Community Spotlight

Angela and Isaac Mass, owners of the Greenfield Garden Cinemas, one of many intriguing storylines in the city’s downtown.

Isaac Mass was in law school, looking for a job that would allow him to not only earn a little money but get in some studying for the bar exam as well.

He had experience working at movie theaters and remembered that life in the projection room (these were the days before everything went digital) would provide him what he was looking for.

“Once you started the movie, you had nothing to do for a couple of hours,” he said, adding that he called George Gohl, co-owner of the Greenfield Garden Cinemas, and before long, he had a job. And he wasn’t in it long before he started setting his sights higher when it came to that downtown landmark, opened in 1929.

Indeed, when Gohl and his partner, Bill Goebielle, were facing the high cost of converting to that digital technology, Mass, who by then had set up a law office in downtown Greenfield, came through with financing for that project — a deal that came with an option to acquire the theater should it come up for sale.

Which it did, in 2019.

Fast-forwarding our story a little, Mass and his wife, Angela (both are BusinessWest 40 Under Forty alumni) are now the owners of the theater, the only cinema in Franklin County. The pandemic hit just a few months after they took ownership, and that was a long and difficult storm to ride out. But they’ve done it, their operation is in the black, and they’re looking forward to a big summer, with a new Superman movie and other projected blockbusters.

“What we’re seeing right now is a kind of renaissance — a dynamic fusion of entrepreneurship, creative energy, and community investment that is strengthened by deep collaborations between business and municipal support organizations.”

Greenfield Garden Cinemas is just one of many intriguing storylines in Greenfield — others involve everything from a new Starbucks to some new housing initiatives to the anticipated start of work to reimagine the former Wilson’s department store — and just one reason why many see a surge in energy and optimism in the community.

“What we’re seeing right now is a kind of renaissance — a dynamic fusion of entrepreneurship, creative energy, and community investment that is strengthened by deep collaborations between business and municipal support organizations,” said Jessye Deane, executive director of the Franklin County Chamber of Commerce. “The city’s evolution is not just happening — it’s being shaped intentionally. Greenfield isn’t growing by accident; it’s growing because people believe in it. They’re investing here. They’re creating jobs, art, and experiences that can only happen in a place like this — where rural ingenuity meets downtown opportunity.”

Hannah Rechtschaffen, director of the Greenfield Business Assoc. (GBA), which recently moved into its own space on Main Street, agreed.

“Greenfield is in a lovely moment of revitalization,” she told BusinessWest. “A lot of pieces of the puzzle were here when I got here two years ago; they just needed a push behind the visibility, the story we’re telling, the partnerships we’re building, and getting Greenfield more visibility Valley-wide.”

While there is progress, many challenges remain, especially when it comes to the loss of manufacturing jobs, ongoing struggles to replace them, county-wide population loss, and the housing front, where some new units are in the pipeline (more on that later), but the issue of affordability is causing some concern.

Hannah Rechtschaffen shows off the new Greenfield Business Assoc. space on Main Street.

“Housing is becoming a particular issue, both in the lack of inventory and the cost,” said Tony Worden, president and CEO of Greenfield Cooperative Bank. “Rents have increased, but even more troubling to me is the cost of single-family homes. Greenfield has always been the affordable alternative here in Western Mass. People who were priced out of other areas — particularly Hampshire County — could find reasonably priced homes here in Greenfield, but that is increasingly becoming a thing of the past.”

For this latest installment of its Community Spotlight series, BusinessWest turns its lens on Greenfield, a community where many pieces of the puzzle are coming together to make an intriguing picture — not unlike the ones shown in the cinemas.

Strong Arguments

It’s called the Strongest Towns Contest. This is a nomination-driven competition staged by strongtowns.org, with 16 communities competing in a bracket-style format similar to the recent March Madness.

Greenfield was one of those 16 towns, which are being measured essentially on how they’re faring against the complex problems facing cities and towns today. And it advanced to the Final Four, beating out Manchester, N.H. and then Silverton, Ore. to get there, with voters determining who will advance.

The city eventually lost to Harrisburg, Va., which went on to finals against Marion, Ohio, with the latter prevailing. Greenfield Mayor Ginny Desorgher was disappointed not to advance further, but buoyed by what the strong showing indicated — especially, in her view, unity and a sense of everyone pulling in the same direction when it comes to the city’s opportunities and challenges.

“People are working together,” she said, referring to everything from downtown cleanups and crosswalk-painting efforts to long-term economic-development initiatives. “So many things are citizen-led.”

Deane agreed. “Sometimes, rural communities fall into a scarcity mindset when it comes to economic development, but I’m seeing a fundamental shift in that mindset at the leadership level,” she noted. “We’re building bridges, not silos, which is critical in a county of 70,000 residents with a tax base that’s 75% residential.

“A business like ours relies upon a smart, educated workforce, and this cost of housing is worrying me for the future. Where are our employees going to live? Will there be a pool of qualified workers able to live in this area?”

“There is a palpable sense of alignment now,” she went on, adding that, last year, Greenfield secured a Massachusetts Downtown Initiative grant, which enabled the city, the GBA, the chamber, and the Crossroads Cultural District to explore opportunities for collaborative marketing and capacity building to enhance Greenfield’s regional profile.

Meanwhile, the GBA has initiated a roundtable series, which has effectively opened lines of communication between Greenfield stakeholders and re-engaged business owners and nonprofit leaders as local advocates, said Rechtschaffen, adding that these events have covered a wide range of topics, such as the return of a police substation to downtown.

“We recently started a property owners’ group to bring property owners together and get on the same page with them about new development that they’re looking to do, development that’s coming to Greenfield, best practices, lines of communication … we have a very active property-owners contingent.”

Along with this palpable sense of alignment comes several visible signs of progress, said Deane, noting, as one example, the expansion of Ja’Duke onto Main Street.

The Turners Falls-based provider of childcare services, performing-arts education (singing, dancing, and acting), and even driver education needed to expand, said owner Kim Williams, and chose a 25,000-square-foot space on Main Street in Greenfield, formerly occupied by Greenfield Community College.

Tony Worden says Greenfield has long been an affordable alternative in Western Mass., but times are changing, and it is becoming far less so.

“We’re excited … we believe this will be a catalyst downtown,” she said, adding that the facility, which will bring people of all ages to downtown Greenfield, is expected to increase vibrancy and stimulate economic growth. “Childcare is such a driver of economic development; if people have childcare, they can enter the workforce. Meanwhile, the arts center and drivers ed will bring more foot traffic, more vibrancy, more arts.”

Progress Report

There are other things happening in and around downtown, said Desorgher, including the reimagining of the former Wilson’s department store into a mix of street-level retail and housing on the upper floors, as well as new life for the historic Leavitt-Hovey House, the former home of the Greenfield Public Library.

The landmark, built in 1797 and vacant since the new library next door opened in the summer of 2023, was acquired by Greenfield Savings Bank, whose main office abuts the library, with the intention of housing its residential-lending program and wealth-management offices.

Meanwhile, there are some additional housing initiatives, said Desorgher, including units at the Wilson’s site and another 30 to 40 units at another site on Main Street. Meanwhile, the city is issuing an RFP for redevelopment of the Hope Street parking lot into additional housing.

That RFP has yet to be issued, but several developers have already expressed interest in the project, said Desorgher, adding that this is another indicator of positive energy in town and growing sentiment that Greenfield is a good place to land — for families, small businesses, and, increasingly, regional and national chains.

The arrival of Starbucks at the rotary off the I-91 exit — as well as the Aldi’s discount supermarket chain in that same area — provide more evidence, the mayor said.

“All this is indicative of what the future holds, and I can feel it in the fact that we haven’t even put out an RFP for the Hope Street parking lot for housing, but people have already reached out, indicating they’re interested. That’s a really good sign.”

As for the larger housing picture, she said studies indicate a need for several hundred additional units, and the projects in the pipeline will make only a small dent in overall need. But there is progress, especially downtown, which should provide a boost to existing businesses and also spark additional investment.

Still, there is general concern over the way home prices are rising and changing the equation in what has historically been an affordable community.

“My wife and I live in a neighborhood just off the Federal Street corridor — in close proximity to the Greenfield High School and Four Corners Elementary School — that has historically been known for its mid-sized homes and its affordability,” Worden told BusinessWest. “Over the past few years, we’ve seen a handful of homes on our street and adjacent streets sell for amounts that we used to expect from the Northampton and Amherst market.

“A business like ours relies upon a smart, educated workforce, and this cost of housing is worrying me for the future,” he went on. “Where are our employees going to live? Will there be a pool of qualified workers able to live in this area?”

Deane concurred.

“Like many communities across the Commonwealth, our growth is hindered by a shortage of available housing — and this is further exacerbated by aging infrastructure that requires significant investment,” she said. “At the same time, we’re seeing a real uptick in businesses and families looking to relocate here because the quality of life is exceptional, and at a glance, the cost of living is more manageable than in more urban markets. That growing interest is energizing, but we know we can’t grow sustainably unless we also address those foundational needs.”

Coming Attractions

As he talked about Greenfield, Bob Provost spoke with more than 75 years of experience. Sort of.

He’s the third-generation co-owner (with his sister, Robyn) of the general-contracting firm Mowry & Schmidt, which is handling the renovations of the Leavitt-Hovey House. He knows firsthand how the city has changed, and he has stories from those who managed the company before him.

“Greenfield was once a manufacturing hub back in the ’40s and ’50s, even up to the ’70s, but most all of those places have closed,” he said, adding that this has changed not only the employment equation, but the jobs mix for his company.

Indeed, Mowry & Schmidt did a good deal of work in many of the former mills — from exterior work to office renovations to millwright work, said Provost, adding that the portfolio has since shifted and now includes residential projects and more work for institutions such as the many banks in town, Greenfield Community College, Baystate Franklin Medical Center, and area private schools.

Overall, the city’s economy has largely shifted from manufacturing to service and the tourism and hospitality sector, with the latter becoming an ever-stronger force, said Deane, noting that Greenfield and Franklin County are growing as a destination, with Greenfield alone generating 6.7 million visits in 2024.

There are specific destinations and attractions, but also popular events such as the upcoming Bee Festival, during which the town celebrates its designation as the place where the beehive was invented, as well as the Green River Festival, a three-day celebration of music.

“Our marketing focus has shifted from generic outreach to specific, interest-driven storytelling — targeting Boomers who want to stay active, Millennials chasing Insta-worthy landscapes, and Gen Z looking for positivity and purpose,” Deane said. “We’ve also partnered with local event coordinators to promote bigger-ticket cultural and sporting events like Franklin County Pride, the Greenfield Winter Carnival, the Greenfield Triathlon, the Franklin County Fairgrounds, and the Green River Festival, with its great lineup of bands, coming in late June.

“Last April, the Franklin County Chamber launched an aggressive digital ad campaign promoting the Green River Festival and virtually introduced the fairgrounds and Greenfield to more than 2 million people,” she went on. “In large part to the success of this campaign, this year’s Green River Festival ticket sales saw a 13% increase over last year, with 25% of ticket buyers attending the festival for the first time.”

At Greenfield Garden Cinemas, Mass said people are going to the movies again — not quite as much as they did pre-pandemic, but the numbers are steady and even improving slightly.

And there is optimism for this summer — one of two busy times for movie theaters, with Christmas being the other — and later this spring as well. Indeed, in addition to a new Superman movie, there’s a live action Lilo & Stitch production, another Jurassic World offering, and a new Avengers movie, said Mass, adding that the cinemas cater mostly to seniors and families, so action movies don’t play particularly well.

But, overall, business is good at the cinemas, and across downtown Greenfield, where the coming attractions are, indeed, quite compelling.