Devan Summers

LUDLOW — LUSO Federal Credit Union announced that Devan Summers has joined the credit union as vice president of Member Services and Community Development. With more than 12 years of experience in the financial-services industry, he brings a wealth of expertise and a strong commitment to member-focused solutions. In his new role, he will oversee member services, foster community partnerships, and lead initiatives aimed at driving growth and enhancing the member experience.

“I am honored to join the LUSO Federal Credit Union family and continue to evolve its member-first mission,” Summers said. “My goal is to deepen our relationships within the communities we serve, develop innovative financial solutions for what our members and businesses are facing, and ensure that LUSO continues to be a trusted partner throughout the area for achieving financial health and well-being.”

Jennifer Calheno, president and CEO of LUSO Federal Credit Union, added that “we are excited to welcome Devan to LUSO. His extensive experience in the financial industry and passion for community development align perfectly with our commitment to helping our members achieve their financial goals. I am confident that his leadership will play a pivotal role in our continued growth and success.”

Russ Kelly

LUDLOW — LUSO Federal Credit Union announced that Russ Kelly has joined the team as Business Development manager and senior loan originator. A native of Scotland with more than 15 years of experience in the mortgage industry in both the U.K. and U.S., he brings a wealth of expertise and a dedication to client-centered service.

“I work on the old-fashioned principle of doing what’s right for each individual. My focus is on building trust and guiding members toward achieving their financial freedom, whilst working with local Realtors to improve their offering in the local community,” Kelly said. “Joining LUSO is a unique opportunity to serve a community that has embraced me and that I care deeply about, and I am excited to help members meet their goals.”

In addition to his role at LUSO, Kelly is actively engaged in the local community as treasurer of the Young Professional Society of Greater Springfield. In this capacity, he ensures the profitability of programs and advocates for membership representation throughout the Springfield area. He is also a member and ambassador of the East of the River Five Town Chamber of Commerce, where he encourages the patronage and membership of local businesses across Western Mass.

“Russ’s extensive experience and his unwavering commitment to member success align perfectly with LUSO’s mission to prioritize our members’ best interests,” said Jennifer Calheno, president and CEO of LUSO Federal Credit Union. “Having someone of Russ’s caliber and dedication on board strengthens our commitment to providing high-quality, personalized lending services to our community.”

LUDLOW — LUSO Federal Credit Union recently announced the appointment of Rosey Mazza as vice president of Lending, as well as the promotions of Wilbraham staff members Timothy Tracy and Stephen Lopes to branch manager and assistant branch manager, respectively.

Mazza has close to 20 years of retail banking experience and previously served as LUSO’s Lending department manager for more than 14 years. As the newly appointed vice president of Lending, she will oversee the planning, directing, and organizing of the strategic and operational activities of LUSO’s retail and commercial lending programs.

“We are excited to welcome Rosey back to our LUSO family,” said Jennifer Calheno, president and CEO of LUSO Federal Credit Union. “Her experience and skill set will help guide our loan operations and build new strategies that support the changing needs of our current members, while expanding the department’s servicing platforms to grow with new members as well.”

LUSO also promoted two Wilbraham-based member service representatives. Tracy has served the community as a senior member service representative at the Crane Park branch for the last four years. As branch manager, he will be responsible for overseeing the day-to-day operations of the branch with Lopes’ assistance. Lopes began his career with LUSO in 2017 as a member service representative at the main branch and transitioned to the Crane Park location in 2020 as the head teller.

“Timothy and Stephen together hold a wealth of knowledge about the operations of our Wilbraham branch and the members who regularly conduct their banking there, as well as LUSO’s products and services,” Calheno said. “With their collective background, we know that Timothy and Stephen will make sure that our members have a positive experience each time they enter the Wilbraham branch.”

LUDLOW — LUSO Federal Credit Union announced the appointment of Jennifer Cowles to chief lending officer. She will be responsible for managing all lending staff and the credit union’s loan portfolio, while ensuring that the institution’s lending goals are met.

“We are excited to welcome Jennifer to our team,” said Jennifer Calheno, president and CEO of LUSO Federal Credit Union. “Throughout her career, Jennifer has demonstrated a significant ability to achieve results by deploying strategies designed to exceed established production goals while maintaining asset quality. She is a leader who is accomplished in team building and implementing process improvements with a proven commitment to results.”

Cowles holds a BBA in finance from the Isenberg School of Management at UMass Amherst and has more than 25 years of experience across the financial-services and real-estate industries. She has an extensive background in real-estate lending and loan servicing, investor relations, secondary market, and risk management, and most recently served as vice president of Mortgage Lending and Loan Servicing for a credit union based in Worcester County.

“I am excited to join LUSO Federal Credit Union in their 50th year serving members in Hampden County,” said Cowles. “I look forward to working with the team for the benefit of our members.”

In addition to her professional accomplishments, Cowles serves on the Board for CU REALM and is also on the board for the new England CUREN. She also served as an executive committee member for the CUNA Lending Council and chaired the CUNA Lending Council regulatory/legislative committee.