People on the Move

Peter Pan Bus Lines recently announced five major promotions in management.

• Frank Dougherty, who started with the company as a bus driver, and has now been promoted to chief operating officer. According to CEO Peter Picknelly, Dougherty sent him a 20-page letter about everything that was wrong at Peter Pan Bus Lines more than 18 years ago. Picknelly asked him to join the team to help correct the situation. Dougherty was a driver, and he will now be leading the company.

• Don Soja has been named vice president of Operations. He has been with Peter Pan for more than 20 years. According to Picknelly, Soja knows all aspects of the bus company, including charters, line runs, finance, and technology. Picknelly hopes he will lead the way for decades to come.

• Timothy Grabowski has been promoted to vice president of Planning and Revenue Management. Picknelly said Grabowski brings a skill set that allows Peter Pan to continue strategic growth, and that he makes Peter Pan stand out among other bus companies and keeps Peter Pan moving forward.

• Danielle Veronesi has been promoted to senior director of Marketing. If there’s a special project, Picknelly said, Veronesi is the one to rely on, and she’s always the one to volunteer. He added that Venonesi has made a big difference in the company.

• Joseph Picknally has been named senior director of Maintenance for Peter Pan. Picknelly said Picknally has done an exemplary job in realigning the Maintenance department, and that he has big shoes to fill in the company; Picknally’s father, Thomas, was the company’s vice president of Maintenance for decades until his passing in 2021.

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Excel Dryer Inc., manufacturer of the XLERATOR hand dryer, announced it has promoted a member of the family-owned business, William Gagnon, to an executive leadership role within the company. Gagnon is now executive vice president and chief executive officer, and sits on the Excel Dryer board of directors. As a leader in the industry, Excel Dryer has accomplished many firsts spearheaded by Gagnon, including establishing the high-speed, energy-efficient category for hand dryers with the XLERATOR. When Excel Dryer initiated the process to substantiate claims and educate buyers and specifiers about how to avoid falling victim to ‘greenwashing,’ Gagnon chaired the committee to create product category rules for the hand-dryer industry with UL Environment (a business division of Underwriters Laboratories). The result of their efforts set a precedent; the rule developed was the first global standard for any industry and the first industry-consensus standard for the hand-dryer industry. Gagnon and his team then published the first environmental product declarations for their three signature products. In his new role, Gagnon will improve operational efficiency, expand the product offering through research and development, increase global awareness, and inspire employees to support the vision of the organization.

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The Springfield Symphony Orchestra (SSO) announced the appointment of the interim Director Paul Lambert to the position of president and CEO, removing Lambert’s interim status. Lambert joined the SSO as interim director in January 2022 after serving for many years as vice president of Enshrinement Services & Community Engagement at the Naismith Memorial Basketball Hall of Fame. Since his appointment to the interim director position, Lambert has overseen the return to the stage of the SSO with six classical and two pops concerts in the current 2022-23 season, the first in more than two years as a result of the pandemic. He has been instrumental in adding new individuals to the SSO board, hiring key new staff, re-engaging with the corporate and philanthropic community, and launching a comprehensive communications and marketing program to support the current season. Lambert’s professional experience includes nearly 20 years with the Basketball Hall of Fame, initially as vice president of Guest Experience and Programming, and more recently as vice president of Enshrinement Services & Community Engagement. Prior to the Hall of Fame, he served as director of Event Production for the National Basketball Assoc. (NBA). Before working in the basketball industry, Lambert enjoyed a career in the professional theater, including roles as general manager of the Cape Playhouse in Dennis for seven years and as executive director of the Westport Country Playhouse in Westport, Conn. He also served as a production stage manager for many years. Lambert serves on a number of local boards and community organizations, including the National Conference for Community and Justice, New England Public Media (where he was a board chair), the Loomis Communities, and the boards of Cape Cod Center for the Arts, the South Hadley Cultural Council, Longmeadow UNICO, and the Springfield Rotary. He is a graduate, cum laude, of Boston College, with a bachelor’s degree in English and theater.

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Valley Communications Systems Inc. announced that Edward Tremble is vacating the role of CEO and has been named board chairman. In this role, he will continue his strategic oversight and business-development efforts for the company. Tremble, who has served as CEO since 2010, will be succeeded by Michael Tremble, who has been serving as executive vice president, with Joshua Kranz assuming the role of president. In their new roles, Michael Tremble and Kranz will draw on their extensive knowledge and tenure at Valley Communications, leveraging their creative mindsets and passion to help the company further build out its solutions while identifying future areas of growth. Michael’s work over the past 11 years at Valley has helped the company grow through its strategic sales and partnership objectives. Prior to joining Valley, he served as a strength and conditioning coach both at the NCAA and professional levels. His 10-year coaching background, with a focus on individual and team growth and development, has helped guide his leadership style and approach to how he has supported Valley’s customers and employees. He is also active in the community, currently serving as a board member for Glenmeadow (board vice chair), Providence Place, and Mary’s Meadow, all nonprofit organizations focused on senior living and care. In Kranz’s 34 years with Valley, he has held numerous roles of increasing responsibility across the organization. Most recently, he served as the company’s chief technical officer, a position he will retain alongside his new role as president.

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Lori Beth Chase was installed as the 2023 president of the Realtor Assoc. of Pioneer Valley (RAPV), a nonprofit trade association with more than 1,800 members. The 107th annual installation of officers and directors was held on Jan. 12 at the Roosevelt Room at Union Station in Northampton. Chase started her professional real-estate career in 2017 and quickly became involved in serving locally. Since 2020, she has served on the local board of directors at RAPV and, in 2021, served as treasurer and chair of the finance committee. Also in 2021, she served on the Massachusetts Association of Realtors finance committee and, after the passing of Rick Sawicki in 2021, has served as the Western Mass. regional vice president, serving not only the Pioneer Valley but the Berkshires as well. In this position, she sits on the Massachusetts Assoc. of Realtors executive committee and board of directors. The following individuals were installed as 2023 officers: Arlene Castellano of Maria Acuna Real Estate as president-elect; Peter Ruffini of RE/MAX Connections as treasurer; and Cheryl Malandrinos of BHH Realty Professionals as immediate past president. Directors include Carrie Blair of Keller Williams Realty, Shawn Bowman of Trademark Real Estate, Brenda Cuoco of Brenda Cuoco & Associates, Peter Davies of Borawski Real Estate, Janise Fitzpatrick of Jones Group Realtors, Judy Nevarez of BHH Realty Professionals, Michelle Stegall of Property One, and Clinton Stone of RE/MAX Connections.

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Florence Bank announced that Vice President and Granby Branch Manager Jessica Wales has been named manager of the bank’s King Street branch in Northampton. Wales will replace Lee McCarthy, who is retiring in April after serving as manager of the King Street branch for 18 years and area manager for the bank since 2018. Since 2020, Wales has served as manager of the Granby branch. She has 26 years of banking experience and previously worked for Florence Bank from 2000 to 2011. She holds a bachelor’s degree in management from Ashworth College and is a graduate of the New England School for Financial Studies. Active in the community, she is a board member and member of the finance committee for the United Way of Franklin & Hampshire Region, and a committee member for the Western Mass Women’s Business Network and Cooley Dickinson Hospital’s Golf FORE Health Tournament. She is also an ambassador for the Greater Northampton Chamber of Commerce. A member of BusinessWest’s 40 Under Forty class of 2014, Wales is also a past recipient of the Florence Bank Community Support Award. McCarthy worked in the banking industry for 42 years. Hired in 2004 by Florence Bank, she served as branch manager for King Street, beginning in 2004, and in 2018, she also became area manager, overseeing the King Street, Williamsburg, downtown Northampton, and Easthampton branches. For 16 years, McCarthy served on the United Way’s community investment committee.

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Doherty, Wallace, Pillsbury and Murphy, P.C. (DWPM) announced that the firm has elected Kathryn Crouss and Erin Meehan as new shareholders. Crouss joined the firm in May 2022. She has extensive experience in both family law and employment matters. She is a certified mediator and represents family-law clients both in court and through alternative dispute resolution methods. She is currently president-elect of the Hampden County Bar Assoc., serves on the board of Community Legal Aid, and has chaired Community Legal Aid’s Access to Justice fundraising campaign for the past two years. While a student at Western New England University School of Law, she served as editor-in-chief of the Western New England Law Review. Meehan concentrates her practice in general civil litigation and municipal law. She joined DWPM as an associate in 2014. She is a member of the board of directors of the Hampden County Bar Assoc. She earned her juris doctorate from Suffolk University Law School and her bachelor’s degree from Hobart and William Smith Colleges. She is admitted to practice in Massachusetts and Connecticut.

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Amherst College named Michael Thomas its new chief financial and administrative officer (CFAO). On the finance side, he will be responsible for all finance functions of the college, including budgeting, accounting, financial reporting, long-range financial planning, and asset, liability, and risk management. On the administrative side, Thomas will oversee facilities, health and safety, and business services (dining and auxiliary), among key operating functions. He joins Amherst from Middlebury College, where he was vice president for Administration and chief risk officer for the past two years and vice president for Finance and assistant treasurer for the previous four and a half years. He will report to and serve as a strategic partner to President Michael Elliott. His appointment is effective March 27, and he succeeds former Amherst CFAO Kevin Weinman, who became the president of Marist College in the fall of 2021. In his more than nine years at Middlebury, Thomas led all aspects of financial matters, including accounting, financial systems and reporting, budgets, debt and cash management, and endowment reporting, as well as risk evaluation, campus safety, environmental health and safety, emergency management, and land and property management. Before that, he was the controller and director of financial resources for Skidmore College (2006-13); the controller, manager of Financial Systems and Accounting, and a financial analyst for General Electric Silicones, Americas (1999-2006); and an associate at PriceWaterhouseCoopers (1995-98). He graduated from Union College with a bachelor’s degree in mathematics and from the University at Albany with a master’s degree in accounting.

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Florence Bank promoted Nicolle Marceau to branch manager of the Granby branch. With 10 years of retail banking experience, Marceau was hired in October 2022 and has worked in the bank’s Belchertown, Amherst, and Florence branches. She holds a bachelor’s degree in business administration from Westfield State College and is certified in business banking. In the community, Marceau coaches youth sports for the South Hadley Recreation Department and will soon be a member of the Parent Teacher Assoc. for Mosier Elementary School and the Plains Elementary School Council, both also in South Hadley.

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Judith Roberts, executive director of the Literacy Project, announced her retirement at the end of June 2023 after 16 years at the helm of the educational nonprofit. The Literacy Project opened its doors in Franklin County in 1984 with co-founder Lindy Whiton. The Literacy Project classrooms in Greenfield, Orange, Northampton, Amherst, and Ware are places of respect, belonging, hope, and grit. Classes offer a warm and welcoming community for adults and out-of-school youth who need another chance at success. During Roberts’ tenure at the Literacy Project, the program has consistently been among the top three adult-education programs in the state in terms of achieving successful outcomes for more than 200 students per year. These outcomes include passing the High School Equivalency Test (also known as the HiSET or GED), moving on to community college, job-training programs, and better jobs. The Literacy Project has expanded to provide more classes during the day and evening, creating online and in-person options to meet the changing needs of the local communities it serves in Franklin and Hampshire counties.

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Nonotuck Resource Associates announced that Ryan Gaw has been promoted to director of Finance. Gaw has worked at Nonotuck since 2017. Initially hired as a staff accountant, he has also worked as a senior accountant and accounting manager before his promotion to director of Finance this month. He will now supervise accounts payable, accounts receivable, the staff accountant position, and the billing and A/R coordinator position. Gaw earned his bachelor’s degree in accounting from the University of Rhode Island and his master’s degree in accounting from UMass Amherst. Nonotuck Resource Associates offers shared living, adult family care, and personalized day services for people with disabilities. Each of its services helps support its mission of providing people with disabilities a choice, a voice, and the opportunity to live authentic lives. The agency provides support and services across Massachusetts and is the largest shared-living organization in the state.