Baystate Medical Center Names Interim President, Interim Chief Nursing Officer
SPRINGFIELD — A respected healthcare professional with more than 30 years of clinical leadership, Frank Cracolici, has been named interim president of Baystate Medical Center. Meanwhile, Joanne Miller, who has more than 30 years of hospital-operations experience, has been named interim chief Nursing officer (CNO).
Cracolici has an extensive background in leading hospitals and most recently served as senior advisor to the CEO of Morton Hospital, a member facility within the Steward Health Care System, a $7 billion system comprised of 36 hospitals with more than 40,000 employees. He was responsible for the day-to-day operations for the 125-bed hospital located in Central Mass., which includes 440 physicians and 730 associates, an active Emergency Department with more than 45,000 visits per year, 5,500 inpatient discharges, and an operating budget of $125 million.
Previously, Cracolici was president and CEO of St. Vincent Medical Center, part of Verity Health System, in Los Angeles, where he was responsible for all strategy, hospital operations, and ambulatory services for the 366-bed hospital. He has also held leadership roles as executive vice president and chief operating officer, and then president and CEO, at St. Luke’s-Roosevelt Hospital Center in New York City, where he was responsible for the oversight of 1,000 inpatient beds and strategic planning for all clinical and operational departments of the dual campus hospital center and level 1 trauma center.
Cracolici is a Johnson & Johnson fellow from the Wharton Business School at the University of Pennsylvania and has a master of professional studies degree in health services administration and a bachelor’s degree in business and health services administration from the New School for Social Research in New York City. He earned his diploma of nursing at Englewood Hospital and Medical Center School of Nursing in Englewood, N.J.
For 19 years, Miller served as senior vice president, Patient Care Services; vice president, Surgical Services; chief Nursing officer, and interim CEO in both major academic health systems and community-based hospitals.
Most recently, she served as CNO/vice president at Carson Tahoe Health in Carson, Nev., and interim CEO/CNO at Jupiter Medical Center in Jupiter, Fla. She was also CNO/vice president, Patient Care Services at Johns Hopkins Medicine/Sibley Memorial Hospital in Washington, D.C. In this capacity, she led the development, implementation and evaluation of nursing-practice and patient-care standards across the acute-care hospital, ambulatory sites, and its skilled-nursing and assisted-living facilities. She held system nursing leadership roles to foster collaboration and promote peer learning to improve quality and the patient experience.
Miller holds a doctorate in executive nursing practice from Drexel University, a master’s degree in nursing administration from the University of Hartford, and a bachelor’s degree in nursing from Mount Saint Mary College. She is a Malcolm Baldridge executive fellow.
She is a strong champion for safety, quality, and patient and staff experience, and has a proven track record in value-based purchasing measurements. She also brings to Baystate her expertise in lean innovation and the Pathway to Excellence/Magnet journey.