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Spirit of Giving

The 15th annual meeting of the Community Foundation of Western Mass. provided an opportunity for 15 randomly selected attendees to recommend $1,000 grants to Pioneer Valley charities of their choice.

They included (above, left to right) Mary Hoyer of Amherst, Denise Granger of Springfield, Carla Oleska of Northampton, Constance Clarke of Shelburne Center, Nina Berman of Wilbraham, and Michael Korzeniowski of Holyoke. Pictured at left are Stephen A. Davis, new board chair of the Community Foundation, and Dr. Carol A. Leary, outgoing board chair.

Above, are Sandy and Wendy Pearson, who were recognized at the event for a charitable contribution made to the foundation.


Training for Tomorrow

More than 150 visitors attended the recent Health Careers Open House at Springfield Technical Community College. Guests enjoyed tours and demonstrations in 16 academic programs. At left, Corinne Lemoine works on Megan Carter’s hair; both are Cosmetology students.

At lower left, Nursing student Michelle Shilasi performs tests on one of the college’s 14 patient simulators. Below, Mary Beth Sienkiewicz, a Clinical Laboratory Science student, demonstrates a blood draw.

Opinion

The countdown to the start of the Deval Patrick era continues, as does the speculation about what will happen once he assumes office.

While some in the Bay State are wary about a Democrat in the corner office (there hasn’t been one for 16 years) and the loss of some brand of checks and balances, we see an opportunity for some actual progress on issues, not the posturing for higher office that defined the Mitt Romney administration.

It’s up to Patrick, who invited weary voters to “check back in” during the campaign, and earned their support by pledging a different kind of leadership, a communal undertaking he announced with his campaign slogan Together We Can. Time will tell if the rhetoric translates into effective, shared leadership, but for now, there’s hope.

Here are some priority items for the Patrick administration, areas that need attention if the state and this region are going to achieve the kind of prosperity everyone desires.

  • The Control Board: Leave it alone. As we’ve said on a few occasions, while much of the hard work has been done with regard to balancing the budget and negotiating labor contracts, the Finance Control Board’s work is far from finished. Changes in the way the city is run need to be institutionalized, and progress must be made on several economic development projects. An intact control board, operating for at least a few more years, represents the best hope for getting these assignments done.
  • Pay Real Attention to Western Mass.: While campaigning in the region in 2002, Romney offered the obligatory ‘I’m bullish on Western Mass.’ He then proceeded to largely ignore the area, sending out the lieutenant governor to deliver a check once in a while and showing up (finally) at the Big E. Patrick is also ‘bullish,’ and offered similar campaign pledges. We hope he backs them up with policies and funding that will make the area more competitive and able to attract the kind of real economic development that has come to other sections of the Bay State, but not the Pioneer Valley.
  • The Brain Drain: It’s real, not imagined. While tens of thousands of people still come to Massachusetts to be educated, the number is, in fact, declining. Part of the reason is that some people can’t afford it. The private schools will always do well, but the public schools have been forced to raise tuition and charge higher fees because the state’s commitment to public higher education has fallen, and is now among the lowest in the nation. State and community colleges are viable options for many residents — sometimes the only option — and they drive economic development because a large percentage of their graduates stay in the region. Patrick should make efforts to increase the Commonwealth’s commitment to public higher education a real priority.
  • Push the University: Speaking of public high education, the state also needs to make a bigger, better commitment to UMass, on all campuses, but especially in Amherst. Perhaps this region’s best hopes for real job creation comes from research at the school. Research centers are built on facilities, faculty, and overall reputation, and thus the Commonwealth must continue to make significant investments in the state university.
  • Lower the Cost of Doing Business: This was another of Romney’s priorities, or so we were told. But today, the state is more expensive, in terms of doing business, than ever before. Part of it is taxes, fees, and red tape (although some of those numbers have actually gone down) but there are other issues, especially the cost of living, commuting, and heating one’s home or business. If the state is to remain competitive with other regions of the country, especially warmer climates, its leaders must take steps to ensure that fewer business owners and individuals are forced to say, ‘I can’t afford to be in Massachusetts.’

Patrick can’t do all this by himself — and according to his campaign rhetoric, he wouldn’t even try. By forging partnerships with the Legislature, local governments, and the business community, he can bring real progress on these issues and more.

And that’s critical, because the Commonwealth is at a crossroads, and needs to take the right path.

Opinion
A Smarter Look at the Bay State’s Costs

We aren’t in Taxachusetts anymore.

Think about the reasons young college graduates, working couples, or even retirees cite when they say they are leaving for North Carolina or Florida. The costs that are driving our workforce to other states and keeping new employers away are for housing, transportation, and energy — all of which are taking more money out of the family checkbook than other states.

Now that the debate about a tax rollback that would save most families only a few dollars a week is over, the new administration needs to work with the Legislature to find creative ways to control those big- ticket costs that even the anti-tax Pioneer Institute recently pegged as the leading cause of job and population loss.

House lots the size of football fields. Old farms converted to Anywhere USA subdivisions. New water pipes, utility lines, and roads flung farther afield while downtown infrastructure crumbles. The ever-expanding time and distance of commutes — these are things we can start to control, and when we do, costs will drop for all of us, and our tax dollars will be put to more efficient use.

Neighboring states have started to put price tags on ‘building anything anywhere.’ Maine spent $200 million on building new schools in the last two decades, even though the school population is declining — the children are just more dispersed. Rhode Island estimates it will spend $1.5 billion by 2020 on additional fire, police, utility, and road costs and lost urban tax revenue from haphazard growth.

While much attention in our state is focused on the brain drain due to high housing costs, a recent study by the Center for Housing Policy found that transportation actually eats up more of working families’ paychecks. Add to this a finding by Boston Consulting Group that after job availability, access to outdoor activities is the second- most important reason college graduates decide to stay or leave the state. Clearly, the next governor needs to encourage employers to locate in places where people already live, build affordable homes near public transportation, and preserve the parks, beaches, and forests that attract workers, as well as tourists, from around the nation.

To start working in earnest on the kind of reforms that will save us time and money in the next decade, the new governor and legislature need to:

  • Fund our crumbling transit systems. Let’s put jobs, schools, and shopping closer to homes and transit, adds seats to the T and commuter rail, and expand public transportation statewide to take some of the burden off our choked roads. Right now, we can’t even afford to fix what we have, so we need to consider a full menu of funding options. Proposing to cut tolls while we are raising T fares is exactly the wrong direction to take;
  • Enact zoning reforms and local aid incentives that remove impediments to affordable housing, encourage towns to recreate the traditional New England village, and protect land of ecological importance. Two-acre lot minimums are sending developers into cornfields. We need to reward towns that grow smart with funds they need to provide local services, not hamstring them into absorbing growth they can’t afford;
  • Invest $250 million more each year in public infrastructure. The state’s financial managers put a limit on how much new debt the state can take on and retain a good bond rating. Neutral experts believe the state can afford to borrow more to fix our deteriorated infrastructure.

The Patrick administration should build on the Romney administration’s attempt to coordinate investments and policy in transportation, housing, energy, environment, and economic development, ending the ‘silos’ of government that have led to contradictory planning, turf wars, and wasted tax dollars. The new governor and Legislature need to show real leadership in tacking the costs that have lightened our wallets for some time now.

Bold initiatives will cost money in the short term, but in the long term, families will stay and save money, and government will spend less.

Kristina Egan is director of the Massachusetts Smart Growth Alliance.

Sections Supplements
Stress-management Expert Tells People to Put Themselves on Their To-do List
Kate Forest

Kate Forest says her various programs and seminars are designed to show people that they have options when it comes to coping with stress.

Kate Forest calls it the ‘red light shoulder turn,’ and that name pretty much says it all.

It’s a stress-reduction exercise designed to help transform a generally negative experience — an annoying stoppage in traffic — into something positive.

It’s a simple step that only takes a few seconds, said Forest, noting that the maneuver involves merely a few slow, deep breaths and a slight turn of the shoulders to reduce tension. But it could, if undertaken with other, similarly motivated steps, have a rather significant impact.

The shoulder turn is one of many exercises — physical and mental — that Forest recommends during a seminar she offers titled Time-saving Ways to Lower Stress. It’s the most popular of a short list of programs she has created in conjunction with her latest business venture, called the Kate Forest Life Wellness Connection.

Like her first business endeavor, the Bliss Yoga Center, it is designed primarily to change the way people think about things, or what is known as ‘cognitive restructuring.’

Indeed, in her marketing materials on the Wellness Connection, she borrows a quote attributed to Albert Einstein: When you change the way you look at things, the things you look at change.

This was how Forest felt after completing her first experience with yoga nearly eight years ago — “I remember sitting at home that night and feeling differently than I was used to feeling; I felt a peace of mind, a calmness, that had eluded me for a long time” — and she was so motivated by the experience that she decided she wanted to teach the subject. Thus, the former salesperson, hair stylist, and CPR instructor turned entrepreneur.

And earlier this year, she became one in the serial category, starting the Wellness Connection and quickly booking seminars at several area businesses, including Health New England, Springfield College, and Landmark Realtors. The calendar for 2007 is quickly filling up, and Forest has already scheduled a women’s wellness program for next March at Valleystone Credit Union, a few blocks down Boston Road from her yoga studio in Wilbraham.

While her various programs have many goals, their basic mission is to help individuals find ways to reduce stress in their lives. The motivation is obvious, she said, adding that stress impacts every facet of one’s life — from overall health to life at home to productivity at the office — and therefore it must be addressed proactively.

“Stress can contribute to high blood pressure, sleepless nights, fatigue, anxiety, physical aches, and chronic illness,” she explained. “It can also cause you to become scattered and unfocused, and when you’re trying to juggle all of your many responsibilities, this can undermine even your best efforts.”

Reducing stress is a lifelong exercise, she said, one that starts with an attitude that this assignment is not only doable, but quite realistic. And it begins with people putting themselves on their to-do list.

“Too many don’t,” Forest explained, and that’s because they’re too busy taking care of everyone else — at home and the office. “What we hear from our culture is ‘work harder, do more, work faster, you’re not good enough, don’t rest, don’t relax, you need to just force yourself to work harder.’

“The truth is we need to rest, and we need to renew,” she continued, “even if it’s only for five minutes a day or one minute at a time — or three deep breaths at a red light.”

Stress Test

Forest told BusinessWest that her entrepreneurial ventures are, in some ways, reflective of the message she leaves with people through her various programs. In short, she tells them to never stop searching for what’s right for them.

She spent many years searching — and cutting hair — until she discovered yoga at an eight-hour session at Westfield’s Genesis Spiritual Life Center, and decided then and there that she wanted to become an instructor.

“I knew that I had found something that could not only help me, but help me to help others — on a number of levels,” she said. After successfully passing several courses and gaining certification as an advanced instructor, she opened Bliss Yoga Center in 2001.

She considers the Wellness Connection to be an expansion of the yoga venture, and a way to take its basic assignment — ‘bringing mindful living to life’ — to a much broader audience. And by mindful living, Forest means creating a balance in life, developing positive habits, and finding what many people believe is missing from their lives — that peace of mind that was missing from hers.

Accomplishing all this often requires an attitude adjustment, or cognitive restructuring, she explained, referring to individuals’ broad reaction to all that is happening around them, and the need to take a more positive, far less stressful general outlook.

“One thing that most people don’t realize is that they do have a choice in how they respond to stress,” she said, “and this is a big part of my teachings — helping people to understand that awareness and that they do have a choice in how they think and how they let their negative inner voice talk to them.

“Cognitive restructuring is just retraining your mind,” she continued, “because so many people are conditioned to think negatively about themselves, other people, and their work situation; I want them to focus more on what’s right than what’s wrong.”

Doing so will help an individual on a number of levels, starting with their physical health, she explained, adding that performance on the job will also likely improve, as well as interpersonal relationships. Why? Because people can be more focused on what’s in front of them.

Indeed, stress and the pressures of life and work have the ability to make people scatterbrained, she said, adding that, when one’s attention is divided, he or she is less likely to succeed in whatever it is doing they’re doing, be it a project at work or communicating with a spouse or child.

“We’re just so busy in our society, and we’re so addicted to rushing, that when we do get to spend time with our loved ones, often we’re lost in our thoughts,” she explained. “We’re thinking about our day, we’re thinking about what happened at work; we’re there, but we’re not really there.

“That’s why I tell people when they do have time to be with loved ones, to really be with them,” she continued. “So many people are, in essence, sleepwalking through their days. I try to teach people how to pay attention on purpose.”

These are messages she delivers through a series of programs, one that she hopes to expand in the months ahead. In addition to ‘Time-saving Ways to Reduce Stress,’ current offerings include:

  • ‘Change Your Perception — Change Your Life’: This program is designed to help people maintain a positive attitude, despite challenging work environments, pessimistic people, and individuals’ own self-critical inner dialogue;
  • ‘Mindful Eating’: Poor eating habits are a byproduct of today’s busy lifestyles, said Forest, adding that they contribute to a laundry list of problems ranging from sleepless nights to poor self-esteem. This program spotlights that cause-and-effect phenomenon and offers suggestions on how to fit healthy, mindful eating into a busy schedule;
  • ‘Stretch Away Tension to Renew in Minutes’: Physical tension causes tight muscles, which can lead to body aches, headaches, reduced circulation of blood and oxygen, a tired mind, and diminished energy levels, said Forest. This program provides participants with simple yoga stretches to reduce physical tension and chronically tight muscles, while improving flexibility, releasing stress, and creating an overall sense of personal well-being;
  • ‘Life Balance Through Mindful Living’: This program helps individuals who feel overwhelmed, overstressed, and disconnected from what matters most to create a better balance in their lives. It also demonstrates how to fit self-renewal into even the busiest of days.

Looking at her programs from a business perspective, Forest sees a strong market for her services — an indication of the prevalence of stress in today’s society, as well as a desire among many people to at least attempt to do something about it.

“These programs are popular, and they’re going to be more so in the future, because through them, people can see that they have options,” she explained. “It’s all about taking the small steps, not to just be more productive at work, but to find more meaning in life.”

It’s All Well and Good

Returning to the red light shoulder turn, Forest said that exercise is a simple yet effective example of how stress permeates life, and how individuals can deal with it.

A red light slows one down, possibly making an individual late for whatever they’re driving to, thus creating tension, she explained. Instead of focusing on these negatives, shoulder turn practitioners can instead work to alleviate tension by doing their mind and body some good.

Taking such an attitude from the intersection and into the office and the home requires some work on the part of the individual, she said, but it’s necessary if one is to counter all the many negative impacts of stress.

“The thought process can create more stress, or it can decrease your stress,” she said. “It all comes down to how we think about things.”

George O’Brien can be reached at[email protected]

Sections Supplements
Music-booking Business Creates Some Performances of Note
Amy Bateman and Charlie Apicella of CArlo Music Management

Amy Bateman and Charlie Apicella of CArlo Music Management

The strains of a new party-planning trend are being heard locally, as one area musician pairs creativity with commerce to offer a unique, intimate addition to any gathering.

Charlie Apicella, owner of CArlo Music Management based in Amherst, a live-music booking service that specializes in providing unique jazz and classical ensembles, has been a musician since childhood, as well as a performer. After completing his degree in Arts and Administration at UMass Amherst, Apicella put his musical skills to work in a number of music- and culture-based jobs, among them assisting with the management of the UMass ‘Jazz in July’ workshop and the Litchfield Jazz Festival in Connecticut.

But two years ago, he moved on to start his own venture, and said creating a business to serve as an outlet for his talents and those of several other area musicians has helped him cultivate a creative career and fill a niche in the entertainment scene, particularly during the holidays. But on a grander scale, Apicella, a jazz guitarist, said he also feels he’s resurrecting an important piece of American culture and introducing it to new audiences.

“I love jazz,” he said. “We need to go back to the time when there was more of a community for musicians, and we sadly are lacking that today. The environment I would like to help create is a partnership between the venue and the musicians.”

To that end, Apicella has begun to develop relationships with a number of local restaurants and businesses, providing music for events such as holiday celebrations and themed dinners, and tailoring programs to fit those themes.

Apicella performed recently at Yankee Candle in South Deerfield, for instance, as part of a trio put together solely for the event, a Veteran’s Day observance.

“We performed Dixieland, swing, and patriotic melodies for the people while they were shopping,” he said, noting that the performance was well-received, and is indicative of the personal touch music can lend to any event.

“It was really nice to see some older gentlemen in their military uniforms,” he said. “People were filled with pride, were very responsive to the Duke Ellington and Louis Armstrong selections we played, and were noticeably touched when our trumpet player did his solo rendition of ‘America.’”

Apicella was also called upon to provide entertainment for Thanksgiving at the Delaney House, and said he worked to provide something both intimate and original for diners.

“I put myself with a violinist and trumpet player,” he said. “We performed in duo and solo formats and moved around among the tables to interact with the guests, and gave them something special to remember for the holiday.”

Apicella said bookings are moving briskly as he continues to develop entertainment packages for venues such as Del Raye in Northampton and Night Kitchen in Montague, and to book holiday parties throughout November, December, and January. That’s due in part to the way Apicella said he manages his musicians and his business — with a strong focus on professionalism and customer service.

He explained further that the music he provides adds a new layer to events, by complementing the ambience a restaurant strives to achieve.

“Wine dinners are meant to highlight the food and wine of a certain country or region,” he offered as an example. “I also do a lot of private parties for people, often at their homes. The versatility of music I can offer for such events is what I feel sets CArlo Music apart.”

Those styles include Latin jazz, tangos, bossa nova, Italian folk songs, light classical (particularly of France and Eastern Europe), and Dixieland jazz (especially of New Orleans and Kansas City). Apicella also manages three specific groups: Cidade, which provides tango and Latin jazz music; the Rhythm Kings, which performs ragtime and early jazz; and Iron City, a jazz groove ensemble. He also books performances in other styles in tandem with partnering musicians, such as string quartets and classical groups.

And while Apicella said his business can provide entertainment to venues across the Northeast, he plans to maintain a strong presence locally.

“The Pioneer Valley has been very good to me, and business is steady,” he said. “I feel very good when I am asked to do special events, and to put together something nice for a large audience.

“My philosophy is that I can help hosts exceed the expectations of their guests,” he concluded. “This is the obvious outcome when you offer music you are passionate about, in a way that is entertaining and engaging for the audience.”

Contact Charlie Apicella at CArlo Music Management at (413) 824-9267;[email protected]. Music samples can also be heard at www.cidadetango.com andwww.ironcityjazz.com

Sections Supplements
Don and Judy Puffer Made a Name for Themselves with a Marriage of Ideas
Don and Judy Puffer

Don and Judy Puffer

Two very different careers within one marriage is not unusual, but two very different businesses that function under one umbrella as well as within one marriage certainly is, especially when both companies are consistently profitable. And as Don and Judy Puffer can attest, the metaphor of husband and wife as a team has never been more appropriate.

He owns a printing business; she owns a salon.

He taught school for several years; she’s always had an entrepreneurial itch.

But while some differences are evident, Don and Judy Puffer, two successful business owners and prominent community leaders in Westfield, share many similarities in addition to that distinctive last name, a home in Southwick, and two grown children.

Married for 35 years, the two have forged a unique professional presence in Western Mass. in almost the same time. Judy’s business, Puffer’s Salon and Day Spa on College Highway in Westfield, is now entering its 30th year and is bursting at the seams with a fast-growing client base. Don’s business, Puffer Printing, which opened in Westfield in 1990, expanded in 2000 to include a second location in Easthampton, and both shops are on decidedly solid ground.

Not bad for two kids from Minnesota, who moved to Western Mass. just one year into their marriage largely out of curiosity — Don had visited once before and liked the area, and Judy had never been to the Northeast and wanted to give it a try.

But as the saying goes, it stuck — or at least, the Puffers decided to stick around, and in doing so have created a name for themselves with two businesses that are vastly different in their services, but very similar in terms of how they’re run: with a strong emphasis on continuing education, employee retention, and careful, incremental growth.

In a candid interview with BusinessWest, Don and Judy Puffer frequently credited each other in large part for their individual successes. They also finish each other’s sentences and laugh at each other’s jokes — skills that enhance any partnership, business or otherwise.

“You can’t do it all by yourself, but with the two of us, we can share the load, take on different things, and grow together,” said Judy. “And, he’s my best friend.”

Shear Desire

The Puffers first entered the Westfield business world in 1976, when Puffer’s Salon was founded. At the time, Judy ran her business from a rented room in the back of an existing salon, while Don taught printing at Southwick High School. Later, the salon moved to Church Street, where spa services were first added. Ten years later, it moved to its current location.

“I’ve always had a passion for this,” Judy said, “and it was that passion that drove and developed the business.”

Don noted that a layoff from his teaching job, and not a burning desire to dig an entrepreneurial path of his own, was the original impetus for opening Puffer Printing. He even returned to teaching at Westfield High and later Westfield Vocational-Technical School. But he said the business, which has carved a niche as a short-run, multi-color commercial printer and accompanying copy shop in Easthampton, has been rewarding nonetheless.

“We’ve weathered the storms that printing businesses often face,” he said, “and we’ve constantly grown. Between the two businesses, we’ve gotten to know a great many people, and this community has been good to us.”

In turn, the Puffers have become recognizable faces in the Westfield community and the Western Mass. business landscape. Don currently heads the capital fundraising committee for the Amelia Park Children’s Museum in Westfield, slated for completion in 2007 (see related story, page 40), while Judy is an active Westfield Rotarian and also a member of the Chamber of Commerce’s board of directors, the Noble Hospital Advisory Board, and the Cosmetology Advisory Board at Springfield Technical Community College.

“Being involved keeps us in the loop,” she said. “It let’s us know what’s happening in the community and keeps us visible.”

Inking the Deal

It also helps the pair bolster their already solid reputation in the business community.

“We have worked hard to build a good reputation, and we can’t walk away from that because it doesn’t stay that way unless you continue to work at it,” said Don. “It’s never over — this is a 24/7 operation we’re running.”

That notion resonates even more when the Puffer business model is further examined. Puffer Printing and Puffer’s Salon and Day Spa actually function under one umbrella corporation, Puffer International, which allows the Puffers to operate under one tax identification number and one payroll.

There are some challenges associated with the unique arrangement. The two businesses already translate into long days for both owners, and an S corp. adds a few clerical concerns.

“Sometimes it’s hard to get a true picture of how each business is doing from year to year at first,” she said. “There’s a little more math.” What’s more, when vacation time rolls around, more often than not both principals of Puffer International are gone at the same time.

But the two agree that, over the years, they’ve built a strong network of employees and managers with whom they both feel comfortable leaving their businesses temporarily, and also agree that, overall, pooling their talents and resources was the best decision they could have made.

“We do take time to unwind,” said Judy. “We’ll never be able to go away for weeks or months at a time as things are, but we’ve built a good staff. I think even if people make mistakes, which we all do, leaving our businesses in the hands of staff we trust makes them stronger.”

“Working together is what makes us successful,” Don added. “When all is said and done, everything goes into one pot anyway, so it makes sense to share.”

The Cutting Edge

That emphasis on creating a strong team is one tenet the Puffers share, and low turnover at both the salon and Puffer Printing speak to their success in that arena. Don, for instance, said he rarely refers to his longtime manager, Tim Champagne, as his employee, but rather his business partner.

“We’re good friends,” he said. “I taught him the ropes, he has run my business for me in the past, and now I think there are a few things he’s more knowledgeable about than me.”

Similarly, in an industry that typically experiences very high turnover rates, Judy will honor several employees this year at her annual holiday party who have been with Puffer’s for five, 10, or 15 years. Gina Yelle, Puffer’s senior stylist, has been with the company for 20 years, since its early days as a one-room salon and ‘micro-spa,’ a term Judy laughingly coined.

“Without our staff, neither of us would be sitting here,” she said. “I can’t stress that enough, because our people are what keep things going and what essentially causes growth.”

“Do you know how many weddings and baby showers we go through?” added Don with a grin. “It has become part of our job to remember all of these names — our employees, their spouses, their children … it’s not easy.”

But he agreed that, indeed, a strong set of employees — 30 at the salon and four at Puffer Printing — is a big reason for both companies’ steady growth. The salon and spa typically sees between 5% and 15% growth annually, and has never had a down year. Puffer Printing, as a younger business, continues to grow at a slightly faster rate, recording about a 25% increase in revenues last year.

Both companies have had to stay abreast of technological trends and make necessary upgrades — the salon, for instance, recently abandoned its appointment books in favor of a computer-based, automated system, and continues to expand internally to meet the needs of a growing number of clients. Puffer Printing has converted to an entirely digitally based printing system, and complements its core business with the Easthampton copy center.

But it’s that focus on the human factor that both Don and Judy Puffer return to when looking at the reasons for their success.

“We have to stay on the edge, to stay with what’s happening globally,” said Judy. “But it’s not just the technical equipment we use that brings that edge to the area. We also need to keep educating ourselves and our staff.”

Puffer’s stylists, for instance, are frequently exposed to new trends and techniques through New York-based seminars and shows as a matter of course. And within the printing business, the majority of Don’s employees are former students.

“We’re very software-driven, so we routinely send our people off to get trained,” he said.

The emphasis on training is an aspect both Don and Judy Puffer plan to hone in coming years. While both businesses continue to move forward steadily, Don said other than the renovations and additions already in the works — particularly at the salon and spa, which has already undergone a redesign and remodeling project and will continue to change throughout next year — no major changes to either facet of Puffer International are expected.

“We have this footprint that we grew into, and now we plan to make good use of the locations, the space, the staff, and the clients we both have,” he said, to which a nodding partner, in life and business, added a wrinkle.

“We’re thankful, because we know it could all change tomorrow,” she said. “That’s a feeling we like to keep in our minds. And we’re also proud of what we do — what we do together.”

Jaclyn Stevenson can be reached at[email protected]

Departments

Forensic Science Night

Nov. 28: Bay Path College in Longmeadow will host a Forensic Science Night from 5:30 to 9 p.m. for young women who are high school students, their parents, and guidance professionals interested in exploring the growing forensics-related fields that include forensic science, forensic psychology, criminal justice, and legal justice. Lt. Regina Rush-Kittle from the Connecticut State Police, Troop K, will deliver the keynote address titled ‘Do You Have What It Takes? Making It as a Woman in Law Enforcement Today.’ Workshops will include ‘Take A Byte Out Of Crime,’ ‘Not Guilty by Reason of Insanity,’ ‘Making the Case,’ and ‘Forensics on the Road.’ The program is free; however, registration is required. For more information, call the Admissions Department at (413) 565-1331, or E-mail [email protected].

Communications Conference

Jan. 9: Western New England College in Springfield, in partnership with the Valley Press Club, will host the fourth annual communications conference, titled ‘Getting Noticed in the 21st Century,’ from 8 a.m. to 2:30 p.m. The conference is intended for business professionals, members of nonprofits, and students as an opportunity to build skills, including how to communicate effectively through various media and how to network with industry experts and colleagues. This year’s Lifetime Achievement Award will be presented to regional broadcaster Jack O’Neill during a luncheon. Workshop topics will include: ‘The Art of the Interview,’ ‘Great Internet Resources for Communication,’ ‘The Power of Internal Communication,’ ‘Photo/Web/Design Software: Where Do I Start?’ and ‘Adobe Photoshop Basics.’ For registration fee information, call (800) 660-9632 or (413) 782-1473 or visit www.wnec.edu/communications.

Departments

The following bankruptcy petitions were recently filed in U.S. Bankruptcy Court. Readers should confirm all information with the court.

Assaf, Amena
552 Dutchess St.
Springfield, MA 01129
Chapter: 7
Filing Date: 10/17/06

Barrett, Alan
78 Chase Ave.
North Adams, MA 01247
Chapter: 13
Filing Date: 10/30/06

Biggins, Dennis T.
Biggins, Jane E.
41 South St., Unit 67
Easthampton, MA 01027
Chapter: 7
Filing Date: 10/25/06

Bourgeoise, Tina M.
326 Westwood Ave.
East Longmeadow, MA 01028
Chapter: 7
Filing Date: 10/25/06

Bouton, Edward J.
535 Onota St.
Pittsfield, MA 01201
Chapter: 7
Filing Date: 10/16/06

Braman, David
PO Box 275
Sunderland, MA 01375
Chapter: 7
Filing Date: 10/17/06

Canela, Basilia I.
368 Saint James Ave.
Springfield, MA 01109
Chapter: 13
Filing Date: 10/31/06

Carlson, Mary Esther
148 Sunset St.
Pittsfield, MA 01201
Chapter: 7
Filing Date: 10/26/06

Carnevale, Joanne M.
6 Cady St.
Ludlow, MA 01056
Chapter: 7
Filing Date: 10/31/06

Cintron, Mariam
70 Broadway St., Apt. 189
Chicopee, MA 01020
Chapter: 7
Filing Date: 10/27/06

Colzie, Kenneth D.
63 Cambridge St.
Springfield, MA 01109
Chapter: 7
Filing Date: 10/31/06

Cruz, Leticia
21 Virigina St.
Springfield, MA 01108
Chapter: 7
Filing Date: 10/18/06

Diotalevi, Brian T.
19 Grant Ave.
Ludlow, MA 01056
Chapter: 13
Filing Date: 10/23/06

Diotalevi, Michelle A.
19 Grant Ave.
Ludlow, MA 01056
Chapter: 13
Filing Date: 10/23/06

Foster, David J
17 Harrison Ave.
Easthampton, MA 01027
Chapter: 7
Filing Date: 10/18/06

Foster, Karlene M.
17 Harrison Ave.
Easthampton, MA 01027
Chapter: 7
Filing Date: 10/18/06

Gasperini, Michael J.
Gasperini & Sons
45 Longview Dr.
East Longmeadow, MA 01028
Chapter: 13
Filing Date: 10/29/06

Granitto, Anthony
Granitto, Jean Torrance
9 Katie Lane
Palmer, MA 01069
Chapter: 7
Filing Date: 10/16/06

Grunfeld, Mary M.
41 Glendale Circle
Ware, MA 01082
Chapter: 7
Filing Date: 10/19/06

Hall, Regina
59 Stebbins St.
Springfield, MA 01109
Chapter: 13
Filing Date: 10/30/06

Hodgman, Parker Edwin
146 Nassau Dr.
Springfield, MA 01129
Chapter: 7
Filing Date: 10/31/06

Hovsepian, George
96 Minechoag Heights
Ludlow, MA 01056
Chapter: 7
Filing Date: 10/27/06

Hutchinson, George F.
Hutchinson, Luahn S.
PO Box 196
Williamsburg, MA 01096
Chapter: 7
Filing Date: 10/27/06

Kiely, John F.
71 Outer Dr.
Chicopee, MA 01020
Chapter: 7
Filing Date: 10/24/06

Kooblall, Mahash P.
Kooblall, Denise I.
9 Bray Park Dr.
Holyoke, MA 01040
Chapter: 13
Filing Date: 10/16/06

 

Krassler, Erich E.
Krassler, Susan
5 McMahon Dr.
Holyoke, MA 01040
Chapter: 7
Filing Date: 10/24/06

Lightcap, Thomas K.
Lightcap, Ellen J.
60 White Fox Road
Feeding Hills, MA 01030
Chapter: 13
Filing Date: 10/30/06

Lisboa, Carlos J.
161-1/2 Oak St.
Holyoke, MA 01040
Chapter: 7
Filing Date: 10/16/06

McCollum, Madeline R.
26 Westminster St.
East Longmeadow, MA 01028
Chapter: 7
Filing Date: 10/24/06

Nahorniak, David C.
212 Breckwood Blvd.
Springfield, MA 01109
Chapter: 7
Filing Date: 10/17/06

Pacula, Malgorzata/Malgosia M.
642 Beacon Circle
Springfield, MA 01119-2061
Chapter: 7
Filing Date: 10/24/06

Pio, Otis P.
55 Dresser Ave.
Chicopee, MA 01013
Chapter: 7
Filing Date: 10/30/06

Plummer, Donna M.
240 Brookside Road
Orange, MA 01364
Chapter: 7
Filing Date: 10/31/06

Roda, Frank Joseph
Roda, Janet Theresa
52 Taylor St.
Holyoke, MA 01040
Chapter: 7
Filing Date: 10/27/06

Rosa, Carmen M.
945 St. James Ave.
Springfield, MA 01104
Chapter: 13
Filing Date: 10/25/06

Roznovsky, Constance B.
1111 Westfield St.
West Springfield, MA 01089
Chapter: 7
Filing Date: 10/31/06

Saint Jean, Tracey A.
161 Otis Stage Road
Blandford, MA 01008
Chapter: 13
Filing Date: 10/16/06

Sanchez, Omar A.
53 Ridgeway St.
Holyoke, MA 01040
Chapter: 7
Filing Date: 10/23/06

Schreiber, Kenneth
Schreiber, Carrie A.
156 Lukasik St.
Chicopee, MA 01020
Chapter: 13
Filing Date: 10/20/06

Silverman, Don
178 Brittany Road
Indian Orchard, MA 01151
Chapter: 13
Filing Date: 10/31/06

Smith, Joseph
146 Fair Oak Road
Springfield, MA 01128
Chapter: 13
Filing Date: 10/19/06

Torres, Bienvenido
Torres, Linda E.
1614 Carew St.
Springfield, MA 01104
Chapter: 7
Filing Date: 10/31/06

Tudryn, Theodore C.
21 Captain Lathrop Dr.
South Deerfield, MA 01373
Chapter: 7
Filing Date: 10/16/06

Vozella, Mary Alice
78 Lawnwood Ave.
Longmeadow, MA 01106
Chapter: 7
Filing Date: 10/30/06

Werner, Ellen M.
22 Magnolia Ave.
Holyoke, MA 01040
Chapter: 7
Filing Date: 10/24/06

Wilcox, Edgar H.
Master Star Window Contractor
135 Westminster St.
Springfield, MA 01109
Chapter: 13
Filing Date: 10/24/06

Williams, David L.
7 Whitney Ave.
Monson, MA 01057
Chapter: 7
Filing Date: 10/26/06

Willridge, Paul Anthony
22 Vassar St.
Springfield, MA 01109
Chapter: 7
Filing Date: 10/23/06

Wood, David G.
7 Acton St.
Indian Orchard, MA 01151
Chapter: 13
Filing Date: 10/26/06

Departments

Verizon Extends Broadband Network

WOBURN — Continuing to build on its strategy to provide voice and data networks to businesses and mobile professionals across the country, Verizon Wireless recently announced the expansion of wide-area wireless broadband services to the Springfield, Northampton, and Amherst areas through its BroadbandAccess and V CAST offerings. The expansion, based on the company’s Evolution-Data Optimized network technology, creates coverage along Interstate 91 traveling from the Connecticut border to the college towns in and surrounding Amherst and up to Hatfield. BroadBandAccess coverage is being expanded in Springfield, West Springfield, Amherst, Hatfield, Northampton, Hadley, Holyoke, Chicopee, Ludlow, Palmer, Wilbraham, Longmeadow, and Agawam. For more information, visit www.verizonwireless.com.

AIM’s Confidence Index up in October

BOSTON — The Associated Industries of Massachusetts (AIM) Business Confidence Index gained 2.9 points in October to 59.9, its highest reading in 20 months. The rise moved the Index above a narrow range in which it had fluctuated for most of the past two years, according to Raymond G. Torto, chair of AIM’s Board of Economic Advisors and Principal, CBRE Torto Wheaton. Massachusetts employers were significantly more positive about national economic conditions, reflecting rising stocks, falling energy prices, and favorable news on interest rates, added Torto. Survey respondents also reported stronger sales and an increase in hiring. The Index is based on a survey of AIM member companies across the state, asking questions about current and prospective business conditions in the state and nation, as well as for their respective organizations. For more information, visit www.aimnet.org.

Bay Path Seeks Sponsors for Women’s Conference

LONGMEADOW — ‘Resilience’ is the theme for the 12th annual Bay Path College Women’s Professional Development Conference on April 27 at the MassMutual Center in Springfield, and keynote speakers have been secured to address that subject. They are: Valerie Plame, the CIA operative whose identity was disclosed by the media, resulting in an unwelcome end to her career; Lynn Donohue, a high-school dropout who became a millionaire by starting her own bricklaying company; and poet and author Maya Angelou. Businesses interested in marketing opportunities during the conference should contact Kary Lewis, director of Special Programs, at (413) 565-1293 or via e-mail at [email protected].

Bright Nights Features New Area

SPRINGFIELD — Santa’s Cottage is a new display that will be featured at Bright Nights at Forest Park this holiday season, sponsored by the Spirit of Springfield and the Springfield Parks Division. The display will be the first opportunity for visitors to get out of their vehicles and walk among the lights leading the way to Santa’s Cottage. United Bank is the sponsor of the new area. Inside Santa’s Cottage, a cozy atmosphere will be created for Santa to greet visitors, pose for photographs, and listen to holiday wish lists. Bright Nights at Forest Park will open for its 12th season on Nov. 22 and operate Wednesday through Sunday until Dec. 10. Beginning Dec. 13, the lights will be lit nightly. For more information on Bright Nights, visit www.brightnights.org or call (413) 733-3800.

Region Expected to Trail Growth Nationally

BOSTON — The New England Economic Partnership expects New England to lag behind the nation in economic growth through 2010. The forecast group also noted that its twice-yearly predictions are speculative given the uncertainty about the current housing slump. The group also noted that employment in New England is expected to grow at an average rate of 0.8% a year through 2010, below the 1.3% forecasted each year across the nation.

Departments

The following building permits were issued during the month of November 2006.

AGAWAM

Louise Pananas
916 Suffield St.
$900,000 — Renovation of machine shop to new restaurant and banquet facility

AMHERST

Sunsations
6 University Dr. 109
$5,482 — Construction of two new tanning rooms and a storage area
EAST LONGMEADOW

Hafey Funeral Home
120 Shaker Road
$35,000 — Bathroom renovation

GREENFIELD

Bank of Western Mass.
45 Federal St.
$10,000 — Re-roof

HOLYOKE

Holyoke Mall Company
L.P. C/O Pyramid Companies The Clinton Exchange

50 Holyoke St. – Space G – 305
$16,500 — Remodel Existing Master Cuts Hair Salon Store

Holyoke Mall Company
L.P. C/O Pyramid Companies The Clinton Exchange
50 Holyoke St.
$325,000 — Remodel Existing Coldwater Creek Store

Holyoke Mall Company
L.P. C/O Pyramid Companies The Clinton Exchange
50 Holyoke St.
$446,325 — Lane Bryant — remodel existing store

Holyoke Mall Company
L.P. C/O Pyramid Companies The Clinton Exchange
50 Holyoke St.
$1,074,998 — Sports Authority — remodel existing store

Holyoke Mall Company
L.P. C/O Pyramid Companies The Clinton Exchange
50 Holyoke St.
$125,286 — Payless-remodel existing store

NORTHAMPTON

New Commercial Building
332 Pleasant St.
$202,200 — N.A.

Service Properties Inc.
84 Conz St.
$150,342 — Interior & exterior renovations

 

Ten Main Street
$43,000 — Construct interior walls to divide space

Pizza Factory
143 Main St.
$10,800 — Install kitchen exhaust system

SOUTH HADLEY

Center Redevelopment
29 College St.
$24,575 — New roof

Center Redevelopment
29 College St.
$21,575 — New roof

Mt. Holyoke College
50 College St.
$21,389,060 — New dorms

SPRINGFIELD

Derf Realty
1 Carando Dr.
$98,000 — Renovate office space for new tenant.

Laundromax
57 Allen St.
$340,000 — Fit out existing building into new laundramat.

Mercy Medical Center
233-271 Carew St.
$84,688 — Expansion of existing infusion area.

Pine James Apartments
25-45 Pine St.
$339,750 — Renovation

Springfield College
263 Alden St.
$718,000 — Addition of science classroom

WESTFIELD

Powdermill Village Apartments
126 Union St.
$600,000 — Renovation due to fire, buildings 9,10,19, and 20

WEST SPRINGFIELD

KFC
931 Riverdale Road
$90,000 — Remove glass atrium and re-side.

Departments

The following Business Certificates and Trade Names were issued or renewed during the month of November 2006.

AGAWAM

Agawam Church of the Bible
335 Walnut St. Ext.
Raymond E. Fowler

Al Adams Insurance
551C Springfield St.
Albert J. Adams

AFR Associates Landscaping
76 Ottawa St.
Albert Montagna

Bayside Beaches
32 Horsham Place
Steven W. Marasi

Baystate Instrument Repair
525I Springfield St.
Carl G. Ippoleto

Cecco
29 Albert St.
David R. Cecchi

Chestnut Hill Farm Services
625 Shoemaker Lane
Jon Benerakis

Custom Touch
39 Alfred St.
Peter Platt

David Dondi Dental Lab
764 Springfield St.
David C. Dondi

Fern I. Reimers
30 Federal St. Ext.
Fern I. Reimers

JMS Mechanical Heating
and Air Conditioning
140C Autumn St.
Stephen Brown

King’s Allstar Photo Service
65 Kathy Terrace
Suzette Donald

Lighthouse Christian Center
522 Springfield St.
Lee Dematos- Pastor

Vicki’s Hairstyling
351 Main St.
Vicki Fontana

Salon Tres Chic
339 Walnut St. Ext.

AMHERST

Kano Ventures
15B High St.
Sabir Zohir & Carson James Mitchell

SouperBowl Inc.
96 North Pleasant St.
John Sobieski

Tres Jolie
29 Grantwood Drive
Sandra Twohig

Western Massachusetts Darfur Coalition
26 Morgan Circle
Nancy Rothschild

CHICOPEE

Chicopee Check Cashing
65 Main St.
Jan Sudol

Crow’s Nest
264 Exchange St.
Andrea J. Carrier

DB Painting
61 Taylor St.
Darius Z. Borkowski

Export Auto Sales
454 Chicopee St.
Djamshid Karamshahi

Geno’s Auto Service
121 Memorial Dr.
Michael E. Nawrocki

J&S Handy Man Service
69 Hampshire St.
Vincent J. Cole

Kaput’s Auto Body Inc.
226 Granby road
Bernard L. Dupuis

Malbros Auto Body
84 East Meadow St.
Edwin J. Malikowski

Pioneer Auto Sales
168 New Ludlow Road
David J. Desmarais

Roger’s Auto Body & Glass
26 Old James St.
Roger G. Castonguay

EASTHAMPTON

Comprehensive Investigation Service
116 Pleasant St. Suite 301
Thomas C. Kirkpatrick

Mass-Nights
24 Chapman Ave.
Shane R. Swanson & Justin M. Wellman

Treasures
116 Pleasant St.
Thomas C. Kirkpatrick

EAST LONGMEADOW

All About Design
50 Holland Dr.
Amy L. Livingstone

Crystal Nails
613 North Main St.
Linh Ai Lam

First World Mortgage Corp.
44 Harkness Ave.
Armand Arce

Redstone Rehab and Nursing Center
135 Benton St.
Benton Drive Operating Co. LLC

Vanle’s Hair & Nail
613 North Main St.
Stephanie Le

GREENFIELD

Building Blocks Childcare
79 Shattuck St.
Melinda J. Roy

Homespun by Andy’s
329 Deerfield St.
Gloria J. Easton

MacLeay Associates
377 Main St.
Jeffrey G. Morse

MoJo’s Nightclub
10 Fiske Ave.
Maureen L. Johnson

Ron’s Coffee Brake
426 Main St.
Ronald Rollins

HADLEY

The Healing Zone Therapeutic Massage
245 Russell St. Store 11
Nancy Newton

X9 Games
367 Russell St.
Michael C. Jacques

HOLYOKE

Dakota Management Services
14 Wayne Court
Adam David

El Comeriano Family Restaurant
420 High St.
Lee Oscar Perez

Imagine Photographic Studio
321 High St.
Javier Negron

202 Liquors
518 Westfield Road
Carolin, LTD

LONGMEADOW

Dave’s Better Nutrition
165 Brookwood Dr.
David Alan Reburn

The Styled House
54 Kenmore Drive
Kristina M. Miller

NORTHAMPTON

Acadia Herbals, LLC
2 Conz St.
Nathaniel Petley

D.D.T.
12 Drewsen Dr.
Don Ahlgreen

Florence Business Services
57 Main St.
Jagdish Singh

 

High Ridge Financial Planning
30 High St.
Douglas J. Wheat

Sequential Computer Solutions
3 Valley St.
Maxim A. Charles

The Organization for Voter Integrated Democracy Inc.
49 Market St.
David Wilson McCormick & Jason Alan Urban

PALMER

G.P.W. Construction
2093 Calkins Road
Gregory Nowakowski

JD Cleaning Services
4125 Church St.
Nestor Chupany

New England Equipment
15 Third St.
Gary F. Como

SOUTH HADLEY

International Creative Alliance
7 Country Lane
Lorraine M. Lowling-Kwiat

Kaifer Appraisals
10 Sycamore Park
Verna M. Kaifer

Peoplestuff
7 Country Lane
Lorraine M. Lowling-Kwiat

Scolor Designs
7 Country Lane
Lorraine M. Lowling-Kwiat

SOUTHWICK

Bianca Zoie
27 Hastings Road
Biancan Zoie Borotto

Forget-me-nots
535 College Highway
Linda Sshwarz

Serarnino’s General Store
587 College Highway
Fransic F. Sevarino

Simplicity Salon
21 Depot St.
Jamie Lynn Melloni

The General Store
587 College Highway
Hasmukh Gogri

SPRINGFIELD

3GS Transport
110 Brandon Ave.
Gabriel Sanchez

Bari Inc.
32 Fort Pleasant Avenue
Khalida-Darueen-Bari

Ivy’s Glitz Glam Nail Salon & Boutique
435 Springfield St.
Tanya Young

JMS Business Systems
6 Macomber Ave.
James M. Skarbek

Julissa Kitchen Mobile Food
9 Hayden Ave.
Raquel Rijo

Ken’s Automotive
250 Verge St.
Kenneth Bernard

L. Glass Creations
119 Elmore Ave.
Lekethia Glass

Longhill Deli Store
26 Longhill St.
Gladys Rivera

Luis Trucking
52 Stebbins St.
Luis J. Navarro

Luz Construction
127 Dickenson St.
Luz Y Ortiz

MD Trading Corporation
249 Bay St.
Musa Dukuray

Main St. Produce
2560 Main St.
Anibal Martinez

MaryKay Cosmetics
34 Amherst St.
Sonya Lian Williams

Mass. Holy Assembly Church For All People
20 Euclid Ave.
Elder Robert Butler

Matt’s Auto Service
681 Dickenson St.
Matthew T. Bedarel

Must Have By Beth
1391 Parker St.
Beth A. Lemelin

Nails Model
459 Main St.
Truong Tai

New England Mutiny
422 Main St.
Joseph Ferrara Jr.

New England Power Sports
11 Harvey St.
Bruce J. Bemier

Rise & Shine Auto Repair
5 Fountain St.
Enrique A. Vargas

Roy’s Towing Service
1130 Bay St.
Andrea Roy

Shesid Construction
402 Page Blvd.
Maria Rodriquez

Startek Cleaning Services
198 Chestnut St.
Marcilene Silva

SunnysideUp Restaurant
89 Main St.
Karen A. Nunes

T-Mobile
774 Boston Road
Omnipoint Communications

Trustee Realty
2112 Wilbraham Road
Jason Gadson

WESTFIELD

Danek’s Auto
190Russell Road Suite A
David Danek

Hickory Hill Farm
325 Montgomery Road
Dennis L. Bishop

Ivan’s Carpentry
12 Crown St.
Ivan I. Biley Sr.

Jencaran Performance Inc.
46 Springfield Road
David E. Riddle

Manicures and More by Mary Faith
52 Court St. 2nd Floor
Mary F. Leblanc

WEST SPRINGFIELD

A to Z Vinyl
34 Hanover St.
Viktor Savonin

E.P. Letendre Inc.
349 Cold Spring Ave.
Omnipoint Communication Corp.

Mario Shoe Service and Clock Repair
211 Elm St.
Mario Cardinale

Pro Vac Systems
16 Ryan Dr.
Daniel J. Desnoyers

Safelite Auto Glass 1230
842 Main St.
Brent Johnson

Svad Rooter Sewer & Drain Cleaning
60 Colony Road
Svad Dizdarevic

The Original I Love My Jojo’s
179 Daggett Dr.
Jaydog Inc.

United Plumbing Supply Inc.
1060 Memorial Dr.
Bath & Kitchen Gallery

Departments


Douglas A. Bowen

Holyoke-based PeoplesBank announced two key promotions at the executive level: Douglas A. Bowen has been promoted to President and Chief Operating Officer from his current role as Executive Vice President and Chief Lending Officer.

 

 


Joseph D. LoBello

Current President and Chief Executive Officer Joseph D. LoBello is taking on the new role of Chairman and Chief Executive Officer. The announcement follows a Nov. 15 unanimous vote of the Board of Directors of PeoplesBank. “Doug Bowen and I have worked side by side to make this institution the premier community bank in Western Mass.,” said LoBello. “He is a results-driven, strategic, and creative leader with over 30 years of progressive banking experience. Doug also has a strong connection to our community and has dedicated countless hours of volunteer service toward enhancing the quality of life in our region.” In his former position of Chief Lending Officer, Bowen was directly responsible for the PeoplesBank commercial and consumer-lending portfolio of over $1 billion, with much of this growth attributable to the Commercial Lending Division that he started in the late 1980s. LoBello will continue to remain active in the overall management of PeoplesBank in his new role as Chairman and Chief Executive Officer. He joined Peoples Savings Bank in 1992 as President and Chief Executive Officer when the Bank had assets of approximately $400 million. Since that time, he has led the planning efforts and the management team that have grown the bank into a market leader with over $1.4 billion in assets today.

•••••

 


Heather G. Beattie

Attorney Heather G. Beattie has been appointed a Partner of Morrison Mahoney LLP in Springfield. Her practice is concentrated in the areas of general liability defense including medical malpractice, professional liability, and health law. Beattie has more than 32 years of combined experience in the health care and law fields.

 

•••••

William F. Steplar has been promoted to Investment Services Officer at Easthampton Savings Bank.

•••••

Ruth Moriarty has been appointed Activities Director at Sarawood Assisted Living in Holyoke.

•••••

The Greater Springfield Convention and Visitors Bureau has appointed Jennifer M. Marion as Convention Center Sales Manager for the MassMutual Center in Springfield.

•••••


Steven G. Budd

Steven G. Budd, Assistant Vice President for Institutional Advancement at Springfield Technical Community College, has been elected President of the National Council for Resource Development. Based in Washington, the council serves more than 1,550 members at two-year colleges throughout the United States. In addition, the council focuses on professional development for fundraising professionals and develops leaders in the field.

•••••

The Springfield-based law firm of Bacon & Wilson, P.C. recently announced its merge with Monsein & MacConnell in Amherst. Bacon & Wilson wanted to expand its reach across the river in Hampshire County, and Monsein and MacConnell’s well-established real estate and litigation practice is complimentary to Bacon & Wilson’s ideals and goals. The newest members of the Bacon & Wilson team are:


Stephen B. Monsein

• Stephen B. Monsein, a member of the domestic relations and litigation departments. His work is primarily concentrated on divorce cases, but he also handles personal injury cases and does a significant amount of OUI defense work each year. He is a Fellow with the Massachusetts Chapter of the American Academy and Matrimonial Lawyers and has been active in Pelham Town Government and UMass activities for many years.

 


Peter W. MacConnell

• Peter W. MacConnell, a member of the real estate department handling both residential and commercial transactions. He also spends a considerable amount of time on zoning and land-use issues, almost exclusively on the developer side. In addition, he also does estate planning and corporate legal work.

 

 


Stacey D.C. Brock

• In addition, Bacon & Wilson recently hired Stacey D.C. Brock. She will split her time between the Amherst and Springfield offices. Brock is a member of the litigation department with a strong background in education law and both criminal and civil litigation. She is a former staff attorney in the Special Education Division of the New York City Department of Education, where she focused primarily on IDEA and Section 504 compliance. She has also represented parents of children with special needs in their attempts to seek appropriate services from their school districts. Brock is an Amherst Town Meeting member and a member of the Board of Directors of Berkshire Art and Technology Charter School.

•••••

 


Thomas Manzi

Thomas Manzi, a financial advisor in Springfield, has been elected to his second term as President of the Exchange Club of Springfield.

 

•••••

 

Bank of America’s Global Wealth & Investment Management division has named Nina Charnley as Northeast Regional President for The Private Bank of Bank of America.

•••••

Terry Bartus has joined Century 21 Pioneer Valley Associates as a Sales Associate.

•••••

David E. Pelkey, Director of Manufacturing at Merriam-Webster Inc. in Springfield, has been inducted into the Publishing Executive Hall of Fame, an honor given to leading publishing executives in book, magazine, catalog, and advertising promotion.

••••

 

 

Meyers Brothers Kalicka, P.C. of Holyoke and Greenfield announced the following:
• Anthony J. Gabinetti, CPA, has joined the firm as a Senior Manager in the Holyoke office;
• Bridget M. Hale, CPA, has joined the firm as a Senior Associate in the Holyoke office;
• Abigail Kingman and Kaitlin E. Scahill have begun a 10-week internship in the Holyoke office;
• Maura J. Perry has joined the firm as a Bookkeeper in the Holyoke office, and
• Deborah A. Gates has joined the firm as a Receptionist in the Holyoke office.

•••••

TD Banknorth Massachusetts in Springfield announced the following:
• Kenneth F. Tobias has been promoted to Assistant Vice President in Merchant Services, and
• James W. Broderick Jr. has been promoted to Senior Vice President in the Commercial Real Estate Lending division.

•••••

The Bank of Western Massachusetts in Springfield announced the following:


Sandra J. Batura

• Sandra J. Batura has been appointed Assistant Vice President and Private Banker with responsibility for the development of new business via financial planning as well as providing personal banking and credit solutions for clients;

 


Erin L. Couture

• Erin L. Couture has been appointed Credit Officer and Portfolio Manager with responsibility for the coordination of, and analytical support for, all commercial loans and assisting commercial lenders in administering a portfolio of commercial loans and renewals as well as monitoring lines of credit;



Michele A. Lindenmuth

• Michele A. Lindenmuth has been appointed Assistant Vice President and Small Business Lender/Market Manager with responsibility for the overall day-to-day operations of the State Street, Springfield branch, and

 

 

 


Cathy A. Roberts

• Cathy A. Roberts has been promoted to Assistant Vice President and Mortgage Officer with continued responsibility for developing and maintaining new mortgage business.

•••••

The law firm of Graham and Albano, P.C. in Hadley has hired Patricia A. Szumowski as a Partner. The firm will be known as Albano and Szumowski, P.C. Szumowski’s practice will focus on litigation in federal and state courts.

•••••

Dave Boisselle has been promoted to Vice President of Operations for J. Polep Distribution Services in Chicopee.

•••••

Dr. Stephen A. Wolman, an endodontist, has joined the team at Valley Dental Eastfield at 1655 Boston Road in Springfield.

•••••

John Majercak, Director of the ReStore Home Improvement Center in Springfield, has been elected to the Board of Directors for the Building Materials Reuse Association.

•••••

Dr. Adnan Dahdul, Medical Director of HealthSouth Rehabilitation Hospital of Western Mass. in Ludlow, recently received HealthSouth Corporation’s ‘Outstanding Medical Leadership Award.’ Dahdul was chosen as the 2006 award recipient from among more than 100 HealthSouth medical directors throughout the country.

•••••

Countrywide Home Loans has promoted Kathleen Dancy to Branch Operations Manager. She will manage the West Springfield operations department.

•••••

Hay Creek Hospitality LLC has named Victor Cappadona as General Manager of the Orchards Hotel in Williamstown.

•••••

Dr. Joseph P. Coppola, Medical Director of Amherst Medical Associates, has completed and passed the examination for recertification in Internal Medicine.

David M. Orfalea has been promoted to District Manager for Modern Woodmen of America, which offers financial services and fraternal member benefits to individuals and families throughout the country.

•••••

The Ludlow Chapter of Business Networking International recently presented Tani Dugger, owner of Insight Photography, with a certificate of achievement for passing the highest number of referrals at its October meeting.

•••••

Weiner Law Firm, P.C. has elected Gary M. Weiner to a three-year term as attorney member of the Board of Governors of the Commercial Law League of America.

•••••

Raymond Glick of Glick’s Lawns of Huntington has joined the Professional Landcare Network, which provides ongoing educational and safety programs.

•••••

Cashman and Katz Integrated Communications of Glastonbury, Conn., has hired Preston Oliver as Assistant Art Director and Web Developer, and Kate Guerin as Public Relations Associate.

Departments


John L. Fearing

John L. Fearing has been selected to develop the small business and residential loan portfolio at Ware Co-operative Bank.

•••••

 


Jennifer Reizel

Jennifer Reiszel has been appointed Assistant Vice President for Retail Operations at STCU Credit Union in Springfield.

•••••

Patricia Romney, Ph.D., of Romney Associates in Amherst, was recently presented with the Mass. Department of Mental Retardation’s first Diversity Leadership Award in recognition of her pioneering work. Her outstanding contributions as a management consultant and her commitment to the goals of the DMR were cited at a statewide diversity conference conducted last month by the DMR in Worcester.

•••••


Kathleen Bronner

Kathleen Bronner has been named Development Officer in the Office of Institutional Development at Holyoke Community College.

•••••

Kristin M.B. Heery has joined the Pioneer Valley Planning Commission in West Springfield as a Planner in its Land Use and Environment section.

•••••

Patrick R. Cruz has joined Hyde Tools Inc. as Merchandising Manager. He will have primary responsibility for building and measuring sales through advanced merchandising techniques and point-of-purchase sales support.

•••••

Kathleen E. Moore has earned the Certified Medical Assistant credential from the American Association of Medical Assistants. She is employed by Hampshire OB/GYN in Northampton.

•••••

Chiropractor Michael Evans has joined the staff at Strength for Life Health and Fitness Center in Northampton.

•••••

Steven Kusek Jr. has been promoted to Belchertown Branch Manager of North Brookfield Savings Bank.

•••••

 

The Community Music School of Springfield announced the following:
• Eileen McCaffrey has joined the school’s governing group. McCaffrey is a former asset management manager and is also on the board of the Longmeadow Montessori School.
• Joan Rosenbaum has joined the school’s governing group. Rosenbaum is a former teacher of children with language learning disabilities, is a docent at the Springfield Museums, and serves as a dispatcher for Rachel’s Table.
• John Soares has joined the school’s governing group. Soares is an actuarial director at Cigna in Hartford, Conn., as well as a student at the Community Music School.

•••••

The Greater Springfield Convention and Visitors Bureau announced the following:
• Gregory B. Chiecko, Sales Director at the Eastern States Exposition in West Springfield, will serve a two-year term as Chairman of the Board of Directors;
• Peter Rosskothen, Co-owner of The Log Cabin Banquet & Meetings House and The Delaney House, will serve as Vice Chairman;
• Seth Zenitz, General Manager of the Best Western Sovereign Hotel & Conference Center in West Springfield, will serve as Secretary/Clerk.
Additional officers of the 2006-2007 Board of Directors include:
• Joseph Carvalho, Springfield Museums at the Quadrangle, Vice Chairman, and
• Victor Aragona, Springfield Marriott Hotel, Treasurer.
The 2006-2007 Directors are:
• Kathy Anderson, City of Holyoke’s Office of Planning and Development;
• James Boardman, City of Westfield’s Office of Planning and Development;
• H. Nichols Clark, Eric Carle Museum of Picture Book Art;
• John Coull, Amherst Area Chamber of Commerce;
• Mansour Ghalibaf, Hotel Northampton;
• Michele Goldberg, Peter Pan Bus Lines Inc.;
• Sandra Hofstetter, Hampton Inn;
• Matt Hollander, MassMutual Center;
• Michael Hurwitz, American Restaurant Management Corp./Uno Chicago Bar & Grill;
• Stuart Hurwitz, Rein’s Deli;
• Bruce Landon, Springfield Falcons;
• Frank Lattuca, UMass Department of Hospitality & Tourism Management;
• Judith Matt, Spirit of Springfield Inc.;
• Tim O’Brien, Scorpio Communications;
• William Pepin, WWLP-TV22;
• Paul Picknelly, Sheraton Springfield Monarch Place Hotel;
• William Rogalski, Holyoke Mall at Ingleside;
• Craig Rydin, Yankee Candle Company;
• Bob Schwarz, Peter Pan Bus Lines Inc., and
• Daniel Walsh, Columbus Hotels.

Departments

The following Business Certificates and Trade Names were issued or renewed during the month of October 2006.

AGAWAM

Anchor Electric LLC
687 Silver St.
Arcadio Rodrigues Jr.

Car’s Medic
134 Beekman Dr.
Steve P. Rahilly

Century 21 Hometown Associates
5 North Westfield St.
John E. Shuler Sr.

Giovanni’s Pastry Shop
719 Main St.
Bruno Russo

Henderson Real Estate
33 Tom St.
Wayne Henderson

Olson Apartments
168 Maynard St.
Mark D. Olson

Open Bay Distribution
643 Suffield St. 32
Keith Crossman

Paradise Grooming
582 Springfield St.
Elaine. L. Greco

Rac Carpentry
44 Rugby Road
Richard A. Cournoyer

RLS Real Estate Holdings
548 Mill St.
Antonette Coughlin

St. Pierre Enterprises
244 Southwest St.
Guy St. Pierre

T’s Jewelers
559 Springfield St.
Zinorey G. Tokman

The T.V. Doctor
16 Southwick St.
David Gomez

Vicki’s Hairstyling
351 Main St.
Vicki Fontana

AMHERST

Amherst Art Walk Associates
79 South Pleasant St.
Susan Loring-Wells

Bacon & Wilson P.C./
Monsein & MacDonnell
6 South East St.
Bacon & Wilson P.C.

KBC Carpentry
109 Potwine Lane
Kalil Baez- Cournier

CHICOPEE

ALFA Construction
16 Charles St.
Sergy Karnaukh

Auto Techniques Inc.
1424 Granby Road
Norman Avey

Applebee’s Neighborhood Bar & Grill
597 Memorial Dr.
Applebee’s Northeast Inc.

Black Canton Leather
724 Chicopee St.
Ian W. Craik

Charming Alterations
& Dry Cleaning
480 Memorial Dr.
Chun Cha Yi

Continental Beauty Salon
290 East St.
Hanna Dziertgowski

Creative Design Custom Homes
66 Greenwood Terrace
Bruce M. Burns

Lacroix’s Market & Lunchenette
582 Chicoppe St.
Paul M. Green

Neighborhood Home Improvement
163 South St.
Manolin Fernandez

Sams Food Store
1031 Chicopee St.
Shakeel Ahmed

EASTHAMPTON

Exxon Mobil Lubricants &
Petroleum Specialty Co.
62 Oneil St.
Deborah R. Taule

Pick Your Flick
74 Cottage St.
Elizabeth & Timothy Jenks

Sakura Originals
6 Pine Brook Dr.
Charlene Donnelly

Samara’s Spotless Housecleaning
34 Briggs St. Apt. 2
Samara E. Loewenstein

EAST LONGMEADOW

Floating Lotus Jewelry
P.O. Box 35
Janet Q. Weinberg

JMG Salon
137 Maple St.
Ann Elizabeth Martin & Cynthia Ann Airoldi

New England Time Solutions
41 Lee St.
Karl C. Bailey Jr.

Remembrances by Claudia
94 Shaker Road
Claudia Helen Walsh

GREENFIELD

Atypical Tanning
31 Forest Ave.
Kelly F. Brown

Blue Ganu
2 Graves Road
Terry Gray

Mohawk Used Furniture &
Antiques
261 Mohawk Trail
Sallie Jean Shibley

One True Water
Therapeutic Touch
278 Main Street Suite 201
Scott M. Belanger

O’Neil Tree Service
178 Leyden Road
Brendan Reid O’Neil

HADLEY

Polish Kitchen
8 Railroad St.
Kristina Beaudry

Pug Enterprises
320 Russell Road
Ted A. Diamond

Tigon Martial Arts
317 Russell St.
Thomas E. Brown

HOLYOKE

Brad Matthew Jewelers
2225 Northampton St.
Brad M. Dimiero

Edwin’s Painting &
General Construction
21 Jackson St.
Edwin Riviera

J & C Enterprise
100 Nonotuck St.
John Hurley

LONGMEADOW

Laura Hurley Consultant
93 Pleasant Ave.
Laura Jane Hurley

Packaging Consulting
Design Services
81 Oakwood Dr.
Lewis George Lamson Jr.

LUDLOW

Ludlow Rehab and
Contracting Co.
10 Birch St.
Anna P. Goncalves

NORTHAMPTON

C&J Motor Cars Inc.
110 Pleasant St.
Christopher P. Cahillane

Raw Artifacts
351 Pleasant St.
Robert Andrew Whitcomb

O’Riley’s Service
124 Chesterfield Road
Riley Liptail

 

Strong & Healthy Smiles
40 Main St. Suite 25
Dr. Suzanne R. Keller

Tagsalelive.com
320 Riverside Dr.
Clayton & Robert Cummings

Valley Stress Reduction
Cooley Dickinson Hospital
Ellen Kaufman M.D.

PALMER

Gil’s Gym & Racquet Health Club
Kmart Plaza Route 20
Glen Gary Gilmore

N.M. Construction
3152 Main St.
Nathaniel Messier

Something Old Something New
1540 Park St.
Deborah Hartley

The Professional Agency
Protective Services
46 Fuller Road
Margarita Garcia

SOUTH HADLEY

Busy Bee Printing Press
29 Woodbridge St.
Cheryl Burke & Alicia Pritt

Slate Software
314 East St.
Vincent P. Calvanese Jr.

Therapies
103 Main St.
Charles Eliopoulos & Ralph
Pearsall

SOUTHWICK

Haskell & Clark Builders
85 South Loomis St.
Patricia Haskell

J & R Consulting
8 Pearl Brook Road
Janet L. Brodalski

Pioneer Valley Tae Kwon Do
568 College Highway
Christopher G. Miltimore

Rykus Design
49 Lakeview St.
Thomas Joseph Pietrosanti

Sue Place
449 College Highway
Sooyoung Hong

Walter Kryzuski Construction Co.
24 Crescent Circle
Walter Zryzuski

SPRINGFIELD

Advanced Tree Service
20 Harbour Road
Gary M. Gaudette

Agass Systems
35 Harvard
Donald A. Mitchell

Atlantic Night Club
1389 Liberty St.

Baystate Surgical Associates
2 Medical Center Dr.
Loring S. Flint M.D.

Biggs Painters
6 Gerris Court 104
Ricarte Burgos

Braiders Edge
654 Page Blvd.
Daniel A. Carthon

Career Resource Associates
357 Cottage Street
Daniel Carthon

Clean As A Whistle
111 Phoenix Ave.
Samuel & Lillian Cortes

Club Casablanca
1389-93 Liberty St.
Alberto Morales

Conquest
2071 Roosevelt Ave.
AT&T Corporation

Create-A-Change
90 Berkshire Ave.
Henry Louis Balyarim

Daryl’s Place
892 State St.
Kim Alston

Deb’s Auto Repair
182 Walnut St.
Deborah Barnes

Doris @ NoLimit Hair Salon
185 Ambrose St.
Doris Hair

EC Construction
106 Bacon Road
Edgar C. Cintron

Fabulous Cuts
363 Boston Road
Joe C. Long Jr.

Fernandez Car Accessories
501 Main St.
Hector Fernandez

Fine Cleaning Service
39 Shaine Circle
Mamie Lou Jackson

Gamestop 233
1655 Boston Road 77
Michael Nichols

H&E Affordable Kitchen & Bath
864 State St.
Horace John

Ivette’s Images
6 Johnson St.
Petra I. Cappas

Nails Model
459 Main St.
Tryen Ktu

Nayab Enterprise
1112 Bay St.
Muhammed Imtiaz

Refrinsentro
127 Avery St.
Tomas Carrasquillo

Tiffany Nails
19 Lawndale St.
Vicky Nguyen

Ventry Liquors
795 Worcester St.
Daniel P. Garvey

WESTFIELD

Amperex US
22 Janis Road
Roland Barbeito

Checkerberry Knoll
14 Western Ave.
Dawn Whitehill

Creative Kids Inc.
1251 East Mountain Road
Sherri Morini

Goldstone Craft
28 Union St.
Yuriy Chemeris

Menard Construction & Design
46 Stuart Place
Dennis & Craig Menard

WEST SPRINGFIELD

Big Lare’s Bass Excursions
1291 Morgan Road
Lawrence W. Marsh

Catering for the Elderlu
63 Morningside Ter.
Susan L. Dandy

CCG Photography
703 Union St.
Christine Green

Drisdelle Quality Carpentry
115 Morton St.
John R. Drisdelle

Lion in the Sun
470 Westfield St.
Deborah M. Breen

Madni Food Mart
470 Main St.
Nimo Bedel Hussein

Steven J. Heironymus
67 Vincent Dr.
Steven J. Heironymus

The Residential Realty
Boutique
134 Main St.
Lynda M. Fagan

Departments

Berkshire Bank to Acquire Five Insurance Agencies

PITTSFIELD — Berkshire Bank recently announced its intention to acquire five Western Mass. insurance agencies, four of which are located in Berkshire County and one in Franklin County. The agencies are Reynolds, Barnes & Hebb and McCormick, Smith & Curry Insurance Agency, both of Pittsfield; Minkler Insurance Agency of Stockbridge; H.S. Andrews Insurance Agency of Great Barrington, and MassOne Insurance Agency Inc. of Greenfield. The agencies are members of Alliance Berkshire, a consortium of insurance firms in Western Mass., which cooperate in contracting with insurers so they are able to offer the best insurance products to their customers. The management teams, all other licensed agents, all customer service representatives and all other employees of these agencies will remain with the organization, and will continue to operate from their existing offices after the acquisitions are completed. The purchases are being made by Berkshire Bank’s insurance affiliate, Berkshire Insurance Group Inc., which has offices in Westfield and Longmeadow. In all, the bank’s agencies will have 100 employees in 10 locations throughout Hampden, Berkshire and Franklin counties. In other company news, Berkshire Hills Bancorp Inc., the holding company for Berkshire Bank, announced third quarter 2006 net income of $5.0 million before charges for a loan loss allowance adjustment and investment portfolio repositioning. This represented a 6% increase over net income of $4.7 million in the same quarter of 2005. Also, the bank increased its loan loss allowance from $13.5 million at June 30, 2006 to $19.2 million at Sept. 30, 2006.

ESB Sees 6% Increase In Assets

EASTHAMPTON — Easthampton Savings Bank reached a record $695 million in total assets at the end of the third quarter, according to president and CEO William S. Hogan Jr. The bank’s assets, which were up $39 million from a year ago, is an increase of 6%, according to Hogan. Total assets were up $8 million for the quarter. In addition, loans now total more than $513 million. The total loan portfolio increased $31 million, an increase of 6% over last year. Deposit growth was $16 million, up 3% from this time last year, according to Hogan. Total deposits are now at $527 million. In related news, the bank’s Westfield office project is still scheduled for a summer opening.

Mercy Wellness Center Opens at Healthtrax®

WEST SPRINGFIELD — The Mercy Wellness Center at Healthtrax® has opened with physical therapy services through the Weldon Rehabilitation Hospital and dedicated space for community health education. Located at 155 Ashley Ave., the center joins a similar facility operating at Healthtrax® Fitness and Wellness in East Longmeadow. Physical therapy sessions are available weekdays at the Mercy Wellness Center in West Springfield. The community health education room at the West Springfield site continues to offer “Health Coach” lectures. For more information on services and programs, call (413) 746-2120.

TD Banknorth Earnings Slide 3%

PORTLAND, Me. — TD Banknorth Inc. recently attributed its third-quarter earnings drop of 3% to a drop in securities income and higher interest expenses. The company, a unit of Canada’s TD Bank Financial Group, reported net income fell to $86.1 million from $88.7 million a year ago. Net interest income climbed 21% to $301.1 million from $249 million in 2005, boosted by the acquisition of Hudson United. The company also noted that its interest expense doubled to $203 million. TD Banknorth declared a regular quarterly dividend of 22 cents, payable Nov. 13 to shareholders of record on Nov. 3.

Holyoke Medical Center Receives Major Gift

HOLYOKE — A $1 million surprise gift was recently received by Holyoke Medical Center from the estate of George W. Prentiss, the late wire manufacturer who served on the hospital’s board in 1893. Prentiss’s will provided for his heirs, however, he also included the hospital in his last will and testament in the event there were no remaining heirs to inherit the largesse. Prentiss was active in the city for many years and supported several organizations including the Holyoke Public Library, the Holyoke Boys’ Club and YMCA. Holyoke Medical Center officials were unaware of the donation until they received word from Bank of America representatives recently. Holyoke Medical Center President Hank J. Porten has said there are no restrictions on how the money can be used.

Features
Life Sciences Center Helps Turn Good Research into Good Health

To Dr. Lawrence Schwartz, the life sciences are about bridging a gap.

“A lot of our activity is in transitional research,” said Schwartz, science director of the Pioneer Valley Life Sciences Institute (PVLSI) in Springfield. “We’re trying to take the discoveries we make in the lab setting and move those to clinical applications. There’s a big gap there.”

A recent $3 million grant from the Mass. Technology Collaborative (MTC) will help the institute — a scientific research partnership between Baystate Medical Center and UMass Amherst — make that kind of connection in a field called apoptosis. That’s the study of cell death, a normal process that, when it goes haywire, is a key factor in many types of disease.

Schwartz, who is also a faculty member at UMass, explained that a better understanding of how apoptosis works on a tissue-specific basis may potentially open opportunities for treating, preventing, or delaying the onset of various types of cancer, cardiovascular disease, autoimmune diseases, and neurodegenerative conditions such as Alzheimer’s disease and Parkinson’s disease.

“People always talk about promising new research, but much of it never makes it to clinical applications,” he said. “We want to bridge the space between clinical science and medicine.”

The institute is doing so by bringing together an impressive — and growing — roster of not only cell and molecular biologists and geneticists, but also experts in computer science, chemical engineering, and other diverse fields to achieve the kind of breakthroughs that can potentially make an imprint on people’s lives, not just on the pages of medical journals.

In doing so, Baystate and UMass hope the partnership, which has been up and running for three years, proves to be an economic driver for Western Mass., incubating biotech startups and attracting established companies in an effort to create a life sciences hub in the Pioneer Valley.

Cell Death, Birth of Knowledge

The PVLSI opened in 2003, with facilities both on Main Street in Springfield and on the UMass campus in Amherst, with the goal of establishing biomedical research programs in areas such as breast cancer, neurodegenerative conditions, and diabetes and other metabolic disorders,

“At this point, we have really gone from a concept to operationalizing the institution,” Schwartz said. “We’ve recruited a number of scientists and have active searches for additional scientists, and we’ve already built out a very strong research program in breast cancer. Those are some of the tangibles we want to see in a robust research program.”

Schwartz said decisions on what fields to study are made simply on the basis of what is most relevant to this region.

“The fields we picked out are ones that are very important to the community; they are public health concerns,” he said. “They’re also fields in which we have a number of pre-existing collaborations” — Baystate’s neighboring Breast Center being one example — “and we want to build more. We have resident expertise in these areas, but these decisions are driven not only by our capabilities, but by the interests of the community.”

To date, the institute has garnered more than $11 million in federal funding and more than $420,000 in private research grants. The latest prize, the $3 million grant from the Mass. Technology Collaborative, will help establish a new program to focus on apoptosis (cell death) — a field in which UMass is already recognized as a research leader, Schwartz said.

That reputation is important, said UMass Chancellor John Lombardi, who noted that he heard doubts several years ago whether the life sciences partnership would work at all, let alone grow and continue to earn research funding. “It succeeded because these enterprises are good,” he said, referring to the hospital and the university.

The institute’s directors recognize that apoptosis is an arcane concept to most people who work outside the science or health field, but researchers believe it’s an important concept when it comes to learning to control and prevent disease.

Apoptosis is a natural process; in fact, millions of your cells are dying as you read this paragraph. This process is normally well-regulated by the body’s cells. However, defects in the control of apoptosis can have damaging effects on the body.

For instance, cells can inappropriately activate the apoptosis program, resulting in the loss of valuable cells, such as neurons in Alzheimer’s disease or heart cells following a heart attack. On other occasions, cells can ignore the body’s instructions to commit suicide, as it were, and persist — which is an essential step in the formation of most cancers and autoimmune diseases.

Recent research has shown that individual cells represent specific genes whose proteins are key to the apoptosis process, and that these genes are defective in certain diseases. The research community — including the PVLSI — is now beginning to exploit these insights to make connections between understanding apoptosis and controlling the onset or spread of disease.

“About 70% of human disease results from defects in the regulation of apoptosis,” Schwartz said. “If we can control it, we’ll have a very effective tool for treatment.”

Good Economic Health

Clearly, Schwartz is talking about global goals when he describes the health potential of such research. But the Pioneer Valley Life Sciences Institute has always had a second goal — the economic health of the region, and especially the potential of Western Mass. to become a hub of biotechnology and life sciences research.

“This center presents an enormous opportunity for the Pioneer Valley to reap the vast economic benefits from the state’s growing life sciences sector, which is critical to our high-tech, knowledge-based economy in Massachusetts,” said Patrick Larkin, director of the John Adams Innovation Institute, the development arm of the Mass. Technology Collaborative.

At a recent ceremony announcing the $3 million grant, Springfield Mayor Charles Ryan made the connection between such goals and the economic improvements that Baystate has already made on Springfield’s north side, investing some $100 million in medical and research facilities along the Main Street corridor.
Ryan noted that he inherited some unfortunate circumstances when elected mayor three years ago, “but I also inherited this, which is great for the North End of Springfield.”

Dr. Paul Friedmann, executive director of the PVLSI, envisions economic development that reaches far broader horizons. The institute has already formed partnerships with private industry, working to develop new technologies in the life sciences with an eye toward commercialization.

For example, the institute has helped a company called Biomedical Research Models, which has space in the life sciences building on Main Street, achieve federal funding for work on congestive heart failure — a condition that costs Medicare billions of dollars a year. “They in turn have a large subcontract with us that provides many services that we need,” Schwartz said.

He and Friedmann see more of these partnerships arising in the future. Similarly, the John Adams Innovation Institute is committed to improving the Bay State’s competitive edge in knowledge- and technology-based industries, such as the life sciences.

Schwartz noted that he and Friedmann recently participated in a program with U.S. Sen. Edward Kennedy, U.S. Rep Richard Neal, and officials from both the pharmaceutical industry and government agencies supporting biotechnology and economic development. The dialogue was meant to spur interest in developing the life sciences sector in the western part of the state.

“We want to see a biomedical hub out here, a regional program with incubator space for small startup companies and facilities for larger companies that want to have a presence in Western Mass.,” Schwartz said.

Mark Tolosky, president and CEO of Baystate Health, noted that “we continue to see very significant investment here that will impact our region and beyond.”
Yes, cells may be dying all the time, but medical innovation in the Pioneer Valley is definitely showing signs of life.

Joseph Bednar can be reached at[email protected]

Sections Supplements
Inspired by the Birth of a Nation — and a Notion
Lauren Way

Lauren Way

Lauren Way remembers her early days as a young entrepreneur as a wild, intense learning experience.

She was in her early 20s and had just founded an international commodities trade company in the former Soviet Union, after majoring in Russian Civilization at Smith College. She said she expected the experience to be eye-opening and life-changing to a degree, but never expected to find herself embroiled in one of the most notable shifts of power and culture in history, as the Soviet Union dissolved and was replaced, by no means smoothly, by a Democratic, free-trade society.

Theese were times of flux and of famine, she said, recalling days watching tanks roll by while waiting in long lines, clutching ration tickets, for the only available food. Sometimes it was eggs, sometimes it was bread, but it was always scarce.

Today, Way is a professor and director of the entrepreneurial program and cooperative education initiatives at Bay Path College, and, though the road from Russia to Western Mass. was long and winding, she says those early experiences in a volatile setting played a large role in her decision to continue studying entrepreneurship and innovation, and, in turn, bring that knowledge with her to the world of academia.

Budding Abroad

This wasn’t a career path she’d planned, but one she has since embraced as an apt result of a diverse educational and professional background.

Way’s first entrepreneurial venture, as she sees it, was actually academic in nature; as a high school student in Chester, Vt., she researched private schools, applied for scholarships, and, after finishing most of the necessary leg work for admission and financing on her own, presented her parents with a proposal to attend Kimball Union Academy in New Hampshire.

“It was my first entrepreneurial approach to anything,” she said. “I was progressive about my own education, and that led to new opportunities, in addition to surprising my parents.”

Way did the same when researching colleges, and while at Smith, continued to follow her own unique path, selecting a major that few business owners have on their resume.

“I chose Russian Civilization because I love the language,” she explained, “and they say to major in what you love.”

The course of study led her to take her junior year (1990 to 1991) abroad through the American Collegiate Consortium International Exchange, during some of Eastern Europe’s most turbulent times. While honing her Russian language skills, Way also received a crash course in the ways of survival in a country undergoing a revolution. She quickly learned that nothing was free, and everything was hard to find, from luxury items to the most basic of necessities.

“That was definitely the most malnourished year of my life,” she said, adding, however, that her affinity for Russian culture only grew during her time in that country, and though she completed her study abroad and returned to the states to finish college, she soon went back to Russia to start a business with four Russian partners in 1992, importing everything from cooking pots to Portuguese wine.

It was an experience, she said, that offered a magnified view of the challenges associated with entrepreneurship and international business.

“We were really just testing the idea, pushing the buttons to see if we could make this work,” she said. “It was profitable, but the entire country was in flux. The value of rubles would change, drastically, literally overnight, and new laws were drafted from day to day and we had to interpret and reinterpret them.”

That shipment of Portuguese wine, for instance, weighed in at 20 metric tons and had the makings of being one of Way’s most promising imports, until while still in transit the import tax skyrocketed by 15%. Still, the venture proved to be an overall success, and a defining experience in Way’s life.

“At the time, I didn’t know if I had it in me, and conversely there were moments when I thought of myself as a failure because the business didn’t make me an amazing millionaire,” she said. “But I learned so much about entrepreneurship and about what I was capable of, and that’s an important idea to learn, and instill in others.”

From East to West

Way remained involved with the trade company for two years before selling her portion of the business to her partners and moving on to work with the international law firm White and Case as a paralegal in Moscow, continuing to interpret those complex laws in the new Russia. That four-year chapter in her career, as she calls it, also led to fluency in the Russian language and a solid understanding of the business climate in that country, as well the international scene.
However, like most entrepreneurs, Way was soon on the lookout for a new venture.

“I returned to the U.S. in hopes of finding something where the bottom line wasn’t money, but people,” she said, noting that she embarked on a series of meetings with other entrepreneurs in a sort of independent fact-finding mission, gleaning information on new opportunities, business practices that worked, and the individual strengths and histories of other successful business innovators. For a time, Way made ends meet with a succession of odd jobs, among them tending bar and serving as an interpreter at the 1996 Olympics in Atlanta.

Repeatedly, though, Way said she was attracted to academia, and the notion of developing her own entrepreneurial spirit and that of others on a formal level. She returned to Western Mass. — in part to take advantage of the vibrant college presence and also to enjoy the pace of life she experienced as an undergrad — and completed work toward a master’s in education at UMass Amherst. Soon after, in 1998, she took a post at Hampshire College as associate director of the Lemelson Assistive Technology Development Center.

“I wanted to be doing something that made me feel like I was making a meaningful difference,” she said, “and higher education is a field that I knew would allow for a wide-ranging approach to my career — one that would allow me to be a generalist, share my strengths, and also learn about several different things.”

Pioneers and Pathways

Way, who is now working toward a doctorate in Education focused on policy and leadership studies at UMass, remained at Hampshire College for eight years, managing an invention, innovation, and entrepreneurship program, developing curriculum, co-teaching a soft goods design course, and advising students on intellectual property and entrepreneurial business ventures. She joined Bay Path earlier this year, and describes her new position as a hybrid, one that couples theory-based teaching with practical program planning and the development of a broad, entrepreneurial focus at the college across all disciplines and departments.

“I think the college was looking for a specific type of person, one with a background in entrepreneurship as well as higher education,” she said. “The primary goal is to instill the entrepreneurial and innovative way of thinking, and programs leading to that on campus have grown so quickly that, in effect, we are academic entrepreneurs.”

Way added that while entrepreneurship is more often seen as an innate skill that, further, is only applied in the business world, she sees higher education as a perfect climate for fostering those entrepreneurial skills. She also sees the development of such programs at the collegiate level as necessary in a world that is increasingly homogenized, and in need of new, innovative solutions to issues both large and small.

“Teaching entrepreneurship is very multi-faceted,” she said. “If you just look at it from a business standpoint, you’re missing out. Practical knowledge can be augmented with theory, and I think it’s also false that creativity cannot be taught. I think it can be taught, or at least unleashed, in all types of students.”

Thus, it’s not just the creation of new businesses or products that Way hopes to see result from Bay Path’s entrepreneurial programming. Rather, it’s a more all-encompassing, entrepreneurial mindset, which can be applied to myriad situations — be they new business ventures, existing positions, or career paths.

“I’d like to see students take a more entrepreneurial approach to their careers and their lives in general, to latch on to that entrepreneurial way of thinking and to look at it as a process,” she said. “It’s increasingly necessary in order for people to propel themselves forward, and there is real value associated with the process.”

To that end, Way is in the midst of several initiatives at Bay Path designed to strengthen the entrepreneurial spirit on campus and, in turn, create a destination for women around the world in search of a cohesive, business-based education that will couple academic theory with tangible opportunities.

“My vision is that women will be able to come here with a business idea and graduate with that business up and running,” she said. “Making connections, marketing, accounting, public relations … these are all things that students can learn while in school, and in turn apply in real-life situations. Through this model, they can often do both at the same time. ”

Entrepreneurial programming is still a work in progress at Bay Path, but Way is a large part of its move forward. Already, students are working with local companies to solve actual business challenges, such as those associated with an expansion or change in product line, and are taking part in ‘live case studies’ involving those companies and the success of the new initiatives employed. Way will play a key role in writing grant proposals and helping the college secure additional funding for such initiatives as well, such as a three-year, $143,000 grant the Coleman Foundation awarded the college in 2005.

Students are also now taking part in a cooperative education program similar to an internship.

“It’s different from an internship in that it connects theory with practice in a way that internships often don’t,” said Way, and that’s where the bulk of her efforts lie in her new position — making connections between what is possible and how to apply that in a real-life setting.

The Next Line of Defense

That’s also a goal she plans to benefit from herself. Despite her varied history, Way said she has found a haven in higher education in which she intends to stay. Her goals for the future include advancing into higher-level administrative positions in education, perhaps even a college presidency in later years.

“I definitely see myself going deeper into the academic world,” she said. “I take a holistic approach to my job, and it’s exhilarating to see students doing the same, using a wide-ranging approach to entrepreneurship and to business, making meaningful contributions, and testing their own limits.”

And while it’s not likely that students at Bay Path will have to stand in long lines for bread or milk to test those limits, Way doesn’t see her experiences as very different from those that entrepreneurs, in all senses of the word, will face when meeting adversity head on.

“I learned so much about entrepreneurship while living in a country where it was often necessary to survive,” she said, “and that’s a good parallel for what I’m encouraging students to do here.

“They might not know if they have it in them, and to realize that they do, what is most important is the experience of doing.”

Jaclyn Stevenson can be reached at[email protected]

Sections Supplements
Agri-Mark’s West Springfield Facility Has Quality Down Pat
Lenny Dion, butter room manager at Agri-Mark’s West Springfield plant, next to one of the largest butter churns in the world.

Lenny Dion, butter room manager at Agri-Mark’s West Springfield plant, next to one of the largest butter churns in the world.

There is a worldwide competition for butter making, and West Spring-field is home to one of its champions.

The honor goes to Agri-Mark and its Western Mass. plant, which produces butter for the dairy co-op owned by dairy farmers throughout New England and New York.

Packaged under the Cabot brand name, Agri-Mark’s butter took ‘Best in the U.S.’ honors in 2003, and this year had an even better showing, placing second in the world, in the salted category. It’s a point of pride for the West Side plant’s 65 employees, especially during times when the dairy industry is struggling.

Unfortunately, this is one of those times. Agri-Mark, which has three other facilities in Cabot and Middlebury, Vt. and Chateaugay, N.Y., and a corporate headquarters in Methuen, Mass., produces cheese and butter for the Cabot and McAdam brands, as well as condensed dairy blends and milk powder for commercial use. While two years ago the co-op recorded its best year ever, with $11.4 million in net income, Agri-Mark’s director of communications Doug DiMento said this year he’s just hoping they’ll break even.

“We’ve been taking deductions from farmers’ milk checks to make ends meet,” he said, “and in our history we’ve only had to do that a couple of times.”

Spread Sheets

The reasons for the crunch are many, but not unfamiliar to those in the dairy industry. With both product and profit riding on variables such as weather conditions, the rising costs of farm labor, energy use, insurance, and USDA regulations, milk prices fluctuate regularly. DiMento said they’re so tenuous that something as random as a heat wave can send the entire industry into a state of disarray.

“In hot weather, cows produce less,” he explained, adding that a good year in one part of the country, such as California, the largest dairy producer in the U.S., can also hurt other regions. “New England already has a smaller dairy area than most. California had some hot weather two years ago, and that helped us. But then they bounced back, and that hurt us.”

These factors are also exacerbated by the fact that all farmers are now receiving the lowest rates on their milk in 25 years, prompting debate in Washington about whether to ease restrictions on raising milk prices at the consumer level. DiMento said all of Agri-Mark’s employees are watching that debate very closely, as the outcome could directly affect the security of their jobs.

“The USDA regulates milk pricing, so we can’t pass on our rising costs,” he said. “But just a one- or two-cent increase on the consumer end could make an enormous difference for us and for our farmers, so we’re waiting and hoping that something will ease the burden soon.”

Milk Money

Agri-Mark farmers produce 2.4 billion pounds of fresh milk a year (every 100 pounds equals about 11.6 gallons), and are capable of handling much more. That makes the Agri-Mark dairy cooperative the largest supplier of farm-fresh milk in New England, marketing more than 300 million gallons of milk each year for more than 1,300 of the region’s farms.

Much of the current infrastructure was added during an extensive renovation in the mid-1990s, which increased the plant’s capacity by 25%. Today, the facility can handle greater rates of production and can store almost double what it will see in a normal year, which is an apt safety net for an industry that sees dramatic changes in production totals from one year to the next. Ten raw milk silos can contain about 4 million pounds of milk (or about 465,000 gallons; pounds are usually used to measure milk quantities in the dairy industry). Meanwhile, milk powder is stored in two silos, each with a 160,000-pound capacity, and the 25,000-square-foot distribution warehouse on site can store all of the products made and packaged at the plant before being delivered to customers directly from West Springfield.

The milk received is processed into butter, milk powder, and condensed blends for ice cream outfits such as Friendly’s and Hood. The West Springfield location is also what’s known as a balancing plant, receiving milk from various sources, within the co-op and outside it, that would otherwise spoil. An adjacent quality-control laboratory also makes the location a necessity in the dairy industry of the Northeast, as New England’s largest testing facility.

Churn for the Better

Inside, the plant is a well-oiled machine that, especially in these trying times, leaves no milk-based product untouched. Much of the milk powder produced on site, up to 50 million pounds through an intense heating process, is shipped internationally to countries such as China and Mexico, in cooperation with other dairy co-ops across the country.

That partnership was formed to stem competition between already struggling dairy farms and processing plants nationwide, explained DiMento, and pricing is done collectively. Any powder that is not shipped to waiting customers, even that swept off the floor, is put to some use, such as bagged products for animal feed.

Perhaps the West Springfield facility’s busiest room, however, is the butter room, which churns out 28 million pounds of the product a year, with the ability to handle 40 million pounds. The churn itself is one of the largest in the country, with a 250,000-pound capacity, and is similar to most of the plant’s equipment and storage containers in its size.

The butter is packaged into pounds, quarters, and continental chips — the small, gold-foil-wrapped single-servings seen in restaurants — in order to serve a wide range of customers in the grocery, commercial, and food service sectors.

Agri-Mark’s other plants focus primarily on cheese production, so the butter room is of particular importance to the co-op and to the local plant’s operation. Lenny Dion, butter room manager, said there is a strong focus on quality and brand loyalty in terms of butter production, especially with a number of prestigious wins in international competitions already recorded.

“We used to produce about 53 million pounds a year, but we downsized to cut costs,” he said, adding that the plant is also trying to phase out its butter production for private-label use. “We’ll still do it, but we’ve made the service more expensive. Our focus is on making butter for the Cabot brand and making that brand the best we can.”

As packaged butter zooms through the room on a series of conveyors, Dion explained that several units are kicked out of line automatically and randomly for quality testing. And after packaging, the product is moved to a freezer room to harden and await shipping, at which point on-site USDA testers again sample the product.

A Pat on the Back

With the cheeses marketed under the Cabot and McAdam names in New England and New York garnering awards for quality at the ‘Olympics of Cheese’ just about every year, Dion doesn’t mind seeing a slight slowing of the pace of butter production to test for quality. As the lone butter churner serving companies known for their time-tested cheese-aging practices, he has a lot to prove.

And this year, Dion’s butter room produced entries into the World Championship that returned high marks — 99.2 in the salted category and 98.65 in the unsalted, to be exact. In an industrial climate that increasingly has Agri-Mark farmers and employees on edge, they are important wins that take the focus off quantity and redirect it toward quality, and that’s exactly where the co-op wants that focus to stay.

Jaclyn Stevenson can be reached at[email protected]

Sections Supplements
This HCC Administrator Is Also a Role Model

When Myriam Quiñones was a student at Holyoke Community College in the early 90s, she would often sign up for a course, only to decide, sometimes after only a few minutes in the classroom — or even before it started — that she didn’t want any part of it.

Usually, it wasn’t the subject matter that would prompt her to drop a specific class and add another in the early days of a semester. Rather, it was how a class looked, felt, and sounded. As a single mother who had recently moved from Puerto Rico and thus had limited knowledge of English, Quiñones faced several challenges and knew she didn’t want to confront them alone.

“I often felt isolated and that I didn’t fit in,” she explained. “I would often just walk out of a class because I didn’t feel comfortable.”

Thus, she sought out a comfort zone, and when there wasn’t one, which was often the case — meaning a class with few Latinas or single mothers with whom she could relate to, and little by way of guidance from the school — she would create her own.

Indeed, she began organizing other Latino students to take classes together, study together — and face the many expected and unexpected challenges of pursuing a college degree together. She called it a “safety net.”

Today, 15 years later, Quiñones is still fashioning safety nets. Only now, she’s creating them for young students across a wide range of underrepresented groups. That’s her unofficial job description in her role as coordinator of the Multicultural Academic Services program, or MAS, which helps individuals find the pathways that will help them succeed in college.

Mas, as most with even a rudimentary knowledge of Spanish knows, means ‘more,’ and that’s what the program was designed to provide — more services, resources, and, perhaps most importantly, connections, she said, adding that many underrepresented students don’t have the wherewithal to create their own safety nets or comfort zones.

In her current capacity, Quiñones is more than administrator; she is a role model, and often uses her experiences from HCC and, later, at UMass, where she earned her bachelor’s degrees in Early Childhood Education and Psychology, as inspiration and proof that, with perseverance, students with specific challenges can overcome them.

And they don’t have to do it alone.

Class Action

Quiñones said she didn’t have any role models when she arrived in Holyoke from Puerto Rico in 1989.

She came with an 8-month-old baby and what she thought was a high school diploma, but later found out she was one credit shy of that mark and thus needed to attain a GED (General Educational Development) credentialing, which she attained through assistance from the New England Farmworkers Council. This would be the start of a long, usually difficult, educational journey, one that is ongoing, with Quiñones now studying for her master’s degree in Social Justice Education at UMass Amherst.

Quinones’s story is a good one for students involved in the MAS program to hear and remember, because it’s about struggle and eventual triumph, doubts and overcoming them, creating opportunities and taking full advantage of them.

Most of the early memories aren’t good ones, she told BusinessWest, noting that she started at HCC with English as a Second Language (ESL) courses before moving on to a liberal arts curriculum inspired in large part by a niece suffering from Down’s Syndrome.

“That was how I became intrigued with work in special education, and set out to be a special ed teacher,” she explained. “The college didn’t have that program so I decided to take education and psychology courses and essentially create my own program.”

There were many courses dropped in the early going, sometimes with others added, she said, noting that, even with the ESL courses behind her, she still felt uncomfortable in many classrooms.

“There were times when I would just walk out of a class during the add-drop period because I didn’t feel I would be comfortable speaking up in class, because of either the style of the teacher or the group in front of me,” she said, adding that she created her own group with the help of something called LISA, the Latino International Students Assoc., on the HCC campus, for which she now serves as an advisor.

She eventually became so comfortable and connected she didn’t want to leave the campus upon earning her associate’s degree (she stayed an additional semester, in fact), but eventually did to study early childhood education and psychology at UMass (the university’s special education program had been canceled due to an emerging trend toward inclusion of special needs students in regular classrooms).

After graduating, she took a job as a teacher with an early-intervention program — evaluating infants’ cognitive and social development skills — in large part because she was stymied in her efforts to get into the classroom by the MTEL (Mass. Teachers Evaluation Licensing) exam, then in its first year, which she failed to pass twice.

“I was very discouraged, I was ready to teach in the classroom, and knew I had the skills I needed to teach and the passion, especially for children with special needs,” she said. “That test crunched all my dreams of becoming a teacher. I thought the system was holding me back from what I wanted to do most.”

After working for two years with Valley Infant Development Services in Springfield, and then staying at home for a year after the birth of her second child, Quiñones came to HCC in 2001, working first as an ESL advisor before becoming acting director of that program.

By 2003, she was actually wearing three hats — ESL coordinator, director of the ROLES (Retention and Outreach for Latino Educational Success) program, and coordinator of the Leadership Network Program for male students of color.

In 2005, she was able to shed some of those hats and take on a new challenge, MAS, after the college was able to secure a three-year grant from the Kellogg Foundation to initiate the program.

Asked to sum up MAS, Quiñones said it is an ambitious program designed to take what she described as under-represented groups, including GED recipients, adult education students, ESL students, and others, and give them the tools needed for them to “survive on their own.”

“The program serves as a bridge to support students after they’re admitted,” she said, adding that the ultimate goal is to continually shape and strengthen that support network to ultimately improve graduation rates.

Speaking Their Language

Quiñones is quite familiar with statistics concerning the Hispanic population and education, and quotes them often. Just over half (58%) of Hispanics 18 and over have a high school diploma, she said, and only 10.3% of those in this group have earned a bachelor’s degree.

There are several reasons why, she continued, including the language barrier, which is a significant hurdle, one not generally appreciated by those who don’t face it, and also a lack of both role models and a clear understanding of the importance of education.

MAS was created to address all of this, she said, adding that its basic mission statement is to not merely inspire Hispanics and other underserved populations to consider and then enter college — but to provide the support system that will keep them in school.

Elaborating, she said the program is designed to help students take ownership of their educational and career goals, something that can be difficult when the individuals in question are often the first in their families to attend college.

Such ownership is acquired through knowledge, tools (a word Quiñones would come back to often), and connections, and MAS was created to provide all three.

Sometimes, students need help with simply understanding a college catalog, she explained, and choosing courses in the right sequence to support their majors. Other forms of support include setting students up with tutors, learning coaches, and, if needed, bilingual/bicultural counseling.

In some cases, students need help taking a career goal and charting a course for it, she said, noting one example of a woman interested in cosmetology, whom she will steer toward Springfield Technical Community College and its program in that field.

Overall, Quiñones said students who come to the MAS program often need more than help sequencing courses and finding tutors. Often, they require doses of inspiration and encouragement that will see them over or through the hurdles in front of them and keep them from becoming statistics — specifically concerning those who don’t graduate from HCC or any other school.

And this is when Quiñones summons her own experiences. They help make a case for education in general, and for trying to persevere when times get tough.
“I tell them where I came from, because that creates a connection between their story and mine,” she said, referring specifically to young single mothers. “That helps create a trust between the student and myself, and provides some of the tools and ideas they need to handle certain situations.

“When students are beginning in the ESL program they often don’t see themselves advancing,” she continued. “When students are taking developmental English and math, they feel like they’re wasting their time. I try to convince them they’re not wasting their time and that it’s not their fault they come from schools that didn’t prepare them for that kind of math and English. I show them my transcript and say, ‘you’re not the only one who has gone through this.”

As for her own professional goals, Quiñones said her graduate degree in Social Justice Education — still a few years away because she’s pursuing it on a part-time basis — should help her advance her career in education. Eventually, she would like to pursue her doctorate in Education and advance to other administrative positions.

For the time being, though, her focus is on her master’s and working with others at HCC to make the MAS program successful.

Degrees of Progress

When asked how and when she would know if MAS was working as designed, Quiñones said there will quantitative measures, especially graduation rates for students involved in the initiative, with which to gauge its success.

For now, though, there are more qualitative indicators, such as the stories she hears from and about students, as well as a broad sense of optimism that she detects among those she assists.

“Optimism has brought me to where am I today,” she said. “It will help these students get to where they want to go.”

Optimism, and a good comfort zone.

George O’Brien can be reached at[email protected]

Sections Supplements
Steps to Take Even If You Think There Is No ‘Probate’ Estate

The passing of a parent, spouse, partner, or good friend is never easy to address or contemplate. In addition to the physical and emotional loss, the mere thought of navigating through the legal system is frequently overwhelming.

Generally speaking, if your loved one passes away and clearly has significant assets in his or her own name, i.e. stocks, bonds, or other securities; partnership business assets; bank accounts; real estate; or other assets, it is helpful to engage the counsel and assistance of an experienced estate administration attorney to provide guidance and help through the complex probate process.

Even if there is not a formal probate, certain steps should be taken. Some of them include:

  • Checking for abandoned property;
  • Filing the will with the appropriate court;
  • Changing title to jointly owned assets;
  • Contemplating whether estate tax returns are due.

One of the first things you should address is whether your loved one left a valid last will and testament. When this happens, he or she is said to have died “testate,” and where no will is found or properly executed (signed), then the decedent is said to have died “intestate.”

If you think that a will was properly signed by your loved one, but you can’t locate the original document, present whatever paperwork you have to your attorney and discuss the issues and options. Your loved one’s original will and other essential estate-planning documents may have been left with the offices of the attorney where the will was executed for safe-keeping, or the paperwork may be located in your loved one’s safe deposit box, which might not be easily accessed. Where appropriate, however, a photocopy can be probated.

 Whether or not a probate action is required will be determined, in part, by whether the person who passed (known as a “decedent”) held any assets that require a change in title from his or her own name alone. Generally speaking, all property is held in one of three ways:

Decedent’s name individually. This is when property is held in an individual’s name alone, so that some formal legal, (probate) action must occur to change the title. An example would be bank accounts in one person’s name or real estate held as a tenant in common. A tenancy in common indicates that each owner holds a separate share of the property, and that the interest can be sold by each separate owner, and/or it descends through probate for each separate owner.

A joint tenant designation or tenancy by the entirety. This usually means that survivorship is the only requirement to establishing one’s title. When a couple holds real estate or securities as joint tenants, the recording or submission of a certified death certificate is usually sufficient to establish the sole ownership of the surviving joint owner.

Designated Beneficiary. Ownership is clearly defined where there is a designated beneficiary under a contract. This would include named beneficiaries (other than one’s estate), trusts, a life insurance policy, annuity, or pension benefits.

Of the three title holding methods above, a probate action will only be required to be filed with the court where your loved one died owning assets in his or her name as described in example number one.

 If your loved one died with probate assets, the will and other paperwork must be filed and approved by the court and a fiduciary (responsible party) appointed to assist with moving the matter through the probate process. The fiduciary collects assets, pays bills, and ultimately distributes the net assets according to the decedent’s wishes under the will and/or as allowed under state law. A male fiduciary of an estate is referred to as an executor or administrator, depending on whether the decedent died testate or intestate, while a female fiduciary is an executrix or administratrix.

 Even if there are no probate assets, an original will and certified death certificate should be filed with the county probate court where the decedent lived. Here are some examples where filing with the Court is still prudent even though not required:

  • Where you believe that all of your loved one’s assets were jointly held;
  • Where there were designated beneficiaries for all assets (such as life insurance or annuities which name beneficiaries);
  • Where one died an impoverished resident of a nursing home, such that Medicaid is paying for the stay.

It is important to note that the general public is not required to file a decedent’s will with the court; nor are there statutory sanctions or penalties for not filing the paperwork.

 This filing is, however, recommended because you cannot know with certainty whether your loved one was named in a will of another, or whether there is that $8 million lottery ticket, as yet uncashed, sitting in your loved one’s old winter coat pocket. Further, probate records are regularly searched in conjunction with performing a title search for real estate, and it can be a significant time saver when the will and certified death certificate are on file with the proper court.

 Real estate conveyancers frequently have to address and resolve situations where a title search for a parcel of land reflects a ‘missing probate.’ In other words, a prior owner did not completely grant all of his interest in real estate when it was conveyed. Therefore, a portion of the interest remained in the property owner’s name at the time of his or her death. The original conveyance that triggered the problem, however, could have occurred decades before your loved one’s passing, but the oversight might have gone unnoticed. Without the will and death certificate on file, the search for the current record owner becomes harder and more expensive. If you file the will and death certificate with the court in a timely fashion, obstacles to clearing the record title will be reduced.

 In Massachusetts, if you file your loved one’s will and death certificate with the court together with a statement that there are no assets requiring probate, then there is no fee. On the other hand, if an original will is provided to the court without a certified copy of the decedent’s death certificate, then it is considered to be held for safe-keeping, and a $75 filing fee must be paid before the court will accept it. Generally the paperwork should be filed where your loved one last permanently lived.

 For non-probate assets, such as jointly held bank accounts or brokerage accounts, proper notification of your loved one’s passing, together with the correct tax-reporting form for the survivor(s), must be provided to the institution. In addition, under certain circumstances you might have to file federal and Massachusetts estate tax returns, even though there is no probate estate.

This is because the estate tax returns measure the transfer of all assets or interests that a decedent owned at the time of death, which includes assets held individually, jointly, in trust, life insurance proceeds, or in any other capacity, as well as certain gifts which may have been made during the decedent’s lifetime.

Even if an estate tax return is not required to be filed, you might still have to record an affidavit of no estate tax when your loved one died owning an interest in real estate, but where the total value of the decedent’s estate falls below the required filing threshold for a formal estate tax return.

The question of whether a probate action has to be filed for a deceased loved one is only the tip of the iceberg. Generally, even if you think that no other formal action is necessary, it is recommended that you contact an estate administration attorney to discuss the issues that may have to be addressed. In the process, the lawyer will also confirm that your loved one did not leave any abandoned property by design or neglect sitting in the state’s coffers. All loose ends will be tied up.

Lisa L. Halbert is an associate with the Springfield-based law firm of Bacon & Wilson. She is a member of the estate planning, elder, and real estate departments and is especially focused on matters relating to asset protection. She works out of the firm’s Northampton office; (413) 584-1287,[email protected].

Sections Supplements
Changes to the Safe Driver Insurance Plan Aren’t a Ticket to Savings

You may not have noticed it when you received your new auto insurance policy this year, but significant changes have occurred to the Safe Driver Insurance Plan.

Effective Jan. 1, 2006, Massachusetts switched from a step system to a points system. Under the new plan, accidents and convictions of traffic violations will be used by insurance companies to calculate a surcharge or discount factor to be applied to the policy premium when a new policy is initially written and at each policy renewal. In this new world of insurance points, it is important to consult with insurance and legal professionals when considering whether to contest that next ticket.

Under the new plan, there is a range of surcharges applicable to a points rating of 0 to 45 points. A major moving violation such as an operating under the influence charge will garner you five points. A major accident claim, which is defined as a claim with a payment of more than $2,000 exclusive of any deductible under collision, property damage, or bodily injury, will net you four points. A minor accident, which is defined as claims with a payment of more than $500 and up to $2,000 exclusive of any deductible, is assessed at three points. A minor moving violation such as speeding, failure to yield, or a stop sign violation carries with it a two-point penalty.

If the first incident on a driver’s record is a minor moving violation, no points will be assessed for that violation. Points are calculated based on one’s driving record and are then used to determine surcharges. Experienced drivers, defined as those with six or more years of driving experience, are charged 15% per point for accidents or moving violations. Inexperienced drivers will be charged 7.5% per point for accidents and moving violations. The percentage difference reflects the fact that inexperienced drivers are already paying a higher premium to start.

In addition to the punishment aspect of awarding points, experienced operators are eligible for discounts based on the absence of surchargeable events. The “Excellent Driver Discount Plus” provides for a 17% discount off of bodily injury liability, personal injury protection, damage to property of others, and collision premiums if the driver has no accidents or violations for the past six years. If a driver has no accidents or violations in the five years preceding the effective date of the policy, that driver will earn an ‘excellent driver discount,’ which provides a 7% reduction from published rates for the above-listed coverages. Additionally, the ‘excellent driver discount’ is available to a driver with one surchargeable incident in the past five years provided it was a non-criminal traffic violation and is more than three years old. The ‘excellent driver discount’ is also available to inexperienced drivers who otherwise meet the criteria.

The bad news with regard to the new Safe Driver Plan is that it replaces a step system that most people were somewhat familiar with and understood. The good news is that local insurance agents report that a large number of their clients have, in fact, experienced a reduction in the amount of premium owed. This precarious balance, however, can be easily upset. A speeding violation carries a penalty of two points; a minor accident gives you three points. Coupling a minor accident with a speeding violation will give rise to a total of a five-point assessment. An experienced operator with five points pays premiums at a surcharge factor of 1.75 times the base rate for insurance, or 75% more. Depending on the level and extent of coverages, this increase could represent hundreds of dollars per year for up to six years.

Traffic tickets are no longer simply a matter of paying a fine to the court. As a result, prior to accepting responsibility for any moving violations or accidents, it is wise to consult with an attorney experienced in motor vehicle law to determine any defenses available to you and with your local agent to determine how the points are going to affect you in the future. A swing of almost 100% increase in premiums can result from the loss of the ‘excellent driver plus’ discount (17%), plus a five-point surcharge (75% increase) based on one minor accident coupled with one moving violation.

Another important change in the premium paradigm is the concept of ‘aging’ versus the old ‘clean slate rule.’ Under the step system, you would be placed at a lower step after three years of incident-free driving, the so-called clean slate. Under the new points system, if you have no more than three surchargeable incidents over the last five years, the point value of each of these incidents is reduced by 1 point after three years of incident-free driving. Points are totally eliminated only after six years of incident-free driving (no moving violations and no surchargeable accident claims).

However, being found responsible in just one incident within that three-year period, the ‘old’ incidents will be returned to their original value. Therefore, if for example you had three surchargeable incidents in 2003, by 2007 you could enjoy a three- point reduction in points, however, one speeding ticket would add two points for the new incident and three ‘old’ points being restored to your points tally. This five-point turnaround based on one speeding ticket will be hard for any motorist to swallow. In addition, claims for bodily injury are now surchargeable even if there is no property damage or collision claims filed. This change increases the motorist’s exposure to surcharges.

The confusing maze of consequences that results from motor vehicle citations means that now, more than ever, a prudent driver must rely on the advice of insurance and legal professionals when deciding what route to take when that ticket gets handed through the window.

Robert S. Murphy, Jr., is a shareholder at Bacon & Wilson, P.C. He is the former Chief Prosecutor for Hampden County District Courts with experience in serious criminal and civil motor vehicle infractions; (413) 781-0560.

Cover Story
Women to Watch in Higher Education
Cover

Cover

Recently, BusinessWest introduced a new feature called Women to Watch, which, as the name suggests, shines a spotlight on some of the rising stars in the Western Mass. business community. Previous segments have spotlighted those in the legal community, health care, and financial services. This issue, we profile professionals in the world of higher education. Through their stories, which feature tales of pioneering and perseverance, innovation and inspiration, we’ll touch on the many challenges facing those in this sector, and the issues confronting all women in business today.

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Dinn Bros. Marks 50 Years of Awards — and Rewards
The brothers Dinn: Bill, Paul, and Michael.

The brothers Dinn: Bill, Paul, and Michael.

Dinn Bros. Trophies was founded in 1956, and 50 years later it continues to evolve and change with the times. Change is constant in a business that may seem simple, but features immense competition and never-ending deadlines, and requires investments in new technology and strong relationship-building capabilities. By meeting all these challenges, Dinn Bros. has etched its name in Pioneer Valley business lore.

Bill Dinn remembers how it all started.

It was the summer of 1956, and one of Springfield’s amateur baseball leagues was in trouble and looking for help. The company it had hired to create trophies for that season’s top finishers failed to deliver, and at the 11th hour the league turned to Dinn’s brother Paul, an engraver, to fill the order. Bill stepped in to help, and a company was born.

A half-century later, many things have changed. The technology used to create plaques, trophies, and recognition items has improved exponentially; where once the company created three pieces a day using a hand engraver, it now completes three a minute with state-of-the-art computer systems and laser engravers. Meanwhile, orders are now taken via the Internet and a Web site that is enabling the company to expand its reach across the country and into Canada.

But many things haven’t changed.

Most orders still come in at the 11th hour, if not later, and the company’s specific promise to its many types of clients remains the same: “We won’t embarrass you,” said Bill Dinn, who is now retired but remains a visible force at the company, after years of serving as its head salesman.

“We had a particularly good showing in a pickle,” Dinn said of the company’s first order, adding that while that idea of avoiding embarrassment may seem strange, it has always been the crux of good business at a firm that manufactures and sells awards of all types.

“Imagine you’re at a banquet, everyone is there, you’re giving a speech, and you have to give an award to an important person … and the plaque isn’t there,” he explained. “That’s a big deal.”

He went on to note that, in many cases, the award — the actual hardware used to recognize the accomplishments of another — is the last thing people think of when planning a ceremony of any size.

“We’re always working against time,” he said, adding that it’s not uncommon for a large order due for a weekend event to come in on Thursday evening.

But tapping his forefinger definitively on the table before him, Dinn said no job is too big or too small. “It doesn’t matter if it’s one trophy for $6.95 or an order for 900 plaques that will cost thousands … it will be there.”

The Gold Standard

That guarantee is echoed by Dinn Bros. current senior management, Dinn’s three sons — Bill Jr., Paul, and Michael — who say that as a niche business, the company meets with a number of unique challenges, as well as many that all companies, especially those with both retail and manufacturing components, face.

Dinn Bros. offers plaques, trophies, medals, ribbons, pins, and other awards for various sporting organizations and events, as well as a wide array of corporate awards and other tokens of appreciation, such as desk sets and engraveable bowls and trays. All products are assembled and engraved on site at the company’s West Springfield headquarters, and sold via the Internet and through three showrooms in West Springfield, New Haven, Conn., and Stoneham, Mass.

Sports awards have remained the largest single product line offered by Dinn Bros., representing about 70% of sales, though corporate business is growing, in part due to a concerted effort on the part of the company.

And with the sports market comes a number of challenges that few not in this business could appreciate, according to Paul Dinn, president.

“Retention of contracts is a big challenge,” he said. “It’s not like we’re a paper company dealing with a business. In that case, if we were doing a good job and our prices were competitive, the company we were serving would probably stick with us.”

But sports programs and teams, especially those for children, often have a new person handling awards ceremonies each year, said Dinn, and tournaments, road races, and other charity events are hard to track; many are not established enough to have a Web site, or even a formal mailing address, let alone a contact person.

“There are a lot of volunteers and a lot of turnover,” he explained. “The Internet helps us with research, and every business has to build relationships. But we have to build them over and over again.”

In addition to the matter of maintaining repeat business under those conditions, educating the public about its products is another challenge, said Bill Dinn Jr., who oversees production at the company.

“Showing people just how to use the products is a bigger concern than many might think,” he said. “That’s because it’s not an everyday type of thing, ordering and giving an award. You don’t think about it until you have to do it. It’s up to us to educate the consumer on everything from appropriate wording to how to work awards into tight budgets.”

Its also a business with both peaks and valleys in terms of volume, and those busy periods don’t fall during what might be considered traditional peak periods. The holidays, for instance, are deadly quiet, while the spring months usually necessitate adding seasonal employees to the firm’s core of 100 employees.

Certificate of Participation

But to address those challenges, Dinn Bros. has moved ahead aggressively with a wide set of recent initiatives, all aimed at streamlining the manufacturing process, expanding the company’s reach both nationally and internationally, and upgrading technology in order to stay competitive against similar outfits, Internet-based companies, and sporting goods stores that create trophy subsidiaries.

Many of those changes have been instituted or highlighted this year, as the company celebrates its 50th year in business. Its Web site was redesigned, new catalogs were created to boost corporate business, and several new laser engravers were purchased and installed to expedite and streamline the assembly and personalization processes.

“We’re adapting to the modern age in order to drive business,” said Michael Dinn, vice president of sales and marketing. “Electronically, we’re better than ever, and that helps streamline the process and allows us to prep as much as we can for orders that have yet to come in.”

He noted that the company’s Web site, which pulls in roughly a third of all business and is still growing, once lagged behind the firm’s phone center, which employs customer service representatives to take orders from across the country. But over the past year in particular, Web-based sales have eclipsed phone transactions and have pulled in business from new areas, including the mid-Atlantic states, Alaska, and, most recently, Canada, where the company is making its first earnest foray into the international market.

“Our site allows for convenience in ordering, but it also assures people that we’re not a fly by night operation, or a little rinky-dink trophy shop,” said Dinn, who added that Internet sales have also been augmented by offering live assistance online for customers, a service that was put in place two years ago. Customers can send instant messages to a Dinn Bros. representative during specified times to ask questions, and are also notified when a product order is received and shipped, along with a tracking number. “That way, we’re never out of reach.”

Web sales have also helped in promoting corporate-recognition products, as has a new catalog devoted solely to those lines, in response to a growing business-to-business market.

“Many people think this is a business that stays the same year after year, but the industry does change,” said Paul Dinn, “and one change of late has been our role in the increase of corporate recognition programs. People are holding more organized events and seeing recognition as an important tool for morale and retention.”

Many of the services offered through some new technological upgrades are geared toward that burgeoning market, allowing for the etching or four-color printing of company logos and for products that best serve the corporate sector, such as desk sets and retirement gifts.

An Amazing Race

But Dinn added that while Internet sales allow for quicker processing and a smaller margin of error on all orders — all copy to be engraved can now be downloaded directly to a central computer system — awards of all types still intrinsically have ‘last-minute’ components at the assembly level.

Engraving recipients’ names is the most obvious, but figureheads for trophies — everything from the traditional runner, golfer, or bowler to a gold-plated foot, used as a gag during staged productions of the Monty Python-inspired Broadway play Spamalot — are attached to the base as orders are received, and customers sometimes have special requests for logo engraving or printing that differ from order to order.

“No matter how efficiently we take the order, we must still identify the deadline and work backwards,” he said. “To that end, we’ve invested in the equipment we need to keep us on the cutting edge, and the technology makes our work much easier than it ever has been before. Every year, we keep investing in better technology — our equipment parallels the personal computer market, in that it becomes obsolete easily.”

Those investments include state-of-the-art computer systems and laser engravers, such as the six Xenetech machines that now do the work that a large, bulky hand engraver did years ago.

Still, even with all of the changes at Dinn Bros., some things remain the same as they did 50 years ago. That heavy hand engraver sits in the main production area, right next to one of the new laser stations, serving as a reminder of how much the times have changed.

That amateur baseball league that reached out to Paul Dinn 50 years ago is no more, but it’s likely that some of the Dinn trophies awarded to players still exist, somewhere.

Like the company that produced them, they’ve managed to stand the test of time.

Jaclyn Stevenson can be reached at[email protected]

Sections Supplements
What Sets Cars Apart Today Is Not the Total Package, but the Surprises Inside
The VW Jetta GTI with its accompanying First Act guitar.

The VW Jetta GTI with its accompanying First Act guitar.

From cars with guitars to luxury models that park themselves, the auto industry is introducing new amenities and gadgets that could only have been imagined a generation ago. Some experts say if it’s trendy in the home, soon it will be seen in vehicles of all sizes and price points. And this has many speculating about what’s around the bend.

Mark Thompson, a sales consultant for Balise Lexus in West Springfield, recently spoke with BusinessWest from his car, on the way to a seminar in Boston.

Thompson didn’t need his cell phone to make the call, though. He used only his voice to dial the number, spoke freely while driving, and never took his hands off the wheel. Essentially, technology had allowed him to use his vehicle as a $60,000 phone booth — just one of the conveniences afforded him and the rest of the driving public through new advances in creating ‘networked’ cars.

The new amenities are varied, but the trend is clear: cars are rolling off the assembly line already equipped with a wide range of high-tech bells and whistles aimed at convenience, personalization, and the creation of a certain wow factor.

Auto manufacturers have historically engaged in one-upsmanship to keep their cars viable in a demanding market, but until this decade many of those improvements were geared toward safety concerns — things like anti-lock breaks, airbags, and automatic seatbelts — all of which are now commonplace.

Thompson said that competition raised the bar for all manufacturers, and today, all new cars meet high safety standards.

“Cars have never been safer than they are now,” he said. “And there’s only so much you can do realistically. There is a dollar value connected to new developments, and there comes a point where it’s not worth it to try to invent some new mechanism.”

Those strides in vehicle safety are notable, but the plateau manufacturers across the globe reached also left them with a new challenge.

“The industry needed a new wow factor,” said Thompson, “and everybody likes toys.”

And for many new offerings, ‘toys’ is a good description.

Not all technologically advanced features are necessary for better driving, or even for a more comfortable ride; Volkswagen’s newest promotion, for instance, is a selection of 2007 models outfitted with a jack, into which a First Act GarageMaster electric guitar can be plugged and played through the car’s audio system. The Jetta, Jetta GLI, GTI, Rabbit, New Beetle, and New Beetle Convertible are all compatible with the guitars, which were produced exclusively for the promotion. They’re also the only axes that will play through the car, via a special pre-amp built into the instrument, which also includes the same VIN number as the car it comes with.

Damon Cartelli, general manager of Fathers and Sons, said the ploy is bringing in a good number of curious shoppers, and is indicative of Volkswagen’s unique approach to marketing.

“VW is very progressive, and always has been,” said Cartelli, “and with this promotion they’ve really wrapped their hands around their audience.”

Staging a Coupe

While the guitar promotion, which will run until the end of the year, is more a savvy advertising campaign than an application of new technology to create a better driving experience, Cartelli said it also underscores how affordable and accessible new technology is becoming.

“The guitars are available on cars priced from $14,900 or so and up,” he said. “New technology isn’t just for luxury models anymore. Cars across the board are coming equipped with things like GPS systems, adaptive cruise control — you don’t need to use the brake, sensors tell the car when to slow down — and Bluetooth capability.

“People are coming in to see the VWs with the guitars,” he said, “because that’s truly unique. But as they take a closer look they’re realizing that they can afford to have practical amenities too.”

Nick Twork, public affairs manager for Ford Motor Company’s technology division, said the preponderance of those practical features is not relegated to foreign models — Ford has unveiled a long list of new features that will come standard in several 2007 Ford, Lincoln, and Mercury models and will be added or made available in several existing models including the Ford Explorer, Lincoln Navigator, Ford Mustang, Mercury Milan, and Ford Fusion.

Those product highlights include power-fold mirrors, rear-seat entertainment systems, reverse sensors, cooled seats, navigation systems, and SIRIUS satellite radio, added to 14 different cars this year.

“Navigation systems are probably the biggest addition to our cars,” he said, “and auxiliary jacks for mp3 capability. But new technology is rolling out fast and furious, and there is much more to come in the near future. All I can say is ‘stay tuned.’”

The influx of vehicles at all price points equipped with things like GPS navigation systems and Bluetooth is still a relatively new phenomenon, despite its breadth. Cartelli said that, as recently as four years ago, only a handful of makes included GPS systems, and even then, they were more expensive and less reliable than they are now.

“New technology is so much more cost-effective that features once seen only in luxury models are being added to all types of cars,” he said, listing among them rain- sensitive windshield wipers, back-end camera systems, and built-in, voice-controlled phones and radios. “Soon, every car will be Bluetooth-ready. It’s not an expensive technology, and as manufacturers recognize the need to compete, they’re looking to make anything standard in their cars that’s going to give them the edge.”

Thompson agreed, saying it’s all about creating and preserving brand identity in this new climate.

“The reason why we’re seeing this distinct personalizing of cars is because if you look at cars on the road, you’ll see the same aerodynamics, the same fenders, the same hood … the bumper might be a little different, but everything else in the outer design is geared toward fuel efficiency. It’s harder then ever to tell one make from another — what sets cars apart from others now is the items on the inside.”

Sound Advice

And again, in the interest of personalization, some of those items are little more than fun extras, like electric guitar jacks or built-in hard disk drives that have 13.9 gigabytes of storage and can play up to 2,000 mp3 files without the use of an outside music player. But others are geared toward road warriors and other professionals, in the interest of making vehicles more conducive places in which to work.

Increasingly, cars are equipped with Internet-ready computer systems and screens for browsing or checking e-mail, and Bluetooth capability, which allows for a number of networked functions that are prompted by simple voice commands in many instances.

“Calls can be made from the car without taking your hands off the steering wheel — no phone, no ear buds, no dialing,” said Thompson, who spoke with BusinessWest using just such a system. “I can also check my E-mail and listen to anything from my music library.

“These things were unheard of 10 years ago, but we’re a commuter society,” he said, “and it’s a necessity now, not a right, to drive a car. Manufacturers are trying to make them as homelike as possible.”

In fact, auto manufacturers seem to be taking their cues from the home and garden market, where technologically advanced entertainment, convenience, and Internet-based products already abound.

“What you see in homes now is what we will see in cars in the future,” said Thompson, noting that DVD players, Internet access, and in-car coolers or mini-refrigerators are currently widespread. “I think gaming systems will be next.”

Beyond those home-like features, though, are some new convenience-based advances that are unique to the automotive market. Some are simple and useful, like push-button power folding seats or keyless entry systems that detect when a set of keys, even those buried in a purse or pocket, are approaching the vehicle. Others are more dazzling, like the new self-parking Lexus that is creating a buzz within the luxury car market. Thompson said the car is an answer to a problem for many drivers — the onus of parallel parking — and also further proof of the evolution of automotive technology.

“A lot of people have trouble parallel parking, and in this car, you really do just hit the button and sensors guide you into the spot,” he explained, noting that the feature also lessens the added difficulty in parking due to two safety items already present on the car — larger headrests, which can create new blind spots, and more streamlined aerodynamics, which make it hard to see out of the back of the car. “This system lets the driver guide the car until it gives the green light, literally, at which point they can take their hands off the steering wheel and the car does the rest.”

Business Turnaround

That notion of letting the car do much of the work is a major driver in the race to offer the most current technology. Where the line will be drawn is still unclear, but Thompson said there are a few things on his own personal wish list.

“I’m still waiting for someone to come up with a car-ready microwave and blender,” he said.

Jaclyn Stevenson can be reached at[email protected]

Departments

Annual Tax Institute

Nov. 17: The 45th annual Western New England College Tax Institute is slated from 8:30 a.m. to 4:45 p.m. on the college’s main campus at 1215 Wilbraham Road, Springfield. The program will include sessions on new Medicaid rules, updates to federal and state tax laws, and the section 199 producers deduction. The program is designed to qualify for eight CPE credits based on the Massachusetts Board of Public Accountancy Rules and Regulations. To register or for more information, call (413) 782-1473 or visit www.wnec.edu/tax.

Team MA Economic Impact Awards

Nov. 21: The Massachusetts Alliance for Economic Development will host its third annual Team Massachusetts Economic Impact Awards luncheon at noon at the Seaport Hotel in Boston. These awards honor emerging and established companies that have made a positive impact on the economy of Massachusetts since the beginning of 2005. Local companies being feted include General Dynamics Advanced Information Systems, Nuclea Biomarkers, and Unistress Corporation. For ticket information, contact Jess Millward at (781) 489-6262, ext. 15, or visit www.massecon.com.

Forensic Science Night

Nov. 28: Bay Path College in Longmeadow will host a Forensic Science Night from 5:30 to 9 p.m. for young women who are high school students, their parents and guidance professionals interested in exploring the growing forensics-related fields that include forensic science, forensic psychology, criminal justice, and legal justice. Lt. Regina Rush-Kittle from the Connecticut State Police, Troop K, will deliver the keynote address titled ‘Do You Have What It Takes? Making It as A Woman in Law Enforcement Today.’ Workshops will include ‘Take A Byte out of Crime,’ ‘Not Quilty by Reason of Insanity,’ ‘Making the Case,’ and ‘Forensics on the Road.’ The program is free; however, registration is required. For more information, call the Admissions Department at (413) 565-1331, or E-mail [email protected].

Departments

The following bankruptcy petitions were recently filed in U.S. Bankruptcy Court. Readers should confirm all information with the court.

American Home Inspection
First Call Home Inspection
Skrodzki Thomas M.
Bernaquer Melissa A.
Skrodzki Melissa
P.O. Box 2302
Westfield, MA 01085
Chapter: 7
Date: 10/02/2006

Anderson, Theresa
174 Spear Road
Springfield, MA 01119
Chapter: 13
Date: 10/02/2006

Balukonis, Maribeth K.
P.O. Box 1117
Westfield, MA 01086
Chapter: 7
Date: 10/05/2006

Bittle, Carl W.
Bittle, Colleen A.
72 Beech St.
Greenfield, MA 01301
Chapter: 13
Date: 10/10/2006

Blessin, Beverly Marie
32 Old Stockbridge Road
Lenox, MA 01240
Chapter: 7
Date: 10/06/2006

Bourgeois, Susan Lee
145 Ventura St.
Ludlow, MA 01056
Chapter: 7
Date: 10/11/2006

Caloon, Pamela A.
37 Drexel St.
Springfield, MA 01104
Chapter: 13
Date: 10/05/2006

Colby, James
122 Methuen St.
Springfield, MA 01119
Chapter: 7
Date: 10/04/2006

Collamore, Robert L.
Collamore, Donna M.
20 Weymouth St.
Springfield, MA 01108
Chapter: 7
Date: 10/13/2006

Fesko, David Christopher
24 Maple Crest Circle, Apt. L
Holyoke, MA 01040
Chapter: 7
Date: 10/11/2006

Floyd, Sheila M.
PO Box 1923
Westfield, MA 01086
Chapter: 7
Date: 10/06/2006

Gamarsh, Harold F.
Gamarsh, Eleanor F.
21 Norman St.
P O Box 15
Gardner, MA 01440
Chapter: 7
Date: 10/06/2006

Gerhardt, Lynn Marie
469 Crane Ave.
Pittsfield, MA 01201
Chapter: 7
Date: 10/05/2006

Green, Paris Yulonda
62 Corey Road
Springfield, MA 01128
Chapter: 13
Date: 10/04/2006

Griffin, Lula
47 Willard Ave.
Springfield, MA 01109
Chapter: 7
Date: 10/05/2006

Hall, Gregory
22 Cortland St.
Springfield, MA 01109
Chapter: 7
Date: 10/12/2006

Hamling, Jay Albert
3 Winesap Road
Pittsfield, MA 01201
Chapter: 7
Date: 10/04/2006

Haring, Geraldine M.
P.O. Box 234
Feeding Hills, MA 01030
Chapter: 7
Date: 10/05/2006

Hynd, Donald W.
1151A Elm St.
West Springfield, MA 01089
Chapter: 7
Date: 10/06/2006

Keeler, Allan E.
Keeler, Theresa J.
22 Manor House Court
Holyoke, MA 01040
Chapter: 7
Date: 10/11/2006

 

Kurek, Stanley G.
Kurek, Kathleen M.
82 Wahconah St.
Pittsfield, MA 01201
Chapter: 7
Date: 10/09/2006

Liberty, Kathleen A.
55 Highland St.
Ware, MA 01082
Chapter: 13
Date: 10/10/2006

Malumphy, Bernard J.
58 Taylor St.
Pittsfield, MA 01201
Chapter: 13
Date: 10/06/2006

Martin, Lorie Ann
17 New St.
North Adams, MA 01247
Chapter: 7
Date: 10/12/2006

Moyer, Rebecca Lynn
57 Beacon St., 3
North Adams, MA 01247
Chapter: 7
Date: 10/12/2006

Myers, Michael R.
Myers, Naida Regina
334 Hillside Ave.
Holyoke, MA 01040
Chapter: 7
Date: 10/05/2006

O’Connor, Roger A.
290 Narragansett Blvd.
Chicopee, MA 01013
Chapter: 13
Date: 10/10/2006

Paliki, Christopher James
Paliki, Tammy Marie
1089 Main St.
PO Box 88
Warren, MA 01083
Chapter: 13
Date: 10/06/2006

Pearson, Cheryl Anne
2 Granite St.
North Adams, MA 01247
Chapter: 7
Date: 10/04/2006

Pellerin, David R.
33 Westview Dr.
Belchertown, MA 01007
Chapter: 13
Date: 10/06/2006

Santos, David G.
Santos, Erin
11 Franklin Road
Longmeadow, MA 01106
Chapter: 13
Date: 10/03/2006

Parent, Ann Marie M.
92 Redden Road
Springfield, MA 01119
Chapter: 7
Date: 10/05/2006

Rushia, Dorothy C.
501 Clark St.
Gardner, MA 01440
Chapter: 13
Date: 10/11/2006

Singleton, Therese E.
97 Belvidere St.
Springfield, MA 01108
Chapter: 13
Date: 10/10/2006

Starzyk Daniel W.
64 Bessemer St.
Springfield, MA 01104
Chapter: 13
Date: 10/06/2006

Valdes Hector L.
38 Grattan St.
Springfield, MA 01119
Chapter: 13
Date: 10/05/2006

Vega, Jose Juan
19 Middle St.
Springfield, MA 01104
Chapter: 13
Date: 10/13/2006

Wolfe, Betty Jane
99 North East St.
Holyoke, MA 01040
Chapter: 13
Date: 10/13/2006

Yates, James
Yates, Barbara
71 Berkshire St.
Holyoke, MA 01040
Chapter: 13
Date: 10/10/2006

Departments

The following building permits were issued during the month of October 2006.

CHICOPEE

Applebee’s; Applebee’s Northeast Inc.
597 Memorial Dr.
$1,278,405 — Build a new restaurant

EASTHAMPTON

Michael Shaefer
69 Ferry St.
$400,000 — Build a one-story office building

GREENFIELD

104 Federal St.
$7,800 — Remove existing roof and install new roof system

HADLEY

Joe’s Greek Place
367 Russell St.
$13,000 — Remodel of tenant space at Hampshire Mall

HOLYOKE

Federated Department Stores Inc.
400 Whitney Ave.
$100,000 — Tenant fit out

Homestead Grocery Mart Inc.
615 Homestead Ave.
N/A — Build/remove walls; interior renovation

Houston Enterprises Inc.
2241 Northampton St.
$90,000 — Interior renovations

Loomis House Inc.
298 Jarvis Ave.
$45,000 — Renovations to Sheldon dining room and nursing center

PBHQ Whitney Inc.
330 Whitney Ave.
$20,000 — Fire damper repairs.

Olsen Construction Services, LLC
1025 Main St.
$219,000 — New storefront glass and aluminum; add fire protection system

NORTHAMPTON

City of Northampton
56 Vernon St.
$21,400 — Re-roof

 

CVS Pharmacy
366 King St.
$11,000 — Replace building cornice

Northhampton Realty
244 King St.
$89,000 — Construct office addition

Smith College
36 Bedford Terrace
$660,000 — Install sprinkler system, interior and exterior repair

Smith College
14/18 Green St.
$52,000 — Interior renovation for pizza restaurant

Smith College
21 Prospect St.
$900,000 — Construct six housing units and revised parking

PALMER

Pinocchio’s Pizzaria & Bar
2054 Bridge St.
$33,220 — Renovation for new pizza restaurant

SPRINGFIELD

American International College
125 Cortland St.
$127,054 — Extend existing weight room and add HVAC to weight/exercise facility.

Diocese of Springfield
395 Chestnut St.
$845,000 — Rebuild roof

Mercy Hospital
27 Carew St.
$195,760 — Renovate to PT/CT scan room.

Mercy Medical Center
233-271 Carew St.
$435,000 — Renovation to existing space.

Springfield Housing Authority
1118-1122 St. James Ave.
$345,300 — General construction and site work

Springfield Ventures
76 Bay St.
$245,000 — Remodel apartment building

Opinion

There was much ado lately about the compensation awarded to the CEOs of area hospitals. The published salary figures, transposed against layoffs at one area hospital and only fair financial performance at most area facilities, raised some eyebrows and drew more than a few letters to area editors suggesting that some of these administrators were overpaid.

In response, members of some area hospital boards replied (and we’re paraphrasing here) that they conducted careful research before settling on compensation numbers they thought were fair, allowed them to attract and retain top talent, and would provide leaders that could take their institutions forward.

While we were never as concerned as some with the numbers paid to area hospital administrators, we thought the dialogue offered a perfect segue to another discussion regarding executive compensation in this area — specifically the amount paid to the mayor of Springfield.

That would be just over $100,000, and it’s a number that’s embarrassingly low (dozens of city officials and police and firefighters earn more) and one that could, we believe, stifle the comeback everyone wants to see in the City of Homes. With just over a year to go before the next mayoral election in Springfield, we suggest the City Council and the Control Board, if it’s still in business, address this subject and, while doing so, perform the same due diligence as those hospital boards.

Why? Because Springfield’s next leader, whoever it is, will be taking charge in City Hall at an absolutely critical time for the community, and, like area businesses faced with times of challenge and turmoil, the city must do what it can to attract the best talent to the position.

And that includes raising the mayor’s salary by at least 50%.

We know what you’re thinking — that people should run for office, and especially mayor, out of a desire to serve, and not for the money. The current office holder, Charles Ryan, exemplifies that attitude.

But individuals like Ryan are rare. He’s semi-retired and not influenced by the salary for the city’s top executive. Most individuals are, however, and unless city officials approve an increase, many people will quietly decide that they simply can’t afford to run for mayor.

Why is compensation for this post so important? Because while its true that some people would run for the position regardless of the pay scale (like we said, very few people) and a $100,000 salary would certainly not offend many individuals, Springfield needs to attract true leadership — not merely the talent that will work for the current rate.

Executive compensation has been an issue in Springfield and other cities for some time now. The mayors of Chicopee, Easthampton, and other communities, for example, are woefully underpaid, and we recommend adjustments there, as well. But the issue takes on new meaning in Springfield because of the time and the place.

The city, as everyone knows, is at a critical crossroads; it can either move forward and achieve real progress, or it can continue to stagnate.

The eventual course the city takes will likely be decided by the next mayor, whose impact will no doubt be influenced by how long the Finance Control Board remains in power, and with Deval Patrick soon to occupy the Corner Office, the board may leave sooner rather than later.

This uncertainty attaches even more importance to the matter of who Springfield’s next mayor will be. This individual will be tasked not only with administering the city, but with inspiring its residents and business owners to dream bigger and better — and then leading them in the task of making dreams reality.

As the board members who moved quickly to defend hospital CEO salaries indicated, and again, we’re paraphrasing, ‘you get what you pay for.’

Springfield is faced with the same reality, and for that reason, it’s time to make the needed adjustments in compensation to attract real leadership, be it from the business community or elsewhere.

In short, the current salary doesn’t reflect the importance of the position or the demands that will placed on the individual. It’s time to ante up.