The Greater Springfield Convention and Visitors Bureau (GSCVB) has announced 50 Finalists for the upcoming 2022 Howdy Awards for Hospitality Excellence.
The Howdy Awards, as they are also known, celebrate workers in visitor-facing roles across Western Mass who deliver outstanding guest service, create loyal customers for their businesses and help make a positive impact upon the region’s hospitality economy.
“Every guest interaction is a chance to create quality customer service impressions, which reflect back on Western Mass as a region,” said Howdy Committee Chair Michael Hurwitz from Uno’s Pizzeria & Grill. “We’re tremendously proud to have so many outstanding, hard-working people on our visitor front lines. Customers come back when they are treated well and that’s why we originally created these awards in 1996. We want to recognize the hotel desk clerk who always has a pleasant smile, the food server who gets your order right every time or the bartender who always remembers your favorite beverage, because they’re the ones who create strong, positive reviews and memorable word of mouth impressions.”
Hurwitz added that the 2022 awards will feature winners in categories including Accommodations, Food Casual, Food Tableside, Beverage, Public Service, Retail, Transportation, Attractions, Banquet, and People’s Choice.
“Customer service has never been more important in the tourism sector,” said GSCVB President Mary Kay Wydra. “With review apps like Yelp, Expedia and others playing such an important role in how businesses are perceived, it’s vital that customers feel they’ve been welcomed and treated well.”
The 2022 Howdy Awards will be celebrated on May 16 at 6 p.m. at the MassMutual Center, and will also include the presentation of the Spotlight Award to Nate Costa and the Springfield Thunderbirds ownership group for keeping professional hockey in Western Mass.
The 50 finalists are:
Felicia Fernandez, front desk clerk, Hampton Inn and Suites, Hadley;
Austin Ginman, front desk agent, MGM Hotel, Springfield;
GenesisRamos, front desk clerk, Residence Inn, Chicopee; and
Felicia Laurin, housekeeping supervisor, The Inn on Boltwood, Amherst.
David Dunston, show staff, Basketball Hall of Fame, Springfield;
Laura Litterer, owner, Full of Grace Farm, Hadley;
Steve Ferraro, director of Operations, Eastern States Exposition, West Springfield;
Sabrina Brizzolari, director of Event Services, Mass Mutual Center, Springfield;
Gary Laprade, tour host, Sports Travel and Tours, Hatfield;
Pearl Wesley, ranger, Springfield Armory, Springfield; and
Sharon Ferrara, Welcome Center manager, Springfield Museums, Springfield.
Shanique Fair, catering sales manager, MGM Springfield;
Will Diaz, event planner, Log Cabin, Holyoke; and
Brenda Lee Glanville, director of Sales & Marketing, Summit View Banquet House, Holyoke.
Terry Ryan, bartender, Collins Tavern, West Springfield;
Rob Dullea, bar manager, Fitzwilly’s, Northampton;
Jessica Santinello, bartender, Maple Leaf, Westfield;
Matthew Jerzyk, bartender, Max’s Tavern, Springfield; and
Amanda Reed, bartender, the Ranch Pub House, Southwick
June Leduc, general manager, Delaney’s Market, Longmeadow;
Silvana Cardaropoli, customer service, Palazzo’s, Springfield;
Humberto Caro, manager, Starbuck’s, Monarch Place, Springfield; and
Erica Rosado, breakfast attendant, Tru by Hilton, Chicopee.
Kelsi Donohue, server, Bnapoli Italian, West Springfield;
Donna Nardi, server, Cal’s Restaurant, West Springfield;
Matthew Canata, counter clerk, EB’s, Agawam;
Darlene Robinson, server, Gregory’s Pizza, Wilbraham;
Bernadette Beaudry, server, Johnny’s Roadside Diner, Hadley;
Benny Beans, server, Lattitude, West Springfield;
Amy Silvestri, general manager, UNO’s Pizzeria & Grill, Springfield; and
Michael Moriarty, server, Villa Napoletana, East Longmeadow.
Serena Curley, concierge, Baystate Medical Center, Springfield;
Latrina Haynie, phlebotomist, Baystate Lab, Springfield;
January Russell, insurance agent, Bluestone Insurance/Horace Mann, Agawam;
Heather Wyman, office manager, Cordes Orthodontics, Westfield;
Paul Barden, Meals on Wheels, Greater Springfield Senior Services, Springfield;
Tricia Zoly, nurse, Holyoke Council on Aging, Holyoke; and
Harold Anderson, program director, Valley Eye Radio, Springfield.
Yates Greenhalgh, cashier, Big Y, Wilbraham;
Kerri O’Connor, manager, Athleta, Longmeadow;
Patrick Hamel, service advisor, Gary Rome Hyundai, Holyoke;
Tiarra Henderson, framing specialist, Michael’s, West Springfield;
Maria Lepage, sales and leasing consultant, Gary Rome Hyundai, Holyoke;
Sabrina Pretti, customer service, Insa Inc., Easthampton;
Carolyn Owens, cashier, Walgreen’s, Springfield;
Janet Graves, retail sales associate, Yankee Candle Village, South Deerfield; and
Stephen Ross, sales associate, Yankee Candle Village, South Deerfield
Jose Guzman, valet parker, Baystate Medical Center, Springfield;
Barbara Eckert, booth attendant, Civic Center Garage, Springfield; and
Tom McLeer, PVTA bus driver, PVTA, Springfield
The Howdy Awards for Hospitality Excellence are sponsored by Eastern States Exposition, Aladco Linen Services, Mass. Convention Center Authority, Freedom Credit Union, Performance Foodservice, People’s United Bank, MGM Springfield, MassMutual Center, Baystate Health, Yankee Candle Village, Modelo Especial, The Republican, MassLive, WWLP TV-22 and IHeart Media.
The GSCVB, an affiliate of the Economic Development Council of Western Mass, is a private non-profit destination marketing organization dedicated to promoting Western Mass for meetings and conventions, group tours, sports and leisure travel.