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Daily News

CHICOPEE — The Greater Chicopee Chamber of Commerce, in collaboration with Common Capital Inc., is presenting a six-part part workshop series, “Taking Care of Business: How to Develop and Grow Your Business.” This series addresses best practices for all types of businesses.

The first session, being held on Sept. 5, is “From Start-Up to Finish: Financing Your Business.” This first workshop will be staged at the Residence Inn by Marriott Springfield/Chicopee and covers micro-lending, intermediate-level loans, and commercial loans. Presenters are Roberto Nieves, director of Business Development for Common Capital; Jeremy Casey, vice president of Small Business Banking at First Niagara Bank; and Trent Taylor, vice president of Commercial Loans at Chicopee Savings Bank.

The other five seminar topics are: “Negotiating and Understanding Leases,” “Human Resources: Best Practices for Small Businesses,” “How to Retain Your Top Talent,” “Is Your Website Working for You?” and “Strategic Networking: Networking to Increase Profitability.” Facilitators for each seminar are experts in their respective fields.

The cost is $20 per workshop for chamber members and $30 for non-members, or $100 for all six sessions for chamber members and $130 for all six sessions for non-members. Register online at www.chicopeechamber.org under Upcoming Events, or call (413) 594-2101.

Daily News

NORTH BROOKFIELD — North Brookfield Savings Bank recently held ribbon-cutting events at its Ware, West Brookfield, and Three Rivers Village of Palmer branches. The events took place following the bank’s merger with FamilyFirst Bank in June.

“North Brookfield Savings Bank is honored to be a part of these great communities and hopes to make a positive impact for businesses and individuals for years to come,” said NBSB President and CEO Donna Boulanger. “We look forward to being ‘where it’s at’ for specially tailored financial products and services, the best customer service, community support, and fun community events.”

The ribbon cuttings drew current and prospective members of the Massachusetts Legislature. State Rep. Todd Smola attended the event at the Three Rivers Village branch, state Senate candidate Mike Valanzola attended the event at the Ware branch, and state Sen. Stephen Brewer and state Rep. Anne Gobi attended the East Brookfield branch ribbon cutting.

In addition to carrying the North Brookfield Savings Bank name, the three new NBSB branches feature state-of-the-art banking for residents and businesses alike, while renovations to the 40-44 Main St., Ware branch will begin shortly to provide more cutting-edge banking services and access to the business bankers at the NBSB Business Center.

Chamber Corners Departments

AFFILIATED CHAMBERS OF COMMERCE OF GREATER SPRINGFIELD
www.myonlinechamber.com
(413) 787-1555

Sept. 3: ACCGS Business@Breakfast, 7:15-9 a.m., at the Sheraton Springfield, One Monarch Place, Springfield. “Keeping All the Balls in the Air” with Rob Peck, Zestworks. The event will also salute Elegant Affairs (25th anniversary) and Springfield Partners for Community Action (50th anniversary). The breakfast is sponsored by United Personnel.Tickets are $20 for members ($25 walk-in) and $30 for general admission.

Sept. 10: ERC5/ACCGS Millfest After 5, 5 p.m. to dusk, at Ludlow Mills, 100 State St., Ludlow. Music, great food, lots of fun, and networking. Tickets are $15 for members, $25 for general admission. Proceeds benefit the ERC5 Scholarship Fund. The East of the River Five Town Chamber of Commerce is an affiliate of the Affiliated Chambers of Commerce of Greater Springfield.

Sept. 23: ACCGS Pastries, Politics & Policy, 8-9 a.m.
An informal roundtable discussion, designed for political and policy junkies. Reservations are $15 for members, $25 for general admission, which includes continental breakfast. Reservations may be made online at www.myonlinechamber.com.

Sept. 30: Rake in the Business Table Top Showcase, 4:30-7 p.m., at the Castle of Knights, 1599 Memorial Dr., Chicopee. Network with more than 100 vendors. Reservations are $5 in advance, $10 at the door. Reservations may be made online at www.myonlinechamber.com. Presented by the Affiliated Chambers of Commerce of Greater Springfield and the Greater Chicopee, Holyoke, and Westfield chambers of commerce.

AMHERST AREA CHAMBER OF COMMERCE
www.amherstarea.com
(413) 253-0700

Aug. 27: 48th Annual Community Breakfast, 7:30-9 a.m. in the Student Union Ballroom on the UMass Amherst campus. The annual Community Breakfast signals the start of the academic year and is an opportunity to meet newcomers to the community; see old friends, neighbors, and colleagues; and talk about the year ahead. All are welcome at this buffet breakfast and gathering of area business owners, legislators, mayors, select board representatives, and members of the academic and business communities. Tickets are $8 in advance or $10 at the door. For more information, call (413) 577-1101 or e-mail [email protected].

GREATER CHICOPEE CHAMBER OF COMMERCE
www.chicopeechamber.org
(413) 594-2101

Sept. 5: “Taking Care of Business: How to Develop and Grow Your Business,” a six-part workshop series, begins with “From Startup to Finish: Financing Your Business,” from 9 to 11 a.m. at Residence Inn by Marriott, 500 Memorial Dr., Chicopee. Sponsored by Common Capital. Cost is $20 for members, $30 for non-members.

Sept. 10: CEO Luncheon at the Munich Haus Restaurant. Registration at 11:45, lunch at noon. Network and hear from Eric Lapointe, executive vice president of the Springfield Falcons, who recently joined the organization and oversees all revenue-generating functions of the team. His most recent position was with the NHL’s Florida Panthers as director of premium seating, where his primary responsibilities included managing the senior-level sales and service team, developing and executing premium selling strategies, and driving revenue. He comes to Springfield with a career that includes managerial and sales responsibilities with the NFL’s Cleveland Browns and Miami Dolphins and the NBA’s Miami Heat. Lapointe’s extensive sports-business experience includes working under some of the most influential figures in professional sports, including Mike Holmgren, Bill Parcells, and Pat Riley. He is a graduate of UMass Amherst with a bachelor’s degree in sport management, and received a master’s degree in management from Cambridge College. Tickets are $25 for members, $30 for general admission.

Sept. 17: Salute Breakfast, 7:15-9 a.m., at the Collegian Court, 89 Park St., Chicopee. Tickets are $20 for members, $26 for non-members.

Sept. 25: The “Taking Care of Business,” series continues with “Negotiating and Understanding Leases,” 9-11 a.m., at the Residence Inn by Marriott, 500 Memorial Dr., Chicopee. Sponsored by Common Capital. Cost is $20 for members, $30 for non-members.

Sept. 30: Table Top Expo & Business Networking Event, 4:30-7 p.m., at the Castle of Knights, 1599 Memorial Dr. in Chicopee. Presented by the Greater Chicopee, Holyoke, and Westfield chambers of commerce and ACCGS. Tickets are $5 pre-registered, $10 at the door. Sign up at www.chicopeechamber.org.

GREATER EASTHAMPTON CHAMBER OF COMMERCE
www.easthamptonchamber.org
(413) 527-9414

Sept. 11: Networking By Night Business Card Exchange, 5-7 p.m., at the Look Park Garden House, 300 North Main St., Florence. Sponsored by Residential Mortgage Services. Door prizes, hors d’ouevres, host beer and wine. Tickets: $5 for members, $15 for future members. RSVP requested.

Sept. 12-13: Electronic recycling fund-raiser, Sept. 12, 1-4 p.m.; Sept. 13, 8:30 to noon. Dropoff location at Liberty and Mechanic streets, Easthampton. Sponsored by Duseau Trucking LLC and A-Z Storage & Properties. Proceeds to benefit the chamber’s programs, including the Holiday Lighting Fund. Responsibly dispose of your old computers, monitors, TVs, telephones, stereos, and office or home appliances. No registration required; open to all members of the Greater Easthampton community. Nominal recycling fees. We cannot accept refrigerators, freezers, dehumidifiers, or any appliances containing freon. For more information, contact the chamber.

GREATER HOLYOKE CHAMBER OF COMMERCE
www.holycham.com
(413) 534-3376

Sept. 10: Legislative Coffee Hour, 7:45-9 a.m., at Slainte Restaurant, 80 Jarvis Ave., Holyoke, featuring guest speakers Mayor Alex Morse, City Council President Kevin Jourdain, and City Treasurer Jon Lumbra. Join us for coffee and conversation, where members of the community have a chance to ask questions regarding issues facing Western Mass. and the Greater Holyoke area. Sponsored by Ferriter Law and Marcotte Ford. Tickets are $18 for members, $25 at the door and for non-members.

Sept. 17: Annual Outing Clambake, 5:30-8 p.m., at Holyoke Country Club, 3 Country Club Road, Holyoke. Lobster dinner, putting contest, raffle prizes, 50/50 raffle, chowder cookoff. Sponsored by United Water, Pioneer Valley Railroad, and CareerPoint. Tickets are $30 for members and advance reservations, and $40 for non-members and at the door. The public is invited to attend.

Sept. 30: Table Top Showcase, 4:30-7 p.m., at the Castle of Knights in Chicopee. Four area chambers — Greater Holyoke, Greater Chicopee, Greater Westfield, and the ACCGS — are getting together to present a tabletop mini-trade show. Tables cost $125. Visitors pay $10 in advance and $15 at the door. Call the Holyoke Chamber at (413) 534-3376 to secure a table, or sign up online at www.holycham.com.

Oct. 8: Autumn Business Breakfast at the Log Cabin, 7:30-9 a.m. Recognizing new members, business milestones, and networking breakfast meeting. Sponsored by the Republican and Holyoke Medical Center. Cost:
$22 for members in advance, $28 for non-members and at the door. Call the chamber at (413) 534-3376 for more information.

GREATER NORTHAMPTON CHAMBER OF COMMERCE
www.explorenorthampton.com
(413) 584-1900

Sept. 10: Northampton Chamber Monthly Arrive @5, 5-7 p.m. Arrive when you can, stay as long as you can. A casual mix and mingle with your colleagues and friends. Sponsors: Greenfield Savings Bank, Hathaway Farms, and United Personnel. Tickets are $10 for members, $15 for non-members.

Sept. 11: 2014 Workshop: “Introduction to Google Docs,” 9-11 a.m. at Pioneer Training, 139B Damon Road, Northampton. The class includes an introductory section on Google Drive, the online storage location for Google Docs. Participants will learn how to set up a local Google Drive folder, create new documents in the Google Docs format, and convert Word documents to the Google Docs format. The class will focus on basic formatting and editing techniques in Google Docs, but will also cover best practices for using Google Docs. Pre-registration is required, and space is limited. Tickets are $20 for members, $25 for non-members. To register, e-mail [email protected].

GREATER WESTFIELD CHAMBER OF COMMERCE
www.westfieldbiz.org
(413) 568-1618

Sept. 8: Chamber Open House, 4-7 p.m., at the Greater Westfield Chamber, 16 North Elm St., Westfield. Help us celebrate our new location by stopping in to see our new office. We’ve relocated to better serve our members and communities. Refreshments will be served.

Sept. 9: Lunch & Lecture Series 1, presented by Tim Flynn, AAMS, Edward Jones Investments, 11:30 a.m.-1 p.m., at Noble Hospital, Conference Room A, Westfield. Topic: “Retirement and Investments for Business.” Cost: free to chamber members, $25 for non-members, or $60 for all three in the series. For more information, call Pam at the chamber office at (413) 568-1618.

Sept. 10: After 5 Connection, 5-7 p.m., at the Holiday Inn Express, 39 Southampton Road, Westfield. Sponsored by Advanced Medical Consulting and Billing. Great connection opportunities. Complimentary refreshments provided. Walk-ins are welcome. Cost is $10 for members, $15 for non-members (cash at the door). To register, call Pam at the chamber office at (413) 568-1618.

Sept. 15: Speaker Series, part 1 of 3. “Legal Issues Affecting Business,” presented by Royal LLP, 8-9:15 a.m., at the Genesis Spiritual Life & Conference Center, Westfield. Cost: free to chamber members, $25 for non-members, or $60 for all three in the series. For more information, call Pam at the chamber office, (413) 568-1618.

Sept. 19: September Breakfast, 7:15-9 a.m., at the 104th Fighter Wing ANG, 175 Falcon Dr., Westfield. Sponsors: Platinum, Westfield Bank; Gold, Savage Arms; Silver, Prolamina and Wealth Technology Group. Speaker: Dr. Alan Robinson, co-author of The Idea-Driven Organization. Cost is $25 for members, $30 for non-members. To register, call Pam at the chamber office at (413) 568-1618. Consider donating a raffle prize to the event.

Sept. 30: 17th Annual Table Top Showcase, 4:30-7 p.m., at the Castle of Knights, Chicopee. Cost: $5 in advance through the chamber or $10 at the door. Opportunities available for sponsorships and exhibitor tables. For more information, call Pam at the chamber office at (413) 568-1618.

PROFESSIONAL WOMEN’S CHAMBER
www.professionalwomenschamber.com
(413) 755-1310

Sept. 17: PWC Headline Luncheon, 11:30 a.m. to 1 p.m. at the Yankee Pedlar, 1866 Northampton St., Holyoke. The speaker will be Jane Iredale, president and founder of Jane Iredale Skin Care. Tickets are $25 for members, $35 for general admission.

SOUTH HADLEY GRANBY CHAMBER OF COMMERCE
www.shgchamber.com
(413) 532-6451

Sept. 16: “What’s Your Granby Business?” Open House, 5 p.m., hosted by the new Granby Free Public Library, 297 East State St., Granby. Mingle with South Hadley and Granby business people and check out the beautiful new Granby library. Finger food and beverages. Tickets are $5 for chamber members, $10 for non-members, unless you are a Granby business owner — then it’s free.

WEST OF THE RIVER CHAMBER OF COMMERCE
www.ourwrc.com
(413) 568-1618

Sept. 3: Wicked Wednesday, 5-7 p.m., at E.B’s Restaurant, 385 Walnut St Ext., Agawam.

Sept. 8: Open House, 4-7 p.m. The Greater Westfield Chamber of Commerce is pleased to announce its new office at 16 North Elm St. in Westfield. Join us for an open house.

Sept. 17: Networking Lunch, noon to 1:30 p.m. at Kaptain Jimmy’s, 916 Suffield St, Agawam. Network with fellow chamber members over lunch. Each member will get approximately one minute to offer a brief pitch about their company. E-mail [email protected] to register.

Agenda Departments

Old Sturbridge Village Family Fun Days
Aug. 31 to Sept. 2: Bring the whole family to Old Sturbridge Village on Labor Day weekend, when the largest outdoor history museum in the Northeast opens its doors to children for free (normally, youth admission is $8). Guests are invited to play baseball the way early New Englanders did, make a craft, join a game of French & English (tug of war), meet the oxen in training, try their hand at marbling paper, see a puppet show, watch a toy fire-balloon flight, visit the Freeman Farm, stop and see craftsmen at work, and much more. In addition, the weekend will feature appearances by Bob Olson, performing 19th-century magic, as well as the Old Sturbridge Village Singers and the Old Sturbridge Village Dancers. Adult admission is $24. For more information, call (800) 733-1830 or visit www.osv.org.

Bay Path College Cybersecurity Summit
Sept. 5: Jennifer Lesser Henley, director of Security Operations for the social-media giant Facebook, will be the keynote speaker at Bay Path University’s second annual Cybersecurity Summit, “Security: Changing the Game,” in the Blake Student Commons. Breakfast begins at 7:30 a.m., with the lecture immediately following at 8 a.m. The conference will address security in the world of social media and how everyone plays a role in keeping people safe and making the Internet a more secure place. The summit is presented by Bay Path’s Master of Science in Cybersecurity Management program, which was launched last October as the first of its kind in New England. The summit is free to attend and open to the public. To attend in person or virtually, register at graduate.baypath.edu. For more information, contact Ann Cantin at [email protected].

Workshop Series on Growing a Business
Sept. 5: The Greater Chicopee Chamber of Commerce, in collaboration with Common Capital Inc., is presenting a six-part workshop series, “Taking Care of Business: How to Develop and Grow Your Business.” Sponsored by Common Capital, this series addresses best practices for all types of businesses. The first session, being staged on Sept. 5, is “From Startup to Finish: Financing Your Business.” This first workshop will be held at the Residence Inn by Marriott Springfield/Chicopee. The other five seminar topics are: “Negotiating and Understanding Leases,” “Human Resources: Best Practices for Small Businesses,” “How to Retain Your Top Talent,” “Is Your Website Working for You?” and “Strategic Networking: Networking to Increase Profitability.” Facilitators for each seminar are experts in their respective fields. The cost is $20 per workshop for chamber members and $30 for non-members, or $120 for all six sessions for chamber members and $150 for all six sessions for non-members, meaning one session is free when signing up for the entire series. Register online at www.chicopeechamber.org under Upcoming Events, or call (413) 594-2101.

ACA Roundtable Seminar
Sept. 11: With changes coming to the Affordable Care Act in 2015, business owners and managers need to ensure that their companies are up to speed on the newest developments, including the employer mandate, which will go into effect next year. Attorney Channez Rogers, an associate with the Northampton-based firm Royal LLP, will lead a roundtable-style seminar where she will provide practical pointers to assist attendees with helping their organizations stay current with the latest Obamacare provisions. Rogers will cover topics such as what to include in a comprehensive package, who is subject to the employer mandate and how to comply, and penalties for non-compliance. The seminar will be staged at Royal LLP’s offices, at 270 Pleasant St. in Northampton, from 8 to 9 a.m. The cost is $30 per person, and advance registration and payment are required. Seating will be limited. Contact Ann-Marie Marcil at (413) 586-2288 or e-mail [email protected] to register or if you have any questions about this seminar.

Western Mass. Business Expo
Oct. 29: BusinessWest will present its fourth annual Western Mass. Business Expo at the MassMutual Center in downtown Springfield. The business-to-business show, which last year drew more than 2,000 visitors, will feature more than 150 booths, seminars, and Show Floor Theater presentations; breakfast and lunch programs; and a day-capping Expo Social. Comcast Business will again be Presenting Sponsor, while the social will be sponsored by Northwestern Mutual and MGM Springfield. Silver Sponsors are Health New England, DIF Design, and Johnson & Hill Staffing. Education sponsor is the Isenberg School of Management at UMass Amherst. Additional sponsorship opportunities are available. For more information on sponsorships or booth purchase, call (413) 781-8600.

Features Sections Travel and Tourism

Clark Art Institute Reopens After Major Renovation

The Sterling and Francine Clark Art Institute in Williamstown celebrated the grand reopening of its 140-acre campus on July 4. It has been transformed by a $145 million renovation designed to give visitors a more coherent and expanded view of art and nature.

“It’s a whole new Clark; we have recast the public profile of the institution,” said Thomas Loughman, associate director for programs and planning. “We have maintained the beautiful, intimate experience we are known for, but created a better way to experience it so visitors can connect with the great pinnacle of human creation, which is art.”

Reflecting pools greet visitors to the Clark.

Reflecting pools greet visitors to the Clark.

The changes, which include new architecture and the newly built Clark Center, the main entryway into the campus, are breathtaking and have attracted rave reviews. The building was designed by Pulitzer Prize-winning architect Tadeo Ando to direct people’s views as they enter through walls of glass and three-tiered reflecting pools outside, where trees and hillsides are mirrored in water that comes right to the edge of the glass. In addition to their aesthetic value, the pools are advanced water-management systems that will reduce the Clark’s potable water use by 1 million gallons a year.

“Ando is truly dedicated to the idea that great architecture needs to be in harmony with the landscape, and the reason the Clark Center has so much glass is because it was meant to bring the outside in,” Loughman said.

“The glass was installed to create a connection, historically and visually, with views to the left and right,” he continued, as he sat in a room backed by glass that looked out onto another pool of water. “The materials used in this building frame one’s view of the landscape, whether it is man-made and orderly or partially wild, with gradations in between.”

New ways to circulate between the buildings have also been created, which include a bridge outside and a hallway between the Clark Center and the museum. It has glass on one side, which changes as people travel along it, redirecting their view from a lily pond on the left to the reflecting pools on the right. Exhibit space has also been increased within the museum building itself, which had been closed for three years before the grand reopening last month.

Sally Majewski, manager of public relations and marketing, said reaction to the transformation has been overwhelmingly positive. “We’ve had an incredible response to what has been done, which has been very gratifying.”

She added that, when the museum building closed for the renovation, 75 French paintings from the Clark’s collection were sent on a three-year international tour in 11 cities. “They returned just in time to be reinstalled before we reopened,” Majewski told BusinessWest, noting that the international tour drew more than 2.6 million visitors.

In addition to the Clark Center and renovated museum building, other changes have been made, and the entire campus has become so inviting that locals can be seen walking their dogs along miles of pathways in the verdant landscape and pausing to sit beside the reflecting pools, while people from all over the world view art, study, and conduct research inside the buildings.

Ambitious Plan

Loughman said the expansion plans were first conceived in the late ’90s, when it became clear that the facilities at the Clark were too limited for their program, but they had ample room to grow.

Thomas Loughman says the design of the Clark and its surroundings help visitors make the connection between the beauty of nature and art.

Thomas Loughman says the design of the Clark and its surroundings help visitors make the connection between the beauty of nature and art.

“The population of the town is only 5,000, but we have a very big impact on the region and on the global mission of portraying the history of art,” he said. “The fellows who do research here come from all over the world, and we have exchange relationships with museums around the world in terms of lending and borrowing. And although we had 140 acres, we were hunkered down in two old buildings. So we commissioned Cooper Robertson and Partners in New York City to create a master plan. They told us we needed to change the circulation of the campus, which included moving the parking to one spot, and responsibly crossing two brooks via a bridge to allow access to the rest of the campus.”

In 2002, an architectural competition was launched, and Ando was chosen to design two new buildings. The first — the 42,600-square-foot Clark Center — includes more than 11,000 square feet of gallery space for special exhibitions, a multi-purpose pavilion for events, a dining area, a museum store, family spaces, and an all-glass museum pavilion that creates a new entrance to the original museum building.

The second new structure is the Lunder Center at Stone Hill, which houses smaller exhibits and contains a new art classroom, a seasonal café on a terrace that offers a sweeping view of the landscape, and the Williamstown Art Conservation Center’s facilities.

Phase 1 was completed in 2008 and included the Lunder Center, a new bridge, and a free shuttle service provided between that building and the main campus. Phase 2 involved the construction of the Clark Center with its reflecting pools, site work to the parking lot, and renovations to the museum building and Manton Research Center.

Consideration was also given to the environment, and the terraced reflecting pools that cover an acre were part of Ando’s master plan. They unite the museum’s campus by providing a peaceful view from inside and outside of Stone Hill Meadow, Christmas Brook, and its wetlands.

But they are functional as well and have helped position the Clark at the forefront of the museum world as a leader in sustainability and energy conservation.

Loughman said all the rainwater from the roofs and terraces is channeled into the pools and used to flush the toilets. “It’s a huge advance to have our stormwater-management system and gray-water system tied together in a sustainable fashion,” he told BusinessWest, as he gazed at the sheet of water, which is about 12 inches deep and has a bottom composed of Berkshire river rock and fieldstone.

Funding for the project came entirely from donations, with the exception of $1 million from the Massachusetts Cultural Facilities Fund, and financial vehicles were created to keep it moving forward. “People care deeply about our mission, which is to bridge the distance that separates the general public from what is happening in art history,” Loughman said. “We try to connect our guests with ideas and objects, and our new facilities let us do this better.”

Unification Efforts

Each of the four buildings on the campus has a distinct character. “The museum, which was built in the ’50s, is clad in white marble and looks like a Greek temple or mausoleum, while the Manton Research Center, designed in the ’60s, is clad in purple granite and built in New Brutalist style,” said Loughman, pointing out some of the differences.

But today, thanks to Tadeo Ando Architect and Associates, Selldorf Architects, and Reed Hilderbrand and Gensler, materials used in the Clark Center mirror those used in the museum and Manton Center.
The museum’s interior has also undergone change. The building gained 15% more exhibit space, which equates to about 2,200 square feet. That was made possible by moving the loading docks, mailroom, and other service spaces. “It allows us to put a substantially greater number of works on view, many of which were held in storage,” Loughman said.

New lighting and environmental controls were also installed, and three small galleries were created to showcase silver and porcelain as guests move west to east throughout the building. “In the past, we had very primitive displays, but the new cases give us so much more space,” he continued. “There is also a purpose-built gallery for American paintings in the former mailroom that allows us to show off our great collection of Winslow Homer and George Inness. We originally had two of Inness’ works in our collection, but two years ago, we were given eight more of them. Now, we have a place to display them.”

Other changes made to the museum building included raising and reconfiguring the height of the academic gallery to mirror the Impressionist artwork on display there. In addition, new walls were erected to create small showcases within the larger gallery, and the color in some areas was changed to create a more spacious feel.

A new small room with special lighting allows the museum to showcase pastels, and is one of three areas carved out to spotlight select pieces of art. “Ando and the curators tried to create moments of surprise by creating them so they could highlight a small number of works,” Majewski said.

There has also been a change, which began seven years ago, in the type of work put on display. “We wanted to challenge ourselves to show things beyond what people expect to see at the Clark,” Loughman said.
In the past, that was a collection of great 19th-century French and American paintings. But today, the Clark has exhibitions of 20th- and 21st-century art as well as non-Western art and antiquity.

“What we’ve done on these fronts seems very provocative, but we have created immersive experiences that include contemporary art,” Loughman noted, referring to a number of exhibitions, including “Circles of Influence,” which showcases the work of the abstract expressionist Georgia O’Keefe and the modernist Arthur Dove.

Today, a show called “Unearthed: Recent Archaeological Discoveries from Northern China” is on display in the new Clark Center, while an exhibit titled “Raw Color: The Circles of David Smith” can be seen in the Lunden Center.

The multi-million-dollar, multi-phase project that began 15 years ago is almost complete, and a video presentation near the new entrance to the museum building documents the undertaking. Although it has taken time, the end result is a seamless experience, due to the work of four internationally renowned architects who added more than 13,000 square feet of gallery space, demolished the former physical plant building to make way for the new Clark Center and its three reflecting pools, upgraded major utilities, added a series of new geothermal wells, planted 1,000 new trees, and created new ways to circulate among the four buildings on the campus.

Unified Atmosphere

Other changes include upgrades and expansion of the walking trails, a new entry drive, and parking areas with water-permeable surfaces that lead to the rainwater-collection system.

A renovation of the Manton Research Center will complete the project. “The lobby will be turned into a public reading room. It’s one of the greatest art-history libraries in the world, but it has been behind doors, so it is critical to bring it out,” Loughman said.

Although this is important, he added, what has been already accomplished is extraordinary.

“The transformation allowed us to leap over something very old and non-functional and become something that is a generation ahead of our peers in terms of design and sustainability,” he said. “It was difficult to do everything at once, but our project was driven by unity and the historic connection to the earth, which is really art.”

Daily News

FLORENCE — Florence Savings Bank, a mutually owned savings bank serving the Pioneer Valley through nine branch locations, is offering area residents free document-shredding services at its Community Shred Day, Sept. 13, from 9 a.m. to noon at the bank’s Granby office at 68 Pleasant St.

Florence Savings Bank was one of the first organizations in the Pioneer Valley to provide this free service. For the last eight years, the bank has hosted two Shred Day events annually. Area residents are invited to bring up to five shoeboxes of personal paperwork they would like shredded. There is no cost for this service, nor do participants need to be customers of the bank to participate. All shredding is done on site, in view of the customer.

Attendees will also receive helpful information about other ways to protect themselves from identity theft and fraud. Additionally, those in attendance at the event will have the opportunity to participate in a drawing for a free, in-home shredder. Two of these shredders will be raffled off at this event.

The program is part of the bank’s ongoing commitment to increase awareness of the potential dangers of fraud and identity theft. Identity theft can occur when sensitive information is not properly destroyed and falls into the wrong hands. Security experts recommend that documents no longer needed, such as credit-card offerings or statements, medical bills, payroll statements, and any documents that contain names, account numbers, or Social Security numbers, should be shredded rather than simply discarded into the trash.

“Because identity theft can occur whether you write a check by hand, bank online, or use debit, credit, or ATM cards, there are some basic precautions that everyone should take,” said Michele Bennett, Florence Savings Bank’s security manager. “For example, never release sensitive data to callers or e-mails, unless you initiated the contact. Shred all card transaction receipts, as well as sensitive documents, if you no longer need them for your records. Review your credit reports periodically, monitor your activity closely, replace paper statements with electronic statements, and carry only what you need in your wallet/purse. And it’s important to select personal identification numbers (PINs) that will be difficult for others to guess or decode, and never write your PINs where they can be easily accessed (i.e., such as on the backs of the cards or in your wallet.”

In addition to the Shred Day events, the bank’s website, www.florencesavings.com, is a resource for valuable information about how to protect against ID theft and fraud. Additional information can be found on the bank’s Facebook page (www.facebook.com/florencesavingsbank), and in its newsletter.

Daily News

NORTHAMPTON — The Sierra Grille will defend its title against challengers Galaxy and Viva Fresh Pasta to determine which restaurant can impress a panel of blue-ribbon judges and build the best 12 Mile Meal: an appetizer, entree, and dessert made with ingredients sourced from farms within a 12-mile radius of the Chef Tent at the Northampton Jazz Festival.

The event, hosted by Rick Gifford, will take place behind Thornes Marketplace in downtown Northampton on Saturday, Sept. 6, from 11 a.m. to 3 p.m. as part of the Northampton Jazz Festival. Thirty-six VIP Diner Donor seats are available for those who give a suggested donation of $100. Those interested in joining the fun should contact each restaurant directly for tickets to enjoy the cuisine; taste wines from local vintners Black Birch Vineyard, Mineral Hills, and Amherst Farms Winery; and listen to world-class jazz.

The Sierra Grille is a full-service American-fare restaurant in Northampton whose chefs, Jackson Smith and O’Brian Tomalin, won the 2013 12 Mile Meal Cup. It is a destination for those who want to build their own plates from a menu that allows diners to select proteins, sauces, and sides. It features wine and beer selections and hosts live music.

Galaxy is a new restaurant and lounge in Easthampton owned by chef Casey Douglass, who also owns Apollo Grill. Galaxy is a full-service American-fare restaurant and lounge that reflects day and night with a bright white and colorful dining room and a darker but cozy lounge where patrons can enjoy cocktails and the tapas-inspired small plates or full entrees.

Viva Fresh Pasta is a well-known, art-driven, full-service restaurant in Northampton. Chef Xavier Jones has teamed up with co-owners Christine Buchholz and Paul Milani to bring Southern European-style cuisine and a varied wine list to diners sitting under beautiful paintings and prints.

The 2014 Northampton Jazz Festival begins Tuesday, Sept. 2 with various events held throughout the week, leading up to the Saturday, Sept. 6 main festival event from 11 a.m. to 10 p.m. in downtown Northampton on Hampton Street. At Saturday’s signature Northampton Jazz Festival event, which is free and open to the public, featured performers will include Etienne Charles & Creole Soul, the Seamus Blake Band, the Champian Fulton Quartet, the Steve Davis Quintet, Hendrik Meurkens and Scott Mullet with the Green Street Trio, Miro Sprague Quintet, and FlavaEvolution. More information on the festival is available at www.northamptonjazzfestival.org.

Daily News

SPRINGFIELD — This year’s 21st annual Rays of Hope – A Walk Toward the Cure of Breast Cancer may still be two months away on Oct. 19, but walker Phyllis Dupre is already out there pounding the pavement for her team.

“I have some very generous sponsors and normally begin to call on them again in August for their continued financial support,” said Dupre, a nine-year breast-cancer survivor from Springfield. Dupre’s team, Bosom Buddies – Fight Like a Girl, has grown to some 40 members over the years and continues to expand through word of mouth, said the team captain.

“Breast cancer isn’t something that happens only during Breast Cancer Awareness Month in October,” said Michelle Shattuck, Rays of Hope event chair. “It strikes women and men 365 days a year. So, whether forming your own team, joining another, or just walking on your own, it’s never too early to begin recruiting team members or soliciting sponsors as part of your fund-raising effort for the walk and run.”

Participants can register now for both the walk and run online at baystatehealth.org/raysofhope, where they can also create their own personal webpage to assist them in their fund-raising efforts. Since its inception in Springfield in 1994 by Lucy Giuggio Carvalho, Rays of Hope has grown from 500 participants raising $50,000 to some 24,000 walkers and runners in an expanded event that includes a second walk in Greenfield, as well as this year’s 5th annual Run Toward the Cure 8K in Springfield.

This year’s annual events are presented by Health New England. As in past years, the Springfield walk (a two- or five-mile route) and run, with some 600 teams, begin at Temple Beth El on Dickinson Street where registration is set for 9 a.m. The walk in Greenfield (either a two- or three-mile route) begins at Energy Park on Miles Street with registration at 10 a.m. In Springfield, the run begins at 10:15 a.m. followed by walkers at 10:30 a.m. Greenfield’s walk steps off at noon. The 5th Annual Run Toward the Cure 8K continues this year with the help of Fast Feet in West Springfield and Westfield. While considered a ‘fun run,’ there will be a time clock at the finish line for runners who want to record what may be their personal best.

Since 1994, Rays of Hope has raised more than $11.8 million, with all monies remaining local and administered by the Baystate Health Foundation to assist patients and their families affected by breast cancer. Over the years, funds have supported the Rays of Hope Center for Breast Cancer Research, as well as treatment, breast-health outreach and education, and the purchase of state-of-the-art equipment through the Baystate Health Breast Network, including Baystate Medical Center in Springfield, Baystate Franklin Medical Center in Greenfield, Baystate Mary Lane Hospital in Ware, and various community projects throughout Western Mass.

Those who want to support the Rays of Hope, but are unable to walk due to other commitments, can participate in the 10,000 Steps Toward a Cure program. Participants receive a pedometer to keep track of their steps throughout the month of October, while raising donations similar to other walkers.

This year’s Rays of Hope major sponsors are Health New England, Gale Toyota, Baystate Breast & Wellness Center, Baystate Breast Specialists, Chicopee Savings Charitable Foundation, Kinsley Power Systems, Radiology & Imaging, and Zasco Productions. A listing of all sponsors can be found on the Rays of Hope website. For more information about this year’s Rays of Hope Walk and 8K Run, held rain or shine, call (413) 794-8001 or visit baystatehealth.org/raysofhope.

Daily News

CHICOPEE — The Greater Chicopee Chamber of Commerce, in collaboration with Common Capital Inc., is presenting a six-part workshop series, “Taking Care of Business: How to Develop and Grow Your Business.”

Sponsored by Common Capital, this series addresses best practices for all types of businesses. The first session, being staged on Sept. 5, is “From Startup to Finish: Financing Your Business.” This first workshop will be held at the Residence Inn by Marriott Springfield/Chicopee. The other five seminar topics are: “Negotiating and Understanding Leases,” “Human Resources: Best Practices for Small Businesses,” “How to Retain Your Top Talent,” “Is Your Website Working for You?” and “Strategic Networking: Networking to Increase Profitability.” Facilitators for each seminar are experts in their respective fields.

The cost is $20 per workshop for chamber members and $30 for non-members, or $120 for all six sessions for chamber members and $150 for all six sessions for non-members, meaning one session is free when signing up for the entire series. Register online at www.chicopeechamber.org under Upcoming Events, or call (413) 594-2101.

Briefcase Departments

State IG Report: Dobelle ‘Violated the Public Trust’
WESTFIELD — A long-awaited report from the state inspector general’s office claims that former Westfield State University President Evan Dobelle improperly used hundreds of thousands of dollars from school accounts to pay for personal expenses, including a number of trips, and then covered these actions by filing false reports. “Dobelle knowingly disregarded university policies, misled the WSU board of trustees, abused his authority, and exploited public funds for personal benefit,” Inspector General Glenn Cunha wrote in his scathing, 60-page report. “Dobelle’s self-characterization as a ‘visionary’ does not absolve him from the obligation to follow the rules … Dobelle violated the public trust.” The report detailed dozens of incidents where Dobelle charged personal expenses to university credit cards, including more than $63,000 for 17 trips to San Francisco where, he told school officials, he was meeting potential donors and tech-sector business executives. However, the IG’s report found he was mostly attending social events. Dobelle resigned from the university in November 2013 amid a firestorm of criticism concerning his lavish spending. The Boston Globe reported that Cunha’s report raises the prospect that Dobelle could face criminal investigation. The paper quotes a spokesperson for Attorney General Martha Coakley saying, “this report raises serious concerns and allegations about the use of Westfield State resources by its former president. We have been conducting our own investigation into this matter and anticipate additional action soon.” In a prepared statement, WSU Interim President Elizabeth Hall Preston said, “while this has been a difficult period for all of us, the faculty and staff at the university have persevered and focused on the work of providing our students with an outstanding education. We approach the start of our new academic year with a sense of excitement and new momentum.”

State Economy Bounces Back in Second Quarter
BOSTON — Massachusetts real gross domestic product grew at an estimated annual rate of 4.9% in the second quarter of 2014, according to the MassBenchmarks Current Economic Index, released Wednesday by MassBenchmarks, the journal of the Massachusetts economy published by the UMass Donahue Institute in collaboration with the Federal Reserve Bank of Boston. In contrast, according to the U.S. Department of Commerce, national real gross domestic product grew at an annual rate of 4.0% in the second quarter, based on the advance estimate of the U.S. Bureau of Economic Analysis. State and U.S. economic growth bounced back from the surprisingly weak first quarter as labor markets gained strength both locally and nationally. Based on the most recent data available, MassBenchmarks now estimates that, in the first quarter of 2014, the state’s economy contracted at an estimated annual rate of 0.3%, while the U.S. economy declined at an annual rate of 2.1%. “The steep downward revision in the estimate of Massachusetts economic growth for the first quarter (originally reported as positive 2.6%) is primarily due to the correspondingly large downward revision in U.S. economic growth in the first quarter, originally reported as positive 0.1%,” noted Alan Clayton-Matthews, MassBenchmarks’ senior contributing editor and associate professor of Economics and Public Policy at Northeastern University, who compiles and analyzes the Current and Leading Indexes.

“The downward revisions in U.S. GDP reflect large reductions in two components — consumer spending and exports — that were most affected by the unusually harsh winter weather. This sharply lowered estimates of national and state productivity growth, meaning fewer business sales per employee and thus a significant reduction in the first quarter estimates of economic growth.” Massachusetts payroll employment grew at a 1.7% annual rate in the second quarter, up from 1.2% in the first quarter, while U.S. payroll employment grew at a 2.2% annual rate in the second quarter up from 1.5% in the first quarter. During the second quarter, the unemployment rate in Massachusetts fell from 6.3% (in March) to 5.5% (in June), while the U.S. unemployment rate fell from 6.7% to 6.1% during the same period. Year to date (through June), the state’s unemployment rate has fallen 1.6%, while the national unemployment rate has fallen 0.6%.

Nominations Sought for ACCGS Super 60
SPRINGFIELD — The Affiliated Chambers of Commerce of Greater Springfield is seeking nominations for its annual Super 60 awards program.  Now in its 25th year, Super 60, formerly the Fabulous 50, celebrates the success of the fastest-growing privately owned businesses in the region that continue to make significant contributions to the strength of the regional economy. Each year, the program identifies the top-performing companies in revenue growth and total revenue. Last year, one-third of the winners in the revenue-growth category experienced growth in excess of 50%, with the average growth of all the honorees in that category at more than 49%. Total revenue winners combined for revenues of more than $1 billion, with an average revenue of more than $35 million. To be considered, companies must be based in Hampden or Hampshire county or be a member of the ACCGS, have produced revenues of at least $1 million in the last fiscal year, be an independent and privately owned company, and have been in business for at least three full years. Companies are selected based on their percentage of revenue growth over a full three-year period or total revenues for the latest fiscal year. Companies may be nominated by financial institutions, attorneys, or accountants, or be self-nominated. Companies must submit a nomination form and provide net operating revenue figures for the last three full fiscal years, signed and verified by an independent auditor. All financial information must be reported under generally accepted accounting principles and will be held and considered confidential and not released without prior approval. Nomination forms are available by contacting Kara Cavanaugh at [email protected] or (413) 755-1310. Nominations must be submitted no later than Sept. 5. The Super 60 awards will be presented at the annual luncheon and recognition program on Nov. 7, from 11:30 a.m. to 1:30 p.m. at Chez Josef in Agawam.

Bribery Probe Costs Smith & Wesson $2M
SPRINGFIELD — Gun maker Smith & Wesson has agreed to pay $2 million to settle civil charges by federal regulators that it bribed foreign officials to sell firearms in other countries. The Securities & Exchange Commission (SEC) said the company violated the Foreign Corrupt Practices Act by making improper payments as it sought to sell guns overseas to police and military groups from 2007 to 2010. In 2008, according to the SEC, Smith & Wesson hired a third-party agent in Pakistan to help secure a sale with a Pakistani police department. Company officials also authorized the agent to provide more than $11,000 worth of guns to Pakistani police officials as gifts and to make additional cash payments to them. Smith & Wesson eventually won a contract to sell 548 pistols to the Pakistani police for a profit of $107,852, the SEC said.

Mohegan Sun Ending Lease of Site in Palmer
PALMER — The Republican reported that Mohegan Sun is ending its 99-year lease with Northeast Realty for the former casino site off Thorndike. The casino giant cited an inability to find a major retailer to anchor a proposed development there as the reason for its action. In a prepared statement, Northeast Realty said the move comes as no surprise and “confirms Northeast’s position that Mohegan Sun never intended to legitimately pursue non-gaming development” at the site. Former town councilor Paul Burns agreed with that sentiment. In a strongly worded statement e-mailed to BusinessWest, he said, “the statement today from Mohegan Sun regarding their desire to abandon Palmer is hardly surprising to those of us who have followed the trail of broken promises and misstatements since Mohegan entered into negotiations with Suffolk Downs in October, well before Palmer’s voters had even had their say.” He continued, “the premise, however, that Mohegan Sun has spent any significant amount of time trying to find a tenant is laughable. As recently as April, Mohegan Sun reps, in response to a request from three Palmer town councilors, indicated that they simply did not have time to pursue development in Palmer, as they were busy with the Revere project. Now barely three months later they have somehow completed an extensive search for a partner and came up empty? Clearly Mohegan Sun had no interest in developing this site for any purpose other than a casino. I believed, when they initially claimed interest in non-gaming development, that they were simply attempting to hold onto the site to prevent another company from building there should MGM not be awarded the Western Mass. license. Now, barely 30 days after MGM secures that license, Mohegan Sun’s actions speak loud and clear.  From where I sit, it is clear — they had no intention of building here. Obviously Mohegan Sun is not the ‘good neighbor’ they claimed to be.”

Community Foundation Issues $1.2M to Nonprofits
SPRINGFIELD — The Community Foundation of Western Massachusetts is awarding more than $1.2 million in competitive grants to local nonprofit organizations. A total of 99 Pioneer Valley projects will receive funding, with awards ranging from $2,000 to $52,500. The Community Foundation awards competitive grants each year, with funds targeting projects addressing community needs inclusive of arts and culture, education, the environment, health, housing, and human services for residents of Hampden, Hampshire, and Franklin counties. More than 60 of the projects funded were supported by trusts administered by Bank of America. The Community Foundation receives and reviews grant applications on behalf of Bank of America for four charitable trusts for which the bank serves as a trustee. “This substantial investment in our community is made possible through the generosity of our donors, the commitment of our many volunteers, and the hard work and dedication of the nonprofits that we are privileged to support,” said Community Foundation Vice President for Programs Nancy Reiche. Funding for the grant program comes from distributions from 47 funds established by various individuals and groups committed to supporting local nonprofits. These donors rely on the Community Foundation’s volunteers and staff to focus their funds for effective use by nonprofit agencies in Hampden, Hampshire, and Franklin county communities. Thirteen volunteer members of the Community Foundation’s distribution committee and 21 project reviewers evaluated 109 applications for funding requests totaling nearly $1.5 million.

Retail Trade Group Lowers Annual Sales Forecast
WASHINGTON, D.C. — The nation’s largest retail trade group has lowered its annual sales forecast because of slower-than-expected growth during the first half of the year tied to winter storms and some lingering economic woes. The National Retail Federation said Wednesday that it now expects retail sales to rise 3.6% this year to $3.19 trillion, instead of its original projection of a 4.1%, released in early February. The figures include sales in stores and online, but exclude automotive sales and sales at gas stations and restaurants.

Construction Industry Added 6,000 Jobs in June
WASHINGTON, D.C. — The U.S. construction industry added 6,000 jobs in June, according to the July 3 report of the Bureau of Labor Statistics (BLS). However, non-residential construction added only 700 of those jobs, and the heavy and civil engineering sector lost 700 jobs. “Although non-residential construction’s performance is somewhat disappointing, the general tenor of today’s employment report is upbeat. It is worth noting that non-residential construction tends to lag that of the overall economy,” said Associated Builders and Contractors Chief Economist Anirban Basu. “Today’s jobs numbers are largely a reflection of the softer growth recorded by the U.S. economy for much of last year and during the initial months of 2014. Given that the economy added over 200,000 jobs for the fifth consecutive month in June, there is some optimism about improvement in the second quarter; however, the lack of monthly construction employment growth, particularly in the non-residential sector, is troubling.” Although the national construction unemployment rate stands at 8.2% on a non-seasonally adjusted basis, there are parts of the nation in which unemployment is far lower, Basu added. “In fact, there are emerging shortages of industrial construction workers in growing segments of the south, which will trigger large increases in wages and per diems during the year ahead. By contrast, there are communities in which construction unemployment remains well above the 8.2% average, suggesting that wage inflation will be meaningfully experienced only in certain communities.” According to the BLS household survey, the national unemployment rate fell to 6.1% in June, reaching its lowest level since September 2008. The civilian labor force expanded by 81,000 in June. Individual sectors saw the following changes:
• Non-residential building construction employment increased by 2,100 jobs for the month, but is up by 22,200 jobs, or 3.3%, since June 2013.
• Residential building construction employment rose by 4,500 jobs in June and is up by 50,600 jobs, or 8.3%, on an annual basis.
• Non-residential specialty trade contractors lost 1,400 jobs for the month, but employment in that category is up by 29,500 jobs, or 1.4%, from the same time last year.
• Residential specialty trade contractors gained 2,100 jobs in June and have added 55,700 jobs, or 3.6%, since June 2013.

Chamber Corners Departments

AFFILIATED CHAMBERS OF COMMERCE OF GREATER SPRINGFIELD
www.myonlinechamber.com
(413) 787-1555

• Sept. 3: ACCGS Business@Breakfast, 7:15-9 a.m., at the Sheraton Springfield, One Monarch Place, Springfield. “Keeping All the Balls in the Air” with Rob Peck, Zestworks. Tickets are $20 for members ($25 walk-in) and $30 for general admission.
• Sept. 10: ERC5/ACCGS Millfest After 5, 5 p.m. to dusk, at Ludlow Mills, 100 State St., Ludlow. Music, great food, lots of fun, and networking. Tickets are $15 for members, $25 for general admission. Proceeds benefit the ERC5 Scholarship Fund.

AMHERST AREA CHAMBER OF COMMERCE
www.amherstarea.com
413-253-0700

• August 27: 48th Annual Community Breakfast, 7:30-9 a.m. in the Student Union Ballroom on the UMass Amherst campus. The annual Community Breakfast signals the start of the academic year and is an opportunity to meet newcomers to the community; see old friends, neighbors, and colleagues; and talk about the year ahead. All are welcome at this buffet breakfast and gathering of area business owners, legislators, mayors, Select Board representatives, and members of the academic and business communities. Tickets: $8 in advance or $10 at the door. For more information, call (413) 577-1101 or e-mail [email protected].

CHICOPEE CHAMBER OF COMMERCE
www.chicopeechamber.org
(413) 594-2101
 
• Aug. 21: Member Workshop, 9-11 a.m., hosted by La Quinta Inn & Suites, 100 Congress St. in Springfield. Sponsored by First American Insurance Agency. “You’re Social. Now What? Is It Working?” This workshop will give you a closer look at the popular social-media channels — Facebook, Twitter, LinkedIn, Pinterest, and Google+. We’ll show you the benefits of using each, how other organizations are marketing with them, and some dos and don’ts of each channel. You’ll also get tips on how to tell if your social media activity is working. Free to members.
• August 21: Mornings with the Mayor, 8-9 a.m., at the American Red Cross Blood Donor Center, 3500 Main St., Springfield. Coffee and light breakfast refreshments will be served, while Mayor Richard Kos provides updates and news about what’s happening in Chicopee. Feel free to submit any questions, concerns, or ideas for discussion by Aug. 18 to chamber President Eileen Drumm at [email protected]. This event is for Greater Chicopee Chamber members only and is free, but registration is required so the host business knows how many will be attending.
• Sept. 10: CEO Luncheon at the Munich Haus Restaurant. Registration at 11:45, lunch at noon. Network and hear from Eric Lapointe, executive vice president of the Springfield Falcons, who recently joined the organization and oversees all revenue-generating functions of the team. His most recent position was with the NHL’s Florida Panthers as director of Premium Seating, where his primary responsibilities included managing the senior-level sales and service team, developing and executing premium selling strategies, and driving revenue. He comes to Springfield with a career that includes managerial and sales responsibilities with the NFL’s Cleveland Browns and Miami Dolphins and the NBA’s Miami Heat. Lapointe’s extensive sports-business experience includes working under some of the most influential figures in professional sports, including Mike Holmgren, Bill Parcells, and Pat Riley. He is a graduate of UMass Amherst with a bachelor’s degree in sport management, and received a master’s degree in management from Cambridge College. Tickets: $25 for members, $30 general admission.

GREATER EASTHAMPTON CHAMBER OF COMMERCE
www.easthamptonchamber.org
(413) 527-9414

• Aug. 14: Networking by Night Business Card Exchange, 5-7 p.m., hosted by Freedom Credit Union and Wireless Zone of Easthampton, 422 Main St., Easthampton. Sponsorship opportunities available for this event. Door prizes, hors d’ouevres, host beer and wine. Tickets: $5 for members, $15 for future members. RSVP requested at (413) 527-9414.

GREATER HOLYOKE CHAMBER OF COMMERCE
www.holycham.com
(413) 534-3376
 
• Aug. 13: Networking Across the River, 5:30-7:30 p.m., hosted and sponsored by Brunelle’s Marina, 1 Alvord St., South Hadley. Join an evening of networking with the Greater Holyoke and South Hadley/Granby Chambers of Commerce as we cruise along the Connecticut River on the Lady Bea. Tickets are $20 for members. Seats are limited. To sign up, call the chamber office at (413) 534-3376 or register online at www.holyokechamber.com.
• Aug. 20: Chamber Summer Business Breakfast, 7:30-9 a.m., hosted by Yankee Pedlar, 1866 Northampton St., Holyoke. Sponsored by Lyon & Fitzpatrick, LLC Tickets: $20 for members and advance reservations, and $30 for non-members and at the door. Price includes a hot buffet.
• Sept. 10: Legislative Coffee Hour, 7:45-9 a.m., at Slainte Restaurant, 80 Jarvis Ave, Holyoke, featuring guest speakers Mayor Alex Morse, City Council President Kevin Jourdain, and City Treasurer Jon Lumbra. Join us for coffee and conversation, where members of the community have a chance to ask questions regarding issues facing Western Mass. and the Greater Holyoke area. Tickets: $18 members; $25 at the door and for non-members.

GREATER NORTHAMPTON CHAMBER OF COMMERCE
www.explorenorthampton.com
(413) 584-1900

• Sept. 10: Northampton Chamber Monthly Arrive @5, 5-7 p.m. Arrive when you can, stay as long as you can. A casual mix and mingle with your colleagues and friends. Sponsors: Greenfield Savings Bank, Hathaway Farms, and United Personnel. Tickets are $10 for members, $15 for non-members.
• Sept. 11: 2014 Workshop: “Introduction to Google Docs,” 9-11 a.m. at Pioneer Training, 139B Damon Road, Northampton. The class includes an introductory section on Google Drive, the online storage location for Google Docs. Participants will learn how to set up a local Google Drive folder, which automatically synchronizes with Google Drive on the web. Learn to create new documents in the Google Docs format, as well as how to convert Word documents to the Google Docs format. The class will focus on basic formatting and editing techniques in Google Docs, but will also cover best practices for using Google Docs. Learn the difference between viewing and editing, and how to set permission levels for collaborators. Also learn simple tips that will help users avoid accidentally overwriting data or publishing confidential data. Pre-registration are required, and space is limited. Tickets are $20 for members, $25 for non-members. To register for the event, e-mail [email protected].
 
NORTHAMPTON AREA YOUNG PROFESSIONALS & YOUNG PROFESSIONAL SOCIETY OF GREATER SPRINGFIELD
 
• August 14: August Joint Networking Social with NAYP & YPS, 5 p.m. at Slainte restaurant in Holyoke. RSVP on Facebook. Featured nonprofit: Amherst Ballet, which is is dedicated to quality dance education. It strives to inspire a diverse community of dancers toward artistic excellence and a lifelong enthusiasm and appreciation for dance, and seeks to bring enrichment through educational programming, performance, and collaboration.
 
PROFESSIONAL WOMEN’S CHAMBER
www.professionalwomenschamber.com
(413) 755-1310

• Sept. 17: PWC Headline Luncheon, 11:30 a.m. to 1 p.m. at the Yankee Pedlar, 1866 Northampton St., Holyoke. The speaker will be Jane Iredale, president and founder of Jane Iredale Skin Care. Tickets are $25 for members, $35 general admission.

WEST OF THE RIVER CHAMBER OF COMMERCE
www.ourwrc.com
(413) 426-3880

• Aug. 18: Annual Golf Tournament, at the Ranch Golf Course, Southwick. Registration is at 11:30 a.m., with lunch at noon and a shotgun start at 1 p.m. Cost: $125 for golf and dinner. For more information or for tickets, contact the chamber office at (413) 426-3880 or e-mail [email protected].

GREATER WESTFIELD CHAMBER OF COMMERCE
www.westfieldbiz.org
(413) 568-1618
 
• Sept. 3: Wicked Wednesday, 5-7 p.m., at E.B’s Restaurant, 385 Walnut St Ext., Agawam.
• Sept. 8: Open House, 4-7 p.m. The Greater Westfield Chamber of Commerce is pleased to announce its new office at 16 North Elm St. in Westfield. Please join us for an open house.
• Sept. 17: Networking Lunch, noon to 1:30 p.m. at Kaptain Jimmy’s, 916 Suffield St, Agawam. Network with fellow chamber members over lunch. Each member will get approximately one minute to offer a brief pitch about their company. E-mail [email protected] to register.

Community Spotlight Features
New Developments Send Westfield’s Spirits Soaring

Kate Phelon says a host of new restaurants and other new businesses are bringing a renewed sense of vibrancy to Westfield’s downtown area.

Kate Phelon says a host of new restaurants and other new businesses are bringing a renewed sense of vibrancy to Westfield’s downtown area.

This summer, Westfield was ranked as a “City on the Rise” and one of the “Best Cities to Live in Massachusetts” on different websites. Officials are pleased by the accolades, and believe they reflect a number of dramatic changes that are attracting people to its shops, restaurants, and year-round events.

“It’s an exciting time for us due to new developments at the airport and the continued growth and revitalization of our downtown,” said Peter Miller, the city’s director of Community Development, who noted everything from a number of new restaurants in the central business district to a growth spurt at the municipal airport in the city’s north end.

The $80 million Great River Bridge project is finally complete, and Miller said it is significant because people avoided coming to the city for years because of the traffic congestion.

“Westfield had developed a reputation for being a traffic nightmare,” he said. “But we finally have a pattern that flows and is aesthetically pleasing. We’ve restriped and fully reconstructed our roads, we have new plantings and new sidewalks, and have renovated four parks. We also made a commitment to use the Park Square Green as a gathering space. It is the focal point of the city, and we are working to develop programs and community-based activities that will be held there throughout the year.”

Westfield-Barnes Regional Airport is also experiencing growth, and Miller said a $21 million resurfacing project of the 9,000-foot runway is complete. It was paid for by a partnership between the city, the state Aeronautics Commission, and the federal government.

In addition, Gulfstream Aerospace Corp., a unit of Virginia-based General Dynamics, has completed a $23 million expansion, which led to the creation of more than 100 new jobs. The Westfield location has also been chosen to service the new Gulfstream G650 aircraft, a twin-engine, $100 million corporate jet.

“When the company decided to expand, Westfield was one of four airports across the nation they looked at. It’s impressive that Barnes was chosen, and it put Westfield on the map for people who use corporate aircraft,” said Kate Phelon, executive director of the Greater Westfield Chamber of Commerce, as she explained that the area’s skilled workforce was a critical factor in the decision.

However, Miller said there are a number of other things that made the airport attractive. He cited its modern terminal, which was constructed in 2006, as well as the availability of 24/7 runway access and fire service, made possible through a partnership with the 104th Fighter Wing of the Massachusetts Air National Guard at Barnes.

“We’ve learned through this expansion that we can really position ourselves as a hub for aircraft maintenance and specialized services,” said Miller. “We’ve been building toward this for the last decade, but in the past we didn’t have the facilities to accommodate it. The runway and new terminal were the game changers.”

The change has sparked growth, and several developers and fixed-base operators have been expanding to accommodate the increase in traffic. “Rectrix and Whip City Aviation are also in the process of evaluating and expanding their hangar space,” Miller said.

In addition, Papp’s Bar & Grill opened at the airport several months ago. “It’s very unique and has an observation deck bar. We think it will attract more people to the airport and make them aware of how much activity is generated there,” he noted.

The city is also developing a new program at Westfield Vocational Technical High School that will train students for careers in aviation.

Phelon said a representative from Gulfstream is on the high school’s advisory board and has been instrumental in the creation of the program, which is important, because there are not enough skilled workers to fill available positions at Gulfstream.

“We’re still trying to identify a facility to house the program at the airport, but hope to launch it in the fall of 2015,” she explained. “It will be the third of its kind in the Northeast and will give students another choice of careers in a growing industry where they can get a job that pays well after graduating from high school.”

Takeoff Mode

The city’s downtown also boasts a number of new attractions, and the Hangar Pub & Grill, which opened during the first week in June, is thriving. “It has a great atmosphere and is a place where families and students can come together and enjoy themselves,” Miller said, adding that Westfield is its second location; the first is on University Drive at UMass Amherst.

Phelon also believes the restaurant will result in an increase in foot traffic downtown. “The Hangar is a well-known name, and we see it as a magnet that will drive traffic to our downtown and help other new businesses. It is so popular that some nights there is a line of people waiting outside the door.”

Other new, popular eateries include Wings Over Westfield, which opened in the former School Street Bistro building; Two Rivers Burrito Co.; and Clemenza’s Brick Oven Pizza.

However, there is still room for growth, and Miller said the city is hoping to attract other restaurateurs to the city. “The Hangar has demonstrated that there is an audience for new eateries.”

In addition, city officials are focused on filling empty commercial space that includes a full block on Elm Street. “We’re focusing on attracting investors from the region because they understand our market and culture,” Miller said.

Another development, finally coming to fruition after more than a decade of work, is the extension of the Columbia Greenway rail trail. “Westfield is the northern terminus of the trail, and this summer it will be extended into our downtown,” Miller said. “We’re looking forward to it, as we believe it will introduce an entirely new population to our shops, businesses, and restaurants.”

Phelon agreed. “Rail trails have become so popular that we believe it will inspire entrepreneurs and further economic development,” she said.

Other news includes a groundbreaking ceremony this month for a new, $7 million, 22,000-square-foot senior center being built on Noble Street, which will serve thousands of residents. It is expected to be completed next summer.

The city’s marketing tagline is “Business Focused, Community Driven,” while the chamber’s is “The Power of Community,” and Miller said the concept of community is something city officials take very seriously.

“We’re very fortunate to have a diverse group of people working toward the goal of creating a place where community matters, neighbors engage with each other, and people know each other,” he said.

Phelon concurred and said the chamber is using all its resources to promote activities and events that bring people together.

“We’re the only chamber of commerce in the area that hosts free, monthly coffee hours with the mayor,” she said, “which is a great opportunity for people to learn about what is going on in the city.”

Although the Westfield Business Improvement District dissolved earlier this summer, Miller said, “our message to businesses and the public is that the city and chamber stand committed to continuing the progress made in the past seven years. We will continue to raise the bar, and the social, community aspect of our city is being fostered through festivals, new restaurants, Westfield State University, and the efforts of our chamber.”

Two MusicFest concerts staged this summer each attracted more than 1,000 people, and local restaurants took advantage of available vendor space during the concerts, which created a festive atmosphere in the city.

Upcoming events include a MusicFest featuring a Beatles tribute band on Aug. 21, a fall street festival called Megaplanetpalooza on Sept. 20, a Haunted Chocolate Walk on Oct. 25, and a Lantern Light Parade Nov. 29, as well as an expansive, city-wide event titled “The Universe According to Josh Simpson,” which is ongoing through October and includes exhibitions of the glass blower’s work in galleries, banks, and restaurants, as well as demonstrations, a film series, lectures, raffles, and children’s activities.

Phelon said these events and others, such as Small Business Saturday, are advertised on the chamber’s website, through mailings, and in its newsletter. “We want to do all we can to support businesses and entrepreneurs who have taken a chance on our downtown.”

A partnership between the city and community radio station WSKB 89.5, which is operated by Westfield State University, kicked off in June and also serves to publicize local events.

“A different personality hosts the show every weekday between 6 and 8 a.m.,” Miller said. Officials from the city’s nonprofit organizations take to the air on Mondays and Tuesdays, Mayor Daniel Knapik is the host on Wednesdays and Fridays, and Patrick Berry from Westfield News Group is the featured guest on Thursdays.

“It’s a great way to learn about what’s going on in the community and gives people another way to interact,” Miller said. “The university approached us with the idea, and we were more than pleased to use the station to promote local events.”

Plane Speaking

Officials say Westfield is accomplishing its goal of becoming a vibrant community.

“There’s a synergy happening among the people who live and work here,” said Phelon. “Plus, Westfield is the only community in Massachusetts whose population has grown in every census conducted over the past 60 years. We’re also the largest city before you get to the hilltowns, and it may inspire growth when people come here, eat in our restaurants, and attend our events. We’re very proud of how our city looks, and with the upgraded traffic flow, it’s a great place to visit.”

Miller agreed. “We have a lot more to offer now,” he said, “than we ever had before.”

Westfield at a glance

Year Incorporated: 1669
Population: 41,094 (2010)

Area: 47.3 square miles

County: Hampden

Residential Tax Rate: $18.18

Commercial Tax Rate: $33.84
Median Household Income: $57,018 (2010)

Family Household Income: $55,327 (2010)

Type of government: Mayor, City Council
Largest Employers: Westfield State University, Noble Hospital, Savage Arms Inc., Mestek Inc., National Envelope
* Latest information available

Employment Sections
Sunshine Village Provides Opportunities for Clients, Solutions for Employers

Gina Golash Kos

Gina Golash Kos says Sunshine Village has made a significant difference in the lives of individuals with disabilities.

Gina Golash Kos says Sunshine Village gives people with disabilities the opportunity to fulfill their potential, become independent, and learn valuable work skills.

“People’s lives are better today because of a dream conceived by a small group of parents in 1967 who wanted to create a warm, welcoming organization to help their children and other people with disabilities,” said Kos, the agency’s executive director. “That dream was and is Sunshine Village, and today the organization helps people find employment, make friends, and do things they never thought they could.”

The agency serves 400 adults age 22 and older, and has formed close ties with many local businesses that augment their employee base with trained workers who are available on a temporary, seasonal, or permanent basis.

“It’s a win-win situation because people with disabilities get the opportunity to work and businesses get great employees who show up on time and do the job correctly,” Kos told BusinessWest.

She added that using Sunshine Village as a subcontractor is cost-effective because it pays for traditional employee-related benefits and its employees are prescreened, trained, and overseen by a supervisor who accompanies them to the worksite each day.

“We typically meet with the employer, tour their operation, talk to them about the work they need done, and help them determine how we can help them save time and money through group or individual placements, before we assign people to a job,” Kos said.

Last November, Callaway Golf Balls Operations Inc. in Chicopee hired a six-person team from Sunshine Village to help fulfill a number of orders. “We put them on the assembly line and also had them label and unpack golf balls,” said Georgia London, Callaway’s maintenance, repair, and operating buyer and parts-crib supervisor. “They were here for six months, and we grew to love them. They showed up every day smiling, ready for the next challenge, and their smiles never diminished, no matter what we asked them to do. I was impressed and amazed by how conscientious they were and by their focus on quality. It was an excellent situation, and as soon as business picks up, we will hire them again.”

Kos said people who work for Sunshine Village are happy to be given the opportunity to earn a paycheck. Although some might not be able to meet the demands of a workplace on their own, the supervision they receive allows them to be successful.

“The workers we place are proud to do jobs that others might find repetitive or boring,” Kos said. “So many people with disabilities want to work and have the chance to prove themselves, and with our support, they are able to meet employers’ expectations and often exceed them.”

For this issue and its focus on employment, BusinessWest takes an in-depth look at Sunshine Village and its strong track record of providing opportunities for its clients and solutions for area employers.

Work in Progress

The village became a reality 47 years ago, thanks to the efforts of a group of parents whose children had disabilities. Under the direction of P. Joseph Casey of Chicopee, they procured 13 acres of donated land and built their program.

“They started with a nursery school and playground,” Kos said, adding that Sunshine Village soon grew to include three large buildings and a ballfield. “Over time, it went from a grassroots organization led by parents to a well-respected, sophisticated organization led by a board of directors.”

Sunshine employees

Sunshine employees (from left) Colleen Brosnan, Jonathan Gelula, and Richard Klisiewicz say their training center prepares people to work in industrial and commercial settings.

The agency employs more than 200 staff members, and its annual operating budget exceeds $10 million, which comes from federal and state money, boosted by private funding and proceeds from an annual fund-raising golf tournament.

Services provided by clients range from packaging to document preparation, catalog assembly, custom display assembly, box folding, labeling, collating, shrink-wrapping, clamshell and blister packaging, liquid pouring, and more.

Many begin their careers by working in the Employment Services Division’s integrated training center on the Chicopee campus, which prepares individuals to work in industrial and commercial settings.

“It’s a hub where we help people find jobs,” Kos said, adding that individuals with and without disabilities are trained alongside each other and fulfill orders that companies outsource to the facility.

The jobs can range from redoing work that was done incorrectly, such as removing inappropriate stickers and replacing them with the right ones, or removing products from boxes that were packed incorrectly, then repacking them. “We support a lot of manufacturers,” she added.

Sunshine Village also has a federal contract, and its employees maintain and clean all of the buildings and hangars at Westover Air Reserve Base. In addition, some perform other janitorial work, such as dusting, vacuuming, and emptying wastebaskets at local companies.

In addition, Sunshine Village opened a Community Based Day Service last month to allow individuals to find their own jobs while enhancing their professional skills through internships and volunteer opportunities, while enjoying an array of social and recreational activities.

Kos says the unpaid internships give people the opportunity to experience different types of jobs and work environments. “It’s important because some individuals are not sure what they would like to do,” she explained. “They may enjoy sitting and working quietly or prefer a fast-paced environment with a lot of other people around them.”

The volunteer work is also helpful. “Our clients have helped local churches with cleaning and spent time in local food pantries, at the Chicopee Public Library, and in the Thomas J. O’Connor Animal Control and Adoption Center,” Kos said. “Volunteering is a great way for people to get ready for their first job and give back to the community.” She added that groups planning nonprofit events are invited to call Sunshine Village if they need volunteers.

Expanded Horizons

In addition to its Employment Services Division, Sunshine Village offers a Day Habilitation Services Program, which runs year-round and helps people acquire the skills they need to become productive members of their communities. It is a medically based model with offerings tailored to meet each individual’s strengths and needs.

“Physical, speech, and occupational therapies are incorporated into music, culinary, art, and sport therapy programs,” Kos said. “People might work on gross motor skills in music therapy or fine motor skills in art therapy. Music therapy helps them communicate and express themselves while they have fun and socialize with others. They also learn to prepare food in our culinary program and participate in yoga and tae kwon do classes in our sports program. We focus on developing functional life skills, improving coping strategies, and increasing independence.” Adaptive devices and equipment are also used to maximize each person’s potential.

Jonathan Scytkowksi and Samuel Whittle fill out job applications with help from Miguel Colon.

Jonathan Scytkowksi and Samuel Whittle fill out job applications with help from Miguel Colon.

These programs are conducted at a variety of locations. In addition to providing services at Sunshine Village’s main campus on Litwin Lane in Chicopee, the agency also operates community-based sites in Three Rivers, Westfield, Springfield, and Chicopee Falls, said Kos, adding that the organization receives a great deal of support from the community.

The golf tournament, for example, allows the agency to pay for improvements to its buildings, new technology, and holiday parties, as well as adaptive equipment and extra supplies, she noted.

Meanwhile, the Chicopee Elder Council 69 of the Knights of Columbus and Fairview Council #4044 have made generous donations to the agency, and many businesses provide ongoing support. “We are very fortunate to have so many people helping us,” Kos said.

As a result, Sunshine Village’s programs continue to grow. “We’re developing a day program specifically designed to meet the needs of people with autism-spectrum disorders,” she noted. “We want to help them live independent lives by promoting social and daily living skills and improving communication.”

The program is still in the planning stages, but the demand for it is clear. “Autism is a growing problem, and during the last year we have talked with our funding sources, local sources, and parents to determine the types of services that are needed,” Kos said.

People employed by Sunshine Village are proud that, since 1968, all of the organization’s programs have received the highest level of accreditation by the Commission on Accreditation of Rehabilitation Facilities. “And the most recent accreditation, which was highly complimentary, was completed in April,” Kos told BusinessWest.

Bright Prospects

Sunshine Village has made a significant difference in the lives of individuals with disabilities.

“Everything we do, which includes the people participating in services, our experienced and caring employees, our innovative programs, and our effective outcomes, is a realization of our founders’ dream,” Kos said.

“We serve so many people who are truly happy, and we are proud of our history and what we achieve day by day,” she went on. “Our partnerships are growing and will continue to expand, which allows us to help people find jobs while providing employers with good employees. So we are confident about the future of our organization, because our success is sustained by compassion and enthusiasm and realized through strategic planning and effective leadership.”

Employment Sections
Three Recent Rulings Issued by the MCAD Are Ones to Remember

By PETER VICKERY

Is a worker who had a heart attack ‘handicapped’ in the legal sense of the word? Is a manager handicapped even if he can work nine hours a day, five days a week? Can a professor win $200,000 in emotional-distress damages without presenting any medical records as evidence? According to the Massachusetts Commission Against Discrimination (MCAD), the answer to all three questions is ‘yes.’

Our Commonwealth’s fair-employment-practices law, Chapter 151B, prohibits employers from discriminating on the basis of race, color, religious creed, national origin, sex, sexual orientation, age, ancestry, or handicap. The agency that has the job of adjudicating complaints under that law is the MCAD. If the MCAD finds probable course, the case goes to a public hearing. If the losing side appeals, it goes to the full commission. Either side can seek judicial review of the full commission’s decision.

Although the MCAD is not a court, its opinions influence the way judges interpret the statute. The judiciary tends to defer to the MCAD’s view of the scope and meaning of Chapter 151B — not always, but often enough. So when the full commission issues a decision, it matters.

Three of the decisions that the full commission issued over the past 12 months provide employers with some useful pointers about the legal presumptions and interpretations MCAD’s hearing officers use, and the potential cost of not knowing what they are. In all three cases, the hearing officer awarded the employee damages for emotional distress, the full commission affirmed the award, and it took at least five years from filing the complaint to the commission’s final decision — in one case, nine years. In addition to those commonalities, each of the three decisions is noteworthy in its own right.

Glynn v. Massasoit Industrial Corp.

One of the key questions in this case was whether the employee had a handicap. Chapter 151B defines a handicap primarily as “a physical or mental impairment which substantially limits one or more major life activities of a person.” In the context of the statute’s ban against discrimination on the basis of immutable characteristics such as gender, race, ethnicity, and national origin, a reasonable reader could infer that the Legislature meant to prohibit discrimination against people with lifelong (or at least lengthy) disabilities.

But the way the MCAD interprets the word, an ‘impairment’ does not have to be permanent to qualify as a handicap. Even a temporary impairment may qualify, as in the case of 74-year old Mr. Glynn, who suffered pneumonia and a heart attack leading to a one-month hospital stay. Glynn’s employer terminated him, allegedly for his failure to show up at work or to call in.

A supervisor testified that the company had not known the reason for Glynn’s absence. But the testimony the hearing officer found more credible was that of Glynn’s daughter-in-law, who said that she had visited the workplace twice to explain about the pneumonia, heart attack, and hospitalization.

The hearing officer took into account Glynn’s 22 years of service with the company, his age, plus the difficulty of finding another job at age 74, and decided that he deserved compensatory damages of $54,600. Based on Glynn’s testimony about how he felt after losing his job (lost, lonely, and disappointed) she awarded him $35,000 for emotional distress. As well as affirming the damages, the full commission ordered the employer to pay almost $52,000 in legal fees and costs. In total, the company had to pay just under $142,000. This six-figure price tag should help serve as a reminder that even temporary ailments can constitute a handicap.

The MCAD has a duty to construe Chapter 151B liberally, which as a practical matter tends to help employees and hurt employers. The Legislature wrote this liberal-construction rule into the text of the law, but there are some equally important rules that do not appear in the statute itself. They have emerged through the common-law process of judges applying the law to individual cases.

Anderson v. UPS

One such rule, which employers may think of as a thumb on the scales in favor of employees, made its presence felt in Anderson v. UPS, namely the broad presumption in favor of finding individuals disabled.

A manager asked his employer to reassign him to the day shift because working 12-hour shifts at night exacerbated his bipolar depression and anxiety disorder. Noting that Mr. Anderson said that, despite his condition, he could work nine hours a day, five days a week, the company determined that he was not legally handicapped and refused to engage in a discussion with him. Instead, it terminated him. This was a mistake, and quite an expensive one.

In combination, the statutory liberal-construction rule and the judge-made presumption in favor of finding individuals disabled tilted the scales heavily against UPS. Applying those two principles, the MCAD hearing officer found that Anderson was handicapped, and that UPS should have realized as much on the basis of the medical records describing his symptoms in detail, plus his lengthy hospital stays.

Because Anderson was handicapped in the Chapter 151B sense of the word, the MCAD held that UPS should have engaged in an interactive dialogue about providing reasonable accommodations. The failure to do so led to an award of approximately $575,000 in damages (including $125,000 for emotional distress), $8,000 in costs, and legal fees of $90,000, for a grand total of $673,000.

Anderson v. UPS shows that, even if an employee can put in a full working week, the employer should not conclude, on that basis alone, that the employee is outside the definition of ‘handicapped.’ That employee may still be entitled to Chapter 151B protection as a ‘qualified handicapped person,’ triggering the employer’s duty to engage in a good-faith, two-way discussion about reasonable accommodations.

Lulu Sun v. UMass Dartmouth

Liberal construction and the presumption in favor of deeming employees disabled are legal principles that affect the cost of day-to-day decisions in the workplace. The third case, Lulu Sun v. UMass Dartmouth, highlights the impact of another rule: the deference that the full commission accords to the hearing officer’s decisions about witness credibility.

In this case, a professor filed two complaints against her employer, UMass Dartmouth. One alleged that the university had denied her promotion on the basis of her gender, race/ancestry, and national origin, and the second alleged retaliation. The professor prevailed at the hearing, and, in addition to awarding damages, the hearing officer ordered UMass to promote her to full professor, pay a civil penalty of $10,000, and undergo training.

UMass appealed only the civil penalty, the training, and the emotional-distress award, which amounted to $200,000. At the root of the emotional-distress award was the hearing officer’s assessment of the credibility of the professor and her witnesses (the professor’s father and two faculty members) regarding her sleeplessness, timidity, a rash on her hands and legs, and her loss of both weight and verve. The hearing officer stated, “the vivacity, confidence, and vigor the complainant exhibited prior to the events at issue are hard to square with the fragile and wan woman who presented herself for public hearing.”

Pointing to the dearth of medical evidence, UMass challenged the emotional-distress damages. But the full commission upheld the $200,000 figure and awarded attorneys’ fees of almost $425,000.

It is important to note that the commissioners do not rehear the case, so they are not in a position to see the witnesses in the flesh. Instead, in a rule that works somewhat like a presumption, they defer to the hearing officer. As it noted in Lulu Sun, the commission shows “great deference” to the hearing officer’s decisions about the credibility of witnesses, the weighing of disputed issues of fact, and the assessment of damages. So unless it concludes that the officer’s decision was arbitrary, capricious, an abuse of discretion, or otherwise unlawful, the commission will affirm that decision.

The main lesson of this case is simple: live testimony matters. The physical appearance and demeanor of a complainant-employee and the way witnesses comport themselves under questioning are factors that the hearing officer will take into account, both in deciding liability and calculating damages. Because the full commission will defer to the officer on these matters, employers would be wise — particularly when sums in the half-million-dollar range are at stake — to treat MCAD hearings as make-or-break events.

Bottom Line

In summary, these three cases help remind employers that: (1) hearings matter, and persuading the full commission to overturn the decision of the hearing officer is an uphill battle; (2) the MCAD can — and does — award damages for emotional distress, sometimes six-figure sums; and (3) even before judicial review, the amount of time likely to elapse between the employee filing the complaint and the full Commission rendering a decision may be upward of five years.

Sometimes, of course, this last point redounds to the employer’s advantage, so long as management and counsel alike prepare themselves for a marathon, not a sprint.


Peter Vickery, Esq., practices law in Amherst; www.petervickery.com

Sections Sports & Leisure
Pioneer Valley Indoor Karting Is a Venture on the Right Track

By KEVIN FLANDERS

PVIK owner Ryan Bouvier, left, pictured with manager Wilder Gulmi-Landy

PVIK owner Ryan Bouvier, left, pictured with manager Wilder Gulmi-Landy, is advancing plans to expand his venture.

As a youngster, Ryan Bouvier and his family would often vacation at Salisbury Beach on the Bay State’s North Shore. One of the annual stops would be at Go-Kart Land.

It was there, he recalls, that he not only developed an affection for the sport, but started dreaming about one day opening his own operation in Western Mass. In fact, he told his parents that this was his career ambition — or at least one of many.

It would take more than a decade for that dream to become reality, but today, Bouvier is the proud owner of Pioneer Valley Indoor Karting in Hatfield, a business that only two years after opening is already on the fast track, serving a growing number of customers in all age groups.

PVIK, as it’s called, has been a wild ride for this entrepreneur, who left a job as a commercial-lending officer to pursue this venture full-time, and it’s really just getting started. The operation boasts go-karts capable of reaching 35 mph and a winding, 1,000-foot track that keeps drivers on their toes.

PVIK attracts serious racers and families alike, hosting everything from leagues to birthday parties to corporate outings that offer something much faster — and exponentially more fun — than a conference-room table. Visitors come from across town, throughout the region, and even beyond, because there just aren’t many facilities like this.

“This is definitely a destination for people, many who don’t live around here; some people will travel one or two hours every week to get time on the track,” said Bouvier, who works closely with manager Wilder Gulmi-Landy to handle daily operations and promote the venture. “Just like any business, you want to always get the word out there about what you offer and keep people coming back.”

Bouvier spent more than nine years researching the karting industry, saving money, and honing his vision. Often, he thought it would be beyond his reach, because while the business is unique and has vast promise, there are also some considerable risks and expenses that come with the territory.

“When I was researching, I never thought it would be possible for me to open a business due to the expense involved,” he said, adding that, after much due diligence and introspection, he decided to take the plunge, and he hasn’t bothered to look in the rear-view mirror — not that there is one on these karts — since he opened the doors.

Instead, the focus is on what’s down the road, meaning likely expansion — on several possible levels.

Bouvier is already moving ahead with a plan to invest in new vehicles, double karts that will enable young children to ride with parents and also allow disabled individuals to also experience the track’s speed and tight turns. He’s also exploring the possibility of opening another karting operation, potentially farther south in the Pioneer Valley, and is already thinking about one day having multiple karting locations.

“We’ve done really well for a young business with young people operating it,” said Bouvier, who is 29. “I’d love to own multiple locations by the time I’m 40.”

For this issue and its focus on sports and leisure, BusinessWest goes behind the scenes at this operation, where the phrase ‘getting up to speed’ has many different connotations.

Start Your Engines

Take a walk through the PVIK facility, and you’ll be quick to spot its many auto-racing inspirations.

The track, flanked by carefully laid tire barriers, can be completed in less than 20 seconds by the expert drivers who take part in PVIK’s many leagues, perfecting the sharp curves over thousands of laps. The high-performance adult and junior karts meet the industry standard, and the track officials even use flags like those seen on the NASCAR circuit — blue and yellow to indicate a passing situation and checkered to signify the completion of a race, among others — to keep traffic moving smoothly.

It’s an environment designed to keep guests feeling like they’re in the fast lane, making each second of PVIK’s eight-minute, $20 sessions riveting.

Pioneer Valley Indoor Karting

Racers get ready to roll at Pioneer Valley Indoor Karting in Hatfield.

“The cool thing about karting is that you really feel like you did something when it’s over,” Bouvier said. “You get what you pay for every time, and we’ve never had anyone come out disappointed. We’re in the business of making people happy; that’s the most important thing for us.”

The PVIK staff is also in the business of keeping people safe, an emphasis reflected in its many course policies. Before they even step through the doors to the track, guests are required to watch a brief video explaining safety regulations and equipment. They are then guided by track officials in selecting a helmet and neck brace of the appropriate size prior to entering the karts. As yet another layer of safety, each kart is equipped with seatbelts to minimize the risk of injury in the event of a collision into the wall or another kart.

“Safety is our biggest priority,” Bouvier said. “We want to keep people safe at all times when they’re on our track.”

For Wyatt Pease and other track officials, ensuring guest safety and good track conditions are part of a multi-faceted job description. When officials aren’t helping guests with chinstraps and seatbelts, they’re monitoring the vehicles on the course and waving the correct flags for specific situations. In the instance of a spinout or another incident on the course, it’s up to the track officials to wave the red flags and indicate to drivers that they must stop.

“It’s awesome working here — we have a lot of fun every day,” said Pease, one of 20 PVIK employees who collectively serve as the engine that makes the business run.

The Road Ahead

From a revenue perspective, the race has just begun for the PVIK staff, and they believe they’re off to a fast start.

Bouvier estimates that about 80% of his customers are new to the facility, and his primary mission is to turn them into repeat customers, many of whom will participate regularly in events and leagues. He said PVIK has already developed a solid core of regulars, some of whom travel from other states to get behind the wheel of its karts.

“New customers walk through our doors all the time,” Bouvier said. “We’re constantly getting new people from all over the area, and we want to get as many of those people as we can to come back for more.”

Through leagues, shows, and ironman events, as well as promotions and occasional free races, Bouvier has seen a rise in repeat customers in the past year. But it’s PVIK’s future plans that are expected to significantly increase its exposure and customer base.

For example, there’s the plan to order several double karts to accommodate a broader spectrum of guests. The PVIK staff is excited about the opportunities these new karts will create for people who previously wouldn’t have been able to enjoy karting.

“We’re hoping to have them in by the holiday season,” Bouvier predicted. “If people know someone who’s disabled who has always wanted to do this, now they’ll be able to ride.”

Bouvier said the new karts will be equipped with specialized steering wheels located in the passenger compartments, which will enable individuals without the use of their lower extremities to steer the karts while the operator focuses on the brake and accelerator.

Meanwhile, Bouvier is hoping to make major improvements to the track as well, a project that could include the addition of 10,000 square feet of drivable space. One of Bouvier’s main goals for the planned upgrade is to elevate the track by adding a raised deck that spans other sections of the course, then loops around and connects back to the starting point. Currently the course doesn’t feature any elevation changes, but that could soon be a thing of the past.

“At this point, it’s just a matter of getting the financing together,” said Bouvier. “It’s hard to put a date on the project, but we’re definitely looking into the possibility of expanding.”

Indeed, Bouvier has researched several locations with good potential, and he may decide to partner with an investor if the right opportunity presents itself.

It’s an ambitious goal, but the word ‘complacency’ isn’t in Bouvier’s vocabulary, and while he’s still somewhat new to the industry, he’s knows that, like his kart drivers, he has to focus on what’s ahead and be ready for it.

Getting Revved Up

It isn’t always high speeds and smooth driving in the indoor karting business. When the doors close for the night and the customers head home, that’s when the hard work starts for Bouvier and Gulmi-Landy, long hours of readying the equipment for the next day and devising new marketing strategies, with the constant goal of making customers’ experiences as enjoyable as possible.

“It’s been a ton of work, a lot of 100-hour weeks,” recalled Bouvier, who has had a hand in every aspect of PVIK’s growth, even the initial construction of the building and the track design. “It was a huge help to have him [Gulmi-Landy] helping me when we first opened up. Sometimes we’d be here at 4 a.m. trying to figure out certain things and working on different projects.”

One of the biggest challenges is getting the word out and bringing people to the facility on West Street, just off I-91, he said. But once they get there, he added, they are drawn to the sport’s speed and exhilaration.

That’s because, like Bouvier, they enjoy life in the fast lane.

Daily News

LONGMEADOW — Jennifer Lesser Henley, director of Security Operations for the social-media giant Facebook, will be the keynote speaker at Bay Path University’s second annual Cybersecurity Summit, “Security: Changing the Game,” on Sept. 5 in the Blake Student Commons. Breakfast begins at 7:30 a.m., with the lecture immediately following at 8 a.m.

The conference will address security in the world of social media and how everyone plays a role in keeping people safe and making the Internet a more secure place — and, particularly, how Facebook, the acknowledged game changer in social media, is approaching the new world of cybersecurity. Lesser Henley will also share how she has risen to the top and has become a leader in the cybersecurity profession.

With more than 15 years of industry experience, she is responsible for organizational management, road map and budget for her team, along with program management for major initiatives within Facebook and for the community. Lesser Henley also coordinates awareness campaigns, most notably Facebook’s popular “Hacktober” events for National Cybersecurity Awareness Month in October.

Larry Snyder, who leads Bay Path’s Cybersecurity Management program, noted that, “in a world where information can be increasingly compromised over the Internet, the perspective from Facebook will be particularly valuable to attendees of the conference.”

The summit is presented by Bay Path’s Master of Science in Cybersecurity Management program, which was launched last October as the first of its kind in New England. The summit is free to attend and open to the public. To attend in person or virtually, register at graduate.baypath.edu. For more information, contact Ann Cantin at [email protected].

Daily News

WESTFIELD — A long-awaited report from the state inspector general’s office claims that former Westfield State University President Evan Dobelle improperly used hundreds of thousands of dollars from school accounts to pay for personal expenses, including a number of trips, and then covered these actions by filing false reports.

“Dobelle knowingly disregarded university policies, misled the WSU Board of Trustees, abused his authority, and exploited public funds for personal benefit, Inspector General Glenn Cunha wrote in his scathing, 60-page report, released Thursday. “Dobelle’s self-characterization as a ‘visionary’ does not absolve him from the obligation to follow the rules. … Dobelle violated the public trust.”

The report detailed dozens of incidents where Dobelle charged personal expenses to university credit cards, including more than $63,000 for 17 trips to San Francisco where, he told school officials, he was meeting potential donors and tech-sector business executives. However, the IG’s report found he was mostly attending social events. Dobelle resigned from the university in November 2013 amid a firestorm of criticism concerning his lavish spending.

On Friday, the Boston Globe reported that Cunha’s report raises the prospect that Dobelle could face criminal investigation. The paper quotes a spokesperson for Attorney General Martha Coakley saying “this report raises serious concerns and allegations about the use of Westfield State resources by its former president. We have been conducting our own investigation into this matter and anticipate additional action soon.”

In a prepared statement, WSU Interim President Elizabeth Hall Preston said, “while this has been a difficult period for all of us, the faculty and staff at the university have persevered and focused on the work of providing our students with an outstanding education. We approach the start of our new academic year with a sense of excitement and new momentum.”

Community Spotlight Features
Hadley Takes Steps to Enhance Commercial Growth

David Nixon says Hadley’s mix of open space, farmland, commerce, and homes has positioned it well for the future.

David Nixon says Hadley’s mix of open space, farmland, commerce, and homes has positioned it well for the future.

The town of Hadley has always strived to achieve a balance between open land, agricultural enterprise, and retail business. But over the past year, special efforts have been made to enhance commercial opportunity along the 13-mile stretch of Route 9 that runs through the town. The effort includes proactive measures, partnerships, and infrastructure improvements.

“We admire and respect people who are trying to establish and maintain a business. It’s a very difficult thing to do and takes a lot of sacrifice,” said Town Administrator David Nixon. He added that building lots are available on Route 9 and the town has been approached by a number of business owners who want to expand, particularly in the shopping-mall area of the roadway.

“There is a lot of new construction taking place,” he told BusinessWest, listing several expamples. “Texas Roadhouse is in the permitting process, a Starbucks store is under construction, and other businesses are being built or are under design. It’s good for the community and good for America, so we are doing whatever we can to support them and give owners the opportunity to flourish.”

A major milestone was reached several months ago when the state granted the town 12 new liquor licenses it applied for last fall. “The restaurant/hospitality trade is very important to our local economy, and last November, the town reached its quota of liquor licenses,” Nixon explained. “We knew there was a market for them, and we wanted to be able to provide opportunity for new restaurants and stores that would address the need for dining and entertainment. As a result of our petition, six new licenses for malt and wine and six for all-alcohol were granted.”

The licenses are for establishments on Route 9. One has already been applied for, and interest has been expressed in the remainder. “We expect more applications for them in the near future,” he said.

Hadley has also been proactive in helping 13 small businesses recover from losses suffered in a fire last October that leveled the strip mall at 206 Russell St. that housed them. “We developed a coalition to help the owners get back on their feet and find new locations to re-establish their businesses. It includes the Chamber of Commerce, United Way of Hampshire County, the town of Hadley, and our legislative delegation, as well as banks and charitable institutions,” Nixon said.

The coalition worked to make sure the owners received insurance money and any benefits available to them, he explained, adding that some of the businesses were quite successful and had been established by immigrants who realized the American dream through hard work and sweat equity put forth by their families.

The coalition also helped the owners create business plans and document their history so they could receive bank loans and apply for grant money. “Some have reopened, and others are still looking for the right location, but our work with them is ongoing,” Nixon said.

For this, the latest installment of its Community Spotlight series, BusinessWest looks at how this town strategically positioned between Northampton and Amherst is certainly the right place at the right time for commercial development.

Setting the Stage

Nixon said the town has also been proactive in taking steps to ensure that existing and potential business owners have the infrastructure they need to thrive. To that end, town officials partnered with the Mass. Department of Transportation to improve travel along Route 9 for vehicular traffic as well as for pedestrians and bicyclists.

Progress is being made, and new walking paths will be installed within the next year that will connect residential neighborhoods to shopping areas. In addition, a plan to widen and recondition the road is in the design stage and is expected to be complete next summer. It includes bicycle lanes, which will be enhanced by an upgrade of the Norwottuck Rail Trail by the Department of Conservation Resources.

Nixon said promoting bicycle use is part of the town’s ongoing strategy to reduce energy consumption, and officials have collaborated with the Pioneer Valley Planning Commission to realize that goal. The project includes a study paid for by a Community Innovation Challenge grant received last year, and the final report is expected in the near future.

“We also just received grant money to purchase three bicycle racks,” Nixon said. Two will be installed on municipal property along Route 9, and the third will be stationed at a local business chosen by the Select Board.

Town officials are also working with the state Department of Transportation to install safe pedestrian crossings along Route 9. Nixon said this is critical because the town common, which stretches a mile and a half and is the longest intact town common in New England, is being used for an increasing number of events.

Over the past year, these have included a farmer’s market, a 5K road race, and the town’s annual Asparagus Festival, which was held in early June. The festival kicked off for the first time last year at the Seven Sisters Market Bistro & Long Hollow Bison Farm at 270 Russell St., and this year, it was moved to the town common.

“It was extremely successful,” said Nixon. “People came from as far away as Brooklyn, and a story about it was published in Yankee magazine.”

But parking and walking to the common is problematic. People who attend such events often park in the Hopkins Academy lot or along Route 9, which means they have to cross the busy road on foot. “If they park on the south end of the road, they have to walk across four lanes of traffic,” Nixon explained, adding that the new crossings will be a boon to pedestrian safety.

The problem of aging water lines is also being addressed. “The lines we have are about 75 years old and will be replaced with higher-capacity ones and better materials,” he noted. The town plans to borrow money to finance the project, and officials are working with legislators to procure state funding to help pay for the improvement. Nixon said the preliminary cost for phase 1 is $400,000, and an additional $500,000 will be needed to complete phase 2.

A program to upgrade the town’s fire hydrants is also underway, and water valves are being tested by the Fire Department and Department of Public Works.

“We are also repairing our wastewater lines because we want to be sure there is enough capacity for our wastewater-treatment plan to handle an expansion,” he said. “It’s important to have this infrastructure in place and working properly so business owners know there is abundant water for their needs as well as enough to put out fires.”

Growth Patterns

Agriculture has always been an important part of Hadley’s economy, and the steps taken to bring new business to Route 9 and support firms already there have the potential to spur economic growth, since the town’s agricultural profile includes enterprises such as Carrs Cider, which is sold in package stores and restaurants; Valley Malt, which provides ingredients to make locally produced beer; and V-One Vodka, which can be purchased in Hadley and has plans to expand.

“Many Hadley restaurants support local agriculture, and we have six dairy farms and thousands of acres used to grow vegetables and fruit, such as strawberries, asparagus, corn, potatoes, squash, and pumpkins. So opportunities for new restaurants are linked to an opportunity for growth in both commercial and agricultural areas,” Nixon said.

He told BusinessWest the town is a leader in land preservation and has thousands of acres protected for agriculture and wildlife.

“But we also want to have the right kinds of commerce to provide people with employment as well as services they need, want, and enjoy,” he said in conclusion. “The commercial base helps to keep our taxes affordable, and the mix of open land, commerce, and residences in small villages and neighborhoods has provided Hadley with a very stable and vibrant community that is well-positioned to handle the challenges of the future.”

Hadley at a glance

Year Incorporated: 1661
Population: 5,520 (2010)
Area: 24.7 square miles
County: Hampden
Residential Tax Rate: $10.64
Commercial Tax Rate: $10.64
Median Household Income: $51,851 (2010)
Family Household Income: $61,897 (2010)
Type of government: Open Town Meeting, Board of Selectmen
Largest Employers: Super Stop & Shop, Evaluation Systems Group Pearson, Elaine Center at Hadley, Home Depot, Lowe’s Home Improvement
* Latest information available

Chamber Corners Departments

CHICOPEE CHAMBER OF COMMERCE
www.chicopeechamber.org
(413) 594-2101
  Aug. 21: Member Workshop, 9-11 a.m., hosted by La Quinta Inn & Suites, 100 Congress St. in Springfield. Sponsored by First American Insurance Agency. “You’re Social. Now What? Is It Working?” You’ve thought about what social networks to use for your business or nonprofit, and you’re ready to take the next step. Where do you go from there? This workshop will give you a closer look at the popular social-media channels — Facebook, Twitter, LinkedIn, Pinterest, and Google+. We’ll show you the benefits of using each, how other organizations are marketing with them, and some dos and don’ts of each channel. You’ll also get tips on how to tell if your social media activity is working. Free to members.

GREATER EASTHAMPTON CHAMBER OF COMMERCE
www.easthamptonchamber.org
(413) 527-9414

• Aug. 14: Networking by Night Business Card Exchange, 5-7 p.m., hosted by Freedom Credit Union and Wireless Zone of Easthampton, 422 Main St., Easthampton. Sponsorship opportunities available for this event. Door prizes, hors d’ouevres, host beer and wine. Tickets: $5 for members, $15 for future members. RSVP requested at (413) 527-9414.

GREATER HOLYOKE CHAMBER OF COMMERCE
www.holycham.com
(413) 534-3376
 
• Aug. 13: Networking Across the River, 5:30-7:30 p.m., hosted and sponsored by Brunelle’s Marina, 1 Alvord St., South Hadley. Join an evening of networking with the Greater Holyoke and South Hadley/Granby Chambers of Commerce as we cruise along the Connecticut River on the Lady Bea. Tickets are $20 for members. Seats are limited. To sign up, call the chamber office at (413) 534-3376 or register online at www.holyokechamber.com.
 
• Aug. 20: Chamber Summer Business Breakfast, 7:30-9 a.m., hosted by Yankee Pedlar, 1866 Northampton St., Holyoke. Sponsored by Lyon & Fitzpatrick, LLC Tickets: $20 for members and advance reservations, and $30 for non-members and at the door. Price includes a hot buffet.

WEST OF THE RIVER CHAMBER OF COMMERCE
www.ourwrc.com
(413) 426-3880

• Aug. 18: Annual Golf Tournament, at the Ranch Golf Course, Southwick. Registration is at 11:30 a.m., with lunch at noon and a shotgun start at 1 p.m. Cost: $125 for golf and dinner. For more information or for tickets, contact the chamber office at (413) 426-3880 or e-mail [email protected].

GREATER WESTFIELD CHAMBER OF COMMERCE
www.westfieldbiz.org
(413) 568-1618
 
• Sept. 8: Open House, 4-7 p.m. The Greater Westfield Chamber of Commerce is pleased to announce its new office at 16 North Elm St. in Westfield. Please join us for an open house.

Agenda Departments

Planning for Healthcare in Retirement
July 30: Monson Savings Bank will hold a complimentary workshop titled “Planning for Healthcare in Retirement,” featuring Kevin Flynn, regional vice president for Nationwide, from 5 to 6:30 p.m. at La Cucina, 1 Allen St., Hampden. It is free and open to the public. The event is designed to help people plan for retirement and learn how healthcare costs can impact their retirement income. This can be an unfamiliar area of retirement planning, and the workshop will help make it simpler to understand the ins and outs of healthcare costs, Medicare coverage, and available options to help people plan for these expenses when they retire. “Too often, people don’t fully account for healthcare costs or understand what Medicare pays for when they decide to retire, and, unfortunately, they’re unpleasantly surprised at the adjustments they need to make to their budget and retirement plans when reality hits,” said Steven Lowell, president and CEO of Monson Savings Bank. “This workshop is designed to help people avoid that difficult scenario.” To RSVP, call Anna Driscoll at (413) 267-1221 or e-mail [email protected].

Wine & Canvas Event
Aug. 8: The board of directors for Big Brothers Big Sisters of Franklin County (BBBS-FC) is organizing a Wine & Canvas event, the second one this year. The first event was a sellout. Participants in this fun-filled evening, to take place at the Montague Elks Lodge in Turners Falls, can learn to paint a take-home work of art. The agency has teamed up with Wine & Canvas, a leading art-entertainment company. An art teacher from Wine & Canvas will lead the group in creating a rendering of our local Bridge of Flowers. The $45 cost includes dinner, all the art supplies, and the donation to BBBS-FC. A cash bar will be available at the event. The first such event was held on June 19, and the sold-out crowd of 100 painters created a cherry blossom scene. “We were overwhelmed by the interest. It was great to see so many new faces coming out to support our agency,” said board President Laurel Guy. Dinner include Hillside Pizza, salad, and dessert, sponsored by HitPoint in Amherst. Door prizes will be sponsored by Absolutely Fabulous Hair in Greenfield. To sign up, visit www.wineandcanvas.com/private-events-calendar-springfield-ma.html and click on Aug. 8, or call the BBBS-FC office at (413) 772-0915. Tickets must be purchased in advance, and sales will run until Aug. 1 or the event sells out, whichever comes first. Proceeds from this event will fund Big Brothers Big Sisters of Franklin County programs, which serve children facing adversity in Franklin County and the North Quabbin towns of Athol, Royalston, Petersham, and Phillipston.

Jazz & Roots Festival
Aug 9: Following in the footsteps of the Hoop City Jazz and Arts Festival, which drew more than 20,000 people to downtown Springfield, is the inaugural Springfield Jazz & Roots Festival, intended to celebrate the emergence of Springfield’s Cultural District and promote an arts-driven, community-oriented, and sustainable revitalization of the city. The free, outdoor festival, to be held in Court Square in downtown Springfield, will feature locally and internationally acclaimed musical artists, a variety of ethnic cuisines and local food producers, and more. This inclusive event aims to bring people from Springfield and the surrounding region together to foster connection, stimulate the local economy, and highlight positive initiatives contributing to the betterment of Springfield’s residents, and uniting the city with the rest of the Pioneer Valley. For more information, contact Stephanie Killian at (413) 303-0101, ext. 102, or [email protected].

Western Mass.Business Expo
Oct. 29: BusinessWest will present its fourth annual Western Mass. Business Expo at the MassMutual Center in downtown Springfield. The business-to-business show, which last year drew more than 2,000 visitors, will feature more than 100 booths, seminars, and Show Floor Theater presentations; breakfast and lunch programs; and a day-capping Expo Social. Details about specific events, programs, and featured speakers will be printed in future issues of BusinessWest. Comcast Business will again be Presenting Sponsor, while the social will be sponsored by Northwestern Mutual. Current Silver Sponsors are Health New England and DIF Design, and additional sponsorship opportunities are available. For more information on sponsorships or booth purchase, call (413) 781-8600.

Daily News

HOLYOKE — The Holyoke Mall, which changed the region’s retail landscape when it opened its doors in 1979, recently celebrated its 35th birthday with a host of events and announcements about future improvements. The mall staged a family friendly customer-appreciation event on July 26. Entertainment was provided by Forest park’s ‘Zoo of the Go,’ the Springfield Science Museum, the Valley Blue Sox, and others. There were also give-aways and a host of prizes. The mall also marked the occasion by announcing a series of enhancements, including new floor tile throughout the common area, restroom remodels, new directional signage, refinishing the oak paneling with a deeper color, and energy efficient lighting upgrades. Construction is projected to be completed this fall.

Daily News

TURNERS FALLS — The board of directors for Big Brothers Big Sisters of Franklin County (BBBS-FC) is organizing a Wine & Canvas event, the second one this year. The first event was a sellout.

Participants in this fun-filled evening, to take place on Friday, Aug. 8 at the Montague Elks Lodge in Turners Falls, can learn to paint a take-home work of art. The agency has teamed up with Wine & Canvas, a leading art-entertainment company. An art teacher from Wine & Canvas will lead the group in creating a rendering of the Bridge of Flowers. The $45 cost includes dinner, all the art supplies, and the donation to BBBS-FC. Dinner will include Hillside Pizza, salad, and dessert, sponsored by HitPoint in Amherst. Door prizes will be sponsored by Absolutely Fabulous Hair in Greenfield. A cash bar will be available at the event.

The first such event was held on June 19, and the sold-out crowd of 100 painters created a cherry blossom scene. “We were overwhelmed by the interest. It was great to see so many new faces coming out to support our agency,” said board President Laurel Guy.

To sign up, visit www.wineandcanvas.com/private-events-calendar-springfield-ma.html, and click on Aug. 8. You can also sign up by calling the BBBS-FC office at (413) 772-0915. Tickets must be purchased in advance, and sales will run until Aug. 1 or the event sells out, whichever comes first. Proceeds from this event will fund Big Brothers Big Sisters of Franklin County programs, which serve children facing adversity in Franklin County and the North Quabbin towns of Athol, Royalston, Petersham, and Phillipston.

Daily News

SPRINGFIELD — Skoler, Abbott & Presser, P.C., a labor and employment-law firm serving the Greater Springfield area, announced that partner Susan Fentin will host a webinar on July 22 from 1:30 to 3 p.m. titled “Bipolar and Other Mood Disorders, Asperger’s, and ADHD: Keys to Legally Managing Productivity.”

Human-resource professionals and supervisors alike will benefit from the webinar, which highlights how to spot and address performance triumphs and the challenges workers with these conditions may experience — without violating increasingly broad laws.

“One emerging concern surrounds the fact that some of those individuals entering the workforce right now may have grown accustomed to being treated differently under special-education requirements in school,” said Fentin. “Many human-resource professionals question whether they need to provide similar accommodations in the workplace under the Americans with Disabilities Act.”

The live webinar will address managing employees with increasingly common mental conditions and best practices for day-to-day performance and example scenarios that arise from mood, concentration, and social-skill challenges. Under the ADA, employers have a duty to grant reasonable accommodation to an employee with a covered disability, and given the broad expansion through the ADA Amendments Act, more mental conditions now qualify employees for protection than ever before. Attendees will learn:

• Symptoms employees with mood disorders and other mental conditions may exhibit, including bipolar disorder, depression, ADHD, and Asperger’s syndrome;

• When an employee with one or more conditions may be entitled to an ADA accommodation;

• What accommodations might be required for employees who suffer from one of these conditions;

• What a supervisor should do if an employee can’t seem to stay organized or fails to meet deadlines;

• How to draft an agreement laying out clear expectations, any applicable accommodations, and the consequences of not meeting specific performance standards;

• How to master day-to-day challenges from an employee’s difficulty in handling stress or keeping their emotions in check;

• Attendance issues that come to light when a mood disorder or other mental condition is present and how to respond;

• Strategies for managing co-worker interactions and tips on how to recognize harassment and eradicate bullying that may be occurring against affected employees; and

• What supervisors and managers can do to help manage compliance risks under the ADA, FMLA, and HIPAA.
To register for the webinar, visit store.hrhero.com/events/audio-conferences-webinars/adhd-bipolar-employees-072214.

Daily News

WILBRAHAM — Paul Robbins, principal with Paul Robbins Associates Inc., has won two awards in the 2014 Summit Creative Award competition for his documentary-style video titled “Wally, Derek, Gladys” produced for HAPHousing, the region’s largest nonprofit developer of affordable housing. The video received a silver award in the fund-raising category and a bronze award in the not-for-profit category.

Robbins is now a six-time winner of the Summit Creative Award for video. “Wally, Derek, Gladys” is a 12-minute video that documents the lives of three individuals who received assistance from HAPHousing. The video recounts the story of Wally Quinones and her family, who lost their home in the June 2011 tornado; the journey of Derek Washington from incarceration to working dad; and the story of Gladys Morales, which starts in a women’s shelter and ends with home ownership. The video is rendered on the home page of the Paul Robbins Associates website at www.paulrobbinsassociates.com.

Robbins has previously won Summit Creative Awards for two other videos he produced for HAPHousing, and one for a video he produced for Springfield’s Friends of the Homeless. He also produced an award-winning video for the Western Mass. Network to End Homelessness.

This year’s panel of international judges included a host of creative directors from design agencies around the world, including Brazil, Sweden, Australia, Russia, Canada, and the U.S. Entries in 20 creative categories are judged against a stringent set of standards. During the blind judging events (entrant company names are withheld), the board of judges searches for innovative and creative concepts, strong execution, and the ability to communicate and persuade. This year’s contest received more than 5,000 submissions from 24 countries, including Australia, Korea, India, Hong Kong, Denmark, Germany, Brazil, Sweden, the United Kingdom, the United Arab Emirates, and the U.S.

Paul Robbins Associates is a strategic communications agency that provides services for corporations, nonprofit organizations, and public-policy initiatives ranging from public relations, marketing, and crisis-communications services to online content management and website-redesign strategy.

Chamber Corners Departments

AMHERST AREA CHAMBER OF COMMERCE
www.amherstarea.com
(413) 253-0700

• July 21: Amherst Area Chamber of Commerce 11th Annual Golf Tournament, 10:30 a.m. to 7 p.m., at Hickory Ridge Golf Course, Pomeroy Lane, Amherst. Registration and lunch are from 10:30 a.m. to noon, with a shotgun start at noon, and reception and dinner starting at 5 p.m. Cost: $125 per player. Presented by Hampshire Hospitality Group. Co-scholarship sponsor: Cooley Dickinson Health Care. Silver sponsors: Encharter Insurance, J.F. Conlon & Associates, MBA. Lunch sponsor: Davis Financial Group, LLC. Dinner sponsor: Fallon Community Health Plan. Bronze sponsors: Daily Hampshire Gazette, NEPM, Steve Lewis Subaru. Carts sponsor: Taylor Rental. Water sponsor: Atkins Farms Country Market. Towels: Hampshire College.

CHICOPEE CHAMBER OF COMMERCE
www.chicopeechamber.org
(413) 594-2101
 
• July 16: Summer Sizzle, 4:30-7 p.m., hosted by the Chicopee Moose Family Center, 244 Fuller Road in Chicopee. This year’s theme is Old Vegas. Enjoy a great menu by Log Rolling, featuring Golden Nugget chicken, Caesar’s Palace salad, roulette burgers, Sinatra franks, Sahara sweet potato fries, Flamingo french fries, Stardust sides (cheese, peppers, and onions), Desert Inn desserts, iced tea, and lemonade. After you enjoy dinner, stop by one of the many casino games and see if you can win big, or play a few of the popular summer games such as the water balloon toss. Tickets cost $25.
 
• Aug. 21: Member Workshop, 9-11 a.m., hosted by La Quinta Inn & Suites, 100 Congress St. in Springfield. Sponsored by First American Insurance Agency. “You’re Social. Now What? Is It Working?” You’ve thought about what social networks to use for your business or nonprofit, and you’re ready to take the next step. Where do you go from there? This workshop will give you a closer look at the popular social-media channels — Facebook, Twitter, LinkedIn, Pinterest, and Google+. We’ll show you the benefits of using each, how other organizations are marketing with them, and some dos and don’ts of each channel. You’ll also get tips on how to tell if your social media activity is working. Free to members.
 
GREATER EASTHAMPTON CHAMBER OF COMMERCE
www.easthamptonchamber.org
(413) 527-9414

• July 25: 30th Annual Golf Tournament, at Southampton Country Club, 329 College Highway, Southampton. Scramble format with 9 a.m. shotgun start. Games, contests, and raffles. Team fees include lunch and steak dinner. Major sponsors: Easthampton Savings Bank and Five Star Building Corp. Event sponsors: Innovative Business Systems Inc. and TurningLeaf Design. Opportunities for business exposure include tee sponsors, donations to the golfer’s gift bag, and raffle-prize donations. Team fees: $440; tee sponsorships: $75/$125. This year’s 30th anniversary tournament will honor William Cater Jr., the first golf chairman. Contact the chamber to sign up a team, arrange a sponsorship, or make a raffle or gift prize donation.

• Aug. 14: Networking by Night Business Card Exchange, 5-7 p.m., hosted by Freedom Credit Union and Wireless Zone of Easthampton, 422 Main St., Easthampton. Sponsorship opportunities available for this event. Door prizes, hors d’ouevres, host beer and wine. Tickets: $5 for members, $15 for future members. RSVP requested at (413) 527-9414.

GREATER HOLYOKE CHAMBER OF COMMERCE
www.holycham.com
(413) 534-3376
 
• Aug. 13: Networking Across the River, 5:30-7:30 p.m., hosted and sponsored by Brunelle’s Marina, 1 Alvord St., South Hadley. Join an evening of networking with the Greater Holyoke and South Hadley/Granby Chambers of Commerce as we cruise along the Connecticut River on the Lady Bea. Tickets are $20 for members. Seats are limited. To sign up, call the chamber office at (413) 534-3376 or register online at www.holyokechamber.com.
 
• Aug. 20: Chamber Summer Business Breakfast, 7:30-9 a.m., hosted by Yankee Pedlar, 1866 Northampton St., Holyoke. Sponsored by Lyon & Fitzpatrick, LLC Tickets: $20 for members and advance reservations, and $30 for non-members and at the door. Price includes a hot buffet.

NORTHAMPTON AREA YOUNG PROFESSIONAL SOCIETY
www.thenayp.com
(413) 584-1900
 
• July 24: Metacomet Monadnock Hike, 5:30 p.m. Join us for a 4.6-mile loop hike on Mt. Holyoke in Hadley. We will take a rarely traveled route that includes some of the best views in Massachusetts, along with a plane crash site, old carriage roads, and the famous Summit House. This hike has 1,200 feet of elevation gain and is mostly moderate with some strenuous sections. Be sure to bring sturdy shoes, water, a flashlight, and bug spray. We will meet at 5:30 at the Metacomet Monadnock trailhead on Old Mountain Road in Hadley. Please note that the trailhead is not at the gate for the auto road up Mt. Holyoke; it is located at the other end of Old Mountain Road. You can park on the side of the road next to the trailhead. Look for the NAYP sign.

WEST OF THE RIVER CHAMBER OF COMMERCE
www.ourwrc.com
(413) 426-3880

• Aug. 18: Annual Golf Tournament, at the Ranch Golf Course, Southwick. Registration is at 11:30 a.m., with lunch at noon and a shotgun start at 1 p.m. Cost: $125 for golf and dinner. For more information or for tickets, contact the chamber office at (413) 426-3880 or e-mail [email protected].

GREATER WESTFIELD CHAMBER OF COMMERCE
www.westfieldbiz.org
(413) 568-1618
 
• Sept. 8: Open House, 4-7 p.m. The Greater Westfield Chamber of Commerce is pleased to announce its new office at 16 North Elm St. in Westfield. Please join us for an open house.

YOUNG PROFESSIONAL SOCIETY OF GREATER SPRINGFIELD
www.springfieldyps.com
 
• July 24: Great Golf Escape 2014, hosted by Wyckoff Country Club, Holyoke. Wyckoff is an 18-hole, par-69, 6,100-yard championship golf course built on the rolling property at the base of Mt. Tom. Gold Sponsors: Country Bank and Insurance Center of New England.

Agenda Departments

Yidstock 2014
July 17-20: Boasting an array of films, concerts, lectures, and workshops, Yidstock 2014: The Festival of New Yiddish Music lands in Amherst for four days. The third annual festival will bring the best in klezmer and new Yiddish music to the stage at the Yiddish Book Center at Hampshire College. The $185 festival pass ($145 for Yiddish Book Center members) includes admission to all concerts, lectures, and workshops.
The weekend will offer an intriguing glimpse into Jewish roots and jazzy soul music through popular Yiddish bands like the Klezmer Conservatory Band, Klezmatics, Frank London’s Klezmer Brass All-Stars, and more. Friday and Saturday feature dance workshops as well. In addition to the festival-pass option, tickets may be purchased for individual events as well. See www.yiddishbookcenter.org/yidstock for more information.

NECBL All-Star Game
July 20: The Valley Blue Sox will host this year’s New England Collegiate Baseball League All-Star Game at MacKenzie Stadium in Holyoke, with events — including a home-run derby, a 60-yard dash, and an accuracy throwing competition — starting at 12 noon, and the game’s first pitch at 5 p.m. Tickets range from $5 to $8. For more information or to order tickets, call (413) 533-1100 or e-mail [email protected].

Leadership Skills for Supervisors, Managers
July 24: Ensure the future of your organization by providing leadership skills for your supervisors and managers. The Principles of Leadership II series, sponsored by the Employers Assoc. of the NorthEast, emphasizes team-building skills. Participants will learn how to develop high-performance teams, lead change, and take their time-management and interpersonal skills to the next level. The series follows on the heels of Principles of Leadership I, which focused on the one-to-one relationship between the supervisor or manager and each of his or her direct reports. Participants in Principles of Leadership II, which begins on July 24, must complete five core programs — on topics ranging from team dysfunction to problem-solving skills; from time management to emotional intelligence — to receive the certificate of completion. To register, contact Sue Miller, director of Learning and Development at the Employers Assoc., at [email protected] or (877) 662-6444, ext. 3013.

Jazz & Roots Festival
Aug 9: Following in the footsteps of the Hoop City Jazz and Arts Festival, which drew more than 20,000 people to downtown Springfield, is the inaugural Springfield Jazz & Roots Festival, intended to celebrate the emergence of Springfield’s Cultural District and promote an arts-driven, community-oriented, and sustainable revitalization of the city. The free, outdoor festival, to be held in Court Square in downtown Springfield, will feature locally and internationally acclaimed musical artists, a variety of ethnic cuisines and local food producers, and more. This inclusive event aims to bring people from Springfield and the surrounding region together to foster connection, stimulate the local economy, and highlight positive initiativescontributing to the betterment of Springfield’s residents, and uniting the city with the rest of the Pioneer Valley. The organization’s mission is to use music and art to celebrate community and culture, build shared purpose, and catalyze social and environmental change. For more information, contact Stephanie Killian at (413) 303-0101, ext. 102, or [email protected].

Western Mass. Business Expo
Oct. 29: BusinessWest will present its fourth annual Western Mass. Business Expo at the MassMutual Center in downtown Springfield. The business-to-business show, which last year drew more than 2,000 visitors, will feature more than 100 booths, seminars, and Show Floor Theater presentations; breakfast and lunch programs; and a day-capping Expo Social. Details about specific events, programs, and featured speakers will be printed in future issues of BusinessWest. Comcast Business will again be Presenting Sponsor, while the social will be sponsored by Northwestern Mutual and MGM Springfield. Current Silver Sponsors are Health New England, Johnson & Hill Staffing, and DIF Design, and additional sponsorship opportunities are available. For more information on sponsorships or booth purchase, call (413) 781-8600.

Meetings & Conventions Sections
Hotel Northampton Blends Location, History, and Amenities

Mansour Ghalibaf

Mansour Ghalibaf says the key to his success at the Hotel Northampton is listening to guests and always striving to meet their needs.

The recipe for success at the Hotel Northampton, which hosts about 1,000 meetings and conventions every year, contains ingredients that are difficult to replicate.
First, there is the old-fashioned historic charm of the hotel itself, which was built in 1927 with great attention to detail and an elegant ballroom designed for formal affairs. Next is the advanced technology available to meeting planners, including state-of-the-art sound systems and audio-visual equipment.
Then there’s a third fundamental — the hotel’s location.
It is set in the heart of Northampton’s thriving downtown, which allows people who attend business retreats, meetings, and conferences to season their stay with visits to eclectic shops, restaurants, museums, and art and entertainment venues.
But perhaps the most critical ingredient is owner Mansour Ghalibaf’s belief about the importance of catering to clients and surpassing their expectations.
“Everything we do is for our guests,” said Ghalibaf, who has 33 years of experience in the hotel business, began working at Hotel Northampton in 1990, and purchased it in 2006. “We listen to our customers, and whatever they want … they get.”
That extends to unusual ethnic foods. “We have had people who are planning weddings ask for foods that are not on our menu. Our chef has gotten recipes from them, and we have prepared the food under their guidance and had them taste it to be sure we got it right,” he told BusinessWest.
He added that many people who come to the hotel to stage a social event such as a retirement party need help with the planning process. “We know it’s something people don’t do often, and we want their event to be successful, so our staff members act as consultants and advise them on what they need to do,” he said. “We want them to be happy.”
In fact, Hotel Northampton’s service and amenities have caused it to be featured in more than one edition of Yankee magazine, and the hotel and Ghalibaf have also won a number of awards.
But he doesn’t seek that type of publicity. He prefers to go about his business quietly, showing due respect to guests and conference planners whose events range from meetings that take half of a day to itineraries that last up to a week.
“Every group needs a different type of setup, and we have a lot of repeat business from groups who come here and appreciate the high quality of our food as well as the service,” he said. “We conduct a follow-up survey which is sent to all of the managers who attend a conference, then review the results. It’s important to listen to your customers, and it’s something we have done for a long time.”

Staying Power
The hotel has 6,000 square feet of meeting space for event planners to choose from, with offerings that range from the formal to the informal. There are also 196 rooms for overnight stays, which include a cottage with two suites and two large rooms.
The hotel’s insider boardroom, which Ghalibaf describes as “elegant,” is often used for meetings of 18 people or fewer, while the executive boardroom can hold up to 20.
The T.K. Room is larger and can accommodate up to 45 meeting participants, while the Northampton Room holds 50 to 55. “It has windows on three sides and is a very bright room,” he said.
The Hampshire Room holds up 80 people, but large groups often prefer to stage meetings in the ballroom, where tables and audio-visual equipment are set up according to need.
MeetingsNoHoHotelart“The hotel has a lot of the technological equipment that groups need, and we also work with a local company, so we are able to provide everything from lighting to a closed-circuit camera,” Ghalibaf noted. In addition, wireless and wired Internet access is available throughout the hotel.
Meeting planners also have their choice of two award-winning restaurants on the premises — the historic Wiggins Tavern and Coolidge Park Café, which offers seasonal outdoor dining.
But there is a wide variety of other eateries within walking distance, and the hotel’s location definitely adds to its appeal.
“Northampton is a vibrant city with theaters, restaurants, and shops with welcoming merchants, which helps to make our hotel exclusive and very unique,” said Ghalibaf, adding that many firms that host retreats for their managerial staff look for a place where they can enjoy local comedy, restaurants, and other attractions, and Hotel Northampton gives them that option. “We’ve had groups that also schedule activities such as whitewater rafting or golf; the atmosphere and number of things to do here allows participants to enjoy each other’s company and build camaraderie.”
The food is also a source of pride, and Ghalibaf said the hotel has received an untold number of letters from guests who rave about the cuisine. “Most of our ingredients are fresh. We don’t try to save money on food.”
The menu is enhanced by the fact that he is serving his second term as chair of the Mass. Restaurant Assoc., which gives him access to a variety of chefs. “The hospitality community is close-knit, and everyone helps each other,” said Ghalibaf, adding that restaurants in Northampton have borrowed food from other nearby eateries if they run out of an item. “These things all make a difference, and our guests reap the benefits.”

On Location
The Hotel Northampton was built in 1927, thanks to funding by the chamber of commerce and local businesses that felt the city needed an upscale place for guests to stay.
Three years later, entrepreneur Lewis Wiggins moved the Wiggins Restaurant from Hopkinton, N.H. to Northampton, where it was attached to the hotel’s lower level. The tavern had been built in 1786 by his grandfather, Benjamin Wiggins, and the move was tricky.
In order to accomplish it, the building had to be disassembled, then carefully reconstructed, using the carved paneling, hand-hewn beams, and stone and brick hearths brought to the site from New Hampshire.
When the restoration was complete, Lewis, who was a renowned antique collector, filled the tavern with antiques from the original building as well as others purchased throughout New England.
He continued to add to the collection, and by 1937, two staff members were assigned to mingle with guests and discuss the hotel and its antiques. Many of these pieces still grace the hallways, restaurants, and lobby of the hotel, which went through a number of owners over the years.
Ghalibaf was hired in 1990 to handle the hotel’s operations and budget, and in 2006, he purchased it with partner and hotelier Tony Murquett from the United Kingdom. Since that time, Ghalibaf has worked to improve the property and provide noteworthy service in the historic setting, which appeals to wedding planners as well as conference planners.
In fact, the hotel hosts about 75 weddings each year, and many are held in the ballroom. “Discriminating couples appreciate its atmosphere. There is nothing like it in Massachusetts — it’s very elegant and was designed for balls,” said Ghalibaf, as he talked about the room’s arched windows and historic charm.

The Hotel Northampton

The Hotel Northampton hosts about 75 weddings per year, many of them in its sumptuous ballroom.

However, he allows only one wedding a day to take place on the property. “We give the space exclusively to the bride and groom. It’s their day,” he explained, adding that the hotel works with local businesses that provide wedding cakes, photography, and horse-and-buggy rides.
Event planners also find the space attractive, and in some instances, classroom-style tables are set up for a morning or afternoon meeting. When it ends, participants are given a break, while employees, including members of the management staff, rush to replace the long tables with round ones so lunch or dinner can be enjoyed beneath the enormous crystal chandelier in the room’s unusual setting. However, some groups choose to eat in Wiggins Tavern, while others dine downtown.
“The ability to enjoy downtown Northampton also makes our hotel exclusive and very unique,” said Ghalibaf. “But the bottom line is that, if people have a good experience, they will come back.”
This pattern extends to Hollywood actors and actresses. Indeed, Ghalibaf noted an instance where word of mouth, which has increased the hotel’s business exponentially, made a difference.
It occurred when actor Michael Caine was staying at Hotel Northampton during the filming of the movie The Cider House Rules — several scenes were shot on the grounds of the former Northampton State Hospital.
“He was in our cottage for two weeks and no one knew it,” said Ghalibaf. “The staff kept it quiet, and we did a lot of work behind the scenes because we wanted to respect his time and privacy. As a result, he was able to put on a hat and sit in the café without anyone bothering him.”
When Caine returned to Hollywood, he told his peers about the experience, and later, actor Mel Gibson stayed at the hotel during the filming of Edge of Darkness.
Tom Cruise and Nicole Kidman also stayed there during the first days of the filming of Malice. In addition, the Dalai Lama was a guest at the hotel in 2007 when he came to the city to speak at Smith College. Ghalibaf said his hotel stay required unusual security measures, but everything possible was done to secure his privacy. “We try our best to provide comfort and relaxation and fill every need.”

Landmark Decision
Other factors play into the success of the hotel, which is listed in the National Trust for Historic Preservation’s Historic Hotels of America. They include the fact that General Manager Essie Motameni has more than 40 years of experience in the hotel business, as well as frequent upgrades to the property, such as new locks installed last month that work when a guest holds an electronically programmed card in front of the door of their room.
“We take care of our guests and all of their needs and provide 21st-century technology and convenience with the charm of yesteryear,” said Ghalibaf, recounting ingredients in the recipe that is responsible for the Hotel Northampton’s award-winning success.

Daily News

BELCHERTOWN — Team Jessica Inc. has been awarded a $25,000 grant from the Credit Data Services Inc. Fund and the Edwin P. and Wilbur O. Lepper Fund at the Community Foundation of Western Massachusetts.

Team Jessica will use these funds to support the building of Jessica’s Boundless Playground (JBP), an effort that has been ongoing for the past four years. JBP will be the only 100% all-inclusive playground in the area. It is designed to be a multi-generational activity structure that engages people of all ages and abilities. JBP will also allow wounded veterans in long-term rehab to experience the healing power and simple joy of playing with their own children.

The playground equipment and poured-in-place rubber surfacing will cost approximately $405,000. Team Jessica has hosted several fund-raising events over the past four years, and the effort has raised more than $300,000, including three Community Preservation Act grants from the town of Belchertown totaling $140,000, and a $40,000 grant from the Beveridge Family Foundation. This $25,000 Community Foundation grant will bring the fund-raising total to $325,000.

“We’re in the last phase of fund-raising, working very hard every day,” said Vicky Martins Auffrey, Team Jessica president and mother of the playground’s namesake. “We plan to order the equipment on Aug. 1 and start the community build Sept. 13. Being awarded this grant is such an honor and makes all our plans closer to reality.”

Added Patti Thornton, Team Jessica’s grant writer, “these final weeks before ordering the playground equipment are crucial in regard to fund-raising. We are waiting to hear back from a few key players, so getting the letter from the Community Foundation was something we needed. It is helping us keep the momentum into the home stretch.”

To learn more, visit www.teamjessicaonline.com, www.facebook.com/teamjessicainc, or www.twitter.com/teamjessicainc.

Daily News

AMHERST — Boasting an array of films, concerts, lectures, and workshops, Yidstock 2014: The Festival of New Yiddish Music is set to land in Amherst for four days. The third annual festival will bring the best in klezmer and new Yiddish music to the stage at the Yiddish Book Center at Hampshire College.

The $185 festival pass ($145 for Yiddish Book Center members) includes admission to all concerts, lectures, and workshops. 
The weekend will offer an intriguing glimpse into Jewish roots and jazzy soul music through popular Yiddish bands like the Klezmer Conservatory Band, Klezmatics, Frank London’s Klezmer Brass All-Stars, and more. Friday and Saturday feature dance workshops as well. In addition to the festival-pass option, tickets may be purchased for individual events. See www.yiddishbookcenter.org/yidstock for more information.

Construction Sections
N. Riley Construction Builds on Its Early Success

Company President Nick Riley

Company President Nick Riley

Nick Riley had never been one to turn down challenges, and he wasn’t about to turn down this one.

It was the summer of 2011, and he had opened his own construction business five years earlier. It was mainly repairs and remodeling work at first, but the goal was always to get into new-home construction. So he accepted a big request — to build a house in the Upper Hill neighborhood of Springfield.

Oh, and it would have to be done in a week.

Almost three years after accepting that challenge from the producers of TV’s Extreme Makeover: Home Edition, his company, N. Riley Construction, has managed to procure more new-construction jobs, in addition to expanding the remodeling — especially kitchens and bathrooms — that have always been his bread and butter. And he sees that crazy week in 2011, and the preparation that led up to it, as a net positive when it came to taking his business to the next level.

“We ended up turning a lot of work away for that project,” he told BusinessWest. “Initially, going into it, we had many reservations about taking on a project of that size with a company my size. We certainly had never built a house in a week. But looking back at it, accepting that project was probably the best move I have made. It was gratifying personally to be able to help a family out on that scale, and as a business owner, the contacts that I made throughout that project — and the experience we gained from that project overnight — helped our business grow.”

Today, Riley is preparing to tackle three or four new-home builds this year, with one already under construction, and a slowly improving economy is bringing more remodeling business to his door as well.

“Our goal going forward is to build more new homes, but I think the market will dictate how that grows,” he said. “We’ve been busy, though. We’re pretty fortunate that we do all types of services, from small repairs right up to new construction and light commercial. That way, we’re able to adapt to different changes in the economy; if commercial is doing a little bit better, we do more commercial. We’re trying to stay flexible, not be bound to one thing.”

For this issue’s focus on construction, Riley talks about how his eight-year-old company has continued to evolve, the lessons he learned from the Extreme Makeover project, and how he’s giving back to the community — and helping to raise up the next generation of builders — in some unique ways.

One Big Week

Riley started out in the construction business working for his uncle, Andrew Crane, president of A. Crane Construction in Chicopee.

“My family has always been around construction, and I’d been around it all my life,” he said, adding that, with Crane, “I learned a lot of hands-on parts of the job. I found I really enjoyed this business, this industry. Then I started a family and decided to start my own business.”

That was a challenge, he said, but he intentionally started small, focusing on home repairs and gradually ramping up to larger remodeling projects and whole-home renovations. When the Great Recession began, construction was among the hardest-hit industries, but home remodeling took less of a dip, and Riley stayed busy.

And then ABC came calling, just four weeks before the planned blitz build in Springfield. Riley was recommended to Extreme Makeover producers by the Home Builders Assoc. of Western Mass. and other contractors, including Crane — even though he had never actually built an entire house.

The homeowner was Sirdeaner Walker, a single mother who lived on Northampton Avenue with two daughters, a sister, her mother, and her grandmother. A seventh person used to live there — her son, Carl Walker-Hoover, who took his own life in 2009 after being incessantly bullied by peers at the New Leadership Charter School in Springfield.

Nick Riley

Nick Riley on site at the one-week Extreme Makeover project in September 2011.

In the months following the tragedy, Walker became a strong advocate against school bullying, successfully pushing for anti-bullying legislation in Massachusetts, meeting with federal lawmakers and President Obama, and establishing a foundation in her son’s name that raises awareness of the bullying issue and scholarships for area students. But her house, in the Upper Hill neighborhood close to Springfield College, was run down and riddled with plumbing and electrical issues — in short, the kind of need, coupled with an emotional story, that the show specialized in.

“The family was amazing — and they’ve really maintained the house,” Riley said, noting that not every Extreme Makeover beneficiary has done so. “They’re amazing owners, with the things they’ve done and continue to do. It was well worth our time. Everyone involved agreed that the project went extremely well.”

Riley was starting work on another new-home build at the time, and since then, he’s expanded into other such projects, he said. “We’ve been adding more and more new construction as the economy gets a little better and the housing market starts to regain a little strength. But we haven’t gotten away from what we started out doing, remodeling kitchens and bathrooms. That’s what we most enjoy doing. We like working on people’s houses and making them into homes.”

The recession did scale back some homeowners’ plans, he noted. “It was smaller repairs and remodeling. People weren’t spending money on big-ticket items — kitchens, really ornate bathrooms — but they were still remodeling their homes. Fortunately, insurance work propped that up.”

He referred specifically to the freak weather year that was 2011, which started with an epidemic of ice dams and leaking roofs, included the June tornadoes and the August tropical storm and flooding, and concluded with a freak snowstorm two days before Halloween. BusinessWest has spoken with many contractors who said insurance work stemming from those events carried them through a rough year or two, and Riley was no exception.

Today, though, he sees an improving economy starting to make a positive difference in home building and remodeling.

“It’s far better than five years ago. I think the housing market has a lot of hurdles to overcome, but it’s definitely improving,” he said. “I’m not an economist, but I see very slow improvement over the next 10 years. In my opinion, we’ve still got a lot of negatives to overcome. Regulations, material prices, and land costs are really three keys slowing things down. I think the demand for new housing is there; the challenge is building it at prices someone can afford.”

Next Generation

With his company’s success, Riley said, has come an increased civic involvement, efforts that go far beyond financially supporting community organizations and getting involved with Rebuilding Together Springfield, which was formed in the wake of the tornadoes.

It also extends to Student Builders, an effort N. Riley launched to help young people gain experience in the building trades.

“It’s something we set up to help out vocational kids at Chicopee Comp,” he explained. “Two years ago, we built a house on McKinstry Avenue. Well, we didn’t build it — we just facilitated the financing and worked out the logistics and coordination, so students at Chicopee Comp were able to have a real hands-on project, able to build a house from start to finish.

“It was a great project to help the students figure out if that’s what they want to do for a living,” he continued. “It was a good project to train the kids and develop a better workforce, because in this industry, it’s hard to find quality employees. It’s so hard to find the workforce for what we do.”

A second build is scheduled for 2015, and he’d like to see a project begin every two years. “Whatever proceeds come from the house, if it ends up making money, goes right back to the kids in the form of tools or scholarships or into the next project. The idea of doing it every other year or so is that, over four years, the kids are able to at least see part of a project.”

As for his own business development, Riley has seen an evolution in the way customers approach projects, and said the change has probably been more dramatic for contractors who have been in the game a lot longer. In short, it has to do with the expectations of clients and the ideas they come with.

“With social media and things like Pinterest, people are able to find ideas and pictures and things like that,” he said. “Years ago, it was, ‘it’s a bathroom; can you put in a toilet and sink?’ Now, there are hundreds, thousands of sinks, bathtubs, and tile configurations they can visualize on sites like Pinterest.”

Personally, he doesn’t mind the more detailed input. “It certainly helps with the design aspect. A lot more creativity is going into these projects,” he said, whether it’s a client seeking an ultra-modern look or the recent customer in Chicopee who wanted the bathroom design to reflect the 1880s when the house was built, complete with a claw-foot tub and hardwood floors instead of tile.

“The best part about this job is being able to have a customer say, ‘this what I want; this is my vision,’ and you’re able to put it together for them,” he told BusinessWest. “We’re doing something different every day in this industry. That’s one of the main reasons why I love doing what I do — it’s something different every day.”

Of course, it’s still a challenging profession, one still crawling slowly from the tough years of the recession. Even so, Riley said, he managed to avoid the lows some builders experienced and keep making families happy — although it usually takes more than a week to do so. “We’ve been able to grow consistently every year. We’ve been very fortunate.”

Joseph Bednar can be reached at  [email protected]

 

Briefcase Departments

MGM Springfield Wins Casino License
SPRINGFIELD — MGM Resorts International received a unanimous vote from the Massachusetts Gaming Commission (MGC) approving an agreement to award MGM Springfield a license to operate a resort casino in downtown Springfield. This is the first approval of a casino license in the Commonwealth. The commission’s decision comes after an extensive, two-year process of hearings and background investigations culminating in a final week of hearings and deliberations. MGM formally announced its interest in a resort casino in Springfield in August 2012. At one time there was a field of five companies vying for the sole Western Mass. casino license. The MGM Springfield site is located on approximately 14.5 acres of land between Union and State streets, and between Columbus Avenue and Main Street. Jim Murren, chairman and CEO of MGM Resorts, called it “a great day for Springfield, the Commonwealth of Massachusetts, and MGM. We’re proud of what our talented team and our many dedicated city and community partners have accomplished together. We thank the Massachusetts Gaming Commission for its thorough vetting process and look forward to continuing our work with Springfield Mayor Domenic Sarno and other Springfield and Western Mass. elected officials and governmental leaders, along with residents and businesses of Springfield and the region, as we move this project forward.” Murren was joined by MGM Resorts President Bill Hornbuckle and MGM Springfield President Michael Mathis for the decision at the MassMutual Center. The crowd gathered included elected officials; civic, business, and community leaders; and MGM Springfield supporters. MGM Springfield, an $800 million investment, is designed to ignite an urban revival. MGM and its professional partners worked painstakingly to put together a design that celebrates the history of Springfield while moving the Gateway City into a new era of commerce and economic opportunity. The integrated resort casino is designed to enhance the entire urban center of Springfield. The mixed-used development project calls for a 25-story, 250-room hotel with world-class amenities, including a spa, pool, and roof deck; 125,000 square feet of gaming space with 3,000 slot machines, 75 gaming tables, a poker room, and a high-limit VIP gambling area; about 55,000 square feet of retail and restaurant space that will accommodate 15 shops and restaurants; and a multi-level parking garage. Plans also envision a high-energy dining, retail, and entertainment district with an eight-screen cinema, bowling alley, and outdoor stage. This will be developed by Davenport Properties of Boston, in partnership with MGM on land now occupied by the tornado-ravaged South End Community Center and Howard Street School. Michael Mathis, MGM Springfield president, said, “MGM is very grateful to the MGC and, most importantly, to our supporters. Today’s decision says yes to jobs, yes to downtown revitalization, and yes to opportunity and hope. We have been, and will continue to be, a committed partner to the city and the Commonwealth. We have worked hard to develop the strong relationships necessary to create a world-class urban casino resort proposal that will anchor a renaissance for an important gateway city and the region around it. We now look forward to that becoming a reality.” MGM Springfield will bring 3,000 permanent jobs and 2,000 construction jobs to downtown Springfield. MGM has established a hiring goal of 35% of the workforce from the city of Springfield and 90% from a combination of Springfield and the region. Additionally, MGM Springfield has entered into surrounding-community agreements with neighboring communities providing for tens of millions of dollars. However, all casino projects in the Commonwealth still face the threat of a ballot repeal of the casino law, now that the Supreme Judicial Court has allowed the question to appear on the November ballot. Because the repeal effort hangs in the balance, the MGC and MGM entered into an agreement to award the single Category 1 (resort-casino) license available for Region B (Western Mass.) contingent on the outcome of the repeal matter. The future date allows the postponement of the licensing and related fees until the repeal question is resolved. “The City of Springfield deserves a brighter economic future,” Mathis said. “Its residents spoke loudly when they voted yes for MGM Springfield in a July 2013 referendum. A successful repeal would mean the loss of good jobs, new economic development, and a needed revenue stream. It would also eliminate the opportunity to recapture billions of dollars currently lost to neighboring states. MGM is ready to help the Commonwealth achieve these worthy goals.”

SJC Approves November Referendum on Casinos
BOSTON — On June 24, the state Supreme Judicial Court cleared the way for a repeal of the state casino law in November’s election. In a unanimous vote, the SJC ruled that Attorney General Martha Coakley was wrong to reject the anti-casino ballot question last year. “We conclude that the attorney general erred in declining to certify and grant the requested relief so that the initiative may be decided by the voters at the November election,” the court said in a lengthy decision written by Justice Ralph Gants. The ruling paves the way the way for what experts predict will be a protracted — and expensive — campaign that will certainly draw significant national interest. Commenting on the court’s decision, Springfield Mayor Domenic Sarno stated, “I appreciate the due diligence and consideration the SJC has given to this case. Going forward, we will proceed like we did last year before our local referendum and present the facts on what this means to not only Springfield but to Western Mass. and the entire Commonwealth.” He argued that the two main keys to knocking down poverty and public-safety issues inurban America are education and jobs. “People are hungry to work. MGMSpringfield is a massive jobs-generation project. It also means $50 milliondollars in local vendor procurement opportunities and the redevelopment of the downtown area heavily affected by the June 1, 2011 tornado.” He added, “The entertainment attractions that MGM Springfield will offer to all of New England will not only bring new life and vibrancy to Western Mass., but help to repatriate over a billion dollars currently leaving Massachusetts to other resort destinations. We are prepared and optimistic that, once the voters of the Commonwealth see and hear all the facts, we will prevail.” Michael Mathis, president of MGM Springfield, also weighed in on the decision in a preparedstatement. “MGM Resorts has spent three years collaborating and talking with the people of Western Mass. on the value of a casino resort as a unique economic-development catalyst,” he said. “We are confident that our urban revitalization project in Springfield, one of the Commonwealth’s most prominent gateway cities, is something to which all Massachusetts voters can relate. It is a comeback story in progress with hardworking people eager to grow jobs and get back to work. We are fully prepared to extend this message to a larger audience through a statewide campaign to educate the voters on the enormouseconomic benefits that would be lost to the taxpayers of the Commonwealth in a repeal.”

DevelopSpringfield Announces Grant for State Street Improvements
SPRINGFIELD — DevelopSpringfield announced that it has awarded a $25,321 grant for facade improvements to the 886-892 State St. property owned by Lorilee I, LLC. Building tenants include the new restaurant Q Smokin’ Good Food. The grant is made possible under DevelopSpringfield’s Corridor Storefront Improvement Program, which provides grants of up to $10,000 per storefront for exterior improvements to first-floor businesses located on State and Main streets in Springfield. Improvements to this space included renovations to three separate storefronts, two which were combined to create the new restaurant space. The recently awarded funds were used to revitalize and repair the existing façade and included new windows, doors, and signage. The grant is supporting a substantial investment for improvements to the building by the property owners. Q, featuring homemade southern barbeque, opened in mid-May. “We are grateful for DevelopSpringfield’s support of our façade renovations. We are a family-run business and are thrilled to bring our love of great southern barbecue to the neighborhood,” said Craig Spagnoli, Q co-owner. “We’ve already received great feedback from folks who have appreciated the visible improvements to the building and have also enjoyed our food. We serve both lunch and dinner, along with takeout, and look forward to serving this community.” The project shows a strong commitment to reinvestment and revitalization along the State Street corridor. It is also an example of initiatives recommended in the State Street Redevelopment Program and the Rebuild Springfield Plan to focus on strategic redevelopment in this area. For more information on the Corridor Storefront Improvement Program, visit www.developspringfield.com and click on ‘programs,’ or contact Jay Minkarah, DevelopSpringfield President and CEO, at (413) 209-8808 or [email protected].

Northampton Jazz Festival Seeks Additional Funding
NORTHAMPTON — Facing the loss of a major sponsorship, the founders and organizers of the fourth annual Northampton Jazz Festival are looking to the community for financial support so that September’s full slate of offerings can continue to be held free of charge. This year’s festival is slated to begin Tuesday, Sept. 2 with various events held each day of the week, leading up to the Saturday, Sept. 6 main festival event from 11 a.m. to 9 p.m. in downtown Northampton. Musicians on tap will include some of the “most cutting-edge players, mostly from the New York scene,” said Tom Reney, host of WFCR’s Jazz a la Mode radio show. Rick Gifford, a founding member of the board of directors, said the cost of the festival is about $35,000 per year: $15,000 for the musicians and another $20,000 in maintenance and set-up costs. This year, the festival lost an annual $10,000 sponsorship from a large corporation due to a change in its funding priorities. Gifford and fellow festival board members are hoping to close the gap with new business sponsorships as well as private donations, which they are seeking from the community at large for the first time. “We’re determined to continue to make it a free concert for participants,” Gifford said. “All of the music that is supported by our sponsors and patrons of the arts is designed to allow people of any walk of life with an interest in jazz to come to the jazz festival and not worry about buying a ticket. Northampton is all about inclusion. That is the mission of the Jazz Festival, too.” To help close the gap, organizers held a private fund-raising party on June 4 in Northampton, raising more than $3,500 and bringing the total needed down to $11,500. “Supporting the festival is supporting the vitality of the region. I am committed to do what I can to continue to keep free and open jazz alive in this Valley,” said Allen Davis, founder of the Davis Financial Group, LLC, in Hadley and a patron of the festival. Willie Hill, director of the Fine Arts Center at UMass Amherst, added that “we must dig as deep as we possibly can to support jazz and pass it on to our children and the next generation, or it will die as an American art form.” Events begin Tuesday, Sept. 2 with a performance by vocalist Giacomo Gates at the Northampton Jazz Workshop at the Loft at the Clarion Hotel at 7:30 p.m. Next, Wednesday, Sept. 3 and Thursday, Sept. 4 are Jazz and Food Nights at Popcorn Noir in Easthampton and Sierra Grill in Northampton, starting at 6 p.m., and on Friday, Sept. 5, the ‘Northampton Jazz Strut’ will give music lovers a chance to explore different venues across downtown Northampton and hear a number of local and regional jazz performers. At Saturday’s signature Northampton Jazz Festival event, featured performers will include Etienne Charles & Creole Soul, the Steve Davis Quintet and the Champian Fulton Quartet, the Seamus Blake Band, FlavaEvolution, the Miro Sprague/Marty Jaffe Group, and Hendrik Meurkens/Scott Mullet with the Green Street Trio. The festival will also feature the 12-Mile Meal event (12milemeal.com), a battle between three local chefs who are given locally raised ingredients and must cook a dish on the spot with those ingredients. Participating in this year’s challenge will be Xavier Jones of Viva Fresh Pasta of Northampton, Brian Graham of Johnny’s Tavern in Amherst, and Chef Casey Douglass of Galaxy Restaurant/Lounge in Easthampton. For more information, visit northamptonjazzfestival.org or contact Gifford at (413) 582-7925. Contributions can be sent to Northampton Jazz Festival, P.O. Box 641, Northampton, MA 01060.

Massachusetts Adds 9,100 Jobs in May
BOSTON — The Bureau of Labor Statistics’ (BLS) preliminary estimates show that Massachusetts added 9,100 jobs in May and the total unemployment rate dropped 0.4% from the April rate to 5.6%. Over the month, jobs were up 9,100, with private-sector jobs up 8,800. Since May 2013, Massachusetts has added a net of 49,700 jobs, with 51,300 jobs added in the private sector and 300 added in the public sector. The total unemployment rate was down 1.4% from the May 2013 rate of 7%. Not only are Massachusetts jobs above the April 2008 high point before the latest recession, they also exceed the February 2001 pre-recession job level. BLS also revised its April estimates downward to a 2,000-job loss from the 1,600-job loss previously reported for the month. Meanwhile, nationally, employers added 217,000 jobs in May, pushing total employment to 138.4 million, or slightly above the previous peak reached in January 2008 as the recession got underway, the Labor Department reported. The six-plus years it took to fully recover the jobs represent the longest unemployment slump since World War II. The unemployment rate, which held steady at 6.3% in May, remains well above the 4% to 5% levels that preceded the recession, a sign that the economy has not generated jobs quickly enough to keep up with population growth.

Advertising Club Seeks Pynchon Nominations
SPRINGFIELD — The Advertising Club of Western Massachusetts is seeking nominations for the 99th annual William Pynchon Award, the area’s oldest community-service recognition program. Established in 1915, the award honors individuals from all walks of life who go beyond the call of duty to enhance quality of life in Western Mass. communities. Social activists, philanthropists, educators, clergy, physicians, journalists, and business leaders have received the award in years past. To nominate an individual, submit a one-page letter explaining why the nominee should be considered. Please include brief biographical information, outstanding accomplishments, examples of service to the community, organizations he or she is or has been active in, and the names, phone numbers, and e-mail addresses of at least three people who can further attest to the nominee’s eligibility for induction into the Order of William Pynchon. All nominees will be considered and researched by the Pynchon trustees, comprised of past and present presidents of the Advertising Club. Nominations must be submitted by end of business on Friday, July 11 to: William Pynchon Trustees, Advertising Club of Western Massachusetts, P.O. Box 1022, West Springfield, MA 01090, or by e-mail to [email protected]. The 2014 Pynchon medalists will be announced on Friday, Sept. 12. The Pynchon awards dinner and ceremony will be held on Thursday, Nov. 20 at Chez Josef in Agawam.

Leadership Pioneer Valley Graduates Class of 2014
NORTHAMPTON — The 2014 class of Leadership Pioneer Valley (LPV) graduated on June 5 in ceremonies at the Smith College Conference Center. Prior to getting their certificates, the 35 participants in the 10-month program presented their accomplishments from working in six teams on issues facing the region. Each project was submitted by a local nonprofit or past LPV team. Three of the projects were continuations from prior years, and the nonprofit partners included Peace Jam of New England, STCC’s Latino Success Project, and the Food Bank of Western Massachusetts. Project topics included increasing access to higher education, attracting and retaining young professionals, publicizing regional history, engaging young people in leadership, and connecting local colleges and universities to the regional food bank. Each team offered expertise and energy to make a difference on community challenges from throughout the region. Each team project afforded experiential-learning opportunities and the chance to furthercommunity trusteeship while making a real impact in the region. Teams also had to collaborate with their partners to reach their own goals and meet the expectations of the nonprofit partners. Each participant participated in day-long monthly sessions from October until May, featuring seminar-style leadership-development sessions and hands-on field experiences in communities throughout the Pioneer Valley. Through the program, they refined their leadership skills, gained connections, and developed a greater commitment to community trusteeship and cultural competency. The culturally diverse class of 35 men and women represent nonprofit, private, educational, and public organizations throughout Hampden, Hampshire, and Franklin counties. The 2014 graduates are: Sherill Acevedo, Baystate Medical Practices; Jasmine Amegan, Westfield State University; Kerri Bohonowicz, Community Health Center of Franklin County; Amy Britt, Tapestry Health; Ronda Carter, Health New England; Christina Casiello, MassMutual; Jenny Catuogno, Gaudreau Insurance; Tammy-Lynn Chace, Amherst Area Chamber of Commerce; Eliza Crescintini, Children’s Study Home; Geoffrey Croteau, MassMutual Charter Oak Insurance & Financial Services; Nasheika Durham, YMCA of Greater Springfield; Andrew Fletcher, Holyoke Community College; Kelsey Flynn, MassMutual; Valerie Francis, Health New England; Meghan Godorov, Mount Holyoke College; Cynthia Gonzalez, Greenfield Cooperative Bank; Richard Griffin, City of Springfield’s Economic Development Department; Rachel Jones, Springfield Technical Community College; Kevin Jourdain, Sisters of Providence Health System; Diane LeBeau, Westfield State University; Yamilette Madho, Big Y Foods Inc.; Matthew Kullberg, WGBY; Rosemarie Marks-Paige, Health New England; Josiah Neiderbach, Pioneer Valley Planning Commission; Lizzy Ortiz, City of Springfield’s Office of Housing; Beena Pandit, MassMutual; Lee Pouliot, City of Chicopee; Jennifer Sanchez, Springfield Technical Community College; Isabel Serrazina, Springfield Housing Authority; Nicole Skelly, United Bank; Kyle Sullivan, John M. Glover Insurance; Colin Tansey, Specialty Bolt & Screw; Todd Weir, First Churches of Northampton; Christopher Whelan, Florence Savings Bank; and Jonencia Wood, Baystate Health.

State Requires Utilities to Modernize Electric Grid
BOSTON — Gov. Deval Patrick’s administration announced that the Department of Public Utilities (DPU) has issued two groundbreaking orders requiring Massachusetts electric-distribution companies to modernize the electric grid, building on the Commonwealth’s national leadership on energy efficiency and renewable energy. With these orders, Massachusetts is the first state in the nation to require electric-distribution companies to take affirmative and far-reaching steps to modernize the electric grid. “The grid-modernization order builds on Gov. Patrick’s commitment to strategic investments in innovation and infrastructure, and creates jobs,” said Energy and Environmental Affairs Secretary Maeve Vallely Bartlett. “By implementing grid modernization, Massachusetts will once again be leading the nation in the clean-energy revolution and enabling customers to participate in how and when they consume energy.” The DPU’s order requires each utility to develop and implement a 10-year grid-modernization plan, to be updated regularly. The DPU determined grid modernization will provide several benefits, including empowering customers to better manage and reduce electricity costs; enhancing the reliability and resiliency of electricity service in the face of increasingly extreme weather; encouraging innovation and investment in new technology and infrastructure, strengthening the competitive electricity market; and addressing climate change and meeting clean-energy requirements by integrating more clean and renewable power, demand response, electricity storage, microgrids, and electric vehicles, and providing for increased amounts of energy efficiency. The companion order on time-varying rates recognizes that the cost of electricity changes dramatically over the course of a day and year. Currently, most customers pay a flat rate.

Chamber Corners Departments

ACCGS
www.myonlinechamber.com
(413) 787-1555

• July 9: ERC5 Member Appreciation Night with the Western Mass. Pioneers, 5:30-7:30 p.m., at Lusitano Stadium, 400 Winsor St., Ludlow. Enjoy an exhibition game, food, contests, surprises, and more. Reservations are complimentary for ERC5 members, $5 for general admission. Reservations may be made online at www.myonlinechamber.com or by contacting Cecile Larose at [email protected]. The ERC5 is an affiliate of the Affiliated Chambers of Commerce of Greater Springfield
• July 14: ACCGS Annual Golf Tournament at the Ranch Golf Club in Southwick. Schedule: 10:30-11:30 a.m., registration/practice; 11 a.m.-noon, course-side lunch; 12:30 p.m., shotgun start. Cost: $600 for a foursome, $150 for an individual golfer, $30 for reception only. Reservations may be made online at www.myonlinechamber.com or by contacting Cecile Larose at [email protected].

AMHERST AREA CHAMBER OF COMMERCE
www.amherstarea.com
413-253-0700

• July 21: Amherst Area Chamber of Commerce 11th Annual Golf Tournament, 10:30 a.m. to 7 p.m., at Hickory Ridge Golf Course, Pomeroy Lane, Amherst. Registration and lunch are from 10:30 a.m. to noon, with a shotgun start at noon, and reception and dinner starting at 5 p.m. Cost: $125 per player. Presented by Hampshire Hospitality Group. Co-scholarship sponsor: Cooley Dickinson Health Care. Silver sponsors: Encharter Insurance, J.F. Conlon & Associates, MBA. Lunch sponsor: Davis Financial Group, LLC. Dinner sponsor: Fallon Community Health Plan. Bronze sponsors: Daily Hampshire Gazette, NEPM, Steve Lewis Subaru. Carts sponsor: Taylor Rental. Water sponsor: Atkins Farms Country Market. Towels: Hampshire College.

GREATER EASTHAMPTON CHAMBER OF COMMERCE
www.easthamptonchamber.org
(413) 527-9414

• July 10: Netwrking By Night Business Card Exchange, 5-7p.m. Hosted by the Oxbow Water Ski Show Team, 100 Old Springfield Road, Northampton. The program will feature a gala waterski show and networking under the tent on the shores of the Oxbow. Door prizes, hors d’ouevres, and host beer and wine. Sponsored by Mantis Graphics and William F. Steplar Financial Services. Tickets: $5 for members, $15 for future members. RSVP requested.
• July 25: 30th Annual Golf Tournament, at Southampton Country Club, 329 College Highway, Southampton. Scramble format with 9 a.m. shotgun start. Games, contests, and raffles. Team fees include lunch and steak dinner. Major sponsors: Easthampton Savings Bank and Five Star Building Corp. Event sponsors: Innovative Business Systems Inc. and TurningLeaf Design. Opportunities for business exposure include tee sponsors, donations to the golfer’s gift bag, and raffle-prize donations. Team fees: $440; tee sponsorships: $75/$125. This year’s 30th anniversary tournament will honor William Cater Jr., the first golf chairman. Contact the chamber to sign up a team, arrange a sponsorship, or make a raffle or gift prize donation.

GREATER WESTFIELD CHAMBER OF COMMERCE
www.westfieldbiz.org
(413) 568-1618

• July 10: The Chamber’s 37th Annual Pancake Breakfast, 7-11 a.m., at South Middle School, 30 West Silver St., Westfield. Sponsored by: City of Westfield, Walmart, Appalachian Press, Noble VNA, and Peppermill Catering. Highlights: Vendor tables, bounce house, face painting, music, and more. Cost: adults, $6; seniors, $5; children under 12, $3. For more information, call Pam at the chamber office at (413) 568-1618.

WEST OF THE RIVER CHAMBER OF COMMERCE
www.ourwrc.com
(413) 426-3880

• August 18: Annual Golf Tournament, at the Ranch Golf Course, Southwick. Registration is at 11:30 a.m., with lunch at noon and a shotgun start at 1 p.m. Cost: $125 for golf and dinner. For more information or for tickets, contact the chamber office at (413) 426-3880 or e-mail [email protected].

Agenda Departments

The Clark Reopens
July 4: Enjoy hot dogs, live music, balloons, and other family fun on the East Lawn of the Clark Art Institute in Williamstown, which reopens at 1 p.m. after an extensive renovation. Admission is free on grand-opening day. Galleries will be open until 9 p.m., and the Eagles Band will perform at 7 p.m., followed by fireworks at 9. Founded in 1936, the Eagles Band is the oldest continuing performance ensemble in the Berkshires, performing music from the late ’30s through the early ’50s, in styles ranging from traditional brass to contemporary and pop arrangements. Guests are welcome to return throughout the summer (admission $20, students and under 18 free), with new exhibitions including “Make It New: Abstract Paintings from the National Gallery of Art,” which will include Jackson Pollock’s “Lavender Mist,” opening Aug. 2. Perhaps the most impressive work of all is the Clark’s new, 42,650-square-foot Visitor Center — designed by the Pritzker Prize-winning architect Tadao Ando, who is known for incorporating landscape into his design. The center boasts new dining facilities, a museum shop, outdoor terraces, and 11,070 square feet of additional special exhibition space.

Berkshires Arts Festival
July 4-6: Now in its 13th year, the Berkshires Arts Festival has become a regional tradition. Thousands of art lovers and collectors are expected to descend on the Ski Butternut grounds in Great Barrington to check out and purchase the creations of more than 175 artists and designers, as well as experiencing theater, music, and dance from local, national, and international acts. Founded by Richard and Joanna Rothbard, owners of An American Craftsman Galleries, the festival attracts top artists from across the U.S. and Canada. Visitors can also participate in interactive events like puppetry and storytelling, all the time enjoying a respite from the sun under tents and in the ski resort’s air-conditioned lodge. Admission ranges from $5 to $13.

Leadership Skills for Supervisors, Managers
July 24: Ensure the future of your organization by providing leadership skills for your supervisors and managers. The Principles of Leadership II series, sponsored by the Employers Assoc. of the NorthEast, emphasizes team-building skills. Participants will learn how to develop high-performance teams, lead change, and take their time-management and interpersonal skills to the next level. The series follows on the heels of Principles of Leadership I, which focused on the one-to-one relationship between the supervisor or manager and each of his or her direct reports. Participants in Principles of Leadership II, which begins on July 24, must complete five core programs — on topics ranging from team dysfunction to problem-solving skills; from time management to emotional intelligence — to receive the certificate of completion. To register, contact Sue Miller, director of Learning and Development at the Employers Assoc., at [email protected] or (877) 662-6444, ext. 3013.

Western Mass. Business Expo
Oct. 29: BusinessWest will present its fourth annual Western Mass. Business Expo at the MassMutual Center in downtown Springfield. The business-to-business show, which last year drew more than 2,000 visitors, will feature more than 100 booths, seminars, and Show Floor Theater presentations; breakfast and lunch programs; and a day-capping Expo Social. Details about specific events, programs, and featured speakers will be printed in future issues of BusinessWest. Comcast Business will again be Presenting Sponsor, while the social will be sponsored by Northwestern Mutual. Current Silver Sponsors are Health New England and DIF Design, and additional sponsorship opportunities are available. For more information on sponsorships or booth purchase, call (413) 781-8600.

Events Features
The Class of 2014 Has Its Day in the Sun

DSC_0632
DSC_0674The population of 40 Under Forty winners in Western Mass. officially reached 320 on June 19, as BusinessWest’s Class of 2014 received their plaques — and the applause of more than 600 people — at ceremonies at the Log Cabin Banquet & Meeting House in Holyoke. Perfect weather greeted guests on the penultimate day of spring, and they enjoyed one of the best networking events of the year. The gala featured fine food, music — each winner was introduced to a song of their choosing — and a chance to meet this program’s eighth class of rising stars, as well as many previous winners. On the pages that follow, we offer a fun look back at a memorable evening. Meanwhile, we’ll remind you that the nomination process for the Class of 2015 begins in roughly six months. So it’s time to start thinking about who could be the next members of this prestigious club. This year’s gala was sponsored by Baystate Medical Center, Fathers & Sons, Hampden Bank, Health New England, the Isenberg School of Management at UMass Amherst, Moriarty & Primack, P.C., Paragus Strategic IT, St. Germain Investment Management, and the Young Professional Society of Greater Springfield.

Program Sponsors:

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For reprints contact: Denise Smith Photography / www.denisesmithphotography.com / [email protected]

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From left, Jennifer Stratton, assistant professor of Education at Springfield College; Seth Stratton, class of 2014, attorney with Fitzgerald Attorneys at Law; Kathleen Schneider, senior director of Budget and Award Management for Save the Children; Michael Schneider, class of 2014, associate attorney at Doherty, Wallace, Pillsbury & Murphy, P.C.; Kevin Maltby, class of 2014, attorney at Bacon Wilson, P.C.; and his wife, Eliza Maltby.

DSC_0586Mike Matty, president of St. Germain Investment Management, one of this year’s 40 Under Forty sponsors, congratulates Patricia Faginski, vice president and financial advisor for the company and member of the class of 2014.






Below, from left, Melinda Moreno, adjunct professor at Bay Path College, networks with Tamara Blake, class of 2014, director of Psychology at Bay Path College and president and founder of Angels Take Flight; Lee Hagon, class of 2014, vocal music director at Minnechaug Regional High School; York Mayo, CEO of Community Volunteers; Angela Lussier, class of 2014, CEO of Anglea Lussier Enterprises; and Nick Rattner, editor at the Ugly Duckling Presse.

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Jeremy Casey, class of 2013, assistant vice president and Commercial Services officer at Westfield Bank, networks with Garett DiStefano, class of 2014, director of residential dining at UMass Amherst.
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From left, Terra Missildine, co-owner and operations manager at Beloved Earth Environmentally Friendly Custodial Services; Kyle Sullivan, class of 2014, business insurance broker at the John M. Glover Agency; Ashley Clark, assistant store manager, officer at TD Bank; Alfonso Santaniello, class of 2014, president and CEO of the Creative Strategy Agency; Juli Thibault, Manager of Talent Acquistion at Baystate Health; and Jesse Tolan, digital media coordinator at the Creative Strategy Agency.

DSC_0621Jill Monson, left, class of 2010, chief inspiration officer at Inspired Marketing, networks with Rich Griffin, project manager for the City of Springfield, and his wife, Nicole Griffin, class of 2014, president and CEO of Griffin Staffing Network.






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Representing Health New England, one of the program’s sponsors, are, from left, Robert Azeez, Medicaid behavioral health manager; Taylor Moore, credit and collections analyst; Kerri Kane, process improvement facilitator; and Yvonne Diaz, account executive for existing business.

DSC_0614Anthony Surrette, class of 2014, principal at Corbin & Tapases, P.C., stops for a picture with his proud mother, Theresa Surrette.

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From left, Sandy Cassanelli, class of 2014, CEO of Greenough Packaging, and her husband, Craig Cassanelli, president of Greenough Packaging, stop for a picture with Michael Schneider, class of 2014, associate attorney at Doherty, Wallace, Pillsbury & Murphy, P.C., and his wife, Kathleen Schneider, senior director of budget and award management for Save the Children.

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Representing Hampden Bank, an event sponsor, are, from left, Amy Scribner, vice president and director of marketing; Kristy Batchelor, branch manager at the Tower Square location; and Peg Daoust, branch manager at the Boston Road location.

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Representing the UMass Isenberg School of Management, an event sponsor, are Kyle Bate, left, academic advisor and director of regional program development, and Katherine Piedra, director of the full-time MBA program.



















DSC_0637Steve Oparowski, art director at Darby O’Brien Advertising, represents event sponsor Paragus Strategic IT near the main hallway, handing out martini glasses to the guests.



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From left, Mark Wisnewski, Greenfield town councilor, and his wife, Francia Wisnewski, class of 2014, regional program manager at Raising a Reader Massachusetts, network with Denise Hurst, class of 2014, quality improvement manager and human rights coordinator at the Department of Mental Health, and her husband, Justin Hurst, also a member of the class of 2014, owner of Hurst & Crane Investments, and a Springfield city councilor.

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Rich Griffin, left, project manager for the city of Springfield, stops for a photo with Jose Delgado, class of 2014, mayoral aide for the city of Springfield, and Danielle Emery, a second-grade teacher at Kensington Elementary School.

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Representing Monson Savings Bank are, from left, Jaimye Hebert, class of 2011, vice president of Commercial Lending; Melanie Garcia, teller; Robert Chateauneuf, class of 2014, assistant vice president of Commercial Lending; his wife, Shauna Chateauneuf, case manager at MassMutual Financial Group; and Sara Rodrigues, teller.

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From left, Seth Stratton, class of 2014, attorney at Fitzgerald Attorneys at Law; Jennifer Stratton, assistant professor of Education at Springfield College; and Seth’s mother, Mary Stratton, talk with Patrick Leary, class of 2007, shareholder and vice president of Moriarty and Primack, P.C., an event sponsor.

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Jason Randall, class of 2014, director of Human Resources for Peter Pan Bus Lines, networks with Pam Thornton, center, business development manager for United Personnel, and Cindy Landry, human resources generalist at Health New England.

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From left, Waleska Lugo-DeJesus, class of 2012, director of Multicultural Affairs at Westfield State University, networks with Ed Nunéz, senior business development officer at Freedom Credit Union and treasurer of the Young Professional Society of Greater Springfield, an event sponsor; Michelle Crosby, branch manager at PeoplesBank; Jason Tsitso, class of 2012, project manager at R&R Windows; and Sarah Tsitso, class of 2007, executive director of the Springfield Boys & Girls Club.

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Representing Fathers & Sons, an event sponsor, are, from left, Tony Quiterio, manager; Shera Smith, sales; Steve Langieri, sales manager; Bill Visneau, product specialist; Damon Cartelli, class of 2010, general manager; and Stephen Parent, sales director.

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Representing event sponsor Baystate Medical Center are, from left, Sean Gouvin, class of 2014, director of Facilities Planning and Engineering; Ryan Thomas, performance improvement coordinator; and Kevin Kirrane, process improvement coordinator.

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Ryan McCollum, left, owner of RMC Strategies, shares a moment with Erin Brunelle, class of 2013, realtor at Century 21 Hometown Associates, and Holyoke Mayor Alex Morse, class of 2014.

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Jim Barrett, managing partner of Meyers Brother Kalicka, P.C., one of five judges chosen to review this year’s 40 Under Forty nominations, receives a gift basket on stage. Each of the judges was given a basket in gratitude for their hard work.















SelfieGOBAlfonso Santaniello, class of 2014, president and CEO of the Creative Strategy Agency, surprises George O’Brien, BusinessWest editor, with a quick selfie as he accepts his award on stage at the Log Cabin.

Community Spotlight Features
Lenox Strives to Become a Year-round Destination

Channing Gibson, left, and Christopher Ketchen

Channing Gibson, left, and Christopher Ketchen want Lenox to become a year-round tourist attraction.

When Channing Gibson envisions what the town of Lenox will look like in the future, he sees a vibrant, year-round destination with a wide array of recreational activities that appeal to young people, along with the cultural attractions that have drawn tourists to the area for generations.

“Recreation could range from birding to biking, hunting, horseback riding, and cross-country skiing,” said the chair of the town’s Board of Selectmen. “We have a town beach on Laurel Lake, and although the traditional tourist comes here for relaxation and culture, there is an opportunity to attract people for recreation as well.”

Right now, the town is packed with tourists whose typical goal is to relax and enjoy the wealth of cultural events offered during the summer. In the coming months, many guests will also attend weddings, because the pastoral setting and large number of historic inns and hotels have made Lenox a popular place to get married. “There are so many places to stay that range from modest accommodations to high-end inns and hotels,” Gibson said.

But during the winter, business dies down, and many storefronts close their doors. In addition, young people in Lenox, as well as in other towns in the Berkshires, are leaving the area, and the town’s demographics reflect an aging population.

So the community is looking to create new recreational venues that would attract tourists year-round and appeal to young people. To that end, officials are waiting for the final report from a study conducted by the Conway School of Landscape Design. It is titled “Lenox’s 2013 Open Space and Recreation Plan,” and provides recommendations to improve existing natural and recreational resources.

In order to understand why the town has chosen this focus for its economic-development plan, Gibson said, it’s necessary to look at its past. He explained that the General Electric manufacturing plant in Pittsfield and the tourist industry played vital roles in the town’s economy for generations, and although GE closed its doors in 1986, Lenox continued to thrive, thanks to tourism.

“The Berkshire Visitors Bureau says that Lenox accounts for 40% of the tourist dollars spent in the Berkshires. Our geography works for us, and our hardworking innkeepers and people in the hospitality business make sure that visitors who come to the Berkshires want to stay in Lenox,” he said, adding that Canyon Ranch, Cranwell Resort and Spa, and Tanglewood, whose offices are in Lenox, are among the town’s leading attractions. “But even though we are in the right place, it’s something we can’t take for granted. We have to do things to improve revenues from tourism, and there is a lot of land available that is presently underdeveloped that can be put to good use.”

Town Manager Christopher Ketchen concurs, and says putting a new spin on tourism offers great potential. “We specialize in hospitality and making folks feel welcome, and the town offers picturesque natural beauty in winter as well as in spring, summer, and fall. Plus, we have been designated by the state as a green community and are starting to become known as a center for health and wellness.”

Gibson said the Conway report contains many suggestions, including the fact that existing trails, parks, and other natural resources could be linked by a pathway which would give residents and tourists easy access to recreational resources.

“There are lots of little pieces of land that could also be developed and linked by a trail that could be used for walking, biking, and more; it’s something we can do ourselves,” he told BusinessWest, adding that there is plenty of open space available for new recreational venues, which could increase the town’s vitality and help change its demographics. “Our goal is to find a way to take what worked in the past and bring it into the future.”

Need for Growth

When town officials created the FY 2015 budget, it included a fiscal-impact analysis. Gibson said it had been suggested by a consultant who did some free work for the town, and the Planning Board thought it was an excellent idea. “There are a lot of people with different ideas about what should be done in terms of economic development, and we were told it was important to understand what was needed and what was realistic.”

Unfortunately, it was eliminated from the budget due to cost. But since that time, several things have put a positive spin on the future.

The first is that Ketchen was hired in April; the town had been without a manager for almost a year. He had served as finance director in Hopkinton and deputy director of general government in Wellesley before moving to Lenox, and town officials are optimistic that his enthusiasm and ideas will result in concrete gains.

Ketchen says his plans include hosting open houses so interested builders and developers can meet town officials from different departments.

In addition, a concerted effort is being made to market the attractions in Lenox via the Internet. “In the past, the Select Board did very little in the way of marketing, other than maintaining our infrastructure,” Gibson said. “But now the Berkshire Visitors Bureau is promoting Lenox as a year-round destination with a Google display ad.”

Some businesses have also started their own marketing campaigns, and Gibson said they have been successful. “But we want to maximize the success and continue to promote the town and bring more tourists here,” he explained.

The Conway report will help facilitate that goal. Its recommendations take into consideration the results of two community forums, in which residents overwhelmingly stated that one of their top priorities was to protect the town’s natural resources. But although they want to maintain the pastoral views and ecological richness found in Lenox, the initial report showed that many do not know where the town’s parks are or where they can access hiking trails.

This needs to be remedied, and town officials hope they will also be able to add new recreational offerings. Collaborative efforts will be required to make the vision a reality, but if the plan is approved, it will allow the town to apply for competitive grants from the state as well as from other entities. In addition, Lenox will be able to use monies set aside beginning in 2006 when the town approved the Community Preservation Act. “The Conway report is timely, as last year the state added recreation to the areas in which Community Preservation funds could be used,” Ketchen said.

Although most people think of the Berkshires as a summer destination, he added, marketing will focus on events held during other seasons, such as the Apple Squeeze Festival in the fall; Shakespeare and Co., which hosts performances year-round; and the summer cottages built by wealthy individuals during the Gilded Age. “Some have been reused and turned into hotels and museums,” Ketchen said, citing Canyon Ranch and Ventford Hall Mansion and Gilded Age Museum as examples.

In addition, Lenox continues to maintain its infrastructure and retain the town’s reputation as a safe, beautiful community. “The majority of our efforts are aimed at tourism,” Gibson said. “We make sure the roads are well-paved, the town is run well, and we have good police and fire departments. It helps the community at large, but is also good for our tourist industry.”

Gibson says every town in the Berkshires is focused on bringing new business to the area, but they have different things to offer. For example, Pittsfield ranks high in terms of size and capacity of building space, while North Adams appeals to lovers of the arts. “So we needed to create our own fertile seed bed, because we don’t have the Mass Turnpike nearby or a lot of industrial space.”

Breaking Ground

Plans for a small, high-end boutique hotel and spa within a Gilded Age mansion were recently permitted, and a new Courtyard by Marriott hotel has received approval from the Zoning Board.

Both will add to the town’s character, but “the Marriott’s demographics are slightly different than our other inns and represent a young, energetic clientele,” said Gibson. “It’s exciting and could relate well to our plan to create new recreation and change our demographics.”

Ketchen agrees. “We have a lot to offer young people in terms of lifestyle. There is a small-town familiarity here that lends itself to a deep and meaningful sense of community, and this feels like fertile ground for businesses,” he said. “Focusing on year-round amenities will give us an opportunity to bring new vitality to the community, and our creativity will drive our economy in the future.”

Gibson is looking forward to bringing the vision to fruition. “I’m very excited about the potential represented in the Conway plan,” he said. “It’s still pie in the sky, and we are not there yet, but we have a good chance for success.”

Lenox at a glance

Year Incorporated: 1767
Population: 5,025 (2010)
Area: 21.7 square miles

County: Berkshire
Residential Tax Rate: $12.07
Commercial Tax Rate: $14.91
Median Household Income: $45,581 (2010)
Family Household Income: $61,413 (2010)
Type of government: Open Town Meeting, Board of Selectmen, Town Manager
Largest Employers: B Mango & Bird, Canyon Ranch, Boston Symphony Orchestra Inc., Cranwell Resort Spa & Golf
* Latest information available

Opinion
A Critical Moment for Springfield

EditorialPenWSJIt was Friday the 13th when the Gaming Commission came to Springfield to commit the state’s first casino license to a developer, in this case MGM.

Maybe they should have waited for another day.

The action taken by the commission was not unexpected, and in many ways it was a formality — MGM’s proposal to build a resort casino in Springfield’s South End has been the lone surviving bid for this region for more than seven months now — but this should have been a celebration.

Indeed, a city that has been struggling for decades, with everything from high unemployment to tornadoes, from a fiscal mess to a moribund central business district, was on the cusp of a new and exciting era. MGM was going to spend $800 million, create 3,000 permanent jobs, and transform several blocks in the tornado-ravaged South End.

But it wasn’t really a celebration, and for good reason. The referendum question regarding the fate of casino gambling in the Commonwealth has been hanging over this process like a wet blanket for months now, taking much of the festive spirit out of that gathering in Springfield.

And now, as most everyone knows, that referendum question will appear on the November ballot, following a unanimous vote of the state Supreme Judicial Court on June 24.

The next four months or so will be a wild, frantic period in the Commonwealth. This will be an intense, very expensive campaign that both sides are firmly committed to winning. They will hold nothing back — nor should they, because the stakes are incredibly high.

And it is not hyperbole to say that nowhere are they higher than in the City of Homes.

It was nearly two years ago when MGM first began wowing Springfield and raising hopes that something remarkable could happen here. At a high-tech, Vegas-style unveiling of the company’s plans for the South End at the MassMutual Center, politicians, business people, and residents looked at the flashy pictures and videos and started to dream — big.

Over the next several months, more companies had similar shows, and eventually people began to think that this could really happen here. And as the events of last fall unfolded, when West Springfield and Palmer voters said ‘no’ to proposals for their communities, some people here actually started to see a casino as a sure thing.

They should have known better.

There are no sure bets in casinos, and there are certainly no sure bets in the Commonwealth of Massachusetts.

In fact, it’s fair to say that momentum for casinos is eroding in this state. Recent polls, including one conducted by the Boston Globe, say otherwise, but it’s easy to get the sense that it’s all slipping away. The Gaming Commission has looked inept at times, many times, and there were enough votes like the shocker in Palmer to make people wonder how wide and deep the support for casinos really is in this state.

There are enough question marks about all this to prompt conversations about what will happen in Springfield if the anti-casino forces prevail in November.

These are not uplifting conversations, to be sure. Indeed, the prevailing opinion is that it will be a blow that Springfield will take a long time to recover from — if it ever does.

That’s because the city is now this close to seeing its landscape transformed, its downtown property climb in value, its stock rise, its name become known for something other than poverty and blight. But it’s equally close to seeing it all go by the boards, leaving, as we’ve said on many occasions and in many ways, no Plan B, C, or D for how to spark a turnaround.

As we said, many individuals and communities have a lot at stake in November’s vote. But none more than Springfield. This is a critical moment for the city.

Education Sections
Westfield State Works to Put the Dobelle Controversy Behind It

WSU Interim President Elizabeth Preston

WSU Interim President Elizabeth Preston

Elizabeth Preston acknowledged that, in the vast majority of cases, when someone in academia has the title ‘interim president’ in front of their name, they are usually in a caretaking role, holding down the fort until the institution chooses its next leader.

But at Westfield State University, that hasn’t always been the case. In fact, it’s been more of the exception than the rule, she said, noting that individuals have been called upon to restore order and change the tenor of front-page headlines in the wakes of scandals in the ’80s that led to the resignations of Frank Pilecki and Irving Buchen.

And that is the situation that Preston, formerly the school’s vice president of Academic Affairs, finds herself in as she serves as interim leader following the tumultuous end to what could only be called the Evan Dobelle era at WSU.

It’s been roughly eight months since Dobelle, who by then had the adjective ‘embattled’ seemingly attached to his name and title, abruptly retired amid a searing controversy over his lavish spending of university resources. Dobelle, who had been suspended from his $240,000-a-year job with pay while a law firm hired by the university’s board of trustees investigated his spending habits, had vowed to fight for that job, filing a federal lawsuit against the trustees and accusing the chairman of conspiring to destroy his reputation.

But he eventually stepped down for what he said was the good of the university — although state and federal lawsuits he’s filed against various parties are still pending — and Preston, who has also served as dean of faculty and chair of the school’s Communications Department, stepped into the breach, first as acting president, then as interim, which means she’ll serve until a new president is selected — a year from now, by most estimates. She will not be a candidate for the permanent position.

Today, most of the headlines concerning the university — and the Dobelle controversy — concern the size of the legal bills the school has amassed in this mess (roughly $1.3 million to date), and there is still the rather large matter of a state inspector general’s report on the school’s noncompliance with the state’s Public Records Law, which was due to arrive several weeks ago, but is still being awaited.

But Preston believes that, to a large degree, the university is succeeding with the ongoing work of putting the Dobelle scandal behind it and moving on with the present, and especially the future.

WSU community

Elizabeth Preston says the WSU community has recovered quickly from last fall’s controversy.

It is being helped in this regard by the school’s 175th-anniversary celebration — which has come in parts and is still in progress (more on that later) — because there have been a number of events that have helped the campus community focus on the positive, said Preston, and also change the tone of news coverage and begin the discussion about what the school could, and should, look like when it turns 200.

The sentiment can be summed up with the phrase ‘moving forward,’ which is more than the name given to a website (www.westfield.ma.edu/movingforward) created to serve as the university’s official resource for information on the inspector general’s investigation and related legal action.

Indeed, it is also a mindset.

Looking back on the academic year that began last September and ended in May, Preston said that, while there were some bright spots, this was what amounted to a timeout for the college, as the Dobelle controversy played itself out in the media, he eventually retired, and the school dealt with the aftereffects.

“And you can’t have a two-year timeout. You can’t sit in the break-down lane for two years. That’s simply not an option in higher education today,” she went on, adding that evidence that this won’t happen comes in a number of forms. They range from enrollment numbers for this fall, which are slightly higher than last year, and on target with the administration’s goals, to fund-raising efforts, including a successful initiative that was part of the recent 175th Anniversary Gala, to comments she’s received from faculty, students, and parents.

Meanwhile, there are other positive developments, such as the planned construction of a new science center, the matriculation of the school’s first class of nursing students last spring, and a collaborative initiative with Holyoke Community College to improve access to, and the affordability of, a bachelor’s degree.

For this issue and its focus on education, BusinessWest talked at length with Preston about what being interim president means in this situation, and about what’s next for this school as it marks a milestone.

Altered State

Preston was vacationing in Yosemite National Park last July when the controversy surrounding Dobelle and his spending habits started to reach a boiling point.

She had only limited Internet access where she was staying, but enough to learn that a special meeting of the board of trustees had been called. “That’s when it first occurred to me that this was serious.”

That wasn’t the first time she allowed herself to think about having to assume the role of acting president — the vice president of Academic Affairs is next in line in such situations, according to the school’s well-entrenched succession plan — but it was the first time she thought it was a real possibility.

And four controversy-filled months later, it was reality.

A few weeks after that, her title changed to interim president, which is not an automatic progression, but a role she wanted and one the board of trustees asked her to accept.

It’s been a learning experience on many levels, one that has taken her out of what she called her “comfort zone” within academic affairs, but she’s found it rewarding in a number of ways.

“I was a little bit unprepared for the feeling of responsibility that I have — I’ve always been in a position where there was someone else who was ultimately responsible for things,” she explained. “There’s something very challenging about knowing that you’re responsible for the institution. That would be challenging under any circumstances, but under these circumstances, it’s been more difficult.”

Preston told BusinessWest that, from the beginning, she’s considered her job description as interim president to be fairly simple, even if carrying out that assignment isn’t.

“I thought I clearly had the responsibility for boosting morale and restoring confidence,” she explained, adding that she has gone about this in a number of ways, from effectively communicating not only with the campus but the outside community as well, especially with the ‘moving forward’ website, to putting in place spending safeguards to prevent another controversy like the one authored by Dobelle, to revamping the school’s financial-management team by creating two new positions that focus on internal auditing and risk management.

The website is a key part of the process of putting information in the hands of those who want and need it, and being completely transparent, she said, stressing the importance of communication — at all times, but especially in situations like these. The site answers often-asked questions about the inspector general’s investigation, which began last August, other investigations, ongoing litigation and the accompanying costs to the school, the impact of the scandal on enrollment and fund-raising, and even the search for a new president.

As she talked about the past academic year, using that term ‘timeout’ on more than one occasion, Preston said it’s obviously been a challenging time for the school — and for her.

But in some ways, she said she’s been pleasantly surprised by how quickly the school has seemingly recovered, while also acknowledging that maybe she shouldn’t be surprised.

Indeed, Preston told BusinessWest that, in many ways, the Dobelle scandal, while it received national and international coverage, did not leave what she would consider a deep mark on the school. Few on the campus were really affected by the spending controversies, she noted, and many at the school have been able to focus on the many positive developments from Dobelle’s tenure, and not on how or why it ended so badly.

“The controversy really hasn’t affected much of the work of the university,” she explained. “In terms of morale, Evan Dobelle did a lot of good things for this university, and he greatly elevated its profile.”


School of Thought

Backing up a bit, she noted that, prior to Dobelle’s arrival, WSU endured two caretaker interim presidencies following the departure of Vickie Carwein and then a failed presidential search. This led to what she called “pent-up energy” when Dobelle arrived that translated into a number of initiatives.

She used one — a greater focus on international programs — to show how this pent-up energy manifested itself.

“There was a lot of interest in international study-abroad programs and travel-abroad trips; the faculty had been proposing those kinds of programs for years on campus and hadn’t been able to get any traction,” she explained. “He [Dobelle] opened the doors to all kinds of international programs, and that was typical of a number of things.

“There was a lot of interest in movement on campus in a number of directions,” she went on, “and he elevated the profile of the institution and also empowered faculty and staff to do a number of things they wanted to do; there were a lot of people on campus who were very partial to his presidency.”

So when the controversy broke and Dobelle was eventually compelled to resign, some felt a sense of loss, while others experienced a sense of betrayal, she went on, adding that the extensive, global media coverage and commentary that slammed not only Dobelle, but the trustees — first for hiring him and then for an apparent lack of oversight — made matters much worse.

It all added up to a challenging period, but one that she doesn’t believe has lingered.

A new science building

A new science building, seen here in an architect’s rendering, is one of many positive developments taking place on the Westfield State campus.

“This really is a tight campus community, and people are really focused on the education and experience that our students receive,” she said. “So it was surprising to me how quickly things returned to a degree of normalcy on campus.”

She can’t pinpoint exactly when that happened, but a social event late last fall may have been a factor in accelerating the healing process.

“There were no speeches, and there was no program,” she said of the gathering. “There was just a chance for everyone to reconnect. I think that was the beginning of the process of rebuilding morale on campus.”

Meanwhile, the 175th anniversary and various celebrations to mark that occasion provided not necessarily a distraction, she went on, but a chance to focus on the institution’s history, future, and core values.

“When you celebrate something like a 175th anniversary, what gives that occasion such power is what it allows you to recognize and talk about where the institution has been, and also about the timeless values that have been the foundation of everything you’ve been doing, and how much they’re still present.

“It gave us a chance to celebrate being a public institution, our history of inclusion, and the centrality of service to our academic programs and the campus culture,” she went on, “because those have been part of the institution for 175 years, and it gave people a chance to be proud of who we are and where we’ve come from; it was very helpful in moving the institution forward.”

The festivities culminated with a gala on campus on March 29. The event raised more than $125,000 for scholarships, the highest total for a single event in the school’s history.

And the 175th celebration will continue, she said, adding that there is some “fuzziness” about the dates surrounding the school; the Legislature approved the charter for Framingham State and what became Westfield State in 1838, but the schools didn’t open until the fall of 1839.

Moving forward (there’s that phrase again), the school is looking at new enrollment of more than 1,500 students this fall, which will exceed the target set by administrators. Meanwhile, work is expected to commence this fall on the new, $48 million science building, the first new academic building on campus in nearly 40 years.

There are other initiatives, such as an RN-to-BSN initiative that will be part of a growing Allied Health program, as well as the articulation agreement with Holyoke Community College, which will enable students at HCC to transfer from that school’s online associate’s degree program to WSU’s complete online bachelor’s degree program.

“We have a lot going on here,” said Preston, adding quickly that such initiatives may not be generating big headlines, at least when compared to those stories about the school’s legal bills, but they do provide evidence that the timeout is clearly over.

Steady Course

Preston wanted to make it clear — and did — that the Dobelle controversy and its aftereffects are not entirely in the rear-view mirror.

The inspector general’s report still hangs over the campus, as do the lawsuits filed by Dobelle and the resulting legal fees. Meanwhile, there are several vacancies on the board of trustees resulting from resignations  and expiring terms.

“We’re not on the other side of this completely,” she told BusinessWest, adding quickly that, with the issues that matter most — those of morale, momentum, and positive energy with regard to what comes next — the school has in almost every sense turned the corner.

Which means that Westfield State University is moving forward — in a great many ways.

George O’Brien can be reached at [email protected]

Daily News

SPRINGFIELD — The Greater Springfield Convention & Visitors Bureau (GSCVB) announced the appointment of Sara L. Webster as the Marketing and Public Relations Manager. Webster started with the GSCVB in early June. Prior to accepting the position she worked as the director of marketing of the USF Sun Dome in Tampa, Fla. and as the marketing coordinator at the Ted Constant Convocation Center in Norfolk, Va. on behalf of Global Spectrum. A native of Bucks County Pennsylvania, Webster is a graduate of the University of South Carolina where she studied Sport and Entertainment Management. As marketing and PR manager, Webster will be responsible for media and public relations, social media, visitor services and other special events. The GSCVB, an affiliate of the Economic Development Council of Western Mass., is a private non-profit destination marketing organization that generates economic growth for Massachusetts’ Pioneer Valley by marketing the region as an ideal destination for meetings and conventions, group tours, sports and leisure travel.

Daily News

GREENFIELD — Kelli Barry has joined Baystate Franklin Medical Center as a philanthropy officer with the Baystate Health Foundation. She brings a variety of fund-raising experiences to her new role, most recently as the vice president of Development for Easter Seals Massachusetts, where she oversaw special events, foundation grants, and giving campaigns. Barry spent 14 years with the American Cancer Society (ACS), serving as the national director for Mission Integration for the Relay For Life. During that time, she developed a comprehensive plan to integrate the ACS mission priorities of health promotion, quality of life, and research, and to foster survivor/caregiver engagement through Relay For Life. Later, as ACS vice president of Income Development for Massachusetts, New England Division, Barry managed a statewide fund-raising team, oversaw budget development and management, and promoted volunteer and constituent engagement. In 2012, Barry was awarded the Massachusetts Unsung Heroine Award by the Massachusetts Commission on the Status of Women for her work with the American Cancer Society. “Making the move to Baystate Health and Baystate Franklin Medical Center is a personal cause for me,” she said. “My family members have received excellent care within our practices and hospitals, and I am dedicated to promoting strong, community-based healthcare in Western Mass.” A graduate of St. Anselm College with a bachelor’s degree in political science, Barry earned her master’s degree in public administration from American International College in Springfield.

Daily News

HOLYOKE — Kathy Bowler, executive director of the Holyoke Council on Aging, was recently honored with the Loomis Communities Elvira Whiting Ball award for outstanding service to older adults. More than 150 people celebrated with Bowler, and the reception raised $49,390 in support of the nursing centers at Loomis House in Holyoke and Loomis Lakeside at Reeds Landing in Springfield, which provide award-winning person-centered care to long-term residents, as well as physical-, speech-, and occupational-therapy programs that help people recover from illness or surgery and return to their homes more quickly. A lifelong resident of Holyoke, Bowler has been executive director of the Holyoke Council on Aging for 26 years. Currently 2,400 individuals are registered with the Senior Center and participate in programs that include transportation, social services, daily meals, tax preparation, tax work-off, fitness classes, health education, art and computer literacy, cultural events, and Learning in Later Life, all supported by an extensive volunteer program. Loomis Communities provides continuing care, specialized care, and health and wellness resources on four campuses: Applewood in Amherst, Loomis House in Holyoke, Loomis Lakeside at Reeds Landing in Springfield, and Loomis Village in South Hadley.