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SPRINGFIELD — Representatives from Tech Foundry, a Springfield-based workforce development organization, and Comcast were joined by Springfield Mayor Dominic Sarno and City Councilor Jose Delgado on Oct. 23 to celebrate a new initiative aimed at expanding internet adoption and digital skills training for Greater Springfield residents.

Through this collaboration, Tech Foundry will sponsor six months of Comcast’s Internet Essentials service for the first 25 individuals who complete 12 digital literacy classes. Additionally, Comcast will donate laptops to the first 50 individuals who complete six digital literacy classes through Tech Foundry’s program.

“I commend Tech Foundry and Comcast for their proactive leadership in addressing barriers to broadband adoption,” Delgado said. “This partnership is a meaningful step toward a more connected, informed, and resilient Springfield.”

This initiative is made possible through Comcast’s Internet Essentials Partnership program, which enables community organizations to fund Internet Essentials (IE) service for qualifying households. Sponsored families receive all the benefits of IE: a high-speed internet connection at home, the option to purchase a low-cost computer, and access to free digital skills training online, in person, and in print.

“This collaboration between Tech Foundry and Comcast reflects the kind of community-focused leadership that uplifts Springfield,” Sarno said. “Providing resources like internet service and laptops to individuals working toward financial independence is not just a gift; it’s an investment in Springfield’s future.”

Tech Foundry offers free computer literacy and information technology certification programs to residents across the region.

“Comcast has been an incredibly generous and dedicated partner of Tech Foundry for many years, and their continued support has been instrumental in helping us expand our reach and deepen our impact,” Tech Foundry CEO Tricia Canavan said. “By supporting our most engaged students, Comcast is removing financial barriers to getting connected at home, so they can apply and grow their skills. This will also encourage more Springfield residents to enroll in our classes so they can fully participate in technology for work, training, healthcare, and more.”

Comcast’s support is part of Project UP, the company’s $1 billion initiative to connect people to the internet, create digital opportunity, and build a future of unlimited possibilities. This includes digital programs such as Internet Essentials, Lift Zones, and Digital Navigators.

“Comcast is proud of its longstanding commitment to Springfield and the relationships we’ve built with local organizations like Tech Foundry, which are opening doors to transformative career pathways,” said Carolyne Hannan, senior vice president of Comcast’s New England Region. “We recognize the critical role that the internet plays in achieving economic mobility and personal growth, which is why we’re investing in partnerships that empower residents to shape their own futures.”

Daily News

SPRINGFIELD — Comcast announced a $20,000 grant to support the Urban League of Springfield’s Digital Learning Lab, a community resource that is helping to bridge the digital divide in Western Mass. by providing 150 participants each year with essential technology and internet skills training, specialty workshops, and more.

The $20,000 grant will help fund a variety of enrichment training programs at the Urban League’s Digital Learning Lab. Programs include the Foster Grandparent Program, which helps seniors gain confidence in using online tools to mentor youth, and the Project Ready Program, which teaches students coding, advanced digital security, and pathways to careers in computer science.

“Many essential services — healthcare, job applications, and social-services programs — are now online, making digital literacy a critical skill,” state Rep. Bud Williams said. “I applaud Comcast for supporting the Urban League of Springfield’s Digital Learning Lab that ensures residents across Western Massachusetts have access to resources and training to develop the technology skills needed to succeed in today’s digital-first world.”

Added Yvette Frisby, president and CEO of the Urban League of Springfield, “for more than 15 years, Comcast has been a dedicated partner in our mission, and we’re grateful for their continued support. While residents have access to affordable high-speed broadband throughout Western Massachusetts, many of our members still lack the digital skills needed to take full advantage of it. This grant ensures more people — regardless of age or background — receive the training and support they need to thrive.”

This grant from Comcast is part of Project UP, Comcast’s commitment to provide digital opportunities through programs and community partnerships that connect people to the internet, advance economic mobility, and open doors for the next generation of innovators, entrepreneurs, storytellers, and creators.

“Comcast is proud to support the Urban League of Springfield as they empower local residents with critical digital skills,” said Carolyne Hannan, senior vice president of Comcast’s New England Region. “We understand the importance of internet connectivity, but access alone isn’t enough — people need the skills to confidently and safely use online resources to improve their lives. Through partnerships like this, we’re helping to close the digital divide and create more opportunities for individuals and families across Western Massachusetts.”

Daily News

SPRINGFIELD — Comcast announced it is awarding a total of $70,000 across three nonprofit organizations in Western Mass. to help provide area residents and students with technology and computer skills training. These grants are a part of Project UP, Comcast’s $1 billion commitment to advance digital equity through programs and community partnerships that connect people to the internet, advance economic mobility, and open doors for the next generation of innovators, entrepreneurs, storytellers, and creators.

Tech Goes Home will receive $30,000 to offer its digital-inclusion programs in Holyoke and Springfield, through which participants will complete 15 hours of digital skills training and earn a technology bundle that will include a personal device.

The Urban League of Springfield will receive $20,000 to support its digital learning lab, which provides participants with essential technology and internet skills training, specialty workshops, the Urban League’s Project Ready Mentor and STEM youth programs, and more.

The Boys & Girls Club of Springfield will receive $20,000 to support its e-sports programming, through which participants build social-emotional and STEM skills by engaging in educational, hands-on gaming sessions led by club staff.

“We are grateful to Comcast for supporting our efforts to help close the digital divide in Holyoke and Springfield,” said Daniel Noyes, CEO of Tech Goes Home. “By providing our participants with digital skills trainings and their own devices, we’re able to prepare them to navigate school, work, and life. We are excited to see the impact we can make in Western Massachusetts, thanks to the support from Comcast.”

Added Carolyne Hannan, senior vice president of Comcast’s New England region, “we understand the critical role that the internet plays in contributing to a future of unlimited possibilities for everyone across Western Massachusetts. In today’s world, digital literacy is essential to success, which is why we continue to support programs that empower individuals to explore and understand digital media platforms and technical capabilities to set them up for their professional futures.”

Special Coverage Technology

Connecting Communities

 

It’s all about connecting communities, Comcast says — and public-private partnerships that continue to bear fruit in closing the digital divide.

Comcast recently submitted 91 applications in the second round of the Broadband Infrastructure Gap Networks Grant Program, administered by the Massachusetts Broadband Institute (MBI), a program that funds the deployment of high-speed broadband to unserved or underserved locations in Massachusetts.

“Comcast has a proven track record of connecting residents and businesses in the Commonwealth to reliable and fast internet service, and we look forward to partnering with MBI to further expand the Xfinity network to fully connect local communities,” said Carolyne Hannan, senior vice president of Comcast’s New England Region.

“We have completed five broadband expansion projects in partnership with the MBI, connecting more than 3,000 homes and businesses since 2018,” she added. “Endorsement by the MBI of the applications would build on the successful public-private partnership.”

Throughout Massachusetts, Comcast has invested almost $909 million over the last three years in private capital to build, maintain, and operate its Xfinity network. The company notes that this investment has enabled it to expand its network capabilities and stay ahead of consumer demand, as the need for fast, reliable, and secure internet continues to grow.

Meanwhile, public-private partnership models, like MBI’s grant program, are necessary to reach locations where the economics prevent private investment alone. The company has already received more than 140 letters of support from communities across the state for the applications.

Carolyne Hannan

Carolyne Hannan

“We have completed five broadband expansion projects in partnership with the MBI, connecting more than 3,000 homes and businesses since 2018.”

“Comcast wants to serve as many customers as is geographically and economically feasible,” the company told BusinessWest. “As we continue to evaluate these opportunities for network expansions, especially in rural areas where there can be significant infrastructure challenges, we partner with municipalities and groups like the Massachusetts Broadband Institute for grants that help change the economics to expand in the most cost-efficient manner.”

Through the first round of the Broadband Infrastructure Gap Networks Program, Comcast was awarded grants to connect unserved and underserved residents in Monson, Palmer, and Ware, as well as communities in Martha’s Vineyard and Nantucket. Additionally, it has expanded its network in partnership with the MBI in Western Mass., connecting previously unserved homes and businesses.

It completed its first public-private partnership with the MBI in 2018, enabling the launch of gigabit services in nine Western Mass. towns, bringing Buckland, Conway, Chester, Hardwick, Huntington, Montague, Northfield, Pelham, and Shelburne to the MBI’s overall coverage goal of 96% or above. Since then, Comcast has completed four ‘last mile’ projects in Middlefield, Montgomery, Tolland, and Worthington.

 

Seeking Equity

Among the Massachusetts Broadband Institute’s other initiatives is its Municipal Digital Equity Planning Program, which provides municipalities with free strategic planning from pre-qualified consultants to help determine the main impediments to internet access and focus on solutions to bridge the existing digital divide, while tackling issues around affordability, digital-literacy training, device access, and other barriers.

“Massachusetts continues to lead the nation in addressing the digital divide, empowering municipalities statewide with vital resources to enhance accessibility and education,” Economic Development Secretary Yvonne Hao said earlier this year in announcing that 16 more cities and towns joined the program.

“This program will enable more municipalities to empower their residents, providing not only internet access, but also with the necessary training, devices, and expertise to compete in the digital economy. As commerce, job opportunities, and essential resources shift online, ensuring robust connections is crucial for residents to excel now and in the future.”

Michael Baldino

Michael Baldino

“Alongside our planning partners, we are excited to provide these communities with the support to help connect with their residents, to ask the right questions, and to receive data-driven results that will enable them to get the right mix of support to their residents.”

Michael Baldino, director of the MBI, added that, “alongside our planning partners, we are excited to provide these communities with the support to help connect with their residents, to ask the right questions, and to receive data-driven results that will enable them to get the right mix of support to their residents.”

There are now 78 municipalities participating in the Municipal Digital Equity Planning Program, a $145 million initiative launched last October. The latest round of 16 includes Springfield, as well as Hampden, Leverett, Otis, Shutesbury, and Westhampton.

The projects vary in scope. Springfield is building on the work done by its City Council’s digital equity subcommittee and interest from residents. The city acknowledges several barriers to digital equity, including equitable access to devices and skills, and intends on using surveys, public meetings, data collection, mailings, community events, tabling in public spaces, and interviews to uncover the reasons for these barriers. Working with consultants to build a digital-equity plan, Springfield aims to establish a coordinated, focused process.

Meanwhile, the town of Otis will spearheard several planning activities through its Municipal Light Plant to expand and improve digital equity. The municipality has previously installed a fiber-to-the-home network, but some seniors and students are unable to access it due to lack of training and equipment. In order to solve this, the town will conduct outreach to residents who are not typically involved in public meetings or do not respond to surveys.

And in Westhampton, the town’s 2022 master plan survey found that 92% of respondents noted the importance of reliable broadband for functioning city services (including emergency response) and to maintain the local economy. So Westhampton is prioritizing reliable access to high-speed internet by working with service providers and the MBI to learn more about existing network availability and reliability. The town will also focus on distributing devices, expanding literacy, and creating financial resources to help last-mile neighborhoods and remote locations.

In short, the MBI’s Municipal Digital Equity Planning Program aims to accomplish two goals: to guide municipal decision making and investments that will increase access, adoption, and usage of the internet, and also to prepare municipalities to submit grant proposals to state or federal programs to support digital equity activities.

Into the Future

Meanwhile, private-sector efforts to connect communities continue. Comcast recently announced higher upload and download speeds are now available to all customers in Holyoke, Longmeadow, West Springfield, and Westfield. In addition, work is nearly complete to provide these faster speeds to all customers in Southwick and Springfield, with the vast majority of those customers already experiencing these faster speeds.

“Modern networks require constant investment and innovation to remain resilient, secure, and future-ready,” the company noted. “The need for fast, reliable, and secure Internet will continue to grow, and Comcast is ensuring customers can stream, surf, and share on a network and service they can rely on today and in the future.”

Daily News

PHILADELPHIA — Xfinity Mobile and Comcast Business Mobile devices can now connect to millions of new Xfinity Mobile hotspots and receive internet speeds over WiFi up to 1 gigabit per second. By delivering a faster connection over Xfinity’s WiFi network, Comcast is helping ensure customers can stream, game, chat, download, and surf wherever they are.

Today, 90% of the mobile data traffic on Xfinity Mobile devices travels over WiFi, not cellular. With more than 23 million WiFi hotspots giving customers a speed boost, Xfinity Mobile aims to deliver a better experience to support data-intensive applications when traditional cellular networks can’t keep up. Comcast has invested more than $20 billion over the past five years to upgrade and expand the Xfinity network and introduce new, innovative features like WiFi Boost to support the constantly increasing number of connected devices consumers use both inside and outside of the home.

“We’re supercharging hotspots to unlock the full potential of our customers’ mobile devices and give you the boost you need, when you need it, to download a large file, stream a live sporting event, or host an important video call,” said Kohposh Kuda, senior vice president of Xfinity Mobile, Comcast. “A billion devices connect to WiFi over our network because it delivers a superior experience. We’ve invested billions of dollars in a network that can support the massive growth in data consumption, and our WiFi Boost upgrade is a huge win for our mobile customers.”

For more information or to sign up for Xfinity Mobile, visit an Xfinity store or www.xfinity.com/mobile.

Daily News

PHILADELPHIA — Comcast announced that Xfinity Mobile, one of the fastest-growing mobile services in the country, has surpassed 5 million customer lines in five years. Xfinity Mobile is one of the top-rated providers for customer satisfaction and value, according to the American Customer Satisfaction Index, and, according to the company, is beating major mobile carriers on price and delivering the fastest overall mobile service in its footprint.

“We set out to build a different kind of mobile service designed for the way people use their phones today, with the internet at the center of the experience. Our goal is simple — keep our internet customers happy with a mobile service that offers incredible value, attract new customers who want a great connectivity experience inside and away from the home, and build a profitable business that has a long runway for growth,” said Dave Watson, CEO of Comcast Cable. “We couldn’t be prouder of the exceptional mobile service we built with Xfinity Mobile and the impact it has had today with 5 million customer lines and counting.”

Daily News


BERLIN, CT – Comcast has appointed Danelle Danemark vice president of Human Resources for the company’s Western New England Region, which includes more than 300 communities in Connecticut, Western Mass., Western New Hampshire, Vermont, and New York.  

“Danelle brings a vast amount of valuable experience to this role and I’m delighted to have her as part of the team,” said Carolyne Hannan, senior vice president of Comcast’s Western New England Region. “She is an engaged and energetic leader who is committed to driving business objectives and dedicated to the development and success of others.” 

Prior to joining the Western New England Region, Danemark was senior director of Human Resources and business partner for Comcast’s Sales and Marketing organization across the northeast. In this role she was responsible for developing strategies for organizational design, workforce planning, talent management and development. 

Danemark also previously served as Director of Human Resources in Comcast’s Freedom Region, which covers Greater Philadelphia, New Jersey and Delaware, providing strategic guidance to the senior leadership team with a focus on employee engagement and performance management for a variety of operational teams. 

In this new role, Danemark will oversee the region’s human resource functions including talent management, career development and training; benefits, with a focus on employee wellness, safety and wellbeing; and employee engagement and recognition. 

Daily News

BERLIN, Conn. — Comcast named Saif Malik vice president of Finance for the company’s Western New England region, which serves more than 300 communities across Connecticut, Western Mass., Vermont, Western New Hampshire, and New York. In this role, Malik will oversee finance and accounting, warehouse and materials, information technology, facilities, fleet management, and environmental health and safety.

“Throughout his tenure with the company, Saif has showcased his talents as a strategic leader, as well as his dedication to fostering cross-functional collaboration,” said Carolyne Hannan, senior vice president of Comcast’s Western New England region. “Those qualities, along with his keen insight into our business, have proven to be invaluable, and I look forward to the energy, ideas, and insight he will provide in his new role.”

Malik joined Comcast in 2007 as senior manager of Finance for Comcast’s Greater New Haven area, where he was responsible for the financial growth of technical operations, marketing, warehouse, and customer service centers. He most recently served as senior director of Finance for the Western New England Region, providing strategic direction for technical operations, construction, and Comcast Business functions, including the region’s capital expenditures. Prior to joining Comcast, he was manager of financial planning and analysis for AT&T.

Malik earned his master’s degree in economics from the University of the Punjab and his MBA in finance from Oklahoma City University. Over the past seven years, he has served on the board of CRIS radio, an organization that provides audio access for people who are blind or print-challenged.

Daily News

BERLIN, Conn. — Comcast has named Carolyne Hannan senior vice president of the company’s Western New England Region, leading a team serving more than 300 communities across Connecticut, Western Mass., Vermont, Western New Hampshire, and New York. In this role, Hannan is the top executive responsible for all aspects of the business, including customer experience, sales, marketing, operations, and financial performance.

“I am excited to welcome Carolyne back to our Western New England Region, where she started her Comcast career,” said Kevin Casey, president of Comcast’s Northeast Division, which includes 14 northeastern states from Maine through Virginia and the District of Columbia. “Her strong leadership, commitment to our customers, and proven track record of delivering our innovative products and services makes her a natural choice to lead the region.”

Hannan, who has held a series of progressively more senior management positions at Comcast over the past 17 years, returns to the Western New England Region, where she previously served as vice president of Sales and Marketing from 2008 to 2010. In her most recent role, Hannan served as vice president of Sales & Marketing for Comcast’s Freedom Region, which serves customers across Greater Philadelphia, New Jersey, and Northern Delaware.

“I’m thrilled to have been asked to lead Comcast’s Western New England Region and to deliver outstanding service and innovative products that enhance the lives of our valued customers,” said Hannan, who will be based in the region’s headquarters located in Berlin, Conn.

Daily News

RUSSELL — The town of Russell has a new broadband, video, and voice services provider, as Comcast announced it has acquired Russell Municipal Cable TV. Comcast plans to transition residents and businesses to its Xfinity and Comcast Business suite of services through the end of the year.

“The acquisition of Russell Municipal Cable TV gives Comcast an opportunity to provide customers in the town of Russell with access to our Xfinity and Comcast Business innovative products and services, including our broadband internet experience, with the fastest broadband speeds available to residents,” said Carolyne Hannan, senior vice president of Comcast’s Western New England Region, which includes Western Mass. “We have a long-standing commitment to serving the communities in the Commonwealth where our customers and employees live and work and are proud to extend that commitment to our newest community in Western Massachusetts.”

Comcast is now available in 248 communities across Massachusetts and employs local residents at its Xfinity Stores in Springfield and Holyoke, and in several business and technical operations centers across the state, which serve residential customers and businesses.

“We chose Comcast because it is the best operator in the business with the fastest and most reliable network,” said Randy Merritt, manager of Russell Cable. “They are true innovators who continuously invest in their network to meet customers’ current and future needs, and we are confident this sale will ensure our customers have access to Comcast’s best-in-class network, products, services, and customer experience.”

Daily News

BERLIN, Conn. — Comcast announced the appointment of Colleen Cone as vice president of Human Resources for the company’s Western New England region, which is headquartered in Berlin, Conn. and includes more than 300 communities in Connecticut, Western Mass., New Hampshire, Vermont, and New York.

Cone will oversee the region’s human-resource functions, including talent management, career development, and training; benefits, with a focus on employee wellness; and employee engagement and recognition.

“Colleen brings a vast amount of valuable experience to this role during a critical time in our new work environment,” said Dennis Mathew, senior vice president of Comcast’s Western New England Region. “Her proven track record of successfully leading strategic human-resource initiatives with a focus on engaging employees at every level makes her the ideal person to ensure we exceed the current and future needs of our employees. I’m delighted to have her as part of our team.”

Prior to joining the Western New England region, Cone was the senior director of Human Resources for Comcast’s Greater Boston region, where she was responsible for employee engagement and other initiatives that addressed compliance and supported a strong and healthy workplace culture.

She also previously served as vice president of Talent and Culture for Skillsoft, where she was the senior leader responsible for employee engagement, internal communications, U.S. talent acquisition, and performance-management processes and recognition for a global workforce.

Cone holds a bachelor’s degree in business from Saint Anselm College in Manchester, N.H. and a juris doctor degree from Penn State University’s Dickinson School of Law. Named by New Hampshire magazine to its 2016 list of Exceptional Women in Business, she also serves on the board of directors of New Hampshire Tech Alliance and Families in Transition.

Daily News

PHILADELPHIA — Comcast announced it has introduced the fastest internet speeds over wi-fi available across the Northeast, including 14 states from Maine to Virginia and Washington, D.C. Customers can now take advantage of advanced wi-fi technology that is capable of delivering speeds faster than a gig to support the ever-increasing number of connected devices in their homes. The speed increase was rolled out in Comcast’s Northeast markets on Jan. 7 for no additional charge to customers, and will be introduced to the rest of its service areas throughout 2021.

“We are hyper-focused on advancing our internet product with new innovation,” said Kevin Casey, Comcast’s Northeast Division president. “Now our customers can enjoy faster speeds, state-of-the art gateways with Wi-Fi 6 technology, wall-to-wall wi-fi coverage, personalized tools and controls, and advanced cybersecurity protection.”

Comcast is also one of the first U.S. internet service providers to offer a Wi-Fi 6 certified gateway with the latest version of its xFi Advanced Gateway, which is capable of delivering multi-gigabit speeds via ethernet and laid the groundwork for gigabit speeds over wi-fi. Customers on the upgraded Xfinity gigabit tier will require an xFi Advanced Gateway, or one of the wi-fi-6-capable devices approved to work with the Xfinity network to receive the faster speeds. Comcast will be reaching out to customers who need to upgrade their equipment for no additional cost if they don’t have a capable device in their home.

According to The Xfinity Cyber Health Report, some users have dozens of devices in their home. Increased internet speeds support faster connections and more capacity to support the growing number of smart-home devices that are being added to home wi-fi networks today and in the future.

Comcast’s Xfinity gigabit internet service is delivered using Comcast’s existing network architecture and the connections that are already in most customers’ homes. Since 2017 alone, Comcast has devoted more than $12 billion to strengthening and expanding its network, including building more than 33,000 new route miles of fiber. Every two and a half years, the company adds as much capacity to the network as it added in all the previous years combined.

Daily News

SPRINGFIELD — Comcast recently awarded a $5,000 grant to MHA, which includes $2,000 to fund the purchase of school supplies for children of MHA staff dealing with hybrid and remote learning models as a result of the pandemic. Supplies for the children include face masks, hand sanitizer, pencils, pencil sharpeners, notebooks, erasers, and pocket folders.

The remaining $3,000 will underwrite a Room to Recover at MHA’s Safe Haven program for a year. Safe Haven offers transitional housing support to people served by the Department of Mental Health who are experiencing chronic homelessness, including those in recovery.

“MHA staff are the definition of essential workers,” said Kimberley Lee, vice president, Resource Development & Branding for MHA. “The folks they serve require care 24/7, and our team provides constant care and compassion, regardless of the challenges presented to them by COVID-19. Since a large proportion of our staff have school-aged children, and since so many schools are either remote or hybrid, providing these important supplies helps ensure the kids are prepared for school. At the same time, it gives their parents one less thing to worry about. MHA is thrilled that the folks at Comcast saw fit to make this generous donation and excited to continue our community partnership.”

Dan Glanville, vice president of Government Affairs and Community Impact for Comcast’s Western New England Region, added that “Comcast is proud to support MHA as they continue to manage the COVID-19 pandemic while balancing the needs of both their clients and their own families. We appreciate the work the team does for local residents and are proud to provide these resources to support their children and those most in need, especially during this unprecedented time.”