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At Five Years, YPS Aims to Redefine Its Goals

From left, Edward Nuñez, Pamela Thornton, Somalid Hogan, and Jack Toner

From left, Edward Nuñez, Pamela Thornton, Somalid Hogan, and Jack Toner say the YPS is striving to redefine what it is and what it can do best.

On a night in early April, the Springfield Leadership Institute, a program created through a partnership between the city’s chamber of commerce and Western New England University, held its 2012 graduation ceremonies at the Sheraton in Monarch Place. Offering guidance, support, and the tools for members of the business community to become regional leaders, the institute’s proceedings had very special significance for several members in attendance.
Presenting their own organization’s annual award were several members of the leadership team and board of directors from the Young Professional Society of Greater Springfield (YPS). Four of those individuals talked with BusinessWest about how the origins of their organization could be traced back to a similar graduation ceremony five years earlier.
“In 2006 there were five or six people that decided that this invigorating business course couldn’t stop here, and they decided to push forward,” said Pamela Thornton, current president of the YPS.
Jack Toner, one of two vice presidents of the group, said that he came back to the Western Mass. area a few months after that fateful night, but he remembers those early days of the group. “These individuals got together and determined a need for a young chamber of sorts,” he recalled. “They felt that there was a need for collective networking and such, and so a meeting was held at the Keg Room, here in Springfield.”
Joining Thornton and Toner to discuss the past, present, and future of the YPS were Somalid Hogan and Edward Nuñez, both members of the board of directors. Nuñez (also profiled in this issue as a member of the 40 Under Forty), said that, while the group is perhaps best-known for one of its signature events, the so-called Third Thursday, an informal monthly gathering, YPS has long strived to go well beyond networking.
And all agreed that the time for YPS to reinvent itself has come.
The organization is currently involved in a strategic planning, Thornton said, to define its mission and goals “with the help, advice, and input of our members. This will help us going forward as it will articulate who we are.”
Hogan said that there will always be plenty of social-networking opportunities for the group because this is a key component to their event schedule. But these inclusive and engaging events will strive for increased opportunities for professional development — an important suggestion from the surveyed members.
“The YPS is a great opportunity for people to find a role in their community,” she continued, “both for professional development or just to find others who have common interests to get connected.”
Picking up on that comment and extrapolating, Toner joked, “there even have been couples who have met and gotten married from the YPS.”
But after five years, the YPSGS is getting down to business, and that means examining its strengths, points of focus, and long-term goals for the vitality of the organization.
“The YPS is like a Rubik’s Cube, with so many different faces,” Toner told BusinessWest, “each with a great, unique energy. And most importantly, each has passion and a commitment to the city.”

Unison Rules
“At the first meeting I went to, one of the founding members immediately came up and said ‘hello’ to me,” Toner recalled. “That defines our group — no one ever stands alone. This is the consistent theme through all the events that we hold.”
“Live, work, play, and stay” — that has been a familiar mantra since the early days of the YPS, Nuñez said. “We’ve been having a lot of discussion about the fact that we think of ourselves as young professionals,” he added, “but as a group, we also strive to get the word out that Springfield has a lot to offer — and we need to retain those young professionals. Get them to invest in the city and see what it has to offer.
“If we engage them,” he added, “we can have our voices be heard.”
The business community certainly has been hearing those voices: Since the beginnings of the YPS, the membership has swelled to 500 active members, and there’s another tier of corporate membership for area businesses. Clearly, the YPS knows how to get things accomplished.
“We are the future leaders of this area,” Thornton said. “We have definitely grown over these five years. What we do really well is put on events, get people and organizations together, and get them connected.”
Toner said the YPS is committed to challenging negative stereotypes that may pervade the business and social spheres of the Springfield area. To address the members’ political perspectives, the organization is hosting its third Vote the Valley event this fall to correspond with the national presidential election.
“Rock the Vote came here in 2008, and they looked to us to fill their room,” Toner noted. “Now we’ve built our own room, and we’ve asked them to come back.”
Getting young people involved politically is just one of many accomplishments the YPS can claim beyond its monthly networking events. Indeed, the amount of charitable offerings and number of members on nonprofit boards of directors are both far too numerous to mention individually, but the four did count off some of their most recent beneficiaries — the United Way, Habitat for Humanity, and Keep Springfield Beautiful, among many others.
“The Third Thursdays are a signature event,” Nuñez said, “but by no means does that alone define us.”
Taking that opportunity to segue into the unfolding future of the organization, Toner added, “when we ask what kind of organization we want to be, that will still be our leading edge, but it’s also our hook.
“The concept is that we take the easiest thing to grab onto,” he added. “When people question the networking and social opportunities, well, here’s a guarantee of 150 people in a room; that’s a nice hook. Then those meetings are a means to unfold into the other events. People say, ‘oh, by the way, there’s a cancer walk coming up, or a charity golf tournament.’”

Definite Article
And in recent years, YPS members have clearly indicated that, while networking is an important aspect of the group’s mission, they want to take away something more.
To that end, all agreed that an important component of their strategic planning involves increased opportunities for professional development. But the sky’s the limit, according to Toner, when it comes to other goals that the YPS wishes to pursue.
“It’s a deeper commitment that we seek from our members,” he explained. “The first is an engaged membership to fill a lot of the programming needs. We always want to include everyone, but it’s almost like a triangle was flipped around, where the widest part of the triangle was at the top. We want to flip it around where the membership base feeds into the board.
“Once we do that,” he continued, “we can grow to the point where there’s enough critical mass, to work with others who have 501(c) foundations to support initiatives in the region — to offer scholarships, as an example.”
Such vertical trajectories are entirely probable for those members who would seek them, Hogan said. “I started going to YPS events when I wasn’t even a member. Then I got more interested in what we were about, got involved in the diversity committee with Ed [Nuñez], and then I decided that I wanted to join the board. And now I’m the one reaching out to other members.”
The work on YPS’ strategic initiative is ongoing, said Hogan, noting that the group  “will be focused on those things that we already do very well, but to find those things that we can do very well.”

Greetings and Salutations
One of those things that the YPS will always do well is put like-minded people together, be it socially, professionally, or, as was mentioned, matrimonially. And an important part of that are the people themselves.
“When you’re talking to a peer, you’re more likely to hear what that person has to say,” Thornton said. “We can share the YPS mission with other young professionals, coming from young professionals. From that there is good communication, there is good understanding, and it’s relative. It doesn’t mean that other economic organizations aren’t doing a good job, because they certainly are — a lot of them are thriving. But this is a great introduction for young professionals into something bigger, a great place to cut their teeth on a board of directors.
“We’re the future leaders, but we have to start somewhere,” she continued.
In the age of seemingly incessant Facebook newsfeeds, LinkedIn updates, e-mails, texts, or any other number of online reminders, nothing can yet compete with face-to-face interaction, said those we spoke with.
“You can ignore all of that by just deleting,” Hogan said. “But you can’t ignore the person standing in front of you, extending their hand, saying, ‘hello, my name is…’”
That’s one signature experience that the YPS will always do very well.

Opinion
Crowdfunding Could Spur Startups

The Great Depression led to the adoption of a series of laws designed to prevent individual investors from being fleeced by unscrupulous and fraudulent ‘businessmen.’ These laws provided the framework of securities laws that have been navigated by countless entrepreneurs since the 1930s seeking legitimate investment in their fledgling businesses. Conversely, the Great Recession has pushed Congress to adopt the Jumpstart Our Business Startups (JOBS) Act, signed into law by President Obama on April 5, which fundamentally changes the rules of the investment game for businesses of all sizes.
Perhaps the most significant change is allowing startups to use ‘crowdfunding” to raise capital. There is significant potential for a flourishing of startups as this new flavor of capital comes online. There is also the opportunity for regular Americans to get the same opportunity angel investors have had for decades — the small chance to make a lot of money and a much larger chance of losing every penny — investing in startups.
Crowdfunding is the modernization of an old process — raising small amounts of money from a large number of people — using the power and scope of the Internet. Crowdfunding via the Internet already exists in many different forms. Independent journalists fund investigative journalism not funded by the mainstream media via Spot.us; Kickstarter.com allows inventors and artists to raise funding directly from (and sell to) people passionate about the product; and Kiva.org assists developing-world entrepreneurs to connect directly to individual philanthropists to secure microloans.
Here’s how it usually works. Entrepreneurs create a ‘pitch’ profile on a crowdfunding Web site. The crowdfunding site reviews the profile to be sure it is appropriate and not fraudulent (with varying levels of success). The crowdfunding sites have an incentive to list only honest, worthy companies — otherwise, the ‘crowd’ will migrate to an alternate crowdfunding Web site. If the application is approved, the entrepreneurs use social media to promote their pitch to communities of people likely to be receptive to the idea. People who take interest review the profile, often engage in an online discussion with the entrepreneurs, and may make a financial contribution through the crowdfunding site.
The SEC will be finalizing the rules and restrictions on crowdfunding over the next 270 days; however, the JOBS Act already contains significant limitations on both the investor and the company seeking investments through crowdfunding. Companies can raise only $1 million every 12 months through crowdfunding (however, these companies still can — and many will — raise additional funds pursuant to the current, more traditional private-placement rules). Depending on the predefined target that the company establishes for its fund-raising round, the company will need to prepare detailed financial statements (audited if the target is more than $500,000) and deliver these to any prospective investor. The company must also provide both the SEC and prospective investors indepth information about the company and the offering, including the company’s business plan, the risks of the investment, and information about the officers, directors, or managers of the company.
Although any American can participate in crowdfunding as an investor, each crowdfunder will be able to invest only a limited percentage of their annual income (5% for individuals with income under $100,000, 10% for those over this threshold) in any 12-month period. Additionally, the equity that these crowdfunders receive will be restricted stock — it cannot be transferred for 12 months, with few exceptions.
The legalization of crowdfunding will also lead to the launch of a new kind of company — the fund-raising portal — as any company raising funds through crowdfunding must use these portals to act as the conduit between the company and the investors. These portals will exist only on the Internet — there will be no bricks-and-mortar storefront for these portals. The portal will need to register with the SEC and take reasonable steps to ensure that all participating in crowdfunding have followed all of the SEC’s rules — essentially the SEC will be ‘deputizing’ the portals to enforce the SEC’s rules. Companies using a portal should expect to pay 6% to 10% of the total funds raised as a service fee.
Congress and the president hope crowdfunding will lead to more startups obtaining critical funding early in their development, which should lead to more small businesses getting off the ground. However, the individuals investing in these early-stage companies need to be aware of the risks of these investments and remember the golden rule of investing: “if it sounds too good to be true, it probably is.”

Attorney Scott Foster, Esq. and Paul Silva are co-founders of Valley Venture Mentors.

Opinion
40 Reasons to Feel Good About the Future

When BusinessWest started its 40 Under Forty Program just over five years ago, there were expectations — and also some trepidation.
We knew we could identify some rising stars in the region’s business, nonprofit, and entrepreneurship realms, but there were always whispers — and sometimes loud doubts — about just how deep the talent pool was.
As we introduce the sixth class of 40 Under Forty winners, it’s clear that the pool is quite deep — and also very inspiring. For those looking for positive signs that this region will have the young leadership it will need to grow and take on the many challenges facing municipalities in this global, information-based economy, the profiles beginning on page A6 should provide them.
Each of these stories is unique, but there are many common denominators, especially the twin desires to excel and make a difference in the community. Here are just a few examples:
• Carla Cosenzi, the high scorer among the more then 100 nominees. In business, she and her brother, Thomas, are not only continuing the legacy established by their father in the automobile industry, but they’re building upon it with the addition of a Volkswagen dealership in Northampton. In the community, she’s continuing another tradition — the Thomas E. Cosenzi Driving for the Cure charity golf tournament (named after her father, who succumbed to cancer several years ago), which has to date raised more than $200,000 in support of brain-cancer research;
• Ben Einstein, the serial entrepreneur who is devoting considerable time and energy to the cause of helping others get businesses off the ground and to the next level though his involvement with the Idea Mill conference, which is likely to become an annual event in this region;
• Eric Hall, the Westfield police sergeant who became the first law-enforcement officer to join a 40 Under Forty class. His passions are fighting and preventing crime, and helping young people make smart choices. He can often be seen sharing lunch with elementary-school students, and is now chairman of the board at the city’s YMCA;
• Jason Tsitso, who has helped R&R Windows battle back from the rough patch resulting from the Great Recession and its crippling impact on the construction sector. In the community, he took his passion for bicycling and channeled it into a fun — and highly successful — fund-raiser for Habitat for Humanity called Trails for Nails.
• State Sen. James Welch, one of the few public-sector leaders to become a 40 Under Forty winner. He has mastered the art and science of constituent service, especially in the wake of the June 1 tornado, the path of which closely approximates the district he represents.
• Sheila Moreau, who, with her mother, has helped shape MindWing Concepts into one of the more intriguing entrepreneurial success stories in recent years. What’s more, she’s making good on a commitment to serve the community in a number of ways, especially as a volunteer with the Holyoke St. Patrick’s Day parade. She even sings the national anthem at sporting events and community gatherings.
The other 34 stories are equally compelling, but these are representative of this year’s class. You won’t find the word in every profile, but the trait these young men and women share is passion — to achieve excellence, to innovate, to help others within our community, and, most importantly, to lead.
After reading these stories, you should feel at least a little better about the future of this region. Thanks to them, it looks very bright.

40 Under 40 The Class of 2012
President, Foley/Connelly Financial Partners

Connelly-ChristopherRight out of college in 1998, Christopher Connelly went directly into financial planning. And he knew there were several ways he could proceed in this business.
“You can go to work for a larger financial corporation, or you can become an independent,” he said, adding that, like most, he worked for a large firm with the goal of later becoming independent, which he did. “In 2004, through some networking and strategic planning, I partnered with Brian Foley, who owned a property and casualty insurance agency. We decided to build a strategic alliance, where you get a partner with a group of clients who isn’t in the same field as yourself, but similar.”
Jokingly, he added, “if I wanted to be what I thought was mediocre, I’d be in a large branch and have them pay for my hard costs. But what I wanted was to have my own world, and have my own company. I knew that, if I wanted to be extraordinary, independent was and is the way to go.”
It wasn’t long before the firm branched out itself. Connelly jointly founded the partner company Foley/Connelly Benefits Group, focusing exclusively on employee benefits. At the same time, he knows that life isn’t just work and no play.
Recognizing the abundance of charity golf tournaments held every year, Connelly and his friend Rob Desilets, owner of local screen-printing shop Pro Style Graphics, decided to capitalize on what he called his “fraternity of hockey-league friends.” Playing off the name of the NHL trophy, the two started the Stanley Keg Tournament, a fund-raising event that takes place annually at the MassMutual Center, and which donates thousands every year to a local charity decided upon by the member players.
Past recipients have included the American Cancer Society/Leukemia Lymphoma Society, Shriners Hospital for Children in Springfield, and Griffin’s Friends at Baystate. To acknowledge those who might prefer the links to the rink, the Stanley Keg has grown into a summer golf tournament, and there are plans to add poker to the events.
Independent and extraordinary — that’s an award-winning combination.
— Dan Chase

40 Under 40 The Class of 2012
President, Jennings Real Estate

Jennings-KevinLooking back nearly a decade, to the day he decided to open his own business, Kevin Jennings recalls that it was an exciting, but also quite scary, time.
He had one young child, and a second on the way. Meanwhile, the commercial real estate market, which had been enjoying relative prosperity 10 years after its precipitous fall, was in what amounted to a holding pattern after the 9/11 terrorist attacks.
“It probably wasn’t the ideal time to leave the comfort of a job and go out on your own,” Jennings told BusinessWest. “But I had that entrepreneurial spirit within me; this was something I thought I could do — and something I had to do.”
So he left the comfort of the R.J. Greeley Company, and has never had any reason to look back. And while this entrepreneurial spirit is one of the big reasons why Jennings is a member of the 40 Under Class for 2012, there are many others, including his success with that venture he called Jennings Real Estate.
Indeed, starting with the sale of a small bakery building in downtown Holyoke within just a few weeks of setting up shop ‘— a modest sale that nonetheless provided Jennings with the needed cash flow to get a firm footing — he’s enjoyed steady growth, and had his best year in 2011, when the market was still struggling to recover from the lingering aftereffects of the Great Recession. He’s also handled  a number of significant transactions, including the deals that brought Home Depot and Preferred Freezer to the Campenelli Industrial Park in Westfield.
But there’s also his contributions of time and talent to the community, especially his work on the board of directors for Gray House in Springfield’s North End, an organization that provides services ranging from literacy programs to a food bank; from after-school programs to citizenship preparation. He’s also on the board of the Alden Credit Union, and supports a number of charitable organizations, including the American Cancer Society and Chicopee Boys & Club.
— George O’Brien

Court Dockets Departments

The following is a compilation of recent lawsuits involving area businesses and organizations. These are strictly allegations that have yet to be proven in a court of law. Readers are advised to contact the parties listed, or the court, for more information concerning the individual claims.

CHICOPEE DISTRICT COURT
Desiree K. Gibbons v. Zheng’s Garden, LLC
Allegation: Negligence in property maintenance causing slip and fall: $9,337.60
Filed: 2/14/12

FRANKLIN SUPERIOR COURT
Kathleen Hunter v. The Bank of Canton
Allegation: Unfair and deceptive trade practices regarding foreclosure on home: $269,000
Filed: 3/23/12

HAMPDEN SUPERIOR COURT
Meadow Village, LLC v. City of Westfield
Allegation: Eminent-domain damage assessment: $35,000
Filed: 4/2/12

Northgate Medical, P.C. v. PSS World Medical Inc. f/k/a Physician Sales & Services Inc. and James Milewski
Allegation: Defendants converted business property belonging to plaintiff: $33,519.16
Filed: 3/15/12

TD Bank, N.A. v. NSS Contracting Inc. and Michael Scyocurka
Allegation: Breach of contract and failure to pay: $26,071.71
Filed: 3/8/12

Varandas & Sons Contracting Inc. v. Geeleher Enterprises Inc. and Fidelity and Deposit Co. of Maryland
Allegation: Non-payment of labor and materials provided: $187,406.10
Filed: 3/13/12

Vulcraft of New York Inc. v. H.B.H. Steel Inc. d/b/a Metro West Steel
Allegation: Non-payment of goods sold and delivered: $179,082
Filed: 4/2/12

HOLYOKE DISTRICT COURT
Tanya and Matthew Rogalski v. Gary Rome Hyundai Inc.
Allegation: The defendant failed to make the proper and required disclosures regarding the sale of an automobile: $22,907.89
Filed: 1/10/12

PALMER DISTRICT COURT
Citibank N.A. v. Luzi’s Autobody Inc.
Allegation: Non-payment on business-loan account: $24,796.13
Filed: 3/23/12

SPRINGFIELD DISTRICT COURT
Abide Inc. v. J.L.B. Enterprises and James L. Bent
Allegation: Balance remaining for asbestos-removal services provided: $5,740.49
Filed: 3/2/12

Dashaunna Porter v. Car Credit 1st
Allegation: Defendant sold the plaintiff a defective vehicle: $12,259.73
Filed: 3/9/12

Liberty Insurance Co. v. Xambioa Painting and Cleaning and Ivone Regina Freitas
Allegation: Non-payment on two workers’ compensation policies: $8,965.64
Filed: 3/8/12

Agenda Departments

MCDI Career Showcase
April 26: The Mass. Career Development Institute will host an open house from 3 to 7 p.m. to showcase its extensive training programs. The event, the MCDI Career Showcase, will take place at 140 Wilbraham Ave. in Springfield. Instructors and staff will provide demonstrations and information about job-placement assistance and financial-aid programs available. MCDI programs include culinary arts, nurse’s aide/home health aide, sheet-metal fabrication and welding, medical office professional, and precision machining and manufacturing. To register or for more information, call (413) 781-5640.

Walk of Champions
May 6: The Goodnough Dike area of the Quabbin Reservoir will be the setting for the seventh annual Walk of Champions in Ware. Participants walk in honor or in memory of loved ones affected by cancer, with the determination to make a difference in those affected by the disease. The event offers a five-mile or two-mile walk, with entertainment and refreshments along the route. For more information, visit www.baystatehealth.org/woc or e-mail Michelle Graci, manager of fund-raising events at Baystate Health at [email protected].

Small-business Seminar
May 16: Local business owners will talk about what they have done to keep ahead of the many demands on their time, and at the same time adjust for the economic environment, during a workshop titled “Adapt, Diversify, Reinvent & Grow” at the Scibelli Enterprise Center, 1 Federal St., Springfield. Presenters include Paul DiGrigoli of Digrigoli Salon & School of Cosmetology; Tara Tetreault of Jackson & Connor; Kate Vishnyakov of Kate Gray Inc.; and Rick Ricard of Larien Products. The 9 to 11 a.m. session is sponsored by the Mass. Small Business Development Center Network. The cost is $40. For more information, call (413) 737-6712 or visit www.msbdc.org/wmass.

Management Fundamentals Workshop
May 24: Lyne Kendall of the Mass. Small Business Development Center Network will present “Business Plan Basics” from 9:30 a.m. to 12:30 p.m. at Amherst Town Hall, first floor meeting room, 4 Boltwood Walk. The workshop will focus on management fundamentals from startup considerations through business-plan development. Topics will include financing, marketing, and business planning. The cost is $40. For more information, call (413) 737-6712 or visit www.msbdc.org/wmass.

NYC Bus Trip
June 30: The Chicopee Chamber of Commerce will host a bus trip to New York City, leaving the chamber parking lot at 7 a.m. and returning around 9:30 p.m. Participants are on their own for the day in New York City. Tickets are $45 per person. For more information, contact Lynn at (413) 594-2101.

40 Under Forty
June 21: BusinessWest will present its sixth class of regional rising stars at its annual 40 Under Forty gala at the Log Cabin Banquet & Meeting House in Holyoke. The June 21 gala will feature music, lavish food stations, and introductions of the winners. Tickets are $60 per person, with tables of 10 available. Early registration is advised, as seating is limited. For more information, call (413) 781-8600, ext. 100, or visit www.businesswest.com.

Western Mass.
Business Expo
Oct. 11: BusinessWest will again present the Western Mass. Business Expo. The event, which made its debut last fall at the MassMutual Center in downtown Springfield, will feature more than 180 exhibitors, seminars, special presentations, breakfast and lunch programs, and the year’s most extensive networking opportunity. Comcast Business Class will again be the presenting sponsor of the event. Details, including breakfast and lunch agendas, seminar topics, and featured speakers, will be printed in the pages of BusinessWest over the coming months. For more information or to purchase a booth, call (413) 781-8600, or e-mail [email protected], or visit www.wmbexpo.com.

Chamber Corners Departments

ACCGS
www.myonlinechamber.com
(413) 787-1555

• May 2: Business@Breakfast, 7:15 at the Log Cabin Banquet and Meeting House in Holyoke.  Breakfast Networking begins at 7:15. Panel discussion by Mayors Domenic Sarno of Springfield and Alex Morse of Holyoke. Jim Madigan of WGBY TV is the chief greeter and moderator. Sponsors include Freedom Credit Union, season ticket Sponsor; FastSigns, season sign sponsor; Verizon Wireless, coffee bar sponsor. Salutes go to MacDuffie School for 50 years of chamber membership, and Pioneer Valley Christian School on its 40th anniversary. Also, the Bell Ringers from the Pioneer Valley Christian School will be performing that morning. Cost is $20 for members, $30 for non-members. Register online at www.myonlinechamber.com or e-mail [email protected].
• May 9: After5, 5-7 p.m., Elegant Affairs/the Glass Room, 1380 Main St., Springfield. Enjoy a night of food, drink, great company, and fantastic networking. Cost is $10 for members, $20 for non-members. Registration may be done online at www.myonlinechamber.com, or  e-mail [email protected].

AMHERST AREA CHAMBER OF COMMERCE
www.amherstarea.com
413-253-0700

• May 9: Chamber Breakfast, 7:15-9 a.m., at the Red Barn. Cost is $12 for members, $15 for non-members.
• May 22: Chamber After Five, 5-7 p.m., at the The Lord Jeffery Inn. Cost is $5 for members, $10 for non-members.

CHICOPEE CHAMBER OF COMMERCE
www.chicopeechamber.org
(413) 594-2101

• April 25: April Business After Hours, 5-7 p.m., at the Hampton Inn, Memorial Drive, Chicopee. Tickets are $5 for pre-registered members, $15 for non-members.
• April 18: April Salute Breakfast, 7:15-9 a.m., at the Kittredge Center at Holyoke Community College. Tickets are $19 for members, $26 for non-members. Chairperson: Ron Proulx, Dave’s Truck Repair, Inc. Chief greeter: Jeffrey Hayden, Kittredge Center at Holyoke Community College. Guest speaker: Trevor Smith, Laugh For No Reason Salutes: Ashland Water Technologies, 100-year anniversary; King Ward Coach Lines, 25-year anniversary; Marcotte Ford, 50-year anniversary; and Minuteman Press, new facility. Bows: the Arbors at Chicopee, 10-year anniversary; Young Professional Society of Greater Springfield, five-year anniversary.

GREATER EASTHAMPTON CHAMBER OF COMMERCE
www.easthamptonchamber.org
(413) 527-9414

• May 5: Spring Recycling Day, 8:30 a.m.-1:30 p.m. Dispose responsibly of your old computer, monitor, TV, stereo, and/or home or office appliance. Location: Valley Recycling, 245 Easthampton Road, Route 10, Northampton. Recycling services courtesy of Duseau Trucking, Hatfield. This event is open to the public. Contact the chamber office for recycling fees; 100% of fees benefit chamber community programs.
• May 10: Networking by Night Business Card Exchange, 5-7 p.m. Sponsored by Easthampton Savings Bank and hosted by Amy’s Place Bar & Grill, 80-82 Cottage St., Easthampton. This event features hors d’ouevres, door prizes, and a cash bar. Tickets: $5 for members, $15 for future members.
• May 18: Wine & Microbrew Tasting, 6-8:30 p.m., One Cottage Street (corner of Cottage and Union streets) in Easthampton. Sample more than 50 wines and microbrews and enjoy fine food and an extraordinary raffle. Major sponsor: Easthampton Savings Bank. Event sponsor: Innovative Business Systems. Wine Sponsor: Westfield Spirit Shop. Microbrew sponsor: Big E’s Supermarket. Food Sponsor: Log Rolling at the Log Cabin/Delaney House. Benefactor: Finck & Perras Insurance Agency. Tickets are $30 in advance, $35 at the door. To order tickets or for more information, call the chamber office at (413) 527-9414 or order online at www.easthamptonchamber.org.
• May 20: “For The Kids!” Easthampton’s 12th Annual Big Rig Day, 9 a.m. to 3 p.m. (rain or shine), at the Easthampton Municipal Building & Public Safety Complex, Payson Avenue, Easthampton. See trucks of all sizes — construction equipment, safety vehicles, and specialty cars and trucks. Free admission and parking. For more information, visit www.bigrigday.com.

GREATER HOLYOKE CHAMBER OF COMMERCE
www.holycham.com
(413) 534-3376

• April 24: Business Person of the Year Award Dinner, 6 p.m., at the Delaney House, Country Club Road, Holyoke. The Greater Holyoke Business Community will honor Joseph L. Peters of Universal Plastics Corp. as Business Person of the Year. To register or for more information, call the chamber at (413) 534-3376 or register online at holyokechamber.com.
• April 25: Beacon Hill Summit, 7 a.m. to 7 p.m. Members of area chambers, including Greater Holyoke, will participate in a one-day trip to the State House to meet with top leaders. Your payment of $180 covers coffee and danish, transportation to and from Beacon Hill, lunch with local legislators, a wrap-up reception, and legislative materials. Buses depart at 7 a.m. from the Plantation Inn at exit 6 off the Mass Pike and will return at 7 p.m. Call the chamber at (413) 534-3376, or register online at holyokechamber.com
• May 16: Chamber After Hours, 5-7 p.m., at Simplicity Salon, 1735 Northampton St., Holyoke. Sponsored by Girls Inc. of Holyoke and Girl Scouts of Central and Western Mass. Cost is $10 for chamber members, $15 for non-members. A marketing table is $25. Join your friends and colleagues for this informal evening of networking. Call the chamber at (413) 534-3376 or register online at holyokechamber.com.
• May 21: The 44th Annual Holyoke Chamber Golf Tournament at Wyckoff Country Club, 233 Easthampton Road, Holyoke. Registration and lunch at 11 a.m. Tee off at noon (scramble format). Cost is $125 per player, which includes 18 holes of golf, cart, lunch, prizes, dinner buffet, gift bag, and foursome photo. Awards, cash prizes, and raffles will follow dinner, consisting of an array of elaborate food stations. Call the Holyoke Chamber at (413) 534-3376 to sign up, or register online at holyokechamber.com.
• May 30: Greater Holyoke Chamber of Commerce Annual Meeting, 4 p.m.,
at the Log Cabin Banquet & Meeting House. Program followed by grand reception with assorted food stations. Sponsored by Goss & McLain Insurance Agency; Resnic, Beauregard, Waite & Driscoll; TD Bank; Dowd Insurance Agency Inc.; and PeoplesBank. Tickets are $25. Call  (413) 534-3376 or register online at holyokechamber.com.

GREATER NORTHAMPTON CHAMBER OF COMMERCE
www.explorenorthampton.com
(413) 584-1900

• April 27: Greater Northampton Chamber Auction, 6:30-9:30 p.m., at the
Clarion Hotel & Conference Center. Sponsored by Coca-Cola Refreshments. Tickets are $45 in advance and $50 at the door ($40 for donors). Bid to win your favorites from an inspired offering of more than 250 dining, shopping, travel, and entertaining choices. Visit www.explorenorthampton.com/auction for details. Dine all night long from an abundant, three-course meal of appetizers, mini-entrees, and desserts. Taste the season’s special V-One Vodka concoctions prepared by creator Paul Kozub. Sponsored by V-One Vodka and Eastside Grill.

• May 2: May Arrive@5, 5-7 p.m., at North Country Landscapes (Route 66, Westhampton). Sponsored by Czelusniak Funeral Home. Cost is $10 for chamber members, $20 for guests.

NORTHAMPTON AREA YOUNG PROFESSIONAL SOCIETY
www.thenayp.com
(413) 584-1900

• May 10: May Networking Event, 5-8 p.m., at Ibiza Tapas in Northampton. Free to NAYP members, $5 for guests. Visit www.thenayp.com for details.

PROFESSIONAL WOMEN’S CHAMBER
www.professionalwomenschamber.com
(413) 755-1310

• April 26: Professional Women’s Chocolate Affair, 6-9 p.m., at Chez Josef in Agawam. Event features elegant chocolate desserts, appetizers, cordials, and shopping at vendor booths. Tickets are $35 in advance, $40 at the door. Proceeds will go to the Professional Women’s scholarship fund.

QUABOAG HILLS CHAMBER OF COMMERCE
www.qvcc.biz
(413) 283-2418

• April 27: Lasagna Dinner to benefit Elm Hill Center, 5-7 p.m., at
Brookfield Congregational Church, 8 Common St., Brookfield. Enjoy a lasagna dinner with a great crowd. Admission is $10 for adults, $8 for seniors, and $5 for children 12 years old and younger. The menu includes homemade lasagna, tossed salad, bread, beverages, and dessert. Make-your-own-sundaes will be available for a small additional cost. Take a chance in one of the great raffles. There is a family takeout meal deal for only $30. Proceeds will benefit therapeutic programming initiatives at Elm Hill Center. For more information, call Laurie Reynolds at (508) 347-8181, ext. 120.
n April 28: Volunteer Day at Elm Hill, 9:30 a.m-1:30 p.m., at the Elm Hill Center, 26 East Main St., Brookfield. Help at the spring cleanup of the Elm Hill grounds and mansion. Great for groups to work together. Refreshments will be available to thank all of the volunteers for their efforts in honor of National Volunteer Week. Proceeds will benefit therapeutic-programming initiatives at Elm Hill Center. For more information, call Ed LaPointe, (508) 347-8181, ext. 137, or visit www.rehabresourcesinc.org/elmhill/events.htm

SOUTH HADLEY/GRANBY CHAMBER OF COMMERCE
www.shchamber.com
(413) 532-6451

• May 18: Legislative Breakfast, 7:30-9 a.m., at the Orchards Golf Club, South Hadley. Sponsors: South Hadley & Granby Chamber of Commerce. Special guests: legislative representatives. Tickets are $15 at the door. RSVP at (413) 532-6451 by May 11. Seating is limited.
• May 21: South Hadley & Granby Day at the Orchards Golf Club. Tee times, 8 a.m.-2 p.m. Sponsor: South Hadley & Granby Chamber of Commerce. Opportunity to win a foursome at the Orchards. Cost is $65 per person, lunch included. For tee times and details, call Tony Giannetti at (413) 533-1784, or e-mail [email protected].

THREE RIVERS CHAMBER OF COMMERCE
www.threeriverschamber.org
(413) 283-6425

• May 7: Chamber meeting, 7-8 p.m., at the chamber office, 2376 Main St., Three Rivers.

WEST OF THE RIVER CHAMBER OF COMMERCE
www.ourwrc.com
(413) 426-3880

• May 2: Wicked Wednesday, 5- 7 p.m, at the Holiday Inn, Enfield. WRC invites you to join us on the first Wednesday of every month at businesses across Agawam and West Springfield. Get a little wicked with us and see what WRC is all about. These events are free for WRC members and $10 for non-members.
• April 24: Board of Directors Meeting, 7:30- 8:30 a.m., at the Captain Leonard’s House, Agawam.
• May 1: Membership Committee Meeting, 8-9 a.m., at Westfield Bank, Agawam.
• May 2: Education Committee Meeting, 8-9 a.m., at the Agawam High School Career Development Center, Agawam.
• May 10: Programs Committee Meeting, 7:30- 9 a.m., at Management Search Inc., West Springfield.
• May 17: Economic Development Committee Meeting, 7:30-8:30 a.m., at the Work Opportunity Center, Agawam.
• May 18: Executive Committee Meeting, 8-9 a.m., at Hampden Bank, West Springfield.
• May 22: Board of Directors Meeting, 7:30- 8:30 a.m., at the Captain Leonard House, Agawam.

GREATER WESTFIELD CHAMBER OF COMMERCE
www.westfieldbiz.org
(413) 568-1618

• May 16: WestNet Plus 1, 5-7 p.m. Hosted by Pioneer Valley Railroad, Old Montgomery Road, Westfield. Our monthly networking event will be held on the Pinsly Railroad Dining Car and Caboose with an opportunity to check out a locomotive in the shop. Our sponsor this month is Comcast. The featured speaker this month is Andrew Morehouse of the Food Bank of Western Massachusetts. It’s a great opportunity to make business connections, so bring your business cards. Cost is $10 for members, $15 cash for non-members.

YOUNG PROFESSIONAL SOCIETY OF GREATER SPRINGFIELD
www.springfieldyps.com

• May 17: 4th Annual Great Golf Escape, 11 a.m.- 5 p.m., at Shaker Farms Country Club, Westfield. Non-member registrations opens April 1. Only 32 foursomes available.

Bankruptcies Departments

The following bankruptcy petitions were recently filed in U.S. Bankruptcy Court. Readers should confirm all information with the court.

Avery, Pamela J.
22 Elm St., Apt. #2
Greenfield, MA 01301
Chapter: 7
Filing Date: 03/21/12

Baker, Daniel M.
PO Box 187
Deerfield, MA 01342
Chapter: 7
Filing Date: 03/21/12

Barnes, Richard F.
95 Elm St.
Athol, MA 01331
Chapter: 7
Filing Date: 03/27/12

Benjamin, Luz A.
28 Gerald Way, Apt. F
Holyoke, MA 01040
Chapter: 7
Filing Date: 03/28/12

Blasko, Roger F.
23 Spring St.
South Hadley, MA 01075
Chapter: 7
Filing Date: 03/21/12

Blavackas, Ilona E.
P.O. Box 486
South Barre, MA 01074
Chapter: 7
Filing Date: 03/19/12

Bourcier, Mark A.
53 Weston St.
Wilbraham, MA 01095
Chapter: 7
Filing Date: 03/26/12

Buor, Alexander K.
a/k/a Buor, Kofi A.
67 Wollaston St.
Springfield, MA 01119
Chapter: 13
Filing Date: 03/27/12

Cannon, Lawrence Wright
Cannon, Malin V.
5 Hill Crest Ave.
Southwick, MA 01077
Chapter: 7
Filing Date: 03/23/12

Challet, Edward A.
320 Northwest Road
Westhampton, MA 01027
Chapter: 7
Filing Date: 03/28/12

Challet, Susan
7 Lewandowski Ave.
Easthampton, MA 01027
Chapter: 7
Filing Date: 03/28/12

Chekovsky, Robert D.
143 Point Grove Road
Southwick, MA 01077
Chapter: 13
Filing Date: 03/26/12

Comiskey, Shawn C.
42 Stewart St.
Chicopee, MA 01020
Chapter: 7
Filing Date: 03/28/12

Connaughton, Dana L.
375 Parker St.
Springfield, MA 01119
Chapter: 7
Filing Date: 03/28/12

Costello, Stephen J.
PO Box 124
Barre, MA 01005
Chapter: 7
Filing Date: 03/21/12

Cote, Garrett M.
97 Valier Ave.
Chicopee, MA 01020
Chapter: 7
Filing Date: 03/28/12

Coughlin, Steven J.
18 Yorkshire Place
East Longmeadow, MA 01028
Chapter: 7
Filing Date: 03/21/12

Cowles, Aden
Cowles, Kimberly
139 Root Road
Westfield, MA 01085
Chapter: 7
Filing Date: 03/29/12

Crabbe, Jenny Lee
9 Jackson St.
Northampton, MA 01060
Chapter: 7
Filing Date: 03/22/12

Danoff, Linda H.
169 Main St., Unit 12
West Springfield, MA 01089
Chapter: 13
Filing Date: 03/21/12

Deco Painting
Rohan, Scott E.
274 Breckenridge St.
Palmer, MA 01069
Chapter: 7
Filing Date: 03/20/12

Desroches, Gerald E.
8 Valley View Court, Apt. 7
Chicopee, MA 01020
Chapter: 7
Filing Date: 03/25/12

Diecast Realty Holdings
Diecast Connections Company
896 Sheridan St.
Chicopee, MA 01022
Chapter: 11
Filing Date: 03/20/12

Dilboy, Rebecca Jo
a/k/a Allard, Reecca Jo
105 North St.
Ware, MA 01082
Chapter: 7
Filing Date: 03/19/12

Dotson, Delores
120 Sunrise Terrace
Springfield, MA 01119
Chapter: 13
Filing Date: 03/23/12

Douglass, Michael R.
Douglass, Rachel R.
24 Searles St.
Chicopee, MA 01020
Chapter: 7
Filing Date: 03/19/12

Dupuis, Gail
95 Haynes Hill Road
Wales, MA 01081
Chapter: 7
Filing Date: 03/19/12

Duquette, Benjamin J.
875 Wilbraham Road
Springfield, MA 01109
Chapter: 7
Filing Date: 03/22/12

Dwyer, Susan Ellen
a/k/a Kelly, Susan Ellen
38 Mountain View St.
South Hadley, MA 01075
Chapter: 7
Filing Date: 03/27/12

Edwards, Melissa H.
331 Flynt St.
Palmer, MA 01069
Chapter: 7
Filing Date: 03/21/12

Farquhar, James
4 North Lane
Monson, MA 01057
Chapter: 7
Filing Date: 03/21/12

Farrell, William P.
90 Big Wood Dr.
Westfield, MA 01085
Chapter: 13
Filing Date: 03/22/12

Frady, Deborah C.
127 Edbert St.
Chicopee, MA 01020
Chapter: 7
Filing Date: 03/25/12

Germain, Gary S.
Germain, Jennifer L.
a/k/a Cos, Jennifer L.
25 White St.
Westfield, MA 01085
Chapter: 7
Filing Date: 03/18/12

Goodrow, Mary Ellen
a/k/a Keinath, Mary Ellen
3 Greenacre Lane
East Longmeadow, MA 01028
Chapter: 7
Filing Date: 03/30/12

Gosselin, Philip H.
26 Hampshire St.
Ludlow, MA 01056
Chapter: 7
Filing Date: 03/29/12

Gran, Karl E.
438 State St.
Belchertown, MA 01007
Chapter: 7
Filing Date: 03/23/12

Gray, Jonathan J.
186 West Meadowview Road
Holyoke, MA 01040
Chapter: 7
Filing Date: 03/30/12

Harrington, Jessica
a/k/a Schopman, Jessica
111 School St.
Greenfield, MA 01301
Chapter: 7
Filing Date: 03/19/12

Harrington, Kristie M.
12 Indian Park
Chicopee, MA 01013
Chapter: 7
Filing Date: 03/25/12

InHome Handyman Services
Ahlstrom, Richard A.
Ahlstrom, Lisa M.
215 Madison West
Holyoke, MA 01040
Chapter: 7
Filing Date: 03/20/12

Jones News Room
Bouyea, Alan W.
81 Main St.
Easthampton, MA 01027
Chapter: 7
Filing Date: 03/20/12

Kareh, Pierrot K.
48 1/2 Melrose St.
Adams, MA 01220
Chapter: 7
Filing Date: 03/23/12

Kearney, James Patrick
Kearney, Jaclyn Noelle
56 Beekman Dr.
Agawam, MA 01001
Chapter: 7
Filing Date: 03/22/12

Kelley, Christopher D.
85 Nichols Road
Barre, MA 01005
Chapter: 7
Filing Date: 03/30/12

Lacey, Mary Ann T.
79 Mervyn St.
Pittsfield, MA 01201
Chapter: 7
Filing Date: 03/28/12

LaPrad, Thomas P.
P.O. Box 618
Warren, MA 01083
Chapter: 7
Filing Date: 03/20/12

Lemieux, Helen J.
9 Peterson Road
Palmer, MA 01069
Chapter: 7
Filing Date: 03/20/12

Leone, Lois A.
36 Merrell Dr.
Agawam, MA 01001
Chapter: 7
Filing Date: 03/18/12

Loop, Roger
126 Montgomery St.
Chicopee, MA 01020
Chapter: 7
Filing Date: 03/30/12

Lopez, Edward F.
1162 Springfield St.
Feeding Hills, MA 01030
Chapter: 7
Filing Date: 03/20/12

Lopez, Juan Edwin
Rivera, Marily
63 Tina Lane
Feeding Hills, MA 01030
Chapter: 13
Filing Date: 03/27/12

M&N Trucking
Merzoian, Jerier B.
31 Biltmore St.
Springfield, MA 01108
Chapter: 13
Filing Date: 03/22/12

M.D. Siebert Renovations
Siebert, Mark D.
37 Sterling Dr.
Agawam, MA 01001
Chapter: 7
Filing Date: 03/19/12

Manley, Joseph P.
Manley, Heather A.
64 Fairview St.
East Longmeadow, MA 01028
Chapter: 13
Filing Date: 03/26/12

Mann, Eugene
29 Church St.
West Springfield, MA 01089
Chapter: 7
Filing Date: 03/26/12

Martin, Tammy L.
a/k/a Nardi, Tammy L.
37 Maynard St.
Feeding Hills, MA 01030
Chapter: 7
Filing Date: 03/26/12

Massey, Joseph W.
Massey, Diane M.
120 Meadowview Dr.
Pittsfield, MA 01201
Chapter: 7
Filing Date: 03/30/12

Mastronardi, Stephen R.
30 East Green St.
Easthampton, MA 01027
Chapter: 13
Filing Date: 03/19/12

McGaffigan, Richard
McGaffigan, Lisa K.
23 Pine St.
Florence, MA 01062
Chapter: 13
Filing Date: 03/22/12

McWhinnie, Lauren
184 Daniel Shays Highway
Orange, MA 01364
Chapter: 7
Filing Date: 03/29/12

Micheli, Melanie
25 Chataeugay St.
Chicopee, MA 01020
Chapter: 7
Filing Date: 03/29/12

Mistalski, Michele
56 Church St.
Easthampton, MA 01027
Chapter: 7
Filing Date: 03/22/12

Moggio, David Allen
Moggio, Deborah Elizabeth
27 Phelps St.
Easthampton, MA 01027
Chapter: 13
Filing Date: 03/28/12

Morin, Armand A.
75 Michigan St.
Indian Orchard, MA 01151
Chapter: 7
Filing Date: 03/21/12

Morin, Sharon
19 Elm St.
Monson, MA 01057
Chapter: 7
Filing Date: 03/23/12

Nebedum, Archibald Ogugua
55 North Main St.
Belchertown, MA 01007
Chapter: 7
Filing Date: 03/21/12

Ness, Timothy Scott
71 Gothic St.
Northampton, MA 01060
Chapter: 7
Filing Date: 03/30/12

Nieves, Luz Z.
1451 Dwight St., Apt. 1
Holyoke, MA 01040
Chapter: 7
Filing Date: 03/23/12

Nogueira, Alvaro
Nogueira, Deolinda
420 Chapin St.
Ludlow, MA 01056
Chapter: 7
Filing Date: 03/23/12

Oduro-Tandoh, Kwasi
48 Bamforth Road
Springfield, MA 01128
Chapter: 7
Filing Date: 03/28/12

Paul, Gayle A.
375 Massachusetts Ave.
West Springfield, MA 01089
Chapter: 7
Filing Date: 03/21/12

Perez, Carlos
Perez, Margarita
414 Chestnut St.
Springfield, MA 01104
Chapter: 7
Filing Date: 03/16/12

Perkins, Mark L.
Perkins, Melissa R.
68 Spence St.
Springfield, MA 01104
Chapter: 7
Filing Date: 03/27/12

Poehler, Dorothy A.
36 Village Green
East Longmeadow, MA 01028
Chapter: 7
Filing Date: 03/23/12

Pouliot, Jeannine M.
875 Wilbraham Road
Springfield, MA 01109
Chapter: 7
Filing Date: 03/28/12

Provost, Justin
129 Reed St.
Chicopee, MA 01020
Chapter: 7
Filing Date: 03/29/12

Putnam, David Robert
Putnam, Lois Ann
a/k/a Strucek, Lois Ann
2014 Hawley Road
Ashfield, MA 01330
Chapter: 7
Filing Date: 03/28/12

Quatrone, Nancy L.
62 Midway St.
Indian Orchard, MA 01151
Chapter: 7
Filing Date: 03/26/12

Redmond, Carol A.
275 Westfield Road
Holyoke, MA 01040
Chapter: 7
Filing Date: 03/16/12

Renaud, Vincent L.
24 Coolidge Ave.
Turners Falls, MA 01376
Chapter: 13
Filing Date: 03/21/12

Reyes, Manuel D.
26 Edward Ave.
Pittsfield, MA 01201
Chapter: 7
Filing Date: 03/19/12

Riffenburg, Michael C.
Riffenburg, Rebecca T.
85 Ridgewood Ave.
Holyoke, MA 01040
Chapter: 7
Filing Date: 03/27/12

Rivera, Rosa M.
916 Granby Road
Chicopee, MA 01020
Chapter: 7
Filing Date: 03/22/12

Robidoux, Marc E.
28 Walnut St.
Ware, MA 01082
Chapter: 7
Filing Date: 03/20/12

Rosario, Victor M.
50 Old Lane Road
Springfield, MA 01129
Chapter: 7
Filing Date: 03/21/12

Roy, Kimberly Marie
116 Mosier St.
South Hadley, MA 01075
Chapter: 7
Filing Date: 03/28/12

Rufo, Ronni-Anne
33 Wellington Ave.
Pittsfield, MA 01201
Chapter: 7
Filing Date: 03/29/12

Sam Leivry Transportation
AYAZ HOZIERY
Ahmad, Shahzad
693 Main St.
Amherst, MA 01002
Chapter: 7
Filing Date: 03/22/12

Santa, Angel L.
Santa, Erin L
63 School St.
Chicopee, MA 01020
Chapter: 7
Filing Date: 03/23/12

Santiago, Evelyn
29 Belvidere Ave.
Holyoke, MA 01040
Chapter: 7
Filing Date: 03/29/12

Signorelli, Mary Ann
55 Greenlawn St.
Springfield, MA 01119
Chapter: 7
Filing Date: 03/30/12

Slater, Francis M.
Slater, Elaine G.
2 Hunter Ter.
South Hadley, MA 01075
Chapter: 7
Filing Date: 03/19/12

Souder, William P.
43 Randall St.
Agawam, MA 01001
Chapter: 7
Filing Date: 03/16/12

Sprague, Peter G.
29 Mystic St.
Springfield, MA 01104
Chapter: 7
Filing Date: 03/28/12

Starzyk, Michelle L.
63 Castle St.
Springfield, MA 01118
Chapter: 7
Filing Date: 03/21/12

Stone, Lissa J.
84 Riverview Ave.
Longmeadow, MA 01106
Chapter: 13
Filing Date: 03/16/12

Strange, Roger W.
800R Prospect St.
Chicopee, MA 01020
Chapter: 7
Filing Date: 03/22/12

Thomas, Horace C.
70 Walnut St., Apt. 10
Holyoke, MA 01040
Chapter: 7
Filing Date: 03/20/12

Thompson, Whitney Taylor
a/k/a Hebert, Whitney Taylor
190 Mapleshade Ave.
East Longmeadow, MA 01028
Chapter: 7
Filing Date: 03/22/12

Trexler, Ann Marie
44 Royal St.
Agawam, MA 01001
Chapter: 7
Filing Date: 03/22/12

Trombly, Anthony J.
19 Anthony Dr.
East Longmeadow, MA 01028
Chapter: 7
Filing Date: 03/26/12

Vareschi Plumbing & Heating
Vareschi, John A.
1151 Massachusetts Ave.
North Adams, MA 01247
Chapter: 7
Filing Date: 03/27/12

Volmar, Rosa Maria
1607 Main St. A519
Springfield, MA 01103
Chapter: 7
Filing Date: 03/22/12

Wall, Stephanie K.
80 Searle Road
South Hadley, MA 01075
Chapter: 7
Filing Date: 03/20/12

Weise, John R.
99 Church St.
Ware, MA 01082
Chapter: 13
Filing Date: 03/23/12

Willor, Francis J.
455 State St.
North Adams, MA 01247
Chapter: 13
Filing Date: 03/21/12

Yell, Leonard W.
326 Main St., Apt D
Easthampton, MA 01027
Chapter: 7
Filing Date: 03/29/12

40 Under 40 The Class of 2012
Author, Motivational Speaker, and Playwright, 4King Edward Enterprises Inc.

Dodds-KeshaunWhen Keshawn Dodd was 18, his best friend died from cancer. The loss was severe and catapulted him into what has become his life mission.
“I want people to understand that life is precious,” said the educator, community activist, life coach, husband, and father. He also wants them to know that, no matter what someone’s situation is, “there are people who believe in you, and your faith will carry you through.”
His career has included teaching in two Springfield elementary schools as well as working as an aide for former Springfield Mayor Charles Ryan. He is director of Greek organizations and advisor for the Student Government Assoc. at American International College. He is also a motivational speaker and author of three books and a play titled Who Is On My Side, which are produced through his company, 4King Edward Enterprises Inc.
“My focus with 4King is to develop the minds of youth in education, entrepreneurship, and life,” Dodds said. “I want to make sure today’s young people become better than our current generation. I am big on growth.”
His personal mantra, which he recites daily, “you are better than what you think you are.” He encourages others to adopt it, too.
“It helps me to put things in perspective and know that I can handle anything that comes my way,” he said.
His friend’s death propelled him to write his first book about a character (himself) who morphs into a superhero with overwhelming responsibilities and battles an evil character (the cancer). He read the manuscript to students at Homer Street School when he was teaching there, and their response was so enthusiastic, he ended up publishing it and writing additional manuscripts.
Dodds has been extremely active in civic affairs, is keeper of records for the Springfield Alumni Chapter of Kappa Alpha Psi Fraternity, and has won a bevy of awards, including the 2012 Springfield Cultural Council Artists Fellowship, the Springfield Public Schools Beacon Award, and the Boston Globe All Scholastic Award.
— Kathleen Mitchell

40 Under 40 The Class of 2012
Certified Financial Planner and Owner, the DiStefano Group

Distefano-ChristopherWhen asked what he does for work, Christopher DiStefano modestly sums it up: “I specialize in helping people plan for retirement.”
Over his 16 years in that field, he’s not only been actively managing his clients’ futures, but also led the way in educating people on the changing nature of retirement and how they need to prepare. He started with classes at local colleges, preparing thousands of imminent retirees on their specific financial needs.
“Education is an integral part of the planning process,” he explained, “because the most important thing people lack when they’re approaching retirement is the knowledge of what to do. They’re crippled by taking no action because they’re afraid of making a mistake.”
“It’s becoming increasingly important for people my age that we’re investing properly, doing what we need to do now, and knowing how much to save,” he continued, adding that one of the main reasons for this is that traditional pension plans from an employer-based fund are “going the way of the dodo.”
The financial-services industry has taken notice of DiStefano’s accomplishments. The winner of numerous awards for his financial acumen, he said such recognition is flattering, and it’s gratifying to work with adults on preparation for retirement. But even more rewarding is the work he does on behalf of children, and it comes in many forms.
He’s a soccer coach in a league for youngsters, including his two children. Meanwhile, he’s an active supporter of the Mass. Society for the Prevention of Cruelty to Children, the Children’s Miracle Network, and the YWCA. “I like to think that childhood is a special time,” he said. “There are children in broken homes and abusive situations, and agencies like the YWCA do such a good job to support them. Anything you can do for children is important.”
Taking care of the youngest to the oldest, DiStefano said there are common denominators. “A lot stems back to relationships I had with some teachers growing up. It’s so important to have a good teacher, and also to recognize in students the potential of what they can and should be doing.”
— Dan Chase

40 Under 40 The Class of 2012
Supportive Housing Program Site Director, Springfield YWCA

Crocheture-MicheleMichele Crochetiere said that a famous quote from Madeleine Albright has stuck with her over the last several years: “there’s a special place in hell for women who don’t help other women.”
Her jobs over the past decade have been in property management, but there was always something within that drove her to a higher purpose. Moving back to Western Mass. after a successful stint with a nationwide real-estate-management company, she said that she immediately joined the Young Professional Society of Greater Springfield and sat on the board for Dress for Success. From there, she said, her involvement in the area “just blossomed.”
At the YWCA, she runs the residential-apartment communities for survivors of domestic violence, and much of her volunteer work is focused on areas of social justice — from her board position at Zonta, helping disenfranchised women, to the Pioneer Valley Planning Commission’s strategic-planning commission for the Knowledge Corridor Project on Fair Housing, to the Rental Housing Assoc. of Greater Springfield, the AIDS Foundation of Western Mass., and many, many others.
“But ‘social justice’ is such a buzzword,” she said. “Everyone has rights, and everyone has needs. What it takes is figuring out what those are. Everyone needs help at some point; sometimes it’s the need for a place to stay, and sometimes it’s a network connection for a job.”
Her colleagues across the board praise Crochetiere as someone motivated to volunteer not for her own professional advancement, but as a genuinely driven participant in making the area a better place for all.  “For me, it’s pretty simple,” she acknowledged. “I do this because I like it. I could come up with some abstract notion about the importance of donating one’s time — but it’s a selfish thing. I meet awesome people, and I always take away great experiences from those people I meet.”
In recognition for her efforts, Crochetiere has been named among the Women Business Owners Alliance 2011 Top 10 Business Women in the Pioneer Valley, and earned the 2012 Western Mass. Women magazine’s Volunteer of the Year Award. And now, she’s one of this year’s 40 Under Forty.
— Dan Chase

40 Under 40 The Class of 2012
Executive Director, AIDS Foundation of Western Mass.

Crevier-JessicaWhile working toward her master’s degree in Nonprofit Management and Philanthropy at Bay Path College, Jessica Roncarati-Howe was asked by a professor — a trustee of the AIDS Foundation of Western Mass. — to assist with one of that organization’s events.
It turned out to be a life-changing experience.
“When I met with people and saw how dedicated and passionate they were, I was completely hooked,” she said. “After less than a year, I was invited onto the board of trustees.” About five years into that role, that board wanted to hire an executive director, and she got the job.
“I wanted to build a career around working with people with that much passion,” said Roncarati-Howe, who is also an accomplished visual artist. “It was a thrilling prospect.”
And also a challenging one. As the foundation’s only paid staff member, she’s in charge of marketing and development, administering the grant program, co-chairing most events, and overseeing a cadre of volunteers and interns — “everything from vacuuming to major executive roles.”
The AIDS Foundation has three missions: providing financial assistance to about 100 patients a year for expenses like rent, utilities, medications, and other basic needs; educational components, including the training of young peer educators to bring awareness into high schools and colleges; and referral services to help people with the disease access health care and other resources.
Those efforts are making a difference. Greater Springfield has the highest rate of infection in the state, with 1,200 known AIDS patients in the City of Homes alone — many more than that, actually, since typically, only 1 in 5 victims know they’re infected. So Roncarati-Howe knows that her organization’s initiatives are saving lives.
“Every time I’m able to help a person find the services they need, or they receive a grant from the foundation, it could be life-saving or life-altering. It is just unspeakably gratifying,” she said.
“How many people can get out of bed every day and do something they absolutely love?” she added. “Not only that, I’m able to do something that directly affects quality of life for people in our community. I can’t overstate how grateful I am to have that opportunity.”
— Joseph Bednar

40 Under 40 The Class of 2012
Manager of Public Affairs, Baystate Medical Center

Craft-BenYou won’t find it on his résumé, but Ben Craft lists among many work experiences a short stint as “professional sumo wrestler.”
Make that very short, said Craft, noting that he was paid what amounts to $300 for a few appearances in the ring against college-level sumo wrestlers when he was on a one-year teaching assignment in the Japanese coastal town of Kuchinotsu, just outside Nagasaki.
This would be the first of many intriguing business mailing addresses for Craft. Indeed, other stops have been at the Wall Street Journal, where he served for some time as an assistant preparing the daily competition report and later served as editor, and the United Nations building, where he specialized in environmental issues in human development.
Today, he works in Baystate Health’s corporate offices on Chestnut Street in Springfield, but practically since the day he arrived in 2008, much of his focus has been on the $296 million project that used to be called the Hospital of the Future. Now, it’s the hospital of the present, or, more formally, the MassMutual Wing and Davis Family Heart and Vascular Center.
While that project has certainly dominated his time and energy, Craft said there are intriguing stories being written in the many departments within the Baystate system every day, and it is his informal job description to help relate them.
“I’m very fortunate in my job in that I get to tell the stories, and I get to be around the people who really make these things happen,” he explained. “I like to think of myself as a writer, and working here is a writer’s paradise; you have compelling stories, drama, larger-than-life characters, and emotional intensity.”
While his work keeps him quite busy, Craft has managed to find time for work in the community, especially with Best Buddies, which he serves as chairman of its advisory board; he was named champion of the year for Best Buddies of Western Mass. for his fund-raising and advisory leadership.
He saves most of his non-working time, though, for his wife Erin and daughter Emma — a family that will soon be larger, as the Crafts are expecting their second child in June.
— George O’Brien

40 Under 40 The Class of 2012
President, TommyCar Auto Group

Consenzi-CarlaAs she talked with BusinessWest upon receipt of notification that she was not only a member of the 40 Under Forty Class of 2012, but the highest scorer, Carla Consenzi was making final preparations for a trip to Wolfsburg, Germany and the headquarters of Volkswagen.
This was to be a fast-paced, three-day visit that would include a tour of the company’s manufacturing facilities and several meetings with VW hierarchy about 2012 and 2013 models and the sales year ahead. The trip puts an exclamation point on the continued growth and expansion of the TommyCar Auto Group, which Cosenzi serves as president and main spokesperson, and, more specifically, the opening of Northampton Volkswagen earlier this year.
“We had been looking for opportunities to expand and to challenge ourselves,” said Cosenzi. “The timing was right, and the circumstances were right; it was too good to pass up.”
This addition to the lineup now gives TommyCar four dealerships in Western Mass. — the others being Country Nissan in Hadley, Country Hyundai in Greenfield, and Patriot Buick GMC in Charlton — and it adds another chapter to the compelling story being written by Cosenzi and her brother, Thomas, as they continue the legacy of their father, Thomas E. Cosenzi. He created TommyCar, and was grooming his children for the business when he was diagnosed with brain cancer in 2007, a battle he fought bravely, but would ultimately lose two years later.
Sharing responsibilities with her brother, Carla Cosenzi has played a lead role in promoting and expanding the TommyCar brand — she is the face and voice of the company in radio and TV commercials — and making the company one of the leaders in the local automotive market. Meanwhile, she remains active in the community, continuing the Thomas E. Cosenzi Driving for the Cure charity golf tournament, which has to date raised more than $200,000 in support of brain-cancer research.
She also lends her time and energy as a volunteer at Baystate Children’s Hospital’s cancer center, and supports a number of organizations and causes ranging from the Food Bank to Toys for Tots to the Ronald McDonald House.
— George O’Brien

40 Under 40 The Class of 2012
Principal, Brainstream Design

Einstein-BenBen Einstein says it takes “a certain kind of crazy” to work as he does.
And by that, he means the life of a combination serial entrepreneur and inventor, someone who has worked on virtually every aspect of product development, from concept initiation and refinement to prototyping; from small-scale production to full-scale manufacturing.
He does all this through a venture called Brainstream Design, which, Einstein says, brings ideas to life. Such concepts, developed in collaboration with clients looking to bring products to the marketplace, have included everything from a folding chair and ottoman inspired by pop-up books to something called the Unity Remote, a smartphone accessory that, as the name implies, allows people to operate a host of devices with a single remote. And then there’s the Wine Bottle Table, which is sold as a single piece of acrylic with no legs. It is the user’s responsibility to drink wine and to decide how to create their own table.
And Einstein is taking his entrepreneurial flair to another level with a new business venture called Bolt, a Boston-based accelerator program that will focus exclusively on entrepreneurs who want to design physical products, rather than Internet-related concepts.
Einstein cultivated his passion for entrepreneurship and inventing at the Hampshire College Lemelson Center, which focuses students on art, design, and “innovation for social change,” through concentration in such areas as applied design, social entrepreneurship, and art and technology. Einstein said this project-based learning process appealed to him and helped get Brainstream, now based in Northampton, off the ground.
And while he’s made his own serious strides in entrepreneurship, Einstein is also committing large amounts of time and energy to helping others get their start and promoting a culture of innovation in the region. Indeed, he’s taken a lead role with a program called Idea Mill, a conference staged last fall that showcased emerging young businesses and attracted more than 300 attendees from across the Northeast.
Many of them, like Einstein, have that aforementioned certain kind of crazy, which is good for a region striving to become an innovation leader and create jobs.
— George O’Brien

Briefcase Departments

Youth Summer Jobs Campaign Underway
SPRINGFIELD — The Regional Employment Board (REB) of Hampden County Inc., in conjunction with the FutureWorks and CareerPoint one-stop career centers, is seeking summer-employment opportunities for youth between the ages of 14 and 21. “The demand for youth summer-employment opportunities is great, with so many young people in search of a chance to work, learn, earn, and possibly be mentored,” said Joseph Peters, chair of the REB board of directors, in a letter to area businesses on the Youth Summer Jobs Campaign 2012. There are three ways employers can help: hire a youth, donate money, or become a work site. All youths receive 10 hours of work-readiness skills training before employment. “Youths are referred to you, and you make the final selection,” noted Peters. Also, a minimum donation of $150 is welcome from organizations and businesses to help pay wages for one week for a youth working in a community-betterment project in a park, camp, or nonprofit agency. Peters added that businesses should consider being a work site, and the youth will be paid by the REB. “It’s another great way to cover for employee vacations,” he said. Last year, 205 employers were involved in putting more than 1,200 young people to work. “Your private dollars expand summer opportunities to youth who may not meet the eligibility requirements of government-funded summer-jobs programs, as well as to those with limited family income,” said Peters. For more information, call (413) 787-1547 or visit www.rebhc.org.

Community-wellness Grant Projects Launched
HOLYOKE — Northampton Mayor David Narkewicz and Holyoke Mayor Alex Morse recently joined several state legislators to celebrate the expansion of the Mass. Department of Public Health’s (MDPH) Mass in Motion Municipal Wellness and Leadership Program. There are now 53 municipalities across the state that participate in the program. The Hampshire Council of Governments was awarded the Mass in Motion grant in October and will be partnering with the SPIFFY Coalition to implement efforts around healthy eating, nutrition, and physical activity. The Tobacco-free Living Initiative will be the work of the Tobacco Free Community Partnership, a Hampshire Council of Governments’ program. Targeted communities for this grant are Amherst, Belchertown, Northampton, and Williamsburg. The expansion, funded by a Community Transformation Grant awarded to MDPH by the Center for Disease Control and Prevention, adds Holyoke and communities from Franklin and Berkshire counties to the current Mass in Motion communities in Western Mass., which include Springfield, Lee, Lenox, and Stockbridge. Through unique partnerships and cross-department collaboration, communities will work to develop and implement prevention-based policies, systems, and strategies to encourage healthy eating and active living to help reduce obesity and promote tobacco-free living. Collectively, these initiatives will work with local schools to improve walkability and bikeability to area schools; establish community-design standards to make streets safe for all users, including pedestrians, bicyclists, and users of public transit; improve the nutritional quality of foods and beverages served or available in schools; increase the accessibility, availability, affordability, and identification of healthful foods by working with local retailers to promote healthier food and beverage options; and adopt policies to increase the number of multi-unit properties that are smoke-free. For more information on participating in the project, call Todd Ford of the Hampshire Council of Governments at (413) 584-1300, ext. 121, or Sue Cairn of the Hampshire Education Collaborative at (413) 586-4998, ext. 114.

Service Group Funding Replacement of Trees
SPRINGFIELD — Service Group Inc., the primary Clean and Safe contractor for the Springfield Business Improvement District (SBID), will fund the replacement of 11 trees in the downtown area damaged by last June’s tornado. Service Group, based in Malvern, Pa., is offering the trees as a gift to thank the downtown Springfield property owners who fund the SBID. “We walked the tornado-damaged areas over the summer, and saw that the void left by the lack of trees was stunning,” said Service Group executive Nick Bendistis. “This gift is a pretty obvious way of giving back to a community that we care deeply about. We are an engaged partner in Springfield’s revitalization.” Eleven trees throughout the downtown that were either damaged or destroyed by the tornado have been selected for replacement. The first tree to be replaced is outside of Tower Square by the CVS entrance at 1500 Main St.

Departments Incorporations

The following business incorporations were recorded in Hampden, Hampshire, and Franklin counties and are the latest available. They are listed by community.

AGAWAM

Gulf Horizons Property Services Inc., 335 Adams St., Agawam, MA 01001. Dennis Roberts, same. Residential remodeling.

BERNARDSTON

Dawndale Farm Wildlife Inc., 24 Library St., Bernardston, MA 01337. Nancy Bordewieck, same. Charitable organization designed to provide a place of rehabilitation for injured, ill, or orphaned wildlife.

CHICOPEE

ENP Inc., 44 Dwight St., Apt. 2R, Chicopee, MA 01013. Aristides Nunes, same. Bar and lounge.

DEERFIELD

Clarkdale Fruit Farms Land Corporation, 303 Upper Road, Deerfield, MA 01342. Thomas Clark, same. Farm.

EAST LONGMEADOW

Dorothy Day Institute for Social Justice Inc., 37 Old Farm Road, East Longmeadow, MA 01028. Charles Alfano, 7 Meacham Dr., Enfield, CT 06082. Charitable organization designed to fund tax-exempt organizations.

EASTHAMPTON

Easthampton Spirit Inc., 17 East St., Easthampton, MA 01027. Kevin Perrier, same. Non-profit organization designed to promote community spirit through local events.

High and Mighty Brewing Co. Inc., 180 Pleasant St., Studio 30, Easthampton, MA 01027. Michael Michon, 101 Hopkins Place, Longmeadow, MA 01106. Micro-brewing company.

GREAT BARRINGTON

Arcmetra Inc., 39 Hollenbeck Ave., Great Barrington, MA 01230. Robyn Allen, same. Energy-related consultation services.

INDIAN ORCHARD

H & M Cabinets Inc., 64 Devens St., Indian Orchard, MA 01151. Howard Gabaree, same. Kitchen cabinetry sales and installation.

LEE

Berkshire Gateway Preservation Inc., 200 East St., Lee MA, 01238. Garth Elias Story Jr., 30 Highfield Drive, Lee, MA 01238. Non-profit organization designed to preserve the historical structure located at 25 Park Place in Lee, MA.

LONGMEADOW

Gift Baskets and More Inc., 34 Green Hill Road, Longmeadow, MA 01106. Brian Kimball, same. Gift baskets for special occasions.

LUDLOW

Campora Construction Co. Inc., 77 Stivens Dr., Ludlow, MA 01056. M ario Campora, same. Construction services.

First Sun Solar Co., 350 West St., #35, Ludlow, MA 01056. Joseph Monzillo, same. Sales and service of solar-energy products.

MONSON

Cambridge Executive Services Inc., 146 Bumstead Road, Monson, MA 01057. William Skillman, same. Executive-search services.

NORTH ADAMS

Diversified Energy Solutions Inc., 121 Union St., North Adams, MA 01247. Gustavo Giron Jr., 50 Hyden Hill, Clarksburg, MA 01247. Energy-consultation services.

SOUTHBRIDGE

Coops Scoops Corp., 204 Worcester St., Southbridge, MA 01550. Gail Robin Leclaire, same. Ice cream shop.

SOUTHWICK

Global Maintenance Management Consulting Inc., 160 Point Grove Road, Southwick, MA 01077. Russell Seegars, same. Computer maintenance, management, and consulting.

SPRINGFIELD

C2C Home Improvement Inc., 24 Barrison St., Springfield, MA 01109. Steven Buzzell, same. Home improvement and remodeling.

Colony Care at Home Inc., 74 Walnut St., Springfield, MA 01105. Ellen Freyman, same. Home care services.

El Concilio Pentecostal Missionera En Victoria Inc., 22 Bayonne St., Springfield, MA 01105. Place of worship.

HD Entertainment Inc., 108 Lawton St., Apt, 4 Springfield, MA 01109. Chris Howard Jr., same. Provide artist development and training.

STOCKBRIDGE

Astore Quarry Restoration Inc., 40 Albany Road, Unit #35, West Stockbridge, MA 01266. Charles Astore, same.

WEST SPRINGFIELD

Code-Ace Inc., 694 Roger Ave, West Springfield, MA 01089. Carlos, Saloio, Jr. 375 Holyoke St., Ludlow, MA 01056. Development, marketing, and sales of software.

Community Hope Works Inc., 366 Prospect Ave., West Springfield, MA 01089. Gregg Marshall, same. Building individuals, families, and community through holistic practices of mind, body, and spirit.

GBS Brows Inc., 1313 Riverdale St., West Springfield, MA 01089. Binda Neupane, same. Beauty salon services.

WESTFIELD

Bradford & Bradford Property Management Services Inc., 4 Linden Ave., Westfield, MA 01085. Jeffrey Bradford, same. Property management and maintenance services.

DKS Music Inc., 107 Loomis Ridge, Westfield, MA 01085. Christine Kane, same.

WILBRAHAM

Creative Eyes, P.C., 223 Manchonis Road Ext., Wilbraham, MA 01095. Nissa Lempart, same. Optician.

DBA Certificates Departments

The following Business Certificates and Trade Names were issued or renewed during the month of April 2012.

AGAWAM

A. Russo Concrete
76 Highland St.
Anthony Russo

Cars by Joseph
33 Portland St.
Joseph Rose

HBH Direct
42 Warren St.
Victoria Orlova

JBM Odds & Ends
475 Meadow St.
Brian Anderson

Law Office of Tyson Ence
100 Main St.
Tyson Ence

Legacy Realty Group
32 Losito Lane
Mario Maloni

Most Build General Contractors
113 Bridge St.
Jason Wolfe

Romel’s Furniture Repair
420 Main St.
Romel Lteif

The Decksperts
6 Hope Farms Dr.
Dwain Devine

CHICOPEE

Encores
30 Asselin St.
Ruth Niernasz

Ironclad Security Systems
57 Elm St.
Jason Boulet

John’s Carpet and Upholstery Cleaning
23 Polaski Ave.
John Derosambeau

Kamy’s Food and Fuel Inc.
817 Front St.
Kamini Sanghui

Muse Salon & Spa
665 Prospect St.
Teresa Moran

South Side Renegades
45 Pearl St.
Emanuel Floyd

EAST LONGMEADOW

Beauty Time LLC
16 Maple St.
Lillian Lam

Ciao Bella Salon
128 Shaker Road
Christine M. O’Connell

Elite Therapeutic Massage
489 North Main St.
Jennifer Fijel

Peppas by the Slice Pizzeria
33 Harkness Ave.
Argira DeGuglielmo

Reliable Bookkeeping & Tax Services
674 North Main St.
Ming L. Tsang

Tickets for Groups Inc.
337 Pinehurst Dr.
Deborah S. Axtell

Visual Changes
35 Harkness Ave.
Laura Webb

GREENFIELD

Cowan’s Garage
93 Vernon St.
James Cowan

Dollar Tree
255 Mohawk Trail
Dollar Tree Stores Inc.

Nlitn Media Group
310 Chapman St.
David Browning

Peaceful Body Works
278 Main St.
Aleashia Pease

Scott’s Barber Shop
372 Federal St.
Scott Greaves

Stitch Lounge
30 Mohawk Trail
Jenna L. Smith

Unified Body Therapy
5 Park St.
Charles Cooper

V.O. Rell Enterprises
332 Deerfield St.
Dan Oros

Walgreens
329 Conway St.
Michael Felish

HOLYOKE

JRE Masonry
24 Thomas Ave.
Jerome R. Ezold

Juju’s Boutique
592 Dwight St.
Dilli Vassallo

Nobody Productions
27 Wolcott St.
Roberto Deza

South Summer Motor
525 South Summer St.
John A. Galivan

LUDLOW

9 to 5 Business Solutions
1 Swan Ave.
Carmina Fernandes

Compass Restoration Services, LLC
563 Center St.
Victor Rodrigues

Tony’s Auto Appraisal and Service
25 Joy St.
Fernando Barros

PALMER

Blatant Beer, LLC
101 Bishop St.
Blatant Brewery, LLC

Fordable Used Cars
1317 Main St.
Ivan Vlasyuk

Hollywood Cuts and Styles
1622 North Main St.
Naomi L. Mills

Jimmy’s Pizzaria
1365 Main St.
James Carvalho

Nesco Sales, Inc.
89 ½ State St.
Kevin Comstock

SPRINGFIELD

Alpha to Omega Painting
126 Barre St.
Augustine J. Stuetzel

Awesome Windows
30 Aeden St.
Richard Bianchi

Baystate Builders
28 Gilman St.
Gino Decesare

Brr Mix A-Lot
888 Sumner Ave.
Vu T. Nguyen

Bryant Northeast
467 Cottage St.
Carrier Enterprise

Buckle-Up #2
1655 Boston Road
Victor Davila

Checkerboard Panini
43 Glenmore St.
Charyl A. Ricapito

Chili Dogs
50 Sanderson St.
Eugene Pretlow

Common Good Builders
250 Albany St.
Robert Anthony

Compucell
1097 State St.
David J. Rodriguez

De la Rosa Lawn Sprinkler
306 St. James Ave.
Rigoberto De la Rosa

Eastfield Tire and Auto
1514 Boston Road
Holyoke Tire and Auto

Equitable Real Estate
175 State St.
Albert J. Beaumier

Europa Cleaning Service
1350 Main St.
Luisa Cardaropoli

Exclusive
79 Gold St.
Myriam Vega

Family Mini Market
234 Orange St.
Erica I. Nunez

Fashion Rite
625 Boston Road
Muhammed Waseem

First Step
29 Marble St.
Linda Colon

G & T Lawncare
67 Johnson St.
Thuy Lee

HB Collectibles
34 Leyfred Terr.
William F. Boyden

Hair Cuttery
1712 Boston Road
Creative

Homans Associates
467 Cottage St.
Carrier Enterprise

I Can Help You
57 David St.
Donald E. Freeman

Innovative Roomscapes
1105 Sumner Ave.
Christopher Phelps

WESTFIELD

Aguda Services Run Your Errands
163 Joseph Ave.
Melody Aguda

AMR Building & Remodeling
113 Westwood Dr.
Stuart Richter II

Appalachian Enterprises
97 Reservoir Ave.
Denise Atkinson

Charter Tree Service
5 Pearl St.
Allison Charter

Cusson Remodeling
64 Yeoman Ave.
Christopher Cusson

First Choice Real Estate
72 Mill St.
Eve M. Crampton

Good Choice Home Improvement
21 Paper St.
Igor Khomichuk

Legacy Funeral Home Inc.
4 Princeton St.
Joseph Kozikowski

Sherry Dvorchak
45 Meadow St.
Sherry Dvorchak

The Wright Pet Sitter
85 City View Boulevard
William Wright

WEST SPRINGFIELD

Cornerstone Construction Company
105 Hampden St.
Anatoliy Paliy

E. Scott Landscaping
320 Massachusetts Ave.
Eric Scott

Hale Channel Photography
124 Lincoln St.
Brian M. Hale

Lattitude
1338 Memorial Ave.
Jeffrey Daigneau

North Garden Chinese Restaurant
42 Myron St.
Raymond Kan

The Puppy Place
935 Riverdale St.
Richard Carty

Van Deene Medical Building Partner
75 Van Deene Ave.
Jonathan C. Sudal

Westside Checking
205 Elm St.
JMT Check Cashing Inc.

40 Under 40 The Class of 2012
Assistant Director of Information Technology, Center for Human Development

Conrad-ScottScott Conrad joined the IT department at the Center for Human Development eight years ago and quickly started taking on more responsibility. It wasn’t too hard to find some.
“We’re actually a rather small department for an agency of our size and geographic location,” he explained. “We’re spread out wide, with a lot of locations, and to have an IT department as small as we are, we have to wear a lot of hats.”
Those hats include overseeing the support and administration of all data and network systems for more than 90 sites where CHD offers services, as well as strategic planning for the agency’s technology future.
“We’re kind of the architects of what our computer infrastructure is going to look like, and we also do a lot of troubleshooting,” said Conrad, who takes pride in providing that support for an organization known for meeting difficult needs.
“We help people when they’re at their worst or have got nowhere else to go. We run the gamut with all kinds of social services, making sure people are able to function as a society,” he said.
“We all have a responsibility to others who do not have the luxuries of good health or other things that many of us take for granted, to help them out,” he added. “I came from private industry, where everything was about dollars and the bottom line. Now I’m in a place where the money aspect is important, to be sure, but only to make sure it stretches as far as it can go to serve the client. And that’s a refreshing thing.”
As refreshing as a scuba dive, one of many outdoor activities Conrad enjoys. He is an accomplished Eagle Scout who has helped other Scouts with their community projects and personal development, both on a personal level and through service on the Eagle Boards.
“My experience with Boy Scouts and the lessons I learned there have truly shaped me into the person I am,” he said. “They gave me the confidence to handle any situation that comes up, and gave me the leadership ability to deal with people.”
— Joseph Bednar

40 Under 40 The Class of 2012
Public Relations and Marketing Coordinator, Reliable Temps Inc.

Corriveau-ErinErin Corriveau says she likes to “connect the dots” — to make connections between businesses and individuals. And she has found plenty of ways to do so over the years.
Early on, she worked as a customer-service representative in the MassMutual call center and then at Baystate Health in administrative support and community relations, giving her a firsthand look at two of the region’s largest employers. At Baystate, the man she calls a mentor, Steven Bradley, who handles government relations and public affairs for the health system, cultivated in her a dual passion for business and the community.
As if to prove it, Corriveau moved from there into the director’s chair of the West of the River Chamber of Commerce. “I truly loved it, and I got to meet so many business people, and helped make those connections. I was able to be a resource to businesses while fostering my commitment to the community.”
These days, she’s making such connections in a different way, working for Reliable Temps. “I honestly think I’m in the best place possible for me,” she said. “We help connect companies that need a workforce with people who need jobs. Seeing both sides be completely satisfied is absolutely thrilling.”
She also writes a monthly column for Lioness magazine and hosts the local Businews Connect show online — two more ways of forging relationships and creating awareness of the local business scene.
The passion for community manifests itself in many ways outside of work as well; Corriveau is a board member of the Young Professional Society of Greater Springfield, as well as a board member for the Western Mass. chapter of Best Buddies and an executive council member of the Jimmy Fund.
Of the latter two groups, she said being a parent has given her a heart for organizations that help young people. “I’m lucky to have two very healthy children, but a lot of parents aren’t as lucky. For kids with cancer or kids with developmental disabilities, as a parent myself, I want to be as helpful in any way as I can be.”
— Joseph Bednar

Health Care Sections
Rockridge Retirement Community Changes with the Times

Beth Vettori

Beth Vettori says many residents discover a sense of belonging they were unable to achieve living alone.

For Beth Vettori, success in senior living is all about staying ahead of the trends.
“I think it’s really important that communities such as this one never sit back and rest on their laurels and be satisfied with what they offer,” said the exective director of Rockridge Retirement Community in Northampton.
“We are continually looking at trends and what the stakeholders — meaning the residents, families, the new generations coming up, our employees — are looking for, and where we want to go in 10, 15, 20 years,” she said. “And the only way to stay successful as a community is make sure we’re aware of those things.”
Vettori speaks from experience, having overseen a tidal shift at Rockridge since arriving on the scene less than a decade ago.
Specifically, the facility, which had been a residential-care neighborhood since its inception more than 40 years ago, opened independent- and assisted-living components in 2004 that allow people to age in place, with a continuum of service levels — everything but nursing-home care — available as residents grow older and often frailer.
“One of the things people are constantly seeking is a place where they hopefully have to make just one more move [to nursing care], and we’re able to provide assisted-living services that allow for that aging in place,” Vettori said. “We hope that people are able to stay with us through their remaining days, as we provide a full spectrum of assisted-living services, such as personal care, medication management, meals, housekeeping, maintenance, those types of things.”
And while residents become part of the Rockridge family, Vettori explained, their family members can be exactly that, rather than overburdened caretakers.
“Sometimes, when somebody is living at home, a family member is the primary caregiver,” she said. “Here, they get to become just family again — a son, daughter, granddaughter, niece, or nephew.”
In this issue, Vettori sits down with BusinessWest to share some ways Rockridge is trying to create a true home life for people who, in many cases, can no longer live at home.

Sea Change
Rockridge was founded in 1971 by Elmo Young, who was given land by the Laurel Park Assoc. He partnered with the Deaconess Assoc. of Concord, Mass. to build a 61-suite residential-care neighborhood, and that it remained for more than 30 years.
But the expansion of 2004 added 12 cottages and 30 apartments in the new independent- and assisted-living model, reflecting a quickly growing wave of assisted living across Massachusetts and the U.S.
“When I started in the assisted-living field, there were maybe 20 or so assisted-living communities throughout the Commonwealth,” Vettori said. “Now there are about 200. There’s been an explosion throughout the nation.”
Then, in 2006, Rockridge responded to another industry trend — the growing prevalence of facilities targeted at residents with Alzheimer’s disease and other forms of dementia — by opening the Gardens, an assisted-living memory-care neighborhood with 18 suites.
“With the Gardens structure, it’s a small, close-knit neighborhood, with only private suites available, and that allows for a tight-knit, very family-oriented approach,” she said. “The ratio of staff to residents is such that it creates bonds that enhance the offerings for each resident and helps them maintain their individuality.”
The goal in such a community is to program a routine of meals, cultural events, and other offerings that follow a daily structure. “That helps decrease anxiety, and it helps when residents begin to have that cognitive decline,” she explained. “They have that routine, and they don’t have to worry about what to do next. The staff is right there to keep them at their baseline and provide them with experiences to help them thrive.”
With the Gardens or the standard assisted-living model, the goal is to keep residents satisfied and healthy at Rockridge for as long as possible. Many residents, Vettori said, are surprised at how much more vibrant their lives can be when they’re part of such a community.
“That’s one of the most common quotes we hear — that people felt they weren’t ready, but after they move in, they say, ‘I can’t believe I waited so long. Why did I wait so long? This is amazing.’
“They wouldn’t be able to get that sense of belonging by themselves; here, they start participating and get back into what they enjoy doing. A lot of residents come from rural towns, but even those in bigger towns had so many barriers to participating in external community events,” she explained, such as snow and the inability to drive.
“Here, participating in life is extremely fulfilling,” she went on. “We have an extremely wide range of eclectic, diverse programs and cultural events. We offer trips to Tanglewood and the Symphony, the Bulb Show at Smith College, Gould’s Sugar House in Shelburne, and concerts on the lawn.”
Transportation is available for errands such as shopping, banking, and medical appointments, while in-house activities run the gamut from bell-chime and craft groups to bridge and mah jongg clubs; from historical groups to exercise sessions such as yoga, tai chi, walking, and strength training.
Those tend to be adaptable, Vettori explained, “so that if somebody isn’t fully able to do one of the more intense activities, they’re more than welcome to join in and do it at a modified level. For many, that means yoga in a chair is fine.”
Across the range of activities and programming, she noted, residents have a seat at the decision-making table. “The population is always changing. We have planning sessions where the residents themselves actually have a say in the programs — ‘we’re not interested in this, let’s do something else instead, this is what I want to do.’ We don’t have cookie-cutter activities or programs by any means. That goes for all neighborhoods in the community. All continually change through the years, evolving to be what people are looking for. So they have to have a say; they know what they want.”

Touches of Home
Vettori kept coming back to that concept of family, of giving residents as close to a home life as possible when the arrive.
“There’s a feeling, when people come in, of a warm embrace, like a family,” she told BusinessWest. “People know each other’s names — not just staff knowing residents’ names, but residents know each others’ names — and the atmosphere here is truly welcoming. A gentleman who came two weeks ago said he was truly thankful to all the staff members and residents who came by; he said he was surprised at that kind of support. He had heard us talk about it, but when he came here, he said, ‘this is great.’”
Vettori said she’s personally gratified at some of the conversations she has with residents and family members — not just about their living arrangements, but about each other’s lives.
“This morning I was able to sit down and talk with a resident who had been here many years, chatting about my Great Dane and dog training,” she said. “She and her husband had trained dogs — they had a dog in the top 9 in the country — and being able to share those experiences from so long ago made her light up.
“Residents say they feel that heartfelt connection, and it’s truly amazing; it’s an endorphin rush that really keeps me young, and helps keep them young as well.”
Vettori added that she tries to encourage that kind of fulfillment among her staff, who eventually become a kind of second family to residents.
“My team — not just the management team but also the frontline employees — have a true heart for this community,” she said. “Knowing that they’re happy and fulfilled in their roles gives me satisfaction. I have a hard time if I know employees are not happy in their roles.”
Meanwhile, Vettori continues to think ahead, to the needs of the Silent Generation who populate the units at Rockridge and the Baby Boomers who are increasingly joining their ranks.
“We need to be very aware of what their needs are,” she said, “by working on that advanced planning — we call them strategic advancements — if we want to continue to offer what people are looking for in the next decade, and on and on.”

Joseph Bednar can be reached at [email protected]

Health Care Sections
A Health Care Proxy Ensures That Wishes Will Be Honored

Hyman Darling

Hyman Darling says a health care proxy solves the issue of who’s in charge of making critical medical decisions.


No one likes to think about what might happen if they were in a serious accident or had a disease that left them unable to speak and make their wishes known.
But, unfortunately, such situations occur every day. And although people may have expressed opinions about medical measures that could prolong their life if they became ill or injured, loved ones may disagree on what is best.
Fortunately, there is an easy solution to the problem that costs $100 or less. People can create a document that declares someone their health care proxy, granting them the power to make medical decisions if a doctor declares the patient mentally incapacitated. This can result from a wide variety of circumstances, ranging from a stroke or advanced dementia to an auto accident. The document can include specific instructions, such as whether the person wants to be an organ donor or be cremated.
“Everyone who is at least 18 should complete a health care proxy after giving simple consideration to their intentions and the people they plan to appoint as future decision makers,” said Hyman Darling, an attorney with Springfield-based Bacon and Wilson, P.C., noting that it’s important to discuss decisions with the person named as agent/decision maker and provide them with a copy of the document.
Designating someone as a health care agent/proxy can reduce arguments among family members in difficult situations.
“Everyone wants to be in charge, but if a health care proxy hasn’t been appointed, no one is in charge, including the spouse,” Darling explained. And although doctors might perform surgery or proceed with treatments for a patient if everyone in the family agrees on a proposed course of action, if they disagree, the matter may end up in court and take weeks to resolve, especially if it is contested.
“It’s much better to have a health care proxy than not have one, even though there may still be family differences and a lot of emotion,” said attorney Jeffrey Roberts of Robinson Donovan, P.C. in Springfield.
If the document is prepared by an attorney, that individual can also defend it if a family member disagrees on anything. “The power to make life-and-death decisions only goes into effect if a physician declares a person mentally incapacitated. And if that occurs, the person designated as their agent is required to speak for them and act as they would act, which is not necessarily the way the agent would normally act,” Roberts said, adding that the more information a document contains, the easier it is to know exactly what someone wants and carry out those wishes.

Historical Perspective
The issue began receiving national attention several decades ago when high-profile cases, such as one involving a woman named Karen Ann Quinlan, came to light. After the 21-year-old suffered irreversible brain damage, her parents discovered they were legally barred from turning off the artificial life-support systems that were keeping her alive, even though her condition was deteriorating and doctors felt there was no hope of recovery.
Darling said this case, which ended up in the Supreme Court, and others like it cost hundreds of thousands of dollars to resolve and exact a heavy emotional toll on the families involved.
Prior to these cases, people typically assigned someone to take care of their affairs if they were unable to do so; this was often the case for soldiers who went to war. “But there was never anything legal where states allowed people to designate someone as their agent to make health care decisions for them if they became incapacitated,” Roberts said.
“This in a relatively modern concept,” he told BusinessWest. “In the past, the health care provider had the choice of relying on the nearest relative to make decisions or having a guardian appointed by the court if family members couldn’t agree or there were no relatives.
“The system called out for order because health care providers wanted some protection,” he continued. “It’s a very cumbersome procedure to have a guardian appointed, and if two people disagree, they have to go court and fight it out. The health care proxy law created a safe haven for Massachusetts residents that resolves 98% of these issues.”
In recent years, many states have enacted laws that allow people to sign a document which names someone to stand in their stead if anything extreme happens. “In Connecticut it’s called an advance-care directive, in Florida it’s a health-care surrogate, in Massachusetts it’s a health care proxy, while in other states it’s a living will,” Roberts said.
Documents that are legal in one state are honored by the others, and in Massachusetts the language typically found in a living will can be included in the proxy document. This language can include whether heroic measures should be taken to keep the person alive.
“Someone may only want to be given pain medication if it reaches that point,” Darling said. “And it’s a lot more stressful on the family if someone hasn’t named a health care proxy.”
He added that, if family members disagree with the person appointed as the proxy, the attorney who drew up the document can hold a family meeting.

Transfer of Power
Darling said physicians should have a copy of a person’s health care proxy form so they can release information needed to make medical decisions. He also advises clients to talk about their wishes with the person they plan to name as their agent.
One of his clients was a soldier being deployed to Afghanistan who did not want artificial measures taken to keep him alive if he was injured in the line of duty. He had planned to name his parents as his health care agents, but they told him it would be too difficult for them to carry out his directives.
Darling cited other cases where family members told a loved one they would not be comfortable doing what was asked. “The person who is appointed should be responsible, trustworthy, and able to carry out the wishes that have been expressed,” Darling said, adding that Internet tools such as Skype and e-mail make it easy for physicians to communicate with people who are geographically distant.
However, despite advance directives, decisions can still be difficult. “There is no bright line, but at least this gets rid of vagaries,” Roberts said.
Some people elect to name several individuals as agents on their health care proxy document, but Roberts advises against this. “The statue states that a person can name a proxy and an alternative,” he said, adding that listing more than one person has never been challenged in court. “But if you name three children, you may be creating arguments that the system was designed to avoid.”
Darling said a proxy document can include what is known as the ‘five wishes,’ which are included in a national advance directive created by the nonprofit organization Aging with Dignity. They are:
• Who you want to make health care decisions for you when you can’t make them;
• The kind of medical treatment you want or don’t want;
• How comfortable you want to be;
• How you want people to treat you; and
• What you want loved ones to know.
Although health care proxy documents can be obtained via the Internet, they do not usually include such provisions or language that specifies anything other than who the proxy will be. An attorney can provide that language or the person can do research and add it to the document. But the person named as proxy will need to have a copy of the document in the event of an emergency.
“Living-will language makes sure there are no arguments about issues as whether to put someone on a ventilator if doctors say there is no chance of recovery,” Roberts said.
Other things people need to know are that signing a new document revokes previous ones, and that Massachusetts law prohibits an ex-spouse from making decisions if the document was written while the couple was still married. In addition, people cannot list the administrator, operator, or employee of a health care facility such as a hospital or nursing home where they are a patient or resident as their proxy or resident unless the person is related by blood, marriage, or adoption.

Keeping the Peace
Roberts says that if people want to get their affairs organized, they should appoint a durable power of attorney as well as a health care proxy, so both their financial and health care wishes can be handled in the event that help is required.
“It’s the flip side of the coin and you can name different people,” he explained. “But in the end, you need a decider, even though the person may consult with other family members. And the more you do in advance, the more it reduces risks.”
It also gives people power over what might happen to them today and in the future if their ability to make and voice decisions is compromised. “It’s simple, but complicated,” Roberts said. But it’s a powerful measure that can provide people and their families with peace of mind, which is a priceless gift.

Departments Picture This

Send photos with a caption and contact information to: ‘Picture This’ c/o BusinessWest Magazine, 1441 Main Street, Springfield, MA 01103 or to [email protected]

Hometown Heroes





The American Red Cross Pioneer Valley Chapter recently honored its 2012 Hometown Heroes. From top to bottom: regional Red Cross officials in attendance included, from left, Mark Brinkerhoff, Kate Leene, Kaitlyn Slattery, Rick Lee, Dawn Leaks, Rich Rubin, and Caitlin O’Hara. Hometown Hero Demetrious Faust, center, with his father, Lee Hutchins, and sister, Mishia Hutchins. From left, Sheila Doiron of presenting sponsor Columbia Gas with Fabiola Guerrero, Juan Guerrero, and Ibone Guerrero, the daughters and husband of Angelica Guerrero, who was named a Hometown Hero postumously. Center right: from left, Hometown Heroes Edward Rosienski Jr. and Edward Rosienski III, with Michael Lia, president of award sponsor Lia Auto Group. Bottom: Hometown Heroes and members of the Holyoke Police Department Narcotics/Vice Division, including Captain David Pratt, along with attorney Patrick McHugh of award sponsor Pellegrini, Seeley, Ryan & Blakesley, P.C.






























Tackling Diabetes


Springfield-based Big Y Foods recently presented New England Patriots nose tackle Vince Wilfork with a check for $5,000 to support his quest to tackle diabetes in the New England area. To help build awareness and support Wilfork’s efforts, the Big Y World Class Market in Walpole, Mass. donated 50 cents from the purchase of each Superbird Rotisserie Chicken purchased from Jan. 30 to Feb. 5 to the Vince Wilfork Foundation. Seen at the check presentation are, from left: John Schnepp, director of Marketing at Big Y Foods; Store Director Michael Hanrahan; Wilfork; and Norm Vernadakis of Big Y Foods.

Celebrating 160 Years

Glenn Welch, Hampden Bank president and COO, looks over some of the many photos of Hampden Bank throughout its history, on the occasion of the bank’s 160th birthday, to be officially celebrated on April 13. Officially chartered by the Commonwealth of Massachusetts to serve the workers of the Western Railroad, the bank, which started in a rented office space in the basement of then-Agawam National Bank on the corner of Lyman and Main streets, has grown to 10 locations across Western Mass.

Court Dockets Departments

The following is a compilation of recent lawsuits involving area businesses and organizations. These are strictly allegations that have yet to be proven in a court of law. Readers are advised to contact the parties listed, or the court, for more information concerning the individual claims.

HAMPDEN SUPERIOR COURT
Airflyte Inc. v. Waltzing Matilda Aviation Inc.
Allegation: Non-payment of goods sold and delivered: $77,523.21
Filed: 2/28/12

James Connif v. Andrew B. Chertoff M.D.
Allegation: Medical malpractice pertaining to the negligent treatment of a fracture: $3,544,229.19
Filed: 2/26/12

Michael Girard v. Pride Convenience Inc. and Robert Bolduc
Allegation: Wage, retaliation, and related claims: $60,000
Filed: 2/28/12

Tara Dunphy v. Aspen Dental Management Inc.
Allegation: Dental malpractice: $250,000.00
Filed: 3/5/12

William O’Brien v. Hurley’s Garage and The Traveler’s Indemnity Company
Allegation: Negligence in vehicle maintenance causing operator injury: $108,458.13
Filed: 3/1/12

HAMPSHIRE SUPERIOR COURT
Pawnee Leasing Corporation v. Volkswagen of Northampton and Andrew Feuerstein
Allegation: Breach of lease agreement: $45,586.13
Filed: 1/30/12

NORTHAMPTON DISTRICT COURT
American Express Bank v. Pittsinger Plumbing and Heating
Allegation: Breach of contract and monies owed: $10,051.68
Filed: 1/31/12

PALMER DISTRICT COURT
United Rentals Inc. v. Sullivan Commercial Painting, et al
Allegation: Non-payment of materials, equipment, and services on a construction project: $20,511.90
Filed: 2/10/12

SPRINGFIELD DISTRICT COURT
American Express Bank, FSB v. Feman Steel, LLC and Edward Johnson
Allegation: Monies due for breach of contract: $5,153.64
Filed: 3/1/12

Greta Stone v. Planet Fitness
Allegation: Negligent maintenance of treadmill causing injury: $9,200
Filed: 3/6/12

Thomas Johnson v. Excellence Auto Exchange
Allegation: Breach of contract and breach of implied warranty of merchantability pertaining to the sale of a vehicle: $12,569.52
Filed: 3/2/12

United Rentals Inc. v. Environmental Fire Protection Inc.
Allegation: Non-payment of materials, equipment, and services on a construction project: $11,000
Filed: 2/3/12

United Rentals Inc. v. Tuckerman Steel Fabricators Inc.
Allegation: Non-payment of materials, equipment, and services on a construction project: $11,534.45
Filed: 3/6/12

DBA Certificates Departments

The following Business Certificates and Trade Names were issued or renewed during the month of March 2012.

AGAWAM

ELS / Spectrum Alliance
11 Almgren Dr.
Spectrum Analytical Inc.

HD Systems Integration Inc.
419 Springfield St.
Jayson LaCasse

JMS Mechanical
140 Autumn St.
Stephen Brown

Rosefundraising
22 Vernon St.
Dean Molta

Sandlin Consulting
90 Granger Dr.
Rosemary Sandlin

AMHERST

Miss Leticia Music
41 Blue Hills Road
Leticia Davies

Potwine Neighborhood Farm
216 Potwine Lane
Jesse Selman

Shortbord Marketing Group
65 Salem St.
James Frey

Wags n’ Wiggles
28 The Hollow
Meghan Waldron

CHICOPEE

Automotive Dealer Personnel
5 Nutmeg Circle
David Robison

Berzenski Flooring & Sanding
649 Prospect St.
Randy Berzenski

CL Construction
11 Falcon Circle
Chet Lokey Jr.

Defy Gravity
12 Center St.
Raul Roman

Liberty Tax Service
749 Memorial Dr.
Kristin Kicza

Master Designs
47 Lester St.
Nancy Hebert

The Pet House
1889 Memorial Dr.
Kelly Rouleau

West Street Market
108 West St.
Margarita Plagakis

EASTHAMPTON

Ambient Owl
17 Treehouse Circle
Terri O’Toole

BPM
15 Howard Ave.
Eric Peloquin

C.J. Auto Detailing
1 Loomis Way
Christopher Lebron

Fine Art Handling & Consulting
116 Pleasant St.
Daniel Farrell

Harper’s Ferry Software
69 Garfield Ave.
Peter Wagner

The Conscious Learner
32 Briggs St.
Mark Vecchio

The Zengineer
378 Main St.
Bucky Sparkle

HADLEY

East Coast Fragrance
367 Russell St.
Nashir Uddin

HOLYOKE

All Star Fashion
123 High St.
Javier Rosa

Clean Slate Centers
384 High St.
Ram Gopta

Friendly Variety Store
1373 Dwight St.
Olga Lopez

Mt. Tom Groom Shop
320 Easthampton Road
Linda Henderson

Mt. Tom Veterinary Services Inc.
320 Easthampton Road
Linda Henderson

Western Mass Pediatrics
18 Hospital Dr.
Hank J. Porter

NORTHAMPTON

B & B Ventures LLC
141 Damon Road
Bonnie Cueman

Bacon Wilson
31 Trumbull Road
Steven Krevalin

Foley Investigations
947 Burts Pit Road
Deborah Foley

Glamazon
5 East St.
Cassie MacColl

Krantz Wellness
92 Main St.
Stefanie Krantz

Murre Creative
30 North Maple St.
Maureen Scanlon

Northampton Reiki
16 Center St.
Primary Care Foundation Inc.

Paradise City Painting
57 Upland Road
Thomas Quinn

Starr’s Pizzeria & Restaurant
59 Main St.
Alexander Carballo-Diaz

Strong & Healthy Smiles
40 Main St.
Suzanne R. Keller

PALMER

Russo’s Lakeside Steak & Seafood
702 River St.
Todd Russo

Salon Trendz Etc.
1110 Park St.
Melissa Brodeur

Sun at Palmer
1426 Main St.
David A. Rome

SPRINGFIELD

Joslad & Associates
83 Superior Ave.
Joseph Aimua

Kickmass Lacrosse Club
1537 Main St.
Daniel L. McCreary

Law Office of Anthony J. Canata
244 Bridge St.
Anthony J. Canata

Lee’s Sports
47 Pearl St.
Dorothy Lee

Luxe Burger Bar
1200 Hall of Fame Blvd.
John Elkhay

M.G. Home Improvement
41 Devens St.
Marcin Gadziala

Mail Mall
53 Lester St.
Morning Santiago

Mar Music Group
42 Dewey St.
Emanuel Diaz

Masters At Custom
128 Hampden St.
Jermaine Jason

Maxim Lingerie Showroom
333 East Columbus Ave.
Quitman Boyce

Melissa’s Place
1555 Wilbraham Road
Melissa Chesbro

Millennium Nails Salon
1655 Boston Road
Kim Dang

Mundo Mobile
1104 Main St.
Rafael A. Dominguez

Northeastern Sheet Metal
75 Market Place
Thomas J. Messenger

Nuworld Entertainment
100 Whittier St.
Sam W. Bradley

Orchard Auto Sales
1307 Worcester St.
Richard Francis

P.J.B. Home Improvement
67 Lang St.
Paul J. Babiec

Papale & Bouvier Eye Center
1515 Allen St.
Center for Eye

Perfectly Polished Nail
181 Chestnut St.
Nia Francella

Plan B Springfield
1000 West Columbus Blvd.
Shawn M. Skehan

Progresso Auto Repair
1142 State St.
Jacinto Mendonga

Prospect Variety
51 Prospect St.
Martin E. Severino

Quick Stop Food Mart
889 Carew St.
Amtul S. Khoula

Reboot Electronics
1228 Main St.
Emmanuel Pena

Rockmore Painters
60 Oregon St.
Hugh O’Connor

Santana Flooring
268 Evergreen Road
Gabriel Antonio

Santiago Towing
546 Chestnut St.
Jose Santiago

Sissy’s Accessories
20 Maple St.
Sheryl A. Chase

Springfield Nails
682 Belmont Ave.
Thu H. Nguyen

Stepforward Production
71 Gates Ave.
Kevin A. Young

Stephanie Beth Photography
301 Plumtree Road
Stephanie B. Brown

Templo San Lazaro
718 Main St.
Zulma Mestres

The Boulevard Grill
668 Page Blvd.
Stephen A. Amato

Throneroom Enterprises
116 Florence St.
Steven R. Williams

WEST SPRINGFIELD

Baghdad Bakery
464 Main St.
Dheyaa Habeeb

Delto Affordable Construction
33 Birnie Ave.
Vladimir Garygun

DMS Enterprises
7 Upper Church St.
Dawn M. Spiegler

Gengras Motors Inc.
1712 Riverdale St.
Clayton Gengras

Jodoin Home Improvement II
22 Willard Ave.
Darrin T. Jodoin

John R. Sweeney Insurance Agency
56 Union St.
John R. Sweeney

Johnnie’s Distribution
23 Worthen St.
Johnnie Young

Mike Enterprizes
142 Nelson St.
Michael S. Blanchard

Niquette Studios
51 Ashley St.
Leslie Niquette

Ray Sweeney Insurance Agency
293 Elm St.
Ray Sweeney Agency

Riverdale Gold Exchange
1353 Riverdale St.
Norman A. Hannoush

Skin Spa Aesthetics
698 Westfield St.
Leah M. Hurlbut

Vlad’s Transportation
820 Union St.
Volodymyr Zhukovsky

Western Mass Hypnosis Center
201 Westfield St.
Thaddeus J. Muszynski

Building Permits Departments

The following building permits were issued during the month of March 2012.

AGAWAM

Bethany Assembly of God
580 Main St.
$7,000 — Repair water damage

O’Leary/Vincunas No. Two, LLC
200 Silver St.
$50,000 — New office construction

Six Flags New England
1623 Main St.
$20,000 — Form and pour concrete slab in new coaster area

Southgate Properties, LLC
820 Suffield St.
$250,000 — Remodel existing Hampden Bank

AMHERST

145 State Street Partners
145 State St.
$5,000 — Install 20 replacement windows

Jones Properties Limited Partnership
1 Pray St.
$91,000 — Renovation to create Olde Towne Tavern

South Congregational Church
1066 South East St.
$5,000 — Window replacement

CHICOPEE

Chicopee Savings Bank
229 Exchange St.
$14,000 — Strip and re-roof

City of Chicopee
617 Montgomery St.
$40,000 — Install teller line for credit union branch

Everson Distributing
280 New Ludlow Road
$39,000 — Metal roof replacement

Home Depot USA Inc.
655 Memorial Dr.
$292,000 — Remove and replace roof

MJP Realty LLC
152 Center St.
$73,000 — Re-roof

Nicholas Doup
526 Chicopee St.
$10,000 — Frame and finish an office

EASTHAMPTON

Bernard Gawle
112 Union St.
$280,000 — Construction of a new addition

Interland
180 Pleasant St.
$15,000 — Enclose equipment room

Williston Northampton School
15 Payson Ave.
$5,000 — Install 29 replacement windows

EAST LONGMEADOW

Lafiorentina Bakery
236 Shaker Road
$100,000 — Remodel

HOLYOKE

Bureau for Exceptional Children Inc.
555 Northampton St.
$15,000 — Construct storage building

Clear Channel Radio Inc.
410 County Road
$14,000 — Renovation of transmitter building

Sealed Air Corporation
2030 Homestead Ave.
$210,000 — Construct enclosure

LUDLOW

Doretta Lemieux
311 West St.
$32,000 — Re-shingle roof

Charlie Alfonso
11 Chmura St.
$9,000 — New siding

Halgas O’Donnell Realty
291-293 Moody St.
$45,500 — New roof

NORTHAMPTON

Boston and Maine Railroad
Bradfors St. Pump Station
$254,000 — New pump transfer station

Katherine M. Hicks
190 Nonotuck St.
$56,000 — Remove partitions and frame new walls in Building 1

Nonotuck Mills, LLC
296 Nonotuck St.
$77,000 — Interior renovations for offices

Northampton Brewery
11 Brewster St.
$45,000 — Remodel restrooms

Papa Gino’s Inc.
301 King St.
$30,000 — Replace roof

Roger Saloom
4 Center Ct.
$300,000 — Interior renovations

Smith College
44 College Lane
$3,112,000 — Renovate classrooms and labs

SOUTH HADLEY

Loomis Village
246 North Main St.
$4,300 — Addition

SPRINGFIELD

405 Armory Street, LLC
405 Armory St.
$32,000 — Interior renovations in a convenience store

Baystate Medical Center
759 Chestnut St.
$45,000 — Create additional entrance in family waiting room

Colvest/Spfld 1, LLC
793 B Boston Road
$29,000 — Renovation for a 1,000-square-foot tenant space

Nicolai Law Group, P.C.
146 Chestnut St.
$21,000 — Erect five new offices

Spring of Hope Church
35 Alden St.
$138,500 — Exterior repairs

The Association for Community Living
220 Brookdale St.
$77,000 — Installation of new roof

WEST SPRINGFIELD

Chris Zheng, DDR
935 Riverdale St.
$5,500 — Renovate existing space

Fibermark
101 Front St.
$68,000 — Construct five new offices within an existing space

Slavic Pentecostal Church
2611 Westfield St.
$7,000 — Enclose loading dock

The Laguercia Family
1362 Westfield St.
$10,000 — Renovate existing space for hair salon

Agenda Departments

Author Lecture on
Constitution Café
April 10: Author and philosopher Christopher Phillips’ latest book, Constitution Café, draws on the nation’s rebellious past to incite meaningful change today. He proposes that Americans revise the Constitution every so often, not just to reflect the changing times, but to revive and perpetuate the original revolutionary spirit. He will present a free lecture at 8 p.m. in the dining hall at Blake Student Commons, on the Bay Path College campus, 588 Longmeadow St., Longmeadow. The lecture is part of the annual Kaleidoscope series. For more information, call (413) 565-1000 or visit www.baypath.edu.

Lecture on
Marketing Basics
April 11: The Mass. Small Business Development Center Network will host a lecture titled “Marketing Basics” from 3 to 5 p.m. at the Greater Northampton Chamber of Commerce, 99 Pleasant St., Northampton. Dianne Doherty of the MSBDC Network will present the workshop that will focus on the basic disciplines of marketing, beginning with research (primary, secondary, qualitative, and quantitative). For more information, call (413) 737-6712 or visit www.msbdc.org/wmass. The cost is $40.

RetireSmart Seminar
April 11: MassMutual’s Retirement Services Division continues its web-based RetireSmart interactive participant education series with “Understanding Target-Date and Target-Risk Investments” at noon. The 30-minute presentation will cover taking charge of your retirement-investing strategy in today’s market environment; the ABCs of target-date and target-risk strategies, and how these investments may fit into your overall plan. Space for the live online seminar is prioritized to retirement-plan sponsors and participants on MassMutual’s platform. MassMutual retirement-plan clients can register by logging into their retirement-plan account at www.retiresmart.com or by visiting www.retiresmartseminars.com.

Slam Poet Lecture
April 13: Taylor Mali, a former high-school teacher who has emerged from the slam-poetry movement as one of its leaders, will discuss his performances at 10:10 a.m. and 11:15 a.m. in Scibelli Hall Theater, as part of the Ovations series at Springfield Technical Community College. The talks are free and open to the public. For more information, call (413) 755-4233.

Christo to Keynote Riverscaping Conference
April 19-22: An international conference on the art, history, and science of the river will feature the celebrated artist Christo, whose latest project will be to install 5.9 miles of fabric over a stretch of the Arkansas River in Colorado. The Five College Riverscaping Conference also includes lectures, gallery openings, student poster sessions, and a two-day symposium opened by Jonathan Lash, Hampshire College’s new president and the former president of the World Resources Institute. The conference marks the conclusion of the 18-month Five College Riverscaping project, funded in large part by a grant from the American delegation to the European Union and in partnership with river experts from Hamburg, Germany. Aimed at developing sustainable approaches to reconnecting people with the river, the Riverscaping effort has brought together students, policy makers, artists, academics, entrepreneurs and environmentalists in a series of ‘laboratories.’ Centered around education, research, and design, the laboratories focus on Massachusetts’ stretch of the Connecticut River and the Elbe River in Hamburg. Christo’s address, at Smith College’s John M. Green Hall, will open the conference on April 19. He will discuss the two current projects that he and Jeanne-Claude (who died in 2009) have initiated: “Over the River” on the Arkansas River and “The Mastaba,” in the United Arab Emirates. The river installation, planned for the summer of 2015, will involve suspending nearly six miles of luminous fabric panels over a 42-mile stretch of the upper Arkansas River in Colorado. The project, while controversial, has received federal and state approval. Lash will open Saturday’s symposium sessions with his comments on “Why the River Matters.” Other highlights of the symposium on Friday and Saturday include papers by a wide range of designers, scientists, and scholars from around the world, including Jinnai Hidenobou of Hosei University in Tokyo, Johan Varekamp of Wesleyan University, and T.S. McMillin of Oberlin College, author of The Meaning of Rivers. A student session takes place on Friday evening, and a performance of music and readings will follow on Saturday. The entire conference, including Christo’s address, is free and open to the public, but online registration is required. Visit www.riverscaping.org to register for the Christo address and all the other events.

Comedy Night to
Benefit Charities
April 21: Smith & Wesson Corp. will host a benefit comedy show to support two local children’s charities, the Shriners Hospitals for Children and the Ronald McDonald House, beginning at 6 p.m. at the Cedars Banquet Hall, 419 Island Pond Road, Springfield. Tickets are $30 per person, and include the show, hot and cold hors d’oeuvres prior to the show, a cash bar, raffles, fund-raising, games, and music. Teddie Barrett of Teddie B. Comedy will emcee the event, featuring professional comedians Bill Campbell, Dan Crohn, and Stacy Yannetty Pema. For tickets or more information, contact Phyllis Settembro, Smith & Wesson, (413) 747-3597; Karen Motyka, Shriners Hospital, (413) 787-2032; or Jennifer Putnam, Ronald McDonald House, (413) 794-5683.

Supply Chain Strategies
April 24: Western Mass. APICS (the Association for Operations Management), will present a seminar called “Building and Sustaining Transformational Supply Chain Capabilities” at 5:30 p.m. at the Yankee Pedlar in Holyoke. The program will be presented by Edna Conway, Cisco Systems’ chief security strategist for customer value chain management. For more information or to make reservations, call (413) 527-2832, or visit www.wmass-apics.com.

Walk of Champions
May 6: The Goodnough Dike area of the Quabbin Reservoir will be the setting for the seventh annual Walk of Champions in Ware. Participants walk in honor or in memory of loved ones affected by cancer, with the determination to make a difference in those affected by the disease. The event offers a five-mile or two-mile walk, with entertainment and refreshments along the route. For more information, visit www.baystatehealth.org/woc or e-mail Michelle Graci, manager of fund-raising events at Baystate Health at [email protected].

Small-business Seminar
May 16: Local business owners will talk about what they have done to keep ahead of the many demands on their time, and at the same time adjust for the economic environment, during a workshop titled “Adapt, Diversify, Reinvent & Grow” at the Scibelli Enterprise Center, 1 Federal St., Springfield. Presenters include Paul DiGrigoli of Digrigoli Salon & School of Cosmetology; Tara Tetreault of Jackson & Connor; Kate Vishnyakov of Kate Gray Inc.; and Rick Ricard of Larien Products. The 9 to 11 a.m. session is sponsored by the Mass. Small Business Development Center Network. The cost is $40. For more information, call (413) 737-6712 or visit www.msbdc.org/wmass.

Management Fundamentals Workshop
May 24: Lyne Kendall of the Mass. Small Business Development Center Network will present “Business Plan Basics” from 9:30 a.m. to 12:30 p.m. at Amherst Town Hall, first floor meeting room, 4 Boltwood Walk. The workshop will focus on management fundamentals from startup considerations through business-plan development. Topics will include financing, marketing, and business planning. The cost is $40. For more information, call (413) 737-6712 or visit www.msbdc.org/wmass.

NYC Bus Trip
June 30: The Chicopee Chamber of Commerce will host a bus trip to New York City, leaving the chamber parking lot at 7 a.m. and returning around 9:30 p.m. Participants are on their own for the day in New York City. Tickets are $45 per person. For more information, contact Lynn at (413) 594-2101.
40 Under Forty
June 21: BusinessWest will present its sixth class of regional rising stars at its annual 40 Under Forty gala at the Log Cabin Banquet & Meeting House in Holyoke. The June 21 gala will feature music, lavish food stations, and introductions of the winners. Tickets are $60 per person, with tables of 10 available. Early registration is advised, as seating is limited. For more information, call (413) 781-8600, ext. 100, or visit www.businesswest.com.

Western Mass.
Business Expo
Oct. 11: BusinessWest will again present the Western Mass. Business Expo. The event, which made its debut last fall at the MassMutual Center in downtown Springfield, will feature more than 180 exhibitors, seminars, special presentations, breakfast and lunch programs, and the year’s most extensive networking opportunity. Comcast Business Class will again be the presenting sponsor of the event. Details, including breakfast and lunch agendas, seminar topics, and featured speakers, will be printed in the pages of BusinessWest over the coming months. For more information or to purchase a booth, call (413) 781-8600, or e-mail [email protected], or visit www.wmbexpo.com.

Health Care Sections
Therapy Dogs Make a Difference in the Lives of Children and Adults

Peyton Malloy, who spent several months at Shriners Hospital for Children this winter

Peyton Malloy, who spent several months at Shriners Hospital for Children this winter, looked forward to visits from the K-9 for Kids Pediatric Therapy Unit and its dogs.


Jesse Hagerman says magical things happen when therapy dogs visit Shriners Hospital for Children in Springfield and interact with the patients.
“They light up; it helps them forget why they are here,” said the hospital’s child life supervisor. “These dogs can evoke wonderful responses, and I have seen children really open up around them. “It decreases the anxiety and stress of being hospitalized and enhances self-esteem because the dogs offer non-judgmental, non-threatening attention and give the children unconditional love.”
The canines and trainers that visit the hospital come from K-9 for Kids Pediatric Therapy Unit, a volunteer, nonprofit organization that serves children in Western Mass. and Connecticut. It was established by president/director Melissa Kielbasa of Sandy Hills Farms in Westfield in 1999 at the request of the Melha Shrine Unit, and has expanded to serve other pediatric medical facilities, camp and library programs, school systems, and a youth detention facility.
“The visits are designed to offer emotional support,” Kielbasa said, adding that some handler/dog teams also work with adults in nursing homes and hospitals.
The K-9 program includes dogs who like to cuddle as well as a number who have been trained to do unusual tricks and entertain children. “One dog will hide on command, and the kids think it’s hysterical,” Kielbasa said. Another rolls over on her back and drinks out of a baby bottle which it holds with its front paws. “My dog sneezes on cue. We have dogs that dance, and we have a talking pug that does a yodel that sounds like ‘I love you.’
“And they all love to be petted,” she continued. “Other species might not tolerate it, but dogs are looking for relationships and just want to please people.”
Research shows the interaction between therapy pets and patients is indeed pleasant. The specially trained dogs offer valuable benefits to children as well as adults in settings that include hospitals, hospice units, nursing homes, assisted-living centers, and rehabilitation facilities, to name a few.
Diane Mintz, executive vice president of Spectrum Home Health and Hospice Care, a program of Jewish Geriatric Services in Longmeadow, says its hospice patients and the families it serves find pet therapy extremely beneficial.
The organization works with Bright Spot Therapy Dogs Inc., another all-volunteer, nonprofit group founded by Cynthia Hinckley of Westhampton.
“The dogs are very sensitive to how the person is feeling and are very gentle. When they visit, it makes people smile and brings joy into their day,” Mintz said. “It’s a bright spot for them. Sometimes, when a patient is in a declining state and we gently introduce the dog, they say endearing things to it. It’s comforting for them to have a dog there.”
Daniel Melchionne

Daniel Melchionne, who is in the the Read to Rover program at Franklin Avenue School in Westfield, reads to Cisco from Bright Spot Therapy Dogs.

She noted that the pets are content to simply relax by a person’s side.
Hinckley says dogs from Bright Spot visit hospitals, public and private day and residential schools, psychiatric facilities, senior centers, rehabilitation facilities, and schools with reading programs for children. “Whenever I leave a visit, I know I have made at least one person happier, more comfortable, and less lonely,” she said.
Studies have shown that therapy dogs provide comfort and facilitate learning, and researchers continue to seek empirical evidence to support the theory. The University of California Irvine has begun a four-year, $2.2 million study to learn whether pet therapy can help children with attention deficit hyperactivity disorder improve their social skills and control their symptoms. Meanwhile, other studies in recent years have focused on therapy dogs and people with Alzheimer’s disease.
In addition, last year, a Wall Street Journal article chronicled research that proves a few minutes of stroking a dog reduces the stress hormone cortisol, while a study done at Monmouth Medical Center in New Jersey showed patients waiting to have magnetic resonance imaging (an MRI) found interacting with a therapy dog soothing.

Intense Training
Bright Spot has 90 dogs and 80 volunteers in its program. There is no fee for its services, but the dogs and their handlers must undergo specialized training before the animals are certified to work in therapeutic settings.
Hinckley has been engaged in pet therapy for 20 years, and founded her program in 2004. She became passionate about the mission when she went into a psychiatric facility with one of her dogs and a patient who hadn’t spoken in 20 years began to talk.
“It changed my life,” she said, adding that she runs classes and certifies dogs and their trainers, and has evaluated and mentored hundreds of therapy-dog teams in Western Mass. and Connecticut.
The first step is a phone interview. “The most important thing is their temperament,” Hinckley said, adding that she asks a series of questions to determine if the dog has ever shown any aggression. She also advises owners to take their dogs everywhere they go because the animals must remain calm in a variety of settings.
During training sessions, they work on obedience and control. Dogs must obey commands at all times, never jump on people, and not bark incessantly for any reason. Surprisingly, although some dogs do well during training, they don’t do well when they encounter unusual situations.
Hinckley said one dog panicked at a nursing home when it saw someone approach who was using a walker. “Therapy dogs have to be able to deal with loud, piercing noises and equipment such as hospital carts, food trays, medical devices, and machinery, Hinckley explained. “And if they are visiting children, they have to be able to deal with the unexpected. Some dogs are better with children, while others are more suited to adults or the elderly.”
When she certifies a dog, she makes a recommendation about the type of facility and population it is suited to work with. However, the owner must also be comfortable with the setting. “I recently evaluated a dog that would be fabulous for hospice work, but the owner said she couldn’t do that,” she told BusinessWest.
Cooley Dickinson Hospital in Northampton and Bright Spot formed a working partnership in 2005. “They do a wonderful job and have dogs that are uniquely suited to a hospital environment,” said Robin Kline, the hospital’s director of volunteer services, adding that CDH is grateful to Hinckley because she worked closely with them for several years to get the program off the ground.
However, before dogs and trainers are allowed into the hospital, Kline conducts an additional screening that includes immunization records and a criminal record check on the handler.
Once that is complete, remarkable things can occur.
Kline says the dogs help patients cope with depression, loneliness, and feelings of isolation, and also stimulate social interaction. She explained that, when the handler introduces himself or herself and the dog, it often sparks conversations about a pet the patient had as a child or a dog they have at home.
“It’s part of the magic that occurs with therapy dogs,” she said. “There are really wonderful moments because the handlers are skilled at creating connections and can help patients who haven’t responded or communicated much. And the dogs have a calming effect on patients. Their presence makes the hospital environment more homelike and brings some relief to the stress of being ill.”
If the dog is small and the patient doesn’t have health issues that prevent it from getting in their bed, they often end up cuddling with the animals. “We have had some beautiful little dogs on beds, and the patients love it; it really cheers them up,” Kline said.
The program operates on the North 3 ward and in the psychiatric unit of the hospital, where the dogs are introduced in a group setting. And if people are having a difficult day, that can change when they interact with the gentle canines.
“A dog can really improve someone’s mood. When patients pet a dog and say, ‘I love animals’ or ‘this is such a good dog,’ they are clearly having a positive experience,” Kline said, adding that staff members really appreciate the volunteers who bring their pets to the hospital.

Creating Relationships
Kielbasa also trains therapy dogs at Sandy Meadow Farms. In addition to a general course, she runs an approved, seven-week pediatric therapy dog unit training class.
But taking the class and passing the certification exam are not enough to qualify for her K-9 program. The dogs and handlers must also pass the K-9s for Kids Performance and Evaluation Test and the American Kennel Club Canine Good Citizen Test. In addition, their handlers undergo background checks.
K-9 teams are used in the Read to Rover program at Franklin Avenue School in Westfield, which was designed to help children who have difficulty with reading.
When the dogs arrive in the classroom, all the students are allowed to pet them before they are sent off with the children in the program.
“It helps with their self-esteem because their classmates think it’s pretty cool. Plus, it provides an opportunity for them to sit and read to a very attentive and loving audience,” said teacher Carly Bannish, explaining that the child sits on a beanbag, the dog sits on a little carpet, and the trainer sits nearby on a chair and is available if the child needs help with a word.
The program has resulted in an increase in reading fluency and comprehension. “The dogs are a non-judgmental audience, so it is a very safe environment for the children to practice something that may be difficult. The dogs give unconditional love, whereas adults correct children or try to help when they make a mistake, which can get pretty frustrating,” Bannish said.
Kielbasa concurs. “The dog doesn’t care if the child reads correctly or mispronounces a word, which can be embarrassing if they are reading aloud in their classroom,” she said.
Children who are hospitalized can suffer from anxiety and stress, and Hagerman said the K-9 dogs also improve life at Shriners. “The environment here can be intimidating as there are so many things that are new to children. The dogs make them feel more at home, and if a child is having a down day, the dogs can really lift their spirits.”
Visits take place in the hospital auditorium because animals are not allowed in the direct-care areas due to stringent infection-control policies, which include a handwashing protocol. However, all children who are medically able to attend are invited.
Peyton Malloy entered Shriners Jan. 9 and was there until the end of the third week in March. “It was so exciting for him every time the dogs came to visit. He looked forward to it,” said his mother, Anne Malloy.
The 6-year-old would hold the small dogs on his lap and pet them and play fetch with the larger breeds and try to make them do tricks. “He would stay for the entire hour. He absolutely loved them, and it made a real difference,” Anne said. “It was something he looked forward to. He would peek out of the door to see if they were coming. And when the talking pug said, ‘I love you,’ he would say it back to the dog.”
Hagerman said the opportunity to play or cuddle with a dog has inspired children to leave their rooms, which can improve mobility and help with their mood. “It provides a diversion from the normal hospital routine, helps them pass the time, and is something to remember that is positive,” she said, adding that staff members take pictures of the children with the dogs, which they are given to bring home.
Kielbasa agrees. “It takes their mind off of things, especially if they are facing surgery or doctor’s appointments. And we do just as much with the parents as the children, as they are also nervous. It doesn’t solve anything, but it helps with what they have to deal with that day,” she said.
Playing with the dogs can also aid in physical therapy, as the interaction involves movement that is fun, rather than repetitive. And in some cases, children who have been hospitalized for months have developed strong bonds with the canines.
That also happens in the hospice setting. Mintz says it’s not unusual for a dog to cuddle in bed with a hospice patient. “It is very therapeutic because relaxation takes place when that occurs. And when our patients pet the dogs or talk to them, it distracts them from their symptoms. It is also a way to help them feel connected. Sometimes there is an opportunity for a patient to be involved with a dog for a few weeks or months, so a relationship develops.”
Kielbasa has also seen dramatic changes during visits a team makes to a youth-detention facility. “When we first started going there, the girls were tough and cold. But after a couple of months, they turned into marshmallows when they saw the dogs walk in. They got excited, wanted them to do tricks, and giggled and talked to each other,” she said.

Healing Touch
Laura Coon is a nurse manager at the Linda Manor Extended Care Facility in Leeds, and says Hinckley and her dogs are a welcome sight. “The residents light up when she arrives. So many people had a dog when they were at home, and the visits are calming for them because the animals love unconditionally and people warm up to their warmth. It’s lovely to see.”
It’s also a lovely and love-filled experience for all who take part in these programs.

Features
UMass Amherst Chancellor-elect Meets the Press

Kumble Subbaswamy

Kumble Subbaswamy says he has a comfort level with the flagship campus of a large state university system.

Kumble Subbaswamy says he has a “comfort level” with that institution known as the state university flagship campus, and his résumé shows why: he’s spent most of his career in that environment.
Indeed, his last few stops have included the University of Indiana’s main site in Bloomington, where he served as dean of the School of Arts and Sciences and also as a physics professor, and at the University of Kentucky’s Lexington campus, where he currently serves as provost, and held a number of positions earlier in his career.
“The role of the flagship campus is something I passionately believe in,” said Subbaswamy, or “Swamy,” as he’s known to friends and colleagues, at a press conference concerning what will soon be his biggest career challenge to date, the role of chancellor at another flagship campus — the Amherst facility of the University of Massachusetts.
He would go on to tell a large assemblage of local media that he considers it his primary assignment in that post to help make sure the school honors all the many responsibilities that go with that designation ‘flagship.’ And these include strong relationships — and partnerships — with a host of constituencies, including other campuses within the UMass system, the state’s many private colleges and universities, the neighboring Amherst area, and the larger Greater Springfield region, especially in the broad realm of economic development.
“I want to make sure this becomes a highly influential institution,” he said, “as well as being one that contributes to the welfare of the citizens of Massachusetts.”
Subbaswamy, who was named chancellor in late March, will succeed Robert Holub, who, during his four-year stint, earned praise for his work to help revitalize downtown Springfield (he earned BusinessWest’s Difference Makers award largely for those efforts), and took the Amherst campus to new heights in terms of research awards ($170 million) and in fund-raising ($57 million). However, his tenure was rocked by turmoil — especially in the form of an aborted attempt to locate a medical school in Springfield — and he was essentially forced out.
At the elaborate press conference staged on the 11th floor of the Campus Center Hotel on April 2, Subbaswamy said he intends to build on the momentum generated by Holub — especially with an initiative the outgoing chancellor called the “Framework for Excellence.” That document, drafted in 2009, contains a number of stated goals — from increasing the size of the faculty to doubling the number of federal research awards; from boosting the number of graduate degrees awarded to increasing diversity on the campus.
“All of higher education is facing challenges today in terms of providing access and also maintaining excellence,” he told the press. “The challenges are something that we’ll have to collectively face; I know that the campus has made a great deal of progress in recent years, and I look forward to continuing that momentum.”
Appearing at his press conference with UMass President Robert Caret, Subbaswamy touched on subjects ranging from the many challenges facing public higher education, especially in the Bay State, to the recent decision to take the UMass football program to the bowl subdivision; from those partnerships he mentioned to strategies for making the school more affordable, and therefore accessible.
For this issue, BusinessWest recaps Subbaswamy’s thoughts as he reflected on the challenges and opportunities that lie ahead.

Degree of Difficulty
When asked by BusinessWest to describe the management style he will bring to the Amherst campus and the bureaucracy-laden world of public higher education, Subbaswamy summed it up with two words — transparency and communication.
“The more people know the facts, the more people who know how you arrived at decisions, the better,” he explained. “They may not like the answer, they may not like the final decision, but the process itself is very important, and transparency is very important.
“Those are they keys to working in a very complex organization, a people-dominated organization,” he continued. “Beyond that, I don’t believe in micromanagement; I certainly would want executives and managers to have a clear understanding of what the goals are and what needs to be achieved — and hold them accountable.”
Subbaswamy has honed this approach during a 30-year career in higher education, most of it spent at public universities.
He started in Lexington as an associate professor of Physics, and eventually held titles that included associate dean of the College of Arts & Sciences and chair of the Department of Physics & Astronomy. He moved on to the position of dean of the School of Arts & Sciences at the University of Miami in Coral Gables, Fla., a post he held for three years before taking the same position at the University’s of Indiana’s Bloomington campus in 2000. He became provost at the University of Kentucky six years later, and also served as director of the University of Kentucky Research Foundation starting in 2007.
He said he was drawn to the UMass Amherst position because of the school’s strong record for academic excellence, as well as an opportunity to put that aforementioned comfort level with flagship campuses to the test in a new career challenge. “It was a good match for my skills, my passion, and what the institution was looking for,” he said of the chancellor’s post.
At the same time, the position will thrust Subbaswamy into a leadership role in another ongoing mission — developing a new business model for public research universities. “This is something that no one has found the answer to,” he said. “It’s going to take a full decade to get to a stable situation, and I want to see that through.”
Due to take over at UMass on July 1, Subbaswamy said he will do so with a vow to “take the land-grant mission of the campus very seriously.”
Elaborating, he said that mission, although it has certainly evolved from the time, a century and a half ago, when agriculture played a much bigger role in society and the economy, is relevant and multi-faceted. It involves both the many educational components of a state university, he went on, and the inherent responsibilities in the area of economic development.
“The role of the land-grant universities as contributing to the economic and social well-being of the Commonwealth is an important element of what I take to be the mission of a land-grant university,” he explained. “So we must continue to serve the surrounding communities as well as the whole Commonwealth.”
Subbaswamy said he has been directly involved in economic-development efforts in the Lexington, Ky. area, and expects to continue that track record in Western Mass. “I’m aware that the university has worked recently with the Springfield area in particular,” he said. “I want to learn more about that and see how we can both benefit from that relationship.”

A Stern Test
The chancellor-elect acknowledged that he will soon be working in a state known worldwide for its many private colleges and universities, and where public higher education has historically been funded at lower levels than in most other states. He said these facts present both challenges and opportunities, and that one of his main goals is to help elected leaders, alumni, and other constituencies understand the importance and value (a word he used often) of the state university, while at the same time collaborating with those private schools.
“I will constantly be remembering and reminding the University of Massachusetts Amherst campus that it’s really the flagship of the entire Commonwealth,” he continued, “and therefore, we need to really have our influence felt across the Commonwealth.
“We need to make sure they understand the value of the campus to the state,” he said, referring to the Legislature and other elected leaders. “And therefore, there’s a partnership. It’s not simply a question of ‘give us money,’ but it’s for the benefit of the entire Commonwealth.”
Meanwhile, Subbaswamy noted that access remains an issue at UMass and many other public colleges, with rising costs being the primary issue of concern. With that in mind, he said one of his priorities will be to closely examine the expense side of the ledger at the Amherst campus, with the ultimate goal of improving efficiency and making the most of available resources.
“We all need to re-examine how we do business,” he explained, emphasizing that word all. “It will start at the top in terms of looking at the administrative structure and administrative expenses, in order to have the credibility to challenge the entire institution to look at all aspects, both academic and business; it has to start at the very top.
“And then it moves down to all levels,” he continued. “We have to look at what’s essential and non-essential, and contain the cost, because there’s no question that cost containment is a very important aspect of this.”
But it’s not the only answer to the problem, he went on, noting that the state’s investment in higher education must continue and improve, if possible. If not, fewer people will have access to higher education and the opportunities it provides to thrive in today’s innovation-driven economy.
As for the university’s decision to move its football program to a higher level, Subbaswamy, still provost at the school that just won the NCAA men’s basketball title, said he fully supports that move, and contends that big-time athletic programs can help raise a school’s profile and help boost enrollment and fund-raising efforts.
That is, if it’s all done right.
“When an athletic program is run with integrity and with the welfare of the student athletes as an important consideration, and they’re treated as student athletes … then the overall impact of the program on the university is positive,” he noted. “Therefore, I look forward to making this work for the university’s benefit. On balance, I find that, in the American university system, athletics are in fact a positive, not a negative, when done right and with integrity.”

Cramming for the Final
Subbaswamy said he knew a good deal about UMass before becoming a candidate for the chancellor’s position, and he’s learned a good deal more since.
Like some of his predecessors who have come from other parts of the country, he said the school appears to enjoy a better reputation — and earn more respect — outside the Commonwealth than within it.
He told the assembled press that one of the many items on his to-do list is continuation of the work to change that equation. He knows there are challenges, but, overall, he’s optimistic.
And with good reason — he has a comfort level with the stage he’ll be working from.

George O’Brien can be reached at [email protected]

Opinion
Maintaining Momentum at UMass Amherst

There were no real surprises at the elaborate press conference staged last week to introduce Kumble Subbaswamy as the chancellor-elect at UMass Amherst (see story, page 10).
The current provost at the University of Kentucky, due to assume his new post in July, said all the things that one would anticipate him saying — about taking the flagship campus to the proverbial next level, improving town-gown relations, maintaining and possibly expanding the school’s work within Greater Springfield, and striving to improve access to the university. In the course of doing all that, he used the words you would expect him to use: challenge, opportunity, relationships, partnerships, collaboration, communication, and transparency.
But he also used a word that some might not expect to hear — momentum. And he used it early and often, in phrases like ‘maintaining momentum,’ ‘building on the existing momentum,’ and others like it. And he was right to do so.
In the wake of what amounts to the ouster of Chancellor Robert Holub, it would be easy to forget or overlook the existence of a good deal of momentum at the flagship campus of the state university. Subbaswamy was wise to acknowledge it, and, more importantly, he understands that one of his primary goals is to sustain the current momentum, and in the many forms it takes.
In recent years, UMass has made great strides in its efforts to win more federal research dollars, and also in the broad and all-important category of fund-raising. Meanwhile, the many cranes operating on campus are a compelling sign of expansion and modernization.
But perhaps the most impressive gains, we feel, have come in the realm of economic development, or making the Amherst campus much more the ‘economic engine’ that area business and civic leaders have long desired — and expected — it to become.
Indeed, for years the phrase heard in the Greater Springfield area was, ‘why isn’t UMass doing more?’ And you heard it in reference to everything from a physical presence in downtown Springfield to job creation; from putting the vast resources at the Amherst campus to work helping individual businesses and economic sectors grow and thrive, to efforts to enable more area residents to attain four-year degrees. Even the football team’s ascension to the bowl subdivision connotes upward movement.
The fact that you don’t hear that phrase nearly as often indicates that the school has become far more involved in those initiatives and has created a good deal of that aforementioned momentum.
Examples abound, and include:
• Expansion efforts at the Pioneer Valley Life Sciences Institute, a collaborative effort with Baystate Health;
• The university’s lead role in making the Green High Performance Computing Center a reality in downtown Holyoke, where it is generating enthusiasm about bringing related businesses to that city;
• A project to move the university’s Design Center into one of the buildings in Springfield’s Court Square;
• The Precision Manufacturing Regional Alliance Project, or PMRAP, as it’s known, a project being undertaken with the Regional Employment Board of Hampden County and the National Tooling & Machining Assoc. to transfer technology from two departments at the university (Polymer Science and Mechanical and Industrial Engineering) to area precision manufacturers; and
• An ongoing partnership with Springfield Technical Community College to reinvigorate the Scibelli Enterprise Center on the STCC campus and, in so doing, help more fledging business ventures get off the ground or to that next level.
Together, these initiatives and many others add up to progress and (here’s that word again) momentum, not only for the university, but for the region and especially its largest city.
Subbaswamy told the press that there are many aspects to his job description as chancellor — everything from promoting the university and strengthening its brand to making sure a host of constituencies, from lawmakers to alumni, understand its true value to the Commonwealth.
But he can put ‘maintaining momentum’ at the very top of his list, and, judging from his comments, he already has.

Opinion
Sending a Mixed Message on Jobs

There are more mixed signals from the Obama administration on jobs: a craven capitulation on regulation in the name of job creation, and a surprisingly good speech by a top official on the importance of American manufacturing.
President Barack Obama will shortly sign the so-called bipartisan JOBS Act. The law is neither bipartisan nor about creating jobs. It exempts an estimated 80% of new publicly traded corporations from the Securities and Exchange Commission’s (SEC) usual disclosure requirements for up to five years after their initial public offering (IPO). 
The law was promoted by investment bankers, venture-capital firms, and the Republican leadership, who were all alarmed that IPOs (not surprisingly) have declined in today’s distressed economy. The remedy? Gut investor protections, the better to promote new stocks. 
The premise is that, by facilitating new stock offerings, the law will create jobs. Mainly, it will create jobs for one set of lawyers working to exploit the loopholes and another representing ripped-off investors. 
The law is ‘bipartisan’ only to the extent that the administration, despite the opposition of SEC Chair Mary Schapiro, didn’t have the nerve to oppose it. This is what today’s bipartisanship looks like — take-no-prisoners Republicans intimidating Wall Street-oriented Democrats.
That’s the bad news. The good news is a terrific, little-noticed speech by the administration’s chief economic official, Gene Sperling, who heads the president’s National Economic Council. In the speech, delivered recently at the National Press Club to a conference on the renaissance of American manufacturing, Sperling made arguments that are standard in circles to the administration’s left, but are rarely embraced by centrist Democrats. “We do believe that, even if today only 12% of the U.S. private-sector workforce is employed in manufacturing, it is a sector that punches above its weight,” he said, “when you take into account the outsized role that manufacturing plays in innovation through R&D investment and patents, the tight linkage between innovation and manufacturing production, the higher-wage jobs it produces, its importance for exports, the spillover benefits that manufacturing facilities have on firms and communities around them, and the deeper economic harm that comes from allowing our manufacturing production capacity to be hollowed out.”
Well-put. Citing a number of studies that justify these conclusions, Sperling added, “more than any other industry, manufacturing firms account for a disproportionate share of innovative activity in the U.S. — 70% of private-sector R&D and over 90% of patents issued. As a country, it matters where these benefits occur.”
So what, exactly, is the administration doing to promote U.S. manufacturing, big time?
Well, Sperling touted the few billion dollars the administration has spent on advanced-manufacturing initiatives, its support for clean energy and related technologies, its efforts to give manufacturing firms tax breaks, its proposal for an $8 billion Community to Career Fund to train workers for high-skill manufacturing jobs, and recent complaints against China’s protectionism when it comes to export of ‘rare earths.’ The Administration also plans a new Interagency Trade Enforcement Center (to do what the office of the U.S. trade representative should have been doing all along.)
It’s a start, and an excellent case for a bolder industrial policy and a much tougher trade strategy against foreign mercantilism — neither of which the White House is pursuing. For the most part, our trade policy is on auto-pilot, promoting ‘free-trade’ deals that turn a blind eye to foreign subsidies and promote outsourcing of U.S. manufacturing jobs. The administration’s late manufacturing czar, Ron Bloom, got no staff and was not permitted to utter the words ‘industrial’ and ‘policy’ in the same sentence.
The challenge for Sperling is to persuade his boss to turn the welcome words of this fine speech into national policy. And to stop backing totally phony Republican ‘jobs’ measures like the JOBS Act.

Robert Kuttner is co-founder and co-editor of the American Prospect.

Features
Berkshire Chamber Is Focused on Partnerships

The principals of 1Berkshire

The principals of 1Berkshire are promoting the initiative as “a one-stop shop” for economic development, according to Michael Supranowicz, second from right.


The present-day Berkshire Chamber of Commerce is the result of a merger, in 2000, of the then-so-called Chamber of Commerce of the Berkshires and the Northern Berkshire Chamber of Commerce. The result is what current president and CEO Michael Supranowicz called “the absolute force for business advocacy in this county.”
Elaborating, he told BusinessWest, “we realized that it was getting harder to keep these separated organizations doing the same thing in their own spheres of influence. But it was pretty easy for both boards to see the opportunities possible in creating one large chamber, one that could address all the business issues of the greater good in Berkshire County.”
According to the BCC mission, the chamber “will lead and advance economic development and support the civic and social welfare of Berkshire County through the advocacy and support of our members and the Berkshire community.” And through some upcoming partnerships that are just weeks away from becoming a reality, the road to meeting that mission will be easier to navigate.
One such initiative, called 1Berkshire, is just a few weeks away for its official launch. The newly branded “one-stop shop,” as Supranowicz called it, will be comprised of the BCC, the Berkshire Visitor’s Bureau, the Berkshire Economic Development Corp., and the Berkshire Creative Economy Council.
“Out here in Berkshire County, we look at ourselves as an island,” he explained. “We stand alone. There isn’t great highway access, there are still many communities absent a good access point for Internet, and we’re losing a congressman. It sometimes feels like we have to fight for everything we have here in this county, but we’ve been lucky enough to keep our interests well-contained with our organizations.
“However, because of the singularity of our physical location,” he added, “we’ve had to rely on our own ingenuity to get things done. We gave it the name 1Berkshire because we want to be unique.”
The program is just one of many strategic initiatives through which the chamber carries out its multifaceted mission. Ashley Sulock, director of Communications and Marketing for the BCC, pointed BusinessWest toward another — the chamber’s comprehensive Web site, one that functions on a variety of levels. The site contains tools for current and prospective businesses, as well as site selectors, all with the intent of growing existing businesses and recruiting new ones.
“With all of the online components,” she explained, “this chamber is really a foundation upon which you can build your business.”
For this issue and its Getting Down to Business series, BusinessWest looks at the many ways in which the BCC backs up those words.

Economic Agenda
While the current incarnation of the BCC is only approaching adolescence, the chambers that precede it date back to the 19th century. A primary reason for the merger was, in Supranowicz’s words, “The union of the two largest and most advocacy-driven chambers in Berkshire County.”
The business sector of the county is unique, both he and Sulock noted, with one big reason being its challenging location.
“Approximately 80% to 85% of our membership represent a small business profile,” Sulock said. “Berkshire County has in the neighborhood of 4,700 businesses in total, and about 4,200 of those employ 19 or fewer people.
“We have a constituency that requires very specific programming,” she added, “and we try to support that with everything from educational workshops to professional-development opportunities to advertising opportunities for the small-business community to showcase their products and services. That’s one of our primary functions, to connect these members to the community at large.”
Supranowicz said his chamber’s advocacy has multiple strategies. Legislation and a political presence comprise one technique.
“If there’s a cumbersome business regulation that we can do away with, to allow the business community to be more productive, or to have something cost less for the purposes of their bottom line, then we’ll address that,” he explained. “We speak on behalf of the business community about split tax rates,we work hard on energy costs, and we’ve been a qualified intervener at some Department of Energy hearings regarding the construction of solar arrays; we’re working with other chambers across the state with regard to alleviating the pressures of health insurance.”
But a key tool in the BCC’s toolbox is its Web site, which both administrators noted. In addition to the customary business directory found on most similar sites, the BCC’s comprehensive site contains much more. There’s a cost-of-living index calculator and several tools for site selectors — those contracted individuals who seek regional information for business clients looking for new markets.
“On the Web site, we compare ourselves to about 360 other communities throughout the nation,” Supranowicz said. “And where that leads to economic development is when our larger companies are looking to recruit. They have a base of comparable costs of living when they’re looking to bring those potential employees here. They know how much they would need to pay them in order for that person to afford the same type of living that they could have somewhere else, or wherever else they’re located.”
The Berkshire Business Real Estate Locator is another of those tools, and Supranowicz explained how it worked. “What we did is utilize the International Economic Development Council’s basic set of comparable statistics,” he explained, “to create a section on the Web site dedicated to promoting the commercial land and buildings in Berkshire County. And tied into that, we have the minimum set of demographic information that site selectors look to, when they’re comparing one region over another.”
These online tools are also helpful for the current business community, he said, and are an asset in the chamber’s legislative advocacy. “They provide economic modeling help,” he said. “We can plug an event in, and we can determine what the direct and indirect benefits are for that event. For instance, we had an auto dealer who was looking to build a second location in Pittsfield, and was applying for a TIF package. The chamber was able to tell the city council that, if he built that building, and if he put X amount of people to work, it would mean X amount more jobs in Pittsfield could be spun off of that.”

One for All
1Berkshire had its origins not long after the BCC’s own merger. In 2006, the chamber initiated the Berkshire Strategy Project, focused on the prioritized issues facing the region, and a concern with how to make the county’s economy stronger.
Concurrently, the other three partnerships all had similarly tracked projects and missions. In 2009, a “meeting of the minds” formed a steering committee, and the individual efforts were rebranded as 1Berkshire. “Ultimately, this will satisfy most of the economic-development needs in Berkshire County,” Supranowicz said.
The organization will be located in Pittsfield’s former Central Fire Station on Allen Street, which was donated by Berkshire Bank. The project will launch in a few weeks, he noted, adding that, with the new structure and new organization, opportunities for business service, and educational resources, 1Berkshire will be a model for economic collaboration across a spectrum of agencies.
“Whether a visitor comes in,” he explained, “or maybe they’re a business prospect, or a current business owner looking for some help, there’s one number to call or one building to come to, and everyone will receive the assistance of all these organizations that help to create prosperity in Berkshire County.
“We’re looked at by other parts of the state when they want an example of collaboration and how to do it right,” he added.
As a lifelong resident of Berkshire County, Sulock said she was thrilled to be part of both the BCC and its expanding partnership. “Even though our focus is on business and our membership,” she said, “there is a major benefit to the social welfare of the county, and the civic development of the community at large.
“By uniting under one roof with these other organizations,” she added, “that speaks to our contemporary perspective on how to do business, and how we want to shape the business community in the Berkshires.”

Features
Pieces Coming Together for Second Annual Business Expo

As she talked about the rapidly approaching Western Mass. Business Expo 2012, Kate Campiti put to use a phrase that has become an operating mantra for many businesses across this region: continuous improvement.
Indeed, while the inaugural expo surpassed all of its stated goals — from selling out the floor at the MassMutual Center to capturing the attention of the area’s business community (more than 2,300 guests took in the event), to providing thought-provoking seminars and special programs — the mission for year two is clear and simple: to improve upon that performance and bring more value to exhibitors, attendees, and sponsors.
And this is why a large steering committee, which began meeting earlier this year, has a lengthy list of assignments and items on its to-do list, said Campiti, associate publisher of BusinessWest, which is again presenting the expo, slated for Oct. 11 at the MassMutual Center.
Among them is the task of creating an even more compelling roster of educational seminars, designed for all levels of a company’s workforce, she said, adding that another involves bolstering two intriguing elements from last year’s show — health care and technology ‘corridors.’
Both were effective in spotlighting area businesses in those sectors, said Campiti, adding that the goal for 2012 is to make these corridors longer and, at the same time, more interactive.
“Technology is a matter that affects everyone and every business,” said Campiti. “We want to create opportunities for Expo guests to learn about the latest telecommunications technology and understand how it can help their businesses grow and become more efficient.
“Health care, meanwhile, is a vibrant, still-growing sector of the region’s economy,” she continued. “And we want to make people aware of how strong and diverse that industry is here in Western Mass.”
Another assignment for the steering committee is exploration of another corridor, one that would turn the spotlight on the region’s still-vibrant manufacturing sector, said Campiti, adding that one of the goals for organizers is to create an even larger, more diverse roster of exhibitors, one that truly reflects the depth of the business community.
And there will be more room for such exhibitors on the show floor, she said, noting that the event organizers will make use of more of the many facilities at the MassMutual Center for educational seminars and other programs, thus expanding the footprint for exhibitors.
These changes are among many developments that all point toward considerable momentum for the 2012 Expo, said Campiti, adding that another is the early return of many of last year’s sponsors, including presenting sponsor Comcast Business Class. Others that are returning are silver sponsors Health New England, Johnson & Hill Staffing Services, and Stevens 470.
There are many additional opportunities for sponsorship, she continued, adding that, by attaching its name to the Expo, a company can gain invaluable exposure on a number of levels — in print, online, and in many ways at the event itself.
For more information on the Expo or to reserve a booth, call (413) 781-8600, or visit www.wmbexpo.com or www.businesswest.com.

Health Care Sections
Unique Partnership Strives to Reduce Rehospitalizations

Dr. Cynthia Jacelon

Dr. Cynthia Jacelon says rehospitalization is a problem these days because hospitals are under increasing pressure to discharge patients quickly.

Avoidable rehospitalization, when a patient returns to acute care within 30 days of having been released, has always been an issue facing those professionals on the front lines of quality patient care.
Dr. Cynthia Jacelon is the director of the UMass Amherst School of Nursing’s Ph.D. program, as well as the scholar-in-residence at Jewish Geriatric Services in Longmeadow. Her particular field of research in health care centers on dignity of care in older adults. She told BusinessWest that the issue of rehospitalization has received renewed scrutiny in recent years due to federal health care reform.
Specifically, it is the Patient Protection and Affordable Care Act, which has numerous provisions. But one which hits the bottom line is a change in insurance reimbursements for patients who have been subject to what is called ‘avoidable readmission.’
“Rehospitalization has become a problem, in part, because hospitals are squeezed to discharge people at the moment they are ready,” Jacelon said. “Every time a hospital discharges someone at the first second that they are able to be in a different care setting, they are taking a risk that they misjudged that second. If they judge the moment correctly, they get paid for the hospital stay, and it’s all good. But if they misjudge the second, they now face financial penalties.”
However, a partnership comprised of employers, education providers, workforce-development leaders, and philanthropists, which has been in existence since 2006, is in the beginning stages of a program designed to target that concern. Among the many partners in the Healthcare Workforce Partnership of Western Mass. is the Regional Employment Board of Hampden County, where Kelly Aiken is the director of Healthcare Initiatives. She said this partnership is “invested in the future of nursing.”
As she explained, “the whole premise of the project itself is that partners have come together to solve a problem that no one organization can solve on their own. Care transitions are such a critical component of achieving all the industry’s goals around improving access, increasing quality, and reducing costs.”
Since September of last year, the program known as the Care Transitions Education Project (CTEP) has been in the first of three stages in three years to develop what those involved say is a means to directly address the issue of rehospitalization, from both a financial perspective and also that of providing the best in patient care.
And while one primary goal is to reduce financial strain due to rehospitalization, and both Jacelon and Aiken stressed that this is indeed an outcome, they said the implications for health care are nothing short of groundbreaking.
“Yes, it is a strategy to reduce readmission rates,” Aiken said. “But the genesis of our partnership has been about collaboration. It has been a perfect match for trying to advance the type of collaboration that is required amongst these settings, in education and in health care.”

Team Work
Aiken said the CTEP program would never have happened “if the broader partnership of the Healthcare Workforce Partnership of Western Mass. were not in existence.” That group is comprised of three groups:
In health care, the players are Baystate Health, Berkshire Healthcare Systems, Cooley Dickinson Hospital, Commonwealth Care Alliance, Genesis Healthcare/Heritage Hall, Holyoke Health Center, Holyoke Medical Center, Jewish Geriatric Services, Noble Hospital, Holyoke VNA & Hospice Lifecare, Sisters of Providence Health System, Mass Senior Care Assoc., Home Care Alliance of Mass., Mass. Coalition for the Prevention of Medical Errors, and VNA and Hospice of Cooley Dickinson.

Kelly Aiken

Kelly Aiken says effective care transitions are a critical part of the health care industry’s efforts to improve access, increase quality, and reduce costs.

In education, the stakeholders are American International College, Elms College, UMass Amherst, Westfield State University, and Greenfield, Holyoke, and Springfield Technical community colleges.
Finally, the workforce-development group includes the Regional Employment Board of Hampden County and its programs.
The HWPWM has many broad initiatives under its banner, Aiken said, but one of crucial importance is the CTEP. According to the State Action on Avoidable Rehospitalizations Initiative, avoidable readmission rates for patients returning into acute care are as high as 28% of all hospitalizations.
Of course, that rate has long been addressed by a health care industry seeking to offer the best in care to its clients, but the insurance reform puts readmission into high relief.
“Readmissions have long been an issue,” Aiken explained, “but never one that has been tied to reimbursement rates. Now, what is coming down the line … if a patient is going from one setting to another, and it is deemed avoidable, there are going to be changes to the reimbursement rates for Medicaid and Medicare patients. That insurance will no longer reimburse facilities if there is an avoidable readmission that takes place within 30 days of discharge.”
The CTEP timeline approaches its goals in three parts. Currently, the project is in phase one — creation of curriculum for nursing students and incumbent professionals. Subsequent stages are pilot projects to put that information into the field, and the final stage of the process is to disseminate the curriculum, findings, and information statewide. Aiken explained the steps.
“Right now, we’re developing the curriculum which will be packaged as training for our target audience — staff nurses, nurse managers, and nursing students — those health care professionals who are the point of care,” she explained.
“You take that big-picture environment where health care reform is changing,” she continued, “and then you take it down further to an individual organizational level where they understand they are not going to be reimbursed if they don’t change their process and improve their care. And then you take it down even to the unit level, where you say, ‘my workforce needs to understand how to improve care transitions so that ultimately the quality of patient care improves, and I’m going to be reimbursed in an adequate manner for the services that I’ve provided.’”
The second phase of CTEP involves pilot testing and evaluation of the curriculum, rigorously evaluated. “We will be determining if the curriculum itself can help us achieve the learning objectives that we’ve set forth,” Aiken said.
The third phase is about dissemination statewide. Aiken said the lead grantee for CTEP is the Mass. Senior Care Foundation, which is associated with the Mass. Senior Care Assoc., the trade association for long-term-care facilities.
“The fact of the matter is that we’re operating here regionally because of our history of collaboration,” she explained. “But we are working directly with a state-level organization because we believe that what we can develop here has implications across the state.”

Collaborative Effort
The curriculum is designed not for the purpose of reinvention of nursing standards, but rather to offer a new perspective on collaboration between acute and long-term care.
Jacelon said this is nothing short of revolutionary.
“Across agencies, from acute care and long-term care, there can be a lack of what I will call respect,” she said. “For instance, it’s easy for me, as a nursing-home nurse, to say, ‘well, that acute-care nurse didn’t do their job because this patient came here clearly not ready to be discharged from the hospital.’ And it’s easy for the acute-care nurse to say, ‘they were OK when they left here, so the nursing-home nurse must not have known what they were doing.’
“So one of the goals of this CTEP curriculum is to build teams of nurses across settings,” she continued, “so the nursing-home nurse can say, ‘oh my goodness, something bad must have happened on the way here, because I know Joan at the hospital would not have sent me this patient in this condition.’ And for the hospital nurse to be able to say, ‘I know those people at the nursing home do a really good job, so it’s not their care that caused this person to come back; it’s something about the patient’s condition.’”
Summing up that hypothetical scenario, she added, “if we can build that respect, then you have much better communication across the changes of settings. And once you have better communication, then you have better transfers.”

Dollars and Sense
The financial incentives behind CTEP lie first and foremost with the acute-care facilities. But Jacelon and Aiken stressed that dollars and cents are important considerations for their organizations as well. Both stressed that readmission is first and foremost a problem under the purview of quality patient care, but there are fiscal ramifications for their organizations.
“The business point comes in for us because that acute-care facility is highly invested in not having their patients come back within 30 days,” Jacelon said, “and they’re going to be shopping, if you will, for the most effective post-acute-care setting for that patient.
“If the Jewish Nursing Home’s re-hospitalization rate is less than 10%, which I’m pleased to say ours is,” she added, “and the XYZ nursing home elsewhere is 25%, where are you going to send your patients? Therein lies the incentive for us; it makes us more desirable.”
Aiken said that, from the very start of the CTEP’s existence, the REB has seen this program as a means to address new-worker and incumbent-worker training and education needs.
“One, we have staff that our employers say are not prepared to face the future of health care,” she said, “and to help them in the success of their evolving business model. So in that way, it’s an incumbent-worker training need.
“From a new-worker perspective,” she continued, “we want to make sure that we are educating our new nurses so that they are prepared to take the jobs in the region that are here. And frankly, in the work that we had been doing before, we identified that new graduates weren’t interested in taking jobs outside the hospital setting. And in some cases, the employers weren’t prepared to take new graduates.
“There’s been this model for years that your first job is in the hospital, then you get some training, and then you can go into different care settings,” she added. “Well, it’s not necessarily the way it’s going to work in the future. Fewer and fewer jobs are going to be in the hospitals, so nurses have to be prepared and willing and excited to take the jobs that are going to exist in all these other care settings.”

Goal Standard
Because CTEP is funded through a Partners Investing in Nursing’s Future (PIN) grant, a collaborative effort of the Robert Wood Johnson Foundation and the Northwest Health Foundation, both Aiken and Jacelon are eager to see the regional impact of this curriculum and its outcomes. When asked about the national implications of CTEP, Aiken smiled.
“We would love to say that we can ultimately head in that direction, but I think that we start small and see where we can go,” she explained. “But PIN is involved in 37 states. That’s an incredible network that is in the future on our stage for dissemination.
“There is a great expectations of where we could go,” she added, “but first we have to get it right. And we feel that Western Mass. is a good place to test the waters.”
As an educator who has been actively building curricula for years, Jacelon said this is a fundamental building block in how nursing will be taught. “CTEP will be part of the curriculum of nursing school,” she explained, “and it’s designed for practicing nurses and for student nurses. It’s going to fill a hole in the curriculum, in that, to date, not a lot has been taught about these issues.”
Time will tell how CTEP will help to reduce rehospitalization rates, but like their other partner organizations, Aiken and Jacelon are both proud and confident in the partnership designing the curriculum and its subsequent programs.
“But it’s very hard to say whether a project like this will globally reduce rehospitalization,” Jacelon added. “Although, if the rates in the area decline over the next three years, it’s going to be because someone has done some intervention. That is our goal.”