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Daily News

SPRINGFIELD — Dakin Humane Society will present a fund-raising event on Wednesday, Feb. 28 at the MassMutual Center in Springfield that will affectionately spoof Hollywood, the Oscars, and red-carpet fashion. Dubbed “The PAWSCARS & Red Carpet Fashion Parade,” the show will be emceed by Ashley Kohl and Seth Stutman, hosts of Mass Appeal on WWLP-22News.

Beginning with a VIP Reception at 6 p.m. and a plated dinner at 7 p.m., the evening will also include a red-carpet fashion parade featuring local people of prominence, accompanied by rescue dogs (among them former Dakin dogs, now adopted). Short videos of animals recreating iconic moments in cinematic history, created by members of the public, will also be screened during the evening.

“We’re looking forward to presenting a one-of-a-kind event with the PAWSCARS,” said Dakin Executive Director Leslie Harris. “We’re blending fashion, fun, and film with a healthy dose of humor for an unforgettable night. Plus, as our major fund-raising event of the year, it will be a terrific opportunity for our supporters to come together and enjoy themselves while providing much-needed aid for the many animals in our care.”

With a targeted audience of 500, The PAWSCARS is Dakin’s most ambitious fund-raising event in its 45-year history. Tickets for the event are available at www.dakinhumane.org for $125 per person (dinner and show) or $50 (show only).

Dakin is currently seeking video submissions from the public for viewing at the event, and the deadline is Saturday, Jan. 31. All videos will be reviewed, and a committee will select nine finalist videos to be screened at the PAWSCARS. Each of the nine people submitting a video will be awarded a free ticket to the PAWSCARS event (including dinner and entertainment).

Corporate sponsors for the PAWSCARS include Baystate Health, Piepul’s Camera Center, Clinical & Support Options, United Personnel, C.A.R. Data Management and Program Evaluation Services, Hampden Bank, and Robinson Donovan. The Republican, Reminder Publications, WMAS, the Daily Hampshire Gazette, and the Recorder are among the media sponsors for the event. Visit www.dakinhumane.org for complete contest and video-submission information, as well as additional information about the event.

Dakin Humane Society provides shelter, education, advocacy, and assistance for animals and people in need from its two locations in Springfield and Leverett. The organization shelters nearly 6,000 animals every year and provides low-cost spay/neuter surgery and vaccinations to 12,000 more. Dakin is a local, private, nonprofit organization that relies solely on contributions from individuals and businesses that care about animals to bring its services to the community.

Daily News

NORTH BROOKFIELD — North Brookfield Savings Bank recently announced a donation of $5,000 to a citizen-driven campaign to help the North Brookfield Police Department purchase a new police cruiser. The campaign was initiated by concerned citizens following the defeat of a debt-exclusion measure that would have provided funds for two new police vehicles.

“North Brookfield Savings Bank was inspired by the efforts of local residents and by the opportunity to help the North Brookfield Police Department meet the town’s public-safety needs. We cannot say enough about NBPD’s efforts protecting the community, including our headquarters and main office. We are very pleased to contribute to this unique campaign,” said NBSB President and CEO Donna Boulanger.

Added NBPD Chief of Police Aram Thomasian Jr., “the North Brookfield Police Department and North Brookfield Savings Bank have always enjoyed a great working relationship, and this donation is a great benefit to the community we share. We were truly overwhelmed by the bank’s generosity and by the efforts of those who initiated this campaign. Thank you to North Brookfield Savings Bank for all your support.”

It is estimated that one new, fully equipped police vehicle will cost approximately $40,000. To join the cause, send checks made out to the Town of North Brookfield, with the memo “Police Cruiser Donation,” to: North Brookfield Board of Selectmen, 215 North Main St., North Brookfield, MA 01535.

Daily News

SPRINGFIELD — The United Way of Pioneer Valley is once again teaming up with Yellow Cab Co. of Springfield, Williams Distributing, and Rock 102/Lazer 99.3 to offer the Dial-A-Ride program for Pioneer Valley residents to get a free cab ride home on New Year’s Eve.

The program begins on Dec. 31 at 8 p.m. and continues through 6 a.m. on New Year’s Day. During these hours, Yellow Cab will offer a free ride home to anyone in the service area. The Yellow Cab number is (413) 739-9999.

“Our goal each year is to help Pioneer Valley residents get home safely on New Year’s Eve,” said Andrea Gauvin, marketing and communications coordinator for the United Way of Pioneer Valley. “Operating a vehicle under the influence can change your life and the lives of the people that you love this holiday season. It’s not worth the risk. We want people to know that they have an option.”

The Dial-A-Ride program seeks to reduce the number of alcohol-related traffic accidents in the Pioneer Valley during the New Year’s holiday, encouraging residents to make the right choice and get home responsibly. According to Yellow Cab Co., the number of rides given fluctuates from year to year.

“We do it to give back to the community,” said Kamyar Rahmani-Kia, operations manager at Yellow Cab. “Some years are busier than others, but if we give just one ride home, it’s worth it.”

For the past 34 years, the United Way has partnered with Pioneer Valley businesses to coordinate the program. Besides Yellow Cab, Rock 102 helps with publicity, and Williams Distributing distributes promotional materials to its customers. Hundreds of local restaurants, bars, and package stores will place publicity posters in their establishments.


Daily News

PITTSFIELD — Berkshire Medical Center has been recognized as a “Leader in LGBT Healthcare Equality” by the Human Rights Campaign (HRC) Foundation, the educational arm of the country’s largest lesbian, gay, bisexual, and transgender (LGBT) civil-rights organization. This is the second year in a row that BMC has achieved this designation.

The findings were part of HRC Foundation’s Healthcare Equality Index 2014, a unique annual survey that encourages equal care for LGBT Americans and recognizes healthcare institutions doing the best work. BMC earned top marks in meeting non-discrimination and training criteria that demonstrate its commitment to equitable, inclusive care for LGBT patients and their families, who can face significant challenges in securing the quality healthcare and respect they deserve.

“We live and work in an area known for both its beauty and its diversity, and the staff at Berkshire Medical Center is committed to providing the highest level of quality care for all in our community,” said Diane Kelly, chief operating officer. “This is a remarkable distinction, and I am proud of our entire staff. It is the dedication they show each and every day in the care of each and every patient that has led to this and our many other national recognitions.”

BMC was one of 426 healthcare facilities nationwide to be named Leaders in LGBT Healthcare Equality. Facilities awarded this title meet key criteria, including patient and employee non-discrimination policies that specifically mention sexual orientation and gender identity, a guarantee of equal visitation for same-sex partners and parents, and LGBT health education for key staff members.

“Leaders in LGBT Healthcare Equality change the lives of LGBT patients and their families for the better each and every day,” said Chad Griffin, HRC president. “LGBT people should be treated equally in all aspects of our lives, and HRC celebrates Berkshire Medical Center’s staff for its tireless work to create an inclusive and welcoming environment for all patients.”

The Healthcare Equality Index offers healthcare facilities unique and powerful resources designed to help provide equal care to a long-overlooked group of patients, as well as assistance in complying with new regulatory requirements and access to high-quality staff training. For more information about the index or to download a free copy of the report, visit www.hrc.org/hei.

Daily News

SPRINGFIELD — Bright Nights at Forest Park, celebrating its 20th season, will keep the holiday spirit aglow through Jan. 4, with more than 650,000 lights lining a three-mile drive.

Displays include Toy Land, Seuss Land, Winter Woods, North Pole Village, and the iconic Everett Barney Mansion. Adding to the festivities after Christmas will be craft nights and New Year’s Eve fun. At Santa’s Cottage, children can make a free penguin thermometer or a snowman snow-measuring stick, and on Dec. 31, they will receive a free noisemaker, hat, tiara, or other festive gear, and free carousel rides sponsored by Columbia Gas of Massachusetts. The free craft is available through Jan. 4.

Also available at Santa’s Cottage is The Spirit of Springfield 1989-2014, a book showcasing 25 years of Spirit of Springfield events with hundreds of photographs. Horse-drawn wagon rides are available Fridays, Saturdays, and Sundays. Carriage rides are available Fridays and Saturdays.

Admission is $18 per vehicle Monday through Thursday, and $21 per vehicle Fridays, Saturdays, and holidays. Buses with seating for 17 to 30 are charged $70, and those that seat 31 or more are $150. Carriage rides are $75 for up to four people. Wagon rides are $9 and $7 for children 14 and under. The entire wagon can be reserved for as many as 20 passengers for $150.

The 20th season of Bright Nights is sponsored by AAA Pioneer Valley, the Arbors Kids, Baystate Health, Big Y World Class Markets, Charlie Arment Trucking, Columbia Gas of Massachusetts, Comcast, GZA GeoEnvironmental, Hasbro, Health New England, iHeart Media, Jewish Geriatric Services, MassMutual Financial Group, Mercy Medical Center, MGM Springfield, Milone and MacBroom, Moriarty & Primack P.C., Northern Tree Service, PeoplesBank, Sheraton Springfield, Shriners Hospital for Children, Siemens, the Republican/MassLive, Smith & Wesson, Tower Square, United Bank, Western Massachusetts Electric Co., and WWLP-22 News.

Daily News

SPRINGFIELD — Dakin Humane Society wants you to ring in the New Year by making a resolution to neuter your male dog or cat during its “Happy Neuter Year” campaign. Sponsored by PetSmart Charities, the largest funder of animal-welfare efforts in North America, the campaign will provide $20 neuter surgeries for male dogs and cats during the month of January.

Spaying and neutering is one of the most effective ways to reduce the homeless pet population and is safe for puppies and kittens as young as eight to 10 weeks old, according to the American Veterinary Medical Assoc.

“The start of a new year is often about making resolutions that result in better health,” said Dakin Executive Director Leslie Harris. “This terrific campaign enables people to extend that consideration to their pets as well. Neutering your animal will make him healthier and safer in the long run, and it will eliminate some of the annoying habits that intact pets exhibit, like spraying and aggression.”

This special $20 rate is less than the organization’s normal price and is available on a first-come, first-served basis. Pet parents who wish to take advantage of this offer must mention the “Happy Neuter Year” campaign when they schedule their appointment. This campaign is based on availability. Dakin Humane Society will provide 150 sterilizations for $20 in January. Call (413) 781-4019 for more information or to schedule an appointment.

Daily News

NORTHAMPTON — Salon Herdis announced that Tara Abramowicz, a Redken creative colorist and image consultant, has joined the staff. She holds several certifications, including Redken certified hair colorist and Redken certified design and finish specialist, and sharpens her skills regularly with continuing education. She also travels and educates other hairstylists on color.

“I’ve always been inspired by fashion, since I was a little girl,” Abramowicz said. “It’s great to be a part of something bigger than myself, in making people look and feel their absolute best.”

Salon Herdis is an 11-year old downtown Northampton institution, providing a full range of hair and spa services to clients looking for a big-city experience in the Pioneer Valley.

“Tara is the perfect addition to the team,” said owner Linda Hannum. “The beauty industry is one of the few industries where women take the lead, and Tara is truly a leader among her peers.” To book an appointment with Abramowicz, call Salon Herdis at (413) 586-0088.

Daily News

HOLYOKE — Three Mercy Continuing Care Network facilities have received the Excellence in Action award from My InnerView, the nation’s leading provider of performance-improvement solutions for the senior-care industry. Farren Care Center in Turners Falls, Mary’s Meadow at Providence Place in Holyoke, and Providence Place in Holyoke have been recognized for continuous quality improvement and superior resident and patient satisfaction.

According to My InnerView, the Excellence in Action award recognizes skilled-nursing and independent-living facilities that have successfully made quality a priority to better serve the needs of their residents and family members. The award is presented to facilities that maintain a significant response rate and score in the top 10% of qualifying facilities on the question “would you recommend this facility to others?”

“These facilities are staffed by respectful, compassionate individuals who strive to provide high-quality care in their daily encounters with residents, patients, and their family members,” said Daniel Moen, president and CEO of the Sisters of Providence Health System. “We are grateful for their dedicated service.”

Daily News

HAMPDEN — Wingate at Hampden, a skilled-nursing and rehabilitation center, announced it has been awarded a deficiency-free survey from the Mass. Department of Public Health (DPH). The leading measure of nursing-home excellence, a deficiency-free survey is difficult to attain because of the rigor involved. On average, fewer than 25% of facilities in the Bay State receive this designation in a given year.

“The continual pursuit of excellence in each and every department within our facilities is a central part of Wingate Healthcare,” said Scott Schuster, founder and president. “We are thrilled to see their hard work and high level of patient care being recognized at the state level.”

The DPH inspects all nursing facilities annually on an unannounced basis. Over the course of several days, inspectors thoroughly analyze and rate each facility on core criteria including residents’ quality of care, quality of life, staffing, cleanliness, safety, food preparation, medication administration, and more, for a total of nearly 200 issues. A detailed review of records is also conducted, as are interviews with residents and families.

Wingate at Hampden is one of six Wingate Healthcare facilities in Western Mass. With a specialty in providing 24/7 personalized care for Alzheimer’s and dementia patients, the community consists of carefully planned living spaces, common areas, and a multi-sensory environment that has been proven to reduce problems associated with Alzheimer’s and dementia. In addition, many staff members have received advanced Alzheimer’s-care training to better meet the needs of residents and their families.

The facility features a number of unique amenities, including a music-therapy program, outdoor gardens, a spa and salon, a deluxe open kitchen, a fitness center, a theatre, a library, activity rooms, underground parking, and more.

Daily News

BOSTON — The state Executive Office of Labor and Workforce Development reported that the seasonally unadjusted unemployment rates for November were up in 20 labor market areas and two areas remained unchanged over the month, according to the Bureau of Labor Statistics. Over the year, unemployment rates were down in all the labor market areas. The preliminary statewide unadjusted unemployment rate estimate for November was 5.2%, up 0.1% from October. Over the year, the statewide unadjusted rate was down 1.5% from the November 2013 rate of 6.7%.

During November, eight of the 12 areas for which job estimates are published recorded job gains. The largest job gains were in the Boston-Cambridge-Quincy, Framingham, New Bedford, Peabody, Worcester, Brockton-Bridgewater-Easton, Lowell-Billerica-Chelmsford, and Leominster-Fitchburg-Gardner areas. Losses occurred in the Barnstable, Springfield, Haverhill-North Andover-Amesbury, and Pittsfield areas.

Since November 2013, all 12 areas added jobs, with the largest percentage gains occurring in the Lowell-Billerica-Chelmsford, Worcester, Barnstable, Boston-Cambridge-Quincy, and Peabody areas.

Daily News

CHICOPEE — To help today’s digitally advanced students get the best possible use out of their library system, Elms College is giving the Alumnae Library a facelift this month in the form of a new ‘learning commons’ that will encourage learning through collaboration, discussion, research, and inquiry.

Learning-commons spaces are an exciting trend at higher-education institutions, driven by the increasing availability and use of digital modes of information retrieval and sharing. Students now get their information not only from texts, but also online and from each other, and academic libraries are evolving into dynamic, integrated spaces that do far more than house books. Such spaces combine the library, computer lab, research center, support services, and meeting places to give students every possible resource for learning.

Education has grown more collaborative over the years, and these common landing spots allow groups to innovate and collaborate much more freely than they could in the past, establishing connections and improving participation to promote learning and academic development.

“Students need space to work together on learning projects, access technology, utilize academic support, and explore library resources,” said Joyce Hampton, dean of Student Success and Strategic Initiatives at Elms.

The college has invested approximately $50,000 for the technology and the collaboration-friendly furniture, and also invested in a new transformer. The investment gives all Elms students — undergraduates, graduate students, and non-traditional students — a common space that is devoted to them and their scholarship, with resources designed to enhance academic success, facilitate degree completion, develop interpersonal skills, and ultimately make students more marketable.

“I am hopeful that students will view the investment in their library as an investment in themselves, and will begin to treat the library as if it were their second home,” said Anthony Fonseca, Alumnae Library director.

It’s also an investment in Western Massachusetts, as the library and its resources are open to the public. The new area will include computer workstations; lounge chairs with tablet tabletops that can be powered up; Backbone media platforms with 50-inch, wall-mounted flatscreens that allow for media sharing and collaboration; mobile whiteboards; café-height worktable areas with power and data access; mobile worktables with power access; laptops available for library use; new printer technology; and upgraded wireless capacity.

“Students will now have a comfortable and attractive space to collaborate in an area that provides the tools needed for them to do their best,” Hampton said. The learning commons (LC) will officially launch in January, she added, and after that, the space will continue to grow as needed. “We hope to learn what our students use most, as well as to understand from our faculty what components would best support students. LCs must adapt and evolve to fit ever-changing needs, so the mobile, adaptable furniture and infrastructure improvements were chosen with this concept in mind.”

Daily News

NORTH BROOKFIELD — North Brookfield Savings Bank announced that Peter Hazel has been hired as vice president and commercial loan officer.

Hazel has more than 30 years of commercial-lending and business-development experience, including as senior vice president/business banking officer at Fidelity Bank in Gardner, and vice president of Business Development and senior commercial lender at GFA Federal Credit Union, also in Gardner. He is proficient in Small Business Administration and USDA Rural Development lending programs.

Hazel joins NBSB’s growing team of business-lending experts located throughout the bank’s business centers and seven branches in Central and Western Mass. The bank has been named an SBA preferred lender, with membership in the program given only to financial institutions that have a proven capability and commitment to small-business lending and strict adherence to SBA guidelines.

“With his extensive experience and community-banking focus, Peter is an invaluable addition to our commercial-lending team,” said NBSB president and CEO Donna Boulanger. “He understands the needs of businesses and is prepared to help them grow and prosper.”

Involved in a number of local community organizations, Hazel is a Gardner Chamber of Commerce board member and finance committee member, a Community Foundation of North Central Massachusetts board member and grant committee member, a North Worcester Country Development Corp. board member, a board member and treasurer of RCAP Solutions, and a former president of the Gardner Rotary Club, where he twice received the Rotary Club’s Paul Harris Award for community service.

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CHICOPEE — Gov. Deval Patrick recently released a business plan on growth opportunities at Westover Airport, outlining numerous steps the Commonwealth and Greater Chicopee region can undertake to grow the economy in Western Mass. and to support the mission of Westover Air Reserve Base (ARB), the joint user of the military and civilian airfield.

As a result of the plan’s findings, Patrick announced four initiatives to benefit the Westover region, including the proposed creation of a UMass Amherst Research, Development, and Training Center in Chicopee.

“Westover Airport and Westover Air Reserve Base are two stellar assets with so much potential for smart growth,” said Patrick. “To support the region’s economy and potential for more private and commercial air service, I commissioned this report to look at a wide variety of options. I’m pleased with the team’s effort and with UMass Amherst’s plan to open a research, development, and training center in Chicopee to tap into the innovative minds in the city and region.”

Patrick has allocated up to $5 million to UMass Amherst to support the creation of a research and development partnership program at Westover ARB. This funding would be used to lease and renovate a vacant Westover ARB building to establish a National Aeronautics, Research, Development, and Training Center with UMass Amherst as the lead institution.

UMass Amherst is in the process of partnering with NASA on several innovative research projects leveraging promising new technologies to promote efficiencies, safety, and economic growth in aviation. This research would be performed at the proposed center by UMass Amherst and its industry partner M2C Aerospace, a Massachusetts-based, woman-owned small business.

The Commonwealth’s funding leverages $15 million in private investment and sponsored research to be conducted by UMass Amherst and benefiting federal agencies. This site would also host a school to train air-traffic controllers and pilots and provide aviation-related courses for the next generation of researchers and engineers to develop future technologies. The proposed aeronautics center will also serve as a nexus for government and industry to collaborate on future aviation initiatives. The Westover site will house state-of-the-art laboratories, including a high-fidelity, 3-D, simulation-based training capability that meets the FAA’s requirements for certifying air-traffic controllers at U.S. aviation facilities.

A significant number of air controllers in the New England region are expected to retire in the next 10 years, which will increase the demand for a modern educational facility. This approach could be adapted for new civilian controllers, which — in combination with the transitioning military controllers — would help alleviate the FAA’s shortage of certifiable controllers and allow for joint military training with Westover’s staff.

It is estimated that this partnership could generate millions of dollars annually in research, education, and training from a combination of government agencies, such as the Department of Defense, the Department of Homeland Security, NASA, the U.S. Department of Transportation, and the Federal Aviation Administration, as well as the aviation industry. This fall, Patrick celebrated the grand opening of the UMass Center in Springfield, and the Chicopee site will add to its already-strong educational assets in Western Mass.

“This partnership involving UMass Amherst, NASA, and industry will address vital national needs in the aviation sector and help revitalize the Western Massachusetts economy,” said UMass Amherst Chancellor Kumble Subbaswamy, who also serves as a member of the Military Task Force. “This is a perfect match for our role as one on the country’s top research universities, applying our expertise to enhance the safety of air travel and foster economic opportunity.”

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HADLEY — ENERGIA Fitness has announced its second location and the launch of 50/50 Fitness/Nutrition, a Balanced Approach to Health & Wellness, opening today with a limited schedule at 226 Russell St. in Hadley. The grand opening is scheduled for Saturday, Jan. 3, from 4 to 6 p.m. All are welcome.

ENERGIA changed ownership late last year and has rapidly expanded, outgrowing its space. “50/50 Fitness/Nutrition wasn’t established simply because we ran out of space or were just looking to expand on our class and personal-training offerings,” said Justin Killeen, program director and owner of ENERGIA. “We’re completely revitalizing our systems and rebranding to ensure that people really get the full ENERGIA experience. A lot of what we provide our clients with is extremely unique, almost unexplainable in a way. Every client is different. We all learn differently, respond differently to various methods of teaching, and obtain very different results. Our method of coaching and relationship building takes the average training experience and drives it where other trainers, other gyms, won’t go.”

He went on to note that one of the biggest initiatives in the new space will be to bridge the gap between healthcare professionals — doctors, nutritionists, physical therapists, massage therapists, etc. — and fitness professionals. “There is so much information and misinformation out there, so what does someone do when deciding to finally get healthy? These people are our biggest advocates when it comes to making that first step. But what is that first step? And what if it’s the wrong one? We meet with every new client to discuss our program in detail. We don’t prescribe diets, we don’t promise instant results, and we don’t injure anyone. What we do offer is a renewed sense of balance, a promise for lifestyle change, and a community of support unlike any other.”

Daily News

BOSTON — The Executive Office of Labor and Workforce Development reported that preliminary estimates from the Bureau of Labor Statistics (BLS) show Massachusetts added 13,500 jobs in November for a total preliminary estimate of 3,438,500. The November total unemployment rate was 5.8%, down 0.2% over the month.

Since November 2013, Massachusetts has added a net of 59,600 jobs, with 57,400 jobs added in the private sector. The total unemployment rate for the year is down 1.3% from the November 2013 rate of 7.1%. BLS also revised its October job estimates to a 1,600-job gain from the 1,200-job gain previously reported for the month.

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HOLYOKE — The International Volleyball Hall of Fame announced it has appointed James Leahy as its new president and Nancy Coley as a new member.

A lifelong resident of Holyoke, Leahy has been on the board of the International Volleyball Hall of Fame for two years and brings extensive expertise in fund-raising and operations to his role as board president. While his professional career is in the pharmaceutical industry, he is also co-director of marketing and sponsorship for the St. Patrick’s Committee of Holyoke Inc., a nonprofit that operates one of the largest St. Patrick Day parades in the country. He has also served on numerous other nonprofit boards, including the Holyoke Merry-go-round, the Boys and Girls Club of America, Holyoke Youth Soccer, the Westfield State University Foundation and the Greater Holyoke YMCA and Children’s Museum boards.

Coley is currently the director of Admissions at St. Michael’s Academy in Springfield and was previously a member of the communications team at Holyoke Medical Center for 29 years, serving as its public relations manager. Coley’s marketing and public-relations background will be invaluable as the Hall of Fame continues to unveil its new brand and strategic direction over the next two years.

“The staff and current board of the International Volleyball Hall of Fame are happy to welcome Nancy as a new board member and Jim as president,” said George Mulry, the hall’s executive director. “We have a board that is strategic-minded and governance-oriented, and these members fit those roles very well. We are working hard to extend our reach locally, nationally, and internationally, and both these appointments are positive steps toward that end.”

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CHICOPEE — The Elms College School of Nursing’s caRe vaN has received a one-year, $27,000 grant from the Raskob Foundation of Wilmington, Del. to expand its mobile healthcare project, which offers free nursing services to the homeless and underserved of Chicopee.

The caRe vaN is a mobile clinic run by Br. Michael Duffy, assistant clinical professor, coordinator of the Accelerated Second Degree in Nursing Program, and conventual Franciscan friar. He and nursing students provide free healthcare services, including blood-pressure checks and monitoring, blood-sugar checks, foot care, episodic first aid, minor wound care, and patient education. Since 2013, the van has set up shop on Sundays in the former CVS parking lot of the Exchange Street plaza and on Tuesdays at Lorraine’s Soup Kitchen and Pantry.

With this grant, “we’ll be able to expand mobile healthcare to the homeless. It also provides ongoing maintenance of our 1988 vintage van, which has a leaky roof and leaky window seals,” Duffy said. “We could bring on board a psychiatric nurse practitioner a couple hours a week. We also could bring on a driver, which could let us expand to a third day a week on the street.”

He also plans to use grant funds for monthly visits from a podiatrist and a barber, and even for monthly laundry vouchers for the van’s clients — all of which are services greatly needed by local homeless people. “Everyone who gets their blood pressure and blood sugar checked would get $5 toward laundry,” he said.

Without the grant, expanded services would have had to wait, Duffy said. “We wouldn’t be able to contemplate having a psychiatric RN on board. We’d have to be begging elsewhere for funding to fix our particularly leaky windshield — the rubber is shot.”

The caRe vaN helps Elms students prepare for their future nursing careers, he added. “Long-range, healthcare is somewhat headed out of the typical hospital-based model we saw years ago. It’s much more clinic-based and accessible.”

Students with experience in this kind of setting will be more marketable upon graduation, too. “It’s real hands-on work,” he said. “They’re working with folks in the community where they are. And it makes them think on their feet. The homeless are with us for a short period; it’s a transient culture, so they’re there for five to 10 minutes. How much can we get done? Can we encourage them to stay longer than just blood pressure and blood sugar?”

Working in the van also helps students live the Elms College mission of empowering students to effect positive changes in the community and in the world, Duffy said, adding it “teaches them creative ways to respond to the demands of their chosen profession — nursing — and allows them advocate for people in need. They go hand in hand, no doubt about it.”

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SPRINGFIELD — It’s been said there’s no place like home for the holidays, which was a challenge for Craig and Chris Spagnoli, co-owners of the new Q Smokin’ Good Food in Springfield. Craig and his son, Chris, recently opened the restaurant, with a menu influenced by Chris’ wife, Sarah Anne, who is originally from South Carolina. Together, they saw an opportunity to fuse southern-style barbecue with local flavor in their restaurant on State Street.

“Mason Square and the surrounding community is a really vibrant, diverse area,” said Chris Spagnoli. “There are college students and professors, businesses, public schools, and a well-established community, so we want to see the local flavor start to reflect that diversity.”

The menu includes authentic, southern-style barbecue made daily from old family recipes that are complimented by local, artisan craft beers, not to mention fan favorites for the kids, including the ‘little piggy’ pulled-pork sandwich and macaroni and cheese.

“The holiday season is a great time to get together and enjoy a family meal,” said Sarah Anne Spagnoli. “At Q Smokin’ Good Food, we have great gifts ready just in time for the holidays. From gift certificates to catering for your holiday events, we can do it all.”

Gift cards are 20% off during the holidays. Q Smokin’ Good Food is available as take-out and delivery as well as dine-in. The restaurant regularly features vintage Indian Motorcycles, as it is located directly across the street from the Indian Motorcycle Apartments that were previously the old Indian Motorcycle factory. The restaurant currently has a 1949 Indian Scout on display for a limited time, to be replaced in early January by a 1926 Indian Scout. Private collectors provide the bikes for display.

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HOLYOKE — Holyoke Mall is pleased to announce a special holiday performance of Dan Kane’s Rising Stars. They have provided entertainment for holiday shoppers at Holyoke Mall for the last nine years and will be there on Saturday, Dec. 20 from 1 to 4 p.m. Dan Kane’s Rising Stars will be performing near the newly remodeled Guest Services Center located on the lower level near Sears Court. These talented young singers will perform holiday classics along with some pop favorites.

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SPRINGFIELD — As the temperatures continue to drop, the Springfield Business Improvement District (SBID) plans to continue its Park with Ease valet program through the winter.

“We are thrilled the community has responded so positively to our valet program,” said Chris Russell, executive director of SBID. “After many conversations with stakeholders downtown, including building owners, business owners, and community members, we kept hearing the same comment about parking issues, so we have addressed the concern.”

Two valet stations are set up each Thursday, Friday, and Saturday along Main Street; simply look for the signs and valet kiosk. The first is at Court Square across from the MassMutual Center, and the other at the corner of Worthington and Main streets. Car acceptance runs from 5 to 9 p.m., with retrieval continuing until midnight. The SBID is underwriting the service, lowering the customer’s cost to just $5.

This parking solution allows the community to shop at Tower Square; dine at Theodore’s, Panjabi Tadka, Nadim’s, Adolfo’s, and the newly remodeled Student Prince (the Fort); or enjoy the Springfield Symphony Orchestra, a show at CityStage, a Falcons game, and more. For more information, visit www.springfielddowntown.com/parkwithease.

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HARTFORD, Conn. — Saint Francis Care Inc. will join Trinity Health, a leading national health system, under the terms of a definitive agreement, the two systems announced Wednesday.

The agreement outlines the creation of a nonprofit, regional health system that includes Saint Francis Care and the Sisters of Providence Health System in Springfield, already a member of Trinity Health. The organizations will combine strengths in inpatient, outpatient, and continuing-care settings to better serve patients. Together, they will expand Trinity Health’s vision of becoming a people-centered health system.

“Our focus on building a people-centered health system fits very well with Saint Francis Care’s strategy, capabilities, and commitment to their communities. We look forward to Saint Francis Care joining Trinity Health and working together to better serve people across the region,” said Dr. Richard Gilfillan, president and CEO of Trinity Health.

The new regional health system will embody both organizations’ shared commitments to Catholic values and high-quality, high-value health care. Christopher Dadlez, president and CEO of Saint Francis Care, will lead the new regional ministry.

“This is an important milestone expanding our ability to work with community physicians and clinicians to deliver outstanding, coordinated care to our patients and communities,” said Dadlez. “Together, we will take progressive, innovative steps on diverse fronts, like this one, to capture opportunities being presented by the revolutionary changes sweeping today’s delivery of healthcare. Consistent with our legacy of providing high-quality, low-cost clinical care for patients, we will continue to capitalize on initiatives that are leading-edge and sustainable, and to pioneer best-practice protocols.”

Daniel Moen will continue to serve as president and CEO of the Sisters of Providence Health System and will play a significant role in the formation of the new regional system.

“The Sisters of Providence Health System serves thousands of people every year, ensuring they receive the highest-quality care and best patient or resident experience possible,” said Moen. “United in a regional ministry with Saint Francis Care, we will expand access to our top-tier, people-centered health system.”

The merger is expected to provide better care coordination for people in New England, as well as provide models that could be shared across the Trinity Health system.

“A strategic partnership with Saint Francis Care enhances our leadership in the Hartford and Springfield regions while bringing some significant population-health management expertise into our system,” said Scott Nordlund, executive vice president, Growth, Strategy, and Innovation, at Trinity Health. “We look forward to this merger that will expand services for people and communities in in the region.”

One benefit to Saint Francis Care will be Trinity Health’s outstanding credit rating, which will significantly improve its access to capital and cost of financing.

“Saint Francis has consistently demonstrated its ability to be progressive in its delivery of world-class care while maintaining its long-standing Catholic tradition of quality and compassionate care,” said Dan O’Connell, chairman of the board of directors at Saint Francis Care. “Operating from our position of financial and clinical strength, we have been evaluating how best to position Saint Francis and continue its nonprofit status as healthcare delivery continues to evolve, and we have concluded that this opportunity provides us with the potential to create a powerful, regional presence.”

The announcement comes after eight months of discussions and due-diligence efforts to create a strategic partnership that would greatly enhance care in New England. The agreement has been approved by the Archdiocese of Hartford, which sponsors Saint Francis Care, and is subject to further approvals required by canon law, and to regulatory approvals from state and federal agencies. It is expected to be completed by late 2015.

Once the partnership is complete, Trinity Health will ensure the investment of at least $275 million over the next five years to support the healthcare needs of the community through capital projects in the new region.

Daily News

AMHERST — University of Massachusetts president Robert Caret has announced he will leave his job after four years to become the next chancellor of the University of Maryland system.

Caret, who became president of the five-campus UMass system in July 2011, begins his new position in July. Before coming to Massachusetts, he had spent much of his career at Towson University, near Baltimore, where he worked as a faculty member, dean, executive vice president, president, and provost.

“I could not say no to an offer to return to my home state, where I will be closer to my family,” Caret wrote in a statement.

He will succeed chancellor William “Brit” Kirwan, who has led the 12-institution Maryland system for the past 12 years. In a statement, Kirwan praised his successor, saying, “I’ve known Bob Caret for several years. He has had significant positive impact on each institution he has led. The University System of Maryland and the state will benefit greatly from his leadership in the years ahead.”

Caret, who will be formally introduced to the University of Maryland community at a news conference Friday, will earn $600,000 a year, and his contract will run for five years. At UMass, he was paid about $500,000 a year. He will be taking over a much larger system, with 162,000 students and an operating budget of $4.9 billion. UMass has half as many students and a budget of $2.9 billion.

Daily News

WILBRAHAM — Wild Apple Design Group has been named a Bronze winner in the 2014 Summit Creative Award competition for its creative work on the website design for Attain Therapy + Fitness. The company was selected from more than 5,000 submissions from 24 countries.

According to Amy Scott, owner of Wild Apple Design Group, “we had such a great time working with the folks at Attain Therapy + Fitness. This award really validates that, when our team of creative marketers collaborates with an excellent and open-minded client like Attain, great things will result. And we had a lot of fun in the process.”

MaryLynn Jacobs, cofounder of Attain Therapy + Fitness, added, “at Attain, we recognize the growing importance of how people use the Internet to research information on medical services such as ours. Wild Apple provided us with a website that is representative of our services while at the same time capturing our passion and overall brand. We are thrilled with the result and the ongoing support.”

This year’s panel of international judges included a host of creative directors from design agencies around the world, including Brazil, Sweden, Australia, Russia, Canada, and the U.S. Entries in 20 major categories were judged against a stringent set of standards. During the blind judging events (company names withheld), the judges searched for innovative and creative concepts, strong execution, and the ability to communicate and persuade. Winners were selected in a wide range of categories, from print and broadcast to emerging and social media.

Wild Apple Design Group, founded by Scott in 2000, offers a next-generation version of the old marketing-agency model by offering creative design and expertly leveraging technology.

Daily News

ALBANY, N.Y. — Berkshire Bank was recently honored by the Stakeholders Foundation in Albany, N.Y. with the 2014 Capital Region Community Impact Award. The foundation’s annual awards honor exemplary companies for their philanthropic and volunteer work in the Capital Region. Berkshire Bank received the Corporate Volunteer of the Year award recognizing its X-TEAM employee-volunteer program. The awards were presented in a ceremony at Proctors Theatre in Schenectady, N.Y. on Nov. 12.

The Corporate Volunteer of the Year award was presented to Berkshire for its exemplary volunteer strategy that effectively integrated volunteerism into the company’s business culture, had a sizeable impact on the community, and served as an inspiration to others. Nearly 100% of bank employees in the Capital Region have participated in one of Berkshire’s company-supported projects over the last two years.

With projects including fund-raising efforts for the Leukemia & Lymphoma Society’s Light the Night Walk, building homes with Habitat for Humanity, and work with the Regional Food Bank of Northeastern New York, Capital Region employees completed more than two dozen volunteer service projects in 2014, impacting thousands of lives and dozens of communities.

Berkshire Bank’s X-TEAM provides all employees with paid time off to volunteer at company-supported projects. Bank employees help identify, select, plan, and execute all of the company’s volunteer work. This approach allows the bank to engage staff and choose volunteer opportunities that are important to local stakeholders. The program is also another way for Berkshire to give back to the community in addition to financial contributions of more than $2 million annually through its charitable foundations and corporate support.

Daily News

LONGMEADOW — The G.W. Morisi Insurance Agency has moved to a new address after being in Springfield for 65 years. The current address is 175 Dwight Road, Suite 309, in Longmeadow.

G.W. Morisi Insurance Agency is a full-service insurance agency that has been family-run for more than 65 years. It is a third-generation family business with extensive experience in a full range of personal lines and business insurance.

Daily News

WESTFIELD — The Westfield State University board of trustees formally approved a motion at its Dec. 15 meeting naming campus and community leaders to serve as members of WSU’s presidential search advisory committee. The committee will be led by trustees Steven Marcus and Terrell Hill, who were appointed to serve as the chair and vice-chair, respectively, at the April board meeting.

“The professionals selected for the presidential search committee offer a diversity of backgrounds, opinions, and experiences that will be essential when developing criteria, evaluating credentials, and identifying candidates for the university’s next president,” Marcus said.

Committee members include Katheryn Bradford, director, Alumni Relations (APA); Junior Delgado, director, Career Services (APA); Evelyn Dina, SGA member, student representative; Joshua Frank, student trustee; Margot Hennessy, chair, Ethnic and Gender Studies, MSCA chapter president; Terrell Hill, trustee; Robin Jensen, chair, Foundation Board; Ron’na Lytle, administrative assistant, Ethnic and Gender Studies (AFSCME); Steven Marcus, trustee; Luis Perez, trustee; Carlton Pickron, vice president, Student Affairs (NUP); Henry Thomas, BHE representative; and Edward Welsh, associate professor, Mathematics (MSCA).

The Presidential Search Committee members are responsible for selecting the university’s 20th president. The committee’s first task will be the selection of an executive search firm to assist in the process. A request for proposals (RFP) was posted nationally this fall, and four firms have responded. Marcus plans to convene the search committee in early January to review the four proposals and to select a finalist for presentation to the board at its next meeting on Feb. 5. As the search gets underway, a website will be established to to serve as the official resource for information and updates on the process.

Daily News

SPRINGFIELD — Hundreds of students, parents, staff, faculty, and other supporters of Cathedral High School took to the steps of City Hall yesterday in an effort to persuade the Diocese of Springfield to rebuild the tornado-damaged school on Surrey Road. The rally capped off a day of “Save Cathedral” events around the city.

U.S. Rep. Richard Neal and Springfield Mayor Domenic Sarno attended the rally and pressed the diocese to use available money, including millions in disaster aid awarded by the Federal Emergency Management Agency, to rebuild the school.

According to Monsignor John Bonzagni, the diocese has received more than 1,500 alumni responses and more than 250 parent responses to requests for input on the fate of the school, running the gamut from rebuilding Cathedral to rehabbing it; from building a more accessible location to combining area Catholic high schools into one regional school, or even possible privatization.

A final decision by Bishop Mitchell Rozanski may not come until February, according to Bonzagni. Since the June 2011 tornado, Cathedral has been operating at the former Memorial School in Wilbraham.

Daily News

NORTHAMPTON — Which nonprofit organizations in the Pioneer Valley will be the lucky recipients of funds from the $100,000 set aside by Florence Bank in its annual Customers’ Choice Community Grants Program? Bank customers have until Dec. 31 to cast their votes.

For more than a dozen years, the program has been helping organizations throughout the Pioneer Valley. From aid to families in need of food, to training for cancer-patient counselors, to technology improvements in schools, the Florence Bank Customers’ Choice Community Grants Program typically helps about 30 nonprofits each year. In recent years, the total grant amount was $75,000. However, the bank has now increased the amount to $100,000.

The process is a simple one. Florence Bank customers can vote online (www.florencebank.com/vote) or in person at any of the bank’s branches. The program puts the sum of $100,000 up for a popular vote by allowing any account holder to nominate a local nonprofit to receive a share of the funds.

Although many banks support the communities in which they operate, the Florence Bank program is unique in that it leaves a portion of the charitable gift-giving decisions to its customers. “As a community bank, we believe strongly in supporting the communities we call home,” said Florence Bank President and CEO John Heaps Jr. “We are very pleased to be able to increase the amount of the grant to $100,000, and we strongly encourage all of our customers to make their wishes known through this voting process.”

During its dozen years, the Customers’ Choice Community Grants Program has become increasingly popular. Last year, more than 12,000 bank customers voted for the nonprofits they wanted to see benefit from this program, representing a 21% increase over the previous year. And last year, three nonprofits received enough votes for a maximum $5,000 grant: Dakin Pioneer Valley Humane Society, the Food Bank of Western Massachusetts, and Northampton High School’s PTO. Florence Bank also distributed grants to homeless shelters, survival centers, senior centers, libraries, and several schools.

Through the Customers’ Choice program, the bank has disbursed more than $650,000 in charitable grants to 98 organizations since 2002. Any qualifying nonprofit organization that receives 50 votes or more will receive a share of the funds. In order to qualify, the organization must be a 501(c)(3) or equivalent and agree to spend the donated funds on local needs.

Daily News

HADLEY — The state’s workforce and job seekers have reason for optimism, according to the economists behind MassBenchmarks, a study of the state’s economy prepared by the UMass Donahue Institute.

“State gross product growth has kept pace with strong national growth for the past two quarters,” according to the report. “State job growth has been steady, with software, information technology, and staffing-services sectors doing well. The Commonwealth’s labor force has grown consistently since June, as workers who were previously discouraged re-enter the labor market. And strikingly, Massachusetts has the fastest-growing population not only in New England, but in all of the Northeastern U.S. This is in large part due to international immigration and a lower level of domestic net outmigration than has been experienced in recent recoveries.”

The state also appears to be benefiting from a national economic expansion that is gaining traction. The national jobs report for October was strong, with more than 300,000 jobs added, an increase in the average workweek, modestly rising wages, and upward revisions in job growth for August and September. Falling oil and gas prices are putting more money in the pockets of consumers and lowering business costs.

Still, challenges remain, the report notes. “Electricity prices in Massachusetts are expected to rise steeply this winter largely as a result of the New England region’s ongoing difficulties in accessing a sufficient supply of natural gas to power its electricity generators. Rising electricity prices can be expected to partially offset the beneficial effects of the drop in oil prices and will create significant financial challenges for energy-intensive industrial users. Federal-government expenditures, long an important funding source for a variety of private-sector contractors and nonprofit research institutions (universities and hospitals), will continue to be squeezed. And, absent action on the part of the incoming governor and Legislature, state infrastructure spending will be significantly constrained in coming years now that state voters have determined that the gas tax will not be indexed to inflation.” In addition, housing production, especially single-family units, remains well below pre-Great Recession levels.

“Despite these challenges,” the report goes on, “the Massachusetts economy continues to experience solid economic growth, particularly in the Greater Boston region, and the prospects for continued growth remain strong. After a weak first quarter of the year, the Massachusetts economy has rebounded strongly. While there continue to be serious concerns about the geographically and financially imbalanced nature of this recovery, the MassBenchmarks editorial board is as optimistic as it has been in some time and expects the state’s economic expansion to continue for the foreseeable future.”

Company Notebook Departments

Paragus Recognized as Model Employer
HADLEY — Paragus Strategic IT was recently honored with an Employer of Choice award by the Employers Assoc. of the NorthEast at the organization’s Employment Law and HR Practices Conference in Sturbridge. Paragus CEO Delcie Bean was also a featured speaker at the 21st Century Talent event focused on how top employers are changing today’s workforce. Winners of the Employer of Choice award are recognized for developing a culture of transforming and rewarding employee performance. Entrants are judged in categories including company culture, training and development, communication, recognition and reward, and work-life balance. Past winners include Maybury Material Handling, PeoplesBank, and Health New England. The 21st Century Talent conference was organized by Bank of America, Commonwealth Corp., and Grads of Life. Along with representatives from Harvard and Udacity, Bean was invited to speak about Paragus Strategic IT’s commitment to the next generation of workforce. With a 546% growth rate over six years, Paragus is the second-fastest-growing outsourced IT firm in New England. Most recently, Bean started Tech Foundry, a nonprofit education program designed to provide area high-school students with strong education and career training in technology.

Nuclea Biotechnologies Secures Design Patent
PITTSFIELD — Nuclea Biotechnologies Inc. announced that it has secured a new U.S. design patent for the design of its beam-dump assembly, a mechanical component that will be utilized in multiple diagnostic applications. The beam-dump assembly is used for the detection of low-abundance proteins within microfluidic-based environments. It identifies a change in biological samples by reading laser light. This detection instrument will be used for protein detection in Nuclea’s fatty-acid synthase (FAS), HER-2/neu, and CAIX diagnostic tests, with future potential use in additional diagnostic tests. The design patent is an important step for Nuclea as the company continues to expand its intellectual property surrounding its proprietary tests and methods. “This is another milestone for Nuclea in developing new diagnostic-based technology as it relates to the analysis of fluids in a variety of diseases,” said Patrick Muraca, the company’s president and CEO. Based in Pittsfield, Nuclea, with additional operations in Worcester and Cambridge, has developed and is commercializing unique diagnostic tests for colon, breast, leukemia, lung, and prostate cancer, as well as for diabetes and other metabolic syndromes. Nuclea also performs research leading to novel molecular oncology companion diagnostics for the pharmaceutical and biotechnology industries.

Dowd Agencies Merges Indian Orchard Offices
HOLYOKE — The Dowd Agencies, a leading insurance provider serving New England for more than 115 years, announced a merger of the firm’s two Indian Orchard-based offices. Moskal-Dowd, previously located at 20 Parker St., and Orchard-Dowd, previously located at 144 Main St., have officially merged and will now operate as the Indian Orchard-based location of the Dowd Agencies located at 485 Main St. The new, 2,500-square-foot office is officially open for business. Customers and the general public are invited to visit, and an open house is planned for the spring of 2015. “One centralized location for our Indian Orchard office will increase accessibility for our customers,” said John Dowd Jr., president and CEO of the Dowd Agencies. “The benefits of the new office include ample parking, a large conference room for meetings, and, most importantly, a larger staff to provide our customers a broader service offering from one location.” The Dowd Agencies will continue to be headquartered in Holyoke, which houses the firm’s human resources department and administrative staff.

Comcast Lends Support to New Agawam YMCA
SPRINGFIELD — In response to the recent opening of the Agawam YMCA Wellness & Program Family Center, the YMCA of Greater Springfield is announcing the donation of $10,000 from Comcast. The Agawam YMCA is the latest addition to the YMCA of Greater Springfield’s many locations, providing membership and program opportunities to the Agawam region. With support from Comcast in the way of public-service announcements and direct financial contributions, the Agawam YMCA is slated to impact more than 3,000 youth, teens, families, and seniors in Agawam and its surrounding communities. The YMCA of Greater Springfield serves 115,000 members and program participants in 14 cities and towns throughout the region. The Agawam YMCA includes a health and wellness center, sauna, group exercise space, café, technology center, and community meeting space. Naming opportunities for donors are still available. To learn more about the YMCA of Greater Springfield, contact Nikki Durham at [email protected] or visit www.springfieldy.org.

Daily News

SPRINGFIELD — Springfield College was named a finalist for the President’s Award for Community Service by the Corp. for National and Community Service (CNCS). The college was one of four finalists in the education category and also was awarded Honor Roll with Distinction status in the category of general community service.

This nationwide designation is part of the 2014 President’s Higher Education Community Service Honor Roll, and recognizes institutions and their students across the country for their commitment to volunteer service. The award was based on data from the 2012-13 academic year, during which more than 3,500 Springfield College students completed more than 480,000 hours of service to the Springfield community through volunteer work, service learning, internships, practica, fieldwork, and other activities.

“Students come to Springfield College with a desire to serve and to immerse themselves in academic and co-curricular programs that will allow them to make a difference in their community,” said President Mary-Beth Cooper. “The college offers a wealth of meaningful service opportunities allowing students to develop as scholars and engaged citizens. Our students work extremely hard throughout the academic year to be part of our community. This recognition is a reflection of their continued dedication to service.”

The Springfield College AmeriCorps Program and the Partners Program remain two of the college’s constant and long-standing community outreach programs, which, combined, are responsible for the contribution of more than 50,000 hours of service. Springfield College AmeriCorps members provided more than 44,000 hours of service to 479 at-risk students from pre-kindergarten through grade 12 at Square One, Head Start, and Springfield Public Schools during the 2012-13 academic year. As part of the Student Success Corps, now known as the School Turnaround Initiative, AmeriCorps academic coaches and school counselors provided interventions and support for students struggling with low attendance, course failure in English and math, and behavioral, social, and emotional issues.

AmeriCorps literacy tutors implemented the nationally recognized Minnesota Reading Corps pre-K model in an effort to ensure that all children enter kindergarten ready to learn how to read. This pilot of the Minnesota Reading Corps evolved into the Massachusetts Reading Corps, which is currently providing early-literacy support to more than 400 pre-kindergarten students in Springfield.

“The goal of the AmeriCorps programs at Springfield College is to give students the support they need to remain on the path to high-school graduation,” said Springfield College AmeriCorps Program Director Shannon Langone. “Our programs are based on research-driven models and interventions that have been shown to effectively target risk factors for dropping out. By using what we know works in a very intentional way, we can have a measurable impact on the academic achievement of youth in Springfield.”

The AmeriCorps programs at Springfield College are funded in part by the Corp. for National and Community Service, the Massachusetts Service Alliance, the Funder Collaborative for Reading Success, and the Irene E. and George A. Davis Foundation.

For more than 20 years, the Springfield College Partners Program has paired college mentors with Springfield Public School students from both the Brookings and DeBerry elementary schools. Since the program’s inception, more than 600 elementary-school students have been mentored. Previous research indicates that youth who participate in the program report better grades, improved attendance, increased confidence about themselves and the future, and fewer behavioral issues in and out of school.

In total, more than 760 higher-education institutions were named to this year’s honor roll. From that group, four schools were selected to receive the President’s Award in one of four categories — general community service, economic opportunity, education, or interfaith community service. An additional 16 schools are named as finalists for the President’s Award, the highest federal honor a higher-education institution can receive for its commitment to community service. A complete list of this year’s winners can be found at www.nationalservice.gov/honorroll.

Sections Technology
Whalley Computer Associates Enjoys Rapid Growth

Paul Whalley (right, with Warehouse Manager Charlie Shaw)

Paul Whalley (right, with Warehouse Manager Charlie Shaw) says WCA can configure and deliver devices for any size client, from small companies to Fortune 500 firms.

When gauging his company’s place in the tech world, Paul Whalley says a little perspective is in order.

“I haven’t been to a Red Sox game where they chanted, ‘we’re number 200,’ but they don’t have 200,000 competitors,” said Whalley, vice president of Whalley Computer Associates (WCA) in Southwick, which has indeed grown from its humble origins to become the 200th-largest computer reseller in the country, placing it in the top one-tenth of 1% among approximately 200,000 players.

“I don’t think anyone pictured what this could come to,” he told BusinessWest, “but we’re very excited about where we’re going.”

Like virtually all other high-tech success stories, WCA’s beginnings were much more humble. As a part-time programming consultant in the Agawam school system in the 1970’s, math teacher John Whalley — Paul’s brother — purchased a small software-consulting firm. Working after school and during the summer from his Southwick basement, he built a small customer base.

Then, in 1979, incorporating his experience teaching his students programming on the school’s new computer, he started Whalley Computer Associates. He moved to new quarters in Southwick twice, all the while trying to convince his brother to come on board.

“My brother was a high-school math teacher, and he started this part-time,” Paul Whalley said. “I started helping him part-time, and he kept encouraging me to quit my job and go in full-time. I kept telling him, ‘I’ll quit my job when you quit yours.’”

In 1985, they did just that, with John (still the company’s president) leaving his teaching job and Paul resigning from his position as a programmer at MassMutual, in the process becoming WCA’s fourth employee. But the acquisition of customers such as Northeast Utilities, United Technologies, General Electric, and Cigna helped fund the company’s rapid growth, and WCA was on its way.

Today, Whalley boasts more than 3,000 clients, including 250 K-12 school systems, 50 colleges and universities, two dozen state agencies, more than 100 municipalities, and about 2,600 private companies — most of them small and medium-sized businesses, but also a number of major national firms.

Working out of its fourth Southwick location, a 62,500-square-foot facility on Whalley Way — as well as a 50,000-square-foot warehouse and configuration center in Westfield and an office in Milford serving Eastern Mass. and Rhode Island — WCA has recently broadened its reach across all of New England and Upstate New York, and shows no signs of slowing down.

“We want to grow in these new states exponentially, but also hold on to the valued clients we have,” Paul Whalley said. “We have so many clients who have stayed with us for 35 years.”

Rapid Growth

At a time when the economy was struggling to shake off the Great Recession, WCA thrived, posting sales growth of 50% in 2010, 38% in 2011, 50% in 2012, and 10% in 2013, and, boosted by recent expansion into New York, is on track to grow by at least 25% this year.

“Obviously, we think the model is working,” Whalley said. “We know the economy has not done well the last few years, but we’re growing.”

That growth has come on the heels of a significant evolution in what WCA does. What started as a software-consulting firm now manufactures computers and other devices for major brands. In so doing, WCA is the largest reseller of Lenovo products in the U.S. and has been the top reseller for Dell in the Northeast in five of the past 10 years.

WhalleySouthwick

Top: WCA’s 62,500-square-foot headquarters in Southwick. Bottom: the company’s Milford office, serving Eastern Mass. and Rhode Island.

Top: WCA’s 62,500-square-foot headquarters in Southwick. Bottom: the company’s Milford office, serving Eastern Mass. and Rhode Island.

“Fifteen years ago, we were primarily known as a a desktop deployment company. If a school needed 200 desktops or a business needed 10 or 25 or 500 desktops, we’d get them all prepared, imaged, configured, and delivered. But for the past 10 years, we’ve built up a very good engineering team and a strong professional-services group,” Whalley explained. “We were like everyone else 15 years ago; now we’re one of the leaders when it comes to designing, implementing, and then maintaining data centers.”

The expansion of WCA was boosted significantly when one of its Milford-based sales representatives, Peter Aldrich, began selling products to EMC Corp., which became, and remains, Whalley’s largest client.

In addition, “we have 12 Fortune 500 companies and a lot of very large businesses. Friendly’s has been a client for 25 years; we’re proud to have them as a client, and, I think, they’re proud they do business locally. We do business with one of the largest apparel retailers in North America; we’re a supplier to one of the largest pharmacy organizations in the U.S., one of the largest financial institutions in the U.S., several retail organizations; we’re vendors to one of the largest technology companies in the world. There are probably 35 to 40 clients that we could name that everyone would recognize.”

The rest are the smaller type of business characteristic of the Pioneer Valley, which see value in WCA’s size and market position.

“We think our success really comes from focusing on providing tremendous value,” Whalley said, comparing WCA to the handful of what are known as direct marketing resellers, or DMRs, like CDW and TigerDirect.

“Although we’re smaller than them, we can match their pricing, and unlike them, we’re not mainly a telemarketing organization. It’s a different model, and I’m not knocking their model; they’re doing billions. But what our customers like about us versus them is that we can provide equal or even better pricing, but we’re a much more fast-moving, flexible, entrepreneurial company instead of a mega-corporation with lots of layers of management.”

The average computer reseller in the U.S. boasts 12 people and posts about $1 million in sales, Whalley noted, and WCA is in an enviable middle ground between them and the DMRs.

“We find ourselves in the sweet spot — there are maybe 50 like us in the country, in the middle, not small but not huge. I think that’s a perfect spot to be, where we have a combination of more resources than the small guys, but all the flexibility to move fast and customize with customers who are looking for that. Those mega-companies have their place, but we’ve found a very nice niche, and obviously, we’re in a good spot.”

Service First

WCA currently boasts 140 employees — 30 in sales and 100 focused on engineering, installation, maintenance, and support.

“I don’t know of anyone who has a service group of 110 people in New England or New York,” Whalley said. “We’re incredibly blessed with a very talented group of professionals, most of whom have been here more than 10 years. So, now that we’re moving into new states, we have a nice blend of seniority and people just getting into the industry.

“We’re a family company,” he added, “but we consider as family the long-time employees who’ve stuck with us.”

Those include a business-development team that makes outbound calls all day, “which the DMRs do, but not many people in our category do that. It’s a three-person team calling out all day, looking for business and appointments for our salespeople.”

Another way Whalley stays focused on growth is through some 30 training events a year intended to help its employees stay apprised of the latest technology.

“We consider ourselves customer-centric but vendor-agnostic,” he told BusinessWest. “We sell nearly all the major brands of the major products. We go in, listen to what the client needs and what their preferences are, and produce what we feel is the best solution. They may take the suggestion or buy something else; it’s their choice.”

WCA’s broad reach allows it to price competitively without being beholden to one brand, he explained. “I think people appreciate the fact that we’re not coming in telling them to buy this one thing. Frankly, if they want something and our product selection doesn’t match up, then we’ll tell them that. Ultimately, if we keep doing the right things for the client, we’ll succeed.”

He also recited a four-part creed posted over a set of warehouse doors on Whalley Way: “One: if in doubt, do what’s best for the customer. Two: if in doubt, do what’s right for the whole company. Three: if in doubt, do what’s best for your department. Four: if in doubt, do what’s best for you. Basically, the customer comes first. If you think of the customer first always, we’re going to do just fine.”

From the earliest days of working for his brother’s tiny company, Whalley has understood how important customer service is in the technology field.

“If your laptop breaks, you can probably use someone else’s for a day or so, or call and get it fixed. What really matters is that the network doesn’t go down. Take the cost of someone not working and multiply that by the size of your workforce, and it can cost a tremendous amount of money,” he said. “We have a top engineering team designing rock-solid data centers, and when there’s trouble, they can respond very quickly. It makes us a strategic partner with our clients; they buy things from us, but when problems occur, it’s on us to take care of them.”

Looking forward, Whalley said the company doesn’t want to rest on its laurels, but aims to move forward from a recent reorganization and several years of impressive growth to become an even more widely recognized name.

“On the engineering side, we’ve made huge strides, and we have one of the best engineering programs in the region,” he told BusinessWest. “We want to be one of the top two or three in New England and the Northeast. I think we’re headed that way, but there’s more work to be done.”

At the end of the day, however, it’s not about size, but service.

“We have to provide our clients with the best possible products at the best possible price with the best possible follow-up,” he said, “because, if we don’t, there are 200,000 others who would love to do it. We remind ourselves of that every day.”

Joseph Bednar can be reached at [email protected]

Environment and Engineering Sections
UMass Takes Leadership Role in Clean-water Innovation

David Reckhow

David Reckhow says state and federal investments in his department’s work may lead to breakthroughs in the way water is treated worldwide.

David Reckhow says water treatment is ripe for innovation.

“We’re working with technologies that are about a century old. We haven’t really advanced all that much over the past 100 years,” said the professor in UMass Amherst’s College of Engineering. “Think about biotechnology or information technology, and all the advances that have been made over the past century. Now imagine what our lives would be like if we had 100-year-old information technology.”

But that’s what water-treatment workers must deal with. Admittedly, one reason is that the processes in use have worked remarkably well at keeping people safe.

“Most of the water treatment being done in this country uses what we call conventional technology, which is fairly simple,” he told BusinessWest. “It involves simply adding a coagulant to untreated water, which allows particles to settle. We send the particulates through a filter, add chlorine as a disinfectant, and we’re done. That technology was developed around the turn of last century, and it’s been in use for 100 years. And it’s been great, because it’s controlled cholera and protected us from other waterborne diseases.”

However, other problems have emerged over time, such as a possible link between long-term chlorine exposure and increased risk of bladder cancer. “It tends to result in elevated levels of some carcinogenic compounds and can cause chronic diseases,” Reckhow said. “So, we’ve solved some acute-disease problems, but now we have some chronic-disease problems.”

That’s one example of why Reckhow’s leadership of the Environmental Engineering and Wastewater Resources Group, a division of the university’s Department of Civil and Environmental Engineering, is so important.

“We’ve been doing research on water for the 29 years I’ve been here,” he said. “We have a very active group — one of the leading groups in the country in this field — but we’ve been a well-kept secret. Not many people outside the field know about what we’re doing. But when something like this happens, people take notice.”

‘This’ refers to a $4.1 million grant Reckhow recently garnered from the U.S. Environmental Protection Agency, which will fund a national center for drinking-water innovation on the Amherst campus. That comes on the heels of Gov. Deval Patrick’s recent signing of a water-infrastructure bill earmarking $1.5 million from the state Department of Environmental Protection for water innovation.

The federally funded center will be one of two national research centers — the other is in Boulder, Colo. — focused on testing and demonstrating cutting-edge technologies for drinking-water systems. The Patrick administration, through the Mass. Clean Energy Center (MassCEC), supplemented the federal investment with a $100,000 grant for other water-innovation projects on campus.

In short, UMass is tapping into significant state and federal resources to move water research and treatment well forward into the 21st century — a time when rising global population and other factors threaten to make drinkable water the pressing issue across the planet.

Particle Man

In a tour of his department’s laboratories, Reckhow showed BusinessWest several high-tech pieces of equipment, including a $650,000 Xevo liquid chromatograph mass spectrometer manufactured by Waters Corp. in Milford, and used to identify the type and amount of chemicals present in a water sample.

“We got a grant for $700,000 to buy this thing, and we’re getting it up and running; we’re just about there,” he said. “We’ve been slowly outfitting the lab, so we probably have the best water-engineering testing laboratory in the country.”

The $4.1 million EPA grant will expand this work, funding the creation of the WINSSS, or Water Innovation Network for Small Sustainable Systems. The EPA intends to use this center and the one in Colorado to test and refine emerging water technologies for the betterment of the water utilities across the country.

“The EPA center is charged with developing technologies that are most appropriate for all drinking-water systems,” Reckhow said, adding that the work will be aimed at improving small treatment systems, which typically don’t have the resources of larger systems to solve their own problems. In addition, 97% of drinking-water systems in the U.S. are considered small.

engineering labs at UMass

The $4.1 million EPA center will be built near the engineering labs at UMass (pictured), where the Environmental Engineering and Wastewater Resources Group conducts its research.

“It’s really challenging — they’re just overwhelmed,” he added. “Often, very small operations in small communities don’t have the budget to hire people focused only on water. What they really need is help in having access to technologies that are inexpensive, that are green, that don’t require a lot of energy, don’t require a lot of attention and maintenance. These are some of the characteristics we look for; even big utilities would like that. Our task is to develop these technologies to the point where we can hand them of to another entity to carry them to the market.”

That could be one role for the New England Water Innovation Network (NEWIN), which has been working with UMass on ways to move early innovations into pilot tests and into use by the public and private sectors. Having traveled with Patrick to Israel and Singapore to see model water-innovation networks first-hand, Reckhow wants to help the campus create similar infrastructure for Massachusetts.

He noted that the industry faces a barrage of challenges, from the regulatory environment and increasing competition for water supplies to contamination and climate change. So they want to develop partnerships designed to foster a constant back-and-forth between innovators, researchers and end users.

One ongoing area of research involves ferrate, a compound produced by mixing iron salt with chlorine before it is used to treat water. The process eliminates much of the chlorine and has proven comparable to chlorine as a disinfectant, without the side effects.

“Ferrate may help us back off the chlorine a little bit and reduce the concentration of some of the carcinogenic byproducts we get,” Reckhow said. “It’s a green chemical because it doesn’t use chlorine, and we make it on site; there are various ways of making it.”

That’s only one of many promising efforts, however. “Before we received the grant, we identified 16 projects representing different technologies we’re going to work with,” he told BusinessWest. “The technologies we’re developing will ultimately help to alleviate some of those problems, especially if we can come up with better ways of taking used water to make it reusable.”

Singapore, for instance, is one country which has instituted water reuse. “Singapore has to do it because it’s a small land mass, and they’re at the mercy of their neighbors to get supplemental water beyond what falls as rain on that small country,” he said. “They have been forced to deal with this issue, but we think there are better ways to do this.”

As the governor noted at the press conference announcing the grant, “all over the world and right here at home in the Commonwealth, water challenges are threatening the environment and the economy. Investing in the development of water-innovation technologies not only protects precious natural resources and public health, but creates high-quality local jobs.”

Trial and Error

Among the projects UMass and NEWIN are collaborating on is the development of physical facilities for entrepreneurs in water-testing technology. One of those is a university-owned parcel of land adjacent to the Amherst Wastewater Treatment Plant, where UMass had built a wastewater pilot testing plant during the 1970s.

“It’s old and outmoded and not used, but we’re trying to get money from the state to rebuild it, so it’s a facility that can be used by companies making water-technology devices — startups or established companies or, for that matter, someone who just has a really good idea,” he explained.

“This is perceived as a real need in the industry, holding Massachusetts — and the whole country, in some respects — back a little bit: the lack of existing facilities. It’s expensive to do this. We have an earmark in the environmental bond bill to rebuild this pilot plant so it could be made available to anyone in the community — in reality, anyone in the country.”

WINSSS will focus on bringing early innovations to where they can be pilot-tested, an initiative that could spur the economy, Reckhow said, considering that the global water industry is estimated to generate as much as $600 billion annually. With about 300 institutions in Massachusetts involved in water technology, NEWIN was formed to connect these players and help convert their ideas into workable products.

“The EPA center will be focused on early-stage development of technology, and the mandate is to work on technologies that are most appropriate for small drinking-water systems,” he said, adding that those technologies often carry over into larger systems, particularly wastewater. Meanwhile, the restored testing plant will focus primarily on small to medium-sized wastewater systems, generally later-state development. “Together, they mesh nicely.”

He noted that the MassCEC grant will pay for a mobile pilot unit — a 35-foot trailer fitted with high-tech equipment — that will bridge that gap between early-stage and late-stage innovation and allow UMass to test treatment devices on site in the Commonwealth and beyond. Meanwhile, a recent grant from the National Science Foundation has helped fund the latest, most sensitive equipment for measuring contaminants in drinking water and wastewater.

It’s an issue of particular concern in areas like Cape Cod, which has been dealing with a growing problem of contaminants leaching from wastewater to groundwater to residential wells — just one of the public-health concerns being monitored in Reckhow’s laboratories.

“Providing safe, clean drinking water is critical for maintaining the health and security of the Commonwealth,” said UMass Amherst Chancellor Kumble Subbaswamy. “Researchers here at UMass Amherst are on the front lines of efforts to make sure that clean water is a reality for all our communities and citizens.”

Global Resolve

Reckhow and Patrick have been involved with the Massachusetts-Israel Innovation Partnership (MIIP), launched in 2011 after the governor participated in a trade mission to Israel. During that 10-day mission, a coalition of the state’s leading business executives and senior government officials explored growth opportunities of common interest for Massachusetts’ and Israel’s innovation industries.

One of those interests was safe water — and concern over this issue is only expected to increase in the coming decades.

“They talk about water being the next oil,” Reckhow said. “We’re running out of quality water. There’s plenty of water on the planet, but most of it is not usable; the water in the ocean is not usable, or, at least, it’s very expensive to use. So, as we move forward, there’s going to be more conflict over existing high-quality water sources. We have seen it in the Middle East for a long time, but it’s going to be more widespread.

“It’s an issue of national security around the world,” he added. “Israel has made some good strides. And we’re addressing some of these issues here in Massachusetts.”

Joseph Bednar can be reached at [email protected]

Chamber Corners Departments

AFFILIATED CHAMBERS OF COMMERCE OF GREATER SPRINGFIELD
www.myonlinechamber.com
(413) 787-1555

• Jan. 7: ACCGS Business@Breakfast, 7:15-9 a.m., at Ludlow Country Club, One Tony Lema Drive, Ludlow. “Putting the PIONEER Back in Pioneer Valley” is the name of the program, to be led by Paul Silva, executive director of Valley Venture Mentors, and Natasha Clark, founder of LionessMagazine.com. Saluting: Dr. Mark Keroack, new CEO of Baystate Health, and Andrew Associates, celebrating its 30th anniversary. Cost: $20 for members ($25 at the door), $30 for general admission.

GREATER CHICOPEE CHAMBER OF COMMERCE
www.chicopeechamber.org
(413) 594-2101

• Dec. 17: December Salute Breakfast, 7:15-9 a.m., at the Castle of Knights, 1599 Memorial Dr. in Chicopee. Cost: $20 for members, $26 for non-members
• Dec. 18: Mornings with the Mayor, 8-9 a.m., at the MassMutual Learning & Conference Center, 350 Memorial Dr., Chicopee. Coffee and light breakfast refreshments will be served, while Mayor Richard Kos provides updates and news about what’s happening in Chicopee. The mayor invites chamber members to submit questions, concerns, or ideas for discussion by Dec. 16 to chamber President Eileen Drumm at [email protected]. This event is for Greater Chicopee Chamber members only and is free, but registration is required.

GREATER EASTHAMPTON CHAMBER OF COMMERCE
www.easthamptonchamber.org
(413) 527-9414

• Jan. 12: “Getting Down to Business about Business,” 8-9 a.m., hosted by Web-tactics Inc., 83 Main St., Easthampton. Mayor Karen Cadieux will be available for casual question-and-answer sessions. RSVP to the chamber at (413) 527-9414 by Jan. 1.
• Jan. 22: Chamber Annual Meeting and Awards Dinner, 5 p.m., hosted by Southampton Country Club. The event will feature presentation of Business of the Year awards and celebrate member milestones. For more information, contact the chamber at (413) 527-9414 or e-mail [email protected]
• Feb. 14: 2nd Annual Easthampton WinterFest — Fall in Love with Winter, starting at 11 a.m. The Nashawannuck Pond Steering Committee and Greater Easthampton Chamber of Commerce invite you to the WinterFest, a community-wide event that features family-friendly winter activities held throughout the day. They include an historical ice harvest on Nashawannuck Pond, horse-drawn wagon rides, snowshoeing, snow sculpture, a chili cook-off, a community bonfire, and much more. There will also be winter-themed indoor activities for all ages. Most events are free or by donation. A lineup of the day’s events will be posted on www.nashawannuckpond.org.

GREATER HOLYOKE CHAMBER OF COMMERCE
www.holycham.com
(413) 534-3376

• Dec. 17: Chamber After Hours, 5-7 p.m. Sponsored and hosted by the Delaney House in Holyoke. This business networking event includes a 50/50 raffle, door prizes, and money (scratch ticket) tree. Cost: $10 for members, $15 for the public. To sign up, call the chamber at (413) 534-3376 or visit holyokechamber.com.
• Jan. 8: Winners Circle 2015 Reception, 5-7 p.m., at the Yankee Pedlar, 1866 Northampton St., Holyoke. Sponsored by Ross Insurance. We invite you to attend this enjoyable event where we honor all of our local and state elected officials. Tickets are $27. To sign up, call the chamber at (413) 534-3376 or visit holyokechamber.com.
• Jan. 13: “How to Start and Maintain Your Business — Finding a Location,” 5:30-7:30 p.m., at the chamber office, 177 High St., Holyoke. Join us in this workshop series as members of the chamber teach members of the community the steps it takes to build a successful business. Cost: $20 per session or $175 for the series.

GREATER NORTHAMPTON CHAMBER OF COMMERCE
www.explorenorthampton.com
(413) 584-1900

• Dec. 10: Free Internet Marketing Seminar, 8:30-10:30 a.m., at the chamber office, 99 Pleasant St. Continental Breakfast will be served at 8 a.m. Admission is free. Topics include:
— How the world has gone mobile;
— The importance of responsive mobile sites;
— The power and accountability of search;
— The effectiveness of display, Facebook, and news feed ads; and
— Twitter, GooglePlus, and other social media.

• Dec. 15: New member orientation, 3-4 p.m., at the chamber office, 99 Pleasant St. This is the chance to tell us more about your business and how the chamber can best serve you. Meet other new members and learn how to make to the most of your chamber membership. Admission is free. RSVP to (413) 584-1900 or [email protected].
• Jan. 7: Arrive @ 5, 5-7 p.m., at McKenney Electric, 100 Northampton St., Holyoke. Sponsored by King & Cushman. Cost: $10 for chamber members.
• Jan. 27: New member orientation, 3-4 p.m., at the chamber office, 99 Pleasant St. This is the chance to tell us more about your business and how the chamber can best serve you. Meet other new members and learn how to make to the most of your chamber membership. Admission is free. RSVP to (413) 584-1900 or [email protected].

GREATER WESTFIELD CHAMBER OF COMMERCE
www.westfieldbiz.org
(413) 568-1618

• Dec. 19: Holiday Breakfast, 7:15-9 a.m., at Tekoa Country Club, 459 Russell Road, Westfield. Platinum sponsor: Westfield State University. Gold sponsor: Berkshire Bank. Silver sponsor: Easthampton Savings Bank. The guest speaker is Beth Cardillo, executive director of Armbrook Village, who will present “Westfield: A Dementia-friendly City.” The chamber will be collecting the following high-demand items for the Westfield Food Pantry: Pasta, pasta sauce, macaroni and cheese, canned fruits and vegetables, tuna, soup, rice, cereal, peanut butter, jelly, juice, coffee, and tea. A cash donation to the Westfield Food Pantry will also be accepted. Cost: $25 for members, $30 for non-members. For more information or to donate a raffle, contact Pam at the chamber office at (413) 568-1618.
• Jan. 5: January Mayor’s Coffee Hour, 8-9 a.m., at MoFroYo, Little River Plaza, 617 East Main St., Westfield. This event is free and open to the public. To register, call Pam at the chamber office at (413) 568-1618 or e-mail [email protected].
• Jan. 14: January After 5 Connection, 5-7 p.m., at the Arbors of Westfield, 40 Court St. Sponsored by Susan Allen Financial. Cost: $10 for members, $15 cash for non-members. Refreshments will be served. Bring your business cards and make connections. To register, call Pam at the chamber office at (413) 568-1618.

WEST OF THE RIVER CHAMBER OF COMMERCE
www.ourwrc.com
(413) 426-3880

• Jan. 15: Networking Lunch, noon to 1:30 p.m., at Lattitude, 1338 Memorial Ave., West Springfield. One must be a member or guest of a member to attend. Enjoy a sit-down lunch while social networking with fellow chamber members. Each attendee will get a chance to offer a brief sales pitch. The only cost to attend is the cost of your lunch. Attendees will order off the menu and pay separately the day of the event. Please note that we cannot invoice you for these events. For more information, contact the chamber office at (413) 426-3880 or e-mail [email protected]

YOUNG PROFESSIONAL SOCIETY OF GREATER SPRINGFIELD
www.springfieldyps.com

• Dec. 17: CEO Luncheon, 1:15 p.m., at Cambridge College, Tower Square, 1500 Main St., Springfield. The guest speaker will be Amy Scott of Wild Apple Design Group.
• Dec. 18: December Third Thursday, 5 p.m., at the Community Music School of Springfield, 127 State St., Springfield. CMSS is dedicated to inspiring people of all ages to begin or renew a lifelong journey into the joy of music and the arts, making this experience accessible and affordable to all people in our community. It offers instruction in classical, jazz, Latin, gospel, and other popular music styles to individuals and families of diverse backgrounds and cultures, ages, abilities, talents, and financial needs. During the event, tour the facility and listen to live music from the talented CMSS students. Parking is available in the CMSS lot on Stockbridge Street. Light refreshments and a cash bar will be provided by Elegant Affairs.

Cover Story Economic Outlook Sections
Region’s Economy Gets a Jolt of Vibrancy

EcoOutlookDPartSince the end of the Great Recession in 2009, economic expansion in Western Mass. — and many other parts of the country as well — has been, in a word, limited.

And these limits have resulted from a host of factors that have stood in the way of more profound recovery. They include everything from lackluster hiring trends to high energy prices and their impact on businesses and consumers alike; from economic turmoil abroad, especially in Europe, to political chaos in Washington, as with the so-called fiscal cliff of early 2013; from a floundering housing market to a persistent lack of confidence among business owners.

But as the new year approaches, say experts we spoke with, much of this whitewater seems to be giving way to smoother conditions that are much more conducive to progress. The coast isn’t clear, they imply, but it is much clearer.

Indeed, Bob Nakosteen, a professor of Economics at the Isenberg School of Management at UMass Amherst, told BusinessWest that he sees positive signs almost everywhere he looks, something he hasn’t been able to say for at least the past seven years.

That includes the latest employment statistics for the Bay State, which show unemployment in Springfield at 8.4% (down from 10.6% a year ago), which he considers a bellwether.

“What’s happening now is that the economic recovery is actually permeating Western Massachusetts, something you couldn’t say over the past several years,” he noted, adding that Boston, Cambridge, and other communities have enjoyed a far-more-robust recovery. “If you look at the employment numbers, we’re adding jobs in this part of the state, and that’s a really good development.”

That also includes the gas pump, where the prices for regular are now below $3 a gallon in all but a few of the 50 states and below $2 in a few (Oklahoma, for example). By all indications, they should stay at those levels, or drop even further, in the weeks ahead.

“And this simply puts money in people’s pockets,” Nakosteen explained. “When you pay for gas at the gas station, most if that money leaves the state — some of it stays, but most of it just goes away. Now, that money is staying in people’s pockets, but hopefully not for long; there are some estimates that people will spend at least half of what they save at the pump, and that goes to local businesses.”

The positive trends also include the housing market, the balance sheets of both businesses and families (both are carrying less debt), and consistently rising numbers when it comes to business confidence.

And then, there’s that $800 million casino project in Springfield’s South End. It isn’t officially underway yet — at least in terms of demolition or construction — but it is already generating excitement, movement within the long-stagnant commercial real-estate market, and talk of opportunities in many forms.

“We’ve had two vendor fairs, and they were very well-attended by small and medium-sized businesses who are looking at the possibility of doing business with the casino, and that’s a real positive sign,” said Jeff Ciuffreda, president of the Affiliated Chambers of Commerce of Greater Springfield, noting that there is anticipation with regard to jobs — both construction and permanent — and the casino’s vast potential for bringing more meetings and conventions to the city and region as a whole.

Meanwhile, the announcement that Changchun Railway Co. will be building subway cars in the former Westinghouse site has spurred anticipation of more than 150 well-paying manufacturing jobs as well as hopes for further growth within the region’s once-prominent manufacturing sector.

Despite all this welcome news, there are some points of global economic concern, said Cliff Noreen, president of Springfield-based Babson Capital Management LLC. He cited everything from a slowing growth rate in China to falling bond rates in many European countries to the fact that, while corporate profits are soaring, that wealth is, by and large, not being shared with employees.

The $800 million MGM Springfield

The $800 million MGM Springfield, due to start taking shape in Springfield’s South End, is one of many sources of optimism across the region.

“In the third quarter, U.S. corporate profits were up 9% on revenue growth of 4%,” he explained. “And this results from a very intense focus on managing expenses, which is to the detriment of employees; wages as a percentage of GDP have dropped to 43%, the lowest level in years.”

But, overall, Noreen and others are generally optimistic about the year ahead, so much so that the adverbs ‘guardedly’ and ‘cautiously,’ which have preceded that term since the recession officially ended nearly six years ago, have been generally dropped from most commentary.

“I do think that the mood of small-business owners is positive — I sense a better buzz, a better feel now than I have in the past several years,” said Ciuffreda. “Some of this is downtown-centric, with UMass here, the progress at 1550 Main Street, NPR’s new facilities, new tenants in 1350 Main St. … the feeling is a lot better; the city is more positive than I’ve ever seen it.”

Fueling Speculation

Like Nakosteen, Noreen called falling gas prices a form of economic stimulus, and he offered some eye-opening numbers to get his point across.

“Every penny that gas drops results in $1.3 billion of additional money or funds for consumers and business in the United States — discretionary spending,” he explained. “Gas has dropped approximately 55 cents from the beginning of the year, which should result in a savings of $73 billion, which is effectively stimulus, which comes out to about four-tenths of 1% of GDP.”

Nakosteen cited estimates that the average family will save perhaps $60 a month due to the falling gas prices. “And if you do the arithmetic, take half that and add that up over a whole lot of households, that’s really money being spent in the region,” he said. “And from all I’m reading, this decline in fuel prices is not going to be short-lived; it’s going to last for a while.”

This windfall — unexpected but in some ways not surprising, given the explosion in the production of shale oil in this country — is just one of many reasons, large and small, for rising optimism regarding the economy, even as those numbers are tempered by the damage done to the energy sector when oil falls to below $70 a barrel.

Nakosteen said the improving employment numbers are equally important, if not moreso.

Cliff Noreen

Cliff Noreen says that, despite general optimism about the economy, there are many factors, here and abroad, that could impact the pace of growth.

Elaborating, he noted that, for the most part, whatever recovery this region has enjoyed over the past several years has been generally of the jobless variety. But recent employment reports show that perhaps that scenario is changing.

“It’s been really a slow slog,” Nakosteen said of employment in the four western counties and especially Springfield. “Maybe the recovery is really gaining traction in this part of the state, and recent developments are only going to help.”

With jobs come disposable income and a resulting trickle-down, said Noreen, noting quickly that optimism does need to be kept in check by the fact that many jobs being created, not only in Massachusetts but nationwide, are part-time in nature, and with wages that are not keeping pace with inflation.

“More than 321,000 new jobs were created on a net basis in November,” he said, citing the most recent jobs report. “Our concern, and we’ve been saying this to clients all year, is that the quality of jobs is not what it used to be, and many of these jobs are part-time jobs, they’re in service-type industries that are very low-wage, and many of the jobs are being taken by workers over 55 years old, either because they want to work or they need to work.”

But, overall, the job growth is being seen as a positive sign for the region’s economy, as is the growing confidence among business owners, said PeoplesBank President Doug Bowen, who cited not only the Associated Industries of Massachusetts’ monthly business confidence index and its recent steady improvement, but also trends and activity he’s noticed locally.

“The Massachusetts economy is on track to strengthen, with solid economic growth, and add more jobs in 2015,” he said. “We have a positive outlook for Western Mass. Companies in our portfolio, in general, are doing well and showing moderate growth. Some of these business owners are selectively investing in capital equipment and, to a lesser degree, new facilities.

“But we are seeing growth,” he went on. “We’re seeing some that are adding additional shifts, which always precedes the actual physical construction of new space.”

One of the sectors where he’s seeing such movement is aerospace, or machine shops, which he considers a positive sign because those jobs are generally well-paying. But he’s also witnessing growth in other manufacturing, healthcare, hospitality, and IT.

He said that most of these expansions are resulting not from speculation, but rather from current backlog and existing orders, which leads some to speculate on how long this might continue. However, Bowen noted that he’s seeing generally forward movement and, overall, less hesitation when it comes to additional hiring.

If there are speed bumps down the road for the region’s and nation’s economy, they will likely result from action — or inaction, as the case may be — in other corners of the globe, said those we spoke with.

“Japan is struggling, the Russian ruble has declined substantially, and China is growing at less than people thought,” Noreen explained, adding that these factors and others add up to less demand for U.S. products and commodities such as oil, iron ore, and concrete, which may eventually slow the pace of growth in this country.

“Over the past three years, China used more concrete than the U.S. used in the last 100 years,” said Jay Leonard, a director with Babson Capital Management. “That’s a stunning number, and it helps explain why, with China’s slower rate of growth, oil prices are down, copper prices are down, and steel is getting crushed.”

Meanwhile, Europe continues to be the biggest disappointment on the global economic stage, said Noreen, pointing to bond rates on 10-year government yields (2% in Spain, 1% in France, and 0.77% in Germany) that he called shockingly low.

Industry Terms

As 2015 approaches, those representing several economic sectors anticipate that this will be a year of change, but also challenge and, in many cases, opportunity.

For the long-suffering construction industry, one of the sectors hardest-hit by the recession and the lackluster recovery that followed, change is almost certainly good, said Dave Fontaine, president of Springfield-based Fontaine Brothers.

Doug Bowen

Doug Bowen says confidence among business owners is growing, and many are making investments in their ventures.

He told BusinessWest that, while 2014 has not been a banner year for his company — “we had work, but it was all booked in 2013” — there has been some improvement in several areas within construction, from home building to infrastructure work (roads and bridges). And the consensus is that 2015 will be better because of what he called “pent-up frustration.”

But easily the greatest source of optimism within the industry is the approaching start of work on the casino.

While the general contractor for this massive project will certainly be a firm from well outside the 413 area code, undoubtedly one with several casino projects in its portfolio, Fontaine said, there will be a trickle-down effect, with many area subcontractors and individual tradesmen (all unionized) in line to win much-needed work.

Just how much work remains to be seen, obviously, but Fontaine expects the project to have a deep impact on the sector and its workforce.

“The casino project is going to be good for the general trades, because I know that, for bricklayers, carpenters, and laborers, their hours were down significantly this past year,” he said. “These types of projects certainly employ a lot of people, and they employ them quickly and for a lot of hours, but then they’re done.”

What the sector will have to guard against, to whatever extent possible, is a shortage of manpower for other projects because of the attractiveness of the casino work in terms of hours, wages, and the opportunity for overtime.

“There’s the potential for some manpower shortages, because everyone would want to be down at the casino because they’re getting overtime and six days a week and whatnot,” Fontaine explained. “But our group of tradespeople that work for us, I don’t see them packing up and abandoning us to give their life to the casino for two years.”

Change is also expected in the banking sector, where Bowen believes the recent spate of mergers and acquisitions will give way to a more stable environment.

Indeed, 2014 saw the completion of the merger of equals between United Bank and Connecticut-based Rockville National, and the announced acquisition of Hampden Bank, the last institution based in Springfield, by Pittsfield-based Berkshire Bank.

“To a large extent, it’s pretty much over,” he told BusinessWest. “There may be one or two more organizations that come into play, but the organizations that positioned themselves for merger or acquisition have pretty much achieved their objective.”

These mergers present opportunities in several forms, especially for community banks like PeoplesBank, said Bowen, noting that, whenever such acquisitions take place and management of the acquired bank shifts away from Greater Springfield, commercial and consumer accounts will be moved to small institutions. Meanwhile, such unions generally result in downsizing, which enables banks to recruit talented individuals that already know the local market.

“As an independent, mutually owned bank with no shareholders, we often become the bank of choice for customers who have experienced some disruption in their banking experience,” he said. “This year alone, we’ve increased deposits by more than $100 million; a typical year might by three-quarters that amount.”

Another sector that bears watching in 2015 is healthcare, which is still struggling to cope with the changes brought on the Affordable Care Act (Obamacare) and the ongoing shift from a fee-for-service system to one focused much more on population health.

Such a shift requires providers to make significant investments in equipment, systems, and personnel, said Dennis Chalke, Baystate Health’s chief financial officer, treasurer, and senior vice president of Community Hospitals, adding that these investments come at a time when reimbursements for care are flat or declining and inpatient stays, a major source of revenue, are falling.

Thus, it’s becoming increasingly difficult to make them, especially for stand-alone hospitals, he said, which explains why North Adams Regional Hospital closed in 2014 and why Stewart Health Care System announced that it was shuttering Quincy Medical Center, the largest hospital closing in the state in more than a decade.

“Right now, Medicare is penalizing people if their readmission rates are too high,” he explained. “That means you have to now invest in tools and other things to decrease readmissions, so when patients leave the hospital you have to make sure they follow up with physician office visits and they that they are adhering to their medications and so forth — and that takes investments in things you wouldn’t traditionally invest in.

“That’s a good thing,” he went on. “But we’re not getting paid to do that. We avoid losing dollars when we do that; it’s almost like a negative incentive. And that’s the biggest challenge facing the industry moving forward.”

As for the casino, Ciuffreda said that, overall, apprehension about the gaming facility is diminishing, at least within the business community, and it is generally being replaced with optimism, although some concern remains about its long-term sustainability.

“The mood is very positive — the only slightly gray cloud hanging over the casino is its sustainability 10 years out or so,” he said. “About 95% of the people feel very comfortable about the next five years, and 75% are comfortable about the next 10 years, but some questions start to creep in about what happens after that.”

Money Talks

Challenge and opportunity. Those two words sum up the outlook for each sector and the regional economy as a whole.

But, overall, the emphasis this year seems to be more on opportunity, as it pertains to jobs, growth through additional discretionary spending, expansion, and the many forms of trickledown anticipated from the casino.

As Nakosteen said, it appears that the economic recovery is actually permeating Western Mass.

And it’s about time.

George O’Brien can be reached at [email protected]

Daily News

SPRINGFIELD — On Monday, state Energy and Environmental Affairs (EEA) Secretary Maeve Vallely Bartlett and Springfield Mayor Domenic Sarno celebrated Camp STAR Angelina, Mary Troy Park, and Balliet Park, all park projects reflecting the more than $7.7 million invested in parks and open space in Springfield by Gov. Deval Patrick’s administration.

“Open space and outdoor recreation investments are a critical component of building robust, healthy communities,” said Bartlett. “Gov. Patrick has made urban neighborhoods a top priority, and the evidence of that is clear today in Springfield and across the Commonwealth.”

Sarno thanked Patrick and Bartlett “for your continued vision in providing funding to increase and revitalize recreational and green spaces in urban areas. The legacy you are leaving here in Springfield is one of inclusion and opportunity, which is evidenced by the $3.5 million investment made here in Springfield, which demonstrates the Patrick administration’s commitment in creating strong and healthy communities.”

Located in Springfield’s Forest Park and operated by the city, Camp STAR Angelina offers inclusive recreational programs for youth and young adults with and without disabilities, medical concerns, and hearing and visual impairments.

EEA provided more than $1.325 million in capital funding to help fund the construction of a nearly complete, fully accessible pool and accessible bath house, as well as a universal outdoor amphitheater, construction of which will begin soon. As part of Monday’s celebration, Sarno announced that the pool and bath-house facility would be named after Gov. Patrick, in recognition of his efforts to increase access outdoor recreation for all children.

North Riverfront Park sits along the northern end of Springfield’s portion of the Connecticut River Walk and Bikeway, a proposed 20-mile corridor that would run through Agawam, Springfield, West Springfield, Chicopee, and Holyoke. EEA invested $1.2 million in North Riverfront Park to transform a property surrounded by barbed wire into a welcoming, vibrant site that will better connect Springfield’s North End to the riverfront. The city’s design features a reduction of pavement, installation of picnic tables, and an increase of pervious lawn areas, plant beds, rain gardens, and additional trees to provide shade. The city is contributing an additional $300,000 toward the project, and construction will be beginning shortly.

Mary Troy Park, a new park in the densely populated Liberty Heights neighborhood, will provide green space and access to outdoor recreation for residents. The park, set to be completed next spring, was made possible by a $400,000 Parkland Acquisition and Renovations for Communities (PARC) grant from the Patrick administration. The city will use this funding to design and build a new park, including a universally accessible series of free-standing play structures, including a water-spray feature and exercise equipment along a central pathway, as well as park amenities like drinking fountains and trash receptacles. The city of Springfield is contributing $380,000 in federal Community Development Block Grant funding toward the project.

Balliet Park received a $400,000 PARC grant to renovate the baseball diamond and tennis courts, install a playground and swingset equipment, establish a picnic area, and improve access to park entrances and walkways. Springfield is using its Our Common Backyards Grant to construct a splash pad at the park, which will be completed by the year’s end.

Springfield is one of seven cities to receive funding through the governor’s Signature Urban Parks program. Through these projects, the Patrick administration seeks to revitalize urban communities by opening up or upgrading green spaces for outdoor recreation and improving access to natural resources such as waterways and historic neighborhood landmarks.

Departments People on the Move

Robert Ziomek

Robert Ziomek

The Affiliated Chambers of Commerce of Greater Springfield (ACCGS) have elected Robert Ziomek, director of major and planned gifts at Western New England University, to lead the organization’s Legislative Steering Committee. Ziomek was elected for a two-year term as chairman of the panel. “I am humbled to be chosen the chair of a group that is so committed to the success of the Greater Springfield business community,” said Ziomek. “The city of Springfield is going through an insurgence of new business development right now, and I’m confident this committee will continue to play a significant role in keeping our federal, state, and local officials focused on the issues that affect the Western Massachusetts business community.” The legislative steering committee identifies and researches issues of major concern to the business community, then recommends positions on them. The committee is also charged with educating members on these issues, soliciting member support, and encouraging elected officials to adopt the ACCGS’ positions. The committee has four subcommittees that perform in-depth research on specific issues: budget, workplace issues, healthcare, and education/workforce development. Ziomek is in his 10th year of service to the committee and previously served as the chairman of the subcommittee that studies workplace issues.
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Darlene Libiszewski

Darlene Libiszewski

Junior Achievement of Western Mass. recently elected new officers and welcomed new members to its board of directors. JA’s 2014-15 officers include chair Darlene Libiszewski of Chicopee Savings Bank; co-vice chairs John Boudreau of Contractor’s Edge LLC and Michael Ginsberg of Insurance Industry Consulting Services; treasurer Nicole Denette of Savage Arms; and clerk Margaret LaMotte of Paragus Strategic IT. Rounding out the executive committee are former chairmen Al Kasper of Savage Arms and Phil Goncalves of Country Bank. Junior Achievement also announced the addition of William Sepaniak of Baystate Medical, Brendan Greeley of RJ Greeley, Tracey Alves-Lear of TD Bank, Christine Quiterio of Comcast, and Jon Feeney of Smith & Wesson.
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Barry Waite

Barry Waite

Holyoke Medical Center announced that Barry Waite has been named corporate director of Human Resources. Waite, a native of Holyoke, served five years as corporate director of Human Resources for the Loomis Communities in South Hadley and seven years as regional director of Human Resources with HealthBridge Management in Concord. Previously, he served as director of Public Affairs and Strategic Communications for Baystate Health in Springfield, and as director of Communications and Marketing for Qualidigm in Middletown, Conn. “This is an exciting time for Holyoke Medical Center, as we bring a new vision and strategic plan into action. The people who work here every day, providing the excellent care that our community hospital is recognized for, are the reason I’m here,” said Waite. “In HR, we have a real impact on how that care is provided, whether the focus is on the morale of the workplace, employee benefits, or creating a healthier workplace environment for our employees — creating an environment where they can thrive and serve our patients to the best of their ability.” Waite attended Boston College and earned his master’s degree in health communications at Emerson College/Tufts University School of Medicine. Among Waite’s plans for HMC are to introduce a new employee-wellness program including an initiative for achieving a healthy work-life balance.
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Catherine Turowsky

Catherine Turowsky

Farmington Bank announced the appointment of Catherine Turowsky as vice president of Cash Management Sales and Services Representative. Turowsky operates out of Farmington Bank’s Western Mass. Commercial Services Office, located at 138 Memorial Ave. in West Springfield. Turowsky, with more than 28 years of banking experience in Massachusetts, comes to Farmington Bank from People’s United Bank, where she served as senior vice president/market manager of cash management services. She is a member of the Treasury Management Assoc. of New England and the Assoc. for Financial Professionals. In September, Connecticut-based Farmington Bank announced its plans to enter Massachusetts with the establishment of the commercial services office now open in West Springfield and two de novo hub branches planned to open, subject to regulatory approval, in West Springfield and East Longmeadow in 2015.
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Dawn Henry has been elected president of the 1,700-member Realtor Assoc. of Pioneer Valley. The election took place at the association’s annual membership meeting held last month at the Yankee Pedlar in Holyoke. Henry is a real-estate sales agent with Coldwell Banker Residential Brokerage in Longmeadow. As president, she will oversee the association’s activities and operations, including meetings of the board of directors, and act as a liaison to the association’s various committees. She is the official spokesperson of the association on issues related to the real-estate industry and the local housing market. The other 2015 officers and directors include Louis Mayo, president-elect; Richard Sawicki Jr., treasurer; Janise Fitzpatrick, secretary; and Patrick Nolan, immediate past president. Directors include Elias Acuna, Edward Alford, Kelly Bowman, Shawn Bowman, Suzi Buzzee, Susan Drumm, Susan Rheaume, and Russell Sabadosa. Organized in 1915, the Realtor Assoc. of Pioneer Valley is a professional trade organization serving Franklin, Hampden, and Hampshire counties.

Daily News

AMHERST — Building on the Patrick administration’s historic commitment to strengthening the advanced-manufacturing industry in Massachusetts, Housing and Economic Development Secretary Greg Bialecki on Monday joined Labor and Workforce Development Secretary Rachel Kaprielian and State Senate Majority Leader Stan Rosenberg to announce nearly $2 million in funding to support manufacturing workforce training across the Commonwealth. The announcement was made at the Advanced Manufacturing Collaborative (AMC) Pioneer Valley Summit, held at UMass Amherst.

“I am proud of the work the AMC has accomplished over the years, creating opportunities for workers with a range of skill levels that will strengthen our economy for years to come,” said Bialecki. “Collaborative efforts like this are a critical reason why Massachusetts is leading the nation in growing a 21st-century advanced-manufacturing sector.”

Nearly $1.5 million of the total funding was awarded through the Advanced Manufacturing Pipeline Training Grants Program to support five regional workforce-investment boards throughout Massachusetts. This funding will help recruit and train approximately 280 unemployed or underemployed participants for careers in advanced manufacturing. The grants program is a cross-secretariat initiative between the Executive Office of Housing and Economic Development and the Executive Office of Labor and Workforce Development. Two Western Mass. organizations are among those receiving funding:

• The Hampden Regional Employment Board received $219,960 to conduct the Advanced Manufacturing Training Program, in partnership with the Western Mass. Chapter of the National Tooling and Machining Assoc. The Hampden Regional Employment Board will contract with local community colleges, part-time instructors from two vocational technical high schools, and an advanced-manufacturing company to train unemployed or underemployed adults of Hampden County.

• The Franklin/Hampshire Regional Employment Board received $276,705 to continue collaboration with employers from across the region, as well as community partners such as Greenfield Community College (GCC), the two area vocational-technical schools, and two adult-education sites, to enable the Regional Employment Board and GCC to offer three additional cycles of entry-level precision-machine training over the next two years in Franklin County. This will expand it from 220 hours to 300 hours and add skill building in the areas of blueprint reading, metrology, grinding, and lean manufacturing.

“The quick turnaround in awarding these grants reflects the urgency the Patrick Administration has adopted in scaling up these pipelines to help fill current job openings in advanced manufacturing all over the state,” said Kaprielian. “These awards will allow the grantees to build upon their proven successes and their capacity to work collaboratively through industry partnerships to increase the number of seats in their existing pipelines.”

Through a separate grant program, the Industry Training Capital Equipment grant program, also aimed at supporting the manufacturing industry in Massachusetts, Smith Vocational and Agricultural High School in Northampton was awarded $400,000 to rebuild its precision-manufacturing training program. With the support of more than 25 regional manufacturing and workforce leaders in Hampshire County, the rebuilt training program will be a site for daytime students and evening adult learners, in partnership with the Franklin-Hampshire Regional Employment Board.