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Employment scams climbed to the second-riskiest in 2022, according to a new Better Business Bureau (BBB) report, while online purchase scams remained the riskiest scam type.

Employment scams rose from third-riskiest in 2021 to second-riskiest in 2022, according to a new report from the Better Business Bureau. Employment-scam reports submitted to BBB Scam Tracker rose 23.1% from 2021 to 2022. People also lost more money to this scam type in 2022, up 66.7% from 2021 ($900) to 2022 ($1,500). The median dollar loss for employment scams ($1,500) was significantly higher than that of $171 for all scam types.

Online purchase (shopping) scams remained the riskiest scam type in 2022. Online purchase scams comprised 31.9% of all scams reported to BBB Scam Tracker in 2022, with 74.0% of people reporting that they lost money.

Cryptocurrency scams dropped in 2022 from second- to third-riskiest due to a drop in reported scams, susceptibility (the percentage of those who lose money when exposed to a scam), and median dollar loss.

“Employment scams, which peaked at #1 on our list in 2019, are seeing a resurgence,” said Melissa Lanning Trumpower, executive director of the BBB Institute for Marketplace Trust, which produced the 2022 BBB Scam Tracker Risk Report. “This is a high-touch scam in which perpetrators spend more time with their targets in the hope of stealing more money from each target. Employment scams tied for the highest median dollar loss of all scam types. Home-improvement scams, #4 on our list of riskiest scams, also had a median dollar loss of $1,500.”

More people reported losing money when targeted by websites, social media, and email than other contact methods. Those who were targeted in person reported losing the most significant amount of money ($715), followed by text messages ($579) and phone ($550). Scams perpetrated by text messages increased by 39.6%, from 9.1% in 2021 to 12.7% in 2022.

Scams perpetrated online were more likely to result in a monetary loss than scams targeted via phone or in person. Credit cards remained the most reported payment method with a monetary loss, followed by online payment systems. The payment methods with the highest median dollar loss were wire transfer ($2,700), check ($1,277), and cryptocurrency ($1,135).

The riskiest scam type varied among age groups, with employment scams landing as the riskiest for ages 18 to 34. Online purchase scams were again the riskiest for ages 35 to 64. Home-improvement scams were the riskiest for ages 65 and up.

Military consumers (active-duty military, spouses, and veterans) reported significantly higher median financial losses ($238) than non-military consumers ($163). Active-duty military reported losing significantly more money ($490) than military spouses ($248) and veterans ($200).

The five most impersonated organizations reported to BBB Scam Tracker in 2022 were Amazon, Geek Squad, Publishers Clearing House, the U.S. Postal Service, and Norton.

For more report highlights, visit bbbmarketplacetrust.org/riskreport. Go to bbb.org/scamtracker to report a scam and learn more about other risky scams on bbb.org/scamtips.

BBB Scam Tracker is an online platform that enables consumers and businesses to report attempted and successful acts of fraud. The platform also enables people to search the scam reports to help determine if a scam is targeting them. The platform was upgraded in 2022 with support from Amazon and Capital One.

 

Coronavirus

We’re in This Together

From the Better Business Bureau

We don’t know how long COVID-19 crisis, with its shutdowns and social distancing, will last, but small businesses certainly need your support to make it through these uncertain times.

This crisis is affecting all types of small business. This includes places you use every day, such as your local coffee shop or favorite lunch place, but also businesses that might not immediately come to mind. The closures and cancellations hurt services like home-improvement contractors, daycare providers, dry cleaners, and car mechanics, as well as healthcare businesses, such as your dentist or chiropractor. Even business-to-business fields, such as the graphic designer who designs your office’s brochures or the accounting firm who does the books, are feeling the impact.   

By closing their doors temporarily, small businesses are helping to keep their customers and employees healthy. But the loss of income makes it tough to cover ongoing expenses like rent and salaries. These tips help ensure your favorite businesses have the cash they need to make it through these lean times.  

Here are the Better Business Bureau’s practical tips on how everyone can support small businesses — with or without spending money.

• Buy a gift card for later. Many small businesses that have had to close are offering gift certificates at discounted rates for when they open back up. Look on their websites and social accounts.

• Skip the refund and take a rain check. If you paid in advance for an event, such as theater or concert tickets, a class, or a service, consider taking a credit for the future instead of asking for a refund. These businesses will appreciate not needing to issue so many refunds right now.

• Commit to future work. While right now may not be the best time to start that home-renovation project, your contractor will appreciate you committing to future projects when business opens back up. The same goes for any future event or project.

• Shop (locally) online. Local shops and vendors may have closed their physical doors, but many still run online shops. Look for them on social media or check the their website for links to their online marketplace.

• Look for virtual classes. People who work in training or professional development — this can be anyone from your personal trainer to the person teaching your office’s public-speaking workshop — are finding creative ways to move their instruction online. Even though your local gym is closed, your favorite yoga teacher may be hosting a live class online. The same goes for people who offer professional trainings. Now may be a good time to brush up on your skills through an online course.

• Get takeout or delivery. Many restaurants and breweries are now offering takeout even as they close their dining rooms. Support these local institutions by getting your food or drinks to go and enjoying them at home.

Not everyone has the financial resources to pay in advance. So, if your own wallet is feeling the pinch, here are some free ways to support small businesses.

• Write an online review. This is a good time to finally get around to reviewing your favorite local business. These five-star reviews help companies rank well in search engines and on other listing services. This is an easy, free way to show your favorite small businesses that you support them.

• Like and share on social media. Help your favorite business reach a broader audience by liking and sharing their information on social media. This will help them reach future customers and gain more exposure.

• Tell your favorite businesses that you appreciate their work. These are tough times. Keep morale up by reaching out to the businesses in your community and letting them know that you appreciate their hard work.

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