Home 2007 (Page 3)
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The following is a compilation of recent lawsuits involving area businesses and organizations. These are strictly allegations that have yet to be proven in a court of law. Readers are advised to contact the parties listed, or the court, for more information concerning the individual claims.

CHICOPEE DISTRICT COURT

Chas. Gilman & Sons Inc. v. West Street Bar & Grill Inc.
Allegation: Recovery of judgment action: $1,571.61
Filed: 9-11-07

Larry’s Heating Hardware & Plumbing v. Blue Dolphin Pools
Allegation: Non-payment of merchandise received: $110.12
Filed: 9-04-07

Nicholas Bernier v. Stephen Constant & Westover Animal Clinic
Allegation: Payment for emergency services due to negligence: $127.50
Filed: 9-13-07

FRANKLIN SUPERIOR COURT

Montague Rivers Edge LLC v. Dmitriy’s New England Construction Inc.
Allegation: Breach of construction contract: $66,900
Filed: 9-06-07

Rice Oil Company v. J & S Auto Services Center Inc.
Allegation: Non-payment of goods and services: $61,207.71
Filed: 9-12-07

HAMPDEN SUPERIOR COURT

Craig J. & Jennifer C. Demerski v. Willowbrook Associates
Allegation: Breach of real estate contract: $382,500
Filed: 9-26-07

Elizabeth & Franklin Cyran v. Sovereign Bank New England
Allegation: Breach of lending contract: $85,000
Filed: 9-21-07

Hampden Village Inc. v. Westfield Fuel Company
Allegation: Negligence in delivery causing property damage: $13,959
Filed: 9-21-07

Sharon Holda v. W.E. Donovan & Company Inc.
Allegation: Negligence in delivery causing property damage: $105,770
Filed: 10-02-07

HAMPSHIRE SUPERIOR COURT

Action Air Inc. v. Anderson Builders Inc.
Allegation: Failure to pay under the terms of a construction contract: $87,354
Filed: 8-30-07

The Commonwealth of Massachusetts by and through the University of Massachusetts v. Shooshanian Engin-eering Associates Inc.
Allegation: Breach of contract: $100,000
Filed: 8-24-07

HOLYOKE DISTRICT COURT

Canal Industrial v. Adalberto Bernal d/b/a America Buses & Trucks
Allegation: Non-payment of rent: $2,500.00
Filed: 5-07-2007

Puerta de la Esperanza, LP v. Grace Demose Furniture Inc.
Allegation: Possession and rent owed: $17,081.72
Filed: 1-29-07

NORTHAMPTON DISTRICT COURT

Cook Builders Supply Company v. St. Claire Landscaping
Allegation: Non-payment of materials: $22,621.52
Filed: 8-17-07

Gilbert & Son Insulation v. Glenn Building Associates Inc.
Allegation: Non-payment of goods: $12,518.83
Filed 7-30-07

Goldman Marketing Inc. v. Steven Lewis Subaru
Allegation: Breach of contract: $2,800.00
Filed: 8-06-07

PALMER DISTRICT COURT

Bill Thompson Transport Inc. v. Quaboag Transfer Inc.
Allegation: Non-payment of goods received: $8,135
Filed: 9-10-07

Sherman & Frydryk v. Jon Ker and DLP Hospitality LLC
Allegation: Non-payment of survey and engineering services: $3,599.44
Filed: 8-28-07

SPRINGFIELD DISTRICT COURT

Claire H. Goldsmith v. Town of West Springfield
Allegation: Injuries sustained during fall caused by pothole: $23,818.86
Filed: 9-17-07

Dauphinais & Son Inc. v. MG Concrete
Allegation: Non-payment: $14,608.16
Filed: 9-12-07

Eastern Bearings Inc. v. Joseph Crouch d/b/a CMD Technologies
Allegation: Non-payment of goods sold and delivered: $5,713.16; Filed: 9-17-07

Farrell Precision Metal Craft v. CMD Technologies
Allegation: Non-payment of goods sold and delivered: $6,607.50; Filed: 9-10-07

Robbie B. Cox v. Bosco’s Automotive, Inc.
Allegation: Expenses due to fall from Bosco’s vehicle which was transporting Mrs. Cox: $10,975; Filed: 9-12-07

United Brothers Enterprises d/b/a Monson Getty v. Taylor Freight Service
Allegation: Non-payment of goods sold and delivered: $15,377.71; Filed: 9-12-07

WESTFIELD DISTRICT COURT

Darrell S. Merceri v. Families Matter Painting
Allegation: Breach of contract – non-payment: $702
Filed: 8-10-07

Kutty’s Fuel Oil v. Bentley Billiards Inc.
Allegation: Non-payment of home heating oil sold and delivered: $912
Filed: 8-08-07

Sections Supplements
The 2007 Super 60 Roster Conveys Strength and Diversity
Star Power

Star Power

A quick glance at this year’s Super 60 list reveals the diversity that defines the Western Mass. economy. There are manufacturers, technology companies, retailers, health care providers, and accounting firms. There’s also a
restaurant, a dictionary publisher, a pharmaceuticals maker, and even a private college. Together, these companies paint an encouraging picture of the local business community and its prospects for the future.

If there is one constant when it comes to the Super 60 — the annual roster of top-performing companies as compiled by the Affiliated Chambers of Commerce of Greater Springfield — it is change.

Each year since 1990, when the unique business-recognition program was launched, there have been new companies in both the ‘Revenue’ and ‘Revenue Growth’ categories. That change is refreshing, and it conveys both movement and diversity in the local economy, said Russell Denver, president of the ACCGS, who told BusinessWest that he enjoys seeing different business owners come to the podium at the annual Super 60 luncheon to accept their awards.
So he should really be looking forward to this year’s event, set for Oct. 26 at Chez Josef in Agawam. That’s because the field for 2007 is dominated by newcomers; 18 of the ‘Growth’ companies are new to that list, and 11 of the businesses on the ‘Revenue’ side are newcomers, said Teddy Woeppel, communications director for the ACCGS.

There are some other numbers of note when it comes to the Class of 2007, said Woeppel, noting that, combined, the 30 ‘Revenue’ companies earned $708 million in 2006, and average revenue for those businesses was $24 million. On the ‘Growth’ side of the ledger, the 30 companies posted average growth of 71% over the past three years, while more than half (57%) posted growth in excess of 50%.

Denver said both lists provide evidence of the strong diversity that is considered one of the strengths of the local economy. The ‘Growth’ list, for example, includes two banquet facilities under the corporate name Delaney Restaurant Inc., two accounting firms, several insurance agencies, a carpet and tile outlet, a law firm, a construction company, a pharmaceuticals maker, and and a medical device manufacturer, among others.

Meanwhile, on the ‘Revenue’ side, the list features a software maker, a private college, a maker of plastic containers, an architectural firm, a recreational boat dealer, a hardware chain, a drug store chain, and a dictionary publisher (Merriam Webster Inc.), among others.

While there were several newcomers in the top 10 for the ‘Revenue’ category, the top three finishers are familiar names when it comes to the Super 60. Springfield College topped the list, while Southwick-based Whalley Computer Associates, a technology-solutions provider, was the runner-up, and Springfield-based Rocky’s Hardware Inc., a chain now boasting 25 locations in Massachusetts, New Hampshire, and Rhode Island, finished third.

On the ‘Growth’ side, there were six newcomers in the top 10, and two in the top three. Leading the class is Kleer Lumber Inc., a Westfield-based producer of PVC trimboard, while Complete Payroll Solutions, a Springfield-based company that provides payroll, tax, benefits, and human resources services was runner-up. Kittridge Equipment Co., a commercial food service equipment dealer that has made several appearances on both Super 60 categories, finished third.

Other newcomers to the ‘Growth’ list, said Woeppel, are: Ace Metal Fabricators Inc., Allen & Burke Construction, Custom Carbide Corp., Delaney Restaurant Inc., Dimauro Carpet & Tile Inc., Egan, Flanagan and Cohen, P.C., Haluch Water Contracting, Innovative Physicians Services, LLC, Insurance Center of New England, M.J. Moran Inc., Moriarty & Primack, P.C., PC Enterprises Inc., R&R Industries Inc., Terrien Transportation Inc., Texcell Inc., and Tunstall Associates Inc.

Fast Facts:

What:The Annual Super 60 Luncheon
When:Oct. 26, starting at 11:30 a.m.
Where:Chez Josef in Agawam
Sponsors:Health New England, Hampden Bank, Sullivan Hayes & Quinn, Sovereign Bank New England, Westfield Bank, and WWLP 22News
Tickets:$45 for ACCGS members, $65 for non-members. Reservations must be made in writing and in advance. Reservation forms were mailed to Chamber members, and are available at the Chamber office, 1441 Main St., Springfield.

On the ‘Revenue’ side, the newcomers are: Atlantic Fasteners Inc., Biolitec, Chandler Architectural Products Inc., Governor America Corp., Kleer Lumber, Plastic Packaging Corp., Quabbin Wire & Cable Co. Inc., Specialty Bolt & Screw Inc., Springfield Spring Corp., and Suddekor, LLC.

Four companies — Kleer Lumber, Specialty Bolt & Screw, Kittredge Equipment Company, and Suddekor — qualified for both lists.

In the pages that follow, BusinessWest provides snapshots of all 60 companies that comprise the Class of ’07.

Departments

The following Business Certificates and Trade Names were issued or renewed during the month of October 2007.

AGAWAM

Able Services
433 Springfield St.
Jane Grimaldi

Cheers Discount Liquors
416-418 Springfield St.
Jose C. Faria

The Tot Spot
187 Adams St.
Angela Jodoin

AMHERST

F.L. Roberts & Company Inc.
372 Northampton Road
Jonathan Roath

New England Image Workshop
491 Pine St.
David A. Carpenter

Sugarloaf
305 Middle Road
John Rae

The Option Books
62 Boltwood Ave.
Aaron Vigdor

University Liquors
6-10 University Dr.
Ambakrupa, Inc.

CHICOPEE

Avalon Management Services
574 East St.
Francis & Virginia Bateman

Da-Vi Nails
591 Memorial Dr.
Jimmy Nguyen

Quality Printing & Wallpapering
30 Austin St.
Andrzej Jacek Gryz

Victorya Cleaners Services
209 Montgomery St.
Flavio Jose de Oliveira

Wal-Mart Supercenter
591 Memorial Dr.
Brandy McCool

EASTHAMPTON

Philigil International
28 Kingsberry Way
Laticia M. Almeida

EAST LONGMEADOW

Bluebird Estates
One Apple Blossom Lane
Harvest Leasing LLC

Dr. Robert Caprile, Chiropractor
16 Mapleshade Ave.
Robert Caprile DC

East Meadow Farms
135 Parker St.
Kimberly & Gary Turnberg

Go Graphix
436 North Main St.
Gary Stone

My Bookkeeper
16 Mapleshade Ave.
Richard Bachand

White Stone Marketing Group
436 North Main St.
James White

GREENFIELD

C&M Online Services
178 Chapman St.
Edward C. Craig Jr.

Have Imagination
178 Chapman St.
Maria M. Ortiz

Kaji’s
50 Federal St.
Robin Eldaly

Meadow Green Nail Salon By Connie
263 Federal St.
Constance Jean Hale

HADLEY

Carey Farms
188 River Dr.
Sarah & Cameron Carey

Sleepy’s
335 Russell St.
Adam Blank

Southern New England Spice Company
35 Lawrence Plain Road
Diane Kirby

Spruce Hill Java
229 Russell St.
Nancy Bailey

HOLYOKE

Coffee Shop
50 Holyoke St.
Mohamed Elkhashab

Ingleside Therapeutic Massage and Yoga
415 Ingleside St.
John P. McCann

Journey’s #1470
50 Holyoke St.
Michael Canterbury

Kid’s Fashion
602 Dwight St.
Dilly Vassallo

Las Chicas Market
341 Appleton St.
Lidia C. Rodriguez

Positronic Design
903 Dwight St.
David Caputo

Premiere Staffing Services, LLC
23 Suffolk St.
Ernest D. Whitney

Roca Fellas
451 High St.
Wanda Barta

Sears Optical # 150
50 Holyoke St.
Jack Dennis

Tosado Auto Sales & Towing
64R Clemente St.
Gilfredo Tosado

Valley Chiropractic & Rehabilitation, LLC
98 Lower Westfield Road
Anna N. Storozuk

LONGMEADOW

A & D Morgan Construction LLC
114 Williams St.
David W. Correira

Security Consulting Inc.
160 Birch Road
Lawrence Marc Pearl

Shoenique
714 Bliss Road
Kevin M. Lennon

LUDLOW

Berry Knolls Gardens
276 Fuller St.
Thomas & Irene Janas

Generations Salon & Day Spa
293 State St.
Tami L. Scott

Lavoie Family Chiropractic
733 Chapin St.
Christopher Lavoie

Sam’s Natural Farm
153 Chapin St.
Joseph Kozicki

NORTHAMPTON

Achieve Fitness USA
15 Munroe St.
Lisa Conz

Buena Vista Theatrical Group Ltd.
1450 Broadway St.
Marsha L. Reed

Notto Networks
72 Autumn Dr.
James J. Baronowski

Sara @ Shear Xtreme
4 Old South Road
Sara E. Cloutier

 

The Gift Basket
96 Pleasant St.
Mark B. Unger

Zoom Systems
228 King St.
Gower Smith

PALMER

Baker’s Auto Body LLC
1700 Park St.
Russell Baker

Baker’s Self Storage, LLC
1700 Park St.
Russell Baker

Bondsville Engineering
46R Fuller Road
Peter J. Blake

Dance Inn Studio
4023 Main St.
Carol Beaudoin

Fay Engineering Services
4023 Main St.
William Kevin Fay

Flat Fee Assist
13 Walnut St.
Debra Woods

Gil’s Gym & Racquet Health Club LLC
Unit H Kmart Plaza
Glen Gary Gilmore

SOUTH HADLEY

Advanced Gas Systems
1 Valley View Dr.
Edward Schwalm

Artistic Details
15 Bunker Hill St.
Nilda J. Delgado

James Fleming Electrical Contractor
7 Meadowood Dr.
James Fleming

Jens Designs
23 Spring St.
Jennifer DeForge

O’Connell’s Convenience Plus
483 Granby Road
O’Connell’s Convenience Plus

Ron’s Precision Automotive
504 Granby Road
Ronald G. Paul

SOUTHWICK

Ambience Wigs & Prosthetics
549 College Highway
Laura Castellini

SPRINGFIELD

Accurate Business Service
50 Mayfair Ave.
Indra Harris-Gomez

Arriagas Productions
24 Arch St.
Jesus Arriaga

Beavex Inc.
511 East Columbus Ave.
William Tad Selby

Bi-O Cleaner
806 Main St.
Jong Nam Joo

Car Credit 1st
683 Sumner Ave.
Alex J. Friedman

CJD Property Service
18 Sumner Ter.
Christopher Joseph

Complete Bookkeeping Services
94 Fenimore Blvd.
Nina M. Zaleski

Credit Changers
603 Sumner Ave.
Alex J. Friedman

Cuffie and Sons
115 Sanderson St.
Willie Cuffie

Drake CNC Programming
25 Haumont Ter.
Patrick Land Drake

Elsie’s Flower Shop
166 Main St.
Carlos Porfiro

Emely Market
168 Eastern Ave.
Rony Almonte

Estate Stone Designs Landscaping
25 Arliss St.
James Kofi Osofo

Eyesight and Surgery Associates
299 Carew St.
Andrew S. Jusko

Eyesight Optical
299 Carew St.
Andrew S. Jusko

Family Remodeling
36 Emily St.
Annette O’Farril

Hair is Yours Plus Nails
23 St. James Ave.
Geovanni Barbosa

House Max
555 Main St.
Abdur R. Salimi

Investment Education Associates
76 Pineywoods Ave.
Peter G. Simko

WESTFIELD

Baystate Transcription
38 Hillcrest Circle
Lori Hinds

Christopher A. Benda Electric
79 Franklin St.
Christopher A. Benda

Full Tilt Fabrication
9 Cleaveland Ave.
Michael Rossman

Igor’s Construction & Remodeling
134 Little River Road
Igor Kravchuk

John J. Palczynski
6 Main St.
Shirley A. Palczyski

Little Crappy News Company
44 Highland View St.
Mark Bell

Solid Ground Construction & Consulting
27 Susan Dr.
David L. Guilbert

Sound Cleaning On-Site
54 Noble St.
Phillip F. Zych

WEST SPRINGFIELD

Advanced Repair and Design
90 Butternut Hollow
Tod Ernest Kopyscinski

Best Price Auto Glass
758 Union St.
Pavel Shvetsov

Debron’s Full Service Salon
242 Westfield St.
Deborah Lynn Scharmann

Eastern Electronics & Security Inc.
540 Main St.
William R. Porfilio

Innovative Pediatric Therapy
77 Valley View Circle
Cynthia K. Montano

J. F. 21st
1150 C Union St.
Jacques Fortilus

Matta Brothers Service Station Inc.
173 Elm St.
Ramez Matta

Montessori Children’s House
118 Riverdale St.
Janis F. Ruggiera

Opinion

It was with much fanfare that Gov. Deval Patrick announced a “partnership” between the Commonwealth and the city of Springfield earlier this month. He actually held a cabinet meeting in the City of Homes — no one can remember if or when that ever happened before — to mark the occasion, and spoke at length about how important the success of Springfield is to the state as a whole.

He then listed several examples of how this partnership would manifest itself — everything from money to put more police officers on the street to plans for reopening the governor’s office in the State Office Building and naming it the Western Massachusetts Office. In a printed statement from his office, the governor said, “working with local leadership, legislators, businesses, and community groups, we can tap the considerable potential of Springfield and the region, and re-energize a vibrant hub for growth in Western Mass.”

This sounds good, and we hope that’s what this partnership can actually do, but we admit to being a little skeptical. Many of the investments listed as being part of this so-called partnership have been on the books or in the planning stages for some time now, such as a commitment to renovate and expand the police training facility at Springfield Technical Community College and plans to site a Western Mass. fire training facility in Springfield.

These and many other measures listed by the governor, including matching funds for a homeless shelter and an investment in state-assisted public housing units, amount to simply throwing money at some of Springfield’s problems, with no long-term benefits to be seen.

Springfield isn’t going to be re-energized by the Worthington Street Shelter Housing Project, even if it does become a model for the rest of the state, or by more public housing, nor is it to become a vibrant hub of growth due to police and fire training facilities being located here. This city needs some good, old-fashioned economic development in the form of private-sector investments that will spur new jobs.

Meanwhile, there must be some spark that will make Springfield, and especially its downtown, a place where people will want to live and work again. This is the formula that has worked for many other cities in this state and elsewhere, and it must be applied here as well; the city can’t move forward if public housing continues to be its most successful business enterprise.

In fairness to the governor and his cabinet, they are at least trying to help the Finance Control Board with its next, and most challenging, assignment — bringing some real economic progress to a community that, like many others in the Northeast, is seeing its manufacturing base slowly deteriorate. Stabilizing the city’s finances and creating surpluses instead of deficits hasn’t been easy, but that job has a much lower degree of difficulty than the task of making Springfield vibrant again.

Other cities have turned themselves around — Providence, Lowell, and, to a lesser extent, Worcester, have all been mentioned — but they have benefited greatly from geography and their proximity to Boston. Springfield doesn’t have that luxury and will need some help from the state that might fall into the category of extraordinary.

State leaders can’t be expected to favor Springfield over other cities or regions of the Commonwealth that also need help, but it can and must provide assistance in ways that make redevelopment of the York Street Jail, the Chapman Valve site in Indian Orchard, and even Union Station real and not wishful thinking.

The governor is right when he says that Springfield’s success is vital to the Commonwealth as a whole, and his administration is to be commended for recognizing that Springfield needs help, and then offering some. But the help must be substantive, not symbolic; it must provide long-term benefits, not short-term buzz.

We hope that this is a real partnership, one that generates real progress in Springfield.

Departments

Honoring Entrepreneurship

On Oct. 4, Springfield Technical Community College staged its 9th Annual Western Massachusetts Entrepreneurship Hall of Fame Banquet at the Log Cabin Banquet and Meeting House. Above, representatives of the Class of 2007 gather for a group photo. The Hall inducted Theodore Seuss Geisel (Dr. Seuss), members of the Bassett family (Bassett Boat), members of the Roberts Family (F.L. Roberts), members of the Falcone family (Rocky’s Hardware), George and Charles Merriam (Merriam-Webster), and members of the Gordenstein family (Broadway Office Interiors). BusinessWest uses the occasion to present its annual ‘Top Entrepreneur’ award. For 2006, that honor went to the Falcone family. At right, BusinessWest senior writer Jaclyn Stevenson (second from left) presents a plaque to (from left) Rocco, Claire, and Jayson Falcone.


A Grand Opening

Holyoke Mayor Michael Sullivan, center, joins Square One President and CEO Joan Kagan and Board Chair Ken Tobias, vice president of TD Banknorth, to celebrate the Holyoke Center’s grand opening on Oct. 4. Square One’s newest center, its first in Holyoke, will provide early education and care services to approximately 100 infant, toddler, and preschool-age children with an emphasis, through its Parenting Works program, on parent education, support, and training.

Departments

Museum Marks 5th Anniversary

October-Jan. 27 & Nov. 15-March 9: The Eric Carle Museum of Picture Book Art in Amherst recently launched a full slate of fall programs in celebration of its fifth anniversary, including two special exhibitions. “Spiderwick: From Page to Screen,” opened Sept. 22 and runs through Jan. 27. The show explores the art of Tony DiTerlizzi and Holly Black’s The Spiderwick Chronicles, and follows the story’s translation to the big screen (coming February 15, 2008). The second exhibition, “Children Should Be Seen: The Image of the Child in American Picture Book Art,” opens Nov. 15 and runs through March 9. The show features the work of 84 artists in a comprehensive survey of the best American picture book art of the last decade.

Furniture Art& Craft 2007

Through Oct. 28: Danish Inspirations in West Hatfield will host Furniture Art & Craft 2007, a regional furniture makers’ exhibit, with a reception for the artists on Sept. 22 from 3 to 5 p.m. The theme of the second annual show is “Extending the Boundaries of Quality.” For more information, contact Peter Knapp at Danish Inspirations, (413) 247-5681, Bill Sheckels at (413) 773-8244, or visit www.danishinspirations.biz/FAAC2007.html.

University Without Walls Information Sessions

Oct. 18, 24, 27, 30: The University Without Walls (UWW) at UMass Amherst will conduct small group information sessions with a UWW representative who will review all the key features of the program and answer prospective students’ questions. UWW is an adult bachelor’s degree completion program that offers extensive business-related course offerings. In addition, students design their own degrees and earn credit for the learning and experience they have done “outside the walls” of UMass Amherst. Sessions are slated for Oct. 18, 5:30 p.m.; Oct. 24, 5:30 p.m.; Oct. 27, 10 a.m., and Oct. 30, 5:30 p.m. Sessions are approximately 90 minutes each and are held at the UWW office at 100 Venture Way, Suite 200, Hadley. Anyone interested in attending a session can sign up online at www.umass.edu/ uww.info_sessions/small_group.html, or call (413) 545-1378.

Gottlieb Exhibition

Through Oct. 26: R. Michelson Galleries on Main Street in Northampton will host Paula Gottlieb’s new show titled The Road Home — Recent Landscapes. “The stunning beauty of the land and my concern for its disappearance through development and degradation are the inspiration for this new series of local landscape paintings,” said Gottlieb, who has been painting and teaching for 40 years, and has lived in the Pioneer Valley since 1979. For more information, visit www.RMichelson.com or call (413) 586-3964.

CHD Conference

Oct. 23: The Center for Human Development will present its third annual conference titled Through Her Eyes, the Experience of Girls and the Juvenile Justice System, from 8 a.m. to 4:30 p.m. at the Clarion Hotel in West Springfield. The theme is “Relationships for Success: Critical Pathways for Supporting Young Women.” The conference will feature 12 workshops, with special emphasis on relationships, empowerment, and mentoring. The closing panel discussion will provide perspectives of women who have been in the criminal justice system and opportunities to relate their experiences to concepts presented throughout the workshops and addresses. Through their stories of challenges and successes, the women will give conference attendees an opportunity to experience the system through their eyes. Keynote speakers include Dr. Stephanie Covington, Ph.D., L.C.S.W., and Andrea Johnston, J.D. Dr. Covington founded the Center for Gender and Justice and the Institute for Relational Development. Johnston co-founded with Gloria Steinem the Girls Speak Out Foundation, and recently launched “The Caged Bird Sings Project” that empowers girls isolated in extreme circumstances in the United States and Africa. For reservations and more information, contact Ruth Dudley-Carr at (413) 737-2679, or register online at www.throughhereyes.org.

Money Smart Program

Oct. 30-Nov. 27: The Holyoke Credit Union will once again offer its free award-winning financial education program titled Money Smart this fall which covers a multitude of personal banking and finance subjects. The course will be conducted on Tuesdays from 6 to 8 p.m. for five consecutive weeks at the Holyoke Credit Union’s main branch at 490 Westfield Road, Holyoke. The program is free to the public, however, pre-registration is required. Registration may be made at any branch location or by calling (413) 532-7007.

Women Business Owners Conference

Oct. 31: The 14th Women Business Owners Conference, hosted by the Mass. Small Business Development Center Network, is planned from 8 to noon, followed by an optional lunch. The theme is ‘Succession Planning: Transition & Transformation.’ Among the highlights of the morning will be a panel discussion on the legal and financial considerations which are paramount to sound succession planning. Registration is planned from 8 to 8:30 a.m. in Willits-Hallowell Center at Mount Holyoke College, South Hadley. For fees and more information, call (413) 737-6712 or visit www.msbdc.org/wmass.

Guerrilla Marketing

Nov. 7: Inspired by a Guerrilla Marketing philosophy, this workshop will condense an MBA curriculum’s worth of marketing planning fundamentals to seven essential sentences. Participants will leave the workshop with an actionable document designed to focus on 30-, 60-, and 90-day marketing action items relating to the only four profit-boosting methods that exist for any business. The 9 to 11 a.m. session is planned at the Andrew M. Scibelli Enterprise Center, 1 Federal St., Springfield. The cost is $35. For more information, call (413) 737-6712 or visit www.msbdc.org/wmass.

Six Flags CEO To Address A.I.M.

Nov. 9: Marc Shapiro, president and CEO of Six Flags Inc., will outline his managing style for overseeing the world’s largest regional theme park company during the Associated Industries of Mass. Executive Forum meeting at the Westin Hotel, 70 Third Ave., Waltham. Registration begins at 7:45 a.m., followed by the program from 8 to 9:15 a.m. For registration information, call Julie Fazio at (617) 262-1180 or Chris Geehern at (617) 834-4414, or visit www.aimnet.org.

Internet Marketing 102

Nov. 13: Level the playing field by learning best practices in advertising and how to better target your customers with keyword-triggered advertising on the big search engines. Additionally, participants will learn the Pay-Per-Click advertising that works on Google and Yahoo. The 1 to 4 p.m. workshop is planned at the Andrew M. Scibelli Enterprise Center, 1 Federal St., Springfield. The cost is $40. For more information, call (413) 737-6712 or visit www.msbdc.org/wmass.

Departments

The following bankruptcy petitions were recently filed in U.S. Bankruptcy Court. Readers should confirm all information with the court.

AAA Water Service
Plasse, Jeremy I.
273 State St.
Belchertown, MA 01007
Chapter: 7
Filing Date: 08/29/07

Allen, Rondey Alford
3 Terrace View
Easthampton, MA 01027
Chapter: 13
Filing Date: 09/04/07

Almonte, Elena B.
15 New Ludlow Road
Chicopee, MA 01020
Chapter: 7
Filing Date: 08/29/07

Aquarius Hairstyling
Brouillette, Thomas E.
Brouillette, Wendy L.
79 River Road
South Hadley, MA 01075
Chapter: 7
Filing Date: 08/31/07

Banas, Andrea Lynn
71 Leonard St.
Leeds, MA 01053
Chapter: 7
Filing Date: 08/30/07

Barriere, Paula J.
9 Barnes St.
Ware, MA 01082
Chapter: 13
Filing Date: 08/31/07

Becker, Raymond E.
636 Shaker Road
Longmeadow, MA 01106
Chapter: 13
Filing Date: 09/05/07

Carson, Kevin D.
Carson, Sarah L.
282 West Franklin St.
Holyoke, MA 01040
Chapter: 7
Filing Date: 08/30/07

Corliss, Kermit K.
12 Fifteenth St.
Turners Falls, MA 01376
Chapter: 7
Filing Date: 09/06/07

Craven, Carroll A.
601 Old Greenwich Plains
Ware, MA 01082
Chapter: 13
Filing Date: 09/01/07

Escribano, Antonio
26 Talbot Road
Springfield, MA 01109
Chapter: 13
Filing Date: 09/06/07

Ferriter, Matthew V.
136 Prospect Ave.
West Springfield, MA 01089
Chapter: 13
Filing Date: 08/29/07

Fitzgerald, Robert Shea
PO Box 7000
Northampton, MA 01061
Chapter: 7
Filing Date: 08/31/07

Flynn, Judith Ann
P.O. Box 1012
Greenfield, MA 01302
Chapter: 7
Filing Date: 09/05/07

Gardner, Anna Faith
a/k/a McCullough, Anna
58 Amherst Ave.
Feeding Hills, MA 01030
Chapter: 7
Filing Date: 08/29/07

Garzone, Nicholas John
19 Crystal St.
Pittsfield, MA 01201
Chapter: 7
Filing Date: 08/30/07

Goulet, Debra J.
38 East Street Ave.
Chicopee, MA 01020
Chapter: 7
Filing Date: 09/06/07

Grigas, Philip F.
Grigas, Deborah M.
7 Eagle St.
Ware, MA 01082
Chapter: 7
Filing Date: 09/05/07

Helberg, Glen R.
81 Rural Lane
East Longmeadow, MA 01028
Chapter: 7
Filing Date: 09/04/07

Hezik, John S.
Hezik, Jennie
45 Jaeger Dr.
Westfield, MA 01085
Chapter: 7
Filing Date: 09/06/07

Hurwitz, Michael D.
80 Munson St.
Greenfield, MA 01301
Chapter: 7
Filing Date: 08/30/07

Jaskulski, Linda A.
23 Hancock St.
Westfield, MA 01085
Chapter: 7
Filing Date: 08/30/07

 

Johnson, Robert A.
P.O. Box 25
Greenfield, MA 01302
Chapter: 7
Filing Date: 08/31/07

Kavanaugh-Godar, Gerald G.
a/k/a Godar, Gerald K.
a/k/a Kavanaugh God, Gerald
a/k/a God, Gerald K.
30 Highfield Dr.
Lee, MA 01238
Chapter: 7
Filing Date: 09/06/07

Majkowski, Robert F.
Majkowski, Audrey M.
15 Hummingbird Dr.
Chicopee, MA 01020
Chapter: 7
Filing Date: 09/04/07

Matos, Angel
21 Ledyard St.
Springfield, MA 01105
Chapter: 13
Filing Date: 09/05/07

Morin, Kristine J.
22 Abbey St.
Chicopee, MA 01013
Chapter: 7
Filing Date: 09/04/07

Nolan, John F.
Nolan, Theresa M.
247 Zerah Fiske Road
Shelburne Falls, MA 01370
Chapter: 7
Filing Date: 08/31/07

Peyman, Christine M.
a/k/a Mahoney, Christine
3338 Boston Road
Wilbraham, MA 01095
Chapter: 7
Filing Date: 08/30/07

Priester, Samantha L.
Po Box 466
Chicopee, MA 01021
Chapter: 7
Filing Date: 08/30/07

Reid, AnnMarie E.
97 Grape St.
Chicopee, MA 01013
Chapter: 7
Filing Date: 08/28/07

Remillard, Sharon L.
9 Power Square
Greenfield, MA 01301
Chapter: 7
Filing Date: 08/31/07

Richardson, Celines
Saez, Celines
38 Maryland St.
Springfield, MA 01108
Chapter: 7
Filing Date: 08/30/07

Rodriguez, Pedro
107 Portulaca Dr.
Springfield, MA 01129
Chapter: 13
Filing Date: 09/04/07

Sadiq, Talib
Bias, Vincent Elex
Sadiq, Jamie Danielle
Daniels, Jamie Danielle
34 Pomeroy Lane, Unit 15
Amherst, MA 01002
Chapter: 7
Filing Date: 08/31/07

Scott, Martha A.
19 Chauncey Walker St.
Belchertown, MA 01007
Chapter: 7
Filing Date: 09/06/07

Serrano, Francisco
37 Whitmore Dr.
Springfield, MA 01104
Chapter: 7
Filing Date: 08/29/07

Sheridan, Hope E.
427 Green River Road
Greenfield, MA 01301
Chapter: 13
Filing Date: 08/27/07

Something Special Catering
Bernier, Barry A.
181West State St.
Granby, MA 01033
Chapter: 7
Filing Date: 08/30/07

Sullivan, Shawn D.
249 Chicopee St.
Granby, MA 01033
Chapter: 7
Filing Date: 08/29/07

Tamashaitis, Tamika Nicole
71 Milford St.
Springfield, MA 01107
Chapter: 13
Filing Date: 08/28/07

Wolper, Jennifer L.
600 Broadway St.
Chicopee, MA 01020
Chapter: 7
Filing Date: 08/28/07

Woytowicz, Susan M.
PO Box 55
Warren, MA 01083
Chapter: 7
Filing Date: 08/28/07

Departments

MassMutual Named A Working Mother 100 Best Company

SPRINGFIELD — Working Mother magazine recently named MassMutual a ‘2007 Working Mother Best Company.’ Leading a significant and ongoing culture shift, MassMutual officials note they are using company-wide benefits and programs to help ensure the retention and advancement of working mothers. MassMutual provides a number of options to help employees achieve a strong work/life balance, including flexible schedules, on-site and near-site child care facilities, an on-site credit union, convenience store with a full-service pharmacy, dry cleaner, tailor, jewelry and shoe repair, a barbershop, and a hair salon. MassMutual also has a strong commitment to employee health, offering state-of-the-art wellness activity centers, employee health service centers that offer such amenities as personal health assessments, on-site physical therapy, and flu vaccinations, as well as an employee-assistance program. In other news, the company has been awarded the No. 1 ranking in this year’s InformationWeek 500 “Information Security/Privacy” category for its proprietary information security management system. MassMutual’s award is one of only five “Leaders in Innovation” category awards identified by InformationWeek, namely, Productivity, Information Security, Supply Chain Innovation, Emerging Technology and Customer Intimacy.

Daly Honored At Baystate Dedication

SPRINGFIELD — Recognizing his strategic vision and his inspirational leadership of the organization for 22 years, Baystate Health recently honored Michael J. Daly during a dedication ceremony of the Daly Building, formerly the Centennial Building, at the stystem’s Springfield campus. Baystate’s Board of Trustees officially renamed and dedicated the medical center to honor Daly, who served as chief executive officer from 1981 to 2003. An unveiling of a special plaque in his honor was among the festivities during the dedication ceremony on Oct. 2.

Spalding Introduces ‘The Beast’

SPRINGFIELD — Spalding is bringing an NBA in-arena style experience to a new portable outdoor system. By introducing The Beast, Spalding now offers the first ever 60-inch glass portable backboard system in the market. The Spalding Beast’s glass board provides increased benefits to players, highlighted by a 37% truer rebound than achieved with acrylic systems, according to company officials. The Beast also boasts an aluminum-trimmed unit which features a heavy duty steel frame, Z-arm board mounts that provide increased stability, and a heavy duty Pro Image® breakaway rim. In addition, an institutional style lift provides infinite height adjustment from 7.5’ to 10’, a portable, multi-wheel with castors base provides ease of movement, and a four-strut pole/base mount provides superior system rigidity.

North Amherst Company Wins National Award

NORTH AMHERST — Cowls Land and Lumber Company has been awarded the Assoc. of Fish and Wildlife Agencies’ prestigious Landowner Stewardship Award. The award is presented annually to landowners who make a significant and positive conservation impact on a large area of privately owned land. The award was recently presented to Cinda Jones and her husband, Chuck Walker, of the Cowls Companies at the annual meeting of the Association of Fish and Wildlife Agencies in Louisville, Ky. Over the past 265 years, the family’s Western Mass. forest land has been devoted to sustainable timber production, while providing public recreational access and improved wildlife habitat. Cowls was one of the original tree farms to embrace and meet the requirements to be certified as a sustainable producer of trees in the United States. Cowls employs professionally trained foresters in the management of its land and incorporates multiple uses into its land-management plans. Cowls management plans are long-term and set the goal of achieving a sustained yield while retaining diversity of fish and wildlife, habitats, and ecosystems function. This year’s award represents the first time recognition has been given to a sustainable forest-based enterprise (in the past only farmers and ranchers have been recipients) and the first time for a Northeastern state. For more information on the award program, visit www.fishwildlife.org.

Big Y Promo Supports Breast Cancer Research

SPRINGFIELD — Big Y Supermarkets will be donating proceeds from its produce department as well as additional select products in October to the local Susan G. Komen for the Cure, Massachusetts and Connecticut Affiliates, to raise awareness and funds for breast cancer. The month-long initiative is titled “Partners of Hope,” and Big Y has partnered with many manufacturers to procure hundreds of thousands of pick-labeled products with funding toward breast cancer research and awareness. Big Y will be selling pink T-shirts, pink-frosted cupcakes, pink travel mugs and water bottles, pink bouquets and more. Pink paper ribbons will also be available for a $1 donation and will be posted in each market. Internally, Big Y’s Wellness Team will be hosting several programs this month to highlight breast cancer awareness to the employee family.

TD Banknorth Grant Supports Museum Programs

SPRINGFIELD — The Springfield Museums have received a $10,000 grant from the TD Banknorth Charitable Foundation for its Weekend Family Fun series of educational programs. Weekend Family Fun programs highlight holidays, special exhibits, cultures from around the world, and popular topics like dinosaurs and Dr. Seuss. Each program includes a performance, art demonstrations, science activities, and hands-on craft workshops. The four Springfield Museums and the Dr. Seuss National Memorial Sculpture Garden are located on the Quadrangle at 21 Edwards St.

Springfield Falcons Partner with Big Y, WNEC

SPRINGFIELD — The Springfield Falcons recently signed a two-year corporate partnership agreement with Big Y Foods that once again offers fans a discount ticket for select nights when they present their Big Y Savings Card at the MassMutual Center Box Office. Big Y Foods will also receive maximum exposure as part of its partnership with their logo appearing on signage on the MassMutual Center center-hung video board, and also on dasherboard signage inside of the MassMutual Center. The Falcons also recently partnered with Western New England College for the 2007-08 season to develop the Falcons’ new multimedia section located on Falconsahl.com. The new feature will consist of both audio and video clips involving Falcons players and coaches, as well as game highlights. WNEC officials noted they are proud to provide support and assistance for this ambitious web marketing enterprise, known as the Western New England College multimedia section of the Springfield Falcons’ website, where fans will be able to enjoy a more interactive experience with the organization.

Avada’s Blulink Offers Wireless Hearing

SPRINGFIELD — Avada Hearing Care Centers recently introduced Blulink™, its first wireless communication system that tackles challenges for those with hearing loss — providing ultimate sound quality that is delivered in sync with the listening environment and offering hands-free connectivity to Bluetooth-enabled cell phones and other wireless electronic devices. Unlike traditional hearing instruments, Blulink’s high speed wireless digital technology creates a wireless ‘bubble’ around the user, allowing a pair of Blulink hearing devices to communicate together to process sounds similar to the way the human brain receives and interprets sounds. For more information, visit www.avada.com.

Hampden Bank to Continue Energy Relief Program

SPRINGFIELD — There is still uncertainty about how much it will cost homeowners to stay warm this heating season. However, many people are already beginning to wonder, and worry, about how they are going to pay their heating bills this winter. In response to what could be some very tough situations for local residents, Hampden Bank has decided to once again continue it’s Energy Relief Program introduced two years ago. The program is designed to give mortgage customers the option to make a smaller, ‘interest only’ payments on their mortgage for the duration of the heating season. “We are reacting to the needs of our customers,” said Senior Vice President Robert Michel. “While fuel prices have come down, filling up your car or paying the heating bill is still painful. With this program, we allow our borrowers to make an interest-only payment. They’ll be able to use the savings each month to apply toward their heating costs.” Michel added. The program is simple, but the savings can be profound. For example, a $150,000 loan balance with a 20-year remaining term at an average 6.5% interest rate would yield a savings of almost $250 per month.

Features
But Former Westfield Mayor Rick Sullivan Is Enjoying His State Cabinet Post
Rick Sullivan

Former Westfield Mayor Rick Sullivan, now Commissioner of Recreation and Conservation for the Commonwealth, says the governor has made open space preservation a top priority.

Rick Sullivan, former mayor of Westfield and Massachusetts’ current Commissioner of Conserva-tion and Recreation, recently took the leap from the relatively small pond of Western Mass. to a sea of possibilities, as he sees it, in Boston.

True, he’s had to make plenty of adjustments — when an issue in his jurisdiction arises, he’s often consulting a map instead of taking a quick spin to a familiar street, and his daily commute from Western Mass. to the Hub can be daunting.

But Sullivan said living in one region and working in another also affords him the perspective he needs to serve many diverse communities, and that his past service in municipal leadership doesn’t seem so far away — in fact, he says he’s using the skills he learned during his six terms as mayor every day.

“Being a mayor was great training,” he said. “This job is bigger, and it impacts many more people, but the issues are the same. Knowing the mayors across the state has already been helpful, because we’ve talked about their communities before. I’ve also gotten the message from elected officials that they want DCR to work, so the reception has been great, and I don’t feel like a little fish.”

Nor should he. The name ‘Mass. Department of Conservation and Recreation’ doesn’t reveal the full breadth of services it provides. Formed in 2004 under the Romney administration, DCR blends the functions of the former Metropolitan District Commission with the former Department of Environmental Management.

But the model is more complex than that; four divisions — Urban Parks and Recreation, Water Supply Protection, Planning and Engineering, and State Parks and Recreation — operate under the DCR, employing 1,100 full-time staff and an additional 1,700 in seasonal staff (lifeguards, park rangers, and the like) in the summer months.

The agency oversees 450,000 acres of property across the Commonwealth, including 250 parks, forests, greenways, reservoirs, watersheds, and beaches, ranging from Mount Greylock in North Adams to Boston’s Esplanade, home of the Hatch Shell (the DCR Hatch Memorial Shell, to be exact) outdoor performance venue.

The department oversees programming, facilities management, and maintenance of all of these locations, and Sullivan said there’s a particular focus now on making the parks cleaner, safer, and more accessible for the Commonwealth as a whole.

This includes the monitoring and maintenance of 275 bridges and tunnels, including Boston’s Longfellow Bridge and the Storrow Drive tunnel. Thirty-one of these are major artery structures.

Sullivan, who took office in June, said he recognized the Patrick administration’s commitment to open-space preservation in Massachusetts early on, and after a few conversations, he was approached to consider the commissioner’s post. He said he suspected his history of civic leadership in Western Mass. played a part in the decision.

“There has been a real push by our government to make the executive team as inclusive as possible at all levels,” he said, “and to reach out to the various geographic regions of the state.

“I think part of what the governor recognized in me is the Western Mass. perspective,” he continued. “I can see the needs of Boston and the beltway, and they’re real. But everyone has projects, and they’re just as important as everyone else’s.”

His management style is a democratic one, and in the coming months Sullivan said he hopes to strengthen the department’s chain of command, thus increasing efficiency.

“It’s probably a mayor thing,” he said. “I’d like to see more people at the ground level keeping things neater, and less upper-management involved at that level. I believe that if you have professionals who are hired to do a job, we should of course make sure they’re doing it, but then let them do it. I’m pretty comfortable with that, and I think we’re going to be in good shape.”

And Sullivan added that, after many years of community planning, he has seen the importance of quality of life to Massachusetts residents.

“As a mayor I understood, as all mayors do, that at the end of the day, it’s a clear understanding of what the public wants — quality of life — that’s important,” he said. “It’s why people choose to live in the communities in which they live.”

Hook, Line, and Sinker

That’s not to say Sullivan doesn’t face his share of challenges in his new venture, though. Already, he’s seen the vast difference between serving a city and serving a state, even if it’s just through one sector of the government.

“You find out fast how big Massachusetts is,” he said. “It’s not a large state, but you have to stop and look at the huge number of facilities we operate, and how important each one is to its community. Every park offers a different experience, and that’s impressive.”

He recalls one of his first site visits — to Constitution Beach — as one of those moments of clarity.

“It’s one of first beaches in the urban ring, right at the end of a runway at Logan Airport,” he began. “You could literally throw a baseball, and it’ll almost hit the runway, and to watch the planes taxi around from the beach is a very different experience from Scusset Beach on the Cape, which is a quiet, ocean beach … and also different from a climb to the top of Skinner Mountain, where you can see the whole Valley.”

But Sullivan returns quickly to the positives of the job, and to the renewed commitment to conservation he sees in the Patrick administration.

“I think two big things that struck me when I came in, besides how big and diverse the state is, was the real dedication of staff, from those in the field to senior management,” he said. “They don’t think of work as a job, they think of it as a passion, and most people came to DCR because they truly believe in recreation and conservation. The commitment is huge.

“The other thing I’ve seen is the commitment from the governor and the legislature,” he added. “They truly believe in the mission of DCR, too, and also understand that it’s an organization that has been significantly underfunded for 18 years. We’ve taken some gigantic hits, and if we’re going to do a better job, we need more dollars — and that has started to happen.”

From the Mountains to the Oceans

Following a report on the state’s urban beaches, for instance, the Legislature approved funding for maintenance and upgrades that could be used at all beaches, including freshwater lakes and ponds and those in the state park system.

A ‘Parks Caucus’ has also been formed in the Legislature, dedicated to discussing issues that fall under DCR’s jurisdiction.

“If there’s a special issue that runs through several districts, many members will get together,” Sullivan explained. “There are more than 80 members involved now, and given that there are only 200 total, that’s huge — and it’s growing.”

He said that when he first addressed the caucus, 50 members were in attendance, and later, one member joked that to get that many legislators to come to any meeting is a small victory unto itself.

“It shows a commitment, and I’m extremely pleased,” he said.

The reason why could have much to do with DCR’s long reach and wide range of responsibilities. All communities have their issues, said Sullivan, and they range from keeping the public pool open and staffed to major infrastructure projects, such as the multi-million-dollar roadway construction and Summit House renovation now taking place on Mount Greylock, slated for completion at the close of next summer.

“Some projects are simple, but they’re all important to someone,” said Sullivan. “Holyoke would love to see its visitors center at Heritage State Park fully staffed, and Fall River wants the same thing.”

And it’s here, he said, that the support he’s seen from the Legislature and the governor’s office will be put to the test. With such a wide array of projects on tap and plenty of voices promoting each, Sullivan said a continued influx of funding is more important to DCR than ever.

“This is where the rubber meets the road,” he said. “There’s always ways to make a system work better through organization, but at the end of the day, we have to make investments in infrastructure.”

Building Bridges

Beyond funding concerns, there have been a few hot-button issues Sullivan has had to address; for one, while the core mission of the DCR is improvement of the state’s many parks, work involving bridges, dams, and tunnels has moved to the forefront recently as well. This is due in part to the issues Boston has already seen — the Storrow Drive tunnel collapse in 2006 probably the most notable — and increased awareness of such infrastructure concerns across the country in the wake of the Minnesota interstate bridge collapse, the levee breaks caused by Hurricane Katrina in New Orleans, and increased anti-terrorism efforts.

“Breach of dams has risen in importance in terms of emergency management planning, as have safety inspections in places like the Quabbin reservoir, as well as other lakes and ponds,” said Sullivan. “And the Longfellow Bridge is 100 years old and need of a major overhaul.

“The hottest issue right now is probably the Storrow Drive tunnel,” he continued. “That’s a process we’re working through now, and no one disagrees that significant work needs to be done.”

Still, it’s a somewhat controversial topic, he said, as the tunnel runs along the Esplanade, which Sullivan described as “a very significant park in the DCR family.”

“In any construction job, there will be impacts,” he said, “So my goal has been to have an open public discussion in order to decide which impacts we can live with and which we can’t. The bottom line is we need that tunnel to be as safe as possible for motorists.”

Pooling Resources

Moving forward, Sullivan said there are a number of additional issues that are high on the governor’s to-do list, including new rail trail projects, improvements to the state parks system, and new programs in the area of land protection and conservation –– both of agricultural and forest land. He’s particularly excited about the latter, given that the bulk of the Commonwealth’s open forests are in the western part of the state.

“We’re going to identify 10 significant forest areas soon through the Forest Legacy Project, and many are in the west,” he said. “There’s going to be a lot happening to protect that rural character.”

In summation, Sullivan said he feels like he’s joined the administration at what could prove be one of its most dynamic periods. He has a clear set of priorities before him, and the systems in place to get down to business.

“The governor has made the direction really clear, and there are opportunities to improve and expand any number of things,” he said. “It’s an exciting time.”

And while the laps he must complete between Boston and Westfield are long each week, he assures us the water’s just fine.

Jaclyn Stevenson can be reached at[email protected]

Departments

The following business incorporations were recently recorded in Franklin, Hampden, and Hampshire counties and are the latest available. They are listed by community.

AGAWAM

Emil Krisna Inc., 1 Belden Court, Apt. H-1, Agawam 01001. Ramesh Patel, same. Convenience store.

Ganpati Inc., 36 Yarmouth Dr., Agawam 01001. Dinesh P. Patel, same. Convenience store.

TM Properties Inc., 13 Southbridge Dr., Agawam 01001. Michael Werman, 152 Whitaker Road, Westfield 01085. Real estate investment/leasing.

CHICOPEE

Delta Oil Inc., 817 Front St., Chicopee 01020. Huseyin Ozdemir, 136 Washington Ave., West Haven, CT 06516. Frank A. Caruso, 127 Mulberry St., Springfield 01005, registered agent. Gas station and convenience store.

International Fellowship of Charismatic Churches Worldwide Inc., 37 John St., Chicopee 01013. Bishop Ellery Q. Brevard, same. (Nonprofit) To witness to the Lordship of Christ over human beings and history by serving people in international relations, promoting reconciliation, etc.

Western Mass. Youth Soccer Association Inc., 99 Main St., Chicopee 01020. Louis Teixeira, 11 Maple Terrace, Three Rivers 01080. (Nonprofit) To promote, support and develop youth soccer in Massachusetts, etc.

FEEDING HILLS

EZ Tax Inc., 45 Cricket Road, Feeding Hills 01030. Andrew J. Fox, same. Income tax return preparation.

GREENFIELD

Donohue, Rioux & Frangie Ophthalmology, P.C., 489 Bernardston Road, Greenfield 01301. Nathalie C. Rioux, M.D., same. Medical services with respect to treatment of the eye.

LONGMEADOW

National Federation of Credit Restoration Inc., 296 Ardsley Road, Longmeadow 01106. W. Kevin O’Donnell, same. Membership-based credit restoration.

LUDLOW

Element Salon & Day Spa Corp., 21 Harding Ave., Ludlow 01056. Elizabeth Fernandes, 5 Stebbins Road, Monson, 01057. Salon & day spa.

NORTHAMPTON

Brigi Inc., 289 Elm St., Northampton 01060. Deliabridget Martinez, same. To own, manage, and develop real property.

E2M Regional Economic Council of Western Mass. Inc., 31 Olive St., Northampton 01060. Richard J. Felman, same. (Nonprofit) To facilitate funding and support for the E2M.ORG model of community-based economic development.

Hampshire County Bar Association Foundation Inc., 15 Gothic St., Northampton 01060. Alfred P. Chamberland, 5 Arthur St., Easthampton 01027. (Nonprofit) To research any branch of the law, making results freely available to the public, improve the administration of justice, etc.

SOUTH HADLEY

Ahsan International Inc., 18 Main St., Suite 2B, South Hadley 01075. Ahsan Latif, same. Trading merchandise.


 

Geitz & Wood Inc., 18 Priestly Farms Road, South Hadley 01075. Carl Geitz, same. Personalized art.

SOUTHWICK

VMDJ Inc., 8 Buckingham Dr., Southwick 01077. Paul D. Musselwhite, same. To operate a convenience store, etc.

Williams & Company Staffing Inc., 25 Deer Run, Southwick 01077. Todd M. Williams, same. To provide medical staffing personnel to medical service providers.

SPRINGFIELD

Ambassador Sports Club Inc., 21 Dineen St., Springfield 01104. Trevor Peterkin, same. (Nonprofit) Non-professional sports activities.

Joseph Freedman Export Mgmt. Co. Inc., 115 Stevens St., Springfield 01104. John Freedman, same. Sales representative.

Springfield Baller Athletic Assoc. Inc., 76 Long Terrace, Springfield 01104. Robert McCoy, 152 Westford Circle, Springfield 01109. (Nonprofit) To provide support and services to 12 and under girls’ basketball teams, etc.

WESTFIELD

Greater Westfield & Western Hampden County Medical Reserve Corps. Inc., 577 Western Ave., Westfield 01086. Edward Mello, Jr., 58 Vadnais St., Westfield 01085. (Nonprofit) To supply manpower on a voluntary basis to local communities, hospitals and municipalities in time of disasters, etc.

WESTHAMPTON

Robert H. Dunn, Jr. Construction Services Inc., 43 Burt Road, Westhampton 01027. Lynn M. Dunn, same. Construction services.

WEST SPRINGFIELD

Grand Central Vac Inc., 745 Memorial Dr., West Springfield 01089. Daniel J. Desnoyers, 16 Ryan Dr., West Springfield 01089. Central vacuum systems.

J & M Gasoline Inc., 1130 Riverdale St., West Springfield 01089. Jack Azar, 2 Drybridge Road, Medway 02053. Ownership and operation of a gas station.

Massachusetts Skill Game Inc., 1434A Memorial Ave., West Springfield 01089. Carlo A. Sarno, same. Coin operated amusement devices and games of skill.

WILBRAHAM

Manny’s Holding Company Inc., 1872 Boston Road, Wilbraham 01095. Emanuel Rovithis, 21 McIntosh Dr., Wilbraham 01095. To hold stock for various companies.

Departments

David Appleman, a licensed real estate broker, has joined the staff at Pride Stations and Stores as Director of Real Estate. He will be based out of the corporate office located at Pride Plaza on Cottage Street in Springfield and oversee all aspects of leasing, site acquisition, and new development opportunities for Pride.

•••••

Philip J. Houser has joined Keller Williams Realty’s Longmeadow office as a Sales Agent.

•••••

Kristi Nelson has been named Director of Development at the Kripalu Center for Yoga & Health in Stockbridge.

•••••

Darryl Konicki has been named Sports Information Director at American International College in Springfield.

•••••

Western New England College School of Law Professor Jamison E. Colburn has been selected as the 2007 Wallace Stegner Young Scholar by the University of Utah S.J. Quinney College of Law’s Wallace Stegner Center. During his residency at the Stegner Center in October, he will deliver lectures on the future of land use planning in the fire prone “wildland urban interface.”

•••••

Carlson GMAC Real Estate announced the following:

• Kathleen Morris, Lauren Stabilo and Lori Casey are new Agents in the Wilbraham office;

• Richard Bellicchi and Roseanne Casale are new Agents in the Holyoke office;

• Lori Barron, Kim Biathrow, Marie Beaulieu and Lisa Little are new Agents in the Chicopee office;

• Irene White is a new Agent in the Palmer office, and

• Jill Surprenant is a new Agent in the Agawam office.

•••••

Coldwell Banker Residential Brokerage of New England announced the following:

• Mary Grace Stewart has joined the firm’s Longmeadow office as a Realtor, and

• Anthony Moura has joined the firm’s East Longmeadow office as a Real Estate Agent.

•••••

The Springfield Housing Authority has named Alex Corrales as its Interim Executive Director. Corrales currently serves as Assistant Executive Director at the organization.

•••••

The Corporators of the Springfield Museums recently elected five Trustees to three-year terms. They are:

• Donald D’Amour, Chairman of the Board and Chief Executive Officer of Big Y Foods, Inc.;

• Jani Flynn, former Owner and President of Software Solutions for Business, Inc., in Omaha, Neb.;

• Ann Mann, a member of the Board of the YMCA of Greater Springfield and a volunteer with Baystate Medical Center, WGBY, and Storrs Library in Longmeadow;

• Elaine Sarsynski, Executive Vice President and Chief Administrative Officer at MassMutual Financial Group, and also President and Chief Executive Officer at MassMutual International LLC, and

• Gregory Swanson rejoins the Board following a one-year hiatus as required by the Springfield Museums Assoc. bylaws. The MassMutual retiree has volunteered with the museums for 23 years.

In other news, those reelected to the Springfield Museums board for three-year terms were: Arthur L. Jones, Peter F. Straley, Robert Sullivan, Jr., R. Lyman Wood and Richard Zilewicz. Also, officers elected for one-year terms were: J. Michael Wallace, Esq., Chairman; Richard B. Collins, Vice Chairman; John M. O’Brien, III, CPA, Treasurer; Peter Picknelly, Assistant Treasurer; Frances M. Gagnon, Clerk, and Dr. Ruth Njiiri, Assistant Clerk.

Departments

The following is a compilation of recent lawsuits involving area businesses and organizations. These are strictly allegations that have yet to be proven in a court of law. Readers are advised to contact the parties listed, or the court, for more information concerning the individual claims.

CHICOPEE DISTRICT COURT

Instar Service Group, L.P. v. Niki Limn – Callidice Realty Trust
Allegation: Breach of contract – non-payment of services rendered: $1,874.15
Filed: Sept. 14

Joseph A. Paul Jr. v. Abrams Masonry
Allegation: Concrete services not rendered: $400
Filed: Sept. 27

Valley Communications Inc. v. Packard Motor Car Services Inc.
Allegation: Non-payment of services rendered: $1,802.53
Filed: Sept. 18

FRANKLIN SUPERIOR COURT

Wiesia Ney (administrator) v. Goly’s Garage
Allegation: Wrongful death — negligent maintenance and inspection: $1,005,047
Filed: Sept. 21

Town of Buckland v. RAC Builders
Allegation: Breach of construction contract against general contractor: $95,200
Filed: Oct. 1

GREENFIELD DISTRICT COURT

Town of Greenfield v. Noreen Hamayun d/b/a Valley Mart
Allegation: Breach of promissory note: $22,526.82
Filed: Sept. 27

HAMPDEN SUPERIOR COURT

Elizabeth Burke v. School Street Bistro Corporation
Allegation: Negligence causing personal injury due to fall: $9,074.17
Filed: Sept. 17

Karen A. Connor (executrix of estate of Thomas O’ Connor) v. Jiu Ming M.D.
Allegation: Wrongful death: $25,000
Filed: Sept. 28

Geraldine Liquori (representative of estate of John Liquori) v. The Town of Agawam and the Town of West Springfield
Allegation: Wrongful death caused by negligent provision of emergency service: $25,000
Filed: Sept. 27

HAMPSHIRE SUPERIOR COURT

Brenda J. Wagschal v. Clarion Hotel
Allegation: Injuries suffered as a result of luggage rack falling on plaintiff: $14,820.47
Filed: August 30

Kenneth & Patricia Sicard v. Lesly Spokas and Howard Environmental Services
Allegation: Negligent design and placement of a septic system: $73,500
Filed: Oct. 2

Michael Dean v. Northeast Energy Systems Inc.
Allegation: Injury from fall: $450,000.00
Filed: August 31

HOLYOKE DISTRICT COURT

Open Square Properties, LLC v. Anamorphic Systems Inc.
Allegation: Non-payment of rent: $7,683.99
Filed: August 17

Windship Enterprises Inc. v. Labor Ready Northeast Inc. & CT Corporation System
Allegation: Non-payment of rent plus utilities: $21,762.61
Filed: August 31

NORTHAMPTON DISTRICT COURT

Raymond M. Rice v. All Star Insulation & Siding
Allegation: Services not rendered: $9,326.50
Filed: August 31

Jenison Lee Retzlaff v. Dolan Transportation Services, Inc.
Allegation: Head and facial injuries caused by accident: $17,061.77
Filed: August 24

Lucia Lumber Company, Inc. v. Kimball Custom Homes
Allegation: Non-payment — Goods and services sold and delivered: $10,921.94
Filed: Sept. 17

Fedex Customer Information Services v. EZ Ship N Sell
Allegation: Breach of contract: $3,052.74; Filed: Sept. 26

PALMER DISTRICT COURT

The Sherwin Williams Company v. Tighe Construction
Allegation: Non-payment of goods received: $5,523.69
Filed: Sept. 10

Schmidt Equipment Inc. v. Hoenig Construction Inc.
Allegation: Non-payment of services rendered: $4,626.61
Filed: Sept. 17

SPRINGFIELD DISTRICT COURT

Bradco Supply Corporation v. GMC Home Improvements Inc.
Allegation: Breach of personal guarantee-non-payment: $3,357.49
Filed: Sept. 13

Carter Mcleod Paper & Management v. Omniglow LLC
Allegation: Non-payment of goods sold and delivered: $18,842.66
Filed: Sept. 24

Goodless Electric Company v. Holy Christian Orthodox Church
Allegation: Non-payment of services: $3,213.73
Filed: Sept. 21

Hardware Specialties Inc. v. Anderson Consulting & Construction
Allegation: Non-payment of services: $17,514.78
Filed: Sept. 20

MK Automation Engineering Inc. v. CMD Technologies Inc.
Allegation: Non-payment of goods received: $7,388.50
Filed: Sept. 18

WESTFIELD DISTRICT COURT

Sherwin Williams Inc. v. Letourneau & Sons Painting
Allegation: Non-payment of goods sold and delivered: $1,878.15
Filed: August 28

Patricia Steele-Perkins v. Chris’ Tree & Landscaping, Inc.
Allegation: Deposit given but work never done: $300
Filed: Sept. 7

Sections Supplements
‘Historic Hotels’ Status Offers Marketing Oomph to its Western Mass. Landmarks
Norma Probst

Norma Probst, director of sales and marketing at Cranwell Resort, Spa and Golf Club, said HHA helps brand historic hotels as a group.

From vintage furnishings to modern-day amenities, the region’s historic hotels have much to offer travelers from around the world. However, one thing that’s long been lacking for these mostly privately-owned, single-location establishments has been the marketing machines that power the Hiltons, Westins, and Marriotts of the nation — and by telling their members’ stories, Historic Hotels of America is looking to change that.

The Porches Inn at MassMoCA in North Adams was recently named one of the world’s “coolest hotels” by Condé Nast Traveller, among other honors. It earned the distinction for its wide range of amenities and whimsical style, which includes complimentary breakfast delivered in a vintage lunch pail.

Down the road in Lenox, the Cranwell Resort, Spa and Golf Club recently garnered AAA’s Four Diamond rating for the sixth consecutive year and continues to hone its reputation as one of the best golf resorts in the country.

The Red Lion Inn in Stockbridge has welcomed travelers for more than two centuries, and is now making a new name for itself as a champion of sustainable agriculture in the Berkshires.

And Hotel Northampton in Hampshire County, with its newly renovated rooms and grand ballroom, is positioning itself as the area’s premier spot for luxury accommodations.

Each establishment has its own claims to fame that make it a unique destination in Western Mass. At first glance, the hotels have little in common. But they share one common theme: all are members of the Historic Hotels of America, a national organization that serves historic hotels and the travelers who love them, and, as such, affords a unique set of benefits that calls attention to the properties’ individuality, while at the same time binding them together as part of a whole.

Mary Billingsley, director of public relations for Historic Hotels of America, or HHA, explained that the group is a program of the National Trust of Historic Hotels for Preservation, which was formed in 1989 as a means of reaching out to the traveling public.

“We had certain people in mind,” she said. “Those who may not consider themselves preservationists, but appreciate history, and the experience of staying in a hotel that has a past, a tradition, and a sense of place in its community.”

The organization started with 32 charter members, and today, that number has risen to 213, spread across the contiguous United States, Puerto Rico, and the U.S. Virgin Islands. Porches, the Red Lion, Hotel Northampton, and Cranwell are the region’s only HHA hotels, and four of 15 in the Commonwealth. Others include the Boston Park Plaza and Towers, Chatham Bars Inn on Cape Cod, and the Hawthorne Hotel in Salem.

Billingsley said that to be considered for inclusion, a hotel must be included on the National Register of Historic Places and housed in a building that is at least 50 years old, though many establishments in the network are new uses of older properties, including former apartment buildings, mills, and private homes.

“There is a wide range of properties that have been converted into hotels, from cotton warehouses to bottling plants,” she said, adding that HHA is not a luxury organization; while each property has its own unique draws, HHA hotels fall within a number of price points and welcome all types of travelers. “We’re defined by history, and that’s something we let consumers know,” she said.

The Best of the West

Billingsley noted that the four hotels within Western Mass. are a good representation of HHA’s overall mission and identity as a travel organization.

“Western Mass. as a destination is so desirable,” she said, “and these four hotels showcase the diversity of our group. The Red Lion Inn is so picturesque; Cranwell is an internationally-known resort; Porches is an adapted-use of a property dating back to the 1890s; and Hotel Northampton has a more modern flair.”

Still, Billingsley explained that while the strengths HHA hotels possess — a strong sense of history, a rich collection of stories, and often a unique set of amenities that blend the intrigue of the past with the creature comforts of today — can also be a weakness for such destinations. While these features set them apart from modern-day hotels, she said, they can also isolate them. Most historic hotels are privately owned, and as such don’t have the same marketing strength as larger, corporate-owned outfits.

Addressing this has become the primary goal of HHA; it’s a member-driven marketing association, collecting dues from participating hotels and, in turn, promoting them as part of a group with increasing prestige.

The representatives from the HHA hotels of Western Mass. who spoke with BusinessWest returned frequently to the topic of branding, and how HHA has provided a much-needed shot in the arm in terms of creating a collective identity for a varied set of properties.

Michael Kolesar, director of sales and marketing for Hotel Northampton, took his post at the local landmark just this year, after a long career working within corporate-owned hotels. He said HHA does the work that smaller outfits often cannot, forging an identity for privately owned destinations.

“It’s a wonderful marketing tool, utilizing history, that markets individual properties through a lot of great programs that create brand association,” he said. “They allow us to work with what we have at our own pace, and we gain exposure outside of the local market — something that, as a privately owned establishment, is not easy for us to do.”

Carol Bosco Baumann, director of Communications and Marketing for the Red Lion Inn and the Porches Inn, said the Red Lion, first opened in 1773 to serve as a stagecoach stop, is one of HHA’s charter members, and Porches is still viewed as a relatively new member, having joined in the past decade. From both points of view, Baumann said she’s seen firsthand the growth within the organization.

“The HHA helps establish us as a brand by allowing us to be a part of an umbrella organization,” she said. “It’s an interesting position to be in, having two properties that scream individuality be part of the same brand.

“But it’s all about preservation and historic standards that alone are a benefit,” Baumann continued, “and the HHA publicity efforts only help us more. People understand that when they plan a trip to an HHA hotel, they’re going to feel a genuine sense of place. More than anything else, history provides that.”

Norma Probst, director of Sales and Marketing for the Cranwell Resort and a member of HHA’s national sales committee, said that she anticipates that the organization will only continue to flourish, aiding its member properties all the more.

“Cultural travel is one of the largest-growing segments of the industry,” she said, “and the HHA is doing very well as an organization because of the efforts it has undertaken with regard to public relations. Those have fostered a very willing, active membership base that understands the importance of promoting HHA as well as themselves; I see it becoming more well-known as a group in the future.”

At Any Rate

The various programs sponsored by HHA are developed to be pliable, so member hotels can develop promotions that make sense for them, while at the same time taking advantage of HHA’s international publicity. Members can choose whether or not to participate in a given program, and if they choose to sign on, can do so at virtually any level.

Currently, for instance, the Western Mass. HHA properties are gearing up for the ‘Fall Back in Time’ program, which will offer special rates and packages coinciding with the new, later time change on Nov. 4 (clocks are turned back one hour a week later this year, due to the federal Energy Policy Act of 2005). Sponsored by American Express, the program offers an extra draw for AmEx users, awarding a complimentary one-year membership to the National Trust for Historic Preservation when a trip is booked.

More than 75 packages have been developed by participating hotels across the country, ranging from special rates that reflect the year an establishment was built, to more elaborate promotions.

Kolesar said he’s currently developing a program for Hotel Northampton that will likely include a discounted rate or added-value component, and Cranwell is offering a second-night rate of $18.94 when one night is booked, celebrating the year the Sloane family, the resort’s second owners, built the Gilded-Age Wyndhurst Mansion on the property. Probst said quite a few rooms have already been reserved through that promotion.

Similarly, Baumann has developed ‘Fall Back’ promotions for both the Red Lion and Porches; the former will offer an overnight package including a country breakfast in bed and a commemorative gift for $177.30, while the latter will afford guests with a one-night stay with breakfast for two and a $20 gift certificate to the inn’s eclectic gift shop, all for $189, signifying the 1890s, when the Porches property was first built. Baumann said she tries to participate in HHA programs whenever possible, as they help to boost occupancy during slower times.

“The perception is that the Berkshires are a place for summer travel,” she said, “when in fact there is beauty and things to do year-round.”

Essentially, the affiliation with HHA, and its regularly released press materials and seasonal promotions, allows inns like the Red Lion and Porches to tout their amenities and special events continuously, and Baumann said this also helps translate the reality that not all historic hotels are Spartan in their accommodations. Rather, many have a large cadre of modern draws that, without regular, brisk marketing, can fall under the radar.

In addition to its lunch-pail breakfast service and claw-foot tubs, Porches, for instance, offers an outdoor heated pool, a hot tub, a bonfire pit surrounded by 10,000 different varieties of native plants, rain water shower heads, and outdoor adventure packages such as geocaching trips.

Probst said the HHA’s marketing assistance has been particularly beneficial in promoting the Cranwell’s 35,000-square-foot, $7.5 million spa, which blends well with its historic mansions.

“Promoting the spa through packages allows us to maintain an identity,” she said, “while still translating that we have the modern amenities travelers today are seeking.

“There are a lot of economies of scale one doesn’t have when connected to a large hotel,” she added, “but we’ve been marketing our spa packages rigorously through HHA, and since we began, we have yet to drop below 50% occupancy in the winter.”

Tell Me a Tale

Other benefits of HHA include reservation services, which allow both individuals and groups to book stays though the organization and its Web site, and a comprehensive, annually updated directory. All of the HHA hotels are also listed on the group’s Web site, historichotels.org, which is geared toward consumers with pages detailing various types of trips, from golf outings to spa retreats to business meetings.

The backbone of nearly all of HHA’s marketing programs, however, is story-telling, as it speaks to the personality that distinguishes historic hotels from their modern-day counterparts.

These can be small anecdotes regarding a visit from a celebrity, or a recipe that originated in an establishment’s kitchen, and also grand yarns, detailing how one guest house weathered prohibition, or how another played a part during WWII. The Hotel del Coronado in Coronado, Calif., another HHA member, often touts its distinction as the backdrop for the Marilyn Monroe film Some Like It Hot.

“We try to think about different topics in different areas and have our hotels share their stories,” said Billingsley. “We’ll cover everything from presidents’ visits to ghost stories to recipes and housekeeping tips. We’ve found looking to the past has been very helpful.”

Of all topics, ghost stories tend to draw particular interest. “We promote those on a yearly basis, and we’re on our 14th year,” said Billingsley. “People really like them, and hotels definitely have stories to tell.”

Kolesar noted that, while Hotel Northampton has yet to identify any spectral visitors, it benefits by promoting the stories of Wiggins Tavern, built in 1796 in New Hampshire and moved to the hotel in 1936 as part of a surge in Colonial-revival architecture and design, and by touting its long list of celebrity guests, from Eleanor Roosevelt to Hillary Clinton.

“A lot of people have skeletons in the closet, so to speak, but we really don’t,” he said, looking momentarily crestfallen. “That’s just one example of promoting history on a lighter note, though. We cater more to ‘star-gazers’ who care about who’s been here among the living.”

Travel tips have been another big win for HHA. Periodically, the organization will zero in on a particular topic — how to travel healthier, for instance, or a selection of team-building exercises for corporate travelers — and ask member hotels to contribute an idea.

“There’s great interest, and it allows us to put together fresh stories more frequently,” said Billingsley, adding that the topic doesn’t have to be complicated to generate interest. “Our housekeeping tips release was successful because I think people know how hard housekeepers work, and that the tips they’d have to offer would be real — things people could do themselves that weren’t difficult challenges. One woman, we heard, hung our press release up in her broom closet.”

Check Us Out

It’s a comprehensive marketing model that continues to gain momentum, assisting the historic hotels of the country as they, in turn, bolster the organization.

As for those establishments in the region taking their historical significance to a new level, Probst, standing halfway between Cranwell’s opulent mansion-cum-lobby and its contemporary spa and fitness center, perhaps said it best.

“We’re fortunate to be in Western Mass.,” she said. “It’s a fantastic destination that many people love. But to be placed on a national stage makes a world of difference.”

Jaclyn Stevenson can be reached at[email protected]

Sections Supplements
Commerce Show Organizers Want Some Net Results at the Hall
Gail Sherman and Doris Ransford

Commerce ’07 organizers Gail Sherman, right, president of the Chicopee Chamber of Commerce, and Doris Ransford, president of the Greater Holyoke Chamber.

In 2006, organizers of the Commerce trade show took their game up a notch by relocating the annual fall event to the Basketball Hall of Fame. The change of venue, coupled with some different programs, generated some new excitement for the show. Seizing on that momentum, planners have brought the show back to the Hall, but with some new wrinkles to the game plan designed to bring more value to exhibitors and visitors alike.

‘Elevate Your Game.’

That’s the theme for Commerce 2007, the 17th edition of the annual fall trade show staged by the Chicopee and Greater Holyoke Chambers of Commerce, slated for Nov. 1. It was chosen to draw a strong connection between the event and its new home, the Basketball Hall of Fame, to which the show was first taken last year; the event’s brochure is replete with double entendres covering both sports and business. But it also speaks to business owners about the opportunities that show organizers believe the event offers for companies to take their marketing efforts to a higher plane.

Indeed, there are several new wrinkles to the traditional trade show format designed to give participants more exposure. These include a ‘star exhibitor status’ package, which gives vendors more visibility, both on the show floor and in marketing materials for the event. Meanwhile, companies can also sign on as ‘playmakers,’ an upgraded ‘star status’ product tailored toward companies that plan to offer demonstrations or mini-seminars at their booths.

But ‘elevating the game’ also refers to what show organizers, especially Chicopee Chamber President Gail Sherman and her counterpart in Holyoke, Doris Ransford, have been trying to do with their trade show. The move to the Hall of Fame energized some long-time participants and sparked enough curiosity to attract several newcomers last fall, said Sherman, noting that the chambers want to seize on that momentum and make the show an even more attractive marketing option for business owners.

To that end, they have created the new initiatives aimed at exposure, while also tweaking the show layout and some of the programs — all in an effort to add value. Last year, booths were spread out over several levels of the Hall and many different rooms, which many attendees found inconvenient; this year, all the booths are on one floor, but over a broader area. Last year, breakfast was in the Hall’s auditorium, with people essentially eating out of their laps; this year, a buffet-style restaurant will be staged in Pazzo’s restaurant in the Hall complex.

Meanwhile, show attendees will also be given free entrance to the Hall of Fame’s exhibits, as they were last year, and visitors and exhibitors alike can mix their time at the show with a visit to one of three restaurants located within the complex.

“We think it’s a very attractive package of programs and opportunities for networking,” said Ransford, adding that show organizers are expecting to at least match last year’s turnout, a considerable feat considering an ongoing trend of declining participation in trade shows, coupled with an economic outlook now featuring many question marks.

In this issue, BusinessWest previews Commerce ’07, a show that promises exhibitors some real scoring opportunities.

Hook Shots

Flashing back to 1991, Ransford said the Commerce Show was launched to provide area companies, many of them smaller businesses with limited marketing budgets, a chance to gain some important exposure at a time when they needed it — the start of a prolonged recession — and when most couldn’t afford to market themselves extensively, or thought they couldn’t.

The Western Mass. landscape has changed considerably since then, and the economy is obviously much improved, although there are some concerns about the future and more frequent references to the dreaded ‘R’ word, said Ransford. But the basic mission of this trade show hasn’t changed — it remains an opportunity for companies to gain some cost-effective exposure and gain some potentially valuable leads.

“These days, it seems that there’s far less human interaction when it comes to sales and marketing, and technology has a lot to do with that,” said Ransford. “Today, people use E-mail and voice mail to communicate. But there’s no substitute for face-to-face contact, and the show gives people a chance to reconnect.”

Since the beginning, the challenge has been to keep the show fresh and make it well worth it for business owners and managers to devote a day, some expense, and considerable energy to the event.

“Business owners make a big investment in the show in terms of their time, their employees’ time, and the cost of exhibiting,” said Sherman. “We want to make this a prudent investment for everyone, and we do that by providing a lot of bang for the buck in terms of exposure to decision-makers.”

The Commerce Show has been well-traveled throughout its history. It started out at what is now the Plantation Inn in Chicopee, and later spent a number of years operating out of one of the large hangars at Westover Air Reserve Base. The events of 9/11 made those facilities unavailable, so organizers took the show to the Big E, where it remained until the MassMutual Center opened in the fall of 2005.

That year’s Commerce Show was one of the first events staged at the downtown Springfield facility, and it went well, said Sherman, but there were some glitches. Parking was a problem, either real or perceived, she explained, and there were some other logistical and practical concerns; organizers tried a shuttle bus from downtown parking lots, but it didn’t prove popular.

Weighing the pros and cons of that location, Commerce organizers considered other venues, and gave the Hall of Fame a hard look. The uniqueness of the facility, the potential to collaborate and co-market with the Hall, and acres of free parking made the site an attractive alternative.

What the Hall provided was a clean break from the look and feel provided by the traditional, large exhibition hall, said Sherman, noting that in year one at the Hall of Fame, organizers had booths and tables spread out on each of the shrine’s many levels. Such an arrangement looked good on paper, but didn’t work out as well as hoped, she told BusinessWest, adding that for year 2, the show will be on one level, utilizing the Hall’s Center Court area, the hallway outside it, the food court, and a now vacant Adidas storefront. In the promotional brochure for the event, these areas are called the ‘Front Court,’ ‘Back Court,’ etc., in keeping with the general theme.

Beyond the changes in layout for the show — designed to add convenience while still providing a non-traditional trade show experience — there are some new wrinkles designed to provide more value for exhibitors, said Ransford.
The ‘Star Exhibitor’ designation provides added exposure in several forms, including everything from links on the show’s Web site to mentions in all press releases to passes to the Star Exhibitor luncheon at Pazzo’s. Meanwhile, the so-called Playmakers, get those benefits plus announcements on the loudspeaker system prior to their demonstrations, postings of those demonstration and seminars on the Web site, and even discounts on booth prices.

“Thus far, the new packages are proving to be popular,” said Ransford. “They’re something new, and what we expect will be effective ways for companies to get more exposure and more people to their booths.”

Transition Game

Beyond the many imaginative plays on words now available to those marketing the Commerce Show, its current home provides something else — that different look and feel that organizers have long desired to make their show stand out.

Capitalizing on the venue, but also adding more value whenever and wherever possible is the simple game plan for the ’07 show. Early forecasts project that for this event, exhibitors should expect nothing but net.

George O’Brien can be reached at[email protected]

Sections Supplements
Banquet Halls Keep Options Open for Holiday Events
Ralph Santaniello, Michael present and Jonathan Reeser

Ralph Santaniello, (left), with executive chef Michael present and sous-chef Jonathan Reeser, says party planners at the Federal enjoy putting an out-of-the-ordinary twist on company holiday events.

Festive feelings are afoot among area banquet halls as they anticipate a stronger-than-usual season for company holiday parties. Part of the appeal for businesses booking events is the sheer variety — in food, amenities, and price — to be found across the Pioneer Valley. After all, in a decidedly competitive marketplace, the same old thing often doesn’t cut it.

Old habits may die hard, but apparently — at least when it comes to celebrating the holidays with co-workers — so do recently acquired ones.

That’s what Linda Skole, president of Chez Josef in Agawam, has observed over the past six years. In 2001, the holiday party business took a major hit nationwide when, in the immediate aftermath of 9/11, no one felt much like partying.

That was understandable. The problem was, many of them continued to stay away in succeeding years, whether for economic reasons or plain old apathy about restarting the holiday party tradition. Fortunately, those days seem to be fading, and companies are increasingly rewarding their hard-working employees with a little food and festivity toward year’s end.

“We’re expecting a very busy holiday season,” Skole told BusinessWest. “A few years back, after 9/11, some groups were holding back and doing fewer parties, but this year they’re coming back, and we have more private parties scheduled this year than we’ve seen in a while. I think people realize the positive influence these events have on company morale, that employees really do appreciate it.”

According to Battalia Winston International, an executive search firm that tracks business trends, 94% of U.S. companies celebrated the season with parties in 2006, up from 87% in 2005. Although it’s too early to get accurate national numbers for this year, some area banquet facilities are reporting that this holiday season will be at least as busy as 2006.

“We get a lot of the same businesses every year, people we know are going to book,” said Melissa Kratovil, event coordinator at Hofbrauhaus in West Springfield. “But we’re getting new people interested in Christmas parties, so we’re up a little more than last year.”

In this issue, BusinessWest explores some of the options available to companies that want to take a break from the grind as the holidays approach.

One Size Doesn’t Fit All

Kratovil has spotted some party trends that correspond to a company’s size. “Cocktail parties are a popular thing for larger companies,” she said. “They tend to go for open bars, passed appetizers, things like that. It’s quick and easy. For smaller companies, with under 50 guests, they like sit-down dinners with a prix fixe type of menu.

“We like to let people know we can customize it according to someone’s budget,” she added. “Of course, it can get up there if you have that type of money, but even if you don’t, we want you here as well.”

“Most people want to do stations, or passed hors d’oeuvres, or cocktail parties — something less formal,” said Ralph Santaniello, co-owner of the Federal in Agawam. “Not as many people want to sit down for dinner anymore. Probably about 50% of our parties are still sit-downs, but it’s really starting to change as more people look for less formal events.”

The reasons are varied. “People don’t have to show up at the same time or leave at the same time. They can roll in and roll out, do their own thing,” he said. Such a setup also allows for some flexibility in the food offerings, particularly for a restaurant known for its aperitifs; one of the Federal’s trademarks is hors d’oeuvres on spoons and forks on Thursdays and Fridays in the bar.

“We do that twice a week, and we do it for almost every party, so we have it down pat,” Santaniello said. “We’ve got a huge selection, and we can change up the way we present them — not just spoons and forks. The chefs like coming up with cool ideas, and it’s something we really do well.”

Specifically, he appreciates the opportunity to shift people’s expectations.

“When I talk to people, the first thing out of their mouths is, ‘I don’t want to do the same old Christmas party. I got put in charge of it this year, and I want to do something different,’” Santaniello said. “So they’re looking for new ideas, and we like to help them, whether it’s wine tastings or a murder mystery party. Someone asked to do a Tuscany night, where we paired Italian foods with Italian wines. Someone else wanted to do a Hawaiian-themed island party with a pig roast.

“We’ve seen it all,” he continued, “and we like it when people challenge us to come up with something different. It keeps it fresh for us. We don’t want to be the average restaurant.”

But small companies don’t always equal small parties. About 20 years ago, Chez Josef in Agawam pioneered a concept that’s still a popular option today: allowing several small businesses to share one bash, with all the food and entertainment trappings of a full-scale affair. This year, it has scheduled nine of those dates for between 100 and 200 people each, and is expecting sellout crowds.

“For companies that don’t have enough people to reserve a room, we put many groups together in the ballroom, and we orchestrate the whole event,” Skole said. “That way, these small groups can have a big party with a festive band, dancing, and a full-course dinner with hot hors d’oeuvres. They can have a great time at a lower cost than putting on their own private party, and all they have to do is call us with the number of people, and they don’t have to worry about anything else.”

It’s a particularly valuable option considering that 77% of all company holiday celebrations are held off-site, and 74% are evening events — scenarios in which people often want to dress up and feel like they’re not at work. “The holiday party remains an important tradition at America’s businesses,” said Dale Winston, CEO of Battalia Winston, which produced those statistics.

One Eye on the Wallet

Winston was quick to add, however, that the prevalence of holiday parties and, especially, what employers are willing to spend on them have much to do with the economy and how that company is doing financially. Some local party planners reported similar concerns even with businesses that want to have a holiday event.

“Today, the main thing is price,” said Thomas Sophinos, president of the Oaks in Agawam. “Everyone calls looking for price; they want to know what’s the best deal and what they can get for a certain price. With the economy as it is, that’s the bottom line.

“I think parties have been cut back a little bit, because people just don’t have the money they used to,” he continued. “Some of them, instead of giving company parties, are giving their employees gift certificates or a turkey, something along that line. It’s not like it was years ago — certainly, there are companies that still do it up big, but I believe that’s the exception today.”

Sophinos said banquet facilities that offer plenty of flexibility in food options are best suited to meet wildly varying budgetary demands, and the Oaks is helped there by the fact that 90% of its fare is made from scratch, with a bake shop on the premises.

“This way, we can tailor everything to what people want. If it’s not on the menu, we can make it for them, and we’ll dicker on the price. A few companies spend pretty well every year, but even if you don’t, it doesn’t matter, because we can make up a menu for you.”

Santaniello said the Federal makes everything from scratch as well, so it can cater to any company’s specific needs. “We can work with anybody, taking their ideas and adding our own,” he said. “It doesn’t have to be a cookie-cutter event. We can be flexible.”

Speaking of flexibility, January parties are becoming an increasingly attractive option for companies who have a tough time booking a December date, or whose year-end season is the simply busiest time on the calendar, with no one thinking about after-work festivities.

“We offer a discount if they book anything after the holidays,” said Santaniello, who noted that the first two Fridays and the first two Saturdays in December are typically the most attractive pre-Christmas slots for company parties.

In January, the party business takes a nosedive, so this allows us to book a few things after the season, and a lot of people have other functions during the holidays, or no one has time with work and all the other things that are going on. So it works out for everyone.”

“Christmas in January is a trend we’ve capitalized on,” Kratovil added. “A lot of people don’t have time for a party in December, so we keep the décor up past the holidays in our downstairs room, so people can come and celebrate in January.”

Catching the Spirit

Of course, whether it’s before Santa arrives or after the ball drops on 2008, most facilities have space to fill, particularly this early in the season.

“We’re trying a few different things, like sending out direct-mail marketing pieces, but we haven’t seen the fruits of that yet,” Santaniello said. “All the popular dates are always booked up first, but how the others fill up in the next few weeks, that’s really going to show us how we’ll do this year.”

Early signs, however, have most area party planners feeling decidedly merry.

Joseph Bednar can be reached at[email protected]

Sections Supplements
It Takes Planning Well in Advance to Make a Good Impression

Impressions can be seen everywhere at a trade show — from booth design and layout to logos and literature; from promotional giveaways to staff etiquette. All of these elements working together can create an overall impression of your company and/or product — good, bad, or indifferent. It takes planning well in advance of the show to ensure that these elements are in place and, when used effectively, will increase the potential for sales.

Many exhibitors do well in planning for some of the elements, but not others. For example, they may have a great product, but exhibit staff are not properly trained. Or the graphics do not tell the company or product story at a glance, causing confusion for the attendees. Over the past 30 years, I’ve had the opportunity to work with many exhibiting organizations on their trade show marketing to effectively tie in all of the elements. It’s usually just a slight adjustment, not major change, that makes the difference.

Done right, the results always add up in sales.

Here are some guidelines, which I believe are critical for successful trade show marketing:

Establish Show Objectives

Your objectives need to be clearly stated for each trade show. Not every exhibitor has the same objectives. Do you expect to be generating leads, maximizing exposure, creating awareness, selling? Maybe your type of product or service allows for multiple objectives.

Will the decision makers or key influencers of your target audience be at the show? How will success be measured after the show? What is the budget?

Pre-show Communication

Plan how to announce your company’s presence. The announcement gives people a reason to stop by. Use your Web site to post your trade show schedule. Develop a creative E-mail campaign to prospects and existing customers or simply make some phone calls.

Design Booth Layout

Select your location, if given the choice. Look at traffic flow, aisles, entrances, show activities, etc. Design your booth graphics so attendees will know what your company is selling at a glance. Create a finished appearance. Order or bring carpet and/or fixtures. Don’t create barriers. Decide what products and information will be displayed.

When using models, entertainment, or games to attract a crowd, you must plan in advance where they will be positioned in your exhibit. Your booth is the lobby or gateway to your company. It must be immediately welcoming and the representative of your organization.

In the Booth

Train your staff ahead of time on both product knowledge and etiquette. Make sure everyone knows the schedule to avoid overcrowding. How your staff behaves can make a lasting impression on your audience.

Decide what to wear, whether it will be business, casual attire, or booth uniform. Allow no eating, drinking, chewing gum, smoking, excessive chatting with other booth workers, cell phones, etc. Your staff should remain standing, ready to receive people at all times.

Stop Traffic

Be cheerful, smile, make eye contact, and be sincere. Ask open-ended, pertinent questions to pre-qualify prospects. Don’t wait for them to stop. Engage them as they pass by or pause to glance at what you are offering.

Document Inquiries and Leads

Choose a mechanism that collects the prospect’s name, company, address, phone number, E-mail, and the type of follow-up required. Make sure the inquiries are handled quickly after the show.

Promotional Literature

Literature should be available, professional, and easy to read and understand. Train your staff on how to use the literature in advance. However, remember, at a trade show literature doesn’t make a sale — it’s all about personal contact.

Use ‘Smart’ Giveaways

Who are the recipients? Will they keep it? Print your logo, phone number, and Web site on the items. Tie the giveaways to your advertising pre-show message.

Raffle Drawings

Raffles are used to collect names and information to add to your company database. Drawings also draw traffic to your booth, and can be part of your pre-show mailing.

Post-show

How you handle the post-show is important to the planning process from the beginning. How will you measure your return on investment of the show? Will it be the number of qualified leads, the number of sales generated, or the number of impressions? Communicate to your audience after the show. Use this as reason to touch your prospects again. Follow up with a letter, postcard, phone call, or E-mail. Give attendees a reason to visit your Web site; for example, post raffle winners on the site, etc.

Remember, there is no other marketing tool as personal as an exhibit. It is the only sales opportunity where hundreds of your prospects will visit you in a given day. No cold calling, trying to get past voice mail, reception, or protective secretaries. Attendees have business needs to be filled, and they are shopping in your booth.

Be prepared, be specific, and be ready to make a lasting impression.

Jack Desroches is the executive producer of Milestone Events in Chicopee;[email protected]

Features

SPRINGFIELD – Three distinguished individuals have been selected to receive the William Pynchon Medal and induction into the Order of William Pynchon. The honor is bestowed annually by the Advertising Club of Western Mass. to individuals from the region who have demonstrated exceptional community service with compassion, humility and grace.

The 2007 honorees are Carol A. Leary, president of Bay Path College, Allen G. Zippin, of the Springfield School Department, and Dan Roulier, president of Dan Roulier & Associates.

The William Pynchon Award was established in 1915. It honors individuals from all walks of life who go beyond the call of duty to make life better for the Western Mass. community. The awards dinner and ceremony for the 93rd annual William Pynchon Awards will be held on Nov. 29, from 6 to 9:30 p.m. at Chez Joseph in Agawam. Tickets and more information are available at www.adclubwm.org, or by calling the Club Administrator at 736-2582.

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President of Bay Path since 1994, Leary has been a staunch advocate of young women throughout Western Mass. She is described by friends and colleagues as “tireless, optimistic and humble.” Leary helped organize the first health and fitness expo for women at the Naismith Memorial Basketball Hall of Fame, in conjunction with the Pioneer Valley Women’s Running Club and Baystate Health.

She has also mentored young women from the Go FIT Inc. clinics and actively participates in the running and physical activity programs. As one of the directors noted “she thinks nothing of showing up at a Go FIT clinic in her business attire, putting on her running shoes and heading out for a run with students in the program.”

Leary was an early supporter of the Women’s Fund of Western MA, helping raise millions of dollars for the organization. She has served as president of the board of trustees at local public television station WGBY, and has served on the board of the Western Mass. Economic Development Council.

She was awarded the Pioneer Valley Woman of Distinction Award from the YWCA, the Woman of the Year Award from the Women’s Partnership of the Affiliated Chambers of Commerce of Greater Springfield, the 2005 Heart of Gold Award from the American Heart Assoc. of Greater Pioneer Valley, and the 2006 Women’s History Award from the U.S. Postal Service.

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Zippin is well known in Western Mass. for his considerable contributions to education. An advocate for children and children’s education for more than 45 years, Zippin had a long career as director of Education at the Children’s Study Home. Today, he holds a position in the Pupil Services Department with the Springfield School Department, where he works to ensure that children of the city receive the proper educational services they need.

At the same time that he started his career, Zippin became involved with the Shriners Organization, and at the age of 21, he became a Shriner in Springfield. His legacy to the entire organization and the Shriners Hospital for Children are celebrated. In 1983 he served as potentate with the Shriners.

He currently serves on the board of governors at the Shriners Hospital for Children in Springfield, and was responsible for overseeing the construction of the Shriners Hospital facility that exists today. Zippin holds the title of a 33rd degree mason, one of the highest Freemason honors that can be attained, and he currently serves as the Circus Chairman with the Shriners Organization, a position that he has held for more than 20 years.

Additionally, Zippin serves as the director of public relations and special events for the Eastfield Mall, another community effort where he is distinguished by his talent in communications and his humor. He is a former member and secretary of the board of directors of the Greater Springfield Convention and Visitors Bureau, a former member of the doard of directors of the Youth Development Program under the auspices of the Juvenile Court system, and served on the Education Committee at Temple Beth El.

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Roulier, a local builder, has been a quiet force in helping those less fortunate in our community. His involvement touches more than 20 local organizations. Since 2003, Roulier has brought summer camp to children at the Dunbar Community Center and Chestnut Street School in Springfield by donating the use of his property, Worthington Farms, in Somers, Conn. This provides the children a chance to experience nature, animal life and the benefits of being in a country environment that would not otherwise be afforded to them.

At the Massachusetts Career Development Institute (MCDI), Roulier helped to create an urban garden out of a 2.5-acre abandoned, illegal dumping ground. He single handedly recruited volunteers — friends, business associates, anyone who could handle a shovel — to get the project going and completed. His selfless work transformed the space into a haven for honeybees, hummingbirds and other wildlife.

Roulier’s good works include building a much needed storage facility for the YWCA Battered Women’s Shelter, raising cattle on his own farm for the sole purpose of giving the beef to soup kitchens, and funding programs for Jewish groups to come to the Holocaust museum. He is an inspiring presence at MCDI, working with children to plant gardens. And when the opportunity came to acquire bikes for the summer camp, Roulier enlisted a tractor-trailer from the New England Tractor Training School to the transport the bikes and the services of prisoners from the Ludlow jail to clean them up.

Departments

Webster Bank Plans More Branches

LONGMEADOW — By the end of the year, Webster Bank will expand its presence by adding a branch in town and one in East Longmeadow. Currently, Webster Bank has locations in Springfield, West Springfield, and Westfield. Officials from the Waterbury, Conn.-based bank noted that adding branches is a continuing extension of growth in the I-91 corridor between Hartford and Springfield. In town, the branch at 408 Longmeadow St. is expected to be open by mid-October. The East Longmeadow branch will be located at the Center Village shops and is scheduled for a December opening.

Hulmes Transportation Services Wins PVTA Contract

SPRINGFIELD — Hulmes Transportation Services of Belchertown recently received a three-year, $15 million contract to provide dial-a-ride shuttle services in Hampden and Hampshire counties for the Pioneer Valley Transit Authority (PVTA). Almost two years ago, Hulmes was among the offices raided when the FBI probed into suspected bid-rigging by former PVTA Administrator Gary A. Shepard. Hulmes emerged from that criminal investigation unscathed.

Microtest Labs Is Finalist for Economic Impact Award

AGAWAM — Microtest Laboratories of Agawam has been named as a finalist for the 2007 Team Massachusetts Economic Impact Award by the Massachusetts Alliance For Economic Development (MAED). The Awards honor the companies that have made the strongest contributions over the past year to the Massachusetts economy through job creation and business expansion. Microtest is being considered for its impact and contributions in Western Mass. Microtest, a leader in testing services and contract manufacturing for the medical device, pharmaceutical, and biotechnology industries, employs more than 100 in Agawam. The company recently completed a $7.5 million expansion to its headquarters, adding new state-of-the art pharmaceutical testing laboratories and new aseptic fill/finish manufacturing facilities – along with new professional staff. The company has working partnerships with economic and business organizations throughout Western Mass. — and deep relationships with the region’s educational institutions. “Everyone at Microtest is extremely proud” of being named a finalist by MAED, said Steven Richter, Ph. D., President and Scientific Founder of Microtest. “Our mission is to become a long term economic driver in the valley.” MAED is a private, non-profit partnership of business, industry leaders, and government dedicated to the economic growth of Massachusetts. MAED will announce its 2007 Team Massachusetts Economic Impact Award winners during a special luncheon on Nov. 20. For more information, visit www.massecon.com.

Mary E. Davis ICU Opens at Mercy Medical Center

SPRINGFIELD — Mercy Medical Center has completed the first phase of an extensive construction and renovation project to improve patient care services and operational efficiency in both its Intensive Care Unit (ICU) and the Ambulatory Services Unit. A dedication and ribbon-cutting ceremony for the new Mary E. Davis Intensive Care Unit was staged Sept. 24. The program also featured a blessing by the Most Rev. Timothy A. McDonnell, Bishop of the Roman Catholic Diocese of Springfield. The new ICU, located on the third floor of Mercy Medical Center, features private rooms for each patient, direct access to windows or natural light, and 280 square feet of space within each room. Family members and visitors will also find additional space inside patient rooms and in common areas. With the completion of the ICU, construction efforts will now concentrate on renovations of the Ambulatory Services Unit, also located on the third floor. Plans call for the construction of separate pre-operative and post-operative areas, the addition of private recovery rooms, and the modification of walls to increase staff visibility to patients. Hospital operations will continue uninterrupted during the second phase of construction. The $16 million project is scheduled for completion during the summer of 2008.

Berriman & Associates Inc. Changes Name

EAST LONGMEADOW — Berriman & Associates, Inc., a local wealth management and retirement consulting firm, became ONE Source Financial Group Inc., effective Oct. 1. The firm has been serving the needs of local companies and investors for 20 years, and its new name reflects the growth of the company and the services offered, according to company officials.

Vann Group Company Announces New Affiliation

SPRINGFIELD — Client First Associates, a city based organizational development firm and a Vann Group company, announced a new affiliation with Ann Holland, currently an adjunct professor at Bay Path College in Longmeadow. The firm specializes in organizational conflict resolution, leadership development, strategic facilitation, organizational assessment and design, team building, hiring models, training and employee development, and compensation systems. Holland has an extensive business background in operations, marketing, training and development. She holds a Master’s degree in Organizational Management and has received her certification as a business and life coach through IPEC and the International Coaching Federation. Client First Associates is owned by the Vann Group, a Springfield-based business advisory firm specializing in helping companies in transition.

Sections Supplements
Diet, Lifestyle Decisions Early in Life Can Slow Osteoporosis Later

Mary Pat Roy is tired of hearing people accept what they think is inevitable.

“Everyone thinks osteoporosis happens as you age, which it does, but it doesn’t mean you have to fracture,” said Roy, director of the Center for Healthy Bones in Northampton. “I hear so often, ‘my mother broke her hip, but she’s 82 years old.’ We think of a fracture as something that just happens when we age, but it doesn’t have to.”

It’s important, she said, to distinguish between osteoporosis, which in itself is not a harmful condition, with the fractures it causes in later years — which can be life-threatening, particularly hip fractures.

Osteoporosis, simply stated, is a disease that causes bones to lose mass and become fragile. Some 10 million Americans — 80% of them women — currently have the disease, but another 35 million people over age 50 are estimated to have low bone mass, placing them at risk for the disease later in life.

Regular screenings during the senior years are important, doctors say, because if not prevented or if left untreated, osteoporosis can progress painlessly until a bone fractures, usually in the hip, spine, or wrist.

Hip fractures almost always require hospitalization and major surgery and, depending on the patient, can hinder the ability to walk unassisted and may cause permanent disability or even death. Spinal or vertebral fractures also have serious consequences, including loss of height, severe back pain, and deformity.

The good news, said Roy when she sat down to speak with BusinessWest, is that, while osteoporosis may be a too-common threat, people can take steps in their diet and lifestyle while they’re younger to live fracture-free down the road — steps as simple as getting a little more fresh air.

The bad news is that fewer Americans than ever are taking those necessary steps — and that could make it more difficult, later in life, to take any steps at all.

Bad to the Bone

Roy isn’t one to mince words.

“Our kids’ bones are lousy right now,” she said, and it’s causing some alarm in the bone-health community.

“I grew up in a generation where kids drank milk at every meal; now it’s diet soda or even regular soda with every meal,” she said, a habit that can lead to calcium deficiencies. “And they’re not outside playing and getting enough Vitamin D from the sun.” As a result, doctors are starting to recommend much higher daily allowances of D in young people’s diets, 1,000 units a day as opposed to the old standard of 400, to make up for the loss of sun exposure. Supplements can help restore the vitamins, but the old-fashioned way is ideal, she said.

“We’ve got to get kids drinking milk, eating yogurt, forgoing sodas, and getting outside to play. Instead of sitting in front of video games, go play kickball or something.”

It’s not a lifestyle change that people can afford to put off for too long, Roy explained, because by age 30, most people’s bones are as thick as they’re ever going to be. Worse yet, women have built about 98% of their potential bone mass by age 20. After that, bone mass begins a long, slow decline, but people can drastically reduce their chances of fracturing in their later years if they’ve built up as much bone mass as they can early on.

“Most of the bone stuff is common sense,” she said. “Eat a healthy, balanced diet. Take a walk every day. Carrying 150 pounds around for a 30-minute walk is going to build bone, not sitting on your 150-pound butt.”

And young men shouldn’t ignore these guidelines either, Roy said. They comprise only about 20% of osteoporosis cases, but that’s more a matter of demographics than decreased risk factor. Specifically, men run about 10 years behind women when it comes to bone loss and incidence of fractures, with doctors recommending men get screened starting at age 75, and women at age 65. Add to the fact that women live longer lives than men, and it helps explain some of the disparity in numbers. But once osteoporosis does set in for men, the fracture risk is just as serious as it is for women.

Broken Lives

Osteoporotic fractures are serious business. According to the National Osteoporosis Foundation, about 24% of hip-fracture patients age 50 and over die in the year following their fracture. Meanwhile, 20% of those who were ambulatory before their hip fracture require long-term care afterward, and at six months after a hip fracture, only 15% of patients are able to walk across a room unaided.

The foundation estimates the annual direct-care costs related to osteoporotic fractures to be about $18 billion, and it’s rising as people live longer and Baby Boomers enter the prime years for bone disease. That’s partly why the World Health Organization (WHO) plans to release new screening guidelines for osteoporosis later this year.

In the meantime, Roy said, doctors can do their part by always measuring the height of patients who stop in for checkups, as height loss is an indicator of bone disease — an especially helpful gauge considering that osteoporosis tends to be symptom- and pain-free until a fracture occurs.

“It needs to be done every visit,” she stressed. “It’s low-tech, no-cost, and it tells you if something is happening with the bones.”

Roy said the medications used to treat osteoporosis are getting better all the time, but they won’t be maximally effective unless people have taken the steps early in life to build their bone mass and decrease their fracture odds.

“The new WHO guidelines are going to help you figure out your chances of having a fracture, and that’s the bottom line; that’s the only reason we care about osteoporosis,” she said. “We wouldn’t care about blood pressure if not for strokes, and we only care about osteoporosis because it might lead to a fracture. And bone density is a more accurate predictor of a fracture than blood pressure is of a stroke, or cholesterol levels are of a heart attack.”

In other words, pay attention to whatever the new screening guidelines might be.

Oh, and some fresh air wouldn’t hurt.

Joseph Bednar can be reached at[email protected]

Sections Supplements
Making a Case for Effectively Contesting a Will Isn’t Easy

“But it’s just not fair!”

Estate planning lawyers often hear this protest from a potential client who wishes to object to a loved one’s will on the grounds that they were either promised something, the will was supposed to have been rewritten, or the terms are not, in their estimation, fair.

Unfortunately, in most cases, the message in response is, “You are right, but the law in will contests is such that you don’t have a case.”

In will contests in most states, it is fairly clear that a will may be objected to only on certain grounds. The first is ‘undue influence.’ This is proven when (1) the person who wrote the will was susceptible to being unduly influenced, (2) the person who exerted undue influence had the opportunity to do so, and (3) the person exerting this undue influence had enough control over the will signer to cause the will to be drafted in accordance with provisions that were not intended.

Normally the opponent or contestant of the will has the obligation to prove that the will should be overturned, but in some cases, when the person who exerted the influence had a relationship with the will signer that was of a nature and relationship that could be construed to be a fiduciary or more than special relationship, the burden may shift to the proponent of the will to prove that they did not in fact exert undue influence.

An example could be somebody who was living with the decedent, such as a child, a caregiver, or a close neighbor who had control and the opportunity to speak with the decedent sufficiently enough to be able to coerce the person to change their will. It could also be a person who is acting as health care proxy and power of attorney, or someone upon whom the decedent relied sufficiently to either feel dependent or otherwise controlled.

A second opportunity to contest a will is one in which the testator/testatrix was not of ‘sound mind.’ In this situation, it would have to be proven that at the time the will was signed, the testator/testatrix was not able to make decisions with a total soundness of mind such that the will signed changed prior provisions, changed asset distribution proportions, or created an unnatural distribution of assets to people who shouldn’t be included.

The evidence required to establish this mental incapacity is normally determined by a physician who knew the testator/testatrix and can produce medical testimony to conclusively establish the capacity or incapacity of the decedent. This is usually very difficult, since it is highly unlikely that the will was signed on the same day that the physician saw the decedent. Nevertheless, this is the best evidence that may be brought to the court. All medical records, physicians, nurses, and other medical personnel who may have known or had any interaction with the decedent will certainly be required to testify as witnesses for either the opponent or the proponent of the will.

Another opportunity to contest a will is the allegation that fraud upon the decedent was exercised. Examples of this are that the person did not know they were signing a will, or that the document they were asked to sign was purported to be other papers or documents.

Fraud would also be exercised by telling the decedent something that was not true about a potential beneficiary, which in turn caused the decedent to reduce an inheritance left to that person or possibly to eliminate them.

Examples of this would be saying that a child was merely sticking around to gain their inheritance, or a potential beneficiary had intentions of giving money to their spouse, who the decedent may dislike, which may then cause the testator/testatrix to eliminate that person from their will.

A final challenge to a will could be based on the fact that it was not signed properly. In most states, witnesses must be present at the same time of the execution of the will and actually see the decedent sign their will or designate another person to sign it for them.

If the formalities of the signing do not comply with the law, the will may fail as a valid document. In these situations, it is necessary to investigate the will signing by deposing the witnesses and possibly the lawyer or delegated staff who attended to the will execution to conclusively establish whether all parties were in the room and paying attention to the signer when the document was executed.

In many states, a probate judge will hear a will contest as opposed to having a jury determine the validity of a will. In addition, it must be noted that the standard of proof with evidence may also vary in a will contest. In a typical civil suit, the test would normally be a fair preponderance of the evidence. In a criminal case, the determining test is beyond a reasonable doubt. In a will contest, the standard of proof is clear and convincing evidence.

Therefore, this will be a greater test than the civil standard, but less than a criminal standard. The scales of justice will have to be tilted more than just a fraction to nullify a will based on the clear and convincing evidence test.

Of course, there are always exceptions to the evidence rules, standard of proof and other factors which may vary from court to court or state to state. However, before attempting to challenge a will, it should be reviewed to determine whether it contains a so-called “no-contest clause,” which may also eliminate a person’s right to inherit merely by making a challenge against it. In some states, this has been determined to be non-enforceable, but it should be reviewed.

The bottom line is that just because a promise was made, or somebody else got more or less, it does not mean that your challenge to a will is going to be successful, even if the will is “not fair.”

Hyman Darling is the chairman of Bacon & Wilson, P.C.’s Estate Planning and Elder Law Department. His areas of expertise include all areas of estate planning, probate, and elder law; (413) 781-0560;[email protected].

Opinion

It would be easy for area economic development leaders to say that Worcester has won the life sciences and biotechnology race — or at least the contest for the development that hasn’t taken place in Cambridge and Boston.

It is a fact that Worcester took an early lead over the Pioneer Valley in nurturing a biosciences sector and then building an infrastructure that would foster new development and jobs. And it has only increased that lead over the past decade.

There are many reasons why the gap is so big, starting with simple geography; Worcester is an hour from Cambridge (if the traffic isn’t heavy), and Springfield is two hours away. But there’s more to it than that. Worcester aggressively pursued opportunities in this sector — sometimes luring entrepreneurs who did their research in this region as it did so — and has been diligent in creating both a proper environment and a qualified workforce to support and expand a biosciences cluster.

Those in Western Mass. need telescopes to see Worcester, it is so far ahead, and can really only dream of matching that city’s success and sharing its prospects for the future.

But the race isn’t over.

This region can still get in it, and it must, because this is a race where there could be many winners. And the prizes are substantial, starting, but certainly not ending, with Gov. Deval Patrick’s $1 billion life sciences initiative, which promises state funding to businesses, colleges, health care institutions, and other entities that can turn research into badly needed, high-paying jobs.

To get in the biosciences game, the region simply has to be more aggressive, as Worcester was and still is, in both marketing its resources and developing that critical infrastructure needed to support biosciences companies. The region has the Pioneer Valley Life Sciences Institute, a cutting edge biomedical research center, but it does not have the workforce or available facilities with which companies can start or grow — at least to the extent that Worcester does.

Worcester Polytechnic Institute and the Worcester Business Development Corp. have partnered to build Gateway Park, an 11-acre mixed-use complex in the heart of that city’s downtown that will be devoted to research and incubating companies in the broad biosciences realm. This region can’t be expected to duplicate that effort — not soon, anyway — but it must do something to display a commitment to this sector and give businesses and entrepreneurs a reason to look in this direction.

For years, economic development leaders have been touting this area as a lower-cost alternative to Boston and the Route 128 beltway. While this is obviously true, the region must be able to do more than say it’s cheaper. Worcester has learned that lesson, and the Valley should take note.

The region has a number of assets to bring to the table in the quest for jobs in the biosciences. It has UMass Amherst and the research facilities there, and it has a number of top-shelf health care providers. It also has that quality of life it touts so heavily and those lower prices on housing, real estate, office space, and living in general.

It needs to put this package together, polish it, and then market it aggressively, because unlike the governor’s plans for casinos — a very democratic model where each area of the state benefits — the fruits of the biosciences race will go to those that have earned them.

As noted (repeatedly) by those who spoke with BusinessWest this issue about the prospects for biosciences development in this region, the huge circle that identifies the so-called life sciences super-cluster on maps of the Commonwealth covers Worcester, Cambridge, and everything in between. In Western Mass., there are but a few tiny specks to identify the handful of life sciences and biotechnology ventures here.

The region could someday be covered by that larger dot. It just has to get into the race, and remember that this is a marathon.-

Sections Supplements
Going from Practicing Law to Sitting on the Bench Is a Challenging Transition
Kenneth Neiman

Kenneth Neiman says he enjoys the “intellectual challenge” of decision-making.

The transition from practicing law to sitting on the bench, and watching and listening while others practice it, is a big leap, according to those who have experienced it. There is a lengthy learning curve, and a number of trade-offs involving everything from compensation to socialization. Overall, those who don the black robe every day say they’re making a different, and in many ways more rewarding, contribution to society.

Kenneth Neiman remembers walking by himself after lunch one day, several months after being appointed United States magistrate judge, and feeling … well, “physically different.”

That’s one of the many ways the former general practitioner who, among other things, handled some of the copyright work for the creators of the Teenage Mutant Ninja Turtles, described the transition from practicing law to sitting behind the bench and watching and listening, intently, while others practiced it.

“Let’s just say I felt more relaxed,” said Neiman, who was appointed to the District of Massachusetts and its Springfield facility in 1995. That was 14 years after he co-founded a law firm in Northampton and 24 years after he graduated from law school and soon joined the Center on Social Welfare Policy & Law in New York, the first of several career stops that made him familiar with Federal Court and aspire to it.

Elaborating, Neiman told BusinessWest that lawyers and judges take much different roles within the courtroom, and that for him, anyway, the new role was appealing, challenging, but also less stress-inducing — at least after he became acclimated to it.

“The biggest difference for me was switching from being an advocate and one of the adversaries in that system to being a decision maker and resolving disputes,” he explained. “That was almost a startling change; I realized that I was no longer in the midst of an argument — it was their argument, the lawyers’ argument, and my responsibility was to try to resolve it.

“As a lawyer, I had no problem with being an advocate,” he continued, “but in the long run, this role, the one of making decisions, suits me much better.”

Using language that was mostly similar, others who have made the same career transition talked with BusinessWest about why they sought work on the bench (sometimes it seeks them) and what they’ve experienced since donning the black robe.

“For me, it was enormously liberating to be impartial,” said Dina Fein, associate justice in the state Housing Court’s Western Division since 1999, when she left a practice dominated by civil work. “The opportunity to see a dispute impartially was really wonderful. The job description is to come to work every day and use your best judgment to do what you think is right. For me, it’s an enormous privilege to have that define my work.”

William Hadley, a former litigator with the Springfield firm Doherty, Wallace, Pillsbury and Murphy who was appointed a District Court judge two years ago, compared his transition to that of an athlete who moves on to become a referee in the same sport.

“For trial lawyers, it’s a somewhat combative profession — you want to win, and you have to be highly motivated to win,” he explained. “As a judge, you have to back away from really caring about who wins and loses and ensure that the trial is fair and the law is applied properly.”

There might be less stress or tension for most judges, but their work is difficult, often requires long hours and considerable travel, and comes complete with enormous responsibilities.

Which explains why, for the first several months she was on the bench, Fein would come home exhausted, despite working fewer hours than she did while handling mostly civil work for the law firm started by her grandfather and then managed by her father.

“I couldn’t figure out why I was finding the job so exhausting, and then other judges told me they had the same experience,” she recalled. “What I realized was that judges are expected to do so much simultaneously. One has to hear the facts as they’re coming in, understand them as they’re coming in, assess credibility, keep an eye on the courtroom, remember the law, apply it, articulate rulings from the bench, and do all of those things in the public eye. That’s a lot of multi-tasking.

“We spend our days doing active listening,” she continued. “We may not be asking the questions, but there is nothing passive about being a judge. That active listing — listening to what’s said, what isn’t said, and how it’s said … is just challenging, but also very exhilarating.”

In this issue, BusinessWest talked with several individuals who have transitioned to the bench about why they took that route. While explaining their motivations and aspirations, they also shed some light on what happens in their courts and also on the many challenges facing the legal system today.

Honorable Mention

“Moriarty and Wilson.”

That’s how Hampden County Superior Court Judge C.J. Moriarty answered a phone call from BusinessWest recently, invoking the name of the Holyoke-based law firm he founded and worked at for 30 years before being appointed to the bench just over a year ago.

“Old habits die hard,” he said with a chuckle, adding that it had been a while since he’d made that gaffe, but it happened frequently at his new office — and his home — in the months after he left private practice.
There were other old habits that lived on, as well.

Indeed, during one of his first cases as a judge, Moriarty, upon hearing a question from one of the attorneys, blurted out “objection.” There was some laughter, he remembers, adding quickly that most in the courtroom that day had probably seen it happen before. “When I mention that episode to other judges here, they say, ‘I did that, too.’”

Hadley told BusinessWest that, while he doesn’t believe he’s ever actually said ‘objection,’ he’s thought about doing so — or that the opposing lawyer should do so — on myriad occasions. Being able to keep such thoughts to himself was just part of the transition, he said.

As was acknowledging and then understanding that he, like all judges, was now under a microscope.

“People are always watching and wondering why you scratched your chin or moved to your left the way you did,” he explained. “They’re looking for clues to see which way you’re leaning, so you have to be cognizant of almost everything you do or say.”

All this is part of a “serious learning curve,” as Hadley called it, for those who ascend to the bench. There are those aforementioned changes in roles, some emotional swings, those early feelings of exhaustion, and, as in Neiman’s case, even some improvement to one’s overall health and well-being.

Meanwhile, however, the paycheck usually has a smaller number on it, and there are often long stretches during which judges in the federal and state trial systems (most of the latter are getting paid just under $130,000 at present, less than many new associates in New York and Boston) will not see raises or even cost-of-living increases.

Then again, the number is stable, and one doesn’t have to chase work, or pray that it comes through the front door, to earn it.

“Any accomplished lawyer would be taking a pay cut when they become a judge,” said Neiman, adding quickly that no one seeks and accepts such a career change for the money.

Their reasons for doing so vary, but usually revolve around practical considerations as well as a desire to serve society in a different and, in many ways, more fulfilling manner than practicing law.

“I think it’s in my blood,” said Moriarty, whose father was a long-time Superior Court judge. “I thought a lot about following in his footsteps. I’d been trying cases here for a long time, and decided I wanted to try the other side.”

When asked why she pursued the bench, Fein first prefaced her remarks. “This is going to sound corny,” she told BusinessWest, “but this was a way to implement a fundamental belief I have that those of us who are privileged by wealth and great education and wonderful opportunities in life do have an obligation to put those advantages toward the public good. I’d like to think that I brought those values to the practice of law, but it’s clearly easier to live those values in this position.

“As a lawyer in private practice, I always thought I had three responsibilities,” she continued. “I had to win the case; I expected myself to do the right thing; and I had to make money. In my experience, those responsibilities are not always compatible with one another. And if you took those responsibilities as seriously as I did, it would just wear you down, and my friends who are still practicing law tell me it certainly hasn’t gotten any easier.”

Court of Opinion

Hadley told BusinessWest that he thoroughly enjoyed being in court arguing cases while at Doherty Wallace, and that when his practice started to change, with the bulk of his work taking place in his office or that of a mediator, he sought a way to return to the environment he loved, specifically an opening in District Court.

“I took an assessment of what I wanted to do with my life — either stay at a place where I was happy or do something different,” he explained. “At that time in my life, my mid-’40s, I decided it was time to make a change and do something I think is very important, and hopefully make a greater contribution to the community.”

Like others we spoke with, Hadley said there are trade-offs when one goes from practicing law to presiding over a court. On the positive side, the pay is secure, there is no concern about billable hours, and when a judge goes on vacation, someone fills in for him or her; lawyers don’t have that luxury.

On the flip side, however, this is a much lonelier profession — which explains why Neiman was walking alone that day. Judges cannot socialize with lawyers, at least to the extent that they did before they took the bench, to avoid any indication of favoritism, said Hadley. Meanwhile, although judges do socialize amongst each other and share general thoughts on matters, they cannot actually discuss specific cases. “With individual cases, you’re pretty much on your own.”

Those we spoke with all said that there were times, even very early in their careers, when they would think about perhaps becoming a judge. Moving from there to the point of sending in an application for a vacant or soon-to-be-vacant position is a big leap, and a function of timing, feeling comfortable about making the transition — from both career and economic perspectives — and then finding a proper fit.

“Judges tend to find the court they’re best suited for,” said Fein, adding that while she was encouraged by some to apply for District Court positions, she felt that court, with its preponderance of criminal matters, did not match her background in civil work.

For Fein, who also applied for the position eventually given to Neiman, a much better match was Housing Court, which, until late 1998, had been a one-judge court. For many years, that individual was John Greaney, who now sits on the State Supreme Judicial Court, and later William Abrashkin, who still sits in that court.

Fein said she wound up in Housing Court while handling several civil matters during her work with the firm Fein, Pearson, and Edmund, and liked what she saw and heard. “I got to know it, and thought it was a fabulous court.”

When the state Legislature approved a measure to add a second judge to the Housing Court Division’s Western Division in 1998, she jumped at the opportunity.

Neiman told BusinessWest that he didn’t give himself much a chance to win the judge magistrate’s post when he applied, but knew at the time he would regret not seeking a post on a court he first came to know early in his career through work with first the Center on Social Welfare Policy & Law and then Western Massachusetts Legal Services.

“I was a poverty lawyer working for poverty wages,” he quipped, adding that things got better, compensation-wise at least, when he partnered with Fred Fierst to form Fierst & Neiman, which is now Fierst, Pucci, and Kane, with Fierst still handling a wide range of work in the entertainment industry, both locally and nationally.

Neiman handled criminal and civil matters in a number of courts, and enjoyed the work, but became intrigued when then-Magistrate Judge Michael Ponsor was appointed as a district judge. “I had tried a number of cases in federal court, so I was familiar with it,” he said. “I was thinking about applying, and some people thought I could do it, so I went ahead and applied.”

For Moriarty, the decision to seek the bench came down to several factors, including a desire to preside over a court he knew well and that his father served as a judge. But there were also some practical, or economic, issues that played into things.

“Being a lawyer is a very expensive way to make a living,” he said. “And when you’re in this community, most lawyers are depending on what walks in the door.”

Weighing the Evidence

Before sitting down with BusinessWest in her office, Fein first had to climb a short set of steps, go into Courtroom One, and deliver a quick, 10-minute talk she’s now given several hundred times.

It is Thursday, and in Springfield’s Housing Court, Thursday is ‘eviction day.’ (It’s Monday in Hampshire County, Tuesday in Franklin County, and Wednesday in Berkshire County, and Fein travels to all those courts weekly. “Have gavel, will travel,” she said, borrowing a line she attributed to Abrashkin.

Many of those facing eviction, as well as most looking to do some evicting, appear in Housing Court without legal representation, said Fein, noting that there are several volunteer, or pro-bono work, programs designed to help those who must appear in her court. The lack of lawyers in the room explains the need for the talk — which goes over everything from options to ground rules (if the opposing party fails to show up, the other prevails in the dispute) to the need to do one’s math before they sit before the judge or mediator — and it is also one of things Fein likes most about her work.

Indeed, while there are civil matters and some complex litigation that comes before the court — everything from class action cases involving lead paint to slip-and-falls — there are also the landlord-tenant disputes and other summary judgment matters that Fein equates to ‘people’s court.’

“If we do our jobs well, we’re really a problem-solving court,” she explained, noting that most of those facing eviction have issues that contribute to their dilemma, including substance abuse, mental illness, or some combination of both.

“We have the opportunity, if we choose to take it, to deconstruct the presenting dispute, identify the underlying social problem, and try to do something about it,” he said. “And that’s what makes the work of this court so exciting to me. I think we have an opportunity here to get people on the right track in their lives, and that’s enormously gratifying.”

As he talked with BusinessWest, Hadley was heading east on the Turnpike, returning from District Court in Pittsfield. Recently, he’s been spending less time on the road — he was assigned to handle the civil docket in the Springfield court — but still travels regularly, as many judges in that court do.

Hadley is associate justice of the Greenfield District Court, which means that, while he handles matters in that court when the presiding judge is out, he moves from court to court across Western Mass. While the travel can wear one down, it does have certain benefits.

“Every community has different issues,” he said. “Meanwhile, there’s different personnel in each of the courthouses, and you get to meet a lot of lawyers. Overall, I don’t mind the travel.

‘Variety’ was a word Hadley used often to describe his court, which handles a wide array of criminal cases (mostly misdemeanors) and civil matters involving dollar amounts that are usually, but not always, under $25,000. Between the diversity of the cases and she
r volume of them (100 new criminal cases each day, on top of thousands of civil cases moving through the system), judges work full, long days.

And each one represents a learning experience in many respects. “If you really enjoy the law intellectually, you are allowed to become an expert,” Hadley explained. “There’s an academic expansion to this that I really enjoy. I can spend as much time as I need to become an expert in a specific area of the law, and without having to worry about billing someone for my time.”

Coming to Terms

Moriarty took a quick break from his talk with BusinessWest to handle what’s known as a bail review, one of the many types of matters that come before Superior Court judges. The party in question believed bail has been set too high and was requesting that it be lowered.

During the 15-minute hearing on the matter, the attorney for the defense argued that his client, arrested on drug charges, was not a risk to flee. The prosecutor, citing several previous defaults and the serious nature of the charges (possession within close proximity to a school) argued that bail should remain where it was.

Noting that past history is very often a good predictor of future conduct, Moriarty denied the defendant’s request. Later, he acknowledged that, as decisions go, this one was comparatively simple.

Most, however, are not, and all of them, especially those dealing with sentencing and bail (meaning one’s freedom) come with huge doses of responsibility, and consequences for all those involved. But this is the world that judges must operate in — and often with what would be considered very little training or education, at least compared to other fields or professions.

“I was sent to Boston for three days,” said Moriarty. “We were shown how to work a computer, we sat in on one jury impanelment with another judge, and that was essentially it — they said, ‘OK, you’re ready, see you later.’

“I’ve had a lot of on-the-job training, what with 30 years in the business,” he continued, adding that, in the process of making the transition, he has learned that presiding over a court is a world apart from practicing law in one, and the adjustment has been challenging in many ways.

“I remember that on my first day, I had to take a guilty plea,” he recalled for BusinessWest. “Therefore, I had to make sure that the one making the guilty plea knows what he’s doing, knows what rights he’s waiving, and knows what he’s giving up. They handed me the file, and it’s dawning on me for the first time that I’m being asked to sentence this person, and yet I know less about him than anybody involved with this case.

“It was then that I fully grasped the magnitude of the responsibility I had,” he continued. “As a lawyer, I knew everything about my client, and the prosecutor, while he didn’t know as much as me, still knew an awful lot. Here I was, set to sentence someone, and when I walked into the court, I didn’t even know the gentleman’s name.”

For Neiman, while he has enjoyed the transition from advocate to decision maker, he said it hasn’t been without challenges. Overall, he said he enjoys the intellectual aspects of his work, which he described as problem-solving.

“In probably 60% of cases in which you’re faced with a dispute, whatever that dispute is, if you got 10 judges together, or individually, it would probably come out the same way — it’s relatively self-evident as to what the resolution of that particular dispute should be with regard to how the law applies,” he explained. “And then, they get progressively more difficult.

“I enjoy the challenge of figuring out what the law is and applying the facts,” he continued. “Almost always when I go through that process, at some point something will click, and I’ll understand what I believe to be the proper resolution of that dispute given the law and given the facts. I like that exercise, and I hope that I do it with an understanding of the effort that the lawyers have put into it and the plight that the litigants find themselves in.”

Final Arguments

When asked if he ever worried about being wrong with his decisions, Neiman, known for his dry wit, said, “that’s what appeals are for.”

Continuing, he said his rulings have rarely been overturned on appeal, something he takes a good measure of pride in. But how does he feel when judges with the First Circuit Court of Appeals do reverse one of his decisions?
For that he summoned a quote he attributed to the late Frank Freedman, a long-time federal judge in Springfield: “they’re entitled to be wrong.”

Such confidence in his decision-making abilities is just one more product of the transition from lawyer to judge for Neiman. It’s a change that’s made him feel better about himself — and just feel better in general.

George O’Brien can be reached at[email protected]

Departments

Museum Marks 5th Anniversary

Sept. 22-Jan. 27 & Nov. 15-March 9: The Eric Carle Museum of Picture Book Art in Amherst recently launched a full slate of fall programs in celebration of its fifth anniversary, including two special exhibitions. “Spiderwick: From Page to Screen,” runs through Jan. 27. The show explores the art of Tony DiTerlizzi and Holly Black’s The Spiderwick Chronicles, and follows the story’s translation to the big screen (coming Feb. 15, 2008). The second exhibition, “Children Should Be Seen: The Image of the Child in American Picture Book Art,” opens Nov. 15 and runs through March 9. The show features the work of 84 artists in a comprehensive survey of the best American picture book art of the last decade.

Furniture Art & Craft 2007

Through Oct. 28: Danish Inspirations in West Hatfield will host Furniture Art & Craft 2007, a regional furniture makers’ exhibit. The theme of the second annual show is “Extending the Boundaries of Quality.” For more information, contact Peter Knapp at Danish Inspirations, (413) 247-5681, Bill Sheckels at (413) 773-8244, or visit www.danishinspirations.biz/FAAC2007.html.

University Without Walls Info Sessions

Oct. 2, 13, 18, 24, 27, 30: The University Without Walls (UWW) at UMass Amherst will conduct small group information sessions with a UWW representative who will review all the key features of the program and answer prospective students’ questions. UWW is an adult bachelor’s degree completion program that offers extensive business-related course offerings. In addition, students design their own degrees and earn credit for the learning and experience they have done “outside the walls” of UMass Amherst. Sessions are slated Oct. 2, 5:30 p.m.; Oct. 13, 10 a.m.; Oct. 18, 5:30 p.m.; Oct. 24, 5:30 p.m.; Oct. 27, 10 a.m., and Oct. 30, 5:30 p.m. Sessions are approximately 90 minutes each and are held at the UWW office at 100 Venture Way, Suite 200, Hadley. Anyone interested in attending a session can sign up online at http://www.umass.edu/uww.info_sessions/small_group.html, or call (413) 545-1378.

SCORE Workshop

Oct. 5: A workshop, Tips on Commercializing Your Innovation, sponsored by the Western Massachusetts chapter of SCORE, will be conducted from 9 a.m. to noon at the Scibelli Enterprise Center, One Federal St., Springfield. The workshop is specifically directed to the business innovator/inventor. Dave Wentworth, a SCORE counselor and businessman, will be the facilitator. The cost is $25 and pre-registration is required. For more information, call (413) 785-0314 to leave your name and phone number.

Fall Shopping Fair

Oct. 11: A ‘Fall Shopping Fair’ will be staged at Ludlow Country Club to benefit the Rays of Hope Foundation. The event, which kicks off at 5 p.m., will feature a number of local vendors displaying apparel, floral items, jewelry, culinary products, skin care items, and more. There is no entrance fee, but donations to benefit Rays of Hope will be accepted. For more information, call (413) 583-3434, ext. 2.

Menopause Lecture

Oct. 16: “Bio-Identical Hormones: What’s It All About?” will be presented at 6:30 p.m. at the Quantum Life Management Center, 30 Westwood Ave., East Longmeadow. Bio-identical hormones are an alternative to traditional hormone replacement therapy for the symptoms of menopause. Jenifer Fleming of The Counseling & Gynecology Group in East Longmeadow is the presenter. There is no charge for the informational session.

Education & Trade Fair Show

Oct. 17: The Realtor® Association of Pioneer Valley, Inc. will sponsor its 14th annual Education and Trade Fair Show from 7:30 a.m. to 5 p.m. at the Springfield Sheraton. The event combines educational opportunities and a trade show for realtors and affiliates. Highlights will include keynote speaker Darryl Davis, a real estate trainer and motivational speaker; a continental breakfast and lunch for attendees, and a wine and cheese party at the culmination of the day’s festivities.

CHD Conference

Oct. 23: The Center for Human Development will present its third annual conference titled “Through Her Eyes, the Experience of Girls and the Juvenile Justice System,” from 8 a.m. to 4:30 p.m. at the Clarion Hotel in West Springfield. The theme is “Relationships for Success: Critical Pathways for Supporting Young Women.” The conference will feature 12 workshops, with special emphasis on relationships, empowerment, and mentoring. The closing panel discussion will provide perspectives of women who have been in the criminal justice system and opportunities to relate their experiences to concepts presented throughout the workshops and addresses. Through their stories of challenges and successes, the women will give conference attendees an opportunity to experience the system through their eyes. Keynote speakers include Dr. Stephanie Covington, Ph.D., L.C.S.W., and Andrea Johnston, J.D. Dr. Covington founded the Center for Gender and Justice and the Institute for Relational Development. Johnston co-founded with Gloria Steinem the Girls Speak Out Foundation, and recently launched “The Caged Bird Sings Project” that empowers girls isolated in extreme circumstances in the United States and Africa. For reservations and more information, contact Ruth Dudley-Carr at (413) 737-2679, or register online at www.throughhereyes.org.

Chefs for Healthy Babies

Nov. 5: Signature chefs from across Western Mass. will present a culinary extravaganza during the annual March of Dimes “Chefs for Healthy Babies” fundraiser that begins at 5:30 p.m. at The Log Cabin in Holyoke. Highlights of the evening affair also include a wine tasting and silent and live auctions. For additional information and online registration, visit www.marchofdimes.com/ma or call the Chapter office at (508) 329-2800.

Six Flags CEO To Address A.I.M.

Nov. 9: Marc Shapiro, president and CEO of Six Flags, Inc., will outline his managing style for overseeing the world’s largest regional theme park company during the Associated Industries of Massachusetts Executive Forum meeting at the Westin Hotel, 70 Third Ave., Waltham. Registration begins at 7:45 a.m., followed by the program from 8 to 9:15 a.m. For registration information, call Julie Fazio at (617) 262-1180 or Chris Geehern at (617) 834-4414, or visit www.aimnet.org.

‘Selling Products Globally’

Nov. 15: Holland & Bonzagni, P.C., registered patent attorneys based in Longmeadow, will present an informative workshop from noon to 4:30 p.m. on how to sell products in today’s global market. The event is planned at the Crowne Plaza Hotel, 100 Berlin Road, Cromwell, Conn. Speakers include Carl R. Jacobsen and Sharon Bongiovanni, both of the Middletown U.S. Export Assistance Center; Stephen Sarro of A.N. Deringer, Inc.; Joseph H. Bartozzi, Esq., of O. F. Mossberg & Sons, Inc., and Donald S. Holland, Esq., of Holland & Bonzagni, P.C. The cost is $50, which includes a buffet luncheon. For more information, call (413) 567-2076 or register online at www.hblaw.org.

Bright Nights Ball

Nov. 17: East Longmeadow-based Hasbro Games will be the sponsor of the 2007 City of Bright Nights Ball, which will take on a Monopoly® theme. The event, the major fundraiser for the Spririt of Springfield, which puts on the annual holiday display in Forest Park known as Bright Nights, will take place in the ballroom of the Sheraton Springfield at Monarch Place. The black-tie event features a gourmet dinner, dancing and the opportunity to win and purchase some fabulous items. Guests will be able to purchase Monopoly deeds, everything from Baltic Avenue to Boardwalk, and redeem them for prizes. Bidding on five showcase items will begin on-line in early November and be completed the evening of the gala. Other premium items will be sold in an on-line auction. Auction items will be announced at a later date. In addition to Hasbro Games, the City of Bright Nights Ball is being supported by Bay State Health, Health New England, MassMutual Financial Group, and Sheraton Springfield. Tickets to the 12th annual City of Bright Nights Ball are $500 per couple. Tables of 10 are available for $2,500. For more information, contact the Spirit of Springfield at (413) 733-3800.

Money Smart Program

Oct. 30-Nov. 27: The Holyoke Credit Union will once again offer its free award-winning financial education program titled Money Smart this fall which covers a multitude of personal banking and finance subjects. The course will be conducted on Tuesdays from 6 to 8 p.m. for five consecutive weeks at the Holyoke Credit Union’s main branch at 490 Westfield Road, Holyoke. The program is free to the public, however, pre-registration is required. Registration may be made at any branch location or by calling (413) 532-7007.

Sections Supplements
BMW’s New West Springfield Facility Will Have Lots of Retail Horsepower
BMW of West Springfield

An architect’s rendering of the new facilities for BMW of West Springfield, which will open next spring.

There’s a sleek, high-performance (500 horses) M-5 model parked just outside George Menard’s office at BMW of West Springfield — just outside it.

In fact, one has to sort of maneuver around it to get to Menard, the dealership’s general manager, who acknowledged that what passes as a showroom at the facility on Riverdale Street is cramped, to say the least. There’s barely room for three cars, which must share space with desks for eight salespeople.

Manipulating cars into the spot by Menard’s door takes a little work. “It’s not as bad as it looks,” he explained. “They swing in pretty easily, though you have to pretty much make a three-point turn and move some chairs around to get it in. Obviously, the smaller the car, the easier it is. We couldn’t get a 7-Series in that spot.”

There will be no such problems at the new dealership being built further north on Riverdale Street for this BMW store, which is part of the Shrewsbury-based Wagner Motors Group and now marking its 12th year in West Springfield. That facility will cover 33,000 square feet, nearly five times the size the current location, a former gas station and later a floor-covering store that has been expanded a few times over the years.

There will be room for seven cars in the new facility’s showroom — “you can walk around them and even open the doors all the way,” said Menard — with a dedicated entrance for getting them in and, eventually, out. Meanwhile, there’s a row of offices for the sales staff and a much larger, obstruction-free office for Menard, who is counting down the days (around 180 of them) until the new dealership opens its doors.

As he talked about it with BusinessWest, he used the phrase ‘state-of-the-art’ early and quite often to describe everything from the service area to the waiting room for customers, which will be equipped with a flat-screen TV, coffee bar, and wireless Internet access.

Overall, this will be a facility worthy of the logo and three letters on the cars being sold and leased, said Menard. He told BusinessWest that a new dealership has been in the planning stages for several years — there have been a number of logistical hurdles to clear — but it will ultimately be well worth the wait for customers, employees, and management alike.

“We have some great customers, who have been very patient with us,” said Menard. “They own the ultimate driving machine, and they deserve a facility worthy of the name. This new dealership will be fitting of the product being sold.

“This is going to be a much better environment for the customer, and for our employees as well,” he continued. “Everything is going to be state-of-the-art.”

But the new facility is about more than additional space for cars and a heated service area. It’s also about business, and doing more of it, said Menard, noting that the Wagner group saw a marked increase in sales volume when it built a new dealership for its Worcester-area BMW store, and expects the same in West Springfield.

Indeed, at present, the dealership is selling 350 to 375 new cars and about 130 used cars per year, he said, adding that forecasts for the first year in the new facility are for between 420 and 450 new vehicles, and more than 250 used.

Driving Force

From the beginning, the goal (more like a mandate) with regard to the new dealership was that it remain on Riverdale Street, said Menard, noting that the thoroughfare is the region’s unofficial, and conveniently located, auto mall, one with many dealerships, including several luxury nameplates.

But finding another location on that street — one big enough to accommodate everything that BMW and the Wagner Group and its principals, Ronald Wagner and his son, Mark want — proved much easier said than done.

“Almost all of the real estate on Riverdale Street was locked up … there were hardly any vacant spaces,” said Menard, recalling the situation about four years ago, when talks about building a new facility heated up again.

But over the past few years, the Wagners have been able to construct a nearly five-acre site by taking a vacant retail site it owned — the former home to an Indian Motocycle dealership (that company has since ceased operations) — and combining it with the site of the former Corral Motel that was acquired and subsequently razed.

The property is sloped, and will have room to park new and used motels at street level, with the dealership and customer parking on the upper level, he continued. Construction and site work, which includes the building of a bridge across a small brook that runs through the property, began in the spring, and is expected to be completed by next March.

When completed, the facility will be the largest single-point luxury car dealership in the Pioneer Valley, said Menard, and one of the jewels in the Wagner Group’s stable, which includes six luxury dealerships (Audi, Mercedes, Land Rover, and Jaguar are the other nameplates) as well as a motorsports dealership and a venture called Body Shop World, all in Massachusetts.

As he talked about the new dealership facilities, Menard couldn’t conceal his enthusiasm about what they mean for his staff and especially his customers.

He said the West Springfield store serves a wide geographic area — essentially everything west of Worcester and from Springfield into southern Vermont — and to handle that client base with the current facilities, as small and dated as they are, has been quite challenging.

With 16 service bays (nine more than at present), including ones dedicated for state inspections and front-end alignments, the new dealership will be able to schedule work in a more timely manner, and get customers in and out more quickly.

“This facility is going to reduce waiting time for service, which has been a concern for us,” Menard explained, adding that modern dealerships, in addition to being much larger than those built years ago, are also being designed to maximize work flow and customer convenience.

The investment in the new dealership goes well beyond bricks and mortar, glass and blacktop, said Menard, noting that when it opens, the new facility will have 45 employees, 10 more than at present, with additions in several departments, including sales. And there will be extensive training of all staff members, he said, adding that recruiting efforts are already ongoing.

But Menard, and obviously the Wagners, believe the sizeable investment will ultimately pay off in higher sales volume and greater customer retention. That confidence results from experience, specifically what the Wagner Group witnessed when it built a new, more-than-40,000-square-foot facility in Shrewsbury for its Worcester-area store.

There, sales rose dramatically in the year after the new building opened, said Menard, who told BusinessWest that there is a direct correlation between the quality of facilities and sales volume.

“Our experience with our Shrewsbury location was that sales more than doubled, for both new cars and used cars,” he said, noting that while the cars themselves do most of the work when it comes to sales volume, having modern, clean facilities certainly helps. “People who have the wherewithal to drive cars like these want to see a facility that’s clean and accommodating — and has some perks.

“Being able to log on to the Internet while waiting for your car to be serviced … that means a lot to some clients,” he continued. “We’re trying to make this a destination facility, rather than a place people don’t want to be.”

Staging a Coupe

Beyond convenience for customers, a new dealership facility is needed simply to properly showcase all of the BMW models, said Menard, noting that new ones are coming out regularly, and several additions are expected in the next few years.

Looking to expand its customer base, the car maker will soon be introducing a ‘1’ series, with models featuring price tags under $30,000, he said. Meanwhile, there will be some diesel models coming out shortly, as well as more all-wheel-drive entries and, eventually, one that will run on both gasoline and hydrogen.

“We generally like to display one of every model,” said Menard. “And at the new facility we might just have a chance to do that.”

And without having to make any three-point turns inside the dealership.

George O’Brien can be reached at[email protected]

Departments

The following Business Certificates and Trade Names were issued or renewed during the month of September 2007.

AGAWAM

Mr. T’s Cleaning Service
50 Wilson St.
William Tessicini

The Cutting Edge
28 Southwick St.
Linda Gill

The Grout Doctor
38 Dolores Lane
Sean  Devall

The Piano Loft
375 Walnut St.
Linda Gill

AMHERST

Amherst Hairstyles
40 Main St.
Terry L. Knott

K. Chulu Bags
85 Mt. Holyoke Dr.
Kaye E. Dougan

Mustard Seed Press
263 Northampton Road
Melanie Krumrey

CHICOPEE

As Promised Professional Cleaning Service
41 Sullivan St.
Flavio Nunes da Cunha

Sweet St. Confections
252 Columbia St.
Janet Allen

TNT Restaurant
82 Main St.
Timothy Ruel

EASTHAMPTON

Autumn Management
181 Northampton St.
Richard R. Boyle

Mary Lemoine Designs
56 Loudville Road
Mary M. Lemoine

EAST LONGMEADOW

East Meadows Farm
135 Parker St.
Kimberly & Gary Turnberg

Flowers and More
126 Shaker Road
Cheryl A. Shaw

GREENFIELD

Extreme Styles
395 Federal St.
Jeffrey Ennis

Franklin First Federal Credit Union
57 Newton St.
Martha Richardson

Magic Fuels
486 Bernardston Road
Geo T. George

HADLEY

Kothar Imports
206 Middle St.
Bastian H. Aue

Millennium Hair Salon
195 Russell St.
Dinita Ann Dominick

HOLYOKE

Amedeo’s Restaurant & Pizzeria
8 North Bridge St.
Tony Dibenedetto

Apple Inc.
50 Holyoke St.
Terry Ryan

Good Fella’s Barber Shop
671 High St.
John Alicea

Highland Farms
636 Main St.
Deborah A. Shah

Los Master Social Club
65 Commercial St.
Beatriz Rodriguez

Pretty Nails & Tan
2257 Northampton St.
Ngocgiao Dinh

Professional Machine
518 Maple St.
Vladislav M. Yefimiadi

Sonido Musical
327 High St.
Jorge Alban

LONGMEADOW

Enterprises
79 Longview St.
Carolyn Loewenthal

Carlson GMAC Realty
688 Bliss Road
David Bricker

Corey Benjamin James
38 Fairview St.
Corey B. James

ELL Educational Consultants Associates
PO Box 60202
Janine Ann Preston

The New England Relocation Group
688 Bliss Road
David Bricker

NORTHAMPTON

Beyond Landscape Contracting
20 Union St.
Lawrence A. Brotherton

Calvin Coolidge Nursing and Rehabilitation
548 Elm St.
Alberto Lugo

Divine Energetics
13 Old South Road
Patricia E. Sommeling

J. Rick Construction
51 Conz St.
Jose Mayancela

Pam’s Kickin Kuts
92 King St.
Pamela Bushey

PALMER

Body Piercing by Colleen
3033 Main St.
Colleen M. Maloney

Captain Fitness
21 Wilbraham St.
Michael Houle

Carlson GMAC Real Estate
1581 Main St.
David M. Bricker

Deans Vintage Performance
251 Breckenridge St.
Dean Rymer

Luke’s Beer & Wine
1478 Main St.
Joppu Lukose

Kszepka Insurance
2376 Main St.
Paul Kszepka

SOUTH HADLEY

People’s Bank
494 Newton Ave.
Jeannine M. Pelchat

Pro/Team
20 The Knolls
W. Bryan Bruce

 

Veryl’s Auto Service Inc.
644 Newton St.
Denis Poirier

SOUTHWICK

Gigi’s Pizza II Inc.
108 Congamond Road
Matthew J. Roberts

Simply Made Gift Baskets
1 Blackberry Crescent
Nicole Markel

Lakeside M.I.T.
33 Miller Road
Jill L. Dalton

SPRINGFIELD

Miguel Coamo Auto Detailing
197 Plainfield St.
Miguel A. Velazquez

Millennium Nails Salon
1655 Boston Road
Nhac Truong

Mr. Tux #5188
1267 Boston Road
Mitchell’s Formal

Neivar Enterprises Inc.
1487 Bay St.
Thomas D. Lesperance

North End Funeral Home
130 Carew St.
Jorge Colon

Nu Visions Manufacturing
225 Carando Dr.
Lori Ann Jarrett

Perfect Cleaning Solutions
723 Belmont Ave.
Nathan Meckling

Persona Bleu
102 Balboa Dr.
Jason Corbin

Pine Hill Towing
95 Newfield Road
Kenneth E. White

Quax Caricatures
12 Mattoon St.
Quincy Brown

Ralph’s Home Improvement
149 South Tallyho Dr.
Ralph A. Smith

Refrexcentro
1129 State St.
Tomas Carrasquillo

Rosewood Consulting
34 Sumner Ave.
Lisa Marie Andoscia

Saint James Management
350 St. James Ave.
Michael J. Begley

Side Bar Café
91 State St.
Katherine Walz

St. James Custom Auto Body
503 St. James Ave.
Cory A. Taylor

Supreme Auto Sales
1608 State St.
Jose Concepcion

Sweeney Roofing
107 Cliftwood St.
William Marchetti

Tele-Talk Communication
430 Belmont Ave.
Jean Carol Mattson

Touch of Wellness
112 Island Pond Road
Michelle Rijos

Trendsetters Clothing
897 Carew St.
Jaycie Olivero

Tristan & Company
830 Carew St.
Michael James

Unity World
106 Edendale St.
Dion Byrd

Wheeler’s Convenience
142 Dickinson St.
Rizvan Merza

Young Mom’s Laundramat
169 Hancock St.
Suk Hui Forrester

WESTFIELD

A-1 Nolan Realty
350 Elm St.
Steve Rovithis

Chinto’s Pizza & Restaurant
868 Southampton Road
Jacinto Blanco-Munoz

Creative Photography
52 Murray Ave.
Andrea J. York

Creative Publications
52 Murray Ave.
Andrea J. York

Hair Masters
8 Main St.
Julie L. Duris

JJ International
73 Colony Dr.
John H. Jaszek

J&M Stables
598 Southwick Road
Mary E. Hayden

Precision Panels
66 South Broad St.
Michael Lemelin

Real China
116 Elm St.
Xiang Tony Ni

SM Courier
440 East Mountain Road
Sandra Morris

SRC Consulting
31 Cara Lane
Shawn Czepiel

WEST SPRINGFIELD

A.G. Golf Repairs & Refinishing
83 Spring St.
Joseph C. Agostino

Academy of Tae Kwon Do
632 Kings Highway
Angela M. Park

Day’s Inn
437 Riverdale St.
Patel Brothers Corporation

Kozar’s Delicatessen
246 Elm Ave.
Steven Kozar

Manchester Home Improvement
209 Rogers Ave.
Barry Manchester

Medequip Inc.
134 Bliss St.
William Russell

Suburban Painting
34 Eldridge Ave.
Ralph Figueroa

West Side Auction
414 Park St.
Lynn E. Ugolini

Departments

CHICOPEE DISTRICT COURT

Titan Roofing Company v. Klewin Building Company
Allegation: Breach of contract – unpaid services: $21,674.50

Steven Moran & Noreen Nowak-Moran v. Dan’s Quality Roofing
Allegation: Breach of contract – services not rendered: $6,500

Joe R. Perez, Delia Perez, Edwin O. Graciani, Elba L. Ruiz v. The Commerce Insurance Company
Allegation: Breach of contract-non-payment of personal injury benefits: $3,367

FRANKLIN SUPERIOR COURT

Action Air Inc. v. DJB Building and Construction & Greenfield Hotel, Inc.
Allegation: Breach of construction contract: $18,000

Kirk D. Ovitt Builders v. Robert Deeley Builders
Allegation: Breach of contract-failure to pay for services: $37,111

Mohammed Malekniaz v. Rodney Hunt Company, Inc.
Allegation: Employment discrimination based on race, color, ancestry, national origin, and retaliation: $25,000

Orange Oil Company, Inc. v. Eastern Services Inc.
Allegation: Failure to pay for goods: $65,598.37

GREENFIELD DISTRICT COURT

Blake Equipment Company v. Michael D. O’Dell d/b/a Mike’s Pump
Allegation: Nonpayment of goods and services: $6,672.02

HAMPDEN SUPERIOR COURT

Mirta Figueroa v. City of Springfield
Allegation: Action against the Commonwealth: $3,274

Shemy Lynch v. Comcast Cable Communication Inc.
Allegation: Employment discrimination: $25,000

HAMPSHIRE SUPERIOR COURT

General Casualty Insurance Company v. Hebert Plumbing Company
Allegation: Negligence causing destruction of property: $177,837.70

Biolase Technolog, Inc. v. Martin A. Wolh, D.D.S.
Allegation: Failure to pay for merchandise: $80,639

NORTHAMPTON DISTRICT COURT

Brent Delano v. Buderus Hydronic Systems
Allegation: Breach of contract: $22,500

Broadcast Music Inc. v. La Casuela Restaurant
Allegation: Breach of contract: $1,209.99

Vistar Corporation v. Todd Denis d/b/a Wings & Things
Allegation: Breach of contract: $6,564

SPRINGFIELD DISTRICT COURT

Joseph & Katherine Gonyea v. Metropolitan Property & Casualty Insurance Company
Allegation: Breach of contract: $22,999

Saga Communications v. Salty Dog Saloon
Allegation: Nonpayment of services rendered: $5,770.81

WESTFIELD DISTRICT COURT

B & M Electric v. Four Plus LLC
Allegation: Breach of contract: $1,630

New England Custom Countertops Inc. v. Regal Homes & Development
Allegation: Breach of contract-recovery for unpaid services: $1,129.28

Patricia Pezzillo v. Halsted Communications, LTD
Allegation: Property damage due to negligence: $1,500

Plymouth Rock Assurance Corporation v. F.L. Roberts & Company d/b/a Golden Nozzle Car Wash
Allegation: Recovery for damages to car: $1,538.78

Departments

The following business incorporations were recently recorded in Franklin, Hampden and Hampshire counties and are the latest available. They are listed by community.

AGAWAM

Ganpati Inc., 36 Yarmouth Dr., Agawam 01001. Dinesh P. Patel, same. Convenience store.

AMHERST

Samadisy Inc., 345 Lincoln Ave., #921, Amherst 01002. Amr Elssamadisy, same. To own, develop and market software ideas and companies.

BELCHERTOWN

Mass Information Technology Solutions Inc., 32A Everett Ave., Belchertown 01007. Shahid Habib, same. Information technology solutions.

CHICOPEE

Couture Realty Inc., 67 Ross Ave., Chicopee 01020. Raymond G. Couture, same. Real estate acquisition.

EASTHAMPTON

We Love Bicycles Inc., 4 Applewood Circle, Easthampton 01027. Daniel Richard Coady, same. Retail sales of bicycle related items.

Worldwide Covering Inc., 150 Pleasant St., Easthampton 01027. Glenn T. Labay, same. (Foreign corp; NV) Protection covers for aircraft engines.

EAST LONGMEADOW

Grimaldi Painting Inc., 102 Lee St., East Longmeadow 01028. John A. Grimaldi, same. Painting and paint contractor.

Radcliffe is the Reason and Arthur Too! Fight Autism Inc., 63 Heathertone Dr., East Longmeadow 01028. Radcliffe F. Kenison, same. (Nonprofit) To help raise public awareness of how Autism effects the individual, families, and communities, etc.

HOLYOKE

Baskets and Broken Bread Inc., 372 Maple St., 4R, Holyoke 01040. Kathleen Wilkinson, same. (Nonprofit) For the enrichment and empowerment of inner city residents to enable them to have a more meaningful life, etc.

LONGMEADOW

Massachusetts Citizens for Africa Inc., 92 Riverview Ave., Longmeadow 01106. Gabriel I. Mokwuah, same. (Nonprofit) To establish a humanitarian society to promote charitale works aimed at enhancing the well-being of the society in Africa, etc.

NORTHAMPTON

Hampshire County Bar Association Foundation Inc., 15 Gothic St., Northampton 01060. Alfred P. Chamberland, 5 Arthur St., Easthampton 01027. (Nonprofit) To research any branch of the law, making results freely available to the public, improve the administration of justice, etc.

 

SOUTH DEERFIELD

Jewish Historical Society of Western Massachusetts Inc., Old Firehouse, Sugarloaf St., South Deerfield 01373. Kenneth N. Schoen, same. (Nonprofit) To provide a resource facility for research on Jewish llfe and activities in Western Massachusetts.

SOUTH HADLEY

Ahsan International Inc., 18 Main St., Suite 2B, South Hadley 01075. Ahsan Latif, same. Trading merchandise.

SOUTHWICK

VMDJ Inc., 8 Buckingham Dr., Southwick 01077. Paul D. Musselwhite, same. To operate a convenience store, etc.

SPRINGFIELD

Advanced Incident Management Corp., 45 Carlisle St., Springfield 01109. Garry A. Porter, same. Management services.

El Bohio Corp., 1655 Main St., Suite 201, Springfield 01103. Miguel Martinez, 13 Donbray Road, Springfield 01129. Real estate acquisition and development.

Joseph Freedman Export Mgmt. Co. Inc., 115 Stevens St., Springfield 01104. John Freedman, same. Sales representative.

St. James Cleaners Inc., 1003 Saint James Ave., Springfield 01104. Myung Sik Kim, same. Dry cleaner.

WESTHAMPTON

Robert H. Dunn, Jr. Construction Services Inc., 43 Burt Road, Westhampton 01027. Lynn M. Dunn, same. Construction services.

WILBRAHAM

SK3 Realty Inc., 840 Ridge Road, Wilbraham 01095. Stanley Kowalski, III, same. To hold real estate.

WEST SPRINGFIELD

Grand Central Vac Inc., 745 Memorial Dr., West Springfield 01089. Daniel J. Desnoyers, 16 Ryan Dr., West Springfield 01089. Central vacuum systems.

Departments

Weight Staff


Mark Archer, right, vice president of Del Padre Visual Productions (DVP) in East Longmeadow, recently experienced the rare thrill of weightlessness aboard G-Force One, a specially outfitted 727 operated by the Zero Gravity Corp. DVP was contributing HD video footage of the event for a documentary for Northrop Grumman’s “Weightless Flights of Discovery” program, in which teachers from around the country get to bring the experience back to their classrooms and promote excitement in science education.


Matthew Reyes, director of Technical Operations for Zero-G, giving Archer a hand in keeping stable while weightless.

Cigars Under the Stars

More than 50 cigar aficionados turned out Sept. 18 for a special night at Max’s Tavern called ‘Cigars Under the Stars,’ a name that pretty much tells the story of this event. At top, from left, are Mark Lauria of Rexel CLS, Dirk Kidwell of Kidwell Electric, and Vito Costantiello and Joe Lapuma, both of Rexel CLS. Bottom, from left, are Max Bichler of The Cigar Agency, Michael Lynch of Florence Savings Bank, Jeff Anderson of the Crystal Company, Karin Tranghese, owner of The Cigar Room, Bob Borawski and Dave Malek, both of Borawski Insurance, and Ken Salem, of Salem Board & Beam.

Marketing Vehicle

On Sept. 12, Innovative Business Systems Inc. of Easthampton hosted a Technology Showcase featuring many local and national vendors, highlighted by the Microsoft Across America Mobile Event Experience vehicle. Pictured are Joseph Parente, left, and Dan Grenier, both of Grynn & Barrett Studios.

Meeting of the Minds

Modeling Change in Urban Communities was the first in a four-part planning series that will be hosted by Holyoke Community College’s Kittredge Center for Business and Workforce Development. At the Sept. 18 installment, urban policy experts James Stergios and Barry Bluestone put a magnifying glass to the struggles and triumphs that frame the experience of older industrial cities like Springfield, Holyoke, and Pittsfield. The two-and-a-half-hour meeting sparked some interesting discussion. From left are Bluestone, Holyoke Mayor Michael Sullivan, Stergios, state Sen. Senator Michael Knapik, and Allan Blair, president/CEO of the Economic Development Council of Western Mass.

Happy 20th

Ronald Marino, left, president of Uplinc, accepts a proclamation from state Rep. James Welch that recognizes the company on its 20th anniversary.

Physically and ‘Fiscally’ Fit Triathletes

More than 50 agents and employees of MassMutual and their families and friends recently participated in the Danskin Women’s Triathlon in Webster. Many triathletes participating in the race, which MassMutual sponsors nationally, raised money through pledges to benefit the Breast Cancer Research Foundation. MassMutual also hosted a pre-race ‘Pearls of Wisdom’ seminar, as it does in each of the triathlon series’ cities, to educate participants about ‘fiscal’ fitness. For each attendee, MassMutual donated $10 to the Breast Cancer Research Foundation. Last year, MassMutual donated more than $7,000 to the foundation as part of its involvement, and expects the total to be even higher this year.

 

Departments

The following bankruptcy petitions were recently filed in U.S. Bankruptcy Court. Readers should confirm all information with the court.

Dowland, Christopher
Dowland, Jennifer
8 Bayberry Dr.
Holyoke, MA 01040
Chapter: 13
Filing Date: 08/24/07

Bashara, Jeffrey G.
66 Springside Ave.
Pittsfield, MA 01201
Chapter: 7
Filing Date: 08/24/07

Benoit, Donna M.
3125 Boston Road
Wilbraham, MA 01095
Chapter: 13
Filing Date: 08/22/07

Cancro, Corrina M.
23 Veazie St., Apt. 1
North Adams, MA 01247
Chapter: 7
Filing Date: 08/27/07

Capriati, David J.
105 Meadow St.
Chicopee, MA 01020
Chapter: 13
Filing Date: 08/21/07

Charron, David E.
232 Cady St.
Ludlow, MA 01056
Chapter: 7
Filing Date: 08/16/07

Collamore, Robert L.
20 Weymouth St.
Springfield, MA 01108
Chapter: 13
Filing Date: 08/16/07

Couture, Sharon M.
125 Prospect St.
Chicopee, MA 01013
Chapter: 7
Filing Date: 08/23/07

Elegant Touch Friesians
Theroux, Sandee Lee
15 Birchwood Road
Southwick, MA 01077
Chapter: 7
Filing Date: 08/23/07

Eruditions
Kibbe, Daniel W.
243 Circle Dr.
West Springfield, MA 01089
Chapter: 7
Filing Date: 08/24/07

Fernandes, Steven A.
24 Maple St.
South Hadley, MA 01075
Chapter: 7
Filing Date: 08/27/07

Flagg, Mary M.
Flagg, Mary M.
207 Chapman St.
Greenfield, MA 01301
Chapter: 7
Filing Date: 08/19/07

Francis, Debra A.
334 Page Blvd., #2
Springfield, MA 01104
Chapter: 13
Filing Date: 08/17/07

Fresia-Tucker, Ida M.
103 Euclid Ave.
Pittsfield, MA 01201
Chapter: 7
Filing Date: 08/21/07

Generoso, Robin Marie
96 Lawton St.
Springfield, MA 01109
Chapter: 7
Filing Date: 08/23/07

Ilnicky-Mercier, Robyn Ellen
a/k/a Mercier, Robyn Ellen
84 Pleasant St.
Granby, MA 01033
Chapter: 7
Filing Date: 08/23/07

Jordan, Anthony L.
459 Page Blvd.
Springfield, MA 01109
Chapter: 13
Filing Date: 08/22/07

Larson, Christina A.
Porcino, Christina A.
84 Stony Hill Road
Amherst, MA 01002
Chapter: 7
Filing Date: 08/24/07

Mann, Michael Steven
Allah-Mann, Jah-Ahbu Lakim
21-23 Continental St.
Springfield, MA 01108
Chapter: 7
Filing Date: 08/24/07

McCarthy, John
McCarthy, June A.
53 Sheri Lane
Agawam, MA 01001
Chapter: 13
Filing Date: 08/27/07

McClure, Edith F.
35 North Main St.
South Hadley, MA 01075
Chapter: 7
Filing Date: 08/24/07

 

Mercier, James William
84 Pleasant St.
Granby, MA 01033
Chapter: 7
Filing Date: 08/23/07

Miner, Steven K.
27 Hadley Road, #170
Sunderland, MA 01375
Chapter: 7
Filing Date: 08/23/07

Morales, Juanita
196 Breckwood Blvd.
Springfield, MA 01109
Chapter: 7
Filing Date: 08/25/07

Ocasio, Abil J.
107 Vadnais St.
Springfield, MA 01104
Chapter: 13
Filing Date: 08/21/07

Ocasio, Theresa J.
123 Cross Road
Holyoke, MA 01040
Chapter: 7
Filing Date: 08/23/07

O’Connor, Sean Patrick
Henry-O’Connor, Heather
60 Wayne St.
Springfield, MA 01118
Chapter: 13
Filing Date: 08/17/07

Ortensi, Deborah A.
3 Frederick Place
South Hadley, MA 01075
Chapter: 7
Filing Date: 08/16/07

Ortiz, Gloria J.
34 Talcott Ave.
Springfield, MA 01107
Chapter: 7
Filing Date: 08/27/07

Pabon, Luis D.
882 Liberty St.
Springfield, MA 01104
Chapter: 13
Filing Date: 08/21/07

Perez, Rafael
135 Meetinghouse Road
Chicopee, MA 01013
Chapter: 13
Filing Date: 08/17/07

Russell, Barbara Ellen
a/k/a Bourgeois, Barbara E.
P.O. Box 163
Southampton, MA 01073
Chapter: 7
Filing Date: 08/17/07

Settle, Christopher A.
Settle, Jennifer L.
223 Greystone Ave.
West Springfield, MA 01089
Chapter: 7
Filing Date: 08/16/07

Sheridan, Peter S.
427 Green River Road
Greenfield, MA 01301
Chapter: 13
Filing Date: 08/27/07

Smith, Richard
Smith, Holly
5 Margaret St.
Monson, MA 01057
Chapter: 13
Filing Date: 08/24/07

Spaulding, Dwight Joseph
56 Sherman Ave.
Chicopee, MA 01013
Chapter: 7
Filing Date: 08/21/07

The Associate Group
Scott, Timothy
P.O. Box 91079
Springfield, MA 01139
Chapter: 7
Filing Date: 08/20/07

Tyler, Gregory D.
144 South Shelburne Road
Greenfield, MA 01301
Chapter: 7
Filing Date: 08/17/07

Viruet, Zoraya
49 Ansara St.
Springfield, MA 01104
Chapter: 7
Filing Date: 08/23/07

Walker, Barbara N.
8 Murphy Circle
Westfield, MA 01085
Chapter: 7
Filing Date: 08/16/07

Whitehead, Frank L.
23 Avondale Ave.
West Springfield, MA 01089
Chapter: 7
Filing Date: 08/16/07

Departments

A Day of Caring

The United Way of the Pioneer Valley staged its 14th annual Day of Caring on Sept. 7. Hosted by Peter and Melissa Picknelly, the event included more than 1,700 employees, representing 48 companies, who completed 209 projects in several area communities.


As part of a project for the Margaret Ells Elementary School in Springfield, volunteers from Baystate Health System participated in landscaping of the school grounds and painted a map on the playground.



Volunteers from MassMutual Financial Group, Baystate Health, and Hamilton Sundstrand participated in a project to benefit Child and Family Services. Activities included maintaining and repairing adaptive sports equipment (Hamilton volunteers) and cleaning a storage unit (Mass Mutual and Baystate Health).



Volunteers from Sisters of Providence Health System, The Junior League of Greater Springfield Inc., Westfield Bank, Mass Mutual Financial Group, and Meyers Brothers Kalicka, P.C. participated in activities to benefit Springfield Day Nursery, such as spending time with and reading to the children, cleaning the closets and playgrounds of the nursery, painting, and washing the nursery’s vehicles.



As part of a project for the Whispering Hose Therapeutic Riding Center in East Longmeadow, volunteers from Health New England, and Monarch Life Insurance Co. participated in projects such as painting a barn and fences, and cleaning their pasture.

Habitat Happenings

Employees of the Springfield-based law firm Cooley Shrair, P.C. volunteered their time recently to assist in the construction of a Habitat for Humanity home on the corner of Chester and Central streets in Springfield. “Cooley Shrair was proud to join the efforts of Habitat for Humanity,” said David Shrair, managing partner of the firm. “It’s part of our ongoing commitment to invest in and help revitalize the city.” The local affiliate of Habitat for Humanity is currently working on three homes, with five planned for completion in 2008.


Left to right, attorneys Dawn McDonald, Peter Shrair, David Shrair, and Candace Goodreau, and Denise Bryan-Dukette of Sovereign Bank work with Habitat for Humanity construction manager Dave Letellier.



Heather Hammon, Dawn McDonald, and Ryanne Nixon of Cooley Shrair work with Walter Valentine of Kleer Lumber of Westfield and Dave Letellier of Habitat.



David Shrair pulls nails with Walter Valentine of Kleer Lumber.



Attorneys Diana Sorrentini-Velez and Ryanne Nixon complete a project together.

Departments

The following Business Certificates and Trade Names were issued or renewed during the month of September 2007.

AGAWAM

Agawam Professional Business Services
36 Ellison Ave.
Jacqueline Nascimbeni

Carrie Egerton, LICSW
1325 Springfield St.
Carrie Egerton

Chestnut Property Valuation
499 Springfield St.
Michael Nicoria

New England Center for Marriage
335 Walnut St.
Gloria L. Stewart

AMHERST

Redbird Crafts
20 Mt. Holyoke Dr.
Emily Newburger

Shaolin Kung Fu of Amherst
100 University Dr.
Ryan Budny

Stay Put
63 Pokeberry Ridge
Sara S. Wolff

CHICOPEE

Arrehephoria
24 Simard Dr.
JoAnna Hughes

Century 21 Hometown Associates
957 Front St.
Steven Rovithis

Great China Restaurant
690 Grattan St.
Mun Ying Cheng

Salon Bocage
44 Walnut St.
Francine Mary Tadeo

EASTHAMPTON

M & R Concrete
One Loomis Way
Ranson Purinton

RB Rentals
181 Northampton St.
Richard R. Boyle

EAST LONGMEADOW

All For You Agency
469 Prospect St.
Galina Gertsezen

Go Graphix
436 North Main St.
James White

White Stone Marketing Group
436 North Main St.
James White

GREENFIELD

Carsense Transportation
14 Smith St.
Peter Silva

Leon’s Auto Repair
155 Main St.
Daniel Leonovich

Niedbala & Winsecki Construction
89 Haywood St.
Brian G. Niedbala

HADLEY

Carey Farm
188 River Dr.
Sarah & Cameron Carey

HOLYOKE

3 Bothers Auto Sales & Repair
522 Maple St.
Elisandro S. Cuevas

Atlas Chiropractic
1353 Dwight St.
James W. McCann

CPI Images, LLC
Whitney Road
Dave Heinz

New England Fish-N-Chips
530 High St.
Steve Masse

Peerless Auto Sales
604 Main St.
Richard Ryll

Rodriguez Auto Detailing
6 Adams St.
Julio A. Cruz

Sports Zone
50 Holyoke St.
James Dent

LONGMEADOW

Custom Courier
60 Williston Dr.
Anthony Ricco

Grapevine Pizzeria and Restaurant
753 Maple St.
George Kollias

Natural Nails by Yelena
17 Pioneer Dr.
Yelena Kofman

Weiss Consulting
704 Shaker Road
Anne Weiss

LUDLOW

Spa East
154 East St.
Michelle Kirnicki

NORTHAMPTON

Continuous Creations
123 Hawley St.
Cheryl Coltman

Dandie in the Underworld
7 Old South St.
Rosa Guerra

Dragon Fire Printing
140 Pine St.
Denise Badger

Robinson Real Estate
4 Conz St.
Steven Slezek

PALMER

Premier Theatre & Audio
17 Hobbs St.
John D. Perry

Proper Ink Tattoo
3033 Main St.
Philip Olivera

R. D. Enterprises
62 Commercial St.
Roland Dimato

Stevann Enterprises
27 Bowden St.
Steven Runnels

The Masters Touch
1405 Main St.
Giuseppe Marinesi

The New England Relocation Group
1581 North Main St.
David M. Bricker

SOUTH HADLEY

Headup Entertainment Corporation
25 Fulton St.
Andrew Bilach

Insurance and Financial Associates
95 Granby Road
Luke Gelinas

Taylor’s Scrapbooking Tools
8 Oakwood Circle
Scott Taylor


 

The Web Addition Group
18 North Main St.
Corey Harris

SOUTHWICK

Darling’s Energy Service
151 Vining Hill Road
Charles Frank Darling

Paws are Us
610 College Highway
Deborah Ritchie

CA & J’s Limousine Service
12 Gargon Terrace
Anthony J. Spririto

SPRINGFIELD

Admark Transportation
786 Newberry St.
Rene Romero

Alley Graphics 2
170 Boston Road
Iasia Equina Rochells

Alto Café Inc
301 Bridge St.
Alan Curtis

Apollo Panting and Home Improvement
290 Sumner Avenue
Aric John Pennington

Black Starline Express
119 Lucerne Road
Tobias Lowe

C & M Concrete
27 Continental St.
Steven W. Miller

Collins Construction
66 Undine Circle
John Charles Collins

Dance Rhiaction
340 Main St.
Rhiannon J. Gresty

DKY Web Design
212 Pearl St.
Dae K Yi

Ed’s Truck Service
3 Leete St.
Eduardo Sanchez

Ernesto’s Home Repair
100 Northampton Ave.
Juan Ernesto Zavala

Filter Tech Hood Cleaners
192 Albemarle St.
Robert C. Foster

First Laundromat
496 Page Boulevard
Taesun Kim

G-Spot Fashion
290 Locust St.
Ismael A. Figueroa

Ghetto Fabalous II
604 Page Boulevard
Ana I. Barbour

Girl Under Glass
19 Emmet St.
Andrzej Lipski

Hungry Hill Cuts
737 Liberty St.
Samuel Figueroa

Johnny Mac Liquors
1949 Wilbraham Road
John J. McCarthy

KC Associates
2594 Main St.
Anthony D. Motyl

Kevin’s Chore Service
1952 Page Boulevard
Kevin Laramie

Kool Smiles, PC
1070 St. James Ave.
Dr. Tu Tran

L.A. Fitness
1150 West Columbus Ave.
L.A. Fitness

M&D Auto Repair
8 Handing St.
Martin Morales

Malanson Landscaping
27 Chilson St.
Joseph Paul Malanson

Master’s Hair Salon
887 Sumner Ave.
Janet Disco

WESTFIELD

ADNAP
415 Pochassic Road
Terry Anne Austin

Beauty Control
10 Carpenter Ave.
Jennifer Lee

D&S Motor Sales
112 First St.
Francis J. Boissonnealt Jr.

Fine Designs
479 Montgomery Road
Orina Podolyanchuk

Glas-Master Windshield Repair
24 Murray Ave.
Michael Harris

Mike Bematchez Painting
30 Valley View Dr.
Mike Bematchez

Mindanao Fashion Imports
71 Steiger Dr.
Sean M. Fitzergerald

Tea Pot Gallery, LLC
184 Gun Club Road
Suzanne A. Tracy

The Country Clipper
9C Russell Road
Sara Noska

The Gavel Grille
243 Elm St.
Kevin Peck

WEST SPRINGFIELD

Adults Only
2025 Riverdale St.
Steve Alban

Avenue #511
935 Riverdale St.
United Retail Inc.

Market Mentors, LLC
181 Park Ave.
Michelle Abdow

Rainbow Nursery School
42 Sheridan Ave.
Marianne Frances Moran

Salon Blue
470 Westfield St.
Shaun Drugan

Sibley Lawn Care
101 Sibley Ave.
John Alexander Crocker

Suburban Painting
34 Eldridge Ave.
Ralph Figueroa

The Crest Room
706 Westfield St.
Sad-Fast Inc.

West Side Dance Center
380 Union St.
Karen Anne McMahon

Departments

Petitions to Foreclose Continue Rise

BOSTON — Petitions to foreclose and auction announcements in Massachusetts rose again in July, the 18th month in a row that announcements have risen compared to year-before numbers, according to The Warren Group, publisher of Banker & Tradesman. There were 2,185 petitions to foreclose filed in Massachusetts Land Court in July, up 66.5% from the 1,312 filed in July 2006. During the first seven months of 2007, 15,130 petitions have been filed, an increase of 66.5% compared to the 9,089 filed at the same time last year. Auction announcements rose 130.2%, from 490 in July 2006 to 1,128 in July 2007. Year-to-date announcements are up 165% from 3,287 during the first seven months of 2006 to 8,711 this year. Petitions to foreclose are the first step in the foreclosure process, and do not always end up in actual foreclosure. Some homeowners eventually sell their homes or refinance.

Enterprise Fund Distributes Loans

GREENFIELD — The Western Mass. Enterprise Fund (WMEF) recently provided loans to the Media Education Foundation Inc. of Northampton and Truck Crane Services Inc. of Westfield. The Media Education Foundation received a loan as part of a refinancing package that included tax-exempt bond financing through Florence Savings Bank. The local organization is a nationally known nonprofit that produces and distributes educational programs and films encouraging people to examine the impact of media on our culture. WMEF also partnered with United Bank to provide a refinancing package that included an infusion of working capital to Truck Crane Services Inc. The company is a locally owned family business and provides demolition, site remediation, excavation, and hauling services. For more information on WMEF programs, visit www.wmef.org.

Businesses Participate In Coats for Kids Project

SPRINGFIELD — This winter, 10,000 children will not go cold in the Pioneer Valley, if sponsors Berkshire Bank and Belmont Laundry, as well as many other area businesses, get their way. The Salvation Army’s “Coats for Kids” initiative is back, and their goal is larger than ever. Along with media sponsors 94.7 WMAS Radio and CBS 3 Springfield, many local companies have teamed up in a mission to help kids stay warm this upcoming winter season. For more information on locations to drop off coats, visit www.marketmentors.net.

Women-owned Businesses ‘Fact Card’ Updated

WASHINGTON — The most widely distributed source of facts on women-owned businesses was recently released by the Center for Women’s Business Research. The pocket-sized fold-out contains the top-line findings from current research by the Center and is expanded this year to also include facts from related research. Key Facts About Women-Owned Businesses — 2007 Update, is underwritten by the Massachusetts Mutual Life Insurance Company (MassMutual), based in Springfield, Mass. To obtain copies of the fact card, email [email protected] or call Christopher Clark at (202) 638-3060, ext. 718. The cost is $70 per packet of 100.

United Way Designates $260,000 Toward Community Impact Funding

SPRINGFIELD — United Way of Pioneer Valley’s Community Impact Committee recently awarded three local agencies with funding totaling $260,000. The allotment was awarded separately from the United Way of Pioneer Valley’s traditional allocation process in which funds are distributed to eligible agencies based on private citizen panel recommendations. The committee identified two primary community impact areas, “promoting successful children and youth” and “promoting strong and sustainable communities,” in choosing its award recipients. Agencies receiving funding were Enlace De Familias de Holyoke for its “One Family At A Time,” program, which assists 454 children and their families in crisis intervention and case management, HAP Inc., for its working capital fund to support and expand its neighborhood revitalization and affordable housing development activities, and The Food Bank of Western Massachusetts for its “Target: Hunger Springfield” program.

Economic Outlook Has Darkened

WASHINGTON — The revised second quarter GDP figures show an economy swinging up in that quarter, ahead of the financial turbulence that erupted in August, according to economists at Global Insight. Economists note the outlook has shifted slightly in the light of the sub-prime mortgage crisis, housing declines and sluggish consumer spending growth. The 4.0% growth rate in the second quarter followed just a 0.6% growth rate in the first. Economists note it is likely that the second-quarter figures overstated the economy’s momentum, while the first quarter figures understated it, so the average rate for the first half of the year (2.3%) better captures the underlying momentum. In the third quarter, the economy is expected to maintain a similar pace to the first half – in the 2% to 3% range – but the outlook is darkening for the fourth quarter and beyond. The tightening mortgage market will send housing construction down further, while tighter credit conditions and falling house prices will restrain consumer spending.

Departments

The following bankruptcy petitions were recently filed in U.S. Bankruptcy Court. Readers should confirm all information with the court.

Archambault, Ray Thomas
Archambault, Heather J.
456 South St.
West Warren, MA 01092
Chapter: 13
Filing Date: 08/10/07

Bergeron, Lawrence M.
29 Beyer Dr.
Easthampton, MA 01027
Chapter: 13
Filing Date: 08/14/07

Bilodeau, Jennifer L.
5 Clapp St.
Easthampton, MA 01027
Chapter: 7
Filing Date: 08/15/07

Brodeur, Todd L.
43 Thompson St.
Monson, MA 01057
Chapter: 7
Filing Date: 08/14/07

Browning, Ronald J.
436 Corey St.
Agawam, MA 01001
Chapter: 7
Filing Date: 08/01/07

Bushior-Charette, Janet B.
Bushior, Janet B.
a/k/a Charette, Janet B.
74 Meredith St.
Springfield, MA 01108
Chapter: 13
Filing Date: 08/14/07

Butterfoss, Kim
27 Temple St.
Palmer, MA 01069
Chapter: 13
Filing Date: 08/14/07

Cady, David P.
Cady, Susan M.
159 West Ave.
Ludlow, MA 01056
Chapter: 13
Filing Date: 08/07/07

Christian, Walter
Christian, Lynda
34 Bristol St.
Springfield, MA 01109
Chapter: 13
Filing Date: 08/02/07

Chylinski, Mark L.
Chylinski, Terry V.
100 Clydesdale Dr.
Pittsfield, MA 01201
Chapter: 7
Filing Date: 08/06/07

Cox, Judy
64 Rogers Road
East Longmeadow, MA 01028
Chapter: 7
Filing Date: 08/10/07

Crenshaw, Andrew M.
73 Barrett St., #1032
Northampton, MA 01060
Chapter: 7
Filing Date: 08/06/07

Crichton, Rhoan Patrick
Hall-Crichton, Tamika Monique
16 Monmouth St.
Springfield, MA 01109
Chapter: 13
Filing Date: 08/08/07

Crockwell, John P.
P.O. Box 108
Pittsfield, MA 01202
Chapter: 7
Filing Date: 08/03/07

Crockwell, Melanie A.
a/k/a Avanzato, Melanie A.
15 Atlantic Ave., 2nd F
Pittsfield, MA 01201
Chapter: 7
Filing Date: 08/03/07

Croft, Brain S.
520 Southbridge Road
Warren, MA 01083
Chapter: 13
Filing Date: 08/05/07

Daniels, Charles Sidney
24 North Washington St.
Belchertown, MA 01007
Chapter: 7
Filing Date: 08/15/07

Delvalle, Lydia
396-398 Page Blvd.
Springfield, MA 01105
Chapter: 13
Filing Date: 08/14/07

Deshais, Leonard
Deshais, Wendy
3 Betty Jean Dr.
Monson, MA 01057
Chapter: 7
Filing Date: 08/01/07

Dewitt, Nelson J.
96 Pomeroy Ave.
Pittsfield, MA 01201
Chapter: 7
Filing Date: 08/13/07

Dowers, Lisa A.
45 Vincent St.
Springfield, MA 01129
Chapter: 13
Filing Date: 08/06/07

Dowland, Richard Lee
Dowland, Barbara M.
81 Felix St.
Chicopee, MA 01020
Chapter: 7
Filing Date: 08/12/07

Felix, John Paul
70 Franklin St.
Lee, MA 01238
Chapter: 13
Filing Date: 08/02/07

Franco, Federico C.
17 Sumner Ave.
Springfield, MA 01108
Chapter: 7
Filing Date: 08/03/07

Gaylord, Edward H.
137 High St., Apt. 108M
Florence, MA 01062
Chapter: 7
Filing Date: 08/01/07

Grant, Roger M.
14 Crystal Ave.
Springfield, MA 01108
Chapter: 13
Filing Date: 08/01/07

Heath, Joseph D.
47 Country Club Dr.
Westfield, MA 01085
Chapter: 7
Filing Date: 08/05/07

Hornberger, John
Hornberger, Jennifer
216 Podunk Road
Sturbridge, MA 01566
Chapter: 13
Filing Date: 08/10/07

James, Robert T.
James, Kimberly L.
42 Hunt St.
Agawam, MA 01001
Chapter: 7
Filing Date: 08/15/07

Jasienski, Gregory
Jasienski, Lynn A.
a/k/a Dube, Lynn A.
48 California Ave.
Springfield, MA 01118
Chapter: 7
Filing Date: 07/31/07

Jason, Maurice A.
500 Cold Spring Ave.
West Springfield, MA 01089
Chapter: 7
Filing Date: 07/31/07

Joseph, Tarsha M.
15 Burton St.
Springfield, MA 01108
Chapter: 13
Filing Date: 08/01/07

 

Kleszczynski, David C.
160 Grattan St.
Chicopee, MA 01020
Chapter: 7
Filing Date: 08/07/07

Lakota, Ronald A.
Lakota, Amber E.
a/k/a Masse, Amber E.
PO BOX 1106
Belchertown, MA 01007
Chapter: 7
Filing Date: 08/09/07

Langlais, William D.
342 Southwick Road
Westfield, MA 01085
Chapter: 13
Filing Date: 08/10/07

LaRochelle, Thomas A.
99 Plain St.
Easthampton, MA 01027
Chapter: 13
Filing Date: 07/31/07

Larochelle, Todd M.
Larochelle, Ann
25 East St.
Easthampton, MA 01027
Chapter: 13
Filing Date: 08/14/07

Mazur, Tiffany Jean
24 Dartmouth St.
Easthampton, MA 01027
Chapter: 7
Filing Date: 07/31/07

Medas, Richard Lee
7 Tolpa Court
Chicopee, MA 01020
Chapter: 7
Filing Date: 08/10/07

Miner, Stacey Kimball
a/k/a Harden, Stacey
649 Prospect St.
Chicopee, MA 01020
Chapter: 7
Filing Date: 08/10/07

Morris, Doris B.
Haywood, Doris B.
58 Itendale St.
Springfield, MA 01108
Chapter: 13
Filing Date: 08/03/07

Moulton, Peter M.
Moulton, Laurie J.
98 Johnson St.
North Adams, MA 01247
Chapter: 13
Filing Date: 08/02/07

Moya, Jose M.
Moya, Yosef
a/k/a Moya, Mindy
a/k/a Moya, Yossi
a/k/a Moya, Melanie A.
a/k/a Zaklikowsky, Melanie
11 Winter St.
Northampton, MA 01060
Chapter: 7
Filing Date: 08/06/07

Music Men, Inc.
Bonito, Anthony J.
Bonito, Katherine E.
179 Saffron Circle
Springfield, MA 01129
Chapter: 7
Filing Date: 08/13/07

Powers, Michael F.
Powers, Audrey R.
a/k/a Little, Audrey R.
135 Saint Kolbe Dr.
Holyoke, MA 01040
Chapter: 7
Filing Date: 08/14/07

R P Contracting
Pierce, Richard E.
Anthony-Pierce, Kathleen M.
631 Old Dana Road
Barre, MA 01005
Chapter: 7
Filing Date: 07/31/07

Ramos, Iluminada
70 Chestnut St.
Springfield, MA 01103
Chapter: 7
Filing Date: 08/10/07

Sanchez, Florentino
33 Lansing Place
Springfield, MA 01108
Chapter: 13
Filing Date: 08/15/07

Sanchez, Mildred
30 Quebec St.
Indian Orchard, MA 01151
Chapter: 7
Filing Date: 08/15/07

Schempp, Fred A.
3 Fowler St.
Westfield, MA 01085
Chapter: 13
Filing Date: 08/13/07

Smith, Joyce Anne
8 Squire Lane
Feeding Hills, MA 01030
Chapter: 7
Filing Date: 08/12/07

St. Martin, Scott A.
127 College Highway
Southampton, MA 01073
Chapter: 7
Filing Date: 08/14/07

Tatro, John Edward
23 Elm St.
Ludlow, MA 01056
Chapter: 7
Filing Date: 08/10/07

Teixeira, Placido
1224-1226 Center St.
Ludlow, MA 01056
Chapter: 7
Filing Date: 08/10/07

Thibeault, Marc C.
Thibeault, Dale R.
18 Parker St., Apt. 2
Ware, MA 01082
Chapter: 7
Filing Date: 08/02/07

Velez, Carmen
222 Parker St.
Indian Orchard, MA 01151
Chapter: 13
Filing Date: 08/10/07

Wandrei, Rita A.
4 Columbia St., Apt. 14
Adams, MA 01220
Chapter: 7
Filing Date: 08/02/07

Ward, Darleen Joy
PO Box 89
Hadley, MA 01035
Chapter: 7
Filing Date: 08/15/07

Watts, Nancy M.
31 Pascal Dr.
Springfield, MA 01119
Chapter: 13
Filing Date: 08/08/07

Webber, Stephen P.
30 Maple St.
Paxton, MA 01612
Chapter: 7
Filing Date: 08/07/07

Zielonka, Dennis C.
805 Front St.
Chicopee, MA 01020
Chapter: 7
Filing Date: 08/02/07

Sections Supplements
Everything You Need to Know about Venture Capital (but Were Afraid to Ask)

As well-known as the term ‘venture capital’ is in the public vernacular, few understand the nature of this high-risk, high-impact form of capital.

To shed some light on this complex capital source, it’s helpful to understand venture capital, first in context of other forms of growth capital, then in terms of requirements of venture-capital funders. What follows is a primer on this important subject.

The Spectrum of Capital

There is a wide spectrum of funds available to small, fast-growing businesses to support their capital needs — from loans and lines of credit to equity (provided by individuals and/or professionally managed funds). Capital sources vary according to their source (government, banks, friends and family, third-party investors) and to the risk associated with the capital. Company stage often defines your source, while risk level impacts pricing. Investors (individuals and funds investing in your company) who take the highest risk (equity investors) expect the highest return; those taking less risk (banks) can afford to charge less for the lower risk.

Venture-capital investors provide capital to fast-growing companies in return for a minority ownership position; these investors take outsized risks (company failure and loss of investment) in return for hopes of outsized returns if the company succeeds. Professional investors manage venture capital by assessing risk, negotiating investment partnerships with entrepreneurs and business owners (exchanging capital for ownership positions and, typically, a seat on the board of directors), and working with company management to optimize success — profitable growth and, ultimately, selling the company — in order to realize returns commensurate with risk taken.

Profile of a Venture-capital Company

Venture investors look for businesses that have potential to grow to a relatively large size, revenue-wise, within a four- to seven-year period. Business characteristics that VCs look for include:

  • Strong gross margins: A business with relatively low gross margins (less than 35%) is a business competing on price or service, both of which are not strong differentiators. Businesses with stronger gross margins suggest an ability to compete on other criteria (product or service quality and/or uniqueness). Higher-gross-margin businesses indicate something special about the business and, more practically, provide the company with more internally generated cash when selling product, thereby enabling the company to self-fund rapid growth to a much greater degree than lower-margin businesses.
  • Scalable business model: Scalability can be viewed through two lenses: product/service model and financial scalability. A scalable product model might be described best as ‘make once, sell many times.’ A software product, or a branded consumer product, offers scalability in this sense. Custom precision machining — where each design is developed uniquely for a given customer — is a model that does not scale as well. Financial scalability relates in part to gross margin (does the business provide meaningful self-funding?) and in part to the ability to find capital sources at different levels of growth. Software, as noted, is a high-gross-margin business (99%) and often is easier to secure subsequent rounds of financing.
  • Barriers to entry/competitive position: Venture-capital investors seek businesses that are difficult for competitors to enter.
    Barriers to entry can be technology-based (intellectual property and/or patents) and/or market based; an established brand with good on-shelf presence is a barrier to competitors — admittedly, less defensible than a technology patent. Generally, a venture investor will seek to invest in companies whose products (if performance-oriented, like technology) have multi-fold performance or cost advantages over competitive products.
    One way to characterize this would be to say that the product would need to perform 10 times better than, or be available at one-tenth the cost of, its nearest competitor.
  • Experienced management: It is often said that the jockey matters more than the horse — i.e., good management trumps good product, though both are preferable. Experience in early-stage ventures is defined in a few ways:
    Domain experience: If you spent years in the food industry and are starting a food business, then your domain experience serves you in your current venture. If you are a biotech person starting a software business, then your domain is relatively useless to your new venture.

Early-stage experience: A senior manager at Microsoft starting a new software company may have tremendous domain experience but lack early-stage experience. Big company resources and experience are substantially different from capital-constrained small-company experience. Small-company professionals tend to do everything in the business (make copies and clean trash as well as develop and market the product). By contrast, a big-company executive might be accustomed to having staff, services, and capital resources that would obviate the need for that individual to do lower-level work that startup executives and small business owners do.

Venture experience: A venture capital-backed startup requires an understanding of the investor’s expectations and role. While venture investors don’t expect or want to run the business themselves, there is a level of involvement and partnership that this investor class expects from founders and senior management in companies in which they invest.

Ability (and willingness) to realize value: If you seek capital from professional money managers, you need to understand that you are signing up to realize and optimize value for investors (and you!) over a certain number of years. Value is maximized for all shareholders by sale or merger with a larger player (often competitor) or through a public offering. If you intend to keep your venture as a family or lifestyle business, then venture capital is not right for you.

Assessing Risk

Venture capitalists evaluate risk in two primary areas — business and stage. Business risk looks at management, market/competition, product, finance, and legal. Failure in a startup is almost always a result of problems in one or more of these areas.

So, venture capital investors research management (reference checks, strength/weakness analysis, completeness of team), market (size, growth of market, trends), product (comparative advantage vs. existing products and services), finance (strong gross margins, capital requirements, availability and likelihood of subsequent financing), and legal (patent protection, liability risk).

The ‘grades’ for each risk area result in a summary business risk level that the investor considers in assessing what return would fairly compensate the investor for the perceived risk.

The second area of risk relates to stage of development. Early-stage ventures carry a much higher probability of failure — borne out by national statistics on small-business failure — than later-stage ventures, meaning companies with established revenue, customers, and profits. Stage risk carries a risk premium that is coupled with business risk to arrive at a picture that the investor uses to figure out what level of ownership is required for a given capital investment.

Entrepreneurs often mistake a venture investor’s need for ownership as a reflection of greed, rather than a dispassionate assessment of the true risk. Early-venture investors typically lose all their capital on a third of their portfolio, break even on a third, and make all the fund’s money on the final third. So, either investors do a poor job picking winners, or their portfolio company heads fail to deliver on the promise they hoped to realize.

Final Thoughts

Venture capital is high-impact capital that can make a meaningful economic development impact in terms of job creation as well as value creation for all stakeholders. That said, the combination of investor expectations for growth and value realization coupled with the relative scarcity of capital (compared to demand) makes it a capital source not for everyone.

That said, if you’ve got the right stuff — management, product, market, etc. — and are game for the ride, venture capital can be an unmatched capital source in its appetite for risk and support for your company’s growth.

Michael Gurau is the managing general partner of Clear Venture Partners, a venture capital fund targeting New England;[email protected]

Sections Supplements
Universal Mind Makes Inc. Magazine’s 500 Fastest Growing List
Todd Cieplinski

Todd Cieplinski, CEO of Universal Mind, a software consultancy firm based in Westfield, holds his award from Inc. magazine, which named his company one of the 500 fastest growing in the U.S.

Just five years in existence, the software company Universal Mind, based in Westfield, has recorded a staggering 871% growth rate over the past three years and expects to quadruple its staff by the close of 2008. The company is a testament to the versatility afforded by the Internet — while CEO Todd Cieplinski manages the firm from Western Mass., his employees are spread around the world — but it also proves that, at least in the case of the World Wide Web, change is good. Especially for UM.

“I was doing time in the universal mind, I was feeling fine. I was turning keys, I was setting people free — I was doing all right.”

The lyrics of The Doors’ tune Universal Mind may have meant one thing to Jim Morrison when he wrote them, but they’ve come to mean something very different for Todd Cieplinski, who borrowed the title of the song for his Web-based application design and consultancy firm.

He and his business partners are indeed feeling fine; they’ve just seen their five-year-old company named to Inc. magazine’s list of the 500 Fastest Growing Private Companies in America, coming in at 290 (and number 31 among ‘IT Service’ companies) with $3.5 million in revenue for 2006 — up from about $362,000 in 2003.

They’ve done so by turning keys — unlocking the potential of existing applications in a vastly improving virtual landscape.

The firm is also an example of the changing face of business as it relates to the World Wide Web. With communication virtually instantaneous regardless of where an employee’s desk is located, Universal Mind (UM) isn’t located in a high-rise in a primary market. Instead, it employs software technology experts from around the world, using downtown Westfield as its central location while UM’s president, Brett Cortese, and Tom Link, chief technology officer, work from their home base of Golden, Colo.

Cieplinski made the move to Westfield’s Westwood office building this year, in order to return to his roots — he’s a Springfield native, and said he came back for the quality of life and to raise his children “as he had been raised.”

Subsequently, the overhead’s low, but the productivity is high: in March 2007, Universal Mind had four employees; the ranks have since grown to 12 to keep up with demand, and by the end of the year, Cieplinski expects that number to double, and to double again by the end of 2008.

This Internet Fad

Cieplinski said the company originated from a passion for technology, and has been bolstered by a number of trends in the marketplace — among them, a saturation of Web-based technologies within large companies’ sales, marketing, and overall business plans, in both internal and customer-oriented systems.

He said his career path thus far has been guided by such changes in technology; steered by educators toward engineering at an early age after showing promise in related fields, Cieplinski attended Rensselaer Polytechnic Institute in Troy, N.Y., and identified a niche for himself in the college’s business program, which is coupled with RPI’s strong technology curriculum.

That led Cieplinski to enter the sales field after college, first in the veterinary supply industry in Maryland, and later for a database information outfit in Connecticut. By the mid-’90s, Cieplinski, like many others, had begun to realize that the Internet was evolving at break-neck speed, and identified it as a potential next step in his career.

“My boss at the time didn’t see it that way,” he said. “He was a bit of an old hat, and thought the Internet was a fad.”

Ignoring the caution, Cieplinski moved to Boston, joking that if he wanted to work in financial services, which he didn’t, or software, which he did, that was the place to be.

He eventually entered into a consultancy project with software company Allair in Cambridge, where he met Link and Cortese. Allair was bought out by Macromedia (it’s now owned by Adobe), but not before the dot-com bust of the late 1990s and early 2000s.

The trio found themselves looking for work with résumés that detailed skills still seen as niche today, and were, as Cieplinski puts it, “niches within niches within niches” at the time.

Still, their core knowledge of Macromedia programs, one of the largest Internet-based companies in the world, created an opportunity.

In 2002, a year that Cieplinski admits was not the best to launch a professional consultancy firm, Universal Mind was born, borrowing its name from a song penned in 1970.

Because of the strong relationships Cieplinski, Link, and Cortese had forged with Macromedia, work was relatively steady, but began to blossom especially in 2005, following Adobe’s acquisition of Macromedia in a stock swap valued at $3.4 billion.

Flash Forward

Now serving as an ‘Adobe Solution Partner,’ UM continues to work with a very specific suite of technologies to assist clients in creating, managing, updating, and troubleshooting a wide variety of Adobe/Macromedia Web applications. While there are other Adobe partner companies across the country, few specialize in the same type of work.

The most recognizable of these applications, perhaps, is Adobe Flash, which is used to create visual content for Web sites, games and movies, and content for mobile phones and other devices. Others include Flex, Acrobat Connect, ColdFusion, and JRun.

Typically, said Cieplinski, these are tools that the average Internet-user doesn’t see work, but uses frequently. A good example is a product order form; new applications are making the process of entering personal information and purchase specifications quicker and easier, doing more on the back end, and requiring fewer jumps through hoops for the consumer.

“We help large corporations with pre-existing applications, to help them manage them more efficiently,” he said. “Adobe produces these products, and we customize the software and tailor it to fit customer’s needs.”

It’s an important and ongoing task, especially in the current climate on the Internet, which is characterized by strong winds of change.

“Contrary to what some might think, the Internet is not mature,” said Cieplinski. “Instead, it’s in the midst of a rapid growth pattern. Most Web sites today will only be good as is for one or two years. Three, you’re really pushing it.”

The changing face of the virtual world is referred to in the industry as ‘Web 2.0,’ meaning the next generation of the phenomenon, in which applications increasingly behave more intuitively, and produce returns more quickly.

That, in turn, means there’s likely to be no shortage of work for the also rapidly expanding team at UM.

“The only limitation now is peoples’ imaginations,” said Cieplinski. “We are differentiating, enhancing, and streamlining both front- and back-end applications.”

Caps and Cops

To do so, Cieplinski explained, UM employs a staggering amount of diverse services, which are forever changing as well, and divided into five core competencies.

These are code/architecture review, an examination of an application’s design and implementation in regard to its intended purpose, and used for applications still in development; troubleshooting for applications currently in use; mentoring, which combines hands-on training, formal classroom teaching, and informal interaction with UM consultants; development, or design and coding of an application to meet a business objective, and performance review, a series of stress-testing applications to judge performance under real-world conditions.

In these capacities, UM has worked with such clients as AOL/Time Warner, Mapquest, Pfizer, eDiets.com, Brigham and Women’s Hospital, and Ben and Jerry’s, and the case studies are intriguing.

One client, New Era Cap, the largest sports-licensed headwear company in the world, needed a better way to conduct employee reviews. Its employee base, like UM’s, is widely dispersed, and collecting and analyzing data was both inefficient and time-consuming.

UM assisted New Era in the development of an ‘Employee Scorecard,’ which, by using Flex and ColdFusion technologies, reduced the employee-review process from hours to minutes.

Additionally, the firm’s work with the San Francisco Police Department was noted as part of its inclusion on Inc.’s 500 list. This is an ongoing project, Cieplinski explained. He and his team are creating an interface for squad cars that facilitates quicker decisions, by allowing dispatchers to identify not only the squad car nearest a crime scene, but also the car with the best -trained and equipped officers.

The Time to Hesitate is Through

He said it’s an exciting time to be doing what he does, especially given the fact that some of the applications the company is now working to enhance have yet to be used by the general public.

“Some of what we’re working on is coming, but most people haven’t thought about it yet,” he said, adding that this brisk pace is also boding well for further expansion plans at Universal Mind.

At this rate, Cieplinski said he expects to be mentioned as an ‘Inc. 500 Alumni’ as part of next year’s list, which also tracks past winners and their performance.

“We’re very excited about the growth opportunities in front of us,” he said. “We’re exploring opening new offices in the U.S. and in Europe and Asia, and we’re of course adding new employees. Since we work largely in a virtual workplace, there’s no limitation to our growth.”

Indeed, they’re doing all right.

Jaclyn Stevenson can be reached at[email protected]

Sections Supplements
SCORE Volunteers Help Entrepreneurs Get Down to Business
Rick Forgay, Tom Toman, and Richard Lopatka

From left, SCORE volunteer counselors Rick Forgay, Tom Toman, and Richard Lopatka.

There are 45 volunteer counselors currently serving the Western Mass. chapter of SCORE, once (but no longer) officially known as the Service Corps of Retired Executives. Between them, these volunteers have seen just about every issue or problem that can confront a business owner, and by passing on their knowledge and experience they’re helping fledgling entrepreneurs and established business owners clear hurdles in the path to success.

Hendalee Wilson has seen more than a few friends and relatives push the panic button when the ‘check engine’ light comes on in their vehicle.

He told BusinessWest that the indicator, while helpful in that it alerts the motorist that something is wrong, can also bring on some serious anxiety, and unwarranted expense, because there are myriad reasons why the light comes on — many of them serious in nature, but some that are anything but.

He found this out through personal experience; he wound up paying more than $175 for a diagnostic test that revealed he needed to replace a $15 solenoid, or relay, something he probably could have done himself.

Sensing an entrepreneurial opportunity, Wilson, a recent graduate of Western New England College and now a senior technical programmer, analyst, and project leader in the school’s Office of Information Technology, has created something called the ‘CellAssist.’ In simple terms, this device communicates with a vehicle’s on-board computer, views the internal sensor readings, and displays the diagnosis through a simple interface on almost any standard cell phone.

The data extracted from the vehicle can then be transmitted over the Internet to a worldwide system that is viewable by mechanics, repair shops, towing companies, and car manufacturers that can provide assistance as necessary, he continued, adding that his product can let people know quickly, efficiently, and cheaply just what they’re up against — which is all anyone who sees that light go on wants to know.

“A cell phone is a piece of processing power that we all carry, and I thought to myself, ‘we can harness that processing power to create a wireless diagnostic tool,’” said Wilson, who has a patent pending on his invention, but acknowledged that his business venture is still very much in the conceptual stage. And for help in shaping that concept and deciding if and how to bring his product to market, he has leaned heavily on the local chapter (#228) of SCORE, an agency formerly known as the Service Corps of Retired Executives, which now goes largely by its acronym and the marketing line ‘Counselors to America’s Small Business.’

That’s because many of those providing such counsel are in fact not retired, said Tom Toman, former chief information officer with Stanhome, current president of the local chapter, and one of those advising Wilson on the many aspects of making his vision reality.

Like other volunteers we spoke with, he talked of how rewarding it is to be of assistance to people who have ideas and energy but often lack critical knowledge and experience. “It’s been an intriguing time with SCORE … it’s a great feeling when you can bring something to the table and help people through issues. These people often have a lot of the answers, but they don’t know how to bring it all together. That’s where we come in.”

There are hundreds of area business owners who have sought help from SCORE Chapter 228 and its 45 counselors. Assistance comes in a number of forms, said Rick Forgay, one of those not-yet-retired counselors who left a career in the newspaper business — his last stop was as circulation manager for the Republican — to start his own business, the Rick Forgay Leadership Institute. In fact, he was a client of the local SCORE chapter, and was so impressed with the organization and its volunteers that he became one himself.

He said SCORE volunteers provide everything from help with writing a business plan to the hard but necessary questions about whether the individual sitting across the table has what it takes to be an entrepreneur.

“One of our favorite questions is ‘is this a business or a hobby?’” he explained. “And I look for the passion level; do they have what it takes to weather the storm and stick to their guns when they’re under fire? We grill them very hard at the outset on things they may not have thought about, and sometimes we can save them considerable time, money, and pain.”

In this issue, BusinessWest takes an in-depth look at SCORE and how local counselors are helping would-be entrepreneurs and established business owners make smart decisions and avoid what can be very costly mistakes.

Checking Under the Hood

“They took it from something kind of laughable to something much more realistic.”

That’s how Wilson chose to describe how Toman and other counselors at SCORE helped transform his business plan for the CellAssist, which remains very much a work in progress.

“They brought up a lot of concerns; through their experience in business they had a lot of insight into points that potential investors would raise about the product,” he explained, adding that he first sought help roughly a year ago, or two years after he first starting conceiving his product. “They introduced me to a lot of people who have helped me understand the process of obtaining capital, which is the next critical step for me.”

The local SCORE chapter, headquartered in Springfield, has been imparting such knowledge and advice for 40 years now, and through a number of different vehicles, said Richard Lopatka, a retired United Technologies executive who has been a volunteer counselor since 1999.

He told BusinessWest that while business owners face common challenges, their ventures — and their routes to achieving success — are like snowflakes; none are identical. And because of this, the rich diversity of the SCORE volunteer base is an asset for clients, and the region as a whole.

“The journey we take with the client is very much focused on what their needs are,” said Lopatka. “We go on down the path that the client and his and her issues dictate that we take.”

In addition to direct counseling services, SCORE also hosts a number of workshops and courses, as well as an annual Women Business Owners Roundtable. Two of the workshops — ‘How to Write a Business Plan and Cash Flow’ and ‘How to Really Start Your Own Business’ — are staged monthly, while others are conducted once or a few times a year. The titles reveal the full depth and breadth of business subject matter the agency addresses. They include:

• ‘Planning Your Business Web Site’;
• ‘Building and Activating an Effective Marketing Plan’;
• ‘Increase Productivity, Growing Your Bottom Line’;
• ‘Tips on Commercializing Your Innovation’;
• ‘The ABCs of Strategic Planning’;
• ‘How to Gather and Implement Market Research’; and
• ‘How to Start and Operate a Non-profit.’

In fiscal year 2006, the 45 volunteers, including 13 women, contributed more than 5,000 hours of counseling. Overall, there were 1,500 “client services,” a 12% increase over FY ’05; 35 workshops, a 30% jump over the prior year; and a total of 412 clients attending those workshops, an 18% increase. And the projected numbers for FY ’07 show continued growth.

Meanwhile, there has been growth in facilities. The chapter continues to serve the area from Worcester to the New York border, but in recent years it has added offices in Greenfield, Agawam, and Pittsfield.

Counselors serving Western Mass. follow a formal five-step process, said Toman, adding that step one is “establishing rapport.” From there, volunteers move on to conducting a needs assessment; identifying business goals, challenges, and opportunities; preparing and implementing a plan; and finally, obtaining feedback and “setting a roadmap for mentoring.”

Overall, though, services are provided on a needs basis, with the broad goal of making entrepreneurs aware of the steps they need to take, and then helping them successfully take those steps.

“Rather than give them the whole bottle of pills to take, we’ll give them one or two pills at a time,” said Forgay. “We always encourage them to take a specific next step with their business, and then we encourage the accountability — coming back once that step’s been accomplished and going forward; it’s the accountability that they don’t get when they’re out there on their own.”

Referrals to the agency come from area banks — often after submittal of an incomplete or unrealistic business plan — and also area chambers and other economic development-related agencies, said Lopatka. Counselors are assigned usually at random, but sometimes on the basis of a specific knowledge base, such as marketing, creative design, and others.

Counselors work with clients for varying lengths of time, and often intermittently, with business owners returning when different issues or obstacles arise. In many cases, counselors become long-time mentors.

Bean Entrepreneurial

For Kristin Rigg and Samantha Sherman, help from SCORE was sought early and often with regard to a venture they’re now close to getting off the ground. It’s called Tekoa Mountain Coffee Roasters, so named because the two Westfield residents are frequent hikers on that summit, which straddles the Whip City, Russell, and Montgomery, and is known for its rattlesnakes.

“We haven’t seen any yet, but we’ve heard the stories and know someone who was bitten, so we’re real careful,” said Rigg, noting that the snakes, or the tales about them, are so legendary that she and Sherman have named one of their blends ‘Rattlesnake Roast.’ “It has a little more of a bite,” she said, without a hint of remorse in her voice.

Coming up with product names — ‘Tekoa Sunrise’ (“it’s a happy, morning coffee”) and ‘Mountain Zen’ are among the others — has been one of the few relatively easy assignments with getting this business going, said Rigg, an analytical chemist by trade who said most aspects of business were not only foreign to her, but ran counter to the way she was taught to think.

“The roasting and baking and figuring out numbers I was great with, but understanding business projections and just the entire paradigm of business is actually completely the opposite of science,” she explained. “In science, you take all the data and make a hypothesis; in business, you put out a projection and hope your data backs it up.”

SCORE has helped her learn a new way of thinking, she said, adding that this story started in 2004 when she and Sherman were working for a startup coffee shop in Hartford, one that was roasting its own blends. “We kept saying to ourselves, ‘if this were our shop we’d be doing things so much differently,’” she recalled, adding that before too long the two were talking more than hypotheticals, thanks to some chance developments.

Sherman took a job as catering manager with the food service handling Springfield Technical Community College and, upon handling some assignments in the Andrew M. Scibelli Enterprise Center on the school’s campus (where the SCORE office is located), started talking with some of the entrepreneurs doing business there. During one visit, she stopped into the SCORE facility and left with a brochure for one of its programs: ‘How to Really Start Your Own Business.’

The two attended that session and several others in the months to follow, including a program on business plan writing, and while doing so, began to solidify their own plans for a coffee-roasting venture. Over the past few years, they have assembled equipment, including several roasters, conducted market research and contrived specific blends, staged tastings (including one for SCORE counselors), and started to build a customer base. The next step is to find a location in Westfield, preferably close to the state college there, and launch their shop. SCORE has been providing help at every turn because Rigg, in particular, has been relentless in pursuit of it.

Indeed, when asked which counselors she had worked with, Rigg said, “all of them, I think.

“I just kept going back and asking more questions,” she said. “They’d answer them, I’d say, ‘OK, I need to think about these,’ and I’d make another appointment and ask more questions.

“They all have different backgrounds, so I can get help with just about anything,” she continued, referring to the counselors she’s worked with.

“Like health insurance … all I knew about it was going to the HR department and asking for it. I needed to know how to go about it as a business owner, and there was someone to help me.”

Getting the Idea

While Tekoa Mountain Roasters is not yet a success story, Lopatka, one of the many counselors to work with that client, is confident it will become one. Meanwhile, there are many successes already in the portfolio. He listed several instances where assistance from SCORE helped business owners avoid bankruptcy or shutting down their ventures.

But there would probably be many more such stories if business owners would seek SCORE’s help before a problem reached a critical level.

“Some people come to us too late, when they’ve already hit the wall,” Lopatka continued, noting instances when individuals seek help at times of severe financial hardship or other problems that threaten their existence. “I’ve heard many people say, ‘I wish I’d come here six months or a year ago.’”

To help prevent more of these episodes, those with the local SCORE chapter are working to make their agency and its services more visible to those in the business community or looking to enter it. Steps in this direction include a revamped Web site — www.scorewesternmass.org — that highlights the many programs and services offered, as well as new or expanded partnerships with area chambers and other business groups.

The obvious goals, said Toman, are to make more budding entrepreneurs and established business owners aware of SCORE and the many ways it can provide assistance, and to prompt such individuals to make contact before it’s too late.

Elaborating, he said ‘too late’ refers to both established businesses that are in trouble from which they can’t extricate themselves, and entrepreneurs who should have done a little more homework and sought out some practical advice before going out on their own.

“We don’t discourage anyone from going into business, but we’ll open their eyes,” he said. “We’ll ask the key questions; ‘you want to sell a T-shirt for $50, but do you have a market for that?’ Often, it’s the first time people really hear things like that. They have the idea, they have the excitement, and they have the drive, but they haven’t really thought about the financial aspects of making this a successful business.

“We’re an economic development agency,” he concluded. “We’re here to help businesses stay in business and, in the process, improve the economic health of Western Mass.”

Entrepreneurial Horsepower

As he talked about CellAssist, Wilson referenced journalistic exposés that have uncovered some exploitation of consumers on the part of some service providers handling the dreaded ‘check-engine’ light and whatever’s causing it to go on.

He said his product enables motorists to go to a garage or dealership “armed with some knowledge, something that will enable you to have an intelligent dialogue with the mechanic.”

In that respect, his invention is a lot like SCORE, which enables business owners and budding entrepreneurs to be similarly armed as they tackle the many, seemingly endless challenges to finding success in business.

And there is another similarity. They both go to work when the light comes on.

George O’Brien can be reached at[email protected]

Departments

The following is a compilation of recent lawsuits involving area businesses and organizations. These are strictly allegations and have yet to be proven in a court of law. Readers are advised to contact the parties listed, or the court, for more information concerning individual claims.

CHICOPEE DISTRICT COURT

Arnoldo Costa & Antonio Raimondo v. AN Construction Services Inc.
Allegation: Recovery of unpaid wages: $20,000

Evans, Mechwart, Hambleto, Tilton v. Miller Development Enterprise Inc.
Allegation: Recovery of unpaid wages: $19,780.12

FRANKLIN SUPERIOR COURT

Giffin v. Charlene Manor Nursing Company, LLC
Allegation: Personal injury: $56,000

Nancy Ducat v. Bernardston Cemetery Corporation
Allegation: Negligence: $40,000

Thomas Sogard v. Echo Industries, Inc.
Allegation: Breach of contract: $17,420

Uwins Trade Company v. Montague Energy Group, LLC
Allegation: Breach of contract and wrongful termination of lease: $100,000

GREENFIELD DISTRICT COURT

WEWS Television v. Hallmark Institute of Photography
Allegation: Nonpayment of television advertising services: $2,925

HAMPDEN SUPERIOR COURT

The Vine Group Inc. v. JRL Enterprises
Allegation: Breach of contract: $32,500

Prima North America v. Spartan Aerospace LLC
Allegation: Breach of contract: $50,000

HAMPSHIRE SUPERIOR COURT

Mara Lamb v. Keith Mortman, M.D.
Allegation: Malpractice during surgery: $49,480

NORTHAMPTON DISTRICT COURT

Dorothy DeJesus v. Mass Northampton Limited Partnership
Allegation: Negligence causing injury: $7,187.50

Ungerman Electric Inc. v. 5K Mortgage Corporation
Allegation: Recovery for unpaid services: $14,670.35

SPRINGFIELD DISTRICT COURT

Johnny Dickerson v. The Commerce Insurance Company
Allegation: Breach of contract: $3,357

New England Industrial Uniform Rental Services v. Olympic Manufacturing Group, Inc.
Allegation: Breach of contract: $24,529

WESTFIELD DISTRICT COURT

Donna M. Veith v. Classic Conservatories Corporation
Allegation: Damages due to negligence: $2,715

Leo C. Bolduc v. Lou’s Fuel
Allegation: Services not rendered: $380

O’Connell Oil Associates of Northampton v. Five Star Transportation Inc.
Allegation: Non-payment for goods and services rendered: $1,686.18

Southwick Electric Inc. v. Luigi’s Auto Body & Sales, Inc.
Allegation: Breach of contract: $680.40

William S. Ashby d/b/a Penfield Production v. Warren James d/b/a Accurate Signs & Painting
Allegation: Breach of contract: $950

Departments

The Springfield Group of Northwestern Mutual Financial announced the following:
• Gary E. Pemble has joined the organization as a Financial Representative;
• Andre S. Casimiro has joined the organization as a Financial Representative, and
• Michael J. Gexler has joined the organization as a Financial Representative.

•••••


Carlo Centeno Jr.

Carolino (Carlo) A. Centeno Jr. has been appointed Vice President of Marketing at D. J. St. Germain Investment Management in Springfield.

•••••

Bernard F. Travers, III and Scott A. Betsher were recently named Shareholders of Aaron Smith, PC in East Longmeadow.

•••••

Craig Tracy has joined Gomes, Bramucci & Co. P.C. of Ludlow as a Partner. Tracy specializes in tax and business planning needs of small to medium-size businesses and also has extensive experience in not-for-profit organizations.

•••••

John J. Furman, P.E., has been hired to lead the Springfield office of Vanasse Hangen Brustlin Inc.. His responsibilities will include leading the Springfield office’s integrated transportation, land development, and environmental services team.

•••••

Massachusetts Mutual Life Insurance Company (MassMutual) announced the following:
• Debra A. Palermino has been promoted to Senior Vice President of Corporate Human Resources. Her responsibilities include oversight of recruitment, business consulting, employee benefits, compensation, succession planning and talent development, and change management, and
• Isadore Jermyn, Senior Vice President, has been named Chief Actuary. In that role, Jermyn has enterprise-wide oversight of actuarial reviews, monitoring and compliance matters related to product reserves, product pricing and illustrations, legally required actuarial opinions, and other actuarial activities. He is also responsible for MassMutual’s actuarial team, recommends and develops the company’s annual policyholder dividend schedule, and serves as MassMutual’s primary rating agency liaison.

•••••

Valerie L. Petit has been named Human Resources and Affirmative Action Officer at Florence Savings Bank.

•••••

Paul Leclerc, President of Leclerc Brothers Inc., has been named President of the Home Builders Association of Western Mass.

•••••

Architect Jeremy Toal, AIA, NCARB, has earned his LEED accreditation. Toal is employed at Dietz & Company Architects in Springfield.

•••••

Brian Darnold has joined the civil engineering team at The Berkshire Design Group of Northampton. He previously worked as an engineering intern with the firm.

•••••


Douglas Greer

Douglas Greer has been named Director of New Leadership Charter School in Springfield.

•••••

Todd Audyatis has been named Director of Development at Westfield State College.

•••••

The Mahaiwe Performing Arts Center in Great Barrington announced the following:
• Beryl Jolly has been named Executive Director, and
• Karin Watkins has been named General Manager.

•••••

James P. Van Dyke has been promoted to Vice President of Environmental Sustainability at Jiminy Peak in Hancock.

•••••

Seder Foods Corp. in Palmer announced the following appointments:
• Tom Ferraro will be responsible for Boston market sales;
• James Rick will cover the Interstates 91 and 84 corridor business for the company, and
• Michael Williams will be responsible for all aspects of warehousing and transportation.

•••••

Marlina Duncan has been named Director of the American International College Core Education Program at American International College in Springfield.

•••••

Massachusetts College of Liberal Arts announced the following:
• Gerard Donnelly has joined the English/Communications Department as an Assistant Professor;
• Anne Goodwin has joined the Biology Department as an Assistant Professor;
• April Horstman Reser has joined the Psychology Department as an Assistant Professor;
• Christine Lozano has joined the Education Department as an Assistant Professor;
• Emilia Sciarra-Laos has joined the Modern Languages Department as a Spanish instructor;
• Elena Traister returns to the Biology Department as an Assistant Professor of Environmental Studies;
• Gerol Petruzella has joined the Philosophy Department as a visiting lecturer, and
• Rebecca Stone will be a visiting lecturer in the Biology Department.

Departments

The following business incorporations were recently recorded in Franklin, Hampden, and Hampshire counties and are the latest available. They are listed by community.

AGAWAM

Bronze Stone Inc., 11 Randall St., Agawam 01001. E. David Smith, same. E-commerce.

Clinical Research Management Global Services Inc., 1408 Main St., Agawam 01001. Stephen R. Cincotta, same. A pharmaceutical consulting and research firm, etc.

AMHERST

College Discount Oil Company Inc., 60 Shumway St., Amherst 01002. Bruce D. Montague, 465 Warren Wright Road, Belchertown 01007. Provide oil delivery, related services.

CHICOPEE

Chicopee Medical Supply Company Inc., 920 Front St., Chicopee 01020. Carolyn Lamothe, 7 Browne Road, Shrewsbury 01545. To own and operate a medical supply company.

Ink Products Corp., 25 Grove St., Chicopee 01020. Thomas E. Guertin, 1199 St. James Ave., Springfield 01104. Helping clients select and order office stationery supplies.

SIGNS Paranormal Research Organization Inc., 32 Rimmon Ave., Chicopee 01013. Jason Biller, same. (Nonprofit) To pursue the investigation of paranormal activities, history and folklore based on research, scientific principles, etc.

HOLYOKE

Baskets and Broken Bread Inc., 372 Maple St., 4R, Holyoke 01040. Kathleen Wilkinson, same. (Nonprofit) The enrichment and empowerment of inner city residents for a more meaningful and fulfilling way of life, etc.

JDE Corp., 67 Brown Ave., Holyoke 01040. Digna N. Almonte, same. Retail convenience store, including wine and beer.

HUNTINGTON

Mass 1to1 Inc., 12 Littleville Road, Huntington 01050. David B. Hopson, 55 Woronoco Road, Blandford 01008. (Nonprofit) To promote the distribution and implementation of a sustainable one to one laptop computer program among K-12 public and private schools.

LONGMEADOW

Hirsch Enterprises Inc., 106 Inverness Lane, Longmeadow 01106. Jeffrey Allan Hirsch, same. Wholesale and retail sales.

NORTHAMPTON

Hybrid Vigor Music Inc., 70 Washington Ave., Northampton 01060. Patricia McDonagh, same. (Nonprofit) To develop and proliferate new musical works, bring innovative ideas to existing and new arts, community groups, etc.


 

SOUTH HADLEY

Bharti Hospitality Corp., 24 Kimberly Dr., South Hadley 01075. Niranjan Vyas, same. Hotel/motel business.

Colonel Woodbridge’s Tavern Inc., 3 Hadley St., South Hadley 01075. Michael Andrews, 27 Morgan Dr., Wallingford, CT 06492. Michael Andrews, 3 Hadley St., South Hadley 01075, registered agent. Restaurant/tavern.

SPRINGFIELD

Car Credit 1st Inc., 603 Sumner Ave., Springfield 01108. Alex J. Friedman, 155 Longhill St., Springfield 01108. Auto sales. finance, etc.

Galeas Chiropractic, P.C., 939 Main St., Springfield 01103. James Galeas, same. Chiropratic practice.

Springfield 10 Point Coalition Inc., 39 Oakland St., Springfield 01108. Kateri Walsh, 42 Magnolia Terr., Springfield 01108. (Nonprofit) To mobilize the region’s faith-centered communities to address the causes and remedies of youth violence, substance abuse, gang activity, etc.

T-N-T’s Restaurant Inc., 46 Spear Road, Springfield 01119. Timothy Robert Ruel, same. Restaurant.

The Springfield Domestic Violence Center Inc., 240 Jeffrey Road, Springfield 01119. Nawane T. Holloway, same. (Nonprofit) To provide direct financial assistance and referral services to women, childrn and persons affected by domestic violence in Hampden and Suffolk counties, etc.

Universal Marketing Solutions Inc., 934 Main St., Springfield 01105. Carmano Bonavita, same. Marketing company.

WEST SPRINGFIELD

Another Chance for Homeless Cats Inc., 92 Bear Hole Road, West Springfield 01089. Virginia Danforth, same. (Nonprofit) To alleviate the distress and suffering of cats or kittens, especially stray, unwanted or homeless, etc.

Massachusetts Hockey 2008 Sledge Hockey Organizing Committee Inc., 20 Gregory Lane, West Springfield 01089. Allen T. Wright, same. (Nonprofit) To promote the common interests of the sport of Sledge Hockey for disabled persons, be the local organizing committee for the 2008 Sledge Hockey World Championships, etc.

Victory Community Development Corp., 521 Union St., West Springfield 01089. Tanya Daniels, 161 Hancock St., Springfield 01129. (Nonprofit) To work to prevent community deterioration, juvenile delinquency, neighborhood tension, etc.

Westside Chiropractic, P.C., 425 Union St., West Springfield 01089. Francesco N. Crivelli, D.C, 895 So. Branch Pkwy., Springfield 01118. Profession of chiropractic.

Departments

Holyoke Chamber Breakfast

Sept. 18: A regional business audience will hear about the latest economic research for cities across the state from 7:45 to 10:30 a.m. at the Kittredge Center of Holyoke Community College (HCC), hosted by the Greater Holyoke Chamber of Commerce. The breakfast event, titled ‘Modeling Change for Urban Communities,’ will feature guest speakers James Stergios, executive director of the Pioneer Institute, and Barry Bluestone, dean of the School of Social Science, Urban Affairs, and Public Policy, and director of the Center for Urban and Regional Policy at Northeastern University. The event is the first in a series of economic forecasting programs, and will feature two leaders in economic research and public policy. Tickets are $20 each, and reservations must be made in advance by calling the Holyoke Chamber at (413) 534-3376.

Casino Debate

Sept. 18: Will Massachusetts roll the dice on casino gambling? What are the implications if it does or doesn’t? A provocative discussion on the topic with proponents, opponents, and experts is planned from 8:15 to 10 a.m. at the Omni Parker House Hotel, Press Room, in Boston, hosted by members of the Mass. Institute for a New Commonwealth (MassINC). Panel members will include state Rep. Dan Bosley (D-North Adams) and Richard McGowan of Boston College, author of Government and the Transformation of the Gaming Industry and The Gambling Debate, due out in November. For more information, call (617) 742-6800, ext. 120.

Chamber Courses

Sept. 25/Oct. 2: The Greater Westfield Chamber of Commerce will sponsor two courses this fall to help businesses plan for both startup and growth. The first course, Strategic Planning, will be conducted Sept. 25, while the second, Business Plan Instruction, is planned Oct. 2, both from 7:30 to 9 a.m. Both courses will be held at the STCU office at 453 East Main St., Westfield (Westfield Shops Plaza), sponsors of the program. Norman Halls from the Holbrook Company will lead the courses. When individuals complete the course, free counseling will be available from the University of Mass. Small Business Development Center. The cost for both programs is $35 per person for any chamber member or $50 for nonmembers. For reservations and more information, contact Lynn Boscher at (413) 568-1618 or via E-mail at [email protected].

AIM Executive Forum

Sept. 28: The Associated Industries of Mass. Executive Forum will host Massachusetts House Speaker Salvatore DiMasi for a discussion of critical business issues facing the Legislature during the fourth quarter of 2007 at its breakfast and networking meeting. Registration, breakfast and networking begins at 8 a.m. at the Westin Hotel, 70 Third Ave., Waltham. Speaker DiMasi’s presentation starts at 8:30. For registration information, call Julie Fazio at (617) 262-1180 or Chris Geehern at (617) 834-4414, or visit www.aimnet.org.

Entrepreneurial Hall of Fame Dinner

Oct. 4: The Western Mass. Entrepreneurial Hall of Fame will honor its Class of 2007 at its Eighth Annual Induction and Banquet at the Log Cabin Banquet and Meeting House. The event, one of the region’s largest networking events, will start with a reception at 5:30 and dinner at 7. This year’s inductees are: the Bassett family (Bassett Boat Company); the Falcone family (Rocky’s Ace Hardware); Theodore Geisel (Dr. Seuss); the Gordenstein family (Broadway Office Interiors); Charles & Merriam Webster (Merriam-Webster Inc.); and the Roberts family (F.L. Roberts). Tickets are $150 per person; tables of 10, $1,500. For more information or to order tockets, call (413) 730-6157.

SCORE Workshop

Oct. 5: A workshop, Tips on Commercializing Your Innovation, sponsored by the Western Massachusetts chapter of SCORE, will be conducted from 9 a.m. to noon at the Scibelli Enterprise Center, One Federal St., Springfield. The workshop is specifically directed to the business innovator/inventor. Dave Wentworth, a SCORE counselor and businessman, will be the facilitator. The cost is $25 and pre-registration is required. For more information, call (413) 785-0314 to leave your name and phone number.

Fall Shopping Fair

Oct. 11: A ‘Fall Shopping Fair’ will be staged at Ludlow Country Club to benefit the Rays of Hope Foundation. The event, which kicks off at 5 p.m., will feature a number of local vendors displaying apparel, floral items, jewelry, culinary products, skin care items, and more. There is no entrance fee, but donations to benefit Rays of Hope will be accepted. For more information, call (413) 583-3434, ext. 2.

Education and Trade Fair Show

Oct. 17: The Realtor Association of Pioneer Valley, Inc. will sponsor its 14th annual Education and Trade Fair Show from 7:30 a.m. to 5 p.m. at the Springfield Sheraton. The event combines educational opportunities and a trade show for realtors and affiliates. Highlights will include keynote speaker Darryl Davis, a real estate trainer and motivational speaker; a continental breakfast and lunch for attendees, and a wine and cheese party at the culmination of the day’s festivities.

Money Smart Program

Oct. 30-Nov. 27: The Holyoke Credit Union will once again offer its free award-winning financial education program titled Money Smart this fall which covers a multitude of personal banking and finance subjects. The course will be conducted on Tuesdays from 6 to 8 p.m. for five consecutive weeks at the Holyoke Credit Union’s main branch at 490 Westfield Road, Holyoke. The program is free to the public, however, pre-registration is required. Registration may be made at any branch location or by calling (413) 532-7007.

Chefs for Healthy Babies

Nov. 5: Signature chefs from across Western Mass. will present a culinary extravaganza during the annual March of Dimes “Chefs for Healthy Babies” fundraiser that begins at 5:30 p.m. at The Log Cabin in Holyoke. Highlights of the evening affair also include a wine tasting and silent and live auctions. For additional information and online registration, visit www.marchofdimes.com/ma or call the Chapter office at (508) 329-2800.

Six Flags CEO To Address A.I.M.

Nov. 9: Marc Shapiro, president and CEO of Six Flags Inc., will outline his managing style for overseeing the world’s largest regional theme park company during the Associated Industries of Massachusetts Executive Forum meeting at the Westin Hotel, 70 Third Ave., Waltham. Registration begins at 7:45 a.m., followed by the program from 8 to 9:15 a.m. For registration information, call Julie Fazio at (617) 262-1180 or Chris Geehern at (617) 834-4414, or visit www.aimnet.org.

‘Selling Products Globally’

Nov. 15: Holland & Bonzagni, P.C., registered patent attorneys based in Longmeadow, will present an informative workshop from noon to 4:30 p.m. on how to sell products in today’s global market. The event is planned at the Crowne Plaza Hotel, 100 Berlin Road, Cromwell, Conn. Speakers include Carl R. Jacobsen and Sharon Bongiovanni, both of the Middletown U.S. Export Assistance Center; Stephen Sarro of A.N. Deringer, Inc.; Joseph H. Bartozzi, Esq., of O. F. Mossberg & Sons, Inc., and Donald S. Holland, Esq., of Holland & Bonzagni, P.C. The cost is $50, which includes a buffet luncheon. For more information, call (413) 567-2076 or register online at www.hblaw.org.

Bright Nights Ball

Nov. 17: East Longmeadow-based Hasbro Games will be the sponsor of the 2007 City of Bright Nights Ball, which will take on a Monopoly® theme. The event, the major fundraiser for the Spririt of Springfield, which puts on the annual holiday display in Forest Park known as Bright Nights, will take place in the ballroom of the Sheraton Springfield at Monarch Place. The black-tie event features a gourmet dinner, dancing and the opportunity to win and purchase some fabulous items. Guests will be able to purchase Monopoly deeds, everything from Baltic Avenue to Boardwalk, and redeem them for prizes. Bidding on five showcase items will begin on-line in early November and be completed the evening of the gala. Other premium items will be sold in an on-line auction. Auction items will be announced at a later date. In addition to Hasbro Games, the City of Bright Nights Ball is being supported by Bay State Health, Health New England, MassMutual Financial Group, and Sheraton Springfield. Tickets to the 12th annual City of Bright Nights Ball are $500 per couple. Tables of 10 are available for $2,500. For more information, contact the Spirit of Springfield at (413) 733-3800.