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Community Spotlight

Community Spotlight

Chris Dunne

Chris Dunne says one of the town’s priorities is to create more housing.

 

‘Diverse.’

That’s the one word Jessye Deane kept coming back to as she talked about Deerfield and its business community.

And with good reason.

Indeed, while this community of just over 5,000 is home to Yankee Candle Village, Historic Deerfield, the Magic Wings Butterfly Conservatory, and other tourist attractions, its economy is quite broad, covering sectors ranging from agriculture to craft brewing (which doubles as a tourist attraction, as we’ll see); manufacturing to retail; restaurants to the arts.

They all come together in a picturesque community that is a true destination, said Deane, executive director of the Franklin County Chamber of Commerce, which also calls Deerfield home. And this diversity is certainly an asset, she added, especially as manufacturing declines in many other communities.

“This diversity is the real strength of the economy of Deerfield,” she told BusinessWest, noting that, while large employers like Yankee Candle are always important, the backbone of the community’s economy is small businesses.

And, as noted, they cover all sectors, from restaurants like Leo’s Table in the community’s small but vibrant downtown to Ames Electrical Consulting, a growing business, soon to move to Greenfield, that specializes in helping manufacturers and even municipalities with efforts to automate facilities and processes.

That list also includes manufacturers like Worthington Assembly, which has become noteworthy not only for the circuit boards it produces for a wide range of clients but for a decidedly different culture, one it describes as ‘humanizing manufacturing’.

The obvious goal moving forward is to continue adding more pieces to this diverse business puzzle, said Chris Dunne, Deerfield’s Planning & Economic Development coordinator, while also making the town even more livable and, well, simply providing more places to live.

Indeed, like most other communities in this region — although not all those in Franklin County, where population loss is a pressing issue  — Deerfield needs more housing, said Dunne, adding that creating more is part of a larger effort to repurpose land and property in what he called the town campus.

“Approximately 45% of Deerfield residents are over age 55, so there is a definite need for senior housing.”

This is a collection of buildings, many of them currently or soon to be town-owned, including the current Town Hall, two churches, and a former elementary school, some of which could likely be converted to senior housing, said Denise Mason, chair of the town’s Planning Board, adding that there is real need in this category, and if it is met, other homes could become available to younger families.

“Approximately 45% of Deerfield residents are over age 55, so there is a definite need for senior housing,” Mason said. “And there is a housing issue across our region, and especially in Deerfield. We’re hoping that by building senior housing — and we’re looking to add approximately 32 units — that would free up some of the other homes, because we do have some older seniors who would like to downsize, but they have no place to move to.”

For this, the latest installment of its Community Spotlight series, BusinessWest turns the lens on Deerfield, where an increasingly vibrant community and ever-changing destination comes into focus.

 

Developing Stories

They are referred to as the ‘1821 Building’ and the ‘1888 Building,’ respectively, because that’s when they opened their doors.

The former is a long-closed church, and the latter is the aforementioned former elementary school that, with the help of a $4 million federal earmark, is being eyed as a replacement for the current town offices, built in the ’50s and now outdated and energy-inefficient.

Wade Bassett

Wade Bassett says Yankee Candle is one of many intriguing draws that have helped transform Deerfield into a true destination.

Transformation of those two historic properties tops the list of municipal initiatives in Deerfield, Dunne and Mason said.

And if town offices can be moved to the renovated school, new uses, perhaps senior housing, could be found for the current Town Hall, which, as noted, is an aging, inefficient structure.

These properties and others sit on what is called the campus, a slice of land, most of it town-owned, between North Main Street and Conway Street that includes several structures, including Town Hall, the 1821 and 1888 buildings, the town’s senior center, a ballfield, and a second church, St. James Roman Catholic Church, and its rectory, which the town may acquire with an eye toward preservation and reuse, perhaps for more senior housing, said Mason, adding that a request for proposals will soon be issued for that property.

As noted, there is real need for this type of housing, said Mason, noting that, if it is created, homes will come on the market, opening the door for more families to move to the community.

Meanwhile, new senior housing on the campus and more young families would provide a boost for the nearby downtown, said Dunne, adding that, while that area is vibrant, there are some ‘infill projects,’ as he called them, to contend with, including a long-vacant Cumberland Farms (a new, much larger one was opened on Route 5).

Other initiatives include ongoing development of a municipal parking lot with EV chargers, one complete with a large amount of green space to counter all the paved surfaces downtown — and a Complete Streets project that include improvements to sidewalks and adding a tree belt to downtown streets.

While there’s a concerted effort to create more housing inventory for those who want to live in Deerfield, there’s already a deep portfolio of attractions for those who want to visit.

“Tree House is driving a lot of traffic to this area, with their beer and with their concerts.”

Yankee Candle has long been the mainstay, and it continues to evolve in this anchor role, said Wade Bassett, director of Sales and Operations at Yankee Candle Village.

But the tourist sector, like the overall economy, is diverse, boasting everything from butterflies to history lessons at Historic Deerfield to the latest draw — craft beer and accompanying events, especially at Tree House Brewery, now occupying the large campus that was once home to publisher Channing Bete.

That campus incudes a concert venue that brings thousands of people to Deerfield for shows, said Dunne, adding that the brewery is working with town officials to increase the limit for attendance so it can bring larger acts to that campus and thus increase the ripple effect.

19th-century building

This 19th-century building is among the properties in the town ‘campus’ being eyed for renovation.

And that effect is already considerable, said Jen Howard, owner of Leo’s Table, a breakfast and lunch restaurant on North Main Street, named after her grandfather, who owned and operated a similar establishment in Fitchburg after returning from military service.

Howard said she explains the name on a regular basis, adding that many guests will ask her male kitchen employee if he is Leo.

Those guests run the gamut, she said, noting that there is a solid core of locals, many of them senior citizens, but many diners are coming on their way to attractions like Yankee Candle, the butterfly conservatory, and, increasingly, Tree House.

“We even see some from the parking lot — people charging their vehicles will come in,” she told BusinessWest, adding that a much larger boost comes from the tourist attractions, which fuel many other hospitality-related businesses.

 

Staying Power

At Yankee Candle, they call it the “golden key.”

That’s the name of a long-standing program, a tradition, really, at the company, whereby one family, or an individual guest, is chosen to receive an actual, and quite large, golden key, which they are required to wear, and which entitles them to enjoy all the many experiences at the Village for free.

Deerfield at a Glance

Year Incorporated: 1677
Population: 5,090
Area: 33.4 square miles
County: Franklin
Residential Tax Rate: $13.85
Commercial Tax Rate: $13.85
Median Household Income: $74,853
Median Family Income: $83,859
Type of Government: Open Town Meeting
Largest Employers: Yankee Candle Co., Pelican Products Inc.
* Latest information available

“They can enjoy Wax Works, they can fill a candy jar, they can get some ice cream at Ben & Jerry’s — it gives a next-level experience to the guest,” said Bassett, adding quickly that the program was designed to engage not only guests, but employees at the Village as well. Indeed, each day a different team member is assigned the task of deciding who, if anyone, is worthy of the golden key, which is awarded for many good reasons, from a 100th birthday to a wedding anniversary to marking one’s final round of chemotherapy.

“Recently, we had two people get engaged in our Black Forest, and one of our employees came back and said, ‘we just had an engagement in our store — why don’t we give them the golden key?” Bassett went on, adding that the program is just one way the Village strives to heighten what is still in most respects a retail experience and take it to the next level.

That level has been raised continuously over the more than 30 years that the Village has been operating, he said, adding that the facility, which is in seemingly constant motion and changing with the holidays and seasons — Easter and April school vacation are next on the schedule, and programs are already being developed — is now part of a broad effort to make Deerfield and all of Franklin County a true destination.

Indeed, like others we spoke with, Bassett said Deerfield has become a regional tourism hub, with a variety of attractions that can broaden a visit from a few hours to an entire day — or even longer.

Tree House has been an important addition to the mix, he told BusinessWest, adding that it is part of a craft-beer trail, if you will, along with Berkshire Brewing nearby in the center of Deerfield. But Tree House has become a much bigger draw with its concerts and other types of events.

“Tree House is driving a lot of traffic to this area, with their beer and with their concerts,” Bassett said, adding that this traffic is finding its way to different stops in the area, including Yankee Candle.

Deane agreed, and said that the goal in Deerfield, and across Franklin County, is to simply “extend the stay.” Elaborating, she said the community has Yankee Candle to bring visitors in, but it also has Tree House, Berkshire Brewing, Historic Deerfield, and other attractions to keep them there for an extended stay — and bring them back again.

 

Meetings & Conventions

Horse Sense

President and CEO Gene Cassidy

President and CEO Gene Cassidy.

When people think of the Eastern States Exposition, they often think immediately of the Big E, the 17-day fair that dominates the tourism landscape at the start of each fall. But Eastern States is much more than that, as reflected by its diverse array of events, both large and small, and the resulting economic impact on the region — not to mention its important mission of keeping its agricultural heritage alive for future generations.

Fifty-two years ago, notes Greg Chiecko, a local camping group set up shop at the Eastern States Exposition — and have come back every year since.

“That was our first non-fair event. They took the building for the whole month — it took that long to set up, do their show, and move out.”

How things have changed, said Chiecko, director of Sales. The Big E, the 17-day fair that has taken place each fall for more than a century, remains the ESE’s most famous calling card. But outside the fair, the grounds hosts more than 100 events annually, some small-scale, some much larger, like the camping and outdoor show that now crams hundreds of vehicles into three large buildings each February.

One of the many horse shows at the ESE.

One of the many horse shows at the ESE.

“The dynamics have changed substantially over the past 50 years,” Chiecko said. “They’ve been doing it so long, it’s amazing. They still take a little while to move in, but they do it with such accuracy, and they literally move out of all the buildings in a day.”

A quick look at the coming month’s schedule demonstrates the range of groups that present events here. February alone offers the Amherst Railway Society’s Railroad Hobby Show, the aforementioned Springfield RV Camping and Outdoor Show, the Springfield Sportsmen’s Show, and two dog shows. March brings the Old Deerfield Spring Sampler Craft Fair, Mark’s Northeast Motorsports Expo, the Antique & Modern Firearms Show, the Maple Harvest Day & Pancake Breakfast, the AMMO Fight League, a Massachusetts 4-H Blue Ribbon Calf Sale, and the large Western Mass. Home and Garden Show — not to mention two more dog shows.

“We call ourselves the flexible facility in the heart of New England, and we truly are,” said Chiecko, who will leave the ESE next month to become president and CEO of the Outdoor Amusement Business Assoc. “And every show is different. The Big E and the Fiber Festival are the only events we produce. We’re a landlord the rest of the year. Some of these are volunteer groups, some are professional promoters, some are associations … it runs the gamut. They produce the shows, and we offer services, like ticket takers, ticket sellers, security, and more. They can use our services or use their own.”

Greg Chiecko calls the ESE “the flexible facility in the heart of New England.”

Greg Chiecko calls the ESE “the flexible facility in the heart of New England.”

Gene Cassidy, president and CEO of the Eastern States Exposition, noted that the facility also offers services like advertising, sign manufacturing, banking, and other amenities that many venues don’t have in their portfolio. The result of this flexibility and roster of services results in a high retention rate, with groups that return year after year. In addition, he noted, “some staff people have been here for 40 years. So there’s a lot of institutional memory.”

The ESE’s consumer shows — home shows, gun shows, camp shows, sport shows, and the like — tend to be among its most popular offerings, Chiecko said. “We’re also the dog-show capital of the Northeast. In 2017, we had 36,000 AKC-registered dogs on our property, just from the AKC shows, not counting other groups. Dog shows are a big deal. And we love dog shows because they come on holidays: Easter, Thanksgiving weekend, Fourth of July weekend, times of the year when it would be difficult to fill our spaces.”

“In 2017, we had 36,000 AKC-registered dogs on our property, just from the AKC shows, not counting other groups. Dog shows are a big deal.”

EASTEC, the largest manufacturing event east of the Mississippi, returns to the fairgrounds this May for its biannual visit. “Exhibitors love it, and the area restaurants and hotels do great,” Chiecko said, adding that local trade shows, from the likes of J. Polep Distribution Services and Performance Food Group, also regularly host events. Meanwhile, clients book parties and weddings at Storrowton Tavern and the Carriage House, which managed by a private firm but owned by the ESE.

That’s far from an exhaustive list, but it does lend credence to Chiecko’s “flexible facility” motto.

“I’ve been here 24 years, and I’ve never heard a “can we do it?” inquiry that I’ve had to say ‘no’ to,” he said. “The facility is so flexible, and our crew is so flexible, we can do anything.”

Animal Attraction

Despite the myriad events the ESE presents each year, its heritage remains firmly rooted in animals and agriculture.

“We do 13 horse shows outside the three we do for the fair,” Chiecko said. “We do a sheep show, youth cattle shows, and we have a big poultry show coming up next month. And this past year, we had the National Rabbit Association. We had 18,000 rabbits here.”

“The joke,” Cassidy quickly added, “was that 18,000 rabbits came, and 36,000 left.”

The attendance level varies among these events, Chiecko noted. “A lot of the horse shows tend to watch themselves rather than anything else. But the rabbit show attracted a huge population from the general public.”

The annual Western Mass. Home and Garden show

The annual Western Mass. Home and Garden show brings attendees face to face with hundreds of local businesses.

However, when it comes to most animal events, Cassidy said, “I wish there were more people engaged. It’s our job to promote the breed or species, put it out there for the public to consume, and they’re free events. The fact is, if the Big E had more days or we had more acreage, more of those shows would take place during the course of the fair so we could get as many people from the public exposed to that. But we do our best to try to promote interest in it; we believe it’s important for agriculture. It’s mission-driven; we’re not making any money on that. That’s all stuff we promote and invest heavily in.”

Still, “the more shows we can put in during the fair, the more it helps us fund our agriculture program, most of which happens outside of the fair, in the other 49 weeks of the year,” he went on. “We make it available to the public so they can have the exposure. It’s tough in this day and age, when the youth in the general population are so disassociated from agriculture, and we deal with the hardcore animal activists, the people who have serious agendas against consumption of animals, and they influence public policy to the detriment of the greater good of society.”

That has affected the national 4-H program, which gets federal funding and is being influenced by people outside of agriculture, which results in regulation making it harder for children to be involved. Meanwhile, Future Farmers of America, a private nonprofit not under federal control, is going strong, Cassidy explained, noting that, no matter the vehicle, it’s important to keep engaging young people in agriculture and animal rearing. “Those are the kids that going to feed the world in the next generation.”

It’s one of the reasons why the Big E, which continues to set attendance records, is so critical, in that it helps fund the other 49 weeks of events while driving interest in animal shows; people are more likely to check out such shows once they’ve bought a ticket and are at the fairgrounds.

“At one time, we had four or five antique shows here. The Internet has almost eliminated antique shows because people can shop from the comfort of their own living room.”

“The fair is just a fundraiser. It’s like your church bazaar, except we just happen to run 17 days and are one of the biggest in the world,” Cassidy said. “It’s a fundraiser for us to drive stewardship into our mission. I wish more people were as excited about that mission as we are. I look down the road a generation, and we’ve got a lot of work to do.”

On the other hand, Chiecko said, the consumer shows are still strong because people enjoy events that reflect their hobbies and interests. But even there, the Internet has impacted certain shows.

“At one time, we had four or five antique shows here. The Internet has almost eliminated antique shows because people can shop from the comfort of their own living room, which is really too bad, because the quality of what people get isn’t nearly the same. It’s the same with craft shows. That’s the nature of the business cycle — we’re no different than a brick-and-mortar store dealing with Amazon.”

Living the Mission

Cassidy emphasized more than once during BusinessWest’s visit that the Eastern States Exposition makes a priority of its agricultural mission. “Not everyone relates to that mission. But if we can’t support agriculture, we can’t support everything else we support – and we support a lot.”

He’s not just talking about planned events. The fairgrounds has been a staging center for emergency situations as well. Northeast Utilities set up camp and fed its crews there during the famous October 2011 snowstorm. A few months before that, the ESE’s dorms housed hundreds of people suddenly made homeless by the tornado that struck the region. “We’ve hosted large RV rallies here,” Chiecko said. “If a cattle guy breaks down on 91, they might come here.”

So there’s a community impact in addition to the economic impact to the region — more than a half-billion dollars a year, he noted, with only part of that generated by the 17-day Big E. “Year-round operations play a big role.”

He believes its impact will only grow now that MGM Springfield has opened across the river.

“I think we have a good partnership,” he said, one that extends beyond parking cars for MGM during its first week of operation last summer. “They bring large conventions to town, which utilize rooms and banquet spaces downtown — well, we have 355,000 square feet of exhibit space. We’re hoping to see more city-wide conventions. It’s a tight-knit community here.”

Dog shows have become a surprisingly robust source of bookings for the ESE.

Dog shows have become a surprisingly robust source of bookings for the ESE.

For convention goers and people who attend events at Eastern States, MGM is another activity to take in while visiting Springfield, he added, while people who come to Springfield mainly for the casino might also take in an event at the fairgrounds — and everyone benefits.

“Because of the advertising campaign MGM launched, it put Springfield on the map in a bigger way, and I think our fair benefited from that,” Cassidy said of last year’s record attendance at the Big E, which took place a few weeks after MGM opened. “My hope is that, with the synergies we’ve developed in partnership with MGM, we can help bring more commerce to the city of Springfield in the form of non-fair events: trade shows, professional shows, manufacturing shows.”

With that in mind, he keeps plugging away at that year-round mission — because, simply put, the Eastern States Exposition is more than a center for events of all kinds. It’s a critical piece of the region’s tourism and economic picture.

“If this place ever went away, the impact on our economy would be devastating,” he said.

Which is why he doesn’t intend to let the ESE go to the dogs — well, except on those weekends when it does.

Joseph Bednar can be reached at [email protected]