Daily News

SPRINGFIELD — Due to the recent rise in COVID-19 cases, the Springfield Regional Chamber has decided, out of an abundance of caution, to postpone its Government Reception that was slated for Jan. 13.

“Given the rise in cases and our hospital systems constrained, as well as our risk assessment which estimates this event will cause a greater than 99% risk of spread (despite vaccinations and boosters), we believe postponing is the most prudent and right thing to do for our community,” chamber President Nancy Creed said. “Thank you for your understanding as we work to keep our community members healthy and safe during this time. We look forward to gathering together in person soon.”

The chamber will provide more details soon, but in the interim, members can reach out and submit any questions and/or concerns at springfieldregionalchamber.com/contact-us.

Daily News

HOLYOKE — The Cannabis Education Center (CEC) at Holyoke Community College announced its schedule of industry training programs for the spring 2022 semester.

The CEC will offer four 12-hour, introductory Cannabis Core educational training courses, with the first set to run Saturday, Jan. 22, and Sunday, Jan. 23, from 9 a.m. to noon and 1 to 4 p.m. each day over Zoom.

The Cannabis Core program provides an overview of the cannabis industry in Massachusetts and is geared for people looking for general knowledge as they consider a cannabis career. During four three-hour sessions, students will interact with cannabis experts and guest speakers in reviews of the plant, various cannabis products, the endocannabinoid system, laws and prohibition, growing and plant care, labeling, packaging, testing, employment considerations, and more.

The Cannabis Core program is a foundational course and a prerequisite for the following career track courses: patient services associate (classes start Feb. 5), cultivation assistant (Feb. 26), extraction technician (April 2), and culinary assistant (April 19). Additional Cannabis Core programs will run Feb. 19-20, March 19-20, and April 5-6.

The cost of the Cannabis Core training is $599, but scholarships are available to those who qualify. To register, visit hcc.edu/cannabis-core.

Daily News

PITTSFIELD — Bousquet Mountain is opening the first floor of its new base lodge today, Jan. 7, for ski operations. Tickets, rentals, bootup and warmup areas, and restrooms will be available in the lodge from noon to 9 p.m. today. Food trucks will be available at the mountain until food and beverage service in the building launches.

The 17,500-square-foot building features a multi-purpose area for comfortable breaks from the slopes, a quick-service dining option in addition to the full-service restaurant, a rental shop with full-service ski-tuning operation, and retail space. Multiple high-definition screens are featured throughout the lodge, enabling live streaming of on-mountain races along with viewing of high-profile sporting events. Heated walkways, firepits, and a large patio area provide numerous options for outdoor enjoyment of the base area in addition to the second-floor outdoor deck.

Bousquet will launch Lift Bistropub, a full-service bar and restaurant, on the second floor of the lodge in early February. Open year-round, Lift Bistropub expects to provide service to both indoor and outdoor seating, with the second-floor deck providing panoramic views of the mountain.

The lodge is part of a substantial investment in the nearly 100-year-old ski area by Mill Town, the owner of the mountain. Other new features this year include new terrain, added tubing lanes, upgraded lighting, and a full overhaul to the mountain’s snow-making system.

Lift tickets, rentals, lessons, and tubing tickets are available to purchase on site and at bousquetmountain.com.

Daily News

SPRINGFIELD — The Springfield Thunderbirds, AHL affiliate of the St. Louis Blues, have carried on their mission of being pillars of the Springfield community, with continued support from People’s United Bank. Since the start of the 2021-22 regular season, the Thunderbirds have made more than 60 appearances in the community, in addition to charitable initiatives such as Hockey Fights Cancer, Toys for Tots toy drives, and Teddy Bear Toss donations. Many of these events have featured interaction in the community from the team mascot, Boomer.

“We at the Thunderbirds pride ourselves on being champions in the community,” team President Nathan Costa said. “As much as we love putting on a first-class operation at each of our games, we put equal importance on making a positive impact in our community, whether that is engaging with young people in schools, working in tandem with nonprofit charities, or performing random acts of kindness. We thank our longtime partners at People’s United Bank for their continued support and shared philanthropic values.”

Jaimye Kelley, senior vice president, Commercial Banking at People’s United Bank, added that “we’re proud to support and partner with the Thunderbirds in their many community initiatives and to have the opportunity to be a part of the life-changing impact their efforts are having on local families. Community giving and volunteerism is central to People’s United’s mission, and we look forward to continuing our support of the Thunderbirds in 2022 and bringing our shared philanthropic values to communities across Western Massachusetts.”

In the month of November, the Thunderbirds went lavender across their platforms to spotlight the NHL and AHL’s Hockey Fights Cancer initiative. Proceeds raised throughout the month went on to benefit a wide array of local cancer-based charities, including the Sister Caritas Cancer Center, CHD’s Cancer House of Hope, Baystate Children’s Hospital, and the Hockey Fights Cancer charity itself.

Highlighting a busy month of December, the Thunderbirds collected more than 5,000 stuffed animals in the club’s annual Teddy Bear Toss on Dec. 11. In a showing of holiday spirit, Thunderbirds staff and Boomer delivered donations of those bears to a wide range of area charities, including the Springfield Boys & Girls Club, Ronald McDonald House, YMCA of Greater Springfield, CHD, Martin Luther King Jr. Family Services, and the Boys & Girls Club Family Center.

Furthering the team’s heartfelt gestures, Thunderbirds captain Tommy Cross, together with teammates Michael Kim and Drew Callin, also provided a meaningful gesture at holiday time when the trio purchased a plethora of presents for three local families who were recently displaced from their homes. This marked the second time in his two Thunderbirds seasons that Cross has led such a mission.

Boomer and the team were active in numerous other charitable affairs throughout the fall and early winter. The T-Birds partnered with local elementary schools for yet another successful kickoff to the team’s Stick to Reading program, with support from MassMutual. The initiative promotes literacy among elementary-school students in the Western Mass. community. Schools participate in a six-week reading program during the Thunderbirds’ regular season, with a reward of tickets to a game for students who complete their reading goals.

For more information on the Springfield Thunderbirds and their charitable contributions, please visit www.springfieldthunderbirds.com. To donate to the T-Birds Foundation, click here.

Law

No Breach January

By Lauren C. Ostberg

 

Along with the widely reported cyberattacks on behemoths like LinkedIn and Facebook, 2021 also saw cyberattacks on local governments, small businesses, school systems, nonprofit organizations, and other smaller, more vulnerable targets. For more than a decade, Massachusetts has enumerated a set of administrative, physical, and technological safeguards designed to protect consumer’s personal information.

“This personal information is what you are obliged to safeguard; access, use, or compromise of this personal information by an unauthorized person constitutes a reportable breach.”

For more than a decade, you — a natural person, corporation, association, partnership, or other legal entity who uses, stores, or otherwise accesses personal information in connection with the provision of goods and services or with employment — have been required by law to put such safeguards in place.

Whether a genuine desire to comply with 201 CMR 17 or the breaches of 2021 motivates you, the new year is the perfect time to strengthen your cybersecurity position with three simple steps.

 

Inventory the Personal Information You Possess

Under applicable Massachusetts law, ‘personal information’ is a Massachusetts resident’s first and last name or first initial and last name combined with a Social Security number, driver’s license or state ID number, financial-account number, or credit- or debit-card number. This personal information is what you are obliged to safeguard; access, use, or compromise of this personal information by an unauthorized person constitutes a reportable breach. A useful first step in developing, or improving, your cybersecurity position, then, is compiling a list of every location where you keep this personal information.

Creating this list should make some security risks apparent — do you have Social Security numbers in your e-mail inbox, in an unlocked filing cabinet, or stored on the desktops of employees’ unencrypted laptops? In the event you experience a ransomware attack or another cybersecurity incident, knowing where personal information was stored can help you quickly determine whether the potentially compromised data contained ‘personal information’ and, thus, whether you have experienced a ‘breach’ reportable to regulators.

If you already have a well-developed written information security program (WISP) and feel confident in your cybersecurity posture, this step still applies to you. Reviewing and updating this inventory can (and should) be part of your annual review of that WISP’s scope and effectiveness.

 

Learn to Encrypt Personal Information

Massachusetts regulators require that personal information (when held by a person other than the consumer) be encrypted ‘in transit’ and ‘at rest.’ In transit refers to information when it is transmitted across networks — say, from one e-mail account to another. At rest refers to storage, on a flash drive, laptop, etc., or on an e-mail server.

If you comply with this regulation, an employee’s lost laptop or a compromised e-mail account will not impact consumers or raise the risk of identity theft because that sensitive information should be inaccessible to unauthorized parties. Encryption can be a simple process — in some cases, it’s a matter of a few well-placed clicks. Let this year be the one you figure it out.

If you have already enabled encryption on relevant devices and accounts, and have policies requiring the encryption of personal information, congratulations. After you pat yourself on the back, make sure your employees are aware of these policies and that they knew how and when to make use of these safeguards.

 

Train on Phishing

Massachusetts’s data-security regulations require employee training as both an enumerated administrative and technical safeguard. This is because internal policies regarding access to use of, and the transportation of, personal information required by 201 CMR 17 are of limited use if they are not consistently followed company-wide.

Similarly, the best malware protection and server encryption will not protect a business whose employees hand over the proverbial keys to the kingdom by providing their credentials or downloading malware by clicking a link in a phishing e-mail.

Because individuals responding to phishing e-mails is a known vulnerability, it is a useful place to start training. Phishing, which can take the form of e-mails or phone calls, is the fraudulent practice of attempting to obtain personal information or other valuable data from a person by pretending to be a reputable, and trusted, third party. Training employees to recognize, avoid, and report these scams is an initial step (and one endorsed by the FTC) to improving your cybersecurity hygiene.

While other safeguards in 201 CMR 17 and the Attorney General’s Compliance Checklist (like two-factor authentication) are important considerations, if you inventory your personal information, enable and use encryption, and train yourself and your employees to avoid phishing scams, you will be well on your way to a breach-free January and a compliant 2022.

 

Lauren Ostberg is an attorney in Bulkley Richardson’s cybersecurity group; (413) 272-6282.

Law

A Development of Note

By Alexander J. Cerbo, Esq.

 

As COVID-19 continues to grow, mutate, and spread like a California wildfire, the Equal Employment Opportunity Commission (EEOC) has released guidance which outlines, in detail, just how COVID-19 may qualify as a ‘disability’ under the Americans with Disabilities Act (ADA).

Alexander J. Cerbo

Alexander J. Cerbo

In its recent report, the EEOC clarifies that employees who are either asymptomatic or have mild COVID symptoms that resolve in a matter of weeks are not considered disabled under the ADA. These cases are not found to substantially limit a major life activity as they do not restrict an employee’s bodily functions for a prolonged period.

However, ‘long COVID,’ or cases that persist for several weeks or even months after the initial infection, may qualify as an ADA-recognized disability. Symptoms include ongoing fatigue, brain fog, difficulty concentrating, difficulty breathing, or shortness of breath. In addition, other health conditions caused by COVID, or pre-existing health conditions exacerbated by COVID (such as heart inflammation), are considered a disability if they limit a major life activity.

The EEOC cautions that a determination as to whether an employee’s COVID-19 case constitutes a disability should always be made on a case-by-case basis.

While employers should be mindful as to how they handle employees with COVID, the ADA does provide employers with a ‘direct-threat’ defense by which an employer may require an employee with COVID, or its symptoms, to refrain from physically entering the workplace during the CDC-recommended period of isolation. An employer will risk violating the ADA if they exclude an employee from the workplace based upon “myths, fears, or stereotypes,” particularly if the individual is no longer infectious.

EEOC guidance is clear that an employer does not automatically violate the ADA in taking adverse action against an employee if they have COVID-19. Employees must meet the criteria of an ‘actual’ or ‘record of’ disability to be eligible for a reasonable accommodation. An actual disability is a “physical or mental impairment which substantially limits a major life activity.” Record of a disability is when the person has a history of that disability.

Eligible employees are not automatically granted a reasonable accommodation — their disability must require it, and the accommodation requested must not pose an undue hardship on the employer. Employers may also request supporting medical documentation in determining whether to grant an employee’s accommodation request.

With COVID-19 cases on the rise once again, and the inception of the new, highly contagious Omicron variant, employers should continue to remain alert for future guidance from the federal government in this ever-evolving pandemic.

 

Alexander J. Cerbo, Esq. is an attorney who specializes in labor and employment-law matters at the Royal Law Firm LLP, a woman-owned, women-managed corporate law firm that is certified as a women’s business enterprise with the Massachusetts Supplier Diversity Office, the National Assoc. of Minority and Women Owned Law Firms, and the Women’s Business Enterprise National Council; (413) 586-2288; [email protected]

 

Law

Sobering Advice

By Ryan O’Hara

 

Hosted any parties recently? Hosting any in the weeks ahead? Whether you’re running a business and throwing a holiday shindig for your employees, having some folks over for a festive dinner party, or watching with friends as our new-look New England Patriots win the Super Bowl (why not this year?), it’s worth pausing to consider how you might avoid the risk of liability for any guests who might have a little too much fun.

I know, I know — maybe not the most pleasant thought, but what should you expect when you invite a litigator to the function? Like it or not, when hosting any get-together where guests may imbibe, a responsible host must take a moment to consider their legal obligations.

“You don’t want to be an innovator, so erring on the side of doing what you can to make sure your guests consume alcohol responsibly, and trying to make sure everyone has safe transport home, is the best practice.”

You’re likely familiar with the concept that, under Massachusetts law, bars, restaurants, and the like can be held civilly liable for damages caused by service of alcohol to an individual whom the establishment knew (or should have known) to be intoxicated. In practical terms, when an establishment serves someone showing recognizable signs of intoxication, and that person subsequently drives drunk, gets into an accident, and hurts someone, the establishment is held responsible for those damages.

“Good, sound policy,” you note as you sagely nod along. Agreed! But what you may not be aware of is that you — yes, you — are subject to the same obligations if you host an event and choose to serve your guests alcohol. This legal concept is known as ‘social host liability,’ and has been the law of the Commonwealth since 1986, via the Supreme Judicial Court’s decision in McGuiggan v. New Eng. Tel. & Tel. Co., 398 Mass. 152 (1986).

Social host liability provides that, where a private individual serves alcohol, or makes alcohol available while effectively controlling the supply, and that alcohol is served to a person the host knew (or should have reasonably known) to be intoxicated, the host is liable for any harm caused by that guest’s ensuing drunkenness. In essence, if you choose to provide guests with alcohol, you take on the duties (and potential liability) of a bartender. So, just as in the commercial context, if you serve a drink to somebody you already know is half in the bag, and that person then drives drunk and causes harm to people or property, you may be held responsible.

So, how can you be sure to avoid this kind of harm as a host? Since McGuiggan, Massachusetts courts have examined the scope of this liability, and some guiding principles have emerged. First, you should keep a close eye on your guests’ behavior if serving alcohol. Case law has largely limited liability to service of guests showing tangible signs of intoxication — slurred or loud speech, imbalance, inappropriate behavior, and the like. As a simple rule, if you notice a guest appears drunk, you shouldn’t provide them any more alcohol and should make sure they don’t drive. This will protect the public at large, protect you, and maybe even leave a happier guest the next morning.

Second, you can make sure your party is BYOB. Case law to date strongly suggests that you cannot incur any liability for guests who consume their own alcohol, even if it’s at your house or other premises, and even if you provide the atmosphere for a wild party. As long as you’re not providing the intoxicant, you’re probably not on the hook if something bad happens. If you are going to serve your own alcohol, try to stick to single-service amounts and control the supply, so that you can gauge a guest when they take it. Providing guests with carte blanche access to an open bar or leaving out a boozy self-serve punch bowl may make for a raucous time, but it’s also the riskiest approach.

This area of the law remains relatively new and undeveloped. You don’t want to be an innovator, so erring on the side of doing what you can to make sure your guests consume alcohol responsibly, and trying to make sure everyone has safe transport home, is the best practice.

If you plan on offering cannabis to your guests, you should know that no case law exists on service of cannabis products. However, you can reasonably anticipate that cannabis will be treated under a similar analysis. The issue could be complicated by varying tolerances and delayed onset of intoxicating effects, as well as differing impact if combined with alcohol. So, be extremely cautious if providing cannabis products (particularly edibles), especially to guests who have been drinking, or in any way appear intoxicated.

In short, a mindful, practical approach to alcohol service at private functions is good practice, period. No one wants to be a buzzkill; however, a little restraint and consideration makes for a great host — and a great guest, too. Most importantly, it will avert avoidable harm to your guests and the public, and any liability for yourself.

Note: this article is not intended to convey specific legal advice or to create an attorney-client relationship, and is provided for informational purposes only.

And, with that, cheers to a new year!

 

Ryan O’Hara is an associate with Bacon Wilson, P.C. and a member of the firm’s litigation team. His legal practice encompasses virtually all aspects of litigation, including contract and business matters, landlord-tenant issues, land-use and real-estate litigation, and accidents and injuries; (413) 781-0560;
[email protected]

 

Health Care

Speaking from Experience

By Elizabeth Sears

 

Dallas Clark

Dallas Clark says lived experience and empathy are key to what makes recovery coaches so effective.

Dallas Clark is in the business of spreading empathy and sharing hope. 

He is a recovery coach in the Recovery Coaching program at MHA’s BestLife Emotional Health and Wellness Center in Springfield. Inspired by the positive influence his own recovery coach had on him, Clark helps individuals who are facing the challenges of addiction to meet their goals and connect back into the community. 

A recovery coach is someone who has gone through the recovery process themselves and has completed the certifications required to become a coach. They act as a bridge to recovery, a ‘concierge’ of sorts, helping clients take control and regain power in their lives by providing them with wellness plans, encouragement, and other forms of assistance.

This model of treatment works because of the trust that is built between coaches and clients. Due to walking a similar path, recovery coaches are able to understand the experiences and emotions of their clients in a way others without such life experience cannot. They know what it is like to have an addiction and can connect on a personal level with someone looking to begin their own recovery. 

“The peer-to-peer counseling that recovery coaches provide is a very vital part of the process.”

“One thing that’s important about being a recovery coach is that we have lived experience. When we talk about empathy, we’ve been in those shoes,” Clark said. “I know it’s very important that you be supported by somebody that really does understand what you’re saying.”

Tommy Smyth, another recovery coach in the program, echoed this sentiment.

“The peer-to-peer counseling that recovery coaches provide is a very vital part of the process in terms of offering the comfort level of a shared experience,” he noted. “We are among the first supports someone beginning recovery encounters and often where they begin to trust the process. I continue to meet with them in addition to whoever and whatever else becomes part of their recovery.”

Recovery coaches help to motivate, support, and empower clients in a way that meets their specific needs. This help sometimes involves providing referrals. Clark recalled recently helping one of his clients find a primary-care physician and helping others with goals like finding a dentist or changing medications. 

Tommy Smyth

Tommy Smyth says no one should feel stigma or shame about seeking treatment for addiction.

Other times, recovery coaches help individuals communicate with their family, assist in building a broad support team, and provide resources for family members who may feel helpless. Whatever the case, clients are met exactly where they are in their recovery process, whether in the very early stages or further along. 

“We collaborate on a wellness plan, prioritizing goals and building on individual strengths to empower their recovery. It is their recovery,” Smyth said. “I can use my recovery as an example and in understanding what they are dealing with or feeling, but recovery is about giving power back to the individual to take charge of their healing and eventually their lives.”

 

Meeting a Growing Need

MHA’s Recovery Coaching program launched on Feb. 17, 2020 — less than a month before the World Health Organization declared COVID-19 a pandemic. The inability to meet clients in person proved to be a noteworthy obstacle for coaches to try to overcome, as well as trying to bring clients back into a community that was shut down.

“The major issue was not having the one-on-one connection because recovery coaching is really based on relationship building. Not being in-person and getting to meet the individual, it was hard to build a strong relationship over the phone,” Clark said. “It was a lot of meetings being on Zoom. A lot of people didn’t know how to use Zoom, so that was a difficult part, and just connecting people back into the community.”

However, the pandemic’s impact did not mean a slow start for the program. There was only one coach at the time of its initial launch, but an immediately full caseload emphasized a need to add more staff. Since then, MHA has added four certified recovery coaches for a total of five coaches in the program. They are continuing to expand, planning to take on more coaches as needed.

“We’re starting to build collaborations with other agencies, which are providing more referrals for us, so that’s one reason we’re expanding the Recovery Coaching program,” Clark said.

The program has now shifted to a hybrid format, offering a combination of in-person and remote coaching. Also, the impact of certain resources reopening after previously closing during the pandemic has been felt greatly by members of the program. 

“We’re getting back to that place now where recovery centers are back open. Drop-off centers are back open, and that’s a big plus because, when the pandemic hit, a lot of places had shut down that are recovery-oriented,” Clark said. “People didn’t have those safe places to turn to.”

Smyth spoke on the recent death of Jimmy Hayes, an NHL hockey player from Massachusetts who died from a combination of fentanyl and cocaine. Hayes’s father expressed fear of the media portraying his son as a “junkie.” In response to this, Smyth emphasized the importance of treating individuals who experience addiction with empathy and dignity, as well as providing them with the help they need. 

“If you want to get help, there are people out there, including recovery coaches who have been where you are, willing to walk and fight with you. You don’t have to keep going through what you are going through alone — you can take control, and you will get your life back.”

Addiction is a disease with a gripping nature that cannot be overstated, and with the especially risky nature of drugs being laced with cheaper and more lethal substances and sold to unsuspecting buyers, resources like MHA’s Recovery Coaching program are essential for members of the community experiencing addiction, Smyth noted.

“Recovery coaches can and do make a difference. The more we can educate the public about addiction and the role recovery coaches can play, the better,” he said. “No one should be stigmatized or judged for having an addiction to a substance. No one should be made to feel shame, rejection, or failure in seeking treatment to start and sustain recovery.”

 

From Despair to Hope

The feelings of empathy and hope that Clark and Smyth exude can be felt in a single conversation with them. Smyth concluded with a word of encouragement for anyone seeking to regain control of their lives from an addiction. 

“If you want to get help, there are people out there, including recovery coaches who have been where you are, willing to walk and fight with you. You don’t have to keep going through what you are going through alone — you can take control, and you will get your life back.”

When asked what message he would like to leave with BusinessWest’s readers, Clark spoke, without a single hesitation, of hope.

“I think the most important part is providing that hope for others. I always tell people that I didn’t know what that looked like. I didn’t even believe in myself, but somebody believed in me. I didn’t have hope — somebody gave hope to me.”

Health Care

New Lease on Life

Daniella Grimaldi

Daniella Grimaldi says it often takes weeks for clients to warm to the program — but the results speak for themselves.

 

Daniella Grimaldi has worked with young addicts long enough to know it can happen to anyone.

“I say this to everybody: you don’t know what you don’t know about your kids. You could have the best kids in the world and raise them the right away, but all they have to do is hang out with someone who’s doing the wrong thing. That’s when kids fall behind.”

And fall, all too often, into substance abuse. That’s where Goodwin House comes in.

“We are one of the only programs like this in the state,” said Grimaldi, program director of the house in Chicopee opened by the Center for Human Development in 2017 and named after its long-time CEO, Jim Goodwin. Its clients are teenage boys, ages 13 to 17, who live there, often after a stint in detox, for 30 to 90 days in order to recover from addiction and learn the coping mechanisms and life skills they need to be successful — and remain drug-free — afterward.

“There aren’t a lot of these programs for adolescents,” she went on. “But this is the age where, if you get the help you need, you’ll be more successful than if you get the help at 30 or 40 years old and know you’ve wasted all that time engaging in substances and not getting help.

“I think it’s critical. A lot of our kiddos who leave us call us a year or two later and say, ‘I’m really thankful for the opportunity,’” Grimaldi added. “I recently talked to a kiddo who left us at beginning of 2020, and he was like, ‘Daniella, do you remember me? I’ve been sober for 399 days.’ That’s something I’m really proud of, when kids call back, and they’re proud of themselves.”

“This is the age where, if you get the help you need, you’ll be more successful than if you get the help at 30 or 40 years old and know you’ve wasted all that time.”

At first, Goodwin House focused solely on substance abuse, but earlier this year, it became ‘co-occurring enhanced,’ which means it focuses on both substance abuse and the mental-health piece. In doing so, the client-to-staff ratio shrank from 1:5 to 1:3. “We changed the ratio to better support the residents we serve, and we hired a bunch of new positions,” Grimaldi said.

Among those are a recreational therapist. “She was a teacher, so she’s always worked with adolescents. She’s able to do therapeutic relationship building with our residents and tie it all back into their therapeutic approach, which I think is awesome. You never think about how teaching clients how to play basketball together could actually be a therapeutic group. You think it’s just you out here playing with your friends; it’s just basketball — but it’s not. It’s more than that.”

Goodwin House also hired an educational liaison to help clients bridge the gap between their work at Liberty Preparatory Academy — a recovery-focused high school in Springfield they attend during their time in the program — and their normal school districts. “It makes for an easier transition; it’s not so chaotic,” Grimaldi explained.

“They don’t want to be here,” she was quick to admit. “I’ve never had a kid who really, truly wanted to physically be here, but they work the program, and then they realize it’s not as bad as they think, and they do the work so they can gain the sobriety they need.”

And then come those post-program phone calls, when Grimaldi hears them say they’re glad they stayed.

 

Busy Schedule

Clients are referred to Goodwin House from many sources, she told BusinessWest.

“It could be self-referral from the adolescent themselves, from teachers, schools, courts, the DYS system, the DCF system, or it can be from their own parents. Anyone can make a referral to Goodwin House. We accept all different types of insurance, and if we don’t accept your insurance, the biller of last resort pays — so DPH picks up cost, or DCF — so no kid is left behind and everyone is entitled to treatment.”

Goodwin House opened in 2017

Goodwin House opened in 2017 focusing solely on substance abuse, but recently became ‘co-occurring enhanced’ to focus on mental health as well.

The house’s capacity is 15 residents, although it’s running under that during the pandemic. A typical weekday has clients attending Liberty Prep, then returning for a snack and ‘room time’ so they can settle down from the day.

“Some kids don’t like school; it can be traumatic, triggering, and bring a lot of anxiety, so we let them have a cool-off period of about 30 minutes,” Grimaldi explained.

That’s followed by a strict regimen: a group therapy session, recreational therapy, dinner, chores, another clinical group, maybe a local recovery meeting with Alcoholics Anonymous or Narcotics Anonymous, then phone calls, down time, and bed.

The weekends are similar, with school replaced by recreational activities in the community, such as bowling outings. That is, as long as they’re eligible to go. The program operates on a motivational ‘level’ system, and clients progress from orientation to level 5, with more privileges the higher they go.

“If you work the program, the program works for you,” Grimaldi said. “What you’re willing to put in is what you’ll take out of it.”

Often, the residents aren’t serious about the program for the first month, she noted. “I call it the honeymoon period, or the adjustment period. Often, the work doesn’t start until 35 or 40 days in, and a lot of times that’s when you see kids really struggle with themselves and their internal issues, and they’re asking, ‘can I do this without substances, or can I not?’

“Sometimes we see kids have to return,” she added. “But a lot of times, those are the kids who are actually more successful. At first they didn’t get it, but they try it again, and it works for most of them.”

Goodwin House also encourages family engagement and involvement during the client’s stay, Grimaldi said. In fact, last month, all the families were invited to the house for Thanksgiving dinner, each family seated in a separate area so they could have a meaningful holiday together.

“I’ve never had a kid who really, truly wanted to physically be here, but they work the program, and then they realize it’s not as bad as they think, and they do the work so they can gain the sobriety they need.”

“A lot of times, a client will come to Goodwin House and will have a poor relationship with their parents. ‘Oh, my parents are mean because they put me here. My parents don’t care about me.’ We hear that all the time. So we try to work on that family relationship. We rebuild that through family therapy as well as family engagement and involvement.”

By the time clients leave, Grimaldi and her team want them to have a sponsor, be able to work their recovery, and also to have success academically. The center’s after-care coordinator keeps in touch with clients for a month after they leave, helping connect them to outside resources they can call upon to support their continued recovery.

“I’ll give them my business card, and a lot of them call me,” she added. “They’re interested in what’s happening. Sometimes it’s the kid who had the worst behaviors who wants to call back and say thanks. The one who was 399 days sober, he had a lot of incidents while he was here, but he turned it around and did what he needed to do and realized his life was worth living. And once you realize your life is worth living and there’s something to live for, your mindset changes.”

 

Breaking the Stigma

While stigma around mental health and substance abuse has lessened in society in recent years, it’s still an issue for many, especially parents of struggling teenagers — and it’s one factor keeping some families from seeking help, Grimaldi said.

“Stigma is always going to be there. But I tell parents, ‘it’s not what people think about you, it’s what you do to help your kid’ you’re the one bothered by your son being in a drug program, not him. He’s here to get the treatment he needs.”

Part of that is building life skills, she explained.

entrance to Goodwin House.

This apt message recently greeted people at the entrance to Goodwin House.

“We’re not just a substance-abuse and mental-health program. We teach them a lot of independent-living skills, all the different skills they haven’t learned at home. A lot of kiddos, when they come to us, they don’t know how to do basic chores. They were never taught.

“Or they’ve never done dinner as a whole, like we do here,” she went on. “They’re like, ‘why are we all eating together?’ They’re not used to it. It’s sad because you think, at their age, they would be used to having dinner with their family, but they’re not, so we teach them how to exist within a big, cohesive family.”

Grimaldi has some advice for families whose kids may not necessarily be struggling with addiction: talk to them before they get to that point. Because, again, it can happen to anyone.

“So many people wait until their kid gets into the worst point, when they’re in the hospital, getting stomach pumped, getting Narcan, but we shouldn’t wait until it gets to that point. We should be able to help our kids from the start, realizing there’s small changes that can happen, and those small changes lead to the bigger things.”

For example, a teenager might suddenly stop hanging out with long-time friends or engaging in a sport they’ve loved all their life.

“Instead of waiting until the school calls and says, ‘hey, your kid was caught with a cigarette,’ or ‘your kid was smoking pot up on the hill,’ be more attentive right now. There’s more to life than the busyness.”

It often starts with the most basic questions to get communication flowing between parent and child — and lessen the chances of those signs being missed.

“Ask, ‘how was your day? What did you learn today? What did you have for lunch today?’ These are basic questions parents don’t ask. I’ve seen parental visits where they just stared at each other because they don’t know how to talk to each other. They never took the time to get to know their kid. And I think it’s because people are so busy doing busy things.”

Goodwin House keeps Grimaldi plenty busy, and she loves seeing clients progress through the levels — and, more importantly, progress into sobriety and independence.

“I love my job. I love being able to work with so many different youth in such a short period of time,” she told BusinessWest. “You’re able to work with them and see where their struggles are. I love what I do because I think we make a difference, in the sense that we’re able to support them and help them gain sobriety. Even if it’s just 90 days, it’s 90 days they didn’t have before.”

Which then becomes 399 days — and counting.