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Karoun Yoga Meets a Need in Springfield — for the Gift of Peace and Silence

Karoun Charkoudian

Karoun Charkoudian says her passion for yoga — and desire to share it — deepened around the same time she moved to Springfield and saw a need for a yoga studio.

Yoga wasn’t Karoun Charkoudian’s first career choice. In fact, she likes to say that yoga found her, not the other way around.
Her original plan was much different. She earned a bachelor’s degree in Geology at Johns Hopkins University in Baltimore and followed that with her master’s at the University of Wisconsin, then worked for five years with Exxon Mobil in Houston, all the while practicing yoga for her personal benefit.
“I was in my late 20s, and I came to a place where I decided that the corporate work world just wasn’t for me,” she told BusinessWest. “So I quit my job and just planned to take some time off.”
Having grown up in Newton, she returned to Massachusetts, where two things happened.
First was her deepening interest in yoga, as she filled her sudden free time with intensive trainings. “I basically experienced a really intense, deep spiritual calling at one of these trainings,” she said. “It was kind of a shift that happened inside me. After that, I felt like I had to reach out to people, help them find a better place in life, help them heal and re-energize their life through yoga.”
Soon after, Charkoudian moved to Springfield because it was more affordable than living in the Boston area, and came to realize that the city’s downtown had no yoga studios. And everything just clicked.
“I had found my passion and also found a city that needed it,” she said. “In Newton or Northampton there’s a yoga studio on every corner, but coming here, I felt like I found my calling. I knew it happened for a reason.”
She opened Karoun Yoga last year, and has already been thrilled with the effect her sessions have had on her growing clientele.
“One of my students — she comes to class regularly, and she loves it — actually carries an oxygen tank with her,” Charkoudian said. “One time, toward the end of the class, I could hear her turning down the oxygen level in her tank; she didn’t need as much oxygen anymore.
“Another guy came to my class with anxiety issues,” she continued. “He wrote me a beautiful testimony about how he was struggling and needed to take medication, though he really didn’t want to. But once he started taking my classes, he was able to apply these breathing techniques in his life, and now we can control the anxiety, where before, the anxiety controlled him.”
The stories don’t end there, and Charkoudian is gratified by all of them.
“I have a woman who has asthma taking some classes with me, and she felt different immediately in class; she had bigger breaths, deeper breaths, more controlled breathing,” she said. “Then I had a senior man with arthritis literally everywhere, to the point where he has trouble walking, and walks slowly and rigidly. When he left my class, his walk was completely different; he was walking faster, taller, more upright in general.
“I have people come in at the end of class saying, ‘wow, I feel so amazing. Thank you so much.’ It runs the gamut from totally healthy people to those with health issues. But the thing is, even a 25-year-old who is otherwise perfectly healthy can be under a lot of stress. So this is very much a preventative health measure.”
Coming into Focus
Yoga serves that function by teaching people, through controlled breathing, posture, and other methods, how to live mindfully.
“The definition of yoga is the union, or yoking, of the body and mind,” Charkoudian explained. Stress arises when people fail to live in and focus on the moment; instead, whether they’re driving, eating, or simply watching TV, their mind is racing and obsessing about work tasks or anything else that might be contributing pressure to their lives.
“That kind of stress, even if it’s background stress, can build and build, and it sits there because you’re not releasing it” — something at which yoga is particularly effective, she explained. “Yoga is a way for people to stop and have this little gift in their day, a gift of peace and silence. A lot of people don’t realize how badly they need that. They have no idea how stressed out they are.”
Perhaps most satisfying is this testimony from a Springfield teenager: “I realized I’ve been stressed out a lot lately,” she wrote. “Those breathing exercises come in handy when I wanted to give up.” That note followed an intensive, four-day seminar with 10 girls from the Springfield Renaissance School, which “showed me how stressed young people are, between school and family, and how much they need this. So I’m building awareness.”
And making people in Springfield more aware of yoga also means dispelling some of the anxiety they might have about it.
“A lot of people get scared when they hear the word yoga; they think of some sleek studio in Manhattan where everyone’s skinny and in good shape,” she said. “We don’t have that here. We get all shapes and sizes, men and women, many different ages and ethnicities.”
Charkoudian leads a host of different classes, some scheduled, some drop-in. Her studio is located on Pearl Street, close to the city’s nightclub district, but she also conducts lunchtime classes at the Sovereign Bank building downtown, and she’ll soon begin offering free classes in the South End sponsored by the Recovery Learning Community.
“A lot of people may benefit from yoga who can’t afford it,” she explained. For her other classes, students pay per session but can purchase a five-class card for a cheaper rate.
She says the discipline of yoga can benefit people in several ways, mentally and physically. One client, a private-lesson student, played basketball with friends often, and realized after he began practicing yoga that his on-court skills were improving. “He actually felt like his response time was better.”
That has to do with that element of mindfulness and focusing on the moment, and it has implications for sports performance; indeed, increasing numbers of professional athletes are discovering yoga. But it can bring similar benefits to any job, Charkoudian said.
“You’re more aware of yourself, whether you’re at work or just walking down the street in the morning,” she said. “You have more focus, more clarity.”

Breathing Easier
Despite her own focus on building a successful business, “it hasn’t been easy,” Charkoudian said. “It’s been up and down. But a lot of that is just yoga education. Many people here don’t know what yoga is about. They’ve never seen gentle yoga; they think it’s crazy acrobatics. In a place like Northampton, it’s part of the culture, but here, I feel I’m introducing it to the city, trying to touch people with yoga.”
For that reason, her classes tend to be of the gentle variety of Hatha yoga. A typical class begins with simple breathing exercises and gentle poses to warm up the body, Charkoudian said. That leads into a series of lunges or squats and flowing arm movements, followed by deeper stretching. Each session ends with five to 10 minutes of guided relaxation, as participants lie down on the mat and focus on breathing.
In keeping with her passion of bringing yoga to new audiences, Charkoudian is changing the structure of her enterprise somewhat.
While she has focused on open classes during her first year in business, she wants to work more with groups, through events like corporate seminars and yoga parties, all with the goal of showing people how to incorporate yoga into their daily lives.
“I want people to know that they don’t need mats and blocks; you can be sitting in your chair in your regular clothes, or standing beside your desk, doing very basic breathing and stretching exercises. I’m basically giving people a way to eliminate stress at any time. I call it their toolbelt; I’m giving people tools so they can deal with stress right now without having to go to a yoga studio.”
And when they do visit Karoun Yoga, she wants to make sure people can explore what yoga has to offer in a fun, non-intimidating way.
“I want people to understand the benefits of yoga, but also have fun with it,” Charkoudian said. “Yoga can get serious very quickly, and I can be very serious as well. But having fun while learning to deal with stress at the same time is a unique combination, and I think I can help more people that way.”
And teach them how to help themselves, no matter where they are.

Joseph Bednar can be reached at
[email protected]

Sections Supplements
It’s Real, and Its Impact Can Be Severe; How to Avoid the Epidemic

Gina Barry

Gina Barry

‘I’m so stressed out!’ ‘I just can’t take it anymore!’
Certainly, almost all of us have made one, or both, of these proclamations in response to any number of events that have occurred in our lives. Take a moment now to think of how you felt during those moments, and you will get a glimpse into the daily lives of our nation’s family caregivers.
Approximately 44 million Americans (21% of the adult population) provide unpaid care to someone in need. While most people think that nursing homes provide the majority of long-term care, the U.S. Department of Health and Human Services estimates that informal caregivers actually provide 80% of the long-term care in the U.S. As our population continues to age, demands for care will steadily increase, and caregiver stress, unless recognized and remedied, will become even more pervasive.
A caregiver is anyone who helps another person in need with daily tasks, such as bathing, cooking, eating, taking medications, dressing, using the bathroom, shopping, housecleaning, and the like. Typically, the person receiving care has a medical condition that makes them unable to perform these tasks for themselves, or at least without some assistance. According to the U.S. Department of Health and Human Services, 61% of our nation’s caregivers are women. Our nation’s caregivers are mostly middle-aged, with 13% of caregivers being 65 years old or older.
Caregiver stress is real, and its impact can be severe. A spousal caregiver over the age of 65, who is experiencing ongoing mental or emotional stress as a result of providing care, has a greatly increased risk of dying over those people in the same age group who are not caring for a spouse. Providing care is physically and emotionally demanding, especially when the care recipient requires 24-hour care. Very often, the caregiving spouse neglects his or her own health issues, which are usually compounded by stress, because he or she is too busy addressing the care needs of the spouse. When an adult child is the caregiver, the caregiver generally experiences additional stress, as they have other responsibilities outside of caregiving, such as providing care for young children, running their own household, managing their professional life, and maintaining a busy social life.
Many caregivers provide care without realizing the impact of caregiver stress. Obvious physical signs of stress include, but certainly are not limited to, fatigue; high blood pressure; irregular heartbeat or palpitations; chest pain; back, shoulder, or neck pain; frequent headaches; digestive problems; and hair loss. Caregivers experiencing sustained stress may also exhibit a weakened immune system, which means they will be more susceptible to colds, flu, and other infections. As the majority of these signs are not open and obvious, it is important for a caregiver to be self-aware. It is also important that the caregiver be asked whether they are experiencing any of these signs.
Emotional signs of stress are usually not easily observed. These signs include a gamut of feelings, including but not limited to anxiety, depression, irritability, frustration, lack of control, and isolation. A stressed caregiver may also report or exhibit mood swings, memory problems, and/or general unhappiness with their position as a caregiver, including resentment toward the care recipient and family members who do not contribute in any meaningful way.
Additional signs of caregiver stress may be observed. The caregiver may be missing meals or eating an unhealthy diet for a period of time, such that their weight either increases or decreases dramatically. An overwhelmed caregiver will often miss or delay their appointments, whether medical or social, as they often give up their ‘me’ time. They will stop engaging in their usual activities and often lose connections with friends and family. Further, they may stifle feelings of anger and frustration, which then surface as angry outbursts directed at family, friends, co-workers, or even strangers. Overall, they may seem sad, depressed, or hopeless, and show a loss of energy.
Most often, caregivers have difficulty asking for help. Either they do not recognize the stress they are under, or they are so stressed that they feel hopeless as to help being available. Caregivers will also often express feelings of extreme guilt associated with asking someone else to provide care in their stead, even if only for a short period of time. In this regard, it is very important for the family and friends of caregivers to encourage regular respite for the caregiver and to ensure that the caregiver takes these regular breaks from caregiving. Respite can be provided in home or at a facility and may take the form of day care or involve a short stay at the facility.
In addition to regular respite, there are many ways that caregivers can reduce their stress. First and foremost, it is important for caregivers to learn about programs that are available to assist with caregiving and how to qualify for such assistance. There are a variety of programs available, including meal delivery, home health care, day care, transportation, and the like. When assistance is available through these programs, clearly it is important to accept the help offered. When a family member or friend offers to help, the caregiver should offer a list of ways to help, while allowing the friend or family member to choose what they would be most comfortable doing.
A caregiver should objectively look at the care they are providing and determine whether it may be done more efficiently. For example, it would likely be preferable to purchase a new washing machine and dryer than to continue to use a public laundromat. It may be worthwhile to obtain an emergency-response system that would allow the person being cared for to summon help if needed. Likewise, an intercom system or even a Web camera can allow for remote monitoring of the person requiring care. Finally, for dementia patients who wander, a mobility monitor may be employed that will sound an alert if the person being cared for wanders outside of a previously set range. In addition, the caregiver should prioritize tasks, use lists, and establish a daily routine with realistic goals. A caregiver should also be careful not to take on additional projects, such as hosting a holiday meal or agreeing to help with a remodeling project.
Actively taking care of their own emotional health is a must for caregivers. Some caregivers find individual counseling to be helpful for dealing with the variety of emotions that caregiving evokes. Many different support groups also exist, some of which are specific to the illness being suffered by the person in need of care.
Support groups are great for developing friendships with other caregivers and also for caregivers to learn improved ways to provide care or to cope with the difficulties they experience when providing care. It is also vital for a caregiver to remain in touch with family and friends — or for family and friends of the caregiver to make sure that they stay in touch.
Moreover, a caregiver should be sure to include some fun in their weekly schedule. Taking in a movie, going for a walk, or meeting a friend for coffee and conversation can be delightful distractions from caregiving stresses. Although some may not consider this fun, a caregiver should be sure to get regular exercise. Exercise provides stress relief and has a positive effect on mood. In addition, the caregiver should plan healthy meals and adhere to a sleep schedule that ensures they will receive adequate, ongoing rest.
When a caregiver is cognizant of the signs of caregiver stress and actively works to combat this stress, he or she will be much better able to provide care and for a much longer period of time. Whenever possible, the caregiver should not be alone in this endeavor. Family and friends should also be sure to support the caregiver and to be on the lookout for any signs of stress.
With the continued graying of our nation and the anticipated increase in caregiving by family members, if we do not adhere to these practices, our nation’s next disabling epidemic will likely be caregiver stress.

Gina M. Barry is a partner with the law firm Bacon Wilson, P.C. She is a member of the National Assoc. of Elder Law Attorneys, the Estate Planning Council, and the Western Mass. Elder Care Professionals Assoc. She concentrates her practice in the areas of estate and asset-protection planning, probate administration and litigation, guardianships, conservatorships, and
residential real estate; (413) 781-0560; [email protected]

Departments

ACCGS
www.myonlinechamber.com
(413) 787-1555

u June 9: ACCGS After 5, 5 to 7 p.m., hosted by the Delaney House, Holyoke. Cost: members $10, non-members $15.

u June 10: ACCGS Annual Meeting, 11:30 a.m. to 1 p.m., hosted by Springfield Marriott. Keynote speaker: Stephen Moore of the Wall Street Journal. Cost: members $40, non-members $60.

u June 28: WRC 7th Annual Golf Tournament, 10 a.m. to 6 p.m., hosted by Crestview Country Club, Agawam. Call the chamber for more information.

Young Professional
Society of Greater Springfield
www.springfieldyps.com

u June 17: YPS Third Thursday, hosted by Pazzo Restaurant, Springfield. See Web site for details.

Amherst Area
Chamber of Commerce
www.amherstarea.com

u June 18: Breakfast, 7:15 yo 9 a.m., Town Common under the Taste Tent; sponsored by Dr. Hauschka Skin Care and Museums10. Cost: members $12, non-members $15. 

u June 23: After Five New Member Reception, 5 to 7 p.m. Recognizing J.F. Conlon & Associates; Prudential Sawicki Real Estate; Ziomek & Ziomek; Blair, Cutting & Smith Insurance. Sponsored by Whirlwind Fine Garden Design, Center for Extended Care, and Greenfield Savings Bank. Cost: members $5, non-members $10.

Chicopee Chamber of Commerce
www.chicopeechamber.org
(413) 594-2101

u June 9: Golf Tournament, 10 a.m. shotgun start, hosted by Chicopee Country Club. Cost: $125 per golfer, includes 18 holes with a cart, lunch with a beer or soda, dinner, and golfer’s gift; $20 for golfer’s package, includes 25 raffle tickets and one mulligan; $115 for sign up to golf; $135 for sign up to golf and golfer’s package.

Franklin County
Chamber of Commerce
www.franklincc.org
(413) 773-5463

See chamber Web site for information about upcoming events.

Greater Easthampton
Chamber of Commerce
www.easthamptonchamber.org
(413) 527-9414

u June 9: Networking by Night Business Card Exchange, 5 to 7 p.m., hosted and sponsored by Promark Graphics, Easthampton, co-sponsored by Riff’s Joint. Door prizes, hors d’ouevres, host beer and wine. Cost: members $5, non-members $15.

u June 18: Wine and Microbrew Tasting, 6 to 8 p.m., One Cottage Street (corner of Cottage and Union streets), Easthampton. More than 50 wines and microbrews, fine food, raffle. Wine and microbrew sponsor: Westfield Spirit Shop. Food sponsor: the Log Cabin and Delaney House. Benefactor: Finck & Perras Insurance Agency. Cost: $25 in advance, $30 at the door. Purchase online at www.easthamptonchamber.org or call the chamber. Proceeds to benefit community programs.

Greater Holyoke
Chamber of Commerce
www.holycham.com
(413) 534-3376

u June 16: Chamber After Hours, 5 to 7 p.m., hosted by Wistariahurst Museum Carriage House, Holyoke. Sponsored by Vin’s Cloth Car Wash and Holyoke Gas & Electric. Presented by the Greater Holyoke Chamber of Commerce Ambassadors. Cost: members $5, non-members $10.

Greater Northampton
Chamber of Commerce
www.explorenorthampton.com
(413) 584-1900

u June 15: Meet & Eat, 7:30 to 9 a.m., hosted by Union Station, Northampton. To register, contact Jenna at (413) 584-1900 or [email protected]

Northampton Area Young Professional Society
www.thenayp.com
(413) 584-1900

See chamber Web site for information about upcoming events.
Quaboag Hills
Chamber of Commerce
www.qvcc.biz
(413) 283-2418
See chamber Web site for information about upcoming events.

South Hadley/Granby
Chamber of Commerce
www.shchamber.com
(413) 532-6451

See chamber Web site for information about upcoming events.

Three Rivers Chamber of Commerce
www.threeriverschamber.org
413-283-6425

See chamber Web site for information about upcoming events.

Greater Westfield
Chamber of Commerce
www.westfieldbiz.org
(413) 568-1618

u June 9: Greater Westfield Chamber of Commerce WestNet (After 5) Networking Event, 5 to 7 p.m., hosted by Stevens 451, Westfield. Participants are invited to bring a friend and a door prize to highlight their business. Cost: members $10, non-members $15. For reservations, call (413) 568-1618 or e-mail [email protected]

u June 11: Greater Westfield Chamber of Commerce Spring Breakfast, 7:15 to 9 a.m., hosted by Stanley Park Pavilion, Westfield. Guest Speaker: Charlie Baker. Head Greeter: state Sen. Michael Knapik. Participants are invited to bring a friend and a door prize to highlight their business. Cost: members $20, non-members $25. For reservations, call (413) 568-1618 or e-mail [email protected]

Features
New Attractions, Pent-up Demand for Fun Fuel Optimism in the Tourism Sector
Turn for the Better?

Mary Kay Wydra says deep budget cuts are forcing the Convention & Visitors Bureau to watch every dime when it comes to marketing.

By most indications, consumers are getting tired of having their vacations and day trips become victims of the recession. Many area attractions are reporting increases in visitorship as the large and important tourism sector heads into its busy season. This positive news is juxtaposed against severe budget cuts at the Greater Springfield Convention and Visitors Bureau, which means curtailed marketing at a time when the region could use all it can get. Overall, though, there is general optimism for the sector and the year ahead.

Mary Kay Wydra says that, for every $1 invested to promote tourism, there is a $40 return to the economy.

That’s why Wydra, president of the Greater Springfield Convention and Visitors Bureau (GSCVB), was stunned last year when was she learned the state was cutting the bureau’s budget by 75%. “There are 128,000 jobs in Massachusetts dependent on the tourism industry,” she told BusinessWest. “Tourism is about jobs that range from taxi-cab drivers to people at front desks. And jobs are part of the economic recovery.”

The massive cut reduced the GSCVB’s marketing budget from $468,000 to $132,000, which is the lowest number it has had to work with since 1992.

So the bureau has had to be creative and make every dollar count. And the stakes are high; the recession has taken its toll on many attractions, but there is a general feeling that conditions are improving and people are seemingly more willing to spend money on entertainment. Some early numbers from some of the larger tourist venues, such as Springfield Museums, Magic Wings Butterfly Conservatory, and Six Flags indicate that visitorship is rising over last year’s levels.

This would be a good year to have a substantial marketing budget, said Wydra, but that is not reality, so the bureau must spend what it does have in a scientific manner.

The GSCVB began its efforts by having marketing director Michele Goldberg conduct a survey of members, asking them to help prioritize their needs. Target markets have always included Southern Conn., Greater Boston, Hartford, and Upstate New York, so when members expressed a desire for more online marketing, Goldberg complied, although she cut out New York.

The bureau also created 25 partnerships with key players in the tourism industry, offering them the opportunity to be part of a cooperative funded largely by private dollars. “It allows an area attraction to take the lead role on our Web site, which cross-promotes other attractions,” Wydra explained. “We have facilitated it and funded it to the extent that we can, and been able to seed the program.”

This represents a very different tactic for the bureau, because, in the past, it leveraged state money to get private money. It also laid off employees and cut some forms of advertising entirely, such as purchasing a page in Yankee magazine.

Its other major marketing tool is the soon-to-be-released annual guidebook. In addition, the bureau is using Facebook, Twitter, and a blog that features prominently on their Web site.

“We have definitely taken a more proactive approach to public relations,” said Wydra. Measures include more press releases and talking to motorcoach opearators monthly, suggesting ideas such as a tour of the region’s country stores.

“We’ve had to be creative in our marketing strategies, but we are fully optimistic we will see an uptick this summer in tourism,” Wydra said. “The concept of staying close to home and enjoying local attractions was at its height in 2008 when gas was over $4 a gallon. People cut back on hotel stays, and last year the trend continued.

“But I think there is a pent-up demand for summer vacations, just because people have cut back for two years. Plus, national indicators show we are slowly growing out of the recession,” she continued, noting that hotel occupancy has increased since October and Greater Springfield has outpaced the state as a whole.

Wydra said ‘new’ is an important word in tourism, and the area offers that. The enshrinement at the Basketball Hall of Fame has moved to August with a full week of activities, Springfield Musueums has a new addition, and Barnes Municipal Airport will host an airshow this year.

Hands-on, experiential activities are another draw, and the region welcomed zip lines at Berkshire East and Zoar Outdoors last spring. “Berkshire East has already expanded and surpassed its goal,” Goldberg said.

Wydra said the bureau has done as much as possible to deal with the budget cuts. “We have a strong marketing program, but if we had received more funding, we would have been able to do more,” she explained. “Being very creative and very collaborative have been our key watchwords.”

View to the Future

While Wydra grapples with her budget challenges, those running area tourist attractions are being guardedly optimistic about 2010. Early numbers are positive, and if gas prices don’t go much higher, they predict that trend will continue, due largely to a combination of new or improved attractions and that aforementioned pent-up demand for holidays.

Holly Smith-Bove, president of Springfield Musuems, says overall attendance has continued to rise throughout the recession. She attributes this in part to the new Museum of Springfield History, which opened in October 2009 and has attracted new audiences to the Quadrangle complex.

The project, which entailed a $10 million renovation of the former Verizon office building on 21 Edwards St., began before the recession and and continued during the downturn. The lower level contains the Springfield History Library and Archives, while upper levels are home to a Rolls-Royce collection and the collection from the former Indian Motocycle Museum.

“There are many people who are followers of these brands,” said Smith-Bove, adding that the museums’ demographics have changed since the new facility was built. “Our adult audience is increasingly significant,” she said.

The museums have also seen an increase in demand for group tours. Marketing efforts include a recent membership drive via mailings that went out to 30,000 households. “We have backed that up with traditional advertising. We are also very involved with Twitter and Facebook,” Smith-Bove said.

So far, their efforts have been met with success. “We hope to continue the trajectory we are on. We have increased our attendance by 300% this year,” Bove-Smith said. “It’s been wonderful.”

Special summer attractions should draw crowds, she continued. “We have a really amazing exhibit in the Fine Arts Museum by New York Lego artist Nathan Sawaya, titled “The Art of the Brick.” It will take up most of the second floor and has generated a lot of excitement in other venues.”

Kathy Miller, general manager and special-events coordinator for Magic Wings Butterfly Conservatory in South Deerfield, is also optimistic about the busy months ahead, mostly because the first months of the year have been solid. “Between 2008 and 2009, we were at an even pace and were able to stay consistent,” she told BusinessWest. “But in 2010, our numbers have been up, which is wonderful.”

The conservatory has paid close attention to its marketing strategy, however. “We thought a lot about it and have kept a very close eye on it,” Miller said. “What we found is that, even though the economy took a downturn, people still need to do things for themselves that are nurturing, relaxing, and that don’t break the bank. And we fit that bill.”

On Mother’s Day, the facility reported a 60% increase in business over that same holiday last year. It held a special Mothers Day dinner promotion in the restaurant, and has done all it can to make it attractive and affordable.

“It has a warm atmosphere. We offer home cooking with huge portions and reasonable prices,” Miller said. “It has only been open four years, and we have seen a steady increase in customers every year. We attribute it to word-of-mouth referrals, along with TV and newspaper ads.”

This year marks Magic Wings’ 10th anniversary, and as public awareness grows that it is open throughout the entire year, many people have used the space for baby and bridal showers. “It’s one of the things that has helped us, in addition to our butterflies and animals,” Miller said.

Magic Wings and Lupa Zoo in Ludlow recently partnered to create a traveling show, in hopes that it will bring attention to both attractions, and the butterfly conservatory is part of a two-year-old Deerfield Attractions initiative. Those efforts include advertising via the Web site deerfieldattractions.com. “We want to let people know that we’re only a half-hour from Springfield and there is a lot to do here,” Miller said.

Waxing Optimistic

Yankee Candle in Deerfield saw a slowdown in traffic after the recession hit. “The end of 2008 was very tough, as was as the first half of 2009,” said CEO Harlan Kent. “But we were actually positive in the fourth quarter of last year for the first time in nine months. We felt good about that.

“Traffic is up,” he said. “But people are being very thoughtful in terms of spending and are sticking to a budget, although we have been able to entice them a little bit.”

Such enticements include new attractions in the flagship store. In addition to being “the Disneyland for candle lovers,” the company added a Pandora store, a Dylan’s candy store, and a Popcornopolis, Kent said.

“We call it retail-tainment, and have stores within our store. We have new ones planned and are in the process of opening up something different every three months.”

Other initiatives include hands-on activities, such as Wax Works, which opened a year ago and allows visitors to create candles and wax sculptures. “We add a new activity every few months,” Kent said. “Since people are staying closer to home, we hope to attract them with these kinds of exciting attractions.”

The company opened 39 new stores in 2009, keeping with its average during the past five years. “We expect to see some moderate growth as the economy improves, and are continuously investing,” Kent said.

On May 15, the company celebrated a complete makeover of its home store and continues to add activities, such as a three-day Longaberger Basket festival in June and a 5K run to benefit the American Heart Assoc. in August. There have also been adjustments to the menu at Chandler’s restaurant, which Kent said fared pretty well in 2009. “We are doing more advertising this year, getting back to more normal levels.”

Larry Litton, president of Six Flags New England and a board member of the GSCVB, said the recession didn’t significantly impact business at the park. Still, the management team took a very proactive approach.

“We have done very well. We ran some tremendous promotions that were sensitive to the fact that money was tight,” he said. In 2009, these promotions allowed adults to pay the same entry price as children. Those promotions are continuing this year, and the park is also offering its lowest season-ticket price since 2004.

Weather plays a significant role in its attendance, but in the end, Litton believes it boils down to the value offered. “We are the largest theme park in New England and have the number-one steel roller coaster in the world,” he said.

The facility’s water park boasts new attractions, including a Johnny Rockets restaurant, and management is bringing back popular events, such as the Glow in the Dark parade and a Starburst Concert Series, with acts that appeal to teens.

“We have made a lot of changes over the last four or five years to broaden our appeal and added a lot of show products for younger children,” Kent said. “If anyone hasn’t been here for four or five years, they would not believe the changes in the property. We started this year off very strongly and are expecting a huge year.”

Still, marketing dollars spent by the Convention and Visitors Bureau help area attractions significantly, and Wydra, Kent, and other board members have gone to Boston to discuss the tourism budget in recent weeks. “There is no better investment than tourism,” Kent said, “and we hope our message resonated with the Legislature.”

Features
Hat Shop Owner Is Brimming with Confidence
Companies to Watch: BRIM AND CROWN

Richard Little wants to match people to hats — from those who have never worn one before to “absolute hatters” who don’t leave home without one.

Richard Little’s original plan was to open a men’s clothing store.

That was the thought process about seven years ago as he was pondering when and how to make the transition from corporate employee (he had worked for Verizon for many years) to small-business owner. But his research told him there was already enough, if not too many, of those establishments in the Greater Springfield area.

However, it also told him something else: that there was a real need for a hat shop to serve both men and women. “There wasn’t anything like this,” he said, waving his arm toward the front of the Brim and Crown shop on White Street in Springfield.

This need was complemented by what Little could only describe as a passion for hats, which he’s been wearing for as long as he can remember. “I decided that, if I was going to do anything entrepreneurial, it should be something I love. And I really love hats.”

Not only that, but he loves matching people, and their personalities, to hats, from individuals who have never worn one before (a large constituency) to those who wear one practically every day — a group he calls “absolute hatters.”

Not everything has gone exactly according to script for Little, who opened the doors in 2005, but, by and large, he’s doing as well as he thought he might when he put the Brim and Crown on the drawing board.

He’s been helped by a moderate surge in the popularity of hats, especially among younger professional men (more on that later), and also by the emergence of the Kentucky Derby party in recent years (hats are a mainstay for such events) as well as the race itself, and even some larger special functions like the recent fund-raising tea for Square One; many attendees bought hats from him for the occasion. Meanwhile, he’s been hurt by the recession. “I’m in the ‘want’ business, not the ‘need’ business; people don’t really need hats,” he explained, adding that, in most respects, this is a luxury item.

But it’s one that has certainly turned into a sound business opportunity.

Like the optician who adorns his shop with photos of models wearing glasses, Little has his walls covered with pictures of people decked out in all types of hats. Many are actual customers, including some who needed items for the Square One tea and this year’s Kentucky Derby parties. There are also some models, and even a few actors: Frank Sinatra, Dean Martin, and Sammy Davis Jr., in one of the famous scenes from the original Ocean’s 11, and also Johnny Depp wearing a brown felt model.

“He’s not a customer — yet,” Little said of Depp. “But I’m working on it.”

The current client list includes mostly Springfield-area residents, but there are some from Northern Conn. and others from Boston and other points east. “I get a lot of customers from the Boston area,” he said. “More than a few of them are salespeople out on the road. They’ve heard about me or found my Web site, and they stop by when they’re in the area.”

And while clients’ mailing addresses vary, so too do their wants and, on some occasions, needs. Many women need what Little calls “church hats,” which are worn regularly on Sundays but also on other special occasions. Meanwhile, more men are deciding that a baseball cap is not the way they want to go, or at least not the only way.

“A lot more men are wearing hats now, especially young professionals,” said Little. “I have a lot of doctors, lawyers, and business people as customers.”

Hats will likely never again be as popular as they were decades ago, when men wouldn’t leave the house without one, said Little, noting that, contrary to popular opinion, hats were on the way out long before President John F. Kennedy conducted business without one. “But they are making something of a comeback.”

And there are several reasons why, he said, listing everything from changing fashion trends to a run of gangster movies that bring hats back into focus. Even health issues come into play; indeed, as Baby Boomers age, many of them are hearing their doctors tell them to put something on their head if they’re going out in the sun, said Little.

All this adds up to more of that aforementioned matching of people to hats, he continued, adding that quite a bit goes into this process, from the client’s build to the colors they prefer to wear, to the image they’re trying to project.

“A hat has to fit someone’s personality because, while everyone can wear a hat, no one can really wear every hat,” said Little, who uses the word “hatitude” to describe those who make a proper match.

Those visiting the Brim and Crown will find ample opportunities to create a match, with a wide variety of selections on both the men’s and women’s sides of the store, and a host of well-known brands to choose from, including Stetson, Biltmore, Dobbs, Bailey, and Makins for men, and Toucan, Betmar, Ellie, and Christine Moore for women.

With any luck, this selection — coupled with all those trends, from Derby parties to men dressing up more — will create more absolute hatters.

—George O’Brien

Features
Two Venues, Great Diversity Have Global Spectrum Well-positioned
Worlds of Opportunity

Matt Hollander says a variety of facilities enables the MassMutual Center to book events ranging from small meetings to college commencements to ice racing.

It’s called X-treme International Ice Racing, or XiiR for short.

This is, as the name suggests, racing on ice — or, to be more precise, indoor ice arenas. Motorcycles and four-wheeled vehicles, both equipped with tires boasting 2,000 metal studs, go from zero to 60 mph in under three seconds.

They’re not going that fast for long, however, because turns come up quick on an ice rink 200 feet long and 98 feet wide.

Indeed, when asked if XiiR was like a NASCAR event on a tiny, quarter-mile track (like the one at the former Riverside Park), MassMutual Center General Manager Matt Hollander laughed and said, “more like an eighth-of-a-mile track.”

Hollander got to see for himself in February 2009 and again last Oct. 22, the start to the XiiR 2009-10 season. Subsequent stops were in Erie, Pa., Elmira, N.Y., Independence, Mo., and Dawson Creek, British Columbia.

“It was a fun night … the fans were really into it, and the action was fast and intense; the bikes have no brakes,” Hollander said of last fall’s races, adding that XiiR is just one of several dozen unique, often once-a-year shows with which the staff at the MassMutual Center fills in dates on the calendar, often with two events a day.

A look at the list of gatherings booked for the period between July 1, 2009 and June 30, 2010 reveals just how diverse the facility’s growing client list is. There’s the Miss Bella Hispanic Beauty Pageant, the Mass. Bar Assoc. House of Delegates Meeting, and the Central Mass. Pop Warner Cheerleading Competition. There’s also the Big Y Annual Services Award Dinner, the St. John’s Congregational Church Seasoned Saints Ministry Holiday Luncheon, the Northeast Canvas Products Assoc. and Conference, and the Commerce High School prom. Still to come, with just a month or so left in the fiscal year, is a meeting of the North American Grappling Assoc., the Kids of Character Awards, and a McDonald’s managers meeting.

All this comes on top of events most people already know about: Falcons and Armor games, the Affiliated Chambers’ annual trade show, the Bay Path College Women’s Leadership Conference, and a host of college commencements.

Hollander, who took over as GM in 2006, attributes both the volume and diversity of events to a broad mix of facilities — from small-meeting rooms to an arena that can seat more up to 8,000 people (6,700 for hockey); from a ballroom that can seat close to 1,000 to more than 40,000 square feet of exhibition space — but also to an aggressive sales team, an area that boasts several attractions, and the ability to build niches, such as a growing number of cheerleading and dance competitions that fill the downtown Springfield streets with young girls in sequined uniforms.

“These are events that people wouldn’t know about unless they were downtown those days, but they’re huge,” he said of the dance and cheerleading competitions, which draw hundreds of competitors, coaches, and family members to Springfield, usually for overnight stays. “They’re just one example of how we try to book events that will have a positive impact for us, but also for the community; a number of downtown businesses benefit when these events come to town.”

The same pattern is being followed at the Mullins Center on the campus of UMass Amherst, said Troy Flynn, general manager of that facility since last fall. He told BusinessWest that he has blended a number of university-related events — from sporting contests to the Taste of UMass — with a number of outside bookings, including a months-long series of meetings of Jehovah’s Witnesses and concerts like the one featuring Carrie Underwood in March.

“The Jehovah’s Witnesses move in in June, and they stay till August,” he said, adding that the organization has weekly worship services that draw as many as 7,000 people and help area hotels. “We have other religious events, such as Acquire the Fire (Christian rock worship) in October, that blend nicely with student activity-related events that keep us busy all year round.”

The two venues give Global Spectrum, the Philadelphia-based public-assembly-facility management company a strong presence in the Western Mass. market and a unique opportunity to grow its book of business here. Rather than compete with one another, the facilities work in a complementary manner and combine to bring a wide array of groups to Western Mass. Some come for a few hours, and some for several days. Most importantly, however, most come back year after year.

For this issue, BusinessWest looks at Global Spectrum’s twin facilities in the Pioneer Valley, how they work to fill their calendars, and why their success creates opportunities for many area businesses.

Being Frank

Flynn says there was just one “casualty.”

By that, he meant only one competitor couldn’t keep down his body of work in the hot-dog-eating contest staged this spring at the Mullins Center. Otherwise, the event was a quite a success, although a little hard to watch, by his own admission.

There’s also been a chicken-wing-eating contest; that Taste of UMass, which featured a giant, 40-foot sushi roll; athletic events, including those for both UMass teams and other constituencies; concerts; and more, said Flynn, noting that, in this business, facility managers have to focus first on quality of events, which then creates quantity.

This is a corporate-wide philosophy, said Flynn, who cut his teeth at Philadelphia’s Spectrum (soon to be razed), where his father worked security for years, and where Troy started as change-over supervisor — transforming a basketball court into a hockey surface. He’s added lines to his résumé from work in locales ranging from Trenton, N.J. to Split, Croatia, where, while working for Global Spectrum Europe, he coordinated rounds of the world handball championships at the Spaladium Arena.

At UMass, he’s working to continue and expand efforts to add booking dates for university-related groups and programs, other area communities (several high-school commencements are slotted for June), and regional and national acts such as Carrie Underwood, Cirque du Soleil Saltimbanco, and Daughtry in concert with Lifehouse and Cavo.

Hollander also brings a diverse CV to his position at the MassMutual Center. Prior to arriving there as assistant GM and eventually moving into the top spot, he was director of Operations for the Palm Beach County Convention Center in West Palm Beach, Fla.; executive director of the Valdosta-Lowndes County Conference Center and Tourism Authority in Valdosta, Ga.; and general manager of the University Center Auditorium at Florida Atlantic University, among other posts.

Through those experiences and his time in Springfield, he says he’s learned that there are several keys to success in this business. The first is to cast a wide net and not overlook any opportunities to fill in lines on calendar dates. This means taking prestigious events like college commencements and national ice shows, but also the giant liquidation sales (often booked last minute) that fill the exhibit hall and certainly help on the bottom line.

But while garnering new business is always a prerequisite for success in this sector, gaining repeat business is also a must, and this means providing quality customer service that brings a group back. Also key is developing a reputation for successfully staging certain kinds of events, he said, which has led to the MassMutual’s ability to book a number of dance and cheerleading competitions.

“If people are well taken care of, they’re far more likely to come back, and also talk about their experience with others,” he said. “That’s why, when teams and groups are here, we make sure that they are taken care of, and that every need and concern is addressed.”

This brings both Hollander and Flynn to the phrase ‘How You Doin?’ which doubles as Global Spectrum’s marketing slogan (it’s printed on posters in several places within both facilities) and its customer-service philosophy.

That question is asked early and often doing the course of a group’s event, said Flynn, adding that, by listening closely to the answers, the staffs at both venues can not only meet but exceed expectations, and thus drive repeat business.

Overall, the MassMutual Center has booked between 100 and 125 events in its arena in each of the past five years, which is a good number for this market and that size facility, he said, adding that he and his staff are helped by having two professional sports teams — the American Hockey League’s Falcons and the NBA Developmental League’s Armor — as well as several colleges and those aforementioned dance and cheerleader competitions.

Meanwhile, a similar number of events have been booked for the exhibition space, which can be subdivided in a number of ways, he explained, and thus can accommodate events of all sizes.

The goal with both the arena and the exhibition space is to take advantage of both the venue’s assets and the region’s strengths to not only stimulate bookings, but create long-term customers.

“The destination plays an important role with certain types of business, and the venue plays an important role with other kinds of business,” he explained. “With the cheer events, we find that the keys are accessibility — we’re easy to drive to, and the hotel rates are reasonable — and the services that we offer at the venue, as well as the fact that we have the exhibit hall to support the event in the case of the larger competitions.

“Those elements combine to make this attractive for those kinds of groups,” he continued. “When we get into convention marketing and that type of thing, the specific needs of the organizations and what they’re looking to achieve all play a part in where they go. And once they establish a relationship with a venue that’s been successful for them, they tend to be very loyal to the venue.”

Therefore, creating the experiences that trigger such loyalty is the unofficial job description for facility managers, said Flynn, who noted that the Jehovah’s Witnesses have been coming back for several weeks of conventions for many years now, and are booked through 2016.

Gaining Traction

X-treme International Ice Racing isn’t the only motorsports event staged at the MassMutual Center. Indeed, the venue also plays host to an FMX, or freestyle motocross, competition, said Hollander, adding that the ice racing is the one that can get him and others to shake their heads.

There’s no word yet on whether the XiiR will be back for the next season, but the expectation is that it will. The races drew well, and, by most all accounts, the answers to the question ‘how you doing?’ were generally positive.

The formula for success in this highly competitive business is much more complicated than that, said Hollander and Flynn, but, in many ways, that’s what it boils down to.

George O’Brien can be reached

at[email protected]

Departments

ACCGS
www.myonlinechamber.com
(413) 787-1555

June 2: ACCGS Breakfast, 7:15 to 9 a.m., hosted by Springfield College. Cost: members $20, non-members $30.

June 9: ACCGS After 5, 5 to 7 p.m., hosted by the Delaney House, Holyoke. Cost: members $10, non-members $15.

June 10: ACCGS Annual Meeting, 11:30 a.m. to 1 p.m., hosted by Springfield Marriott. Keynote speaker: Stephen Moore of the Wall Street Journal. Cost: members $40, non-members $60.

June 28: WRC 7th Annual Golf Tournament, 10 a.m. to 6 p.m., hosted by Crestview Country Club, Agawam. Call the chamber for more information.

Young Professional Society of Greater Springfield
www.springfieldyps.com  

June 17: YPS Third Thursday, hosted by Pazzo Restaurant, Springfield. See chamber Web site for more information.

Amherst Area Chamber of Commerce
www.amherstarea.com

June 18: Breakfast, 7:15 yo 9 a.m., Town Common under the Taste Tent; sponsored by Dr. Hauschka Skin Care and Museums10. Cost: members $12, non-members $15.

June 23: After Five New Member Reception, 5 to 7 p.m. Recognizing J.F. Conlon & Associates; Prudential Sawicki Real Estate; Ziomek & Ziomek; Blair, Cutting & Smith Insurance. Sponsored by Whirlwind Fine Garden Design, Center for Extended Care, and Greenfield Savings Bank. Cost: members $5, non-members $10.

Chicopee Chamber of Commerce
www.chicopeechamber.org
(413) 594-2101

June 9: Golf Tournament, 10 a.m. shotgun start, hosted by Chicopee Country Club. Cost: $125 per golfer, includes 18 holes with a cart, lunch with a beer or soda, dinner, and golfer’s gift; $20 for golfer’s package,  includes 25 raffle tickets and one mulligan; $115 for sign up to golf; $135 for sign up to golf and golfer’s package.

Franklin County Chamber of Commerce
www.franklincc.org
(413) 773-5463

See chamber Web site for information about upcoming events.

Greater Easthampton Chamber of Commerce
www.easthamptonchamber.org
(413) 527-9414

June 9: Networking by Night Business Card Exchange, 5 to 7 p.m., hosted and sponsored by Promark Graphics, Easthampton, co-sponsored by Riff’s Joint. Door prizes, hors d’ouevres, host beer and wine. Cost: members $5, non-members $15.

uJune 18: Wine and Microbrew Tasting, 6 to 8 p.m., One Cottage Street (corner of Cottage and Union streets), Easthampton. More than 50 wines and microbrews, fine food, raffle. Wine and microbrew sponsor: Westfield Spirit Shop. Food sponsor: the Log Cabin and Delaney House. Benefactor: Finck & Perras Insurance Agency. Cost: $25 in advance, $30 at the door. Purchase online at www.easthamptonchamber.org  or call the chamber office. Proceeds to benefit chamber community programs.

Greater Holyoke Chamber of Commerce
www.holycham.com
(413) 534-3376

June 16: Chamber After Hours, 5 to 7 p.m., hosted by Wistariahurst Museum Carriage House, Holyoke. Sponsored by Vin’s Cloth Car Wash and Holyoke Gas & Electric. Presented by the Greater Holyoke Chamber of Commerce Ambassadors. Cost: members $5, non-members $10.

Greater Northampton Chamber of Commerce
www.explorenorthampton.com   
(413) 584-1900

June 2: Arrive @ 5, 5 to 7 p.m., hosted by Northampton Education Foundation, held at the Hotel Northampton. Sponsored by Dr. Hauschka Skin Care Inc., Greenfield Community College, and United Bank. To register, contact Jenna at (413) 584-1900 or [email protected]

u June 15: Meet & Eat, 7:30 to 9 a.m., hosted by Union Station, Northampton. To register, contact Jenna at (413) 584-1900 or [email protected]

Northampton Area Young Professional Society
www.thenayp.com
(413) 584-1900

June 6: 11th Annual A Walk/Run to Remember, 8 a.m. to noon, hosted by Hampshire Regional YMCA, Northampton. The Garden: a Center for Grieving Children and Teens invites participants to walk (1 mile) or run (5k) in remembrance, for health, or just for fun. Register online at www.signmeup.com/69175

Quaboag Hills Chamber of Commerce
www.qvcc.biz
(413) 283-2418

See chamber Web site for information about upcoming events.

South Hadley/Granby Chamber of Commerce
www.shchamber.com
(413) 532-6451

See chamber Web site for information about upcoming events.

Three Rivers Chamber of Commerce
www.threeriverschamber.org
413-283-6425

See chamber Web site for information about upcoming events.

Greater Westfield Chamber of Commerce
www.westfieldbiz.org
(413) 568-1618

June 9: Greater Westfield Chamber of Commerce WestNet (After 5) Networking Event, 5 to 7 p.m., hosted by Stevens 451, Westfield. Participants are invited to bring a friend and a door prize to highlight their business. Cost: members $10, non-members $15. For reservations, call (413) 568-1618 or e-mail [email protected]

June 11: Greater Westfield Chamber of Commerce Spring Breakfast, 7:15 to 9 a.m., hosted by Stanley Park Pavilion, Westfield. Guest Speaker:Charlie Baker. Head Greeter: state Sen. Michael Knapik. Participants are invited to bring a friend and a door prize to highlight their business. Cost: members $20, non-members $25. For reservations, call (413) 568-1618 or e-mail [email protected]

DBA Certificates Departments

The following Business Certificates and Trade Names were issued or renewed during the month of May 2010.

AGAWAM

Blanchard Landscaping
31 Simpson Circle
David Blanchard

Bloch Designs
119 Regency Park
John Bloch

Groundskeeper Landscaping
338 Silver St.
James Dupre

Hot Spot Phones
21 Joseph St.
Charissa Carr

AMHERST

DMO Construction
213 North East St.
Richard Misterka

Doolittle Construction
1352 West St.
Steven Doolittle

CHICOPEE

T.L.C. Cleaning Services
60 Whitman St.
Jill Allison Rehor

Topor Motor Mall
650 Memorial Dr.
Topor Motor Sales Inc.

Verizon Wireless
650 Memorial Dr.
Bell Atlantic Mobile of Massachusetts

GREENFIELD

Greenfield Tailors
239 Main St.
Muhammad Yasin

Magpie / Hole Pie Inc.
21-23 Bank Row
James Zaccara

McGuane Flooring
11 Abbott St.
Garrett McGuane

Pretty Nails
209 Main St.
Yen Nguyen

Ross Painting
25 Spring Terr.
Salvatore Ross Jr.

HOLYOKE

Bath & Body Works LLC
50 Holyoke St.
Patrick Hennessey

Café Whitney
361 Whitney Ave.
Alan Berrouard

LUDLOW

A Gig of Geek
407 Moore St.
Joel Padilla

BB Auto Transport
12 Lakeview Ave.
Bogdan Bragiel

Joel’s Towing
407 Moore St.
Joel Padilla

PLC Computers
51 Simond St.
Richard Calento

NORTHAMPTON

Dust Dancer
42 Fruit St.
Patricia Trant

Ibiza Tapas
5-7 Strong Ave.
Juan Suarez

MVP Fitness
320 Riverside Dr.
James Fitzgerald

Outside The Box Technology Solutions
17 Forest Glen Dr.
Charles Baranowski, Jr.

Race Day Custom Clothing
80 Damon Road
Seth Ryan

Tula
15 Lasell Ave.
Matreya Hughes

PALMER

AMC Building Construction, LLC
9 Harvey St.
Jocelyn Bolouc

BJC Realty Trust
2190 Palmer St.
Bernard Croteau Jr.

Palmer Co-Op & Dry Cleaner
1331 Main St.
Vi H. Nguyen

Palmer Heating Inc.
2099 Calkins Road
Alfred Bisnette

Sunny Nails & Spa
1331 Main St.
Khoa H. Nguyen

SOUTHWICK

Nails Studio & Spa
208 College Highway
Nga K. Thi

Webcast2u
7 Sterrett Dr.
Linda Hawley

SPRINGFIELD

Karoun Photography
122 Chestnut St.
Karoun Charkoudian

M & J Mobil Mechanic
48 Newhall St.
Mark Sheldon

Miquel’s Towing & Inspection
700 Berkshire Ave.
Miquel A. Santiago

Nice & Neat Interior Paint
337 South Branch Parkway
Curt M. Marcellin

Over the Rainbow Daycare
24 Harmon Ave.
Patricia Eileen

Rave Cinemas, LLC
1655 Boston Road
Arthur Starrs III

Rhino Lining of Springfield
50 Verge St.
Michael T. Dancy

Sally Beauty Supply
1079 Boston Road
Sally Beauty Supply

Sue’s Hair and Beauty
1111 Main St.
Sue Gavitt

T-Mobile
774 Boston Road
T-Mobile Northeast

The Perfect Touch
77 Skyridge Dr.
Tami Baumgardner

Top Shelf Promotions
253 Gillette Ave.
Cara-Anita

Western Mass Cleaning
107 Pine Acre Road
Kevin M. Latourelle

Williams & Williams
46 Clearbrook Dr.
Scott Williams

Williams Business Consult
147 Rosemary Dr.
Jerome Williams

WESTFIELD

Alarm Pro Security, LLC
26 Washington St.
John Bowen

Alice’s Piano Studio
159 Hillside Road
Alice M. Chaffee

Amalfi Pizzeria
280 Southampton Road
Benito Silvestri

Raw Dawg Customz
121 Summit Lock Road
Ryan Fuqua

WEST SPRINGFIELD

Affiance-Events
93 Charles Ave.
Angela Cooper

Aprotocall Inc.
1252 Elm St.
Angus Fox

Bear Spirit Design
42 Murray Place
Cindy S. White

City View Barber Shop
274 Westfield St.
Gregory Erbentraut

Maximum Pawn Co.
1164 Memorial Ave.
Maximino M. Salvador

Moreau Distributing
1583 Riverdale St.
Robert W. Moreau

Needle and Scissors
29 Worthen St.
Marina P. Dragun

Overcome
1538 Riverdale St.
Joellen Anderson

Showcase Cinemas & Rave Motion Pictures
864 Riverdale St.
Peter A. Nelson

Departments

Big Y Announces New Store in Eastern Mass.

SPRINGFIELD — Big Y Foods Inc. has announced plans to open a World Class Market in Milford/Hopedale, Mass. The proposed 55,000-square-foot supermarket will be located at South Main Street (Route 140) just south of the Courtland Street intersection. The 25-acre site is partly in the town of Hopedale and partly in Milford, and is scheduled to be the subject of rezoning articles at the annual town meetings in both communities. Topsfield Development Associates will be developing the overall project, including approvals and construction. Other contemplated tenants at the site include a 40,000-square-foot medical building, a 150-seat restaurant, 7,500 square feet of additional retail, and a bank. Milford/

Hopedale will be Big Y’s 59th store and will represent an investment of between $15 and $17 million in the community. An early 2012 opening is expected.

Hampden Bancorp Reports Q3 Results

SPRINGFIELD — Hampden Bancorp Inc., the holding company for Hampden Bank, recently announced the results of operations for the three months and nine months ended March 31, 2010. The company had a net loss for the three months ended March 31, 2010 of $143,000, or $0.02 per basic and fully diluted share, as compared to a net loss of $57,000, or $0.01 per basic and fully diluted share, for the same period in 2009. The decrease in net income was primarily due to an increase in the provision for loan losses of $1.1 million for the three months ended March 31, 2010 compared to the three months ended March 31, 2009. The increase in the provision for loan losses is due to increases in loan delinquencies, non-accrual loans, and impaired loans; growth in the loan portfolio; and general economic conditions. For the three-month period ended March 31, 2010, net interest income increased by $521,000 compared to the three-month period ended March 31, 2009. Non-interest income, including net gains on sales of securities and loans, increased by $88,000 compared to the three-month period ended March 31, 2009. For the nine months ended March 31, 2010, the company had a net loss of $975,000, or $0.15 per basic and fully diluted share, as compared to net income of $180,000, or $0.03 per basic and fully diluted share, for the same period in 2009. The decrease in net income was primarily due to an increase in the provision for loan losses of $2.9 million for the nine months ended March 31, 2010 compared to the nine months ended March 31, 2009. The increase in the provision for loan losses is due to increases in loan delinquencies, non-accrual loans, and impaired loans; growth in the loan portfolio; and general economic conditions. There was also an increase in non-interest expense of $995,000 for the nine months ended March 31, 2010 compared to the nine months ended March 31, 2009. The company’s total assets increased $10.2 million, or 1.8%, from $567.7 million at June 30, 2009 to $577.8 million at March 31, 2010. Net loans, including loans held for sale, increased $22.5 million, or 5.8%, to $410 million at March 31, 2010, and securities decreased $3 million, or 2.6%, from $116.1 million to $113.1 million as of March 31, 2010. Cash and cash equivalents decreased $10.9 million, or 30%, to $25.4 million at March 31, 2010. Deposits increased $29.9 million, or 7.8%, to $411.4 million at March 31, 2010 from $381.5 million at June 30, 2009. The company also announced that its board of directors declared a quarterly cash dividend of $0.03 per common share, payable on May 28, 2010 to shareholders of record at the close of business on May 14, 2010.

Wolf & Co. Supports Big Brothers Big Sisters

SPRINGFIELD — Wolf & Co., P.C. supported Big Brothers Big Sisters of Hampden County again this year by sponsoring the Bowl for Kids’ Sake. Wolf teams comprised of 63 Wolf bowlers, as well as additional employees who participated in other fund-raising activities, raised more than $10,000 to support Big Brothers Big Sisters programs in the Springfield area.

Charter Oak Partners with Whole Children of Hadley

HOLYOKE — Charter Oak Insurance and Financial Services Co. recently announced that it has formed a three-year charitable relationship with Whole Children, a Hadley-based nonprofit that provides recreational, social, and enrichment programs for children and teens of all abilities, and especially those with special needs. In the initial year of the relationship, Charter Oak will give $10,000 to Whole Children in support of a new program that focuses on helping teens with special needs transition to adulthood. The company will also participate in events to raise funds for a wheelchair-accessible van for Whole Children’s students. Financial support from Charter Oak comes from the agency’s charitable arm, the Charter Oak Fund, and is part of a larger community-outreach strategy benefiting children, particularly those with special needs, in the agency’s three major markets of Western Mass., Central/Eastern Conn., and Southern Conn.

Company Notebook Departments

Big Y Announces New Store in Eastern Mass.
SPRINGFIELD — Big Y Foods Inc. has announced plans to open a World Class Market in Milford/Hopedale, Mass. The proposed 55,000-square-foot supermarket will be located at South Main Street (Route 140) just south of the Courtland Street intersection. The 25-acre site is partly in the town of Hopedale and partly in Milford, and is scheduled to be the subject of rezoning articles at the annual town meetings in both communities. Topsfield Development Associates will be developing the overall project, including approvals and construction. Other contemplated tenants at the site include a 40,000-square-foot medical building, a 150-seat restaurant, 7,500 square feet of additional retail, and a bank. Milford/
Hopedale will be Big Y’s 59th store and will represent an investment of between $15 and $17 million in the community. An early 2012 opening is expected.

Hampden Bancorp Reports Q3 Results
SPRINGFIELD — Hampden Bancorp Inc., the holding company for Hampden Bank, recently announced the results of operations for the three months and nine months ended March 31, 2010. The company had a net loss for the three months ended March 31, 2010 of $143,000, or $0.02 per basic and fully diluted share, as compared to a net loss of $57,000, or $0.01 per basic and fully diluted share, for the same period in 2009. The decrease in net income was primarily due to an increase in the provision for loan losses of $1.1 million for the three months ended March 31, 2010 compared to the three months ended March 31, 2009. The increase in the provision for loan losses is due to increases in loan delinquencies, non-accrual loans, and impaired loans; growth in the loan portfolio; and general economic conditions. For the three-month period ended March 31, 2010, net interest income increased by $521,000 compared to the three-month period ended March 31, 2009. Non-interest income, including net gains on sales of securities and loans, increased by $88,000 compared to the three-month period ended March 31, 2009. For the nine months ended March 31, 2010, the company had a net loss of $975,000, or $0.15 per basic and fully diluted share, as compared to net income of $180,000, or $0.03 per basic and fully diluted share, for the same period in 2009. The decrease in net income was primarily due to an increase in the provision for loan losses of $2.9 million for the nine months ended March 31, 2010 compared to the nine months ended March 31, 2009. The increase in the provision for loan losses is due to increases in loan delinquencies, non-accrual loans, and impaired loans; growth in the loan portfolio; and general economic conditions. There was also an increase in non-interest expense of $995,000 for the nine months ended March 31, 2010 compared to the nine months ended March 31, 2009. The company’s total assets increased $10.2 million, or 1.8%, from $567.7 million at June 30, 2009 to $577.8 million at March 31, 2010. Net loans, including loans held for sale, increased $22.5 million, or 5.8%, to $410 million at March 31, 2010, and securities decreased $3 million, or 2.6%, from $116.1 million to $113.1 million as of March 31, 2010. Cash and cash equivalents decreased $10.9 million, or 30%, to $25.4 million at March 31, 2010. Deposits increased $29.9 million, or 7.8%, to $411.4 million at March 31, 2010 from $381.5 million at June 30, 2009. The company also announced that its board of directors declared a quarterly cash dividend of $0.03 per common share, payable on May 28, 2010 to shareholders of record at the close of business on May 14, 2010.

Wolf & Co. Supports
Big Brothers Big Sisters
SPRINGFIELD — Wolf & Co., P.C. supported Big Brothers Big Sisters of Hampden County again this year by sponsoring the Bowl for Kids’ Sake. Wolf teams comprised of 63 Wolf bowlers, as well as additional employees who participated in other fund-raising activities, raised more than $10,000 to support Big Brothers Big Sisters programs in the Springfield area.

Charter Oak Partners with Whole Children of Hadley
HOLYOKE — Charter Oak Insurance and Financial Services Co. recently announced that it has formed a three-year charitable relationship with Whole Children, a Hadley-based nonprofit that provides recreational, social, and enrichment programs for children and teens of all abilities, and especially those with special needs. In the initial year of the relationship, Charter Oak will give $10,000 to Whole Children in support of a new program that focuses on helping teens with special needs transition to adulthood. The company will also participate in events to raise funds for a wheelchair-accessible van for Whole Children’s students. Financial support from Charter Oak comes from the agency’s charitable arm, the Charter Oak Fund, and is part of a larger community-outreach strategy benefiting children, particularly those with special needs, in the agency’s three major markets of Western Mass., Central/Eastern Conn., and Southern Conn.

Chamber Corners Departments

ACCGS
www.myonlinechamber.com
(413) 787-1555

u June 2: ACCGS Breakfast, 7:15 to 9 a.m., hosted by Springfield College. Cost: members $20, non-members $30.

u June 9: ACCGS After 5, 5 to 7 p.m., hosted by the Delaney House, Holyoke. Cost: members $10, non-members $15.

u June 10: ACCGS Annual Meeting, 11:30 a.m. to 1 p.m., hosted by Springfield Marriott. Keynote speaker: Stephen Moore of the Wall Street Journal. Cost: members $40, non-members $60.

u June 28: WRC 7th Annual Golf Tournament, 10 a.m. to 6 p.m., hosted by Crestview Country Club, Agawam. Call the chamber for more information.

Young Professional Society of Greater Springfield
www.springfieldyps.com

u June 17: YPS Third Thursday, hosted by Pazzo Restaurant, Springfield. See chamber Web site for more information.

Amherst Area Chamber of Commerce
www.amherstarea.com

u June 18: Breakfast, 7:15 yo 9 a.m., Town Common under the Taste Tent; sponsored by Dr. Hauschka Skin Care and Museums10. Cost: members $12, non-members $15. 

u June 23: After Five New Member Reception, 5 to 7 p.m. Recognizing J.F. Conlon & Associates; Prudential Sawicki Real Estate; Ziomek & Ziomek; Blair, Cutting & Smith Insurance. Sponsored by Whirlwind Fine Garden Design, Center for Extended Care, and Greenfield Savings Bank. Cost: members $5, non-members $10.

Chicopee Chamber of Commerce
www.chicopeechamber.org
(413) 594-2101

u June 9: Golf Tournament, 10 a.m. shotgun start, hosted by Chicopee Country Club. Cost: $125 per golfer, includes 18 holes with a cart, lunch with a beer or soda, dinner, and golfer’s gift; $20 for golfer’s package, includes 25 raffle tickets and one mulligan; $115 for sign up to golf; $135 for sign up to golf and golfer’s package.

Franklin County Chamber of Commerce
www.franklincc.org
(413) 773-5463

See chamber Web site for information about upcoming events.

Greater Easthampton Chamber of Commerce
www.easthamptonchamber.org
(413) 527-9414

u June 9: Networking by Night Business Card Exchange, 5 to 7 p.m., hosted and sponsored by Promark Graphics, Easthampton, co-sponsored by Riff’s Joint. Door prizes, hors d’ouevres, host beer and wine. Cost: members $5, non-members $15.

u June 18: Wine and Microbrew Tasting, 6 to 8 p.m., One Cottage Street (corner of Cottage and Union streets), Easthampton. More than 50 wines and microbrews, fine food, raffle. Wine and microbrew sponsor: Westfield Spirit Shop. Food sponsor: the Log Cabin and Delaney House. Benefactor: Finck & Perras Insurance Agency. Cost: $25 in advance, $30 at the door. Purchase online at www.easthamptonchamber.org or call the chamber office. Proceeds to benefit chamber community programs.

Greater Holyoke Chamber of Commerce
www.holycham.com
(413) 534-3376

u June 16: Chamber After Hours, 5 to 7 p.m., hosted by Wistariahurst Museum Carriage House, Holyoke. Sponsored by Vin’s Cloth Car Wash and Holyoke Gas & Electric. Presented by the Greater Holyoke Chamber of Commerce Ambassadors. Cost: members $5, non-members $10.

Greater Northampton Chamber of Commerce
www.explorenorthampton.com
(413) 584-1900

u June 2: Arrive @ 5, 5 to 7 p.m., hosted by Northampton Education Foundation, held at the Hotel Northampton. Sponsored by Dr. Hauschka Skin Care Inc., Greenfield Community College, and United Bank. To register, contact Jenna at (413) 584-1900 or [email protected]

u June 15: Meet & Eat, 7:30 to 9 a.m., hosted by Union Station, Northampton. To register, contact Jenna at (413) 584-1900 or [email protected]
Northampton Area Young Professional Society
www.thenayp.com
(413) 584-1900

u June 6: 11th Annual A Walk/Run to Remember, 8 a.m. to noon, hosted by Hampshire Regional YMCA, Northampton. The Garden: a Center for Grieving Children and Teens invites participants to walk (1 mile) or run (5k) in remembrance, for health, or just for fun. Register online at www.signmeup.com/69175

Quaboag Hills Chamber of Commerce
www.qvcc.biz
(413) 283-2418

See chamber Web site for information about upcoming events.

South Hadley/Granby Chamber of Commerce
www.shchamber.com
(413) 532-6451

See chamber Web site for information about upcoming events.

Three Rivers Chamber of Commerce
www.threeriverschamber.org
413-283-6425

See chamber Web site for information about upcoming events.

Greater Westfield Chamber of Commerce
www.westfieldbiz.org
(413) 568-1618

u June 9: Greater Westfield Chamber of Commerce WestNet (After 5) Networking Event, 5 to 7 p.m., hosted by Stevens 451, Westfield. Participants are invited to bring a friend and a door prize to highlight their business. Cost: members $10, non-members $15. For reservations, call (413) 568-1618 or e-mail [email protected]

u June 11: Greater Westfield Chamber of Commerce Spring Breakfast, 7:15 to 9 a.m., hosted by Stanley Park Pavilion, Westfield. Guest Speaker: Charlie Baker. Head Greeter: state Sen. Michael Knapik. Participants are invited to bring a friend and a door prize to highlight their business. Cost: members $20, non-members $25. For reservations, call (413) 568-1618 or e-mail [email protected]

Chamber Corners Departments

ACCGS
www.myonlinechamber.com

May 19: Women’s Partnership Luncheon, 11:30 a.m. to 1 p.m., hosted by Hilton Garden Inn, Springfield. Cost: $20 for members, $25 for non-members.

Young Professional Society of Greater Springfield
www.springfieldyps.com   

May 20: Great Golf Escape and May’s Third Thursday, 11 a.m., hosted by Tekoa Country Club, Westfield. Corporate Sponsor: Hampden Bank. Community Spotlight: the World Affairs Council of Western Mass. Cost: $40 per person includes 18 holes, cart, lunch, draft beer ticket, admission to Third Thursday; shotgun start at 11 a.m. Nine holes costs $25 per person and includes cart and admission to Third Thursday; shotgun start at 1 p.m. Golf group lesson costs $10 per person and includes admission to Third Thursday. E-mail [email protected]  with questions about the event or sponsorship.

Chicopee Chamber of Commerce
www.chicopeechamber.org

May 14: Annual Auction & Beer and Wine Tasting, 6 to 9 p.m., hosted by Castle of Knights, Chicopee. Antique appraisers will be on site; bring in items to be appraised.

May 19: Salute Breakfast, 7:15 – 9 a.m., hosted by Elms College.

May 26: Business After Hours, 5 to 7 p.m., hosted by E & G Automotive, Chicopee.
Tickets to all events can be purchased by calling (413) 594-2101 or online at www.chicopeechamber.org .

Greater Easthampton Chamber of Commerce
www.easthamptonchamber.org

May 12: Networking by Night Business Card Exchange, 5 to 7 p.m., hosted by Amy’s Place Bar & Grill, Easthampton.  Sponsored by Easthampton Savings Bank. Door prizes, hors d’ouevres, cash bar. Cost: $5 for members, $15 for non-members.

Greater Holyoke Chamber of Commerce
www.holycham.com

May 17: 42nd annual Holyoke Chamber Golf Tournament, hosted by Wyckoff Country Club, Holyoke. Registration and lunch at 11 a.m., tee off at noon. Cost: $125 per golfer, $25 for dinner only. Call the chamber at (413) 534-3376 for tickets or more details.

May 19: Chamber After Hours, 5 to 7 p.m., hosted and sponsored by Holiday Inn of Holyoke. Presented by the Greater Holyoke Chamber of Commerce Ambassadors. Cost: $5 for members, $10 for non-members.

Greater Westfield Chamber of Commerce
www.westfieldbiz.org

May 12: WestNet networking event, 5 to 7 p.m., hosted by The Ranch Golf Club, Southwick. Highlight your business and bring a door prize. Cost: $10 for members, $15 for non-members. For reservations, call Marcia at (413) 568-1618 or e-mail [email protected] .

May 24: 49th annual Golf Tournament, hosted by Shaker Farms Country Club, Westfield. Registration at 10 a.m., shotgun start at 11 a.m. Cost: $125 per person or $500 for a foursome and dinner. Contact the chamber for sponsorship information. For reservations, call Marcia at (413) 568-1618 or e-mail [email protected] .

Sections Supplements
Dynamic Keynoters, Networking Event on Tap for Market Show 2010

ACCGS President Russell Denver says a down economy is not a reason to stay on the sidelines for a big trade show like the Market event slated for May 5 at the MassMutual Center.

In fact, these are the times when companies should be front and center, he told BusinessWest, adding that a show like Market gives businesses a chance to differentiate themselves from the competition and put their products and services — not to mention their perseverance in the face of tough conditions — on display.

“The show will provide an opportunity for companies to show they’re not only surviving, they’re thriving,” he said. “And it can give them an edge that companies not exhibiting won’t have; when others are pulling back, they’ll be standing out and differentiating themselves.

“Trade shows remain a comparatively low-cost way to effectively market a company,” he continued, adding that participating companies can put their name and services in front of hundreds of other exhibitors and visitors.

Despite this reasoning, Denver knows that some business owners will need some additional incentives to invest the time, energy, and money needed to participate in the 2010 Business Market Show. So he and others at the Affiliated Chambers are providing them.

“We’re upping the ante,” said Denver, who used that phrase to characterize everything from the speakers at breakfast and lunch to the Cinco de Mayo Networking After Hours Event.

Concerning the former, the lineup consists of breakfast keynote speaker Jeff Taylor, founder of Monster.com, while at lunch (which will have a separate fee), Charlie Baker, Republican candidate for governor and former CEO of Harvard Pilgrim Health Care, will take to the podium.

“We’ve always had dynamic, informative speakers, but we’re very excited about this year’s keynoters,” said Denver. “Jeff Taylor has an incredible story to tell, one that inspires all small-business owners, and with the passage of health care reform legislation, there should be a lot of interest in what Charlie Baker has to say, and many questions as well.”

As for the networking event, it will be a blend of the long-running Taste of the Market event that has wrapped up the last several market shows and the Affiliated Chambers’ monthly After 5 networking programs, said Diane Swanson, events manager for the ACCGS.

Area restaurants and caterers are still being lined up for the day-capping event, said Swanson, which will have a festive, Cinco de Mayo flavor to it, and should keep many attendees at the Market show through the afternoon, while spurring some later arrivals as well.

Overall, sales for the show have been solid, said Swanson, noting that they are down slightly from previous years, an obvious result of the still-sluggish economy, but should approach the 200-booth level, which is the traditional goal for the Market show.

Attendees will find a number of value-added elements to the show, Swanson continued, adding that, for the fourth consective year, DiGrigoli Salons will be offering free haircuts, and there will be several giveaways. Meanwhile, there are two morning seminars:

• From 10 to 10:45 a.m. in Room 1 will be a program titled “2010 and the Roth IRA Conversion Opportunity.” Speakers will be David Veale, senior vice president, AXA Equitable; John L. Carty, CRPS, vice president and financial advisor, Morgan Stanley Smith Barney; and Patrick Willcutts, CFP, CIMA, vice president and financial advisor, Morgan Stanley Smith Barney.

• And from 11 to 11:45 a.m. in Room 2 will be a program titled “Social Networking and the Workplace: a Discussion of the Business and Legal Issues Arising Out of Employees’ Use of Facebook, Linkedln, Twitter, and Other Social Networking Applications.” The speaker will be Kimberly A. Klimczuk, Esq., a partner with Northampton-based Royal & Klimczuk, LLC.

There is still plenty of time to become part of the trade show, said Swanson. To register, or for more information, call (413) 755-1313 begin_of_the_skype_highlighting              (413) 755-1313      end_of_the_skype_highlighting, or e-mail[email protected].

Chamber Corners Departments

ACCGS
www.myonlinechamber.com

May 5: 2010 Market Show, 9 a.m. to 4 p.m., hosted by the MassMutual Center. Cinco de Mayo networking after-hours event from 4 to 6 p.m. See story on page 15 for more details. For more information on seminars, booths, parking, or advertising in the program book, call Donna Barrett at (413) 519-0259, or visit www.businessmarketshow.com
May 19: Women’s Partnership Luncheon, 11:30 a.m. to 1 p.m., hosted by Hilton Garden Inn, Springfield. Cost: $20 for members, $25 for non-members.

Young Professional Society of Greater Springfield
www.springfieldyps.com   

May 1: Keep Springfield Beautiful, 9 a.m. to noon. As part of Keep America Beautiful’s Great American Cleanup, Keep Springfield Beautiful will hold its annual citywide cleanup day.  The YPS team will meet at 9 a.m. at Duggan Middle School in Springfield. For more information or to volunteer, e-mail Maureen Picknally at [email protected].
May 20: Great Golf Escape and May’s Third Thursday, 11 a.m., hosted by Tekoa Country Club, Westfield. Corporate Sponsor: Hampden Bank. Community Spotlight: the World Affairs Council of Western Mass. Cost: $40 per person includes 18 holes, cart, lunch,draft beer ticket, admission to Third Thursday; shotgun start at 11 a.m. Nine holes costs $25 per person and includes cart and admission to Third Thursday; shotgun start at 1 p.m. Golf group lesson costs $10 per person and includes admission to Third Thursday. E-mail [email protected] with questions about the event or sponsorship.

Amherst Area Chamber of Commerce
www.amherstarea.com

May 4 and 11: The Joy of Conflict: Transforming Workplace Conflict into Opportunity (two-part workshop), 8:30 a.m. to 12:30 p.m., hosted by Munson Library, South Amherst. Cost: $175 for members, $200 for non-members. 
May 5: It’s the End of the World as My Business Knows It / Traditional Marketing Is a Thing of the Past, 5 to 6:30 p.m., hosted by UMass Campus Center Auditorium. Topic: digital marketing and social networking. Speaker: Tim Sawyer from Astonish Results. Presented by Encharter Insurance and the Amherst Area Chamber of Commerce. Appetizers and beverages will be served. RSVP at [email protected] by April 28.

Chicopee Chamber of Commerce
www.chicopeechamber.org

May 14: Annual Auction & Beer and Wine Tasting, 6 to 9 p.m., hosted by Castle of Knights, Chicopee. Antique appraisers will be on site; bring in items to be appraised.
May 19: Salute Breakfast, 7:15 – 9 a.m., hosted by Elms College.
May 26: Business After Hours, 5 to 7 p.m., hosted by E & G Automotive, Chicopee.
Tickets to all events can be purchased by calling (413) 594-2101 or online at www.chicopeechamber.org.

Greater Easthampton Chamber of Commerce
www.easthamptonchamber.org

May 1: Easthampton Community Day Downtown Clean Up/Spruce Up, 8 a.m. to noon. Volunteers needed for annual spring clean up and spruce up of Easthampton’s downtown, Manhan Rail Trail, municipal buildings and lots, shores of Nashawannuck Pond, and more. Rain or shine. Meet at Chamber of Commerce Building, Easthampton. Bring gloves, rakes, and shovels. Sponsored by Greater Easthampton Chamber of Commerce, Easthampton EDIC, and Easthampton Rod & Gun Club. For more information, contact the chamber at (413) 527-9414.
May 12: Networking by Night Business Card Exchange, 5 to 7 p.m., hosted by Amy’s Place Bar & Grill, Easthampton.  Sponsored by Easthampton Savings Bank. Door prizes, hors d’ouevres, cash bar. Cost: $5 for members, $15 for non-members.

Greater Holyoke Chamber of Commerce
www.holycham.com

May 17: 42nd annual Holyoke Chamber Golf Tournament, hosted by Wyckoff Country Club, Holyoke. Registration and lunch at 11 a.m., tee off at noon. Cost: $125 per golfer, $25 for dinner only. Call the chamber at (413) 534-3376 for tickets or more details.
May 19: Chamber After Hours, 5 to 7 p.m., hosted and sponsored by Holiday Inn of Holyoke. Presented by the Greater Holyoke Chamber of Commerce Ambassadors. Cost: $5 for members, $10 for non-members.

Greater Westfield Chamber of Commerce
www.westfieldbiz.org

May 12: WestNet networking event, 5 to 7 p.m., hosted by The Ranch Golf Club, Southwick. Highlight your business and bring a door prize. Cost: $10 for members, $15 for non-members. For reservations, call Marcia at (413) 568-1618 or e-mail [email protected].
May 24: 49th annual Golf Tournament, hosted by Shaker Farms Country Club, Westfield. Registration at 10 a.m., shotgun start at 11 a.m. Cost: $125 per person or $500 for a foursome and dinner. Contact the chamber for sponsorship information. For reservations, call Marcia at (413) 568-1618 or e-mail [email protected] .

40 Under 40 The Class of 2010

Chester Wojcik: 39

President, Design Construction Group

Chester Wojcik grew up with a family motto that said, “it is important to put a smile on someone’s face every day.” That principle, combined with his desire to give back to the community and build positive relationships, is a cornerstone of Wojcik’s life.

He devotes a tremendous amount of time to volunteer work and said his understanding of its value was made clear during childhood. “So many people gave to me when I was growing up — coaches, family members, people in church, and business associates in the town,” he said, remembering his first job working for a small company in Agawam.

The construction business formed by the North Carolina State graduate specializes in urban revitalization and historic preservation of buildings. He is passionate about the work and belongs to a variety of related organizations, including Springfield Preservation Trust, which is dedicated to community involvement.

Wojcik’s father was a volunteer for Junior Achievement, and he has followed the family tradition as a volunteer on that organization’s board, which he describes as “a cause very near and dear to my heart.” He has conducted mock interviews for Springfield students and is on JA’s long-term planning committee.

The small-business owner and father of two (son Tyler and daughter Emily) describes himself as a “very hands-on person.”

That comes into play in his work for Habitat for Humanity and United Way. “I am very involved, whether it is doing a local cleanup or working on projects that Habitat and the United Way do together,” Wojcik said.

He loves to fish and is a board member of Marathon Basin Yacht Club. Another group that benefits from Wojcik’s participation is the Young Professional Society of Greater Springfield, where he says members are dedicated to helping each other attain success.

“I really enjoy networking and being involved in social and civic events. What I do comes back to good Christian values and holding myself to a higher standard,” said Wojcik, who is a deacon at First Baptist Church of Agawam. “Building relationships is everything.”—Kathleen Mitchell

<<Back

40 Under 40 The Class of 2010

Amanda Huston: 29

Vice President of Operations,
Junior Achievement of Western Mass.

Amanda Huston is a public face of Junior Achievement of Western Mass., often visible at civic events, raising the profile of the organization that educates young people about business.

“My background is in accounting, and I do their accounting work,” she said. “But I also run special events. We have one of the finest golf tournaments in the Valley, a bowlathon, and our signature event, the stock-market challenge.”

The latter event is the largest of its kind in North America, in which more than 500 high-school students compete in teams to see who can most successfully invest $500,000.

“I love the mission of educating students on entrepreneurship and financial literacy,” said Huston, who also operates her own tax business, Back Office. “I realize the necessity of understanding finances and taxes and how it all affects their life.”

And she knows she’s making a difference. As an adjunct professor of Accounting at Elms College, “I had a student come to me and say, ‘I remember you; three years ago you told me about Roth IRAs. I wanted you to know I opened one up.’ You can impact students in so many different ways.

“From Junior Achievement, I see how students need financial education,” she added, “and from the tax side, I see how adults need a better understanding of their own personal finance.”

Huston is also active in many community organizations, including various chambers of commerce, the Young Professional Society of Greater Springfield, and various boards at the Elms and Springfield’s Sci-Tech High School. And she makes time for sports, too — basketball, softball, spinning, and a recent addition, golf.

“I’ve hosted the golf tournament for a few years, and a lot of board members asked me to play,” she said. “I finally joined a tournament last year, and since then, my golf schedule has been booked. I’m getting better … at least somewhat competitive.”

Proving that even someone with a lot to teach doesn’t have to stop learning. —Joseph Bednar

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40 Under 40 The Class of 2010

Jill Monson: 35

Director of Marketing, Adam Quenneville Roofing & Siding

“If you can hear me … go shhhhhhhhh.”

This is, for all intents and purposes, Jill Monson’s ‘line.’ She utters it to quiet people down and get things moving at events ranging from chamber After-5 outings to Springfield Armor basketball games. And she says it often; she has become the region’s preeminent emcee.

But Monson has been doing a lot more than making a name and a line for herself these days. She’s made a career move — actually, two of them. Her new business card announces her as the director of Marketing for Adam Quenneville Roofing & Siding. Meanwhile, she’s taken a major entrepreneurial step, opening her own business called Inspired Marketing & Promotions, which handles everything from consulting work in social media to event planning to public relations.

Monson said she chose that name for a reason: She was inspired by the recent death of her mother at the age of 56. “Her passing showed me that you just don’t know how many days you have left,” she told BusinessWest. “So you have to make the most of each and every one of them.”

Looking back on what she’s done to date, it’s clear that Monson has wasted little, if any, of her time. She has always been busy professionally, mixing a day job — first in radio with several area stations and then in various marketing capacities — with announcing and emcee gigs. And she’s always been extremely active in the community. She’s on the board of the Young Professional Society of Greater Springfield, is an executor for the Springfield Museums, serves as a diplomat for the Affiliated Chambers of Commerce of Greater Springfield, and volunteers as the sales coordinator for the Rays of Hope walk. She’s also active with Keep Springfield Beautiful, Habitat for Humanity, and the Home Builders Assoc. Home Show.

So while she’s becoming known across the region for quieting crowds, Monson is making her mark as an entrepreneur and proponent of Springfield and many of its institutions. And that point is coming across loud and clear. —George O’Brien

<<Back

40 Under 40 The Class of 2010

Boris Revsin: 23

Chief Executive Officer, CampusLIVE Inc.

Boris Revsin likes changing established ways of doing things. His first venture into the business world was at age 13, when he created a successful electronic-marketing (e-commerce) site for his grandfather’s printing business.

At age 16, he started a Web-development company and talked local businesses into going online. “I wanted to be able to make money while I slept, and it’s fun creating systems for people that work when you are not there,” he said.

The 23-year-old is co-founder of CampusLIVE Inc., an Internet business with more than 200 colleges and universities that have their own homepages offering students single-click access to every resource they need on and off campus, including restaurants, businesses, parties, events, academic help, and social networking.

“I wanted to put the power back into students’ hands and have a one-stop shopping place for them,” Revsin said.

He received a 2007 Harold Grinspoon Spirit Award for his work, and finished third in the 2008 BusinessWeek Top Entrepreneurs Under 25 competition. Gov. Deval Patrick recognized Revsin with a 2008 Emerging Entrepreneurs Award from the Mass. Office of Business Development, and he was nominated as Entrepreneur of the Year by Enterprise Bank’s Celebration of Excellence.

He has spoken on dozens of radio programs, been featured in more than 40 college newspapers, and uses his creativity and expertise to promote causes he believes in.

“I built and developed a Web site for the Russian Jewish Community Foundation,” he said, adding that he has also donated help to the Mass. Soldier’s Legacy Fund and other community-based groups. “I help them establish self-sustaining systems which will generate income.”

Since establishing CampusLIVE, Revsin has partnered with Paramount Pictures, TV Guide, Weather.com, and other major brands.

“I am really good at getting people to look at things and gain an audience for products and services. But my favorite part of this is to see that thousands of people have looked at something I created and benefited from it.”—Kathleen Mitchell

<<Back

40 Under 40 The Class of 2010

Sean Wandrei: 36

Manager of the Tax Department, Meyers Brothers Kalicka, P.C.

As he talked with BusinessWest for his 40 Under Forty profile, Sean Wandrei was in training for the Boston Marathon. Sort of.

Late March is the busiest of times for any accountant, and Wandrei had many other things on his plate as well, from a class he’s taking at the University of Hartford to a host of duties with the Young Professional Society of Greater Springfield. So that aforementioned ‘training’ amounted to some long runs on weekends, which wasn’t going to be enough for him to be in top condition for one of his favorite events.

But that was OK, because for Wandrei, ‘Boston,’ as runners call it, is a race he runs essentially for fun and to help raise money for Griffin’s Friends, a group named in honor of Griffin Kelleher, who succumbed to childhood cancer several years ago. Wandrei and about 60 others were there in their blue Griffin’s Friends singlets for this year’s race, staged on April 19.

Wandrei has run in about a dozen marathons now, as well as a 50-mile race, and also a relay run between Mount Greylock and Boston to benefit the Jimmy Fund. He says the running, both the races and training, provides a relaxing counter to his fast-based work as manager of the Tax Department for Meyers Brothers Kalicka.

In that capacity, Wandrei, who handles some of the most complicated tax returns for the firm, also functions as one of the lead reviewers of clients’ tax returns, while also performing tax research and serving as a technical resource for clients and staff. He has also been a leader in the development and implementation of a structured technical training program for new hires and entry-level accountants, with special emphasis on the paperless/electronic process. He developed a case study as the basis for this training, and authored a training manual that is used department-wide, and also serves as a training ‘presenter’ at the firm’s annual pre-tax-season ‘technical update.’

Add all of this up (that’s an industry term), and one can see why Wandrei is on the fast track — not in Boston, but everywhere else.

—George O’Brien

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Chamber Corners Departments

ACCGS
www.myonlinechamber.com
(413) 787-1555

Please see the chamber’s Web site for information about upcoming events.

Young Professional Society of Greater Springfield
www.springfieldyps.com   

April 15: Third Thursday, 5 to 8 p.m., hosted by Fathers & Sons Group Showroom, 989 Memorial Ave. Corporate sponsors: Albertus Magnus College School of New Dimensions and Bank of America Home Loans. Community Spotlight: Girl Scouts of Central and Western Mass.  Food and cash bar provided by the Federal. Sound and entertainment provided by Jx2 Productions.

Amherst Area Chamber of Commerce
www.amherstarea.com

April 14: After 5, 5 to 7 p.m., hosted by New England Environmental, 15 Research Dr., sponsored by Attorney William Hart, Bulkley, Richardson and Gelinas.
April 28: After 5, 5 to 7 p.m., hosted by Kuhn Riddle Architects, 28 Amity St., sponsored by Teagno Construction, Knights of Columbus, Amherst Landscape and Design.

Chicopee Chamber of Commerce
www.chicopeechamber.org
(413) 594-2101

April 21: Salute Breakfast, 7:15 to 9 a.m., hosted by Summit View Banquet & Meeting House, 555 Northampton St., Holyoke. Celebrating Caolo & Bieniek Associates Inc. (55-year anniversary), Chicopee Provision (90-year anniversary), Distinctive Marketing Co. Inc. (30-year anniversary), and Polish National Credit Union (new mortgage center). Sponsors include Chicopee Register, Great To Be Home Care Inc., MassMutual, and Westover Building Supply Co. Inc. To purchase tickets, call (413) 594-2101 or visit www.chicopeechamber.org .
April 28: Business After Hours, 5 to 7 p.m., hosted by Holyoke Catholic High School, 134 Springfield St., Chicopee, sponsored by Mount Vernon Group Architects Inc. To purchase tickets, call (413) 594-2101 or visit www.chicopeechamber.org.

Greater Easthampton Chamber of Commerce
www.easthamptonchamber.org
(413) 527-9414

April 14: Networking by Night Business Card Exchange, 5 to 7 p.m., hosted by the Pulaski Club, 79 Maple St., Easthampton, sponsored by Polish National Credit Union. Hors d’ouevres by Hamel’s Creative Catering. Door prizes and cash bar. Tickets: $5 for members, $15 for non-members.

Greater Holyoke Chamber of Commerce
www.holycham.com
(413) 534-3376

April 21: Chamber After Hours, 5 to 7 p.m., hosted by Marcotte Ford Inc., 1025 Main St., Holyoke. Presented by the Greater Holyoke Chamber of Commerce Ambassadors. Join your friends and colleagues for this informal evening of networking. Cost: $5 for members, $10 for non-members.
April 27: Business Person of the Year Award Dinner, 6 p.m., hosted by the Log Cabin Banquet & Meeting House, 500 Easthampton Road, Holyoke. The Greater Holyoke Business Community honors James M. Lavelle as the Business Person of the Year. Order tickets by calling the chamber office at (413) 534-3376.

Greater Northampton Chamber of Commerce
www.explorenorthampton.com  
(413) 584-1900
Please see the chamber’s Web site for information about upcoming events.

Quaboag Hills Chamber of Commerce
www.qvcc.biz   (413) 283-2418
Please see the chamber’s Web site for information about upcoming events.

South Hadley/Granby Chamber of Commerce
www.shchamber.com
(413) 532-6451
Please see the chamber’s Web site for information about upcoming events.

Three Rivers Chamber of Commerce
www.threeriverschamber.org
(413) 283-6425
Please see the chamber’s Web site for information about upcoming events.

Greater Westfield Chamber of Commerce
www.westfieldbiz.org
(413) 568-1618
April 27: WestNet networking event, 5 to 7 p.m., hosted by Buon Appetito Ristoronte, 856 North Road, Westfield. Premium Member: Easthampton Savings Bank. Highlight your business, and bring a door prize. Tickets: (10 for members, $15 for non-members. For reservations, contact Marcia at (413) 568-1618 or [email protected] .

Departments Picture This

Legislative Breakfast

The annual Higher Education Joint Legislative Breakfast was staged on March 26 at Springfield Technical Community College. Hosting colleges were Greenfield Community College, Holyoke Community College, STCC, and Westfield State College. Also in attendance were the presidents of Berkshire Community College and Mass. College of Liberal Arts, as well as the chancellor of UMass Amherst. At left are state Rep. Cheryl Coakley-Rivera, STCC President Ira Rubenzahl, and Lorenzo Gaines, director of the ACCESS Springfield Promise Program. Above are three area legislators who serve on the Joint Committee on Higher Education: state Rep. Donald Humason; state Sen. Benjamin Downing, acting chair of the committee; and state Rep. William “Smitty” Pignatelli.


The SOS Turns 20

The Spirit of Springfield celebrated its 20th birthday on March 31 with a pizza-and-beer party at the Sheraton Springfield. On hand were dozens of supporters of the SOS and its events — Bright Nights in Forest Park, the annual pancake breakfast, the Big Balloon Parade, the July 4th fireworks, the annual golf tournament, and others. Pictured from left are Judy Matt, director of the Spirit of Springfield; Leslie Bercume of Health New England; Jean Jenks and Florence DeRose, former partners of Design & Advertising Associates; Diane Rodriguez of the Springfield School Department; and Dan Walsh of Columbus Hotels.


Cutting the Ribbon

Balise Honda recently celebrated its official grand opening on March 25 with a ribbon-cutting ceremony and open house, an event attended by local politicians, media, and invited guests. The dealership is located at 400 Riverdale St. in West Springfield, site of the former Yale Genton. Above, Balise President Jeb Balise (second from left) cuts the ceremonial ribbon with, from left, state Sen. Stephen Buoniconti, West Springfield Mayor Edward Gibson, and state Rep. James Welch. Below, the entire Balise Honda staff poses for a picture.

Features
How the Business Community Has Made the Zoo in Forest Park a Pet Project

Paws for EffectThe Zoo in Forest Park has long been part of the fabric of Western Mass. But only a few years ago the facility was on the ropes and in danger of closing its doors. Members of the business community volunteered their time, energy, and imagination, and saw the zoo through that crisis. But their work to keep the institution thriving is ongoing.

Zooey was sucking greedily from a baby bottle as John Lewis cradled the tiny, 9-day-old female spider monkey on his lap and gently stroked her head.

Lewis is the director of the Zoo in Forest Park, and has essentially taken over for the baby’s mother, who didn’t show much interest in her after she was born.

He feeds Zooey every two hours, around the clock, and carries her with him in a satchel around his neck, as her arms and legs stay tightly wrapped around a stuffed animal.

The devotion Lewis shows to the newest of the 165 species represented at the zoo is mirrored by members of the facility’s board of directors, who are dedicated to keeping the nonprofit attraction alive, and also raising awareness of what they see as a polished but still-little-known gem in the heart of Greater Springfield.

The story of how the board, and the business community in general, have helped make the Zooey saga and many others like it reality is an intriguing one packed with drama, many lead characters, and one pivotal chapter. That would be the winter of 2003-04, when a confluence of factors almost forced the zoo to close its doors.

But the board and individual members saw the landmark attraction through that rough patch, and the zoo has not only survived, it is now a self-sustaining oasis tended by board members and staff passionate to show off the new facility, which they have transformed into a wondrous escape for families.

“The zoo is like a diamond in the setting of Forest Park,” said board President Scott Foster, an attorney with Bulkley, Richardson and Gelinas, LLP. “We want to get people here and see what we have to offer. We are still fighting the old monkey-house perception, with metal bars and the smell of a place that wasn’t clean or somewhere you wouldn’t want to go.

“When you mention the old zoo to many adults, they get a look on their face and scrunch up their nose,” he continued. “We have to overcome that, and it’s simply a matter of getting people here. When people visit who haven’t been here for 20 years, they tell us they had no idea this existed. They also say they are coming back and bringing their families. It’s a clean, well managed, enjoyable place.”

For this issue, BusinessWest talked with Foster and other members of the board about their passion for the zoo and why the institution is important to the fabric of the region.

Animal Instincts

Tracing the history of the zoo, Lewis said the facility opened in the early 1900s. “At that time, the entire park was part of the zoo. It started out with swans in the aquatic gardens and expanded from there.” The zoo was originally owned and operated by the city of Springfield, which ran it until the ’60s.

In 1963 a zoological society was formed to support the attraction, and took over operations in 1968. “The city didn’t want to run it anymore,” Foster explained. “They found homes for most of the animals and just kept the Kiddieland plot of one and a half acres.

As the transition from a city-operated venture to one run by a nonprofit evolved, the society also took over the concession stand, which stood outside the gates to Kiddieland. In the early ’70s, the city also constructed a building that had a kitchen, medical room, and office with funds raised through a ‘Step Out for People’ walk.

In the early ’80s, the society began talks with the city that led to an agreement that allowed the organization to lease about five acres of land for $1 so it could expand the facility. The Kiddieland Zoo was excavated in the mid-’80s, and the remaining animals were moved to the new zoo.

The city hadn’t done much maintenance over the years, and the society’s goal was simply to keep the zoo open. For several years, the city provided three full-time employees to help with the work.

But that ended during the winter of 2003. At that time, the zoo had an annual operating budget of $900,000. There was a full-time executive director, a full-time marketing person, an office manager, and an assistant manager.

Things were set in a sudden downward spiral when the executive director resigned, the state cut all funding, and the city, which had downsized its help to one employee, told the zoo it had to pay the $40,000 cost of that person.

The zoo needed a lot of repairs, and the financial picture was so bleak, Foster said the society thought it would have to shut down the operation.

“It was a perfect storm of events. It almost toppled us,” he said. “I became chairman of the board that winter, and to get through the season, the board members loaned the zoo more than $60,000.” Those loans, which have been forgiven, were supplemented by $15,000 from the Community Foundation of Western Mass.

Volunteering Information

Lewis has been with the zoo since he was a young child. “I grew up with the lions, donkeys, and monkeys,” he said. “My parents managed the zoo from the late ’60s until the early ’80s, and I was a little volunteer zookeeper when I was 6 years old. As I grew up, I was there after school and on weekends.”

When Foster was a child, his father worked for the National Park Service, and he lived inside the parks. The first-hand knowledge of operations allowed him to see that the Zoo in Forest Park needed to be operated as a small park. “I told the board that we needed a working director,” Foster said.

Lewis — who had advanced over time to become senior zookeeper and, later, director of operations — was already doing that, so the board appointed him executive director. (His son, John Lewis II, is now the senior zookeeper.)

The snack bar was given back to the city, the office and public-relations positions were eliminated, and those jobs were taken over by board members. “The chairman’s job was that of a volunteer executive, who did everything from grant applications to dealing with personnel issues,” Foster said. “The role evolved far beyond the normal duties of a nonprofit. And to this day, everyone on the board takes part in volunteer activities, from marketing to finance to work on a facilities committee.”

Fortunately, most board members had extensive business experience.

“Not only did they lend their expertise, along with tools and materials, they set the tone and policy for the lowest-level volunteers, providing service that in some cases included physical labor,” Foster said. “That winter in 2003 to 2004, we realized we would have to work together differently. If we had an idea, we had to implement it ourselves. It was a learning process, and we only hired staff when it was critical to our mission.

“The strategy worked,” he continued, “because the board members became so actively involved, and were so passionate about making sure the zoo survived, that it bred its own commitment. The board took over ownership of the place.”

Actions taken after that by 18-year board member Evan Plotkin exemplify the spirit that was adopted. One day, when the 2004 season was over, he was sitting in Outback Steakhouse in West Springfield. As he looked at its sign, the idea to expand and open an Outback exhibit at the zoo was born.

“We had all these great animals that were indigenous to Australia — emus, kangaroos, and ostriches,” he said. “It made sense to create a new exhibit for them.”

Plotkin took immediate action and approached the manager, asking if the Outback would sponsor a new exhibit.

He was referred to the central office in Florida, and months later, after repeated calls and conversations, the company agreed.

The timing was serendiptious, Foster said, because Outback was opening a new restaurant in Enfield and wanted the positive publicity. “They were trying to create awareness of who they were, and what better way to do that than to sponsor a new exhibit,” Plotkin said. “It was a co-promotion that led to a great marriage.”

The board had agreed to the idea, and in the fall of 2005 it made the decision to reshape 15% of zoo’s footprint. “It was entirely due to Evan,” Foster said, adding that his efforts showcase the work ethic the board had adopted. “We realized we couldn’t rely on others for money or to get things done,” he said.

Plotkin, second-generation president of NAI Samuel D. Plotkin and Associates Inc., a Springfield-based commercial real-estate company, said he contacted business people he had relationships with and asked them to help build the new exhibit. “They were all so generous,” he said. “It would have cost five times as much to build without the donations and in-kind services we received.”

Today, a plaque stands in the Outback, recognizing the many businesses that made contributions. “Bill Guzzie Landscaping did a lot of work, and so did many others,” Plotkin said, adding that interns from the Homebuilders Assoc. of Western Mass. and the carpentry program at Putnam Vocational High School built the sheds.

Plotkin said that, during the time the Outback was built, he practically spent more time there than he did working at his own business. “I remember going to one important meeting where there was an awful smell. I was wearing a suit, and I looked down at my shoes and realized I had emu dung on them,” he said.

But the end result was worth it. “The zoo transcends time,” Plotkin said, adding that he first fell in love with it during visits with his grandmother when he was a small boy. “It doesn’t go out of style, and is a wonderful place where families can interact with nature and bond together.”

He believes the zoo is an important cultural and entertainment attraction that helps attract residents to the area, who ultimately become part of the local workforce. “The zoo is one of the top five tourist attractions in the Western Mass. region,” Plotkin said. Between 60,000 and 100,000 people visit it each year.

Deer Friends

The zoo’s growth and survival has been dependent not only on board members, but on partnerships with the business community. The Irene E. & George A. Davis Foundation has been a big supporter, donating the Discovery Center, while the display cages inside came from a grant from MassMutual.

Last October, the zoo and Big Y kicked off a pilot program at one of the chain’s stores, by which the zoo gets all of the produce that doesn’t sell.

But funds are hard to come by for the seasonal attraction, whose annual operating budget has been pared down to more than $600,000. The zoo takes in about $400,000 from gate fees and its many educational programs, which include birthday parties, but recently suffered a loss of funding from the state. It was promised $50,000 in fiscal year 2009, which Gov. Deval Patrick reduced to $25,000. “And in FY 2010, we got nothing,” Foster said. “It’s a hard sell to the state to support this and other small zoos.”

But since that rugged winter of 2004-05, the zoo’s fund-raising has taken a new direction. It eliminated the annual golf tournament and now focuses entirely on events that would bring people to the zoo.

The Outback Steakhouse paid for all of the food and beverages for two years at an annual gala it expanded after the new exhibit opened. “They brought in glassware, flatware, everything,” Foster said. “It was enough to set us on a new path, and we are eternally grateful because it was the boost we needed. We have had more than 300 people attend every year, and it continues to grow. It’s called ‘A Party with the Animals Night’ and for the past few years, B’Shara’s has provided catering for us at a reduced fee and made generous donations to our live auction.”

The success of that party led board members to think about other events that could be held at the zoo. They turned to local organizations, offering them a tent inside the zoo.

“Chamber After 5 events have been held here. The Latino Chamber has used it, and so has the Young Professional Society of Greater Springfield. Last year, the Homebuilders Association had their appreciation day picnic here,” Foster said. “These events help raise funds, but, more importantly, get people here to see what we have to offer. At any given event, you will find at least one person who has never been here and didn’t know we existed.”

Businesses are helping to advance that cause, and last year, UBS sponsored a free day at the zoo.

But for board members, the commitment continues, and some have made it almost a full-time job.

“I’m pleased with the way things are going,” Plotkin said. “I’ve given my heart and soul to this place. We don’t have a big pot of money to pull from when times are rough. But people who come here have an amazing experience. It’s an attraction that is fun, entertaining, and educational, and it promotes environmental issues and concerns about wildlife. When I see babies in carriages here, they are laughing.”

Features
More Groundbreaking Events for the Balise Family of Dealerships
Driving to the Finish Line

Jeb Balise says the massive new Honda dealership borrows heavily from the new Toyota dealership a few miles down Riverdale Street.

There was still some work to be done at the new Honda dealership on Riverdale Street in West Springfield — some landscaping, outfitting the sales offices, and other last-minute details — but Jeb Balise was already talking about the next phase of his company’s long and ongoing project.

That would be the demolition of what is now the old Honda dealership a few miles down the street. Once that structure is razed, Balise Motor Sales can get started on the construction of a new Lexus dealership on that footprint. And when that’s done, the company can take down the old Lexus facility and create a boulevard between the new Lexus store and the massive new Toyota dealership the company opened in late 2007.

And then … Jeb Balise might actually get a break from talking about construction work.

“Maybe, but by then we’ll probably be starting on work at some of our dealerships in Rhode Island,” he said with a laugh.

So there is no clear end in sight for one massive project — comprised of many smaller initiatives — to expand and upgrade the Balise company’s dealerships to meet the demands of various carmakers and, more to the point, serve customers better.

This project, as Balise calls it, has involved several different facilities, and it has changed the landscape on Riverdale Street and both East and West Columbus Avenue in Springfield, often in dramatic fashion. No more so than with the new, 39,000-square-foot Honda facility, built on the site of the former Yale Genton clothing store, but not before a number of additional parcels were acquired to turn what had been a 2.5-acre footprint for Yale Genton into a 9-acre facility.

The dealership is more than twice of the size of the old Honda facility, and it has 33 service bays, compared to 14 at the store it replaced.

With that capacity, the dealership can take care of more service customers in a more-timely fashion and, bottom line, sell more cars, said Balise, adding that this has been the goal — and the result — with each of the projects it has undertaken to date.

“When the [old] Honda comes down and we build Lexus, we’ll have absolute world-class customer conveniences in all three dealerships,” he said, “in every way, shape, and form.”

Model of Excellence

Now that the old Honda facility is officially closed and already half-demolished, Balise felt he could talk about that facility candidly.

“Getting in and out of that [old] Honda store was like going to a demolition derby — you just hoped to survive finding a place to park,” he said, noting that the dealership, built in 1985, had become inadequate years ago. “We were so successful in sales that we just outgrew that store; we couldn’t give customers the kind of service they deserved.”

Balise says he can’t see 25 years down the road, and doesn’t know what the auto-sales business will look like then. But he can’t imagine that the new Honda dealership will ever become as inadequate as the old one was in its final years. “We overbuilt in a lot of ways,” he said, “and we overdid the parking. We have more than enough spaces now.”

Building first-class facilities that will easily last 30 years has been the goal with each individual piece of Balise’s project to modernize and expand its facilities. Recalling the various components and their dates of completion (at least to the best of his memory), Balise said the pieces started falling in place in 2006, with the completion of the new, state-of-art Toyota dealership on Riverdale Street.

Soon thereafter, renovations were completed at Balise Chevrolet on West Columbus Avenue in Springfield. A new Buick/GMC dealership was constructed on that same street in 2008, the same year that a new Balise Hyundai dealership was built on the site of the former Houser Buick on East Columbus.

Most of these projects, as well as the Honda and Lexus initiatives, were put on the drawing board in 2004 and 2005, said Balise, noting that, for the most part, things have gone according to the original schedule.

There have been a few complications, though, including the securing of a proper site for the new Honda store. Balise said the goal was always to remain on Riverdale Street — site of nearly a dozen dealerships, and a place where many car shoppers begin and end their searches — but assembling a site big enough was a stern challenge.

“We didn’t have enough land to keep Honda on the site, so we were struggling with what to do,” he explained. “We kept playing with a number of alternatives, but we were afraid that, with our growth, we’d end up two years later in the same boat that we were in — without adequate space. So we waited, and and when the Yale Genton site became available, everything just fell into place.”

When building the new Honda facility, Balise borrowed heavily from what has been a very successful new Toyota dealership. The looks are very similar, from the showroom space to the service waiting area to the backroom facilities.

“None of that’s by accident,” said Balise. “That model has been working very well for us, so it just made sense to do the same things here.”

And, as with the Toyota dealership, the larger Honda facility will add up to more jobs — 25% more, by Balise’s estimate. “We’ll be adding people across the board — technicians, advisors, salespeople, and managers.”

And while the Honda dealership did very well given the limitations of a 25-year-old facility and demolition-derby-like conditions, the expectations are even higher now that the company has what would certainly be considered room to grow.

Drive Time

As he led a quick tour of the new Honda facility, Balise conveyed considerable pride that the dealership had kept the dealership on Riverdale Street, replicated the amenities in the Toyota store, and completed construction in only six months.

But one could sense that he already had one eye, and much of his attention, on the next project — and the one after that.

With each piece that falls into place, he’s a little closer to being done with ‘the project,’ but there is still much ground to be broken and many ribbons still to be cut.

George O’Brien can be reached at

[email protected]

Uncategorized
Eye-movement Technique Helps Patients Overcome Psychological Traumas

Dr. George Abbott told the story of a child who was riding a bicycle on a rail line and got stuck on the track.

As a train approached, the engineer saw him too late and couldn’t slow down. The boy, with his back turned, focused on extricating the bike, never saw the engine, and was struck and killed.

“The engineer felt terrible guilt and remorse,” said Abbott, a clinical and counseling psychologist at Holyoke Medical Center. “He couldn’t sleep. He said, ‘if only I had pulled the whistle — maybe the child would have looked up. Maybe he would have seen, and left his bike and gotten off the track.’”

The engineer was recalling all this as he began a behavioral-health technique known as eye-movement desensitization and reprocessing (EMDR), which helps victims of post-traumatic stress disorder (PTSD) and other types of psychological trauma to overcome the mental burden of disturbing events.

“As he started to recall more detail about the event, he started to think more clearly about what had happened,” Abbott said. “Then, in the midst of the process, he realized, ‘I did pull the whistle.’

“He had done it instinctively, but at the time, he was more aware of the horror of what was occurring. He did get relief from that; it’s still a terrible thing that happened, but now he can look at it and say, ‘I didn’t cause this.’ And knowing that, he can rest.”

The EMDR technique, which has been in existence only about 20 years, involves helping patients achieve what’s known as ‘dual-attention awareness,’ which requires them to mentally focus on the trauma while the therapist guides their eyes back and forth.

“To set up dual attention, you have a person think about different aspects of the disturbing experience,” Abbott explained. “Meanwhile, they’re doing a series of lateral eye movements. The person’s awareness is situated midway between what they’re thinking about this disturbing experience and this external activity they’re doing. They have one foot in the past and one foot in the present.”

When a patient is properly positioned between these two poles, he told BusinessWest, the information begins to be digested, and the person is able to let go of the disturbance and allow the related pain, anxiety, depression, anger, and frustration to fall away, to be replaced by a new understanding about the traumatic memory.

“Sometimes people notice new feelings and new facts about a situation,” he said. “They get new insights and thoughts that advance their understanding of what has happened, and they learn from it.”

Mind Matters

Abbott explained that the brain is constantly processing experiences and emotions, but traumatic events have a way of lodging themselves in one’s psyche so that the brain cannot process them correctly. That can lead to problems adapting to everyday situations.

“The brain is wired such that a person is able to adapt to their present life whatever feelings this day brings to them,” he said. “The nervous system is there to help you figure out what’s going on in your environment today and deal with it, drawing on all the learning you’ve done up to now.”

In other words, he continued, “when the brain pieces together all this information, it tends to sort out the negative, painful stuff and keep the other stuff and learn from the situation. But if a disturbing event jams up the process, you’re filled with negative feelings and expectations, negative views of yourself, and nothing is learned.”

Abbott offered, as an example, a child who burns his hand on a stove.

“It scares him. He’s terrified and crying in pain. But it’s not an overwhelming situation, and the brain processes that information quite nicely,” he said. “He’ll get some hugs from his mother, maybe some ice, and a month later, you can ask him about the event, and he’s pretty much forgotten all the pain.

“He hasn’t forgotten that there was pain,” he continued, “but he’s not feeling that pain, or the emotions of fear and horror. They’re going to be done, and what’s left is learning: he’s going to say, ‘don’t put your hand on the stove.’ That’s the way the nervous system works; it takes in experiences, processes them, tosses out what’s not needed for future adaptation, and retains what is needed.”

Now, Abbott continued, consider another child whose house burns down after he played with a candle in an upstairs room, and someone has died in the fire.

“That experience is going to be too overwhelming, and he’s not going to be able to process that,” he explained. “That’s going to sit there as a big block in his mind, inhibiting and interfering with his development. He might always be afraid of going on the second floor of a building. Or at Christmas, when he sees lighted candles in the windows, or a Christmas tree set up near a radiator, he might become extremely anxious and even have panic attacks. He might have difficulty sleeping at night when he’s around those things.”

A victim of an auto accident might suffer similar problems adapting to everyday activities, Abbott continued.

“He may have trouble getting behind the wheel again, or being in the back seat, or driving across a certain highway, or in driving in inclement weather,” he said. “That can prohibit someone from doing what they need to, such as going to work or visiting their family.”

EMDR is one way to break that crippling cycle, he said. “We’re able to take that old experience and give the person’s brain another crack at processing it and removing it, tossing out the negative stuff and incorporating some new learning that can help them.”

New Technique

EMDR first showed up in medical literature in 1989, and the early 1990s saw a flurry of studies of the practice, Abbott explained. “By 1997, it had been established, through controlled-outcome research, to be a valid form of therapy for post-traumatic stress disorder.”

By the turn of the century, it had been approved as a first-line treatment for PTSD by the Department of Defense, the Department of Veterans Affairs, the American Psychiatric Assoc., the National Institute for Clinical Excellence, the International Society for the Study of Traumatic Stress, the governments of Israel and Great Britain, and other bodies. In this region alone — Western Mass., Southern Vt., and Northern Conn. — about 300 practitioners are trained in the technique.

“We actually use it for things beyond post-traumatic stress disorder, although it hasn’t been researched for other problems,” Abbott noted, citing its use to help people recover from divorce, long-term domestic abuse, and other psychologically damaging issues that don’t fall under the umbrella of PTSD, which typically stems from a one-time traumatic event.

“There’s a difference between traumatic and traumatizing events,” he explained. “If you’ve gotten divorced and you can’t get over it, it does not qualify as PTSD, even if the person is very disturbed by it. Someone might be really distraught a year later because their spouse rejected them, and that’s the worst thing that has happened to them in life, but that’s not a traumatic event, even though, for many people, it is a traumatizing event.”

Whether used to clear the psychological block of PTSD or a traumatizing experience like divorce, Abbott said research indicates that EMDR is successful between 90% and 95% of the time, and is especially effective on children.

However, the technique can be somewhat trickier for an adult dealing with a childhood trauma. The reason in such cases may be that the trauma occurred when the brain was still wiring itself, and became more intertwined in the brain’s development.

The technique is not used for biologically based conditions like depression, bipolar disorder, and schizophrenia, but only for what Abbott called experience-based pathologies. Still, for these psychological traumas, “this is a very potent tool.”

And one that has helped countless people — from soldiers to engineers — get their lives … well, back on track.

Joseph Bednar can be reached at

[email protected]

Departments

Affiliated Chambers of Commerce of Greater Springfield
www.myonlinechamber.com
(413) 787-1555

Please see the chamber’s Web site for information about upcoming events.

Young Professional Society of Greater Springfield
www.springfieldyps.com

Please see the chamber’s Web site for information about upcoming events.

Amherst Area Chamber of Commerce
www.amherstarea.com

Please see the chamber’s Web site for information about upcoming events.

Chicopee Chamber of Commerce
www.chicopeechamber.org
(413) 594-2101

Please see the chamber’s Web site for information about upcoming events.

Franklin County Chamber of Commerce
www.franklincc.org
(413) 773-5463

Please see the chamber’s Web site for information about upcoming events.

Greater Easthampton Chamber of Commerce
www.easthamptonchamber.org
(413) 527-9414

Please see the chamber’s Web site for information about upcoming events.

Greater Holyoke Chamber of Commerce
www.holycham.com
(413) 534-3376

Please see the chamber’s Web site for information about upcoming events.

Greater Northampton Chamber of Commerce
www.explorenorthampton.com
(413) 584-1900

Please see the chamber’s Web site for information about upcoming events.

Quaboag Hills Chamber of Commerce
www.qvcc.biz
(413) 283-2418

Please see the chamber’s Web site for information about upcoming events.

South Hadley/Granby Chamber of Commerce
www.shchamber.com
(413) 532-6451

Please see the chamber’s Web site for information about upcoming events.

Three Rivers Chamber of Commerce
www.threeriverschamber.org
413-283-6425

Please see the chamber’s Web site for information about upcoming events.

Greater Westfield Chamber of Commerce
www.westfieldbiz.org
(413) 568-1618

Please see the chamber’s Web site for information about upcoming events.

Departments

ACCGS
www.myonlinechamber.com
(413) 787-1555

Please see the chamber’s Web site for information about upcoming events.

Young Professional Society of Greater Springfield
www.springfieldyps.com

Please see the chamber’s Web site for information about upcoming events.

Amherst Area Chamber of Commerce
www.amherstarea.com

Please see the chamber’s Web site for information about upcoming events.

Chicopee Chamber of Commerce
www.chicopeechamber.org
(413) 594-2101

Please see the chamber’s Web site for information about upcoming events.

Franklin County Chamber of Commerce
www.franklincc.org
(413) 773-5463

March 19: Breakfast Series, 7:30 to 9 a.m., hosted by Deerfield Inn. Program speakers: John Fabel, inventor, educator, entrepreneur, and bike nut; innovative green-technology businesses including Sylvan Cycles, Qteros, and Ecotrek. Sponsored by Greenfield Savings Bank. Cost: members $12, non-members $14. To make reservations, call (413) 773-5463 or e-mail
[email protected]  by March 16.

Greater Easthampton Chamber of Commerce
www.easthamptonchamber.org
(413) 527-9414

Please see the chamber’s Web site for information about upcoming events.

Greater Holyoke Chamber of Commerce
www.holycham.com
(413) 534-3376

March 17: St. Pat’s Salute Breakfast, 7:30 to 9 a.m., sponsored by PeoplesBank. Hosted by Log Cabin Banquet & Meeting House, Holyoke. Cost: $20. Call the chamber office at (413) 534-3376 for reservations.

March 24: Table Top Expo, 4 to 7 p.m. (snow date March 30), presented by the Greater Holyoke, Chicopee, Easthampton, and Northampton chambers of commerce. Hosted by Log Cabin Banquet & Meeting House, Holyoke. The public is invited. Cost: $5; vendors $100 for a table. Call (413) 534-3376 or any of the chambers to reserve a table.

Greater Northampton Chamber of Commerce
www.explorenorthampton.com
(413) 584-1900

March 17: St. Patrick’s Day Breakfast, 7:30 to 9 a.m., hosted by Clarion Hotel & Conference Center.
March 24: 16th Annual Table Top Expo, 4:30 to 7 p.m., hosted by the Log Cabin Banquet & Meeting House, Holyoke. Cost: $5 in advance, $10 at the door.

Quaboag Hills Chamber of Commerce
www.qvcc.biz
(413) 283-2418

Please see the chamber’s Web site for information about upcoming events.

South Hadley/Granby Chamber of Commerce
www.shchamber.com
(413) 532-6451

Please see the chamber’s Web site for information about upcoming events.

Three Rivers Chamber of Commerce
www.threeriverschamber.org
413-283-6425

Please see the chamber’s Web site for information about upcoming events.

Greater Westfield Chamber of Commerce
www.westfieldbiz.org
(413) 568-1618

Please see the chamber’s Web site for information about upcoming events.

Departments

ACCGS
www.myonlinechamber.com
(413) 787-1555

Please see the chamber’s Web site for information about upcoming events.

Young Professional Society of Greater Springfield
www.springfieldyps.com

Please see the chamber’s Web site for information about upcoming events.

Amherst Area Chamber of Commerce
www.amherstarea.com

Please see the chamber’s Web site for information about upcoming events.

Chicopee Chamber of Commerce
www.chicopeechamber.org
(413) 594-2101

Please see the chamber’s Web site for information about upcoming events.

Franklin County Chamber of Commerce
www.franklincc.org
(413) 773-5463

March 19: Breakfast Series, 7:30 to 9 a.m., hosted by Deerfield Inn. Program speakers: John Fabel, inventor, educator, entrepreneur, and bike nut; innovative green-technology businesses including Sylvan Cycles, Qteros, and Ecotrek. Sponsored by Greenfield Savings Bank. Cost: members $12, non-members $14. To make reservations, call (413) 773-5463 or e-mail [email protected] by March 16.

Greater Easthampton Chamber of Commerce
www.easthamptonchamber.org
(413) 527-9414

Please see the chamber’s Web site for information about upcoming events.

Greater Holyoke Chamber of Commerce
www.holycham.com
(413) 534-3376

March 4: Leadership Holyoke Program, sponsored by PeoplesBank. Presented by the Greater Holyoke Chamber of Commerce in partnership with Holyoke Community College. Speakers, discussions, classroom time, and field trips are included in this 11-week session. Call the chamber at (413) 534-3376 for details.

March 17: St. Pat’s Salute Breakfast, 7:30 to 9 a.m., sponsored by PeoplesBank. Hosted by Log Cabin Banquet & Meeting House, Holyoke. Cost: $20. Call the chamber office at (413) 534-3376 for reservations.

March 24: Table Top Expo, 4 to 7 p.m. (snow date March 30), presented by the Greater Holyoke, Chicopee, Easthampton, and Northampton Chambers of Commerce. Hosted by Log Cabin Banquet & Meeting House, Holyoke. The public is invited. Cost: $5; vendors $100 for a table. Call (413) 534-3376 or any of the chambers to reserve a table.

Greater Northampton Chamber of Commerce
www.explorenorthampton.com
(413) 584-1900

March 3: Arrive@5, 5 to 7 p.m., hosted by Calvin Coolidge Nursing & Rehabilitation Center for Northampton. Cost: members $10, guests $15.

March 17: St. Patrick’s Day Breakfast, 7:30 to 9 a.m., hosted by Clarion Hotel & Conference Center.

March 24: 16th Annual Table Top Expo, 4:30 to 7 p.m., hosted by the Log Cabin Banquet & Meeting House, Holyoke. Cost: $5 in advance, $10 at the door.

Quaboag Hills Chamber of Commerce
www.qvcc.biz
(413) 283-2418

Please see the chamber’s Web site for information about upcoming events.

South Hadley/Granby Chamber of Commerce
www.shchamber.com
(413) 532-6451

Please see the chamber’s Web site for information about upcoming events.

Three Rivers Chamber of Commerce
www.threeriverschamber.org
413-283-6425

Please see the chamber’s Web site for information about upcoming events.

Greater Westfield Chamber of Commerce
www.westfieldbiz.org
(413) 568-1618

Please see the chamber’s Web site for information about upcoming events.

Uncategorized
The Difference Makers Class of 2010 Will Be Honored on March 25

The stage is set — sort of.

Details are falling into place for what should be a very special night, when BusinessWest honors its Difference Makers class of 2010. The date? March 25. The place? The Log Cabin Banquet & Meeting House in Holyoke. The time? Things start at 5 and will go till whenever people are done celebrating.

The occasion? Recognizing the talents and many accomplishments of this year’s Difference Makers. They are:

  • The Irene E. and George A. Davis Foundation, to be represented by its executive director, Mary Walachy;
  • Ellen Freyman, shareholder with the Springfield-based law firm Shatz, Schwartz and Fentin, P.C.;
  • James Goodwin, president and CEO of the Center for Human Development;
  • Carol Katz, CEO of the Loomis Communities; and
  • UMass Amherst, represented by its chancellor, Robert Holub.
  • To read the stories of these Difference Makers, visit the BusinessWest Web site, www.businessswest.com.

    More than 400 people are expected to turn out for the event, which will feature a networking hour, introductions of the winners, a short speech from each one, some live entertainment, butlered hors d’oeuvres and food stations, and an update on Project Literacy, an endeavor launched by the first class of Difference Makers in 2009, and one that will be continued by the 2010 winners and all future classes.

    This effort, said Kate Campiti, BusinessWest’s associate publisher and advertising manager, was designed to focus attention on the broad issue of literacy and to direct energy and imagination to specific projects to address this critical issue. In 2009, the Difference Makers, working with staff at BusinessWest, collected hundreds of books for the Hasbro Summer Learning Initiative through the United Way of the Pioneer Valley.

    In addition, said Campiti, the group drafted a long-range strategic plan for maintaining the focus on this subject and fulfilling a new stated mission: “Creating a Culture of Literacy — One Book at a Time.”

    “It’s really going to be a fun, exciting evening,” Campiti said of the March 25 festivities. “There will be some great networking opportunities, and, of course, we have some wonderful stories to tell.”

    Thus, this is an event with a purpose, said Campiti, adding that the event has been crafted to not only introduce the winners, but to use their stories to inspire others and hopefully create more momentum for the region moving forward.

    This momentum is summed up in what will be an ongoing theme for the Difference Makers event, the so-called Butterfly Effect, said Campiti, referring to the concept that small events (such as the flapping of a butterfly’s wings) can have large, widespread consequences.

    Five area companies have signed on as sponsors for the Difference Makers event: Catugno Reporting/Sten-Tel, Comcast Business Class, Peritus Security Partners, the law firm Royal & Klimczuk, and Sarat Ford/Lincoln Mercury.

    Tickets for the event are $50 each, and tables of 10 are available. For more information or to order tickets, call Melissa Hallock, BusinessWest’s sales and marketing coordinator, at (413) 781-8600 begin_of_the_skype_highlighting              (413) 781-8600      end_of_the_skype_highlighting, ext. 10; or e-mail[email protected].

    Departments

    ACCGS
    www.myonlinechamber.com
    (413) 787-1555

    Please see the chamber’s Web site for information about upcoming events.

    Young Professional Society of Greater Springfield
    www.springfieldyps.com

    Please see the chamber’s Web site for information about upcoming events.

    Amherst Area Chamber of Commerce
    www.amherstarea.com

    Please see the chamber’s Web site for information about upcoming events.

    Chicopee Chamber of Commerce
    www.chicopeechamber.org
    (413) 594-2101

    Please see the chamber’s Web site for information about upcoming events.

    Franklin County Chamber of Commerce
    www.franklincc.org
    (413) 773-5463

    March 19: Breakfast Series, 7:30 to 9 a.m., hosted by Deerfield Inn. Program speakers: John Fabel, inventor, educator, entrepreneur, and bike nut; innovative green-technology businesses including Sylvan Cycles, Qteros, and Ecotrek. Sponsored by Greenfield Savings Bank. Cost: members $12, non-members $14. To make reservations, call (413) 773-5463 or e-mail [email protected] by March 16.

    Greater Easthampton Chamber of Commerce
    www.easthamptonchamber.org
    (413) 527-9414

    Please see the chamber’s Web site for information about upcoming events.

    Greater Holyoke Chamber of Commerce
    www.holycham.com
    (413) 534-3376

    March 4: Leadership Holyoke Program, sponsored by PeoplesBank. Presented by the Greater Holyoke Chamber of Commerce in partnership with Holyoke Community College. Speakers, discussions, classroom time, and field trips are included in this 11-week session. Call the chamber at (413) 534-3376 for details.

    March 17: St. Pat’s Salute Breakfast, 7:30 to 9 a.m., sponsored by PeoplesBank. Hosted by Log Cabin Banquet & Meeting House, Holyoke. Cost: $20. Call the chamber office at (413) 534-3376 for reservations.

    March 24: Table Top Expo, 4 to 7 p.m. (snow date March 30), presented by the Greater Holyoke, Chicopee, Easthampton, and Northampton Chambers of Commerce. Hosted by Log Cabin Banquet & Meeting House, Holyoke. The public is invited. Cost: $5; vendors $100 for a table. Call (413) 534-3376 or any of the chambers to reserve a table.

    Greater Northampton Chamber of Commerce
    www.explorenorthampton.com
    (413) 584-1900

    March 3: Arrive@5, 5 to 7 p.m., hosted by Calvin Coolidge Nursing & Rehabilitation Center for Northampton. Cost: members $10, guests $15.

    March 17: St. Patrick’s Day Breakfast, 7:30 to 9 a.m., hosted by Clarion Hotel & Conference Center.

    March 24: 16th Annual Table Top Expo, 4:30 to 7 p.m., hosted by the Log Cabin Banquet & Meeting House, Holyoke. Cost: $5 in advance, $10 at the door.

    Quaboag Hills Chamber of Commerce
    www.qvcc.biz
    (413) 283-2418

    Please see the chamber’s Web site for information about upcoming events.

    South Hadley/Granby Chamber of Commerce
    www.shchamber.com
    (413) 532-6451

    Please see the chamber’s Web site for information about upcoming events.

    Three Rivers Chamber of Commerce
    www.threeriverschamber.org
    413-283-6425

    Please see the chamber’s Web site for information about upcoming events.

    Greater Westfield Chamber of Commerce
    www.westfieldbiz.org
    (413) 568-1618

    Please see the chamber’s Web site for information about upcoming events.

    Departments

    Check This Out

    The Ronald McDonald House Charities of Connecticut and Western Mass. gives grants to nonprofits in the area that help children, and recently, $4,000 was awarded to Link to Libraries based in East Longmeadow. Here, Janet Crimmins, co-founder of Link to Libraries, receives the check at ceremonies at Pottenger School in Springfield, which received a donation of 150 books for the school library. Following the presentation, Link to Libraries conducted a Read Aloud program for students, in which a picture book was read and each student received a free book to bring home and share with family and friends.


    Engineering Excellence

    Westfield-based Tighe & Bond recently received an Engineering Excellence Award from the American Council of Engineering Companies of Connecticut (ACEC) for the Route 34 Roadway Improvement Project in New Haven, Conn. The award was presented on Jan. 21 at ACEC’s annual awards banquet following a competition open to firms engaged in the practice of consulting engineering in Connecticut. Here, Chris Granatini, P.E. (center) accepts the award on behalf of Tighe & Bond.


    Heart to Heart

    The Second Annual Heart to Heart gala was staged Feb. 6 to benefit Rick’s Place, the Wilbraham-based organization, founded in honor of 9/11 victim Rick Thorpe, that provides support to grieving children and their families. At left, Shelly Bathe Lenn, left, executive director of Rick’s Place, prepares to draw the winning ticket for the grand prize in the raffle as board member Bill Scatolini and Jennifer Boudreau look on. Below, board members and administrators gather for a group photo. From left: Dr. Matt Haluch, Ken Tobias, Dan Sheehan, Amy Selvia-Smith, Carole Mangels (program coordinator), Brian Bracci, Bathe Lenn, Gina Kahn, Rick Hill, Mike Hassett, Glen Garvey, Tina Kuselias, Scatolini, Christina Cracci, and Mark Brannigan.


    Design of the Times

    Springfield Mayor Domenic Sarno (center) and UMass Amherst Chancellor Robert Holub (far right) were among several Springfield and UMass officials swinging sledgehammers recently to dedicate the start of renovations to 3-7 Elm Street. That property, in Court Square across from City Hall, will be the location of the new UMass Design Center, which will house faculty, staff, and graduate students, and will undertake projects such as park improvements, urban planning, and conservation upgrades that will benefit the city. In addition to storefront offices, the building will also feature a design studio on the ground floor and low-rent apartments on the upper floors.


    Camp Friendly’s

    17-year-old Trevor Bynum of Springfield (left) says ‘thank you’ in American Sign Language to Friendly’s president and CEO, Ned Lidvall. Lidvall recently welcomed Bynum to Friendly’s corporate office for the annual kickoff of Cones for Kids for Camp Friendly’s. Bynum is hearing-impaired and has benefited since he was a young child from Easter Seals Camp at Agassiz Village in Poland, Maine. Since 1981, Friendly’s has been raising money for Easter Seals so that kids with disabilities, like Trevor, can enjoy Camp Friendly’s programs. Friendly’s raised $144,000 in Massachusetts alone last year and ran its 2010 Cones for Kids program through Feb. 13 in every Friendly’s restaurant.


    Ovations

    Mime Robert Rivest delivers a performance in the Ovations series of cultural and educational events at Springfield Technical Community College. Celebrating its 15th anniversary this spring, Ovations is sponsored in part by Chicopee Savings Bank. Events in the series are presented for STCC students and the general public.


    Black History Month

    Springfield Technical Community College Nursing professor Anne Mistivar-Payen, right, who is seeking relatives in Haiti, is presented with a Reflections lamp by Myra Smith, vice president for Human Resources and Multicultural Affairs. All Black History Month events at the college this year were dedicated to the Haitian people, and fund-raising proceeds will be donated to Haiti relief efforts.

    Features
    A Sagging Economy, Other Forces Push Some into Business Ownership

    Entrepreneurs of NecessityMaking the transition from employee to business owner is usually a scary proposition. What’s prompting more people to take such a plunge is the realization that the corporate world is no less scary and, in many ways, even less secure. But whether one chooses this route by choice or out of necessity, a challenging roller-coaster ride almost always awaits.

    Trisha Thompson called it “working for the Mouse,” as opposed to ‘the man.’

    That’s a phrase used by many of those who find themselves in the employ of the massive Disney Corp., which Thompson was, as executive editor of a Northampton-based monthly publication for parents called Wondertime.

    That’s was.

    Indeed, the corporation abruptly shut down the magazine roughly a year ago, despite what most all involved considered solid early success. “We made all our numbers,” said Thompson, referring to the start-up’s performance over its first several years. “We received some awards, we were on track with our circulation … we were a good magazine. We went from an original staff of seven to 32, but they decided to just shut it down.”

    Fast-forwarding things a little, Thompson said this sudden, completely unexpected turn of events provided the rather violent push she and her husband, Fred Levine, then a freelance writer and editor, needed to start their own business venture, called Small Batch Books. Operated out of their home in Amherst, this vanity-press operation specializes in personal memoirs, family histories, and commemorative books.

    It was launched last summer after some extensive job hunting and soul searching led the two to determine that this was the best, most practical route for them to take given their ages (Trisha was 49, Fred 52), their career aspirations, and the decidedly unsteady state of the print publishing industry.

    “It doesn’t feel safe anywhere anymore — there’s no place to go that’s really all that secure,” said Thompson as she explained why she turned down a few other opportunities in publishing, including one in Iowa, and then stopped looking, even if that meant entering the often-scary world of entrepreneurship. “I thought to myself, I’m going to uproot my family to go to Des Moines, and then in a year they’re going to shut that down? No, thank you.”

    And because no place is safe in most all sectors of the economy, many, like Thomson and Levine, have become what Dianne Fuller Doherty calls “entrepreneurs of necessity.”

    Elaborating, Doherty, director of the Mass. Small Business Development Center Network’s western regional office, said that most who go into business for themselves do so out of choice or opportunity. But all economic downturns, and especially the so-called Great Recession, have seemingly removed choice from the equation for some who have found themselves downsized and with few, if any, attractive job opportunities.

    “We’re seeing many people who are choosing this path out of necessity,” she said, “which isn’t always a good thing. Some people are cut out for this, and some people aren’t.”

    Sometimes, such entrepreneurial leaps are brought on by other factors, such as a company’s relocation, discontinuation of programs, changes in administration at a company or institution, or others. For Dan Touhey, the ‘push,’ as those who have made this transition call it, came when his long-time employer, Spalding, which he most recently served as vice president of marketing, announced it would be moving out of Springfield.

    The first announced destination was Atlanta, home to Russell Athletic, which bought Spalding several years ago, Touhey explained. But then, when Fruit of the Loom bought Russell, employees were told that if they wanted to stay in the organization they would have to relocate to Bowling Green, Ky.

    And Touhey never gave that mailing address any serious consideration.

    So after sifting through some offers from recruiters and rejecting them — none looked solid enough in these days of unrest and consolidation in corporate America — he decided to go out on his own last spring with DPT Consulting.

    There are two aspects to this business. The first, concerning his primary client, the Berkshire Opportunity Fund, involves channeling small businesses looking for funding to that venture-capital outfit. The second is centered on offering Touhey’s vast experience in business and marketing to small businesses that can use it. These include a cycling-apparel company in Northampton and a start-up that manufactures a product called the ‘bunt-down bat.’

    As in all cases when individuals mull the shift from being an employee to being self-employed, those who take this step out of necessity must still perform the needed due diligence, said Lyne Kendell, senior business advisor for the MSBDC, who has counseled many people weighing such a decision.

    In short, such individuals must have a solid business concept and a plan of attack, she explained, but also the needed skill sets to be an entrepreneur (not everyone has them), and a passion for what they want to do.

    “It can’t be something they just feel like they want to do or should do,” she explained. “And it shouldn’t be just a way to make money. It has to be something they’re passionate about. Without that, it won’t succeed.”

    By the Book

    This requisite passion was apparently missing the first time Thomson and Levine met with Kendell.

    That was seven years ago, when they were pondering a different kind of venture, one involving custom publishing in the corporate realm, or what Thompson described as “extended advertorials” for products and services.

    “Within about 10 minutes, she was giving us this weird eye, the stink-eye kind of thing,” Thompson recalled. “We were looking over our shoulders saying, ‘who’s she making this face at?’ It was us. She said, ‘do you really want to do this? I’m getting the feeling you don’t, but feel you could or should.’

    “We said, ‘well, of course we do,’” Thompson continued. “But shortly thereafter, we found out she was right, but by then, we had already rented office space and spent money unnecessarily.”

    Things were different when Levine and Thompson were again sitting across the MSBDC conference table from Kendell, this time explaining Small Batch Books. The two told Kendell (and BusinessWest) that they believed they had a somewhat unique concept — a soup-to-nuts vanity publishing operation — and something that they truly believed in.

    This time around, the body language conveyed the necessary confidence and passion, said Kendell, who said she gave Levine and Thompson a homework assignment of sorts, one they ultimately scored well on.

    “I gave them some tasks to do and things to think about, on both the personal side and the business side, and a few weeks later, they came back with those tasks completed and with the confidence that they could take the plunge,” she said. “On the personal side, they have to do what I call a personal retreat — do they have the personal wherewithal to do this? If they’re going to work together, what would the guidelines be for the home life and business life? On the business side, it’s more looking at skills, contacts, potential revenue streams, whether you really know the market, and whether you could, if necessary, live on a part-time job or savings for 12 to 18 months.”

    Kendell has been assigning lots of homework these days, as she and others at the MSBDC handle a larger portfolio of cases than would be considered normal, mostly due to the recession.

    Many of these cases involve businesses that are hurting, said Allen Kronick, senior business advisor for the MSBDC, noting that some wait too long to seek help. For these businesses he sometimes uses the term ‘dead on arrival’ to describe their condition, meaning that there is nothing he or anyone else can do for them. Many others can be helped, he said, adding that his own portfolio has many cases involving companies trying to find ways to hang on until the economy improves — and succeeding.

    Meanwhile, many other cases involve startups, with a good percentage of them blueprinted by individuals who have been downsized and can’t find another job, or at least one to their liking, or who could perhaps find a job similar to what they had before, but are tired of what Kendell called the “rat race.”

    Looking over his portfolio, Kronick said he has several clients that fit this description. They include everything from a former MSPCA employee — laid off when that agency shut down its Springfield facility — who is now making and selling cat scratch posts, to a laser engineer who knew his days were numbered with his now-former employer and started his own venture, to some other former executives at Spalding trying to figure what to do next.

    Tuohey’s situation involves both the recession and general uncertainty about corporate America. He told BusinessWest that, in this economy, even though things have improved somewhat since last spring, opportunities in marketing, and especially senior marketing positions, are few and far between. But recruiters did call, he continued, and upon listening to what they were saying, he became increasingly convinced that there were few, if any, situations that provided the real security and peace of mind he was seeking.

    “When I did find situations, they were less than ideal,” he explained. “They were too similar to what I had just left, and I knew how quickly things could change. I looked at a couple of situations, gave them serious consideration, and decided to decline.”

    Eventually, he said he simply grew tired of waiting for the ideal situation to come about and for the economy to rebound, and started his own venture. The work with the Berkshire Opportunity Fund has been steady and has given him a solid foundation, he explained, adding that he’s slowly but surely building a portfolio of clients in sports-related businesses that can tap into his marketing and brand-building expertise.

    VOmax, a Northampton-based cycling-apparel maker, is one such client. Tuohey said he recently helped the company secure licenses with the National Basketball Assoc., National Hockey League, and Major League Baseball, to make clothes with team logos and colors. Meanwhile, with the Bunt Down Bat venture, he is helping the owner build brand recognition and take manufacturing operations to a higher level.

    Gifted and Talented

    For Marge Slinski, the push into entrepreneurship didn’t come from the recession. Instead, it came first from a change of direction regarding the UMass program she had been involved with — one concerning youths at risk — and an informal policy at the school that acted as a career barrier.

    Elaborating, Slinski said she had a position of authority with a national program, one that won several million dollars in grants to create and replicate initiatives involving youths at risk. She eventually lost that position when the school opted for a different course, and found out rather quickly that, to attain a position with similar responsibilities, challenges, and opportunities to grow, she would need a doctoral degree, which she didn’t have and didn’t want to put her life on hold to earn.

    Instead, she went to the Smith College Career Center (she’s an alum) to get some counseling on what to do next. “I was essentially a person who lost a great job and had no way to replace it,” she explained, adding that those at Smith told her that she could take some of her strengths, specifically those in the arts, and what she called “collaboration building” and perhaps use them to start a business.

    She took that advice and started Choices, LLC, a venture run out of her home that is focused on helping companies find appropriate gifts for their corporate clients.

    Through collaborations with American artists such as Stephen Schlanser, Jennifer McCurdy, Geoffrey Smith, and others, she’s commissioned suitable, meaningful gifts for clients ranging from Fortune 100 companies to locally based banks. The recipients vary, from Mideast oil sheiks to Chinese businessmen to retiring employees, and the occasions vary as well, from celebrations of $1 billion sales (for those Fortune 100 companies, obviously) to employees’ 25th anniversaries.

    “I had a new mission,” said Slinski. “Instead of youth at risk, I’m getting corporations to value American arts and crafts as key corporate gifts for their VIPs.”

    Starting with a few leads given to her by her husband, who’s in business, Slinski has managed to steadily grow the company over the past few years, and is now looking to take on a partner and take it to the next level.

    Meanwhile, Levine and Thompson, who worked in Western Mass. several years ago, then relocated for other job opportunities before returning nearly a decade ago, told BusinessWest that they’ve pretty much understood for some time that they would likely have to go into business for themselves, given the rocky state of the publishing industry in recent years.

    “We knew when we moved back here that staying in publishing is not the best place to be, and that we’d probably have to come up with something on our own at some point,” said Levine. “We were lucky along the way in that we did find some staff jobs and we were able to cobble things together with freelance work. But after this last round, with Trisha getting let go, and with the economy taking a huge, huge bite out of print publishing in general, we knew we’d have to do something on our own that would be more stable.”

    Over the past several months, they’ve been able to approach stability through several projects involving personal or family histories or other legacy initiatives, most all of them for customers outside the 413 area code; one current work in progress is for a client in Australia.

    “There are many who won’t have fortunes to leave behind, but will have thoughts and memories and words,” said Thompson, noting, as one example, the remaining World War II veterans and Holocaust survivors, many of whom, as they approach or reach their ’90s, are thinking about putting their stories into something that can be preserved for future generations.

    “They have a legacy to leave behind,” she said, adding that this phenomenon certainly provides some growth potential for their fledgling business.

    Free Spirits

    When asked about making the transition from employee to employer, or sole proprietor, those we spoke with said there is a definite learning curve that is part and parcel to such a career shift.

    There are things to absorb, especially on the financial side of things, and there are some trade-offs. There is no steady paycheck anymore, said Thompson, stressing, as she did repeatedly, that there are no sure things in the corporate world either in this day and age. But there is freedom, more responsibility, and, in general, a pride in ownership that doesn’t come with working for someone.

    “It’s very freeing, but’s also a little scary when you’re not working for the mouse,” said Thompson, who noted that, without the strong push that came with the closing of Wondertime, she and Levine may have not made the leap. “It’s freeing because you have as much autonomy and decision-making power as you do responsibility, and that’s unusual. There’s no one else to blame if something doesn’t go right.”

    Said Levine, “on the days when it gets dicey for us and we start to get a little scared, we take a step back and look at the people we know from the long careers we’ve had who have stayed with a large publishing company and lost their jobs because the magazine got sold to some other huge conglomerate. It isn’t always better on the other side.

    “But maybe the biggest difference for me is realizing how much energy you spent in a
    taff job just dealing with personalities and the whole political machinery of it,” he continued. “Now, you can take all that energy and put it into building your business, and also on the creative side as well. Just think about all the time you lose sitting in meetings.”

    Roughly a year after he made the transition, Tuohey has no regrets and isn’t looking back, only ahead. He, too, likes the freedom and greater sense of satisfaction that comes with business ownership.

    “You definitely make your own breaks,” he said. “The thing about what I’m doing that’s so fulfilling for me is that I’ve earned every penny that I’ve made doing this, and I’ve become much more well-rounded of a professional. I think I’m more determined, and more confident in my abilities.

    “Those are the absolute positives,” he continued, “plus I don’t have to jump on a plane every week and fly off and not see my kids.”

    Slinski said her background has been in program development, not business management, so she has had to learn many of the basics, from balance sheets, which she’s still mastering, to pricing.

    “The hardest thing to learn was to ask for the money I deserved; I would tend to underprice, but I’m getting better at it,” she said. “Overall, I was never a business person; I was great at creating things and developing things systematically, but the business side was all new to me, and I had to learn.”

    All those who make the transition to business owner, whether by choice or out of necessity, should be prepared for what Tuohey called a “roller-coaster ride.”

    “There are a lot of ups and downs and emotional swings,” he explained. “Most of all, people have to be prepared to work hard and have some determination and some perseverance; it’s not an easy ride by any means.”

    The Bottom Line

    Touhey says he still hears from recruiters.

    “I get calls once in a while,” he said. “I tell them that I’ve stopped looking for a job, but if they want to talk to me, and there’s an ideal situation, I’ll certainly listen.

    “But I’m going to be the one dictating the terms; I’m not just going to jump back in,” he continued. “I’ve found something I think I can grow, and in the meantime, I’ve proven to myself and my family that I’m capable of providing for us with this, and there’s a certain amount of accomplishment in that.”

    In other words, a former entrepreneur of necessity is now one by choice — and he’s not alone.

    George O’Brien can be reached at[email protected]

    Class of 2010 Difference Makers

    Carol Katz
    Chief Executive Officer of Loomis Communities

    Upon hearing that more than a few of the many people who nominated her for the Difference Makers Class of 2010 wrote that she “transformed care for older adults,” Carol Katz chuckled before saying that she found such language flattering, if also a little excessive.

    “I would hardly call myself transformational, but that is a term that’s used in our industry in some ways,” said Katz, CEO of the South Hadley-based Loomis Communities, before quickly acknowledging that she obviously played a lead role in that organization’s drive to stay atop — and well above — the curve when it comes to adopting the more-patient-centered model of care now being embraced across the country (more on that shortly).

    “And besides,” she continued while explaining this concept and why and how it was incorporated at Loomis, “I certainly didn’t do it all by myself. It’s been a total team effort.”

    Elaborating on the patient-centered model, Katz said that, as the name suggests, it puts the patient at the center of care initiatives. As logical as that sounds, she told BusinessWest, until about a decade ago, the staff at long-term-care facilities such as nursing homes was in the center, in the so-called ‘patient-care’ model.

    “Traditionally, care has been provided in a very institutional way, and nursing homes in particular, like hospitals, are staff-driven, with things done for the convenience of the institution and as far from home life as it can possibly be,” she explained. “There’s been a movement afoot for some years now, in nursing homes but also other facilities, to really change the culture to what they call person-centered care.

    “It’s not enough just to make it more home-like,” she continued. “It’s placing the patient at the center of the care, not the staff. Instead of bringing in extra people on Monday, Wednesday, and Friday, and that’s when everyone gets their showers, you ask the patient, ‘do you like to take a shower or a bath, and would you like it in the morning or the evening? It’s not what’s convenient for the staff; it’s what the patient wants.”

    As a result of the teamwork Katz mentioned, Loomis Communities became one of the first institutions of its kind to receive state grants to implement this new way of providing care, and Loomis House was just the second nursing home in North America to receive person-centered-care accreditation.

    But these transformational efforts comprise just one of the realms for which Katz has been called a Difference Maker. Others include her work to expand the Loomis Communities, her service to innumerable nonprofits in the area, and her ongoing efforts to create a culture of giving back at all of the Loomis facilities.

    When she arrived in 1989 after stints with skilled-nursing facilities in Wisconsin and Agawam, Loomis had one facility — Loomis House in Holyoke — with a second, Loomis Village, under construction.

    Recognizing the need to continually expand to better meet its mission, but also understanding that new construction wasn’t (and still isn’t) needed because of demand levels, Loomis has grown through acquisition.

    The first such move was Applewood in Amherst, and the second was Reed’s Landing in Springfield, the bankrupt facility that was acquired late last summer. There, Katz has led a change in the fee model that has put that facility within reach of far more area residents.

    While expanding Loomis Communities and changing its model of care, Katz has also volunteered her time, energy, and expertise to organizations ranging from the Holyoke Chamber of Commerce to PeoplesBank; from Westfield State College to her synagogue; from the United Way to the Holyoke Rotary Club.

    She says she finds nonprofit governance to be “fascinating,” and, over the years, became very interested in the subject of nonprofit management, while becoming what she called a “board junkie.” However, she says she limits her work, and the number of ‘yeses’ given those who ask her to serve, to areas that have relevance to her professionally or personally, “or something I think I can help make a difference.”

    And she has made giving back to the community part of the culture of life at all of the Loomis communities. Indeed, residents have contributed to a number of causes and charitable events. For example, they have sold decorative Valentine’s Day cookies to benefit the American Heart Assoc.; sold daffodils and participated in the Relay for Life for the American Cancer Society; walked, raised money, and sold more than 183 dozen blueberry muffins to benefit the Alzheimer’s Assoc. Memory Walk; staged blood drives for Cooley Dickinson Hospital, Mercy Medical Center, and the American Red Cross; sold Brightside Angels at the Holyoke Mall; and wrapped gifts for the hospice program of the Holyoke Visiting Nurse Assoc.

    “Our five-year strategic plan has five focus areas, and the first one is community integration, and that means both having events on our campuses that bring the public in and engaging our residents in the broader community,” she said, noting that many residents in each Loomis facility are from the community in question. “Just because you move from an address in South Hadley to Loomis Village doesn’t mean you stop being a citizen of South Hadley.

    “We’re involved — and one of the reasons I’ve gotten involved with so many civic organizations over the years is because it’s the right thing to do; it’s the way I was brought up,” she continued. “We rely on the community to give us residents and give us services, and we owe back to the community.”

    The sum of all this work across several different fronts prompted the many who nominated Katz — a group that included some who work with her at Loomis, a few of the organization’s board members, others who serve with her on boards and commissions, and some who simply admire her work — to stretch their vocabularies and find phrases such as these:

    • “She has the uncanny ability to recognize the most important issues and figure out logical and effective ways to deal with them.”
    • “She does not just volunteer; she always seems to rise to leadership positions that place enormous demands on her time.”
    • “There are those who lead because they can; Carol Katz leads because she must.”
    • Carol is known across Massachusetts and the entire industry for her tenacity, leadership, and progressive ideas, and I am certain that we have seen only a glimpse of her vision.”
    • “With Carol’s wise direction, Loomis’ promotion of well-being of its residents has been matched by its contribution to the economy of the region.”
    • “She inspires me.”

    That last writer probably spoke for everyone who has worked with Katz in any of the many settings in which she has made a difference. —George O’Brien

    Features
    How George Katsoulis and His Family Business Overcame a Nearly Fatal Blaze
    Triumph over Tragedy

    George Katsoulis (left, with brother Nick) says both he and the Spartan business have rebounded from the fire.

    George Katsoulis remembers things happening almost in slow motion.

    “The best way I can describe it,” he told BusinessWest, “was that it was like watching something happen in a movie or TV show. You know it’s reality, but it’s just so hard to believe that you can’t process it. I felt like I was an actor playing a role.”

    He was talking about the fire on March 27 that nearly took his life, closed several business ventures in a crowded block of Memorial Avenue in West Springfield, and forever changed the family business George ran along with his brother, Nick. The blaze left him with third-degree burns over more than three-quarters of his body and doctors thinking that he probably wouldn’t survive.

    He did, and so did the venture, now called Spartan Auto Care Center, that was started by his father, Markos, more than a half-century earlier. And in both cases, the stories involve determination, or sheer will, not to let the fire win the battle.

    They also involve family, friends, and Spartan’s customers, who supplied more than enough support for George, who spent several months in a coma, and the business itself to find that will to carry on.

    “You go through your daily life, and you don’t think about the impact that you make,” said Nick, “but seeing the number of cards, the support, you see that George really made an impact on people. It was an overwhelming outpouring. Seeing that kind of response … that was a factor in our wanting to get back in business as well.”

    The business was back up and running less than a year after the blaze. For George, the climb back has taken much longer, and it is still ongoing. He works a few hours a week, and is optimistic that this year he will be more active with a company that continues to evolve.

    In this issue, BusinessWest looks back on the events of that fateful March day, but also at the comeback efforts for both the business owner and the business. And they are truly inspirational.

    Igniting a Comeback

    Three seconds.

    That’s how long George Katsoulis says it took for a ribbon of fire to reach him and one of his employees as they carried a gas tank to the back of the shop as the afternoon wore on that day that no one will forget.

    “Nick was in our other store at 631 State St. in Springfield, and I was managing the shop,” George began as he recalled the events that led to the calamity that happened with almost no warning. “It was business as usual; nothing particularly stood out about that day.

    “A typical repair we do is to a damaged fuel pump, most commonly located inside gas tanks these days,” he continued. “The job that day … I remember being in my office on the phone, watching through the window as one of my mechanics took the gas tank out of a car. It was sitting under the vehicle. What you want to do is bring that tank away from the bays, into the shop just behind the bays. I could see the mechanic looking around for another body to help him carry the tank. You hate to see someone idle, so I got off the phone and went to help him move it.”

    That’s when an otherwise typical day became anything but.

    “We proceeded to move the tank from the front of the shop to the back,” George said. “When we got in the back room, well, it had been sitting around, so gas fumes had gotten into the air. I can’t say that I saw the fire begin, but the fire came through the doorway we just entered.”

    Nick explained that a mechanic in a bay adjacent to the fuel-pump job was cutting a muffler off, and he speculated that this ignited the fumes that had collected in the ceiling. The fire then set off to find the source — the tank in the two men’s hands.

    “It was a pretty full tank,” George said, “and we spilled a fair amount of the gas on our journey to the back room. It was like a fuse. We were holding the tank, and we watched the flames come to us … it probably took about three seconds to find us.

    “I remember being arm’s length away from a fire extinguisher, but I couldn’t reach it, because between me and that extinguisher were all the flames. Arm’s length, and I just couldn’t reach it.”

    Over in Springfield, Nick recalled, he received a couple of phone calls from friend who worked in Tower Square. “They said, ‘I think you better go check out what’s going on over at your place; it looks like there’s a fire over near there.’”

    Also within the Spartan building at that time were the Cigar Room, the Kung Fu Academy, New England Granite, and Richard’s Giant Grinders. Nick said he called Spartan numerous times, and then each of the tenants. No one was answering.

    “I walked outside the shop in Springfield and could see the smoke. It was very unsettling. To then come down here and see what was going on” — he paused — “I was in a state of shock.”

    Nick said that the building, made of cinder blocks with a steel deck roof, was badly damaged on the inside, but the water and smoke damage hit the tenants hard. Remarkably, for a fire that would eventually draw every truck in the city, as well as engines from Agawam, Springfield, and Holyoke, the front of Spartan was largely undamaged. There were cars out in front of the building that were undamaged, and George laughed when he said, “our computers were on the next day.”

    The other mechanic holding the gas tank suffered third-degree burns on his leg. But it was George who suffered the worst of it that day.

    “Third-degree burns on 86% of my body,” he said. “Pretty much everything but my head.”

    Nick added, “almost immediately he was sent to Mass General in Boston. He was intubated for quite some time. They did skin grafts, and at one point, last rites were administered. We were told to say goodbye. Essentially, he was in a coma for four months.”

    “Three,” George corrected him, smiling, “and one more awake in the hospital.

    “The doctors and nurses all said to me that it was nothing short of a miracle that I was alive,” he added. “So many people were saying prayers for me; I attribute my survival to that.”

    Both men said that the most important thing for them to take away from this tragedy was the importance of their customers, friends, and families. While every one of the heartfelt offerings of support touched the Katsoulis families, Nick said that one in particular stood out.

    “It’s a story that still touches me to this day,” he said. “If you drive out on the Mass Pike heading to Boston, in Brimfield there’s a small niche with a statue of the Virgin Mary on the side of the highway. That’s the family farm for one of our customers, and she said she prayed for George. Every time I drive by that, I will think of her.”

    The staff at Mass General was also touched by the support George received while at the hospital. “They couldn’t believe the number of cards and letters he received,” Nick said. “I want to say that it was more than 1,000.”

    Back in Business

    From the first moment after the fire, all business at the West Springfield shop was shifted to the Spartan location across the river. But there was never a question in Nick’s mind that the shop would reopen. His dedication to the employees and other businesses left him with no other option.

    After six months of going through official channels to secure building permits, reconstruction at 865 Memorial Ave. started in earnest. The shop reopened on Dec. 12 of that year. “Richard’s Grinders is really another part of this story,” Nick added. “They were shut down at no fault of their own, but we’re happy they’re back.” The deli reopened in March 2009.

    Looking back at a year since Spartan reopened, Nick said, “we’re incredibly thankful that our customers have come back to us, and it was a strong year. In so many ways, we do feel fortunate. That’s why George and I are always here, to make sure that things go the way our customers want them to go.”

    George said that his goal for the coming year is simply to get back in the shop.

    “It took about a year after the accident for me to be able to walk again,” he said, but then added with a smile, “if my customers and employees are waiting for me, then this is the year I will be back to work.”

    Departments

    Security Summit

    Jan. 27: The Massachusetts Information Security Summit (MassISS) will be featured at the Sheraton Springfield. Sponsored by the Massachusetts Bar Assoc. and Associated Industries of Mass., the daylong program will highlight key aspects of the new state and federal information-security laws. Sten-Tel Transcription of Springfield and Peritus Security Partners of East Longmeadow are jointly hosting the summit. In addition, speakers and industry vendors will focus on providing objective information to help attendees develop a comprehensive compliance strategy. Breakout sessions will feature presentations by government and industry experts. For more information, visit www.massiss.org or call (888) 228-8646. For information on summit partners, visit www.sten-tel.com, www.peritussecurity.com, or www.massbar.org.

    Rick’s Place Benefit

    Feb. 6: The Wilbraham Country Club will be the setting for the second annual Heart to Heart fund-raiser to benefit Rick’s Place Inc. Established in memory of Rick Thorpe, who died in Tower Two of the World Trade Center on 9/11, Rick’s Place Inc. was created to provide a supportive, secure environment where families can remember their loved ones and avoid the sense of isolation that a loss can produce. Rick’s Place offers biweekly bereavement support at no cost for families with children ages 5 to 18. Tickets for the 6 to 11 p.m. fund-raiser are $50. A silent auction and raffle drawing are among the highlights of the evening. Underwriting and corporate sponsorship opportunities are also still available. For more information or to make a tax-deductible donation to Rick’s Place, call Shelly Bathe Lenn, executive director, at (413) 348-3120, or visit www.ricksplacema.org.

    Berkshire Job Summit

    Feb. 19: The Crowne Plaza in Pittsfield will be the setting for the first Berkshire Job Summit, a think tank of top employers in the region who will discuss a collaborative growth strategy, region-specific strengths and weaknesses, and potential action plans geared toward ending hiring freezes and steering Berkshire County toward a sustainable economic recovery. A letter to recruit employers to take part in the summit can be read at www.berkshirejobsummit.com. In addition to employers, members of local, regional, state, and federal government are invited to participate. For more information, send an e-mail to [email protected].

    Women’s Professional Development Conference

    April 30: Bay Path College will host its 15th annual Women’s Professional Development Conference at the MassMutual Center in downtown Springfield from 7:30 a.m. to 4:30 p.m. For more information, call (413) 565-1000 or visit www.baypath.edu.

    Chamber Delegation Trip

    May 17-19: The Mass. Chamber of Business & Industry is leading a delegation to the U.S. Chamber of Commerce Annual Small Business Summit in May. Seminars include ‘Government Policies and How Business is Responding,’ ‘TradeRoots,’ ‘Leveraging Social Media to Build New Relationships,’ ‘Temperature Check: Free Enterprise in the Current Political Climate,’ and ‘Economic Outlook.’ In addition to seminars, several networking events include breakfasts, cocktail receptions, and a Technology Center exhibition. Accommodations are planned at the Omni Shoreham Hotel in Washington, D.C. For more information, contact Debra Boronski-Burack at [email protected].

    Departments

    Affiliated Chambers of Commerce of Greater Springfield
    www.myonlinechamber.com  
    (413) 787-1555

    Jan. 6: ACCGS Breakfast, 7:15 to 9 a.m., hosted by Clarion Hotel & Conference Center, West Springfield. Speaker: John Pantera, Elements Therapeutic Massage. Cost: members $20; non-members $30.

    Jan. 7: West of the River Wine Tasting, 5 to 7:30 p.m., Studio Sergei, West Springfield. Cost: general admission $20, members $10.

    Jan. 15: ERC 5 Business Information Forum, 7:45 to 9 a.m., hosted by Wilbraham & Monson Academy, Greenhalgh Gymnasium Board Room, Wilbraham. No admission cost.

    Jan. 20: Women’s Partnership Business Expo, 11:30 a.m. to 1 p.m., Sheraton Springfield. Cost: $75 for table/lunch.

    Jan. 27: Executive Power Networking, 7 to 9 a.m., TD Bank Conference Center, Springfield. Cost: members $20; non-members $25.

    Young Professional Society of Greater Springfield
    www.springfieldyps.com

    Jan. 21: Third Thursday, 5 to 8 p.m., hosted by Smith’s Billiards, 207 Worthington St., Springfield. Cost: free for members; non-members $5, includes food and cash bar.

    Amherst Area Chamber of Commerce
    www.amherstarea.com

    Jan. 13: Breakfast and Chamber Annual Meeting, 7:15 to 9 a.m., hosted by Courtyard by Marriott.

    Jan. 27: After 5, 5-7 p.m., hosted by Eric Carle Museum of Picture Book Art.

    Chicopee Chamber of Commerce
    www.chicopeechamber.org
    (413) 594-2101

    Jan. 20: Salute Breakfast, 7:15 to 9 a.m., hosted by Days Inn, 450 Memorial Dr., Chicopee. Cost: members $18; non-members $25. Sign up online at www.chicopeechamber.org.

    Jan. 27: Business After Hours, 5 to 7 p.m., hosted by Cafeno Cyber Cafe, 76 Main St., Chicopee. Cost: registered members $5 ($7 at the door); non-members $15.

    Franklin County Chamber of Commerce
    www.franklincc.org
    (413) 773-5463

    Please visit the chamber online to learn more about upcoming events.

    Greater Easthampton Chamber of Commerce
    www.easthamptonchamber.org
    (413) 527-9414

    Please visit the chamber online to learn more about upcoming events. 

    Greater Holyoke Chamber of Commerce
    www.holycham.com
    (413) 534-3376

    Jan. 26: Economical Development Breakfast, 7:30 a.m., hosted by Yankee Pedlar, Holyoke. More details will be forthcoming.

    Greater Northampton Chamber of Commerce
    www.explorenorthampton.com
    (413) 584-1900

    Please visit the chamber online to learn more about upcoming events.

    Quaboag Hills Chamber of Commerce
    www.qvcc.biz
    (413) 283-2418

    Please visit the chamber online to learn more about upcoming events.

    South Hadley/Granby Chamber of Commerce
    www.shchamber.com
    (413) 532-6451

    Please visit the chamber online to learn more about upcoming events.

    Three Rivers Chamber of Commerce
    www.threeriverschamber.org
    (413) 283-6425

    Please visit the chamber online to learn more about upcoming events.

    Greater Westfield Chamber of Commerce
    www.westfieldbiz.org
    (413) 568-1618

    Jan. 8: Legislative and Economic Forum with AIM (Associated Industries of Massachusetts), 9 to 11 a.m., hosted by Mestek Inc., 260 North Elm St., Westfield. Guest speakers: Rick Lord, president and CEO of AIM; and Brian Gilmore, AIM’s executive vice president for public affairs. An informal briefing on several political and economic issues important to the Commonwealth’s employer community. AIM stands for an economic policy that balances key public investments with a competitive cost structure that keeps jobs in Massachusetts. For reservations, contact Marcia Kielb at (413) 568-1618 or [email protected].

    Jan. 13: WestNet After 5 Event, hosted by Springfield Teachers Credit Union, 453 East Main St., Westfield. Food and beverages provided by Tucker’s Restaurant, Southwick; BusinessWest; and Silver Member Easthampton Savings Bank. Cost: members $10; non-members $15. For reservations, contact Marcia Kielb at (413) 568-1618 or [email protected] .  

    Features
    The Holyoke G&E Makes Some Powerful Statements

    Current EventsIt was a spirit of entrepreneurship that made Holyoke into one of New England’s most vibrant industrial centers more than a century ago. Today, that spirit lives on in a place where one might not expect to find it — at the city’s 107-year-old municipal utility. The Holyoke Gas & Electric Department has initiated a number of bold steps in recent years, from purchase of the Holyoke Water Power Co., to startup and rapid expansion of its fiber-optic network, to ongoing work to build its portfolio of renewable energy. The sum of these and other ambitious steps has made the municipal utility a primary driver of economic development in the city — and BusinessWest’s Top Entrepreneur for 2009.

    Jim Lavelle says 2009 was “a good water year.”

    By that, the manager of the Holyoke Gas & Electric Department meant that the water levels in the Connecticut River, helped by steady rains through much of the first half of the year, were high enough to yield a significant increase in the amount of electricity produced at HG&E’s hydro power facility, one of the few in the country operated by a municipal utility.

    But they weren’t too high.

    “There is a law of diminishing return,” Lavelle explained. “If the water’s too high, you reach a point where production stops increasing. This year, the levels were just right.”

    A number of things have been going just right for the HG&E and its various departments in recent years. They range from the successful acquisition of the various assets of the Holyoke Water Power Co. from Northeast Utilities more than a decade ago, to the launching of a fiber-optic division that provides voice and Internet service to homes and businesses in Holyoke and now well beyond, to the acquisition of land on Mount Tom for the exploration of a windpower operation and other initiatives to grow the utility’s renewable-energy portfolio.

    Add it all up, and it makes for a decidedly different kind of honoree for BusinessWest’s Top Entrepreneur Award, first presented in 1996 to recognize the region’s long history of entrepreneurship and those who are carrying on that tradition.

    This is not an individual manager (although Lavelle’s strong leadership since he arrived in Holyoke 10 years ago has been a strong factor). Nor is it a private company. This is a utility, one with an entrepreneurial spirit, and one that has become a driving force in Holyoke’s economic-development activities.

    Indeed, it was the G&E’s ability to provide a large, reliable supply of inexpensive and ‘green’ (hydro) power that convinced a group of partners from academia and corporate America — the list includes MIT, UMass, Boston University, and Cisco — to select Holyoke as the site for a high-performance computing center in what was undoubtedly the brightest moment in an otherwise down year business-wise.

    Lavelle stated repeatedly that the utility’s recent string of success stories — and its selection as Entrepreneur of the Year — are the byproduct of strong leadership from managers and large doses of teamwork. That, and a very businesslike and environmentally conscious, or ‘green,’ approach to the utility’s 107-year-old mission: “to provide reliable electricity at a competitive cost to the ratepayers of Holyoke, while providing great customer service.”

    In short, the utility is not merely providing reliable and comparatively inexpensive power, said Lavelle, but it is working continuously to lower its carbon footprint in the process.

    Fran Hoey, chair of Holyoke’s Municipal Light Board, used the word ‘innovative’ repeatedly as he talked about the many initiatives Lavelle and his team have undertaken over the past decade or so, and that’s a quality he says is needed in what has become an ultra-competitive and very challenging industry — and if the HG&E is going to continue to be a driving force in economic development.

    “Innovation has to be part of it, and a big part of it,” he explained. “The energy market operates within a changing market, probably more so now than at any time in the past, in terms of both the regulatory requirements and the financial drivers. We need to be able to successfully navigate these challenges, while at the same time exploit the opportunities that they present.

    “To sustain our position as market leaders, we really need to develop and promote an innovation-oriented culture, and that’s what our team has done,” he continued. “In this business, the status quo won’t cut it.”

    BusinessWest kicks off this year as it has the previous 13, with the naming of its Top Entrepreneur, and a detailed look at why this choice is worthy of such an honor.

    Dam Straight

    BusinessWest has gone outside the box in its selection of previous Entrepreneurs of the Year, such as with the choice of Springfield Technical Community College President Andrew Scibelli for his work to create the Technology Park and Enterprise Center in the former Digital Equipment Corp. complex across Federal Street from the main campus.

    A similar pick was Craig Melin, president of Cooley Dickinson Hospital in Northampton, chosen for leadership in efforts with everything from improving efficiency and patient satisfaction to initiating green-energy measures such as a biomass plant.

    Those examples show that entrepreneurship is not confined to successful private business operations, and the HG&E provides more evidence.

    And this story is similar to those at STCC and CDH in many different ways. They start with leadership, but are punctuated by teamwork and an entrepreneurial spirit that flows from the top through the entire organization, and the HG&E is no exception.

    Lavelle was working as an administrator at United Technologies in its Space and Sea Division when he decided to become a candidate for the manager’s position at the G&E in 2000. He eventually triumphed over a number of other contenders, including the city’s former mayor, Daniel Szostkiewicz.

    Upon arriving, Lavelle quickly determined that he had a number of challenges on his to-do list, ranging from blueprinting a growth strategy for the then-fledgling fiber-optic operation to finding new revenue streams, to developing a plan for coping with the sea changes that were taking place in the energy business.

    “There were a lot of questions to be answered,” he said. “First off, we were trying to figure out how to meet growing electric demand and whether we should pursue acquisition of the hydroelectric project from Northeast Utilities. There was also the matter of what we were going to do with the telecommunications system, which at that time was just a network attached to municipal buildings in Holyoke, and how we could maximize that asset. And then we had to figure out how to fix the steam department, which had been losing money for years.”

    One of his first orders of business was to assemble and task a team of managers that now includes Brian Beauregard, superintendent of the Electric Division; Timothy Shannon, superintendent of the Gas Division; Robert Gaboury, Telecommunications Operations manager; Paul Ducheney, superintendent of Electric Production; Jim Jackowski, business liaison; and Brian Richards, comptroller.

    Together, and with Lavelle’s lead, they’ve injected a decidedly entrepreneurial spirit into all five of the utility’s operations — gas, electric, steam, fiber-optic, and customer service — while using the utility’s mission as a guide.

    Certainly the boldest, and in many ways most controversial, gambit was the purchase of the many assets of the Holyoke Water Power Co. from Northeast Utilities, which had been, through a rather unusual set of circumstances, a direct competitor to the HG&E.

    “It was totally unique … there were two sets of wires that went down a lot of streets,” said Beauregard, noting that he could recall just one other city (Cleveland) which had two utilities vying for the same business. “And it wasn’t just concentrated in downtown Holyoke; there was a line that went down by the mall and into Westfield. Northeast Utilities had about 17 or 18 miles of distribution lines and a lot of customers.

    “We were literally competing head to head,” he continued. “Somebody from Northeast Utilities would go in with a proposal, and then someone from the Holyoke Gas & Electric would come in with a proposal. Whoever had the best proposal would get to serve the customer, and both sides were very aggressive.”

    Amped Up

    So when NU eventually agreed to sell the various assets of the water power operation to HG&E for $17.55 million in 1999 — it rebuffed an earlier attempt five years earlier and kept its operating license — the transaction provided the municipal utility with not only a solid source of energy, and renewable energy, but it also resolved what Lavelle called “legacy issues” and helped the utility streamline its operations.

    The acquisition also helped set a tone within the department, Lavelle continued, one marked by creative problem-solving, innovative thinking, and entrepreneurship. And this method of doing business was employed in several departments.

    Indeed, with its fiber-optic business, the HG&E took a decidedly different route from most competing in that arena. Most focus on residential customers and, on the commercial side, what Gaboury calls “low-hanging fruit.”

    Instead, the utility focused on larger, enterprise customers on the commercial side of the ledger, starting in Holyoke, but quickly expanding into downtown Springfield, where the HG&E has wired three buildings — Monarch Place, Tower Square, and the TD Bank tower.

    Growth has been relatively slow but steady, and at a pace that the utility can handle, said Gaboury, adding that the telecommunications component has provided the HG&E with a solid business-growth opportunity, and the city with another hard asset in its drive to spur more economic development.

    The same can be said of the utility’s efforts with regard to renewable energy, said Lavelle, noting that it is working to become a leader in that realm. Thanks to the ‘good water year’ in 2009, the HG&E was able to meet roughly 75% of its energy needs through hydro, while in a normal year that number would be closer to half or 60%.

    Overall, the department is committed to expanding its portfolio of renewable energy, he said, and, in the process, providing the city with an important economic-development asset. Elaborating, he said it is the right, responsible thing to do, but it also makes good business sense.

    “The impact on our carbon footprint is minimized by the hydro power we produce,” he explained. “The average electric distribution company’s carbon footprint is about 1,100 pounds of carbon dioxide per megawatt hour, and ours is about half that, and a in a very good water year, it will be about one-tenth.”

    Add an attractive price to this large source of renewable energy, and Holyoke now has a real asset, he continued.

    “In virtually any other territory, if you want to get green energy, you pay a premium for it,” he said. “Here, we sell it off the shelf, and for less than what others charge for standard power.”

    Watt’s Ahead?

    Lavelle said it’s no coincidence that the sum of the utility’s many expansion initiatives in recent years have made Holyoke a more-attractive site for locating or expanding a business; this was all part of the utility’s strategic plan.

    The city still has one of the highest commercial tax rates in the region (currently $35.15), but that disadvantage is offset in many ways by the reliable, inexpensive power the G&E can provide to all its customers, and even lower rates for large users, as well as high-speed Internet service.

    This combination of competitive advantages, and also the fact that a large percentage of the power produced is green (hydro), quickly made Holyoke the focus of attention for those exploring the prospects for building a high-performance computing center somewhere in southern New England.

    While MIT and Harvard would no doubt like to have such a facility in their backyard in Cambridge, utility costs there are currently at least twice what they are in Holyoke, said Lavelle, and the power in Cambridge isn’t green.

    “This combination of inexpensive power and renewable power is becoming very attractive to developers,” he explained. “There’s no doubt that this was a huge factor in the high-performance computing center coming to Holyoke, and there will be other businesses and government agencies that will want to follow suit.”

    The challenge moving forward, said Lavelle, is to scale up the utility’s green-power initiatives to ensure that the competitive edge that the city now has with regard to economic development will be there for years and decades to come.

    It is this need that motivated the utility to purchase 270 acres on Mount Tom for exploration of windpower alternatives that would enhance green power supplies and enable the city to attract more businesses and institutions with a mindset to ‘go green.’

    “As part of our ongoing efforts to plan for our power needs and to develop plants to satisfy our power needs, we generally start by looking in our own backyard at what assets we have and how we can extract value from those assets,” Lavelle explained. “We’re doing it with hydro — we’re looking at how we can reduce our cost and reduce our carbon footprint — and we’re also looking at Mount Tom and its viability for windpower.

    Studies of that site are ongoing, he continued, adding that there are many factors that will determine if and how the utility moves forward with such a facility, including the ability to lower costs and further reduce the carbon footprint. Ultimately, though, the utility will need a larger portfolio of competitively priced renewable energy if, as Lavelle and others expect, the high-performance computing center prompts increased interest in Holyoke.

    The Mount Tom acquisition was yet another bold initiative in a decade of many for the HG&E, which, through Lavelle’s leadership, had adopted an entreprenurial mindset through all its various operations. And, as Hoey noted, such a strategic approach is necessary if the utility is to effectively compete in this altered, highly competitive landscape.

    Looking at the HG&E’s body of work during his 12-year tenure, and especially during Lavelle’s stint as manager, Hoey said there has been what he called a “passion” driving the various programs and expansion efforts.

    “Acquiring the assets of the Holyoke Water Power Co. was a pretty bold and controversial move, but as we look back at it, it’s been a great win for the city,” he said. “Building out the fiber-optic network required vision and a certain amount of initiative, and now we’re evaluating the expansion of our renewable portfolio through small-scale hydro and community-scale wind. These initiatives are really paying off — for the G&E, but especially for Holyoke and the region.”

    Power Plays

    As HG&E’s managers talked with BusinessWest late last month, one of them noted that the ninth anniversary of the utility’s acquisition of the dam and hydro facility (Dec. 14) had passed rather quietly, without much fanfare within the department.

    Perhaps, but the impact of that bold initiative, and many of the G&E’s other moves in recent years, certainly won’t be overlooked any time soon.

    The utility is making great strides in all its various divisions, taking many bold steps with regard to producing inexpensive, green power, and playing a key role in helping Holyoke return to the vibrancy that made it one of the state’s leading industrial centers.

    As Hoye said, it was an entrepreneu
    ial spirit that built Holyoke form an agrarian community into the home of dozens of paper and textile mills. And that spirit lives on today, at the city’s utility.

    George O’Brien can be reached

    at[email protected]

    Features
    PMRAP Builds a Bridge Between Research at UMass and Area Manufacturers
    Innovative Force

    Marla Michel says the Precision Manu-facturing Regional Alliance Project has the potential to help existing companies grow market share and add jobs.

    It’s called the Precision Manufacturing Regional Alliance Project, or PMRAP. That’s the long title of an initiative that one participant, a professor in UMass Amherst’s Machining and Industrial Engineering department, called a “two-way communication street” between the university and area manufacturers. That communication is expected to drive innovation that will eventually lead to growth in a vital sector of the economy — and job creation.

    There were dozens of area dignitaries gathered at the new Museum of Springfield History for the Dec. 17 press conference to announce an initiative called the Precision Manufacturing Regional Alliance Project, or PMRAP for short.

    Many of the speakers, from Springfield Mayor Domenic Sarno to Greg Bialecki, secretary of the state Executive Office of Housing and Economic Development, said the kinds of things one might expect as they discussed the project, funded by a $600,000 National Science Foundation grant.

    They used words like ‘historic’ and ‘breakthrough’ and ‘potential’ as they discussed what amounts to a unique partnership between the region’s precision-manufacturing sector, departments at UMass Amherst, and other players, designed to foster innovation and create jobs.

    But when the owners of these precision manufacturers and officials at UMass spoke, there was a different, very confident tone that wasn’t speculative in nature, noted Dave Cruise, project manager for the Regional Employment Board of Hampden County, who was one of those in attendance.

    “And there was good reason for that,” said Cruise, one of the lead coordinators of the PMRAP project. “It’s because they know that this is not just talk. They can tell that it’s going to work. They’ve seen it.”

    Indeed, while those representing the various parties involved in the project waited until the circumstances were right and all the major players could be assembled to stage the elaborate announcement ceremony and signing of a memorandum of agreement, the work toward forging partnerships was already well underway.

    It started in late summer with the first of four so-called “technology-innovation forums,” said Cruise, referring to sessions at which area precision-manufacturing shop owners meet with faculty members at UMass to discuss ways in which they can help each other. These forums had titles ranging from ‘Non-metallic Metals — Machining and Processing Technologies’ to ‘Manufacturing Process Optimization’; from ‘Metals and Composite Interfaces’ to ‘Cryogenic Machining.’

    The common denominator in each case, said Cruise, was open dialogue designed to develop ways in which research at UMass could help area manufacturers create new products; develop new, more efficient processes; or use lighter and stronger materials to better serve customers and drive innovation.

    Marla Michel, director of Research Liaison & Development at UMass, put things another way. She said the innovation forums — and the PMRAP as a whole — were blueprinted to create what she called “an invisible new climate” in which technology can be transferred from the labs at the university to plants across the Valley.

    Elaborating, she said that UMass faculty members and students are involved in many different types of research projects, and are conducting such work mostly unaware of how it might be applied by small and mid-sized precision manufacturers. Meanwhile, these same manufacturers are facing both challenges and opportunities with regard to existing markets and possible new ones, and without much of an understanding about how ongoing research at UMass might help them accomplish stated goals.

    The PMRAP was conceived to essentially open up the lines of communication, keep them open, and build a bridge between a still-strong sector of the economy and one of the state’s leading research institutions, said Sundar Krishnamurty, a professor in the university’s Mechanical and Industrial Engineering (MIE) department, one of two that are closely involved with the project.

    “I think this is a very unique opportunity for us to collaborate with small and medium-sized manufacturing facilities,” he said. “Our valley is known for its manufacturing expertise, but nevertheless, industry on the whole, and especially in Western Mass., is being challenged by increased competition globally, aging facilities and technologies, and insufficient labor.”

    Krishnamurty said the PMRAP is unique in that it is focusing on smaller precision manufacturers, and also on innovation that will take place in a few years, not 10 or 20, as is the case with most such initiatives. Therefore, it has strong potential to become a model for other regions and universities, he said, noting that there are already some presentations being planned for a year from now, at which PMRAP participants will discuss how their work can be emulated.

    More importantly, though, he said, the project could foster job growth, help area companies maintain market share, and increase market share.

    Material Evidence

    The essence of the PMRAP can be derived from language in the memorandum of agreement between the three major players — the Western Mass. Chapter of the National Tooling and Machining Assoc., UMass Amherst, and the REB — and specifically from some of the passages pertaining to what UMass effectively agrees to do:

  • Collaborate in the design and implementation of the Technology Innovation Forums that will result in identifying solution approaches to short- and long-term technology-development issues;

  • Facilitate and enable the piloting of a technology-transfer project that will demonstrate the feasibility of transferring research discovery or new-product invention from UMass to a small precision-manufacturing company;
  • Agree to support small precision-manufacturing companies in their applications for new funds to further the technology transfer between them and UMass; and

  • Liaison between the REB technology-innovation and applications engineer to ‘mine’ technologies and practices that can be shared with the precision-manufacturing companies to help the regional industry develop flexible, creative solutions, and to deliver new and better products and services in the present or new markets.
  • Breaking down these assignments and those given to the other parties involved, Cruise said it all comes back to one word: partnerships. And in that respect, the PMRAP is a perfect followup to other work being funded by a John Adams Innovation Institute Grant to make the region’s precision-manufacturing sector more visible, a better alternative for job seekers, and, ultimately, more competitive.

    Ed Leyden, president of Ben Franklin Design & Manufacturing in Agawam and current president of the Western Mass. Chapter of the National Tooling and Machining Assoc. (NTMA), said that one of the main goals of the Innovation Institute-funded initiative is to drive transfer of technology from UMass to area precision-manufacturing shops; the PMRAP will essentially piggyback that effort and ensure that such transfers take place.

    And by doing so, it will keep technology that has historically gone elsewhere inside the Commonwealth and, specifically, the 413 area code.

    “What excites me about this is that there’s so much money being spent on research and development in this state, including that $1 billion set aside for life sciences,” he said, “and my big question is, why aren’t we bringing those things to market, why aren’t we creating jobs in this state? We’re doing the research and development here, and then it’s leaving.

    “How difficult is it for us to get together,” he continued, “and keep it here, and create good quality jobs in the process?”

    The PMRAP project will help change that equation, said Cruise, adding that the initiative has a number of partners. In addition to the REB and UMass, the Economic Development Council of Western Mass., Springfield Technical Community College, Holyoke Community College, and six area vocational technical high schools are all involved.

    There are several goals and deliverables, he continued, including the far-reaching ambition of establishing something that would be called the Massachusetts Center for Advanced Precision Manufacturing Technology, which would take all of the PMRAP’s stated goals — and strategies for reaching them — to a higher plane.

    The initiative falls under the broad category of economic development, said Michel, and, more specifically, an emerging focus on the state level to help existing companies to not only stay in business but also identify ways to trigger growth and penetrate new markets.

    “In previous years, there’s been a lot of attention put on attracting new businesses here,” she explained. “But there’s been this revival, or ‘aha moment,’ that we have to make sure that the companies that are already here stay here, and grow. There’s actually been some data that shows that most of the business growth comes from companies that are already here anyway. So why not put some resources there?”

    If the project takes the course organizers believe it will, then there will be several winners emerging from the work done, Michel continued, noting that precision manufacturers win because they gain new business; researchers at UMass win because they get new and interesting problems to solve, “and that’s their lifeblood”; and the region wins because it gains jobs (in all likelihood), and an important sector becomes more vibrant.

    Parts of the Whole

    What the PMRAP does is allow small- to medium-sized manufacturers to step beyond the daily grind of survival and look at new-product discovery and development and new and better ways of doing things, Michel told BusinessWest.

    “What we know is that most of these businesses are looking day to day, how to meet the next order, how to find the next customer,” she explained, “and not necessarily looking at how to find the next process or how to find the next new material so we can find a different customer and grow our customer base.

    “That’s one of the really neat things that this project is doing,” she continued, using the present tense as she did so. “It’s allowing companies to learn about new technologies before they have customers with them, and so they can find customers with them. But it’s also allowing the faculty, the researchers, to see how the technology is used in an environment like this, as opposed to with a larger company or in a research environment.”

    Krishnamurty agreed, and said the main goal of the PMRAP is to create what he called a “two-way communications street” whereby those in the precision manufacturing industry and faculty and students at UMass can get together and discuss new and innovative ideas.

    “And not in a generic sense, but in targeted, tailored research projects,” he said, ones that will likely have an immediate impact. “A lot of the work that goes on at universities is futuristic — looking 10 or 20 years down the road and assessing how we can change things. But with this particular project, our focus is on more immediate transfer of applications.

    This, in essence, is what the technology-innovation forums are all about.

    Michel says she hasn’t been to any of the innovation forums, but she’s received enough feedback from those who have to gain a real sense of what’s happening at these events and why the exchanges bode well for the future.

    She described the sessions as “elaborate mating dances” of sorts, during which the two main parties (the MIE and Polymer Science Engineering departments at UMass and representatives of area precision manufacturers), as well as other partners, gauge compatibility and the ability to understand each other’s language. Most have gone well, but one that got off to a rather slow start showed — and perhaps better than the others — how these are going to work.

    “The fourth session [Cryogenic Machining, or the use of liquid nitrogen to cool tools] looked like it was going to be a total dud,” Michel explained. “People were getting ready to wrap up and say, ‘this is not working — we don’t have anything here,’ but then, someone said something, and things just started flowing.”

    Krishnamurty, who was one of several from the MEI Department in attendance for that session, said it was slow to yield some true results, but eventually, the give-and-take led to discussions that might eventually lead to process improvements that could improve efficiency for many area shops.

    “Cryogenic manufacturing eliminates the need for many other kinds of cooling processes, and reduces the general wear and tear on the tools,” he explained. “The challenge is how to bring the liquid nitrogen into the plant — in what shape and form does the process take, and how does it affect the machining operation?

    “Our hope and hypothesis is that it will lead to significant improvement in efficiency and cost-effectiveness for our partners,” he continued, adding that discussions on this subject will definitely continue.

    Similar developments should be expected from the other forums, both those already held and two additional ones slated for early this year, said Krishnamurty, noting that the sessions have yielded what he called “very good exchanges.”

    “These have been very conversational discussions on what our priorities should be moving forward,” he explained. “What projects are of interest to them, and what are the projects with which UMass can make the maximum contribution? We heard from the companies about their needs, and we heard from the faculty about their expertise.”

    In so doing, he concluded, the sessions helped break down what one area shop owner called a “wall” between the university and the manufacturing sector.

    Finished Product

    Several of those who spoke at the Dec. 17 press conference talked about how the history museum was the perfect setting to announce the PMRAP. Most all of the exhibits in the facility, which opened only a few months ago, are prime examples of how innovation changed everyday life — and fueled the region’s economy.

    Those in attendance were given a tour that included exhibits of Rolls Royces made in Springfield, Indian Motocycles that were invented in the City of Homes, Smith & Wesson guns, and some products made by current precision manufacturers spawned by what many consider the age of innovation in the the Pioneer Valley.

    No one can say with any degree of certainty when or if the PMRAP project will add to the exhibits in the museum. But what all those involved do know is that this initiative has enormous potential for making the precision-manufacturing sector more vibrant and a bigger force in economic development.

    They know, because they’ve already seen it.

    George O’Brien can be reached at[email protected]

    Departments

    Affiliated Chambers of Commerce of Greater Springfield
    www.myonlinechamber.com  
    (413) 787-1555

    Jan. 6: ACCGS Breakfast, 7:15 to 9 a.m., hosted by Clarion Hotel & Conference Center, West Springfield. Speaker: John Pantera, Elements Therapeutic Massage. Cost: members $20; non-members $30.

    Jan. 7: West of the River Wine Tasting, 5 to 7:30 p.m., Studio Sergei, West Springfield. Cost: general admission $20, members $10.

    Jan. 15: ERC 5 Business Information Forum, 7:45 to 9 a.m., hosted by Wilbraham & Monson Academy, Greenhalgh Gymnasium Board Room, Wilbraham. No admission cost.

    Jan. 20: Women’s Partnership Business Expo, 11:30 a.m. to 1 p.m., Sheraton Springfield. Cost: $75 for table/lunch.

    Jan. 27: Executive Power Networking, 7 to 9 a.m., TD Bank Conference Center, Springfield. Cost: members $20; non-members $25.

    Young Professional Society of Greater Springfield
    www.springfieldyps.com

    Jan. 21: Third Thursday, 5 to 8 p.m., hosted by Smith’s Billiards, 207 Worthington St., Springfield. Cost: free for members; non-members $5, includes food and cash bar.

    Amherst Area Chamber of Commerce
    www.amherstarea.com

    Jan. 13: Breakfast and Chamber Annual Meeting, 7:15 to 9 a.m., hosted by Courtyard by Marriott.
    Jan. 27: After 5, 5-7 p.m., hosted by Eric Carle Museum of Picture Book Art.

    Chicopee Chamber of Commerce
    www.chicopeechamber.org
    (413) 594-2101

    Jan. 20: Salute Breakfast, 7:15 to 9 a.m., hosted by Days Inn, 450 Memorial Dr., Chicopee. Cost: members $18; non-members $25. Sign up online at www.chicopeechamber.org.

    Jan. 27: Business After Hours, 5 to 7 p.m., hosted by Cafeno Cyber Cafe, 76 Main St., Chicopee. Cost: registered members $5 ($7 at the door); non-members $15.

    Franklin County Chamber of Commerce
    www.franklincc.org
    (413) 773-5463

    Please visit the chamber online to learn more about upcoming events.

    Greater Easthampton Chamber of Commerce
    www.easthamptonchamber.org
    (413) 527-9414

    Please visit the chamber online to learn more about upcoming events.

    Greater Holyoke Chamber of Commerce
    www.holycham.com
    (413) 534-3376

    Jan. 26: Economical Development Breakfast, 7:30 a.m., hosted by Yankee Pedlar, Holyoke. More details will be forthcoming.

    Greater Northampton Chamber of Commerce
    www.explorenorthampton.com
    (413) 584-1900

    Please visit the chamber online to learn more about upcoming events.

    Quaboag Hills Chamber of Commerce
    www.qvcc.biz
    (413) 283-2418

    Please visit the chamber online to learn more about upcoming events.

    South Hadley/Granby Chamber of Commerce
    www.shchamber.com
    (413) 532-6451

    Please visit the chamber online to learn more about upcoming events.

    Three Rivers Chamber of Commerce
    www.threeriverschamber.org
    (413) 283-6425

    Please visit the chamber online to learn more about upcoming events.

    Greater Westfield Chamber of Commerce
    www.westfieldbiz.org
    (413) 568-1618

    Jan. 8: Legislative and Economic Forum with AIM (Associated Industries of Massachusetts), 9 to 11 a.m., hosted by Mestek Inc., 260 North Elm St., Westfield. Guest speakers: Rick Lord, president and CEO of AIM; and Brian Gilmore, AIM’s executive vice president for public affairs. An informal briefing on several political and economic issues important to the Commonwealth’s employer community. AIM stands for an economic policy that balances key public investments with a competitive cost structure that keeps jobs in Massachusetts. For reservations, contact Marcia Kielb at (413) 568-1618 or [email protected].

    Jan. 13: WestNet After 5 Event, hosted by Springfield Teachers Credit Union, 453 East Main St., Westfield. Food and beverages provided by Tucker’s Restaurant, Southwick; BusinessWest; and Silver Member Easthampton Savings Bank. Cost: members $10; non-members $15. For reservations, contact Marcia Kielb at (413) 568-1618 or [email protected].

    Departments

    Lexington Group Open House/After 5

    Dec. 9: Lexington Group Inc. will celebrate 20 years in business by hosting an After 5 event of the Affiliated Chambers of Commerce of Greater Springfield from 5 to 7 p.m. at Lexington Group, 380 Union St., West Springfield. All area business professionals are invited to attend. Partnering in the celebration are Table & Vine (beer and wine tasting), Lattitude Restaurant (catering), Eric Bascom Trio (music), the Springfield Armor, Tekoa Country Club, and the National MS Society. Attendees can network with fellow professionals while participating in events including a golf simulator, basketball shootout, chair hockey, games of chance, and raffles of thousands of dollars’ worth of new office furniture, including two Herman Miller Aeron chairs. Proceeds from the raffles will support the National MS Society. Register online at www.myonlinechamber.com,  or call Lexington Group at (413) 746-3064 with any questions.

    Winterfest

    Dec. 9: The Bay Path College Performing Arts Department will celebrate the themes of light, hope, goodwill, and peace for all people during its annual Winterfest program as part of the fall Kaleidoscope Series. The free event begins at 7:30 p.m. in Mills Theatre, Carr Hall, on the Bay Path campus, 588 Longmeadow St., Longmeadow. For more information, call (413) 565-1066 or visit www.baypath.edu.

    YPS New Year’s Celebration

    Dec. 31: The Young Professional Society of Greater Springfield has again chosen downtown Springfield for its New Year’s Eve celebration. Only 300 tickets will be available for the affair at the Marriott Hotel in Tower Square. Businesses and individuals interested in sponsorship of the event should visit www.springfieldyps.com  for more details. For ticket information, call Jill Monson of YPS at (413) 219-9692.

    Hot Topics in Philanthropy Breakfast

    Jan. 8: “Communicating in a Digital Age” is the focus of the next Hot Topics in Philanthrophy Breakfast at Bay Path College in Longmeadow. Nonprofit professionals are invited to the free event; however, registration is required. Keynote speaker Brian Reich, author of Media Rules! Mastering Today’s Technology to Connect with and Keep Your Audience, will provide a framework for understanding our technology-driven environment and how best to harness the appropriate digital tools to communicate an organization’s mission, vision, and purpose. In addition, panelists Suzi Craig, director of marketing at Fathom, and Megan Pete, director of development of the Food Bank of Western Mass., will share their organizational challenges and successes related to this topic. The event is scheduled for 7:30 to 10 a.m. in the Blake Student Commons. To register, visit www.baypath.edu  or call (800) 782-7284, ext. 1056.

    Rick’s Place Benefit

    Feb. 6: The Wilbraham Country Club will be the setting for the second annual Heart to Heart fundraiser to benefit Rick’s Place Inc. Established in memory of Rick Thorpe, who died in Tower 2 of the World Trade Center on 9/11, Rick’s Place was created to provide a supportive, secure environment where families can remember their loved ones and avoid the sense of isolation that a loss can produce. Rick’s Place offers biweekly bereavement support at no cost for families with children ages 5 to 18. The fund-raiser is scheduled for 6 to 11 p.m., and tickets cost $50. A silent auction and raffle drawing are among the highlights of the evening. Underwriting and corporate sponsorship opportunities are also still available. For more information or to make a tax-deductible donation to Rick’s Place, call Shelly Bathe Lenn, executive director, at (413) 348-3120, or visit www.ricksplacema.org.

    Women’s Professional Development Conference

    April 30, 2010: Bay Path College will host its 15th annual Women’s Professional Development Conference at the MassMutual Center in downtown Springfield from 7:30 a.m. to 4:30 p.m.  For more information, call (413) 565-1000 or visit www.baypath.edu.

    Westfield Chamber Holiday Breakfast

    Dec. 11: The Greater Westfield Chamber of Commerce will hold its annual Holiday Breakfast from 7:15 to 9 a.m. at Shaker Farms Country Club. Santa will appear, and the Westfield High School Concert Chorale will provide musical entertainment. Tickets cost $20 members, $25 for non-members. Deadline for reservations is Dec. 8; all reservations after this date will cost $25 per person. To register, call Marcia at (413) 568-1618, e-mail [email protected],  or log onto www.westfieldbiz.org. Please bring an unwrapped toy for the Salvation Army, and also bring a door prize to highlight your business.

    Departments

    Affiliated Chambers of Commerce of Greater Springfield
    (413) 787-1555
    www.myonlinechamber.com

    Dec. 9: ACCGS After 5/WRC, 5 to 7 p.m., hosted by the Lexington Group, 380 Union St., West Springfield. Tickets: $20 general admission, $10 members.
    Dec. 11: East of the River 5 Town Chamber Holiday Breakfast, 7 to 9 a.m., hosted by  Elmcrest Country Club, East Longmeadow. Speaker: Dr. John Glick, the Humor Doctor. Tickets: $25 general admission, $20 members.

    Amherst Area Chamber of Commerce
    www.amherstarea.com

    Dec. 16: After 5/Holiday Party, 5 to 7 p.m., hosted and sponsored by PeoplesBank, Amherst.

    Chicopee Chamber of Commerce
    (413) 594-2101
    www.chicopeechamber.org

    Please see Web site for upcoming events.

    Franklin County Chamber of Commerce
    (413) 773-5463
    www.franklincc.org

    Dec. 22: Holiday Breakfast, 7:30 to 9 a.m., Recorder Citizen of the Year Award, Deerfield Academy. Music, gifts, and great food. Tickets: members $23, non-members $25.

    Greater Easthampton Chamber of Commerce
    (413) 527-9414
    www.easthamptonchamber.org

    Dec. 17: Holiday Dinner Dance, 6 to 11 p.m., hosted by Log Cabin Banquet & Meeting House, Holyoke. An evening of friends and holiday spirit, including the chamber’s annual awards. Big raffle with $5,000 drawing, butlered hors d’oeuvres, multi-station entrees, Viennese dessert table, cash martini and full-service bar, music provided by Michael J Productions. Public invited. Excellent business party opportunity. Group reservations available. Tickets: $45 inclusive.

    Greater Holyoke Chamber of Commerce
    (413) 534-3376
    www.holycham.com

    Dec. 9: Holiday Salute Breakfast, doors open at 7:30 a.m., hosted by the Delaney House, Holyoke. Tickets: $20.

    Dec. 16: Chamber Holiday After Hours, 5 to 7 p.m., hosted by the Delaney House, Holyoke. Tickets: $5 members, $10 cash non-members.

    Greater Northampton Chamber of Commerce
    (413) 584-1900
    www.explorenorthampton.com

    Dec. 9: Northampton Area Young Professionals Party with a Purpose, 5 to 8 p.m., hosted by Silverscape Designs. Free for members, $5 for guests.

    Dec. 11: New Member Breakfast, 8 to 9:30 a.m., hosted by the chamber. Free for members.

    Dec. 15: Meet & Eat, 7:30 to 9 a.m., hosted by the Delaney House, Holyoke. Sponsored by Easthampton Savings Bank. Tickets: $15 members, $20 guests.

    Quaboag Hills Chamber of Commerce
    (413) 283-2418
    www.qvcc.biz

    Please see Web site for upcoming events.

    South Hadley/Granby Chamber of Commerce
    (413) 532-6451
    www.shchamber.com

    Please see Web site for upcoming events.

    Three Rivers Chamber of Commerce
    (413) 283-6425
    www.threeriverschamber.org

    Please see Web site for upcoming events.

    Greater Westfield Chamber of Commerce
    (413) 568-1618
    www.westfieldbiz.org

    Dec. 11: Annual Holiday Breakfast, 7:15 to 9 a.m., hosted by Shaker Farms Country Club, Westfield. Santa will appear, and the Westfield High School Concert Chorale, under the direction of Kory Bruno, will provide musical entertainment. Premier members:Westfield Gas and Electric, Westfield Bank, and Easthampton Savings Bank. Tickets: $20 members, $25 non-members. Deadline for Reservations is December 8. All reservations after this date will be billed at $25 per person. To register, call Marcia at (413) 568-1618, e-mail [email protected], or log onto www.westfieldbiz.org. Please bring an unwrapped toy for the Salvation Army, and also bring a door prize to highlight your business.

    Young Professional Society of Greater Springfield
    www.springfieldyps.com

    Dec. 9: For December, we will not hold a Third Thursday, but instead will join the ACCGS After 5 on Dec. 9 from 5 to 7 p.m. at the Lexington Group, 380 Union St., West Springfield. In the spirit of the holiday season, we encourage everyone to bring a new, unwrapped toy to be donated to the children of the Children’s Study Home. For non-members, a toy will be accepted in lieu of the $5 entrance fee.

    Dec. 19: Ring the Red Kettles, 10 a.m. to 6 p.m., in front of Macy’s inside the Eastfield Mall. We ask that you donate two hours of your time for this worthy cause. If interested, e-mail Maureen Pick-nally at [email protected].