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Daily News

HOLYOKE — More than $200,000 in scholarships is available for new, current, and transferring Holyoke Community College (HCC) students for the 2018-19 academic year.

Students must be currently enrolled at HCC or have been accepted for the upcoming academic year to be eligible for scholarships, which are awarded through the HCC Foundation. Last year, for the 2017-18 academic year, the HCC Foundation awarded scholarships to more than 200 students.

For more information or to fill out the online application, visit www.hcc.edu/scholarships. The application deadline is Wednesday, March 21. For more information, call the HCC Foundation scholarship office at (413) 552-2182 or visit the Institutional Advancement office in Donahue 170 on the HCC campus, 303 Homestead Ave., Holyoke.

Daily News

SPRINGFIELD — The Springfield Technical Community College board of trustees recently welcomed two new members. Gov. Charlie Baker appointed Elizabeth Oleksak-Sposito and Jeffrey Sattler to serve on the board, an 11-member body that governs STCC.

Oleksak-Sposito worked as a clinical care manager at Boston Medical Center Health Plan from 2012 until her retirement in 2016. She provided holistic medical-care-management services for plan members with chronic conditions and complex care needs.

Prior to joining Boston Medical Center Health Plan, she worked as a medical case manager for Broadspire, a division of Crawford & Co. and provider of claims-management solutions to the risk-management and insurance industry. She previously worked as a sales specialist and account manager at Hill-Rom Home Care in Charleston, S.C.

A certified case manager prior to her retirement, Oleksak-Sposito holds a bachelor’s degree in nursing from American International College in Springfield and a diploma in nursing from the Cooley Dickinson Hospital School of Nursing in Northampton. Her term ends March 1, 2022.

Sattler is senior vice president, Commercial Lending, at Savings Institute Bank & Trust. He is responsible for managing and growing the bank’s commercial-banking business, including lending, leasing, and deposit accounts throughout the Greater Springfield and Enfield, Conn. areas. He has more than 35 years of experience in commercial banking at various institutions in the region. Prior to joining Savings Institute Bank & Trust, Sattler served as president of NUVO Bank & Trust Co. (now known as Community Bank N.A.)

He serves on the board of directors of Mason Wright Senior Living Community, Rotary Club of Chicopee, and the Western Massachusetts Boy Scouts of America. He is an associate member of the National Tool & Die Assoc.

Sattler graduated from Springfield College with a bachelor’s degree in political science and history, with a minor in business administration. He also graduated from the ABA Commercial Lending Banking School at the University of New Hampshire. His term ends March 1, 2021.

Daily News

BOSTON — College and university food service leaders from across New England will come together to identify and develop methods for the sourcing, preparation, and delivery of more regionally produced food during the inaugural New England Farm to Campus Summit today and Friday, Feb. 15-16, at the University of Massachusetts Club, One Beacon St., Boston.

Twenty-five schools, including Harvard, Yale, Boston College, University of Vermont, MIT, and Amherst College, will participate in the gathering hosted by UMass Amherst Dining Services to explore ways to expand the Northeast regional food system. Speakers from several organizations will present research and survey findings specific to the importance of resilient regional food systems, best efforts for purchasing, and creating a metric-based system for each state.

UMass Dining Services, in partnership with the Henry P. Kendall Foundation, has been actively involved in rebuilding a healthy food system in New England over the last 10 years.

“By the year 2060, 50% of the food consumed here will be produced here, and done so in a way that supports healthy food for all, sustainable farming and fishing, and thriving communities,” said Andy Kendall, executive director of the Kendall Foundation.

The leadership summit aligns with the New England Food Vision for 2060, and hopes to unify common sourcing goals with all food-service leaders involved.

Ken Toong, executive director of Auxiliary Enterprises at UMass Amherst, has high hopes for the event. “It is both comforting and exciting to be able to bring a group of over 25 top food-service leaders into one room with the intention of leaving with one common goal of building a strong and sustainable regional food movement.”

Presenters will include Arlin Wasserman of Changing Tastes, Marie Molde of Datassential, Kendall, and the leadership team at UMass Dining Services.

Daily News

HATFIELD — The Food Bank of Western Massachusetts announced it has received a $30,000 grant award from Health New England to support Puerto Rican evacuees settling in Western Mass. following Hurricane Maria. The Food Bank has been collaborating with community organizations throughout the region to provide evacuees with their most basic need: food.

The grant award will fund the food needs of the two designated welcome centers with the greatest influx of new people: Springfield Family Resource Center and Enlace de Familias Resource Center of Holyoke.

“We are very grateful for Health New England’s support in providing us this valuable grant,” explained Andrew Morehouse, executive director of the Food Bank. “As we face these unprecedented challenges, we are reminded that it is going to take all of us, working together, to strengthen our community. It is through these partnerships that we are able to feed our neighbors in need.”

Since evacuees began arriving in Western Mass. last October, the Food Bank has been working with these local organizations to ensure everyone has access to healthy food. It has been making weekly deliveries to Enlace de Familias to provide food for approximately 125 families per week. The provisions of canned fruit and vegetables, soup, rice, beans, cereal, pasta, peanut butter, and other staples afford families nourishment as they get themselves settled. The Food Bank has also been delivering food weekly to the Springfield Family Resource Center. Additionally, its agency-relations team has been connecting families with other local partner feeding programs so they can continue to access healthy food, and SNAP coordinators have been on site in Holyoke, enrolling evacuees to receive federal SNAP food benefits.

Daily News

SPRINGFIELD — O & P Labs announced the grand opening of its Prosthetic Center at 3500 Main St. in Springfield today, Feb. 15 from 5 to 7 p.m. The local prosthetic company has been serving Western and Central Mass., Northern Conn., and Southern Vermont for more than 30 years.

“We employ the most advanced technology and precise systems available,” said owner Jim Haas. “However, it is our team’s dedication to helping every patient through their individual process — before, during, and after an amputation — that is the backbone of our company.”

O & P Labs is best known for its local, state-or-the-art fabrication lab, which allows patients to receive fittings, repairs, and adjustments quickly. The 3D printer decreases production time, and digital scanning technology creates highly customized prosthetic sockets. “Having had my last prosthesis for over 10 years, it was difficult to imagine just how much better the function would be,” said O & P Labs patient Kara Stokowski.

Daily News

SPRINGFIELDBusinessWest magazine has extended the deadline for 40 Under Forty nominations through the end of the work day (5 p.m.) on Monday, Feb 19. The annual program, now in its 12th year, recognizes rising stars within the Western Mass. community, which includes Berkshire, Franklin, Hampden, and Hampshire counties.

This year’s group of 40, to be chosen by five independent judges, will be profiled in the magazine’s April 30 edition. The nomination form, which can be found online at businesswest.com/40-under-forty-nomination-form, requests basic information and can be supported with other material, such as a résumé, testimonials, and even press clippings highlighting an individual’s achievements in their profession or service to their community.

The winners will be toasted at the 40 Under Forty gala at the Log Cabin Banquet & Meeting House in Holyoke. The lavish cocktail party, to be held on Thursday, June 21 starting at 5:30 p.m., will feature butlered hors d’oeuvres, food stations, and entertainment — and, of course, the presentation of the class of 2018. Also, the fourth Continued Excellence Award honoree will be announced. Tickets will go on sale in April. For more information, call (413) 781-8600, ext. 100, or e-mail [email protected].

Daily News

SPRINGFIELD — Bulkley Richardson announced that Seunghee Cha and Jodi Miller have been promoted to partner, and Mary Bonzagni has joined the firm as partner as well.

In her comprehensive estate-planning practice, Cha assists individuals and families from all walks of life, with a particular focus on special-needs planning for individuals living with intellectual, developmental, and age-related disabilities; conservatorship and alternatives; estate settlement; and trust administration.

Miller focuses her practice on commercial and other civil litigation, including class actions, as well as regulatory matters. She has a particular expertise in the area of health law and also represents public and privately held corporations, financial institutions, schools and universities, nonprofits, and individuals in a range of litigation matters.

Bonzagni has an established reputation in the field of intellectual property. Her work involves prosecuting, defending, and licensing patents for a wide variety of inventions, as well as challenging the patentability of both pre-grant and post-grant patents in a number of countries and regions. In-depth experience as a chemist has equipped her with a unique perspective and allows her to provide clients with both legal and scientific strategies. She also advises businesses on strategic aspects of trademark, copyright, and trade-secret protection.

Daily News

GREENFIELD — PV Squared, a worker-owned cooperative and certified B Corp solar-installation company located in Greenfield, recently welcomed five new worker-owners to the ownership team. Each of the new worker-owners — Daniel Berry, Daniel Gomez, Doug Dedischew, Elliot Henry, and Ian Tapscott — has worked at PV Squared for at least two years before being promoted to worker-owner.

PV Squared started with four co-owners in 2002 and has since grown to 44 employees, 24 of whom are worker-owners. “One of our founding principles is that we are stronger together, and as such, we’re excited to see the shared leadership and ownership of our business grow,” said Andy Toomajian, who works on the Design & Sales team.

There are thousands of worker-owned cooperatives around the world, and that number is growing. The cooperative model reflects a growing movement to create an economic and social alternative to ‘business as usual.’ In a worker-owned cooperative, the people who do the work make the decisions together, instead of having them handed down from an executive. It’s a think-on-your-feet model that allows workers to offer their perspective, suggest alternative methods, and affect real change in practices.

“Being worker-owned is in our company’s DNA; it defines how we work with each on a daily basis, how we measure our impact in the communities we serve, and gives us purpose in the work we do,” said Stacy Metzger, general manager. “Every member of the PV Squared team has a direct stake not only in the success of the business and the clients’ businesses and homes, but also in the communities we serve.”

PV Squared provides renewable-energy solutions to a wide range of clients, including business owners, commercial property owners, academic institutions, and homeowners in Western Mass. and surrounding regions.

Daily News

SPRINGFIELD — The Advertising Club of Western Massachusetts scholarship committee announced that scholarship applications are now available online at adclubwm.org. Applications will also be available through guidance departments at high schools in Hampden, Hampshire, and Franklin counties, or by contacting the Ad Club at (413) 736-2582.

In 2018, one $1,000 scholarship will be awarded. Western Mass. seniors who plan to attend an accredited college or technical school to study advertising, communications, marketing, or graphics arts and will be attending in September 2018 are encouraged to apply. The scholarship must be applied against tuition and fees at the school. Candidates will be judged on academic performance; extracurricular activities; community service and/or work experience; a demonstrated interest in advertising, communications, marketing, or graphic design; personal recommendations; and a letter of introduction outlining future plans.

Completed scholarship applications and all support materials must be submitted to the Ad Club and postmarked by Friday, March 30. Scholarship decisions are made by the scholarship committee of the Advertising Club of Western Massachusetts, and are considered final. The scholarship will be awarded at the Ad Club’s Creative Awards show in May.

Daily News

WEST SPRINGFIELD — Professional Drywall Construction Inc. (PDC) recently transferred ownership of the company to two of its employees. Ron Perry and Nick Shaink are now carrying on founder John Kendzierski’s legacy as a leading commercial drywall contractor in Southwestern New England. Former owner John Kendzierski will remain on the board of directors as a consultant.

PDC will continue to operate from its West Springfield office, but in order to better serve the construction industry in Connecticut, it recently opened a second office in South Norwalk, Conn. The new location allows PDC to react more quickly to requests from Connecticut customers and provide additional on-site consultation in the Southern Conn. area.

Affiliated with the carpenters and laborers union since 1997, PDC has grown to become a regional firm with more than employees, working in Massachusetts, Vermont, New Hampshire, and Connecticut. PDC is pre-qualified to work in both Massachusetts and Connecticut, and has a bonding capacity of up to $35 million, enabling it to accommodate virtually any size project.

Daily News

HOLYOKE — After a recent snow cancellation, Holyoke Soup, a community-based, crowd-funding, idea-generating offshoot of SPARK Holyoke, will debut at its new location at the HCC MGM Culinary Arts Institute on Thursday, Feb. 15, at 5:30 p.m.

Holyoke Soup is a dinner celebrating and supporting creative and entrepreneurial projects in Holyoke. For $5, attendees receive soup, salad, and bread while listening to presentations about business, art, urban agriculture, social justice, social programs, education, technology, and much more. Contestants have four minutes each to pitch their ideas, and audience members vote for the pitch they like best. Whoever receives the most votes collects the money from that evening.

The new location of Holyoke Soup represents an increased collaboration between the SPARK entrepreneurship program and Holyoke Community College. The HCC MGM Culinary Arts Institute, at 164 Race St., opened Jan. 22.

“We’re really excited to be able to work with HCC and utilize its new culinary facility, bringing a new level of excitement to this great community event that always brings a diverse group of people together,” said SPARK Program Manager Tessa Murphy-Romboletti.

Dinner will be prepared and served by students from the culinary-arts programs at HCC and Dean Technical High School. HCC students and faculty will be conducting tours of the new facility, and local entrepreneurs will also be showcasing their businesses and selling their products at pop-up shops featured throughout the evening.

“There is great synergy in SPARK’s endeavor and HCC’s mission, so we are delighted to be able to offer our new Culinary Arts Institute as a resource,” said Jeffrey Hayden, HCC vice president of Business and Community Services. “We can’t wait to see the new opportunities that will certainly emerge from this partnership.”

The event is open to the public for a $5 donation. Anyone interested in attending is asked to register online at bit.ly/2BQ2nwa.

SPARK Holyoke is a program of the Greater Holyoke Chamber of Commerce Centennial Foundation.

Daily News

SOUTH HADLEY — Michelle Theroux of the Berkshire Hills Music Academy was installed as president of the South Hadley & Granby Chamber of Commerce on Jan. 23. The election of officers and directors took place at the Willits-Hallowell Center.

The other officers elected were Dina Mead, vice president; Jessica Bodon, clerk; and Alexandra Wern-LaFlamme, treasurer. New or returning directors elected that evening were Carol Constant, Mead, Darren Thomas, and Wearn-Laflamme. The election was followed by special presentations by Michaeline Turgeon on behalf of Granby’s 250th celebration in June; and Sean Condon for the River Roll and Stroll on May 6 on the bridge between Holyoke and South Hadley.

After the business portion of the evening, Theroux introduced keynote speaker George O’Brien, editor of BusinessWest, who entertained and informed the gathering with his tales from his years in journalism and his insights into the business world in the Pioneer Valley, past, present, and future.

Daily News

CHICOPEE — Phillips Insurance Agency Inc. announced it is funding three scholarships to the 2018 American Legion Boys State at Stonehill College in June. The one-week, overnight program focuses on understanding one’s responsibilities and rights in the democratic process. Participants establish a mock government, complete courses in economics, and participate in elections. Founded in 1935, past participants include some of the most prominent names in the country, including former President Bill Clinton, movie critic Roger Ebert, and basketball Hall of Famer Michael Jordan.

“We are thrilled to have Phillips Insurance be such a generous and enthusiastic supporter of Boys State,” said Delfo Barabani Jr., District Three Boys State chairman.

Joseph Phillips, president of Phillips Insurance, noted that “my son Connor attended Boys State in 2016 and had a positive experience, so we decided to reach out to Delfo and provide the same opportunity to other students so they could benefit from this unique program and help prepare them for college and beyond.”

Phillips Insurance Agency was established in 1953 and is a full-service risk-management firm with a staff of 25 professionals. The agency handles the personal and commercial insurance needs for thousands of individuals and businesses throughout New England.

Daily News

HOLYOKE — Meyers Brothers Kalicka, P.C. announced the promotion of Christine Devin, CPA, to manager in its Audit and Accounting department.

In her new position, Devin will be responsible for the management of audit and review engagements for the firm’s not-for-profit, commercial, and pension clients. In addition, she will assist with the management of the not-for-profit niche, which encompasses the supervision and training of staff, client relations, firm protocol, and regulatory updates. She rejoined MBK in 2015 as a senior associate.

With nine years of experience as a controller of a closely held business and more than eight years of public accounting experience, Devin combines a deep understanding of the operations, financial reporting, and regulatory requirements of the private sector with the technical expertise of a CPA.

“Christine’s time as a controller allows her to bring a unique perspective to her role,” said MBK Partner James Barrett. “She relates first-hand to many of the challenges our clients face on a day-to-day basis and leverages that understanding to enhance the client service experience. Combined with her extensive experience in public accounting, Christine brings a big-picture approach to each client project, which we believe our clients, and staff, will find highly valuable.”

Devin received her bachelor’s degree in accounting from Elms College. She is a member of the Massachusetts Society of Certified Public Accountants and the American Institute of Certified Public Accountants.

Daily News

HOLYOKE — Attention all business owners: if you plan to retire, or think you might someday want to change gears in your life, you will eventually be faced with the task of selling or transferring ownership of your business.

With this in mind, Philip Steckler and Eric Lineback of Country Business Inc. (CBI) will present a workshop titled “Maximize the Value of Your Business: Properly Pricing and Positioning Your Business For Sale” on Friday, March 16 from 9 to 11:30 
a.m. at Holyoke Public Library.

CBI, a business-brokerage and merger-and-acquisition firm, has managed the sales of more than 1,200 businesses since 1976, with sale prices ranging from a few hundred thousand dollars to $30 million, including local businesses Quabbin Industries, New England Wetland Plants, Danco Modern, Bart’s Ice Cream, and Graphic Printing.

Steckler and Lineback will introduce business owners to topics such as maximizing the value of a business, properly pricing and positioning a business for sale, attracting qualified buyers, minimizing taxes, and maintaining confidentiality. Additional topics covered will include analyzing a business’ strengths and weaknesses, understanding the marketplace, valuing a business and properly setting the purchase price and terms, and more.

This will be an interactive workshop, and questions and discussion will be welcome.

Daily News

SPRINGFIELDBusinessWest magazine will accept nominations for the 40 Under Forty Class of 2018 through the end of the work day (5 p.m.) on Friday, Feb 16. The annual program, now in its 12th year, recognizes rising stars within the Western Mass. community, which includes Berkshire, Franklin, Hampden, and Hampshire counties.

This year’s group of 40, to be chosen by five independent judges, will be profiled in the magazine’s April 30 edition. The nomination form, which can be found online at businesswest.com/40-under-forty-nomination-form, requests basic information and can be supported with other material, such as a résumé, testimonials, and even press clippings highlighting an individual’s achievements in their profession or service to their community.

The winners will be toasted at the 40 Under Forty gala at the Log Cabin Banquet & Meeting House in Holyoke. The lavish cocktail party, to be held on Thursday, June 21 starting at 5:30 p.m., will feature butlered hors d’oeuvres, food stations, and entertainment — and, of course, the presentation of the class of 2018. Also, the third Continued Excellence Award honoree will be announced. Tickets will go on sale in April. For more information, call (413) 781-8600, ext. 100, or e-mail [email protected].

Guide to Senior Planning Special Publications

A New Specialty Publication of Healthcare News & BusinessWest

The specialty guide is intended to serve as a roadmap, containing a glossary of terms, worksheets, lists and thoughtful questions specific to senior living planning.

Featured Sections: 

  • Senior Living Options
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This specialty publication will be featured in the May 28 issue of BusinessWest and the June issue of Healthcare News and online as an interactive flipbook. Sponsorship & advertising opportunities are available.

Click for Sponsorship Opportunities
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For more information and print ad rates contact:
Kate Campiti 413.781.8600 (ext. 104) [email protected]
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Daily News

PITTSFIELD — Berkshire Bank announced that its foundation awarded a total of $1,995,462 in grants to nonprofit organizations operating in the bank’s footprint in 2017. The grants supported a variety of education and community-development initiatives as well as health, human-service, and cultural programs. In all, 556 organizations benefited from the funding.



“Our grants impacted more than 5.8 million individuals in 2017 helping to enhance economic opportunities and improve the quality of life for members of our community,” said Lori Gazzillo, senior vice president and foundation director. “We believe that, by investing in what can be, we can transform possibilities into a brighter reality for the people and places we serve.”



The foundation offers multiple grant programs, each with their own guidelines, programmatic criteria, and desired outcomes. In 2018, the foundation will again accept proposals for education programs that help individuals become college-, career-, and job-ready. They also plan to accept proposals for economic-development programs that create thriving places to live, work, and raise a family. Applications for these grant programs are due by April 1, July 1, and Oct. 1. In addition to these two programs, the foundation will offer two requests for proposals focusing on nonprofit capacity and basic needs. Additional details about the foundation’s guidelines and application process can be found online at www.berkshirebank.com/giving.


Daily News

HOLYOKE — The Dowd Agencies, LLC announced that Mary Russell has been hired as commercial lines account manager.



“We are expanding our team at the Dowd Agencies and are pleased to welcome Mary to our dynamic team of professionals,” said John E. Dowd Jr., president and CEO. “With nearly a decade of insurance experience, Mary’s expertise and commitment to customer service will benefit our customers.”



As commercial lines account manager, Russell manages a roster of insurance clients and supports producers with a variety of initiatives. She came to the Dowd Agencies from a local agency, where she was a personal lines account manager. She received her associate degree in psychology from Holyoke Community College.



“I strive to provide the best possible customer service to all of my clients, and am proud to join a company like the Dowd Agencies that places such a high priority on this as well,” said Russell, who will be based in the company’s home office in Holyoke. “I look forward to furthering their mission while also continuing my education.”


Daily News

HOLYOKE — Holyoke Community College recently welcomed Nicholas D’Agostino as its new Affirmative Action officer and Title IX coordinator.



D’Agostino comes to HCC after working for nearly 12 years as an Equal Employment Opportunity (EEO) and Affirmative Action professional in Connecticut, most recently as the associate in Diversity and Equity at Central Connecticut State University (CCSU) and before that as an EEO specialist with the Connecticut Department of Children and Families. He started at HCC on Jan. 29.



“I’m grateful for the opportunity to join the HCC team,” said D’Agostino. “Taking the leap to leave one institution to join another is never easy, but I believe HCC was the right choice for me. I look forward to building upon HCC’s strong foundation and hope to contribute in a meaningful way to the future of the college and our community.”



A longtime advocate for equity and social justice with a focus on LGBTQ issues, D’Agostino has been an Anti-Defamation League anti-bullying trainer for more than 10 years and has a long association with True Colors, a support and advocacy group in Hartford for LGBTQ youth, which he has served as board president. He has either led or participated in hundreds of affirmative-action and discrimination investigations during his career.



At CCSU, D’Agostino conducted awareness and advocacy programs, promoted social-justice initiatives, engaged the college community in sexual-harassment and assault prevention, and led training sessions on diversity, Title IX compliance, anti-racism, and LGBTQ awareness. Title IX is a federal law that prohibits discrimination on the basis of gender in federally funded education programs.



D’Agostino holds a bachelor’s degree in sociology from Quinnipiac University and a master’s degree in counselor education with a specialization in student development in higher education from CCSU.


Daily News

WESTFIELD — Tighe & Bond published the results of its most recent Massachusetts Water and Sewer Rate Survey. Since 1997, Tighe & Bond has gathered and published Massachusetts water and sewer user rate data that municipal government and private water suppliers can use as a benchmarking tool for comparing their rates against other suppliers in the state.



The survey, conducted across the state during 2017, includes typical annual homeowner water and sewer costs for most systems throughout Massachusetts. It also provides information regarding rate structures and billing cycles. This can be particularly useful information when suppliers are considering adjustments to their current rates or rate structures.



Tighe & Bond is now teaming with the Environmental Finance Center at the University of North Carolina School of Government to present the results of the firm’s rate study using a free, online rates dashboard developed, hosted and maintained by the center. This gives users more flexibility in examining the survey data. Users can adjust the assumed annual usage the comparison is based on, review conservation and affordability metrics, as well as compare annual bills. They can also compare rates by utility size, river basin, geographic area, and median household income.



The 2017 water survey indicates that annual water costs in in Massachusetts range from a low of $123 to a high of $2,025. The 2017 average is $595, and the median is $568. Sixty-five percent of survey respondents have increased their rates since the 2014 survey.



The 2017 sewer survey indicates that annual sewer costs in in Massachusetts range from a low of $229 to a high of $2,316. The 2017 average is $862, and the median is $838. Three-quarters of survey respondents have increased their rates since the 2014 survey.



Anyone can access the online rates dashboard, or request a copy of these survey results, by visiting www.tighebond.com/category/rate-surveys.



One of the most commonly reported challenges facing water systems across Massachusetts and throughout New England is aging infrastructure. A rate structure designed to provide sustainable revenue for operations and capital programs is critical to ensure reliable, safe drinking water and effective sewer and fire protection. Tighe & Bond’s “Water Insights” blog located at www.tighebond.com/category/water-insights features numerous articles supporting municipal and water-company concerns.


Daily News

HOLYOKE — Holyoke Medical Center (HMC) will host a free discussion, “Living with Chronic Pain,” on Thursday, Feb. 22 at 5:30 p.m. in the HMC Auxiliary Conference Center.



Chronic pain can impact both one’s personal and professional life. HMC’s new Pain Management Center can help individuals manage that pain and get back to enjoying life. Dr. Joseph Strebel, director of the Pain Management Center, will discuss the comprehensive, multi-disciplinary treatment approach that HMC now offers, and what that can mean for one’s quality of life.



This program is free and open to the public, and is part of Holyoke Medical Center’s community education programming. This is one in a series of workshops held throughout the year to help people learn about specific health issues, wellness, prevention, and treatment. To register for this event, visit www.holyokehealth.com/events or call (413) 534-2789.


Daily News

AMHERST — The Center for Data Science at the University of Massachusetts Amherst has been selected by IBM to join the company’s AI Horizons Network, an international consortium of leading universities working with IBM to develop technologies needed to help fulfill the promise of artificial intelligence (AI). The collaboration builds on the international reputation of the university’s College of Information and Computer Sciences as a research leader in artificial intelligence and information retrieval.



IBM will work side by side with UMass Amherst, where researchers from both entities will “develop new methods to extract semantic meaning from text, and discover broadly useful logical implications using deep neural networks,” said Andrew McCallum, director of the UMass Amherst Center for Data Science and a leading expert in statistical machine learning applied to text, including information extraction, graphical models, and deep learning.



The mission of the IBM AI Horizons Network is to apply AI technologies to some of the world’s most enduring challenges. IBM researchers work with world-class faculty and top graduate students on a series of advanced research projects and experiments designed to accelerate the application of artificial intelligence, machine learning, natural language processing, and related technologies.



“IBM is committed to working side by side with the best minds in academia,” said Brent Hailpern, scientific director, AI Horizons Network, IBM Research. “With the students and faculty of UMass Amherst, we seek to inspire the next generation of scientists by providing access to leading-edge AI tools and expertise to solve real problems that impact human lives.”



Added Laura Haas, dean of UMass Amherst’s College of Information and Computer Sciences,” the collaboration between IBM and UMass Amherst will build upon both organizations’ significant strengths in artificial intelligence. Together, we will use deep-learning methodologies and technologies to find new ways to mine information, advancing knowledge creation in fields like healthcare and materials science.”



In addition to its leading experts in AI and information retrieval, UMass Amherst delivers a notable hardware advantage to the new consortium, McCallum pointed out. Its Center for Data Science is doubling the size of its computing cluster from 400 to 800 graphical processing units (GPUs), purchased as part of a $5 million grant from the Massachusetts Tech Collaborative. “Modern research in machine learning crucially depends on large-scale GPU computing,” he noted. “I don’t know of any other university center in the world that has as much dedicated deep-learning computing infrastructure as the UMass Center for Data Science.”



UMass Amherst joins MIT, the University of California San Diego, Rensselaer Polytechnic Institute, the University of Illinois Urbana-Champaign, the University of Michigan, the University of Montréal, and the University of Maryland Baltimore County in IBM’s AI Horizons Network. The UMass Amherst Center for Intelligent Information Retrieval, which developed one of the first search engines and is celebrating its 25th anniversary this year, will also participate in the joint research relationship.


Daily News

AMHERST — The UMass Donahue Institute, an outreach and economic-development arm of the UMass President’s Office, promoted Carol Anne McGowan to associate director. In this position, McGowan works closely with the executive director to develop and implement management strategies, systems, and practices across the Donahue Institute. She is also directly responsible for overseeing all fiscal and human-resource functions.



Previously, she served as the institute’s director of Administration and Finance. She first joined the institute in 2000 as a member of the Financial Management, Education and Training (FMET) team. She spent more than 10 years with FMET, developing curriculum and instructing in the areas of government finance and accounting for the U.S. Department of Defense.



In addition to her role as associate director, McGowan has developed a credited course on post-award management of grants and contracts, which she will teach through UMass Amherst’s Isenberg School of Management. Earlier in her career, she served as director of Onslow Community Health Improvement Process, a community nonprofit organization in Onslow County, N.C. She has a master’s degree in human resources and organizational development from Webster University and an MBA from the UMass Isenberg School of Management.


Daily News

SPRINGFIELD — Springfield College named Jonathan Howell as its new director of Human Resources, effective March 5. He brings more than 18 years of experience in human resources, with the last 15 years working in higher education.



As the college’s lead human-resources officer, Howell will be responsible for providing strategic leadership and direction surrounding all human-resources initiatives and priorities for Springfield College.



Howell comes to Springfield College from Mitchell College in New London, Conn., where he served as vice president for Human Resources starting in 2015. Prior to his most recent position, Howell also served as director of Human Resources at Mitchell College from 2012 to 2015. Prior to his time there, Howell was employed for eight years at the University of Illinois in multiple human-resources positions.



Howell received his bachelor’s degree in business management from Augustana College and will complete a master’s program in human resources from Ft. Hays State University this spring.


Daily News

It wasn’t so long ago when people were questioning MassMutual’s commitment to Springfield.
In fact, by last summer, the drumbeat that the financial-services giant was in some ways turning its back on the city were getting pretty loud.



That was after a number of workforce reductions and the departure of its Barings subsidiary, leaving considerable vacant space in Tower Square, and then the announcement that Tower Square itself, the office tower and retail center that MassMutual built nearly a half-century earlier, was going on the market.



MassMutualThe company, which has had a presence in the city for more than 160 years, pretty much put all that speculation to rest on Thursday when it announced a major expansion in Massachusetts, including a $50 million expansion of its facilities in Springfield. The company will close its Enfield facility and move the 1,500 or so people there to Springfield; overall, the number of people the company employs in Springfield will rise from 3,000 to 4,500.



MassMutual is closing other offices in North Carolina, New Jersey, Tennessee, and Pennsylvania, and plans to build a new Boston campus on Fan Pier that will employ about 500 people.



It’s not Amazon and its second headquarters facility (Boston is still in the running for that), but it’s major victory for both Massachusetts and Springfield.



Indeed, MassMutual’s bold announcement says a lot about the attractiveness of the Bay State as a home for business (it has gone a very long way toward losing the tag ‘Taxachusetts’), and also about its commitment to the city and its future.



On one level, the company’s moves come down to consolidating, cost-cutting, and making the most of its existing infrastructure. But it could have done this in many ways and in any one of several states and cities.



It chose the Bay State and Springfield for a host of reasons, from the quality of the workforce to incentives provided by the state, to a commitment to the city (Springfield) where it was founded.



Moving forward, this move will become still another strong selling point for Boston and the state as it pursues Amazon and a host of other corporate giants (it landed GE two years ago). And it will give Springfield something else to boast about as it continues its revitalization and prepares to move aggressively to tell that story to the rest of the world.



Like we said, those questions about MassMutual and its commitment to Springfield have been put to rest in dramatic fashion.


Daily News

HOLYOKE — Charlie Epstein, an investment adviser and author who specializes in retirement consulting, has been appointed to the Holyoke Community College board of trustees by Gov. Charlie Baker. He was sworn in Feb. 2, and is expected to join the board for its next meeting on Tuesday, Feb. 27.

Epstein is principal of the Holyoke-based Epstein Financial Group LLC and Epstein Financial Services, a registered, investment advisory firm providing corporate retirement-plan consulting as well as wealth-management and financial-planning services for business owners, professionals, and individual plan participants.

He is also owner of the 401K Coach Program, which offers financial-adviser education services and training; the author of two books: Paychecks for Life: How to Turn Your 401(k) into a Paycheck Manufacturing Company and Save America, Save! The Secrets of a Successful 401(k) Plan; and an industry conference speaker and commentator who has appeared on the Fox Business Network.

In 1994, he founded the Family Business Center of the Pioneer Valley in Amherst and remains on its board of directors. He holds a bachelor’s degree in economics from Colgate University.

Daily News

SPRINGFIELD — Graduates of the biotechnology programs at Springfield Technical Community College are well-prepared for careers in the life sciences, according to a leading science-education organization.

The Massachusetts Biotechnology Education Foundation (MassBioEd) endorsed STCC’s biotechnology associate degree and certificate programs at the Gold Level. MassBioEd concluded that graduates of the degree and certificate programs “are ready for the life-sciences workforce.”

The STCC program met the core competencies defined by biotechnology industry and academic leaders who worked with MassBioEd, a nonprofit organization with a mission to build a life-sciences workforce in the region through educational programs that inspire students and engage teachers. Core competencies required for endorsement include following good laboratory practices, lab techniques, and exhibiting appropriate workplace behaviors, among other requirements.

“As the life sciences, and biotech in particular, expand in Western Massachusetts, it is clear STCC is positioned to respond to workforce needs,” said STCC President John Cook.

Graduates from STCC’s biotechnology program find themselves in demand for jobs in a growing field. The industry trade group Massachusetts Biotechnology Council (MassBio) released an annual report in November that reveals Massachusetts has more jobs classified as biotechnology research and development than any other state. Biotech R&D employment grew by 9% in 2016. Employment in the biotechnology and pharmaceutical industry has grown 28% since 2007, according to the report.

“Graduates of your programs are ready for the life-sciences workforce. With nearly 12,000 new life-sciences industry jobs being projected over the next five years in Massachusetts, our intention at MassBioEd is to effectively convey to hiring managers throughout the region’s life-sciences industry that your graduates are well-prepared for biotechnology technician positions,” MassBioEd Executive Director Peter Abair stated in a Jan. 5 letter to STCC.

Lisa Rapp, professor and Biotechnology Department chair at STCC, noted that “we are honored to receive this recognition, which reflects our commitment to supporting students. Our program is designed to prepare students for the life-sciences workforce. Since 2012, we have received $375,000 in grants, which has allowed us to acquire state-of-the-art equipment and supplies. Students learn techniques used in the biotech and pharmaceutical industries.”

The STCC biotechnology associate-degree program offers options to either transfer to a four-year program to complete a degree in any of the biological sciences or start a career after graduation. Graduates who complete the career option are qualified for a variety of jobs such as laboratory assistant, laboratory technician, or manufacturing technician.

The biotechnology certificate of completion enables students to acquire skills in one year and can benefit students who already have a science degree but lack the necessary hands-on lab skills for industry employment.

Daily News

CHICOPEE — The Center for Entrepreneurial Leadership at Elms College has joined forces with Baystate Health and TechSpring to offer a hands-on workshop on problem solving and innovation in the field of healthcare.

“Passionate Problem Solving Workshop” will be held on Saturday, Feb. 10 from 10 a.m. to 2 p.m. at TechSpring, located at on the fifth floor of 1350 Main St. in Springfield.

Specific challenges arise when leaders work to solve problems, improve systems, and innovate technologies within the complex world of healthcare. This workshop will empower attendees to make meaningful changes within their environments by identifying key stakeholders, communicating effectively, and implementing processes to move ideas from concept to reality.

The following professionals will present at this workshop:

• Alyssa Dassa is an entrepreneurial professional with considerable accomplishments in a variety of industries, including medical devices, veterinary diagnostics, professional development, and real-estate investment. She is the founder and president of Sage Ventures Inc., a professional business consulting, coaching, and education company for new and existing businesses. She has professional expertise in product management, product development, strategic planning, business development, and project management.

• Amanda Garcia is the director of the Center for Entrepreneurial Leadership at Elms College, and an associate professor of accounting at Elms, teaching accounting, finance, personal finance, financial planning, economics, entrepreneurship, and tax strategy. Garcia has developed curricula for the Center of Entrepreneurial Leadership, MBA, and undergraduate accounting programs. She owns an accounting firm where she prepares taxes and consults on tax strategy for small-business clients, real-estate owners, and investors. She has additional experience in the sales of businesses, mergers, and real-estate transactions.

• Jill McCormick is the innovation director at TechSpring, Baystate Health’s Technology Innovation Center. For the past three years, she has worked with Baystate Health and industry partners to develop a process for collaboration in the development of innovative solutions. Having spent the past 15 years developing new solutions and processes for industry leaders and technology startups, she is a new-product development specialist in the health-tech sector. She is an advisory board member of the Center for Entrepreneurial Leadership at Elms College and is co-developing the curriculum for a healthcare-innovation track for both the DNP and MBA programs.

Space is limited. To register, or for more information, visit bit.ly/2D9HnSC. Contact Madelyn Dybdahl at [email protected] or (413) 241-5757 with questions.

In addition, 12 attendees will be eligible for free enrollment in two MBA courses offered by the Center for Entrepreneurial Leadership at Elms College: Healthcare Innovation and Entrepreneurship, and Lean Launchpad for Healthcare and LifeSciences.

For those who want to go further, the Elms College MBA track in healthcare innovation gives students the complex skill set needed to create innovative healing environments while transforming healthcare systems locally, nationally, and internationally. Students have the opportunity to collaborate with nurses, medical professionals, and business innovators focused on improving and creating new products, practices, and services in this rapidly changing field.

Daily News

SPRINGFIELD — Valley Venture Mentors (VVM) announced the addition of six new executives in residence (EIRs) who will serve as guest educators and leaders to the 36 startup companies in the 2018 VVM Startup Accelerator program. The program provides intensive training, a network of skilled mentors, and funding that enables startup founders to establish and grow their businesses at a fast pace. EIRs represent experienced industry leaders, creatives, and strategists, as well as social-impact entrepreneurs from around the country.

This first-ever group of EIRs will join the VVM staff team in providing day-to-day instruction over the course of four intensive, boot-camp-style weekends from February through May. The program culminates in the 2018 VVM Accelerator Awards at the MassMutual Center on Thursday, May 24.

“The experience of launching a high-growth business is unique, and no one is better suited to mentor a growing startup than seasoned, successful executives with startup experience. This group of EIRs will have transformative value,” said Bethany Martin, one of the six new EIRs. She is principal of B Martin Studio, mentor at Pilotworks, and faculty member at the Pratt Institute.

The others include Gustavo Bottan, co-founder and CEO of Opt4America senior mentor at MIT – Sandbox and the MIT CCLP Leadership Program; Joe Bush, executive director for the Worcester CleanTech Incubator; Steven Bellofatto, co-founder of ION Design and former adjunct faculty member at New York University in Manhattan, Department of Design & Digital Arts; Tanya Menendez, co-founder of Maker’s Row, and named to the Forbes 30 Under 30 list, People en Espanol’s “Most Powerful Latinas,” Business Insider’s “Coolest People in Tech,” and PopMechanic’s “25 Makers Who Are Reinventing the American Dream”; and Zaza Kabayadondo, director at Smith College for the Design Thinking Initiative and former program advisor at Stanford University’s Learning, Design, and Technology masters’ program.

Daily News

SPRINGFIELD — Massachusetts Mutual Life Insurance Company (MassMutual) today announced a multi-year plan to expand its footprint in its home state of Massachusetts by significantly increasing its presence in Springfield and growing operations in Boston. In total, MassMutual will invest nearly $300 million into the Commonwealth and increase its workforce in the state by approximately 70 percent by the end of 2021.



As part of this plan, MassMutual is renewing its commitment to Springfield, the city of its founding in 1851, and expects to grow its workforce at its corporate headquarters by approximately 50 percent. To accomplish this, the company will be adding 1,500 positions to the facility over the next four years, bringing the total number of employees in Springfield to approximately 4,500 by 2021. MassMutual expects to make an investment of $50 million in facilities improvements at its State Street campus over the next several years to accommodate this growth.



MassMutual also plans to expand upon its Boston presence, constructing a new campus in the Seaport district on Fan Pier by 2021. This campus will ultimately house approximately 1,000 employees. The multi-story office structure — which will be in excess of 300,000 square feet – will be situated on an undeveloped parcel owned by MassMutual, with MassMutual as its primary tenant. The company expects to invest approximately $240 million into its new Boston campus over the next several years.



MassMutual is expanding in the Commonwealth because the state provides the company with everything it needs to continue to best serve its policyowners in the future: a highly skilled workforce, including a rich pipeline of talent from the state’s best-in-class network of higher education institutions; robust local economies; convenient access to transportation, and a diversity of communities, including the best of both metropolitan and suburban locations.



“Following a thorough strategic assessment of our operations and footprint, we concluded that our home state of Massachusetts is the best place for us to grow and thrive over the long term,” said Roger Crandall, MassMutual Chairman, President and CEO. “We have deep roots and a supportive community in our hometown of Springfield, and we will continue to invest and grow our workforce in the city. At the same time, as we evolve, a stronger Boston presence immerses us in a booming financial and digital economy and provides us with an enhanced opportunity to recruit innovators from the area’s deep and diverse talent pool.”



MassMutual’s Boston campus will primarily house functions that will benefit most from being located in a vibrant ecosystem with access to financial markets and digital talent.



“Our highly educated and skilled workforce helps the Commonwealth and great companies like MassMutual continue to lead the nation in a number of competitive categories,” commented Governor Charlie Baker. “We are proud MassMutual has called the Commonwealth home for over 165 years and we look forward to what their investments in Western and Eastern Massachusetts will mean for Massachusetts, our economy and their employees.”



Baker added that as part of this agreement with the state, MassMutual will receive a package of incentives valued at approximately $46 million from the Commonwealth, the largest commitment ever made to a Springfield-based company. Those incentives are contingent upon MassMutual meeting its job-creation obligation of adding 2,000 jobs to Massachusetts. The job growth will result from new hires as well as relocation from other MassMutual sites to both Springfield and Boston.



“We are thrilled to have MassMutual expand its presence and build a new campus on Fan Pier,” Mayor Martin J. Walsh remarked. “MassMutual’s decision to grow in Boston will give the company greater access to the growing technology and financial services industries in our city and enhance its ability to attract the best available talent. I am delighted another major employer has decided the City of Boston can contribute to its successful future.”



MassMutual has been a supportive citizen of the Springfield community since the company’s founding in 1851. In recent years, MassMutual has invested largely in education, economic development and cultural vitality through the MassMutual Foundation, a dedicated corporate foundation established by the company.



“MassMutual remains one of our leading corporate citizens, and I am pleased that we have once again been able to work together to support the company’s continued growth and expansion here in its hometown of Springfield,” said Mayor Domenic Sarno. “My administration has been working hard to create an environment that encourages job growth and today’s announcement illustrates that through collaboration, we can find constructive solutions to support our communities for the long-term.”



Over time, MassMutual plans to consolidate certain facilities in other parts of the country, moving positions to its Springfield and Boston campuses. The company currently expects to retain offices in Amherst, Mass., New York City and Phoenix, AZ, which provide access to specific talent pools and business solutions.

Daily News

SPRINGFIELD — The annual Springfield College Fit Fest will take place Monday, Feb. 26 from 11 a.m. to 1:30 p.m. in the Springfield College Field House inside the Wellness and Recreation Complex. Fit Fest is free and open to the public.

More than 40 exhibits and activities representing Springfield College groups and area businesses will address wellness topics including mental health, nutrition, sexual and reproductive health, financial literacy, social programs for kids and adults with disabilities, and physical-fitness testing. Attendees will have the opportunity to receive a free chair massage, have their body fat measured, participate in a functional movement screening, and learn about self-defense.

Exhibitors in attendance will include the YWCA of Western Massachusetts, Planned Parenthood League of Massachusetts, Better Life Whole Foods, Tapestry Health, the Center for Human Development, and more.

Daily News

SPRINGFIELD — Rocky’s Ace Hardware, a family-owned business with neighborhood-based stores in six states, is again hosting a Rocky’s Love Your Pet fund-raiser at eight of its Greater Springfield locations.

“We pride ourselves on the fact that our neighborhood stores have strong ties to our local communities,” said Rocky’s Ace Hardware President and CEO Rocco Falcone. “We have a keen sense of corporate social responsibility and are especially fond of helping those who can’t help themselves, including animals. We regularly donate pet food to local shelters, hold pet-food and supply drives, and show our support in other ways, such as this fund-raiser.”

Now through Sunday, Feb. 25, Rocky’s customers will be able to purchase pawprints for a $1 minimum donation to show support for the Thomas J. O’Connor (TJO) Animal Control and Adoption Center. Participating store locations include Agawam, East Longmeadow, Ludlow, Palmer, South Hadley, Springfield (Island Pond Road and Liberty Street), and Westfield.

The Foundation for TJO Animals, founded in 2007, is dedicated to raising much-needed funds for the animals at the TJO Animal Control and Adoption Center. Over the past year, it has had 1,424 animals adopted and 641 animals returned to their owners.

“Love is in the air in February,” Falcone said. “We hope our customers will join us in thinking about our four-legged friends who need our love and support by giving generously.”

Daily News

LUDLOW — LUSO Federal Credit Union announced the appointment of Jennifer Lopez as its new Marketing manager. She will oversee the credit union’s Marketing Department staff and daily operations, including brand and product promotions, advertising, online activity, and other marketing efforts.

“LUSO is excited to welcome Jennifer to lead our marketing team,” said Jennifer Calheno, CEO. “Her passion, energy, and experience in strategic and digital marketing, as well as public relations, will help us to increase our efforts to promote LUSO Federal Credit Union locally, and highlight our commitment to supporting the financial wellness of our communities.”

Lopez is a seasoned marketing professional with more than 10 years of experience in media and marketing management in Western Mass. Most recently, she spearheaded the marketing and communications initiatives at Pope Francis High School in Chicopee. Prior to that, she was a reporter and editor for Turley Publications in Palmer, and worked as a content writer for Market Mentors in West Springfield. She holds a bachelor’s degree in English from Western New England University.

“Throughout my professional career, I have gained extensive marketing/advertising, public relations, and branding understanding,” Lopez said. “I look forward to using that knowledge to ensure that the LUSO Federal Credit Union brand is positioned competitively and creatively in an effort to benefit our members directly.”

Daily News

BOSTON — Massachusetts employers began 2018 much the way they ended 2017 — with growing confidence in the economy and optimism about their own business prospects.

The Associated Industries of Massachusetts (AIM) Business Confidence Index rose a half-point to 64.1 during January, setting another 17-year high. The Index has gained 2.7 points during the past 12 months as employer confidence levels have remained comfortably within the optimistic range.

Growing enthusiasm about the Massachusetts economy and a brightening outlook on economic conditions six months from now fueled the January confidence increase. At the same time, the hiring outlook remained muted as low unemployment and demographic shifts continued to impede the ability of employers to find the workers they need. The survey was taken prior to major declines in global financial markets during the past several days.

“Rising confidence is not surprising in a state with 3.5% unemployment and an economy that grew at a 3.3% annual rate during the fourth quarter,” said Raymond Torto, chair of AIM’s Board of Economic Advisors (BEA) and lecturer at Harvard Graduate School of Design. “Economic output, job growth, and spending all rose at a healthy clip in Massachusetts during the final three months of the year, and economists expect modest growth to continue during the first half of 2018.”

The AIM Index, based on a survey of Massachusetts employers, has appeared monthly since July 1991. It is calculated on a 100-point scale, with 50 as neutral; a reading above 50 is positive, while below 50 is negative. The Index reached its historic high of 68.5 on two occasions in 1997-98, and its all-time low of 33.3 in February 2009. It has remained above 50 since October 2013.

The constituent indicators that make up the overall Business Confidence Index were mixed during January. The most significant gain came in the Massachusetts Index assessing business conditions within the Commonwealth, which rose 1.3 points to 68.9. The Massachusetts Index has gained 3.7 points in the past two months, 5.5 points year over year, and now stands at its highest level since November 2000.

The U.S. Index of national business conditions also continued a yearlong rally by gaining 0.6 points to 64.8. January marked the 95th consecutive month in which employers have been more optimistic about the Massachusetts economy than the national economy.

The Current Index, which assesses overall business conditions at the time of the survey, decreased a point to 61.7, while the Future Index, measuring expectations for six months out, surged 2.1 points to 66.6. The Current Index has risen 2.1 points and the Future Index 3.3 points during the past 12 months.

The Company Index, reflecting employer views of their own operations and prospects, rose slightly, gaining 0.2 points to 62.3. The Employment Index was essentially flat, leaving it 2.1 points below its level of January 2017. Non-manufacturing companies (66.6) were more optimistic than manufacturers (62.3). Large employers (67.2) were more bullish than medium-sized companies (62.7) or small businesses (63.5).

“The strong Future Index readings signal that employers anticipate steady growth during the first two quarters of 2018. The only fly in ointment remains the prospect that labor shortages may constrict the ability of companies to grow and expand,” said Paul Bolger, president, Massachusetts Capital Resource Co., and a BEA member.

AIM President and CEO Richard Lord, also BEA member, said 2018 brings with it significant risk for employers as progressive groups push ballot questions that could create a $1 billion paid family and medical leave program, impose a punitive tax on many small businesses, and raise the state minimum wage to $15 per hour.

“The Massachusetts Supreme Judicial Court will today hear arguments in a challenge that I and four other business leaders filed to the constitutionality of the income surtax question,” Lord noted. “Meanwhile, the business community is seeking common ground on a compromise paid-leave proposal that will not harm the economy.”

Daily News

SPRINGFIELD — The Community Foundation of Western Massachusetts (CFWM) and the Barr Foundation, a private foundation based in Boston, announced the launch of Creative Commonwealth, a partnership between Barr, CFWM, and four other Massachusetts community foundations. This new initiative is rooted in the belief that investments in arts and creativity build thriving communities, and it aims to promote the vital leadership role community foundations can play to advance the arts.

Creative Commonwealth will pave the way for community foundations to deepen and grow support for artists and cultural organizations. Along with CFWM, the community foundations partnering with Barr on this effort are the Berkshire Taconic Community Foundation, the Community Foundation of Southeastern Massachusetts, the Essex County Community Foundation, and the Greater Worcester Community Foundation.

The Community Foundation of Western Massachusetts has been awarded $500,000 over 24 months to pilot ideas that emerged from a planning process the foundation undertook in 2017, with funding from Barr to identify opportunities, needs, and priorities. CFWM efforts will focus on testing innovative ideas to connect arts to other sectors, providing training to build the capacity of small organizations and assessing the need for a regional arts hub to advance collaborative opportunities.

“The arts and cultural sector in our three counties is fundamental to our economy and identity,” said Katie Allan Zobel, president and CEO of the Community Foundation of Western Massachusetts. “We are excited to be a part of the Creative Commonwealth initiative, through which we can more effectively connect that sector to others and encourage innovation. The initiative will allow us to continue to advance diversity, equity, and inclusion in our community.”

Added Jim Canales, president and trustee of the Barr Foundation, “in 2016, Barr expanded the scope of its Arts & Creativity program to a statewide focus. This shift necessitates our identifying many partners across the Commonwealth with deep knowledge and relationships in various communities. Through Creative Commonwealth, we aim to deepen our partnership with community foundations in Massachusetts, who each bring that knowledge, along with the trust of their donors and communities, to expand support for arts and creativity.”

Although Massachusetts has thousands of artists and cultural organizations, philanthropic support is unevenly distributed. Creative Commonwealth aims to address this challenge by increasing local arts and culture funding networks across the state, making the entire sector more sustainable, equitable, and accessible.

“Massachusetts is full of creative talent, and cultural assets that have the power to bring communities together. Yet, access to funding can be uneven based on geography,” said San San Wong, director of Arts & Creativity at the Barr Foundation. “Community foundations are important civic leadership institutions, with the potential to bridge that gap, connecting donors who want to make meaningful investments in the places they care about, and strengthening the capacity of artists and organizations whose work enlivens communities.”

In addition to supporting activities within each community, Barr will also invest additional resources to help Creative Commonwealth partners learn from each other’s work, deepen knowledge about best practices, and share relevant lessons with the broader field. Partners will also be posting updates (and encouraging others in their communities to do so as well) on social media using #CreativeCommonwealth.

Class of 2018 Cover Story Difference Makers

difference-makers-logoBack in late 2008, the management team at BusinessWest conceived a new recognition program.

It was called Difference Makers because this would be a trait shared by those who would be honored — they were all making a difference in the community. The goal was, and is, to show the many ways in which an individual or group can make a difference, and suffice to say this goal has been met.

And the class of 2018, the program’s 10th, makes this even more abundantly clear, as the stories below show.

This year’s sponsors are Health New England, Royal, P.C., and Sunshine Village.

The six members of the Class of 2018 will be honored on Thursday, March 22 at the Log Cabin Banquet & Meeting House in Holyoke. For information about that event, sponsorship opportunities, or to purchase tickets, go HERE or call (413) 781-8600, ext. 100.

Photography by Leah Martin Photography

 

005_bolducbob-diff2017Community Pride

Bob Bolduc Cooks Up New Ways to Better the Lives of Young People

032_charlandbobmain-diff2017Pedal to the Mettle

‘Bike Man’ Bob Charland’s Story Has Been a Truly Inspirational Ride

022_girlsincmain-diff2017A Force to Be Reckoned With

Girls Inc. Inspires Members to be Strong, Smart, and Bold

017_plotkinevan-diff2017Portrait of the Artist

Evan Plotkin Works to Fill in the Canvas Known as Springfield

008_crystalcenterbrown-diff2017Write On

Crystal Senter-Brown Enlightens and Empowers Those She Touches

020_willpowermainuse-diff2017Where There’s a Will

The Unique Nonprofit Known as WillPower Meets Some Very Special Needs

 

Sponsored by

PrintRoyalPCSunshineVillage

Class of 2018 Difference Makers

Bob Bolduc Cooks Up New Ways to Better the Lives of Young People

005_bolducbob-diff2017When Mavis Wanczyk scored the single largest lottery win in U.S. history last August — with a ticket purchased at a Pride station in Chicopee — she wasn’t the only winner. No, the store — meaning its owner, Bob Bolduc — got a $50,000 bonus from the state as well.

A few weeks later, Bolduc distributed $1,000 checks to more than 20 Springfield elementary schools to help teachers make classroom purchases they’d normally have to pay for out of pocket. The rest of the 50 grand was distributed among a variety of youth- and education-centric organizations that Bolduc already supports year-round.

“I decided to give it to the kids,” he told BusinessWest, shrugging off any suggestion that it was a tough call. “It’s a windfall; it’s not my money. So it was an easy decision to make.”

Mary Anne’s Kids was another recipient of a $1,000 bonus. An arm of the Center for Human Development, it’s a fund that provides opportunities for children in foster care that would not typically be paid for by the state, from summer camps to extra-curricular programs.

We didn’t even ask for it; he just gave it to us. He’s the grandfather of Mary Anne’s Kids, and a wonderful man. He’s been a godsend to our program.”

“We didn’t even ask for it; he just gave it to us,” said Jim Williams, the fund’s long-time director, before detailing some of the ways Pride’s support of Mary Anne’s Kids through the years makes the $1,000 gift, really, just a drop in the bucket. “He’s the grandfather of Mary Anne’s Kids, and a wonderful man. He’s been a godsend to our program.”

Indeed, since its inception and for more than a decade since, Bolduc has contributed significant dollars to “children who otherwise would not have funds to go to college, go to prom, all the extraordinary things your children and mine have the opportunity to do,” Williams explained. “Bob has basically been our big-ticket guy. He was there when we started, and he’s been there every year.”

Take, for example, the $20,000 or so worth of gifts that pour in every December from Chistmas trees set up in all Pride stores, adorned with tags listing a child’s age, gender, and gift request. Customers buy most of them, and Bolduc covers the rest. And as the holiday approaches, he closes the diner he owns off Mass Pike exit 6 in Chicopee and hosts 120 foster children for a party with Santa Claus.

Williams said Bolduc has personally funded purchases ranging from a handicap-accessible bicycle to a gravestone for one foster child’s brother, who was killed in a drive-by shooting.

“I can tell you this: throughout my career at CHD, Bob has been such a genuine man,” Williams said. “I can’t tell enough good things about him.”

When he sat down with BusinessWest, Bolduc characterized supporting one’s community as an imperative for local businesses, one he came to understand early in his career building the Pride empire, when he and his wife became involved with a number of nonprofits and he began to recognize the needs they had.

“Every nonprofit needs money,” he said. “So I called the people we buy from — Coke, Frito-Lay, all the big companies — and asked, ‘would you give me some money for this little nonprofit that’s trying to help people?’ They’d say, ‘no, we only do national ones — March of Dimes, Muscular Dystrophy Society, American Cancer Society — so we can’t give to all the local companies.’

“A light went off for me — ‘a-ha! If they can’t give, who’s going to give? It’s got to be the little guy,’” he continued. “That’s when we decided to put all our money locally. And it was a no-brainer. The more nonprofits you get involved with, the more you realize how many needs there are, how many kids are really hurting.”

Indeed, kids — youth welfare and education, to be specific — are the beating heart of Bolduc’s philanthropic bent. To name just a few examples:

• Pride recently raised $10,000 to support Square One’s work with high-risk children and families;

• Bolduc has been a business partner for Lincoln Elementary School in Springfield, where he sends volunteer readers and donates supplies as requested. He and his wife also supply hats, mittens, and socks for all the students. “We realized these kids don’t have hats and gloves for wintertime — some of them don’t even have toothbrushes,” he said. “This is happening right here, in Springfield”;

• Pride participated in a North End Community Task Force dealing with gang violence and related problems;

• In partnership with Brightside for Children and Families, Bolduc provided a van outfitted as a mobile library, as well as a driver and warehouse space. The van travels around the area in the summer, providing kids with summer reading books;

• Pride collaborates with WMAS on its annual Coats for Kids campaign; and

• The company regularly fund-raises for various causes such as Wounded Warriors and Puerto Rico hurricane relief, by supplying donation cans at all Pride stores.

But what makes Bolduc a true Difference Maker, as if his philanthropy weren’t enough, is the way he sees his role as not just a businessman, but someone with the opportunity to impact individual lives — of kids in need, yes, but also his employees, many of whom come from poverty — and watch as they turn around and collectively impact their communities for the better.

Food for Thought

Born in Indian Orchard, Bolduc graduated from Notre Dame University with a degree in mechanical engineering, then earned an MBA at Purdue University, before returning to his home state.

After working as a quality engineer at American Bosch in the 1960s, he enlisted in the Army and served in Vietnam. Back in the States, he briefly went to work at his father’s gas station in Indian Orchard in 1970 before buying him out, thus becoming the third generation of the family to run that business — a business, by the way, that just marked its 100th anniversary.

Bob Bolduc and Pride Stores President Marsha Del Monte (right) present a $10,000 check

Bob Bolduc and Pride Stores President Marsha Del Monte (right) present a $10,000 check to Square One’s Kristine Allard and President and CEO Joan Kagan.

In addition to running the station, Bolduc became a tire and auto-parts wholesaler, specifically a distributor for BF Goodrich and Continental, and became proficient enough at it to be chosen to address a national sales convention of Goodrich retailers at age 30.

But in 1976, he made the shift that would define his career, buying a self-serve gas station in Indian Orchard. Over the years, he would gradually expand his business, creating the chain of stores known today as Pride. But, more importantly, he developed a reputation as an industry innovator by marrying the self-service station with another emerging phenomenon, the convenience store.

Other innovations would follow; Pride would eventually become the first chain in Western Mass. to put a Dunkin’ Donuts in the stores, then the first to incorporate a Subway. But where the company has really made a name, in recent years, is with its own fresh-food production.

“The industry has gone from repair shops to convenience stores, then convenience stores started selling coffee,” Bolduc recalled. “The convenience stores got bigger — lots bigger — and started selling more food items, then they got even bigger, to what we call superstores; we’re talking stores between 5,000 and 7,000 square feet, with at least six pumps, sometimes eight or 10, and selling lots more food items.”

But several factors have hit convenience stores hard in recent years, he noted. Fuel efficiency is up. People are driving less, and public transportation has improved. Cigarette sales are way down, and online lottery purchases are cutting into in-store sales.

“All these things that drive our business are disappearing, and we’re looking at a business where the future expectation is for decreased sales, not increased sales,” he noted.

On the other hand, “people still have to eat three times a day, and they’re looking for convenience all the time, and families aren’t sitting down for breakfast and lunch anymore, and sometimes not even dinner; they’re buying food at restaurants or convenience stores.”

The goal, then, he said, has been to improve food quality at Pride to the point where people will see the chain not as a gas station that sells food, but as a food store that sells gas.

To support that shift, the Pride Kitchen, located at the company’s headquarters on Cottage Street in Springfield, runs two shifts of staff making fresh sandwiches, salads, fruit and yogurt parfaits, and — in a bakery that opened in 2017 — fresh muffins, donuts, cookies, brownies, and pastries. A third shift belongs to the drivers who bring all this fresh fare to stores across the region, making food service at Pride a truly 24-hour operation.

Newer stores feature a Pride Grill, where morning visitors can down fresh-cooked eggs before picking up a made-to-order sandwich for lunch at the deli, as well as drive-thru windows and mobile ordering. This isn’t, as Bolduc noted repeatedly, the convenience-store food of the past.

By studying trends and repositioning the company as a place where revenues will grow, not decrease, he’s not only boosting his own bottom line, but also the gaggle of nonprofits, schools, and individuals that benefit from his philanthropy.

See the Need, Meet the Need

It’s a passion, he said, that was sparked during his time at Notre Dame, when he volunteered in a disadvantaged area of Chicago during spring break.

“That was an eye-opener,” he said. “We stayed with an African-American family with a 14-year-old boy. We brought him to see a Blackhawks game because he liked hockey. That was the first time he’d ever been downtown.”

Having grown up in a family with a successful business, he saw up close for the first time how not everyone had the resources he took for granted. Once he and his wife, who also had a heart for volunteerism, resettled in Springfield and found success with Pride, they got involved in a number of nonprofit boards, and — thanks to his failed pitches to the likes of Coke and Frito-Lay — quickly came to understand the importance of local philanthropy.

The Pride stores themselves often function as vehicles for this work, such as his partnership with Square One. He and the early-education provider came up with the idea of selling ‘Square One squares’ at Pride locations for a dollar, where donors could write their names on squares to be posted at the cashier’s counter.

“Bob took the donations and matched a portion of them, rounding them up to a $10,000 gift to Square One, which was awesome,” said Kristine Allard, chief development and communication officer at Square One.

After Mavis Wanczyk scored her record-breaking jackpot at this Chicopee Pride station, Bob Bolduc distributed the store’s $50,000 bonus “windfall” to dozens of schools and nonprofits.

After Mavis Wanczyk scored her record-breaking jackpot at this Chicopee Pride station, Bob Bolduc distributed the store’s $50,000 bonus “windfall” to dozens of schools and nonprofits.

“That’s the kind of thing we rely on the business community for, to provide us funding to offset where our greatest expenses are,” she added. “When we’re able to approach someone like Bob, who understands that and sees the value in that, it helps us get the word out to other businesses, and we can leverage those dollars and leverage those opportunities to show other businesses what Pride is doing for our community. So it’s good for his business and good for Square One.”

Bolduc wishes more businesses could understand that synergy — or at least acknowledge the needs that exist.

“There are more than 200 homeless kids in the city school system, who go back to shelters at night,” he said. “People don’t know that they don’t go home; they go to shelters. Or, they don’t know that Square One gives kids a better meal on Friday, because they’re not going to get another good meal until they go back to school Monday morning. This is in Springfield. It becomes pretty obvious when you dig deeper and you see it — then you say, sure, the American Heart Association is wonderful, but the big people are taking care of them. The more you see locally, the more involved you get.”

Allard, for one, appreciates that attitude.

“From a development standpoint, from a fund-raising standpoint, it’s really refreshing to see someone who thinks the way he does,” she told BusinessWest. “By supporting the work of nonprofits, it’s good for his business, which is good for his employees. By investing in the work being done to help the community, it works out for everybody.”

On the Way Up

Bolduc was quick to note that his company has long supported arts, hospitals, and religious institutions — the types of entities that create quality of life in a community. But perhaps the most critical component is education, particularly in a city — Springfield — where around half of high-schoolers drop out. He says efforts to change that have to start early, which explains his support of Square One.

“If you don’t get a good education, you can’t get a decent job, and the cycle continues. So what’s the one solution to break the cycle? Education.”

He noted that the first person in a family to attend college is usually not the last, which is why he and his wife provide scholarships to area students. “That’s my message — we need to support education and help kids break out of the cycle.”

But he’s helping them break out in more ways than one. Since transforming one of Springfield’s most visible eyesores, at the foot of the North End Bridge, into a thriving Pride superstore almost a decade ago, he has drawn a steady stream of young employees from a neighborhood with high levels of poverty, and helped them embark on careers. And soon, he plans to do the same with new store in the McKnight area of Mason Square.

“At Pride, we’re happy with the fact that we provide jobs and careers,” he said. “We don’t have a human resources department; it’s called Career Development. We are very happy to take a young person who wants to grow and teach them the business and watch them grow up into management, provide for their families, bring in relatives and, in some cases, their kids as they get older. We’re very proud of that.”

The McKnight Neighborhood Council unanimously endorsed the development, he added. “They asked, ‘will you employ local people?’ We said, ‘100%.’”

He noted that the North End Pride station has seen crime drop significantly in the area over the past five years, thanks to the community policing program he has supported, but also, perhaps, due to growing employment opportunities like the ones Pride provides.

“These are good people. I tell them, ‘come to work every day, and we’ll teach you and give you good pay,’ and there’s an amazing turnaround. Some don’t take to it, but a lot of them do. We see the success stories. My goal is to someday see them do the same things for someone else. It’s that simple.”

That legacy and culture Bolduc aims to create is why, seven years after being named BusinessWest’s Top Entrepreneur for his innovative business growth, he is now being recognized as a Difference Maker, recognizing far more impactful successes.

“These are his future employees and his future customers,” Allard said. “We need to invest in our youth. If we’re not looking at our youth as the future of our community, we’re doing ourselves a great disservice.”

That’s a message Bolduc wants every local business to hear, and to respond to in any way they can afford, because the needs never go away.

“For anyone who wants to get involved, give me a call,” he said, “because I guarantee you’ll get more out of it then you put it.”

That investment doesn’t have to be a $50,000 lottery windfall, but such good fortune certainly doesn’t hurt.

“He’s a great person,” Allard said. “When that [lottery] news came out, no one would have minded had he kept it. But he said, ‘why not give it away?’ It was really refreshing to hear that.”

For a career spent saying ‘why not?’ — in both his business and the community — Bob Bolduc has plenty to take pride in, as he continues to make a difference.

Joseph Bednar can be reached at [email protected]

Class of 2018 Difference Makers

The Bike Man’s Story Has Been a Truly Inspirational Ride

032_charlandbobmain-diff2017Bob Charland was already having enough trouble fitting everything on his plate into a 24-hour day.

He had his full-time job, as an auto mechanic at the Lyndale Garage in Springfield, and he was also teaching what he calls “deaf automotive” for students attending Willie Ross School for the Deaf. There were also his many endeavors within the community — primarily his work repairing bicycles and putting them in the hands of underprivileged children across the region, but also his latest venture, what he calls “safety bags” for the homeless and other people in need.

And then, there were also a growing number of medical appointments and tests as he grappled with a brain disorder that remains officially undiagnosed but is considered terminal.

With all that, he admits he was only getting maybe three hours of sleep each day, something he’s learned to live with. But then, the schedule got even more crowded.

He had to start making room for the media. Lots of room.

The local television stations were calling regularly as his donations of bicycles and other endeavors escalated; community newspapers wanted his time to talk about his work in their cities and towns. He’s been on Ludlow public television and a radio station in Boston. Then, the national news networks, including CNN and Fox News, picked up the story. Ellen DeGeneres’ people called. And, yes, BusinessWest wanted a few hours to discuss his selection as a Difference Maker for 2018.

Most time-consuming, however, was a documentary, titled My Last Days, on his life and deeds undertaken by the CW Network and due to be aired this month. The company had already demanded several hours from Charland for the project, and then it came asking for more.

But the ‘Bike Man,’ or ‘Bicycle Bob,’ as he’s called by different constituencies, told them they couldn’t have it. They repeated the request, and he again told them ‘no.’

So they went around Charland to his employer at the garage, told him they would compensate the company for his time lost, and finally locked him in.

And it was certainly worth it to get him out for that additional taping session, as as we’ll see in a minute.

Meanwhile, there’s a reason why Charland now has to make so such time for the media. As they say in the business, this isn’t just a story; it’s a great story.

The individual pieces are themselves compelling — the bicycle program and how it’s grown; his new work within the community, his terminal illness, and his decision to not only go on living but ramp up his work across the region; the press; and the response from that same community to all of the above. But the package … it’s captivating, and, far more importantly, inspiring, which is what really drives Charland in everything he does.

Indeed, he said people have responded to his story in ways he might have hoped, but probably couldn’t have imagined. It has left people compelled to find their own ways to help, to live life to the fullest, and, in many cases, to simply meet the Bike Man.

“I got an e-mail from a guy who wants me to come out and meet his mom,” Charland said as he reached for his phone so he could quote it directly rather than paraphrase, which he did.

“He says ‘Rob, thanks for being such an inspiration with all you’re doing. I have followed your bike story for about a year now. My stepmom, who is basically my real mom when my mother backed out and left us, is terminally ill with stage-4 bone cancer. You give a different, great, positive outlook on things. My stepmom appreciates all you do; you’re an inspiration to all. Thank you.’

“So I told him I’d come out and meet her,” he went on, adding that this was another thing he would gladly make time to do.

Maybe the most compelling part of this story is that his illness hasn’t slowed him down one bit. In fact, it has made him more determined — if that’s actually possible — to cram even more into each day.

“I’m not going to let it slow me down,” he told BusinessWest with tangible conviction in his voice. “Every day that I get up, I can make a difference in someone’s life, and that’s what I’m going to do; that’s what drives me.”

Those few words, more than any that would follow or that came before, make it abundantly clear why the Bike Man will be at the podium at the Log Cabin on March 22 to accept a Difference Maker plaque.

Chain of Events

As noted earlier, those documentary makers had a very good reason for being so persistent in wanting Charland back for another round of filming, or still photos, as they told him. But as things turned out, he didn’t really spend too much time in front of the camera.

For an explanation, well, as they do in a good documentary, we’ll let him do the talking.

“They told me to bring a couple of changes of clothes with me because they wanted to get some photos in a few different places,” he recalled. “We took my truck and ended up in Bernardston, a beautiful little town.

Bob Charland says his terminal illness has inspired him to try to pack even more into each day and find new ways to give back.

Bob Charland says his terminal illness has inspired him to try to pack even more into each day and find new ways to give back.

“Going back to when we first started with this, they asked me a lot of questions, and one of them was, ‘what’s one thing from your childhood that you regret not doing?’ And I said, ‘me and my dad, who’s really my stepdad, but he raised me, always said we were going to go camping together — just him and I — and it never happened,’” he went on. “So we’re there in Bernardston, and I have no idea where we’re going. The next thing you know, we go across a wooden bridge out in the woods to a cabin right on a lake. I didn’t think anything of it.

“The guy told me the camera crew would be there in a while, and that I should just get out, walk around, and check out the place,” Charland continued. “I look around … there’s a nice dock that went out on the water; I saw a guy sitting on the end of the dock. It turned out to be my father. I was shocked that he was there, and I didn’t know why. He just turned to me and said, ‘are you going to give me a hug, boy, or not?’”

The two would spend the next week having that camping trip they never went on decades ago, expressing as much emotion — and talking to each other more — in that short time than they probably had in all those years leading up to that moment.

The documentary producer left the two there with a camera operator, who would shoot a little footage and then leave them alone for the week. More importantly, though, he left them with some thoughts about why they were there.

Put simply, the two had done so much for others throughout their lives; now it was time for someone to do something for them.

And with that, it might be best to tell more of the story of how that documentary — and that bonding between father and son — came to be. We begin, again, like a good documentary, at the place where the story starts to come into focus.

For Charland, that was when his daughter, now 23, was raped by her mother’s boyfriend when she was 9.

“At that point, I was given full custody,” he explained. “The courts and the counselors had told me to get her involved in as many things as possible because of what happened to her. So she got involved — and I got involved.”

Indeed, when the leader of the Girl Scout troop his daughter joined decided she couldn’t continue in that role, Charland took over. Not for a little while, but 10 or 11 years, by his count.

“I was cookie coach — I have all the T-shirts from all the years I did it,” he said, adding that, as you might have guessed, he was one of the first male leaders of a Girl Scout troop in this region.

He also started coaching girls softball at Holy Cross Parish School in Springfield — another assignment that lasted a decade or so — among other work in the community, usually alongside his daughter.

“I was afraid to leave her anywhere as a result of what happened to her,” he went on, adding quickly that, because he had no child support, he was also working several jobs — the one at the shop, as a bouncer at an area club a few nights a week, and as a chef at A Touch of Garlic restaurant.

Springfield Mayor Domenic Sarno says Bob Charland has become an inspiration and a role model at a time when the world — and Springfield — need more of such individuals.

Springfield Mayor Domenic Sarno says Bob Charland has become an inspiration and a role model at a time when the world — and Springfield — need more of such individuals.

Eventually, his daughter grew out of Girl Scouts, softball, and other activities, and this development left a void of sorts and something Charland’s seemingly never had much of — spare time.

He filled the void and the hours in the day in various ways. Teaching automotive skills to deaf children — after learning sign language — become one outlet (students are bused to the Lyndale Garage). And eventually there was what he came to call simply “the bike thing.”

Into a Higher Gear

It started, sort of, when his daughter was in middle school. One of her guidance counselors was a nun who would bring Charland a few bikes to fix up for some of her students. And it grew from there.

As most everyone in the region knows by now, thanks to all that press he’s been getting, the bike thing has become not only a Springfield phenomenon, but a regional one as well. Charland has given away bikes in several area communities, including Hartford, and to nearly a dozen schools. To organize it all, he created a nonprofit called Pedal Thru Youth.

In the beginning, Charland would pay for bikes out of his own pocket, but as the news spread, the donations started to flow in, even from some of the neurologists who have treated him. So did other forms of support; AAA donates a helmet for every bike donated, local police departments and the Sheriff’s Department are heavily involved (with bike-safety instruction and other initiatives), and the city of Springfield and Columbia Gas have both donated space to warehouse bicycles while they’re being fixed up and readied for beneficiaries.

“We target the most poverty-stricken areas throughout Western Mass., and they see the worst of the police departments,” Charland said while explaining that there’s much more to this than a child getting a bike. “If these kids see a cop down on their level fitting them with a helmet and helping them adjust their seat or the handlebars, they’re going to look at these officers in a more positive light.”

It’s a great story, but what makes it more remarkable is that it doesn’t take place in a vacuum. It plays out amid — and largely because of — a worsening medical condition that has left Charland quite unsure of how much time he has left and what his quality of life will be.

Back in 2011, around when the bike thing started picking up some speed, Charland suffered what he called a minor stroke. An MRI discovered an arachnoid cyst in his left cerebellum, which specialists would attribute to a concussion he suffered when he was struck in the back of the head by someone wielding a baseball bat after leaving the club following his bouncing shift.

“The cyst grew to protect my brain, and they noticed a lot of dead spots,” Charland explained. “Over the years, things got progressively worse. There were times I would get extremely dizzy, I would stutter, other times my hands would shake. I was having tremors … and the right side of my body was shaking a lot.”

Doctors have never given him an official diagnosis, but they suspect Charland has CTE (chronic traumatic encephalopathy), the condition that has affected dozens, if not hundreds, of pro football players and other athletes.

“They say they think that’s what it is,” he told BusinessWest. “But they can’t give me 100% diagnosis until post-mortem. So I jokingly said to them, ‘call me when I’m dead and let me know.’”

After that diagnosis, or non-diagnosis, as the case may be, Charland went to Vermont, one of three states in the country to enact a death-with-dignity law, and quickly put his affairs in order, deciding, among other things, what to do with his five trucks.

What brought him back to Springfield early last year was a request from a Springfield school administrator for bicycles he might be able to donate, one that he fulfilled.

And that donation became a news story, one that fueled others and also took the bike thing to new heights.

026_charlandbob-diff2017

By Easter morning, Charland had 25 to 30 bikes repaired and ready for distribution. He called a friend who was also a Chicopee police officer and suggested the two go to one of the city’s poorer neighborhoods and donate the bikes.

“We started knocking on doors and handing bikes out,” he said, adding that the local TV crews were tipped off and came to report the developing story.

More press led to more requests for bicycles, which led to more donations, which led to more press, which led to … you get the idea. Soon, the story had traveled literally around the world.

Braking News

And then, remarkably — or not, considering the individual in question — the story got even better. Indeed, Charland kept looking for new ways to give back and pack more into his typical day.

Which brings us to those safety bags mentioned earlier. They’re also called ‘necessity bags,’ and that might be a more accurate description, because that’s what they contain — hats, gloves, scarves, toothpaste, a toothbrush, some toiletries, protein shakes, granola bars, and more.

He started with the Massachusetts State Police, who would give them to homeless individuals and others deemed in need of such a package. And it spread from there. The Springfield Police even have a name for it — Operation Basic Necessities — and Charland has outfitted each cruiser with two bags, each gender-specific; once a bag is given out, he replenishes it. He’s also donated bags to the Connecticut State Police and the Hampden County’s Sheriff’s Department. Last fall, he attended the National Police Chiefs Assoc. convention, and fielded requests from more departments for the bags.

The bags were intended to meet a recognized need, to fill a void, he explained, adding that he has always been driven to step in and address such deficiencies.

With all the press he’s been getting, Charland started keeping a scrapbook of sorts. Actually, it’s just a manila folder with some press clippings, letters and notes from elected leaders (U.S. Rep. Richard Neal sent him one, state Rep. John Velis did as well, and Springfield Mayor Domenic Sarno has corresponded on something approaching a regular basis), a proclamation or two, and some certificates from groups ranging from the Springfield Thunderbirds to the Center for Human Development.

There’s also a handwritten note, source unknown, that says, in large capital letters, “THANKS BOB FOR ALL YOU DO.”

Collectively, the contents of that manila folder speak to probably the best part of this remarkable story — the manner in which Charland is connecting with people, inspiring them, and, in some cases, getting them involved as well.

Sarno spoke about it as he talked with BusinessWest about one of his now-best-known constituents. Specifically, he discussed how the Bike Man replied to one of his correspondences wishing him good luck and good health.

“He called me and said, ‘mayor I need a little help … I just wanted to help some kids with bikes, but this is really blossoming,’” Sarno recalled, adding that he helped arrange some storage space.

Overall, Sarno said Charland’s work with children and the police is a positive development, but more important is his emergence as a role model at a time when society sorely needs some.

“At this time of reality TV, when negativity sells, and ‘if it bleeds, it leads,’ this story resonates with people,” he told BusinessWest. “He’s like the Energizer bunny; he keeps going and going and going, and he never says, ‘woe is me.’ His attitude is so positive — it’s not about himself, it’s about making a better opportunity for these kids and showing that people do care. He’s a one-man wrecking crew.”

Charland’s ability to inspire others and enrich their lives with more than a two-wheeler is perhaps best summed up in the words on the latest addition to that scrapbook, a plaque declaring him the winner of the Citizen Award in conjunction with the Safe Neighborhood Initiative. It reads, in part:

“You have taken a learned skill and turned it into an everlasting blessing for children. They will carry the value of giving back to the community into adulthood and will in turn help nurture the development of our community, making your work immortal.”

The Ride Stuff

Sarno is known for being prompt and prolific with correspondences of thanks and support to individuals and groups over the years, and Charland is no exception.

The mayor has written him several times, as noted, usually after another press report of his work. The typical missive is part thank-you letter, part note of encouragement. Here’s the one sent last June, prompted by little more, it seems, than a desire to stay in touch:

“Thinking of you and just wanted to drop you a note of good health, encouragement, and thanks. So heartwarming what you are doing for our kids. You’re making their dreams/miracles come true. You’re in my thoughts and prayers … that a miracle can and will happen for you.”

With those words, he essentially spoke for an entire region about someone who truly defines that phrase Difference Maker.

George O’Brien can be reached at [email protected]

Class of 2018 Difference Makers

Girls Inc. Inspires Members to Be Strong, Smart, and Bold

022_girlsincmain-diff2017Cynthia Carson admits it got quite crowded in her place last November.

Indeed, by her count, there were as many as 19 people camping out in her home in Brooklyn, N.Y., including her two children.

But this gathering was her idea, so she certainly wasn’t complaining. She had planned carefully, and her only real oversight, if one can call it that, was maybe underestimating what it might take to keep everyone plugged in — thus, there was a trip out to get some power cords.

Those powering up were current members of Girls Inc. of Holyoke, most of them high-school students, who were invited to the Big Apple by Carson, the head recruiter for the Nielsen Group’s sports and entertainment division, to do a little sightseeing and a whole lot of learning —  about jobs and careers and what it takes to be in those positions, but also about goals and dreams, how to set them, and how to make them reality.

Carson, who is quite the role model when it comes to all of the above, having attended both Georgetown and Harvard and spending two years in the Peace Corps in Nicaragua before starting her career, turned her home into a temporary B&B because she had been where her guests were a few decades ago. And she thought the excursion she planned would help them take some big steps forward.

Carson found Girls Inc., then the Holyoke Girls Club, more than 30 years ago, when she was in grammar school, and because she did, she also found friends, a different kind of home, mentors, direction, ambition, resilience, and, yes, a desire to give back.

Which is why her living room was fully occupied for those few days and she was taking her guests to destinations ranging from the 9/11 Memorial to a co-working facility bristling with tech startups, to Times Square.

“Girls Inc. fills a critical role,” said Carson as she talked about the nonprofit, how it changed her life, and why she remains involved. “It’s about turning average girls into leaders. You don’t need superpowers — you just need someone who believes in you. You need someone to give you guidance and provide the structure that some people may not have.”

We’ll be going back to New York, figuratively, a few more times in the course of explaining why Girls Inc. of Holyoke was chosen as a Difference Maker for 2018, because that visit represents a microcosm of not only its mission — to inspire girls to be strong, smart, and bold — but also how it goes about it carrying it out.

But we’ll spend most of our time at Open Square in Holyoke, where many Girls Inc. programs are based and where BusinessWest talked with several members. And we’ll also travel (again figuratively) to UMass Amherst, where an ambitious program called Eureka is not only introducing girls to STEM (science, technology, engineering, and math) careers, but giving them a taste of what they’re like and what they will need to know to thrive in such settings.

It does so through introductions to more role models, but also specific programs with titles like “Making Protein Glow in the Dark,” “Melting Ice and Rising Seas: What Does the Future Have in Store for Us?” and “Is there a Connection Between Breast Cancer and the Environment?” More on all that later.

Overall, Girls Inc., a national agency with 92 affiliates across the country, exists because there is a need for organizations that focus on that specific constituency, said Suzanne Parker, executive director of the Holyoke chapter, adding that one needs only to look at the headlines locally, regionally, and nationally to understand why.

Cynthia Carson, far right, leads her guests on a tour of Times Square

Cynthia Carson, far right, leads her guests on a tour of Times Square, one of many spots visited during a trip designed to inspire and educate the young ambassadors from Girls Inc. of Holyoke.

“We know that girls face an inordinate number of challenges and obstacles, everything from bullying and harassment to low expectations in their community,” she explained. “We know that, across the country, one in five girls is living in poverty, so girls living in neighborhoods without a lot of resources are facing a number of challenges.

“We know a lot of girls are facing academic issues and challenges — one in six girls across the country doesn’t finish high school,” she went on. “And locally, in communities like Holyoke and Springfield, the graduation rate is just above 50%.”

The nonprofit addresses those statistics in a number of ways, but especially through programming that helps girls of all ages make connections, gain confidence, find direction, create ambitious goals, and discover the resolve to meet them.

Its ability to succeed with these goals is evidenced by the sentiments expressed by some of the girls we met. Individuals like Emahnie Maldonado, 18, a senior at Chicopee High School, who has her sights set on the difficult physician’s assistant program at Springfield College. She summed up the Girls Inc. experience (we’ll hear that phrase again later) concisely and efficiently.

“It pushed me to talk to people and do things that I wouldn’t have felt comfortable doing otherwise,” she noted. “When I came here five years ago, I was quiet — I wouldn’t talk to anyone. And this program has really opened me up and allowed me to express myself and how I feel.”

The Nonprofit That Never Sleeps

When asked where she lived in Holyoke growing up, Carson paused for a minute, because while for most that would have been a short answer, for her it wasn’t.

“I had lots of addresses before I was age 7,” she told BusinessWest. “When the rent went up, we would move; there was a fire at one place I lived … and that’s why Girls Inc. was important to me growing up. It was a home base.”

Between the ages 5 and 11 or so, she went to the Girls Club, took part in several sports programs, and went on a number of trips, to farms and other locations. And she looks back on those activities as a way to close some of the “economic separation” that she could already recognize taking place in that community.

“Being a part of sports teams, having parents drive you to different places, being part of a group, and having leadership skills … requires structural help,” she explained. “And a lot of that is not available to some kids in economically stressed communities. So having Girls Inc. kind of filled in those voids.”

You won’t see that wording on the Girls Inc. mission statement or anywhere on the Web site, but that is essentially what it was created to do — become that structural help that Carson noted is so often missing among children like her.

Parker said Girls Inc. of Holyoke has been providing this structure, and believing in its members, since it was formed in 1981 as a Girls Club. (After Boys Clubs of America became a co-educational institution years later, Girls Clubs of America changed its name to Girls Inc.)

The Holyoke chapter, one of eight in Massachusetts, focuses its energies on girls living in low-income neighborhoods where resources are scarce. It currently serves more than 350 members, many of them from Holyoke, but there are a growing number from both Springfield and Chicopee, and Parker expects the numbers to continue to rise as awareness and positive referrals both increase.

But the nonprofit impacts the lives of all girls through advocacy, she went on, adding, again, that it exists to meet the specific wants and needs of girls, and there is certainly room (and demand) for such an organization regionally and nationally.

To explain why, she refers to that ‘Girls Inc. Experience,’ which is created through a mix of staff, a girls-only environment, and programming.

“We have highly trained professional youth-development staff  who understand the needs of girls and are trained to work to provide mentoring relationships with the girls so the girls know they have trusting adults in their lives they can go to, whether it’s issues or challenges they’re dealing with,” she explained, adding that this element separates Girls Inc. from other youth-focused organizations.

As for the girls-only environment, it amounts to a “safe space,” as she called it, not available in most other settings.

“Now more than ever, we see the need for that safe space where girls can take risks and take on challenges,” she went on. “They can do everything from coding to robotics to exploring health issues they may have. That girls-only environment is critical for girls to be thriving in that space.”

As for the programs, they are what Parker called ‘hands-on and minds-on,’ meaning they are highly engaging. And they are focused on four key areas of development:

• Literacy and Academic Success;

• STEM;

• Leadership and Critical Thinking; and

• Health, Wellness, and Sexuality.

All this is reflected in more of the titles attached to Eureka programs, such as “Don’t Lose Your Privacy on the Internet,” “Your Brain on Yoga: Silencing Anxiety from the Inside Out,” “Seeing the Forest for the Trees,” and “Are You What You Eat?: Building a Dietary Recommendation.”

It STEMS from Perseverance

Carson told BusinessWest there were several motivations for the road trip to New York. First, there was the desire to give back to the organization that had been so important to her growing up — something she had already done in several ways, including her role as keynote speaker at its annual fund-raising breakfast last October.

But there was more to it. She said she had nagging questions about whether, overall, girls were being compelled to reach high enough and push themselves hard enough to succeed in a rapidly changing, increasingly competitive world, especially within the STEM universe.

Members of Girls Inc. in Holyoke

Members of Girls Inc. in Holyoke pose for a group shot with tech-industry representatives at one of the WeWork buildings in Manhattan during their recent visit to New York.

So she put together a jam-packed Tech Day, which was actually two days. Students met a number of women, including two who grew up Holyoke, in various STEM careers, with the goal of making sure the visitors returned to Western Mass. with a full appreciation of the depth of careers available to them — and what it would take to enter those fields and succeed there.

One stop was to one of the WeWork buildings in Manhattan, a co-working space. There, a panel of women working in the tech field for both companies they started themselves and giants like BuzzFeed, talked about not only their work, but the adversity many of them overcame to get where they were.

“They spoke about what it was like to be a woman and a woman of color in the tech world,” said Parker, adding that the visitors also met individuals who made it from the same streets in Holyoke they grew up on to the highly competitive environment in New York.

To say that the trip as a whole, and especially Tech Day, made an impression would be an understatement.

“You got to met people who made it out of Holyoke,” said Maldonado. “It really showed that it’s possible to make it out and make it big somewhere else.”

In essence, the Eureka program was created with the same basic intent — to inspire girls and compel them to reach higher, while understanding the hard work it will take to get there.

This national initiative is a five-year program that girls enter when they’re in the eighth grade. It’s a year-round endeavor (with ‘Eureka Saturdays’ in the winter, spring, and fall), but really picks up steam in the summer. And it’s carried out in conjunction with the College of Natural Sciences at UMass, which, as Parker put it, “rolled out the maroon carpet” for the Girls Inc. members.

Elaborating, she said roughly half the hours devoted to Eureka are spent in STEM workshops in labs and other facilities across the UMass Amherst campus, including the Polymer Science Center and the Integrated Science Building.

“They’re working with professors in all different STEM fields, from the computer scientists to the structural engineers,” said Parker, adding that students are bused to the campus daily over four weeks during the summer for an intense regimen of learning that includes such things as the “science of tree climbing.”

The program progresses over its five-year duration to include not only the workshops on the UMass campus (designed specifically for first- and second-year participants, known as ‘rookies’ and ‘veterans,’ respectively), but also externships with area companies for third-year students, dual-enrollment classes at Holyoke Community College during the fourth year, for which the participants receive both high-school and college credits, and paid internships for fifth-year students, known as ‘graduates.’

The Eureka program was conceptualized to generate interest in STEM careers still dominated by men — and keep girls interested, said Parker, noting that, while it’s still relatively early when it comes to quantifying its impact, there are already many positive signs.

“Some of the early indicators are strong and positive,” she told BusinessWest. “Girls are saying, ‘I’ll take a harder class,’ because they know if they don’t take algebra and do well in it, they’re not going to go on to college.

“Eureka is convincing them that’s OK to be smart and it’s OK to be smart in science particularly,” she went on. “And that’s important because there’s still that stigma of the scientist, that this is something not accessible to them.”

Inspirational Thoughts

There are qualitative measures as well, including the comments of some of the Girls Inc. members who spoke with BusinessWest.

Kayah Brown, 16, for example, now has ambitions to become a reconstructive plastic surgeon, a career path inspired in part by her grandmother’s battle with breast cancer, but especially by an externship at the Pioneer Valley Life Sciences Institute she garnered through the Eureka program.

Kayah Brown

Inspired by her grandmother’s battle with breast cancer, Kayah Brown has set her sights on becoming a reconstructive surgeon.

“I was able to meet some of the breast surgeons at Baystate Medical Center and talked with them about what led them to become surgeons,” said Brown, a student at the MacDuffie School in Granby, adding that, through Girls Inc. and Eureka, she has gained not only insight into the wide spectrum of STEM careers, but the confidence to consider that path.

Her sister, Sabria, 18, a senior at MacDuffie, echoed those thoughts.

“Girls Inc. has provided the foundation for me to be the best person I can be,” she explained. “It inspired me to want to study computer science; it’s the first time I was exposed to coding and programming and just working with computers. And that’s what I’m taking right now — AP computer science, and I’m building an app.”

Elaborating, she said her app is for businesses and schools, and it amounts to a digital lost-and-found service. While she has high hopes for it, she’s more focused on getting more women of color into STEM careers and computer science in particular.

Interest in STEM was one of the many common threads that ran through comments offered by nearly a dozen girls, ages 9 to 18.

The words heard most often were ‘friends’ — they’ve all made some through their participation; ‘home’ — that’s what the facility itself has become to many; ‘confidence’ — a quality nearly every one of those who spoke said they have more of because of Girls Inc., and ‘support’ — something the nonprofit, its leaders, and fellow members have provided in myriad ways.

Meanwhile, they collectively talked about visits to farms, art galleries, museums, and a host of other destinations chosen to both educate and inspire.

Carla Lopez, 12, a student at Sullivan School in Holyoke, told a story that many sitting around the conference-room table could relate to. She came to Girls Inc. at age 7. Her parents were divorced, and her mother, who worked full-time, brought her to Girls Inc. in hopes that she would find friends, make connections, and fill the hours until she came home from work with meaningful, educational experiences.

“At first, I thought it was an ordinary program where you colored, built with blocks, and lot of other simple stuff,” she recalled, turning the clock back almost half her lifetime. “But it took my life to a new level; we learned coding, we went swimming, we’ve been on a whole bunch of field trips.

“There are a lot of girls here who are just like you, and they’re experiencing the same things as you,” she went on, adding that facing these issues and challenges together makes them less daunting, especially with the support of staff members.

As for Stella Cabrera, 18, a senior at Holyoke High School, she’s probably the longest-tenured member of the Holyoke chapter, having started there seven years ago. She’s looking at the ROTC program at UMass Amherst and, longer-term, at a career in the military as a biochemist.

Thanks to experiences made possible by the Eureka program, Stella Cabrera has her sights set on being a biochemist.

Thanks to experiences made possible by the Eureka program, Stella Cabrera has her sights set on being a biochemist.

She said she came to Girls Inc. after heavy lobbying by her mother, because she was bullied at the YMCA. She found a group of girls and a corps of staffers focused on building her up, not tearing her down.

“As you allow them in, they’ll build you up,” she told BusinessWest. “They’ll be your friends — they’ll be your best friends — and they’ll be your second family. And they’ll give you confidence, the integrity, and the friendship you need to handle all that life throws at you.”

On the Right Track

Returning to Gotham one more time, Carson said that, as one might expect, New York was itself a sometimes intimidating learning experience for the young women who went on the trip, right down to the subway system — and the challenging feat of getting 17 people on at the same time.

But after only a little while, the visitors were starting to become familiar in their new environment and master its intricacies, including the subway itself.

“At the end of the second day, by about our seventh subway ride, one of the girls said, ‘I’m going to lead; I know how to do this,’” she recalled. “She wanted to take the lead and get everyone on the subway, and that was really neat.”

Life certainly won’t be as easy as leading a group of friends down to a subway station, but the analogy works on many levels, including the most simple of them — finding one’s way and getting to where one wants to go.

It happened on a subway in New York, and thanks to Girls Inc. — a true Difference Maker in every sense of that phrase — it can, and does, happen in life itself.

Just ask Cynthia Carson.

George O’Brien can be reached at [email protected]