John and Chris DeVoie Build a Brand — and a Following
It has established residency in one corner of the conference room at the Hot Table offices on the 23rd floor at Tower Square in downtown Springfield.
And the plaster statue of the character Captain Jack Sparrow from the Pirates of the Caribbean movies — salvaged from a closed seafood restaurant in the Plaza at Buckland Hills in Manchester, Conn., where it greeted visitors at the front door — speaks volumes about the Hot Table chain of panini restaurants and the entrepreneurs who have grown it to 13 locations. And counting.
It speaks to how far the chain, launched in the Breckwood Shoppes in Springfield in 2007, now reaches — south and east of Hartford — but also to how the chain has been able to capitalize on some real-estate opportunities, in this case that failed restaurant, to expand its reach. But mostly, it speaks to how founders and brothers John and Chris DeVoie like to collect memorabilia and, well … also have a good time.
“It was a seafood place with a kind of a pirate theme,” John explained. “The place was emptied out, we went in, demoed it, and that was left over, and we decided to take it and put it in our office. It makes a great conversation piece.
“It scared the cleaning people when we first brought it up here,” he went on, noting that the cigar-store-Indian-like artifact wears a nametag — Rich — for Rich Calcasola, a partner in the Hot Table venture based in North Carolina, so that he can have a physical presence in Springfield.
Other examples of memorabilia include a framed copy of the blueprint, if you can call it that, for the first Hot Table restaurant at the Breckwood Shoppes, now hanging in the sitting area of the Hot Table’s suite of offices at Tower Square, affectionately dubbed ‘Club 23.’ It’s just one sheet of paper, compared to the dozens of pages for some of the latest standalone locations in Chicopee and Westfield. And also the glowing red ‘Hot Table’ ordering kiosk, which sits in another corner of the conference room.
“We were doing great, and then the music just stopped. That was a scary time — we had an 80% drop in revenue from one week to the next. And that was before anyone was talking about PPP or a bailout. We were thinking … do we have a company.”
Other examples of fun include the vintage arcade game installed in Club 23, a nod to the games the DeVoies played in the ’80s — and how they still like playing them — as well as their increasingly famous billboard featuring a cheese-steak panini and the words ‘Bite Me.’
These various items speak to a business, a brand, and an entrepreneurial gambit that continues to grow, evolve, and become an ever-bigger part of the regional landscape, both literally and figuratively.
John (left) and Chris DeVoie with ‘Rich,’ some memorabilia from a closed seafood restaurant in Manchester, Conn. that became the latest location for Hot Table.
And one that has earned its founders BusinessWest’s coveted Top Entrepreneur award for 2024.
First presented in 1996, the award pays homage to this region’s strong tradition of entrepreneurship and those that are continuing that legacy. Recipients have ranged from vodka-label founder Paul Kozub to former Springfield Technical Community College President Andrew Scibelli; from the Balise family of auto dealers to the D’Amour family still operating Big Y.
The story of the DeVoies and Hot Table echo some of the region’s better narratives of entrepreneurship, especially that of Curtis and Prestley Blake, founders of the Friendly’s chain of restaurants.
Not in size, certainly — Friendly’s grew to hundreds of locations in its heyday — but in how two brothers took a chance and created both a concept and a following, overcoming some growing pains and extreme adversity, especially during the pandemic, in the process.
“We were doing great, and then the music just stopped. That was a scary time — we had an 80% drop in revenue from one week to the next,” John said, recalling the early days of the pandemic. “And that was before anyone was talking about PPP or a bailout. We were thinking … do we have a company?”
As for size … well, with interest rates high and construction costs still soaring, continued expansion of Hot Table has become a difficult proposition. But the brothers DeVoie continue to look for opportunities and say there are likely to be some, especially with the attrition rate with restaurants in today’s changing, ultra-competitive market, and less sticker shock when it comes to real-estate prices in general.
Beyond expansion, the two like to focus on other aspects of this growing venture, from brand building to getting involved in the many communities where they now have a presence, to the opportunities, and mentoring, they provide to young people.
“We have a lot of success stories … people starting with pressing paninis and advancing to general manager and even regional manager,” Chris said. “Eight of our general managers are homegrown, and we’re very proud of that.”
There is much to be proud of with this growing business — especially the entrepreneurial spirit that launched it and has taken it to the next level.
Chain of Events
By now, most people in this region know at least some elements of the Hot Table story, such as its origins in the Breckwood Shoppes, just a few doors down from Sophia’s Pizza, where both John and Chris worked as delivery drivers while attending Western New England University just across the street.
“That’s how we got our start in the restaurant business,” said John with a laugh, noting that the experience did provide some valuable insight into the industry.
Many folks have also heard how the two, while both working in corporate sales for day jobs, blueprinted their venture in 2007 with an initial focus on coffee and an eventual shift to a design-your-own-panini format after John’s sister and brother-in-law saw such a setup on a cruise ship.
Or how they were turned down for financing by a slew of area lenders before finally securing a loan from Nuvo Bank, a startup in its own right.
Or how they made Tower Square their second location after essentially getting an offer they couldn’t refuse from then-owner MassMutual, and have been there ever since.
Or how they managed to survive the pandemic in large part because they were already developing an app that would enable people to order online and pick up at the store.
Or how they’ve expanded both within this region — with stores now in Chicopee, Westfield, Hadley, and West Springfield — and well beyond, going as far east as Route 495 in Massachusetts, and deep into Connecticut, with locations in Enfield, Manchester, Glastonbury, and West Hartford.
These are all elements to a compelling story, one that blends opportunity with vision, persistence, and creativity.
And, obviously, some entrepreneurial spirit, something the brothers say runs in the family — their mother, Lois, owned and operated the House of Flowers in East Longmeadow for nearly 40 years. With that background and degrees in business from Western New England in their portfolios, the two brothers developed “an itch to do something,” as John put it, while also working their day jobs.
This itch coincided with the return of John’s brother-in-law, veteran restaurateur Don Watroba, to this region. Watroba had owned and operated several eateries in the area, including Admiral DW’s, Captain DW’s, the Goldmine, and DT Smith’s, before selling them in the early ’90s, moving out west, and returning to this region when his father became ill.
“He was looking for an opportunity also, and we had this itch, so we teamed up with Don, who had some restaurant experience,” John explained, adding that they considered a seafood restaurant and other options before settling on sandwiches and coffee, and especially the latter.
“With John and I being on the road in sales — we were in a lot of different markets in the Northeast — we saw the rise of the café, the fast casuals,” Chris said. “And the coffee aspect was a big part of it.”
The other big part of it, the panini aspect of the venture, traces back to that cruise taken by John’s sister and brother-in-law, and with that concept, the Hot Table picture began to come into focus.
Entrepreneurial Flavor
Fast-forwarding a little, the two partners first made the significant leap from one location to two with the opening of the store in Tower Square, formerly home to Gus & Paul’s and, before that, coincidentally, a Friendly’s location.
“To do two locations,” Chris recalled, “that’s when you said, ‘whoa, we’re running a business, and it’s scalable — we can do this in two places, where we never thought that was possible. We’ve created something that people enjoy and desire. That’s great; it’s very fulfilling.’”
“To do two locations, that’s when you said, ‘whoa, we’re running a business, and it’s scalable — we can do this in two places, where we never thought that was possible. We’ve created something that people enjoy and desire. That’s great; it’s very fulfilling.’”
After that, they continued a pattern of expansion that took them across this region and then well beyond, to communities and locations that made sense: Enfield, Hadley, Marlborough, the Trolley Yard in Worcester, Corbin’s Corner in West Hartford, the jughandle off the turnpike exit in Westfield, Memorial Avenue in Chicopee, and space that was part of Table & Vine in West Springfield.
While adding new locations, the DeVoies and third partner Rich Calcasola have been building a brand, and using many vehicles, including social media and billboards, to do so.
Several locations marked milestones, if you will. Enfield, which became a real confidence builder, marked the first time the Hot Table brand was taken to an area loaded with fast-casual competition, such as Panera Bread, Five Guys, and others. Chicopee was the first standalone, new-construction site. Marlborough marked the first venture to the eastern part of the state, and Worcester marked the next major population center.
Calcasola joined the business as a third partner in 2013, just as Watroba was essentially moving on to something else, and Chris gave up his day job and made Hot Table his sole focus in 2018. And over the years, the venture has become a true family affair, with Chris’s wife, Cara, now serving as HR director, and several members of the second generation taking jobs during school vacations and the summer.
The past few years have been extremely busy, with the opening of five new restaurants in 19 months — Westfield, Chicopee, West Springfield, and Franklin, as well as Manchester, Conn., a time that has been followed by a period of absorbing such rapid and profound growth.
“It’s like snake eating a rabbit — it takes time to digest all that,” said John, adding that the cost of each buildout grew higher as inflation climbed. And while those costs have stabilized somewhat, they remain high, making additional expansion a trickier proposition.
“We decided to pump the brakes and evaluate what we were doing because the return on investment was a different proposition,” he explained. “Something that cost $450,000 in 2022 is all of a sudden costing $800,000 in 2024.”
While hitting pause in many respects, the partners continue to search for opportunities for continued expansion, while also looking at the menu in an effort to identify ways to provide more value to consumers and create efficiencies.
“We always want to be nimble — the market changes quickly; that’s one of the things COVID taught us. We always have our eyes open and our ears to the ground, watch what’s happening in other cities and with trends, and not chase every shiny object, especially when it comes to the menu. Do what you do, and do it well.”
“We always want to be nimble — the market changes quickly; that’s one of the things COVID taught us,” Chris said. “We always have our eyes open and our ears to the ground, watch what’s happening in other cities and with trends, and not chase every shiny object, especially when it comes to the menu. Do what you do, and do it well.”
As for eventual expansion, John said the company will look to progress farther south in Connecticut, toward New Haven, along the Route 495 belt (going further east will likely be cost-prohibitive, and labor is in short supply, he noted), and perhaps into Rhode Island — the store in Franklin is near the border. As for the long term, Hot Table could eventually become more of a regional and then national chain, but the company would need to partner with an entity with expertise in capital to take that step.
“We’re going to continue to do what we do — look for good real estate,” said John, adding that franchising, which has been considered, is not in the cards at the moment.
“Getting into franchising is stepping out of the restaurant business — selling and supporting franchises is a completely different company,” he went on. “That’s not something we’re looking to do right now.”
Food for Thought
Beyond adding more restaurants — and collecting memorabilia — John and Chris say they’re hard at work building a brand and creating a culture, complementary assignments that have many aspects to them.
As for brand building, billboards — including ‘Bite Me,’ described by at least one friend as “slightly inappropriate” — are just a small part of the equation, as is a strong social-media presence.
Bigger parts include involvement in the community while also getting the Hot Table name out there. Examples include everything from a partnership with the Springfield Thunderbirds, which includes an animated panini race between periods, to providing meals to the Franklin High School football team; from support of the Hooplandia 3-on-3 basketball tournament at the Big E to setting aside a portion of sales on given days to support area food pantries.
Such efforts provide exposure and let people know this is a local, family-owned company, said John, adding quickly that many still believe this is a national chain and the brothers are merely franchisees.
As for culture, Hot Table is establishing itself as a good place to work, where young people (and that’s the bulk of the workforce) can find not only a first job — and many have — but also a real opportunity to grow and develop leadership skills. Indeed, Chris noted that several men and women have worked their way up from the panini line to management positions, progression that he’s proud of.
“They’ve grown with Hot Table — we’ve given them an opportunity to grow from making paninis to a supervisor to assistant manager to general manager,” he explained. “And we’ve had an opportunity to mold them in a way where they have an influence and help us create a culture of good service.
“Sometimes, you get people who have been in the restaurant business for a long, long time, they become hardened to the industry, and with that sometimes come mistakes,” he went on, adding that the ability to teach and mentor new talent is valuable. “And they bring a certain energy level — a newness.”
Jeff Sullivan, president of Springfield-based New Valley Bank — who, as a lender with the institution known then as United Bank, was among those who turned down the DeVoies as they sought financing for the Breckwood location — said the two have succeeded with their niche in large part because of their ability to listen to various constituencies, especially customers, and respond to what they hear.
“They’re very dedicated to continuously improving their business,” Sullivan said. “They are humble in the way they study their business processes and try to listen to the customer, adapting constantly based on the feedback they get from their customer base.
“I think of them as one of those companies that are setting a high bar for service and teaching very valuable lessons to young people, giving them the skills that they can use their whole lives,” he added.
That’s just one aspect of this intriguing success story, one that certainly builds on the region’s strong tradition of entrepreneurship.
Previous Top Entrepreneurs
• 2023: The Food Bank of Western Massachusetts
• 2022: Benson Hyde and Bruce McAmis, co-owners of Provisions
• 2021: Dinesh Patel and Vid Mitta, owners of Tower Square in Springfield
• 2020: Golden Years Homecare Services
• 2019: Cinda Jones, president of W.D. Cowls Inc.
• 2018: Antonacci Family, owners of USA Hauling, GreatHorse, and Sonny’s Place
• 2017: Owners and managers of the Springfield Thunderbirds
• 2016: Paul Kozub, founder and president of V-One Vodka
• 2015: The D’Amour Family, founders of Big Y
• 2014: Delcie Bean, president of Paragus Strategic IT
• 2013: Tim Van Epps, president and CEO of Sandri LLC
• 2012: Rick Crews and Jim Brennan, franchisees of Doctors Express
• 2011: Heriberto Flores, director of the New England Farm Workers’ Council and Partners for Community
• 2010: Bob Bolduc, founder and CEO of Pride
• 2009: Holyoke Gas & Electric
• 2008: Arlene Kelly and Kim Sanborn, founders of Human Resource Solutions and Convergent Solutions Inc.
• 2007: John Maybury, president of Maybury Material Handling
• 2006: Rocco, Jim, and Jayson Falcone, principals of Rocky’s Hardware Stores and Falcone Retail Properties
• 2005: James (Jeb) Balise, president of Balise Motor Sales
• 2004: Craig Melin, president and CEO of Cooley Dickinson Hospital
• 2003: Tony Dolphin, president of Springboard Technologies
• 2002: Timm Tobin, president of Tobin Systems Inc.
• 2001: Dan Kelley, president of Equal Access Partners
• 2000: Jim Ross, Doug Brown, and Richard DiGeronimo, principals of Concourse Communications
• 1999: Andrew Scibelli, president of Springfield Technical Community College
• 1998: Eric Suher, president of E.S. Sports
• 1997: Peter Rosskothen and Larry Perreault, co-owners of the Log Cabin Banquet and Meeting House
• 1996: David Epstein, president and co-founder of JavaNet and the JavaNet Café
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