UMassFive College Federal Credit Union Announces Four Promotions

HADLEY — UMassFive College Federal Credit Union announced four recent promotions.

Alex Fullerton has been promoted to assistant vice president of Loan Operations. In this new role, he is responsible for providing leadership, oversight, and direction for all consumer-lending activities. Fullerton has been with the credit union for nine years and has held numerous roles, beginning as a teller, and most recently a supervisor of the Debt Solutions department.

Kristina Smith has been promoted to assistant vice president of Retail Administration. Transitioning from overseeing retail branches, she now supports frontline teams to help plan and implement organizational growth projects; manage retail policies, procedures, and training; as well as assist with retail programs to ensure operational efficiencies are maintained. Beginning as a part-time teller after graduating from UMass Amherst, her assorted roles at the credit union over the past 12 years have prepared her for this new position. Smith’s UMassFive career includes working as the assistant to the former president/CEO manager of the Mercy Medical Center branch and senior branch manager in Hadley.

Christina Reynolds has been promoted to Card Services manager. She began her career at UMassFive 10 years ago as a part-time online banking specialist in the Contact Center, eventually taking on other various branch assignments, including most recently the Northampton branch manager position. In her new role, she oversees the Card Services department, ensuring debit- and credit-card quality control and audit processes are in place while also maintaining policies to maximize efficiency and service to members.

Tara Sanderson has been promoted to loan servicing manager. She began her career at UMassFive in December of 2017 as a loan servicing specialist. She was promoted to senior loan servicing specialist in mid-2019, shortly followed by a promotion to loan servicing supervisor. In her new position as loan servicing manager, Sanderson oversees both the loan-processing and loan-servicing aspects of lending to ensure compliance and maximize efficiency and service internally as well as for UMassFive members.