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Chamber Corners Departments

1BERKSHIRE
www.1berkshire.com
(413) 499-1600

• Dec. 14: 1Berkshire Annual Meeting, 5:30-7:30 p.m., hosted by MASS MoCA, North Adams. Join us in MASS MoCA’s newest space to hear all about our 2017 accomplishments and to hear about what is new with 1Berkshire for 2018.

GREATER CHICOPEE
CHAMBER OF COMMERCE
www.chicopeechamber.org
(413) 594-2101

• Dec. 11: Tour of Polish National Credit Union’s newly renovated Front Street office, 4:30-6:30 p.m., hosted by PNCU, 923 Front St., Chicopee. Cost: $10 for members, $15 for non-members. Sign up online at chicopeechamber.org/events.

• Dec. 20: Salute Breakfast with Hampden County Sherriff Nick Cocchi, 7:15-9 a.m., hosted by the Log Cabin, 500 Easthampton Road, Holyoke. Sponsored by CHH Engraving, Health New England, and Westfield Bank. Cost: $23 for members, $28 for non-members, which includes a breakfast buffet. Sign up online at chicopeechamber.org/events.

GREATER HOLYOKE
CHAMBER OF COMMERCE
www.holyokechamber.com
(413) 534-3376

• Dec. 13: Holiday Business Breakfast, 7:15-9 a.m., hosted by Log Cabin, 500 Easthampton Road, Holyoke. Sponsored by Holyoke Medical Center and Holyoke Gas & Electric. Business networking and member recognitions over a hearty buffet breakfast. Also features the second annual pop-up shop featuring SPARK entrepreneurs. Cost: $25 for members in advance, $30 for non-members and at the door. Sign up online at holyokechamber.com.

• Dec. 21: Chamber After Hours, 5-7 p.m., hosted by Jay’s Bed & Breakfast, 1109 Dwight St. Sponsored by MD Beauty Salon. Cost: $10 for members, $15 for non-members and at the door. Sign up online at holyokechamber.com.

GREATER NORTHAMPTON CHAMBER OF COMMERCE
www.explorenorthampton.com
(413) 584-1900

• Jan. 10: January Arrive @5, 5-7 p.m., hosted by Hitchcock Center for the Environment, 845 West St., Amherst. Sponsored by PeoplesBank. A networking event. Cost: $10 for members.

• Feb. 7: February Arrive @5, 5-7 p.m., hosted by Christopher Heights, 50 Village Hill Road, Northampton. A networking event. Cost: $10 for members.

• March 7: March Arrive @5, 5-7 p.m., hosted by 50/50 Fitness, 251 Russell St., Hadley. Sponsored by Applied Mortgage, a division of Merrimack Mortgage Co. A networking event. Cost: $10 for members.

GREATER WESTFIELD
CHAMBER OF COMMERCE
www.westfieldbiz.org
(413) 568-1618

• Dec. 13: December After 5 Connection, 5-7 p.m., hosted by Westfield Technical Academy at Tiger’s Pride, 33 Smith Ave., Westfield. Sponsored by Bulkley, Richardson and Gelinas, LLP; Marcotte Ford; and Vivid Hair Salon & Spa. Cost: free for chamber members, $10 for potential members (cash or credit paid at the door). Refreshments will be served, and a 50/50 raffle will benefit the chamber scholarship fund. Bring your business cards and make connections. Online registration will be available at www.westfieldbiz.org. For more information, call Pam at the chamber at (413) 568-1618.

SPRINGFIELD REGIONAL CHAMBER
www.springfieldregionalchamber.com
(413) 787-1555

• Dec. 12: Pastries, Politics and Policy, 9-10 a.m., hosted by UMass Center at Springfield, Tower Square, second floor, Springfield. Featuring state Secretary of Administration and Finance Michael Heffernan. Cost: $18 for members in advance ($23 at the door), $25 general admission ($30 at the door). To register, visit www.springfieldregionalchamber.com, e-mail [email protected], or call (413) 755-1310.

WEST OF THE RIVER
CHAMBER OF COMMERCE
www.ourwrc.com
(413) 426-3880

• Jan. 18: Networking Lunch, noon to 1:30 p.m., hosted by Carrabba’s Italian Grill, West Springfield. Only members or guests of members may attend. Enjoy a sit-down lunch while networking with fellow chamber members. Each attendee will get a chance to offer a brief sales pitch. The only cost to attend is the cost of lunch. Attendees will order off the menu and pay separately that day. We cannot invoice you for these events. Register online at [email protected].

Agenda Departments

Freedom Credit Union Gift Drive for Needy Kids

Through Dec. 21: For the 10th year, Freedom Credit Union is partnering with the Department of Children and Families to provide gifts to children in need this holiday season. Every branch of the credit union has a tree filled with tags that show the gift request from area children. Anyone who goes into Freedom branches can choose a tag from the tree, purchase the requested gift, and bring it back to the branch unwrapped by Thursday, Dec. 21.

Santa’s Trains at Look Park

Through Dec. 24: All aboard! Next stop … Santa’s Trains at Look Memorial Park. This holiday season, the park is celebrating with running model trains and locomotives whirling by displays set in a whimsical wonderland of Christmas favorites and village landscapes. The Garden House, transformed into a Victorian-style train station, offers all the sights and sounds of the holiday season. View enchanting, themed holiday trees; say hello to Santa’s helpers; chat with authentic engineers; and share that special visit with Santa and Mrs. Claus before relaxing with a holiday cookie and hot chocolate. Each evening features a special guest conductor and station master from the community greeting visitors. Santa’s Trains at Look Park is open to the public daily through Dec. 23 from 4 to 8 p.m. and Dec. 24 from 10 a.m. to 2:00 p.m. at the Garden House at Look Memorial Park, 300 North Main St., Florence. This special holiday event is free for all ages. Visit www.lookpark.org for more information. Also, join us for a traditional hayride around the park to view more than 50 holiday light displays made by the grounds and maintenance staff. The cost is $5 per rider. Departures are every 20 minutes from 4:20 p.m. until 7:40 p.m., weather permitting. More than 20,000 visitors annually visit the park during the holiday season to visit Santa’s Trains, view the wonderland light displays, and share holiday dreams with Santa.

Strategic Alliances Webinar on ‘Impostor Syndrome’

Dec. 14: Strategic Alliances at Bay Path University will present a free online webinar, “Confident or Impostor?” on Thursday, Dec. 14 from noon to 1 p.m. Registration is strongly encouraged. For more information and to register, visit bit.ly/2jNcXB3. Research shows that 70% of the U.S. population has experienced ‘impostor syndrome’ at one time or another. Webinar participants will learn how to combat self-doubt and overcome the lack of confidence that results from impostor syndrome. The webinar will feature three panelists, Karen Hinds, Roxanne Kaufman Elliott, and Maureen Zappala, who will share their extensive knowledge and experience with leadership. Hinds is the founder and CEO of Workplace Success Group, an international firm that has been referred to as a training ground for future business leaders. She is also the author of The Leader’s Manual – A Young Adult’s Guide to the Global Workplace, Get Along, Get Ahead: 101 Courtesies for the New Workplace, and Networking for a Better Position & More Profit. She serves as a visiting professor for the Malcolm Baldrige School of Business at Post University; is a frequent guest on radio, TV, and podcasts, and is a former board member with the Connecticut chapter of the World Affairs Council. Elliott is a certified leadership development coach and facilitator with more than 30 years of business, strategy, and leadership-development experience across many different industries in both the profit and nonprofit worlds. She is an i3 Leadership Master and holds degrees from Sinclair College and Bowling Green State University, as well as numerous executive and leadership-development certifications from the University of Wisconsin at Madison, the American Marketing Assoc., the Leadership Challenge, RAC, LLM Inc., and others. Zappala is an award-winning speaker, author, and presentation-skills coach. She is the founder of High Altitude Strategies and helps propel teams and individuals to peak performance. She holds a bachelor’s degree in mechanical engineering from the University of Notre Dame, and spent more than 13 years at NASA’s Lewis Research Center (now Glenn Research Center), conducting aircraft engine research. She became the youngest and first female manager of NASA’s Propulsion Systems Laboratory, a jet-aircraft-engine test facility. Strategic Alliances is recognized by SHRM to offer professional-development credits (PDCs) SHRM-CPSM or SHRM-SCPSM. The webinar “Confident or Impostor?” is worth 1 PDC.

Boronski to Meet Business, Community Leaders

Dec. 18: Debra Boronski, regional director for the Massachusetts Office of Business Development (MOBD), will  hold office hours for business and community leaders on Monday, Dec. 18 from 8:30 a.m. to 12:30 p.m. at the Massachusetts Small Business Development Center office located in Building 101 of the STCC Technology Park, 1 Federal St., Springfield. Meetings will be held in the Peter Pan Room, located on the second floor. MOBD is the state’s one-stop source for businesses seeking to relocate to Massachusetts and businesses wishing to expand their current operations here. It offers a range of expertise and services to help businesses flourish in Massachusetts. Its staff operates in regions across the state, providing businesses with on-the-ground knowledge and viable connections. It works closely with the private and public sectors to coordinate a range of resources. Boronski oversees 117 cities and towns in Western Mass. and the Berkshires. Interested parties mail e-mail [email protected] or call (413) 733-5357 to reserve a time slot.

EMT Training, CNA Plus Programs at STCC

Starting Jan. 22: Springfield Technical Community College will again offer its popular Emergency Medical Technician (EMT) Training Program, as well as the Certified Nurse Aide (CNA) Plus Program, both starting in January. The EMT program consists of about 171 hours of lectures, 15 to 20 hours of online instruction, an auto-extrication class, and an eight-hour clinical hospital emergency-room observation designed to prepare the student for the Massachusetts State Certification Examination. The program, based on the Department of Transportation curriculum for Basic Emergency Medical Technician, is approved by the Massachusetts Office of Emergency Medical Services. “The EMT program gives the student an excellent foundation in Basic Life Support skills and techniques and patient assessment,” said Paul Sheehan, director of the Workforce Development Center at STCC. “This program always fills up long before the start date, and applications are now being accepted. Daytime and evening classes start Jan. 22. Visit www.stcc.edu/wdc or call (413) 755-4225 to enroll. Meanwhile, the employment of CNAs is projected to grow by 19%, faster than average, according to the U.S. Department of Labor, which projects employers will add 279,600 CNA positions during the next decade. The CAN Plus Program at STCC is designed to provide participants with job skills that will allow entry into the healthcare field as well as preparation for the Massachusetts state board examination to become a certified nurse aide. Day classes, which start Jan. 22, will be held Monday through Thursday, 9 a.m. to 2:30 p.m. Students will receive clinical experience in a local nursing home under the supervision of registered nurse (RN) instructors. Major topics will include vital signs; moving and turning patients; personal-care basics; bed making; bed, bath, and feeding; record keeping; and responding to emergencies. This course will also include a Home Health Aide Training Certificate and an Enhanced Alzheimer’s Module. Students will attend a job fair scheduled at the conclusion of this program. Evening Classes for BASIC CNA start Jan. 28, and will be held Monday through Friday, 4-9:30 p.m. The Workforce Development Center at STCC offers a wide variety of entry-level health programs. Visit www.stcc.edu/wdc or call (413) 755-4225 to enroll.

EMT Training at HCC

Jan. 30 to April 28: Holyoke Community College is now enrolling students for its spring-term Emergency Medical Technician training program. The HCC EMT Training Program consists of 170-plus hours of in-class lectures and additional online study, training, field trips, and workshops that prepare students to take the state certification exam. The majority of the training takes place on Tuesdays and Thursdays fom 6 to 10 p.m. at HCC’s new, state-of-the-art Center for Health Education, home to the college’s Nursing and Radiologic Technology programs. Last year, HCC received a $127,741 state Workforce Skills Capital Grant to purchase new equipment to enhance its EMT training program. The course uses equipment identical to that found in modern ambulances. The program makes extensive use of the medical simulation labs in HCC’s Center for Health Education. Some of the grant money was used to purchase a patient simulator specifically designed for EMT and paramedic training that hemorrages and can be hooked up to a defibrillator. The course is taught by instructor Mike Marafuga, an EMT with the Southwick Fire Department. For more information or to register, contact Ken White at (413) 552-2324 or [email protected].

Difference Makers

March 22: The 10th annual Difference Makers award program, staged by BusinessWest, will be held at the Log Cabin Banquet & Meeting House. The winners will be announced and profiled in the Jan. 22 issue. Difference Makers is a program, launched in 2009, that recognizes groups and individuals that are, as the name suggests, making a difference in this region. Tickets to the event cost $75 per person, with tables of 10 available. To order, call (413) 781-8600, ext. 100 or visit www.businesswest.com. Sponsors to date include Sunshine Village and Royal, P.C. Sponsorship opportunities are still available by calling (413) 781-8600, ext. 100.

Court Dockets Departments

The following is a compilation of recent lawsuits involving area businesses and organizations. These are strictly allegations that have yet to be proven in a court of law. Readers are advised to contact the parties listed, or the court, for more information concerning the individual claims.

FRANKLIN SUPERIOR COURT

Lisa A. Turowsky v. Cynthia Olson d/b/a Stylus

Allegation: Negligence causing injury, plaintiff fell down stairs in unlit area: $31,106.02

Filed: 10/30/17

HAMPDEN DISTRICT COURT

A.C. Produce Inc. v. Pasquale’s Associates, LLC d/b/a Pasquale’s Italian Ristorante and Joseph M. Santaniello

Allegation: Money owed for goods sold and received: $13,178.77

Filed: 11/6/17

Sergey Savonin v. Armstrong Flooring Inc. and the Home Depot U.S.A. Inc.

Allegation: Property damage caused by defective hardwood flooring: $19,870

Filed: 11/9/17

HAMPDEN SUPERIOR COURT

Sitestuff Inc. d/b/a Yardi Marketplace Inc. v. Mattos Co. Inc.

Allegation: Money owed for goods sold and delivered: $73,674.17

Filed: 10/31/17

Irma Maldonado v. Stacy Pride d/b/a Nail Tique Spa

Allegation: Negligence causing injury: $18,589.80

Filed: 11/1/17

Beverly Scott v. Sandip Maru, M.D. and Celso Dias, M.D.

Allegation: Medical malpractice, wrongful death: $35,000

Filed: 11/3/17

Ann Marie Hammon and Robbin M. Smith as co-guardians of Wayne Hammon, Ann Marie Hammon individually, and Ann Marie Hammon as parent and next friend of Austin Hammon v. Howard A. Smithline, M.D.; Thomas Kaye, M.D.; Sheldon Williams, PA; and Monique A. Cavanaugh, RN

Allegation: Medical malpractice: $6,000,000+

Filed: 11/9/17

Dianne Archambault v. Genesis Health Care Inc.

Allegation: Malpractice (delay in emergency medical treatment for resident of Heritage Hall North), wrongful death: $25,000+

Filed: 11/10/17

Jonathan Keller v. the Home Depot Inc.

Allegation: Slip and fall causing injury: $111,885.35

Filed: 11/13/17

Therese M. Smith v. PRRC Inc. and Wakefern Food Corp.

Allegation: Negligence in stacked wooden pallet food display causing injury: $215,000

Filed: 11/13/17

Steven J. Marcus v. Hyundai Motor America and Gary Rome Auto Group Inc.

Allegation: Breach of warranty; vehicle lost all functionality, causing accident and injury: $1,142,753.81

Filed: 11/15/17

HAMPSHIRE DISTRICT COURT

Beautifeel-USA Inc. v. Shoe Fly Shoe Salons, LLC

Allegation: Breach of contract, money owed for goods and services: $8,178.16

Filed: 10/30/17

HAMPSHIRE SUPERIOR COURT

Tammy Paquette and Gerald Paquette v. Ylfa Perry, M.D.; James Katz, M.D.; and Valley Medical Group

Allegation: Medical malpractice

Filed: 9/20/17

October Properties, LLC v. Van Pelt Precision Inc.

Allegation: Breach of lease agreements: $34,975

Filed: 10/24/17

WESTFIELD DISTRICT COURT

Crystal Little v. OFD Partners, LLC; Century Property Management; and Hampden County Property Services, LLC

Allegation: Negligence, slip and fall causing injury: $22,147.20

Filed: 11/9/17

Departments Picture This

Email ‘Picture This’ photos with a caption and contact information to [email protected]

A Truly Grand Opening

Mercedes-Benz of Springfield staged an elaborate open house for its new dealership just off Turnpike exit 6 in Chicopee on Dec. 1. The event attracted a wide range of business and civic leaders and Mercedes customers
(Photography by Robert Charles Photography)

A panoramic shot of the new dealership

A panoramic shot of the new dealership

Co-owner Rich Hesse, Todd Grieco, Peter Wirth, and Rainer Wirth

Co-owner Rich Hesse, Todd Grieco, Peter Wirth, and Rainer Wirth

From left, Mike Baxendale, Jennie Anderson, Kirsten and Todd Ondrick, and co-owners Peter and Michelle Wirth

From left, Mike Baxendale, Jennie Anderson, Kirsten and Todd Ondrick, and co-owners Peter and Michelle Wirth

Guests gather around a vintage SL Mercedes model

Guests gather around a vintage SL Mercedes model

Daily News

SPRINGFIELD — The Women’s Fund of Western Massachusetts (WFWM) named database expert Jorene Lomenzo as the foundation’s new development associate.

Lomenzo comes to WFWM with more than 13 years of experience in nonprofit and higher-education development-database management. She has extensive knowledge around reconciling finances, assigning gift-crediting protocols, analyzing data for finance reports, preparing donor campaigns, supporting internal data evaluation, and more. Her most recent position was Advancement Services manager for American International College. Previous roles include Development and Marketing coordinator at the Harriet Beecher Stowe Center in Hartford, Conn.

“I am very excited to join the Women’s Fund in the new role of Development associate,” Lomenzo said. “I look forward to working with the staff and volunteers to expand fund-raising efforts and broaden connections with supporters.”

Prior to working in development, she worked with local communities in Georgia to preserve historic properties by writing grant applications, training volunteers, assessing historic resources, and advocating for preservation. She has a master’s degree in historic preservation.

Lomenzo will work closely with WFWM Director of Philanthropy Monica Borgatti, maintaining donor and gift information, identifying new donor prospects, cultivating and stewarding WFWM program alumnae, and helping the fund analyze and manage next steps in successful fund-raising campaigns.

Daily News

WINDSOR LOCKS, Conn. — The Connecticut Airport Authority (CAA) announced that Condé Nast Traveler has released the results of its 30th annual Readers’ Choice Awards, and Bradley International Airport has been recognized as the fifth-best airport in the U.S. with a score of 82.35.

“We are very proud to have earned this prestigious recognition, and we thank not only the many travelers who voted for us, but all of the millions of passengers who choose Bradley for their travel needs on an annual basis,” said CAA Executive Director Kevin Dillon. “This distinguished award from the travel community is a testament to our continuous growth and commitment to top-quality customer service at Bradley Airport. It motivates us to keep up the momentum and continue finding creative and innovative ways to meet and exceed our travelers’ expectations.”

More than 300,000 readers submitted millions of ratings and tens of thousands of comments, voting on a record-breaking 7,320 hotels and resorts, 610 cities, 225 islands, 468 cruise ships, 158 airlines, and 195 airports.

The Condé Nast Traveler Readers’ Choice Awards are the longest-running recognition of excellence in the travel industry. They were announced in the magazine’s November issue and are available online at www.cntraveler.com/rca.

Daily News

SPRINGFIELD — Glenn Welch, president and CEO of Freedom Credit Union, announced the promotion of Jamie Convery to branch officer of Freedom’s Sixteen Acres Branch, and the appointment of Stacey Pinardi as mortgage loan originator in Franklin and Hampshire counties.

In her new position, Convery oversees the financial and lending operations of the branch, develops new business opportunities with individuals and businesses, and promotes financial literacy at area schools. She has been employed at Freedom for seven years and has 15 years of experience in the banking and financial-services industries. Prior to joining Freedom, she was a teller supervisor at PeoplesBank.

Convery earned her bachelor’s degree in psychology from Westfield State University, and she currently serves on the membership committee of the Professional Women’s Chamber.

Pinardi is responsible for real-estate origination throughout Franklin and Hampshire counties. As she helps expand Freedom’s mortgage services throughout that region, she will offer her expertise in conventional, MassHousing, MHP ONE Mortgage, FHA, USDA, and VA loans. She has more than 22 years of experience in the finance industry, including expertise in residential mortgage origination, first-time-homebuyer assistance, and secondary market sales. Most recently, she was a mortgage planner at Regency Mortgage.

Currently, Pinardi is an affiliate member of the Realtor Assoc. of Pioneer Valley. She works at the Freedom branch at 191 Ave. A in Turners Falls.

Daily News

LONGMEADOW — Allison Gearing-Kalill, a fund-raiser and development professional, has been named vice president for Development and Planned Giving at Bay Path University, as announced by President Carol Leary.

“I am delighted that Allison Gearing-Kalill is joining our leadership team,” Leary said. “She brings tremendous development and planned-giving experience to the position, and as vice president she will partner with areas across the university to support and advance our philanthropic culture that has been an important driver to the success of our students and academic programs. I look forward to working closely with Allison in the coming months.”

At Bay Path, Gearing-Kalill will serve as a member of the executive staff. In this new role, she will manage a comprehensive planned-giving program, and also provide leadership in the areas of annual giving, alumni relations, stewardship, special events, advancement services, and major gifts.

“It will be a privilege to work alongside the academic and staff leadership, as well as the alumni and friends of the university, to continue the fund-raising momentum that is already in place,” she said. “President Leary has brought Bay Path to new heights with her remarkable vision and energy, and I am thrilled to be part of that transformation.”

Prior to joining Bay Path, Gearing-Kalill served as vice president of Fund Development at Sisters of Providence Health System and Mercy Medical Center, where she oversaw the areas of fund-raising and special events. Previously, she was the vice president of Community Development at Baystate Noble Hospital. Widely recognized for her fund-raising expertise, she received the 2017 Assoc. for Healthcare Philanthropy Higher Performers Award. She earned her bachelor’s degree in business with a specialization in marketing from UMass Amherst.

Daily News

HOLYOKE — Enchanted Circle, a multi-service arts organization dedicated to engaging, enhancing, and inspiring learning through the arts, announced Andrea Spak’s appointment as director of Development.

“We are absolutely thrilled to have Andrea join our creative education team,” said Priscilla Kane Hellweg, executive director of Enchanted Circle. “Her expertise and professionalism will enable us to expand our reach and deepen our impact as we serve the most vulnerable children and youth in the region.”

Spak has dedicated the past 30 years of her professional life and volunteerism to the non-profit sector, supporting education, civil rights, and social-justice issues to improve the lives of children and families. She has raised millions of dollars from individuals, corporations, foundations, and public funding sources to support children’s rights, educational programs, historic preservation, legal advocacy, training and services, community development, and affordable housing.

Most recently, she was director of Development at the Harriet Beecher Stowe Center in Hartford, Conn., where she successfully created, directed, and implemented multi-faceted strategies for comprehensive programs of philanthropy, sponsorship, special events, and membership to foster donor engagement and support mission delivery, resulting in organizational transformation.

“I am excited to join Enchanted Circle and contribute to their work to improve the lives of children and families throughout the greater community,” Spak said. “Enchanted Circle offers the perfect opportunity to address ongoing community challenges and to apply my experience to expand Enchanted’s impact and support organizational growth.”

Enchanted Circle works in partnership with public schools, on the professional stage, and with social-service agencies, providing programs that bridge arts, education, and human services for people of all ages and abilities.

Daily News

SPRINGFIELD — During this holiday season, the team at Burkhart Pizzanelli, P.C. is doing its part to spread warmth to 150 children in need of winter coats this season. The local accounting firm has organized a campaign through Operation Warm to purchase the new coats for children served by Square One.

“Being a strong community partner is an intergral part of our culture at the firm,” said Julie Quink, CPA, managing principal at Burkhart Pizzanelli. “As part of our commitment to the community that we work and live in, we believe giving back is important. Many of our clients share the same philosophy and joined our efforts, for which we are very appreciative. Partnering with Operation Warm to provide brand-new winter coats for the families served by Square One is one way for us to make a small difference in our community. We believe that all children should have opportunities to grow without worry.”

The coats will be distributed by employees of Burkhart Pizzanelli on Tuesday, Dec. 12 at Square One’s Tommie Johnson Child & Family Center in Springfield.

“We are so grateful to Burkhart Pizzanelli and Operation Warm for recognizing the tremendous need amongst our Square One families,” said Kristine Allard, chief Development & Communications officer for Square One. “To be able to provide our children with beautiful, brand-new winter coats does wonders for them. Not only does it help to protect them from the elements, but having a new coat of their own builds confidence and self-esteem.”

Operation Warm is a national organization that provides new winter coats to children in need, helping to improve self-confidence, peer acceptance, school attendance, and overall wellness. Funding support comes from businesses and individuals within the communities they serve.

Daily News

CHICOPEE — Zasco Productions, LLC, an event-planning and production company, hired Howard Sienkiewicz as its new vice president and general manager, according to Zasco founder, president, and owner, Michael Zaskey. Sienkiewicz returns to Western Mass. after spending two decades as technical director for the international event-planning and production company Ellen Michaels Presents.

“We’re so pleased that Howard Sienkiewicz agreed to return to Western Massachusetts to join the Zasco team,” Zaskey said. “His experience working globally in theatres, concert halls, convention centers, hotels, and non-traditional venues will help Zasco Productions and our other brand, Big Video Screen, to enhance the level of service we provide our customers throughout the region.”

Sienkiewicz began his career in Springfield as production stage manager of the Springfield Symphony Orchestra, coordinating production for its classical and pop-music series, operas, and dance programs at Springfield Symphony Hall, at the Summer Pops at Stanley Park, the Berkshire Choral Festival, and Springfield Symphony New England Tours, under the auspices of New England Presentors. He became technical director for Springfield Civic Center and Symphony Hall and general manager for Snow Sound, as well as owner of HCS Productions. At Ellen Michaels Presents, he traveled the globe working on events for CA Technologies, Oracle, Intuit, and many others.

“Years ago, when Michael has getting Zasco started, we had crossed paths while I worked at Springfield Symphony Hall,” Sienkiewicz said. “Years later, when I needed a company to support a large corporate event in Boston, I was given his name. He and the company really impressed me. Going forward, I would use Zasco Productions for all our shows in the Northeast. I even brought them to Las Vegas, Chicago, and North Carolina to support various shows. When I decided to get off the road, Michael offered me this position, and I am thrilled to be returning to my hometown and have the opportunity to work with a great company like Zasco locally and nationally.”

Daily News

GREENFIELD — Michael Tucker, president and CEO of Greenfield Co-operative Bank, announced the promotions of Jeremy Lajoie and Charmaine Ramirez to assistant vice president.

Lajoie works in mortgage operations. He started with the bank in July 2015 and has been working as the loan processing supervisor, and is responsible for managing the loan-processing workflow within the bank. Prior to joining Greenfield Co-operative Bank, he worked for five years at another financial institution in the loan servicing/processing area. He has a bachelor’s degree in communications from UMass Amherst.

Ramirez works in mortgage operations. She started at Northampton Cooperative Bank in 2012 as a teller/customer service representative and was promoted to loan underwriter and processor in 2013. After Northampton Cooperative merged into Greenfield Co-operative Bank, she became lead underwriter and was most recently mortgage operations supervisor. She is a 2017 graduate from the New England School for Financial Studies and is currently completing her bachelor’s degree in business management from Western Governor’s University.

Daily News

NORTHAMPTON — The Salvation Army of Northampton announced it has successfully found sponsorships for more than 100 local Hampshire County children in need as part of its Angel Tree Program, a long-running tradition that puts presents under the Christmas trees of needy children. These sponsorships have predominantly come from the Northampton Chamber of Commerce community, which stepped up to help the Salvation Army reach its goal of serving more than 150 children.

The Salvation Army runs the Angel Tree program in Northampton with the assistance of local nonprofit Community Action, which also provides critical resources to children and families in Franklin and Hampshire counties and the North Quabbin region. The Angel Tree program sponsors more than 1 million children nationally, linking each family to an anonymous donor that puts clothes and toys under otherwise empty Christmas trees.

“We’re so thankful to Greenfield Savings Bank and the Northampton Chamber of Commerce for their intervention,” said Community Action Executive Director Clare Higgins. “Well-wishers can thank them in person by contributing to our official Angel Tree, hosted this year in Greenfield Savings Bank’s King Street branch.”

The program has sponsored 124 local families in need so far and seeks 26 more sponsorships. Individuals and businesses interested in helping the Salvation Army meet its goal of more than 150 sponsored children should contact Emily Mew, the Salvation Army’s Western Mass. field representative, at [email protected], or visit the official Angel Tree at Greenfield Savings Bank on King Street.

“We are so grateful to the chamber and Greenfield Savings Bank, both of which stepped in at a time of sudden need to rescue Christmas for more than 100 Northampton-area families,” Mew said. “Their generosity has ensured the survival of this important program as we seek to reach our goal of 150-plus sponsored children this year.”

Daily News

AMHERST — UMass Amherst has been awarded a $1.1 million state grant from the Advancing Commonwealth Energy Storage (ACES) project to work with Tesla Energy to construct a large battery at the Central Heating Plant on the west side of campus.

The project involves a 1-megawatt/4-megawatt-hour lithium ion battery storage system that will be designed and constructed by Tesla Energy adjacent to the campus power plant. Working with Tesla and the UMass Clean Energy Extension (CEE), the goal is to reduce peak energy demand on the Amherst campus and related costs. The battery storage system will provide power at times when it is purchased from the power grid, help optimize how the campus integrates its current mix of power generation, and provide a research site for clean-energy experts, researchers, and students.

Gov. Charlie Baker announced the award of 26 grants totaling $20 million at an event in Marlborough. “The development and deployment of energy-storage projects will be vital to the Commonwealth’s ability to continue leading the nation in energy efficiency,” he said. “Funding these storage projects is an investment in our energy portfolio that will reduce costs for ratepayers and help create a clean and resilient energy future.”

Shane Conklin, associate vice chancellor for Facilities and Campus Services at UMass Amherst, noted that “this project is an excellent example of how collaboration between academic research and facilities operations increases benefits to the campus and our students. Not only will we see utility budget savings, our project will provide on-campus data to support research, and Tesla will provide $80,000 of educational initiatives for our students.”

To meet the research goals, Tesla is contributing the funding for educational initiatives during the life of the 15-year project to pay for a range of educational opportunities for UMass Amherst staff and students, including paid internships, career mentorships, lectures, and curriculum development related to solar and energy storage. CEE will also study the operations and maximize learning from the battery-system operations.

The campus currently gets 15 megawatts of power from co-generation at the Central Heating Plant and about 5 megawatts from solar voltaic generation as part of one of the most sophisticated power microgrids in the state. The battery storage capacity will be used to balance constraints on those sources and reduce instances when power is purchased from the outside power grid, campus officials say. It will also demonstrate the role that energy storage can plan within a system that has multiple sources of power.

The battery system will also bring a new level of resiliency to the campus power grid that can operate independent of the electrical power system in the event of a large-scale power outage. The campus power system hosts the Mullins Center, a regional emergency shelter for Hampshire County and its population of 160,000 citizens.

By charging the battery system during off-peak periods and discharging at times peak demand, such as early evening hours during winter months and middle to late afternoon during the summer months, it will help replace less efficient generators, reduce greenhouse gas emissions, and lower costs.

The UMass Amherst physical plant will operate the battery system, and Tesla will manage the design, permitting, construction, and maintenance of the battery system. UMass CEE will provide operations analysis and support as part of its research.

“We’re very excited to be able to integrate a 1-megawatt lithium ion battery into our utility infrastructure on campus,” said Raymond Jackson, director of the physical plant. “This project will help us optimize our on-campus renewable-energy generation, increase resiliency, and further diversify our utility portfolio.”

Daily News

HOLYOKE — On Friday, Dec. 15, starting at 8:30 a.m., the Family Business Center of Pioneer Valley will present a morning workshop at the Massachusetts Green High Performance Computing Center in Holyoke on “Creating and Implementing Internal Controls So You Aren’t a Victim of Fraud and Embezzlement.”

Attendees will learn some of the background of fraud-prevention techniques and see real-life examples of how one of our members works to protect their assets from fraud. There will also be time to ask specific questions related to your business, your unique circumstances, and how to keep your assets protected. The workshop is presented by Anthony Gabinetti and Howard Cheney of Meyers Brothers Kalicka, Craig Reed of All States Materials Group, Astra Rogers of Key Bank, and Delcie Bean of Paragus IT. The event is free to members of the FBCPV and $30 to all others. To register, contact Ira Bryck at [email protected] or [email protected].

Daily News

GREENFIELD — Caroline Gear, executive director of the Northampton-based International Language Institute (ILI) of Massachusetts, was recently elected to the Greenfield Community College Foundation Inc. board of directors.

Gear has been at ILI since 1986 as a Spanish teacher, ESOL teacher, teacher trainer, and administrator. She has published articles in the field of assessment and evaluation and presents on teacher training and the administration of programs both regionally and nationally.

“Caroline’s passion for the mission of access to education is evident, and she brings a wealth of knowledge about the challenges facing those who struggle to change their lives through education,” said Michael Davey, GCC Foundation board president and vice president/commercial loan officer at Florence Bank. “As Greenfield Community College expands its programming into Hampshire County, we welcome the addition of this outstanding new member to our board.”

Added Greenfield Community College President Bob Pura, “Caroline Gear is a longtime partner of the college. She has shared GCC’s passion for access and excellence in education. Her commitment to economic and social mobility for all in our community is a perfect fit for the work of the GCC Foundation. I welcome her heart, intelligence, and fierce courage to an outstanding board in service to students, college, and community.”

The following individuals were elected as officers of the GCC Foundation board of directors for the coming year: Michael Davey, president, Leigh Rae, vice president, Nancy Fournier, treasurer, Katherine Cole, secretary, and Marina Goldman, member at large. Other members of the board are Carmen Bassett, Sharon Meyers, Mitch Anthony, Patricia Coffin, Charles Conant, Rich Fahey, Michael Smith, faculty representative Mary Phillips, student representative Maya Kazinskas, and GCC trustee representative Dylan Korpita. Board members emeriti are Robert Cohn, William Freeman, Lorna Peterson, and Robert Mugar Yacubian.

Daily News

NORTHAMPTON — Jean Kelley and Joe Malmborg, advisors of Kelley and Malmborg Investment Consulting Group in Northampton, recently attended a national educational conference for independent financial advisors.

Hosted by Commonwealth Financial Network, the nation’s largest privately held registered investment advisor – independent broker/dealer, the October event drew 1,641 affiliated advisors, staff, guests, and sponsors from across the nation. Participants gathered in San Diego, where they connected and collaborated with peers, colleagues, and industry partners to strengthen their leadership skills and enhance the high-end service they provide to clients.

With the theme, “Personal Currency: Human Connections/Patterns for Success,” the conference encouraged attendees to explore how the relationships that they build, nurture, and sustain — both professionally and personally — influence their success.

Keynote speakers offered topical remarks tailored specifically to an advisor audience. In an informal ‘fireside chat,’ former U.S. Secretary of State Madeleine Albright, joined by Commonwealth’s Joni Youngwirth, managing principal, Practice Management, offered insights about effective diplomacy. Albright outlined the real keys to diplomacy as the ability to put oneself in another person’s shoes and to have a clear understanding of what the other person wants. Ken Blanchard, author, leadership expert, and co-founder of international management training/consulting firm the Ken Blanchard Companies, spoke about the innate leader in everyone. International portrait photographer Platon brought the conference theme to life, sharing powerful personal stories about connecting on a human level with his subjects, including Marissa Mayer and Mark Zuckerberg.

The conference concluded on a continued high note, with a closing event held at Petco Park, the home of the San Diego Padres. The attendees were treated to live entertainment, a grand tour of the facility, a BBQ, and practicing their batting skills at batting cages placed throughout the park.

Daily News

LONGMEADOW — In light of the vast devastation caused by Hurricane Maria in Puerto Rico, Bay Path University is extending a one-time offer to college-level Puerto Rican students whose educational pursuits were interrupted as a result of the storm.

“Bay Path University is committed to educating women at the undergraduate level and women and men at the graduate level who come to us from across the country and beyond,” President Carol Leary said. “In this time of need for our fellow citizens from Puerto Rico, we want to extend a helping hand to those women who were pursuing a bachelor’s degree but displaced because of Hurricane Maria. We welcome them to continue their college education at Bay Path, surrounded by our supportive community.”

Bay Path will offer as many as 10 presidential scholarships to women who lived and attended college in Puerto Rico but have been displaced as a result of the hurricane. The scholarships are for undergraduate transfer enrollment in spring 2018, each worth up to $25,000 per student, per year. Five of these scholarships will be made available to commuter students, and five will be made available to students who choose to reside on the Bay Path University Longmeadow campus. For those five students who choose to reside on campus, Bay Path will provide free room and board for the duration of their enrollment in the program. All students will have access to the university’s support services, including advising, career coaching, mental-health counseling, and more.

The offer is available to women who are residents of Puerto Rico or those who have moved out of Puerto Rico due to the hurricane and have previously earned at least 12 college-level credits. As many as 90 college-level credits can be transferred to Bay Path for students under this program. Proof of residency is required. Students will be allowed a maximum of three years to complete the program, earning no more than 120 credits.

This special scholarship is valid for new enrollment in the spring 2018 semester only. Those students interested in enrolling under this program must submit an application for admission to the Traditional Undergraduate Program at Bay Path University and must meet all admission standards.

Students interested in enrolling should apply right away. The deadline for submitting all required materials is Friday, Dec. 22, or until all 10 spots have been filled. To learn more about this program and begin the enrollment process, contact Dean of Admissions Dawn Bryden at [email protected] or (413) 565-1235.

Daily News

AGAWAM — With more than 800 members concentrated in Massachusetts, Rhode Island, and Connecticut, the Employers Assoc. of the NorthEast (EANE) unveiled the national and regional findings from the 2017 National Business Trends Survey conducted by the Employer Associations of America. Results were gleaned from 1,528 participating organizations, covering 2,741 employer locations throughout the U.S.

According to the national survey results, businesses continue to have an optimistic outlook for 2018 and are preparing for a positive year ahead, with 62% expecting their 2017 sales/revenue to be slightly or significantly better compared to 2016. Continued optimism prevails, as 73% of executives project slight to significant increases in sales/revenue for 2018. However, that optimism is tempered by several serious challenges to business growth, particularly from the shortage of both skilled labor and professional/technical staff, and the ability to pay competitive wages and benefits.

“The survey data certainly reinforces that finding talent is a concrete problem that cannot be put off until tomorrow; employers have to take stock of and plan for their staffing needs today,” said Mark Adams, director of HR Services at EANE.

Highlights of the findings for the Northeast region include:

• For employees, the grass is looking greener. While an economy remaining on the upswing may bode well for employers in many respects, it is not without some challenges. When asked the primary reasons for their 2018 hiring plans, 84% of the executives said they will be replacing staff due to voluntary turnover, and 78% said their hiring will fill new jobs.

• More employers are seeking to hire in 2018 than in 2017. In the Northeast region, 51% of the executives surveyed plan to increase staff in 2018, representing an increase from 41% in the 2017 report.

• The skilled-labor shortage is becoming a greater concern. Despite the need to hire by many regional employers, the ability to find talent remains a problem as 42.3% of regional respondents identified the skilled labor shortage as a “serious” challenge in the short term (up from 37.8% last year) while 52% of respondents identified it as a “serious” challenge long term (up from 47% last year). These concerns are also reflective of the actual experiences faced by respondents, as 59% said they were unable to find skilled labor (an increase from 52% last year).

• Infrastructure remains a prevalent focus. With the economic outlook remaining positive and employers seeking to hold onto their own talent any way they can, regional employers are committed to expanding their investment in employees, processes, and systems for 2018.

Daily News

SPRINGFIELD — Holyoke Community College and Springfield Technical Community College officially launched the new MCCTI Gaming School, where area residents interested in working as professional card dealers or croupiers at MGM Springfield can start taking training classes early next year.

HCC and STCC, through TWO, their Training and Workforce Options collaborative, and MCCTI, the Massachusetts Casino Career Training Institute, will run the gaming school on the ninth floor of 95 State St., Springfield. The Massachusetts Gaming Commission recently issued a certificate to MCCTI to operate the school.

“MGM Springfield is inspired by our educational and workforce-development partners’ strong commitment to creating a healthier regional economy through career opportunities,” said Alex Dixon, general manager for MGM Springfield. “We are grateful for their willingness to learn about and adapt teachings for the gaming and hospitality industry. Today, we celebrate this milestone and look forward to hiring the first-ever table-game professionals in the Commonwealth.”

The launch event also signaled the opening of registration for training classes, which will begin Feb. 26 in anticipation of the opening of the $960 million MGM Springfield resort casino in September 2018.

Jeffrey Hayden, vice president of Business and Community Services for HCC, who also serves as executive director of TWO and MCCTI, noted that the MGM International website prominently features two new resort casinos MGM is building that are literally half a world apart, one in Springfield and another in Macau.

“There will be a $1 billion facility one block from here,” he said. “The show is coming to Springfield.”

A full schedule of training classes, along with course descriptions, prices, and school policies is available on the MCCTI website at www.mccti.org under ‘Gaming School,’ where job seekers can also register and explore other employment possibilities with MGM.

“The citizens of the region want to work in positions that provide a livable wage and the potential for advancement,” said Springfield Mayor Domenic Sarno. “MGM Springfield will provide both, right in the heart of our region in downtown Springfield. I want to thank the community-college presidents for their continued dedication to providing people with the education and skills they need to be successful in the job market.”

Jim Peyser, Massachusetts secretary of Education, added that “this is truly a great day for Springfield and a great day for Massachusetts. MCCTI is not just a targeted solution to a specific workforce challenge, it’s also a model for how we, collectively, can work together as employers, colleges, state government, local government, and a variety of other public and private partners.”

Robert Westerfield, vice president of Table Games for MGM Springfield, said starting out as a dealer with MGM can truly open up career pathways with the organization.

“I started off as a craps dealer,” he said. “I stand before you as vice president of Table Games. Anybody can do it. If you bring the attitude, we’ll give you the aptitude.”

In 2012, the presidents of the state’s 15 community colleges signed a memorandum of understanding with the Massachusetts Gaming Commission to work collaboratively to provide training for casino jobs in each of the state’s three defined casino regions: Greater Boston, Southeastern Mass., and Western Mass. In the Western Mass. region, MCCTI is operated by TWO.

“We know that economic development and workforce development are not separate efforts,” said STCC President John Cook. “It is imperative that economic and workforce development are integrated for the benefit of our region’s businesses and citizens. The investment of MGM Springfield will allow many of our citizens to begin the process of getting employed and establishing a career pathway.”

Added HCC President Christina Royal, “I particularly appreciate HCC’s historic and continuing partnerships with STCC in support of the workforce needs of area businesses. Both colleges offer a wide variety of educational and training options for job seekers and incumbent workers in industries such as healthcare, manufacturing, engineering, hospitality, culinary arts, and many other fields. MCCTI and events like today reinforce the important role community colleges play in the state and regional economy.”

The MCCTI Gaming School will provide dealer training in blackjack, roulette, craps, poker, and other casino games. Participants who successfully complete training programs for at least two different table games will be guaranteed an ‘audition,’ or tryout, for a job at MGM Springfield.

Daily News

HOLYOKE — Holyoke Community College has been awarded a grant of more than $400,000 from the U.S. Health Resources and Services Administration to expand its Community Health Worker program in partnership with area employers.

The four-year, $431,227 allocation will enable approximately 120 people to take a series of three credit-bearing classes to enhance their education and training as community health workers.

The three classes — free for those accepted into the grant program — were selected in consultation with representatives from Behavioral Health Network and the Gandara Center, two regional, nonprofit behavioral-health agencies.

“We’re partnering with BHN and Gandara, and they’re sending a bunch of their current staff who are already working in various capacities with clients,” said Rebecca Lewis, chair of HCC’s Foundations of Health program. “There’s been interest from a lot of different employers.”

The grant was awarded through HRSA’s Behavioral Health Workforce Education and Training division. HRSA is part of the U.S. Dept. of Health and Human Services.

The initial cohort of 27 students will take the first of three required classes, “Core Competencies for Community Health Workers,” during the spring 2018 semester. That introductory course will be followed over the summer with the second, where students will have a choice of either “Children’s Behavioral Health” or a more general “Essential Health for Community Health Workers” course. The third class, to be completed in the fall, is a practicum with an area employer.

Lewis said the state Department of Public Health currently has regulations pending for a state certification process for community health workers, and the three classes align with pending regulations.

A second cohort of 30 students will begin in the fall when courses will be offered in the evenings and on Saturdays to make it more convenient for those currently working.

Community health is an emerging healthcare field, and community health workers are typically employed by agencies to focus on underserved populations, conducting home visits and connecting clients with needed services. They are not nurses nor home health aides and do not provide medical care.

“Historically, community health workers are bilingual and bicultural, and they’re from the communities that they serve,” said Lewis.

Upon successful completion of the three-course series, students will receive a certificate of completion that can serve as a stand-alone community health worker credential. Or the nine HCC credits they earn can be ‘stacked,’ that is, applied toward a full Community Health Worker certificate (26 credits), an associate degree in Foundations of Health, or an associate degree in Human Services.

“Some people might want to work in a more clinical healthcare setting, like working in a health center,” Lewis said. “Some people might want to work for a social-service agency.”

Two years ago, HCC became the first area institution to start a Community Health Worker certificate program with an eye toward pending state regulations that would allow the college to apply to become an official training site.

Daily News

SPRINGFIELD — Time is running out to visit the 17th annual Festival of Trees, open through Sunday, Dec. 10 on the second floor of Tower Square in downtown Springfield, adjacent to the Citywalk Café Food Court.

Proceeds from the Festival of Trees benefits the Springfield Boys & Girls Club, which serves more than 1,900 Springfield youth each year in areas such as athletics, academics, health and nutrition, and leadership.

Adorned with 134 uniquely decorated trees, the festival is offering free admission today, Dec. 6, from 11 a.m. to 3 p.m. to all business patrons with a business card or their business ID. This is the club’s way of thanking those in the area for their support.

Visitors to the Festival of Trees are encouraged to purchase raffle tickets for chances to win a tree and all gifts associated with said tree. All trees will be raffled off at the end of the festival on Dec. 10. Winners will be notified by phone to pick up their tree on Monday, Dec. 11. In addition, a 50/50 raffle is also available for those who want to further support the youth of the Springfield Boys and Girls Club.

Festival hours are today (Wednesday) from 11 a.m. to 3 p.m., Thursday through Saturday, Dec. 7-9, from 11 a.m. to 8 p.m., and Sunday, Dec. 10, from 11 a.m. to 5 p.m. General admission is $5; the cost for seniors is $4, and children 12 and under are free. Military personnel, first responders and their families are free with ID. Free parking in the Tower Square Garage is available; parking tickets must be validated at the festival.

Daily News

WEST SPRINGFIELD — Michael Ostrowski, president and CEO of Arrha Credit Union, announced the promotion of Tony Sanches from branch manager and Business Development officer to assistant vice president of Retail Operations.

“We are so pleased to promote Tony, who has always gone above and beyond the call of duty of taking care of his members and staff,” Ostrowski said. “He will continue to be located at the West Springfield branch location at 63 Park Ave. He will also continue to look for ways to serve our members and communities so we may provide additional conveniences and help people reach their financial goals in a meaningful way.”

Sanches has more than 15 years of experience in the local financial industry and 10 years in residential lending. He began his banking career as a teller at Westbank, then moved to Country Bank as a head teller and worked his way up to customer service manager, assistant branch manager, and loan originator. He then moved to Florence Savings Bank as a loan originator at its multiple offices. He finished his career at Florence as assistant vice president of Lending before moving to Freedom Credit Union as a loan officer.

Sanches has extensive knowledge of portfolio lending and secondary-market lending, including conventional loans, MHP, USDA, FHA, and MassHousing loans. He is fluent in Portuguese and English, a member of the Rotary Club of Ludlow, corporator at the Ludlow Boys and Girls Club, and a member of the Ludlow Youth Soccer Assoc., where he coaches youth soccer.

Daily News

SPRINGFIELD — The Young Professional Society of Greater Springfield (YPS), in partnership with the Springfield Thunderbirds, announced Springfield’s first SantaCon taking place Friday, Dec. 8.

Springfield SantaCon will bring residents, stakeholders, and community members together to celebrate the season dressed as Santas, elves, Mrs. Claus, and various other holiday figures. SantaCon will begin at Theodores’ Booze, Blues & BBQ and travel to the MassMutual Center for the Springfield Thunderbirds game. After the game, the evening ends at Nadim’s Mediterranean Restaurant.

“We are excited to host a creative holiday event this year, and partnering with Springfield establishments and our hometown team is the perfect backdrop,” said Ashley Clark, president of YPS. “The appeal of this event is reaching people outside of the downtown business market. SantaCon allows us to proudly show off our city to those who may not otherwise frequent downtown.”

The event benefits the Children’s Study Home, with $3 of every ticket sold being donated by YPS Cares, the philanthropic arm of YPS. Berkshire Bank Wealth Management Group will also match the donation up to $3 of every ticket. The donation will be presented during the first intermission. For SantaCon tickets and further details, visit springfieldyps.com.

Employment Sections

Engagement Is a Word; Being Engaging Is Your Responsibility

By Janice Mazzallo

Too often managers can develop the bad habit of saying what they want versus doing what they want. Nowhere is this more systemic than with employee engagement.

Managers can have ideals, but they also have to practice them. Here are some suggested strategies to create a true culture of employee engagement.

Start at the Top

Company-wide engagement is an important objective, and achieving it starts at the top. It’s critical for senior leadership to communicate and act on employee-engagement values. That means associates at every level need to understand that top management values their input and wants to understand their needs.

Bet on Promise; Double Down in Hard Times

Never hire a person unless you are willing to support them through thick and thin. Being there for an associate during the rough patches is a way of earning trust. Mentoring new associates and helping them overcome obstacles similar to what you faced as a new employee is a way to encourage loyalty and foster the tenacity to stick with a project or task through tough times.

Talk Less, Observe More, Ask Impactful Questions

Effective managers realize that not every assignment will meet with immediate success. And they know that the difference between success and failure might not be making suggestions, but instead asking the right questions. We all want to do the best we can, but we might not have the experience or resources we need to figure out the best solution. A manager who prompts you with the right questions, rather than telling you what to do, is going to help you grow.

Part of an effective employee-engagement commitment is to listen for ideas rather than focus on providing solutions. When you wait to hear from your employees, the idea you didn’t think of can surface. It’s easier to throw out suggestions on a given problem, but assessing a situation and reframing it with impactful questions is going to help your direct reports grow and succeed.

Praise and Forgive

If you’re not making mistakes, you’re not trying hard enough. We were taught that if you focus on blame for mistakes, you’re only encouraging more conservative thinking. There are clear differences between acceptable mistakes and needing to accomplish tasks.

Work will always be challenging, but if your team feels empowered to swing for the fences, yet knows when it’s time to rein it in, you have the best of both worlds.

Give Time

While this could be counterintuitive in some respects, time off is one of the best ways to create employee engagement. When you challenge people to go out and experience the world, they come back refreshed, with new energy and new ideas.

If there is anything that says ‘we value you, not just your contributions,’ it’s a commitment to work-life balance and watching employees grow as people.

Successful employee engagement is not easy. It boils down to commitment — a commitment to people and making sure those at the top are leading the charge. Given that most people seek inspiration, direction, and motivation from their leaders, it is always best to start improving engagement at the top.


Janice Mazzallo is executive vice president and chief Human Resources officer at PeoplesBank.

Daily News

FLORENCE — All aboard! Next stop … Santa’s Trains at Look Memorial Park. This holiday season, the park is celebrating with running model trains and locomotives whirling by displays set in a whimsical wonderland of Christmas favorites and village landscapes.

The Garden House, transformed into a Victorian-style train station, offers all the sights and sounds of the holiday season. View enchanting, themed holiday trees; say hello to Santa’s helpers; chat with authentic engineers; and share that special visit with Santa and Mrs. Claus before relaxing with a holiday cookie and hot chocolate. Each evening features a special guest conductor and station master from the community greeting visitors.

Santa’s Trains at Look Park is open to the public daily Dec. 8 through Dec. 23 from 4 to 8 p.m. and Dec. 24 from 10 a.m. to 2:00 p.m. at the Garden House at Look Memorial Park, 300 North Main St., Florence. This special holiday event is free for all ages. Visit www.lookpark.org for more information.

Also, join us for a traditional hayride around the park to view more than 50 holiday light displays made by the grounds and maintenance staff. The cost is $5 per rider. Departures are every 20 minutes from 4:20 p.m. until 7:40 p.m., weather permitting.

More than 20,000 visitors annually visit the park during the holiday season to visit Santa’s Trains, view the wonderland light displays, and share holiday dreams with Santa.

Daily News

HOLYOKE — The Greater Holyoke Chamber of Commerce bestowed its Chamber Ambassador of the Year Award to Jessica Picard, marketing director at Loomis House Retirement Community, a position she has held since 2012.

Previous to that, she was the marketing and admissions liaison for Loomis Lakeside at Reeds Landing in Springfield. She graduated from Westfield State University with a degree in business management and a minor in marketing.

“Our ambassadors play a pivotal role in allowing the Greater Holyoke Chamber to be able to execute on our programs and events. Jessica Picard has been a champion of the Greater Holyoke Chamber for several years, and her service as an ambassador to our chamber members is irreplaceable,” said Wanda Zabawa, events manager and ambassador leader.

Chamber ambassadors are volunteers who make a commitment to help new members feel welcome and demonstrate to all members how to make the most of their chamber benefits. They also gather feedback from members to help the chamber improve its services. Other members of the chamber ambassador committee include Wendy Palmer of PeoplesBank, Julie Rochefort of United Personnel, Paula Auclair and Harry Montalvo of bankESB, Kate Buckley of Goss & McLain Insurance, Susan Concepcion of Homewood Suites, Molly Desrocher of United Personnel, Pauline Gove of deRenzy Document Solutions, James Brunault of Massachusetts Rehabilitation, Daniel Couchon of Fairfield Inn, and Tom Thacher of CareerPoint.

“Jessica truly deserves the Ambassador of the Year award. Jessica has gone above and beyond her responsibilities as an ambassador toward our members and has demonstrated extraordinary dedication, involvement, and initiative to enhancing the partnership between the chamber and our members,” said Kathleen Anderson, chamber president.

Picard was chosen for the award after receiving the most ambassador points in 2017. Ambassadors earn points by calling and visiting chamber members, attending monthly meetings and ribbon cuttings, recruiting other ambassadors, and participating in chamber events.

Picard and her manager, Margaret Mantoni, will be honored at the chamber’s holiday business breakfast and pop-up retail event on Wednesday, Dec. 13 at the Log Cabin. The public is welcome to attend.

Daily News

SPRINGFIELD — For the 10th year, Freedom Credit Union is partnering with the Department of Children and Families to provide gifts to children in need this holiday season.

“Over the past nine years, the generosity of Freedom’s members, employees, and area residents have brightened the holidays for children throughout the Pioneer Valley,” said Glenn Welch, president and CEO of Freedom Credit Union. “This year we hope to bring even more smiles to local families in need.”

Every branch of the credit union has a tree filled with tags that show the gift request from area children. Anyone who goes into Freedom branches can choose a tag from the tree, purchase the requested gift, and bring it back to the branch unwrapped by Thursday, Dec. 21.

In 2016, Freedom collected 500 toys for foster children in Franklin, Hampden, and Hampshire counties.

Daily News

HOLYOKE — Meyers Brothers Kalicka, P.C. recently welcomed Marie Lafortune, Natalya Riberdy, and Haley Pedruczny to the firm.

Lafortune comes to MBK as a first-year audit associate. She is currently focused on pension and 401(k) plans, HUD engagements, and compliance testing for nonprofits. She also assists with tax preparation. She holds a bachelor’s degree in accounting and healthcare management from Elms College and is pursuing her master’s of accountancy at Westfield State University.

Riberdy is a new associate focusing on the service and construction industries. Before joining MBK, she gained experience as intern at a regional firm and as a billing, AR, and AP associate in private accounting. She holds a bachelor’s degree in accounting and finance from Bridgewater State University and is on track to complete her MSA, with a concentration in forensic accounting, from Western New England University. She will then begin studying for the CPA exams.

Pedruczny comes to the firm with accounting experience across the real estate, manufacturing, and consumer-product fields. As an associate at MBK, she works primarily on nonprofit clients and employee benefit plans, from small companies and schools to large corporations. She graduated from the Isenberg School of Management with a BBA in accounting and is currently pursuing her CPA license.

“Each of these women represent the wellspring of young business and accounting talent we have right here in Western Massachusetts,” said MBK Partner Howard Cheney. “At MBK, we consider ourselves fortunate to tap into the vital resources of the next generation and bring them into the fold to grow and thrive along with the firm and our clients.”

Daily News

AMHERST — UMass Amherst chemical engineer Sarah Perry, working with a colleague at the University of Illinois, is creating new bioinspired materials using electrostatic charge to direct the self-assembly process of long molecules. The research team, working with a class of polymers called coacervates, found they could be modified by changing the sequence of charges along the polymer chain. Coacervates are commonly used in food products and cosmetics. The findings are published in the journal Nature Communications.

Perry and Charles Sing, professor of Chemical and Biomolecular Engineering at the University of Illinois at Urbana-Champaign, collaborated on the research. They say long-chain molecules called polymers are ubiquitous in biology where the precise sequence of chemical building blocks in the chain, known as monomers, encodes the structure and function of life. Perry and Sing are looking for ways to use this kind of chemical patterning to design new synthetic materials.

“The idea is to use patterns of chemistry to help design materials, the same way that nature uses amino acids to create functional proteins,” Perry said. “We focus on a class of charged polymer solutions, known as complex coacervates, which in water are known to separate like oil and water into a gel-like substance due to the attraction between opposite charges. We show how polymer sequence can be used to tune this separation process; this opens up new possible ways to design materials, where charge patterns are directly synthesized into a polymer to encode for specific properties.”

In nature, Sing added, proteins encode information through a precise sequence of monomers. However, this precision control over sequence is much harder to achieve in synthetic polymers. “Instead, we can control the charge placement along the synthetic polymer chains to drive self-assembly processes.”

Perry and Sing say coacervates are commonly used in cosmetics and food products to encapsulate flavors and additives, and as a way of controlling the ‘feel’ of the product. However, if there is a need to change the texture or the thickness, manufacturers have to change the material being used. In this study, Sing and Perry demonstrate that they can rearrange the structure of the polymer chains by tuning their charge to engineer the desired properties.

“This is how biology makes the endless diversity of life with only a small number of molecular building blocks,” Perry explained. “We envision bringing this bioinspiration concept full-circle by using coacervates in biomedical and environmental applications.”

Sing and Perry say they hope to expand the use of this process into nanotechnology.

Daily News

AGAWAM — OMG Roofing Products has introduced a plate-marking tool designed to help roofers improve rooftop productivity by quickly locating and marking RhinoBond Plates installed under thermoplastic membranes.

The new RhinoBond Plate Marking Tool is lightweight, simple-to-use, and easy-to-maneuver. Simply roll the marking tool over a row of installed RhinoBond Plates. Every time it passes over a properly installed plate, the tool leaves a temporary mark on the surface of the membrane to identify the plate location. Plate marks are made with standard blue construction crayons and typically fade away within a few weeks.

The plate-marking tool is compatible with all thermoplastic membranes regardless of type or thickness. In addition, the tool’s handle is reversible for quick direction changes, and lies flat for rolling under rooftop pipes and raised equipment such as air-handling units. Other benefits of the new system include powerful sweeper magnets mounted on the front and back of the chassis that pick up any metal debris on the roof. The tool is provided in a protective carrying case for easy handling and storage.

“Many roofers understand the tremendous productivity and performance benefits that RhinoBond offers,” said Web Shaffer, vice president of marketing for OMG. “In fact, some roofers have reported productivity-rate improvements of up to 30%. To enhance the systems’ overall productivity offering, we wanted to make it even easier for roofers not only to find, but also to clearly ‘see’ the installed RhinoBond Plates beneath the membrane. The new RhinoBond Plate Marking Tool makes this possible.”

The RhinoBond System is designed for use with TPO and PVC roofing membranes. The system uses advanced induction-welding technology to bond roofing membranes directly to specially coated plates that secure the insulation to the deck. The result is a roofing system with improved wind performance that requires fewer fasteners, plates, and seams, and zero penetrations of the new membrane.

Headquartered in Agawam, OMG Roofing Products is a leading manufacturer of commercial roofing products featuring specialty fasteners, insulation adhesives, drains, pipe supports, productivity tools, and edge-metal systems.

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DEWITT, N.Y. — Identity theft has always been a top consumer concern. However, with Equifax’s massive data breach earlier this year and Uber’s last month, discussion on the topic has spiked throughout American households.

December is National Identity Theft Prevention and Awareness Month and aims to help consumers protect themselves against future data breaches and identity theft. While there is no bulletproof solution to identify theft, there are steps to take to ensure consumers are protecting themselves to the best of their ability.

Therefore, this December, Community Bank N.A. recommends taking a hard look at your personal security and following the steps below to help prevent identity theft:

• Shred non-critical documents. Shredding personal documents is crucial to protecting your identity against theft and fraud. Important documents to shred include financial statements, personal documents, credit-card offers, employee pay stubs, ATM receipts, and any items with a signature.

• Protect your personal information. Don’t give out your personal information to anyone unless you’ve initiated the contact or know whom you are dealing with. That includes phone calls, e-mails, and online contacts.

• Give your passwords a difficulty boost. Create hard-to-guess passwords that cannot be found in the dictionary, have at least eight characters, and include a mix of numbers, uppercase and lowercase letters, and special characters.

• Pay attention to your bills. Follow up with creditors if your bills do not arrive on time. A missing credit-card bill could mean an identity thief has taken over your credit account and changed your address.

• Stay alert. Be cautious when using ATMs or your debit card at checkout — someone could be looking over your shoulder to steal your PIN number.

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CHICOPEE — Recognizing the importance of inspiring young people to pursue their professional dreams, Elms College announced it will work with Junior Achievement of Western Massachusetts (JAWM) to award a scholarship of $2,500 to the winner of the fourth annual JA EnTEENpreneur Challenge in March 2018.

Junior Achievement of Western Massachusetts started the JA EnTEENpreneur Challenge in 2015, and Elms College has been deeply involved in supporting JA’s youth entrepreneurship outreach efforts. The college hosts a yearly Pitch Camp for all middle-grade and high-school students involved in the JA It’s My Business program or the JA Company Program, giving participating students insight into how to develop a business pitch and helping them to craft pitches for their own businesses.

This year, for the fourth Annual JA EnTEENpreneur Challenge, Elms College will give the winning student, on behalf of the college’s Center for Entrepreneurial Leadership, a $2,500, one-time, non-transferable scholarship for their freshman year. If the winning company comprises more than one student, the students will split up to $5,000 in scholarships. If the team includes non-high-school seniors, those students can defer the award until their freshman year at Elms.

“Elms College has a mission to give back to the community,” said Amanda Garcia, director of the Center for Entrepreneurial Leadership (CEL) at Elms College. “We know that economic development and entrepreneurship is a big part of making our community better. We strongly believe in supporting the entrepreneurial spirit at a younger age, and the JA EnTEENpreneur Challenge offers a perfect venue to inspire and support future business leaders.”

When they arrive at Elms, the scholarship winners will be able to take advantage of the CEL’s academic offerings, which include a major in entrepreneurship and an interdisciplinary undergraduate minor in entrepreneurship. The CEL offers a strong foundation in core business concepts using Lean LaunchPad, a startup methodology for gaining immediate customer feedback in the marketplace during the launch of a business. The Lean LaunchPad model allows startups owners to learn as they grow their businesses and react to market demands.

“Elms College is an outstanding educational partner with Junior Achievement,” said JAWN President Jennifer Connolly. “Elms students, faculty, and staff volunteer to present more than 40 JA programs each year, and from the beginning Elms has supported JA’s entrepreneurial programs. Being able to tell our JA Company Program students that not only could they win a cash prize of $500 but a scholarship to further their education and follow their passion for entrepreneurship is a dream come true for JA of Western Massachusetts. For nearly 100 years, JAWM has been inspiring and preparing young people to succeed in life and the world of business, and now we can see those young people continue their journey beyond high school, thanks to Elms College.”

The fourth annual JA EnTEENpreneur Challenge will be held on Thursday, March 22, 2018, at the UMass Center at Springfield. Members of the public who would like more information or to become involved can contact Connolly at (413) 747-7670 or [email protected].

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NORTHAMPTON — The presidents of Westfield State University and Greenfield Community College announced and signed an agreement today that creates a hybrid (combined online and onsite) RN-to-BSN completion program between the institutions.

Based online and at GCC’s newly opened Northampton satellite location, the program provides GCC’s associate-degree graduates and other area registered nurses a flexible, convenient, and cost-effective pathway to a bachelor of science in nursing (BSN) degree from Westfield State.

Students will take the majority of courses online and fulfill the limited on-site requirements at Smith Vocational and Agricultural High School in Northampton.

With a price tag of $10,800, its leaders say, the RN-to-BSN completion program is the most cost-effective in the area. Applications are currently being accepted for fall 2018 enrollment.

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CHICOPEE — Elms College signed an agreement on Nov. 29 continuing its international exchange program with the University of Kochi in Japan. The exchange relationship is celebrating its 20th year.

Harry Dumay, president of Elms College, and Takahiro Ioroi, academic vice president of the University of Kochi — one of the original faculty members involved in starting the exchange program — signed the agreement in Dumay’s office at Elms.

Every year, visiting students from Kochi spend nearly two weeks exploring life at Elms. The Kochi students stay in residence halls at Elms, study English, attend classes related to their majors, and take in local sights and cuisine. They participate in extracurricular activities — including bowling, shopping in Northampton, film screenings, and a karaoke party — that show them the fun side of American college life, and they host a Japanese festival each year to share their culture with the students of Elms.

“We want to promote international education and exchange, because never, in our global society that’s always changing, has international education and exchange been as important as it is now,” said Marco Garcia, director of International Programs at Elms.

During the visit, nearly 40 Elms students serve as ‘friendship partners’ for the Japanese students. These friendship partners participate in a three-hour training course to act as roommates, classmates, and partners in language and cultural activities.

Friendship partners are one of the most important aspects of the program, Garcia said. “As the Japanese students come in, we want them to meet a diverse group of students here, so they have a deeper understanding of American life and culture. Our students are very diverse. And that’s really important, because we are a nation of immigrants, and understanding the strength of our diversity is very important.”

In addition to Ioroi, the representatives from the University of Kochi are Dr. Joel Joos, a native of Belgium who is a professor of Japanese Cultural Studies and chair of the International Exchange Committee; and Mariko Hayashi, International Center associate.

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HOLYOKE — Holyoke Community College recently welcomed Olugbemiga Adekunle as its new dean of Science, Engineering and Mathematics.

Adekunle had previously worked at Blue Ridge Community College in Virginia as a Computer Science professor and more recently as associate dean of Science, Technology, Engineering, Mathematics and English.

He holds a bachelor’s degree in computer engineering from the University of Maryland Baltimore County and a master’s degree in electrical and computer engineering from the University of Illinois at Urbana-Champaign. He is currently pursuing his Ph.D. in instructional design and technology at Old Dominion University in Norfolk, Va.

Before arriving at HCC in September, Adukenle, who goes by Gbemiga (pronounced BENG-gah), spent the summer as a research fellow at the NASA Glenn Research Center in Cleveland for the third time to gain experience in systems engineering.

“All of his experiences will serve him well in this position and support his work on behalf of the division,” said Monica Perez, vice president of Academic Affairs.

Adekunle, whose parents moved to the U.S. from Nigeria before he was born, grew up in Nashville, Tenn. and later in Baltimore. At six-foot-five, he is an avid basketball player who also enjoys rapping, comedy, improv, and Star Wars.

“I see people as well-rounded,” he said. “I want people to see me that way too.”

He said he is excited to have a new challenge and the chance to put his administrative experience into action at HCC. “The focus of my work is making sure that students are successful. I also aim to ensure that faculty are supported and get appropriate training to help them advance their careers.”

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AMHERST — The board of directors of the Five College Consortium has appointed Sarah Pfatteicher to be its new executive director, succeeding Neal Abraham, who will be retiring after nine years at the helm of the higher-ed collaboration. Pfatteicher is currently associate dean for Academic Affairs and a research professor at the University of Wisconsin-Madison.

“The board was impressed with the breadth and depth of experience that Sarah will bring to the position,” said Jonathan Lash, president of Hampshire College and of the Five College board of directors. “The level of leadership she’s shown at the University of Wisconsin in both academic and administrative endeavors is remarkable, and will serve the consortium well.”

Pfatteicher (pronounced FAH-ticker) attended Northfield-Mount Hermon School and graduated from Smith College before earning her Ph.D. at the University of Wisconsin-Madison. She has held a variety of positions at the university and currently oversees more than 70 academic programs, services for 5,000 students, and a budget of $2.3 million. She has extensive experience in both academic and administrative efforts, having created new academic programs, led a major curriculum revision, coordinated strategic planning efforts, and helped develop a blueprint for diversifying the institution, all while teaching engineering courses.

“I’m excited to return to the Pioneer Valley and honored to have the opportunity to work with these unique and storied institutions,” Pfatteicher said. “I’m particularly drawn to the unusual breadth of the Five College portfolio and its inclusion of both academic and administrative programs. I believe my own diverse higher-ed background will make me a good fit.”

Chosen in a national search that considered some 200 candidates, Pfatteicher will begin working at Five Colleges on April 23.

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EAST LONGMEADOW — Strategic Alliances at Bay Path University will present a free online webinar, “Confident or Impostor?” on Thursday, Dec. 14 from noon to 1 p.m. Registration is strongly encouraged. For more information and to register, click here.

Research shows that 70% of the U.S. population has experienced ‘impostor syndrome’ at one time or another. Webinar participants will learn how to combat self-doubt and overcome the lack of confidence that results from impostor syndrome. The webinar will feature three panelists, Karen Hinds, Roxanne Kaufman Elliott, and Maureen Zappala, who will share their extensive knowledge and experience with leadership.

Hinds is the founder and CEO of Workplace Success Group, an international firm that has been referred to as a training ground for future business leaders. She is also the author of The Leader’s Manual – A Young Adult’s Guide to the Global Workplace, Get Along, Get Ahead: 101 Courtesies for the New Workplace, and Networking for a Better Position & More Profit. She serves as a visiting professor for the Malcolm Baldrige School of Business at Post University; is a frequent guest on radio, TV, and podcasts, and is a former board member with the Connecticut chapter of the World Affairs Council.

Elliott is a certified leadership development coach and facilitator with more than 30 years of business, strategy, and leadership-development experience across many different industries in both the profit and nonprofit worlds. She is an i3 Leadership Master and holds degrees from Sinclair College and Bowling Green State University, as well as numerous executive and leadership-development certifications from the University of Wisconsin at Madison, the American Marketing Assoc., the Leadership Challenge, RAC, LLM Inc., and others.

Zappala is an award-winning speaker, author, and presentation-skills coach. She is the founder of High Altitude Strategies and helps propel teams and individuals to peak performance. She holds a bachelor’s degree in mechanical engineering from the University of Notre Dame, and spent more than 13 years at NASA’s Lewis Research Center (now Glenn Research Center), conducting aircraft engine research. She became the youngest and first female manager of NASA’s Propulsion Systems Laboratory, a jet-aircraft-engine test facility.

Strategic Alliances is recognized by SHRM to offer professional-development credits (PDCs) SHRM-CPSM or SHRM-SCPSM. The webinar “Confident or Impostor?” is worth 1 PDC.

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SPRINGFIELD — American International College (AIC) will host the inaugural Public Health Nursing Clinical Conference in Western Mass. on Friday, Dec. 1. The conference, developed by the Massachusetts Assoc. of Public Health Nurses (MAPHN) – Western MA Chapter, is designed to give nursing students a realistic view of the role of a public-health nurse and provide first-hand experience.

The keynote speaker, Colleen LaBelle, is program director of the Office Based Addiction Treatment (OBAT), program which serves more than 450 patients in the Boston Medical Center (BMC) outpatient General Medicine practice. OBAT provides consultation and services to BMC’s Family Medicine, Infectious Disease, Psychiatry, Homeless, and Obstetrics departments. In addition, OBAT provides training and technical support to 14 community health centers in the Commonwealth. LaBelle also serves as the executive director of the International Nurses Society on Addiction, Boston Medical Center.

The morning session will be devoted to educational seminars geared toward public-health nursing, infectious diseases, and the opioid epidemic. A mock Hepatitis A vaccination clinic will take place during the afternoon session to simulate an actual infectious-disease outbreak in the community. The clinic will be followed by a panel discussion.

According to Cesarina Thompson, dean of AIC’s School of Health Sciences, “public-health nurses comprise the largest segment of the professional public-health workforce and play a critical role in promoting the health of communities and populations. We are honored to host this inaugural conference that will provide our future nurses and health professionals with the ability to participate in important discussions regarding contemporary population-health issues.”

AIC provided oversight on the development of the program and is the first of the regional nursing schools to make the conference available to its students. It will be held at the AIC Edgewood Campus, Hall of Fame Room, in the Butova Gymnasium, 125 Cortland St., Springfield, from 8 a.m. to 3 p.m. Approximately 100 people will be in attendance, including 60 senior AIC nursing students, RN to BSN students from Bay Path University, Western Mass. public-health nurses, and members of the Western Massachusetts Nursing Collaborative.

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SPRINGFIELD — Debra Boronski, regional director for the Massachusetts Office of Business Development (MOBD), will hold office hours for business and community leaders on Monday, Dec. 18 from 8:30 a.m. to 12:30 p.m. at the Massachusetts Small Business Development Center office located in Building 101 of the STCC Technology Park, 1 Federal St., Springfield. Meetings will be held in the Peter Pan Room, located on the second floor.

MOBD is the state’s one-stop source for businesses seeking to relocate to Massachusetts and businesses wishing to expand their current operations here. It offers a range of expertise and services to help businesses flourish in Massachusetts. Its staff operates in regions across the state, providing businesses with on-the-ground knowledge and viable connections. It works closely with the private and public sectors to coordinate a range of resources.

Boronski oversees 117 cities and towns in Western Mass. and the Berkshires. Interested parties mail e-mail [email protected] or call (413) 733-5357 to reserve a time slot.