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Daily News

LONGMEADOW — Glenmeadow, a nonprofit senior living organization, announced the appointment of Scott Taylor as chief financial officer.

Taylor has extensive experience in healthcare finance, treasury operations, and strategic leadership. As vice president of Finance Support Services at Baystate Health, he managed financial operations across the health system, including treasury, capital financing, investment, and enterprise planning. Known for his leadership and communication skills, he consistently adds value and strengthens organizations.

“Scott brings a thoughtful and strategic approach to financial leadership that aligns deeply with Glenmeadow’s mission and future vision,” said Kathy Martin, president and CEO of Glenmeadow. “His experience in complex, mission-driven organizations will be instrumental as we continue to strengthen our financial foundation and expand our impact in the community.”

In his new role, Taylor will lead Glenmeadow’s financial strategy and operations, supporting the organization’s commitment to providing an exemplary, wellness-based lifestyle for older adults. He will oversee financial planning, budgeting, and long-range strategy, ensuring the organization remains well-positioned for continued growth and innovation.

“I’m honored to join Glenmeadow and contribute to an organization with such a strong legacy of service to the community,” Taylor said. “I look forward to partnering with the team to support its mission and ensure the organization is well-positioned to meet the evolving needs of residents now and in the future.”

Taylor holds an MBA from the Isenberg School of Management at UMass Amherst and a bachelor’s degree from the University of Rhode Island. He is also a certified treasury professional.

Daily News

LONGMEADOW — Celebrating achievement, purpose, and possibility at every stage of life, Glenmeadow announced the opening of nominations for the Age of Excellence Awards: Celebrating Success Over 60 — now entering its third year of honoring remarkable community members.

Building on the success of the past two years, this signature event continues to spotlight older adults whose lives reflect vitality, resilience, and meaningful contribution.

“Each year, we are honored to celebrate extraordinary people whose stories remind us that purpose, passion, and achievement grow richer with age,” said Kathy Martin, president and CEO of Glenmeadow. “The Age of Excellence Awards shine a light on those who continue to inspire, lead, and make a lasting impact in our community.”

The Age of Excellence Awards honor individuals age 60 and above who are making significant contributions in a wide range of pursuits. It may be through innovative career achievements, active community involvement, ongoing personal development, or outstanding commitment to others. Rather than serving as a lifetime achievement recognition, the Age of Excellence highlights those who continue to engage and inspire, even after the traditional age of retirement.

Anyone who knows someone whose journey motivates, uplifts, and reminds others that success has no age limit is encouraged to submit a nomination.

Nominations are open through June 14 and may be submitted online at glenmeadow.org. Paper copy nomination forms are available at Glenmeadow’s concierge desk, or a PDF may be downloaded from the event page and mailed to: Age of Excellence Awards, 24 Tabor Crossing, Longmeadow, MA 01106. A distinguished panel of community leaders will thoughtfully review all submissions and select this year’s honorees.

Award recipients will be celebrated during an inspiring ceremony on Wednesday, Sept. 2 at Twin Hills Country Club. The evening will bring together honorees, family members, friends, and supporters for a memorable celebration of exceptional achievements and lasting impact.

For more information on the Age of Excellence Awards, including sponsorship opportunities, ticket purchases, and submitting nominations, visit glenmeadow.org or email Rania Kfuri at [email protected].

Daily News

LONGMEADOW — Glenmeadow announced that Nick Testa, director of Food and Beverage, has been named the 2026 Director of Dining Services of the Year by the Senior Dining Assoc.

Testa joined Glenmeadow in 2023 and quickly distinguished himself as a collaborative, innovative leader. Just months into his role, he successfully guided dining operations through a 16-month construction project that impacted two major venues, ensuring exceptional service was maintained throughout holidays, events, and daily dining.

He also led the opening of Glenmeadow’s new Doorstop Lounge and the implementation of its CCRC liquor license, enhancing the overall resident experience.

“Nick’s creativity and warmth shine through every interaction. He brings joy to the dining experience at Glenmeadow,” said Meaghan Carrier, vice president of Resident Experience. “Residents consistently praise the experience he and his team create, describing it as welcoming, joyful, and even magical. Nick has elevated dining into a vibrant and engaging part of community life.”

This national recognition from the Senior Dining Assoc. honors Testa’s leadership, positivity, and commitment to excellence in senior living dining. He will be formally recognized at the SYNERGY 2026 Conference, taking place this week in Charlotte, N.C.

Daily News

LONGMEADOW — Glenmeadow has been named one of America’s Best Continuing Care Retirement Communities 2026 by Newsweek, ranking in the top 10 in Massachusetts. This prestigious award is presented in collaboration with Statista, the world-leading statistics portal and industry ranking provider. The awards list was announced on Nov. 19 and can currently be viewed on Newsweek’s website.

America’s Best Continuing Care Retirement Communities 2026 have been selected through a comprehensive methodology of assessing quality resident care. The evaluation awards the leading 330 facilities in the U.S. based on four key pillars: reputation, visitor satisfaction, accreditation, and Google reviews. The analysis is based on an independent survey that included thousands of residents and acquaintances of residents living in continuing care retirement communities (CCRCs).

The award serves to reinforce that Glenmeadow is dedicated to offering high-quality care and services to older adults, including a range of living options such as independent living, assisted living, respite care, and at-home care services. Glenmeadow offers a wide range of amenities and community opportunities, including newly renovated spaces designed for connection and well-being and the annual Age of Excellence Awards, honoring older adults who inspire vitality. Glenmeadow leaders believe aging is not a retreat, but a rise, and the community’s holistic approach aims to ensure that residents feel valued, supported, and empowered to live their lives to the fullest.

“This recognition truly reflects the dedication of the entire Glenmeadow community and our unwavering commitment to delivering an outstanding experience for our residents and staff,” said Kathy Martin, president and CEO of Glenmeadow. “Being acknowledged alongside both nonprofit and for-profit continuing care retirement communities underscores that high-quality service transcends business models. Nonprofit CCRCs play a crucial role in the senior living sector, consistently providing exemplary care and services.”

Daily News

Kathy Martin

LONGMEADOW — Glenmeadow Inc. announced that President and CEO Kathy Martin has been elected to a three-year term on the board of trustees of LeadingAge Massachusetts, an association dedicated to supporting the work of not-for-profit aging service providers. The appointment was made during LeadingAge Massachusetts’ 71st annual meeting of the membership and awards ceremony, held at College of the Holy Cross.

Martin’s election reflects her commitment to advancing the mission of not-for-profit aging service providers and her leadership in reframing perceptions of aging more broadly.

“Now more than ever, the role of nonprofit aging services is essential and deeply impactful,” she said. “LeadingAge Massachusetts stands as a steadfast champion for the diverse providers in our Commonwealth. I am honored to join the board and look forward to working together to elevate the lives of older adults throughout Massachusetts and beyond.”

Western Mass. is well-represented on the LeadingAge Massachusetts board. At the same ceremony, Margaret Mantoni, CEO of the Loomis Communities, was elected chair of the board, succeeding Walter Ramos, president and CEO of Rogerson Communities, who will continue to serve as immediate past chair.

Women of Impact 2025

Vice President for Philanthropy, Sales, and Marketing, Glenmeadow

She Brings Energy, Positivity to Everything She Does

 

When asked about her basic approach to life and work — and, later, about her best advice to young people, and especially women — Rania Kfuri said that, in both cases, it comes down to the same two-word phrase: show up.

By that, she meant being ambitious, giving back, supporting others, effectively balancing work and life in a way that would yield success at both, and always reaching higher.

She also meant following a tradition of community involvement set by several generations of her family — on both sides, and especially the women, something we’ll hear more about in a bit.

And she also meant literally showing up, as she does, at gatherings of all kinds, including BusinessWest’s events. Indeed, Kfuri, a proud former introvert, spoke early and often about the power of networking and connectivity, and how, because of that, she counts many of BusinessWest’s Women of Impact, including several from this year’s class, as friends.

She’s joining their ranks … well, because she does show up, and always has, whether while working for the mayor of Chicago; or as an entrepreneur who developed a unique travel bag for young parents; or while working at Smith College, which she served in several roles; or as a Philanthropy officer for Baystate Health; or as a board member for nonprofits that include the Women’s Fund of Western Massachusetts, Stanley Park, Revitalize CDC, and Girls on the Run.

Or in her current role as vice president of Philanthropy, Sales, and Marketing at the Glenmeadow senior living in facility in Longmeadow.

That’s a broad title with many responsibilities that are all connected and represent some of her passions, especially philanthropy, she explained.

“There’s such an intersectionality between these three areas — I wish more organizations would see it that way,” said Kfuri, a first-generation Lebanese-American whose parents came to this country when her father, a physician, did his residency here, and stayed as war continued to rage in Lebanon. “Collaboration and communication are so important for an organization, and all three of these areas are very closely related.

“Sales, marketing, and philanthropy should all be communicating together, using the same streamlined language, and communicating the same mission,” she went on, adding that it’s her job to make sure they do.

But it’s not so much what she does within that broad job title that makes her a Woman of Impact, but how she does it — and what else she does.

“Her energy and positivity are contagious and help us all to see the benefits of collaboration and connectivity,” wrote Kathy Martin, president and CEO of Glenmeadow as she nominated Kfuri for this award. “She puts community first and is a quiet but impactful leader. From her service to a great many organizations and causes, she is often the nexus of an impressive web of overlapping relationships that, taken as a whole, move Western Mass. forward.”

“She puts community first and is a quiet but impactful leader.”

Dawn Creighton, a community outreach officer with Liberty Bank, who also nominated Kfuri, agreed, calling her an inspiration on many fronts.

“She is a beacon of positivity no matter what is happening in the world,” Creighton wrote. “I admire her tremendous balance of work and family life. Rania embodies engaging her girls in all she does so they understand what being a good steward to the community looks like. She is a walking judgment-free zone and will help anyone without explanation, requiring just a smile of gratitude. I love her passion for family, life, and our community.”

She’s far from alone in that sentiment, and this helps explain why Kfuri has been named a Woman of Impact.

 

Root Causes

Kfuri says she can thank family members for many of the traits she exhibits today.

Indeed, she said it was her brother, Kerim, a successful entrepreneur, who helped her overcome shyness and eventually become a dynamic networker and collaborator.

Rania Kfuri, right, counts Revitalize CDC as one of the many area agencies and causes to which she has donated time and talent.

“This is an acquired skill; I was not like this naturally … I was almost afraid of people when I was younger,” she recalled. “And my brother, who’s an extrovert, said, ‘you’re never going to have any fun, you’ve never going to get anything done if you don’t just go talk to people.’ He made me fearless to be social.”

Meanwhile, she said her parents and other members of her extended family going back several generations have served as effective role models when it comes to everything from giving back and helping others to being entrepreneurial.

“My parents’ home became a community hub for people who were also immigrating to the United States from Lebanon,” she explained. “And the nature of my parents being that way is because of the families they were raised by in Lebanon.

“He really instilled in my mom, who instilled it in me, the importance of being present in your community — being a doer.”

“My great-grandmother on my mother’s side was the head of the women’s group of the Greek Orthodox Church in Beirut,” Kfuri went on. “She was a very strong woman, a community-oriented woman who helped a lot of women who were widowed with employment opportunities and things of that nature. And that is how she identified my grandfather, my mom’s dad, who was also a family medicine physician, to be a great partner for my grandmother — because he also really believed in being a participant in community.

“He really instilled in my mom, who instilled it in me, the importance of being present in your community — being a doer,” she continued. “That’s in the fabric of my family, and the same goes for my father’s side, where my grandmother, in her earlier years in Lebanon … if you didn’t have a table to sit at and have dinner at, you were welcome at her table.”

These qualities, which she is now passing down to her children, helped shaped Kfuri as she grew up in Baltimore, and she eventually graduated from American University in Washington, D.C. with a political science degree and dreams of working in the State Department overseas.

Rania Kfuri continues a long tradition among several generations of her extended family when it comes to getting involved and giving back.
Photo by Bob Zemba, Simple Truth Imaging

She entered law school at Marquette University in Milwaukee, but didn’t enjoy that experience and returned to American University to earn a master’s degree in ethics, peace, and global affairs and forge new dreams of returning to Lebanon and doing peace building.

All that changed when she met her husband, then doing his residency at Cook County Hospital in Chicago, not through a dating website, as she recalled, but a ‘finding your roots in Lebanon’ website.

But that’s another story. Fast-forwarding this one, Rania and her husband eventually came to Western Mass. as he joined Baystate Health (he’s now chief of Gastroenterology there), and she starting writing new chapters in an intriguing career.

One of the first involved entrepreneurship, developing travel bags for parents with young children under the name Free Like Birdie, with Birdie being a nickname for her older daughter. The bags were a huge success — they were sold through Kohl’s, diapers.com, Amazon, and other outlets — but she eventually reached a critical crossroads.

“My younger daughter was about to start preschool five days a week, and my company was in a place where I was talking to QVC, and it either needed to grow, meaning I needed to build out a team, or it should close,” she recalled. “I decided that it had been a lot of fun and I really enjoyed it, but it was the right time to close.”

She then took a part-time position as an administrative assistant at the Solidago Foundation in Northampton and later worked at Smith College, first as assistant director of the Annual Fund and then as assistant director of International Alumni Relations.

She enjoyed her time at Smith, but was drawn to healthcare — many family members work in that broad realm — and took a job as a Philanthropy officer with Baystate Health in 2022.

“I wanted to help support the healthcare system because my dad used to teach public health at Johns Hopkins, and I know that regions can become healthcare deserts, and I don’t want that to happen to Western Mass.,” she said. “I’m always a cheerleader for Baystate.”

 

Connecting the Dots

Kfuri joined Glenmeadow a year ago, taking on a role that makes each day different and presents myriad opportunities to do what she perhaps does best — promoting and building community in all its forms.

“Community grows here, and in many different ways,” she explained, listing everything from the relationships between residents and staff to community gatherings (she calls them cocktail parties), to regular ‘town hall gatherings’ where residents can ask Martin questions and get answers.

Community also refers to connecting residents to the larger community, she went on, be it through trips to area attractions and institutions — there was one recently to the Bridge of Flowers in Shelburne — to programs with partners such as the Community Music School and Square One. “We’re always looking to create spaces of joy,” she explained.

Reflecting on her approach to life and work, Kfuri summoned a phrase she attributes to an English teacher at the McDonogh School in Maryland: ‘you should care, you should dare, and you should share.’

“She would say that all the time,” Kfuri said. “And it re-emphasized that you shouldn’t be waiting for someone else to do the thing; you should be doing the thing. And that’s such an important part of whom I am as a person. Between my family and school, the culture was, ‘you have to show up.’

She continues to do so, and thus, there are many parts to who Kfuri is, starting with a strong work ethic and drive to succeed, a collaborative approach to her work, and a willingness to get involved in the community.

“In her work at Glenmeadow, she champions a person-centered approach to the functions she oversees and has transformed our organization by the outcomes and approaches to her work,” Martin wrote. “It’s about more than filling apartments; it’s about welcoming new members of our community in ways that honor the lives they’ve lived already and creating pathways for them to continue to thrive. She has made us better on every level.”

In the community, meanwhile, Kfuri has become involved with a wide range of groups and causes, from Revitalize CDC to Girls on the Run to the city of Westfield, where she served on a master plan committee.

But beyond that, she serves as a convener and a motivator, always seeking to broaden and strengthen the core of women leaders in the region. She hosts an annual dinner at her home, inviting those women leaders to gather and discuss ways to be empowered — and utilize that power to better the region.

“I don’t think that calling yourself an ambitious woman is a bad thing — ambition is not a dirty word,” she told BusinessWest. “I do, though, also believe that, as women, we need to support other women, and I would love to see more women genuinely support other women.”

With those efforts, as with other aspects of her life, it all comes back to where she started this conversation — with showing up … and being a Woman of Impact.

Daily News

LONGMEADOW — Glenmeadow Inc., a provider of senior retirement lifestyle options, announced the nine recipients of the 2025 Age of Excellence Awards: Celebrating Success Over 60. The program honors remarkable individuals over age 60 who continue to make a profound impact in their communities. Launched in 2024, the Age of Excellence Awards were created to honor those who exemplify vitality, purpose, and leadership in what is often called the ‘third age’ of life.

Chosen from more than 30 nominations submitted this year, the 2025 honorees come from diverse backgrounds and experiences, yet all share a common thread: a commitment to living with intention and contributing meaningfully to the world around them.

“From community leaders and artists to educators, volunteers, and entrepreneurs, the recipients demonstrate that greatness truly knows no age limit,” said Kathy Martin, Glenmeadow president and CEO. “The Age of Excellence Awards shine a spotlight on those who are redefining aging and reshaping perceptions about what’s possible later in life.”

The nine individuals selected to receive the Age of Excellence Award for their outstanding contributions, relentless pursuit of new endeavors, and unwavering excellence are:

• Aaron Mendelson, who, after a successful career as a financial advisor, has emerged as a dynamic advocate for education and a powerful connector in Western Mass.;

• Beth Cardillo, a leading advocate for innovative and compassionate care for older adults, who embodies vitality, purpose, and inspiration;

• Betty Huckowicz, dean of the School of Continuing Education and dean of Student Success at Elms College, and also the founder of Meghan’s Light, an organization dedicated to supporting the search for a cure for cystic fibrosis, established in memory of her daughter;

• John Delaney, founder and director of Ride to Remember Springfield, an annual cycling event honoring fallen first responders, whose passion and energy drive the event’s continued growth each year;

• Bob Perry, who, since retiring from Myers Brothers Kalicka, has devoted his energy and dedication to serving the Greater Springfield area through the nonprofit he co-founded, Friends on a Mission, and whose practical approach and genuine commitment have made a meaningful impact on the community;

• Ruth Griggs, the driving force behind the Northampton Jazz Festival, reflecting the broader impact she’s made since retiring from her marketing firm and her ability to turn vision into reality;

• Sabra Ramsdell, the driving force behind the Springfield Rescue Mission and a tireless advocate who sees the potential in everyone and serves with heart, grace, and unwavering commitment;

• The first caregiver recipient, Betty Alban, a devoted mother, grandmother, and caregiver to her 97-year-old mother, as well as a lifelong teacher, an unsung hero, and a story of resilience and strength; and

• Honorary recipient Rick Sullivan, chosen in recognition of his 11 years as president and CEO of the Western Massachusetts Economic Development Council. Thanks to his leadership, the region is stronger, more stable, and a key player in the state’s economy.

The community is invited to celebrate these individuals at the Age of Excellence Awards ceremony on Wednesday, Sept. 3 at the Springfield Country Club. This evening will bring together honorees, their families, friends, supporters, and the wider community to honor and celebrate their achievements. To purchase tickets, visit glenmeadow.org/age-of-excellence-awards.

Daily News

Kelsey McDonald

LONGMEADOW — Glenmeadow Inc., a provider of senior retirement lifestyle options, announced several key leadership promotions, effective Aug. 1, that align with its continued focus on wellness and person-centered care.

Kinga Guberow

Kelsey McDonald has been promoted to assistant vice president for Health and Wellness. In this expanded role, she will continue to lead Glenmeadow’s comprehensive wellness initiatives while also overseeing Health Services and Glenmeadow at Home. Her leadership has been instrumental in advancing the organization’s wellness vision, and this promotion reflects confidence from Glenmeadow leadership in her ability to foster even greater integration across health and wellness programs.

Michele Alston

Kinga Guberow has been named director of Wellness. She will continue to lead all aspects of wellness and remain a highly visible and valued presence in the state-of-the-art Vitality Hub, inspiring residents and staff alike.

Michele Alston has been promoted to director of Finance. Since joining the Glenmeadow team in 2022, she has played a critical role in supporting the organization’s ongoing financial strength. In her new role, she will lead essential projects such as the annual audit and purchasing, along with the day-to-day operational needs of the finance department.

“Glenmeadow is fortunate to benefit from the leadership and vision of these exceptional women,” said Kathy Martin, Glenmeadow’s president and CEO. “I warmly welcome them into their new roles and look forward to all they will accomplish.”

Daily News

LONGMEADOW — Glenmeadow Inc., a provider of senior retirement lifestyle options, has selected Adetayo Olatinwo as vice president for Human Resources. She will lead the HR function, overseeing talent management, compensation, benefits, training, employee relations, and engagement, while ensuring compliance with employment law and contributing to the organization’s strategic goals and mission. She will also shape Glenmeadow’s relationships with the local secondary and post-secondary education partners to encourage senior living as a career path of choice.

“I’m honored to join the Glenmeadow team and contribute to creating an exceptional workplace for our dedicated and talented staff,” Olatinwo said. “Glenmeadow has so much to be proud of, and I’m excited to help shape its bright future.”

Olatinwo most recently served Trinity Health Of New England as Colleague and Labor Relations business partner and previously served Global Medical Response and the Mental Health Assoc. in human resources roles. A graduate of Western New England University and Springfield College, she has deep roots in Western Mass.

“Adetayo is a tremendous addition to Glenmeadow,” said Kathy Martin, Glenmeadow’s president and CEO. “She brings enthusiasm, a strong sense of purpose, and a deep understanding of how to balance an outstanding employee experience with the highest standards of compliance and equity. Her presence, service mindset, and leadership will be transformative for our organizational culture and a catalyst for growth.”

Daily News

LONGMEADOW — Do you know someone who is redefining what it means to be over 60? Building on the success of the inaugural awards in 2024, Glenmeadow announced the opening of nominations for the Age of Excellence Awards: Celebrating Success over 60. This event honors older adults in the local community who embody the vigor, purpose, and contributions that come with age and experience.

“The Age of Excellence Awards celebrate the many ways those over 60 are redefining aging,” Glenmeadow President and CEO Kathy Martin said. “Each of us knows someone — whether through our circle of friends, colleagues, or family members — who continues to thrive and achieve later in life. It is a privilege for Glenmeadow to lead this effort in honoring the accomplishments and inspiring stories of our community members over 60.”

Nominations are now open for individuals who have made a significant impact in their communities after age 60. Whether pursuing new professional endeavors, serving their communities, or showing extraordinary perseverance and excellence in other areas of life, these individuals deserve to be celebrated.

Nominations may be submitted online at glenmeadow.org through June 15. Hard copies of the nomination form are available at the concierge desk at Glenmeadow, or a PDF may be downloaded from the event page and sent to Age of Excellence Awards, 24 Tabor Crossing, Longmeadow, MA 01106.

A panel of community leaders will select the honorees, who will be recognized at the Age of Excellence Awards ceremony on Wednesday, Sept. 3 at Springfield Country Club. This inspiring event will bring together honorees, their families, friends, and supporters to recognize their achievements. Tickets are available for purchase at weblink.donorperfect.com/ageofexcellence.

For more information on the Age of Excellence Awards, including sponsorship opportunities, ticket purchases, and submitting nominations, visit glenmeadow.org or email Rania Kfuri at [email protected].

Healthcare News Special Coverage

Learning Experience

Glenmeadow President and CEO Kathy Martin

Glenmeadow President and CEO Kathy Martin

Kathy Martin had built an impressive career on higher education — first as a teacher, then as an administrator, most recently as assistant provost for Accreditation and Administration at UMass Amherst — when she saw an opportunity to make a sharp turn. And she took it.

“It was the right time for me to think about trying something else,” said Martin, who had been serving on the board of Glenmeadow, a senior-living community in Longmeadow, when the position of president and CEO opened up there in 2023. “Glenmeadow’s timeline for its presidential search coincided with my timeline for seeking a new opportunity because the provost I was working with at UMass got a new job, so she was leaving UMass anyway. So it was just an opportunity of timing.”

Her role on the board had been a great introduction to that venerable (as in 140-year-old) community, and to senior living in general.

“I was at a point professionally where I needed to make a decision about what I wanted to do. Did I want to continue to pursue a presidency in higher education, or did I want to try something else?” she told BusinessWest.

The shift — she’s been on the job 15 months now — has been dramatic in some ways, but rewarding as well.

“This is a new language for me in many ways, but I love learning new things. This was an opportunity for me to take on the challenge of learning and leading in a new sector. And there are more overlaps between higher ed and senior living than you might think,” Martin continued. “Some of the challenges and opportunities are the same, and leadership is leadership, but I have really enjoyed the pivot from working primarily with college students to working with seniors. It’s been a wonderful shift of perspective.”

“This is a new language for me in many ways, but I love learning new things. This was an opportunity for me to take on the challenge of learning and leading in a new sector. And there are more overlaps between higher ed and senior living than you might think.”

It has also been a process of learning about the day-to-day operations and everything the frontline staff and the leadership team do to keep a 24/7 operation working efficiently, she added.

“We think of it from our residents’ perspective first. What do they need? What are they interested in? What would make their Glenmeadow experience everything that they’ve always wanted it to be? And then there are all of the behind-the-scenes, operational decisions that we’re making; we’re looking at things like how reliant are we on paper processes, and can we move more things to the cloud, and how can we become more efficient in our operations?”

But most decisions come down to enhancing the resident experience, Martin said.

“Every decision that we make is based on what’s best for our residents and ensuring that we have enough programming, and the kind of programming that is meaningful for our residents,” she explained. “One of the things we’ve had a lot of conversation about in the last year is intellectual engagement, that it’s not just about playing mahjong, but it’s about having access to local speakers or a TED Talk or a guided discussion on a topic of interest. So we’re making sure we’re being responsive to what is interesting for the residents and engages their families as well in life at Glenmeadow.”

 

Long History

Glenmeadow traces its roots to 1884, when a group of civic leaders raised funds among themselves and other area families and purchased a house on Main Street in Springfield’s South End, establishing the Springfield Home for Aged Women. This residence opened in November 1886 and accommodated 16 women from the community without family or means.

Glenmeadow moved from Springfield to Longmeadow

Glenmeadow moved from Springfield to Longmeadow in 1993, right around the time the facility took its current name.

Fourteen years later, a new, larger home opened nearby, and in 1960, its name changed to Chestnut Knoll. In 1992, the facility began admitting men alongside the women.

In 1993, the organization purchased a 23-acre parcel in Longmeadow to build a new community that would provide both independent and assisted-living apartments with various common areas, and the name changed again, this time to Glenmeadow. In 2002, it unveiled Glenmeadow at Home, offering personal care, companionship, and home-care services to older adults living in their homes throughout Greater Springfield.

The home-care service is important for a couple of reasons, Martin said. “We recognize how important it is for seniors to stay at home as long as they possibly can. It can be very emotional to think about leaving your family home and making a move to a community like Glenmeadow, so we wanted to do everything we can to make it possible for seniors to stay at home a bit longer.”

In addition, she said, “home care is a nice gateway to Glenmeadow as a community. We do have residents who started as Glenmeadow at Home clients. We also have residents who use Glenmeadow at Home for some additional care. So it’s an important part of our business model, not only for what it provides our residents, but what we can give back to the local community to make home care more accessible.”

One crucial piece of the organization’s services is the concept of aging in community, she noted.

“One of the reasons that our residents thrive at Glenmeadow is because they’re with people who are having similar life experiences. We actively work to combat social isolation. And for those seniors who are staying at home and maybe increasingly infirm, it’s harder to maintain those social interactions. So a lot of our residents just enjoy being with people of the same age … it’s a social community as much as it is a residential one.”

“Home care is a nice gateway to Glenmeadow as a community. We do have residents who started as Glenmeadow at Home clients. We also have residents who use Glenmeadow at Home for some additional care. So it’s an important part of our business model.”

In 2024, Glenmeadow elevated the senior experience in a different way, by recognizing accomplished individuals over age 60 throughout the region in its first annual Age of Excellence awards program.

“That was really born out of a conversation among our board of directors about how we can have a hallmark event for Glenmeadow as a fundraiser,” Martin said. “We thought it was important to highlight the accomplishments and inspiration of those over 60.

“I think, too often, when you are approaching retirement, it feels like the end of something and that your best years are behind you,” she went on. “And we wanted to take the opportunity to highlight older adults that are doing amazing things. For some people, it’s a new career. For some people, it’s a new hobby. We wanted to be the ones to put a very appropriate spotlight on those individuals.”

The inaugural honorees, celebrated with a gala event in September, included Springfield Police Superintendent Lawrence Akers; Debbie Gardner of the Reminder; Jeffrey Greim of Jeff’s Granola; Ethel Griffin from Revitalize CDC; James Lagodich, who has been involved in local youth and adult sports; Maria Roy of the Indian Orchard Citizens Council; Patrick Sullivan, recently retired executive director of Springfield Parks; and Karen Tetreault of the Springfield Regional Chamber.

Kathy Martin (right) with the honorees at the inaugural Age of Excellence awards gala in September.

Kathy Martin (right) with the honorees at the inaugural Age of Excellence awards gala in September.

They were honored for a variety of reasons, from mentorship to volunteerism to leadership to simply inspiring change, and the selection process was challenging, Martin said, explaining that the public nominated individuals, and a small panel of local community leaders evaluated the nominations and made the selections.

“It’s been wonderful for us to hear people say, ‘oh, I wish we had done this 10 years ago,’ or ‘why hasn’t anybody had this idea before?’ And it was really inspirational, I think, for everybody who was involved in the selection process, but certainly everybody who went to the event in September. I think we all walked out of there with a little lift in our step from hearing what all of these honorees have accomplished.

“And there are dozens more like them, so we’re looking forward to the opportunity in 2025 to select the next class of Age of Excellence honorees,” she went on, noting that event will take place on Sept. 3.

 

Challenges and Opportunities

Senior living is a challenging field in many ways, Martin said, but right now, one of the biggest is the continued generational shift as the average age of Americans continues to rise.

“We have about 10,000 new Medicare subscribers every day with the Baby Boomers reaching retirement age. So, while we’re focused on how can we best serve the needs of our current residents, we’re also thinking about how to get ahead of what the Baby Boomer generation is going to be seeking in a community like Glenmeadow.”

To that end, the community is in the final stages of an $11 million renovation aimed to entice seniors interested in maintaining a wellness-focused lifestyle into retirement, she noted.

“Trying to forecast the needs of the next generation, I think, is certainly a challenge. And we’re a nonprofit, and maintaining a healthy revenue stream as a nonprofit is always a challenge. We focus on our occupancy, but we are grateful for the support that our residents and local members of the community and organizations make in supporting Glenmeadow financially so that we can continue to do what we do.”

Another industry challenge — one common to many industries these days — is recruiting and retaining a workforce, and on that front, Glenmeadow has been fortunate, Martin said.

“Through the pandemic and since then, our workforce has been relatively stable. We don’t have very many open positions,” she elaborated. “We focus a great deal on staff engagement, and I think that goes a long way toward that retention figure, but it’s also the interactions that our staff has with our residents.

“Every time I ask the staff what’s their favorite part about working here, they say the residents,” she went on. “And when I ask the residents what’s their favorite part about living here, they say the staff. So, it’s really a wonderful work environment for our staff, and we see that we’re all doing really good and important work, and it makes it much easier to come to work every day knowing about the positive impact that you have.”

Martin said that feeling extends to families, some of whom live far away, but many of whom live locally and stop by regularly for visits, meals, and events. “We love to see their interactions with our residents because it’s really their home. So we want our residents to treat it like their home and have their families here for holidays and other special occasions, or just to come watch a movie on a Thursday night.”

As for her own experience, Martin said she’s happy to have made this intriguing career shift — and she’s still learning.

“I love that it’s new every day,” she told BusinessWest. “There’s always something new that happens that I wouldn’t have anticipated. But I’ve loved getting to know the residents, their families, and our staff. It’s really the people that make a difference in this work, and getting to know the stories of the people who are here has been really inspiring and motivating and reinforcing of why this is such a great career path.”

Business Talk Podcast Special Coverage

We are excited to announce that BusinessWest has launched a new podcast series, BusinessTalk. Each episode will feature in-depth interviews and discussions with local industry leaders, providing thoughtful perspectives on the Western Massachuetts economy and the many business ventures that keep it running during these challenging times.

Go HERE to view all episodes

Episode 224: December 23, 2024

Joe Interviews Kathy Martin, president and CEO of Glenmeadow

Kathy Martin crafted an impressive career in higher education before pivoting, in the fall of 2023, to the world of senior living as president and CEO of Glenmeadow, a venerable Longmeadow facility that specializes in independent living, assisted living, and at-home care. It’s been an intriguing career change that gives this lifelong learner the chance to impact a much different demographic than college students. On the next episode of BusinessTalk, Martin talks to BusinessWest Editor Joe Bednar about challenges in senior care today, an exciting new program that recognizes accomplished individuals over age 60 around the region, and much more. It’s must listening, so tune into BusinessTalk, a podcast presented by BusinessWest.

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Daily News

LONGMEADOW — Glenmeadow Inc. recently elected new leadership and new members to its board of directors.

Michael Tremble, CEO of Valley Communications, will continue as chair. Kelly Koch, probate and family law attorney with Raipher, will continue as vice chair. Erin Koebler, executive director of the East Longmeadow Council on Aging, will continue as clerk. Rory O’Brien, vice president and chief operating officer at Schwerin Boyle Capital Management, was elected treasurer.

The board of directors also welcomed five new members: Justin Ayala, manager of the divisions of Geriatric Medicine and Palliative Care at Baystate Health; Donna Durocher, clinic director at ATI Physical Therapy; George Kelly, Glenmeadow resident; Siobhan Matty, assistant vice president and financial advisor at St. Germain Investment Management; and Amanda Sbriscia, vice president of Institutional Advancement at Holyoke Community College and executive director of the HCC Foundation.

Glenmeadow has also welcomed two new corporate ambassadors: Lynn Brown, senior vice president, chief of staff and Lending Operations at People’s Bank; and Suzanne Gile, director of Clinical Training and assistant professor of Graduate Psychology at Bay Path University.

In addition, several Glenmeadow staff have taken on new responsibilities. Zhane Stone was promoted to director of Sales and Marketing, Karlene Smith-Shaw was promoted to assistant director of Hospitality, and Rania Kfuri joined Glenmeadow as vice president of Philanthropy, Sales, and Marketing.

“Glenmeadow is elevating the senior living experience, and the excellence, advocacy, and commitment of our staff and volunteers will make that a reality,” said Kathy Martin, Glenmeadow’s president and CEO. “Glenmeadow is buzzing with energy and progress. It’s a great time to be here.”

Daily News

Rania Kfuri

LONGMEADOW — Glenmeadow Inc., a provider of senior retirement lifestyle options, recently named Rania Kfuri vice president for Philanthropy, Sales, and Marketing.

In this new role, which begins on Oct. 14, Kfuri will provide leadership and direction to key revenue-producing areas, developing strategies to secure annual giving, planned giving, and donor-directed gifts, as well as pursuing partnerships with other local organizations. She will also shape Glenmeadow’s marketing approach and philosophy to ensure organization’s brand remains strong.

“I am truly honored to join the Glenmeadow team and collaborate with a community-driven organization that has such a significant history in our region” Kfuri said. “Supporting Glenmeadow in its planning for a strong future is a priority for me. I look forward to getting to know the residents and their families and ensuring that this community continues to thrive in the years to come.”

Kfuri most recently served the Baystate Health Foundation as Philanthropy officer and previously worked with the Smith Fund at Smith College. She is also active in a wide variety of community initiatives, including serving on the boards of the Martin Luther King Jr. Family Services, the Women’s Fund of Western Massachusetts, and Revitalize CDC.

“I am thrilled to welcome Rania to Glenmeadow. She is a community connector who is driven to advance an organization’s mission. With her enthusiasm for community building and a creative and entrepreneurial approach, Rania will do great things for our senior living community,” said Kathy Martin, Glenmeadow’s president and CEO. “Rania will catapult our philanthropic efforts forward. I invite people to reach out to explore how we can partner together to strengthen and support Glenmeadow’s bright future.”

Daily News

SPRINGFIELD — Glenmeadow recently announced the selection of seven distinguished individuals to receive an inaugural Age of Excellence Award. This recognition shines a spotlight on individuals who are not only redefining aging, but also reshaping perceptions of what it means to grow older.

In addition to these individuals, the Glenmeadow team and event-planning committee also selected an Honorary Age of Excellence Award recipient. This inaugural acknowledgement is being presented to Patrick Sullivan, longtime executive director of Parks, Buildings, and Recreational Management for the city of Springfield.

Patrick announced his retirement earlier this year after a career spanning 37 years. Throughout his tenure, he worked with seven mayors, most recently serving as part of Mayor Domenic Sarno’s administration. He leaves an indelible mark on the landscape of the city, having spearheaded numerous projects and initiatives, including neighborhood parks, school buildings, fire stations, library buildings, athletic fields, and the city’s environmental and climate action and resiliency plans.

“Patrick’s career accomplishments are much too numerous to list fully,” said Kathy Martin, Glenmeadow president and CEO. “However, his selection for this recognition was made in part to acknowledge his dedication and passion for preserving Springfield’s heritage. This focus included, among many others, his involvement in saving iconic structures such as the Barney Carriage House, where the Age of Excellence Awards Celebration will be held next month.”

The seven Age of Excellence honorees are:

• Dedicated Leader – Beyond the Badge: Springfield Police Superintendent Lawrence Akers, Palmer;

• Champion of Community Voices: Debbie Gardner, Springfield;

• Impactful Entrepreneur: Jeffrey Greim, Longmeadow;

• Dynamic Difference Maker: Ethel Griffin, Springfield;

• Game-Changing Mentor: James Lagodich, Springfield;

• Inspiring Changemaker: Maria Roy, Springfield; and

• Dedicated Community Connector: Karen Tetreault, Chicopee.

Click here to learn more about these honorees. Click here to buy tickets to the celebration on Wednesday, Sept. 4.

Daily News

SPRINGFIELD — Glenmeadow announced the recipients of its inaugural Age of Excellence Awards, a new initiative dedicated to honoring exceptional individuals over age 60 who are making a profound impact in their communities. More than 30 nominations were submitted, and seven winners will be honored at a ceremony on Wednesday, Sept. 4.

The Age of Excellence Awards shine a spotlight on individuals who are not only redefining aging but also reshaping perceptions of what it means to grow older. The nominees, representing a rich tapestry of backgrounds and experiences, exemplify that greatness knows no age limits.

“We are deeply moved by the inspiring stories of all those who were nominated,” said Kathy Martin, Glenmeadow president and CEO. “Our panel of community leaders had the challenging task of selecting the honorees from an impressive pool of candidates and did so with great care and reverence for the contributions of each nominee. These honorees are examples to us all that our best years are ahead of us. We are excited to announce this year’s honorees and look forward to celebrating their achievements next month.”

The seven honorees are:

• Dedicated Leader – Beyond the Badge: Springfield Police Superintendent Lawrence Akers, Palmer;

• Champion of Community Voices: Debbie Gardner, Springfield;

• Impactful Entrepreneur: Jeffrey Greim, Longmeadow;

• Dynamic Difference Maker: Ethel Griffin, Springfield;

• Game-Changing Mentor: James Lagodich, Springfield;

• Inspiring Changemaker: Maria Roy, Springfield; and

• Dedicated Community Connector: Karen Tetreault, Chicopee.

Click here to learn more about these honorees.

The community is invited to celebrate these individuals at the Age of Excellence Awards ceremony on Sept. 4 at the Carriage House at the Barney Estate. This evening will bring together honorees, families, friends, supporters, and the wider community to honor and celebrate their achievements. Click here to purchase tickets online.

This event is made possible by the support of its partners, including platinum sponsor Valley Communications Systems Inc. Brenda Garton-Sjoberg will serve as the event emcee. She is a full-time faculty member in the Department of Communication, Media, and the Arts at Western New England University and a former award-winning evening-news anchor at WWLP-TV22.

The Age of Excellence Awards Celebration is more than a tribute to outstanding older adults; it is also a fundraiser supporting Glenmeadow’s $10.5 million renovation project, which aligns with the needs and aspirations of its current and future residents. The event embodies Glenmeadow’s “Next Chapter” campaign, highlighting the remarkable accomplishments of older adults and celebrating their vibrant contributions to life in their later years.

Daily News

SPRINGFIELD — Glenmeadow recently announced the inaugural Age of Excellence Awards: Celebrating Success over 60, a new event dedicated to honoring older adults in the community who embody the vigor and purpose that come with age and experience.

The public is invited to submit nominations for individuals who deserve to be celebrated. Nominees should be those who have made significant contributions to their communities, pursued new adventures, or demonstrated an unwavering spirit of excellence.

Honorees will be recognized at the Age of Excellence Awards ceremony, set to take place on Sept. 4 at the Carriage House at the Barney Estate. Nominations can be submitted online at glenmeadow.org/age-of-excellence-awards until Friday, July 26. Hard copies of the nomination form can also be found at the concierge desk at Glenmeadow. A panel of community leaders will then review and select those to be celebrated at the event.

“The Age of Excellence Awards honor the ways that those over 60 are showing us all that age is just a number,” Glenmeadow President and CEO Kathy Martin said. “These are our friends, colleagues, and family members who are changing the world and our perceptions of what it means to get older. I am thrilled to have the opportunity to celebrate their achievements, as well as their wisdom, resilience, and invaluable contributions to our region.”

The Age of Excellence Awards will bring together honorees, their families, friends, and supporters to recognize and celebrate the remarkable achievements of these community members. It is also a fundraising event to support Glenmeadow, including the $10.5 million renovation project that is aligned with what is important to today’s older adults and to prepare the next generation of Glenmeadow residents. This event is intricately tied to Glenmeadow’s “Next Chapter” campaign theme, serving as a platform to celebrate the remarkable accomplishments of older adults as they redefine life in their later years. Tickets are available for purchase online by clicking here.

Daily News

LONGMEADOW — Glenmeadow, a provider of senior retirement lifestyle options, announced the appointment of Kathy Martin to the position of president and CEO, effective Oct. 1. She succeeds Anne Thomas in that role.

“After an extensive national search, the board of directors unanimously agreed that Dr. Martin’s exceptional leadership skills, extensive nonprofit experience, and proven track record of successful strategic planning and execution make her the ideal candidate to lead Glenmeadow’s continued transformative development,” said Amy Santarelli, chair of the Glenmeadow board of directors.

Martin brings to the role more than two decades of nonprofit leadership experience. She is currently assistant provost for Accreditation and Administration at UMass Amherst and previously served Springfield College in several roles, most recently chief of staff. Her experience in higher education includes prior posts at Bay Path University, Susquehanna University, and Bucknell University. Her volunteer leadership experience includes membership on the board of directors of Glenmeadow and Link to Libraries. She is also a corporator of Square One.

“I am deeply honored to have been selected as Glenmeadow’s next president and CEO,” Martin said. “The strengths of the organization are numerous, as are the parallels between higher education and senior living. I am eager to work with the talented staff and committed board to distinguish Glenmeadow as an exemplary community of choice. The future is certainly bright, and this opportunity is a perfect match with my commitment to serving and strengthening mission-driven organizations and communities. Getting to know the residents and their families is a high priority, and I’m looking forward to getting started. We are going to do great work together.”

Martin earned her bachelor’s degree in physical education (sport management) from Keene State College and her master’s degree in physical education (athletics administration) and doctor of physical education degree (with a specialization in sport psychology) from Springfield College.

Daily News

LONGMEADOW — Kelsey McDonald, director of Life Enrichment, and Joy Peterson, director of Sales, recently began careers at the Glenmeadow life-plan community in Longmeadow.

McDonald previously worked as an occupational therapist, rehab technician, and certified nursing assistant with several area rehabilitation providers and hospitals. She will oversee Glenmeadow’s life-enrichment programming, which is designed to nurture the whole person — mind, body, and spirit — using the six dimensions of wellness, which include physical, emotional, spiritual, intellectual, environmental, and social.

“Kelsey has a vast depth of experience working with older adults and has continued to educate herself in geriatric health,” Glenmeadow President and CEO Anne Thomas said. “Her focus on overall wellness is in line with Glenmeadow’s mission, and I am excited to have her part of the team.”

McDonald graduated with honors from Springfield Technical Community College and received a bachelor’s degree in psychology from the University of Massachusetts. She is currently enrolled in an online doctoral program in gerontology at UMass.

Peterson has more than 20 years of marketing and sales experience working for organizations providing senior-living and at home services in Massachusetts and Southern New Hampshire. She believes in a consultative approach to support families in identifying needs and helping educate everyone about the benefits of community living to prevent isolation.

“Joy is personable and professional and has already been helpful in assisting many families in navigating the available options,” Thomas said. “She quickly establishes rapport and puts everyone at ease.”

Peterson graduated from Westfield State University with a bachelor’s degree in political science and holds a master’s degree from Lasell College with a concentration in elder-care marketing.

COVID-19 Daily News

LONGMEADOW — Glenmeadow President and CEO Anne Thomas announced on Wednesday that a resident has tested positive for COVID-19, representing the first case of the disease on site.

Thomas said the resident was symptomatic and was visited by her primary-care physician on March 27. Based on her pre-existing health status and on-site assessment, the resident was tested and directed to isolate in her apartment pending the results.

“The results came back positive early this morning, and we were notified shortly thereafter,” Thomas said. “As always, we want to make sure we are keeping the community informed, particularly during the coronavirus pandemic. We are taking every step possible to protect our residents, our staff, and the community.”

Thomas said Glenmeadow staff are taking direction from the Massachusetts Department of Public Health and Longmeadow Emergency Management personnel.

In accordance with guidelines from the Centers for Disease Control and Prevention (CDC), she noted, Glenmeadow has instituted enhanced protocols, in addition to those it instituted roughly three weeks ago, when building access was restricted to residents and essential personnel only.

Thomas said the resident is being isolated in the bedroom/bathroom of the apartment, and the private aide she employs will continue to provide support and will be the only caregiver quarantined with her in the apartment.

Any Glenmeadow staff member who has entered the apartment within the last two weeks is being evaluated, and will be sent home to self-quarantine if appropriate. Also, per CDC guidelines, the apartment will be cleaned by a person wearing personal protective equipment.

“The health and wellness of those we serve and employ remains our priority,” Thomas said, noting that Glenmeadow will continue existing protocols that have been in place since the beginning of March. These include:

• Glenmeadow’s management team meets daily by conference call to review updates by local, state, and federal agencies. This learning has been used to update policies, procedures, and communication with all Glenmeadow audiences;

• Access to the building at 24 Tabor Crossing is restricted to residents and essential personnel only, and a screening procedure is in place at the entrance;

• Glenmeadow’s visiting physicians, Drs. May Awkal and Suzanne Jorey, will continue to see their patients in resident apartments at the life-plan community;

• Glenmeadow’s licensed nursing staff is in the building 24/7, and staff are tracking all resident illnesses; and

• Life-enrichment programs are being offered on Glenmeadow’s in-house TV channel, 918.

For further news and alerts from Glenmeadow, visit its blog at glenmeadow.org/blog, which it has been updating daily since March 11.

HCN News & Notes

LONGMEADOW — Glenmeadow will hold a ribbon-cutting ceremony on Thursday, March 12 at 3 p.m. to officially open Fraser’s, a new haven for residents living with dementia that will enhance their sense of purpose.

The space on the second floor of the life-plan community was created to support residents living with dementia or other cognitive loss and is designed for them to engage with staff in activities tailored to their specific interests. Made possible by a gift from two brothers whose mother was a Glenmeadow resident, the space is dedicated to peace, tranquility, and restoration and will also be open and available for staff and all residents seeking a quiet place to decompress and rejuvenate.

An overview on the goals of the room will be presented at the ceremony, and a demonstration will be offered on the use of the room’s resources. Visitors from the public will learn about opportunities to volunteer with residents at Glenmeadow.

Glenmeadow is located at 24 Tabor Crossing, Longmeadow. Guests should request an escort to the room at the front desk in the main lobby.