MassMutual Refreshes Brand to Celebrate Interdependence
SPRINGFIELD — Massachusetts Mutual Life Insurance Co. has unveiled a newly refreshed brand, designed to better reflect and build on its legacy and the core values that have guided the company since its founding. Celebrating the gift of interdependence, the new positioning elevates the idea that Americans today want to protect the ones they love with a company whose values align with their own.
The brand refresh — marked by the launch of a new, multi-channel advertising campaign, updated logo, and dramatically revamped website — communicates the company’s long history of stability and strength.
“Since 1851, MassMutual has been guided by our founding principle — we are people coming together to look out for one another,” said Gareth Ross, chief Digital and Customer Experience officer. “We know people are inherently reliant on one another, whether that’s at home, in the workplace, or in the community. Our new positioning celebrates these relationships, underscoring that, when we depend on each other, we are not only more secure, but life is also happier and more fulfilling.”
He added that, based on company research and customer insights — combined with the fact that a substantial number of individuals and families across the U.S. are in need of financial guidance — MassMutual wanted to reinforce the company’s vision and identity in a new, fresh, and relatable way. The new brand recognizes that, while the world celebrates independence, true happiness comes from our reliance on one another. It also seeks to inspire people to see themselves as part of something bigger.
“Much has changed in the past decade — we live our lives differently, connecting on social media and depending on each other at all stages of life,” said Jennifer Halloran, MassMutual’s head of Brand and Advertising. “As we took a close look at the key attributes that distinguish us from our competitors, we saw this as not only an opportunity to communicate who we are, but to also help more Americans with holistic financial solutions at a time they need the help the most.”
At the core of the refresh is the fact that American expectations about interdependence continue to evolve. Some 32% of young adults (ages 18 to 34) now live at home with their parents, and only one-third of Baby Boomers are confident they will have enough money to last through their retirement. Add in the fact that some generations, like Gen X, may be taking care of both parents and children, and it’s clear that Americans are turning to their loved ones for support throughout their lives.
The need for holistic financial solutions in rapidly growing and underserved communities is also very apparent. Millennials, the middle class, and Latinos are the industry’s fastest-growing customer base, but many are financially unprepared. Millennials are the largest living generation and the biggest group in the workforce, but they are burdened with more than $1.3 trillion in student loan debt. Furthermore, median middle-class income fell 4% in the past decade, and although Latinos are the fastest-growing demographic in the U.S., more than half say they are financially unprepared.
MassMutual’s new look is being rolled out through a broad, multi-channel advertising campaign that includes prominent TV, radio, print, outdoor, digital, and social-media advertising across the nation. The company’s visual identity has also been updated to focus on its policy owners and customers. The blue chip has been replaced by a newly designed logo, featuring a bold, dynamic blue color and symbolic dots that represent the community of people that MassMutual is helping to connect. Additionally, the company’s website, massmutual.com, has been redesigned to reflect the refreshed brand, improve the user experience, and deliver new features.
“This is just the beginning of the next chapter in MassMutual’s long journey of helping people secure their future and protect the ones they love,” Ross said.