Big Y Announces Changes to Leadership Team
SPRINGFIELD — The board of directors of Big Y Foods Inc. announced the following changes to its senior leadership team, effective Jan. 1. These changes align with the enterprise’s expanding business activities and the dynamic shifts that are occurring within the supermarket, convenience, and retail liquor industries.
Donald D’Amour, current chairman and CEO, will transition out of his day-to-day responsibilities as CEO and will continue to serve as an advisor to the board in his new role as chairman emeritus. He was appointed to CEO in 1980 and in 1997 succeeded his father and co-founder, Paul D’Amour, as chairman of the board.
“Our company continues to grow and evolve, and we are always developing opportunities to better serve our customers in the communities where we operate,” Donald said. “Ushering in strategic change requires a dedicated group of professionals and leaders, such as this team, which is at the vanguard of the most innovative thinking in our industry. I’m proud of this seasoned, well-respected team that is well-poised to lead our company now and into the future.”
Charles D’Amour, son of co-founder Gerald D’Amour, will continue as president, a position he has held since 2006. In order to allow for a smooth transition, he has been appointed CEO and will be responsible for helping to drive the overall strategic direction of Big Y along with the company’s vision and mission. In addition to providing overall leadership and oversight, key departments of Finance, Legal, Real Estate and Development, Employee Services, and Information Resources Technology will report directly to him.
Michael D’Amour, grandson of Paul D’Amour and son of Donald D’Amour, was appointed to the position of executive vice president in 2014 and has added the role of COO, a position formerly held by Charles, to his roster of responsibilities. As COO, Michael will be responsible for all operating aspects of the company, including Sales, Operations, Distribution, and Supply Chain. He began his full-time career at Big Y in 1996.
Guy McFarlane, Big Y’s vice president of Fresh Foods since 2011, has been promoted to senior vice president of Sales and Marketing, where he will oversee sales and procurement, pricing, marketing, and data analytics. He will report to Michael D’Amour. McFarlane began his career at Big Y more than 23 years ago and has been in the supermarket industry for 41 years.
Richard Bossie, Big Y’s vice president of Operations since 2016, has been promoted to the new position of senior vice president of Operations and Customer Experience. Within this expanded role, Bossie will oversee all operational aspects of the company that impact the customer experience, including labor planning, inventory control and ordering, checkout and customer service, and retail asset protection, along with all operational aspects of Big Y Express Gas and Convenience Division and Table and Vine, Big Y’s flagship beer, spirits, and fine-wine store. He also will report to Michael D’Amour. Bossie began his career at Big Y more than 30 years ago and has more than 38 years of retail experience.
Nicole D’Amour Schneider, Big Y’s senior director of Store Operations (and granddaughter of Paul D’Amour and daughter of Donald D’Amour), has been appointed to the new position of vice president of Supermarket Operations, with specific focus on the daily operations of the supermarket division. Along with the five district directors reporting to her, she will continue to drive operational excellence throughout the chain. She reports to Bossie. She began her full-time Big Y career in 1999.