Home 2014 September (Page 2)
Banking and Financial Services Sections
Government Secrecy on Cash and Credit Transactions Is Troubling


By PAUL MANCINONE

Back in May 2013, our firm wrote an article for Accounting Today, “Taxing Times for the Restaurant Industry.” We followed that up with another, “Taxing Times Two for the Restaurant Industry,” which was published last month. Most recently, the Kiplinger Tax Letter contacted us, and we shaped the 1099-K paragraphs published in the Aug. 29 issue of its biweekly Tax Letter. These articles focused on the use of Form 1099-K, the IRS-mandated procedure for reports issued by credit-card companies to taxpayers that accept credit cards for payment, which we’ll attempt to summarize herein.

While the articles were focused on the restaurant industry, an area where we do a lot of representation work, the issue is not at all exclusive to any particular industry, although the IRS and the Massachusetts Department of Revenue (DOR) do target restaurants heavily. This trend involves any retail enterprise that collects its revenues in both cash and credit-card transactions. Any small business that accepts cash and credit cards as payment is a potential target.

If you aren’t familiar with Form 1099-K, you should be. According to the IRS, “the 1099-K is an IRS information return for reporting certain payment transactions to improve voluntary tax compliance.” That’s for sure! The IRS has a mechanism to compare Form 1099-K to gross receipts reported on a tax return, which is then used to create audit leads.

As an example, let’s again look at the restaurant industry. Let’s say there are two restaurants, located in the same geographic area, both with $1 million in gross receipts. Restaurant 1 has 75% in credit-card sales, while Restaurant 2 has 95% in credit-card sales. The IRS and the state DOR can now very easily see that Restaurant 1 does 25% of its sales in cash, and Restaurant 2 does only 5% of its sales in cash. No need to guess which restaurant here is the audit lead — it’s Restaurant 2.

This type of analysis is happening right now, to all types of closely held retail enterprises, such as hair salons, restaurants, hardware stores, jewelers, ski shops, grocery stores, you name it. The IRS is compiling the data it receives from tax returns from these various industries, obtaining an acceptable ‘range,’ and using the data to compare with retail establishments that appear to be reporting less than what the IRS believes to be their fair share of cash sales, and going after them.

But what is a reasonable percentage of credit-card sales for a particular industry? If an auditor says, “your client’s credit-card-to-gross-receipts percentage is too high,” i.e., meaning not enough cash reporting, that is based on what authority? I would suggest that the 1980s are long past, and plastic here to stay. Everyone reading this knows the prevalent use of credit cards, even at low-price-point establishments like the local donut shop, where cash was king just 10 years ago. Yet, this is an audit approach used by the IRS and the DOR. Even worse, tax representatives, as well as all the targeted industries, are fighting with one hand tied behind their backs, and here’s why.

We submitted a Freedom of Information Act request to the IRS, specifically requesting research data related to credit-card-to-gross-receipts percentage as it relates to the restaurant industry, preferably allocated by region, if at all possible. Oh, we got an answer, all right. Our “request was denied for law-enforcement purposes.” So not only is the IRS targeting closely held retail establishments, using this 1099-K analysis as its tool, but it’s not going to share the results of its studies, which, by the way, were gathered from tax returns of U.S. taxpayers.

I believe this was very unfortunate, but not much of a surprise. The IRS is a little weak in public opinion right about now, and not exactly transparent. But this secrecy is shortsighted. Taxation in the U.S. is getting increasingly voluntary as the IRS gets its funding scrutinized (and diminished) in the wake of the Lois Lerner fiasco. One would think that releasing this data would be a wonderful aid. At least then it would get a dialogue going between accountant and business owner.

Maybe there are valid explanations for a high credit-card percentage. And if there isn’t a good explanation, having access to this ‘secret IRS data’ may raise revenues for the U.S. Treasury, as errant retail establishments can pay more attention to their income reporting (i.e. self-audit). The IRS refusing to reveal this data does nothing to help the voluntary compliance that is unquestionably more necessary with the IRS’s limited resources.

Maybe a business has been subject to theft — less cash. Perhaps it’s in a business area with patrons using credit cards almost exclusively — less cash. There are myriad explanations to address a variance. But there is no way to know if there is a variance if the IRS is not forthcoming with benchmark data.

I believe that this type of information will eventually be released via litigation. It seems to me that, at a tax-court adjudication level, if a taxing authority uses a credit-card-to-gross-receipts test as part of its analysis, that data will need to be produced at the litigation level and subject to review by the opposing side.

For retail establishments that find my thoughts a potential concern, I would urge them to get into contact with their trade associations to request this information and publish it for its members. From my experience, no one has as of yet. It is as important, if not more so, than the other multitude of trends these associations release — the vast majority of which are interesting, but much less relevant to income taxes.

We also urge the IRS to reconsider its poor decision to refrain from releasing this data, gathered from taxpayers, for the benefit of taxpayers.

Paul L. Mancinone is president of Paul L. Mancinone Co., P.C. in Springfield; (413) 301-8201.

Opinion
Shedding Some Light on Downtown Plans

Just about every plan to revitalize downtown Springfield boils down to chicken-and-egg scenarios.

More and better retail, dining, and entertainment options will attract more market-rate housing … and vice versa. More feet on the street will bring about a stronger feeling of public safety … and vice versa. Keeping young talent in the region will cultivate more entrepreneurship and jobs … and vice versa.

That’s why plans to improve downtown are smartly focusing on all of the above, in the hope that each success generates another. The recent report outlining a potential ‘innovation district’ is a good example, calling on the city to improve infrastructure and create a more business- and tourist-friendly environment in the neighborhoods around the current club district.

It’s also why the Springfield Business Improvement District and DevelopSpringfield announced a plan last week to illuminate eight downtown buildings under a $400,000 architectural-lighting program. The project is intended to both highlight the area’s unique architecture and create a feeling of safety that will draw more people onto the streets, thus creating a demand for more shopping and dining options, which will draw even more people, which will further bolster that feeling of security. It all fits together as part of a targeted strategy to improve quality of life in the City of Homes.

Evan Plotkin is a believer in the feet-on-the-street approach to enhanced public safety. In this issue (see page 49), he talks about how art, music, and a bustling café have made 1350 Main Street a place people want to be, which has dramatically increased occupancy rates.

He believes this success represents a microcosm of what Springfield can achieve, and argues that any targeted effort to make downtown more appealing — with art, music, lighting, enhanced walkability, incentives for retailers and restaurants, etc. — will bring more people outside, which will catch the attention of more businesses, which will set up shop and draw more people downtown. After all, he told BusinessWest, people don’t feel afraid in a crowd, but most are reluctant to walk down a darkened city street alone.

Time will tell whether all Springfield’s improvement efforts will bear fruit, but city leaders have to be encouraged by the number of businesses and colleges (including UMass, Bay Path College, and Cambridge College) that have recently established a presence in the downtown towers, and other efforts — such as MassMutual’s $5 million commitment to the Springfield Venture Fund — to keep talent local and generate jobs. Each positive step is further evidence that the city doesn’t need a casino to spring fully to life, although it’s our position that a gaming resort will certainly help.

No, there’s no one solution that will boost the city’s fortunes, and, like we said, many of its current dilemmas are of the chicken-and-egg variety. But it’s equally true that each new downtown lease signed, each market-rate housing development in the works, and each new building façade improved is lighting the way, literally and figuratively, to a healthier Springfield.

Opinion
Baseball, Youth, and Smokeless Tobacco

By RICHARD PIETERS, M.D. and ANTHONY GIAMBERARDINO, D.M.D.

The headlines first came with baseball Hall of Famer Tony Gwynn. His all-too-early death at 54 was attributed to the long-term use of smokeless tobacco. Now it’s former Red Sox pitcher Curt Schilling, who revealed on Aug. 20 that he was diagnosed in February with mouth cancer. “I do believe without a doubt, unquestionably,” said Schilling when making his condition public, “that chewing [tobacco] is what gave me cancer … I did it for 30 years. It was an addictive habit.” His physician agreed.

Many of us who grew up with the game are used to seeing players chewing tobacco, but a new generation of children watching in the stands and on television may be seeing smokeless tobacco used for the first time. They are the ones most influenced by what baseball players do both on and off the field. And that behavior by professional athletes can be more powerful in shaping behavior than any advertising campaign by the tobacco industry.

Although cigarette smoking in the U.S. continues to decline, a report from the U.S. Centers for Disease Control and Prevention (CDC) indicates that the use of smokeless tobacco has held steady over the past nine years. CDC says 14.7% of high-school boys, and 8.8% of all high-school students, reported using smokeless products in 2013.

The CDC further states that smokeless tobacco contains 28 carcinogens, which can cause gum disease, stained teeth and tongue, a dulled sense of taste and smell, slow healing after a tooth extraction, and, worst of all, oral cancer.

Smokeless tobacco is not harmless. According to the National Institute on Drug Abuse, it delivers more nicotine than cigarettes and stays in the bloodstream longer. Clearly, tobacco use is both a serious medical problem and an oral-health problem.

In a letter to baseball commissioner Bud Selig following the death of Tony Gwynn, nine leading healthcare organizations, including the American Medical Assoc. and the American Dental Assoc., stated that “use of smokeless tobacco endangers the health of major-league ballplayers. It also sets a terrible example for the millions of young people who watch baseball at the ballpark or on TV and often see players and managers using tobacco.”

Oral cancer continues to be a serious problem in the U.S. More than 30,000 new cases are diagnosed each year, and the five-year survival rate is only around 50%. While a batting average of .500 would be considered outstanding in baseball, 50/50 odds aren’t very good in the game of life.

The connection between oral health and overall health is well-documented. What happens in the mouth can affect the entire body. Physicians are now being trained to examine the mouth and work with dentists to make patients more aware of the importance of oral health as it affects their overall health and well-being.

Programs such as the Mass. Dental Society’s Connect the Dots, in which physicians and dentists work together in the community, and the Mass. Medical Society’s establishment of a Committee on Oral Health mark the beginning of a growing relationship between physicians and dentists to promote oral health in the Commonwealth.

But oral cancer isn’t the only health risk from smokeless tobacco. Users have an increased risk of heart disease, high blood pressure, heart attacks, and strokes. Many health issues are preventable, especially those related to tobacco use. The medical and dental professions can play a key role by providing education and screening for oral cancer.

Major-league baseball players have an important opportunity to contribute to this educational process by aiding in prevention efforts, particularly aimed at impressionable young people. For the past four years, the Mass. Dental Society, in partnership with NESN and the Boston Red Sox, has produced TV campaigns on the dangers of smokeless tobacco.

The Mass. Medical Society and the Mass. Dental Society are committed to reducing tobacco use in all its forms and welcome the continued participation of the Red Sox and all of major-league baseball. In 2014, chewing tobacco continues to be as much a symbol of baseball as the actual action on the field.

For the health of our children, shouldn’t this image of our national pastime now be considered past its time? The cases of Tony Gwynn and Curt Schilling should serve as a warning to us all.


Dr. Richard Pieters, a radiation oncologist at UMass Memorial Medical Center in Worcester, is president of the Mass. Medical Society. Dr. Anthony Giamberardino practices general dentistry in Medford and is president of the Mass. Dental Society.

Banking and Financial Services Sections
Greenfield Savings Bank Emphasizes Community Ties

Rebecca Caplice

Greenfield Savings Bank President Rebecca Caplice

Rebecca Caplice laughed when asked whether Greenfield Savings Bank had seen growth of its online and mobile services among younger customers.

“You’d be surprised at the acceptance across the board,” said Caplice, the bank’s president. “My father is 87 years old, and he’s on Facebook and Twitter every day. It’s really not just young people asking for these things; we are all attached to those mobile devices. I can hardly remember what it was like when someone in a group of people had a question, and no one knew the answer. Now we just look it up.”

In other words, Caplice said, banks had better offer robust options in electronic banking if they want to attract new customers — of all generations, not just Millennials. It’s one of many ways the banking world has evolved, and continues to do so.

“We have all kinds of ways to access your banking services. And we’re seeing growth in those electronic channels,” she told BusinessWest — but that growth has not come at the expense of branch traffic. “You read the industry press and see all these articles — ‘the branch bank is dead.’ But in our experience, our branch traffic hasn’t declined, even as other types of traffic have increased. We’re seeing people use several channels interchangeably, depending on what they’re doing.

“Sometimes a single transaction might use more than one channel; they might start someplace and end up somewhere else. That has been a real change,” she added. “Take mortgage applications, for example. More than half of our mortgage applications use an online channel to do part of the process electronically; then they’ll come in. I guess that speaks to people wanting to do things on their time, not the bank’s time.”

If there’s any difference between older and younger customers when it comes to technology, it’s not comfort with the tools, but with security fears.

“That’s where the separation occurs,” Caplice said. “It’s not the technology that’s frightening, but the younger people have less of a concern about security and privacy. I guess being brought up in a world where technology is all around you gives you a certain comfort level with that. I think those of us who have been on the planet a little longer don’t have that ease of comfort.”

Making Change

Caplice has seen plenty of change in the banking industry since arriving at GSB in 1991, and even since taking the reins as president in 2007. But her 23-year arc at the bank has also given her some deep roots in Franklin County, where the bank enjoys a 50% market share in savings deposits and is also the county’s number-one lender.

But GSB — which, along with Greenfield Cooperative Bank, is one of only two institutions located in Greenfield 20 years ago that are still around today — has expanded gradually over the years. It merged in 1967 with the Crocker Institution for Savings in Turners Falls, making that office its first branch outside of Greenfield, and added another branch in South Deerfield in 1972.

Additions during Caplice’s time at the bank include branches in Shelburne Falls and Conway; the opening of the Amherst Financial Center in 2002, marking the bank’s first physical presence in Hampshire County; and the recent opening of its first Hampshire County branch, in Northampton.

Greenfield Savings Bank

Greenfield Savings Bank has been a fixture in its namesake town for 145 years.

“When we made that next step into Hampshire County, it was almost like we were following a growing customer base there — Franklin County customers work there and said, ‘boy, I wish I had a branch in Northampton.’ So we saw an opportunity there, even though we’re still the dominant player here. You can’t take your eyes off that; you have to look outside your boundaries.”

As the region gains more distance from the Great Recession — although the economy can hardly be described as booming — commercial loan volume is up at GSB as well. “We’ve seen a lot of growth in commercial loans in the last four or five years. Ask any banker, and they’ll tell you the same thing.”

Rising demand for commercial loans runs the gamut, she said, including a manufacturing base in Franklin County that has suffered in recent years but is slowly gaining steam. “This region has a history and legacy of skilled blue-collar workers, and as those workers have transitioned into more precision machining, those industries have been doing very well.”

Meanwhile, the bank has differentiated itself in the market with unique products, like its trust business, which GSB started to cultivate during the 1990s when other banks with strong trust divisions, particularly Bank of New England and Shawmut Bank, left the Franklin County landscape. It now offers the region’s only in-house trust and investment department — a business most small banks don’t normally delve into.

“These are really high-touch banking services; we can manage people’s money, pay their bills, take care of their property, or take care of their estate. Sometimes a trust is set up for a child with special needs. It’s all kinds of high-touch financial management,” Caplice said. “And there is no bank in the Valley that has a locally controlled trust department. We’re at about $200 million under management, which gets us to a size that is respectable in the industry.”

It’s an interesting time for investment services in general, she added, especially with the massive wealth transfer from the GI Generation to their Boomer children. “The Baby Boomers’ parents are dying, so we’re seeing this transfer.

“There’s also a shift in what people’s goals are financially,” she continued, particularly at the other end of the generational spectrum, with the Millennials, and their relationship with banking institutions.

“In community banks, we’ve always emphasized our role in the community — that’s important,” Caplice said. “And we’ve got this generation that’s eventually going to be in charge, and they care deeply about causes. Yes, they want to earn money on their investments, but they also ask, ‘what are your values, and are those values the same as my values?’ I think that was not so much the case in other generations. It will be interesting to see how that impacts our business.”

Local Flavor

With a 145-year history in Greenfield, GSB has certainly cultivated strong bonds with the towns it calls home.

For example, about five years ago, the bank partnered with institutions ranging from the Economic Development Council of Western Mass. to Greenfield Community College in spearheading a project to revitalize a series of downtown buildings. The development model brought together several property owners, representing more than a dozen buildings, who used tax-credit financing, facilitated by GSB, to fund renovations of the vacant sites.

“Taking on those projects individually wouldn’t have been cost-effective, but the project resulted in the renovation of those buildings in the core of the downtown,” Caplice said.

Before that, almost a decade ago, the bank launched an initiative called ‘civic action accounts,’ by which GSB donates money to school districts and other organizations based on how often customers use their debit cards.

Meanwhile, bank employees regularly set out to perform random acts of kindness. “I think that’s one thing that makes this place special,” Caplice said. “Each branch office plans its own events, and for the most part, they have nothing to do with banking. Maybe they’ll go up and down the street putting money in everyone’s meters, or wash every car that comes through the lot, to handing out free ice cream in Dixie cups. If you go to work proud of what’s going on in the organization and you’re having a good time, I think that resonates with customers, even though the activity itself has nothing to do with the business.”

Caplice was quick to add that Greenfield Savings Bank employees sit on many nonprofit boards, and the bank offers resources to various causes, but the smaller acts of kindness are often what customers, and prospective customers, notice. It’s part of a culture at the bank that the Massachusetts Chamber of Commerce honored several years ago with its Employer of Choice Award.

“If we create an atmosphere where the people who work here want to come to work, because they have fun and are permitted to do things they know change people’s lives, that attitude is infectious. You can feel it when you walk into a place,” she said. “We pay a lot of attention to culture; we think that’s really critical.”

After all, even in today’s fast-paced, high-tech banking landscape, there’s still room for kindness — and maybe a little ice cream.

Joseph Bednar can be reached at [email protected]

Court Dockets Departments

ACCGS
www.myonlinechamber.com
(413) 787-1555
 
• Sept. 23: ACCGS Pastries, Politics & Policy, 8-9 a.m. An informal roundtable discussion, designed for political and policy junkies. Cost: $15 for members, $25 for general admission, which includes continental breakfast. Reservations may be made online at www.myonlinechamber.com.
• Sept. 30: Rake in the Business Table Top Showcase, 4:30-7 p.m. Hosted by Castle of Knights, 1599 Memorial Dr., Chicopee. Presented by the Affiliated Chambers of Commerce of Greater Springfield and the Greater Chicopee, Holyoke, and Westfield chambers of commerce. Network with more than 100 vendors. Cost: $5 in advance, $10 at the door.  Reservations may be made online at www.myonlinechamber.com.
• Oct. 1: ACCGS Business@Breakfast, 7:15-9 a.m. Hosted by Twin Hills Country Club, 700 Wolf Swamp Road, Longmeadow. Cost: $20 for members in advance, $25 for members at the door, $30 for general admission. Reservations may be made online at www.myonlinechamber.com.
• Oct. 3: ERC5 Golf Classic. Registration, 11 a.m.; lunch, 11:30 a.m.; shotgun start, 12:30 p.m. Wilbraham Country Club, 859 Stony Hill Road, Wilbraham. Cost: $500 per foursome. Proceeds benefit the Minnechaug Regional High School Youth Entrepreneurial Scholars Program and the ERC5 Scholarship Fund. Reservations may be made online www.myonlinechamber.com.
• Oct. 8: ACCGS Lunch ‘n’ Learn, 11:30 a.m. to 1 p.m., Lattitude Restaurant, 1388 Memorial Ave., West Springfield. Liz Provo, authorized local representative for Constant Contact, will present “Social Media for Small Business Success.” Cost: $25 for members, $35 for general admission. Reservations may be made online at www.myonlinechamber.com.
• Oct. 29: ACCGS Western Mass. Business Expo Breakfast, 7:15-9 a.m., MassMutual Center, 1277 Main St., Springfield. Keynote speaker: Gov. Deval Patrick. Cost: $25 in advance, $30 at the door. Reservations may be made online at www.myonlinechamber.com.
• Oct. 29: PWC Western Mass. Business Expo Headline Luncheon, 11:30 a.m. to 1 p.m., MassMutual Center, 1277 Main St., Springfield. Keynote speaker: Patricia Diaz Dennis, retired senior vice president and assistant general counsel for AT&T. Cost: $40. Reservations may be made online at www.myonlinechamber.com.
 
AMHERST AREA CHAMBER OF COMMERCE
www.amherstarea.com
(413) 253-0700
 
• Oct. 1: Chamber Ribbon Cutting Ceremony, 5-6 p.m., hosted by Unitarian Universalist Society of America, 121 North Pleasant St., Amherst. Rededication of the Tiffany stained-glass window. Light hors d’oeuvres and refreshments. Event is free and open to the public.
• Oct. 2: 2014 Annual Awards Dinner, 5:30-9 p.m. (after-party to follow). Hosted by Hadley Farms Meeting House, 41 Russell St., Hadley. Join us in honoring the Rotary Club of Amherst, Stephanie O’Keeffe, and Tony Maroulis. Emceed by Monte Belmonte, 93.9 The River. Tickets are $75 per person or $700 for a table of 10. For more information, call Tammy-Lynn at (413) 253-0700 or e-mail [email protected].
• Oct. 9: Chamber Brown Bag, 12:30-2 p.m. Hosted by the Jones Library (Woodbury Room). Topic: “The Entrepreneurial Equation.” This event will give you ideas for putting banking, retirement, and insurance tools to work so you can help build and protect your business according to your short-and long-term goals. Presenter: Tom McRae, Edward Jones. Event is free and open to the public. Bring a lunch.
• Oct. 9: Chamber Ribbon Cutting Ceremony, 12:30-1 p.m., at Downtown Mindfulness, 67 North Pleasant St., Amherst. Join us in welcoming Downtown Mindfulness to the Amherst area. Light hors d’oeuvres and refreshments will be served. Event is free and open to the public.
• Oct. 24: Legislative Breakfast, 7:15-9 a.m. Hosted by the Lord Jeffery Inn, 30 Boltwood Ave., Amherst. This is your chance to rub elbows with Amherst-area elected officials. Cost: $15 for chamber members, $20 for non-members. To RSVP, call Tammy-Lynn at (413) 253-0700 or e-mail [email protected].
 
FRANKLIN COUNTY CHAMBER OF COMMERCE
www.franklincc.org
(413) 773-5463
 
• Sept. 26: Chamber Breakfast Series, 7:30-9 a.m., hosted by Franklin County Tech School, Turners Falls. Special presentation on United Way program. Cost: $13 for members, $15 for non-members. Contact the chamber at (413) 773-5463 to reserve your tickets.
 
GREATER CHICOPEE CHAMBER OF COMMERCE
www.chicopeechamber.org
(413) 594-2101
 
• Sept. 30: Table Top Expo & Business Networking Event, 4:30-7 p.m., Hosted by: Castle of Knights, 1599 Memorial Dr., Chicopee. Presented by the Greater Chicopee, Holyoke, and Westfield chambers of commerce and ACCGS. Cost: $5 pre-registered, $10 at the door. Register online at www.chicopeechamber.org.
• Oct. 9: Taking Care of Business, Workshop #3, “Human Resources: Best Practices for Small Businesses,” 9-11 a.m. Hosted by Hampton Inn, 600 Memorial Dr., Chicopee. Learn about recruitment and hiring, employee benefits and labor laws, and unemployment Insurance. Presenter: Employers Assoc. of the NorthEast. Cost: $20 for members, $30 for non-members.
• Oct. 15: Salute Breakfast, 7:15-9 a.m. Hosted by the Log Cabin Banquet & Meeting House, 500 Easthampton Road, Holyoke. Cost: $20 for members, $26 for non-members.
• Oct. 23: Auction/Beer & Wine Tasting, 6-9 p.m., Delaney House, 3 Country Club Road, Holyoke. The public is welcome to attend and enjoy tastings from Kappy’s Liquors and Williams Distributing Corp., and delicious gourmet food by the Delaney House. Take some photos in the complimentary photo booth and bid on auction items such as gift baskets and gift certificates to area restaurants.
• Oct. 30: Taking Care of Business, Workshop #4: “How to Retain Your Top Talent,” 9-11 a.m. Hosted by Hampton Inn, 600 Memorial Dr., Chicopee. Learn about recruitment and turnover costs, production loss, and retraining. Presenter: James Percy, Willard Financial Group, LLC. Cost: $20 for members, $30 for non-members.
 
GREATER EASTHAMPTON CHAMBER OF COMMERCE
www.easthamptonchamber.org
(413) 527-9414
 
• Oct. 9: Networking by Night Business Card Exchange, 5-7 p.m., hosted and co-sponsored by Eastworks & Riff’s Joint, 116 Pleasant St., Easthampton. Door prizes, hors d’ouevres, beer and wine. Cost: $5 for members, $15 for future members. RSVP requested.
• Oct. 20: Celebrity Bartenders Night, 6-9 p.m., at Opa-Opa Steakhouse & Brewery, 169 College Highway, Southampton. Join us for a night of fun with local celebrities mixing drinks. Let us know if you are interested in bartending! Cash bar, raffles, and fun. Tips and donations benefit the chamber’s downtown Holiday Lighting Fund. Admission: free. 
• Oct. 23: Workforce Training Speaker Breakfast, part of the chamber’s Speaker Series 2014. Hosted by Southampton Country Club, 329 College Highway, Southampton. Come and learn about available state funding for employee training and technical assistance for any size business. Cost: $15 for chamber members, $20 for non-members. Call the chamber to sign up. Seating is limited.
 
GREATER HOLYOKE CHAMBER OF COMMERCE
www.holycham.com
(413) 534-3376
 
• Sept. 30: Table Top Showcase, 4:30-7 p.m., hosted by Chicopee Castle of Knights. Four area chambers — Greater Holyoke, Greater Chicopee, Greater Westfield, and the ACCGS — are getting together to present a table top mini-trade show. Tables cost $125. Visitor cost is $10 in advance, $15 at the door. Call (413) 534-3376 to secure a table, or sign up online at holyokechamber.com.
• Oct. 3: Manufacturing Business Breakfast, 8-10 a.m. (7:45 a.m. registration), PeoplesBank Conference Room, Kittredge Center, Holyoke Community College. Join us for a continental breakfast and networking opportunity to celebrate manufacturing. Guests include Eric Nakajima, assistant secretary of Housing and Economic Development; David Gadaire of CareerPoint, Jeffrey Hayden of Holyoke Community College, and state Rep. Aaron Vega. Cost: $10, which includes a continental breakfast. Call (413) 534-3376 to sign up, or visit holyokechamber.com.
• Oct. 7, 21: Nov. 5: Ask a Chamber Expert Series: “How to Start and Maintain Your Own Business.” Get your business on the right track and join us for this member-taught, 10-class workshop series. Workshop schedule: Oct. 7, “Creating a Business Plan”; Oct. 21, “Learning the Law”; Nov. 5, “Insurance.” All workshops are held from 5:30 to 7:30 p.m. at the Holyoke Chamber of Commerce at 177 High St., and include light refreshments. Cost: $20 per session for members, or $175 for 10 classes. To sign up, call the chamber at (413) 534-3376 or visit holyokechamber.com.
• Oct. 8: Autumn Business Breakfast, 7:30-9 a.m., at the Log Cabin. Sponsored by the Republican and Holyoke Medical Center. Recognition of new members and business milestones, and networking breakfast meeting. Cost: $22 for members in advance, $28 for non-members and at the door. For reservations, call the chamber at (413) 534-3376.
• Oct. 15: Chamber After Hours, 5-7 p.m., hosted by Westfield Bank, 1642 Northampton St., Holyoke. Business networking event to take place under the tent. Food, networking, 50/50 raffle, and door prizes. Cost: $10 for members, $15 for the public. To sign up, call the chamber at (413) 534-3376 or visit holyokechamber.com.
 
GREATER NORTHAMPTON CHAMBER OF COMMERCE
www.explorenorthampton.com
(413) 584-1900
 
• Oct. 1: Annual Open House, 5-7 p.m., hosted by the Greater Northampton Chamber of Commerce, 99 Pleasant St., Northampton. Cost: $10 for members, $15 for non-members.
• Oct. 8: “Make the Web Work for You,” 11 a.m. to 12:30 p.m. Hosted by Greenfield Savings Bank, Community Room, 325 King St., Northampton. Presented by Tina Stevens of Stevens 470. Cost: $20 for members, $25 for non-members. RSVP required; space limited.
• Oct. 10: “Tips, Tricks, & Shortcuts,” 9-11 a.m., hosted by the Greater Northampton Chamber of Commerce, 99 Pleasant St., Northampton. Sponsosr: Pioneer Training. Special guest: Don Lesser. This workshop contains a variety of quick tips and tricks in Microsoft Word that will save you hours of time. Cost: $20 for members, $25 for non-members. RSVP; space limited.
 
GREATER WESTFIELD CHAMBER OF COMMERCE
www.westfieldbiz.org
(413) 568-1618

• Sept. 30: 17th Annual Table Top Showcase, 4:30-7 p.m., hosted by Castle of Knights, Chicopee. Opportunities include sponsorships and exhibitor tables. Cost: $5 in advance through chamber, $10 at the door. For more information, call Pam at the chamber office, (413) 568-1618.
• Oct. 6: Mayor’s Coffee Hour, 8-9 a.m., hosted by Tekoa Country Club, Westfield. Join Mayor Dan Knapik for an informal talk on Westfield. Free and open to the public, but call Pam at the chamber to register, (413) 568-1618.
• Oct. 8: After 5 Connection, 5-7 p.m., hosted by East Mountain Country Club, Westfield. Great connection opportunities, including speed connecting. Complimentary hors d’oeuvres, cash bar. Walk-ins welcome. Cost: $10 for members, $15 for non-members (cash at the door). To register, call Pam at the chamber at (413) 568-1618.
• Oct. 14: Lunch & Lecture Series #3, 11:30 a.m. to 1 p.m., hosted by Noble Hospital, Conference Room A, Westfield. Topic: “Retirement & Investments for Business.” Presented by Tim Flynn of Edward Jones Investments. Cost: free to chamber members, $25 for non-members. For more information, call Pam at the chamber office, (413) 568-1618.
• Oct. 20: Speaker Series (2 of 3), “Common and Costly Employment-law Mistakes Made by Small Businesses,” 8-9:15 a.m., presented by Royal, LLC. Hosted by Genesis Spiritual Life & Conference Center, Westfield. Cost: free to chamber members, $25 for non-members. For more information, call Pam at the chamber office, (413) 568-1618.
 
PROFESSIONAL WOMEN’S CHAMBER
www.professionalwomenschamber.com
(413) 755-1310
 
• Sept. 24: PWC Headline Luncheon, 11:30 a.m. to 1 p.m., hosted by Yankee Pedlar Inn, 1866 Northampton St., Holyoke. Keynote speaker: Jane Iredale, founder, president, and CEO of Iredale Mineral Cosmetics. Cost: $25 for PWC members, $35 for general admission. Reservations may be made online at www.myonlinechamber.com.
• Oct. 14: PWC Ladies Night, 5-7 p.m. Complimentary wine, refreshments, and networking. Reservations are complimentary but suggested, by contacting Dawn Creighton at [email protected] or (413) 530-0545.
 
WEST OF THE RIVER CHAMBER OF COMMERCE
www.ourwrc.com
(413) 426-3880
 
• Oct. 1: Wicked Wednesday, 5-7 p.m., hosted by Westfield Bank, Agawam. Cost: free for chamber members, $10 at the door for non-members. Event is open to the public. Wicked Wednesdays are monthly social events, hosted by various businesses and restaurants, that bring members and non-members together to network in a laid-back atmosphere. For more information, contact the chamber office at (413) 426-3880 or [email protected].
• Oct. 2: West Springfield Candidates Forum, 6-8 p.m., hosted by West Springfield Town Hall, 26 Central St. For the first half of this state representatives debate, questions will be solicited in advance from WRC members and the general public. The second half of the debate will be performed in the Lincoln-Douglas format, where candidates will have the opportunity to pose questions to each other.
• Oct. 9: Agawam Candidates Forum, 6-9 p.m., hosted by Roberta G. Doering School, 68 Main St., Agawam. For the first half of this state representatives / state Senate debate, questions will be solicited in advance from WRC members and the general public. The second half of the debate will be performed in the Lincoln-Douglas format, where candidates will have the opportunity to pose questions to each other.
• Oct. 15: Networking Lunch, noon to 1:30 p.m., hosted by Crestview Country Club, Agawam. Enjoy a sit-down lunch while networking with fellow chamber members. Each attendee will get a chance to offer a brief sales pitch. You must be a member or guest of a member to attend. The only cost to attend is the cost of lunch. Attendees will order off the menu and pay separately that day. We cannot invoice you for these events.
For more information, contact the chamber office at (413) 426-3880 or email [email protected].
• Oct. 16: Breakfast Meeting, 7-9 a.m., hosted by Lattitude, West Springfield. The featured emcee is political consultant Anthony Signoli, speaking on the potential casino and how it may affect local business and the general public. Cost: $25 for chamber members, $30 for non-members. For more information, contact the chamber office at (413) 426-3880 or email [email protected].

Departments Picture This

Send photos with a caption and contact information to: ‘Picture This’c/o BusinessWest Magazine, 1441 Main Street, Springfield, MA 01103 or to [email protected]

Taking Flight

WingCavagnaroBadgeWingtrusteewingbuildingLeaders from Baystate Health and Baystate Wing Hospital joined elected officials and members of the Palmer community recently to celebrate Wing’s official entry into the Baystate Health community. Top: Dr. Mark Keroack, president and CEO of Baystate Health, helps Dr. Charles Cavagnaro III, president of Baystate’s Eastern Region, put on his official Baystate Health badge. Middle: Katherine Coolidge, chair of the Baystate Wing board of trustees, left, talks with Dr. Grace Makari-Judson, chair of the Baystate Health Breast Network, during the ceremony. Baystate Wing Hospital is the third community hospital to join Baystate Health following Baystate Franklin Medical Center in Greenfield in 1986 and Baystate Mary Lane Hospital in Ware in 1991.

Taking Flight

Class-Photo-2015Leaders from Baystate Health and Baystate Wing Hospital joined elected officials and members of the Palmer community recently to celebrate Wing’s official entry into the Baystate Health community (see item, page 66). Above: Dr. Mark Keroack, president and CEO of Baystate Health, helps Dr. Charles Cavagnaro III, president of Baystate’s Eastern Region, put on his official Baystate Health badge. Top left: Katherine Coolidge, chair of the Baystate Wing board of trustees, left, talks with Dr. Grace Makari-Judson, chair of the Baystate Health Breast Network, during the ceremony. Baystate Wing Hospital is the third community hospital to join Baystate Health following Baystate Franklin Medical Center in Greenfield in 1986 and Baystate Mary Lane Hospital in Ware in 1991.

Daily News

SPRINGFIELD — Fourteen lawyers from Bulkley Richardson were recently selected by their peers for inclusion in Best Lawyers in America 2015. Bulkley Richardson had the most honorees of any law firm in Springfield, with 12 of its 14 selected lawyers based in its Springfield office.

Two of the firm’s honorees were also named Springfield “Lawyer of the Year” in specific practice areas. William Hart Jr. was so honored in the category of trusts and estates, and John Pucci for criminal defense, white-collar. He was also recognized in the area of criminal defense, non-white-collar. The following Bulkley Richardson lawyers were also selected for the 2015 edition of Best Lawyers:

• Peter Barry: construction law

• Michael Burke: medical-malpractice law (defendants); personal-injury litigation (defendants)

• Mark Cress: bankruptcy and creditor/debtor rights; insolvency and reorganization law; corporate law

• Francis Dibble Jr.: bet-the-company litigation; commercial litigation; litigation (anti-trust, labor and employment, securities)

• Daniel Finnegan: administrative/regulatory law; litigation (construction)

• Robert Gelinas: personal-injury litigation (defendants)

• Kevin Maynard: commercial litigation; litigation (banking and finance, construction)

• David Parke: corporate law

• Melinda Phelps: medical-malpractice law (defendants); personal-injury litigation (defendants)

• Donn Randall: commercial litigation

• Ellen Randle: family law

• Ronald Weiss: corporate law; mergers and acquisitions law; tax law

Since it was first published in 1983, Best Lawyers has become universally regarded as a definitive guide to legal excellence. Because it is based on an exhaustive peer-review survey in which more than 52,000 leading attorneys cast almost 5.5 million votes on the legal abilities of other lawyers in their practice areas, and because lawyers are not required or allowed to pay a fee to be listed, inclusion in Best Lawyers is considered a singular honor. Corporate Counsel magazine has called Best Lawyers “the most respected referral list of attorneys in practice.”

Construction Sections
Brian Gibbons Transitions from Military to Successful Building Career

By KEVIN FLANDERS

Brian Gibbons

Brian Gibbons is gratified that his growing construction company does plenty of work that benefits fellow veterans.

Brian Gibbons is not your typical entrepreneur, nor did he follow the conventional routes to becoming a business owner. But success, his staff has learned, isn’t contingent upon adhering to a specific formula. It’s all about being creative and making the most of every opportunity.

Gibbons, president of Springfield-based Brican Inc., opened his construction business in 2007 after a 24-year career as a Seabee engineer in the U.S. Navy Reserve. Utilizing the Service-disabled Veteran-owned Business Program of the U.S. Small Business Administration (SBA), he was able to get his business off the ground at a time when the economic climate was about to become much more challenging. Looking back now, he knows he couldn’t have done it without assistance from the program instituted by the SBA in 2003 to help veteran-owned businesses succeed.

“In my case, it [the SBA program] did exactly what it is intended to do,” said Gibbons, who joined the Navy Reserve following his freshman year in college. “I never would have been a business owner without that program.”

Seven years later, Brican is thriving at the corner of State and Dwight streets, specializing in commercial, industrial, and institutional building systems. Its staff of just over 20 is expected to grow, and its project list continues to expand each year. Well-versed in federal contracts, the majority of the company’s projects have been completed for the U.S. Department of Veterans Affairs (VA), with the average job coming in between $2 million and $5 million.

“We have had projects throughout the East, from Ohio up to Maine,” Gibbons said. “We are always checking on different opportunities and bidding them.”

Veterans Helping Veterans

Gibbons, who took an early interest in construction as a teenager cleaning up job sites for his neighbor during high-school summer vacations, never imagined what doors the Navy Reserve would open for him. The experiences accrued during his nearly quarter-century tenure have helped him long after his transition back to civilian life, and he is always eager to take on projects that assist others who served their nation.

As a veteran-owned business, Gibbons isn’t surprised that the VA is Brican’s best client, as the agency routinely sets aside projects to be bid exclusively by small firms led by vets. But for Gibbons, construction for the VA is about far more than erecting structures — it’s about making a difference in the lives of those who served. As such, Gibbons says his most rewarding project to date was the construction of a building for the Northampton VA Medical Center’s acute psychiatric ward. Completed in 2013, the prototype project set new standards for the construction of such facilities, specifically those designed to prevent suicide and injury, with specialists from throughout the nation traveling to Northampton to offer input.

“In the past, they often used many of the techniques you see in prisons, but lately they have realized that the people in these facilities are sick, not prisoners,” Gibbons said. “We approached the job very empathetically. The goal was to help the VA come up with ideas to minimize the dangers to patients and staff. As a veteran, it’s always rewarding to work on projects that help other veterans.”

Brican has also immersed itself in the energy side of construction over the last few years, recently taking on several boiler-plant safety projects. Ground was broken on one such job last month, a combined heat and power plant at a VA-owned facility in Newington, Conn, which Gibbons expects to be finished by the end of next year.

New Growth

While statistics are always valuable, a quick glimpse at the whiteboard in Brican’s conference room sufficiently indicates the direction of the business. Filled from end to end with project information, the board keeps Gibbons’s bustling staff constantly updated on what needs to be done. And they certainly prefer to be busy, especially in an industry that has seen its share of challenges statewide in recent years.

But no matter how one looks at it — project totals, staff size, buildings acquired — Brican is a rapidly expanding company, its reputation building along with its structures. Whenever a project is erased from the whiteboard upon completion, another one quickly replaces it.

Gibbons hopes that his staff, which currently includes about 20 people, will grow to nearly 30 as more work comes in from the private end of the construction spectrum. “Our largest job so far was just under $16 million, and we are definitely looking to increase our work on the private side,” he added.

General contractors go only as far as their staffs take them, though, which is yet another reason for Brican’s success. Gibbons said each of his project managers handles up to three projects at a time — including Gibbons himself, who has focused on everything from management to estimating. He wears many hats as the owner of a small business, but he has also been impressed by his employees’ ability to multitask and split time between multiple projects.

In particular, Gibbons praised engineer Mike Belanger, who brings more than 20 years of experience to Brican, as well as project manager Todd Spooner and his 30-year career in the industry.

But along with more projects comes a need for more employees who can handle an array of assignments, a need Gibbons recognizes. “As we continue to grow, we will probably hire another project manager who can assist with estimating.”

Of course, as a military veteran who takes pride in his years of service and how they helped prepare him for life as a small-business owner, Gibbons is always on the lookout for veterans searching for work. His staff already includes a few vets, and he enjoys providing them with opportunities following their service. As veterans conclude their service in the Middle East, SBA officials have attempted to open as many avenues as possible for job creation and entrepreneurship. One such avenue is the Service-disabled Veteran-owned Business Program that Gibbons qualified for, and now he’s completing the cycle by hiring veterans.

“I try to give as much preference as possible to veterans,” he told BusinessWest. “I am always looking for good people to work here.”

Next-door Options

Brican is also expanding from an acquisition perspective. In March, Gibbons purchased the building adjacent to his State Street office at a tax title auction. He is keeping his options open for the purpose of the 1890s-era building, but he mentioned several possibilities, including using it for additional office space.

“We have done a lot of work to clean it up; it was a real mess before,” he said. “I think it would make a great office for a contractor, and I would love to see it rehabbed. There are a lot of opportunities we are considering right now for the building.”

Gibbons said he likely won’t make a final decision on the building until he learns whether or not the nearby MGM casino project will proceed, a development that would create jobs and drive up demand for rental spaces throughout Springfield and neighboring towns. If the right opportunity were to present itself, a rental or lease situation might prove to be the most beneficial purpose for the building, but no decisions have been made yet.

In addition to the State Street acquisition, Gibbons has a full plate, with 18 active projects and expected staff increases. It’s all part of leading a small business on the rise, a business built by a veteran whose employees and clients are also veterans. But while Brican specializes in federal contracts and institutional construction, what sets it apart from other businesses, he said, is its ability to handle private construction as well.

“We have a great staff,” he said. “Everyone comes from a different background in terms of experiences and education levels, and we work well together as a team.”

Autos Sections
John Robison’s Auto-repair School Helps ‘Different’ Students Succeed

RobisonGrowing up in the 1960s, a victim of abuse at home and an inability to fit in socially at school, John Robison had every reason to worry that he wouldn’t find success in life.

Yet, he did. Diagnosed as an adult with Asperger’s syndrome, which finally began to explain why he was different, Robison is the author of three bestselling books, a former electrical engineer who pioneered several innovations in the world of rock music, and currently the owner of J.E. Robison Service, a sprawling auto-repair and restoration complex on Page Boulevard in Springfield.

And now, by partnering with a special-education high school on the TCS Automotive Program — a vocational training center based at his workplace — he’s helping teenagers with the same challenges he faced gain the skills and confidence they need to succeed in the auto-repair field.

It’s a unique endeavor, but Robison has never been one to do things in the traditional way.

“I was always into cars and electronics,” he said of a set of interests that bordered on obsession in his younger years — a common trait among people with Asperger’s. “When I dropped out of high school, I taught myself about electrical engineering and found success as the American engineer for Pink Floyd. Then, a lot of big bands in the ’70s used our sound equipment. I’m best known for the work we did for KISS, engineering all their special-effects instruments” — such as custom guitars equipped with fiery smoke bombs.

After that, he got a job as an engineering manager in the corporate world, but disliked the experience. “I really didn’t understand the dynamics of the company. I decided, rather than be somewhere I didn’t really know what was going on and didn’t feel I fit in, I’d start a business of my own,” he said.

“The other skill I felt I had was fixing cars,” Robison continued. “But I wanted to fix cars that people cared about, thinking that somebody who’s a real car enthusiast would be interested in dealing with someone like me who had a real love of machinery, and that proved to be correct.”

His business — which specializes in repairs of luxury European models such as Rolls-Royces, Porsches, and Land Rovers — began as a part-time activity in South Hadley 30 years ago, and has since evolved into an extensive restoration and repair complex boasting 30 service bays, making it the largest independent garage complex west of Boston. And, unlike the service facilities of large area auto dealers, he said, he’s eschewed the sales side, which would only distract him from his mission of “fixing things.”

Some things don’t need fixing, of course, and today, thankfully, people tend to be much more aware of children on the autism spectrum, unlike Robison’s parents, who toted him to several mental-health professionals who labeled him lazy, angry, or even socially deviant, and said he might have to be institutionalized if his inappropriate behavior continued.

Just because the medical community and parents understand autism and Asperger’s much better today, however, doesn’t mean their challenges aren’t daunting. But Robison knows they can make their way in the world — after all, he’s exhibit A — and his new training school is demonstrating how.


Doing Things Differently

Robison has gained a much higher profile through his three books: Look Me in the Eye, which chronicles his life growing up; Be Different, which is filled with practical advice for “Aspergians, Misfits, Families and Teachers”; and Raising Cubby, a memoir of his unconventional relationship with his son, who also was born with Asperger’s.

And with that higher profile has come a greater sense of responsibility.

John Robison’s sprawling car-restoration complex

John Robison’s sprawling car-restoration complex in Springfield boasts 30 service bays across a number of buildings, along with space for the training school.

“Ever since my first book, Look Me in the Eye, was published, people have come here to see what we do, and they’ve asked for years about apprenticing autistic family members in the automotive trade,” he explained. “I’ve always tried to do things to help the community. Before I knew about my own autism, I worked with abused kids at places like Brightside and the jail because I grew up in an abusive environment; I would have been a kid taken by Social Services had I grown up today and not in the ’60s. So I’ve always felt an affinity for young people with challenges.”

Learning that autism was the root of his social challenges was a breakthrough, and he’s since considered how he could blend his career with a mission to help kids in similar circumstances. The answer came through a partnership with the Northeast Center for Youth and Families, which maintains a high school in Easthampton for teenagers with developmental challenges.

Specifically, the school, which serves students from all over Western Mass., opened the first high-school program licensed by the Massachusetts Department of Special Education that teaches young people the auto-repair trade in a location where the work actually happens. Students alternate spending a week at the high school, then a week at J.E. Robison, throughout the year.

“As revolutionary as that seems, that’s really how humanity learned all throughout history; they learned trades at the side of a master,” Robison said. “Whether that meant assisting a priest in his duties, clerking for a lawyer, or helping a blacksmith, they learned the trade at the side of a person who did it. We’ve lost sight of that and now teach in a vacuum, in this artificial high-school culture of bullying and things don’t happen in real life. One of our goals is to fundamentally change that.”

Of course, the students still must complete their regular course of high-school study, Robison said as he walked BusinessWest through a small building set aside for the TCS Automotive Program, where students use cutting-edge equipment — much of it donated by Bosch Auto Parts — to work on cars, also mostly donated. In a small classroom, an instructor uses a white board to teach the business side of the auto-repair industry. A full-time special-ed assistant, a school psychologist, and school nurse also staff the program.

“This is the vocational part of the campus. These students will be in academic classes back at the main campus next week, and another shift will be here next week,” Robison explained. “Our students have to meet all the regular Massachusetts requirements for graduation from high school; this is not a program where they learn skills instead of high school — they’re learning a trade in addition to meeting high-school requirements. So it’s a harder program. Interestingly, students in this program are progressing faster than similar students in conventional vocational programs.”

It’s also a more intensive education than a traditional high school, with student-teacher ratios as low as 3-to-1 or even 2-to-1 at times. Robison often takes the students on “rounds” through the facility, much like medical students make the rounds in hospitals. But more often, they’re learning by doing.

It’s not a program for any teenager interested in cars, however. “We are a licensed special-education high school, so you have to have an IEP [individual education plan] in Massachusetts, which qualifies you for special-education services. Parents talk to the school district, talk to our admissions staff, and make sure the students are a fit for our program. We take the people we feel will be successful,” he explained, adding that the program is funded 80% by the state and 20% by each student’s local school district.

“We’re closely overseen by the state,” he added. “In fact, we’re probably more closely supervised than the public schools, which are mostly funded by local tax revenue.”

Available to All

Robison stressed that he wanted to create a program that operates in the public special-ed realm, not a private school.

“It was very important for me to work with public-school students. I didn’t want to create an elite program for wealthy kids; I wanted a program where any kid who needs services, who qualifies, could attend,” he said. “It’s entirely funded by the state Department of Special Education and local school districts. That’s really important. I want to deliver an educational model the public can benefit from, not just those who can afford private-school tuition.”

The school isn’t only for teens on the autism spectrum, however. Massachusetts offers special-education services to children on the basis of problems they have in school, as opposed to a medical diagnosis, he explained. “If you can’t organize yourself to do assignments in class, it might be due to a cognitive challenge, it might be autism, it might be ADHD, they might come from an environment that’s traumatic. Any of these underlying causes might add up to not being able to do tasks in school. We take kids who cannot succeed in a regular school and who are not violent.”

It’s actually discriminatory, he said, to position a school as one that specifically teaches students with autism how to act. “What we can say is, ‘you had a problem in school with completing your assignments; you’ve been sent to the office 10 times for what the teacher described as defiant behavior. You’ve got a problem. We help young people organize their thoughts and help them succeed better. We think we can help you.’ We’re not telling you that you’re marginal, defective, or broken. Whatever the issue, you have these challenges in school, and we have a program we believe can help you.”

Despite the way society has become aware of autism over the past decades, Robison told BusinessWest, stereotypes remain. “But we have a complex where we show our students, and show everyone who supports them, that people who are different can be the stars.

“We are one of the largest service complexes in Massachusetts, and we embrace diversity, and I think many people come to us for that reason,” he continued. “Sure, some people come to us to get their car serviced and know nothing except that we provide service and they want to get their oil changed or their brakes done. But we also have people come in here who want to be associated with people who have a social mission in addition to a commercial mission.”

He’d like to see these students’ interest in cars become not just a mission, but a career opportunity.

“People often have a vision of children who are different and wonder if they can ever grow up and support themselves,” he said. “Our commercial operations here are not subsidized by taxpayers in any way. We are very successful competing in the free market. We have cars here from Montana, Ontario, Virginia, Pennsylvania. Those cars are here because of our reputation, and it started with my fixation on cars and machines, which was characterized as a disability when I was a little boy. We’re kind of the embodiment of the idea that the traits that make a child seem disabled can make a technologist a star.”

If other teenagers in the program find similarly satisfying careers — whether as technicians or working on the retail side of auto repair — then the effort to open TCS will have been well worth it.

“We tell them, ‘this is the stuff you’re going to need to get hired,’” Robison said. “Nobody’s forced to be in this program; they’re here because they want to learn how to do this.

“We have to have teaching strategies to work with autistic people, work with victims of child abuse. But these are also people who just love cars,” he added. “So I see myself in many of these young people, and I’m very proud we’ve been able to make the school come true here.”


Joseph Bednar can be reached at [email protected]

Autos Sections
Information Technology Changes the Way Vehicles Are Sold

Sara Holmes

Sara Holmes says leasing vehicles comprises half the new-car business at Lia Toyota Scion of Wilbraham.

Sara Holmes says the way new cars are sold has changed dramatically in the last decade, largely due to the Internet, which allows people to compare and contrast the price of vehicles.

“Ten years ago, when people came into a showroom, the starting place for negotiations was the window sticker, and the whole process could take several hours. Today, an entire negotiation can be completed in about 20 minutes because people know what they want and how they want to pay for it,” said Holmes, general manager of Lia Toyota Scion of Wilbraham, adding that 80% of sales there are Internet-driven.

Howard Sackaroff agrees. “Years ago, most new-car sales were almost impulse buys. But today, people plan for a purchase and do a lot of research before they even visit a dealer,” said the general manager of Curry Honda and Curry Nissan in Chicopee. “They check safety, fuel economy, and reliability, and sites such as Edmunds or Kelley Blue Book not only provide them with invoices and suggest the amount they should expect to pay, they also give them the value of their trade-in. So by the time consumers show up, they have already made a decision, which makes the process much smoother.”

The trend is reflected at other local dealerships, including Bertera Subaru in West Springfield, where General Sales Manager Mark Noel said the majority of people who visit are ready to make a purchase. “They come to the showroom prepared to buy, as opposed to beginning a search,” he said.

Although customers who have never driven a Subaru may return more than once, he added, “they have already shopped at home, decided what best suits their needs, and gotten the pricing out of the way so the process is a lot shorter and less contentious than it used to be.”

Since price ultimately attracts business, aggressive online marketing programs have become a necessity for dealers. There are many different approaches, such as one used by Curry, where people can choose a specific car, then hit a button on a website to reserve it.

“When that happens, they receive a return e-mail with the lowest possible price,” Sackaroff said. “It lists the features and benefits of the vehicle they have chosen, but they also receive five alternative choices that are similar to the vehicle with their lowest price. It takes negotiation out of the equation.”

He noted that he sets prices weekly or bimonthly based on supply and demand, but admits a small bit of “wiggle room” can remain, and on occasion the price is reduced in the showroom by $50 or $100 — “but that’s it.”

Howard Sackaroff

Howard Sackaroff says style changes in new cars typically take place every four to six years.

Noel agrees. “Dealers have always had to be competitive, but competition has increased due to the Internet,” he said. “So, once a person locates the lowest price online, it is really the best price out there. All that is left is negotiating the cost of service plans and the person’s trade-in.”

In fact, Joe Soucy calls the Internet “the equalizer.”

“Manufacturers have bridged the pricing gap between brands, and the days of negotiating a price that is thousands of dollars less than the starting point are gone,” said Soucy, general sales manager for Bob Pion Buick GMC in Chicopee. “Today, people search to find who has the vehicle with the equipment they want at the price they want to pay, and any negotiations that do take place are usually in hundreds of dollars.”

But price isn’t the only consideration. Service also plays into the equation, so local dealers do everything possible to cater to their clients.

“Several weeks ago, a customer was dissatisfied with a new car that developed a transmission problem two weeks after he bought it. In the old days, it would have been repaired under the warranty, but I gave him a new car,” Sackaroff said, adding, “we maintain an advantage based on our reputation and on referrals, so we always try to do the right thing.”

Sales managers concur that excellent customer service is more important than ever before, especially since people who have a bad experience can document it on sites such as Angie’s List and Google, where it can be read by millions of viewers.

“For us,” Holmes said, “it’s about keeping people happy at the end of the day.”

Unrealistic Expectations

Although dealers typically make less than $1,000 on a new car, people still enter showrooms who haven’t done any research, don’t believe how small the profit margin is, and become skeptical when they are told there is no room to negotiate.

“We showed a customer a factory invoice yesterday, but he thought it was phony,” Sackaroff said. “So the salesman had to go online and show him the price of cars on Edmunds.”

Noel has had similar experiences. “People don’t always believe the dealer. But showing them a trusted third-party source makes it so much easier,” he agreed.

According to Soucy, one of the things some customers fail to take into account is that destination prices and preparation work are not included in the invoice. “For example, truck steps are installed upon arrival, and the price of a vehicle can differ according to trim levels. But in some instances, people need to shop at other dealers to find they have reached the end of the negotiating road. “

Joe Soucy

Joe Soucy said customers have a tendency to overstate the value of their trade-in vehicles.

There is room for negotiation, however, when it comes the buyer’s trade-in. Still, dealers say many people are unrealistic. “Some look up what the vehicle would sell for in the retail market as opposed to its trade-in price. And people tend to believe the information they have gathered themselves as opposed to what a dealer tells them,” Noel said.

Holmes agrees. “There are tools online that allow people to play appraiser, and when they get here, they have decided what their car is worth,” she said, adding that emotional attachments can play into the equation. “I have had customers who have named their car. They think, because they love it, it has to be worth more than we tell them.”

Soucy said people also often overestimate their vehicle’s condition. “Everyone thinks their car is in great condition, and that’s what they check off when they visit an Internet pricing site.”

Value also depends on the amount of work a car, SUV, or truck will need before it can be resold. In order for a vehicle to be certified, it must meet stringent requirements, which can include new tires and brakes, in addition to things such as an oil change. “We spend $1,500 on average to certify a car, even if it is very clean when we get it,” Sackaroff said.

Soucy said every discount possible is included in an online price, and the margin of profit is lower on entry-level vehicles than on high-end models. He explained that discounts are what the dealer is allowed to chop off of the manufacturer’s suggested retail price — a figure that is generally lower on cars than on trucks — while rebates are determined by the manufacturer.

“If a model is being closed out, the rebates are usually higher,” he explained. “However, many factors play into discounts and manufacturers’ rebates. And although deals in auto sales are a preconceived notion, people have the belief that a holiday or the end of the year is when they will get the best deal. But that may or may not be true.”

Sackaroff agrees, noting that there is often only $50 to $100 difference in the price, and there may not be much difference in the vehicle other than the model year. “When I was a kid, new cars were always styled differently. But today, styling changes only take place every four to six years.”

In other words, Noel said, “no one has any idea what a manufacturer will offer in six months, so now is always the best time to buy a car.”


Special Conditions

People can save several thousand dollars by purchasing dealer demos, which typically have been driven only 5,000 to 6,000 miles and are registered as new cars with full warranties. “They are generally good buys, as we depreciate their price. Plus, we see many people with Hondas and Nissans that have more than 150,000 miles on them, so an extra 6,000 miles doesn’t make much of a difference when they turn them in,” Sackaroff explained.

Holmes agrees. “Demos are discounted below invoice by $500 to $2,000, depending on how popular the car is,” she said, adding that special pricing is also often available to new college graduates and people serving in the military. “Manufacturers are helping young people get started, so college graduates don’t usually need a co-signer.”

Leasing is another option — one that’s becoming more popular, said Holmes, noting that about half of Lia Toyota Scion’s new cars are leased. “Today, most people are budget-conscious, and leasing helps keep payments low,” she added, explaining that new cars offer the latest safety features along with free maintenance, which typically includes oil changes and tire rotations. In addition, a variety of mileage plans can be factored into the price. “But if you drive 30,000 miles a year, a lease may not be the best option.”

However, Soucy thinks leasing is the best way for most people to acquire a new vehicle. “You are only accountable for payments during the lease period, and the bank takes all of the risk,” he said, recalling that, when gas prices skyrocketed, people who leased could walk away from vehicles that got low mileage. “And if the manufacturer stops making the model, the person who leases it is not responsible for the fact that it is worth less when the lease ends. We sign zero-down leases every day.”

All that said, the Internet remains the most significant reason why the car-buying experience has changed, and local dealers told BusinessWest it has been been a boon to business. “It has expanded our market and allowed us to see more people. We have sold cars to people in Florida, Washington, and California,” Noel said, explaining that most people who travel great distances do so because they want a specific used vehicle, as opposed to a new one.

But showroom managers agree that a dealer’s customer-service reputation can be the deciding factor in where people purchase a vehicle. “People want to buy from salespeople who are knowledgeable and who they feel they can trust,” Holmes said. “It’s all about trust, and when the process is easy, buyers are happier, and we are happier too.”

Sackaroff concurs. “The changes in negotiation have made life easier for me and for my salespeople,” he said. “But you still have to earn your business, and we have earned the trust of the community and the families in it.”

Construction Sections
Lull in New-home Construction Leads Builders to Diversify

RemodellingDPartSeveral months ago, Jos. Chapdelaine & Sons broke ground on the first new subdivision the company has built since 1998. The site has 10 lots, but, in keeping with a changing trend, the homes that will be built on Pondview Drive in East Longmeadow are expected to be much smaller than the McMansion-style structures people clamored for a decade ago.

“Initially, we were apprehensive about the project, as we were not sure what the economy was doing,” R.J. Chapdelaine, the company’s president. “But we have already sold two houses and have a list of seven additional people who are interested. In the last two years, we have definitely seen an increase in business, which is refreshing.”

Todd Cellura agrees. “Things are definitely getting better. Every year, it seems like there is more activity, and there is a lot more interest in new homes than there was in the past,” said the president of Sovereign Builders in Westhampton.

Still, most local companies have put up only one or two houses in the last two years, so although the market is showing signs of improvement, the majority of local builders no longer depend on new-home sales as their primary source of income.

More specifically, when the economy crashed in 2008 and the housing market collapsed, they were forced to diversify into different aspects of their business. Since that time, many have come to rely on additions, renovations, and commercial and institutional work as their primary source of income. And although work has been steady for the past few years, margins are tighter, and bidding is more competitive than ever.

R.J. Chapdelaine

R.J. Chapdelaine stands outside the entrance of a new subdivision his company is building in East Longmeadow.

“Before 2007, our primary market was new mid- to high-end homes built on raw land we purchased and developed,” Cellura said. “But things changed dramatically when the banking crisis hit, and when the market for new homes all but disappeared, we transitioned into commercial work, which has become our main staple.”

Jerry Bolduc’s business also underwent significant change. Prior to the economic downturn, he built several custom homes in the $700,000 to $1 million range each year, along with a few spec houses, which are homes built prior to finding a buyer.

“The years between 1995 and 2005 were really great,” said the owner and president of Bolduc Construction in Ludlow. “But when the bubble started twisting, I began doing a lot more remodeling and additions and more commercial work. A lot of other homebuilders did the same thing, although some specialized in one market.”

Today, one of Bolduc’s specialties is power washing and removing black algae from homes, which is something he never dreamed of doing when the economy was flush. In 2010, he started a second business called Pro Aqua Clean, which has snowballed into a significant source of income (more about that later), although he is still in the construction industry. “I went from building million-dollar custom homes to cleaning them. But I am also saving them,” he said, as he spoke about homes where algae had eaten through the roof and gotten into the attic.

Tomlinson Builders in Greenfield, a third-generation family business, also switched its focus from the custom and spec homes that had been its signature offering to additions and renovations. In fact, when the banking crisis hit, Tomlinson had to call a complete halt to a project. The company had purchased a parcel of land in 2007 in Hadley and planned to develop it, but by 2008, it became clear that it was too risky to build. So the build was tabled, and although Tomlinson held onto the lots, it finally put them up for sale last year.

“We have really had to change. Prior to the crash, we did some large-scale renovations and built 2,800- to 6,500-square-foot homes, and now we are doing 700-square-foot additions. But it has been a little easier for us to weather the storm, as we are a small company,” said owner Tyler Tomlinson, adding he has done a lot of work for local banks, along with a variety of commercial jobs throughout the state. But the majority of the company’s income is dependent on home remodeling.

Although Chapdelaine is putting up a new subdivision, its work has been split between home building and home renovations since the ’60s, when the company was forced to diversify due to an economic downturn.

However, builders agree that past recessions were short-lived occurrences. “But this has been a very long and involved process, and as times became more lean, we had to work smarter and get more in tune with the economy and what people want,” Chapdelaine said. “But the outlook seems to have gotten more positive in the past few years, and we are hoping the calls and influx of work we are getting is something that has some legs, some momentum, and will keep things moving along.”

Paradigm Shift

Mark Ludwell, executive vice president of Wright Builders in Northampton, said the company hasn’t seen a dramatic change in its volume of work, but it has more of a backlog than it enjoyed over the past four or five years.

“People are planning ahead in terms of projects and life decisions, and there has been an upswing in the last year or two,” Ludwell said. “But everyone took a big hit when the economy soured, and we were no exception, even though our business has been based on multiple disciplines for 20 years.

Jerry Bolduc

Jerry Bolduc says many people are remodeling their kitchens and baths or putting on additions, which has helped builders stay busy.

“We have always had multiple legs on our stool, which is not by accident, and we have been doing work for colleges for more than 25 years, along with work for the medical community,” he added, citing a number of recent projects, including the majority of residences built at Village Hill on the grounds of the former Northampton State Hospital. “Diversification helped us, but we have had our struggles, and our goal today is movement toward more commercial and institutional work.”

Local construction companies say they have continued building new homes, although most have averaged only one or two a year since the recession began.

However, the majority are smaller than they were in the past, and energy efficiency has become a top priority in every arena. “People don’t want to maintain large homes and are learning to live with less space. But they want their homes be much more energy-efficient,” Cellura said, adding that he recently built a new house in Williamsburg that costs only $1,000 a year to heat.

Tomlinson agreed. “The cost of heating and cooling a home is driving the trend toward smaller homes. People are thinking more long-term than they did before and feel their money is better spent on insulation and air sealing as opposed to crown molding and fancy refrigerators,” he said, adding that his company built one new home last year, which was under 2,000 square feet.

Baby Boomers have had a role in the downsizing trend, as approximately 35% of new homes built today are purchased by empty nesters. “They are building ‘forever homes’ that are their final destination,” Cellura said. “The last two I have built and a new home I am about to start are for empty nesters, and each one was a downsize.”

Chapdelaine said he expects the majority of homes in the new subdivision to be about 2,300 square feet, but the company will build 1,800-square-foot structures if people want them. “Baby Boomers seem to want to downsize, and we are seeing clients move from homes that ranged between 3,500 to 4,000 square feet to homes in the 2,000- to 2,200-square-foot range. They want first-floor master bedrooms with an overall reduction in size.”

The company has also heard from people who have purchased small houses, but want to upgrade them with new windows, front entryways, kitchens, and baths, which Chapdelaine says can be cost-effective if they are on streets with larger, more updated homes. “We are starting to get a lot of phone calls for remodeling that range from the whole house to kitchens and bathrooms. The economy slowed the process, but the trend has been fairly steady for the last two years.”

Bolduc expects the demand for renovations to continue. “Business has been steady for the last four or five years, even during the winter, due to remodeling and additions,” he said. “And as long as interest rates stay low, people will continue to refinance their homes and spend money on them.”

Builders agree that the economy will continue to play a significant role in the amount and type of business they do, but they say return on investment impacts homeowners’ decisions. “Clients are staying away from trends, as they don’t want to date their house,” Chapdelaine said. “During the boom, homeowners did whatever they wanted. But today, budgets are tighter than they used to be. People want to increase the resale value of their homes, but also want to enjoy what the remodeling or addition will add to their lives.”

Different Tacks

Wright Builders was one of the few companies that continued to build homes when the market dried up. However, the majority were at Village Hill in Northampton, which is an ongoing project. “It made quite a difference, but it hasn’t been an easy road,” Ludwell said, adding that the property is controlled by the state, so the parcels were subject to publication of requests for proposals from builders. “While we have always been competitive, things got even more competitive.”

Bolduc’s new venture began after tornadoes struck Western Mass. in June 2011, and he started getting requests to power-wash people’s homes and remove windswept debris. The jobs were a far cry from the custom home building that had been his mainstay since 1980, and he was less than enthusiastic about the work, but he soon discovered a type of black stain on the northern side of homes that was difficult to remove.

Although many people thought the stains were from trees, Bolduc discovered it was a type of black algae that arrives as spores or clumps of cells. If they land on the north side of a roof, where there isn’t much sun and moisture is plentiful, the algae begins to multiply. It also feeds on the powdered limestone filler often added to the liquid asphalt in shingles during the production process.

After experimenting, Bolduc found an environmentally friendly chemical that would remove the algae, which he applied before power-washing and allowed him to remove stains that people had never been able to get rid of.

As word spread about his service, he got so many referrals, he put a truck on the road and opened a business called Pro Aqua Wash.

The enterprise has surpassed anything he could have imagined, and this summer business was so brisk that he employed five people. However, Bolduc has not lost his love for building and told BusinessWest that he still does his share of home renovations. “We often get requests to expand kitchens as well as create open floor plans in homes, which can mean knocking down walls and even additions. And I also do some light commercial work.”

Cellura performs all types of work, but takes real pride in doing modern European design renovations, a minimalist trend becoming popular in metropolitan areas. “It’s almost stark in design, but it’s stunning how striking it is,” he said.

Overall, local builders are glad to see the economy improving. But diversification has become the new norm, and there are no signs of that changing.

Although Chapdelaine is building a new subdivision, other builders don’t feel the time is right. “There are some towns where building lots still sell, but it’s a much greater gamble today,” Cellura said. “So we will remain conservative until there is more activity.”

Tomlinson has similar feelings. The company had a profitable year and is building an estate with a two-bedroom guesthouse, which will be done in phases. “But the housing market hasn’t completely turned around, and buying land and developing it has become very costly, due to changes in regulations and the fact that towns and cities are trying to preserve it, so we are a lot more conservative than we used to be when it comes to doing anything of size, like a subdivision,” he said. “We don’t feel things will ever go back to the way they were before the housing crash.”

But business is steady for those nimble enough to find it, and builders have learned to compensate and sniff out new ways to make money, even though profit margins are tighter.

“When the economy soured, we learned to work harder and smarter, and we made adjustments,” Ludwell said. “We keep reaching out, moving forward, and refocusing. And it’s worked out.”

Daily News

GREENFIELD — Tina Stevens has joined Greenfield Community College as an adjunct faculty member for the academic year. She will be teaching “Principles of Marketing,” an in-depth course covering the fundamental concepts of marketing, including the hands-on preparation of a marketing plan for a local business.

Stevens is the principal and creative director of Stevens 470 in Westfield, a multi-channel marketing consultancy. With more than 20 years of experience growing the agency and working with a diverse mix of clients, she has real-world experience in developing and directing marketing plans. She focuses her attention on creating successful strategies for clients and executing those solutions throughout today’s marketing channels.

Stevens attended Greenfield Community College and earned an associate degree in graphic design. She received her bachelor’s degree from Westfield State University and also has a master’s degree in advertising design from Syracuse University through its Independent Study Degree Program for working professionals in the creative industry.

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PITTSFIELD — Of the select few long-term-care and senior-living providers in Massachusetts recognized this year by National Research Corp. for exceptional customer and employee satisfaction, more than half of the Massachusetts winners are Berkshire Healthcare communities.

“We are very honored to award these exemplary locations of Berkshire Healthcare for their excellent quality of care, resident experiences, and staff engagement, as recognized by their customers and employees,” said Mary Oakes, vice president of Post-Acute at National Research. “Every day, Berkshire Healthcare is making a difference in the lives of residents and caregivers across all facets of the long-term-care and senior-living spectrum to ensure they are receiving the utmost quality of care. We congratulate Berkshire Healthcare for taking the proactive initiative to measure quality by listening to the feedback of their customers and caregivers.”

Excellence in Action awards are presented by National Research Corp. and recognize long-term-care and senior-living organizations that achieve the highest levels of satisfaction excellence, as demonstrated by overall resident and/or employee satisfaction scores within the top 10% nationally. The awards recognize the organizations’ commitment to continuous quality improvement and efforts to prioritize the needs of residents, families, and nursing-staff employees.

The Excellence in Action awards are presented exclusively to National Research clients who use My InnerView products. Qualifying nursing homes, in addition to assisted-living and independent-living communities, must have completed a customer- or workforce-satisfaction survey in 2013, with a 30% response rate and placement in the top 10% of qualifying facilities in the percentage of respondents rating the facility as “excellent.” This past year, 547 long-term-care organizations nationwide were chosen from about 8,500 participating providers.

Of the 26 winning communities in Massachusetts, 14 are Berkshire Healthcare communities. They include Fairview Commons Nursing & Rehabilitation Center in Great Barrington, Hillcrest Commons Nursing & Rehabilitation Center in Pittsfield, Kimball Farms Life Care in Lenox, Williamstown Commons Nursing & Rehabilitation Center in Williamstown, Charlene Manor Extended Care Facility in Greenfield, and East Longmeadow Skilled Nursing Center in East Longmeadow forcustomer satisfaction; PineHill Assisted Living at Kimball Farms in Lenox and Hunt Nursing and Rehabilitation Center in Danvers for employee satisfaction; and Mt. Greylock Extended Care in Pittsfield, Kimball Farms Nursing Care Center in Lenox, North Adams Commons Nursing & Rehabilitation Center in North Adams, Bourne Manor Extended Care Facility in Bourne, Linda Manor Extended Care Facility in Leeds, and Pilgrim Rehabilitation & Skilled Nursing Center in Peabody for both.

“We are proud that Berkshire Healthcare has been recognized for having some of our nation’s best senior-care communities,” said Debbie Richardson, vice president of Talent Management for Berkshire Healthcare Systems. “We are committed to providing exceptional customer experiences and clinical quality, and these awards show that our efforts are succeeding. Congratulations to the staff throughout our organization for being relentless with their efforts to provide superior care.”

For more information, visit www.berkshirehealthcare.org.

Daily News

WESTFIELD — Noble Hospital announced a new support group for family and friends of people with mental illness. Noble employee Kathy Reed, who will oversee the group, is a trained mental illness group facilitator.

The Family & Friends of M.I. support group will meet on the second Thursday of every month from 6 to 8 p.m. in Conference Room A, downstairs across from the Noble Café. The group is free to all and is sponsored by the National Alliance on Mental Illness, Western Massachusetts Chapter.

“I want to facilitate help and support for friends and family of loved ones with mental illness,” said Reed. “This group will provide a non-judgmental environment for us to discuss concerns, come up with ideas, otherwise support, and listen to each other. Your experiences may help someone else going through the same things.” For more information, contact Reed at (413) 237-1644.

Daily News

WILBRAHAM — Newly elected Hampden County District Attorney Anthony Gulluni will visit the Wilbraham & Monson Academy campus on Thursday, Sept. 25 and speak during classes and at the weekly all-school meeting at 2:30 p.m.

A 1999 alumnus of the academy, Gulluni was elected the next DA in Hampden County, which is the largest county in Western Mass. The election was held Sept. 9, and he will be sworn in early in January. He earned 44% of the vote in the four-person race and won most of the voting districts in Hampden County, including Wilbraham.

Gulluni started working for long-time Hampden County District Attorney Bill Bennett in 2009. When Mark Mastroianni took over as DA, Gulluni was promoted to assistant DA for the Superior Court, which is the highest trial-court system at the state level. Mastroianni was named a federal judge in June, which created an opening for a new Hampden County DA.

“I’m thankful to Wilbraham & Monson and what it did for me as a young person,” Gulluni said. “It’s a pretty significant part of the foundation. It’s my upbringing and my education that got me to this point, and I’m proud to be an alumnus.”

Daily News

WESTFIELD — Attain Therapy + Fitness announced the hiring of Michael Fall, who will act as the facility manager and treating physical therapist at the recently acquired facility at 65 Springfield Road in Westfield.

Fall has been practicing orthopedic physical therapy for more than 30 years. He has owned, built, and subsequently sold two private practices in Connecticut. He earned a bachelor’s degree in physical therapy from Quinnipiac University in 1983, a master’s degree in orthopedic physical therapy in 1992, and his Ph.D. in biomechanics from the University of Connecticut in 2001. In 2013, he was accepted into the prestigious Gray Institute, where he completed two 40-week fellowship programs in applied and advanced applied functional science, and earned his fellowship in applied functional science.

Fall joins a team in Westfield consisting of highly trained and experienced physical therapists, physical-therapy assistants, physical-therapy aides, and patient-care representatives.

Daily News

HOLYOKE — In recognition of National Recovery Month, Dr. Robert Roose, chief medical officer of Addiction Services for the Sisters of Providence Health System, will deliver the keynote presentation at the Human Service Forum Breakfast Meeting on Wednesday, Sept. 24.

Roose’s presentation, titled “Opiate Addiction: With Crisis Comes Opportunity,” will outline some of the reasons for the local community’s dramatic increase in the misuse of and dependence on opiates, including prescription painkillers and heroin. He will also explain what is known about the nature of addiction and its treatments, discuss the impact on the community, and provide information about ways to collectively work to address the issue.

The Human Service Forum Breakfast Meeting is slated for 8 to 9:45 a.m. at the Log Cabin in Holyoke. Roose’s presentation is set to begin at 8:45 a.m.

Roose directs and supervises addiction treatment for patients along the SPHS continuum of care. Previously, he served at Albert Einstein College of Medicine in New York, and at the Melrose Wellness Center. The New York State Department of Health’s Office of Alcoholism and Substance Abuse Services named Roose the 2012 Addiction Medicine Physician of the Year. He earned his doctor of medicine and master’s in public health degrees simultaneously at George Washington University School of Medicine and Health Sciences in Washington, D.C. He earned his bachelor’s degree in molecular physiology at the University of Illinois at Urbana-Champaign.

The Human Service Forum was founded in 1986 as an association of nonprofit and public agencies as well as individuals providing human services in the Pioneer Valley. The forum was envisioned by its founders to be a vehicle for communicating the important contributions of human services to quality of life in Pioneer Valley communities and for members to network, address problems of mutual concern, and discuss major trends and changes impacting human services.

The cost to attend the event is $25 for members of the Human Service Forum, and $35 for non-members. Register online at www.humanserviceforum.com.

Daily News

BOSTON — According to the Executive Office of Labor and Workforce Development, preliminary estimates from the Bureau of Labor Statistics (BLS) show Massachusetts lost 5,300 jobs in August.

Job losses were impacted by temporary employment disruptions in the retail-trade sector. Jobs are estimated at 3,415,200. The August total unemployment rate was up 0.2% to 5.8% from the July rate. The rate is 0.3% below the 6.1% national unemployment rate.

Since August 2013, Massachusetts has added a net of 54,300 jobs, with 53,500 jobs added in the private sector. The total unemployment rate for the year is down 1.4% from the August 2013 rate of 7.2%. BLS also revised its July job estimates to a 12,200-job gain from the 13,800-job gain previously reported for the month.

Daily News

SPRINGFIELD — Caring Health Center / Community Health Center (CHC), located at 1049 Main St., will be named the Richard E. Neal Complex at a dedication ceremony to be held on Monday, Sept. 22 at noon.

CHC was just beginning construction on its Main Street location when the building was ravaged by the June 2011 tornado, causing $1.2 million in damages. U.S. Rep. Richard Neal has been instrumental in guiding fund-raising efforts, securing federal appropriations and grants to help CHC complete the project. “Congressman Neal has completely dedicated himself to this cause,” said Tania Barber, president and CEO of Caring Health Center. “This dedication is our way of saying thank you.”

CHC is a Section 330 federally qualified community health center, offering medical and dental service to uninsured and underserved populations. The Main Street location is the only refugee health-assessment site in Western Mass. and the largest in the state. It contains medical, dental, WIC, counseling, behavioral-health and administrative offices, as well as a wellness center and a pharmacy. Caring Health Center also has medical facilities on Sumner Avenue and Boston Road in Springfield.

Daily News

WESTFIELD — Noble Hospital’s 50th anniversary Noble Ball will be held on Saturday, Nov. 1 at the MassMutual Center in Springfield. More than 800 guests are expected to attend the black-tie event, which will feature live entertainment, silent and live auctions, food, dancing, and more.

Since the first ball, Noble Hospital has used this signature event to raise money for hospital operating funds, building improvements, equipment purchases, and more. The 2013 ball raised $250,000 for the Oncology Unit in order to provide a more comfortable environment for cancer patients and their families. This year’s ball proceeds will be used to enhance Noble’s entrance and reception area to provide updated ADA (Americans with Disabilities Act) access. “Our goal is to make Noble easily accessible for all,” said Allison Gearing-Kalill, vice president of Community Development.

For more information or to purchase tickets to the Noble Ball, visit www.noblehospital.org/ball or email [email protected].

Daily News

HOLYOKE — Leadership Pioneer Valley (LPV) officially kicked off its 2015 program year and introduced the Class of 2015, a group of emerging and established regional leaders, at a reception at the Wistariahurst Museum. The culturally and geographically diverse class of 32 men and women represent nonprofit, private, educational, and public organizations from Hampden, Hampshire, and Franklin counties.

“The LPV Class of 2015 represents the best and brightest of our region,” said Leadership Pioneer Valley Executive Director Lora Wondolowski. “They bring a wide variety of experiences and skills to bear while all of them are committed to deepening their community involvement. With LPV in their toolboxes, they will go far.”

Leadership Pioneer Valley is addressing the critical need to build a diverse network of leaders who aspire to work together across traditional barriers to strengthen the region. The members of the new class are taking part in a 10-month program of experiential learning that will take place at locations up and down the Valley. The regional curriculum is specifically designed to help the participants refine their leadership skills, broaden connections, and develop a greater commitment to community trusteeship and cultural competency.

Last January, Class of 2014 member Isabel Serrazina passed away suddenly. To honor her memory and leadership, fellow class members, alumni, and the board created the Serrazina Scholarship Fund to enable potential participants to attend LPV. The first-ever Serrazina Scholarship was awarded to TracyLee Boutilier, an advocate for affordable housing in Amherst, who embodies Serrazina’s longtime work on housing and low-income family issues.

“Leadership Pioneer Valley is actively cultivating an important resource in the Valley: compassionate and communicative leaders who want to make our Valley a more accessible and viable home for all who seek it,” said Kelsey Flynn of MassMutual, a Class of 2014 member. “This is your opportunity to cultivate yourself and make the most of this experience.”

The Class of 2015 members are:
• Nathan Bazinet, Sisters of Providence Health System
• TracyLee Boutilier, community activist
• Nunzio Bruno, Disruptive Strategy Co.
• Caitlin Byrnes, Smith & Wesson
• Linnette Camacho, Springfield Public Schools
• Angelica Castro, Mount Holyoke College
• Demetrice Dawkins, MassMutual Financial Group
• Hayley Dunn, Western Mass. Electric Co.
• Patricia Gagnon, Baystate Health
• Dana Gillette, Connecticut River Watershed Council
• Nickolaus Haenchen, YMCA of Greater Springfield
• Patricia Hentz, Smith College
• Matthew Judd, Hampden Bank
• Matthew Leger-Small, Franklin County Regional Housing & Redevelopment Authority
• Caitlin Maloney, YMCA of Greater Springfield
• Terry Maxey, MLK Jr. Family Services
• Pamela McCarthy, Big Y Foods Inc.
• Kerry McGuirl, Springfield Public Library
• Terra Missildine, Beloved Earth
• Ronald Molina-Brantley, City of Springfield
• Lori Murphy, Partners for a Healthier Community
• Kimberly O’Connor, United Way of Pioneer Valley
• Jenny Papageorge, Community Foundation of Western Massachusetts
• Ashlee Picard Flores, Hampden Bank
• Maria Puppolo, City of Springfield
• Angie Rios, MassMutual
• Drew Sadowsky, Williams Distributing
• LyLy Salisbury, MassMutual
• Teresa Spaziani, Children’s Study Home
• Jennifer Turner, Delta Group
• Kathy Wicks, Partners for a Healthier Community
• Jeremy Winstead, Haydenville Woodworking and Design

Daily News

SPRINGFIELD — Inspired Marketing Inc., a full-service marketing agency and event-planning company, continues to grow, and has announced its relocation from the suburbs to 20 Maple St. in Springfield. This move brings the company into a larger space in the heart of the city, allowing it to be closer to a few current clients, including the Springfield Business Improvement District, Springfield Museums, Maple High/Six Corners neighborhood, Square One, and the future home of MGM Springfield.

“As a homeowner in the city, I have a soft spot for Springfield,” said Jill Monson-Bishop, chief inspiration officer. “I believe we are on the brink of greatness. I have confidence that the more young professional foot traffic we see in downtown, the quicker the city will thrive. Bringing my company downtown was a natural fit; now my team and I can walk outside for lunch or visit with a colleague in Court Square. We are thrilled to be back in Springfield!”

Inspired Marketing is a full-service marketing and event-planning company started in 2011 by Monson-Bishop. It draws on marketing knowledge, resources, and local networks to help create bold solutions to reach clients’ goals. In addition, the firm is a leader in event planning, turning visions into reality for both large and small events. For more information, visit www.inspiredmarketing.biz.

Daily News

NEEDHAM — Wingate Healthcare, a leading provider of healthcare and hospitality for seniors, announced the strengthening of its Western Mass. region with the addition of Bryan Rossano, the company’s new regional director of operations. He brings more than 20 years of experience to Wingate Healthcare’s skilled-nursing facilities.

“We are seeing significant growth at the six facilities in our western region,” said Scott Schuster, founder and president of Wingate Healthcare. “Adding such a seasoned professional to our team will allow us to continue providing the high level of healthcare and hospitality that Wingate is known for.”

Rossano joins Wingate after nearly 20 years as an administrator and regional director for skilled-nursing and rehabilitation facilities. As a licensed administrator, he most recently served as executive director for Kindred at Laurel Lake in Lee, and administrator for Healthbridge Management’s Redstone Rehabilitation and Nursing Center in East Longmeadow. He worked as an administrator for Genesis Healthcare for 15 years in several of its Western Mass. communities. Rossano holds a bachelor’s degree in healthcare administration from Springfield College.

Daily News

CHICOPEE — Dr. Thomas Wadzinski has joined Dr. James Bell, Dr. Amy Pelletier, Dr. Hanna Awkal, and nurse practitioner Mary Andaloro on the provider staff at Fairview Pediatrics. Board-certified in general pediatrics and pediatric endocrinology, Wadzinski will be able to provide both primary-care and pediatric-endocrinology services to his patients.

“We are very pleased to announce that Dr. Wadzinski is joining us,” said Bell, owner and medical director at Fairview Pediatrics, “as it allows us to not only improve our primary-care availability to our patients, but to expand our services to any child in the area in need of an endocrinologist. This is the beginning of an exciting new direction for our practice, as this is the first time that we have offered specialist services.”

Wadzinski earned both his medical degree and his Ph.D. in biomedical sciences from UMass Medical School in Worcester, and completed his pediatric residency at Baystate Medical Center. He recently completed a pediatric-endocrinology fellowship at Baystate Medical Center, including service as an adjunct research assistant professor at UMass Amherst. His fellowship involved research in endocrine disruptors, community-outreach activities with local school nurses, and a quality-improvement project aimed at improving follow-up care for high-risk diabetics.

A member of the American Academy of Pediatrics, the Endocrine Society, and an associate member of the Pediatric Endocrine Society, Wadzinski has also authored several articles and abstracts in the fields of endocrinology and cell biology. He is skilled in diagnostic procedures and treatments available for children with endocrine disorders, including short stature, early pubertal development, thyroid hormone abnormalities, and adrenal insufficiency. He will not be seeing patients who have diabetes mellitus at this time.

He is accepting new patients as both a pediatric primary-care physician and as a pediatric-endocrinology specialist at Fairview Pediatrics, located at 1176 Memorial Dr. in Chicopee. For more information or to schedule an appointment, call (413) 593-1333.

Daily News

WARE — Recent building renovations and office upgrades at Baystate Mary Lane Hospital have resulted in a quantity of used chairs, tables, desks, file cabinets, and other office equipment. As a result, a tag sale will be held on Friday, Oct. 17, from 9 a.m. to 2 p.m. in the parking lot near the back of the Medical Office Building, off Marjorie Street.

“Our tag sale is a way of recycling items that we are no longer planning to use,” said Lisa Beaudry, director of Patient Care Services. “Recycling conserves resources and helps to prevent pollution. Baystate Health is already recycling as much material produced at its facilities as it safely can.”

Combined with the tag sale, the hospital will also sponsor a community-wide recycling event. Old and/or non-working electrical devices such as radios, air-conditioning units, toasters, phones, light fixtures, etc. will be collected at no cost, with the exception of TVs and CRTs, for which there will be an $8 fee. The community recycling event will also take place in the parking lot near the back of the Medical Office Building. All items collected will be trucked away to a recycling center shortly after the event.

The tag sale and recycling event will be held rain or shine. All proceeds will benefit community-benefit programs sponsored by the hospital. For more information, contact Ryan Moore, manager of Engineering, at (413) 967-2140.

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NORTHAMPTON — Webber and Grinnell Insurance Agency has been inducted into the Plymouth Rock Assurance and Bunker Hill Insurance 2014 Circle of Excellence, recognizing outstanding professionalism, financial performance, and commitment to customer service by independent insurance agents during 2013. Selected from a pool of more than 400 independent agents across Massachusetts, Webber & Grinnell was one of 25 agents to receive this honor.

“The Circle of Excellence is our premiere recognition and rewards program reserved for our top independent agents,” said Chris Olie, president of Plymouth Rock Assurance and chairman of Bunker Hill Insurance. “These agents are key parts of Plymouth Rock and Bunker Hill’s success. They have each worked hard to build their businesses while also providing excellent service and trusting advice to their customers.”

Webber & Grinnell is one of the largest insurance agencies in Western Mass. The agency currently serves more than 5,000 automobile and homeowner policyholders, and insures nearly 900 businesses throughout the region. “As an independent agent, our goal is to provide expert service tailored to the specific needs of each client we serve,” said Bill Grinnell, president of Webber & Grinnell. “It’s always rewarding to be recognized for our hard work and dedication, and we’re grateful to receive this honor from Plymouth Rock and Bunker Hill.”

Plymouth Rock and Bunker Hill are leading automobile- and home-insurance carriers serving Massachusetts. As a member of the Circle of Excellence, Webber & Grinnell will receive marketing support funds, education and training, and other initiatives designed to promote sustained success. The agency will be honored at a fall retreat.

For more information about Webber & Grinnell Insurance Agency, visit www.webberandgrinnell.com.

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LEEDS — The Department of Veterans Affairs (VA) has announced the appointment of John Collins as the new director of VA Central Western Massachusetts Healthcare System in Leeds. Collins will oversee a comprehensive healthcare system classified as a Complexity Level 3 facility that provides care to approximately 25,000 veterans throughout Central and Western Mass., with an operating budget of more than $140 million.

“We are pleased to appoint Mr. Collins as the new director of VA Central Western Massachusetts Healthcare System,” said Dr. Michael Mayo-Smith, Veterans Integrated Service Network (VISN) director. “His sound leadership qualities and proven experience will be valuable assets for the facility, the employees and volunteers, and for the veterans we are honored to serve.”

Collins has more than 30 years of healthcare experience in the U.S. Army, holding progressive leadership positions including chief operating officer, Landstuhl Regional Medical Center, Germany; commander, Winn Army Community Hospital, Fort Stewart, Ga.; brigade commander, 62nd Medical Brigade, Joint Base Lewis-McChord, Wash.; and, most recently, commander, Europe Regional Medical Command, Sembach, Germany.

Collins was awarded a master’s degree in health care administration from Baylor University, a master’s degree in education from the University of Oklahoma, and a master’s degree in national resource management from National Defense University, where he was the distinguished graduate. He is a fellow of the American College of Healthcare Executives (ACHE) and a member of the ACHE Army Regents Advisory Council.

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SPRINGFIELD — Handlers and owners of dogs, cats, birds, and other pets, as well as service and farm animals, are invited to bring their animals to Mercy Medical Center for the annual Blessing of the Animals service on Wednesday, Oct. 1.

The event is set for 2 to 5 p.m. under the covered area outside of Patient Registration at Mercy Medical Center. The Blessing of the Animals is sponsored by the Spiritual Care Department at Mercy Medical Center. All animals are invited, but they must be properly restrained.

“We mark the feast of St. Francis of Assisi in October, and his profound love for all types of animals is widely known,” said Sr. Madeleine Joy. “The Blessing of the Animals is meant to give individuals with animals a chance to reflect on the positive connection they have to our physical and emotional health.”

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HOLYOKE — The Hunting for a Cure 5K Run/Walk, to benefit the fight against Huntington’s disease, will take place at the Holyoke Lodge of Elks on Saturday, Oct. 18. The course stretches 3.1 miles around Ashley Reservoir. The event begins at 11 a.m. with a shotgun start for all runners and walkers. Plan to stick around afterward for food provided by Hamel’s Catering and Meeting House, as well as live music from the Franny-O Show, raffles, and more.

Huntington’s disease (HD) is an inherited, progressively degenerative brain disorder that results in the loss of both mental faculties and physical control. Presently, there is no effective treatment or cure. Each child of a parent with HD has a 50% chance of inheriting the gene. All proceeds for the event will go directly to the Huntington’s Disease Society of America.

To register, visit www.active.com and search for ‘Hunting for a Cure.’ For more information, contact Jennifer Gilburg at (413) 335-4687.

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HOLYOKE — Ross Insurance Agency has tapped Steve Corbin, a 14-year veteran of the health-insurance industry, to head up its Employee Benefits Division.

He spent the last seven years as an account executive for Blue Cross Blue Shield of Massachusetts, servicing large group and municipal clients. Prior to that, he spent seven years at Aetna, where he specialized in smaller groups with 50 to 150 employees. He will be overseeing a growing Employee Benefits Division at Ross Insurance. His diverse knowledge as it relates to employee benefits has been an immediate asset to the agency.

Corbin is an active member in his community, where he coaches multiple youth sports teams and has participated in myriad volunteer opportunities. He is currently enrolled in Leadership Holyoke so he can better serve the city and its surrounding communities.

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HOLYOKE — The March of Dimes Massachusetts Chapter and Holyoke Medical Center (HMC) have announced that Megan Mayo has been named the 2014 Nurse of the Year by the March of Dimes in the category of Labor and Delivery. This is the second consecutive year a Holyoke Medical Center nurse has received this elite distinction. The award was presented during a ceremony in Boston on Sept. 4.

“I was so surprised to win. There were nurses from all over the state,” said Mayo. “I am proud to serve the women and families of my community and honored to be given this award. I have spent my entire nursing career at HMC and can’t imagine being anywhere else.” Mayo will be honored at a reception at Holyoke Medical Center on Thursday, Sept. 25 in the hospital’s main lobby.

The awards program is a statewide event that recognizes exceptional nurses, creates awareness of professional excellence, and promotes the future of the nursing profession, while helping to advance the mission of the March of Dimes. The Nurse of the Year selection committee reviewed applications in the categories of Advanced Practice, Community Health, Public Health, Education, Neonatal, Nurse Researcher, Administration, Pediatric, Family Medicine, Women’s Health, Student Nurse, Maternal/Newborn, Labor and Delivery, and Anti-partum. More than 75 finalists emerged, and 17 were chosen to receive top honors.

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CHICOPEE — The MBA Program at Elms College is offering an advanced graduate-studies certificate program in forensic accounting to prepare accounting professionals, auditors, and law-enforcement personnel who may support litigation teams on cases related to economic fraud.

Forensic accounting is a specialized field of financial detective work that assists law enforcement in the investigation of white-collar crime. It is one of the fastest-growing areas of accounting, according to a report by industry analyst IBISWorld. This type of complex accounting examination expands far beyond a typical audit and demands a specialized skill set in forensic-accounting expertise.

Consisting of five courses, the Elms College MBA program in forensic accounting combines accounting knowledge with auditing and investigative skills to view the reality of the whole business situation. This graduate certificate program requires a bachelor’s degree in accounting or a related field, with a minimum of two years exposure to accounting practices. The program provides an understanding of what forensic accounting and fraud examination are and the role an accountant plays in these examinations; how to use information technology to uncover fraud; and how to conduct, manage, and document a forensic engagement. The program is taught by industry executives on the front lines of managing forensic engagements.

“If you already have an accounting MBA, only four courses are needed to complete the certificate,” said Kimberly Kenney-Rockwal, director of MBA Programs at Elms. Also, completion of the introductory course “Principles of Forensic Accounting” may be applied toward an Elms MBA. For more information, visit www.elms.edu/mbaforensic.

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EAST LONGMEADOW — Wingate at East Longmeadow, a skilled-nursing and rehabilitation center, has been recognized as a 2014 recipient of the Bronze Commitment to Quality Award for its dedication to improving the lives of residents through quality care.

Only four skilled-nursing facilities in the Commonwealth received the Bronze recognition his year. The award is the first of three distinctions possible through the National Quality Award program, presented by the American Health Care Assoc. and National Center for Assisted Living (AHCA/NCAL). The program honors centers across the nation that have demonstrated their commitment to improving quality care for seniors and individuals with disabilities.

“I applaud Wingate at East Longmeadow for its commitment to delivering quality care,” said Mark Parkinson, president and CEO of AHCA/NCAL. “This award represents the dedication they have given to improve quality in the long-term and post-acute care profession.”

Implemented by AHCA/NCAL in 1996, the National Quality Award Program is centered on the core values and criteria of the Baldrige Performance Excellence Program. The program assists providers of long-term and post-acute care services in achieving their performance excellence goals.

Owned by Wingate Healthcare, Wingate at East Longmeadow is a 135-bed skilled-nursing facility that provides both short- and long-term care following an injury or illness. The community provides a wide range of post-acute care and rehabilitation services, including orthopedic rehabilitation, cardiac rehabilitation, wound care, and physical therapy, and is known for its unique ‘pavilion suites,’ which provide post-acute care in a luxurious, hotel-like setting. Next month, Wingate at East Longmeadow will open a ventilator-care program, providing one of the only non-hospital options available in the region. The community is one of six skilled-nursing facilities in Western Mass. that are owned by Wingate Healthcare.

“We are thrilled to receive this award,” said Jeff Heinze, administrator of Wingate at East Longmeadow. “From nursing to maintenance, our team works incredibly hard to ensure that our residents receive the absolute best care in the best possible environment, and to have this commitment recognized nationally is a great honor.”

The award will be presented to Wingate at East Longmeadow during AHCA/NCAL’s 65th annual Convention and Exposition on Oct. 5-8 in Washington, D.C.

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NORTHAMPTON — Royal LLP, the woman-owned, boutique, management-side labor and employment law firm, is pleased to announce the launch of its new website, www.royalllp.com, boasting a fresh look and user-friendly navigation, and updated with the latest information about the firm’s services.

“We hope that you will enjoy browsing our new site and that it will be yet another tool to help keep your business informed of important information in a timely manner,” said Amy Royal, founding partner.

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HOLYOKE — Holyoke Medical Center will present “What Everyone Should Know Before Buying a Hearing Aid” on Tuesday, Sept. 23 at 4:30 p.m. in the Fran Como Conference Room of the main hospital.

The purchase of a hearing aid can significantly improve one’s life, but what should a potential user know before making the investment? Join HMC Speech and Hearing Manager Janice Walker as she talks about preparing for the purchase of a hearing aid. Many things should be considered before purchase, such as what type of situations pose hearing difficulty, how active one’s lifestyle is, and what technologies the individual already uses, such as a smartphone or tablet. Walker will also discuss the cost associated with the purchase of hearing aids and consumer laws, including 30-day trial periods, return policies, warranties, and insurance coverage.

Pre-registration for this program is suggested. For further information or to pre-register, call the Holyoke Medical Center Health Promotion Line at (413) 534-2789.

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NORTHAMPTON — The Healthcare News has announced the next installment of Food for Thought, a monthly lecture series designed to inform, enlighten, and entertain. The next Food for Thought event will take place on Friday, Oct. 10 from 5 to 8 p.m. at CleanSlate’s corporate office at 1 Roundhouse Plaza, Northampton.

Dr. Amanda Wilson, CleanSlate’s president and CEO, will discuss strategies to combat what has been described as an opioid-abuse epidemic in the Commonwealth. All Massachusetts physicians and NP/PAs are invited to this forum. Drinks and hors d’oeuvres will be available, and attendees will participate in small-group discussions. Learn about CleanSlate’s unique, proven treatment plans and how to become a part of this program. Connect with current physicians employed at CleanSlate, and learn about XDEA certification and the merits of Suboxone and Vivitrol.

RSVP by Friday, Oct. 3 by contacting Melissa Hallock (413) 781-8600, ext. 100, or [email protected].