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Daily News

LUDLOW — LUSO Federal Credit Union recently announced the appointment of Rosey Mazza as vice president of Lending, as well as the promotions of Wilbraham staff members Timothy Tracy and Stephen Lopes to branch manager and assistant branch manager, respectively.

Mazza has close to 20 years of retail banking experience and previously served as LUSO’s Lending department manager for more than 14 years. As the newly appointed vice president of Lending, she will oversee the planning, directing, and organizing of the strategic and operational activities of LUSO’s retail and commercial lending programs.

“We are excited to welcome Rosey back to our LUSO family,” said Jennifer Calheno, president and CEO of LUSO Federal Credit Union. “Her experience and skill set will help guide our loan operations and build new strategies that support the changing needs of our current members, while expanding the department’s servicing platforms to grow with new members as well.”

LUSO also promoted two Wilbraham-based member service representatives. Tracy has served the community as a senior member service representative at the Crane Park branch for the last four years. As branch manager, he will be responsible for overseeing the day-to-day operations of the branch with Lopes’ assistance. Lopes began his career with LUSO in 2017 as a member service representative at the main branch and transitioned to the Crane Park location in 2020 as the head teller.

“Timothy and Stephen together hold a wealth of knowledge about the operations of our Wilbraham branch and the members who regularly conduct their banking there, as well as LUSO’s products and services,” Calheno said. “With their collective background, we know that Timothy and Stephen will make sure that our members have a positive experience each time they enter the Wilbraham branch.”

Daily News

LUDLOW — LUSO Federal Credit Union announced the appointment of Jennifer Cowles to chief lending officer. She will be responsible for managing all lending staff and the credit union’s loan portfolio, while ensuring that the institution’s lending goals are met.

“We are excited to welcome Jennifer to our team,” said Jennifer Calheno, president and CEO of LUSO Federal Credit Union. “Throughout her career, Jennifer has demonstrated a significant ability to achieve results by deploying strategies designed to exceed established production goals while maintaining asset quality. She is a leader who is accomplished in team building and implementing process improvements with a proven commitment to results.”

Cowles holds a BBA in finance from the Isenberg School of Management at UMass Amherst and has more than 25 years of experience across the financial-services and real-estate industries. She has an extensive background in real-estate lending and loan servicing, investor relations, secondary market, and risk management, and most recently served as vice president of Mortgage Lending and Loan Servicing for a credit union based in Worcester County.

“I am excited to join LUSO Federal Credit Union in their 50th year serving members in Hampden County,” said Cowles. “I look forward to working with the team for the benefit of our members.”

In addition to her professional accomplishments, Cowles serves on the Board for CU REALM and is also on the board for the new England CUREN. She also served as an executive committee member for the CUNA Lending Council and chaired the CUNA Lending Council regulatory/legislative committee.

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