamber of Commerce.

Nauman was promoted to first vice president, Commercial Banking. He has been a key contributor to Country Bank for seven years, building strong relationships and supporting local businesses. With more than 27 years of experience, his deep ties to the Greater Springfield and Connecticut business communities will continue to drive growth and strengthen the bank’s regional presence.

Pursey was promoted to vice president, Commercial Banking. A nine-year member of the Country Bank team, he serves businesses in the Worcester market with a consultative, community-centered lending style. His volunteer work, including Be Like Brit in Haiti and numerous hours spent with nonprofit efforts throughout Massachusetts, exemplifies the mank’s mission to make a difference.

“As our team evolves and our markets continue to grow, these leaders will play a pivotal role in shaping our future,” Wolcott said. “Their collective expertise, integrity, and commitment to service advance both our mission and our momentum. I am incredibly proud to work alongside this talented group as we continue to deliver exceptional value to the businesses and communities we serve.”

WARE — In response to the increasing needs of local families and seniors affected by the recent government shutdown, Country Bank announced donations of $160,000 to support food insecurity programs across Central and Western Mass.

As the bank kicks off its annual “Season of Difference” campaign, it is donating an additional $25,000 to both the Food Bank of Western Massachusetts and the Worcester County Food Bank. Earlier this year, each of these food banks received $100,000 as part of a $1 million pledge. Additionally, another $55,000 is being donated to local food pantries and $55,000 to senior centers throughout the region.

“With so many in our communities facing uncertainty and hardship, it’s more important than ever that we stand together,” said Mary McGovern, president and CEO of Country Bank. “These donations are one way we can help ensure that our neighbors have access to nutritious meals and the support they need during this challenging time.”

The “Season of Difference” campaign highlights Country Bank’s long-standing dedication to strengthening local communities through financial support, volunteer efforts, and compassionate leadership. Each year, the bank donates more than $800,000 to nonprofits that focus on food insecurity, education, housing, and community well-being.

“As a community bank, giving back is at the heart of who we are,” said Shelley Regin, chief Marketing and Community Relations officer. “This season, we are focused on making a meaningful difference for our neighbors and ensuring that those most affected by current economic challenges receive the help they need.”

WARE — Country Bank, a full-service financial institution serving Central and Western Mass., announced the appointment of Paul Whitfield as retail banking officer. With more than two decades of experience in the financial industry, he brings a depth of knowledge, leadership, and customer-focused service that align seamlessly with Country Bank’s mission to make a difference in the communities it serves.

“We are thrilled to welcome Paul to our retail banking team,” said Miriam Siegel, chief Culture & Development officer. “His extensive background in banking, combined with his genuine passion for helping individuals and families achieve their financial goals, reflects the core of who we are at Country Bank.”

Whitfield began his career in the financial sector in 2001 as a loan officer for a small brokerage in Lakeville, later expanding his expertise across several leading financial institutions, including Citizens Bank, Santander Bank, Bank of America, Berkshire Bank, and Fiserv. His professional journey has included roles as a banker, assistant manager, manager, small business officer, and merchant specialist, each reinforcing his dedication to delivering exceptional customer experiences.

Motivated by a lifelong desire to make a positive impact, Whitfield found a natural fit in banking. “I’ve always been drawn to roles that allow me to help people in meaningful ways,” he said. “Country Bank’s community involvement, especially programs like Credit for Life, really resonated with me. Joining a team that values both customer care and community support feels like coming home.”

Beyond his professional achievements, he is deeply involved in his community. He has served for over 34 years as a youth basketball and baseball coach, mentoring countless student athletes across New England. His leadership extends to serving on the programs committee with the Corridor 9/495 Chamber of Commerce and previously as a committee of management member and sub-committee chair for special events with Big Brothers Big Sisters of Southeastern Massachusetts, where he received the Massachusetts Governor’s Alliance Against Drugs Award for his volunteerism.

WARE — Country Bank, a full-service financial institution serving Central and Western Mass., announced its recent donation of $250 Visa gift cards to 44 local schools, totaling $11,000. These schools have been long-standing partners in the bank’s financial literacy initiatives, and this contribution aims to support teachers and students as they head into the new academic year.

“At Country Bank, we remain passionate about helping students build confidence in managing their money and their future,” said Jodie Gerulaitis, first vice president of Community Relations. “Through our Money School program and partnerships with local schools, we’re proud to provide financial education that inspires lifelong learning and empowers the next generation to make informed financial choices.”

As part of its continued commitment to financial literacy, Country Bank’s Money School program offers engaging, age-appropriate lessons and resources to help students learn the fundamentals of money management, budgeting, and saving. From classroom sessions to interactive fairs, the program provides real-world financial experiences that make learning fun and practical.

Students and families are encouraged to visit any Country Bank location to learn more about Money School and how to get involved. The program’s goal is simple: to help young people develop the knowledge and confidence to make smart financial decisions throughout their lives.

WARE — Country Bank, a full-service financial institution serving Central and Western Mass., announced the appointment of David Gentleman as retail loan officer. With nearly 20 years of experience in the lending industry, he brings a wealth of knowledge, dedication, and customer-first values that align with Country Bank’s mission to make a difference in the communities it serves.

“We are excited to welcome David to the Country Bank team,” said Miriam Siegel, chief Culture & Development officer. “His deep experience in lending and his passion for providing exceptional customer service make him a tremendous addition to our retail lending team. David’s relationship focused approach, strong community ties, and unwavering commitment to helping people achieve their dream of homeownership align seamlessly with our core values of integrity, service, teamwork, excellence, and prosperity.”

Throughout his 18-plus years in the financial industry, Gentleman has focused on helping customers navigate the often complex process of buying a home. He takes pride in making the experience as smooth and understandable as possible, especially for first-time homebuyers. His approach to lending is built on transparency, education, and trust, qualities that have earned him long-standing relationships and even generational referrals.

He also brings a strong sense of community to his work. He serves on the board of directors for North Central Massachusetts Habitat for Humanity and the Worcester Children’s Chorus, organizations that align with his passion for affordable housing and youth development through music.

“Everyone deserves safe and affordable housing, and every child deserves the chance to experience the joy of music,” Gentleman said. “Both causes are deeply personal to me, and I’m proud to help make a difference through these organizations.

“Country Bank has a remarkable reputation for putting customers and communities first,” he added. “That’s how I’ve approached my entire career in lending, and I’m thrilled to be part of a team that shares those same values.”

WARE — Country Bank, a full-service financial institution serving Central and Western Mass., announced that the Boston Business Journal has once again named the bank an honoree in its annual Corporate Citizenship Awards, recognizing the region’s top corporate charitable contributors. The magazine annually publishes this list to highlight companies that promote and prioritize giving back to their communities.

During this year’s celebration on Sept. 10, 99 companies qualified for the distinction by reporting at least $100,000 in cash contributions to Massachusetts-based charities last year. Collectively, they gave more than $416 million in cash contributions. This year’s honorees include companies from such industry sectors as financial and professional services, healthcare, technology, retail, and professional sports.

Country Bank employs 239 staff members in Hampden, Hampshire, and Worcester counties. Its team of Difference Makers actively promotes the bank’s mission of making a difference in their communities by volunteering for various nonprofits throughout the year.

“We are honored to be recognized by the Boston Business Journal for Country Bank’s philanthropic efforts,” President and CEO Mary McGovern said. “As a community bank, it is our mission to help make a difference in the lives of others.”

LONGMEADOW — Country Bank donated $4,000 to the town of Longmeadow’s public safety agencies last week. Two separate gifts of $2,000 were presented to the Longmeadow Police Department and the Longmeadow Fire Department by Melissa Stefanowich, assistant vice president and retail banking officer, and Angelica Coelho, assistant manager at the bank’s Longmeadow banking center.

“It was an honor to deliver $2,000 donations to both the Longmeadow Police Department and the Longmeadow Fire Department,” Stefanowich said. “Supporting those who serve and protect our community is something I’m truly proud to be a part of. I’m grateful to work for a company that is made to make a difference in the community every day.”

The funds will assist each department with ongoing training, equipment upgrades, and community outreach initiatives that enhance safety for Longmeadow residents and businesses.

WARE — Country Bank announced that Sarah Yurkunas, Assistant vice president, commercial lender, has been named the inaugural recipient of the PFS Community Champion Award. This newly established award honors an individual who demonstrates an exceptional commitment to volunteerism, both through Country Bank-sponsored initiatives and through personal dedication to causes that hold deep meaning for them.

Yurkunas was nominated by a colleague for her extraordinary volunteer service and recognized for her compassion and commitment to Second Chance Animal Services. Since 2018, she has devoted more than 347 hours of personal volunteer time at the shelter, arriving every Sunday morning, even in the rain, snow, or on holidays, to clean kennels and feed, brush, and comfort animals in need. In addition, she has contributed more than 70 hours volunteering at Country Bank-sponsored community events since 2023.

As part of this recognition, and in honor of Country Bank’s former president and CEO, Paul Scully, who retired in 2024, Yurkunas was able to direct a $2,000 donation to a charity of her choice. She selected Second Chance Animal Services, extending her impact even further.

“Sarah truly embodies the spirit of what this award represents,” said Jodie Gerulaitis, first vice president of Community Relations at Country Bank. “Her tireless dedication to animals, as well as her willingness to step up at Country Bank events, showcases her selflessness, compassion, and commitment to making a difference. We are thrilled to celebrate her as our first Community Champion and look forward to recognizing many more employees in the years ahead.”

Yurkunas’s induction into the PFS Community Champions Hall of Fame marks the beginning of a new tradition at Country Bank. Each year, colleagues will be invited to nominate individuals who embody the bank’s core values of integrity, service, teamwork, excellence, and prosperity.

“I am deeply grateful to receive this award and immensely thankful to Country Bank and my colleagues for this recognition,” Yurkunas said. “I am truly honored to work for an organization with an unwavering commitment to community not only financially, but also in empowering team members to support local nonprofits through active volunteering. It is my greatest pleasure through this award to be able to donate to Second Chance Animal Services, an organization I have been dedicated to for many years and hold very dear to my heart.”

WARE — Country Bank President and CEO Mary McGovern announced the promotion of three team members: Jasmine Robinson, Sam Pursey, and Sarah Yurkunas.

Robinson has been promoted to Learning & Development officer. She began her financial services career at Country Bank in 2004 as a teller and has since built a 21-year career with the organization. She advanced through customer service and branch management roles before helping launch the bank’s Learning & Development department in 2016 as a founding member. Known for her creativity and passion for fostering professional growth, she has designed and implemented training programs that span retail banking and beyond, aligning employee development with Country Bank’s strategic goals.

Robinson holds a bachelor’s degree in business management from Phoenix University and is a certified facilitator in multiple professional learning programs. She is deeply committed to advancing lifelong learning across the bank and is an active community volunteer, regularly supporting the Ware Senior Center, mobile food pantries, and school financial literacy programs.

Pursey has been promoted to assistant vice president, commercial lender. With 13 years in the financial services industry and nine years at Country Bank, he brings a strong background in commercial credit and lending. After starting his career as a credit analyst at TD Bank, he joined Country Bank as a portfolio manager and grew into a lending role, where he found his passion for helping customers achieve their business goals.

A graduate of UMass Amherst with a degree in finance, Pursey is known for combining analytical expertise with a customer-first approach, ensuring that businesses receive both timely and creative financial solutions. He credits the strong culture of teamwork at Country Bank as one of the biggest reasons for his long tenure with the organization.

Yurkunas has been promoted to assistant vice president, commercial lender. She has built her 19-year banking career at Country Bank, advancing through roles in loan servicing, credit analysis, portfolio management, and commercial lending. A graduate of Bay Path University with a bachelor’s degree in business administration & management, and Becker College with an associate degree in animal sciences, she has also completed the Massachusetts Bankers Assoc. New England School of Financial Studies program.

Yurkunas is recognized for her relationship-driven approach, strong analytical skills, and dedication to supporting businesses across all stages of growth. She is also actively engaged in community service, including volunteer work with Second Chance Animal Services, and was honored with Country Bank’s inaugural PFS Community Champion Award. Passionate about mentoring and teamwork, she embraces a collaborative philosophy that strengthens both her colleagues and the businesses she serves.

“We are excited to announce the well-deserved promotions of Jasmine, Sam, and Sarah,” said Miriam Siegel, chief Culture and Development officer at Country Bank. “Their hard work, dedication, and contributions have been instrumental to the bank’s success. We take great pride in supporting our team members’ commitment to continuous professional and personal growth, empowering them to explore the many rewarding career paths in community banking.”

WARE — Country Bank recently continued its longtime support of Revitalize Community Development Corp. (CDC) with a $20,000 donation.

Revitalize performs free critical repairs, modifications, and rehabilitation on the homes of low-income families with children, the elderly, veterans, and individuals with disabilities; helps bridge food insecurity gaps through delivery of fresh foods; and positions community members toward healthier lives through education and support for chronic conditions like asthma and diabetes.

“Over the last decade of working with Revitalize CDC, I have seen the organization grow into a vital pilar of support for the housing, health, and nutrition needs of our community. Since their founding in 1992, Revitalize CDC has served 30,000 individuals, investing over $52 million into Western Massachusetts,” said Ben Leonard, senior vice president, Commercial Banking team leader at Country Bank and vice chair of the Revitalize CDC board. “Especially during this time of uncertainty in the funding coming from federal and state sources, Country Bank is proud to continue our support of Revitalize CDC with an additional donation of $20,000. It is our sincere hope that this contribution inspires others to be generous in their support of Revitalize CDC and the critical services they provide.”

Colleen Shanley-Loveless, president and CEO of Revitalize CDC, noted that “we are incredibly grateful to Country Bank for their generous support and hands-on involvement in our #GreenNFit Neighborhood Rebuild program. Their donation, combined with the enthusiastic participation of their volunteers, demonstrates a deep commitment to strengthening our neighborhoods and improving the lives of those who need it most. Together, we’re not just repairing homes, we’re rebuilding hope and creating healthier, safer communities.”

WARE — Country Bank announced the appointment of Christopher Stevens as its new first vice president, Compliance & CRA officer. His extensive background in regulatory compliance and community reinvestment is expected to strengthen the bank’s commitment to integrity, customer trust, and community impact.

“We are excited to welcome Christopher to the Country Bank team,” said Miriam Siegel, chief Culture & Development officer. “His extensive knowledge and expertise in compliance and CRA are already making a meaningful impact, playing a pivotal role in supporting our continued growth and our commitment to responsible banking. With decades of experience and a proven ability to navigate complex regulatory landscapes, Christopher’s leadership aligns seamlessly with our dedication to the communities we serve and our core values of integrity, service, teamwork, excellence, and prosperity.”

Stevens brings more than 25 years of experience in the financial services industry, including his most recent role as senior associate at KPMG in Boston. There, he assisted large financial institutions with their highest-priority consumer compliance initiatives, helping clients strengthen internal audits, monitoring and testing programs, lending reviews, and regulatory remediation.

His extensive professional background includes serving as a retail branch manager, a bank compliance examiner at both state and federal agencies, and a subject matter expert in compliance. He has led numerous compliance reviews covering the Home Mortgage Disclosure Act, Community Reinvestment Act, truth in lending, the Real Estate Settlement Procedures Act, the Flood Protection Act, fair lending, and unfair deceptive acts and practices, among others.

“I am honored to join Country Bank and contribute to its longstanding commitment to its customers and communities,” Stevens said. “I look forward to working with the talented team here to ensure we maintain the highest standards of regulatory compliance and community reinvestment.”

Jodie Gerulaitis

WARE — Mary McGovern, president and CEO of Country Bank, announced that Jodie Gerulaitis, first vice president of Community Relations, has received the President’s Platinum Award — the bank’s highest internal recognition, presented through its Above and Beyond program.

The award recognizes an individual who exemplifies the core values of the bank: integrity, service, teamwork, excellence, and prosperity. It also honors significant contributions to both the bank and the communities it serves. With more than 30 years of service, Gerulaitis has played a vital role in the bank’s community engagement efforts, consistently demonstrating professionalism, passion, and a clear sense of purpose.

“Jodie is an energetic leader whose unwavering commitment to our mission is truly inspiring,” McGovern said. “She exemplifies the best qualities of our community bank — being genuine, service-oriented, and dedicated to making a difference.”

Colleagues across the Bank recognize Gerulaitis for her collaborative spirit and dependability. She actively mentors peers, supports community giving initiatives, and ensures that both internal team members and community partners are informed, engaged, and appreciated.

Meanwhile, her impact spans far beyond her official role. She actively represents Country Bank at community events and leads financial literacy efforts through various programs and committees. She serves on multiple nonprofit and educational boards, including the United Way Woman’s Initiative, Junior Achievement, Juniper Outreach, and the Ecotarium. In 2024, she was honored as a Community Champion by the Worcester Red Sox for her outstanding work in the nonprofit sector.

“I am deeply honored and humbled to receive the President’s Platinum Award,” she said. “To be recognized for doing work that I truly love, supporting our communities and helping others succeed, is incredibly meaningful. After more than 30 years at Country Bank, I’m still inspired every day by the people I work with and the mission we serve. I’m incredibly grateful to be surrounded by a team and leadership who lead with heart and purpose. It’s an honor to be part of something bigger than myself and to know that the work we do truly makes a difference.”

Gerulaitis is a graduate of the New England School for Financial Studies, the American Bankers Assoc. (ABA) Bank Marketing School, and the ABA Stonier Graduate School of Banking. She also holds an executive certificate in management and leadership from the MIT Sloan School of Management and a Wharton leadership certificate.

LONGMEADOW — Country Bank announced the opening of its newest banking center, located at 919 Shaker Road in Longmeadow. The banking center officially opens to the public on Monday, July 28, with grand opening festivities planned for the week of Sept. 8. Melissa Stefanowich, assistant vice president and Retail Banking officer, will oversee the new branch.

To kick off the opening of the bank’s 15th location, customers and community members visiting the Longmeadow banking center between July 28 and Aug. 15 can enter a drawing to win four field box tickets to the Red Sox game on Saturday, Aug. 30 at Fenway Park. Entries must be submitted in person at the banking center. In addition, account specials, giveaways, and prizes will be available.

The ribbon cutting ceremony will take place on Tuesday, Sept. 10 at 11 a.m. The banking center team will welcome local dignitaries, members of Country Bank’s leadership team, and representatives from the Longmeadow community. The community is invited to join the celebration and enjoy complimentary treats from the DonutNV food truck from 11 a.m. to 1 p.m., along with giveaways and drawings throughout the week. Country Bank’s mascot, Buck, will be on site to give autographs and take selfies with his fans.

WARE — Country Bank congratulates two of its team members, Jodie Gerulaitis, first vice president of Community Relations, and Jennifer Bujnevicie, vice president of Retail Banking and regional manager, on their recent graduation from the American Bankers Assoc. (ABA) Stonier Graduate School of Banking.

The ABA Stonier Graduate School of Banking is the industry’s leading graduate banking program. Graduates receive both a Stonier diploma and a Wharton leadership certificate.

“Over the last three years, I’ve gained meaningful insight into leadership, strategy, and collaboration that will stay with me throughout my career,” Gerulaitis said. “This experience allowed me to grow both personally and professionally while building relationships with peers from across the country. I’m thankful to Country Bank for supporting my development and for investing in the future of its leaders.”

Bujnevicie noted that “this journey challenged me to think differently, lead more effectively, and expand my perspective on the evolving banking landscape. The knowledge and connections I’ve gained will continue to shape my leadership approach and benefit our teams and customers. I’m grateful to Country Bank for its continued commitment to leadership development.”

Miriam Siegel, chief Culture & Development officer at Country Bank, added that “we’re incredibly proud of the dedication and commitment they have demonstrated to get here, working hard over the course of this three-year program designed to enhance their leadership skills as bankers and thought leaders for Country Bank. Jodie and Jennifer have always been enthusiastic about the variety of learning and development opportunities offered by the bank throughout their careers at Country Bank, and we applaud and support their continued commitment to their growth and excellence.”

WARE — Country Bank announced the promotions of Katelin Sherman, David Micka, and Jason McClure to the role of credit officer. These promotions reflect each individual’s leadership, expertise, and significant contributions to the bank’s ongoing success.

Sherman brings 13 years of industry experience and a strategic mindset to her role. She holds a bachelor’s degree in finance with minors in Spanish and sociology from Bryant University, as well as an MBA in entrepreneurial thinking and innovative practices from Bay Path University. Her diverse academic background and forward-thinking approach play a key role in strengthening Country Bank’s commercial credit and lending capabilities. She also co-leads the diversity, equity, and inclusion committee at Country Bank.

Micka, with 15 years of experience in the financial services industry, is recognized for his analytical strengths and commitment to exceptional service. He earned his bachelor’s degree in business studies through the University Without Walls (UWW) program at UMass Amherst. He is passionate about community banking and values Country Bank’s strong commitment to the communities it serves.

McClure offers over 25 years of banking experience with deep expertise in commercial and industrial underwriting. He holds a bachelor’s degree in business administration and an associate degree in accounting and finance from the New England College of Business and Finance, as well as certification from Omega Financial Training. His technical skills and industry knowledge significantly enhance the bank’s credit evaluation processes.

Together, these team members play a pivotal role in assessing credit risk and guiding sound lending decisions.

“We are excited to announce the well-deserved promotions of Katelin, David, and Jason,” said Miriam Siegel, chief Culture and Development officer at Country Bank. “Their hard work, dedication, and contributions have been instrumental to the bank’s success. We take great pride in supporting our team members’ commitment to continuous professional and personal growth, empowering them to explore the many rewarding career paths in community banking.”

WARE — Country Bank announced the appointment of David Thibault as first vice president, Institutional Banking. In this newly created role, he will focus on serving municipalities and nonprofit organizations throughout the bank’s footprint, bringing nearly three decades of experience in commercial and institutional banking.

Thibault joins Country Bank with 26 years of industry experience from PeoplesBank, with a well-established track record of success in serving commercial, nonprofit, and government clients. He holds a bachelor’s degree in environmental science and engineering and an MBA from Western New England University. He is also a graduate of the American Bankers Assoc. Stonier School of Banking. He holds multiple professional certifications, including accredited ACH professional (AAP) and national check professional (NCP).

Throughout his career, Thibault has demonstrated a passion for leveraging technology to improve customer outcomes. He has led initiatives such as the implementation of online banking platforms, positive pay systems, lockbox services, and remittance capture. His expertise in cash management and payment systems, combined with a strong commitment to customer service and employee development, make him an asset to the Country Bank team.

“I was drawn to Country Bank because of its community-centric mission and the mutual bank model that has supported its customers for more than 175 years,” Thibault said. “I’m excited to help launch the Institutional Banking division and look forward to partnering with local municipalities and nonprofit organizations to provide innovative, tailored solutions that create efficiencies and add value.”

Thibault is also an active community member, currently serving as secretary of the board of directors for Access Care Partners and trustee for the Massachusetts 4-H Foundation. A dedicated volunteer, he supports organizations such as 4-H and the Three Rivers Chamber of Commerce. He has participated in programs like Leadership Pioneer Valley and Leadership Springfield, serving as both mentee and mentor.

“David’s extensive experience, innovative mindset, and passion for community engagement make him an ideal fit for Country Bank,” said Ben Leonard, senior vice president, Commercial Banking team leader. “We look forward to David’s enthusiasm and dedication representing Country Bank and our corporate values of integrity, service, teamwork, excellence, and prosperity. I am confident that his leadership will help us expand our services and deepen our impact in the municipal and nonprofit sectors.”

WARE — Country Bank announced it received two awards at the 2025 NEFFIES Awards Show, hosted by the New England Financial Marketing Assoc. (NEFMA).

Country Bank received First Place – Gold in the Website Design category for its newly launched website, which was thoughtfully developed to meet the evolving needs of today’s digital banking customers. The site features a mobile-responsive design, robust financial education tools, dynamic calls to action, and personalized user experiences that reflect the Bank’s mission: “made to make a difference.”

“This website is more than just a great design — it’s a true extension of our banking centers into the digital space,” said Shelley Regin, chief Marketing and Community Relations officer at Country Bank. “We’re extremely proud of the cross-functional collaboration that brought our vision to life.”

Country Bank also received Second Place – Silver in the Fan Favorite category for its Community Support partnership with the Worcester Red Sox. This recognition highlights a series of impactful initiatives, including the Most Valuable Teacher program, WooStar recognitions, and the Police vs. Fire charity game, all designed to honor and support individuals making a positive difference in their communities.

“Our partnership with the WooSox enables us to connect with our communities in heartfelt and impactful ways,” Regin said. “We’re honored to be recognized for initiatives that bring people together and celebrate local heroes.”

WARE — Country Bank announced the appointment of John Jahne as senior vice president and chief technology officer, a key strategic hire to support the bank’s continued growth, operational excellence, and digital transformation initiatives.

Jahne brings more than 25 years of experience in technology leadership, vendor management, and enterprise operations. With a proven track record in managing high-performing technical teams and delivering cost-effective solutions, his approach aligns with Country Bank’s commitment to customer service, efficiency, and innovation.

“John is a dynamic and forward-thinking leader,” said Marco Bernasconi, chief operating and innovation officer. “His deep expertise in IT strategy, enterprise architecture, and core banking systems will enhance our capabilities as we continue to evolve to meet the needs of our customers and communities.”

Throughout his career, Jahne has been a strategic leader on projects involving core banking conversions, mergers and acquisitions, and strategic sourcing, all while maintaining a sharp focus on cost savings and service improvements. He has also managed complex vendor relationships and negotiated high-impact contracts that improved operational performance and supported long-term institutional goals.

In addition to his corporate leadership role, he previously operated his own consulting and training firm, further demonstrating his entrepreneurial mindset and depth of technical knowledge in information security, server and network infrastructure, and application engineering.

“I’m excited to join Country Bank at such a pivotal moment,” Jahne said. “This is an organization deeply committed to its customers, communities, and corporate values of integrity, service, teamwork, excellence, and prosperity, and I look forward to contributing to its mission by delivering smart, scalable, and customer-focused technology solutions.”

Outside of his professional work, Jahne is a dedicated community leader and educator. He serves on the board of the Children’s Community School in Waterbury, Conn., supporting its mission to educate the minds, bodies, and spirits of children from urban environments. He is also a long-standing member of the Simsbury (Conn.) Technology Task Force, helping the town enhance its technology strategy and infrastructure. Within the banking industry, he contributes as a faculty member for the Connecticut School of Finance and Management, a program of the Connecticut Bankers Assoc., where he teaches technology in banking.

WARE — Mary McGovern, president and CEO of Country Bank, was elected to the board of directors of the Massachusetts Bankers Assoc. (MBA) at its annual meeting in May. Founded in 1905, the MBA is the only association representing FDIC-insured community, regional, and nationwide banks serving consumer and business clients across the Commonwealth.

“As a dynamic industry, it is crucial for the association to incorporate the insights of banking leaders like Mary,” MBA President and CEO Kathleen Murphy said. “Their expertise and experience empower us to fulfill our priorities of delivering exceptional resources, advocacy, and thought leadership to our members, thereby strengthening their ability to serve their clients and communities. The market knowledge that Mary contributes allows the association to anticipate and address emerging banking needs and economic trends, supporting our members as they cater to a vast consumer and business footprint across the Commonwealth.”

Added McGovern, “I am excited to share my election to the board of directors for our industry’s association, which has successfully served banks for 120 years. Serving on the board allows me to work alongside fellow banking leaders to help shape the future of our industry while advocating for policies and initiatives that support Massachusetts banks. This role aligns perfectly with Country Bank’s mission to make a difference in the lives of employees, customers, and communities. By contributing to the broader banking landscape, we are better positioned to deliver innovative and responsible solutions that strengthen the local economies we serve with pride.”

WARE — Mary McGovern, president and CEO of Country Bank, announced the promotions of four team members whose leadership and dedication continue to elevate the bank and the communities it serves.

Jodie Gerulaitis

Jodie Gerulaitis has been promoted to first vice president of Community Relations. With more than 30 years of experience in financial services, she has a long-standing commitment to financial education and community engagement. She consistently represents the bank with professionalism, warmth, and a strong dedication to making a difference. Her passion for financial literacy is evident in her advocacy efforts, including her recent testimony at the Massachusetts State House supporting mandated financial literacy in schools.

In addition to overseeing the bank’s financial literacy and community relations programs, Gerulaitis serves on multiple nonprofit boards and leads initiatives that strengthen the bank’s partnerships with regional organizations. She is a graduate of the Massachusetts Bankers Assoc. School for Financial Studies and the American Bankers Assoc. Bank Marketing School, and will graduate from the Stonier Graduate School of Banking this June. She also earned an executive certificate in management and leadership from the MIT Sloan School of Management.

Alyson Weeks

Alyson Weeks has been promoted to first vice president of Human Resources and Professional Development. With 16 years of service at Country Bank, including the past 10 years in the Human Resources function, she has played a pivotal role in shaping the bank’s culture and supporting its continued evolution. Her passion for developing people and building meaningful programs has strengthened professional growth opportunities for team members across the organization.

In addition to her work at the bank, Weeks is an active member of the community, serving on the board of River East School-to-Career and as a member of the Pathfinder business technology advisory committee. She holds a bachelor’s degree in history from Worcester State University and a master’s degree in secondary education from American International College.

Lorraine Askew

Lorraine Askew has been promoted to assistant vice president and Retail Banking officer at the Ludlow banking center. A 23-year veteran of Country Bank, she brings extensive experience in customer service, retail banking, and team leadership. She is known for her strong mentorship and commitment to staff development, helping others grow into leadership roles.

A dedicated community leader, Askew is actively involved with several organizations, including the Ludlow Community Center/Randall’s Boys and Girls Club, the VFW Auxiliary, the Get Your Pink On committee, and the Ludlow Rotary. She is a graduate of the Massachusetts Bankers Assoc. School for Financial Studies and recently earned her associate degree in business administration from Holyoke Community College.

Melissa Stefanowich has been promoted to assistant vice president and Retail Banking officer at the Belchertown banking center. With more than 17 years of experience in the banking industry, she has built a career defined by hard work, leadership, and a passion for service.

Melissa Stefanowich

Stefanowich is currently attending the New England School for Financial Studies and is a dedicated advocate for community causes, serving on the boards of Community Options, Belchertown Day School, and the Massachusetts/Rhode Island chapter of the Huntington’s Disease Society of America. She also serves on the bank’s diversity, equity, and inclusion council and has led her branch through consistent growth and success.

“We are excited to announce the well-deserved promotions of Jodie, Alyson, Lorraine, and Melissa,” said Miriam Siegel, chief Culture and Development officer at Country Bank. “Their hard work, dedication, and contributions have been instrumental to the bank’s success. We take great pride in supporting our team members’ commitment to continuous professional and personal growth, empowering them to explore the many rewarding career paths in community banking.”

WARE — Country Bank announced the addition of Lucy Sánchez to its Retail Lending team. She brings nearly two decades of experience in the banking industry and a strong commitment to community engagement.

“We are thrilled to welcome Lucy to the Country Bank team. Her extensive background in banking and mortgage lending, with deep ties to the community and financial literacy, make her an exceptional addition to our retail lending team,” said Miriam Siegel, chief Culture & Development officer. “Lucy’s passion for serving others, along with her entrepreneurial spirit and commitment to building strong customer relationships, aligns perfectly with our corporate values of integrity, service, teamwork, excellence, and prosperity. We are confident that her experience and energy will further strengthen our customer experience and community impact.”

Sánchez began her career in banking in 2006 as a teller and steadily advanced through the ranks to senior leadership roles. Prior to joining Country Bank, she spent more than a decade at Freedom Credit Union, where she was recognized with the prestigious President’s Award: Employee of the Year for her outstanding dedication to both the organization and the community it serves.

A bilingual professional fluent in English and Spanish, Sánchez has long served as a trusted voice within the Latino community. She played an active role on the Latino Initiative Board and became a familiar face through her appearances in local television, radio, and newspaper campaigns. She also authored a financial-education column in Spanish for El Pueblo Latino, covering essential topics such as budgeting, credit, and retirement planning.

Sánchez’s commitment to financial literacy has extended into faith-based and nonprofit spaces. She has led multi-session workshops on financial education for local congregations and has served on the board of the Puerto Rican Cultural Project under the Holyoke Public Library. Her dedication has earned her recognition from Mujeres a la Vanguardia in Springfield for her leadership and community contributions.

In addition to her career in banking, she is a seasoned entrepreneur with experience as a former restaurant owner and the current operator of a sewing academy. Her firsthand understanding of small-business ownership allows her to better support and guide customers in their own financial journeys.

“I’m honored to join Country Bank, an organization that shares my passion for community and financial empowerment,” Sánchez said. “I look forward to helping individuals and families achieve their homeownership goals and build stronger financial futures.”