Daily News

NORTH ADAMS — MountainOne Financial MHC, the mutual holding company parent of MountainOne Bank, and Mechanics Bancorp MHC, the mutual holding company parent of Mechanics Cooperative Bank, jointly announced they have entered into a formal agreement to merge into a combined mutual holding company.

After the completion of the merger, the new consolidated holding company for both banks will be MountainOne Financial MHC, and both banks will continue to operate independently, retaining their respective charters, headquarters, and brand names. The agreement, approved by both institution’s boards of trustees, awaits regulatory and corporator approval. The transaction is expected to close in the second half of 2025.

After completion of the merger, the new consolidated holding company for both banks will have approximately $1.8 billion in assets and 15 full-service retail banking locations across Massachusetts. Robert Fraser will become chairman, and Joseph Baptista Jr. will become president and CEO of the combined mutual holding company. Fraser will continue in his role as president and CEO of MountainOne Bank, and Baptista will also remain as president and CEO of Mechanics Cooperative Bank.

Under the terms of the agreement, no reductions in staff are planned at either institution. Furthermore, the agreement specifies a shared commitment to mutuality, a cornerstone of the combined organization.

“I am thrilled at the opportunity this partnership creates for our combined organizations. Continuing to operate independently enables us to position both mutual banks, as well as MountainOne Insurance and MountainOne Investments, for continued and future growth,” Fraser said. “Simply put, as two individually successful, fiscally strong, and strategically aligned mutual banking institutions, our combination is far greater than the sum of our parts.

“Mechanics is a like-minded financial institution who, like MountainOne, has built an incredibly strong reputation within its communities,” Fraser went on. “Together, we will create an even stronger, more resilient financial institution through a combined talent pool, shared resources, and technologies that benefit our customers and employees for the long term.”

Baptista added that “today is an exciting day in Mechanics Cooperative Bank’s 147-year history as we announce a partnership with MountainOne. Our shared values, vision, and deep roots in our respective markets make this partnership a natural fit. As mutual banking institutions, we are owned by our depositors, not by shareholders. As we set our sights on the future, we are committed to maintaining our mutuality structure, and our combined organization will continue to prioritize the interest of our customers and communities above all else.

“Our ongoing commitment to our local communities remains a great source of pride to our employees and is part of our shared legacy,” Baptista continued. “Customers at both institutions will continue to receive the same exceptional products and services they have come to know and expect. And, over time, this collaboration will allow us to create a more competitive, innovative organization that is well-positioned for long-term growth and stability for our valued customers and employees. Together, we are building a stronger, more dynamic, relationship-driven financial organization that will continue to service our communities at the local level for generations to come.”

Daily News

Brandon Calton

SPRINGFIELD — The Royal Law Firm recently welcomed attorney Brandon Calton to its team.

Calton advises clients through the litigation process and provides assistance when employers are faced with difficult scenarios, such as defending themselves against claims of discrimination, harassment, wrongful termination, or allegations of violations of the Family and Medical Leave Act.

He holds a bachelor’s degree in government from St. Lawrence University and a juris doctorate from Roger Williams University of Law. He is admitted to practice law in Massachusetts.

Daily News

WESTFIELD — On Saturday, April 5, Westfield State University will recognize and induct seven alumni and one faculty member into the Criminal Justice Alumni Hall of Fame. The event will recognize graduates for their outstanding contributions to the field of criminal justice, including law enforcement, public service, and legal advocacy at the local, state, and federal levels.

For more than 50 years, Westfield State’s criminal justice program has been a leader in the Commonwealth, offering undergraduate and graduate students the knowledge and experience to excel in their careers.

This year’s alumni inductees include Melvin Arroyo, chief Probation officer in Palmer Court; Bill Chase, founder and CEO of Sound Judgment Solutions, recognized for his career as a leader and special agent for the FBI; John Deveney, NCIS special agent in Boston; Gregory Hennick, acting chief of the Provincetown Police Department; David Lambert, director of Roger Williams University’s Justice System Training and Research Institute; Michael McCabe, mayor of Westfield, former Westfield Police Department member, and Westfield State adjunct faculty; and John Moran, special agent and federal air marshal, recognized for his distinguished career and role in transforming the nation’s aviation security system after the 9/11 attacks. Alice Perry, Westfield State faculty member, former state prosecutor, and advocate of women in law enforcement, will receive the Dr. Victor Ascollilo Lifetime Achievement Award.

The ceremony will take place from 11 a.m. to 2 p.m. in the Scanlon Banquet Hall on campus. For more information and to register to attend this event, visit westfield.ma.edu/cjhof.

Daily News

ENFIELD, Conn. — Farm Credit East reported solid 2024 financial results at its recent annual meeting. Continued loan growth coupled with strong earnings allowed it to distribute a combined $140 million in patronage dividends to eligible customer-owners based on 2024 earnings.

“Our strong financial results over the past several years reinforce Farm Credit East’s ability to serve Northeast agriculture and rural communities and the strength of our cooperative model,” CEO Mike Reynolds said.

In 2024, Farm Credit East’s net income grew to $337 million. Following more than two decades of growth, the cooperative closed out the year with $12.9 billion in loan volume and $2.4 billion in capital. This level of equity allows it to maintain competitive interest rates, while returning a portion of earnings to eligible customer-owners through patronage dividends.

“Given the association’s success in 2024, the board was pleased to approve a special patronage to members. This reflects our commitment to returning value to customer-owners while ensuring the long-term strength of the cooperative,” said John Knopf, Farm Credit East board chair.

The $140 million total patronage paid to members in February is a combination of $131.6 million in patronage dividends based on 2024 cooperative earnings and a $8.4 million special patronage payment the board of directors approved, resulting from the association’s strong results, which exceeded financial targets.

Cover Story

Stepping Out

If there’s one constant when conversations arise about quality of life in Western Mass., it’s the embarrassment of cultural and recreational riches that are accessible to this region’s residents — and, quite often, draw visitors from well outside this area.

For this issue’s focus on tourism and hospitality, we checked in with 10 such destinations, eight in Western Mass. and two just over the border in Connecticut, about whom their visitors are, what’s on tap for 2025, and why folks who may never have considered a visit should stop by. The picture that emerges is ever-evolving and vibrant, and may spur an idea (or 10) for a fun, enriching outing — and inspiration to look up other tourist and cultural attractions across the region.

Features Special Coverage

State of the Bay State

 

“The success of Massachusetts’ economy has historically been driven by a number of key strengths: a strong quality of life, an educated and engaged workforce, and economic sectors that adapt to changing conditions and are at the vanguard of innovation. However, these strengths are no longer as unique to Massachusetts, nor are they guaranteed to continue in perpetuity, and in recent years, national demographic shifts and increased mobility for people and employers have threatened to degrade Massachusetts’ competitive edge when attracting residents, businesses, and investment.”

 

That’s the introductory, summary paragraph in a note from the Massachusetts Taxpayers Assoc. (MTF) as it introduced something it calls its Competitive Index, which was first released last fall and will now be conducted annually. And it effectively sets the tone for the document, which compiled 26 different metrics — from grade-8 math test scores to energy costs; from international migration to commute time — that clearly and concisely measure how the Bay State is stacking up. (The full report can be found at masstaxpayers.org.)

The bottom line is that is that, while the state still has several strong attributes, it is not as competitive as it has been historically. Or, put another way, other states, such as California, Florida, North Carolina, and Texas, have become more competitive. And now, thanks to the pandemic and the advent of remote work, it has more competitors, including other New England states.

“Massachusetts has a number of real strengths; the fact that we are the most highly educated state in the nation and have been for a long time, the fact that we have the best K-12 school system, at least on average, and higher education is such a strength, bodes well for us,” MTF President Doug Howgate told BusinessWest. “But at the same time, there are lot of things that we can and do need to do better — we’re either lagging behind the standards we’ve set for ourselves, or we’re lagging behind other states.”

“One of the reasons why we wanted to look into some of these issues within the competitive index is that, during the pandemic, we started to see that location choices became a little more flexible — not for everyone, but for some people,” he went on. “And that has real impacts for the long-standing proposition that Massachusetts has for its residents in terms of what you gain from living here and what the costs are.

“There are lot of things that we can and do need to do better — we’re either lagging behind the standards we’ve set for ourselves, or we’re lagging behind other states.”

“If people became a little less sticky and had a little more ability to move around — the same with employers — was that going to be a competitive advantage or disadvantage for Massachusetts?” he continued. “And at least in the very short term, it appeared to be a net competitive disadvantage as we saw these big surges in domestic outmigration — not everywhere, but certainly in higher-cost areas.”

Since the release of the report, compiled with researchers at the UMass Donohue Institute and with the support of the Massachusetts Competitive Partnership, it has been the subject of discussion and debate — about what the state has lost when it comes to its historic competitive edge, to whom it has lost that edge, and, perhaps most importantly, how it might get that edge back.

Howgate has spoken at several forums about the Competitive Index and the issues related to it, including the Outlook lunch staged by the Springfield Regional Chamber earlier this month.

Doug Howgate

Doug Howgate

“If people became a little less sticky and had a little more ability to move around — the same with employers — was that going to be a competitive advantage or disadvantage for Massachusetts?”

At those forums, and in a wide-ranging interview with BusinessWest, he stressed that the Commonwealth can no longer take its historic advantages — and, again, there are several, from educational attainment to its ability to attract international immigrants — for granted, because other states are gaining ground in those realms.

In the meantime, several factors, such as the rising cost of everything from housing to energy to childcare, as well as the so-called ‘millionaire’s tax’ and the rise of remote work, have contributed to the state losing population — and talent — to other states, although some, if not most, of these losses have been made up through international immigration.

As he talked about the index and what the numbers mean, Howgate said it suggests at least five key areas for policy focus: creating a competitive roadmap, stemming outmigration, growing the labor force, incorporating cost considerations into policy conversations, and fostering and supporting the relationship between the state’s education system and the economy.

We’ll get into each in more detail as we examine the Competitive Index and how it serves as a call to action as the state, which is still very competitive when it comes to businesses, jobs, and talent, faces the hard reality that it must take steps to remain that way.

Moving Targets

As he sliced through the numbers in the index, Howgate reiterated that the Commonwealth still has several competitive strengths.

Indeed, it is ranked at or near the top in such areas as population age 25 and over with a bachelor’s degree or higher, average weekly wage, research and development funding as a share of gross state product, and even life expectancy at birth.

But these strengths are counter-balanced by many weaknesses, with the state ranked at or near the bottom nationally in income inequality, energy costs, overall cost of living, commute time, childcare costs, housing cost burden, and even average unemployment insurance tax amount per covered employee.

In many ways, these weaknesses are now taking their toll, and this is showing up in domestic migration, with the state losing workers to regional competitors such as Maine and New Hampshire, and especially Florida, California, and New York.

This disconcerting trend is what prompted MTF to “look under the hood,” as Howgate put it, and determine if and where the state was losing some of its edge.

“We started looking at questions related to where are we a leader or a laggard, and a lot of the places where we’re a laggard are places where the costs are borne by wealthy folks,” he said, referring to the millionaire’s tax but also other factors. “But also, a lot of the costs make it a challenging place to live for working families, which is another huge challenge for the Commonwealth moving forward.

“What we talk about in the report is that people are more sensitive to cost than they used to be,” he went on. “So that heightens some of our long-standing competitive disadvantages. The fact that childcare costs are higher, housing costs are higher, unemployment insurance taxes … we continue to fare very poorly in those areas, and they’re at the core of where people can afford to live.”

Statistics show that, while outmigration is occurring most in the higher income brackets, especially $250,000 in annual income and above, it is also happening with other groups, such as those in the $75,000-$100,000 range, said Howgate, adding that this speaks to, respectively, people who can afford to relocate and those who can’t afford to stay. And in both cases, the trends started before the pandemic.

“And the factor that’s kind of marbled throughout that is that we’re seeing increasing evidence that it’s our younger professionals who are leaving,” he said, adding that this reality has deep ramifications for the Commonwealth and its businesses, large and small.

Meanwhile, he acknowledged that this challenge does in some ways present opportunities for this part of the state, where some of these costs, especially housing and childcare, are not as burdensome.

Indeed, opportunities exist to convince people, and even businesses, to move to different parts of the Commonwealth rather than to another state, he said, adding that, due in large part to remote work possibilities, some areas, such as the Cape and the Berkshires, are gaining population.

 

Behind the Numbers

Howgate noted that one of the many lessons from the pandemic, a once-in-a-lifetime happening that altered many aspects of life, is that things can change quickly.

“Just like you don’t want to assume that things are going to go right back to the way they were before the pandemic in a couple of months or a couple of years, you also don’t want to assume that the way things looked in June of 2023 is what they’re going to look like forever,” he told BusinessWest. “One of the points with the competitiveness index is to say that, as we find a new normal — and what ‘normal’ is is always changing — how do we start to create these baselines for ourselves about what we’re doing well and not doing well?”

And with this baseline, Massachusetts can continue to track how it’s faring, he said, adding that overall competitiveness is something that the state and its leaders should continually gauge — and work to improve.

It hasn’t been this way historically, he went on, and this is perhaps one of the reasons why some of its edge has been lost.

“You don’t want to overreact as a policy maker, but at the same time, we have some compelling data that something has altered how people are making location decisions,” he said. “So we need to be more mindful of the fact that people aren’t going to just stay because this is where they’ve always been; there has to be more to our argument than that.”

This brings him back to some of those suggested key areas of policy focus and the overall need to emphasize competitiveness as an economic-development priority for the state.

Action, and change, is needed on several fronts, Howgate said, especially housing and what he called the “nexus between transportation and housing.”

“If people can’t afford to live in a place that gets them to where they want to go conveniently, you have a big problem on your hands,” he told BusinessWest. “And that is something Massachusetts has a real crunch on — both accessible and efficient transportation options and affordable housing.

“While there are other things that absolutely matter as well, such as childcare costs,” he went on, “I think that we started to focus more and more, as others have as well, on what are some of the smart things we can do on transportation and housing to get people more quickly to places with inexpensive housing, like Central Mass. and Western Mass., and then also, what can we do on the production side to boost housing so people are able to afford where they want to live?”

The Commonwealth is certainly not alone with these challenges — many other states and urban areas are dealing with sky-high housing costs and transportation issues, he said, adding that some are being more proactive, and effective, in dealing with them and issues such as zoning and land use.

When asked to project ahead five or 10 years to where the Commonwealth might be from a competitiveness standpoint, Howgate said this is difficult because of the profound pace of change. But he did say the state cannot afford to leave anything to chance.

“We know what our demography is, that we’re an aging population, like other Northeast states, and we know that we’re a high-cost area,” he said. “At the end of the day, irrespective of where you are ideologically, it’s in all of our best interests to incentivize people to stay in Massachusetts, and move to Massachusetts, because we’re not going to have that level of growth if we just sit here and do nothing.”

Accounting and Tax Planning Special Coverage

Unlocking the Benefits

 

By Matt Baran

Stock compensation has become an increasingly common form of employee compensation, particularly in tech startups, large corporations, and publicly traded companies. This form of compensation allows employees to benefit from their company’s success by offering them the ability to acquire shares of the company’s stock. Stock compensation also allows companies to save cash while still providing their employees with a form of payment.

There are different types of stock compensation plans available, each with its own set of benefits and tax implications. The most common types are incentive stock options (ISOs), non-qualified stock options (NSOs), and restricted stock units (RSUs). Understanding these options is essential for employees to make informed decisions about their compensation and plan for potential tax obligations.

 

Incentive Stock Options

Incentive stock options are a type of stock option that provides employees the right to purchase company shares at a fixed price (known as the exercise price) after a certain vesting period.

ISOs have unique tax advantages that make them appealing to employees. When employees exercise ISOs and hold onto the shares for at least one year after exercise and two years after the grant date, any gains from the sale of the stock are taxed as long-term capital gains rather than ordinary income, providing favorable tax treatment as long-term capital gain rates are typically lower than ordinary tax rates.

ISOs do not trigger ordinary income tax when they are exercised, as long as the employee meets the holding-period requirements previously mentioned. This allows employees to potentially defer taxes until they sell the shares. If the holding-period requirements are not met, the sale would be considered a disqualified disposition and subject to ordinary tax rates, on both the spread and any additional gains after purchase.

Matt Baran

Matt Baran

“Restricted stock units are valuable because they provide employees with an equity stake in the company once the shares vest. Unlike stock options, which have value only if the company’s stock price rises above the exercise price, RSUs have intrinsic value as long as the company’s stock has value.”

While ISOs provide the benefit of capital-gains tax treatment, they come with the risk of triggering alternative minimum tax (AMT). The spread between the exercise price and the fair market value of the stock at the time of exercise is considered a preference item for AMT purposes, potentially causing employees to owe additional taxes even if they do not sell the stock immediately. Any AMT paid in a tax year can typically be taken as a credit in the next year the taxpayer is not subject to AMT.

 

Non-qualified Stock Options

Non-qualified stock options are the most common type of stock options granted by companies. Similar to ISOs, employees are granted the right to purchase shares at the exercise price. Unlike ISOs, NSOs do not receive the same favorable tax treatment and can trigger tax consequences at the time of exercise.

When an employee exercises NSOs, the difference between the exercise price and the fair market value of the stock is taxed as ordinary income. This means that the employee will face immediate income-tax liability on the spread at exercise. The combination of the amount paid for the shares plus the taxable spread upon exercise becomes the tax basis in the shares and will be used in the calculation of gain or loss when the shares are sold. Any gains or losses will be treated as capital gains, either short- or long-term, depending on the holding period.

 

Restricted Stock Units

Restricted stock units are valuable because they provide employees with an equity stake in the company once the shares vest. Unlike stock options, which have value only if the company’s stock price rises above the exercise price, RSUs have intrinsic value as long as the company’s stock has value. Vesting, in relation to RSUs, is typically on a time-based schedule.

There are also performance stock units (PSUs), in which an employee must hit certain performance metrics to trigger the stock to vest. RSUs and PSUs are treated the same for tax purposes.

The shares are taxed at their fair market value when they vest, and employees usually elect a ‘sell-to-cover’ withholding method, meaning a portion of the vested shares are sold immediately to cover federal, state, and FICA withholdings. Employees with high tax rates should be conscientious of the withholding rate and consider making additional estimated tax payments, if necessary.

The fair market value that is taxable upon vest becomes the tax basis in the shares. Any gains or losses from sales of that stock are capital in nature and will be taxed at either short- or long-term rates, depending on the holding period.

 

Planning for Stock Compensation

Planning is paramount regarding stock compensation. It is important for employees to be aware of the relevant dates, including the grant date, exercise date, vesting date, and holding period once the employee gains ownership of the shares. For all types of stock compensation, employees must understand what type of stock compensation they were granted and the nature and timing of taxation, and have a plan for managing cash flows and executing sales of the stock down the road.

There are other planning considerations, including the long-term outlook of the company, the employee’s personal portfolio and diversification, and how other sources of taxable income impact tax liabilities and tax rates.

 

Bottom Line

Employees should carefully consider the type of stock compensation they receive and plan accordingly to manage their tax liabilities and maximize the benefits. As always, consulting a tax professional is recommended to navigate the complexities of stock compensation.

 

Matt Baran is a tax manager at MP CPAs

Architecture Special Coverage

Designs on the Future

Principals Rick Katsanos (left) and Don Hafner

Principals Rick Katsanos (left) and Don Hafner

 

As the long-time principals at HAI Architecture in Northampton, Don Hafner and Rick Katsanos don’t see the healthcare facilities they design — or any facilities, really — as simply physical spaces.

No, they see the impact on the people who live, work, and play in those spaces, and it’s a gratifying feeling, whether they’re designing an ICU for critical hospital care or a small outdoor stage for Forbes Library in Northampton.

“We don’t value healthcare systemically in this country,” Katsanos said of the former. “It’s more than just having a doctor; it’s more than just having the right medications. It’s about wellness. It’s about having an environment. And it doesn’t have to just be in a hospital. It can be in a clinic; it can be in a doctor’s office.”

As for the stage, which he called “a fun community project, a different thing for us,” there’s an element of wellness there, too.

“It’s mental health for the community. I like going and hearing the children’s choir, and instead of just standing on the muddy grass, there’s going to be a place for them. And I’m not placing an overemphasis on, ‘wow, we’re changing the world.’ But we’re changing a little bit of the world for the positive.

“And that’s all each of us needs to do — change the world a little bit for the positive. And then, cumulatively, great things can happen,” Katsanos went on. “That’s why I feel great about what we do. I’ve never felt like we’ve taken a project just for the money or we’ve taken a project that we weren’t proud of. I’m proud of every single thing this company has done.”

“We’re talking about some of these hospitals losing a hundred million dollars, two hundred million. That’s not insignificant. So that’s been an issue.”

Katsanos and Hafner met as freshmen at Penn State in the early ’80s and were among a group of architecture students who gravitated north after graduation to find work. Katsanos, a Wilbraham native, was hired in 1986 by Ed Jendry, who had launched Architects Inc. in Northampton in 1976. Two years later, Hafner, who had been working in Vermont, joined him at the firm.

In 1993, Katsanos and Hafner bought the business, which had also spun off a sister company, Healthcare Architects, to pursue work in the regional healthcare market — a decision that proved lucrative, as the firm still focuses heavily on designing modern, high-tech spaces for hospitals, health systems, and physician practices across the region.

The dramatic main entrance canopy was part of HAI’s work at Salem Hospital.

The dramatic main entrance canopy was part of HAI’s work at Salem Hospital.

Years later, the partners merged Architects Inc. and Healthcare Architects into one company, called HAI Architecture.

“Don and I have known each other for some 40-odd years. We met the first day of freshman year, and then went into business together,” Katsanos said. “We are fairly aligned. We have our differences, like every good relationship. Sometimes it’s like a marriage, sometimes it’s like siblings, sometimes it’s a business relationship. We run the gamut.

“And it’s important that we have differences of opinion; it helps,” he went on. “He’ll see something differently. I’ll say, ‘this is the way I’m going to design this.’ And he’ll go, ‘well, did you ever think that it might work out better this way?’ And that difference of opinion almost always makes it better.”

 

Healthy Returns

The firm is still heavily invested in healthcare projects, such as a just-completed ICU at UMass Memorial Health – Harrington Hospital in Southbridge and a new lobby addition and registration area at Salem Hospital — both of those long-time clients, as are some of the local hospitals, like Cooley Dickinson, Mercy, and the various Baystate facilities.

At Salem, “we’re doing a lot of radiographic technology stuff at their facilities and a bunch of clinical projects,” Hafner said, “and then also a bunch of infrastructure projects because we’ve always been a service provider in the truest architectural sense. We really love doing interesting architecture, but a lot of the stuff we’ve done with hospitals has always come from facility-based projects that help to support their infrastructure.”

“We have no idea if doors, which largely come from Canada, are going to be one and a half times what they were this time last year. Even stuff that is manufactured here is impacted by things like steel and aluminum prices.”

And those needs don’t stop, not even during the pandemic, when HAI stayed very busy.

“We never, other than maybe two weeks, had a slowdown. Everybody learned how to make sourdough bread, but I did not have that opportunity,” Katsanos said with a laugh. “We were fortunate because the healthcare sector needed to continue. The first project that went back online 10 days after the world shut down was a clinical trials facility — a lab that we were designing and in the middle of building for Baystate — because it was needed. The government told us we’re critical infrastructure.”

That said, healthcare is in a challenging time right now, he noted, with many hospitals and health systems — Baystate, for instance — grappling with serious red ink.

“They’re basically looking at scaling back a lot things that aren’t direct patient care. They have to re-evaluate where they’re going to spend money. We’re talking about some of these hospitals losing a hundred million dollars, two hundred million. That’s not insignificant. So that’s been an issue.”

In addition, Katsanos said, “I think we’re seeing the impact of COVID on healthcare. Like, they kept going and kept going because they needed to. Staffing costs were higher; everything cost more, but they needed to keep going. And I think it’s finally caught up, and there needs to be a little bit of a correction because everybody’s overextended.”

That trend happens to coincide with dramatic proposed federal spending cuts in all areas of life, including healthcare.

“That affects our flow of projects. We have some projects that have been delayed almost immediately because there’s just uncertainty. So, if you don’t have to spend — if it’s not, ‘oh my gosh, that piece of equipment is totally broken, and we need to replace it’ — then clients are scaling back.”

One of HAI’s projects in UMass Memorial Health – Harrington Hospital was this ICU renovation.

One of HAI’s projects in UMass Memorial Health – Harrington Hospital was this ICU renovation.

The same promises to be true across higher education, he added. “That’s a big one, and it’s been a target as well.”

But economic uncertainty can affect projects of all kinds, Katsanos added. “Even stuff like the stage [at Forbes] — it’s a steel-framed stage. We don’t know if the tariffs are going to actually impact the pricing on that. The prices are locked in, but there’s always a caveat of ‘barring uncontrolled circumstances,’ and certainly a tariff is not necessarily a controlled circumstance. It’s not in place at the time that somebody places a bid, and then, a week later, it is. It’s no way to run an economy, but here we are.”

 

Branching Out

In addition to its broad roster of healthcare projects, HAI has diversified into many other sectors over the years, from bank branches to work at a number of nonprofits, like Ronald McDonald House and the Northampton Survival Center, to facilities in the education world.

One recent project was the renovation of the Gateway City Arts complex in downtown Holyoke to house LightHouse Holyoke, a non-traditional middle and high school. “Working with those folks was fun and something a little bit different for us,” Katsanos said. “So that was pretty satisfying.”

He added that it’s simply good business practice to diversify, even when times are heady in the healthcare realm.

“You can get very complacent when healthcare is so busy that you can’t keep up with it. But we don’t say no to something that’s out of the ordinary. Sometimes it’s refreshing to work on something that’s just different. Like an outdoor stage for Forbes Library — I would not have targeted that, but it’s a wonderful project.”

He also appreciates the impact of something like creating a family room for Ronald McDonald House at Baystate Children’s Hospital.

“If you have a kid getting cancer treatment at Baystate, you don’t even have to walk two blocks to go to the Ronald McDonald House; you can go to this new family room and get a cup of coffee and check your email and be away from your child’s bedside, but literally 12 seconds away, and that is really cool.”

Hafner said projects like this, with palpable human impact, energize the staff as well. “They understand that we value the community that we live and work in. So it’s very exciting to do those kinds of projects.”

As noted earlier, there’s plenty of concern these days to go along with the highs of today’s architecture industry, stemming from the economic uncertainty of tariffs and funding cuts.

“I think there’s large-scale worry from the contracting area across the board,” Hafner said. “We have no idea if doors, which largely come from Canada, are going to be one and a half times what they were this time last year. Even stuff that is manufactured here is impacted by things like steel and aluminum prices.”

“So I think everybody is really on edge,” he added. “A number of the hospitals that have not signed contracts have put things on hold because they’re not sure if project budgets will hold. I think there’s going to be a wave that happens through the entire construction industry. It’s not going to be limited to any one thing in particular because all those issues impact every single aspect of every single building typology.”

That said, Katsanos told BusinessWest, “we’re positive. We’re optimists … cautiously. It’s not a fun time right now for anybody, on whatever side of the spectrum you are, because uncertainty is always difficult. So I’m not saying I’m not concerned about our industry — I am concerned. But I also am positive. We’ll survive, and we’ll persevere.”

 

Kindness and Gratitude

Katsanos said he committed to making 2025 a “year of kindness,” inspired by his mother, whom he described as very kind, and who passed away in August.

“It doesn’t have to be huge. We don’t have to be political and change the world. We all have to just do better. Cumulatively, there’s a lot of us, and we can do great things.

“That’s why we like healthcare,” he added. “I’m not a doctor, but I think the healthcare system can be improved, and we try to do it. We are very, very affordable, and we could probably make more money, but we do a lot of work for nonprofits, and those are little margins. And we make that work.”

Hafner agreed. “I’m very thankful for what we’ve been able to accomplish. I am very proud of the projects that we’ve done. They don’t always land on the cover of a magazine or anything like that, but over the period of time that we’ve done this, we’ve made an impact. I think we’ve done a reasonable job of making our community a better place through the work that we’ve done.”

Community Spotlight Special Coverage

Community Spotlight

The former Thorndike School will be converted into 12 to 18 units of market-rate housing.

The former Thorndike School will be converted into 12 to 18 units of market-rate housing.

 

When it comes to Palmer’s much-anticipated new train station and the return of passenger rail service after a half-century absence, there is no timetable in place yet.

There are several hurdles still be cleared, from design to the huge matter of funding — for this train station and the state’s much larger east-west rail project. Town officials can only speculate that it will be a few years, and likely more than a few — one said it will be at least 2029 — before the facility is up and trains are stopping there.

But this lack of a go date isn’t tamping speculation, both positive and negative — especially since the state has now chosen a site for the station, an open field at 1099 South Main St., south of Palmer Yard, land owned by wire brush manufacturer Sanderson MacLeod (more on that company later) and adjacent to its plant.

To the disappointment of many in the community, this site is not downtown — and, more specifically, not the site of the former, historic train station, now home to the popular Steaming Tender restaurant.

In fact, a group calling itself the Central Rail Passenger Coalition is not entirely ready to give up on the downtown site, even though the state Department of Transportation has deemed it inadequate for several reasons, and town officials are accepting the state’s decision.

“It’s a chance for the town to assess current land use in the area and begin laying some groundwork to really encourage and enable transit-oriented development in that area.”

Scarlet Lamothe, general manager of the Steaming Tender and member of the Central Rail Passenger Coalition, has been outspoken — at public meetings and other forums — about how the South Yard location, known as ‘Site B,’ will not bring real economic benefits to the downtown or the community as a whole, pointing to the example of Windsor Locks, Conn., which built a new train station outside of the central business district, didn’t see much economic development, and is now moving its station downtown.

“Site B is not located in the downtown district, and it will show no benefit to the town,” she said, adding that she, other members of the coalition, and other Palmer residents are trying to gather support for an ordinance that would require that a passenger rail depot and related facilities need to be zoned in the downtown district.

“Also, you won’t see as much ridership at Site B because you won’t have that north-south connection,” she went on, adding that behind the historic station is a diamond junction, permitting rail service in all four directions; Site B would only accommodate east-west service.

Town Planner Heidi Mannarino acknowledged some disappointment concerning the state’s choice of location, but said the site is only a half-mile from downtown, and, overall, it could benefit existing businesses and prompt additional development.

“There is potential to unlock more development in that area,” she said, adding that, while the next steps in this process play out, the town should be looking to maximize the development opportunities from this potentially groundbreaking development, one that could return the community known as the Town of Seven Railroads to its roots.

“It’s a chance for the town to assess current land use in the area and begin laying some groundwork to really encourage and enable transit-oriented development in that area,” Mannarino said, adding that this includes everything from new housing opportunities to businesses catering to those getting on and off trains to creating safer alternatives for multi-modal transportation.

The state’s selection of a site for the new rail station tops the list of developing stories in this community, but there are several others, including plans to convert the former Thorndike School, built in 1910, into 12 to 18 units of market-rate housing, $1.6 million in infrastructure work (from sidewalks to fire hydrants), a new strip mall on Route 32 near the turnpike exit that is nearing the finish line, and a spike in interest in Palmer in the wake of remote work and hybrid schedules.

The Liberty Plaza project on Thorndike Street is nearing completion.

The Liberty Plaza project on Thorndike Street is nearing completion.

Indeed, this dramatic change in how people work has made the commute from Palmer to Springfield, Worcester, and points east of Worcester far more attractive than when people were going to the office five days a week, said John Latour, Palmer’s director of Community Development, adding that there are other incentives.

“There’s quality of life, there’s a grocery store and other amenities, but the housing here is more affordable than going further east,” he explained. “You can get a really nice house here for considerably less than you would, say, in the Shrewsbury area, so you’re seeing more people driving into Worcester and the Boston area from Palmer.”

For this latest installment of its Community Spotlight series, BusinessWest turns its lens on Palmer, where many forms of progress are, well … on track.

 

Train of Thought

Latour noted that, while there is, indeed, some disappointment concerning the state’s choice of a location for the new train station, there is still a buzz surrounding the east-west rail project and how it could change the fortunes of a community that is roughly halfway between Springfield and Worcester, but often (and until recently) considered too far from either for a commute or any economic benefit.

Remote work and hybrid schedules have changed some attitudes about Palmer, he said, noting that this is reflected in growing interest in housing within the community and rising prices, with the median price now exceeding $300,000.

And east-west rail could change the equation further by making the commute easier and thus more palatable, he said, adding that there are many examples of communities that have benefited, in many ways, from being a rail stop.

Mannarino agreed, noting that, in addition to spurring residential growth, a rail stop can benefit existing businesses in the broad hospitality sector and foster new ventures as well. And the chosen site for the station can do both, she added.

“Currently, on the other side of the track from the site, there’s already Seven Roads Brewery and other existing businesses that will shine. It’s going to be a matter of making sure that the rail stop is connected to those businesses in a safe way while also laying the groundwork so that it can be attractive for other business opportunities on the south side of the tracks as well.”

Overall, she said rail service will make Palmer’s location, already attractive because of its turnpike exit and close proximity to the state’s second- and third-largest cities, even more appealing to the development community.

While anticipating — and preparing for — a future with passenger rail service, Palmer is also coping with the present and developments on several fronts.

At the top of that list is housing, which is key to any residential growth and the benefits to be derived from it, said Latour, adding that, at present, there is little in the way of new construction of homes or subdivisions.

But the Thorndike School project is a small step forward, he added, noting that the new units will make a small dent in overall need. Conversion of the former Converse Middle School into 55-and-over housing, a project the town has been pursuing, will make another dent.

Other developments include Liberty Plaza, a strip mall taking shape just a few hundred yards from the Big Y on Thorndike Street (Route 32). The plaza will be home to a Starbucks and a Jersey Mike’s, as well as additional tenants, said Latour, adding that this project will hopefully inspire additional commercial development in that area just off the pike exit.

Palmer at a Glance

Year Incorporated: 1775
Population: 12,448
Area: 32 square miles
County: Hampden
Tax Rate, residential and commercial: Palmer, $18.15; Three Rivers, $18.23; Bondsville, $18.98; Thorndike, $18.28
Median Household Income: $41,443
Median Family Income: $49,358
Type of government: Town Manager; Town Council
Largest Employers: Baystate Wing Hospital; Sanderson MacLeod Inc., Camp Ramah of New England; Big Y World Class Market
*Latest information available

Meanwhile, the town has been awarded a $430,000 grant to design a new sewer infrastructure for a stretch of Thorndike Street, a project intended to alleviate a “ticking time bomb,” Mannarino said, and one that could unlock new development, both commercial and residential, in that area.

The overall price tag for that project will be $4 million to $6 million, she noted, adding that the town will be pursuing other grants to cover that cost, and there is no timeline for the initiative.

 

Making It Happen

Mark Borsari, president and CEO of Sanderson MacLeod, or SanMac, as it’s known colloquially, sidestepped questions about the rail station and east-west rail, noting that both are matters well beyond his control.

He preferred to talk about what is in his control, meaning his company, and its focus, which, technically speaking, is on making twisted wire brushes, but is really on creating an environment where people want to work and can thrive, and also on creating a model for other manufacturers, most of them facing the stern challenges of coping with retiring Baby Boomers and attracting and retaining young talent.

“We can’t control the weather, but we might as well see if we can be as creative as possible internally — we’re having a good time, we really are,” he said, adding that the company is firmly focused on making investments in the next generation of workers and, at the same time, “making it cool,” with ‘it’ being the overall experience.

It does this through everything from food trucks making regular stops at the plant to a cornhole tournament; from one of the company’s operating slogans — “you’ve got to be a little twisted to work here” — to an elaborate employee-appreciation day called Brushes, Blues, and Barbecue, which tells the whole story.

Such initiatives are part of a two-pronged approach at SanMac, said Borsari, adding that the first is to work with area schools to educate young people about the many attractive benefits to careers in manufacturing, while the second is to implement programs that demonstrate how valued employees are and encourage them to grow with the company, be part of the growth process, and encourage leadership.

“You do have to make it cool — I’ve always said that you have to look at through the eyes of someone who’s 18 or 19 years old and create an organizational place that they find cool to be in,” he explained.

“And that means you have to be creative. You make it cool by making the cafeteria a ’50s diner, you make it cool by putting bus wrap around the inside of the factory so you can put colorful graphics up, you make it cool by bringing in food trucks, you make it cool by having fun with the different ways that we work together, by focusing on people and rewarding them.”

Overall, it comes down to treating people as individuals where one size does not fit all, and “pointing out what the big picture is,” he added.

“When young people go out into the real world, they enter the workplace with an enthusiasm that’s a little naive, but it’s potent because they want to prove themselves,” Borsari said. “If they’re not handled properly by an organization, or they just get cast away after putting out 100%, it cuts the knees out from under them. You can only do that so many times to someone, especially if they’re young, before they say, ‘this is ridiculous — I’m just going to find a place where I can make as much as I can by doing as little as I possibly can,’ and that’s leadership’s fault.”

Through leadership that doesn’t take this approach, that truly values employees, SanMac has become not only a standout in the twisted wire brush industry, but a true leader in a changing manufacturing sector — and an economic driver in a changing Palmer, where even more promise may be chugging down the tracks.

Tourism & Hospitality

 

They plan to call it the “Immigration Experience Room.”

And that’s exactly what it will relate, said Megan Seiler, director of the Wistariahurst Museum in Holyoke, adding that this permanent new exhibit, set to open this summer, will give participants a glimpse into everything from the questions asked immigrants arriving at Ellis Island — thousands of whom found their way to Holyoke — to what they would pack in the one suitcase they would bring to this country.

“You come in, and you’ll take the steps that someone immigrating to this country would have taken, from the medical exam to other questions they would be asked,” she said, adding that this will be a hands-on family activity, complete with a passport that can be stamped and a map so visitors can pinpoint where they’re from.

The Immigration Experience is just one example of how Wistariahurst, the estate built by silk magnate William Skinner, is much more than a house museum; indeed, provides educational experiences involving all of Holyoke and much more. One upcoming exhibit is called “Prison Reimagined,” featuring visual art and poetry created by people who are currently incarcerated.

Meanwhile, it has become an event venue, hosting everything from weddings and retirement parties to art exhibits and book discussions.

The home, like Skinner’s silk mill, was originally in Williamsburg, and moved to Holyoke after the great flood of 1874. The buildings and grounds were owned continually by the Skinner family until 1859, when Katherine Skinner Kilbourne, the youngest child of William and Sarah Skinner, and her heirs gave Wistariahurst to the city of Holyoke.

It has become what Katherine Skinner intended it to be — a center for cultural and educational purposes.

Its grounds are open to the public dawn to dusk, Seiler noted. “We get people coming throughout the day, especially when things are in bloom. We get people doing yoga on their lunch break, we get the YMCA preschool … people love the grounds.”

There are also house tours and, as noted, a wide variety of programs, many of them focused on Holyoke and the people who have come here since it became a planned industrial city in 1873. In addition to “The Immigrant Experience,” there’s also a planned permanent exhibit on migrants who came to Holyoke from the South, Puerto Rico, and elsewhere.

In short, while the landmark tells the story of the Skinners, it really tells the story of Holyoke and all who have called it home. Learn more at www.wistariahurst.org.

—George O’Brien

Tourism & Hospitality

 

Students. Star Wars fans. Dog lovers (both kinds).

There’s something for just about everyone this year as the Westfield Starfires open up their seventh season of play in the Futures Collegiate Baseball League.

“We’re actually opening the season with a few games that are baseball and education day games,” team co-owner Chris Thompson said, noting that these are school field trips, with first pitch at 10:30 a.m., that blend game action with lessons about the regions the players hail from, statistics, and sabermetrics.

Other promotions include a Star Wars night to benefit Big Brothers Big Sisters, fireworks presented by Westfield Gas & Electric, Mental Health Awareness Day, team poster and baseball card giveaways, a dollar dog night, and — speaking of dogs — a Bark in the Park night, where patrons can take in a game with their furry friends.

But the biggest draw is still the team itself, which lost in the league championship game last year and returns a solid group from Clemson, Georgia Tech, Louisiana Tech, Ohio, and a host of other schools, including UConn, Boston College, and others from around New England. Prior to last season, the Starfires extended their lease with the city to keep playing at Bullens Field at least until 2034.

“Mayor [Michael] McCabe sees it as an attraction, with people coming to visit from outside of Westfield, and we also have a ton of local partners,” Thompson said. For example, North Elm Butcher Block, a 90-year staple in downtown Westfield, will be dishing out barbecue fare like pulled pork sandwiches, brisket, burnt ends, and mac and cheese balls, while Amherst Brewing Co. is returning for the seventh year with its Starfire IPA.

And for the third year, the team will present the Starfires Summer Classic in June at Forest Park in Springfield. “We go out and do some brand building, build some awareness of who we are, and hopefully the families will come back to the ballpark at Bullens Field. We partner with a lot of regional schools, too, and hope they also might come back with their family.”

There’s also a Father’s Day promotion that culminates with a game of catch between fathers and sons on the field after the game.

“It’s a great family day at the ballpark,” Thompson said. “The goal for us is to try to increase our in-game fan experience, including the between-innings portion. We’re really thrilled by what we’ve been able to do over the last couple years.”

The 2025 season runs from May 28 to Aug. 9. Learn more at www.westfieldstarfires.com.

—Joseph Bednar

Tourism & Hospitality

 

It was just over a half-century ago that the Springfield Armory — the facility that gave the community its heritage of precision manufacturing and even its legacy as the City of Homes — was designated as a national historic site.

And those at the Armory, which now shares its home with Springfield Technical Community College, are celebrating that milestone in many different ways — from merchandise including clothing, pins, and a commemorative passport stamp to a celebration weekend slated for this fall.

But the 50th anniversary is just part of a loaded schedule of programs at the armory this year. There are also events to mark the 250th anniversary of the American Revolution, as well as programming that speaks to Springfield’s designation as an American World War II Heritage City by the National Park Service, the only one in the Commonwealth, said Susan Ashman, lead park ranger and historic weapons supervisor at the Armory.

It was during World War II that production at the Armory was at its peak, with more than 14,000 people working there producing weapons such as the legendary M1 Garand, said Ashman, adding that this indelible impact on the war, and the region, are big reasons why the Armory, the site for which was chosen by George Washington, was designated as a national historic site.

Today, as throughout its 50-year history, the Armory is a museum, visited by people from across the region and around the world, where visitors can see displays featuring everything from the Blanchard lathe — a turning point, literally and figuratively, when it comes to mass production — to weapons from several eras, to images of the men and women who worked there.

But it’s also the site of special programs, from recreations of historic battles to public talks, like the ones slated for later this year by several World War II-focused writers, including Alex Kershaw, author of The Bedford Boys, First Wave, and Liberator.

Then there’s the annual big-band show, slated this year for Saturday, July 19, which commemorates Benny Goodman’s band’s performance at the Armory in 1943.

As for that weekend celebration marking the 50th anniversary of the Armory becoming a national historic site, it’s slated for Aug. 16-17, said Ashman, adding that there will be bands, presentations, hands-on demonstrations, and much more. In short, it will celebrate all that the Armory has meant to Springfield, the region, and the country.

The Springfield Armory is open Wednesday through Sunday, 9:30 a.m. to 4 p.m. Learn more at www.nps.gov/spar/index.htm.

—George O’Brien

Tourism & Hospitality

Kate Craven says the 2025 season amounts to a “rebirth” for the Robert E. Barrett Fishway.

Indeed, it’s been a strange and difficult stretch for the Holyoke attraction, which did not open in 2020, 2021, or 2022 because of COVID, reopened in 2023, and then closed again to the public last year as the Holyoke Gas & Electric (HG&E), which operates the facility, undertook extensive upgrades to one of the hydroelectric units at the Hadley Falls station.

So this spring will bring a return to normalcy, if you will, meaning another 500,000 fish covering dozens of different species will be carried over HG&E’s Holyoke Dam by two large elevators — and some 10,000 visitors (that’s the annual average) will be able to take it all in.

That spectrum includes schoolchildren — third- and fourth-graders comprise the sweet spot — on field trips, college students, area families, and visitors to Western Mass. looking for a different kind of getaway.

“People can see where hydropower production, environmental stewardship, and fish passage all come together in a very powerful way,” said Craven, the HG&E’s director of Marketing and Communications, noting that, aside from 2023, many traditions have unfortunately been paused at the fishway, named after Robert Barrett, the former director of the Holyoke Water Power Co., who became consumed with finding a way to help fish — returning to freshwater steams to spawn — find their way over the dam.

They will resume starting May 7 with the opening of the fishway, said Craven, noting that one such tradition comes on Mother’s Day (May 11), when mothers visiting the facility — and many do — are given a carnation.

As noted earlier, visitors to the fishway can see many different species carried over the dam, from American shad, the most populous species, to blueback herring, sea lamprey, and the occasional shortnose sturgeon, a species protected by the federal government.

“We’re hoping to get a lot of school groups and visitors to the fishway this spring,” said Craven, adding that there will be some pent-up demand as well as the usual fascination with seeing ingenuity assist these species of fish with their annual migration to spawn.

The fishway will be open from May 7 to June 15, Wednesday to Sunday from 9 a.m. to 5 p.m. Visitors can enjoy a guided tour with a fishway guide or explore the facility at their own pace with a self-guided walk-through. Learn more at www.hged.com/community-environment/barrett-fishway/default.aspx.

—George O’Brien

Tourism & Hospitality

The Quabbin Reservoir is the main drinking water supply for more than 3 million people in the Commonwealth.

It is also an engineering marvel, home to wildlife ranging from eagles to mountain lions to porcupines, the site of dozens of hiking trails, and sits on the site of four small towns that were taken by the state, later disincorporated, and now covered by some 412 billion gallons of water more than 50 feet deep in places.

So there’s history, engineering, nature, recreation, fishing, and education into how this water supply was created and how it operates today. And all of that and more can be taken in with a visit to the reservoir and the Les and Terry Campbell Quabbin Visitor Center in Belchertown, said Maria Beiter-Tucker, Interpretive Services supervisor for the Quabbin.

She handles public programing and educational programming, and quite a bit falls into those two categories.

Starting with the visitor center, located on the first floor of the Quabbin Administration Building at 100 Windsor Dam Road in Belchertown. There, visitors can learn about the history of the Swift River Valley and those aforementioned towns — Dana, Enfield, Greenwich, and Prescott — and also about why and how the reservoir was constructed and how it is managed today, she said.

There’s also a considerable amount of information about the wildlife that calls the Quabbin home, she said, adding that there are educational programs for visitors and groups, including many school field trips, as well as self-guided tours of the area.

These public programs include hikes of Quabbin Park and Quabbin Reservation, including hikes focused on various habitats. There’s also a hike to Dana Common, where some of the foundations to buildings in that community can still be seen.

Overall, there are dozens of hiking trails, including the Bald Mountain Hill Trail, the Goodnough Dike Vista Trail, the Old Stone Trail, and the Quabbin Park Cemetery tour, which takes visitors to the cemetery created for the relocation of graves from the Swift River Valley.

No dogs are allowed at the Quabbin to keep that drinking supply safe from contamination, but two-legged visitors are more than welcome, and, as mentioned earlier, there is much to see, learn, and experience at this regional gem.

The Quabbin Visitor Center is open every day except Wednesday, 8:30 a.m. to 4:30 p.m. Learn more at www.mass.gov/locations/quabbin-reservoir.

—George O’Brien

Tourism & Hospitality

It’s called “Illustrators of Light.”

One of the current exhibititions at the Norman Rockwell Museum in Stockbridge, it’s a collection of advertisements created by Rockwell, and several of his notable peers in the world of 1920s illustration, for Edison Mazda Lamps, a division of General Electric.

“These amazing, large-scale paintings were done as advertisements, and now they’re being put on view to the public for the first time,” said Stephanie Plunkett, the museum’s chief curator, adding that “we constantly change our collections to highlight the influence that illustration has had across time and how Rockwell is a part of that great tradition that continues today.”

While the museum houses the world’s largest collection of art by Rockwell (998 original paintings and drawings in all), many other exhibitions rotate through, including, currently, “All for Laughs: the Artists of the Famous Cartoonist Course,” which was a popular 1950s correspondence course designed to teach artists to be funny; and “Original Sisters: Portraits of Tenacity and Courage,” a series of portraits by Anita Kunz that honor the contributions of history-making women.

Starting in June is “I Spy! Walter Wick’s Hidden Wonders,” showcasing Wick’s iconic photographic creations, and opening in November is “Jazz Age Illustration,” which explores popular illustration during the 1920s and 1930s and the cultural impact of that work,

Many visitors are surprised at the variety of exhibitions, Plunkett said.

“It’s a very mixed audience. Some people grew up with Rockwell’s illustrations; their families may have received the Saturday Evening Post or the Ladies’ Home Journal, and they have a real familiarity with his work. But we’re getting people across the age spectrum, lots of families with children and young adults. We had a Mad magazine exhibition that brought in an audience interested in comics and cartoons and satire. In addition, we have people who are travelers, people who may view us as a destination location.”

During the warm months, visitors can also visit the actual studio where Rockwell — who lived in Stockbridge for the last 25 years of his life — worked. The building was originally located in the backyard of his home on South Street and moved to the museum grounds in 1986. “It’s fun for people to experience Rockwell’s workspace,” Plunkett said.

The Norman Rockwell Museum is open every day except Wednesday, 10 a.m. to 4 p.m. on weekdays and 10 a.m. to 5 p.m. on weekends. Learn more at www.nrm.org.

—Joseph Bednar

Tourism & Hospitality

 

It’s called “Through the Eyes of Igor Sikorsky.”

It’s one of several new exhibits at the New England Air Museum in Windsor Locks, Conn., and, like the others, it’s designed to be interactive and take visitors beyond static displays of aircraft — although those are still quite popular.

Sikorsky, the Russian-American aviation pioneer, is known for developing the first American helicopter, although he also developed several fixed-wing aircraft, including ocean-crossing flying boats. His story is a fascinating one, said Stephanie Abrams, president and CEO of the museum, noting that the new exhibit, like the others, is designed to take visitors beyond the aircraft themselves and tell the stories of the people who designed and built them, flew them, and made history in them.

“Every aircraft in this museum, and it’s the seventh-largest of its kind in the country, has a story — a story of human genius, of courage, of innovation,” she said. “Instead of just looking at an aircraft, we want visitors to understand the story of the men and women behind them.”

This same philosophy guided the creation of new exhibits on the Tuskegee Airmen, New England women in aviation, and the famed Kosciuszko Squadron, the Polish squadron, formed with the help of American volunteers, that fought against Russia in 1919 and against the Germans in the Battle of Britain.

Abrams explained that her father was a crew chief on a B-29 Superfortress during World War II and transferred his passion for aircraft and the people behind him to his daughter. Abrams was in the media and later produced documentary films before making a significant and rewarding career change, taking the helm at the air museum.

Since arriving four years ago, she has made significant strides in efforts to “modernize the museum, making it more interactive, creating activation, using flight simulators so people experience flight, and using augmented reality to bring history, or the future, to light.”

Her team’s efforts have helped boost visitorship at the museum, which is now averaging roughly 50,000 a year.

Those who discover this somewhat hidden gem will find these new exhibits, as well as aircraft such as the B-29, a B-25, the A-10 Thunderbolt, one of Sikorsky’s flying boats, the Lockheed Electra, the plane flown by Amelia Earhart, several helicopters, and more, as well as engines and other displays.

The museum is open Tuesday to Sunday, 9 a.m. to 4 p.m. Learn more at www.neam.org.

—George O’Brien

Tourism & Hospitality

You’re never too old for the Eric Carle Museum of Picture Book Art.

“I tell everyone who’s been here before, when their kids were little, to bring them back when they’re older because there’s always something new to see,” said Rebecca Miller Goggins, director of Development. “Our ever-changing art galleries are sophisticated, beautiful, and inspirational for everyone. Our mission is to elevate the art of the picture book.”

The museum features a hallway dedicated to the life of Carle and the iconic children’s books he created (most notably The Very Hungry Caterpillar), but there are three other galleries of works by other artists that change twice yearly, a daily film in the auditorium, regular story times in the reading library, and hands-on activities in the art studio that change every six weeks or so.

“We may coordinate with something going on in the galleries; like, if there’s a watercolor artist, we’ll do watercolors in the art studio,” Goggins explained. “It’s an incredible creative space, and it’s a great place for families with young kids who don’t want to make a mess in their own house — they can come to the Carle and make a mess in our studio. And adults really enjoy making art in the studio as well.”

The museum’s expansive, award-winning bookshop typically carries every book in print by any author featured in a current exhibition, and authors and artists often come in for readings, lectures, and book signings.

Current exhibitions include Jerry Pinkney’s The Lion & the Mouse, featuring the cover art and more than 32 pieces from that book; a 50-year commemoration of Free to Be You and Me; “Created in Color: The Picture Book Art of Raúl Colón”; and an exhibit of work by Margaret Wise Brown, author of Goodnight Moon, and artists she has inspired.

There are also plenty of activities pitched at adults, from lectures and gallery tours to art-making programs, Goggins said, and plenty of reasons to come back, between the rotating exhibits and more than 10,000 pieces in the permanent collection.

And people do come back; the museum attracts more than 40,000 visitors annually and has welcomed more than 1 million since its opening in 2002.

“It’s a remarkable place,” she added. “Picture book art is not just for children; it’s for everyone. It’s ageless and evergreen. So come visit again, and be newly inspired.”

The museum is open Wednesday through Friday from 10 a.m. to 4 p.m., Saturday from 10 a.m. to 5 p.m., and Sunday from noon to 5 p.m. Learn more at www.carlemuseum.org.

—Joseph Bednar

Tourism & Hospitality

Many museums tout themselves as a chance to go back time, but few actually ‘go’ anywhere. For that, one might consider taking a ride at the Connecticut Trolley Museum.

“We’re a historic trolley and transportation museum, and we mostly see families with young children, but we get everyone, including a lot of visitors who are interested in railroad history,” Executive Director Gina Alimberti said.

“We have a large visitor center packed with trolleys. You can go on and view them and take in our exhibits and history,” she added. “We also have some trolleys outside. We have a full fire-truck museum on the same property, with 20 to 30 old trucks you can view.”

In all, the museum houses more than 70 pieces of rail equipment dating as far back as 1869, not only from Connecticut, but from cities across the U.S. and around the world. But the highlight of the visit for most is taking a ride on an historic streetcar.

“You feel like you’re riding back in time because you would never see yourself riding on these cars,” Alimberti said. “It’s a cool experience, and we try to keep it alive. We don’t want that history to go away. A lot of seniors remember from back in the day, whether it was downtown Springfield or downtown Hartford; they remember it, and they get to experience it again, which is really cool.”

Meanwhile, she added, kids tend to know very little about trolleys, so the museum teaches them that slice of history, and hopefully gains clientele who will keep coming back when they’re older.

Speaking of kids, many events at the Connecticut Trolley Museum are geared toward the younger set and their families, from the current season’s Easter Eggspress days, featuring Easter-themed crafts, exhibits, and movies, as well as a visit from the Easter bunny; the Dino Trolley in July, with dinosaur-themed activities; the Pumpkin Patch Trolley in the fall; and the evening Winterfest and Tunnel of Lights between Thanksgiving and Christmas.

The events are a big draw, and they’re critical to museum operations, Alimberti said. “We’re a nonprofit, and the only way we stay afloat are our events. It’s a big revenue maker for us to keep the museum and trolleys maintained.”

The Connecticut Trolley Museum is open weekends from 10 a.m. to 4 p.m. in April, May, June, and September; every day except Monday from 10 a.m. to 4 p.m. in July and August; and for special events later in the year. Learn more at www.ct-trolley.org.

—Joseph Bednar

Tourism & Hospitality

 

When the weather warms up each spring, Berkshire East and Zoar Outdoor — two neighboring outdoor recreation facilities in Charlemont owned by the same company — roll out a raft (pun intended) of activities, from whitewater rafting and kayaking to ziplining and mountain biking.

Take the Thunder Mountain Bike Park at Berkshire East, where bikers take a lift to the top and can access downhill trails of all skill levels.

“We’ve got quite an assortment of summer racing for families, friends, even school groups. We get folks from all over New England and as far as away as Canada,” said Nathan Marr, director of Marketing. “If you’ve never done downhill mountain biking before, we have clinics and a rental bike shop. It also attracts professionals and experts from all over the world.”

The popular Eastern States Cup racing series comes to the mountain twice a year, in the summer and fall, and over the past three seasons, an event called Thunderstruck has drawn a host of women professional mountain bikers. “It’s not competitive, really,” Marr said. “It’s just a show of what they can do, to show the sport to young women and girls and say, ‘hey, you can compete with the boys, too.’”

Both Berkshire East and Zoar Outdoor also offer rafting trips along the Deerfield River for all ages and skill levels.

“We have a family float trip for kids as young as 5. It’s gentle, fun, and a pretty way to see the river and get outside. Young kids with families can gently float down the river,” Marr said.
“Then, our mid-level trip is class 1 and 2 whitewater, with one class 3 rapid. That’s good for kids who are a little bit older, or someone who may have never been whitewater rafting before.”

An advanced whitewater rafting trip, with a minimum age of 14, features class 3 and 4 rapids along the way, he added. “We see a lot of college students, a lot of adventure camps, bachelor parties, things like that.”

Then there’s the famous Thunderbolt mountain coaster at Berkshire East, which pulls riders up the mountain, and they can enjoy the scenic descent at whatever speed they choose.

“There’s a whole range of things to do,” Marr said. “For folks with a tighter budget, we’ll see families do the mountain coaster and pack a picnic lunch, spread out on the lawn under a tree, and just enjoy being outside the house at a low cost, which is nice.”

Visit www.berkshireeast.com and www.zoaroutdoor.com for updated activities and schedules.

—Joseph Bednar