Daily News

CHICOPEE — The family members who owned and operated Don Roy’s Auto Body and Appearance Center Inc. on Granby Road in Chicopee for more than 30 years have announced the closing of their business.

“It is with a heavy heart that we are making this announcement,” said Don Roy, who founded the auto-body shop in 1992. “We made the decision to close because of several reasons beyond our control, the primary and most important factor being that we can no longer afford to pay our technicians and employees a proper wage. Insurance companies set the labor rate, and it is no longer adequate. We are no longer able to maintain quality repair technicians, and we are not able to keep up to date with all new repair concepts and tooling needed to repair today’s new dimension of vehicles. Auto-body shops are not credited by insurance companies for the investment they make in their shops, and, coupled with the insufficient funding, this has led to the unfortunate decision that our family had to make.”

Don Roy’s Auto Body was an active member of its community, participating in car shows and supporting many local nonprofit organizations. The shop was known for its customer service and received several awards from local business organizations over the years, including Business of the Year from the Chicopee Chamber of Commerce and the Torch Award from the Better Business Bureau.

Roy, along with his wife, Irene, and daughter, Karen, extend their appreciation to all of their employees, customers, and friends who have helped them create a successful business, adding, “their support and patronage will never be forgotten.”

Daily News

SPRINGFIELD — Springfield Technical Community College (STCC) took home three prestigious awards at the National Council for Marketing & Public Relations (NCMPR) District 1 conference in Baltimore.

STCC won Medallion Awards in three categories: Microsite/Landing Page (bronze); Social Media Post or Story A (bronze); and TV/Video Paid Advertisement (single) (silver).

NCMPR, which supports marketing and public-relations professionals at community and technical colleges, holds the District Medallion Awards annually in the fall. These awards are regarded as a benchmark for excellence in communications and marketing in higher education. Competing against colleges across the Northeast (District 1), STCC’s marketing team was recognized for design and communication. Peers from other districts in the U.S. judged the entries.

“I am proud of the talented STCC Marketing and Communications team for being recognized for their terrific work,” said Karen Walker, assistant vice president of Advancement, who oversees the Marketing and Communications team. “This achievement underscores the department’s excellence in promoting STCC’s mission, student success stories, and innovative programs, while also showcasing its impactful communication strategies.”

The STCC Marketing and Communications Department’s recent success at the NCMPR awards is a testament to its dedication to delivering high-quality, effective communication that resonates with students, families, and the community, said Eli Freund, director of Marketing and Communications at STCC.

“We are thrilled to receive these awards, which reflect the hard work and creativity of our team,” he added. “Our mission is to inspire and inform through the stories of our students and the impactful programs STCC offers, and it’s an honor to be recognized by our peers in higher-education marketing.”

The NCMPR District 1 awards affirm STCC’s role as a leader in community-college marketing and communication, showcasing the institution’s commitment to supporting student success and connecting with the community.

The team includes Freund, Assistant Director of Communications Jim Danko, and Digital and Social Media Manager Nicola Ludwig. They picked up the awards at a conference held Oct. 23-25 in Baltimore.

Daily News

FEEDING HILLS — The Western Massachusetts Chapter of the National Tooling & Machining Assoc. held its annual WMNTMA Educational Fundraising Golf Tournament on Sept. 5 at Oak Ridge Golf Club in Agawam to support precision manufacturing in Western Mass.

With 21 sponsors and more than 130 participants, the tournament raised $19,740, exceeding last year’s tournament. This year’s proceeds were divided between two manufacturing technology programs: Westfield Technical Academy and Lower Pioneer Valley Career and Technical Education Center. Each will receive $9,370 to cover the costs of tooling and items necessary to keep the machines operating. A $1,000 scholarship will also be awarded to a student attending a vocational high school in Western Mass.

The event featured a day filled with friendly competition, contests, and a postgame dinner and raffle. Winners received prizes for several categories including longest drive, closest to the pin, and best team score. Mercedes-Benz of Springfield, Robert E. Morris Co., and Teddy Bear Pools & Spas sponsored hole-in-one contests, and Golf Tournament Solutions supplied an air cannon in which participants traded their clubs for an air gun. In addition, Nationwide Hole in One supported a $10,000 putting contest.

“Our annual WMNTMA golf tournament was a resounding success, bringing together industry leaders, educators, and community members to support the next generation of manufacturing,” said Ben Grande, WMNTMA president. “This event highlighted the crucial role that the manufacturing sector plays in fostering a skilled workforce. By attending and contributing to career technical education, companies not only strengthen the local economy, but also help shape a well-prepared and capable labor pool for the future. It’s vital for the manufacturing community to continue its support, ensuring the continued growth and innovation of an industry that drives our region forward.”

Daily News

SPRINGFIELD — U.S. Bancorp Impact Finance has joined the growing list of businesses and community partners supporting Square One’s “Back to Square One” capital campaign.

Impact Finance, a U.S. Bank subsidiary, contributed a $40,000 grant from U.S. Bancorp Community Development Entity toward Square One’s $15.5 million construction project, being built in Springfield’s South End, at the location where its building was destroyed by a tornado in 2011. Slated to open in the spring of 2025, the new, 26,000-square-foot facility will include four preschool classrooms, an outdoor learning and play area, a full-service family support center, and administrative offices.

“Square One is a real difference maker when it comes to having an impact on early-childhood education,” Impact Finance Business Development Officer Tom Oldenburg said. “We’re pleased that the grant funding plugs a critical gap in the project budget so Square One can reach its expansion goals.”

The grant is in addition to $4.4 million in equity Impact Finance provided in New Markets Tax Credit financing.

“We are so proud to welcome U.S. Bancorp Impact Finance to the amazing group of supporters who are helping to make our dream building a reality,” said Kristine Allard, vice president of Development & Communication for Square One. “Their gift is another big step forward toward opening our doors next spring and welcoming in the next generation of our community’s leaders. We are so grateful.”

Currently, the campaign is approximately $2 million shy of its goal. Recently, the MassMutual Foundation announced a $1 million gift to the initiative. In June, Balise Auto, another organization with deep roots in Springfield’s South End neighborhood, announced a $1 million gift to the project.

Other support for Square One’s project is coming from Florence Bank, the Davis Foundation, PeoplesBank, Country Bank, the city of Springfield, and the Commonwealth of Massachusetts. Springfield Mayor Domenic Sarno awarded nearly $1 million in funding, while state Sen. Adam Gomez and state Rep. Carlos Gonzalez sponsored and secured a $2 million earmark in the state budget to support Square One’s expansion of services.

These gifts, paired with a $6 million bond issued by MassDevelopment and the cash equivalent of $4 million in New Market Tax Credits, have positioned the campaign for success.

Community Spotlight

Community Spotlight

Mayor Peter Marchetti says several projects in various stages of development should help ease a critical housing shortage in Pittsfield.

Mayor Peter Marchetti says several projects in various stages of development should help ease a critical housing shortage in Pittsfield.

Starting early in his career in financial services at Pittsfield Cooperative Bank, Peter Marchetti, like many of his colleagues, made it a point to get involved in the community.

He donated time and energy to everything from the United Way to youth bowling; from Pittsfield Community Television to the Pittsfield Parade Committee.

But starting in the late ’90s, he took that involvement to a higher plane, running, successfully, for a seat on the City Council. In 2011, he sought to take things to a still higher level, running for mayor, only to lose a very tight race. After a hiatus from elected office, he returned to the City Council, and in 2023 launched another bid for the corner office, this one successful.

When asked why, he indicated that there was still much work to be done as this city of roughly 44,000, the largest in the Berkshires, continues its transition from being, in essence, a company town — in this case General Electric — to a city with a far more diverse economy, and one that has moved on from GE in every way, including a reimagining of the huge, mostly undeveloped tract that was its massive transformer-manufacturing complex.

“I saw our city at a crossroads, where we have the opportunity to reinvent ourselves; there are many people who still look at us as the old GE manufacturing community. I think we have some opportunities to turn the corner, and I wanted to lead that turnaround,” said Marchetti, who retired from Pittsfield Co-op as senior vice president of Retail Banking Operations. Ten months into his first four-year term, he can cite progress on several fronts.

These include the William Stanley Business Park, created at the GE site, where work is set to commence on a 20,000-square-foot facility that will provide room to grow for many of the startups that now call the Berkshire Innovation Center home.

And also the city’s downtown, still evolving from the GE days, where new businesses have landed and much-needed housing initiatives are taking shape (more on these later).

Beyond Marchetti’s first year in office and his emerging agenda, there are plenty of other developing stories in Pittsfield, many of them taking place downtown, where several issues and trends are colliding, and where that ongoing process of evolution continues.

The expansive downtown area, while now home to several new business and with a falling vacancy rate, continues to experience fallout from the emergence of remote work and a broad decline in daily foot traffic, which is impacting many hospitality and service-oriented businesses.

“Downtown has shifted away from some of our larger companies that would have people here during the day and out for lunch, grabbing coffee, or going out to a bar after work. Now that they’re remote, we’re definitely in need of people downtown regularly. The addition of housing in our downtown will make that difference.”

This decline has been one of the driving forces in the return of First Fridays at Five and other events geared toward generating additional foot traffic, while also helping to inspire efforts to redevelop some downtown properties into housing, which is in short supply and thus a negative force in economic development and business growth.

Indeed, like other communities facing this challenge, Pittsfield is looking at ways to convert office and retail spaces into housing — opportunities that will help meet the need for housing while also bringing back some of the vibrancy lost to remote work.

The return of First Fridays at Five

The return of First Fridays at Five has helped bring more foot traffic to downtown Pittsfield.
Photo by Autumn Phoenix Photography

“Downtown has shifted away from some of our larger companies that would have people here during the day and out for lunch, grabbing coffee, or going out to a bar after work. Now that they’re remote, we’re definitely in need of people downtown regularly,” said Rebecca Brien, managing director of Downtown Pittsfield Inc. (DPI). “The addition of housing in our downtown will make that difference.”

Jonathan Butler, president and CEO of 1Berkshire, the county-wide economic-development agency, agreed.

“I think it’s naive to think that everyone is going to go back to 9-to-5 at the office,” he said. “So what we’re doing throughout the Berkshires, with downtown Pittsfield being a centerpiece of this, is looking at the housing crisis, how we can get more housing built, and looking at some of this commercial space in our downtown.”

For the latest installment in its Community Spotlight series, BusinessWest turns its lens on Pittsfield, a city that continues to move on from its GE-dominated past and put the focus squarely on the present and future.

 

Progress Report

Marchetti grew up in Pittsfield, and, like everyone his age who did, he has fond memories of life in the city when GE was bustling and employing north of 10,000 people, most of whom would be spending their paychecks in a thriving downtown dominated by all kinds of retail, including several large department stores.

Like his immediate predecessors in the mayor’s office, Marchetti stresses a need not to look back, but to instead continue turning the pages on an ongoing evolution.

“People can’t find quality housing in the rental market that is desirable enough for them to stay here. Or, when you’re recruiting and looking to bring transplants to the region, they’re not able to buy a home at a price point that’s realistic, or find quality rental housing that meets their expectations. That’s a huge issue for us.”

He noted progress in many corners of the city, including the former GE site. Once a huge and imposing mass of concrete, the site is being made less intimidating and more ready for redevelopment, one parcel at a time.

Indeed, the parcel known as site 9, has been “completely rehabilitated,” said Marchetti, meaning there has been landscaping and other improvements designed to make it shovel-ready. Meanwhile, $500,000 in grant funding has been received to do the same for sites 7 and 8.

Plans are also moving forward for the construction of a new facility near the innovation center, one that will accelerate new-business development in the park, he noted.

“We have several businesses that have started in the innovation center, and they’re running out of space at that location. This is their opportunity to expand and allow space to be cleared up for additional incubator companies.”

Meanwhile, there has been progress on the housing front, the mayor said, noting that, like most Berkshires communities, Pittsfield is suffering from a shortage of housing, especially of the affordable variety, which is making it increasingly difficult for many to live — or stay — in the city, while also impacting businesses already facing challenges with building and maintaining a workforce.

First Fridays at Five is just one of many initiatives undertaken by Downtown Pittsfield Inc.

Rebecca Brien says the return of First Fridays at Five is just one of many initiatives undertaken by Downtown Pittsfield Inc. to bring foot traffic, and vibrancy, to the downtown area.
Photo by Autumn Phoenix Photography

Within the downtown, there are two projects in early-stage development. One involves conversion of the Wright Building on North Street and an adjacent shoe store, formerly home to a candlepin bowling alley and several offices and shops, into roughly 30 units of affordable housing. The other involves redevelopment of the White Terrace apartments, which will bring another 25 to 30 units online.

Meanwhile, two transitional housing projects are slated to be underway in the coming months, and plans are being forwarded for conversion of a former elementary school into housing, said Marchetti, who said projects currently in the pipeline will add another 100 units, but the city needs another 250 to 300 units, minimum, to meet the growing need.

“The hardest part of bringing new housing online is the millions of dollars it costs to redevelop these properties,” he said, adding that the price tag for the Wright Building project exceeds $17 million.

Butler concurred, but noted that housing is critical to Pittsfield’s ongoing efforts to reinvent itself and sustain the businesses that now call it home.

“Housing is the issue contributing to the workforce problems facing employers today,” he explained. “People can’t find quality housing in the rental market that is desirable enough for them to stay here. Or, when you’re recruiting and looking to bring transplants to the region, they’re not able to buy a home at a price point that’s realistic, or find quality rental housing that meets their expectations. That’s a huge issue for us.”

 

Downtown Developments

Additional housing is expected to bring more vibrancy and new opportunities to the downtown area, said Brien, noting that there are already several initiatives in various stages of development to bring more foot traffic to the area.

One has been the return of First Fridays at Five, which is an amalgam of the former Third Thursday and First Friday Artswalk events, aimed at bringing back what Brien called a “street-festival vibe.”

Pittsfield at a glance

Year Incorporated: 1761
Population: 43,927
Area: 42.5 square miles
County: Berkshire
Residential Tax Rate: $18.45
Commercial Tax Rate: $39.61
Median Household Income: $35,655
Median family Income: $46,228
Type of Government: Mayor, City Council
Largest Employers: Berkshire Health Systems; General Dynamics; Petricca Industries Inc.; SABIC Innovative Plastics; Berkshire Bank
* Latest information available

“We started small,” she said, referring to what was essentially a one-block initiative that started in May and featured everything from musical performers to a small-vendors market; from a beer garden hosted to Hot Plate Brewing to restaurants with on-street dining.

In September, the concept grew with something called Taste of Pittsfield, which featured additional music, dancing, art, food trucks, and activities stretched over another block, from Park Square to Columbus Avenue.

That larger footprint will be used next year, said Brien, adding that the goal moving forward is to continue to add new draws, such as a car show, to bring individuals and families into the downtown and let them experience all that is happening there.

And there is quite a bit in that category, she told BusinessWest, adding that downtown continues to change, evolve, and present a solid mix of anchors (the Colonial Theater and Barrington Stage Co.), long-time businesses such as Carr Hardware and Museum Outlets, and new or relatively new additions, such as Hot Plate; Thistle and Thorn, a gift shop; Witch Slapped, a “haven for all things metaphysical and mystical”; and the Plant Connector, which has a mission “to connect people to the joy of plants and foster a thriving green community.”

Meanwhile, the roster of restaurants continues to grow and evolve, she went on, listing a new steakhouse in Hotel on North; BB’s Hot Spot at the Lantern Bar, a Jamaican restaurant on North Street; and Marie’s North Street Eatery and Gallery, a contemporary deli located in the historic Shipton Building.

This mix is succeeding in making downtown more of a destination for locals and tourists alike, Brien said, adding that one challenge moving forward is to grow a steady pace of foot traffic that extends well beyond First Fridays and other event days.

Another challenge is sustainability, she went on, adding that DPI has created educational opportunities for business owners with the goal of helping them work on, though not necessarily in, their businesses to help ensure continued success.

“Stability is something we need to be focused on, with both existing businesses and the businesses that are coming in,” she explained. “We had a grant opportunity for some of our existing businesses this past summer that enabled them to work with a consultant on such things as marketing and workflow and accounting systems. And next year, we’ll be offering some co-op marketing dollars. We’re great at telling people downtown that we’re here, but we need to make that sure that word is getting out beyond us.

“And in January, we’ll be offering seminars on things like how to read a P&L sheet and how to use Facebook,” she went on, adding that DPI is committed to providing members with educational opportunities to help ensure that they thrive.

That’s just one of many examples of how leadership in this community, on many different levels, is indeed focused on the future and not on the past.

 

Employment

Retaining Talent in 2025

By Nicole Polite

 

In 2025, the business world faces a significant challenge: employee retention. The job market has become fiercely competitive, and the shifting expectations of employees demand proactive and innovative approaches from organizations seeking to retain their top talent. As we navigate this evolving landscape, our focus is on current trends influencing employee retention and offering actionable strategies to engage and keep our workforce.

The outlook in 2025 is one where employees place a high value on workplaces that prioritize their mental and physical well-being. The global shift toward understanding mental health means employees are drawn to environments where their welfare is respected and nurtured. Organizations ignoring these critical aspects risk higher turnover rates as employees gravitate toward healthier work-life balances.

Nicole Polite

Nicole Polite

“The global shift toward understanding mental health means employees are drawn to environments where their welfare is respected and nurtured.”

Flexible working arrangements are now standard. The advent of remote work and hybrid models offers individuals the flexibility to effectively balance personal and professional responsibilities. Companies not willing to offer this flexibility may struggle to attract or retain talent in an era when work-life integration is vital.

Career development is another major factor. Employees are now looking beyond their current roles. They seek continuous learning opportunities and routes for career advancement. The organizations that invest in their employees’ growth not only improve their skills, but also increase loyalty and retention.

In 2025, diversity and inclusion are more important than ever. Workplaces that celebrate and support diverse backgrounds create a sense of belonging, leading to higher employee satisfaction and commitment. Strategic integration of AI and automation can also attract tech-savvy employees, provided workplaces maintain a balance between technology and human-centric approaches.

 

Positive Steps

Let’s explore strategies for employee retention that you can utilize.

First, fostering a positive workplace culture is vital. Building a culture of respect, inclusivity, and appreciation is foundational for retaining talent. Encourage open communication and ensure every employee feels valued and heard.

Second, enhancing work-life balance is critical. Provide flexible working conditions that enable employees to manage their personal and professional lives effectively. Encourage time off to prevent burnout and increase productivity.

Third, investing in career development is crucial. Offering professional-development programs, mentorship, and clear career-advancement pathways shows your commitment to employee growth, fostering loyalty.

Fourth, recognizing and rewarding efforts is key. Acknowledging contributions through structured programs reinforces positive behavior and boosts morale.

Fifth, improving employee benefits is important. Regularly reviewing your benefits package will ensure it meets the changing needs of your workforce. Consider comprehensive health plans, retirement savings options, and wellness programs to enhance employee satisfaction and retention.

Sixth, solicit and act on feedback. Regular surveys and feedback sessions provide valuable insights into employee concerns and aspirations. Acting on feedback shows a true commitment to an improved work environment, bolstering trust.

Seventh, emphasize diversity, equity, and inclusion. Creating an environment where all employees feel they belong boosts morale and engagement.

Eighth, leverage technology wisely. Use technology to improve work processes, but ensure it doesn’t replace human interactions. Investing in tools that enhance communication without compromising personal connections is important.

 

Bottom Line

By focusing on these strategies, businesses can significantly reduce turnover rates. Prioritizing employee well-being and growth, creating inclusive cultures, and adapting to changing workforce demands positions your organization for higher retention rates and success.

A future-proof workforce is not just about retaining talent; it’s about nurturing a thriving organizational culture that encourages growth, innovation, and collaboration. Success on this front results in not only higher retention rates, but also enhanced productivity and success.

 

Nicole Polite is the owner and founder of the MH Group and author of Expectations Aligned: Forging Better Paths for Employers and Employees to Meet in the Middle.

 

Health Care Healthcare News

‘He Truly Shows Up’

 

The Massachusetts Council of Human Service Providers recently presented state Sen. John Velis with the 2024 Legislator of the Year Award during the council’s 49th annual convention and expo in Boston.

“Our human-service workers are truly some of the most selfless people out there, directly caring for those in our communities with disabilities or those struggling with a behavioral-health challenge. I am truly beyond honored to be recognized by the Providers’ Council and their members for my work advocating for these frontline heroes,” said Velis, who serves as the Senate chair of the Joint Committee on Mental Health, Substance Use, and Recovery.

Velis was joined the Providers’ Council at Westfield State University as a guest speaker this past September during the organization’s Western Massachusetts Caring Force Rally, which highlighted the essential services provided by direct-support professionals.

“Senator Velis demonstrates his commitment to the individuals of Massachusetts who need support and services to manage the challenges that substance use and behavioral health bring to their lives. His support of our industry, the providers that work hard every day to make a difference, is unwavering, and he ensures his advocacy for the resources we need to carry out our missions.”

In the current legislative session, Velis helped usher an expansive substance-use and recovery bill through the Senate, which would establish a licensure process for recovery coaches in the Commonwealth. If included in the final Senate-House compromise package, this provision would provide recognition of the importance of lived experience and help grow this profession within the human-services sector.

“Senator Velis demonstrates his commitment to the individuals of Massachusetts who need support and services to manage the challenges that substance use and behavioral health bring to their lives. His support of our industry, the providers that work hard every day to make a difference, is unwavering, and he ensures his advocacy for the resources we need to carry out our missions,” said Lois Nesci, CEO of Gándara Center. “He does this in both words and action. I have often shared with the senator that, when he visits a program or attends an event, he truly shows up — ready to support, ready to listen, and ready to take the next steps. My sincere congratulations to someone who makes an incredible difference every day.”

Added Velis, “I am particularly grateful to my dear friend Lois Nesci and all those at the Gándara Center for nominating me for this award. It is such a privilege to be able to work alongside such dedicated community partners like the Gándara Center to learn about the challenges that need to be addressed to make behavioral healthcare more accessible.”

The Massachusetts Council of Human Service Providers is Massachusetts’s largest human-services membership association, representing more than 220 community-based agencies around the Commonwealth, including Gándara Center. During the ceremony, the Providers’ Council recognized 13 other individuals from across the state for their work in the human-services sector.