Giving Guide Sections
Regional Philanthropic Opportunities

GivingGuideArtWhile philanthropy is a year-round activity, the holidays are a time when many think about those who are in need, and how, in general, they can help make Western Mass. a better community for all who call this region home. To help individuals, groups, and businesses make effective decisions when it comes to philanthropy, BusinessWest presents its annual Giving Guide. On the pages that follow are profiles of 13 area nonprofit organizations, a sampling of this region’s thousands of nonprofits, including groups dedicated to everything from providing early-childhood education to finding homes for stray or unwanted animals; from filling the shelves of area school libraries to creating needed services for area senior citizens. These profiles are intended to educate readers about what these groups are doing, and also to inspire them to provide the support (which comes in many different forms) that these organizations and so many others desperately need.

George O’Brien, Editor
John Gormally, Publisher
Kate Campiti, Associate Publisher

To download a flip book of the 2013 Giving Guide click here

Columns Sections
Here’s a Helpful Estate-planning Year-end Checklist

Lisa L. Halbert

Lisa L. Halbert

As the end of the year approaches, this is a good time to take stock and review where you have been and where you want to head. Financial planners encourage annual reviews, employers start to consider year-end evaluations, and life coaches ask clients to reflect on steps taken and plans for professional growth. And estate planners encourage clients to periodically review elder and estate plans in order to confirm (or re-confirm) that all is in place.
Estate planning is not a static project to be finalized and then put on a shelf, never to be reviewed again. In truth, it is a never-ending process, one which requires periodic review in order to remain pertinent. At least every five years and upon major life events, pull out the documents and make sure they continue to be relevant. Further, periodic statutory changes dictate that your intentions will be best attained if documents are reviewed.
Among the action steps or paperwork to consider are the following:

List Your Assets
At the core of any good estate plan is a list of all of your assets, with estimated values. Generally this will include bank accounts, securities, real estate, retirement funds, insurances (life or disability), annuities, business valuations, and tangible personal property, just to name a few. Identify whether each asset is owned in your name alone (and with or without a beneficiary designation) or jointly with another, and whether it carries a beneficiary designation or is held in trust. This information informs an estate-planning attorney as a beginning point. After your estate plan is fully developed, do not be surprised if assets are re-titled or change columns.

Last Will and Testament
A last will and testament controls assets that are held in your name alone and without a designated beneficiary at your time of death. These are the only assets that go through the probate process. Your will provides a road map as to who you would like to receive your probate assets. It can also provide for forgiveness of debt or allow someone temporary use of an asset (such as living in a home until a certain age, or a certain event occurs).
Generally, a will allows you to control and determine who inherits your estate at your death. (Exceptions to this statement are that a surviving spouse and minor children have certain statutory rights that take priority over the terms of the will, even if you intended to disinherit the spouse and/or child.)
Under the Massachusetts Uniform Probate Code (MUPC), which went into effect March 31, 2012, the probate process has now been expedited and no longer requires as much court intervention or oversight, although court supervision is available where appropriate.
If you pass away without a will (referred to as dying ‘intestate’), state law dictates how your assets get distributed. Historically, if you die intestate, survived by a spouse and children, your assets are allocated among them. Under the MUPC, if you die intestate and are survived by your spouse and children of both you and your spouse (whether biological or adopted), then your spouse will receive your entire net estate, without any portion specifically allocated to the children of both you and your spouse.
The MUPC also changes the title of the person appointed to oversee the administration of an estate to a personal representative (PR). Further, the MUPC provides a list of individuals who have priority to serve as your PR. At the top of the list is your spouse, and then a child (over the age of 18), etc. However, if you die intestate and the spouse does not want to serve as the PR, the MUPC allows the spouse to designate someone else to act as the PR, even if an adult child wants to serve. And while the statute is a bit more complex, the point is that you should consider whether it is more thoughtful and prudent to effectuate your intentions by dying with or without a will.
If you want to know that all of those you love will receive certain assets, then have a will or other estate-planning document prepared. Particularly for those who might not have a spouse, but do have good friends or charitable inclinations, a will is likely a solid start to accomplish those same distributions.
A will might also have some significance prior to your death. During your lifetime, if you become incapacitated and another is put in charge of your assets and financial management, there may be occasions where gifts are appropriate and the fiduciary could look to your will in order to figure out who or what entities are most dear to you. The will, therefore, may offer some direction even during your lifetime.

Trust-based Planning
Depending upon your assets, intended beneficiaries, and other information, a trust might be a better option to accomplish your preferred distributions than a will. A trust is a document with three major players: the person who creates it (you, also known as the grantor), the trustee (who could be you and/or others and is the one who actually administers or manages the assets), and the beneficiaries (who could be you and/or others who receive a benefit under the trust). It provides an instruction manual or road map as to how you want your assets (and debt) managed and invested, as well as distributed. It is especially useful if there are minor beneficiaries and you want to know that instructions are followed long-term, or where another needs some long-term financial assistance or management (such as a special or supplementary-needs trust).

Beneficiary Designations
Confirm that beneficiary designations on your various accounts remain current and in line with your overall estate plan. Types of assets that frequently carry opportunities for beneficiary designations include insurance, annuity, retirement accounts, and/or some brokerage accounts (accounts that hold securities and other investments). Beneficiary designations (other than to your estate) completely avoid the asset going through probate, and there may be some income-tax advantages to naming a beneficiary directly, rather than your estate or trust.
Keep in mind that the individuals or entities named on the beneficiary designation are the recipients to whom the assets will be paid. If your estate plan is premised on having assets go through your probate estate, and therefore directed to be distributed through your will, but the beneficiary designation is not changed to be consistent with that approach, your plan will be defeated.
An estate plan, once completed, may use a blend of assets that are directed to specific beneficiaries via designation, as well as assets that go through probate or a trust. Retirement assets may have a better income-tax benefit if directed to specific individuals or charities (especially if you are looking to save an income-tax bite to the estate), while life insurances might be more appropriate to go through probate. Each client situation is different.
If you are divorced and intend for your ex-spouse to receive assets via a beneficiary designation that has not been changed since the divorce, revisit the designation. Under the MUPC, divorce effectively revokes certain beneficiary designations to a prior spouse. You may need to take affirmative steps to insure that the designation will be upheld by renewing it post-divorce.

Same-sex Spouses
On June 26, 2013 the Supreme Court of the United States issued a decision that addressed the legality of the Defense of Marriage Act (DOMA). The court determined that, although each state may regulate marriage for its citizens, once married, all spouses are to be treated equally under federal law. For planning purposes, this impacts not only your federal income taxes, but Social Security benefits, FMLA, and health-insurance coverage.
Retirement benefits from a qualified retirement plan will be required to allow the surviving spouse of a married couple, whether same-sex or heterosexual, to withdraw the funds over the surviving spouse’s lifetime. IRAs that allow a spouse to roll over inherited assets into his or her own IRA are now allowed. There are more than 1,000 federal benefits that may be impacted by this ruling. Check beneficiary designations as well as federal tax withholding (IRS Form W-4).
Same-sex married residents no longer need to file separate federal tax returns for each spouse. Married filing jointly or married filing separately is the same for all married couples. In fact, you might want to consider amending your returns for 2011 and 2012. While an amended return is not guaranteed to benefit you, if you do not look into it, you will never know.
For estate planners, another significant change is that same-sex couples now are able to take advantage of the unlimited marital exemption to transfer assets between spouses during life, as well as at death. For high-wealth couples, portability of the estate-tax exemption at the death of the first spouse to a surviving spouse is now allowed. With an estate-tax exemption currently at $5.25 million per spouse, this allows a same-sex married couple to have a combined $10.5 million estate-tax exemption. While you might not think it impacts you, if the surviving spouse wins a large lottery ticket or comes into money for any other reason, even after the first spouse’s death, having elected portability may result in a significant estate-tax savings.

Healthcare Proxy (HCP)
Review your HCP to confirm that it identifies current designations of those whom you want making healthcare decisions for you if and when you can no longer make or communicate them on your own. It can only benefit you to list appointees to serve in consecutive order. Ask your attorney whether additional provisions to your document would be prudent.
For example, do you have a religious belief that needs to be articulated? Would you allow certain drugs to be administered that might otherwise require court approval? Do you want your healthcare agent to choose a nursing home for you if it becomes necessary? Once signed, provide your HCP to your healthcare providers and other physicians and hospitals. Some peoplekeep a copy on the refrigerator, in the car, or with other important papers. And, of course, provide a copy of your HCP to those you have appointed as decision makers.
Even though you may have already signed a HCP at your attorney’s office, did you more recently have a medical procedure where you signed a “new” HCP in the physician’s office or hospital? Understand that by signing the new form you revoked the prior one. Though it might not have been your intention, reconvene with your attorney to discuss whether to re-sign the old document. It was likely more comprehensive and the product of greater deliberation.
Without an HCP, if healthcare decisions need to be made for you, a court will appoint a guardian to make sure they are made. Your spouse does not automatically have that right. The benefit of an HCP is that you get to choose those individuals who you trust to make decisions for you, as opposed to having a court choose.

Do-not-resuscitate Order
The DNR is not prepared by your attorney. It is available to be signed in your physician’s office, and it states that, if your heart stops, you do not want extraordinary measures taken to restart it. A DNR is not interpreted to mean that you want to be taken off of medical machinery (and be allowed to die) if you are being kept alive only by such mechanical devices.

Durable Power of Attorney
The DPA allows you to appoint people to assist with financial management of assets in your name (and not in trust) while you are alive. It terminates at the moment of death. A DPA can be very broad or narrow in the actions which the appointee (the attorney-in-fact) is authorized to take. The benefit of a DPA is that you, not a court, choose who can have access to your financial information. A DPA can allow the attorney-in-fact to have access to your assets even though you are fully capable of thinking and acting for yourself (for example, while away on vacation), or it can be written to allow access only if and when you start to fail mentally.
A DPA does not change the underlying ownership of the asset. It merely allows another to act as your fiduciary, step into your shoes, and make decisions as your agent. If an asset is owned by you and you alone, then at your death, the authority of the attorney-in-fact terminates, and the asset then goes through your will, unless there is a beneficiary designation attached to it.
Provide the DPA to your appointee(s), or advise the appointee of your attorney’s name so that the document can be located if needed. Remember, if no one knows about it, or you fall ill and cannot communicate where the document is located, court action might still result.

Passwords
While not directly related to estate planning, a more controversial issue arises regarding passwords. While any IT person will advise against making a comprehensive list of your accounts and associated passwords, those same individuals might not regularly work with a segment of the population that may become ill or lose their memory.
There is no perfect solution in this electronic world. Perhaps you prefer to prepare the list of passwords and save it on paper, publish it to your attorney-in-fact under a DPA, or provide a copy to your legal counsel.
Others recommend putting the passwords into a paper file and filing it at the back of your filing cabinet, backwards. The list should be comprehensive and cover whatever assets you access (such as an ATM card) and electronic accounts, whether for bank, brokerage, credit card, loan, and even health-related information. It also helps to print out the most recent security questions and answers, too.

Important Papers
Organize a filing system for important papers. If an alphabetical system is not your style, consider putting all important papers in one place. Documents to be retained include Social Security card, copy of birth certificate, and legal documents (will, trust, HCP, DPA, marriage license or divorce decree, and funeral-related paperwork). Include on this list your children or next of kin and their addresses. If you should die, and a non-family member is involved, it makes locating family much easier.

Health Insurance and the Affordable Care Act (ACA)
This checklist would be incomplete if you are not reminded about open enrollment for many health-insurance plans in general, and the ACA in particular (open enrollment has been extended through March 2014). Even if you currently have health insurance, there may be financial advantages to reviewing the costs associated with the ACA. This is particularly true for blended families, those where an ex-spouse continues to be covered, or where you are straddling being on Medicare yourself, but have children to cover.

Conclusion
This checklist provides a starting point. For more information, contact an estate-planning professional for a comprehensive review of your plans. n

Lisa L. Halbert, Esq. is an associate in the Northampton office of Bacon & Wilson, P.C. A member of the estate planning, elder, and real estate departments, she is especially focused on legal matters relating to elder and estate planning, and asset protection; (413) 584-1287; baconwilson.com/attorneys/halbert

Departments Picture This

Send photos with a caption and contact information to:  ‘Picture This’ c/o BusinessWest Magazine, 1441 Main Street, Springfield, MA 01103 or to [email protected]

Night at the Museum

IMG_1153Herbie,-Tim-Allen-and-three-othersHolly,-Stuart,-Carol-&-Noel-LearyAt a sold-out Holiday Gala 2013 on Dec. 5, attendees enjoyed cocktails at the Michele and Donald D’Amour Museum of Fine Arts before strolling across the Quadrangle for an elegant dinner in the Lyman and Merrie Wood Museum of Springfield History.  The annual event, which benefits the Springfield Museums, featured live jazz by Berkshire Jazz Underground and vocalists from Springfield College. Top right: from left, Brian Lees, former Hampden County Clerk of Courts; Heriberto Flores, executive director, New England Farmworkers Council; Mary-Beth Cooper, president of Springfield College; Tim Allen, United Way of Pioneer Valley and Springfield city councilor; and Vanessa Otero, director of the North End Campus Coalition. Bottom left: from left, Stuart Prall; Holly Smith-Bové, Springfield Museums president; Carol Leary, president of Bay Path College; and her husband, Noel Leary.
Photos by Ed Cohen

Going Out in Style

IMG_1161IMG_1159More than 175 friends, colleagues, and area business owners and managers turned out at the Castle of Knights in Chicopee on Dec. 9 to honor Gail Sherman, who recently announced that she will be retiring after 17 years as director of the Greater Chicopee Chamber of Commerce. At left: Sherman with Ron Proulx, business director of Dave’s Truck Repair in Springfield and chairman of the chamber’s board of directors. Right, Sherman shares a moment with Joe Peters, former chairman of the chamber’s board and CEO of Universal Plastics, and Doris Ransford, longtime director of the Greater Holyoke Chamber of Commerce, who partnered with Sherman on a number of initiatives and retired herself in 2012.

Into the Next Phase

BWard-Retire-Party-72BWard-Retire-Party-96BWard-Retire-Party-131BWard-Retire-Party-117The Regional Employment Board (REB) of Hampden County staged a retirement party for long-time executive director Bill Ward on Dec. 10 at the Log Cabin Banquet and Meeting House in Holyoke. More than 300 friends and associates, including local, state, and national political leaders, honored Ward — who was one of the first winners of BusinessWest’s Difference Makers award — for his more than 30 years of tireless work to address and improve workforce issues. Left to right from top left: Ward poses with Michael Ashe, Hampden County Sheriff; Team Hoyt, son Rick and father Dick, with Ward, a one-time chairman of the board at Kamp for Kids, a camp for physically disabled and able-bodied children founded by the Hoyt family; Ward is flanked by son Christopher, customer service representative for Fedex, and daughter Michelle Ward, a writer and reporter for People magazine; REB staff members gather around Ward after the festivities.Photos by Michael Epaul

Bottom right photo by Ed Cohen

Court Dockets Departments

The following is a compilation of recent lawsuits involving area businesses and organizations. These are strictly allegations that have yet to be proven in a court of law. Readers are advised to contact the parties listed, or the court, for more information concerning the individual claims.

CHICOPEE DISTRICT COURT
Baystate Elevator Co. v. CDM Properties, LLC
Allegation: Breach of written elevator maintenance agreement: $10,000
Filed: 10/25/13

Mary Lou Sanborn v. Lapinski Electric Inc. and Christopher Lapinski
Allegation: Breach of settlement agreement: $15,000
Filed: 11/7/13

GREENFIELD DISTRICT COURT
Emily Bauer v. ServiceNet Inc. and Micah Matthia
Allegation: Negligent operation of a vehicle causing injury: $24,999
Filed: 11/6/13

Yvette Ramirez v. Holyoke Mall Co., L.P.
Allegation: Negligent maintenance of property causing injury: $3,634.86
Filed: 10/17/13

HAMPDEN SUPERIOR COURT
Jack Clemente v. Gary Martinelli and Martinelli Descenza PC
Allegation: Unfair and deceptive acts in representation as a personal attorney: $700,000
Filed: 10/25/13

Jose Feliciano v. Basketball League of Western MA, Roman Catholic Diocese of Springfield, Holy Name Parish, and Springfield Heat Youth Basketball
Allegation: Negligent hiring, failure to provide adequate security, assault and battery by a coach: $8,440.32
Filed: 10/23/13

Pioneer Valley Hotels Inc. v. Set in Concrete Inc.
Allegation: Breach of contract and negligence: $31,425
Filed: 11/5/13

William Wessig v. Edward Desarkis d/b/a Deluxe Limousine Service
Allegation: Defendant misclassified plaintiff as an independent contractor and failed to pay wages and overtime: $30,000
Filed: 11/8/13

HAMPSHIRE SUPERIOR COURT
Amcor Inc. v. Hi-De Liners Inc.
Allegation: Non-payment of goods sold and delivered: $96,491.28
Filed: 9/4/13

CNH Capital America, LLC v. Scott Hutkowski d/b/a Long Plain Farm
Allegation: Action for redelivery and repossession of certain goods and money damages as a result of default under the terms of a security agreement: $25,847.96
Filed: 9/13/13

HOLYOKE DISTRICT COURT
Inter-Ocean Investments d/b/a Fine Writing, LLC v. Jaishri J. Singh d/b/a ABC Gifts
Allegation: Unpaid credit-card charges: $2,115.79
Filed: 11/8/13

Juan C. Arevalo v. Philip B. Rayder, the Martin-Brower Co., LLC, CJ Transportation, LLC, and Reyes Holding Inc.
Allegation: Negligent operation of a motor vehicle: $13,173.49
Filed: 9/26/13

SPRINGFIELD DISTRICT COURT
Liberty Mutual Insurance Co. v. DB Installation Inc.
Allegation: Balance due on workers’ compensation policy: $6,990.17
Filed: 9/25/13

The Travelers Indemnity Co. v. Thomas Engwer III d/b/a Thomas Engwer Trucking
Allegation: Breach of contract and monies owed: $10,821.00
Filed: 10/16/13

Chamber Corners Departments

AFFILIATED CHAMBERS OF COMMERCE OF GREATER SPRINGFIELD
www.myonlinechamber.com
(413) 787-1555

• Dec. 18: ERC5 Holiday Party, 5-8 p.m., at Spoleto, 84 Center Square, East Longmeadow. For more information, contact Cecile Larose at (413) 755-1310 or [email protected].
• Jan. 8: ACCGS Business@Breakfast, 7:15-9 a.m., at Ludlow Country Club, 1 Tony Lema Drive, Ludlow. The program will be “Success of Small Business,” a moderated panel discussion. For more information, contact Cecile Larose at (413) 755-1310 or [email protected].
• Jan. 15: ACCGS After 5, 5-7 p.m., at the Melha Shrine Center, 133 Longhill St., Springfield. Come clown around with us! Cost: $5. For more information, contact Cecile Larose at (413) 755-1310 or [email protected].

CHICOPEE CHAMBER OF COMMERCE
www.chicopeechamber.org
(413) 594-2101

• Dec. 18: December Salute Breakfast, 7:15-9 a.m., at the Log Cabin Banquet & Meeting House, 500 Easthampton Road, Holyoke. Cost: $20 for members, $26 for non-members.

GREATER EASTHAMPTON CHAMBER OF COMMERCE
www.easthamptonchamber.org
(413) 527-9414

• Dec. 17: Holiday Dinner Dance, 6 p.m., at the Delaney House, Holyoke. Menu: maple glazed turkey, roast loin of pork, tenderloin of beef carving station, sesame seared tuna, Asian vegetable medley, and more; seafood station; chef-attended pasta station; lavish greens, vegetables, and fruit-salad station; butler-style hors d’oeuvres; Viennese dessert table; cash martini and full-service bars. Dance the night away with D.J. Fred from B & B Entertainment. Cost: $50 per person inclusive. Purchase a table of eight for the price of seven. To order tickets, e-mail [email protected], or call (413) 527-9414.
• Dec. 17: GRIST (Get Real Individual Support Today) Meeting, 9 a.m., at the chamber office, 33 Union St., Easthampton. Are you a business of one? Are you a small-business owner without your own marketing department? Do you ever wish you had someone to toss around some ideas with about growing your business? The GRIST group can help. It’s a new  hamber member benefit, an ongoing small group for folks who want to meet regularly to share ideas and get advice on the daily challenges of running a successful business. Like the saying ‘all is grist for the mill,’ we feel that any idea or word of advice that one business person can share with another is of potential value in helping each other’s business grow. This small group of 10 to 15 people is limited to chamber members and those interested in joining the chamber. We welcome interested guests to attend one meeting to see what the group is all about. GRIST meets the first and third Tuesday of each month from 9 to 10 a.m. at the chamber office. RSVP by the Monday preceding each meeting to Fran Fahey at [email protected] or Derek Allard at [email protected]. Call Fahey at (413) 529-1189 or Allard at (413) 282-9957 to find out more.
• Jan. 23: Big Raffle Drawing, 6 p.m. Only 300 tickets are for sale each year. Grand prize: $5,000; second prize: $500;
third prize, $200; fourth prize: $100, fifth prize: $50. The drawing takes place at the annual dinner meeting, Jan. 23, and you do not need to be present to win. For more information or to enter, visit www.easthamptonchamber.org.

GREATER HOLYOKE CHAMBER OF COMMERCE
www.holycham.com
(413) 534-3376

• Dec. 18: Chamber After Hours, 5-7 p.m., at the Delaney House, One Country Club Road, Holyoke. Cost: $10 for members, $15 cash for non-members.

GREATER NORTHAMPTON CHAMBER OF COMMERCE
www.explorenorthampton.com
(413) 584-1900

• Dec. 17: 2013 December Incite Breakfast, 7:30-9 a.m. Incite Information presenting speaker: Kathleen McCarthy, Smith College President. Series sponsor: United Personnel. Admission: $20 for members, $30 for non-members.
• Jan. 28: Nonprofit Marketing Roundtable 2014 Workshop, 8-9:30 a.m., at the Greater Northampton Chamber of Commerce, 99 Pleasant St., Northampton. Presented by the Creative Marketing Group. Struggling to gain visibility with your target audience? Are your marketing materials producing tangible results? Are your best messaging ideas living only in your head? The  chamber has help on the way. Three women business owners — Janice Beetle, Ruth Griggs, and Maureen Scanlon of the Creative, a marketing and communications collaboration in Northampton — will lead a nonprofit Flash marketing workshop. They will meet with business owners, listen to your marketing and communications concerns, and help you brainstorm practical, professional solutions on the spot. Learn more about how to strategize, advertise, brand, and promote your business; reach the media; and maximize your message in person, in print, and online. The workshop is free, but pre-registration is required, and space is limited. To register, contact Jasmin Tomic at (413) 584-1900 or [email protected].

PROFESSIONAL WOMEN’S CHAMBER
www.professionalwomenschamber.com
(413) 755-1310

• Jan. 15: PWC Tabletop Business Expo/Luncheon, 11:30 a.m. to 1:30 p.m., at the Carriage House, Storrowton Tavern, West Springfield. Showcase your product or service. For more information about the Professional Women’s Chamber, contact Cecile Larose at (413) 755-1310 or [email protected].

GREATER WESTFIELD CHAMBER OF COMMERCE
www.westfieldbiz.org
(413) 568-1618

• Jan. 8: January After 5 Connection, 5-7 p.m., at the Westwood Restaurant & Pub, 94 North Elm St., Westfield. Sponsored by Northpoint Mortgage. Cost: $10 for members, $15 for non-members, cash at the door. Haven’t been to an After 5? Your first one is free. For more information or to register, contact Pam at (413) 568-1618.
• Jan. 13: Health Care Symposium (time to be announced), at the Dever Stage, Parenzo Hall, Westfield State University. Presenter: Lynn Nichols, president of the Mass. Hospital Assoc. Sponsored by Noble Hospital. For more information or to register, contact Pam at (413) 568-1618.

WEST OF THE RIVER CHAMBER OF COMMERCE
www.ourwrc.com
413-426-3880

• TBA: January Coffee with Mayor Cohen. Date and location to be announced. Keep checking website for updates, or e-mail [email protected].
• Feb. 5: Wicked Wednesday, 5-7 p.m., at Crestview Country Club, Agawam. Wicked Wednesdays are monthly social events hosted by various businesses and restaurants. These events bring members and non-members together to network in a laid-back atmosphere. Cost: free for chamber members, $10 for non-members. (Event is open to the public; attendees must pay at the door if they’re non-members.) For more information, contact the chamber office at (413) 426-3880, or e-mail [email protected].
• Feb. 26: West of the River Chamber of Commerce Legislative Breakfast, 7-9 a.m., at the Storrowton Tavern Carriage House, West Springfield. Cost: $25 for members, $30 for non-members. For more information, contact the chamber office at (413) 426-3880, or e-mail [email protected].

YOUNG PROFESSIONAL SOCIETY OF GREATER SPRINGFIELD
www.springfieldyps.com

• Dec. 19: Third Thursday, 5-7 p.m., at the Springfield Museum of Science, 21 Edwards St., Springfield. Join us as we take our monthly Third Thursday Holiday Party to the Springfield Museum of Science and its Magic of Gingerbread Exhibit. You will enter a realm of fanciful gingerbread houses created by local bakeries, schools, youth groups, individuals, and families as part of an annual competition. Contestants were inspired by favorite holiday stories, historic places, and their own imaginations to create these marvelous gingerbread displays. Come take a stroll through this magical world filled with gingerbread houses, decorated holiday trees, and scenes inspired by the classic holiday tale A Christmas Carol. Light hors d’oeuvres and cash bar will be provided by Elegant Affairs. Cost: free for YPS members, $10 for non-members.
• Jan. 16: January Third Thursday YPS Open House, 5-7 p.m., at the Colony Club, 1500 Main St., Springfield. Don’t miss this upcoming Third Thursday and the unique opportunity to become more involved with the YPS. Complementary parking in the Tower Square garage with elevator access directly to the venue. YPS is a guest of the Colony Club for this event. We ask that you please respect and follow their business-casual dress code; jeans will not be permitted. There will be a cash bar and hors d’oeuvres. Invite your friends and bring plenty of business cards. Cost: free for YPS members, $10 for non-members, including food and a cash bar.

Agenda Departments

Nonprofit Marketing Roundtable
Jan. 28: Struggling to gain visibility with your target audience? Are your marketing materials producing tangible results? Are your best messaging ideas living only in your head? The Nonprofit Marketing Roundtable 2014 Workshop will be held from 8 to 9:30 a.m. at the Greater Northampton Chamber of Commerce, 99 Pleasant St., Northampton. Three women business owners — Janice Beetle, Ruth Griggs, and Maureen Scanlon of the Creative, a marketing and communications collaboration in Northampton — will lead a nonprofit Flash marketing workshop. They will meet with business owners, listen to your marketing and communications concerns, and help you brainstorm practical, professional solutions on the spot. Learn more about how to strategize, advertise, brand, and promote your business; reach the media; and maximize your message in person, in print, and online. The workshop, presented by the Creative Marketing Group, is free, but pre-registration is required, and space is limited. To register, contact Jasmin Tomic at (413) 584-1900 or [email protected].

Difference Makers 2014b
March 20: The sixth annual Difference Makers award program, staged by BusinessWest, will be held at the Log Cabin Banquet & Meeting House. Details on the event will be published in upcoming issues of the magazine. Difference Makers is a program, launched in 2009, that recognizes groups and individuals that are, as the name suggests, making a difference in this region. See the story here for more information about the program and a list of past winners. The editors and publishers of BusinessWest are currently reviewing nominations for the class of 2014, and will accept nominations through Dec. 20. The winners will be announced in the magazine’s Feb. 10 issue. For more information, call (413) 781-8600.

Departments People on the Move

A. Hazel Mugo

A. Hazel Mugo

The law firm Bulkley Richardson announced that A. Hazel Mugo has joined the firm as Counsel. A member of the Business and Finance Department, she focuses her practice on general corporate, business, and financial law and commercial transactions. Mugo works principally in Bulkley Richardson’s Springfield office, and is also a member of the New York Bar. She has advised borrowers and lenders on all aspects of financing, including secured and unsecured debt financing, and venture-capital and acquisition financing. She has also advised financial institutions on private placements and securities-law matters. Mugo teaches mutual-fund and hedge-fund law at the University of Connecticut School of Law on an adjunct basis, and serves as a fellow at the school’s Insurance Law Center. She earned her doctorate and LL.M. from Harvard Law School, and LL.B., magna cum laude, from the University of Nairobi in Kenya, and practiced as a corporate associate at major international firms.
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Caron LaCour

Caron LaCour

West Springfield-based Burkhart, Pizzanelli, P.C. announced that Caron LaCour has joined the certified public accounting firm. LaCour’s prior experience includes six years with J.M. O’Brien & Co., P.C. as a Senior Tax Specialist and 11 years as a Staff Accountant for Kostin, Ruffkess & Co., LLC. LaCour received her BS in Accounting from Western New England University.
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David Chase

David Chase

The Gray House recently inducted David Chase, Vice President/Commercial Lender at Hampden Bank in Springfield, to its board of directors for a three-year term. The nonprofit organization is a small neighborhood human-services agency that assists neighbors facing hardships in meeting their immediate and transitional needs by providing food, clothing, and educational services in a safe, positive environment in the North End of Springfield. Chase, who has more than 20 years of banking experience, also serves on the Agawam Planning Board, is a member of the Board of Directors of the West of the River Chamber, and is a member of the Rotary Club of Springfield.
•••••
Hampden Bank recently announced the following:
Amy Scribner

Amy Scribner

Amy Scribner has been promoted to Vice President and Director of Marketing. She joined Hampden Bank in 1990 and has worked in the Marketing Department since 2002. She is now responsible for the support of the bank’s strategic marketing initiatives as well as all marketing and advertising; and
Tara Corthell

Tara Corthell

Tara Corthell has been promoted to Senior Vice President and Director of Finance. She joined Hampden Bank in 2005 as the Financial Manager; she previously worked at Investors Bank & Trust in Boston as a Reporting and Compliance manager. Corthell will oversee all of the organization’s financial functions.
•••••
The Greater Holyoke Chamber of Commerce announced its first-ever Chamber Ambassador of the Year Award, honoring Darlene Morse, Business Account Representative at CareerPoint. Morse received the award after volunteering the most hours of any ambassador this past year. Since becoming an ambassador in 2006, Morse has attended and assisted in over 100 events. Morse and her manager, CareerPoint Executive Director David Gadaire, will be honored at the chamber’s Holiday Business Breakfast on Dec. 11 at the Delaney House in Holyoke.
•••••
Ralph Abbott Jr.

Ralph Abbott Jr.

Skoler, Abbott & Presser, P.C., a Springfield-based labor and employment law firm serving the Greater Springfield area, announced that Ralph Abbott Jr. was named to the Best Lawyers 2014 Springfield, Mass., as Labor Law-Management Lawyer of the Year. A partner in the firm since 1975, Abbott represents management in labor relations and employment-related matters, providing employment-related advice to employers, assisting clients in remaining union-free, and representing employers before the National Labor Relations Board. Those honored as Lawyers of the Year have received particularly high ratings in surveys by earning a superior level of respect among their peers for their abilities, professionalism, and integrity. This is Abbott’s second win in three years.
•••••
Allison Chen has been named Manager of Great Ideas at Springfield Technical Community College (STCC). Formerly with Fidelity Investments in Smithfield, R.I., Chen brings her experience in business analysis, customer experience, satisfaction planning, and service delivery with her to STCC, where she will serve as Manager of Great Ideas, a ‘Voice of the Associate’ program implemented at the college in 2011 to better serve the campus community. The Great Ideas program has implemented more than 1,500 employee ideas with a projected cost savings to the college of more than $700,000. Chen earned her BS in 1997 from the UMass Amherst and her MBA from Boston College in 2011.
•••••
Elvira Loncto

Elvira Loncto

Elvira Loncto, a Service Line Manager of Geriatrics and Extended Care at VA Central Western Massachusetts Healthcare System, was recently honored at the 11th annual Excellence in Government Awards luncheon, hosted by the Federal Executive Assoc. of Western Massachusetts (FEAWM) at the Log Cabin Banquet & Meeting House.  The FEAWM recognizes the best and the brightest employees in federal service in the region in 15 categories. Loncto supervises staff in seven community-care programs, is the local administrator of the Community Living Center, and oversees a substantial budget, which impacts older enrolled veterans from Berkshire County to Fitchburg.
•••••
The Springfield Group of Northwestern Mutual recently appointed Cathy Hunter, Nico Santaniello, and Timothy Barnes as Financial Representatives. They will join a network of specialists offering a wide array of products including business-continuation planning, business risk management, financial planning, retirement planning, and more. Before joining Northwestern Mutual, Hunter was a Real Estate Broker at Goggins Real Estate in Northampton, and received a bachelor’s degree from West Chester University of Pennsylvania. Previous to joining Northwestern Mutual, Santaniello was a Teller at TD Bank in Longmeadow, and received a bachelor’s degree in Finance from Western New England University. Prior to his new position, Barnes was Life Enhancement Director at Loomis Communities, and received an associate’s degree from Holyoke Community College and a Community Health certificate from Springfield Technical Community College.

Company Notebook Departments

HCC to Receive $20.3M to Renovate Campus Center
HOLYOKE — Holyoke Community College will receive more than $20 million over the next few years to renovate its Campus Center. Massachuetts Gov. Deval Patrick announced a plan earlier this month to spend $1.8 billion on capital-improvement projects throughout the state. HCC’s share will be $300,000 in the current fiscal year, FY 2014, and an additional $20 million over the next few years. “We are most appreciative of this commitment by the state,” said HCC President William Messner in a message to the HCC community, “as it will address a critical need and be a significant step in alleviating deferred maintenance issues on our campus.” The $300,000 will be used for planning, with the $20 million to be spent on renovations and improvements. The main priority for the Campus Center project is to waterproof the building, said Bill Fogarty, vice president of Administration and Finance. The Campus Center, or G building, was the last of the original campus buildings to be constructed after HCC moved to Homestead Avenue, opening in 1981. The third floor was renovated in 2009 and turned into a center for Electronic Media Arts. The building has long been plagued by leaks, and makeshift internal drainage systems constructed from aluminum, housing gutters, garden hoses, and buckets, are evident throughout the building. “There is a serious water-infiltration issue that needs to be addressed,” Fogarty said. “We have plastic bags over expensive equipment over there. It’s ridiculous.” Beyond the waterproofing, administrators are considering a number of different options for renovations, including possible expansion. One idea is to move the Campus Bookstore from the first floor to the second floor and the Student Activities Office from the Donahue Building to be closer to the Food Court, “so we can have some synergy and build more instructonal space on the first floor,” said Fogarty. Another option is to move the HCC Welcome Center, which houses Admissions and Student Account Services, from the second floor of the Frost Building to the Campus Center. Fogarty said he favors moving the Culinary Arts program from the Frost Building to the Campus Center to be closer to HCC’s food-service operation. Expanding kitchen space would allow HCC to offer an associate degree in Culinary Arts. Currently, HCC offers Culinary Arts as a one-year certificate program.

Monson Savings Bank Is SBA Lender of the Year
MONSON — Monson Savings Bank has been named the Western Mass. “7a Lender of the Year” by the Small Business Administration (SBA). Robert Nelson, SBA district director for Massachusetts, and Anne Hunt, SBA lead lending specialist, presented Steve Lowell, president of Monson Savings Bank, with the Lender of the Year Award at the bank’s Loan Center on Nov. 18. Monson Savings earned the award by closing on more of the SBA’s flagship small-business 7a loans in Western Mass. than any other bank during the SBA’s 2013 fiscal year. The bank made these loans to a wide variety of retail, professional, and consumer-service-oriented businesses in more than 10 different industries from transportation to construction; childcare to healthcare. “This is a very exciting award for us,” Lowell said, “because it goes to the heart of our brand promise to help small businesses prosper. These are the businesses that drive our local and regional economies, and it feels great to play a role in this economic activity.” Lowell accepted the award on behalf of the entire commercial-lending and loan-servicing departments at the bank, most of whom were present at the ceremony.  “It was great for the SBA officials to come to our offices to present the award because it’s so important to recognize the people who work so hard for and care so much about our business customers,” said Lowell.

Chick-fil-A to Open Restaurant in Chicopee
CHICOPEE — Chick-fil-A will open its first restaurant in Chicopee in early 2014. To be located at 501 Memorial Dr., the 4,976-square-foot restaurant is project to open in the first quarter of the year, and create roughly 80 new jobs. The restaurant will seat 135 people and offer wi-fi, a drive-thru, and an indoor play area. As it does at every grand opening, Chick-fil-A will celebrate its arrival in Chicopee by giving away a one-year supply of free Chick-fil-A meals (52 certificates) to the first 100 adults in line on opening day. Owner/operator Robert Hewes has been selected to operate the Chicopee restaurant.

MGM Springfield, Ludlow Announce Surrounding-community Agreement
LUDLOW — MGM Resorts International announced that it has finalized the first surrounding-community agreement for its MGM Springfield proposal with the town of Ludlow. Earlier this month, members of the town’s board of selectmen unanimously endorsed the agreement. Mike Mathis, MGM Resorts Vice President of Global Gaming Development, said that “the first agreement is an important one. It has energized us, and demonstrates that, with good communication and an open mind, there is a way forward for all parties involved. We thank the Ludlow town leaders for their hard work and cooperation leading up to today.” The agreement will pay Ludlow $50,000 upfront and a minimum of $100,000 annually based on a third-party impact analysis. Collaboratively, MGM and designated surrounding communities will work to select a third-party analyst. Additionally, the agreement includes a look-back period on the first- and fifth-year anniversaries so that the actual impacts can be measured and addressed. In addition to the mitigation dollars that have been agreed upon between Ludlow and MGM, the company will contribute, through state-tax payments, to certain funds set up by the Massachusetts gaming law. Surrounding communities can go through the Mass. Gaming Commission to draw upon these funds for additional unforeseen impacts. MGM has been working with officials from eight communities to better understand their questions and concerns around the MGM Springfield project. As a result of these meetings and communications, the MGM team hopes to come to similar agreements before its application is due on Dec. 31. MGM Springfield, an approximately $800 million resort, is proposed for 14.5 acres of land between Union and State streets, and between Columbus Avenue and Main Street. MGM is seeking the sole gaming license in Western Mass.

FSB Receives SBA Award for Lending Program
FLORENCE — Florence Savings Bank has received the 2013 Western Massachusetts SBA 504 Lender of the Year by Dollars Award from the U.S. Small Business Administration (SBA). The SBA 504 Loan Program is available to help startup and existing businesses with a wide range of activities, including working capital and to purchase, renovate, or construct real estate. The award was presented at a ceremony at the SBA offices in Boston in mid-November. We are very proud to have won this award,” said Joseph Traczynski, senior lending executive and senior vice president of FSB. “Our bank is committed to helping local business get access to the resources they need to grow and compete, and the SBA loan programs allow us to expand our lending to more businesses and help create jobs for our area.” Massachusetts small-business owners received 1,869 loans supporting $605 million from the SBA in fiscal year 2013 (Oct. 1, 2012 through Sept. 30, 2013), according to an announcement made by Massachusetts SBA Director Robert Nelson. More than 18,000 jobs were supported across the state, including 8,375 newly created jobs, as a result of SBA’s lending activity. “We are very fortunate to have lending partners like Florence Bank that are so committed to the communities they serve and utilize the SBA programs to service the needs of their small-business customers. Congratulations to Florence Bank on this award,” Nelson said. Previously, Florence Savings Bank received an SBA award for the most loans to women-owned businesses in Massachusetts. Florence Savings Bank was founded in 1873 and has nine offices in Hampshire County, as well as loan offices in Greenfield and West Springfield. The bank currently employs 200 people.

Briefcase Departments

Tolosky Steps Down as Baystate President, CEO
SPRINGFIELD — Mark Tolosky has decided to end his tenure as president and CEO of Baystate Health effective July 1, 2014. Tolosky, who has served in that role since 2004, will be succeeded by Dr. Mark Keroack. “It is an extraordinarily difficult decision to give up the privilege of serving so many people in our community and touching so many lives,” said Tolosky, whose decision culminates a longstanding personal and professional plan to transition his leadership of Baystate. “But I’m confident that now is the right time to move on to my next phase, as my Baystate colleagues continue to lead the way in transforming healthcare toward greater quality, accessibility, and affordability.” The Baystate Health board of trustees has unanimously approved the appointment of Keroack, a native of Springfield, to assume the role of president and CEO of Baystate Health next year. As an interim step, on Jan. 1, 2014, Keroack will assume the additional title and authority of president and CEO of Baystate Medical Center.
“It is a great honor to be selected as the next leader of this wonderful organization,” said Keroack. “The new healthcare world will require an unprecedented level of connectedness between nurses, doctors, and allied health professionals; between specialty and primary care providers; between those who touch our patients and those who support them; between health plan and delivery system; and across all the communities and regions that we serve. I am excited to continue this great work, here in the town where I grew up, and across all of Western Mass., to achieve a higher state of caring for the people we serve.” 
Keroack’s father, Dr. Alvin Keroack, served the Sixteen Acres community of Springfield for many years as a general practitioner and occasionally brought his son, Mark, to what was then Springfield Hospital (now Baystate Medical Center) for rounds. Keroack’s mother, Mary Phaneuf Keroack, was a nurse and graduate of the Springfield Hospital School of Nursing, which became the Baystate School of Nursing. Tolosky joined Baystate in 1992 as executive vice president of Baystate Health and CEO of Baystate Medical Center. In 2004, he was promoted to president and CEO of Baystate Health. Under Tolosky, Baystate has been named one of the nation’s top 15 integrated health systems, and its hospitals, services, and employees have received multiple prestigious healthcare-quality honors. “Mark’s vision has been not only to transform the quality of our care, but our presence across the region as well,” said Victor Woolridge, chair of the board of trustees. “In the last 15 years, we have reinvested over $750 million into our communities and dramatically improved the facilities and services available to patients across Western Mass.” Baystate’s facility investments during Tolosky’s tenure include the $300 million expansion of Baystate Medical Center in 2012, comprising the MassMutual Wing, the Davis Family Heart & Vascular Center, the Harold Grinspoon and Diane Troderman Adult Emergency Department, and the Sadowsky Family Pediatric Emergency Department; recent renovations at Baystate Franklin Medical Center and Baystate Mary Lane Hospital; the construction of the Chestnut Surgery Center, the 3300 Main St. outpatient center, the D’Amour Center for Cancer Care, the Baystate Orthopedic Surgery Center, and the Baystate Children’s Specialty Center, all in Springfield, where a formerly underused stretch of Main Street in the North End is now a burgeoning ‘Medical Mile’; as well as many other upgrades in facilities and clinical capabilities across the Baystate Health system. After the July transition, Tolosky will assume the title of president emeritus and support his successor Keroack as needed. “I look forward to working closely with Dr. Keroack over the next six months to continue to advance relationships critical to the success of our organization and the health of our community, while transitioning the duties of CEO,” said Tolosky. Prior to joining Baystate Health, Keroack served on the faculty of the University of Massachusetts for 12 years. During that time, he was a busy practitioner focusing on HIV and AIDS care and won five annual teaching awards. He subsequently provided executive leadership at UMass Memorial Health Care in Worcester as vice president for Medical Management and later as the first executive director of the 700-physician UMass Memorial Medical Group. He then joined University Health System Consortium (UHC) in Chicago, where he served as senior vice president and chief medical officer. There, he oversaw programs for clinical and operational performance improvement, faculty group practice management, patient safety, and accreditation. Keroack graduated from Amherst College and Harvard Medical School, and received his MPH from Boston University. He trained in internal medicine and infectious diseases at Brigham and Women’s Hospital in Boston.

Construction Adds 17,000 Jobs in November
WASHINGTON, D.C. — Construction employers added 17,000 jobs in November as the sector’s employment hit the highest level since August 2009, and the industry unemployment rate fell to 8.6%, according to an analysis of new government data by Associated General Contractors of America. Association officials noted that the new employment figures come as construction spending levels hit a four-year high in October. “While these new employment figures are very encouraging, growth remains uneven by segment, region, and time period,” said Ken Simonson, the association’s chief economist. “There are likely to be continuing variations in growth between home building, private non-residential, and public sector.” Construction employment totaled 5,851,000 in November, an increase of 178,000 from a year earlier, Simonson noted. But while employment grew by 3.1% during the past year, construction employment remains nearly 1.9 million below the sector’s April 2006 peak. Meanwhile, the unemployment rate for workers actively looking for jobs and last employed in construction declined from 12.2% in November 2012 to 8.6% last month. Non-residential construction firms added 7,900 new jobs in November, while residential firms added 8,400 jobs. While every segment of the construction industry added jobs in November, heavy and civil engineering firms — which are most likely to perform federal construction work — added the least amount, only 200 jobs. Meanwhile, residential specialty trade contractors added the most new jobs during the past month, 7,100. The number of unemployed construction workers dropped from 988,000 in November 2012 to 706,000 in November 2013, a decline of 282,000.

Unemployment Rates Fall for Both Women, Men
WASHINGTON, D.C. — According to analysis by the Institute for Women’s Policy Research (IWPR), due to continued job growth in November, women hold more jobs on payrolls than ever before, while men have regained 75% (4.5 million) of the jobs they lost during the recession. Of the 2.3 million jobs added to payrolls in the last year, 51% were filled by women, and 49% were filled by men. Nonetheless, men held 1.6 million more jobs than women in November.
IWPR’s analysis of the December employment report from the U.S. Bureau of Labor Statistics (BLS) finds that, of the 203,000 total jobs added in November, women gained 94,000 of those jobs (46%), while men gained 109,000 jobs (54%). Women’s employment growth was strongest in education and health services (39,000 jobs gained by women), professional and business services (17,000 jobs), and retail trade (15,600 jobs). If the number of jobs had grown as fast as the working-age population since the start of the recession, women would hold 3.8 million more jobs in November 2013, and men would hold an additional 5.4 million.
“While unemployment is dropping and men are steadily regaining the jobs they lost during the recession,” said IWPR Study Director Jeffrey Hayes, “employment growth for both men and women hasn’t caught up with population growth. We still need to focus on creating jobs — especially jobs that pay well and provide benefits.”
According to the household survey data reported by the BLS, the unemployment rate decreased to 6.7% in November for women and 7.3% for men. Among single mothers, however, the unemployment rate increased slightly to 9.7%.
The November data builds on IWPR’s analysis of trends that emerged in the first four years of the recovery, notably the relative growth in industries — such as education and health services — with high concentrations of women workers, and the contraction in government jobs and their effects on job growth for both men and women. The Institute for Women’s Policy Research conducts research and disseminates its findings to address the needs of women and their families, promote public dialogue, and strengthen communities and societies.

MGM Resorts Found Suitable for Casino License
BOSTON — Investigators for the Massachusetts Gaming Commission recently recommended that MGM Resorts International be found suitable to apply for a casino license, subject to certain conditions. MGM is planning an $800 million casino project in Springfield’s South End. Among the conditions investigators posed, MGM must satisfy the commission that its business practices in Macau meet a legal standard of “responsible business practices” in any jurisdiction, and must also satisfy the commission regarding Terry Christensen, a former member of the MGM board who resigned after a federal indictment for wiretapping and conspiracy. MGM is the sole remaining applicant for a casino license in Western Mass. after voters in West Springfield and Palmer rejected casino proposals earlier this year. Springfield voters approved a casino by a 58-42 margin. At press time, the five-member Gaming Commission was expected to vote on whether MGM is suitable to apply for a casino license in Springfield. MGM owns 99% of the Springfield project, and local hotel owner Paul Picknelly owns 1%, investigators reported.

Departments Incorporations

The following business incorporations were recorded in Hampden, Hampshire, and Franklin counties and are the latest available. They are listed by community.

AMHERST

New Energy Regeneration Inc., 173 Pondview Dr., Amherst, MA 01002. Irvin Rhodes, same. Management of companies and enterprises.

CHICOPEE

Performance Mechanical Inc., 944 Sheridan St., Chicopee, MA 01022. John S. Dickson, 145 Stonehill Road, East Longmeadow, MA 01028. HVAC.

EASTHAMPTON

Easthampton Dollars For Scholars Inc., 34 1/2 Clark St., Easthampton, MA 01027. Stephen J. Zavisza, same. Charitable and educational purposes.

EAST LONGMEADOW

Landmark Management Group Inc., 444A North Main St., Suite 234, East Longmeadow, MA 01028. Matthew J. Kearney, same. Management and consulting.

FEEDING HILLS

Heather-Jill Williams Family Law, PC., 850 Springfield St., Suite 3, Feeding Hills, MA 01030. Healther-Jill K. Williams, same. Law office.

HADLEY

Valley Construction Company Inc., 39 Shattuck Road, Hadley, MA 01035. Peter A. Gelinas, same. Invest, hold, develop, renovate, and sell real estate

NORTHAMPTON

Drozdal Funeral Home Inc., 120 Damon Road, Northampton, MA 01060. Lindsey A. Akers, 27 Ladd Avenue, Florence, MA 01062. Funeral home.

Lyme Disease Resource Center Inc., 37 Butler Place #1F, Northampton, MA 01060. Maria T. Malaguti, same. Non-profit providing education and information to individuals with Lyme Disease

PITTSFIELD

Barnaby Plumbing & Heating Inc., Wabasso Street, Pittsfield, MA 01201. Timothy P. Barnaby, same. Plumbing and heating service.

SPRINGFIELD

Betty Laws Fights Back Inc., 120 Fenwick St., Springfield, MA 01109. Aleana M. Laster, same. To write, publish, and distribute educational materials to benefit young people.

JR Cummings Corp., 56 Margerie St., Springfield, MA 01109. James Richard Cummings Jr., same. Corporate holding company.

Miramar Quick Service Restaurant Corp., 603 Sumner Ave., Springfield, MA 01108. Khalid Drihmi, 22 Sorrento St., Springfield, MA 01108. Quick service food and restaurant business.

Springfield Auto Recyclers Inc., 148 Temby St., Springfield, MA 01119. Allan M. Bartlett, same. Motor vehicle recycling and sales.

Veterans In Packaging Inc., 48 Zypher Lane, Springfield, MA 01128. Ed
Peplinski, same. To construct, acquire, sell, and convey packaging and packaging supplies.

WEST SPRINGFIELD

The Friends of the Springfield Vet Center Inc., Springfield Vet Center 95 Ashley Street, West Springfield, MA 01089. Diane Marie Snow, 13 Country Club Dr., Westfield, MA 01085. Promote interest for veterans associated with Springfield Vet Center

WESTFIELD

Safety Restore Inc., 45 Meadow St., Westfield, MA 01085. Artem Martynyuk, 111 Pineview Dr., Springfield, MA 01119. Auto parts repair.

DBA Certificates Departments

The following Business Certificates and Trade Names were issued or renewed during the month of December 2013.

AGAWAM

Antique Aces
704 Springfield St.
William LeClair

Bittersweet
1325 Springfield St.
Kyu Lee

Heather Jill-Williams
850 Springfield St.
Heather Jill-Williams

L & A Transportation
3 Beekman Dr.
Lutvija Katica

Marzano Smith, LLC
346 Rowley St.
Josephine Smith

Sergey Savonin
30 Clifton Dr.
Sergey Savonin

St. John’s Travelers
2 Meadowbrook Manor
Joseph E. Cote

CHICOPEE

Being Well Therapeutic Massage
1263 Granby Road
Alina Zielinski

Jude Craft Specialties
88 Old Fuller Road
Judith Bourne

Poor Boys Closeouts
460 Chicopee St.
Cody Gregoire

Western Mass. Emergency Electric
117 Sunny Meade Ave.
Brian Riddle

EAST LONGMEADOW

Springfield Valley Hypnosis Center
280 North Main St.
Sandra Newmann

Toner Plastics Inc.
35 Industrial Dr.
Steven Graham

Veritech Corporation
80 Denslow Road
Steven Graziano

GREENFIELD

Aerus Electrolux
40 Bank Row
MMB Marketing Inc.

BK Tile & Stone
50 Federal St.
Billy Whittaker

CAB Transportation
76 Vernon St.
Cynthia Aldrich

Dollar General
367 Federal St.
DG Retail, LLC

Grover Home Improvement
245 Friar Way
Michael Grover

Martin’s Farm
341 Plain Road
Adam Martin

HOLYOKE

CVS Pharmacy
325 Pine St.
Linda M. Cimbron

Harting Associates
11 Grant St.
Carl F. Harting

Ilevis Hair and Salon
171 High St.
Isadeliz Rivera

Mercy Recovery Services
1233 Main St.
Kevin Jourdain

Vape and Hookah Emporium
50 Holyoke St.
Keycha Mastey

PALMER

JMP Environmental Consulting
116 Main St.
John Prenosil

Tenczar’s Food Town
2004 Main St.
Malik Saghir

SPRINGFIELD

Aastha Inc.
459 Main St.
Chandresh S. Patel

American Handyman
104 Seymour Ave.
Jean Wunch

Andrew L. Woods Ties
140 Bowles St.
Andrew L. Woods

Boutique Paris
36 Hillside Dr.
Yunier Rusinque

Brace Cleaning Service
163 Old Farm Road
Jeffrey S. Brace

Bruno & Albano Property Management
261 Oakland St.
Alexis A. Bruno

Cristal’s Market
261 Oakland St.
Pedro T. Perez

Crystal’s Z and R Lawn Care
73 Navajo Road
Crystal Kelly-Reid

D & F Food Services Inc.
355 Belmont Ave.
Aleandro Mirabal

Dream Décor Inc.
756 State St.
Abdul Sattar

Game Boyz
904 Carew St.
Thu T. Nguyen

Grannies, LLC
174 Wollaston St.
Joy N. Owens

J.G. Barber Shop
176 Oakland St.
Gerardo Antonio

James Scurry Home Improvement
87 Duryea St.
James Scurry

Jasran Construction
252 Parker St.
Randy E. Wilson

JSG
22 Dunbar St.
Joanna S. Gawron

K Financial Services
569 Page Blvd.
Patricia M. Korman

K.O.C. Construction
11 Gold St.
Nelson Menjivar

Latin Gourmet
1655 Main St.
Juan J. Roldan

WESTFIELD

Bright Cloud Studio
102 Elm St.
Robert F. Burch III

M & K Lighted Cemetery Wreaths
33 Stuart Place
Carol Tessier

Sharon Morley Photography
730 Montgomery Road
Sharon A. Morley

WEST SPRINGFIELD

Beacon Aba Services
59 Interstate Dr.
Robert F. Littleton

Big Time Cuts Barbershop
2009 Riverdale St.
Victor M. Lopez

Bio Green Existence
119 Highland Ave.
Jonathan Karas

First Chance Life Coaching
51 Van Deene St.
Kency Gilet

Galleria 11:32
715 Main St.
Gabriel Martinez

Khan Heating Oil
2383 Westfield St.
David K. Frasco

Willett Quality Jobs
1350 Morgan Road
Denis M. Willett

Bankruptcies Departments

The following bankruptcy petitions were recently filed in U.S. Bankruptcy Court. Readers should confirm all information with the court.

ACS, Inc.
Architectural Construction
Tavernia, Lee Francis
PO Box 254
East Otis, MA 01029
Chapter: 7
Filing Date: 11/13/13

Arruda, Edmund S.
Arruda, Laura B.
572 Old Stage Road
Ashfield, MA 01330
Chapter: 7
Filing Date: 10/23/13

Asante, Lana
6 Acton St.
Wilbraham, MA 01095
Chapter: 7
Filing Date: 11/06/13

Barnett, Mychael
14 Berkeley St.
Springfield, MA 01109
Chapter: 13
Filing Date: 10/22/13

Baum, Alan L.
30 Miller Road
Southwick, MA 01077
Chapter: 7
Filing Date: 10/31/13

Bedore, John P.
262 Amostown Road
West Springfield, MA 01089
Chapter: 13
Filing Date: 10/31/13

Bielunis, Alexander John
8 Sequoia Dr.
Holyoke, MA 01040
Chapter: 7
Filing Date: 11/12/13

Bixby, Jane C.
372 Page Blvd.
Springfield, MA 01104
Chapter: 7
Filing Date: 10/25/13

Boucher, Robin M.
245 Sand Springs Road
Williamstown, MA 01267
Chapter: 7
Filing Date: 11/01/13

Bresnahan, Alyssa M.
P.O. Box 464
Holyoke, MA 01041
Chapter: 7
Filing Date: 10/31/13

Brooks, Tara M.
999 Hampden St.
Holyoke, MA 01040
Chapter: 7
Filing Date: 11/14/13

Brown, Donna M.
16 Lawndale St.
Springfield, MA 01108
Chapter: 7
Filing Date: 11/11/13

Butler, George W.
Butler, Esther A.
PO Box 25
Oakham, MA 01068
Chapter: 7
Filing Date: 10/30/13

Campbell, Lori A.
44 May Hill Road
Monson, MA 01057
Chapter: 13
Filing Date: 10/22/13

Caney, Verna M.
269 Stony Hill Road
Apt. G3-108
Wilbraham, MA 01095
Chapter: 7
Filing Date: 10/28/13

Cassidy, Mary Catherine
44 Maple St. #1
Florence, MA 01062
Chapter: 7
Filing Date: 10/29/13

Collins, Todd W.
653 Russell Road
Westfield, MA 01085
Chapter: 7
Filing Date: 11/05/13

Core Fitness
St. Sauveur, John
27 Chapin Circle
Ludlow, MA 01056
Chapter: 7
Filing Date: 10/22/13

Crespo Negron, Carlos Alverto
Baez Alvarado, Maritza
134 Union St. Apt 35
Westfield, MA 01085
Chapter: 7
Filing Date: 10/21/13

Crow, Karen A.
a/k/a Moorhouse, Karen
394 Chapin St.
Apartment 12
Ludlow, MA 01056
Chapter: 7
Filing Date: 11/06/13

DAS Construction
Stein, Yanir
a/k/a Stein Schabes, Yanir
Ban Stein, Rachel Ina
Stein, Rachel
18 Fort Hill Road
Haydenville, MA 01039
Chapter: 7
Filing Date: 10/25/13

Daviau, David E.
111 Adelaide Ave.
Pittsfield, MA 01201
Chapter: 7
Filing Date: 10/18/13

DeJesus, Erica Ann-Marie
a/k/a Williamsen, Erica Ann-Marie
74 Newhall St.
Springfield, MA 01109
Chapter: 7
Filing Date: 10/29/13

Dembinske, Paula
53 Beacon St.
Greenfield, MA 01301
Chapter: 7
Filing Date: 10/25/13

Depalma, Brooke N.
56 Elm St.
Hatfield, MA 01038
Chapter: 7
Filing Date: 10/31/13

Drinkwine, Kathy A.
118 Kensington Ave.
Springfield, MA 01119
Chapter: 7
Filing Date: 11/11/13

Dufraine, Tammy J.
77 Skyridge Dr.
Springfield, MA 01102
Chapter: 7
Filing Date: 10/31/13

Faulkner, Donald W.
4 Marshall St.
Turners Falls, MA 01376
Chapter: 13
Filing Date: 11/09/13

Fehily, Thomas G.
Fehily, Kathryn M.
23 Tom St.
Feeding Hills, MA 01030
Chapter: 7
Filing Date: 10/21/13

Fila, Christopher E.
1331 East Columbus Ave.
Springfield, MA 01105
Chapter: 7
Filing Date: 11/08/13

Flahive, Ted M.
105 Amherst Road
South Hadley, MA 01075
Chapter: 7
Filing Date: 10/24/13

Flis, John M.
Flis, Helen E.
670 Pendleton Ave.
Chicopee, MA 01020
Chapter: 7
Filing Date: 10/31/13

Fortier, Jean R.
76 Mitchell Dr.
Chicopee, MA 01022
Chapter: 7
Filing Date: 11/13/13

Francisco, Pascual M.
P.O. Box 1089
Great Barrington, MA 01230
Chapter: 13
Filing Date: 11/01/13

Gentile, Dominick Joseph
Gentile, Lori Jean
359 South Branch Parkway
Springfield, MA 01118
Chapter: 7
Filing Date: 10/28/13

Germain, Jeffery L.
29 Agnes St.
Springfield, MA 01118
Chapter: 7
Filing Date: 10/22/13

Gibbons, Matthew S.
159 Pleasant St.
Uxbridge, MA 01569
Chapter: 7
Filing Date: 10/17/13

Gilliam, Thomas F.
Gilliam, Jessica R.
a/k/a Shaw, Jessica
a/k/a Tower, Jessica
P.O. Box 87
Lee, MA 01260
Chapter: 7
Filing Date: 11/08/13

Girly’s Grill Inc.
Lind, Loribeth
11 Valley View Heights
Monson, MA 01057
Chapter: 7
Filing Date: 10/21/13

Glace, Andrew J.
97 Van Meter Dr.
Amherst, MA 01002
Chapter: 13
Filing Date: 10/20/13

Gomes, Victor G.
Gomes, Jennifer J.
42 Kittredge Dr.
Westfield, MA 01085
Chapter: 13
Filing Date: 10/31/13

Gornall, Justin M.
Gornall, Theresa A.
5 Ingersoll Dr.
Westfield, MA 01085
Chapter: 7
Filing Date: 10/17/13

Green, Gordon C.
7 Nelson St.
North Adams, MA 01247
Chapter: 7
Filing Date: 11/14/13

Griffin, Brian Patrick
7 Evangeline Dr.
Wilbraham, MA 01095
Chapter: 7
Filing Date: 11/12/13

Hampshire Computer Service
Brosseau, Daryl W.
6 Parc Place Apt. 7
Southampton, MA 01073
Chapter: 7
Filing Date: 10/24/13

Hanson, Deanna H.
8 Acorn St.
East Longmeadow, MA 01028
Chapter: 7
Filing Date: 10/25/13

Harrington, Brian K.
10 Lakewood Dr.
Pittsfield, MA 01201
Chapter: 7
Filing Date: 11/15/13

Heston, Cheryl A.
35 Hadely Road, Apt. 222
Sunderland, MA 01375
Chapter: 7
Filing Date: 10/25/13

Heywood, David
PO Box 675
Hadley, MA 01035
Chapter: 7
Filing Date: 10/29/13

Hill, Stephen T.
4 Warren Road
Wilbraham, MA 01095
Chapter: 7
Filing Date: 11/08/13

Jarvis, Richard T.
62 Thornton St.
Springfield, MA 01104
Chapter: 7
Filing Date: 11/01/13

Jones, Jacque L.
P.O. Box 63
Great Barrington, MA 01230
Chapter: 7
Filing Date: 10/17/13

Jose, Ramon E.
25 Talcott Ave.
Springfield, MA 01107
Chapter: 7
Filing Date: 10/24/13

Jozefowicz, Lynn A.
120 Acrebrook Dr.
Chicopee, MA 01020
Chapter: 7
Filing Date: 10/24/13

Jurczyk, Thomas J.
97 Simonich Circle
Chicopee, MA 01013
Chapter: 7
Filing Date: 11/04/13

Kelleher, Timothy G.
Kelleher, Louise D.
33 Pleasantview Ave.
Longmeadow, MA 01106
Chapter: 7
Filing Date: 10/17/13

Kenyon, Mary-Lou J.
a/k/a Dronzek, Marylou J.
a/k/a Kenyon, Marylou
a/k/a Dronzek, Marylou
2038 Oak St.
Three Rivers, MA 01080
Chapter: 7
Filing Date: 10/28/13

Kingsbury, James R.
7 Sefton Dr.
Southwick, MA 01077-9746
Chapter: 13
Filing Date: 10/30/13

Kokoski, Christine Lucia
358 River Dr.
Hadley, MA 01035
Chapter: 7
Filing Date: 10/29/13

Kumiega, Amber R.
51A Oak St.
Ludlow, MA 01056
Chapter: 7
Filing Date: 10/25/13

LaFountain, Donna J.
439 Crane Ave., Apt. #4
Pittsfield, MA 01201
Chapter: 7
Filing Date: 11/06/13

Lane, Allison T.
47 Emmet St.
Chicopee, MA 01020
Chapter: 7
Filing Date: 10/24/13

Lasorsa, Anthony J.
Lasorsa, Laura M.
10 Gary Place
Feeding Hills, MA 01030
Chapter: 7
Filing Date: 10/29/13

Lavelle, Sandra G.
28 Russell St.
Greenfield, MA 01301
Chapter: 7
Filing Date: 11/13/13

Lenkowski, Farilyn E.
25 Strong St.
Easthampton, MA 01027
Chapter: 7
Filing Date: 10/19/13

Leonard, Joseph Robert
8C Elm St.
South Deerfield, MA 01373
Chapter: 7
Filing Date: 10/21/13

Lockwood, Lydia E.
148 Riviera Dr.
Agawam, MA 01001
Chapter: 7
Filing Date: 10/29/13

Manzi, Philip
100 Beech St.
Holyoke, MA 01040
Chapter: 7
Filing Date: 11/15/13

Manzi, Diane M.
11 Buckingham Drive
Southwick, MA 01077
Chapter: 7
Filing Date: 11/15/13

Marie, Leticia
99 Lawrence St.
Palmer, MA 01069
Chapter: 7
Filing Date: 11/14/13

Martinez, Margarita
116 Barre St.
Springfield, MA 01119
Chapter: 7
Filing Date: 10/29/13

Marusarz, Laurie J.
240 Lenox Ave.
Pittsfield, MA 01201
Chapter: 7
Filing Date: 11/15/13

Masterjohn, Nicholas
Masterjohn, Ligia
10 Burbank Ave.
Warren, MA 01083
Chapter: 7
Filing Date: 10/24/13

McLean, Bruce T.
McLean, Dawn L.
111 Stevenson St.
Springfield, MA 01119
Chapter: 7
Filing Date: 10/29/13

Mieltowski, John S.
PO Box 686
Palmer, MA 01069
Chapter: 7
Filing Date: 10/17/13

Miner, Bradford L.
Miner, Virginia P.
a/k/a Perrier, Virginia L.
PO Box 1176
Warren, MA 01083
Chapter: 7
Filing Date: 11/01/13

Molina, Marisol
a/k/a Molina, Marie D.
18 Littleton St.
Springfield, MA 01104
Chapter: 7
Filing Date: 11/13/13

Morrow, James M.
34 Cross Road
Hampden, MA 01036
Chapter: 7
Filing Date: 10/21/13

Murray, Velikia V.
33 Massachusetts Ave.
Springfield, MA 01109
Chapter: 13
Filing Date: 10/30/13

Nolin, Jennifer
P.O. Box 39
Warren, MA 01083
Chapter: 7
Filing Date: 10/23/13

O’Neil, Todd M.
34 Nantasket St.
Springfield, MA 01129
Chapter: 7
Filing Date: 11/07/13

Opalenik, Stephen
5 Bach Lane
South Hadley, MA 01075
Chapter: 13
Filing Date: 11/03/13

Orr, Sterling W.
146 Sawmill Road
Springfield, MA 01118
Chapter: 13
Filing Date: 11/01/13

Parker, Roger
29 Cambridge St.
Springfield, MA 01109
Chapter: 7
Filing Date: 10/31/13

Pelletier, Lori A.
34 Cross Road
Hampden, MA 01036
Chapter: 7
Filing Date: 10/21/13

Pennell, Daisy C.
2 Carver St.
Granby, MA 01033
Chapter: 7
Filing Date: 10/25/13

Perez, Evelyn E.
5 Belli Dr.
Wilbraham, MA 01095
Chapter: 7
Filing Date: 11/14/13

Rafferty, Maureen
139 New Ludlow Road
Granby, MA 01033
Chapter: 7
Filing Date: 10/26/13

Roberts, Darryll T.
152 Casey Dr.
Chicopee, MA 01020
Chapter: 7
Filing Date: 10/31/13

Rodriguez, Cesar Guillermo
124 Kirkland Ave.
Ludlow, MA 01056
Chapter: 7
Filing Date: 11/06/13

Rose, Kathleen P.
16B Hampshire Heights
Northampton, MA 01060
Chapter: 7
Filing Date: 11/13/13

Rouillard, Roger J.
Rouillard, Shannon A.
a/k/a Zachary, Shannon
20 Ward St.
Chicopee, MA 01020
Chapter: 7
Filing Date: 10/31/13

Rovatti-Leonard, Angela Eileen
8C Elm St.
South Deerfield, MA 01373
Chapter: 7
Filing Date: 10/21/13

Ruddeforth, Thomas H.
Ruddeforth, Debra J.
468 Amostown Road
West Springfield, MA 01089
Chapter: 7
Filing Date: 11/12/13

Russell, Sharon L.
298 School St.
Athol, MA 01331
Chapter: 7
Filing Date: 11/10/13

Russo, Gasparino M.
Russo, Christine M.
214 Lawton St
Ludlow, MA 01056
Chapter: 7
Filing Date: 10/22/13

Salem, Joseph G.
65 Westfield Road
Holyoke, MA 01040
Chapter: 7
Filing Date: 11/04/13

Salgado-Agosto, William
372 Linden St.
Holyoke, MA 01040
Chapter: 7
Filing Date: 10/21/13

Santaniello, Catherine V.
7 Plumtree Circle
Springfield, MA 01118
Chapter: 7
Filing Date: 10/24/13

Santiago, Joanne
70 Broadway St., Apt 1
Chicopee, MA 01020
Chapter: 7
Filing Date: 11/06/13

Sayles, Kimberly A.
a/k/a Childs, Kimberly A.
139 Elm St.
Hatfield, MA 01038
Chapter: 7
Filing Date: 10/29/13

Serrato, Joseph V.
Serrato, Kathleen S.
10 Town Farm Road
Monson, MA 01057
Chapter: 7
Filing Date: 11/05/13

Sivard, Michelle F.
264 Huntington Road
Chester, MA 01011
Chapter: 7
Filing Date: 10/28/13

Smith, Dakota L. Cotton
PO Box 60311
Longmeadow, MA 01116-0311
Chapter: 13
Filing Date: 10/18/13

Smith, Vincent Matthew
53 Sanford St.
Chicopee, MA 01013
Chapter: 7
Filing Date: 10/22/13

Snow, Brian J.
102 South Main Road
Otis, MA 01253
Chapter: 7
Filing Date: 11/08/13

St. Sauveur, Susan
319 West Ave
Ludlow, MA 01056
Chapter: 7
Filing Date: 10/22/13

Stanton, Leslea L.
906 George Carter Road
Becket, MA 01223
Chapter: 7
Filing Date: 11/01/13

Stone, Cindy C.
36 South St.
South Hadley, MA 01075
Chapter: 7
Filing Date: 11/14/13

Storer, Michael L.
Lafountain, Nancy R.
12 George St.
Greenfield, MA 01301
Chapter: 7
Filing Date: 11/06/13

Tatro, Timothy F.
20 Biltmore Ave.
North Adams, MA 01247
Chapter: 7
Filing Date: 11/07/13

Thayer, Virginia E.
786 Pleasant St.
Athol, MA 01331
Chapter: 7
Filing Date: 11/04/13

Thibault, Yvette
P.O. Box 1242
West Springfield, MA 01089
Chapter: 7
Filing Date: 10/30/13

Thomas, Jermey L.
64 West St.
Greenfield, MA 01301
Chapter: 7
Filing Date: 10/28/13

Thompson, Ronald W.
Thompson, Kim A.
117 Athol Road
Royalston, MA 01368
Chapter: 7
Filing Date: 11/04/13

Torres, Wilson
70 Walnut St., Apt. 70
Holyoke, MA 01040
Chapter: 7
Filing Date: 10/31/13

Trinidad, Felix R.
43 Bristol St.
Springfield, MA 01109
Chapter: 7
Filing Date: 10/31/13

Vallecillo, Jessica P.
84 Fuller St., Unit 12
Ludlow, MA 01056-2310
Chapter: 7
Filing Date: 10/24/13

Vancini, Mona A.
146 Kathleen St.
Springfield, MA 01119
Chapter: 13
Filing Date: 11/05/13

Vazquez, Angel J.
764 Allen St.
Springfield, MA 01118
Chapter: 7
Filing Date: 10/21/13

Watson, Richard W.
Watson, Ann E.
40 East Myrtle St.
Orange, MA 01364
Chapter: 7
Filing Date: 10/31/13

Wood, Brian C.
Wood, Amy
74 River St.
Bernardston, MA 01337
Chapter: 7
Filing Date: 10/23/13

Zina, Jovita B.
P.O. Box 148
Ludlow, MA 01056
Chapter: 7
Filing Date: 11/07/13

Departments Real Estate

The following real estate transactions (latest avail­able) were compiled by Banker & Tradesman and are published as they were received. Only transactions exceeding $115,000 are listed. Buyer and seller fields contain only the first name listed on the deed.

FRANKLIN COUNTY

ASHFIELD

81 Baptist Corner Road
Ashfield, MA 01330
Amount: $165,000
Buyer: Hoff FT
Seller: Scott G. Lesure
Date: 11/08/13

50 Whitney Acres
Ashfield, MA 01330
Amount: $180,000
Buyer: Scott G. Lesure
Seller: Whitney, Walter A. Jr., (Estate)
Date: 11/08/13

BERNARDSTON

78 Church St.
Bernardston, MA 01337
Amount: $265,000
Buyer: Celt C. Grant
Seller: Jacques A. Lamuniere
Date: 11/08/13

51 West Mountain Road
Bernardston, MA 01337
Amount: $120,000
Buyer: Keir IRT
Seller: Elizabeth L. Thurston
Date: 11/07/13

COLRAIN

340 Wilson Hill Road
Colrain, MA 01340
Amount: $300,000
Buyer: Jill Horton-Lyons
Seller: Priscilla A. Merritt
Date: 11/08/13

GILL

33 Atherton Road
Gill, MA 01354
Amount: $176,000
Buyer: Raymond E. Purington
Seller: Scott R. Miller
Date: 11/06/13

GREENFIELD

33 Birch St.
Greenfield, MA 01301
Amount: $145,000
Buyer: Susan K. Farber
Seller: Janet E. Robert
Date: 11/08/13

37 Congress St.
Greenfield, MA 01301
Amount: $170,000
Buyer: MBM Congress Street LLC
Seller: Paul E. Conway
Date: 11/06/13

77 Congress St.
Greenfield, MA 01301
Amount: $145,000
Buyer: MBM Congress Street LLC
Seller: Paul E. Conway
Date: 11/06/13

102 Thayer Road
Greenfield, MA 01301
Amount: $150,000
Buyer: David M. Hyde
Seller: Andre I. Melcuk
Date: 11/06/13

MONTAGUE

166 Avenue A
Montague, MA 01376
Amount: $135,000
Buyer: Stage 2 Enterprises Inc.
Seller: Dot & Dip LLC
Date: 11/07/13

40 Main St.
Montague, MA 01351
Amount: $135,000
Buyer: Eric J. Wapner
Seller: Donald R. Loveland
Date: 11/04/13

NORTHFIELD

34 East St.
Northfield, MA 01360
Amount: $173,000
Buyer: Christina A. Pike
Seller: Marian A. Holbrook RET
Date: 11/07/13

302 Warwick Road
Northfield, MA 01360
Amount: $182,000
Buyer: Jonathan T. Heydenreich
Seller: Corinne Burnham
Date: 11/08/13

SHUTESBURY

24 Lake Dr.
Shutesbury, MA 01072
Amount: $173,000
Buyer: Kent A. Whitney
Seller: David Mitchell
Date: 11/07/13

HAMPDEN COUNTY

AGAWAM

533 Mill St.
Agawam, MA 01030
Amount: $185,000
Buyer: Mikhail Ashlaban
Seller: Mercadante, Gaetano L., (Estate)
Date: 11/07/13

188 South Westfield St.
Agawam, MA 01030
Amount: $196,000
Buyer: Ilya Shamir
Seller: Christopher Petropoulos
Date: 11/08/13

24 Zacks Way
Agawam, MA 01001
Amount: $389,300
Buyer: George F. Hagan
Seller: T. Russo Construction Corp.
Date: 11/08/13

CHICOPEE

24 Beesley Ave.
Chicopee, MA 01013
Amount: $154,000
Buyer: Meghan K. Sullivan
Seller: Robert Nowicki
Date: 11/06/13

461 East St.
Chicopee, MA 01020
Amount: $145,000
Buyer: Vincent Moreira
Seller: Robert E. Dupuis
Date: 11/08/13

EAST LONGMEADOW

45 Deer Park Dr.
East Longmeadow, MA 01028
Amount: $375,000
Buyer: GB Real Estate LLC
Seller: Raymond C. Legary
Date: 11/07/13

41 Evergreen Dr.
East Longmeadow, MA 01028
Amount: $475,000
Buyer: Corey R. Lucier
Seller: John C. Tranghese
Date: 11/04/13

42 Gates Ave.
East Longmeadow, MA 01028
Amount: $138,087
Buyer: FNMA
Seller: Jason G. Peskurich
Date: 11/04/13

Industrial Dr.
East Longmeadow, MA 01028
Amount: $260,000
Buyer: East Longmeadow Self Storage
Seller: Rugby Properties LLC
Date: 11/05/13

17 Maynard St.
East Longmeadow, MA 01028
Amount: $181,000
Buyer: Ming Chen
Seller: Richard M. Quackenbush
Date: 11/04/13

25 Parker St.
East Longmeadow, MA 01028
Amount: $240,000
Buyer: Bruce B. Bouchard
Seller: Bernadette Haskins
Date: 11/08/13

162 Pease Road
East Longmeadow, MA 01028
Amount: $407,000
Buyer: Gary S. Allen
Seller: Favorita Realty LLC
Date: 11/08/13

178 Vineland Ave.
East Longmeadow, MA 01028
Amount: $175,510
Buyer: FNMA
Seller: Barbara L. Punis
Date: 11/08/13

HOLYOKE

23 Gary Dr.
Holyoke, MA 01040
Amount: $235,000
Buyer: Peter J. Higgins
Seller: Helen T. Shea
Date: 11/07/13

67 Lynch Dr.
Holyoke, MA 01040
Amount: $175,000
Buyer: Martin J. Bryant
Seller: Patrick T. McKenna
Date: 11/08/13

24 Thomas Ave.
Holyoke, MA 01040
Amount: $173,697
Buyer: FNMA
Seller: Amanda K. Ezold
Date: 11/07/13

21 Vadnais St.
Holyoke, MA 01040
Amount: $277,000
Buyer: Patrick McKenna
Seller: Mary A. McDonough
Date: 11/08/13

LONGMEADOW

53 Bel Air Dr.
Longmeadow, MA 01106
Amount: $225,000
Buyer: James J. Fitzgerald
Seller: Mary Kelleher
Date: 11/08/13

93 Green Willow Dr.
Longmeadow, MA 01106
Amount: $305,000
Buyer: Marc J. Zerbe
Seller: Glazier, Ruth E., (Estate)

158 Wenonah Road
Longmeadow, MA 01106
Amount: $296,000
Buyer: Stewart E. Creelman
Seller: Barbara H. Armstrong
Date: 11/04/13

41 Woolworth St.
Longmeadow, MA 01106
Amount: $220,000
Buyer: Matthew J. Miranda
Seller: Joseph E. Pelletier
Date: 11/04/13

LUDLOW

209 Alden St.
Ludlow, MA 01056
Amount: $235,000
Buyer: Cheryl A. Misterka
Seller: Susan M. Moffett
Date: 11/07/13

Rosewood Dr. #2
Ludlow, MA 01056
Amount: $118,000
Buyer: George D. Rosa
Seller: Rosewood Meadows Inc.
Date: 11/05/13

385 West St.
Ludlow, MA 01056
Amount: $145,000
Buyer: Jessica Bashaw
Seller: RRR Homes LLC
Date: 11/06/13

128 Williams St.
Ludlow, MA 01056
Amount: $225,000
Buyer: Sally A. Zielinski
Seller: Maria Carvalho
Date: 11/05/13

MONSON

147 Bumstead Road
Monson, MA 01057
Amount: $200,000
Buyer: Rahkonen IRT
Seller: John N Rahkonen
Date: 11/06/13

Macomber Road #MULTI
Monson, MA 01057
Amount: $1,881,000
Buyer: Sune Monson 1 LLC
Seller: John M. Arooth
Date: 11/04/13

73 Woodhill Road
Monson, MA 01057
Amount: $273,000
Buyer: Katherine Silver
Seller: Costello, John D. Sr., (Estate)
Date: 11/08/13

PALMER

3013 Pleasant St.
Palmer, MA 01069
Amount: $182,500
Buyer: David R. O’Keefe
Seller: John Sullivan
Date: 11/08/13

SPRINGFIELD

48 Bevier St.
Springfield, MA 01107
Amount: $146,714
Buyer: Timothy V. Flouton
Seller: Stanley S. Wiater
Date: 11/08/13

343 Evergreen Road
Springfield, MA 01119
Amount: $127,000
Buyer: Thomas Belliveau
Seller: Noreen P. Collett
Date: 11/04/13

5 Fayette St.
Springfield, MA 01118
Amount: $150,000
Buyer: Jean E. Frazier
Seller: Thomas P. Libiszewski
Date: 11/07/13

100 Garvey Dr.
Springfield, MA 01109
Amount: $130,000
Buyer: Anibal C. Rivera
Seller: Charles R. Calabrese
Date: 11/05/13

72 Melville St.
Springfield, MA 01104
Amount: $129,500
Buyer: Maria D. Ramos
Seller: Richard Harty
Date: 11/08/13

86 Paulk Ter.
Springfield, MA 01128
Amount: $206,369
Buyer: FNMA
Seller: Celia E. Lacroix
Date: 11/08/13

1570 Plumtree Road
Springfield, MA 01119
Amount: $150,360
Buyer: FNMA
Seller: Esther Fletcher-Cruz
Date: 11/08/13

204 Roosevelt Ave.
Springfield, MA 01118
Amount: $145,400
Buyer: Laurie J. Thomas
Seller: Gilmore, Diana M., (Estate)
Date: 11/08/13

85 Shady Brook Lane
Springfield, MA 01118
Amount: $122,000
Buyer: Justin D. Roberts
Seller: Clifford W. Zimmer
Date: 11/05/13

254 Shawmut St.
Springfield, MA 01108
Amount: $125,500
Buyer: Daniel C. Hankins
Seller: Lakeisha Norris
Date: 11/05/13

95 Upton St.
Springfield, MA 01104
Amount: $167,505
Buyer: Citimortgage Inc.
Seller: Elizabeth A. Focosi
Date: 11/05/13

SOUTHWICK

111 Feeding Hills Road
Southwick, MA 01077
Amount: $168,500
Buyer: Michael Abelin
Seller: Joseph T. Legein
Date: 11/07/13

13 Hunters Ridge Circle
Southwick, MA 01077
Amount: $340,000
Buyer: Eric A. Ellison
Seller: Cheryl C. Clapprood
Date: 11/07/13

7 Tammy Lane
Southwick, MA 01077
Amount: $213,000
Buyer: William J. Chapman
Seller: Keith J. Mead
Date: 11/07/13

WALES

37 Shore Dr.
Wales, MA 01081
Amount: $189,000
Buyer: Matthew J. Meldrim
Seller: Walter Wallace
Date: 11/05/13

WESTFIELD

11 Carole Ave.
Westfield, MA 01085
Amount: $158,000
Buyer: Ryan A. Schnopp
Seller: Margaret P. Schnopp
Date: 11/08/13

31 Crown St.
Westfield, MA 01085
Amount: $157,500
Buyer: William Foxe
Seller: Dawn Blanchette-Labarre
Date: 11/04/13

273 Paper Mill Road
Westfield, MA 01085
Amount: $232,000
Buyer: Benjamin L. Quackenbush
Seller: Donald S. Bozek
Date: 11/07/13

480 Southampton Road
Westfield, MA 01085
Amount: $200,000
Buyer: Rui M. Baltazar
Seller: Kelemen, Renate H., (Estate)
Date: 11/07/13

422 Southwick Road
Westfield, MA 01085
Amount: $152,500
Buyer: Matthew E. Fontanilles
Seller: Richard J. Armstrong
Date: 11/08/13

99 Springfield Road
Westfield, MA 01085
Buyer: N&J LLC
Seller: Balise Automotive Realty LP
Date: 11/08/13

48 Yankee Circle
Westfield, MA 01085
Amount: $245,807
Buyer: FNMA
Seller: Katherine A. Godbout
Date: 11/07/13

WILBRAHAM

14 Oldwood Road
Wilbraham, MA 01095
Amount: $339,000
Buyer: Kyle B. Laflamme
Seller: Dominic D. Maloni
Date: 11/08/13

21 Shady Lane
Wilbraham, MA 01095
Amount: $160,000
Buyer: Toyoko Yoshida
Seller: Rebecca Zorin
Date: 11/05/13

HAMPSHIRE COUNTY

AMHERST

211 Grantwood Dr.
Amherst, MA 01002
Amount: $140,000
Buyer: Dmitri Robbins
Seller: Ephraim Robbins
Date: 11/04/13

263 Grantwood Dr.
Amherst, MA 01002
Amount: $210,070
Buyer: FNMA
Seller: Esworth M. James
Date: 11/06/13

BELCHERTOWN

9 Dogwood Dr.
Belchertown, MA 01007
Amount: $364,900
Buyer: Christopher S. Sweeney
Seller: J. N Duquette & Son Construction
Date: 11/04/13

50 North Liberty St.
Belchertown, MA 01007
Amount: $225,000
Buyer: Jonathan M. Pitoniak
Seller: Moore Contractors Inc.
Date: 11/07/13

EASTHAMPTON

311 East St.
Easthampton, MA 01027
Amount: $226,000
Buyer: Joan M. Cinner
Seller: Thomas Kierzek
Date: 11/05/13

Hendrick St.
Easthampton, MA 01027
Amount: $115,000
Buyer: David M. Lepine
Seller: E.T. & S.A. Zachazewski IRT
Date: 11/08/13

211 Park St.
Easthampton, MA 01027
Amount: $235,000
Buyer: Anna Paskausky
Seller: Peter Vogel
Date: 11/07/13

36 Treehouse Circle
Easthampton, MA 01027
Amount: $270,000
Buyer: Robert K. Eckert
Seller: EH Homeownership LLC
Date: 11/05/13

GRANBY

33 Pleasant St.
Granby, MA 01033
Amount: $207,500
Buyer: James D. Damours
Seller: Stephen F. Marion
Date: 11/04/13

HADLEY

379 Russell St.
Hadley, MA 01035
Amount: $750,000
Buyer: Hadley Mall Outparcel LLC
Seller: ZEE Realty LLC
Date: 11/08/13

HUNTINGTON

4 Rockybrook Dr.
Huntington, MA 01050
Amount: $180,000
Buyer: Brian A. Wagner
Seller: Sharon A. Lamoureux
Date: 11/08/13

MIDDLEFIELD

25 Reservoir Road
Middlefield, MA 01243
Amount: $240,000
Buyer: FNMA
Seller: Mary D. Doyle
Date: 11/06/13

NORTHAMPTON

392 Bridge St.
Northampton, MA 01060
Amount: $185,000
Buyer: Ronald T. Blechner
Seller: Ann M. Hall
Date: 11/08/13

198 Nonotuck St.
Northampton, MA 01062
Amount: $214,000
Buyer: Louise M. Martindell
Seller: Jesse C. Montgomery
Date: 11/04/13

239 Ryan Road
Northampton, MA 01062
Amount: $235,000
Buyer: Shonna M. Hatoum
Seller: James A. North
Date: 11/08/13

298 Ryan Road
Northampton, MA 01062
Amount: $175,000
Buyer: Irven A. Gammon
Seller: Theodore J. Farrie
Date: 11/04/13

721 Westhampton Road
Northampton, MA 01062
Amount: $173,726
Buyer: FNMA
Seller: Tara M. Dennis
Date: 11/06/13

PELHAM

14 King St.
Pelham, MA 01002
Amount: $255,000
Buyer: Tristan D. Boscardin
Seller: Donald A. Weaver
Date: 11/08/13

SOUTH HADLEY

3 Edison Dr.
South Hadley, MA 01075
Amount: $220,080
Buyer: Mark S. Kendall
Seller: Stanley M. Jordan
Date: 11/06/13

37 Haig Ave.
South Hadley, MA 01075
Amount: $235,000
Buyer: ZCG Properties LLC
Seller: Gerald E. Price
Date: 11/06/13

660 Newton St.
South Hadley, MA 01075
Amount: $400,000
Buyer: Jorge B. Gomez
Seller: Philip J. Sheridan
Date: 11/08/13
23 Park Ave.
South Hadley, MA 01075
Amount: $329,000
Buyer: Lisa M. Dame
Seller: Sean M. Dean
Date: 11/06/13

34 Woodbridge Terrace
South Hadley, MA 01075
Amount: $267,500
Buyer: Joseph E. Lynch
Seller: First Cong Church
Date: 11/08/13

SOUTHAMPTON

195 Brickyard Road
Southampton, MA 01073
Amount: $275,000
Buyer: Patrick J. Cadigan
Seller: Thomas M. Bacis
Date: 11/08/13

96 Valley Road
Southampton, MA 01073
Amount: $135,000
Buyer: William T. Labrie
Seller: John & Alice Slabinski LT
Date: 11/08/13

WARE

20 Beaver Road
Ware, MA 01082
Amount: $186,000
Buyer: Melissa A. Whitham
Seller: Tomothy C. Norwood
Date: 11/06/13

9 Skyview Dr.
Ware, MA 01082
Amount: $174,900
Buyer: Jane E. Quimby
Seller: Lori A. Cebula
Date: 11/04/13

WESTHAMPTON

15 North Road
Westhampton, MA 01027
Amount: $119,000
Buyer: Mathew W. Clement
Seller: Nationstar Mortgage LLC
Date: 11/06/13

Sections Technology
Jeremiah Beaudry Colors in a Successful Story of Entrepreneurship

By MICHAEL REARDON

Jeremiah Beaudry

Jeremiah Beaudry took his youthful passion for computer repair and turned it into a successful business.

By the time Jeremiah Beaudry was 10 years old, he was building computers.
By the time he was 14, he was running his uncle’s computer repair shop, and by the time he turned 15, he had started his own computer business.
Call him a prodigy. Call him a wunderkind. The bottom line is, the owner of Bloo Solutions in Chicopee knew exactly what he wanted to do in life, and was very good at it from a young age.
“My uncle, Len Beaudry, had his own computer shop in Leominster called Computer HMO,” Beaudry told BusinessWest. “He would drop off broken computers at our house, and my Dad would put them in the basement, and I would go down there and play with them. They were like Lego sets to me.”
When he was 13, Beaudry worked summers repairing computers in his uncle’s shop. The next summer, he ran the business while Len was away. Beaudry mostly taught himself about computers, as he scoured the Internet for instructional videos and any other resources he could find.
“I broke things constantly,” he said. “I’d spend days figuring out what I did wrong. I learned by getting my hands on it and why I did what I did.”
At 15, he opened his business, initially called CBOS Computers, out of his basement at home.
“It was a silly name; it stood for Can’t Beat Our Service,” Beaudry said with a chuckle.
Beaudry, now 30, recently sat in his small computer shop on Grattan Street in Chicopee, surrounded by computers in various stages of assembly and repair, to talk about his business and his formula for success. He was relaxed in blue jeans and a T-shirt, and takes a genuine interest in other people, asking a visitor how he got started in his business.
The choice of the name Bloo Solutions, with the unconventional spelling of the word ‘blue,’ was simple. Beaudry loves the color and designed many websites using different variations of blue. When he went to register the domain name, he found another company called Blue Solutions existed, so he simply changed the spelling.
The venture has carved out a niche as a resource for small businesses throughout the region seeking information-technology solutions. Beaudry provides a wide range of services, including website design, repairs and troubleshooting, virus removal, network and security setup, and more.
He has also offered advice to clients on the right computer or entertainment center to buy, and even on how best to market their products or services.
“What I like most is solving problems for people,” Beaudry explained. “I like to know I’m doing something to make a positive difference in somebody’s business.”

Web of Intrigue
A native of South Hadley, Beaudry graduated from South Hadley High School in 2001. Before earning that diploma, though, he was earning a salary with his own business, one focused mostly on repairing computers owned by clients of his father, an independent financial manager.
“I learned a lot … they were patient with me,” he said, adding that having a father who worked for himself had a big influence on him. “Having flexibility is more important than having stability sometimes.”
In the beginning, Beaudry would make cold calls to area business owners trying to  grow his client roster. In 1999, he scored his first big website-design job when he was hired by Tekoa Country Club in Westfield.
“I got a $4,000 contract to do their website,” he said. “It was unbelievable to me. Since then, I’ve never advertised. Business has been all word of mouth. It’s grown organically.”
Beaudry took a break from the business to attend Bentley College in Waltham. While at school, he worked at a local Radio Shack, which he hated. Indeed, that experience only reinforced his resolve to work for himself and enjoy both the freedom and responsibilities that come with being an entrepreneur.
“I was working someone else’s schedule,” Beaudry said of his time at Radio Shack. “It was the same thing every day. I wasn’t helping anyone; I was just selling things. I probably lasted there only four to six months.”
Bentley College didn’t take either. Beaudry found a client in Hingham, a retail store called Beauty and Main, that was expanding and needed help with updating its computer system to accommodate the move.
“They expanded from one to eight stores, and my job was to install software in all of their stores all over New England,” Beaudry said. “They were 80% of my revenue. I had a couple of people working for me at the time, helping with that project.”
That’s when Beaudry decided to leave Bentley behind and move back to South Hadley. He worked out of his house for 10 years before getting married and starting a family. Beaudry, his wife Chelsea, and son Daxton, who was born in June, live just over a mile away from his shop.
“Having a home office did the trick for a long time,” he said. “But then you start a family, and the office becomes the baby’s room. Plus, I needed a place to meet clients or where they could drop off their computers.”
Bloo Solutions has been at the Grattan Street location for about three and a half years. Beaudry has one employee, his South Hadley High School friend, Joshua Charland, an IT consultant, and more than 100 clients, about 25 of them steady.
“We try to be a one-stop shop,” Beaudry explained. “We target small businesses. We can be their outsourced IT department; they can come to us with all of their questions.”
Chicopee attorney Robert Lefebvre of Gelinas & Lefebvre has been a client of Bloo Solutions for about 10 years, from the time he met Beaudry through a marketing group. At the time, his four-attorney office needed help replacing equipment and updating its system. Since then, Beaudry has been like the office’s own IT department.
“Jeremiah has provided many services for us,” Lefebvre said. “He’s been phenomenal in helping our practice.”
The services provided by Bloo Solutions to Lefebvre’s law firm have evolved over the years to everything from designing the website to updating equipment; from installing backup systems to online marketing, and more.
“Jeremiah is indispensible,” Lefebvre said. “I’ve referred him to many different clients and businesses, and they’ve gotten the same great results that we have. For what he does, you usually have to hire a larger company that would cost you much more money. He provides a unique service to small companies.”
According to Lefebvre, what really impressed him about Beaudry was his commitment to getting to know how the law firm was run so he could better determine exactly the kind of services it would need.
“He’s reliable,” Lefebvre said. “He would research what other, similar firms are doing on issues involving security, and he would come back with recommendations so he could adequately structure our systems.”
Another Chicopee client, A. Crane Construction, retains Bloo Solutions for several IT projects, including the redesign of the company’s website, social-media marketing, IT solutions, and other work.
“Jeremiah is extremely detail-oriented,” said A.J. Crane, owner of the company. “He’s very serious about his business, which is not a common trait among many young business people. He treats his business like we treat ours. He’s very personable, very respectful.”
If Beaudry doesn’t have the answer, he has other experts he can recommend to do the job, he noted. And he is willing to refer his clients to someone who can help with a problem that is out of his area of expertise.
“He always finds the solution for us, even if it doesn’t make money for him,” Crane said.

Technically Speaking
Beaudry told BusinessWest that he’s diligent about keeping up with the ever-changing high-tech landscape. Computer viruses and other destructive bugs are getting more sophisticated and stealthy, and that keeps him busy educating his clients and installing or updating preventative solutions.
“One of the biggest things we do is to make sure clients’ network and security protocol are consistent so viruses won’t infect their computers,” he said. “It’s important to put protections in place so that, if a virus gets into your system, you won’t have much downtime. Downtime costs money, so we try to minimize it so you’re up and running in hours, not days. Nothing is more vital than having backups to your computer system.”
By providing such solutions, Beaudry has kept his clients from feeling blue — or, in this case, bloo, which has become the color of success.

Sections Technology
The Latest High-tech Devices Keep Users Connected

It wasn’t too long ago that Americans used their cell phones essentially to, well, make phone calls, and maybe send text messages and take the odd photo or two.
How times have changed. We live in an era of constant communication, where the phone is now a device for staying connected to social media, making financial transactions, playing games, and engaging in 100 other activities guaranteed to keep people staring downward.
They’re called smartphones, and they have evolved over the past five years from a useful tool to a ubiquitous part of the way people interact. According to the Pew Research Center, 56% of all Americans own one (91% own a cell phone of some kind), and that percentage is constantly on the rise.
And that’s why BusinessWest begins its annual feature showcasing the newest and best-reviewed high-tech tools with a few of the leading choices in smartphones.
iPhone-5SFor starters, Apple’s iPhone continues to lead the pack. Business Insider calls the latest iteration, the iPhone 5S ($199+), the top choice among 2013 models. “Yes, it looks nearly identical to last year’s iPhone 5. Yes, there are plenty of other smartphones out there that are just as good and can do a lot more things. Yes, the screen is relatively tiny compared to a bunch of the giant Android phones out there. But that doesn’t matter,” the magazine notes, because the phone boasts an ideal balance of power, useful features, and design.
The new model adds a fingerprint sensor called Touch ID that unlocks the phone without a passcode, as well as an improved camera with a dual LED flash that helps the phone take better photos in low-light settings, and a new slow-motion video feature. And the phone’s new 64-bit processor is about twice as fast as the processor in the old iPhone 5.
“For now, the biggest drawback for iPhone owners is going to be big-screen envy,” the magazine notes. “Unless you absolutely must have a giant screen, the iPhone 5S is nearly perfect.”
Samsung-Galaxy-S4For Android enthusiasts, Business Insider heartily recommends the Samsung Galaxy S4 ($649) and HTC One ($599). “This summer, Google partnered with HTC and Samsung to make new ‘Google Play editions’ of those two flagship phones,” it notes.
Why the hefty up-front costs? Instead of selling them through a wireless carrier, Google is selling the One and Galaxy S4 at full price, unsubsidized. With other phones, carriers typically subsidize the up-front savings through wireless-plan fees over a two-year contract.
In addition, the phones will receive software updates shortly after Google releases a new version of Android. “Historically, both HTC and Samsung have been pretty bad at getting new software updates out to customers because it takes a lot of time for them to modify Android,” the magazine notes. “And overall, Google’s clean version of Android is a lot better than the modifications you normally get from HTC and Samsung. There aren’t any preinstalled apps from HTC, Samsung, or your carrier.”
Business Insider gives a slighty edge to the One, calling it more attractive and fun to use than Samsung’s model. “These two phones are designed for people who don’t want to be locked down by carrier contracts and care about having the best Android experience you can get, all wrapped in excellent hardware.”

Consuming and Computing
iPad-AirSmartphones are only one aspect of this on-the-go culture of constant communication and media consumption. Tablets are another.
According to CNET, Apple’s iPad Air ($499-$539) delivers the best blend of performance and battery life in an attractive, thin, light package, with improvements in the front-facing camera and Retina Display. However, it lacks the Touch ID scanner available on the iPhone 5.
“Functionally, the iPad Air is nearly identical to last year’s model, offering only faster performance and better video chatting,” the site notes. “But factor in design and aesthetics, and the iPad Air is on another planet. It’s the best full-size consumer tablet on the market.”
iPad-Mini2Meanwhile, those looking for something smaller and cheaper might try the iPad Mini ($399), also with Retina Display, a speedy A7 processor, and improved wi-fi and LTE connectivity, with battery life that’s as good or better than last year’s Mini. It also lacks Touch ID. Still, CNET notes, “the new iPad Mini somehow shrinks down the iPad Air into an even more compact package, sacrificing nearly nothing.”
Kindle-Fire-HDX-8.9For media consumption alone, CNET calls Amazon’s Kindle Fire HDX 8.9 ($379) “a performance monster that speeds through websites and UI navigation at a frantic pace. Its screen is impressively sharp and its body amazingly light for a larger tablet.”
Despite the lack (for now) of a remote video viewing feature, no built-in storage expansion beyond the included 16 GB, and lack of Google Play access, meaning many apps still aren’t available, the device “isn’t just a great value, it sets the standard for a media consumption tablet.”
MacBook-Pro-13-inchLaptop computers continue to advance in speed and performance as well, and the best of the current crop, according to laptopmag.com, is the MacBook Pro 13-inch ($1,299), featuring an impressive 2560-by-1600-pixel Retina Display. “A fourth-generation Intel Core i5 processor and blazing-fast Flash storage drive make the MacBook Pro with Retina display a speed demon, while a lightweight, 3.46-pound chassis and 9.5 hours of battery life let you carry it all day.”
Pavilion-TouchSmart-11zFor consumers on a budget, the site’s top pick for 2013 is Hewlett Packard’s Pavilion TouchSmart 11z ($399), which combines a crisp, responsive 11.6-inch touchscreen with good battery life. While it’s not designed for heavy multitasking, offers narrow viewing angles, and is somewhat heavy for an 11-inch notebook, the speedy A4 processor, 320-GB hard drive, and 4 GB of RAM more than make up for those shortcomings, at least for the price.

Image Is Everything
Samsung-CLP-775NDPrinters come in a wide variety of price points, depending on the user’s needs for features and performance. Toward the higher side, Samsung’s CLP-775ND Laser Printer ($750) is the current favorite of PC World, which notes that “it breaks no new ground in output quality — photos are a challenge for it, as they are for most color lasers — but it’s fast and well-equipped, and its toner is economical.”
Standard features include automatic duplexing, a 500-sheet main input tray, a 100-sheet multi-purpose tray for envelopes and other thicker media, and a 350-sheet output tray, with room to add up to two more bottom-mounted, 500-sheet feeder trays. On the minus side, the transfer belt — a page-wide plastic band that helps convey toner from the cartridge to the paper — is fully exposed when the printer’s front panel is open, “just asking you to drop something on it.”
Still, with a 600 MHz dual-core processor and 384 MB of memory (expandable to 896 MB), the CLP-775ND posts a fast time of 18.1 pages per minute printing plain text, while color photos come out quicker than average, even though the quality of those pictures is pedestrian.
On the budget end of the printer scale, “the $300 range offers an interesting either/or choice: high-end color inkjets with full feature sets, for small-office or high-end home use, and very low-end lasers for small or home offices,” PC World notes. “But note that, while you can get a pretty nice monochrome laser for $300, a like-priced color model will be slow, lacking in features, and expensive to replenish.”
Officejet-Pro-8600-PlusThat said, the magazine’s top pick in this range is HP’s Officejet Pro 8600 Plus ($300), which boasts speed, at 13.2 pages per minute of plain text, and quick performance with printing photos, copying, and scanning. Meanwhile, features include universal automatic duplexing for copying, scanning, and printing, and full support of legal-size paper.
However, it can’t print on a CD or DVD, and its touch controls can be slow to react. Still, it does print from a smartphone or tablet, or from a remote location, through HP’s free ePrint service.
Fujifilm-X100SSpeaking of photos, digital cameras continue to evolve at a wide variety of price points. For those willing to foot the bill, PC Magazine highly recommends the Fujifilm X100S ($1,299), the follow-up to Fuji’s groundbreaking X100 digital camera.
The camera, like its predecessor, boasts a retro design, as well as a hybrid viewfinder system that can toggle between a big, bright optical view and an electronic viewfinder, as well as a fast lens with a 35-mm (full-frame equivalent) field of view. “The sensor has been upgraded to a 16-megapixel X-Trans CMOS design that is capable of producing some incredible results at extremely high ISO settings, and a notoriously sluggish autofocus system is now a reasonably quick one.”
Olympus-Tough-TG-2-iHSFor significantly less money, PC Magazine called the Olympus Tough TG-2 iHS a solid option at $379. Like its predecessor, the Tough TG-1 iHS — which the magazine described as “a compact shooter with a fast lens that could shoot deep underwater and survive drops, pressure, and extreme temperatures,” while taking great photos in all types of light — the new model makes a few modest upgrades at a lower price. “We haven’t seen another rugged camera that could challenge the TG-1,” it noted, making the TG-2 the logical choice for 2013.

Joseph Bednar can be reached at [email protected]

Features
WNEU Polling Institute Is Making a Name for Itself

Tim Vercellotti

Tim Vercellotti says the Scott Brown-Elizabeth Warren Senate race in 2012 gave the polling institute some national exposure that helped put it on the map.

The high-profile 2012 U.S. Senate race between incumbent Scott Brown and challenger Elizabeth Warren was memorable for a number of reasons.
Start with the amount of money spent — $68 million, making it one of the most expensive Senate contests of all time. There was also the heated rhetoric, epic debates, and, perhaps most importantly, the stakes — most analysts said this race was about nothing less than control of the Senate.
But Tim Vercellotti will also remember it for something else.
He considers that race the moment when the Western New England University Polling Institute, which he has directed since 2008, came into the national spotlight — and essentially came of age.
Launched in 2005, the institute included questions concerning that Senate contest in more than a half-dozen polls between the spring of 2011 and the days just before the election in November 2012. The headlines on the press releases announcing the polls’ results essentially mirrored what was happening in that pitched battle, as Warren, well behind when the contest began, gathered steam and, with the support of those also backing President Barack Obama, triumphed on election day:
• “Brown Holds 8-point Lead in Massachusetts Senate Race” (March 4, 2012);
• “Senate Race a Toss-up as Warren Closes Gap on Brown” (June 2);
• “New Poll Shows Warren Leading Brown in Senate Race” (Sept. 16);
• “Warren Leads Brown by Five Points in Latest Senate Survey” (Oct.7);
• “Poll: Warren Maintains Four-point Lead in Senate Race” (Nov. 4)
She would eventually win by eight points, said Vercellotti, noting that 4% of those polled near the end were still undecided, and the poll had a margin of sampling error of plus or minus four percentage points.
“So we were right there; our polls were correctly indicating what was happening,” said Vercellotti, noting that, beyond the level of accuracy and its impact on overall credibility, the institute’s work during the closely watched race gained considerable national exposure, with mentions in the New York Times, the Wall Street Journal, the Washington Post, MSNBC, CNN, and other news outlets. “That was our high-water mark … I’m not sure when that kind of clash of the titans will happen again.”
In the meantime, the institute has been garnering public opinion on everything from economic confidence and expectations for holiday shopping (two subjects in the most recent poll, undertaken in early November); from casino gambling to the recent government shutdown and which party was more responsible for it; from the ‘death with dignity’ poll question on last year’s ballot to healthcare reform.
And, while doing so, it is making strides in the all-important work to establish a reputation for accuracy and transparency, a process that can take years and perhaps decades, he said, but one in which he believes the WNEU facility is making solid progress.
“The longer you’re in the field and the more successful you are at building a record of accuracy, the better off you are,” he said, adding that the Brown-Warren race certainly enhanced the institute’s scorecard. “But it only takes a couple of bad polls to undo all of that, and that’s why I take this very seriously and think long and hard about the surveys and how they’re written.
“One of the challenges is that, in politics today, people want answers, they want absolutes, and surveys are merely exercises in probability — that’s why there’s a margin of error,” he went on. “What you’re saying is that, ‘19 times out of 20, we think the answer in the population is within this margin of error. But one time out of 20, it’s not, and that’s life; that’s just how it works.’ But if that one time in 20 is your final pre-election poll in a major, high-profile race, you can talk about probability all you want, but the audience can be very unforgiving.”
For this issue, BusinessWest takes an in-depth look at the work being conducted at the institute and the intricacies involved with the often-misunderstood world of polling.

Questions and Answers
While effective polling is both an art and a science, Vercellotti told BusinessWest, it is mostly the latter.
Elaborating, he said that strict attention must be paid to everything from how the questions are phrased to the order in which they are asked; from how political candidates are identified to how their names are pronounced, in order to ensure that the results are reliable and accurately reflect the thoughts of those being asked the questions.
As one example, he pointed to the most recent statewide survey, which polled respondents on the economy, holiday spending, casino gambling, medical marijuana, and other topics.
There were several questions about the health of the national economy, respondents’ personal financial position, and when and if improvement was forthcoming, he said, adding that he was careful to ask them after the queries on holiday shopping so as not to influence replies to that specific line of questioning.
“There was concern that if the shopping question came after the questions about the economy and people were gloomy about the economy, that would shape how they would answer those holiday questions,” he explained, adding that such nuances are shaped by experience and large amounts of pre-testing with surveys.
As another example, he cited polls on specific political races. Those asking the questions don’t have to go in alphabetical order with the candidates, said Vercellotti, but they should change the order of the names on a systematic basis, because a percentage of respondents to such queries will simply favor the first name they hear. Likewise, party affiliation must be mentioned with each candidate (when applicable) because some respondents are inclined to favor candidates by party affiliation.
“You have to rotate the order of those names so that each name appears first half the time,” he explained. “And it’s important to put party label with the name, because we know from political-science research that the less-engaged voters will often default to that label; they won’t know much about the candidates, so they’re just going to go with the party.”
These are just some of the things Vercellotti has learned during a career that has blended graduate-school training in survey research and questionnaire design, work at another college-affiliated polling institute (this one at Elon University in North Carolina), teaching, and his current post. He came to WNEU in the 1990s and became director of the institute in 2008.
He said there was a lot of learning while doing at Elon, and the education process essentially continues with each polling assignment.
“Survey researchers write some clunkers of questions,” he noted. “And with almost every survey, I get to the end and say, ‘I should have asked this.’ You file that away and try to do that the next time.”
Tracing the history of the WNEU program, polling institutes at colleges and universities, and polling in general, Vercellotti said the practice of gauging public opinion dates back to the 1930s, when firms such as the one started by George Gallup would go door to door seeking answers to specific questions.
The telephone became the preferred polling method in the ’60s — when the percentage of households with one reached a critical level —  and it remains the best option today, he went on, although Internet polling, considered less reliable by many, is gaining some traction.
In recent decades, several colleges and universities have created polling institutes, he told BusinessWest, with the twin goals of raising the profile of the institution and generating data for a society that has developed an appetite for ever-increasing amounts of it.
The Eagleton Center for Public Interest Polling at Rutgers is one of the best-known of these facilities, but there are many others, including some in the Bay State at Suffolk University, UMass Lowell, and UMass Boston, said Vercelloti, adding that the WNEU model is based loosely on programs at other, smaller colleges, and especially Quinnipiac in New Haven, Conn.
WNEU started small, with 12 calling stations in a computer lab in the College of Business, said Vercellotti, adding that it has since grown to 23 stations, all staffed by thoroughly coached students.
Over the past several years, the institute has conducted two or three polls each semester funded by the university itself, he went on, adding that there have also been several projects — including many of those aforementioned Warren-Brown polls — undertaken in conjunction with the Republican and masslive.com.
There have also been a few contract assignments, including one commissioned by the West of the River Chamber of Commerce, which aimed to gauge the thoughts of Agawam residents on potential development of a large parcel on Tennis Road.
There is the potential for more of that kind of work, he explained, but the price tag — roughly $10,000 for an eight-minute, 24-question survey with 500 respondents — is higher than most inquirers expect and often beyond their means.

Numbers Game
As he talked about the polling institute and its work, Vercellotti made early and frequent use of the word transparency.
Such a facility simply must have it in order for the results it generates and then publicizes to have credibility, he said, adding that objectivity is another trait that a successful polling institute must possess, and this explains why he’s turned down a number of potential contract assignments.
“We have been approached for contract work on the casino issue, and from people on both sides — opponents of gaming and advocates for casinos — and I’ve turned down the work,” he explained. “It’s critical that we’re objective; we’re not going to take sides with an election issue. Candidates will sometimes approach us, including some who are alumni of this university, and I make the same point: we’re not here to be engaged in partisan politics or take one side of an issue.
“We’re extremely transparent about who hires us and the methodology we use,” he went on, adding that he’s a member of AAPOR (the American Assoc. for Public Opinion Research), has signed its code of ethics, and is part of an endeavor known as the Transparency Initiative. “The only way the audience can make an informed judgment about the credibility of polling material is to know how it was gathered.”
Overall, the process of reputation building, which affects both credibility and accuracy, takes years and is certainly ongoing, he said, adding that it takes multiple election cycles to establish that a program is reliable.
To date, the institute has amassed a fairly solid track record, or scorecard, said Vercellotti, adding that he does maintain a record of how well the surveys project what is to come. It has not projected the wrong winner in any political race or referendum question, at least when one takes into account the margin for error that accompanies each polling assignment.
That caveat is necessary with the ‘death with dignity’ question on the 2012 state ballot, he explained, relating the story of how public opinion on that measure changed dramatically between the institute’s first polling exercise on the subject and the last one just before the election.
“When we polled on it in the spring of 2012, it was way ahead, a slam dunk,” he recalled. “But I think that, in some ways, opinion on that question was very wide, but not very deep. And by the fall, opponents of that proposal had gotten organized, they started running some advertising, the Kennedys came out against it, the Catholic bishops came out against it.
“Our final pre-election poll, just five days before the election, had it passing by a two-point margin,” he recalled. “Therefore, I said it was too close to call, and it failed by two percentage points, but that’s within the margin of error.”
While the institute is still in its relative youth at only eight years old, it is, Vercellotti believes, gaining the respect from the many constituencies that are seeing and judging its work — from the general public to the press; from campaign operatives to special-interest groups, such as those on both sides of the casino issue.
And then, there are the growing numbers of bloggers, he said, who take polling data and analyze it — and usually aren’t shy about voicing opinions on the sources of that data.
“They’re the toughest audience of all, because they’ll take the time and go through the methodology and raise questions,” he said, adding that the emergence of this audience is a relatively recent phenomenon. “When I got into the business in 2001, there wasn’t that kind of audience, but now there is, and they’ve developed a level of expertise.”
Therefore, he pays attention to what the bloggers are writing. Summing up the reviews to date, he noted that many are positive, but some are what he called “dismissive,” a tone he attributes to the small size of the school and the youthfulness of the polling program.
Looking ahead, Vercelotti said that 2014 could be an intriguing and busy year for the institute. Indeed, the Deval Patrick era is ending — WNEU’s facility conducted its first poll on the coming contest earlier in the fall, headlining the release “Democrats Out in Front Early in Governor’s Race” — and there will be a race for the Senate seat captured in a special election earlier this year by Ed Markey after John Kerry became secretary of State. Meanwhile, there may also be some interesting ballot questions, including the possibility of another referendum on casino gambling.
But after that, things will likely get quieter, he said, noting that, while there is a presidential race in 2016, there won’t be another governor’s race or Senate race (unless someone else leaves office before their term expires) until 2018.
There may be some local, state, or regional issues to fill the void, he went on, adding quickly that, in an age when the public’s thirst for information only grows, there is unlikely to be a shortage of issues on which to conduct polls.

Making the Call
Referring back to all the science involved in polling, Vercellotti said it extends even to what time individuals are called — or should be.
He said the recent World Series, won by the Red Sox, posed some challenges; many were not happy about their viewing being interrupted by a pollster. Likewise, Patriots games add a layer of intrigue to Sunday afternoons, one of the times when those staffing the phones at the institute are most busy.
“I try to make the most of halftime — I make sure the callers are active then,” said Vercellotti, adding that mastering such nuances is all part of the process of making the institute successful — and respected.
Nearly nine years after it started soliciting opinions, this facility is well on its way to achieving those goals.

George O’Brien can be reached at [email protected]

Community Profile Features
Hampden Thrives on Community Partnerships

CommunityProfilesMAPhampdenRebecca Moriarty, executive director of the Hampden Senior Center for the past 11 years, equates this small, rural community to the TV show Cheers: a place where everybody knows your name.
“Everybody just knows everybody, and everybody pulls together,” she told BusinessWest. “If somebody gets sick, it’s phone calls, letters, cards; everybody is asking what they can do to help. It’s just a great community.”
That last phrase is one heard often in this town, which borders Connecticut, East Longmeadow, and Monson, but is most closely associated with the community just to the north. If fact, the town was originally known as South Wilbraham when settled in 1878; it would eventually take its own name, but the history — and the links — to Wilbraham run deep.
Even after Hampden became its own entity, separate from Wilbraham, “we’ve always been joined at the hip,” said John Flynn, chairman of the Hampden select board and co-owner of Hampden Engineering Corp. in East Longmeadow. “And we enjoy a terrific relationship with Wilbraham. In fact, we were invited to be a part of their recent 250th celebration because, for a number of those years, we were part of them.”
The towns, through the Hampden-Wilbraham Regional School District, share grades K through 12 (Hampden funds approximately 25%, while Wilbraham funds 75%), including the new Minnechaug Regional High School, which opened its doors in 2012.
Hampden currently has a three-member select board, planning board, and other boards that, in addition to paid department heads, run the town through elected and appointed volunteer roles. The selectmen oversee a $10 million budget, a single tax rate, and a recent bond to cover road improvements. The population, roughly 5,000, has remained steady for the past few decades, following a surge in the mid- and late ’80s with the construction of several new subdivisions.

Gary Mayotte

Gary Mayotte has seen his small grocery store and popular meat department grow due to assistance from IGA and a loyal customer base.

Steady is a word that also applies to the business community, which boasts few large players — the town itself is the largest employer, and Rediker Software Inc., a school-administration software company, is a close second — but a number of service businesses that thrive by meeting specific needs.
One such enterprise — the currently shuttered Hampden Country Club — has become a source of speculation and anticipation. The club has been closed for nearly two years now as new ownership undertakes a broad renovation and new-building project, with all eyes focused on the spring of 2015 and the start of a new era for one of the town’s landmark businesses.
For this installment of its Community Profile series, BusinessWest turns the spotlight on a quiet town that is a community in every sense of that word.

Room with a View
One of the most visible business ventures — literally, because it sits high on a mountain, and figuratively, because everyone’s watching it — is the 295-acre Hampden Country Club purchased at auction for $1.4 million in early 2012 by the Antonacci family, owners of USA Hauling & Recycling Inc. of Enfield, Conn.
Guy Antonacci, a golf pro and now owner and general manager of the 18-hole course, told BusinessWest that what first caught his attention, and that of this father, were the stunning views from the clubhouse. But what they could also see was vast potential in a club that had been struggling in the years prior to this acquisition, and thus what had been an eight-year search for a golf operation to add to the family’s business portfolio came to an end.
The process of writing the next chapter in the club’s history has been long and sometimes challenging, said Antonacci, but Hampden officials have been instrumental in moving the plans forward.
“The town has been awesome, very open about it, and it seems they can’t wait for it to go up,” he said, adding, with a laugh, that “it seems that everybody I talk to was married here.”

Guy Antonacci

Guy Antonacci says the millions of dollars of improvements to the Hampden Country Club hold the potential for a private world-class golf destination.

The course is undergoing millions of dollars in improvements to all 18 holes and accompanying facilities, including construction of a new, 6,500-square-foot post-and-beam banquet facility that will entertain up to 200 guests, and a 24,000-square-foot clubhouse with a private restaurant and lounge, slated to open to private membership in the spring of 2015.
“So far we have 100% of 12 holes completed, two are partially done, and the other four will be finished next year,” said Antonacci, adding that other amenities will include a pool, tennis courts, paddle tennis, and a driving range.
“The golf course has the potential to become something very special,” he told BusinessWest. “In my mind, it can be one of the top golf clubs in the state, maybe even better.”
As the course construction continues, the mild-mannered Gary Mayotte, owner of Village Food Mart in the center of Hampden, is content to provide what he calls the freshest and most competitively priced meats and deli products in his small grocery store. He is a member of the Independent Grocers Alliance (IGA), an organization of independent grocers across the U.S. dedicated to helping local, family-owned grocery stores remain strong in the face of growing chain competition.
Mayotte, who has owned and managed the 4,500-square-foot store for the past 27 years, describes the IGA as a “company with a conscience.” And a loyal clientele eases his concerns about big-box competition.
“I can’t stress enough how much they’ve helped a small guy like me,” he said, referring to town residents, adding that he really has little competition with larger grocery stores, with none within a six-mile radius. He employs 25, including three full-time butchers for his popular meat department, and purchases as much locally produced and in-season food as possible.
Mayotte gives back in a variety of ways, but the most popular vehicle has been the Minnechaug Booster Club card, which sells for $10 (with all of that going to the school) and entitles holders to discounts with a number of participating businesses.
The 5% discount that the card brings at the Village Food Mart amounts to hundreds of dollars in savings a year for the store’s regular customers, said Mayotte, who said his participation allows him to reward those patrons and help the town at the same time.
“It allows me to offer a customer-appreciation card and still support the school,” he noted. “And I think it’s important to reward our loyal customers.”
What Mayotte is far less willing to talk about are his Good Samaritan efforts that get less press or attention, but that many in town have personally witnessed.
“He’s one of those businesses that goes above and beyond,” Moriarty told BusinessWest. “He has a schedule for deliveries on a certain day of the week, but if someone calls and they’ve been sick or broken their leg, he’ll say, ‘no problem’ and pick what they need off the shelf and deliver it to them. His last-minute help is really personal.”
Moriarty offered another example of good-neighbor relations. She’s received a few calls over the years from the Village Food Mart about seniors who are in need for someone to help get them home. “It’s this community partnership in which we all work together that makes Hampden what it is.”
She also described Hampden as a small community with a very vibrant older adult population. “We keep the senior center in a ‘home-away-from-home’ feel with the fireplace and the library, and we have people come in and have their coffee and read the morning paper. It’s a place to have a routine.”
Moriarty said there is not much she’d change about Hampden, but admits that, due to its almost 20 square miles of rural territory, getting around can be challenging for those seniors who can no longer drive.
Without a PVTA bus route, she explained, many of those older adults have to rely on volunteers or the generosity of residents to help. However, the town has partnered with the East Longmeadow Senior Center for a regionalized transportation program called the Two Town Trolley. That does help a bit, but funding is always an issue.

All for One
Flynn, who could be called a third-generation selectman — his grandfather served on the board for 22 years, and his father for 33 — said the ongoing challenge for Hampden, and most all communities like it, is balancing needs with available tax revenue and keeping the community both affordable and livable.
“Our biggest challenge is balancing our needs versus the revenue. Everybody has a need, which is valid, but the reality is, we also have taxpayers who are just coming out of the biggest recession in 70 years, so we cannot be increasing the bill on them,” he told BusinessWest. “Everybody wants more services, but you have to be pragmatic and run the town like you do your home.”
Elaborating, he said this is possible with the town-meeting format of governance, a system he called the “purest form of democracy,” and one that has served the town well for nearly 140 years.
“It’s their [residents] choice of how they want to spend the money,” said Flynn. “We tell them, ‘here’s our plan,’ and they can accept it or amend it, but we back it 100%.”
During those important discussions — some more difficult than others — good neighbors reach for the same goals, he said. And it certainly helps that everybody knows your name.

Elizabeth Taras can be reached at [email protected]

Opinion
Maybe 2014 Will Be the Year

EditorialPenWSJThe recession of the late ’80s and early ’90s was memorable for many reasons.
For starters, there was the swiftness with which it brought an end to the go-go ’80s and the real-estate boom that changed this region in so many ways. The building stopped, the for-sale signs went up (and stayed up), and the properties eventually went to foreclosure and back to the banks and their OREO (other real estate owned) portfolios to wait for a better day.
As for those banks, some of them disappeared from the landscape entirely, while others were absorbed by larger institutions, with their names lost to history. For those that survived, it was a difficult time of intense scrutiny and tighter regulation that made day-to-day life exponentially more difficult.
There was also the collapse of the minicomputer and the end of the so-called Massachusetts Miracle, and a prolonged residential real-estate slump.
But for most who were in business then, the recession will be remembered for the recovery — if one could call it that — that followed and how painfully slow and meager it was. The common refrains were, alternately, ‘when are things going to get better?’ and ‘are things ever going to get better?’
The current recovery hasn’t been quite that bad, although we would say it comes close. Things are certainly better than they were in 2008 and early 2009, and conditions have improved from just a few years ago — they just haven’t improved as much as business owners would like.
There are many reasons why, but it boils down to two things. First, there’s general uncertainty about what will come next, which is still causing hesitation on the part of many when it comes to expansion, new initiatives, and projects that can absorb space in the region’s many industrial parks. Second, there has been only marginal improvement in the employment picture, especially in many of the larger communities in this region, such as Springfield and Holyoke.
We all know from our history, especially as it pertains to the Great Depression, that when people are not employed, they are not spending money. When they are employed, well, they’re more inclined to spend, which helps companies grow, which prompts investments and expansion, which puts more people to work, which prompts more spending … you know the cycle, and you watched it happen in the mid-’80s and again in the late ’90s.
As 2013 draws to a close, it appears that we’re perhaps, and finally, on the cusp of recovery that might prompt people to bring out the word ‘real.’ The economists we spoke with (see story, page 15) were careful to hedge their bets and offer caveats, especially those related to the dysfunctional government in Washington and a still-shaky global economy.
But there are ample signs, including an improved housing market, a solid November jobs report, and modest payroll growth in the Bay State, to indicate that the economy is in fact getting healthier, and this trend will continue and likely accelerate in the year to come.
Let’s hope the projections are right. This recovery hasn’t been quite as bad as the one in the early ’90s, but it has been long, slow, and for the most part unremarkable.
The year ahead will likely see the start of construction of an $800 million casino in the South End of Springfield, creation of a UMass satellite facility in Springfield, real progress on Union Station, and other initiatives. It would be helpful if all that was accompanied by an economic expansion that touched all sectors.
There’s still a great deal of uncertainty and turmoil to deal with, but it looks like it’s time to change the music to something a little more upbeat.
Let’s hope so.

Opinion
Deliberation Needed on Minimum Wage

In 2006, the state Legislature enacted a two-step increase in the minimum wage, raising it to $8 per hour by January 2008. At the time, that rate was the second-highest in the country, behind Washington state and tied with California. Just about each year since then, the issue of increasing the minimum wage comes up for debate on Beacon Hill, and this year was no different.
On the second-to-last day of the 2013 legislative session, the Senate passed a bill increasing the rate in three steps to $11 per hour while tying additional increases to inflation. The Affiliated Chambers of Commerce of Greater Springfield (ACCGS) advocated that the Senate move its vote until the new year for several reasons, not the least of which was the timing of the vote so late in the session, giving amendments to the bill very little attention and time for debate, and the House virtually no chance to debate either the bill or its amendments until the new year.
The ACCGS expects the issue to come to a head early in the coming year. We suspect the rate will be increased, as the debate seems more focused on what the rate will be rather than if the rate will be higher and whether or not it will be tied to an inflation-linked index, and how this acknowledged increase in the cost of doing business will be offset by decreases in other business costs.
Even the term ‘minimum wage’ is being debated. There are some in the Legislature who would prefer the rate be increased even higher than the Senate’s suggested $11 per hour, noting that it would be a ‘living wage,’ and there are those who would like to see a more moderate and reasoned approach for a ‘starting wage.’
Whatever the term, a wage is a wage, and wages constitute one of a company’s largest operating costs. As such, the ACCGS believes more debate and deliberation is needed on this issue, and is calling for a very careful and detailed look at any request for an increase.
A recent survey of chamber members showed that more than 80% of the respondents already pay above the state and federal minimum wage, with more than half paying an hourly rate of $10 or more. More than 80% said an increase in the minimum wage was somewhat or very important to them, noting their very real concern that a large increase would cause upward pressure on all wages. Many of the businesses went so far as to acknowledge that other steps would need to be taken in their individual businesses to offset that pressure.
The ACCGS recognizes that more than 10 other states have increased their minimum wage rate this year, but believes that none have taken it to the levels the Massachusetts Senate did. We know there are studies as to the pros and cons of an increase and the impact it has on the economy and on jobs, and our own survey results show there will be an impact. With an unemployment rate in our region that is almost 50% higher than the state in general, actions that could inhibit job creation must be scrutinized.
As the House moves its debate forward, the chamber will advocate with representatives for moderation in any increase in the minimum wage, recognizing what negative impacts could occur, while at the same time, the chamber will call for a linked action to reductions in other costs of doing business, such as the unemployment-insurance tax. Like the minimum wage, where this state ranks among the highest in the U.S., the same holds true for the cost of unemployment insurance. The chamber firmly believes we should all work collectively and collaboratively at reducing the costs of owning and operating a business in the Commonwealth to enable job creation, reduce unemployment, and improve the overall economy of the region.

Jeffrey S. Ciuffreda is president of the Affiliated Chambers of Commerce of Greater Springfield.

Features
Deadline Approaches for Finalizing the Class of 2014

BizDiffMakrsLOGO2011
The clock is ticking, but there is still time to nominate an individual or group for BusinessWest’s Difference Makers class of 2014.
Nominations, which can be completed online here will be accepted until the close of the business day (5 p.m.) on Dec. 20.
Difference Makers is the program BusinessWest launched in 2007 to recognize those who are, as the name suggests, making a difference in the region called Western Mass. Over the years, winners have come from a number of fields and been involved in a host of endeavors — from filling shelves in school libraries to creating a hugely successful fund-raiser to battle breast cancer; from fighting crime in Holyoke to making a community college more of a force in efforts to build a quality workforce in the region.
And in recent weeks, a number of nominations have been received that reinforce the notion that there are, indeed, many ways in which a group or individual can make a difference, said Kate Campiti, associate publisher of BusinessWest.
She noted that individuals and organizations representing several sectors, from healthcare to education to the nonprofit realm, have been nominated.
“Each year, we’re reminded that there are many ways to make a difference, and people and groups that are making a positive impact on overall quality of life in this region,” she said. “In recent years, we’ve had some hard decisions to make about who will be honored at our annual event in March, and this year is no exception.”
The class of 2014 will be selected by the editors and publishers of BusinessWest, and their stories will be told in a special section that will appear in the Feb. 10 edition of the magazine.
The annual Difference Makers awards event will be staged March 20 at the Log Cabin Banquet & Meeting House in Holyoke. For more information on the Difference Makers program, call the magazine’s editor, George O’Brien, at (413) 781-8600, ext. 102.


Previous Difference Makers:


2009

• Doug Bowen, president and CEO of PeoplesBank;
• Kate Kane, managing director of the Springfield office of Northwestern Mutual Financial/the Zuzolo Group;
• Susan Jaye-Kaplan, founder of GoFIT and co-founder of Link to Libraries;
• William Ward, executive director of the Regional Employment Board of Hampden County; and
• The Young Professional Society of Greater Springfield

2010

• The Irene E. and George A. Davis Foundation;
• Ellen Freyman, attorney and shareholder at Shatz, Schwartz and Fentin, P.C.;
• James Goodwin, president and CEO of the Center for Human Development;
• Carol Katz, CEO of the Loomis Communities; and
• UMass Amherst and its chancellor, Robert Holub.

2011
• Tim Brennan, executive director of the Pioneer Valley Planning Commission;
• Lucia Giuggio Carlvalho, founder of Rays of Hope;
• Don Kozera, president of Human Resources Unlimited;
• Robert Perry, retired partner/consultant with Meyers Brothers Kalicka; and
• Anthony Scott, Holyoke police chief.

2012
• Charlie and Donald D’Amour, president/COO and chairman/CEO, respectively, of Big Y Foods;
• William Messner, president of Holyoke Community College;
• Majors Tom and Linda-Jo Perks, officers of the Springfield Corps of the Salvation Army;
• Bob Schwarz, executive vice president of Peter Pan Bus Lines; and
• The Women’s Fund of Western Massachusetts.

2013
• Michael Cutone, John Barbieri, and Thomas Sarrouf, organizers of Springfield’s C3 Policing program;
• John Downing, president of Soldier On;
• Bruce Landon, president and general manager of the Springfield Falcons;
• The Sisters of Providence; and
• Jim Vinick, senior vice president of Investments at Moors & Cabot Inc.

Cover Story Economic Outlook Sections
Economy Gains Momentum, but There Are Still Some Hills to Climb

COVER1213b3As the director of Economic and Public Policy Research for the Donohue Institute at UMass, Dan Hodge has been involved in a number of initiatives in — and involving — Springfield.
He had a role in the post-tornado initiative called Rebuild Springfield, for example, and has been both a close observer and color commentator of sorts with regard to the many different types of development that have emerged over the past several years.
Summing up the mood, or attitude, he believes is taking shape in the City of Homes, he said, “people are asking, ‘when are things going to happen here?’”
The answer, he went on, is now, or very soon.
Indeed, 2014 could be a watershed year, especially for Springfield, but also for the surrounding region, he said, noting such initiatives as the long-awaited redevelopment of Union Station and the recent announcement that UMass Amherst will proceed aggressively with establishment of a so-called satellite center at Tower Square, a $25 million undertaking.
And then, there’s that casino project that MGM Resorts International wants to build in the city’s South End. It is, at the moment, the only bidder for the coveted Western Mass. casino license still on the table. If MGM’s plan wins the favor of the Mass. Gaming Commission, and if the entire gaming initiative isn’t delayed — or waylaid — by a statewide referendum question now picking up speed (two big ‘ifs’), then cranes could start appearing on Main Street by next fall.

Dan Hodge

Dan Hodge says 2014 could be a year when things start to pick up, not only in Springfield, where many projects are expected to get underway, but with the economy in general.

“I think we could move from hearing people say, ‘it’s never going to happen,’ to ‘I think it’s going to happen,’ to ‘hey, it’s really happening,’” he noted, referring specifically to long-discussed projects like Union Station, but also to the city’s recovery in general.
And in some ways, the same can be said for the economy itself, said Hodge, noting that after four and a half years of tepid — at best — recovery, this region, and the state as a whole, is poised for something more substantial.
In fact, things started to improve late this year, said Alan Clayton-Matthews, senior contributing editor for MassBenchmarks and an associate professor of Economics and Public Policy at Northeastern University.
Massachusetts gross domestic product (GDP) grew at an annual rate of 3.5% in the third quarter of 2013, nearly a percentage point higher than the country as a whole, he noted, adding that this improvement (the state grew at only 1.7% in the second quarter) was due to slow but better job growth, rising wages and salary incomes, and a higher rate of spending on items subject to sales taxes. A recovering housing market and more robust consumer and business spending are driving economic growth and providing much-needed relief from what he called “considerable fiscal drag” in the form of mandated sequestration spending cuts and higher payroll taxes than last year.
Fourth-quarter numbers won’t be out for a few weeks, but Clayton-Matthews expects those trends to continue into next year, for which he projects further improvement to the employment picture, which is the real driver of additional spending.
“There are positive signs that private demand is picking up, and there is some backlog in demand that is now being felt in the market because of improving employment and household incomes, and improving wealth in households thanks to rising home prices and rising stock markets,” he said. “The net effect is that the economy is growing, and that will probably continue.”
However, discussion of the state and national economy and projections for brightening skies have come with a host of caveats in recent years, and 2014 will be no exception, said Michael Goodman, co-editor of MassBenchmarks and associate professor of Public Policy and chair of the Department of Public Policy at UMass Dartmouth.
Such caveats include the global economy, which continues to be weak, with several European countries still struggling with massive debt issues, and especially that aforementioned ‘drag,’ which has the potential to become significant and slow the pace of progress, he said, before using some terms more suited for driving to effectively get his points across.
Michael Goodman

Michael Goodman says the ecomic skies seem to be brightening, but several forces — some of them well out of the state’s control — could impede progress.

“When it comes to monetary policy, we have the pedal to the metal,” he told BusinessWest, referring to Federal Reserve policies intended to fuel confidence, bolster the markets, and generate growth. “But with fiscal policy, we have the emergency brake on.”
Indeed, while a year that gave us the dreaded fiscal cliff, sequestration, and a government shutdown is drawing to a close, he noted, the turmoil, partisan politics, and what he called “brinksmanship” on Capitol Hill remain, and there will be more recovery-threatening decisions to be made in the weeks and months to come.
“So how far is that car going to go?” he asked, returning to his analogy. “Given the recent track record, which isn’t incredibly encouraging, I think more of the same is the most sensible outlook.”
For this issue, BusinessWest takes its annual year-end look at the economy and the prospects for the future. The consensus is that, while this region appears to be picking up steam, there are still some big hills to climb.

On-the-money Analysis
As he talked with BusinessWest about the economy, the ongoing but limited recovery, and the forces that will shape the foreseeable future, Goodman summoned that old Chinese proverb (some would call it a curse): ‘may you live in interesting times.’
Some would use a different adjective to describe this period, but that term works, he said, adding that this has certainly been an intriguing time in which to watch the economy, discuss developments in the classroom, and attempt to make projections about what will happen next.
Clayton-Matthews agreed, and set the tone for his analysis by saying, “this has been a nightmare of a recession.”
And by that, he meant both the actual downturn, the so-called Great Recession, which officially ended toward the middle of 2009, and the often-painfully slow recovery that followed.
In many respects, it has been like the recession of the late ’80s and early ’90s — noted in Massachusetts for the loss of an entire industry (minicomputers), multiple bank failures, a 12% reduction in GDP, and an equally long and slow recovery period — but in some ways, especially the force of the turbulence confronting progress, it’s been worse.
But is the nightmare over?
That’s the $64,000 question, said Clayton-Matthews, adding that there are definitely signs that it might be.
These include three consecutive months of payroll growth registered in August, September, and October, he said, adding that, while the gains were outwardly not significant (perhaps 1.5%), they are made more impressive by the “significant headwinds coming from the federal government,” as he called them, referring to everything from sequestration to the shutdown.
“Considering all that, it’s nice that we’re having any payroll growth,” he said. “This is much faster growth than I was expecting.”
Clayton-Matthews said the payroll figures contradict, to some extent, household-survey results, which indicate that that there are fewer Massachusetts residents working now than at this time last year, but overall, he considers the payroll numbers more reliable, and he believes they translate into improving confidence and increased spending.
“It appears that both the national and state economies have been growing — not at a rapid rate, but they’ve been growing,” he said. “And that has been resulting in higher levels of employment and, therefore, household income, and the ability to spend and the willingness to spend.”
Cliff Noreen, president of Babson Capital, which has more than $188 billion in assets under management, agreed, offering this broad summation: “the U.S. economy continues to heal, but is not yet healthy.”
Elaborating, he said he has a host of numbers he can summon that would seem to justify optimism about the economy and where it’s heading, but also give credence to his belief that the healing process is far from over.

Cliff Noreen

Cliff Noreen says the economy is healing, but is not yet healthy, although it is likely to get healthier in 2014.

Start with those concerning corporate profits, which have reached record levels — $1.83 trillion — and are outperforming a stock market that is up more than 25% for the year, although this growth is attributable far more to cost-cutting and other efficiencies rather than climbing revenues.
Meanwhile, government debt, which exceeded more than $1 trillion a year ago, is now down to $650 billion, he noted, adding that, while this number is still historically high, the drop is encouraging. Meanwhile, there was more good news in the November jobs report, which revealed that the economy is up 2.1 million jobs this year and unemployment fell to 7% for the first time in five years.
“It does seem like the economy is finally getting stronger,” he told BusinessWest. Every year, we sit here and we hear that the economy will be stronger next year, and it doesn’t get stronger. But this year, it appears the economy is actually strengthening, and we should be into a better economic environment in 2014.”
Looking ahead, based on data in the New England Economic Partnership forecast for Massachusetts, Clayton-Matthews expects employment growth to continue and accelerate through 2014 into 2015, largely because of those rising numbers for employment and income and the resulting trickle-down effect, and expectations that the drag from the federal government, while still a factor, will be less impactful.
By 2015, payroll growth in the Bay State is expected to hit 2%, he went on, adding that the growth will come across many sectors of the economy, but especially construction (especially as the housing market improves), professional and business services, leisure and hospitality, education, healthcare, and the ‘information,’ or technology, sector.
After 2015, payroll growth is expected to taper off, due mostly to the escalating number of retiring Baby Boomers (a phenomenon that presents another challenge for the Commonwealth and its employers), but the immediate future is looking more promising.

Work in Progress
But while the economic skies would seem to be brightening, there are many forces that could impede progress, said Goodman, adding quickly that many of these forces originate outside the borders of this state, and the country, for that matter.
And with that, he returned to what he called “ongoing political shenanigans” on Capitol Hill, and his analogy to hitting the gas at the same time the emergency brake is on.
“The Fed is doing everything in its power to encourage growth,” he said. “It’s keeping interest rates low, it’s making it more attractive to borrow, it’s increasing the monetary supply through quantitative easing … the Fed is just trying to snap us out of this by encouraging investment and sparking economic growth.
“But at the same time, we’ve been engaging in these austerity-related budget policies,” he went on. “We have sequestration, the inability of the federal government to even pass a budget, moving from continuing resolution to continuing resolution, which injects all kinds of uncertainty into important parts of the economy, and the periodic brinksmanship, which has had such a demonstrably negative impact on economic activity in the periods leading up to those moments of truth.”
Although the Senate eventually passed a budget last week, other challenges loom. In another eight to 10 weeks, the latest continuing resolution that allows the federal government to continue operating will come to an end, said Goodman, adding that the debt ceiling is also nearing its limit. Which means there are more moments of truth to come, and they make it extremely difficult to project what will happen nationally and regionally.
Meanwhile, the same is true for what’s happening — or not happening — overseas, he said, adding that the international economy remains weak, and its overall health is certainly something well beyond the control of state and national leaders.
But it bears watching because of the Bay State’s strong export economy and its vulnerability to adverse conditions in Asia and especially Europe, where more than 40% of the state’s exports wind up.
“That’s been a growth driver for the entire state, and it has allowed us to do, until quite recently, a bit better that the country as a whole,” he said, referring to what’s generally referred to as the ‘innovation economy.’ “We’ve grown a bit faster until very recently, and we’ve had quite a difficult time with employment, housing, and other areas, even though we’ve certainly had challenges.
“All of that is driven by businesses and consumer markets around the world purchasing our products and services,” he continued, listing everything from healthcare to computer technology. “All of these things have been driven by demand from around the world, and we don’t know what’s going to happen with that demand.”
Compounding this vulnerability is the general uncertainty, not to mention actual cutbacks, in federal spending resulting from sequestration and other austerity measures, he went on.
“The fuel for the innovation economy has been not just that international and national private demand, but also federal funds in the form of research dollars, government contracts, and government expenditures,” Goodman explained. “When we think about the Pioneer Valley and its precision-manufacturing base and its reliance on government funding, the changes that are taking place, with many of them resulting from government policy choices, are putting some downward pressure on demand and creating a lot of uncertainty.”
At the same time, there are some other forces at play with regard to the economy, he went on, noting, for example, that many of those aforementioned products and services being exported but also sold in this country are enabling businesses to effectively do more with less, meaning fewer employees, which is certainly contributing to tepid gains in employment.
Also, noted Hodge, Massachusetts is facing the difficult challenge of creating employment opportunities for those without a college education, who increasingly face the prospect of being left behind in this innovation economy.
Elaborating, he said the state’s unemployment rate is at essentially the same level as the rest of the country — 7%. But because this state has a higher percentage of people with college degrees than other states, its unemployment numbers are skewed toward those who are less educated.
“This is a big challenge for the state,” he said, adding that there are several initiatives being undertaken, and a workforce study involving the Donahue Institute and the Pioneer Valley Planning Commission has been launched in an effort to identify strategies for enabling more members of this demographic to enter the workforce and stay in it. “One of the things we keep hearing is that there are some good programs out there, but they’re just not reaching enough people.
“The unemployment rate in Springfield is still over 10%, and it’s the same in Holyoke,” Hodge went on. “And the longer people are detached from the workforce, the less they see a future, and the harder it’s going to be for them. This is a big segment of the population, and it’s a largely untapped resource.”

The Bottom Line
When asked if it’s difficult to make a projection for the future of the regional and state economies, Clayton-Matthews laughed.
“It’s not difficult to make a projection,” he said, responding to the specific wording of the question. “But it is difficult to make an accurate projection.”
That’s because, while many arrows are pointing up, there are those headwinds to consider, as has been the case since the recession officially ended and the recovery, such as it is, began.
If all goes well — or at least better than it has — then that emergency brake Goodman mentioned may finally be taken off, and if it does, then the economy might actually be able to pick up some speed.

George O’Brien can be reached at [email protected]

Autos Sections
Fathers & Sons to Expand, Reshape Facilities on Memorial Avenue

Damon Cartelli

Damon Cartelli is set to create the so-called terminal concept on Memorial Avenue.

It’s called the ‘terminal concept.’
That’s the phrase Audi has attached to a relatively new design it is now requiring for the showrooms that will display its growing roster of models. In literature intended for dealers, the look — which, as the name implies, educes an airport terminal — is explained this way: “designed to evoke the racing history of the brand, support the operational needs of dealers, and represent Audi through innovative design and materials, the Audi terminal concept is another physical manifestation of the ethos ‘progressive, sporty, and sophisticated.’”
Damon Cartelli used fewer, less poetic, but still effective terms to describe it.
“It has a certain look; it’s very German … there’s lots of glass, lots of metal, it’s a clean look,” said the president of the Fathers & Sons chain of dealerships, who will be creating that look at a new facility to be built a half-mile or so down Memorial Avenue in West Springfield.
The facility where he spoke with BusinessWest, currently devoted to Audi, Volvo, and Porsche, opened its doors 12 years ago, carved out of the old Coliseum banquet house. Cartelli still considers it state of the art when it comes to dealership look, feel, and amenities, and if he had his druthers, he’d be selling Audis there for a few more decades. But the carmaker, like many others these days, is more or less demanding a dedicated showroom (one that will display only its product) and one that meets a number of design specifications, inside and out.
Thus, Cartelli is taking what he calls a business “leap of faith.”
“What people tell me is that there’s an increase in business any time you build a new facility — you get an inherent lift,” he noted. “But we already have a facility that I believe is high-end and representative of the brand. It’s a tough pill to swallow to build a new dealership, and I have my doubts, but I’m going to trust what the brand tells me and hope that if you build it, they will come.”
But that’s not all. This project is currently being called ‘phase one’ of an initiative that will change the face of a nearly two-block section of the north side of Memorial Avenue and possibly create some new business opportunities for this chain of dealerships.
Indeed, while creating the new Audi dealership on land currently occupied by a Midas muffler location, a tool-supply shop, and a few buildings housing various Fathers & Sons operations and inventory, Cartelli plans to create one and perhaps two other facilities, which on current blueprints are labeled ‘future dealerships.’
And there will be some options with regard to what carmakers’ names eventually go over the door, he said, adding that the list includes models sold at existing Fathers & Sons facilities on Memorial Avenue — Volvo, Porsche, Volkswagen, and Kia — as well as some nameplates not currently sold in Western Mass., including Mercedes-Benz, Infiniti, and Acura, among others.
Meanwhile, the new Audi dealership will provide an opportunity to perhaps better showcase one of the hottest car lines at the moment, one expected to gain additional momentum with new models in the A-3 series, a smaller, less-expensive line, said Cartelli.
“We’re currently selling roughly 20 cars a month,” he said of the Audi brand. “With the new A-3 series coming out, Audi’s projection is that we’re going to almost double that number.”
Demolition of existing buildings on Memorial Avenue will commence within the next month, ground should be broken on the new Audi facility by spring, and the dealership is expected to open its doors by the end of next year, he said, adding that, while this timeline is aggressive, it is also realistic.
For this issue and its focus on auto sales, BusinessWest takes an in-depth look at the plans that will give a new look to that section of Memorial Avenue — and write a new chapter in the intriguing history of this family business.

Driving Force

Audi dealership

‘The terminal concept,’ as seen in an Audi dealership in California.

Before talking about the future, Cartelli first referenced something now considered mostly a thing of the past in this business.
This would be the so-called auto mall, or facility that sells a number of different nameplates under one roof. There are still many operating, he said, including the dealership the Cartelli family fashioned from the Coliseum, which at one time sold four brands — Audi, Volvo, Porsche, and Saab, the last of which is no longer made.
Increasingly, though, automakers want a facility dedicated solely to their models, mostly to reduce (in theory, at least) the odds of a consumer eventually driving away with another carmaker’s product.
“Customers won’t have contact with the other brands, which is something the factory wants,” he explained while discussing the planned new Audi dealership. “It’s funny how this industry went from the auto-mall-type complex where you could stay inside and shop all the brands and compare and go from there, to the dedicated dealership, because the factories don’t want their models to be compared to the others, even though that’s going to happen anyway.”
This was just one of the dynamics that led to the commencement of discussions between Cartelli and Audi nearly two years ago, with the carmaker aggressively stating its case for both a dedicated dealership and that aforementioned terminal concept, and Cartelli agreeing, if somewhat reluctantly, to take that leap of faith.
Memorial Avenue was the logical place to build such a facility, with the existence of other company dealerships and the potential for economies of scale, said Cartelli, who commenced putting together a plan — one that would involve use of existing Fathers & Sons facilities and acquisition of other property with frontage on that street — and then executing it.
He acquired the Midas property last spring, and entered into a purchase-and-sale agreement on the tool-supply shop late last summer. He also hired an architect to work in conjunction with one commissioned by Audi to develop a design.
The emergence of a casino proposal for property in the southeast corner of the Big E complex that virtually surrounds the existing Audi, Volvo, and Porsche dealership added some intrigue to the planning process, and there were discussions with casino developer Hard Rock International about acquiring the Father & Sons site.
But the talks never advanced, and Cartelli, sensing that the casino proposal would be defeated in a referendum — which it was — proceeded with the mindset that Fathers & Sons would keep its existing facility and expand down the street.
Cartelli visited several Audi dealerships in New England that had created the terminal concept, and eventually adopted something similar to others — especially the Wallingford, Conn. store — but still unique in its own way.
Memorial Avenue

Damon Cartelli says the new Audi dealership is part of a bigger initiative that will change the face of a one-block area on Memorial Avenue and provide new opportunities for the company.

The planned 27,000-square-foot facility, not much smaller than the current home to three makes, will include a showroom big enough to display eight cars (the current Audi space can showcase five or six, depending on the models), an eight-bay service area, and a waiting area with most of the amenities that newer luxury-model dealerships boast, from a flat-screen television to leather couches to Internet access.
The new Audi store, which comes with a sticker price of roughly $3 million, will create both more space and flexibility at the existing facility, said Cartelli, adding that Porsche has been pressing for more showroom space there and will get it when the existing Audi showroom is apportioned to the other German automaker, doubling the number of cars that can be put on display. Meanwhile, the existing Porsche space on the lower level of the dealership will be renovated into a service area for Porsche and possibly Volvo.
As for the ‘future dealership’ notations on the early blueprints for the project, Cartelli said time will eventually tell how these will be colored in.
While it is possible that one of the existing dealerships (Volkswagen or Kia) will be expanded and updated into one or more of those slots, a model (or two) currently not sold in this region may emerge as a contender if the circumstances permit.
“You need some luck and the willingness of the factory to recognize that they need a dealership in this area,” he said, noting that, with some nameplates — Cadillac and Mercedes-Benz, for example — the nearest dealerships are in Hartford, and the manufacturers are currently content with that.

Into a Higher Gear
Looking ahead, Cartelli said he’s optimistic that the new dealership will do what Audi believes it will — bring more people to the showroom and, in the long run, sell more cars.
“I hope the building alone gives us some lift,” he told BusinessWest. “But what I’m really relying on is their products, what I see coming, what I believe is coming, the strength of the brand, and the direction they’re heading. All this leads me to make this investment, because if it wasn’t for what I believe is a very strong brand, I would just stay here and say, ‘thanks, but no thanks,’ and continue to sell cars out of this facility.”
As he said, this is a leap of faith, one that he hopes — and expects — will land him in a position to grow the business and drive more opportunities.

George O’Brien can be reached at [email protected]

Autos Sections
Today’s Vehicles Are Loaded with Safety Features

Michael Oleksak

Michael Oleksak says drivers, especially those with children, respond enthusiastically to features like backup cameras, enhanced airbags, and child locks.

Motorists are supposed to keep their eyes on the road. That goes without saying, right?
Yet, think of all the distractions that could cause a momentary lapse in concentration, from bickering kids in the back seat to a sip of coffee to a quick glance at the radio dial. If traffic suddenly slows during one of those moments, an accident can occur.
That’s the idea behind adaptive cruise control.
“It’s a built-in collision-prevention system that maintains a set distance from the car in front of you. It lights up on the dashboard when you’re approaching a solid object faster than you should be,” said Brian Farnsworth, a sales consultant with Marcotte Ford in Holyoke, adding that the system is typically paired with brake support “In addition to giving you visual and audio cues, it fully charges the brakes for you, so when you hit the brakes, they’re ready to respond as fast as possible.”
But that’s certainly not the only high-tech vehicle-safety advance of recent years. Equipment that alerts drivers to hazards while backing up are standard on many models, said Michael Oleksak, general manager at Burke GMC in Northampton.
“The rear-vision camera is a tremendous safety feature for the driveway, if someone has small children,” he said. “It gives you a complete panoramic view of the back, and there’s a backup alarm system, so if you’re backing up, and you get within 30 inches or three feet, it starts to beep, and you also see a light flash. Then, as you’re getting closer and closer, the beeps come more often and also louder.”
Michael Filomeno, Marcotte’s general manager, said many Ford models already feature the backup camera, and the device will be standard on more models next year. Meanwhile, pending regulation from the National Highway Traffic Safety Administration could soon make this technology standard on all vehicles — just one indication of how safety concerns are driving innovation among manufacturers.
“Airbags, anti-lock brakes, things that were big safety features in the ’80s, are pretty standard things now, but they’ve evolved,” Filomeno said. “We have better technology, things like adaptive cruise control, a new generation of airbags — it’s a whole different vehicle than it used to be.”
For this issue and its focus on auto sales, BusinessWest examines what’s new in vehicle safety, and why it matters to dealers and drivers alike.

Something Old, Something New

Michael Filomeno (left, with Brian Farnsworth)

Michael Filomeno (left, with Brian Farnsworth) says even safety features that first appeared decades ago have advanced in recent years.

Of course, safety concerns are nothing new for carmakers.
“While new technologies are greatly advancing safety features, auto manufacturers have had the consumer’s welfare in mind since the automobile’s inception,” notes Greg Fowler in Auto Trends magazine. “Many aspects of today’s vehicles taken for granted were initially included to improve the automobile’s marketability by making it seem less of a daredevil’s toy and more useful to the mainstream public.”
Until recently, vehicle safety features advanced slowly at best. According to Auto Trends, safety glass was first used for automobile windshields in the 1920s, and Buick was the first manufacturer to install a flashing turn signal in 1938. Meanwhile, cars had been on American roads for more than a half-century before seatbelts were introduced in 1949.
The ’70s and ’80s saw airbags and anti-lock braking systems become commonplace, but even those features have come a long way.
“Years ago, a car had two airbags,” Oleksak said. “Now, depending on the vehicle, you might have eight or 10. There’s side curtain and head curtain and side impact.”
Farnsworth added that Ford vehicles recently introduced front knee airbags on both the driver and passenger side, as well as inflatable seatbelts for children in the rear seats of SUVs.
Across the auto industry, in fact, airbags are anything but old hat. Because airbags have been deemed responsible for blunt-force injuries and even deaths, especially to children, over the years, all passenger vehicles since 2006 have been designed with advanced frontal airbag systems, the industry term for a deployment technology that automatically detects the size and position of the passenger and the severity of the crash, then uses that information to vary the force with which the bags inflate.
Oleksak was quick to note that many safety advances of modern times are decidedly low-tech, while others rely on more complex equipment.
“It’s a small thing, but we have child locks you can program though the locking system,” he said. “Another small feature, but very helpful, that you see in a lot of the Chevy trucks is the flasher in the side mirror — when you put the directional signal on, the mirror arrow flashes. Someone up close to you might not see the brake light, but they’ll see your mirror flashing.”
More advanced features do the opposite, alerting drivers to fellow motorists they might not see in their blind spots. That’s the purpose of the lane- departure feature, which alerts drivers when they’re drifting from their lane without a turn signal on, and also warns them when not to change lanes. “Let’s say someone is passing you on the right and is very close to you,” he said. “You see something flash, so you know not to pull over to the right.”
Even the simple act of parallel parking is being boosted by technology. An increasing number of carmakers are offering a feature that detects the size of the parking space, guides the driver into the starting position, and then parks the car automatically, hands-free — which, as it becomes more commonplace, could theoretically prevent many minor scrapes and fender benders.

Saving Lives
Of greater concern, of course, are serious accidents that cause injuries and deaths, and automakers understand those stakes. For example, the Insurance Institute for Highway Safety estimates that up to 1.2 million crashes could be prevented or mitigated each year if all vehicles boasted some kind of forward collision avoidance system — preferably paired with autonomous braking systems or adaptive headlights, which rotate to better light the car’s path on curves and reduce glare for oncoming traffic.
The institute also credits electronic stability control — a recent innovation that helps drivers correct a swerving vehicle by applying brakes on individual wheels — with reducing the risk of a single-vehicle fatal crash by 50%, which is why it’s now standard equipment across the industry.
Oleksak said car buyers are increasingly aware of newer safety features, and are coming to expect them. “Even on the entry-level Chevy Cruze, you’re getting most of these features. Some are standard, some optional, depending on the model.”
Also popular with GM drivers is OnStar, a satellite service that provides navigation assistance but also features automatic crash response, alerting emergency services of an accident and its location. Drivers can also trigger that response manually in case of, say, a heart attack or a carjacking. Ford has a similar service called Operator Assist.
“That’s one of the features you hope you never have to use, and others, you use all the time,” he said of vehicle-safety devices in general. “Cars have really leaped ahead with safety. Just look at the way they’re designed, with crumple zones, the way the hoods fold. Years ago, in an accident, the hood came back through the windshield. Nowadays, with crumple zones, the hood folds a certain way, so as not to injure a person.”
Safety glass has improved as well, Oleksak noted. “Years ago, the glass was jagged, but now, the windshield breaks into a million pieces, almost like ash.”
Meanwhile, Farnsworth pointed to the roll-stability feature now standard on many Ford SUVs as just another example of safety advances drivers often take for granted. “People don’t always know about it. Our job is to let them know what’s available. And there are so many features now.”
Fowler notes in Auto Trends that safety advances have not only led to fewer accidents, but fewer insurance claims, which can lower insurance rates for everyone. “Cars do not drive themselves,” he notes, “but technological advances are getting us close.”
“Ford’s got a lot of cool stuff people don’t even know about,” Filomeno added. “When they come in, they’re not coming in looking for adaptive cruise, necessarily, but when you show them the car and tell them what it has, they’re really awed by it.”

Joseph Bednar can be reached at [email protected]

Insurance Sections
Severe Storms Are Creating a Trickle-down Effect on Policy Holders

Jim Phaneuf

With past and future storm damage in mind, Jim Phaneuf says, the state attorney general and insurance commissioner are making sure that carrier premiums and rate increases are justified.

When Jim Phaneuf references the weather, he’s certainly not making small talk.
Rather, he’s discussing big business — the insurance business, which he’s been in for more than 36 years, enough time to see everything, or just about everything, in this industry.
Indeed, over the past several years — and one year in particular, 2011 — Phaneuf, president of Bell & Hudson Insurance Agency in Belchertown, and others in this sector have seen things they’ve never seen before in terms of weather calamities and the resulting impact on the companies that write the policies and the consumers who purchase them.
‘Historic’ is the word he and others have used to describe it all — meaning everything from 2011’s ice dams, tornadoes, hurricane, and freak October snowstorm to subsequent weather events such as Superstorm Sandy in the fall of 2012, and the general consensus that this part of the country will see more of the same in the years to come.
But instead of words, Phaneuf and others like to use numbers to get their points across.
“Between 1980 and 2012, there were 123 U.S. weather-related events that resulted in claims of over $1 billion,” he told BusinessWest. “In 2011 alone, there were 12 U.S. weather-related disasters with over $1 billion in claims, and that caused insurance companies to raise rates to attempt to recover their losses. Our experience has been that most home-insurance customers have experienced rate increases in the past two years, largely as a result of the storms of 2011 and 2012.”
Corey Murphy, president of First American Insurance Agency in Chicopee, agreed, noting that 2011 was a banner year for weather-related claims in this region and others, and the impact from those losses will be felt for some time.
“I knew the insurance companies were going to have to respond — it was a catastrophic year; we had pretty much every natural disaster you could have,” he said, noting that rates have escalated for business and residential policy holders alike, between 3% and 6% on average.
The numbers vary, he said, because in many instances, an agency can sometimes shop for and get a better price, even at a time when many carriers are still struggling to recover losses. Meanwhile, agents can work with clients to lower their insurance bills by making sure they’re buying only what they need, passing on what they don’t need, and employing strategies such as bundling policies, taking higher deductibles, and avoiding marginal claims that will nonetheless trigger premium hikes.
Corey Murphy

Corey Murphy and his staff have kept their commercial and residential rate increases from storm damage as low as possible by shopping their policy needs with a variety of carriers.

Overall, he said, this is a time for consumers to renew — and tighten — their relationship with their insurance agency, because if predicting the weather is difficult, if not impossible, so too is gauging and minimizing the impact of all that weather on one’s insurance bills.
For this issue and its focus on insurance, BusinessWest takes an in-depth look at what has become a perfect storm — in every aspect of that phrase — for insurance carriers, and a time of challenge for those looking to protect their assets and manage the cost of doing so.

Climate Change
Recapping recent events, meaning those of the past few decades and especially the past few years, those we spoke with said things have become more unsettled.
They used that word to refer to both the weather — which, in the opinion of many, is being increasingly impacted by global warming — and the fiscal health and well-being of insurance carriers.
Indeed, due to the recent spate of weather calamities, most insurance companies will not write polices for hurricane-prone coastal properties in the Carolinas, Georgia, Florida, and Texas, said Bill Grinnell, president of Webber & Grinnell Insurance Agency in Northampton. So the states have created their own insurance mechanisms and set up rules, collecting premiums from property owners and assessing surcharges to those insurance companies that do business in other regions of those states.
“There is a wide belief that these storms are caused by global warming, which makes the weather less predictable and insurance outcomes less predictable,” Grinnell explained. “As a result, more revenues are needed to create reserves to cover the potential for more disasters, so there’s definitely been an uptick in the cost of insurance.”
According to a 2013 report, “Inaction on Climate Change: the Cost to Taxpayers,” by Ceres, a nonprofit organization advocating for sustainability leadership, the total loss exposure of these state-run insurance plans in the past 20 years has risen by 1,550%, from about $40 billion in 1990 to more than $600 billion in 2010.  Additionally, the report says only 50% of the damages in the U.S. caused by extreme weather events are privately insured, which leaves the federal and state governments (the taxpayers) to pick up the remaining tab.
Insurance companies, said Grinnell, earn revenue in two ways: premiums, of course, and conservative, low-risk investments, primarily in the bond markets.
With the historically low rates of return on bonds, insurance companies are not earning as much as they have in the past, and at the same time, they’re seeing higher bills from their reinsurance companies after paying out billions for just the past two years’ worth of catastrophic storms.
“So the reinsurance companies that provide the insurance for your insurance carrier for big disasters have increased their rates to the carriers, and those rates have been passed right down to the policyholders,” Grinnell explained, adding that the regional carriers in New England that do business in Massachusetts weren’t directly affected by Hurricane Katrina or, to a great degree, Superstorm Sandy. “So the majority of the storm-related increases are due to more localized events.”
Locally, Phaneuf added, state Attorney General Martha Coakley and Commissioner of Insurance Joseph Murphy are making sure carrier premiums and rates are justified.
“The attorney general seems to have served as a watchdog with the insurance issue,” he said, “to keep insurance companies’ rising rates in check.”

Policy Statement

Bill Grinnell

Bill Grinnell says insurance carriers are getting hit with higher rates from their reinsurance companies and passing these increases down to policyholders.

In this changing climate — for both weather and insurance to cover the damage it causes — Grinnell said agencies need to work even more closely with clients to reduce the impact on premiums while making sure customers’ bases are covered, literally and figuratively.
For instance, when his staff sees a client’s premiums spike significantly, they will attempt to shop that business around to get similar coverage, but at a better rate.
“We try to find a better home for their insurance if we’re able to, which we can some of the time, but not all of the time,” he said. “It’s definitely worth the effort if the insurance is going up more than 7% or 8%.”
Murphy agreed, but noted that there is seemingly less room for negotiating between agency and carrier in this environment, adding that this is another sign of the times and a product of the more adverse conditions within the industry, even though the weather has been much calmer this year.
“There’s a lot less back-and-forth over the last year or two. Now, there’s a lot less room; they’re pretty firm on what their prices are,” he said. “This year, it was a pretty mild year, but there were predictions that storms would increase, so there were a lot of adjustments by carriers based upon that.”
Those adjustments, Murphy went on, have appeared as higher premiums and a much harder look at what policies companies will underwrite. He called it “getting tighter.”
When Murphy and his agents present a potential policyholder to an underwriter — the person at the carrier who will decide how much to charge on the commercial lines, or even if they’ll write it or not — they want a much clearer picture of what they are writing.
“So, as an agent, we’re trying to present the best possible picture of that potential client,” he added. “The more you can make an underwriter feel comfortable about what they are writing, the better they feel about doing it.”
Meanwhile, agents can work with clients in a number of ways to help control their insurance bills without reducing coverage, said Phaneuf, listing several possible ones, including a willingness to accept a higher deductible.
“They generally mean lower annual premiums, but more out of your pocket when you have a loss,” he explained. “Your agent will also make you aware that you can control premiums by bundling discounts for your home and auto and installation of alarm systems, renewing your policies with the same insurer, and maintaining a loss-free status.”
Elaborating, he said that going years without filing a claim can lead to attractive discounts, savings that could more than offset the long-term costs from filing a claim in an instance where the damage only marginally exceeds the deductible.
In addition, Murphy told BusinessWest, he and his agents make sure their business clients are updating their product inventory and specific elements that they need for doing business.
“Business owners have to understand what their business is rated on,” he noted, adding that some standard ratings are based on square footage, which doesn’t change unless there is an expansion or a move, but other things do change, like real-estate values, replacement costs, inventory levels (up or down), or an increase in sales, all of which accurately reflect the business’s exposure.
The First American staff helps educate their commercial clients about keeping up with the current state of their property and business.
“If you don’t respond to your carrier with any updates, then they assume that all remains the same, and you could be paying more when you shouldn’t have to,” said Murphy. “But you don’t want them to be caught underinsured.”

Batten Down the Hatches
Grinnell and others we spoke with said their background is in business and insurance, not climatology or meteorology.
Predicting the weather is more difficult than ever, he noted, adding that even those with degrees in those subjects can’t say what will happen next year or over the next decade. The best thing to do is be prepared as much as possible, and that philosophy extends to the realm of insurance.
Phaneuf agreed, adding that, when it comes to weather patterns that are predicted to cause havoc in the future, protection of one’s home or business is, now more than ever, a complex business transaction.
“It cannot be effectively and appropriately done in 15 minutes,” he said. “In spite of what some national insurance carriers would like to have you believe, it is not a simple transaction like buying laundry detergent or breakfast cereal. If you treat it too lightly, you may not have the protection that you need when you need it … at a time of great loss.”

Elizabeth Taras can be reached at [email protected]

Insurance Sections
How to Reduce Stress and Optimize Outcomes in Filing Insurance Claims

John E. Dowd Jr.

John E. Dowd Jr.

Let’s begin with the premise that insurance companies are in the business of paying claims, pure and simple. However, as most people are aware, the process of filing and then being paid for compensable claims is not always easy or convenient, depending on the size and nature of a claim.
We try to advise our clients at the outset of every claim of the appropriate steps they need to take to make sure things go as smoothly and quickly as reasonably possible. We also try to carefully manage people’s expectations for how the claim process will go, as well as the eventual payout amount they can expect. Unfortunately, some insurance companies handle claims better than others, and you need to rely on your insurance agent/broker to properly represent you both at the time you choose your insurance company and when a claim has occurred.
Many of the complaints insurance companies receive each year are from customers who are unhappy about claims handling. For many years, one of the top complaints people have regarding the claims process is a delay. When people are dealing with the issues that made them file a claim, it can be frustrating to handle the insurance claim on top of that. For this reason, it is important for all policyholders to be prepared. One of the best ways to do this is to make sure all of the information the insurance company would need is always available.
Policyholders should keep this information in a safe place where it will not be lost or forgotten. The following suggestions are also helpful.
• When filing claims, make sure they are submitted promptly. Call your agent/broker immediately after something happens that warrants a claim. Letting receipts pile up can cause more delays. If temporary repairs are put off or are not completed, the initial damage to the home could worsen. For example, water damage that is not addressed promptly could lead to problems that cost more money and may create coverage issues.
• Understand the policy. It is important for every individual to know what his or her policy says. Knowing what is covered and what is not covered makes it much easier to know what to expect when damage occurs. Waiting until a disaster happens to read through the policy will only result in further frustration. Talk with your agent/broker ahead of time so he or she can explain your coverage and answer questions.
• Use correct and complete information for the claim. Using incorrect or incomplete information will result in processing delays. Check all of the information for accuracy twice before submitting it, and make sure everything that is required has been provided.
• Keep records of all forms of correspondence. When making calls, sending e-mails, or receiving letters, make sure each one is recorded. Write down the date, the form of correspondence, the name of the contact person, and the subject of the correspondence. If there are any important details, include these in the notes. Policyholders should always ask questions and address any disagreements promptly.
• Keep records of temporary repairs. Some types of damage warrant immediate but temporary repairs. If this is the case, it is important to document any work that was done and who completed it. When purchasing supplies or services, save the receipts. Taking photos or videos before and after the repairs is also helpful. Homeowners should never make permanent repairs. Policies cover only necessary temporary repairs. Those who want to know how much it will cost to complete permanent repairs should arrange for one or more adjusters to provide quotes.
• Verify any denials. If a claim is denied, politely ask for the language in the policy that reflects why it was denied. Your agent/broker will assist you in confirming the accuracy of the coverage denial.
• Never rush into a settlement. When a settlement offer does not seem fair, contact your agent/broker immediately to discuss the matter.
• Ask for information to be released for health claims. If medical help was needed due to the reason for the claim, it is important to ask a medical provider to release relevant information. When policy holders suspect that a medical provider is overcharging, an insurance company may audit the bill upon request.
The claims process is a stressful one for many people. With proper preparation, this stress can be reduced significantly. The most important thing to remember is that your agent/broker is always available to help during any part of the process, so do not hesitate to contact your agency when questions arise.

John E. Dowd Jr. is a fourth-generation principal of the Dowd Agencies. He is one of three partners at the oldest insurance agency in Massachusetts with operations and management under continuous family ownership. The Dowd Agencies is a full-service firm providing personal, commercial, and financial-planning needs, with four offices in Western Mass.; (413) 538-7444; [email protected]

Insurance Sections
Leverage Your ‘Mod’ Squad to Keep Workers’ Comp Costs Down

By BILL GRINNELL

When Red Sox pitcher John Lackey grabbed his right arm in pain and walked off the mound in his first game of the 2013 baseball season, I can imagine that the Red Sox management held their breath.  He had missed all of the 2012 season. They had just invested a year in getting Lackey healthy, including costly surgery and extensive rehabilitation.
During that year, Red Sox management diligently followed Lackey’s progress. They encouraged his return as soon as possible. And, after learning that his pain that day was just a bicep strain, they had him up and throwing again 10 days later. He was back in the rotation to beat the Houston Astros just three weeks after the strain.
If you have an employee on your company’s disabled list, you would do well to follow the Red Sox management’s example.
Sidelined employees are not only a drain on productivity, but they can also quickly escalate your workers’ compensation costs. Keeping tabs on these employees’ healing process and getting them back to work as soon as possible are key to reining in those costs.
The factors that drive workers’ compensation costs are many and complex. Understanding them is important. You can’t manage what you don’t know.
Generally speaking, workers’ compensation policyholders with an insurance premium over $5,000 are subject to the Mass. Workers’ Compensation Bureau experience-modification rules. These rules establish an experience-modification factor (or ‘experience mod’) that is used to calculate your workers’ compensation insurance premium.
Like auto-insurance rates, experience mods are designed to make premiums cost more for those insureds with adverse loss experience and reward those with better-than-average experience.
The formula for your experience mod takes into account the frequency and severity of your losses compared with similar-sized companies in your industry. The bureau uses policy-holder loss data that is reported by insurers every year to calculate the experience mod.
The bureau looks at a three-year period of losses to minimize the effect of an extreme year (good or bad). The three-year period covers the three years prior to the last policy year completed. For example, an experience mod calculated on Jan. 1, 2014 will take into account the data from the policy years Jan. 1, 2010 to Jan. 1, 2011; Jan. 1, 2011 to Jan. 1, 2012; and Jan. 1, 2012 to Jan. 1, 2013.
A ‘snapshot’ of the losses is taken six months into a policy term and then reported. It’s important to attempt to close out open claims or question high reserves prior to this six-month snapshot event.

How It Works
Let’s talk about how the experience mod works and then get to how you can control your workers’ compensation premiums.
Remember how I said that the experience mod takes your frequency and severity of losses and compares them to what would be expected of a company of your size in your industry?
Well, if your actual losses are lower than expected, your experience mod will be less than 1.0, yielding a credit factor. The credit factor is applied against the standard premium and will save you money.
If your actual losses are greater than expected, then your experience mod will be more than 1.0, generating a debit factor. The standard premium would then be multiplied by the computed debit.
In Massachusetts, it is important to understand the dramatic impact that small losses can have on an experience-mod calculation. The full brunt of a loss up to $5,000 is added into the equation. The amount of a loss above $5,000 is discounted by factors near 80%. Two $5,000 losses produce a significantly higher debit than one $10,000 loss.
Experience-mod calculations are more sensitive to adverse loss experience today than ever before. While our elected officials can claim that Massachusetts has some of the lowest workers’ compensation rates in the country, you won’t hear them talking about mod calculations. Favorable rates have been significantly offset by experience-mod surcharges.
Loss-control programs, safety manuals, and light-duty return-to-work plans are all important ingredients toward achieving a lower mod. Tactics like these and others can be your ‘mod squad’ and help you keep workers’ compensation premiums down.
But most important of all, be careful who you hire.  New hires have consistently been the source of the worst workers’ compensation claims. Your hiring process is the key to your workers’ compensation experience-mod success.
With a selective hiring process, diligence with employee safety, and support to get injured and ill workers back on the job, you can keep your experience mod in check — and hopefully get World Series-winning performance from your employees!

Bill Grinnell is president of Northampton-based Webber and Grinnell Insurance Agency; [email protected]

Building Permits Departments

The following building permits were issued during the month of December 2013.

CHICOPEE

D & D Chicopee Realty
49 Highland Ave.
$10,500 — Remodel second floor

Default Service Inc.
46 McKinstry Ave.
$8,000 — Strip and re-roof

Pioneer Valley Condo Association
63 Colonial Circle
$25,000 — New roof

Primo Electric
711 East Main St.
$25,000 — Create office space
PALMER

Development Associates
21 Third St.
$10,000 — Foundation only for addition to manufacturing plant

SOUTH HADLEY

Cumberland Farms
507 Newton St.
$2,000 — Exterior renovations

SPRINGFIELD

3640 Main St., LLC
3640 Main St.
$63,000 — Build out for new office

Baystate Medical
298 Carew St.
$274,000 — Fit out space for pharmacy

Pearson Development Co.
1322 Liberty St.
$35,000 — New roof

Performing Arts Center
1000 State St.
$93,000 — Interior renovations

Smith and Wesson
2100 Roosevelt Ave.
$318,000 — Create a new testing room

WEST SPRINGFIELD

Church of the Good Shepard
214 Elm St.
$15,000 — New roof

Clarion Hotel and Conference Center
1080 Riverdale St.
$5,000 — Interior renovations

Dominic and Christine Pompi
1272 Memorial Ave.
$55,000 — Strip and re-roof

Hayden Corporation
333 River St.
$10,000 — Extend access drive behind building and exterior renovations

Joe Stevens
1501 Elm St.
$68,000 — Interior repairs