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Daily News

SPRINGFIELD — American International College (AIC) will host the inaugural Public Health Nursing Clinical Conference in Western Mass. on Friday, Dec. 1. The conference, developed by the Massachusetts Assoc. of Public Health Nurses (MAPHN) – Western MA Chapter, is designed to give nursing students a realistic view of the role of a public-health nurse and provide first-hand experience.

The keynote speaker, Colleen LaBelle, is program director of the Office Based Addiction Treatment (OBAT), program which serves more than 450 patients in the Boston Medical Center (BMC) outpatient General Medicine practice. OBAT provides consultation and services to BMC’s Family Medicine, Infectious Disease, Psychiatry, Homeless, and Obstetrics departments. In addition, OBAT provides training and technical support to 14 community health centers in the Commonwealth. LaBelle also serves as the executive director of the International Nurses Society on Addiction, Boston Medical Center.

The morning session will be devoted to educational seminars geared toward public-health nursing, infectious diseases, and the opioid epidemic. A mock Hepatitis A vaccination clinic will take place during the afternoon session to simulate an actual infectious-disease outbreak in the community. The clinic will be followed by a panel discussion.

According to Cesarina Thompson, dean of AIC’s School of Health Sciences, “public-health nurses comprise the largest segment of the professional public-health workforce and play a critical role in promoting the health of communities and populations. We are honored to host this inaugural conference that will provide our future nurses and health professionals with the ability to participate in important discussions regarding contemporary population-health issues.”

AIC provided oversight on the development of the program and is the first of the regional nursing schools to make the conference available to its students. It will be held at the AIC Edgewood Campus, Hall of Fame Room, in the Butova Gymnasium, 125 Cortland St., Springfield, from 8 a.m. to 3 p.m. Approximately 100 people will be in attendance, including 60 senior AIC nursing students, RN to BSN students from Bay Path University, Western Mass. public-health nurses, and members of the Western Massachusetts Nursing Collaborative.

Daily News

EAST LONGMEADOW — Strategic Alliances at Bay Path University will present a free online webinar, “Confident or Impostor?” on Thursday, Dec. 14 from noon to 1 p.m. Registration is strongly encouraged. For more information and to register, click here.

Research shows that 70% of the U.S. population has experienced ‘impostor syndrome’ at one time or another. Webinar participants will learn how to combat self-doubt and overcome the lack of confidence that results from impostor syndrome. The webinar will feature three panelists, Karen Hinds, Roxanne Kaufman Elliott, and Maureen Zappala, who will share their extensive knowledge and experience with leadership.

Hinds is the founder and CEO of Workplace Success Group, an international firm that has been referred to as a training ground for future business leaders. She is also the author of The Leader’s Manual – A Young Adult’s Guide to the Global Workplace, Get Along, Get Ahead: 101 Courtesies for the New Workplace, and Networking for a Better Position & More Profit. She serves as a visiting professor for the Malcolm Baldrige School of Business at Post University; is a frequent guest on radio, TV, and podcasts, and is a former board member with the Connecticut chapter of the World Affairs Council.

Elliott is a certified leadership development coach and facilitator with more than 30 years of business, strategy, and leadership-development experience across many different industries in both the profit and nonprofit worlds. She is an i3 Leadership Master and holds degrees from Sinclair College and Bowling Green State University, as well as numerous executive and leadership-development certifications from the University of Wisconsin at Madison, the American Marketing Assoc., the Leadership Challenge, RAC, LLM Inc., and others.

Zappala is an award-winning speaker, author, and presentation-skills coach. She is the founder of High Altitude Strategies and helps propel teams and individuals to peak performance. She holds a bachelor’s degree in mechanical engineering from the University of Notre Dame, and spent more than 13 years at NASA’s Lewis Research Center (now Glenn Research Center), conducting aircraft engine research. She became the youngest and first female manager of NASA’s Propulsion Systems Laboratory, a jet-aircraft-engine test facility.

Strategic Alliances is recognized by SHRM to offer professional-development credits (PDCs) SHRM-CPSM or SHRM-SCPSM. The webinar “Confident or Impostor?” is worth 1 PDC.

Daily News

SPRINGFIELD — Debra Boronski, regional director for the Massachusetts Office of Business Development (MOBD), will hold office hours for business and community leaders on Monday, Dec. 18 from 8:30 a.m. to 12:30 p.m. at the Massachusetts Small Business Development Center office located in Building 101 of the STCC Technology Park, 1 Federal St., Springfield. Meetings will be held in the Peter Pan Room, located on the second floor.

MOBD is the state’s one-stop source for businesses seeking to relocate to Massachusetts and businesses wishing to expand their current operations here. It offers a range of expertise and services to help businesses flourish in Massachusetts. Its staff operates in regions across the state, providing businesses with on-the-ground knowledge and viable connections. It works closely with the private and public sectors to coordinate a range of resources.

Boronski oversees 117 cities and towns in Western Mass. and the Berkshires. Interested parties mail e-mail [email protected] or call (413) 733-5357 to reserve a time slot.

Daily News

SPRINGFIELD — Anyone interested in working as a professional card dealer or croupier at the soon-to-open MGM Springfield will have their first opportunity to sign up for training classes on Wednesday, Dec. 6 at a downtown event launching the new MCCTI Gaming School. The event will be held on the first floor of the MassMutual Center, 1277 Main St., in the exhibit hall pre-function space, beginning at 10:30 a.m.

Holyoke Community College and Springfield Technical Community College, through TWO, their Training and Workforce Options collaborative, and MCCTI, the Massachusetts Casino Career Training Institute, will operate the gaming school on the ninth floor of 95 State St., Springfield. Classes begin Feb. 26, 2018.

Details about the Gaming School, its training programs, and a schedule of upcoming information sessions will be shared at the Dec. 6 event. All are welcome, and light refreshments will be served.

Speakers will include HCC president Christina Royal; STCC president John Cook; Springfield Mayor Domenic Sarno; Alex Dixon, general manager of MGM Springfield; and Robert Westerfield, vice president of Table Games for MGM Springfield. Jeffrey Hayden, HCC’s vice president of Business and Community Services, who also serves as executive director of TWO and MCCTI, will introduce the day’s program, during which registration for Gaming School classes will be opened.

Computers will be available for prospective students to register on the spot for training programs to run six different types of casino games: blackjack, poker, craps, roulette, carnival games, and mini-baccarat-PGP. Registration is on a first-come, first-served basis.

Participants who successfully complete training programs for at least two different table games will be guaranteed an ‘audition,’ or tryout, to work at the $960 million MGM Springfield casino, scheduled to open in September 2018.

“One of our goals as community colleges is to provide a quality workforce for area employers,” said HCC president Christina Royal. “HCC’s collaborations with STCC make this a top priority, and this partnership with MGM Springfield aligns with our long history of helping people in the community find career pathways.”

Added Cook, “a core value for us as a community college is to help strengthen our regional workforce. Through our MCCTI collaboration, we are absolutely ready to contribute to this new and important aspect of economic development.”

Daily News

MONSON — For the eighth year in a row, Monson Savings Bank is asking the community to help plan the bank’s community-giving activities by inviting people to vote for the organizations they would like the bank to support during 2018.

“Every year we donate over $100,000 to nonprofit organizations doing important work in the communities we serve,” said Steve Lowell, president of Monson Savings Bank. “For several years now, we’ve been asking the community for input on which groups they’d like us to support, and we’ve been so pleased by how many people participate. We have learned of new organizations through this process, and we also just like the idea of asking our community for input. As a community bank, we think that’s important.”

To cast their vote, people can visit www.monsonsavings.bank/about-us/vote-community-giving. There, they will see a list of organizations the bank has already supported in 2017 and provide up to three names of groups they’d like the bank to donate to in 2018. The only requirement is that the organizations be nonprofit and provide services in Hampden, Monson, Wilbraham, or Ware.

The voting ends at 3 p.m. on Jan. 17, 2018. The bank pledges to support the top 10 vote getters and will announce who they are by the end of January.

Daily News

GREENFIELD — On Sunday, Dec. 10, the United Arc, in partnership with Elks Lodge #1296 of Greenfield, will hold a Holiday Party at the Elks Lodge, 3 Church St., Greenfield.

The Benevolent and Protective Order of the Elks of the United States of America is one of the oldest and largest fraternal organizations in the country. An important part of the Elks organization is creating a quiet network of good deeds to profoundly change lives for the better, such as hosting the United Arc holiday parties.

Families with children who have a disability face many additional challenges, and the holiday season can be especially difficult. It can also be a lonely time of year for adults with disabilities, who may not have family to celebrate the holidays with. This can make it difficult to feel a sense of community and abundance during the coldest parts of the year. The holiday party is an important way for the Elks Lodge of Greenfield and the United Arc to connect people with each other.

For more than 30 years, the Elks Lodges of Greenfield has partnered with the United Arc to put on this holiday party as an opportunity for people with intellectual and developmental disabilities and their families to celebrate the holiday season. The Elks Lodge continues to be generous supporters of the United Arc in building community. Volunteers who support these events bring abundant respect, compassion, and holiday joy in everything they do. Last year’s holiday party at the Elks Lodge in Greenfield attracted 130 attendees who joined together for a meal before exchanging gifts.

The United Arc supports people living with intellectual and developmental disabilities in achieving the universal goals of inclusion, choice, and independence. The organization provides services to individuals and their families in Franklin, Hampshire, Hampden, and Worcester counties of Massachusetts and has a history of providing services for individuals with intellectual and developmental disabilities going back to 1951.

Daily News

SPRINGFIELD — Springfield Technical Community College will again offer its popular Emergency Medical Technician (EMT) Training Program, as well as the Certified Nurse Aide (CNA) Plus Program, both starting in January.

The EMT program consists of about 171 hours of lectures, 15 to 20 hours of online instruction, an auto-extrication class, and an eight-hour clinical hospital emergency-room observation designed to prepare the student for the Massachusetts State Certification Examination. The program, based on the Department of Transportation curriculum for Basic Emergency Medical Technician, is approved by the Massachusetts Office of Emergency Medical Services.

“The EMT program gives the student an excellent foundation in Basic Life Support skills and techniques and patient assessment,” said Paul Sheehan, director of the Workforce Development Center at STCC. “This program always fills up long before the start date, and applications are now being accepted.

Daytime and evening classes start Jan. 22. Visit www.stcc.edu/wdc or call (413) 755-4225 to enroll.

Meanwhile, the employment of CNAs is projected to grow by 19%, faster than average, according to the U.S. Department of Labor, which projects employers will add 279,600 CNA positions during the next decade. The CAN Plus Program at STCC is designed to provide participants with job skills that will allow entry into the healthcare field as well as preparation for the Massachusetts state board examination to become a certified nurse aide.

Day classes, which start Jan. 22, will be held Monday through Thursday, 9 a.m. to 2:30 p.m. Students will receive clinical experience in a local nursing home under the supervision of registered nurse (RN) instructors. Major topics will include vital signs; moving and turning patients; personal-care basics; bed making; bed, bath, and feeding; record keeping; and responding to emergencies.

This course will also include a Home Health Aide Training Certificate and an Enhanced Alzheimer’s Module. Students will attend a job fair scheduled at the conclusion of this program.

Evening Classes for BASIC CNA start Jan. 28, and will be held Monday through Friday, 4-9:30 p.m. The Workforce Development Center at STCC offers a wide variety of entry-level health programs. Visit www.stcc.edu/wdc or call (413) 755-4225 to enroll.

Daily News

EASTHAMPTON — The first business to enroll in health insurance through the new Health Connector for Business online system is YoYoExpert, an Easthampton company that strives to teach people what the modern yo-yo is, and “make the simple amazing.”

The Massachusetts Health Connector launched the new small-group portal in August, and the full platform launched on Nov. 1. In the new system, businesses and brokers around Massachusetts will be able to sign up for coverage, offer employees the opportunity to pick their own plan, and contain the cost of coverage.

“The workflow, and actual design and layout, was nice,” said Andre Boulay, owner of YoYoExpert, who also owns A2Z Science and Learning Store in Northampton. “Through the Health Connector for Business, we are able to provide good health insurance for our employees while keeping the costs for our business in mind.”

The Health Connector for Business portal includes plans from seven carriers for 2018, and business owners and brokers will be able to choose a plan and set premium costs from the company, while allowing employees the flexibility to choose a plan that best meets their needs.

“I’m looking forward to the new flexibility and options available to current and future clients through the Health Connector for Business,” said Rich Cahillane, benefits consultant with the American Benefits Group in Northampton, who helped Boulay enroll through the Health Connector. “Making health insurance as simple and affordable as possible is the goal.”

Entrepreneurship Sections

Planting Seeds

Steve Rosenkrantz

Steve Rosenkrantz

Western Mass. has seen an impressive surge in entrepreneurship over the past decade, but when people think about the successes, they tend to call to mind startups and independent companies. But there is another way to succeed in business ownership, and that’s through franchising. Through a national company called Entrepreneur’s Source, Steve Rosenkrantz has been matching clients with franchises for 17 years — by focusing on what they want not just in a career, but out of life.

Steve Rosenkrantz has a simple way of explaining his job.

“I think of what I do as planting seeds,” he said — and in 17 years as the owner of an Entrepreneur’s Source franchise, he’s planted many of them.

He also fancies himself a matchmaker of sorts, but not the kind who brings two people together. No, he’s making matches between his clients and what will, hopefully, become their ideal lifestyle, in the form of their own franchise business.

“I learned a few things a long time ago, and one is that nobody really wants to buy a business; they just like the benefits of owning one,” he said with a laugh. “I guess I create a safe space for the client to be educated and discover for themselves what types of franchise options match their career goals and expectations.”

In short, he’s helping individuals — usually people with well-established careers who are looking for a change and a measure of autonomy — transition to the realm of entrepreneurship. Rather than launching a startup, however, his clients are investing in a franchise of an established business.

The evidence of how it works began with his own search for a business opportunity in 2001, when his family business — a chain of Serv-U hardware and home-improvement stores — went through a dramatic downsizing. He then commenced a search for what to do next, and turned to the Entrepreneur’s Source for some guidance.

After a lengthy coaching and assessment process, one of the franchise opportunities put in front of him, oddly enough, was the Entrepreneur’s Source itself. Almost two decades later, he remains passionate about his work and the impact it has both regionally and nationally.

I learned a few things a long time ago, and one is that nobody really wants to buy a business; they just like the benefits of owning one.”

Take Antonia Santiago, for instance. She had an idea for a business startup in the senior-care space. When she talked to a local representative at SCORE, the business-mentoring agency, they referred her to Rosenkrantz. Through a series of discussions about what she was looking for in a career and lifestyle, another possibility arose.

“I said, ‘what do you think about working with children?’” he said. “She said, ‘I love children.’ I said, ‘I have a hunch.’”

So he connected her with a company, well-established in New York and New Jersey, called HobbyQuest, an after-school enrichment program that dovetails with local school curriculum to enhance what children are already learning and building on it.

“The match was perfect, and last month, she launched in West Springfield,” Rosenkrantz told BusinessWest. “It shows how, when people have awareness of what I do, like the SCORE counselor did, wonderful things can happen that benefit the community.”

Like his own experience, the process begins with an open mind to think past specific ideas the client may have in mind, and get to the root of their ILWE goals — income, lifestyle, wealth, and equity — to find an opportunity that fulfills them all in the short and long terms.

“I’m always respectful of opportunities people may have in mind when they come to me, but I like to back up the train a bit to get to understand what they really want their ILWE to be,” he explained. “The right franchise should be able to match all those things. My job is to match my clients with the right franchise models that correspond best to their geography, investment level, family dynamics, and the scalability they’re looking for.”

The options are endless, he added. “It could be with employees or without; with a physical storefront or a virtual storefront. I profile clients and, through lots of Q and A, help them determine what path to go on. It’s not a perfect system; there’s no such thing as that. But the program encourages clients to approach the process with an open mind, to determine whether we’re on the right track, or we need to redirect.”

Put Me In, Coach

There is a third term Rosenkrantz uses to describe his role, and that is a coach — in both business and life, with the recognition that the latter has a huge impact on the former.

The discovery process he undertakes with clients covers everything from personal and financial background to the type of business they believe they would be suited for.

He then offers a series of franchise ideas from his database, based on that all-important ILWE, which the client researches to see what might spark an interest.

Some matches have become well-known success stories in Western Mass., such as Jim Brennan and Rick Crews, who wound up starting a Doctor’s Express franchise in West Springfield and now operate more than 20 of them throughout the region. For their success, they were named BusinessWest’s Top Entrepreneurs for 2012, and have significantly expanded their footprint since.

Their field of urgent care is, in fact, a good example of finding a niche with serious growth potential, and Brennan and Crews jumped in at the right time. On the flip side, Rosenkrantz said, anyone looking to open a Dunkin’ Donuts these days is about a decade past peak saturation.

On the other hand, “when the frozen-yogurt craze started not long ago, a lot of major players wanted to connect with us, but we chose to stick with a company called Menchie’s, which had a vision that was a little different. They were focusing on frozen desserts, not just froze yogurt, and they had a vision what they want to look like in five to 10 years.”

New England tends to be conservative about new businesses, he added. “We tend to bring in franchises that are already tested and have a strong track record elsewhere in the world. And that’s good for me.”

Indeed, Massachusetts is fertile ground for some nationally successful franchises that have not exploded here yet, such as Sport Clips, three of which were recently launched by Ian Coogan, a commander at Westover Air Reserve Base who was looking for a business opportunity he could transition into while still spending most of his time at the base. “He doesn’t cut hair, and he doesn’t have to go in on a daily basis,” Rosenkrantz said — again, demonstrating that there’s a franchise to match everyone’s schedule.

Speaking of entrepreneurs with a military background, Rosenkrantz pointed out Patrick Walker, a retired senior chief of the U.S. Coast Guard, who had been responsible for the maintenance and quality assurance of its Aviation Department.

He attended a military-recruiting expo in 2014 with an open mind and a taste for entrepreneurship, but also a recollection of other franchise representatives he had talked with before who were heavy on hard-selling their opportunities, but not as interested in what his own goals and needs were.

But the Entrepreneur’s Source coach he met was different, Walker explained in an interview — one of many with military clients — collected in a booklet to tout Entrepreneur Source’s Veteran2Entrepreneur program. Because he was interested in travel and wanted to relocate to his hometown of Frisco, Texas, he opened an Expedia CruiseShipCenter there in 2016, taking advantage of a career option that let him choose where to live after a lifetime of moving around from post to post.

“Most of my friends are getting comfortable jobs; I decided I wanted something I could call my own,” he said. “I have a sense of pride wearing my uniform and driving to my business. It’s the American dream.”

Rosenkrantz said veterans, as a group, especially understand the potential of franchising. “Why? Because they can follow a system, and they know how to add value to a system. They like organization, they like regimen, and a franchise system is their bread and butter. Franchising and the military is a wonderful combination.”

Walker agreed. “As a retiring veteran, I felt I was too old to start a business from scratch. But in a franchise, all I needed was to read and implement the operations and procedures manual.”

Living Proof

Rosenkrantz works with clients across the U.S. and finds them matches from coast to coast, but he said he’s especially gratified performing that task in Western Mass. and Northern Conn. because of the bonus of boosting the region’s economy and bringing intriguing new businesses to the area.

“I never lose sight of the fact that I am a franchise that helps people find the right franchise. I live franchising every day. I’m a testimonial to our process because I was a client myself.”

The Entrepreneur’s Source is paid by franchises for successful matches, and Rosenkrantz said they consider it money well spent.

“The introduction we make between clients and franchises is a much warmer connection because my clients have already been vetted, and I check the territory availability of the franchise model for the client. So, the franchise gets someone with potential synergies right out of the gate, and that is something that’s valuable to them, so they love compensating my company for those warm introductions. We are advocates to make sure everything is in alignment.”

Because of the wide range of opportunities, clients may have to invest as little as $20,000 for a franchise opportunity or as much as millions, and many, like Coogan, keep their current jobs while ramping up their new business. Rosenkrantz also helps clients navigate funding resources like a unique 401(k) rollover program that doesn’t pile on the penalties, as well as Small Business Administration loans and similar programs.

In addition, “I have helped many people who say, ‘I don’t have the liquidity,’ but you do have family and friends. Sometimes people allow pride to get in the way, but they have people who care about them, and good things can happen if you utilize your circle of influence.”

There is a second facet to Rosenkrantz’s role, however — to help small-business owners with a single location find the resources and support to expand into a franchise of their own. One of those, Extra Innings, was a business based in Middleton that specializes in baseball and softball instruction. After connecting with Entrepreneur’s Source, the business has expanded to 27 franchises across the country.

“I love hearing the ideas of independent businesses looking for the next stage of expansion,” he told BusinessWest.

When he’s not helping clients, Rosenkrantz is always looking for opportunities to speak to all kinds of groups — such as laid-off workers and college students — about the opportunities available through the franchise model.

“My mission is to educate anyone who has entrepreneurial curiosity about franchising,” he said. “Not everyone will or should own that path, but it’s my firm belief that, for anyone who has entrepreneurial curiosity, one of the steps in their educational process should be to learn about franchising.”

Simply put, he added, “franchising is an opportunity to be in business for yourself, but not by yourself.”

And it’s crucial, he went on, for both he and the client to feel strongly they’ve made the right match, because failed matches are bound to be discussed on social media. “I’ve never had a bad comment on social media. I stay in touch with a lot of clients years later, and I’m pretty proud of their successes in their respective franchises and industries.”

In the meantime, he said his mission is to create even more awareness. “I want to get onto more college campuses to spread the word about business ownership. It’s not for everyone, but those who want to learn about and explore entrepreneurship, franchising is an important part of that discovery process.”

Never Alone

It’s all about the support, he concluded — not just from the Entrepreneur’s Source, but from the chosen franchise’s parent company, which has a keen interest in each location’s success.

“Statistics say an independent business, within a two-year period, has a high probability of failure,” Rosenkrantz noted. “People don’t have that extra working capital; they don’t plan things beyond the starting phase. Franchises, though, have an exponentially higher level of success, both short- and long-term.

“People should be educated about this when they’re considering business ownership as a career opportunity,” he concluded. “I want to be a piece of that education. I’m making inroads, but it’s a long battle.”

Joseph Bednar can be reached at [email protected]

Daily News

WARE — CHD, which for many years has provided mental-health services to the Ware community, is establishing its first physical presence in Ware with an office at 2 South St. This will enable CHD to extend services in Ware as well as neighboring communities. An official opening for the new location is planned for Wednesday, Nov. 29 from 10:30 a.m. to noon.

CHD will begin accepting referrals for mental-health services for youth through CHD’s Children’s Behavioral Health Initiative (CBHI). CHD’s CBHI services are for MassHealth members, who can access the services without a co-pay.

“CHD has enjoyed a long and productive relationship with the residents of Ware, but this will be the first time we have a facility located right in the town of Ware,” said Susan Sullivan, program director of CHD’s Children’s Behavioral Health Initiative, which includes the In-Home Services and Therapeutic Mentoring programs. “Our new facility at 2 South St. is fully staffed with six licensed clinicians, four therapeutic training and support staff, and three therapeutic mentors, all with multiple years of experience.”

There are many behavioral symptoms that CHD’s CBHI services can help address, such as difficulty concentrating on schoolwork, depression and/or anxiety, challenging behavior at home, reports of in-class behavioral issues, substance use, sudden mood changes, and aggressive, suicidal, or homicidal behavior.

According to Sullivan, CHD’s CBHI services are for any child who can’t have their mental-health needs met in a one-hour-a-week outpatient setting. “What differentiates CBHI from outpatient services is our services are designed for children and families who need a higher level of care,” she explained. “That’s why we go to them — to their home, to a location in the community, to team meetings at school, to court — wherever a family needs our support, as often as needed. There is no time frame that limits our work with children and their families. We continue our work as long as there is medical necessity and the family needs us. Someone from CHD is available every day from 8 a.m. to 8 p.m., and from 8 p.m. to 8 a.m. someone is on call. That is not the case with outpatient services.”

Parents who are on MassHealth and who have concerns about their child’s behavior at home or at school can self-refer by calling CHD Central Registration at (844) CHD-HELP. There is currently no wait list for services, so children can be seen immediately.

“Most people don’t realize that families can self-refer,” said Sullivan. “That call to CHD Central Registration gets families connected with people who know the world of mental-health services and can get them pointed in the right direction. Keep in mind that CBHI services are voluntary. It’s your choice to have CHD there, and you drive the treatment plan. We aren’t only working with the child, we work with everyone involved in their life who can have an impact, such as the people they’re living with and their extended family. The average age of the children we serve are between the ages of 8 and 13, but we serve youth from birth through age 21, and once an individual turns 21, CHD can help get them connected to services for adults.”

Cities and towns covered through the Ware CHBI office include Hampden, Wilbraham, Ludlow, Monson, Palmer, Ware, Belchertown, Wales, Brimfield, Holland, Warren, West Brookfield, Hardwick, Barre, Brookfield, North Brookfield, East Brookfield, Sturbridge, New Braintree, Spencer, and Three Rivers. Additional cities and towns are also served through various locations throughout the Pioneer Valley.

Daily News

SPRINGFIELD — Cambridge College and the International Language Institute of Massachusetts (ILI) recently announced a partnership through the University Pathways Program. Through this partnership, international students in the University Pathways track receive the academic support and counseling they need to help them transition successfully to Cambridge College.

ILI carefully selects its partner colleges and universities. Cambridge College was selected because of its program offerings and commitment to the adult-learning model.

“I am so excited that we have formed this partnership,” said Teresa Forte, director, Cambridge College – Springfield. “Both organizations are committed to working with the adult community. ILI is an impressive organization, and this agreement will allow both schools to expand our international footprint and serve more students in need.”

The partnership provides an opportunity for international students who attend and successfully graduate from the ILI to be exempt from taking the TOEFL exam for admissions at Cambridge College and its 13 other partner schools. Additionally, the institute offers free part-time afternoon and evening English classes at its downtown Northampton site.

“We are so pleased to welcome Cambridge College to the University Pathways Program, and we look forward to working with the college in welcoming students from around the world for study in the United States. When strong, like-minded partners team up, the opportunities are limitless,” said Caroline Gear, executive director, International Language Institute of Massachusetts.

Modern Office Sections

Fraud in the Workplace

By Christine Devin, CPA

Have you ever said these words: “I trust her; she would never steal from the company,” or “he is so honest, he would never do that.”

A small-business owner I recently spoke with said those same words. The owner was busy with the daily operations of her cash-lucrative business. The business had less than 10 employees, including a few service employees and a bookkeeper. The business owner had outstanding relationships with all of the employees. She even referred to them as family. Business was booming. What could possibly go wrong?

The owner confidently handed over her financial information for annual review and preparation of the company’s tax return to a hired professional. She was sure that her hard work looked impressive on paper. After all, she worked countless hours to make it all happen. Little did she know that the words she spoke earlier would haunt her. She could not have been more wrong.

During the annual review of the financial statements, some disbursements were flagged as unusual or suspect. The professional contacted the owner to investigate these payments. After further review, it was discovered that the bookkeeper was writing checks for personal expenses out of the company’s checking account by forging the owner’s signature. This was devastating news.

Fraud in the workplace is a serious topic and should be considered in any size business. What is fraud? Who is likely to commit fraud and what can be done to prevent or detect fraud? These are all great questions that this small-business owner wished she had addressed long before she ever hired her first employee.

What is fraud? Fraud is a broad term often used to describe when someone intentionally cheats another out of money or property for personal gain and then conceals it. In a business environment, fraud can occur by theft, misappropriation of assets, or financial-statement fraud. Some common fraud schemes are check forging (theft of cash), skimming (accounts receivable), dummy vendors (accounts payable), ghost employees (payroll), and falsifying records (financial statement). Whatever the scheme, are you prepared in your business to eliminate the possibility of fraud?

Who is likely to commit fraud? Most employees are honest when hired. However, you may on occasion hire a person that intentionally wants to get the job just to steal from you.

The ‘fraud triangle,’ originated by American sociologist Donald Cressey, created the framework to describe the reasoning by an employee to commit fraud. The fraud triangle describes the three stages an individual goes through when contemplating fraud. These are personal pressure or financial need, opportunity, and their ability to rationalize the crime. Per Cressey, once all these stages are met, even your most honest and trusted employee can commit fraud.

In the example above, the bookkeeper had a need (a drug addiction which was later revealed in court), the means (her direct access to the checks and the ability to reconcile), and rationalization of the crime (she thought she deserved more of the profit). All stages of the fraud triangle are important and should be considered in your risk assessment.

Of the three stages, we are going to focus on the second stage, opportunity. If there is no opportunity, the employee cannot commit fraud regardless of what they think, how they feel, or what they are going through personally.

When seeking to eliminate the opportunity for fraud, one of the best places to start is the transaction cycle. Take the time to walk through each transaction process, from start to finish. During the walkthrough, identify key points in the process where review, approval, or dual controls should be present to eliminate sole control over the function.

Consider this example: an accounts-payable clerk sets up new vendors, vouchers invoices, and processes checks for the company each week. The same clerk also reconciles the activity at the end of the month and posts all necessary reconciling journal entries. She even offers to mail the checks, as it is on her way home.

In this example, there is clear lack of segregation of duties. The clerk has too much control, and ‘opportunity’ exists. If the other two stages of Cressey’s framework — a financial need and rationalization — were present, then it would be possible for fraud to occur. Taking the time to evaluate processes such as these will help greatly in eliminating the risk of fraud.

There are a number of other steps that a business can take to prevent or detect fraud. They include:

• Conducting background checks on new hires;

• Implementing dual controls over assets such as cash and inventory;

• Separating key functions such as check preparer and check signer;

• Reconciling all accounts to the general ledger each month;

• Requiring approval of all time sheets by a supervisor;

• Requiring mandatory vacation for payroll or other key personnel;

• Establishing budgets and projections to benchmark to financial results;

• Rotating duties of accounts payable and accounts receivable (this process can also achieve cross-training needs);

• Verifying new vendor information, including tax ID address and phone number;

• Conducting internal audits;

• Establishing formal policies and procedures, including code of ethics;

• Setting up an employee hotline; and

• Disciplining for violation of established policies.

If a company has fewer employees, like the owner in the first example, then direct review and monitoring will serve as mitigating controls to prevent and detect fraud. Luckily, the owner had a detection control in place (she had someone else look at her records). However, even with the help of a third party, there is no guarantee that fraud will be detected, if it exists. So what else could have been done?

The owner could have had the bank statements mailed directly to her home address for review before handing off to the bookkeeper. Just opening the statement sends a clear message. In our original example, it was later discovered that the bookkeeper forged checks for more than a year. A simple review of the monthly bank statement by the owner would have uncovered the fraud much sooner, just by noticing the signature on the check images were not her own.

The time it would take to perform these steps would be far less than the time the owner spent investigating the records and pursuing the prosecution of the employee.

In the end, it takes time to review processes and procedures, identify key controls, and implement safeguards where needed. I can assure you, it is time well-spent. If you don’t have the time or resources to conduct a review of your business processes, you can call a professional to assist you.

This small-business owner changed the way she conducts business so this never happens again. Will you?

Christine Devin, CPA is a senior associate with the Holyoke-based public accounting firm Meyers Brothers Kalicka, P.C.; (413) 322-3480; [email protected]

Entrepreneurship Sections

Whatever It Takes

Kate Putnam

Kate Putnam says the WIT Fund hopes to raise $3 million over the next three years and focus on women-led companies.

Kate Putnam knew something special was going on — right from the first get-together.

That was back about 18 months or so ago, when a dozen women were invited to a breakfast to discuss ideas for making Western Mass. the place for women entrepreneurs and innovators.

“More than 30 showed up,” said Putnam, one of the organizers and chief spokespeople for a group that came to be known, after considerable discussion, as WIT, initially a joint venture of Valley Venture Mentors and the Economic Development Council of Western Mass.

That’s short for Women Innovators & Trailblazers, and also for What It Takes, or Whatever It Takes, said Putnam, a veteran business leader, entrepreneur, and mentor. She said the former describes both the membership and the constituency it will serve, while latter pretty much sums up what it’s ready and willing to do to carry out its mission.

And that is, officially, to “ignite a women-led innovation economy in Western Mass. and beyond.” Beyond that simple statement on the website (witrocks.org), though, the group is committed to helping women succeed in business through funding, mentoring, and more, as in ‘whatever it takes.’

Especially funding. Indeed, the group is creating what will be known as the WIT Fund, an angel-investing fund that will, as that name suggests, focus on women-led companies. The goal is to amass $3 million over the next three years or so, said Putnam, and write the first check perhaps as early as next spring.

She said there is considerable interest among WIT’s members in contributing to the fund, with the suggested contributions being $10,000 to $20,000.

“You can definitely do more,” said Putnam, adding that the group’s tagline will be something along the lines of ‘by and for women,’ which speaks broadly to a two-pronged mission.

“We want to inspire women to become angel investors,” she said, “and also help women who are starting businesses through mentorship.”

Indeed, WIT’s reason for being is perhaps better summed by its stated vision: “to build a community where women boldly define and fulfill their entrepreneurial ambitions,” said Allison Werder, another of the group’s organizers and leaders.

She noted that the ‘fulfilling’ part of the equation is often more difficult for women than it is for men, especially when it comes to statistics related to funding of entrepreneurial ventures, as we’ll see. And WIT was created to essentially do something about that.

“The overarching premise is women investing in women,” she told BusinessWest, adding that, in this case, ‘investing’ comes in many forms, including mentoring and educating women in how to be angel investors.

But perhaps most importantly, it will come through actual angel investing, she said, adding that the need is real — and growing.

Nationwide, women-led companies (a phrase that includes diverse teams of individuals) comprise roughly 28% of the individuals seeking capital nationally, said Putnam. But they receive just 17% of angel funding and only 2.5% of venture-capital funding.

“Even if you can get to the angel round of funding, the VCs aren’t stepping up,” she explained, adding that, while in Massachusetts, and especially Western Mass., the numbers are somewhat better (anecdotally), there is still considerable room for improvement, a reality that was the real inspiration for WIT’s evolving mission and growing membership.

Indeed, those 30 women who turned out for that initial meeting in 2016, and those who have joined since, understand those numbers and what they mean, said Putnam, adding that the membership represents a number of groups involved with women, entrepreneurship, economic development, or a combination of the above.

These include VVM, the EDC, the Women’s Fund of Western Mass., the Economic Development Council of Western Mass., the Pioneer Valley Planning Commission, Northwestern Mutual, Rainmaker Consulting, the Shops at Marketplace, and Lioness magazine.

As for the membership, it has grown to 80 or 90 individuals, and includes the leaders of the many women’s colleges in the area, other educators, business owners and managers, entrepreneurs, creatives, marketers, and individuals working in various aspects of economic development.

“It’s a broad spectrum of people, both those looking for guidance and those looking to grow the entrepreneurial community,” said Werder, adding that they have come together behind a single unifying assignment, if you will.

“We think there is an opportunity to put a stake in the ground that Western Mass. is very friendly to female-led entrepreneurial businesses,” she explained, adding that a number of forces, from the women’s colleges and universities to VVM, have inspired such optimism.

And now there is another in WIT, a group that has a lofty goals and a name — actually, two of them — that says it all.

—George O’Brien

Health Care Sections

Screen Pass

socialmediadangerIn a nation where the vast majority of adults have a social-media presence, it’s not surprising that kids are clamoring to get in on the fun. But for teenagers, and especially the middle-school set, social media comes with its own set of additional traps, often magnifying and broadcasting incidents of peer pressure and bullying. There’s no real consensus on when kids should be allowed to use these ubiquitous tools, but experts agree that parents need to be involved in that decision — and well beyond.

Technology moves quickly, Dr. Bruce Waslick said. And young people are much better at keeping up with it than their parents.

“I’ve raised three kids, and the technology changed a lot from the time my first kid became a teenager to the time my third kid became a teenager,” said Waslick, chief of Child Psychiatry at Baystate Medical Center. “Things are moving so fast.”

Perhaps the most significant technological shift over the past decade — a seismic cultural shift, really — is the technology that almost 80% of all Americans are carrying in their pockets and purses: the smartphone.

nd make no mistake — it’s a tool that teens and tweens crave, particularly for access to the very public online realm of social media. But should they have that access? It’s a question doctors, parents, and tech experts have been grappling with for years, and still one without a definitive answer.

“So many kids now have access to smartphones and social media, and part of it can be great,” Waslick told BusinessWest. “People get connected to all kinds of information, and social media can be positive, helping kids communicate with each other and make relationships.

“The hard part is, kids are just so young, and they don’t know a lot about the world at that point, and they’re getting involved in very complex kinds of social-media functions they may not fully understand,” he went on, citing pitfalls from magnified self-image issues to cyberbullying. Online predators are another real concern, he said, because of the ease with which they can insinuate themselves into kids’ lives.

“In the old days, friends introduced you to friends, and vouched for them. Now, with a couple clicks, people get connected to people all over the country, and the world, with little filtering or regard for what they actually know about the people they’re connecting with.”

Melanie Hempe, a registered nurse and founder of Families Managing Media, a site that explores the hazards young people face in the online world, told Psychology Today that teenagers and pre-teens have a way of wearing their parents down with their desire to fit in to the Internet culture.

“Maybe because we’re exhausted from their constant begging for a phone, or because we think that all their friends have one, or because we want to upgrade ours to the latest model … we cave. We act on impulse. Our brain seems to regress like theirs, and we give them our old smartphone,” she explained. “And with that one little decision comes the world of social-media access — something we haven’t thought about and something none of us is prepared for.”

And she believes it’s a bad decision to give in, particularly before the high-school years. “Because the midbrain is reorganizing itself and risk-taking is high and impulse control is low, I can’t imagine a worse time in a child’s life to have access to social media than middle school.”

Specifically, she said, a tween’s underdeveloped frontal cortex can’t manage the distraction and temptations that come with social-media use. For example, “a tween’s ‘more is better’ mentality is a dangerous match for social media. Do they really have 1,456 friends? Do they really need to be on it nine hours a day? Social media allows — and encourages — them to overdo their friend connections like they tend to overdo other things in their lives.”

Dr. Bruce Waslick

Dr. Bruce Waslick

It’s a legitimate concern, said Dr. Yolanda Chassiakos, who serves on the executive committee of the American Academy of Pediatrics’ Council on Communications and Media. She cited a 2016 study showing that three-quarters of teenagers own a smartphone — close to the national average — and 24% of all adolescents report feeling “addicted” to their phone.

“Even parents young enough to be ‘digital natives’ themselves are worried about how to guide their children in this new digital media world and ensure the risks of media use and overuse are avoided,” she wrote, adding that increased sedentary media use usually corresponds to decreased sleep and a greater risk of obesity — as well as the psychological dangers Waslick and others have cited.

“Excessive media use has been associated with challenges such as isolation, victimization, depression, and Internet addiction,” she went on. “Unmonitored media use can leave children and teens vulnerable to online predators or allow them to make unwise decisions such as sharing inappropriate texts, videos, or photos.”

In other words, it’s a minefield. Just like the middle-school years themselves.

Not All Bad News

Waslick was quick to note the ways in which social media can exacerbate the social hazards tweens and teens already face.

“There’s a lot of peer pressure, as well as contacts with people posting inappropriate things online, disclosing personal details, getting into fights, a certain amount of cyberbullying,” he said.

The public nature of social media can take typical embarrassments and more serious incidents like bullying and magnify them, he added. “Sometimes, kids think when they type something, it’s like texting to somebody, but it’s being read by so many people. And one-on-one bullying is horrible enough, but bullying in front of large groups of people at the same time can be worse.”

However, not everyone who studies this issue comes to the same conclusions. Caroline Knorr is the Parenting editor of Common Sense Media, a website that exists to give parents a window into popular media in order to make good decisions for their kids. And she’s not convinced that online networking is the minefield some make it out to be.

“Yes, the risks of social media are real,” she said. “But new research is shedding light on the good things that can happen when kids connect, share, and learn online. As a parent, you can help nurture the positive aspects by accepting how important social media is for kids and helping them find ways for it to add real value to their lives.”

She identified a few ways in which social media can be a positive force, such as strengthening friendships, offering a sense of belonging, providing genuine support, and helping young people express themselves.

“Online acceptance — whether a kid is interested in an unusual subject that isn’t considered ‘cool’ or is grappling with sexual identity — can validate a marginalized kid,” she explained. “Suicidal teens can even get immediate access to quality support online. One example occurred on a Minecraft forum on Reddit when an entire online community used voice-conferencing software to talk a teen out of his decision to commit suicide.”

One other positive is the ability to do good, Knorr said. “Twitter, Facebook, and other large social networks expose kids to important issues and people from all over the world. Kids realize they have a voice they didn’t have before and are doing everything from crowdfunding for people in need to anonymously tweeting positive thoughts.”

One example of positive action using social media is an anti-bullying movement initially launched in Western Mass. that has spread across all 50 states and to more than 50 countries, with celebrities getting into the act. The core of the campaign is using the ubiquitous ‘selfie’ to spread an anti-bullying message on social-media platforms.

“The social-media effort was started by the kids of Unify,” said Edward Zemba, president of Unify Against Bullying, an organization based in East Longmeadow. “It was their way of bringing awareness to the silence of bullying. As parents, we all know that this issue is difficult enough to address when we talk about it. However, when children are left alone to deal with it in silence, things can get far worse.”

In January, the kids of Unify set a goal. By the end of the year, they wanted to have 50 celebrities participate in their selfie challenge. “Bullying is about trying to look cool,” said Zemba’s 14-year-old daughter, Julianna, one of the organization’s founders. “If celebrities send a message that bullying isn’t OK to kids, they’ll listen differently than if it’s from their parents, or even friends.”

With well-known figures such as Chris Evans, Zach Braff, and actors from series such as The Walking Dead, Game of Thrones, and Stranger Things participating, they are well on their way. Even athletes from NASCAR, the WWE, the Boston Bruins, the WNBA, and New England Patriots cheerleaders have posted selfies.

Chassiakos agrees that new media can provide a host of benefits and opportunities to grow in a positive way. “Because these platforms are interactive, children and teens can use them to learn, connect, and communicate with family and friends, and engage in creative activities. The key is moderation and balance; media use should not replace or displace other activities that promote healthy development and wellness.”

Parental Guidance Suggested

Unfortunately, Waslick said, there really is no hard-and-fast age when kids are ready to dive into social media.

“There may be kids who can appropriately use social media at an earlier age, although I don’t recommend that,” he told BusinessWest. “Others may be more fragile and shouldn’t be exposed to social media until they’re older, more mature, and able to handle certain things. I think parents should weigh this on an individual basis and then monitor how it’s going.”

That often includes insisting being a part of the teen’s social-media network — a Facebook friend, for example — even though they may not be crazy about the idea.

“Parents can be valuable ‘media mentors,’ guiding older children and teens on practicing online citizenship and safety, treating others with respect, avoiding cyberbullying and sexting, being wary of online solicitation, and avoiding communications that can compromise personal privacy and safety,” Chassiakos noted. “Parents also should be good role models by balancing their own media use with other activities.”

After all, Waslick said, even the best-intentioned kids end up with bad experiences online — not just bullying, but situations as simple as finding out about a party they weren’t invited to, or seeing a romantic interest cozy up to someone else online.

“These are normal things that happen during the middle-school years, but on social media, it plays out differently — more publicly,” he said. “While it’s an individual, case-by-case thing, parents should have a say in whether their kids are ready for it, and whether they understand what they’re getting involved in.”

He compared parental guidance in social media like learning how to drive. “That’s what a learning permit is for, so parents can supervise them while they learn to drive. I think getting involved in social media is like that; parental supervision is a good idea.”

Hempe insists that social media is an entertainment technology that doesn’t help kids raise their intelligence, develop socially in a healthy way, or prepare them for real life or a future job. She also feels it replaces learning the ‘work’ of dealing face-to-face with their peers, and often frays connections with family and real-world friends.

If they must partake, she suggests a few tips, including delaying access, following their kids’ accounts, allowing computer use only on large screens in the home, setting time limits for use, and planning non-tech family time together — in other words, replacing the screen with something positive and healthy.

“Don’t give that smartphone all the power in your home,” she said. “Help tweens choose healthier forms of entertainment. They have the rest of their life to be entertained by social media, but only a limited time with you.”

That’s advice few parents would argue against — no matter how much they trust their kids.

Joseph Bednar can be reached at [email protected]

Health Care Sections

Rewards Program

Dr. Matthew Richardson

Dr. Matthew Richardson, standing here in new outpatient space being readied at Baystate Medical Center, says working in pediatric oncology brings a broad mix of challenges and rewards.

When asked why he chose to direct his career toward work in pediatric oncology and hematology, Dr. Matthew Richardson flashed back to his time in medical school at the University of Rochester in New York and the rotations he was going through.

His recollections answered the question quickly and efficiently.

“I always thought I’d be an internist taking care of grownups,” Richardson, interim director of the Pediatric Oncology program at Baystate Medical Center, recalled. “But when I went through the internal-medicine rotation, I really didn’t like it. A lot of the time, the patients wouldn’t get better, and their problems derived from some sort of self-inflicted damage like smoking or drinking too much. But I really didn’t know what I was going to do if I didn’t like internal medicine.”

The next rotation happened to be pediatrics, and there, Richardson found an answer to that question — because he also found just about everything he didn’t find in internal medicine.

“You got to be goofy with the kids or play with the kids,” he told BusinessWest. “And they would get better; they would have illnesses that you would treat, and they would get better. Overall, as I used to say, and still do sometimes, a bad day with kids was still better than a good day with grownups.”

And in pediatric oncology, Richardson would find even more in terms of rewards, challenges, and everything else people get into the healthcare profession for. Indeed, the work involves treating the same patients for several years on average, and guiding them and their families through an experience that will test them in ways they probably couldn’t have imagined — and often to a full recovery and long life.

“When I see a child who’s now a young adult going off to college or in college, and they’re healthy, vibrant, and thriving, it’s incredibly rewarding,” he said.

At the same time, he and others with the Baystate program help introduce new treatment modalities through clinical trials, especially through Baystate’s affiliation with the Children’s Oncology Group, and, in the course of doing so, continue and even accelerate a remarkable pattern of progress that has marked the past several decades and Richardson’s entire career.

Meanwhile, the Baystate program, the only facility of its kind west of Worcester, offers an important level of convenience to patients and their families who would otherwise face of the prospect of battling cancer and having to drive halfway (or all the way) across the state repeatedly as they did so (more on that later).

Amid the many types of rewards and all that progress, however, there are still those times, said Richardson, when he must tell parents that there is nothing more than he can do for their child and that cancer will take their life.

Those conversations are, obviously, extremely difficult, he said, adding quickly that, with advancements made in recent years, there have been fewer of them, and as he looks forward, he is buoyed by the near-certainty that this trend will only continue.

For this issue and its focus on pediatrics, BusinessWest talked at length with Richardson about the state of pediatric oncology, the many of forms of progress being made in this realm, and about why, as he said, a bad day with children beats a good day treating adults.

Talking Points

As he talked with BusinessWest and posed for a few photos in the play deck at Baystate Children’s Hospital, Richardson noted, again, that many of the conversations he has with patients and their families in and around that facility are, indeed, difficult ones.

Starting with the first real talk — the one that comes after a cancer diagnosis.

“Someone’s world has just been completely altered — forever,” he said of the process involved with breaking that news, if you will. “It’s never the same conversation twice because each patient, each family, and each situation is different. Each child and each family deals with the news differently, so you have to be able to read the situation and determine how you think they might best respond to hearing news like that.

Richardson said he has become better at this art and science of ‘reading the situation’ over the years. He attributes this to “many years of learning on the job,” and he said breaking news to patients and families is merely one aspect of a much larger learning process that is ongoing — something else he likes about the specialty he’s chosen.

Richardson is one of three pediatric oncologists in Baystate’s program — actually there are two at the moment because a vacancy is being filled. Together, they see about 30 new patients a year, with almost all them living within 50 miles of the hospital, a catchment area that includes Western Mass., Southern Vermont, Northern Conn., and Eastern New York.

These patients have conditions that cover the full spectrum of pediatric oncology, he went on, adding that this phrase refers to everything from leukemias to brain tumors to kidney, liver, and bone tumors.

The ability to treat such cancers in this region is a huge asset for the region and the families that call it home, he went on, adding this convenience can reduce some layers of stress from situations where there are many.

“When you think about the time, the expense, the hassles, such as parking, parents having to take time off from work, children having to miss time from school … receiving care here is a real blessing,” he said. “A simple 20-minute doctor’s visit can turn into a whole-day affair if you have to go out to Boston, but if you can stay here, you might just have to take the child out of school a little bit early instead of them losing all of most of the day, and that’s important, because many patients have multiple visits every month, and sometimes several days in a row, depending on their treatment.”

And this convenience factor will only be enhanced in a few weeks, when the outpatient pediatric-oncology services currently located at the D’Amour Cancer Center are relocated to space at the Baystate campus on Chestnut Street, just a short elevator ride from the children’s hospital itself.

“It’s beautiful space, and it’s going to bring another level of convenience to patients and their families,” said Richardson.

Progress Report

Returning to his thoughts about why he chose pediatrics and pediatric oncology, Richardson said cancers (or most of them, anyway) are among the few conditions that can actually be cured.

“It’s not like you can take six cycles of hypertension medicine and your high blood pressure goes away,” he noted. “Or you take five cycles of insulin and your diabetes goes away. This [cancer] is a disease that we can treat, and treat successfully.”

And that process of curing children with cancer is extremely rewarding work, he went on, adding that his first experience with this came during his residency (also at the University of Rochester), when he cared for several children with cancer.

“These were kids that you would see over and over again throughout the year as they would come in for treatments, or you would see them in the office,” he explained. “And I liked that continuity, knowing the family when they came and knowing their history.”

Beyond this continuity, Richardson, no doubt speaking for all pediatric oncologists, said he also enjoys dealing with cancer on the many different levels it must be dealt with.

“Right down to the molecular, genetic level, and what mutation causes cancer,” he explained. “There’s also the cellular level — how does chemotherapy affect the dividing cell? — and the organ level: is this cancer affecting the kidney or the liver?

“And then, it goes to the personal level, and how the child is coping with the diagnosis and the treatment, as well as the family level and how the family is interacting with the healthcare system and dealing with the child’s illness,” he went on. “And if you really want to go the big picture, there’s the societal level, and how we as society try to do research on these rare diseases and come up with the best treatments and how we work together across the country to understand and treat childhood cancers.”

And, as he noted, in recent years, the ability to treat cancer and treat it successfully has only increased.

“It seems that every few years, there’s a new approach and a new modality available that seems to shift the paradigm of how we look at cancers and treat cancers,” he said while offering a quick chronology.

In the ’60s, ’70s, and ’80s, there was basically chemotherapy, which, as he noted, worked “some of the time, but not a lot of the time, and kids would get very sick with them.”

Improvements in chemotherapy coincided with better supportive care — more effective antibiotics and better nutritional support, and improved anti-nausea medications and other developments changed the landscape in the ’90s, he went on, adding that this was a time of what was known as “dose escalation,” because providers could better support children through the side effects.

Over the past 10 to 15 years, antibody therapies, developed to attack specific types of cancer, have become more prevalent, and with tremendous results, he said, adding that, most recently, specialists are taking the patient’s own immune system and training it to fight certain types of cancers.

Such advances have dramatically improved the survival rates for many childhood cancers, including leukemia, said Richardson.

“For some types of leukemia, the cure rate is 90%,” he told BusinessWest. “And for a disease that was once uniformly fatal, that’s pretty amazing.”

Bottom Line

In fact, the outlook is for continued improvement with those numbers and even greater ability to treat childhood cancers and treat them successfully, he went on, adding that he is looking forward to helping write these new chapters in the story of the fight against cancer.

Doing so will only add to an already long list of rewards that has come with joining a field where the work has more than its fair share of challenges, but also deep levels of progress and satisfaction.


George O’Brien can be reached at [email protected]

Daily News

SPRINGFIELD — Chicopee Savings Bank Charitable Foundation recently pledged to establish an endowed scholarship available to undergraduate students at Western New England University. With a commitment of $50,000, a scholarship of $2,000 will be available annually beginning in the 2018-19 academic year.

The Chicopee Savings Bank Charitable Foundation created the scholarship to support students in local communities. The scholarship will provide financial assistance to inbound students in pursuit of higher education who demonstrate exemplary scholastic achievement, drive, and integrity, and who meet the following criteria: a U.S. citizen and resident of Agawam, Chicopee, Holyoke, Ludlow, South Hadley, Springfield, Ware, West Springfield, or Westfield who demonstrates financial need and is an incoming freshman with a high-school GPA of 3.5 or higher, or a transfer or returning student with a cumulative GPA of 3.5 or higher. The scholarship is renewable each year the recipient continues to meet the criteria.

“Scholarship aid is among the highest funding priorities at Western New England University, and we are thrilled to have this new award established by our neighbors and friends at the Chicopee Savings Bank Charitable Foundation,” said Anthony Caprio, president of Western New England University. “Providing financial assistance helps ensure that students are able to concentrate on their studies and focus on their futures more clearly.”

In April 2016, it was announced that Chicopee Savings Bank would merge with Westfield Bank to form the largest bank headquartered in Hampden County. Both banks now do business under the Westfield Bank name, but the Chicopee Savings Bank Charitable Foundation remains in place with its original philanthropic mission.

Community Spotlight Features

Community Spotlight

Jennifer Tabakin

Jennifer Tabakin says Great Barrington is making important progress in efforts to attract young people and young families to the community.


Jennifer Tabakin acknowledged that, figuratively speaking, at least, City Hall in New York and Town Hall in Great Barrington are much more than 125 or so miles apart.

In most all ways, they’re worlds apart, and she should know, because she’s worked in both settings, and is firmly entrenched in the latter as town manager.

In New York, she worked for former Mayor Michael Bloomberg for several years. To be more specific, she worked under the deputy mayor for Economic Development after a stint in state government with the Metropolitan Transportation Authority working on capital projects.

“I did construction and operation coordination in lower Manhattan, and worked on parks, waterfront parks, and other projects in the Bronx, as well as being a general policy advisor,” she told BusinessWest, adding that, while she greatly enjoyed that work, she decided to leave Manhattan for a different kind of challenge, that of managing a small community — and a much different kind of lifestyle — in the summer of 2013.

“From my perspective, being able to have a career first in city government and then transitioning to local government in a town has been a great opportunity to add another chapter to a very interesting career,” she explained, adding that she chose Great Barrington for this transition, as she called it, for several reasons.

For starters, she was familiar with it — her parents have long lived in nearby Lenox — and she admired its mix of rural beauty and a bustling downtown and vibrant arts scene. But there was more, in the category of professional challenges.

“It had a diversity of really interesting projects and issues, and an engaged and active community,” she noted. “It had enough challenges so that I thought it was a great place to be a town manager.”

And while she acknowledged the many differences between Gotham and the region within the Berkshires known as South County, she said that, overall, the basic principles of economic development are pretty much the same in both settings — primarily, it comes down to making the community in question a better one in which to live, work, play, and start a business, and using public investments to do all that and spur private investment.

Tabakin said she saw that formula work in New York, and she’s seeing it bring progress in Great Barrington, as well. Indeed, a number of public investments, including a huge reconstruction project in the city’s already-thriving downtown as well as road upgrades, two bridge-reconstruction initiatives, and upgrades to the wastewater-treatment plant, have coincided with, and in many ways inspired, a host of private investments.

These have come in many forms, including new restaurants — the town now boasts more than 77 of them — additional housing developments, mixed-use projects, and a host of arts-focused initiatives.

At or certainly near the top of that list is an ambitious undertaking known as St. James Place. Opened in 2017 as a home to small and mid-sized Berkshire County arts groups in need of performance, rehearsal, and office space, it was, as the name suggests, created out of the historic St. James Episcopal Church on Main Street by Sally and Fred Harris, parishioners who wanted to do something to preserve the deteriorating landmark.

Today, billing itself as “a place for art,” this facility is living up to both that tagline and its significant promise as a setting for many forms of artistic expression.

It recently hosted an intriguing seminar called “Close Encounters with Music: The Politics of Opera,” and on Dec. 9 it will host a performance of the Berkshire Children’s Chorus. Later next month, it will be home to the Great Barrington Holiday Arts Market and a performance by the group Crescendo called “Three Wise Kings Follow a Star.”

SEE: Great Barrington at a glance

Year Incorporated: 1761
Population: 7,104 (0000)
Area: 45.8 square miles
County: Berkshire
Residential Tax Rate: $14.60
Commercial Tax Rate: $14.60
Median Household Income: $95,490
Median Family Income: $103,135
Type of Government: Open Town Meeting
Largest Employers: Fairview Dialysis Center; Fairview Hospital; Kutscher’s Sports Academy; Prairie Whale
* Latest information available

Meanwhile, several of the office spaces for lease have been filled by arts-related groups such the Berkshire Playwrights Lab, Flying Cloud, and the Berkshire Opera, and the facility is home to the People’s Pantry.

“The idea is to have a place that supports the community, and we do that in a number of ways,” said Fred Harris, adding that the nonprofit, like most, operates as a business would and is making strides it its efforts to be successful economically.

There are many other inspiring stories like the one that has unfolded at St. James Place, said Tabakin, adding that, while there are many issues to contend with, including an aging population, there is a great deal of momentum and positive energy in this jewel of southern Berkshire County.

Progress Report

Getting back to the circumstances that brought her and her family to Great Barrington, Tabakin said familiarity and quality of life were certainly big factors. But there was also that chance to put the considerable experience she accumulated in New York to work addressing an intriguing set of issues and challenges that sold her on the job she’s now in.

“It’s extremely busy and its very active,” she said of the community. “But there’s an enormous amount of interesting projects and land-use issues and policy issues, and budget issues … there was and is a lot going on.”

Indeed, while there are many priorities, one of the biggest is attracting more young families to the community. Like other towns in rural Berkshire and Franklin counties, Great Barrington has seen the average age of its residents rise in recent years, said Tabakin, noting that the community has always been a popular spot for retirees, and there are a number of New Yorkers with second (usually summer) homes in town.

But unlike many other communities, Great Barrington seems to be making great strides in attracting young people and especially young families, she went on, adding that it has many of the necessary ingredients, including attractive housing, quality schools, a vibrant downtown, a burgeoning cultural community, outdoor activities, and more.

Including perhaps that most important ingredient: jobs. They come in a number of sectors, including education (Simons Rock of Bard College is located within the town); healthcare (Fairview Hospital); technology (perhaps a dozen IT companies call the town home); the arts and tourism, the nonprofit community, and even special effects — there are a few such studios located in Great Barrington.

“Over the past several years, we’ve seen more young people move to certain areas of town,” she explained. “It’s observable, and there are reasons for it; we did a renovation of a new playground, we have cultural events that appeal to different generations, and we have a lot of people moving here who are committed to the school system.”

The opportunity to work with a broad team of officials to build this portfolio of attractive qualities is big part of what brought Tabakin to South County, and she noted that there are some new chapters to the story being written.

They include a project to build a new home for the Berkshire Co-op on Bridge Street, new construction that will also include space for smaller retail outlets, said Tabakin, adding that the co-op’s current location will be razed to make room for a condominium project. Overall, this project will achieve a number of ends.

“What this will do is open up the entirety of Bridge Street to additional development,” she explained. “And it’s adjacent to Berkshire Community College’s South County campus, an area that has already seen a lot of activity, so that’s exciting. And this will help us maintain a mixed downtown, where you have residential, working places, shops, and restaurants.”

Also in the works is an ambitious project in the village of Housatonic, an old mill town within Great Barrington populated by art galleries and people who have stayed there long after the mills closed.

The town had issued an RFP for redevelopment of the century-old elementary school in Housatonic, said Tabakin, and a local group of partners has come forward and is now working on the planning phase for the project. Preliminary plans call for business-incubator space and some commercial space on the first floor and apartments on the second floor.

As for St. James Place, Harris said the facility is, as he noted, making great strides toward meeting its broad mission and breaking even financially.

While doing so, it has become an important component — one of many, actually — in an emerging story of a community now hitting a lot of high notes, both figuratively, but also (especially in the historic church building) quite literally.

“The town has a great deal of depth,” said Harris. “And it has a great audience base, and it has more than enough vitality to attract people. There are a lot of good things happening here.”

Optimistic View

Looking back on what has transpired since she arrived as town manager, Tabakin said that, beyond the new developments, restaurants, and capital projects, maybe her biggest accomplishment has been to inspire others to get involved with the community and be part of the many forms of progress taking place.

Indeed, there has been plenty to get involved with, including everything from ‘green’ initiatives such as a ban on plastic bags and sustainable-energy initiatives to work in the schools, neighborhoods, and amply green spaces the town works diligently to preserve.

“One of the things I’ve done is to share my passion for local government, and I’ve gotten a group of people enthusiastic about being involved,” she told BusinessWest. “And I’m proud of it, because it’s so critically important at this period of time that we all do what we can to make sure we’re actively participating in making our place, our home, our community a wonderful place to live.

“It’s a wonderful learning opportunity and brings people together,” she said of this heightened involvement. “And from that, we’ve been able to accomplish a lot and serve as a model for other places.”

And while a great deal has been accomplished, there is a general sense that, that when it comes to forward progress, this community is just getting started.

George O’Brien can be reached at [email protected]

Modern Office Sections

More Than a Desk

Mark Proshan at a sit-stand desk

Mark Proshan at a sit-stand desk, one of hundreds of display pieces in Lexington Group’s 165,000-square-foot warehouse.

In the 28 years Mark Proshan has been in the furniture-sales and office-design business, he has seen plenty of change, from a greater emphasis on open, collaborative spaces to more challenging timetable demands from clients. Through it all, though, he continues to cultivate a business philosophy built on relationships and trust — even at a time when many clients are more interested in speed and cost.

Mark Proshan says he can count on one hand the number of contracts he’s drawn up over the years. He’d rather do business with a handshake.

“Relationships in this business are important,” he said. “The more you talk about it, the more cliché it sounds, but the notion that somebody can count on you when you promise to deliver something still means something, and our customers value the notion that we don’t promise things we can’t deliver.”

Proshan, owner of Lexington Group, which specializes in sales of new and refurbished office furniture as well as interior-design solutions, said he’s always been willing to lose money if it meant keeping a commitment he made to a customer.

“It’s fundamentally more important for that person to know I did everything conceivably possible to do what it was I said I would do. The lion’s share of new business comes from referrals from other people, and if that’s the way you market yourself, you’re only as good as the last job you did. If you don’t do what you said you’d do, your ability to gain a referral based on past work will dry up very quickly.”

These philosophies are important in many businesses, but they’re especially relevant to someone who launched his company 28 years ago and has seen so many other facets of the business — from the products customers are looking for to the timetables they expect — change so much.

“You need to adjust to what’s happening, to stay current,” Proshan said, and part of that is understanding clients’ shifting demands.

“We used to have people come in here with blueprints for a project six to nine months in advance, and they’d want to talk about their plans for a new space and everything that goes along with that, from carpeting to lighting to furniture and walls,” he told BusinessWest. “Now, we’re seeing younger people who show you a couple of pictures on their phone — ‘this is what I’m looking for’ — and if you can’t give it to them right away, they’re gone in the blink of an eye. It requires a whole different way of trying to figure out how to keep them engaged.”

Part of that is maintaining a deep inventory of new and pre-owned items on site in Lexington’s 165,000-square-foot showroom on Union Street in West Springfield. “That way, they can walk around and very quickly take a look and say, ‘yeah, that works; that doesn’t work.’ All the decisions are made very differently than in the past.”

Mark Proshan’s team raised $55,000 this year in the Great Mass Getaway fund-raising bike ride.

A long-time supporter of the National Multiple Sclerosis Society, Mark Proshan’s team raised $55,000 this year in the Bike MS: Cape Cod Getaway fund-raising bike ride.

Proshan also has access to networks across the country, so a quick check of the Internet brings plenty more options for customers looking to change over an office, classroom, or retail space.

Lexington Group provides services from sales, installation, and delivery to space planning, office design, and reconfiguring work, and many of its 25-strong workforce have built up plenty of experience in the field. “We tend to mentor people into the business slowly, and once they’re here, they tend to stick around for the long haul. I’ve got a handful of people who have been here since the late ’80s and early ’90s.”

For this issue’s focus on the modern office, Proshan explains how that idea — and the means by which companies hope to achieve it — have evolved.

Wide Reach

Lexington Group, which counts Herman Miller as its major line of new furniture but deals in many secondary lines as well, has the ability to work across the country, if transportation costs aren’t prohibitive. “But transportation costs have risen significantly,” Proshan said, “and it’s becoming more difficult, so we focus on Chicago to Massachusetts.”

When he started the company, the mix of sales was about 60% pre-owned to 40% new, but it has reversed and is now 80% new and 20% pre-owned.

“There is so much inexpensive furniture available. Everything has become really commoditized and disposable, and people would rather not spend the time and energy doing the research to piece together all the pre-owned pieces when it comes to large projects,” he explained. “They would rather just sit down, point and click, and move on to whatever comes next.”

The secondary-education market has long been an especially fertile niche for Lexington Group. “We typically have at least one or two trucks at one of the major colleges every day, whether it be UMass Amherst, Smith, Mount Holyoke, or somewhere else,” he said, noting that he also works with institutions in Worcester, Fitchburg, and the Boston area. Other clients run the gamut from moderately sized insurance companies in Western Mass. to Fortune 500 firms across the Northeast.

Across all these industries, certain trends have become ubiquitous.

“The big words now are still collaborative space and shared space,” Proshan said. “Walls have come down, and other walls that used to have paint and wall coverings are now erasable, so people can share ideas on them.”

But there are challenges to opening up offices in this way, such as the occasional need for privacy for certain types of work, or when meeting clients.

“People enjoy the togetherness and collaboration possible with all the open space, but they also often wish they had their old cubicles back. So the secret, I think, is to try to find the balance between that open, collaborative space and giving people a place they can go to get some privacy.”

Ergonomics remains a hot topic as well, he added, from chairs designed for better support to desks that raise up with the touch of a button. “Sit-stand desks encourage people to stand for a good part of their day because, well, you should. Healthcare professionals will tell you we sit too much.”

Most changes in office design are being driven by the younger generations and how they prefer to work, he said, but he also understands that the basic elements of his business — quality products and relationship-based service — remain constants.

Lexington Group’s West Springfield warehouse

Lexington Group’s West Springfield warehouse gives a good indication of the range of new and refurbished items it sells.

“A desk is still a desk; a chair is still a chair, even though they’ve been tweaked a little bit over the years,” he said. “And there are only so many things you can do to a cube.”

Other challenges include more remote employees working from home, the rise of online retail and how it has impacted local businesses, and, quite simply, business owners who prioritize the bottom line over all else when shopping for furniture.

“They don’t care as much about design; they don’t care as much about structural integrity; they don’t care as much about relationships,” Proshan said. “When the focus is simply on price, they’re really not looking for what other value we can bring to the table; they’re simply looking for how inexpensively they can get the job done.”

Face to Face

For Proshan, that’s not a satisfying way to do business.

“We have companies that we’ve had long-standing relationships with, that still realize the value of picking up the phone, knowing we understand their needs, and can come in and, without a whole lot of fluff, conceptualize what needs to get done in a timely, cost-effective fashion.”

He said it was more common years ago for companies to have employees specifically focused on furniture and supply purchases and short- and long-term office planning, but that’s no longer the case.

“Nobody plans anymore. We’ve become so used to customers saying, ‘I want this now, and if you can’t get it for me, this guy can.’ That’s the mentality of the marketplace — as soon as you need something, somebody will be there to provide it for you, and if not, you can go to the Internet and shop.”

Still, he went on, “even though attention spans have changed, and people want instant gratification, I find it’s really valuable to be able to look somebody in the eye and shake hands and agree upon what needs to be done, and for them to feel confident that I’m going to do what I promised I would do, and they’re not going to be unpleasantly surprised when the deadline comes.”

That emphasis on relationships informs the company’s civic involvement, particularly Proshan’s 21 years of involvement in the Bike MS: Cape Cod Getaway, an annual, 175-mile bike ride from Boston to Provincetown that raises money for the National Multiple Sclerosis Society. Last year, the team he has captained for 15 years raised $55,000.

Back at work, though, his focus is where it has been for 28 years: helping companies improve their environment through better furniture and interior design.

“At the end of the day, it’s about more than selling furniture,” he said. “Those relationships make the whole experience much more enjoyable in ways that don’t have anything to do with money. When it’s about more than selling something, it’s much more fulfilling.”

Joseph Bednar can be reached at [email protected]

Cover Story

Brush with Fame

Joe Ventura holds the cleat he made for Patriots defensive lineman Alan Branch for the ‘My Cleats, My Cause’ program.

Joe Ventura holds the cleat he made for Patriots defensive lineman Alan Branch for the ‘My Cleats, My Cause’ program.

The word ‘artist’ covers a lot of ground when talking about Joe Ventura. The Ludlow-based entrepreneur is lead singer for what’s considered the leading Bon Jovi tribute band in the country, and he custom airbrushes everything from hockey goalie helmets to cars and motorcycles. His latest canvas has become footwear, as in football cleats through the NFL’s ‘My Cleats, My Cause’ program. For Ventura, it’s a foothold, in every aspect of that word, into another business opportunity.

Joe Ventura was clearly proud of the colorful shoe he had just created for New England Patriots running back Rex Burkhead as part of the NFL’s ‘My Cleats, My Cause’ program.

But he understood that probably the most important touch, and easily the most poignant, would not come via his talented hand.

Indeed, these Nike cleats, size 12½, were to be shipped out to Atkinson, Neb. within a few days. There, they would be signed by Jack Hoffman, a truly inspirational 12-year-old with pediatric brain cancer who developed a special relationship with Burkhead while the latter was toting the rock for the University of Nebraska Cornhuskers.

That bond remains strong, and Team Jack, an initiative embraced by the Nebraska players to raise money for cancer research, is Burkhead’s choice when it comes to the ‘my cause’ part of the NFL’s popular new program, to be celebrated during the full slate of games set for the first week of December.

As for the cleats part, well, Ventura, a Ludlow-based artist, came to the attention of the Patriots, and eventually Burkhead, in a roundabout way we’ll get to in a minute. Joe V, as he’s known to friends and those who get a close-up look at his work — that’s how he signs his creations — is now working on cleats for a few representatives of the team.

The cleat bound for Rex Burkhead’s locker will first be sent to Nebraska to be signed by the inspirational Jack Hoffman.

The cleat bound for Rex Burkhead’s locker will first be sent to Nebraska to be signed by the inspirational Jack Hoffman.

For Burkhead, he fashioned cleats that feature the words ‘Team Jack,’ a silhouette of the running back with Hoffman, and images of the boy from today and roughly four and half years ago, when, while wearing Burkhead’s number 22, he entered a Nebraska spring game and ran 69 yards for a touchdown.

For defensive lineman Alan Branch, who wears a size-16 shoe, Ventura had a little more real estate to work with, and took full advantage of it, fashioning a likeness of one of Branch’s daughters upon one of the cartoon characters used to promote his cause, FARE (Food Allergy Research & Education).

The cleats represent a new entrepreneurial and artistic beachhead for Ventura, who already had several — both on his résumé and on display in the workshop behind his Ludlow home. In addition to being lead singer for a Bon Jovi tribute band called Bon Jersey (yes, a guy nicknamed Joe V plays in a Bon Jovi tribute band), he is also an amateur dirt-bike racer and artist specializing in custom airbrush painting of everything from hockey goalie helmets to motorcycles to a few cars (including a Ford Mustang for one of the Patriots).

“I’ll paint … just about anything that can be painted,” he said, while scrolling through his phone for the photo of that Mustang, now featuring the famous Patriots logo. “I’m always looking for new opportunities, new things I can do.”

And while he’s certainly not limiting his sights to sports, he has always looked upon that realm as a fairly recession-proof niche for his venture.

“When I started this business, the first thing I thought of was, ‘what can I do if the market crashes so I can still do my job?’” he recalled. “The answer was sports.”

When asked what was in the business plan for Joe V Designs, Ventura gave a shrug of his shoulders as if to indicate that he wasn’t sure, exactly. But he hinted broadly that there would be more of everything already in the portfolio, and hopefully some new wrinkles.

That includes work for MGM Springfield, which is in talks with Ventura to create some murals for the $950 million casino set to open in less than a year. He has already fashioned a preliminary work — a scene, circa 1931, that depicts three Springfield motorcycle police officers with the entrance to the Indian Motocycle manufacturing facility in Mason Square in the background.

For this issue, BusinessWest talked at length with Ventura about his many forms of artistic expression — and entrepreneurial spirit — and about what might come next as he continues to fill in the canvas of an already-colorful career.

Signature Works

The orange Nike box declared that the sneakers inside were size 10, and the model was the Air Zoom Vomero 12.

The name on the shoebox tells a big part of the story

The name on the shoebox tells a big part of the story of how Joe Ventura is finding new opportunities to fill in the canvas of an already-colorful career.

But the two words typed on white tape across the side told the real story: Bill Belichick.

Indeed, the legendary coach is the third Patriots representative to engage Ventura in creating some shoes for ‘My Cleats, My Cause,’ only Belichick’s aren’t exactly cleats.

And Ventura wasn’t exactly sure what he was doing with those sneakers when he talked with BusinessWest much earlier this month. He was awaiting further instruction, as they say, and not from the coach himself.

“Bill wants a sketch of the shoe before I do it … he’s a little busy; it would be hard for him to stop what he’s doing to talk about a shoe,” deadpanned Ventura, adding that all he knew at that point was that he would be fashioning something that conveyed the Bill Belichick Foundation (BBF), which strives to provide coaching, mentorship, and financial support to individuals, communities, and organizations, and focuses on football and lacrosse.

And while Ventura is honored to be a client of the only coach to win five Super Bowls, and he did quickly put a picture of that Nike box with Belichick’s name on it up on his Facebook page, he doesn’t exactly get star-struck.

That’s because he’s worked with quite a few lights over the years. These are names that most casual sports fans might not know, but they are stars in their own galaxies nonetheless.

Like Jonathon Quick, goaltender for the NHL’s Los Angeles Kings, for whom Ventura has designed a number of masks. And Dwayne Roloson, a long-time NHL netminder who played for a host of teams. And John Muse, who played his college hockey at Boston College and now patrols the net for Lehigh Valley Phantoms of the American Hockey League.

Even less well-known are some of the dirt-bike stars for whom he’s created helmets. That list includes John Dowd, the former professional motocross racer from Chicopee also known as the ‘Junk Yard Dog’; Dowd’s son, Ryan; Robby Marshall; and many others.

Ventura creates several hundred hockey-goalie masks each year, including those for most major college programs — he’s one of only seven certified Bauer painters in the country — and he’s done a great deal of work in the motor-sports helmet realm as well.

And then, there are the Indian motorcycles, now made in Indiana, that he will custom-paint for clients.

“I’m all around, everywhere,” he said of both his work and where it ends up. “The hockey masks go all around the world, and I’ve handled all the custom work from Indian pretty much since they opened.”

Still, it was his other career, more than a quarter-century as lead singer for Bon Jersey, that ultimately paved the way for his work with ‘My Cleats, My Cause.’

“One of my fans from the band is Brad Berlin, the equipment manager for the Tampa Bay Buccaneers,” he recalled. “He was so into our music and what we did that he forgot what I did for a living. When they started ‘My Cleats, My Cause’ last year, they were frantic in Tampa trying to find artists; they had to go to California, one guy went to Maryland…

“Then, he remembered what I did for a living, and he sent me two sets of cleats that he wanted me to mock up, one for Tampa and one for New England,” he went on, adding that his mockup for the Pats — one that featured the team’s logo on a shoe that appeared to be made out of steel — obviously turned some heads.

Because, when Ventura went to the Patriots game against the Bucaneers in Tampa on Oct. 5, he got a sideline pass, met some players, and made some connections that turned into assignments.

He garnered the three mentioned above, plus defensive lineman Lawrence Guy and some of the team’s equipment personnel, and may get another for Brian Hoyer, the former Patriots quarterback now back with the team after the Jimmy Garoppolo trade. Also, he’s the unofficial go-to artist for anyone on the team who doesn’t have an artist.

Meanwhile, his contact information somehow got sent to the Buffalo Bills and, eventually, their equipment manager, who asked Ventura to create a few sets of cleats for their quarterback, Tyrod Taylor.

“From what the equipment manager told me, he took one look at them and said, basically, ‘I want this guy,’” said Ventura, adding that he’s awaiting some instructions from the player on what he’s looking for.

Different Strokes

Ventura likes to say that he lives in his backyard.

While that’s an exaggeration, it’s not far from the truth.

Indeed, the artist — that’s a phrase that covers a lot of territory, to be sure — spends large chunks of each day in a studio that can’t be seen from the street, provides no hint of the work going on inside, and is nondescript in almost every way. Except maybe when there’s a Nike box with Bill Belichick’s name on it on the work desk.

But it’s home — again, not literally, but for his growing business. And Ventura likes everything about it, especially the fact that no one knows it’s there.

“If I had a fancy storefront, I’d never get anything done,” he said, he said with a smile, noting that he doesn’t put an address on his colorful (what else would it be?) business card.

“There’s a phone number on there … if they want to find me, they can call me,” he said, adding that many people have, as evidenced by that deep and still-growing portfolio of work.

On the day BusinessWest visited, Ventura was referencing the recently completed left cleat bound for Nebraska, Jack Hoffman’s house, and, eventually, Burkhead’s locker.

This is the one with the image of a younger Hoffman, from when he was 7 or 8 years old. On the work bench was a photograph of the confident-looking 12-year-old, to be transferred onto the right cleat, which at that moment sported its basic white and black from the factory, with tape covering the cleats as Ventura prepared to go to work on it.

As he talked about Burkhead’s cleats, Ventura said that, like almost everything he does, this specific project is customized, and it tells a story — actually, several of them.

The first is the story the client wishes to tell, be it a reference to a nonprofit or something important enough to them to be painted on the chassis of a motorcycle. But there’s also Ventura’s story — specifically his attention to detail and desire to go above and beyond for the client.

Like with Burkhead. While what Ventura has done with the cleats is certainly creative and inspirational, the artist knew the crowning touch had to be a signature from Jack Hoffman.

And so he made those arrangements, with the signing to be videotaped and sent to Burkhead.

He also came up with the other design elements with little, if any, instruction beyond creating something that told the story of Team Jack.

“I had to do some research on it, and then my mind just starts to flow, and I come up with these ideas on how to do things,” he said, while giving ample credit to his partner, Jeff Ottomaniello, whom Ventura says he’s been training for the past 15 years.

The artist’s mindset came through when he was asked how long it took to create a cleat like the one bound for Nebraska.

“When you’re doing a portrait like that for a cleat, which is highly impossible, it could take a day to do that one cleat,” he explained. “But I don’t like to talk about how long it takes, because it’s not how much time it takes, it’s being able to create that image; it’s more of the passion of being able to do it.”

Where this passion will take him in the future is a question without a clear answer. Like the famous coach he’s creating shoes for, Ventura doesn’t get very emotional — or very detailed — when he talks about what comes next.

He didn’t say “on to Cincinnati,” but implied that it was on to whatever work his current portfolio — or even his work with Bon Jersey — might inspire.

“My favorite sport is football, and for me to be involved in this [cleats] program is pretty cool for me,” he told BusinessWest. “Once this is done, we’re going to make a portfolio and send it to each one of the teams in the NFL; knowing that we have some backing from the people we’ve done work for, it will be a little easier for people to see us and maybe get more of these.”

As for MGM, he said he’s now in talks with the company about creating murals depicting scenes from Springfield past and present. If that comes to fruition, he believes that high-profile work may open even more doors down the road.

Getting a Foothold

Ventura said he wasn’t at all sure what happens to the cleats worn during ‘My Cleats, My Cause’ week when those games over.

He suspects some of them may be auctioned off or given to the charities in question for display, but he doesn’t know their exact fate.

He does know that the cleats he created for the Patriots, the ‘steel’ shoes, will be put on display at the Patriots headquarters in Foxboro.

His ‘Joe V’ signature won’t be very visible, but the cleats, like all his work, including that with Bon Jersey, seemingly lead to additional opportunities.

In other words, he’s waiting for the other shoe to drop — literally and figuratively.

George O’Brien can be reached at [email protected]

Health Care Sections

A Matter of Compliance

The team at River Valley Counseling Center

The team at River Valley Counseling Center and local dignitaries cut the ribbon recently on the facility’s new in-house pharmacy.

It’s an easy concept to understand, Rosemarie Ansel said: medicine is useless if it’s not taken.

And prescription non-compliance is a common problem in the behavioral-health realm, said the executive director of River Valley Counseling Center. That can lead to rehospitalization in many cases, or worse.

“Whether it’s outpatient mental health or day treatment or services in schools, the idea is to provide support for people and help them manage their medical diagnosis so they remain in the community setting and not be hospitalized,” Ansel said. “Behavioral-health patients are a big part of who visits emergency departments. We try to provide services so it doesn’t get escalated to that level.”

That’s why she’s excited about River Valley’s new partnership with Genoa, the largest provider of pharmacy, telepsychiatry, and medication-management services for the behavioral-health and addiction-treatment communities. The company recently opened a pharmacy inside River Valley’s main clinic in Holyoke, Genoa’s fourth such location in Massachusetts and the first in the Greater Springfield region.

Genoa’s 380 pharmacies, all set in behavioral-health clinics across the country, serve than 550,000 individuals annually in 45 states, filling more than 13 million prescriptions annually.

“The focus is on behavioral-health medications, although they provide all medications for any of of our clients, their families, my staff, and my staff’s families,” Ansel said. “River Valley isn’t going to make any money on this; just a little bit of rent for the square footage in the building. It’s a partnership, in that the goal was to have the clients be more medication-compliant.”

A 2016 study published in the Journal of Managed Care and Specialty Pharmacy showed that integrated care models that feature on-site pharmacies produce higher medication adherence rates than community pharmacies, as well as lower rates of hospitalization and emergency-department utilization. In fact, Genoa’s consumers average more than a 90% medication-adherence rate.

And that’s the key, Ansel said. While there’s no guarantee patients will take their prescribed medications, compliance rates rise significantly once they have a prescription filled — which is much easier with a dedicated pharmacy on the clinic site than it is when they must visit a pharmacy off-site.

“One of the things we know in behavioral health is that clients pick up scripts and never fill them, or they don’t adhere to the recommended instructions, and they’re back in the hospital, and the cycle continues,” Ansel said. “We have a pharmacist who really understands the importance of being compliant and following their treatment plans to stay healthy.”

In addition, a pharmacist who specializes in the behavioral-health field, and who can easily communicate with a patient’s doctor if there are questions, makes it much easier to quickly answer questions, reducing confusion and further promoting compliance, she added.

For this issue’s focus on behavioral health, BusinessWest  spoke with Ansel about this new pharmacy partnership and how it’s just one part of a multi-faceted effort to increase access to behavioral healthcare for clients across the region.

Straight Talk

Ansel said River Valley had two ‘asks’ before taking Genoa on as a partner. One was that the pharmacist had to be bilingual in English and Spanish, as are about 75% of the practice’s 165 employees. “That’s a really important feature for us,” she said, considering the demographics of Holyoke. The pharmacist assigned to River Valley, Angel Marrero, fits the bill.

The second was that Marrero would be an active advocate with insurance companies, which often try to block certain medications, forcing practitioners to spend valuable patient time fighting with them.

“It’s time-consuming, it’s cumbersome, you’re on hold for a half-hour before talking to someone,” she explained. “This will free up our prescribers to see more clients. It’s a win-win for them.”

Rosemarie Ansel

Rosemarie Ansel says keeping clients compliant with medication instructions starts with making sure they actually fill the prescriptions.

After agreeing to both caveats, Genoa went to work over the winter in converting former waiting-area space into a pharmacy at the front of the clinic. After a soft opening in June, the pharmacy became the only one of its type in Western Mass.

River Valley’s clients — who receive outpatient care clinics in Holyoke, Chicopee, and Easthampton, as well as school-based sites in those three communities, as well as Granby and Springfield — run the gamut of age, demographics, and medical needs, Ansel explained.

For instance, the practice provides therapy in primary-care doctors’ offices, with licensed therapists assigned to the practice. The reason is that front-line providers are often the first to diagnosis a mental-health concern, and for many clients, their doctor’s office is the most comfortable environment for them to receive services.

In the elder-care realm, River Valley has contracts with both WestMass Elder Care and LifePath (in Franklin County) to provide mental-health services to the elderly, including in their homes.

For the younger set, school-based clinics in Holyoke, Chicopee, and Easthampton, as well as a few in Granby and Springfield, bring therapy services to students during the school day.

“Parents are overwhelmed, and the thought of taking the kid out of school and bringing them to therapy, then bringing the kids back — many times, that’s not going to happen. They’re working; they’ve got their own schedules. And transportation can be a huge issue. Even if the kid wants to go to therapy, he may not be able to get there. We go to the schools, which are considered satellites of our main clinic. Kids get taken out of non-core classes to see a therapist right at the school.”

Besides the therapeutic program, these school-based clinics provide a range of general health services, such as immunizations, physicals, dental screenings, and referral services to primary or specialty care. A similar program is offered at Springfield Technical Community College, again, so students can access therapeutic services without having to travel off campus.

Meanwhile, an employee-assistance program allows companies to access therapy services for their workers. “For example, an employee might be having a hard time at work, in their personal life, with finances, with their kids, and they need someone to reach out to. It could be financial problem, dealing with gambling problem, or it could be something that happened at a job site. If there’s a long-term therapy issue, they can link up with those services.”

The common thread with all these models of care? “We go to the clients in an effort to support them in the environment where they feel the most comfortable,” Ansel said. And comfort level is a bigger deal in the mental-health world than it is in other areas of healthcare.

“There’s a stigma around behavioral health. You need to make yourself as available as possible because, if there’s any kind of barrier, they don’t come. When we get just a little bit of snow, the cancellation rate skyrockets. Therapy is work. You’re not just chatting; you’re working on an issue, and that can be hard to face. If you can have it in an environment that’s more conducive, that causes less stress in your life, it makes it easier.”

Broad Reach

River Valley Counseling Center, which is part of Valley Health Systems and an affiliate of Holyoke Medical Center, has broadened its reach in other ways as well, such as with a day treatment program launched in Chicopee a few years ago.

“That’s for more chronically mentally ill clients, providing services during the work week with the goal of helping them become more independent and less dependent on such a structured program, so maybe they can get a job or start volunteering someplace and move on. People stay there anywhere from a couple months to a couple years, depending on their level of need.”

The practice also offers an HIV/AIDS support and treatment program, headquartered in Springfield, which provides assessment and referral services, case management, support groups, housing services, and other resources.

Considering all the ways River Valley strives to bring services to clients where they are, Ansel said, the partnership with Genoa, aimed at making medication compliance much easier, just makes sense.

“Everything is customer-friendly,” she said, right down to the bubble packaging Genoa uses to sort and clearly label medications by the dose and time.

“They really have a good, positive energy about their work,” she added. “They do things like send thank-you notes to all patients, hand-signed by the technician and pharmacist. Clients very much appreciate that personal touch. I just love this company.”

Joseph Bednar can be reached at [email protected]

Daily News

LONGMEADOW — Bay Path University’s Center of Excellence for Women in STEM will host a discussion on the new era of molecular biology today, Nov. 28, at 5:30 p.m. in Breck Suite on Bay Path’s Longmeadow campus. Attendees will learn about genome editing and its impact on current molecular research, with a focus on the revolutionary new technology known as clustered regularly interspaced short palindromic repeats (CRISPR), which allows researchers precise editing of the genome.

CRISPR has already had a profound impact on research laboratories working to engineer better crops, cure genetic diseases, modify animal and human embryos, and enhance de-extinction efforts. Speakers at this event will discuss their research experiences with the social, technical, and ethical concerns arising with the new technology, as well as how they have overcome hurdles in CRISPR gene editing.

“New Era of Molecular Biology” will feature expert panelists including Madelaine Bartlett, assistant professor at UMass Amherst and researcher in plant developmental evolution; Sandra Haddad, assistant professor at Bay Path University and molecular biology researcher; and Sallie Smith Schneider, director of Biospecimen Resource and Molecular Analysis Facility, Pioneer Valley Life Sciences Institute, and breast-cancer researcher. The panelists will follow keynote speaker Vincent Rotello, professor of Chemistry and distinguished professor at UMass Amherst.

Rotello earned his bachelor’s degree in chemistry at Illinois Institute of Technology and his PhD in chemistry from Yale University. He has received numerous awards and recognition in his field of study, and is a fellow of both the American Assoc. for Advancement of Science (AAS) and of the Royal Society of Chemistry in the U.K. He is currently editor in chief of Bioconjugate Chemistry, and is on the editorial boards of 14 other scientific journals. He is actively involved in the area of bionanotechnology, and his research includes programs in delivery, imaging, diagnostics, and nanotoxicology.

“New Era of Molecular Biology” is free and open to the public. For more information and to register for the event, visit www.baypath.edu and click on ‘Events.’

Commercial Real Estate Sections

Building Collaboration

The O’Connell Companies has a new home in Holyoke

The O’Connell Companies has a new home in Holyoke (above), replacing the previous headquarters (below) of more than a century.

The O’Connell Companies

The O’Connell Companies traces its history in Holyoke back to 1879, when Daniel O’Connell founded the construction company that eventually branched into property design, management, development, and much more. For more than a century, the company was housed in limited quarters on Hampden Street, but a new headquarters on Kelly Way offers more space, amenities, and opportunities for what one of the firm’s executives called “cross-fertilization.”

In the conference room where Andrew Crystal sat down with BusinessWest recently, the only piece of artwork currently hanging up is a stylized, brightly hued BIM (building information modeling) image of the new headquarters of the O’Connell Companies, located on Kelly Way in Holyoke. On the opposite wall hangs a cutting-edge, multi-screen array for both displaying information during meetings and videoconferencing with other parties.

The room’s long, wooden table, however, is one of the only pieces brought over from the former O’Connell HQ on Hampden Street. The restored table represents some of the connective fiber between old and new that the company wanted its new home to represent, said Crystal, vice president of O’Connell Development Group.

“We’ve managed to incorporate some history,” he said, also referencing a set of century-old, meticulously handwritten balance sheets framed on the wall of another wing, where the accountants work. “The company does have a very long, interesting story, so we tried to preserve some of the history and the culture of the company. That was very important in the design of this.”

Otherwise, the new headquarters, situated on a seven-acre parcel in the woods off Bobala Road, is rife with modern touches, starting with the striking central atrium that connects the wings that house various divisions — O’Connell Development Group, Daniel O’Connell’s Sons (construction), Appleton Corp. (property management), and New England Fertilizer Co. (biosolids management).

The atrium is awash in natural light and features tables and chairs toward the back, along with a kitchen and coffee bar. “We wanted to create some space for people to mingle informally, share a meal or coffee break together, with the intent of getting to know each other and, more important, cross-fertilize, because everything we do is related,” Crystal said. “We design, develop, finance, build, and manage buildings, roads, and bridges — it’s all interrelated for me.”

One of the goals of the new building is to bring together all the company’s divisions under one roof; Appleton previously had its own space on Suffolk Street in Holyoke, while the Hampden Street facility that housed the others had long been insufficient.

“It was an old, tired building, and we had looked at renovating it,” Crystal said. “But, to continue to be a great work environment for present employees, but also with an eye toward the future, it made sense to move to a new location and to have everything under one roof. There’s nothing like being in the same building.”

Dennis Fitzpatrick, president and CEO of the O’Connell Companies, said as much when he addressed hundreds of visitors at a recent open house, noting that it’s been more than a century since the firm dedicated a new headquarters.

Andrew Crystal

Andrew Crystal stands on the walkway overlooking the sunlit central atrium and the woods behind the property.

“When we started this project, our hope was that we could create a modern, contemporary office building where we could more effectively carry out our daily work,” he said. “We wanted improved functionality, a higher level of comfort, and we wanted a few more amenities. We hope that our new headquarters will cultivate a work environment that supports and further develops the spirit and cuture that has made this organization as successful as it has been for as long as it has been.”

For this month’s focus on commercial real estate, BusinessWest paid a visit to Kelly Way to check out the results of that effort.

Forward Thinking

The intent, Crystal said, was to house the company’s various divisions in a modern, energy-efficient, healthy environment. “We wanted to be conscientious about the environment in terms of energy efficiency and how we treated the land when we sited the building and took the trees down. And we wanted to preserve and enhance the corporate culture that exists here, which is why we created this atrium space in the middle of the building.”

He has heard of multiple incidents recently of long-time O’Connell employees meeting in person for the first time, which means the design is working.

“Part of the design is to create space and an environment that encourages people to collaborate and work together between companies,” he explained. “It was also done with an eye toward creating a great workplace for employees — not just the employees we have, but as an incentive to attract younger employees. Things like the atrium and a shared coffee bar, and a fitness room downstairs with showers — these are things that younger workers want, and it’s a competitive environment to attract talent.”

As for the subdued exterior of the building, Crystal said he had a specific vision for how the dark-bricked façade would interact with the woods around it.

“We wanted a brick building, but we wanted something that was more unique than red brick, that was an elegant blend with the surroundings,” he explained. “We went through quite a few designs, looking at various mixes of bricks. We’re very pleased with the result; whether it’s a bright, sunny day or an overcast, rainy day, the building really fits into the surrounding environment.”

The natural light that pours in from the building’s tall windows brings aesthetic appeal as well, but doubles as an energy-efficient element — one of many, he explained. “We chose not to get LEED-certified, but the criteria in LEED buildings drove a lot of the decisions around energy efficiency, water efficiency, quality of the air people breathe, and the views people have to the exterior.”

Dennis Fitzpatrick, addressing open-house attendees

Dennis Fitzpatrick, addressing open-house attendees, said it was “high time” O’Connell’s own home reflected some of the modern design elements it was using in its clients’ projects.

For instance, he continued, “all the light fixtures are LED, and all are on occupancy sensors. We have a high-efficiency boiler for heating, and we have energy-recovery ventilation, so when air is exhausted from the building, we recover some of the energy from the air and reuse it.”

Crystal added that the environmentally friendly focus extended to the outdoors, where the building was positioned in such a way that preserved the more mature trees around its perimeter. The plan is to develop some walking trails through the wooded surroundings by next summer. For now, a large outdoor patio overlooks the grounds behind the atrium. “So if you’re on your laptop on a beautiful day, why not sit outside with the beautiful woods and do your work?”

A freshly installed bocce court is another way to help employees enjoy the outdoors during the warmer months, he added. “Again, we want to encourage people to stay after work and recreate and get to know each other. One of our goals is to create a sense of community among employees.”

Daily Impact

In short, Crystal and his development team — which included architectural firm Amenta Emma and a host of contractors and subcontractors from Western Mass. — are firm believers that a building’s design and environment affect both productivity and employee behavior.

“One goal was to encourage collaboration, innovation, and cross-fertilization,” he said, referring not only to the shared atrium, but formal conference rooms in each wing and the open layout of each division, with offices ringing a shared bank of workstations. Each wing also features a small, private room with a phone for employees in the shared space to make private calls.

A color palette heavy on light grays and whites, with a bold splash of blue ringing some walls, was designed to promote brightness and productivity, and the rainbows that occasionally appear in the glass and white-ash floors when the sun hits the atrium’s huge rear windows is “one of those unanticipated surprises,” Crystal noted.

“People seem happy,” he said. “I think the employees are happy to be here. Having a fun, modern, efficient environment to work in is an important piece of that.”

As the company’s president, Fitzpatrick certainly understands the importance of keeping everyone happy.

“Part of our culture is our people working together to come up with creative, innovative solutions to the challenges and risks that our company faces in our daily business,” he told the crowd at the open house.

“At the O’Connell Companies, we all care very deeply about the details,” he went on. “We care about what happens when plane X meets plane Y. We care about quality, and we care a lot about the feel, the sense that you have when you’re in a building, and I wanted this building to represent that. I wanted it to reflect the kind of quality that we hold ourselves accountable for when we go out and develop, build, and manage an asset for someone else. It was high time that our home reflected some of the ones that we were building.”

As Crystal walked BusinessWest past what’s called the Founder’s Room — a formal conference space on the second floor with a black walnut table built by Jonah Zuckerman of City Joinery in Holyoke — he reflected again on how the company’s history in the Paper City impacts how it does business today, and how its new headquarters fits into that history going forward.

“The real value this company has is its intellectual capital,” he said. “Yes, we own real estate, and we own equipment, but what makes the company unique is its intellectual capital, and by locating all our employees in the same building and actively promoting interactions and collaboration, I think the company benefits. That’s what we hoped to accomplish by relocating.”

Joseph Bednar can be reached at [email protected]

Entrepreneurship Sections

Venturing Forth

Paul Silva

Paul Silva says Launch413 one of two new startups he has launched himself, will fill a recognized gap in the region’s entrepreneurial ecosystem.

Paul Silva uses the word ‘retired’ when he references his departure (at least as a full-time employee) from Valley Venture Mentors (VVM), the groundbreaking nonprofit he co-founded to assist startups and next-stage companies.

And he acknowledged that he gets some strange looks when he does, not simply because he’s only 40 — and people that age usually aren’t retired from anything other than professional sports — but also because they can’t fathom why he would leave the organization he has helped lead to great success.

As for that word ‘retire,’ he said it sounds better than most all of the alternatives he could use, like ‘moved on,’ or ‘left,’ or even ‘transitioned from,’ all of which, or at least the first two, have largely negative connotations, at least in his opinion.

“Unfortunately, we really don’t have a good word for when you hand your startup off to the next group of people,” he explained. “Maybe someone will come with one; I’m open to suggestions.”

Meanwhile, as to why he retired, that will take a lot longer to explain. There is a short answer — that he considers doing so beneficial for him (ultimately), VVM, and the region as a whole — but one couldn’t possibly leave it at that. One would need to explain why that’s the case, and we’ll do most of that in a bit.

First, though, we’ll get to that ‘better for the region’ part.

In short, Silva said he can now focus his efforts — or a good portion of them, anyway, because his time will now be split in a number of ways — on filling what he called the next “gap” in the region’s entrepreneurial ecosystem.

That would be the one between organizations like VVM and the services they provide, and investing groups like the one Silva leads, River Valley Investors (RVI).

“For the past three years, VVM has been kicking ass at graduating startups, and good ones,” he explained. “And they come to my angel group and…”

His voice tailed off a bit as he noted that some come to angel investors ready, willing, and able to get to the next stage, and thus have relatively little trouble gaining all-important financial backing. Many others are willing, but not exactly ready or able. And this is where Launch413 comes in.

“Most early-stage investors don’t want to pay for the entrepreneur’s education in the many aspects of running a business, like selling and financials,” he explained. “So they don’t know how to operationalize and execute their business model. They graduate from VVM with a great business model, with evidence that it’s the right business, but they’re often missing great chunks of skills on how to get there; Launch413 parachutes in and fills the gap.”

But such skydiving will only fill part of Silva’s calendar. Indeed, as noted earlier, he is splitting his time between a number of different endeavors, including not one, but two new startups.

You have to know what your strengths and weaknesses are professionally. I know what I love to do; I love to teach and work with the entrepreneurs, and I’m really good at that. To be the CEO of an organization that’s scaling up is a very different set of skills.”

“I’m a glutton for punishment,” he said, adding that the second is called the Lean Innovation Institute (LII).

In simple terms, this initiative is an adaptation, and expansion, of VVM’s manufacturing accelerator, initiated last year, but orphaned by that agency (Silva’s word) because it didn’t exactly meld with its mission.

Sensing an opportunity, he essentially took ownership of that initiative with the intention of selling it to a host of sectors. And he’s already making headway with one he didn’t exactly expect — nonprofits, as we’ll see later.

The new adventures of Paul Silva — yes, he’s the one who wears the ties patterned with the likenesses of cartoon characters — are all spelled out on the back of his new business card — if you should happen to get one and have the time to read everything on it.

On the front, it declares he’s a startup advisor, angel-group leader, and innovation accelerator. For this issue and its focus on entrepreneurship, BusinessWest talked with Silva about those various talents and how he’s developed them into his own intriguing startups.

In Good Company

Getting back to why he was phased out of VVM at his request — that’s another way he phrased what’s happened — Silva said it’s beneficial for VVM because the agency is growing, expanding, and moving in new directions, and he is not exactly suited to lead an agency at that stage. By retiring, others more suited to that work can step in, he said, mentioning Liz Roberts, VVM’s CEO, by name.

As to why it’s better for him … well, if he stayed in a role he wasn’t really suited for, he said he wouldn’t enjoy it much, if at all.

“You have to know what your strengths and weaknesses are professionally,” he told BusinessWest. “I know what I love to do; I love to teach and work with the entrepreneurs, and I’m really good at that. To be the CEO of an organization that’s scaling up is a very different set of skills.

“I knew I had reached my limit,” he went on. “And if I wanted VVM to keep growing, either it was going to grow slower while I learned, or it could grow faster with Liz, who had already been there, done that, and been successful. And even if I could learn, I don’t think I would like it.”

So, after some due diligence and explaining to people that he was soon to be a ‘free agent,’ as he put it, Silva moved on to some things he does like.

Such as the broad mission of Launch413.

That name pretty much says it all — it’s focused on helping companies in Western Mass. get well off the ground — but its method of operation needs some explaining.

Working with several venture partners, Silva will parachute in, as he put it, and act as a venture fund in many ways, but the investment is in time and expertise, not dollars. In exchange for those investments, Launch413 gets a piece of the company’s future revenue.

This concept is called royalty financing, and while not exactly new, it has been gaining traction in recent years. That’s because entrepreneurs don’t want to give up a piece of their business, as in equity financing, but are more willing to part with a percentage of future revenues.

But royalty financing has benefits for both sides in this equation, especially in a smaller market like Western Mass., Silva explained.

“If I take equity in a company, the only way I get paid is if the company sells,” he said, adding quickly that there are other ways investors can reap dividends in such cases, but the company in question would have to be doing very well. “With a royalty deal, my incentive is in line with helping the company succeed; if they make money, I’ll get paid faster.”

Launch413 is currently working with one company, and Silva expects to soon be working on a batch of up to four. He will limit the number and start small, he said, to learn about what works and what doesn’t.

“We’ll figure out how much larger we can make the batches over time,” he said, adding that, given the great amount of entrepreneurial energy in the region, he expects Launch413 to flourish.

As for LII, as noted earlier, it is solidly based on VVM’s manufacturing accelerator, which was different from a traditional accelerator in that it focused on established companies rather than those just getting off the ground, which is why it became a business opportunity for Silva.

“VVM wants to focus on startups, which makes sense, because one of the great dangers with nonprofits is mission creep and losing focus,” he explained.

But the manufacturing accelerator was very similar to the traditional model in the way it prompted participants to identify who their customers were, what they wanted and needed, and how this should drive change moving forward.

And the LII (so named because it will hopefully involve companies in all sectors) will do all of the above with established entities, including a constituency Silva wasn’t exactly expecting when he launched: nonprofits.

He’s working with one at present — Pathlight, formerly the Assoc. for Community Living — and running pretty much the same curriculum put to use with the manufacturers at VVM.

Elaborating, Silva said Pathlight, which helps intellectually disabled individuals lead full and productive lives, developed a curriculum to help it meet that mission, one that could be adopted by other nonprofits doing similar work.

“They see this as an opportunity to create revenue from something they built that would help further their mission,” he explained, adding that the accelerator he’s running is focused on developing and maximizing this opportunity — one that amounts to a startup business.

“It looks like we have something that might make a difference here,” he went on, adding that he believes there is potential to add many more nonprofits to the portfolio moving forward because of changing dynamics within that sector, which has a huge presence in this region.

“The competitive pressure to raise grant dollars is intense,” he explained, “especially because Western Mass. has more nonprofits than just about anywhere else. So they need to find new ways of generating revenue; they need to think differently and in more innovative ways. It’s shocking how many of them don’t actually think about their customers and what they really need because they believe they know already.”

Meanwhile, he’s had discussions with Ira Bryck, director of the Family Business Center of Western Mass., about possibly running similar accelerators for groups of that agency’s members.

Overall, he said his business plan, like LII’s website, is very much a work in progress because, at the moment, he’s busy practicing what he preaches — meaning he’s figuring out who his potential customers are and what they want.

“If you asked me a year ago if nonprofits would be excited by this curriculum, I would have said ‘no,’” he explained. “But it turns out, among the sectors I’ve talked to, nonprofits are the most excited about this.”

Transition Game

Summing up the many changes in his life, career-wise at least, over the past several months, Silva acknowledged that he has taken a fairly sizable risk when it comes to leaving the steady employment provided by VVM.

But with the blessing of his wife — “she said, ‘this is the right thing for VVM; I’m proud of you’” — he gladly accepted that risk and moved on to something different and, in his opinion, at least equally rewarding, only in different ways.

This is what entrepreneurs do, and anyone who knows Silva is quick to grasp that he not only mentors and motivates such individuals; he is one himself.

 

George O’Brien can be reached at [email protected]

Daily News

LONGMEADOW — The Commission on Collegiate Nursing Education (CCNE) voted in its October 2017 meeting to grant full accreditation through December 31, 2022 to the American Women’s College at Bay Path University’s RN to BSN Completer Program.

This program allows for licensed, registered nurses with an associate or diploma degree to return to college to complete a bachelor’s degree in nursing. Bay Path’s program is fully online, allowing students to enroll and participate from across the country, and the accelerated format means that, for most students, the degree can be achieved in 18 months.

“The national challenge for 80% of nurses to be BSN-prepared by 2020 indicated to us a great need for a flexible, affordable solution for registered nurses whose lives are already so full, between caring for others at work and, on top of that, having families, hobbies, and other personal responsibilities,” said Amanda Gould, chief administrative officer for the American Women’s College at Bay Path University. “Our accelerated, 100%-online program gives them an opportunity to take their education to the next level on their terms, around their own rigorous schedules, so they come out after just 18 months ready to elevate their careers.”

The first cohort of 22 BSN students graduated in May. They were honored with a pinning ceremony, a tradition that has been considered a rite of passage in the nursing field since 1916 when it became common practice for all nursing graduates to be presented with a pin symbolizing their educational accomplishments.

“We are proud to be recognized by CCNE with full accreditation for the RN to BSN Completer Program,” said Marjorie Bessette, RN, MSN, director of the Nursing program. “The collective commitment to quality education demonstrated each day by our faculty, staff, and community partners to provide our students with the knowledge and skills they need to be outstanding nurses is at the heart of our work, and our program status reflects that.”

The American Women’s College at Bay Path University maintains partnerships with Baystate Health and Mercy Medical Center to work together to increase the number of nurse practitioners with BSN degrees.

“As a nurse, I want to give the best possible care that I can to patients. It’s my job to save lives. Completing my BSN has ensured that I can do just that,” said Laura Mazur, a nurse at Baystate Medical Center who graduated from Bay Path’s program this spring. “I used to think of myself as an in-class learner, but as a floor nurse working the midnight shift, I simply didn’t have the time to spend in a classroom. The online program through the American Women’s College fit well into my life.”

Daily News

SPRINGFIELD — Revitalize CDC will celebrate 25 years of revitalizing homes, neighborhoods, and lives on #GivingTuesday, Nov. 28, from 5:30 to 8 p.m. at the Basketball Hall of Fame, 1000 Hall of Fame Ave., Springfield. The program begins at 6:30 p.m.

More than 300 volunteers, past recipients — including those affected by the tornadoes in 2011 — donors, and sponsors will join in the celebration.

There is no charge to attend; however, attendees are asked to make a donation to support critical home repairs for low-income families with children, the elderly, military veterans, and people with special needs.

Daily News

WEST SPRINGFIELD — Modern Salon Media has named the 2017 class of “Excellence in Education” honorees in its seventh annual program recognizing leadership and best practices among cosmetology schools. DiGrigoli School of Cosmetology was chosen to represent excellence in the following categories: Community Involvement, Marketing, and School Culture.

Modern Salon Publisher Steve Reiss announced the honorees during the recent American Assoc. of Cosmetology Schools 2017 convention in Las Vegas. Honorees were determined based on key criteria in each category, and grouped according to number of locations. Honorees were chosen in each category — one individual school location and a multi-location school organization.

“We received applications from cosmetology schools across the country and look forward to celebrating all the 2017 Excellence in Education honorees and sharing their stories. It is truly a great time to pursue a beauty education and career, and the program at DiGrigoli School of Cosmetology exemplifies that fact,” Modern Salon Editorial Director Michele Musgrove said.

Added Paul DiGrigoli, owner of DiGrigoli School of Cosmetology, “I want to express my sincere gratitude to all of our students and staff for following the ‘three C’s,’ which we practice every day — culture, community, and customer service. These are our strongest values and beliefs at DiGrigoli.”

Sharing stories of innovation, inspiration, and collaboration from a diverse group of leading schools is an important part of Modern Salon’s “Excellence in Education” mission, Musgrove explained. “We want to help spread the word about the exceptional work cosmetology schools are doing to help launch beautiful careers. We hope the professional salon industry and their communities will join us in celebrating them.”

Daily News

AMHERST — Yubing Sun, a professor of Mechanical and Industrial Engineering at UMass Amherst, is using a three-year, $400,000 grant from the National Science Foundation to study the biomechanical forces and chemical factors that cause birth defects of the brain and spinal cord in the first few weeks of fetal development. Known as neural tube defects, these conditions occur when critical parts of the central nervous system don’t develop properly.

Sun said researchers have some knowledge about neural-tube defects and know that folic acid greatly reduces the risk for the defects, but they don’t know why.

During the first few weeks of development in pregnancy, a ribbon of tissue turns into a tube that becomes the spinal cord and brain. When the tube fails to close or is incomplete, birth defects such as spina bifida and anencephaly occur. Sun said he wants to gain a greater understanding of the mechanical and chemical factors that guide the development of the neural tubes, and will use human cells to study this.

Because stem cells are the basic building blocks of the human body, they rely on mechanical and chemical signals to develop into specific types of tissue like bone and nerves, Sun said. His research will seek to understand how the stem cells that create the neural tubes get those signals and instructions on how to develop.

“We want to provide an engineered environment similar to the organization in our body,” he noted, adding that the stem cells likely respond to both mechanical forces, such as pressure from tissue boundaries, and chemical signals that vary according to where it goes in the cell and in what concentration. “We want to know the details of that mechanism.”

The researchers will test the idea that micro-patterned cell-culture environments can cause human cells to mimic the spatial patterning of cells as they develop in the body by responding to confinement of tissues and changing chemical gradient.

“This is an important first step to tease out the mechanics of neural development,” Sun said. “This also has great promise for regenerative medicine.”

Sun is the head of the College of Engineering’s Laboratory for Multiscale Bioengineering and Mechanobiology, which applies and integrates fundamental engineering principles — such as manufacturing, biomechanics, materials science, and micro- or nano-engineering — to understand and harness the mechano-biology of stem cells for modeling currently incurable human diseases and for applications in regenerative medicine.

Daily News

SPRINGFIELD — The American International College (AIC) men’s baseball team wants to give back to those in need during the holiday season with Homerun for the Hungry, a canned-food drive to benefit Lorraine’s Soup Kitchen & Pantry in Chicopee.

Bins are located in four locations on the AIC campus, giving students, faculty, and staff the opportunity to donate canned goods. The general public and local businesses are also welcome to donate food items. Bins are located in the foyer of Butova Gymnasium, off Roosevelt Avenue, for easy access and drop-off. On Friday, Dec. 8 from 10 a.m. to 2 p.m., the final day of the drive, the team will set up tables for donations in the Schwartz Campus Center and in the lobby of the Dining Commons.

The canned-food drive underscores AIC’s commitment to assisting the local community, brings team members together for a common purpose, and helps build valuable leadership skills through volunteerism.

Last year, the baseball team collected roughly 400 pounds of food in their inaugural drive. This year, their goal is to donate more than 1,000 pounds of canned goods. Members of the team and the coaches will personally deliver the donations to Lorraine’s Soup Kitchen. Celebrating 25 years of service, the nonprofit organization serves 12% of Chicopee’s population, helping 6,500 people each year.

Daily News

CHICOPEE — Elms College School of Nursing will host a white-coat ceremony on Thursday, Dec. 7 at 6 p.m. to honor the college’s third class of DNP (doctor of nursing practice) students as they move from the classroom into clinical practice training. The 17 honorees started the program in fall 2016 and will begin their clinical practice in January. The ceremony will be held in Veritas Auditorium in Berchmans Hall.

“This ceremony formally acknowledges that our DNP students will begin their clinical rotations within regional healthcare facilities and practice settings, specific to their advanced nursing specialty track,” said Teresa Kuta Reske, director of Doctoral Studies and Program Development for the DNP program at Elms College.

The ceremony will include opening remarks from Kathleen Scoble, dean of the School of Nursing, as well as an oath, a blessing of the white coats, and the presentation of the coats to the students. The keynote speaker will be Lisa Erickson, director of advanced practitioners for Baystate Health System.

The DNP degree is a clinical-practice doctorate in an advanced specialty of nursing practice. In May 2019, Elms College’s DNP graduates will be eligible to take the advanced certification examination in one of the two specialty tracks: family nurse practitioner or adult-gerontology acute-care nurse practitioner. The college now also offers a doctor of nursing practice degree for qualified master’s-prepared nurses in a third track: health systems innovation and leadership.

“The Elms College DNP program addresses the growing need for advanced-practice nurses in adult and family care as the population ages and the demand for primary care continues to grow,” Scoble said. “Our first DNP-NP class has graduated and entered the practice field, and our second cohort will be graduating this spring. We are delighted to be marking the passage of our third cohort into their advanced-practice clinical training.”

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WINDSOR LOCKS, Conn. — Bradley International Airport will experience a very heavy travel period this week due to the Thanksgiving holiday. Kevin Dillon, executive director of the Connecticut Airport Authority, advises that Bradley passengers should be aware and plan accordingly.

“We’re thankful for the many passengers who choose Bradley International Airport for their travel needs,” says Dillon. “If you are traveling through the airport during this busy travel week, please give yourself extra time and plan ahead, and we will do everything we can to help you love the journey through the airport.”

Passengers traveling domestically are advised to allow themselves at least 90 minutes for check-in with their respective airlines and processing through the TSA screening. Those traveling internationally should give themselves three hours.

Additionally, passengers are encouraged to follow these tips during this peak travel period:

• Check and confirm the status of your flight with your airline prior to your departure for the airport;

• Visit www.flybdl.org to familiarize yourself with Bradley’s parking options and terminal facilities; and

• Speed up the screening process by reviewing the TSA screening guidelines ahead of time. For more information, visit www.tsa.gov.

For up-to-date information about the status of a flight on the day of travel, visit www.flybdl.org. Twitter users can also sign up to receive free, automated updates by tweeting their flight number @BDLFlightInfo.

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SPRINGFIELD — Springfield Technical Community College’s (STCC) dental hygiene program and the Valley District Dental Society will co-host the first Community Dental Day on Saturday, Dec. 9. The event provides an opportunity for area residents who might not be receiving any dental care to obtain free treatment and schedule follow-up visits.

The dental hygiene clinic in Building 20 at STCC will be open from 9 a.m. to 4 p.m. Valley District Dental Society licensed dentists, together with STCC dental hygiene and assisting students, will offer patient education, health screenings, diagnosis, X-rays, and other types of urgent care.

“It will not be unlimited care, but there will be such treatment as fillings, extractions, sealants, and taking care of urgent issues,” said Dr. Martin Wohl, one of the dentists who supervises students treating patients at STCC. “We will not be providing cleanings, but in diagnosing that someone needs a cleaning, we will be able to schedule a follow-up visit. We will be able to put them into the system to get routine cleanings.”

While Community Dental Day will be free, patients can return to STCC for low-cost follow-up care. STCC’s dental hygiene clinic, which features 17 dental chairs on the second floor of Building 20, offers routine cleanings and various procedures at a reduced cost to residents of the Greater Springfield area.

“We’re excited about Community Dental Day, and the dentists are excited about it, too,” Wohl said. “The doctors feel they can provide a valuable service, and they can help people that generally can’t find the care they seek. Community Dental Day will hopefully have people start to think of either here or elsewhere as a dental home.”

STCC will welcome anyone who needs care that day, but Wohl recommends calling the dental hygiene clinic in advance at (413) 755-4900 to make an appointment for Community Dental Day.

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HOLYOKE — Registration is now open for Intersession 2018 at Holyoke Community College (HCC), where new and returning students can earn a semester’s worth of credits for one class in just 10 days.

Intersession classes begin Wednesday, Jan. 3, and end Tuesday, Jan. 16. Intersession students can earn up to four credits by taking a single class.

“Intersession presents a great opportunity for students to pick up some extra credits in a very short period of time,” said Monica Perez, vice president of Academic Affairs. “And it’s open to everyone, including students from other colleges who may have returned home to Western Massachusetts for the holidays.”

HCC is offering 37 courses during Intersession 2018 in 22 academic areas, both online and on campus: Anthropology, Business Administration, Communication, Criminal Justice, Economics, Education, Engineering, Environmental Science, General Studies, Geography, Gerontology, Health, Human Services, Law, Management, Marketing, Mathematics, Nutrition, Philosophy, Psychology, Social Science, and Sociology.

For more information about Intersession at HCC or to see a full listing of course offerings, visit www.hcc.edu/intersession.

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LUDLOW — Meredith-Springfield Associates Inc., a plastics manufacturer specializing in extrusion blow molding and injection stretch blow molding, was recently named ‘Manufacturer of the Year’ by the Commonwealth’s Manufacturing Caucus.

President and CEO Mel O’Leary recently accepted the award alongside Director of Finance and Administration Edward Kaplan during a presentation at the Massachusetts State House.

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STOCKBRIDGECondé Nast Traveler recently announced the results of its 30th annual Readers’ Choice Awards, with the Red Lion Inn recognized as a “Top Hotel in New England” with a ranking of 29.

“It’s an honor to be recognized by the readers of Condé Nast Traveler, and this award is particularly special because it reflects the opinions of our guests,” said Sarah Eustis, CEO of Main Street Hospitality, owner and operator of the historic inn. “This prestigious award speaks to the inn’s lasting character and our dedicated staff who make it feel like a home away from home for our guests.”

More than 300,000 readers submitted millions of ratings and tens of thousands of comments, voting on a record-breaking 7,320 hotels and resorts, 610 cities, 225 islands, 468 cruise ships, 158 airlines, and 195 airports.

The Red Lion Inn, a charter member of Historic Hotels of America, has been providing food and lodging to guests for more than two centuries. The inn offers 125 antique-filled rooms and suites, four restaurants with formal and casual dining with locally sourced food, a gift shop featuring locally made items, a pub with nightly entertainment, and a range of amenities including wi-fi, a year-round heated outdoor pool, and in-room massage therapy and weekly yoga classes.

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SPRINGFIELD — Community Bank N.A. announced that Keith Nesbitt has been promoted to vice president, commercial banker.

In his new role, Nesbitt will manage new business with present and prospective customers, as well as maintain current customer relationships. He will also be responsible for providing direct service to commercial customers pertaining to deposit, loan, and other products and services.

“We are very pleased to recognize Keith for all of his incredible efforts and contributions to Community Bank N.A.,” said Geoffrey Hesslink, regional president. “He has always gone the extra mile to meet the needs of our customers and possesses a wide knowledge of loan management. I am excited to see what he will do for our customers at this next level.”

Nesbitt joined the Community Bank N.A. team through its acquisition of Merchants Bank earlier this year. He joined Merchants in 2016 as the regional commercial credit officer for NUVO, a division of Merchants Bank. Nesbitt has 12 years of experience in commercial lending, portfolio management, and credit administration in regional and community banking institutions.

Nesbitt earned his bachelor’s degree in advertising from University of Georgia, his master’s degree in education from Georgia State University, and his MBA from Keller Graduate School of Management. Outside of the office, he is a member of the Western Massachusetts Football Officials Assoc.

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AMHERST — Local improv company Happier Valley Comedy announced a new branch of its rapidly growing improve-comedy school: kids’ comedy classes. The program launches on Saturday, Dec. 9 with a two-hour workshop called “Family Funnies Improv,” a one-time beginner’s workshop geared toward kids 8-11 and their adults.

Family Funnies Improv gives families the opportunity to laugh with a loved one and bond over improvisational games and exercises, while sampling the offerings of the new Happier Valley Comedy’s kid classes. There’s no experience required to participate, but those with a little experience who want to revisit the beginner’s level are also welcome to join in the fun.

“Improv is a powerful tool for bringing people together in a supportive environment,” said Happier Valley Comedy’s founder, Pam Victor. “Our mission is to make the Happy Valley happier. With the expansion of our kids’ program, now we can bring even more laughter to people of all ages.”

Victor hopes to build Happier Valley Comedy’s kid improv comedy offerings in 2018 with more workshops for various ages and week-long improv camp sessions in the summer. For just over a year, the company has been producing the Happier FAMILY Comedy Show, a monthly improv show for kids 5-11 and their adults, which recently relocated to the Eric Carle Museum of Picture Book Art in Amherst.

The Family Funnies Improv workshop will be held on Dec. 9 from 1 to 3 p.m. in Hadley. It will be taught by Kate Jopson, graduate of the Happier Valley Comedy’s Zen of Improv classes and Happier FAMILY Comedy Show cast member. In addition, every child who is registered in this workshop receives a free ticket to the Happier FAMILY Comedy Show. Registration is available at www.happiervalley.com.

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SPRINGFIELD — Springfield Partners for Community Action Inc. has been awarded a Community Service Block Grant (CSBG) Special Projects grant from the Department of Housing and Community Development to support its Financial Literacy Ambassadors project.

The Financial Literacy Ambassadors project is designed to facilitate the training and certification of multi-cultural and multi-lingual community residents to become peer-to-peer trainers and deliver financial education to their own communities.

“We thank the department and Undersecretary Chrystal Kornegay for their support,” said Paul Bailey, executive director at Springfield Partners. “With this round of funding, we plan to identify interested applicants to train and become certified financial-literacy educators capable of delivering peer training to others in the community in multiple languages.”

Applications are being accepted now. Anyone interested in applying should contact T.J. Steele at (413) 263-6500, ext. 6568, or [email protected], or Stephen Plummer at (413) 263-6500, ext. 6567, or [email protected].

Springfield Partners is the official anti-poverty agency serving Springfield’s poor and low-income community since 1964. It offers programs and services in financial literacy, credit counseling, weatherization, emergency fuel assistance, multi-cultural Alzheimer’s, Volunteer Income Tax Assistance, early education and care, community scholarship, Low Income Taxpayer Clinic, veteran services, eviction clinic, and housing counseling.

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SPRINGFIELD — Single-family home sales were up 20.6% in the Pioneer Valley in October compared to the same time last year, while the median price rose 6% to $205,550, according to the Realtor Assoc. of Pioneer Valley.

In Franklin County, sales were down 13.1%, while the median price also fell 13.1% from a year earlier. In Hampden County, sales were up 24.4%, while the median price was up 3.6%. And in Hampshire County, sales rose 24.4% from October 2016, while the median price was up 1.9%.

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LUDLOW — Usually a joyous and active time of the year, the holidays can also be difficult for those who have recently lost a loved one. In recognition of this, Nowak Funeral & Cremation Services invites all those in the community who have lost loved ones during this past year to join with others at its third annual candlelight memorial dervice to be held on Thursday, Dec. 7 at 5 p.m. Held at Ludlow County Club, 1 Tony Lema Dr., Ludlow, this non-denominational event will be officiated by local clergy.

“We know that the holiday season is often a difficult time for those of us mourning the loss of a loved one,” said Nydia Nowak Gallagher, funeral director for Nowak Funeral & Cremation Services. “We have created this remembrance program as a way to show support for one another. It is our hope that this event will bring some peace and tranquility to those who attend.”

This event is free to anyone wishing to attend, and every family will receive a special memento to commemorate the service. Refreshments will be served following the program. Those wishing to attend should RSVP by Dec. 4 to (413) 543-1892 or by e-mailing [email protected].

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SPRINGFIELD — Edward Alford has been elected president of the 1,800-member Realtor Assoc. of Pioneer Valley. The election took place at the association’s annual membership meeting held recently at the Delaney House in Holyoke. Alford owns and operates Advanced Global Realty in South Hadley.

As president, he will oversee the association’s activities and operations, including meetings of the board of directors, and act as a liaison to the association’s various committees. He is the official spokesperson of the association on issues related to the real-estate industry and the local housing market.

The other 2018 officers and directors are Kelly Bowman, president-elect; Susan Drumm, treasurer; Elias Acuna, secretary; and Rick Sawicki, immediate past president. The directors include Shawn Bowman, Peter Davies, Janise Fitzpatrick, Sara Gasparrini, Sharyn Jones, Cheryl Malandrinos, Susan Rheaume, and Russell Sabadosa.

Organized in 1915, the Realtor Assoc. of Pioneer Valley is a professional trade organization serving Franklin, Hampden, and Hampshire counties.