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New-school Thinking

Carlos Santiago says it would be one of those proverbial ‘good problems to have.’

He was referring to the possibility that so many individuals will seek to take part in the Commonwealth Commitment program — an ambitious, first-of-its kind initiative designed to incentivize more people to enter college and complete their degree — that there are potential logistical and financial challenges for the state’s four-year public colleges and universities.

Carlos Santiago

Carlos Santiago

Santiago, the Commonwealth’s commissioner of Higher Education, stopped short of predicting that would actually happen. But he didn’t hesitate to say he expected this program to address a number of concerns facing the state, its institutions of higher learning, and families faced with the daunting task of paying for a college education.

These include smaller high-school graduating classes, a demographic phenomenon that is certainly effecting recent enrollment, especially at the 15 community colleges; still-problematic graduation rates, or ‘completion rates,’ at the public schools; the spiraling cost of college, which is keeping many from entering or finishing a degree program; and, last but not least, a serious skills gap facing businesses in virtually every sector of the economy.

Commonwealth Commitment was blueprinted with all that as the backdrop, said Santiago, adding that he believes it can brighten each of those pictures.

“We think this is the right message at the right time,” he said, while acknowledging there are risks for the four-year colleges due to the financial incentives offered to participants. “The Commonwealth needs more people to enter into our institutions, and for more students to graduate with less loan burden. This is the right message.”

Here’s how it works: Students will begin their studies at one of the community colleges, enrolling in one of the 24 Commonwealth Commitment/Mass Transfer Pathways programs that will roll out this fall. That list includes (for September) biology, chemistry, economics, psychology, and history, and (starting in the fall of 2017) early childhood education, computer science, criminal justice, and others. Students must attend full-time and maintain a cumulative GPA of 3.0.

After earning an associate’s degree in two and half years or less, students will transfer to one of nine state universities or five UMass campuses to earn a baccalaureate degree. At the end of every successfully completed semester, students will earn a 10% rebate on tuition and fees, payable in the form of a check, or may opt to receive a voucher to use for books and other education-related expenses — the program does not discount room and board. And tuition is frozen for the duration of the duration of the degree program, which must be completed in 4½ years.

While there is no shortage of that proverbial cautious optimism regarding Commonwealth Commitment, no one is really sure what will happen. But they can speculate, and, when pressed by BusinessWest, they did.

Monica Perez, interim vice president of Academic Affairs at Holyoke Community College, said the program will likely become an effective incentive for students to not only enroll at a community college, but quickly harden their focus on a degree program and the path for completing it. She noted that, historically, students have lost time, credits, and money while trying to settle on a major. Commonwealth Commitment will likely expedite the process through its monetary incentives.

Monica Perez

Monica Perez

“Every time a student changes his or her major, especially if you’re going from something that’s relatively general, like arts and sciences, to something specific, like health, and then back out again, to criminal justice, you’re going to lose credits,” she explained. “And when you lose credits, you have to start again.”

What the new program will likely do, through its time-based incentives, is prompt students to think harder about a major, lock in it on it, and stay on that path.

Ira Rubenzahl, the retiring president of Springfield Technical Community College, agreed, and noted that STCC was one of the first schools in the Commonwealth to undertake a program similar in structure and mission. He said there is already evidence that they work as intended — meaning, to get people into college and reduce the price of that education by starting at schools like his.

“This will hopefully encourage more people to consider community colleges for the first two years of their college education,” he said. “And it will provide incentives to complete, which is important because, while getting people to start down this path is one thing, the goal is to get them to the end.”

For this issue and its focus on education, BusinessWest takes an in-depth look at Commonwealth Commitment and how it could potentially change the landscape for the state and its public institutions.

Course Change

They become known as ‘$30K degrees,’ and that term goes a long way toward explaining what they are.

Yes, these are bachelor’s degrees that cost $30,000 (or less, in many cases) and involve earning an associate’s degree at one of the participating community colleges and then transferring, through a host of articulation agreements (such as the ones STCC and HCC have with Westfield State University) to a four-year institution.

Ira Rubenzahl

Ira Rubenzahl

These programs have worked out very well, said Santiago, adding that Commonwealth Commitment takes matters statewide and at least one step further with its rebates, locked-in tuition, and additional 10% off the total price.

They will take the sticker price of a college education down well below $30,000 in most cases, he went on, to $23,000 or even $22,000, and bring a higher level of sophistication to the model whereby students start at a community college and finish at one of the state’s public universities — with the accent on ‘finish.’

“As I saw what was developing, I said to myself, ‘this is great, if you live in one of these regions,’” he recalled. “I thought, ‘why can’t we do this across the entire system of higher education? Why can’t a student from any two-year campus follow a similar pathway to any four-year campus or UMass?’”

Starting this fall, they can, he went on, adding that, as this expanded program started coming together, the initial plan was to call it the ‘Commonwealth $30K Degree.’ But this was determined to be less than accurate, because there would be some cases where the cost would exceed that number, but a great many more where it wouldn’t reach it.

But a far bigger challenge than naming the initiative would be selling it — or so Santiago and others thought.

As things turned out, while Commonwealth Commitment presents some inherent risks for the four-year schools, Santiago acknowledged, noting that the tuition waivers and locked-in prices could pose challenges, it received what amounted to universal buy-in from those schools when this initiative was put on the table. It even came from the two specialty schools — Massachusetts Maritime Academy and Massachusetts College of Art and Design— which many thought would have reservations about the comcept.

“In Massachusetts, public higher education is a very decentralized system,” he explained. “Just because we have what we think is a good mean doesn’t mean everyone is going to buy into it. But the reality is they did — they supported it, across the board.”

Santiago believes there are many reasons for this buy-in, chief among them being those smaller high-school graduating classes, a trend expected to continue for at least another eight years, according to most experts.

These declining numbers of traditional college students has left colleges and universities across the country looking for imaginative ways to boost enrollment while at the same time keeping their standards high — methods such as the recent decision by the University of Maine to charge out-of-state students the rate they would be paying to attend their home state’s university.

And these discussion points bring Santiago to the contention that Commonwealth Commitment is about far more than affordability, although that is a huge part of it. It’s also about getting people onto a path toward a degree — and onto a path more likely to get them to the end than what existed previously.

Perez believes the program has a good chance of succeeding with that mission through the various incentives, or forms of motivation, that it provides to finish, finish quickly, and earn a degree in a field where job prospects are solid.

With that, she returned to her thoughts about how this program might sharpen a student’s focus and thus eliminate lost time and expense.

“Community-college students often take 80 or more credits to get a two-year degree,” she noted, adding that this number should be closer to 60. “At the four-year level, they’re taking anywhere from 130 to 134 credits to get a 120-credit degree.

“Part of the design of this program is to get students on the pathway they need to finish it,” she went on, “and guide them along the way so they can finish in a timely manner and not waste time or money.”

If Commonwealth Commitment can succeed in getting more people into college and through to a degree, it will help Massachusetts with another huge challenge, he said: the pending retirement of workers from the Baby Boom generation and the need to replace those talented individuals.

“One-third of our labor force is 55 years of age or older,” he explained. “It’s the most educated component of our labor force, and they’re going to be retired in 10 years. The Commonwealth must find a way to start replacing these individuals.”

Degree of Inspiration

Returning to the possibility of hundreds, or even thousands, of individuals taking full advantage of Commonwealth Commitment, Santiago added an adverb to his commentary.

“That would be a really good problem to have,” he told BusinessWest, adding that, if that scenario becomes reality, steps will be taken to address it.

“We’ll bring resources to bear — we’ll make it work,” he said, adding that, at the very least, he expects this initiative to prompt more people to take the path it lays out.

And if that happens, those individuals, their families, the colleges, and businesses across the state all stand to benefit.

George O’Brien can be reached at [email protected]

Education Sections

Now Friendly Rivals

Bill Messner, right, and Ira Rubenzahl.

Bill Messner, right, and Ira Rubenzahl.

Located just seven miles apart as the crow flies, Holyoke Community College and Springfield Technical Community College have always competed, and in vigorous fashion, for everything from students to press coverage to state funding for capital projects. But when they arrived at their respective campuses in 2004, Presidents Bill Messner and Ira Rubenzahl found the relationship between the schools to be a case not of healthy competition, but unhealthy animosity. So they set about changing that equation. And as both men prepare to retire, they talked about what would have to be considered a stunning new attitude that prevails at both schools.

Neither man recalls which one of them actually picked up the phone and called the other.

What they clearly remember, though, is that a call, the first of many, was made. And, considering all that’s happened since the conversation ended, it could only be described with the adjective ‘historic.’

Ira Rubenzahl and Bill Messner had been at their new positions, as president of Springfield Technical Community College and Holyoke Community College, respectively, for just a few months (Rubenzahl arrived a few weeks earlier) in that summer of 2004. And while they hadn’t learned everything about the challenges that lay ahead, they did know one thing — that the relationship between the two schools, located just seven miles apart, had to change, and soon.

“Let’s just say that the institutions had not been working well together,” said Messner, his tone blending understatement with a dose of sarcasm as he described what he found upon his arrival. “And that was really not productive.”

Added Rubenzahl, “it didn’t take long to figure out that there was this problem. And we basically said, together, ‘we have to stop competing and start working together.’”

Actually, the competition hasn’t stopped, and both presidents agree that it can’t and won’t because, as the old saying goes, it’s good for the parties involved. But the animosity that prevailed a dozen years ago is mostly gone. And it hasn’t been missed.

For evidence of this, Rubenzahl and Messner pointed to a number of initiatives involving everything from workforce development to adult basic education; from legislative get-togethers to initiatives to train workers for MGM’s planned $900 million casino in Springfield’s South End.

They even listed the fact that the two travel together to meetings in Boston and elsewhere, and did so with a note of wonder in their tone that speaks volumes about just how bad things were.

Perhaps the very best piece of evidence, though, is the Deval Patrick Award for Workforce Development, presented by the Boston Foundation, which the schools earned together in 2014 for their collaborative effort known as TWO (Training & Workforce Options); more on that later.

Getting from where relations (if one could call them that) were in 2004 to where they are now didn’t happen overnight and would never be described as easy, both men noted.

“There are areas in which we’re much better off collaborating than we are competing,” said Messner. “But it took us a couple of years to get our arms around what those areas were, and how we could collaborate effectively.”

Also, the mountain to climb in terms of the level of animosity to be overcome was high and steep, said Rubenzahl.

“Bill and I got comfortable very quickly,” he noted. “But it took a while for the troops to line up because it was so inbred.”

Eventually, the troops did fall in line, both men noted, but the movement clearly started at the top.

Which is exactly why BusinessWest met with both presidents in Messner’s office in Frost Hall earlier this month. They’ve both announced that they’re retiring, with Rubenzahl due to exit stage left in June, and Messner a month or two later.

Yes, the presidents who arrived in the Pioneer Valley together will be leaving it together. And they’re leaving behind a track record of collaboration that couldn’t have been imagined a decade and a half ago.

Perhaps the best news is that both believe this pattern of cooperation has become so ingrained — and so welcomed by the schools’ respective boards — that they find it difficult to imagine a scenario in which it won’t continue after they’ve left their respective campuses.

“It will probably change in some ways to reflect the personalities of the two folks who are going to be following us,” said Messner. “But I think it’s grounded enough that it will continue. And my sense is that, if those two folks don’t choose to continue to collaborate, they’ll pay a price of some sort.”

New Course of Action

To put the dramatic change in the relationship between the two colleges in perspective, both Rubenzahl and Messner took a quick trip back to last summer and a press event that was significant on a number of levels.

Gov. Charlie Baker was coming to Western Mass. to deliver good news for both schools: HCC was getting $2.5 million for much-needed renovations of its cramped, antiquated, and leaky campus center, and STCC was getting $3 million for design work on a planned $50 million project to convert the historic structure known as Building 19 — one of the oldest buildings on the Springfield Armory complex later repurposed into the community college — into a new campus center.

He would announce both awards in a single ceremony at HCC, an arrangement STCC quickly signed off on.

“Before we came, they would never have dared to do that,” said Rubenzahl, saying those words slowly for additional emphasis and using the word ‘they’ to mean both the institutions and their presidents. “There would have been huge objections to doing that.”

Messner agreed, and, like his counterpart, treaded lightly, and diplomatically, when asked about the root causes of the sentiments that prevailed when he arrived.

HCC’s Kittredge Center

The opening of HCC’s Kittredge Center is one of the highlights of Bill Messner’s tenure, which was defined by improved relations with STCC.

However, it was well-known across the region, and even across the state, that the leaders’ predecessors — David Bartley, previously speaker of the Massachusetts House, at HCC, and Andy Scibelli, former Springfield city official and nephew of powerful state Rep. Anthony Scibelli, at STCC — didn’t exactly get along and were ferociously competitive, to put it mildly. And their institutions followed their lead — with a passion.

To explain the mood, Rubenzahl recalled some dialogue at a meeting he convened with several senior staff members at STCC not long after arriving.

“Someone referred to the ‘enemy,’” he recalled. “I said, ‘what enemy? Do you mean Holyoke?’ And he said, ‘yes, Holyoke.’ I was really taken aback by that, and said, ‘they’re not the enemy.’”

Rubenzahl believes that aforementioned phone conversation with Messner had already occurred by that point, but the chosen terminology cemented in his mind — actually both men’s minds, because similar language was being used in the campus off Homestead Avenue in Holyoke — that change was necessary.

And it came about, they said, partly due to those changes at the top, but also because it simply made sense.

Indeed, both presidents and their staffs had concluded that, while the schools would go on competing — “like Ford and Chevy do,” said Messner — they could also collaborate in many ways and, while doing so, achieve much more together than they ever could separately.

Examples abound, but TWO is clearly the most visible and perhaps the most impactful.

Messner described it as a “mechanism” for collaboration, the initiative that resulted from that somewhat time-consuming process he described earlier of determining in which realms the schools could collaborate, and how.

As the name suggests, the program involves creation of individually tailored programs to help solve workforce problems, specifically those related to the skills gap that has impacted virtually every sector of the economy.

Since its creation five years ago, TWO has assisted large corporations, small businesses, and broad economic sectors, said Rubenzahl, and it’s an example of something the schools could do with some success independent of one another, but to a much greater level of achievement together.

School of Thought

While TWO is the most visible manifestation of the new climate of cooperation between the two schools, there are many others, said the two presidents — starting with the meeting they were at just before sitting down with BusinessWest.

This was a gathering of state legislators to discuss matters involving public higher education, especially funding for the schools and individual initiatives. Years ago, there would have been two of these sessions, said Rubenzahl, one for HCC and one for STCC, because, well, that’s how it was done. (Actually, Greenfield Community College and Berkshire Community College had their own sessions as well.)

Now, there’s a single gathering — a practice that began the spring after the two presidents arrived — and it involves not only those two schools, but all seven public colleges and universities in Western Mass. Thus, the sessions are usually more productive because there are more people in the room, and far more convenient for legislators.

“I called Bill and said, ‘doesn’t it make sense to just have one?’” Rubenzahl recalled. “And for a lot of reasons; you’re more likely to get more legislators, and you can be more effective if you have several colleges saying the same thing as opposed to each one stating their individual needs.”

The legislative get-together is a simple yet effective example of collaboration, said Messner, adding that many others share its basic reason for being: common sense.

STCC

STCC President Ira Rubenzahl says his campus now looks for ways to collaborate with its competitor in Holyoke.

That list includes everything from faculty-development programs to the joint hiring of a consultant to create so-called wage grids; from adult basic education — something STCC has become more proficient at thanks to assistance from HCC — to the somewhat daunting task of training hundreds, and perhaps thousands, of the individuals MGM will eventually hire.

When looking back at how the current partnership on casino training came about, both presidents said this is another example of something that wouldn’t have materialized 13 years ago because of the animosity between the schools.

“We have this trust … we have this agreement — we don’t do things separately,” said Rubenzahl, adding that, years ago, the two schools probably would have fought tooth and nail for the entire pie. In this new era of cooperation, they agreed to split the pie long before the Gaming Commission determined the winner of the Western Mass. license.

“It wasn’t clear where the casino was going. Was it going to go to Palmer? Was it going to Springfield? Was it going to go to Holyoke?” he recalled. “But before we knew where it was going, we said, ‘an individual campus is not going to get involved in the training; we’re going to do it together.

“It winds up going in Springfield, but instead of fighting over it, we had already lined up our ducks,” he went on. “We had already figured out that, because Holyoke is really strong in culinary arts, if there’s culinary training, they’re going to get it. They can do it; we can’t do it. And we’re going to do some of the IT training, perhaps.”

Whenever there’s a meeting with MGM officials, the schools go together, said Messner, adding that the casino project is a good example of how the schools work together to meet the workforce needs of the five major sectors of the economy — manufacturing, healthcare, technology, hospitality, and financial services — because neither school can do all that alone.

As still another example of something happening now that wouldn’t have happened years ago — this one involving geography, or territory, as much as anything else — Messner cited initiatives blueprinted by Holyoke schools’ receiver  Stephen Zrike for Dean Technical High School.

“He wants two programs connected to college work,” Messner explained. “One is going to be in healthcare, and we’ll do that one, and the other is manufacturing, and we’re going to do that in conjunction with STCC; we’re not going to try to do that alone.”

Added Rubenzahl, “because of this [new relationship], we can do things we couldn’t do otherwise. Before, you couldn’t do that — you couldn’t go into the other college’s hometown and run a public-school program.”

Class Act

As for those shared rides to Boston and other destinations for gatherings of public-school leaders, both men laughed as they talked about how the practice has evolved and how it never would have happened with their predecessors.

“I drive, and he talks,” said Messner, referring to how a typical journey unfolds.

But while they carpool to such meetings, they usually don’t sit together once they arrive — a tradition that is more strategic than any kind of statement about how the schools, and presidents, get along.

“We don’t want to look like a two-headed monster,” said Rubenzahl, adding that the two are usually of a similar mind on most matters and don’t want to appear to be delivering comments in stereo.

Messner agreed. “You can’t cluster your strength all in one part of the room — you have to spread it out.”

In truth, and despite those seating arrangements, the schools have indeed become a two-headed monster — of collaboration.

George O’Brien can be reached at [email protected]

Education Sections

The Language of Business

Pioneer Valley Chinese Immersion Charter School

At the Pioneer Valley Chinese Immersion Charter School, puppets and other props help young students master the Chinese language.

Richard Alcorn has not forgotten the frustration he felt when he owned a business that imported goods from China and had to communicate with non-English-speaking customers on the other side of the globe.

“There were times when I spent 45 minutes or an hour with an interpreter only to realize they had absolutely no idea what I was talking about,” he told BusinessWest.

That experience, combined with the fact that Alcorn’s wife, Kathleen Wang, wanted their children and others to be prepared to work in a changing, global economy, led the couple to establish Pioneer Valley Chinese Immersion Charter School (PVCICS) in Hadley. It was important to them because both Alcorn and Wang were involved in the Massachusetts Initiative for International Studies, a statewide initiative to instill more international focus into K-12 education.

The school opened its doors in 2007 to kindergartners and first-graders, and today boasts roughly 440 students from 39 communities in kindergarten through grade 11. The continued expansion led the couple to outgrow their space, and last year the school was enlarged with a 40,000-square-foot addition.

Next year, PVCICS will add grade 12, and the first class that will matriculate will receive international baccalaureate diplomas that will open the door to continuing-education opportunities in other countries, while providing students with skills needed to work for Chinese employers or companies that do business in that country.

Through dedication and hard work, Alcorn, Wang, and others who are passionate about their mission have established a new model for education: PVCICS is the first fully articulated K-12 Chinese-language and cultural-immersion public charter school in the country.

“In addition to learning the language, our students learn about cultural differences,” said Wang, the school’s principal, as she explained that small things make a difference; for example, in China, the proper way to hand someone a business card is with two hands, rather than one.

Knowledge of such customs is important to engender respect and good relationships while communicating with Chinese customers, suppliers, and business owners.

“The State Department has deemed Chinese as a language critical to the future of the country’s economic and national security,” Wang said, noting that more employers are looking for people proficient in this language and the country’s cultural norms.

Tricia Canavan, president of United Personnel, a temporary and full-time staffing agency in Springfield, agreed.

“We’re starting to see a demand for employees who speak Mandarin Chinese, and we are recruiting them for jobs,” she said. “It speaks to the global nature of commerce; China is the world’s second-largest economy, and there is a need for fluency in the language.”

Alcorn, executive director of PVCICS, pointed to Chinese-owned CRRC USA Rail Corp., which broke ground in September on a new, $95 million subway-car factory in Springfield, as an example of the presence Chinese companies are establishing in the U.S.

Richard Alcorn and Kathleen Wang

Richard Alcorn and Kathleen Wang, founders of the Pioneer Valley Chinese Immersion Charter School.

“From the time we started this school, it was clear to us that, if local companies want to conduct business with China and local communities want to encourage Chinese companies to make local investments, we need people who know the language,” he told BusinessWest.

“Massachusetts, like all of New England, is trailing the nation in developing language and cultural-immersion programs that offer students the opportunity to develop skills needed to compete globally,” he went on. “When we first opened, there were only 15 Chinese-immersion programs in the U.S., and now there are over 150 public-school programs like this.”

The vast majority of the student body at PVCICS knew no Chinese when they entered, which reflects the growing movement to make students who speak English at home bilingual.

New York City has about 180 dual-language programs where students are learning Arabic, Chinese, French, Haitian-Creole, Hebrew, Korean, Polish, Russian, and Spanish. Delaware and North Carolina have joined their ranks, while 9% of public elementary-school students in Utah are enrolled in dual-language programs, and one in every five kindergartners in Portland, Ore. are in a dual-language program.

“These programs are economic-development initiatives,” said Alcorn. “People in the workforce who are employed in global businesses really need to be bilingual.”

Rapid Growth

PVCICS opened in 2007 with 42 students. Classes were held in a strip mall in South Amherst, and as the student body grew and grade levels were added, the school moved into a 26,000-square-foot former health club in Hadley. The space was completely renovated, and last year the building underwent that 40,000-square-foot expansion to keep pace with the growing number of students.

Growth continues, and demand for seats in this free public charter school is high. Students are chosen by lottery, and more than 100 applications pour in every year for 44 kindergarten slots.

Students can also enter in sixth or ninth grades, and those who do start in introductory Mandarin Chinese, while those who entered in elementary school are in a higher-level Mandarin class.

In grades kindergarten and grade 1, 75% of daily instruction is in Chinese, and 25% is in English. In grades 2 through 5, 50% of instruction is in Chinese, and 50% is in English. As the need for an expanded vocabulary and skills in English grow, the time spent in Chinese classes is decreased. Starting in sixth grade, 25% of daily instruction is in Chinese, and 75% is in English.

Research shows that early immersion in a foreign-language program makes it easier to become fluent. Mandarin Chinese can be especially difficult for adults to learn because the language is tonal and doesn’t have an alphabet.

And PVCICS ninth-graders are proud of their language skills.

Talia O’Shea entered the school in first grade and didn’t really understand what her teachers were saying until the middle of the school year, despite the use of drawings, puppets, and other props. But by the middle of second grade, she was speaking in Chinese.

Today, she does math in the language because she learned it initially in Chinese and says she sometimes finds herself thinking in the language, rather than in her native English.

But she regards the ability to do so as a bonus.

Ninth graders Talia O’Shea, Gabe Crivelli, and Amanda Doe

Ninth graders Talia O’Shea, Gabe Crivelli, and Amanda Doe enjoy learning subject matter in two languages.

“China is a very significant nation in terms of politics and economics on the world stage, so being fluent in both English and Chinese will be a benefit when I get a job,” the 14-year-old told BusinessWest, adding that her proficiency could help prepare her for a government career or allow her to work as a translator.

Amanda Dee also entered PVCICS in first grade, and although she had heard Chinese spoken at home, the language really didn’t take hold until she began conversing with her peers and interacting at school.

“When you learn to speak Chinese at a really young age, it gives you a deeper understanding of the language,” she said.

Ninth-grader Gabe Crivelli entered the charter school in sixth grade because he was seeking a challenging course of academics. He found it at PVCICS, and said the combination of rigorous standards and the challenge of learning a new language exceeded his expectations. He is glad he changed schools, and believes his bilingual skills will help him in the future since he hopes to own a business.

“Students in almost every other country learn a foreign language,” he noted, adding that his sister is also a student at the school, and they sometimes speak Chinese at home.

Parents also tout the school’s benefits. Canavan said she and her husband chose to send two of their sons to PVCICS and are happy they did.

“We felt it was important for our children to be fluent in another language so they could become global citizens,” she said, adding that they were also attracted by the focus on academic rigor and character building.

Ongoing Efforts

Alcorn and Wang tried to get a Chinese-immersion school program started in Amherst before they applied to the state to start a charter school in Hadley. And although their proposal was rejected, today they are happy with the outcome.

PVCICS has been highly successful and was a recipient of the 2015 Confucius Classrooms of the Year Award, which was presented to 10 schools across the world for excellence in teaching and learning, curriculum, cultural richness, community engagement, and extracurricular activities. Only three schools in the U.S. received the award, which Alcorn accepted from the Confucius Institute at its World Conference in Shanghai. In addition, last year its students received some of the highest MCAS scores in the Commonwealth.

Parental demand for the school’s program has fueled its continued expansion. Interest in Chinese has grown, and the school has enjoyed the support of the U.S. Department of Education and the U.S. Department of Agriculture, Rural Development.

In short, this couple’s vision is yielding positive results as PVCICS helps to establish a pipeline of students whose fluency in Mandarin Chinese will enhance the local economy and give them the skills needed to flourish in a fast-changing world.

Education Sections

In Perfect Alignment

Sr. Mary Reap

Elms College President Sr. Mary Reap

When Sr. Mary Reap took the helm at Elms College in 2009, she arrived with a reputation for identifying needs and building the partnerships necessary to meet them. She has done all that and more at Elms, launching a number of new degree programs, expanding enrollment and employment at the Chicopee institution, and maintaining the service- and community-oriented character that its students have long valued.

Some might regard Sr. Mary Reap’s inauguration as president of Elms College in Chicopee as, well, a godsend.

After all, the former president of Marywood University in Pennsylvania had retired after serving at the first Catholic women’s university from 1988 to 2007 and establishing a wide variety of new programs at every level, including majors in physician’s assistant, art therapy, aviation management, biotechnology, information sciences, sports nutrition, and exercise science.

She came out of retirement to take the helm at Elms amid expectations that she could, and would, do the same for that Chicopee institution.

Indeed, soon after her 2009 arrival, Reap began to initiate positive change. But at that point seven years ago — as well as today — she simply viewed the position as an opportunity to put her honed skills to work.

“I arrived just in time; when I took office, Elms needed some updates, including new programs and structural work to the facilities,” Reap told BusinessWest. “Nineteen years of experience allows you to see things that can be changed, and the college was not only ready, they trusted me.”

From the first day she set foot on the Chicopee campus, she was highly impressed by the integrity of the staff and faculty and their willingness to do whatever it takes to help students succeed. In fact, it was one area where no improvements were needed.

“I viewed the job as a wonderful opportunity to take a very dedicated, caring group of individuals and move forward,” Reap said. “Our faculty is really dedicated to student success; we have a high retention rate, and it really amazes me to hear stories of what people here have done,” she continued, citing examples that include faculty members who have purchased books for students who could not afford them, cafeteria and housekeeping staff who know every student by name and give them “a little hug when they need it or make special food for them,” and others who have shouldered the expense of clothing needed by graduates for job interviews when they couldn’t afford it themselves.

Reap said these acts of kindness are done quietly behind the scenes, and she hears about them from grateful students. She attributes the altruism to an attitude that pervades the campus and its many new satellite locations and is passed from staff to students, infusing them with the desire to make an impact.

“Our students often begin their Elms careers with a passion for positive change and leave with the tools necessary to make change happen,” she said.

Her initial goal was to help individuals and the community by making it possible for more people to earn a four-year-degree in subjects that met the requirements of employers who were recruiting outside the area due to a lack of qualified local candidates.

“I looked at the demographics and found that less than 20% of the population in Western Mass. has a four-year degree,” she recalled.

These goals were bolstered by Reap’s belief that it is critical for her to be a good steward of the college and its resources — a commitment she takes seriously.

Her efforts to increase the numbers of graduates with bachelor’s degrees has been successful, and today, enrollment has increased by 400 students. Every building on the Elms campus has undergone renovations to keep up with the changing face of education, and 40 new jobs have been created, thanks to new programs at every level that resulted from collaborations and meetings with business owners, healthcare providers, representatives from the state’s community colleges, and data culled from the government and surveys that have been conducted in the community.

“Every new program has filled a need,” Reap said, using a word that surfaced repeatedly throughout the interview. For this issue’s focus on education, BusinessWest takes a look at the expansion that has occurred at Elms since Reap’s inauguration and how new collaborations have led to success.

New Programs

Reap said that, after she arrived in Chicopee, she met with Holyoke Community College President Bill Messner and was pleased to discover he shared her vision of helping more HCC graduates earn a four-year degree.

“We formed a partnership in 2010-11 and launched our first completion program in the fall of 2010 in psychology, management, and accounting,” Reap recalled. “It’s a cohort model in which students start together and finish together on their own campuses. Classes are held on Saturdays, which makes things easier, and since that time, the program has expanded into other community colleges across the state.”

It is a popular program, and more than 90% of students who enroll graduate. “Right now, 230 students are enrolled, and we believe we have done a great service by making it possible for so many people to complete degrees, which enhances the workforce and puts graduates in line for job promotions,” Reap said.

Another new program instituted after Reap arrived at Elms allows registered nurses who are working in the field to earn a bachelor’s degree in nursing. The RN-BS degree-completion program came about as a result of a partnership with Berkshire Health Systems (BHS) in Pittsfield, and was launched in 2007. Classes are held on the hospital ’s Hillcrest Campus.

Reap said more than 100 people have received their four-year degrees, enhancing the level of care patients receive, and since 2007, RN-BS programs have expanded and are in place at four community colleges.

Reap noted that the baccalaureate program at BHS led to a master’s program, then a doctor of nursing practice program that was launched in the fall of 2014. Students can choose from two tracks and become a family nurse practitioner or adult gerontology acute-care practitioner.

Center for Natural and Health Sciences

Sr. Mary Reap says the new Center for Natural and Health Sciences was built in response to needs for more graduates with science and nursing degrees.

The inaugural class included nine students from BHS and and nine from Baystate Medical Center, whose tuition was underwritten by the hospitals, and 22 additional students.

“We have helped fill the need for nurses with advanced degrees in a number of local hospitals,” Reap explained. “It was a natural area to grow, especially since the population here is aging. And these programs have an added value as many of the students are bilingual. It’s a great asset as there are so many Spanish-speaking people in the area.”

She noted that Elms received a $650,000 Health Resources and Services Administration grant to provide undergraduate scholarships for deserving, financially eligible Hispanic nursing students.

“We gave out eight awards last year, and 16 students will receive them this year in addition to other help they receive. It’s a wonderful way to meet the needs of the community,” she continued. “Last fall, we also began offering an undergraduate degree in Ethical Healthcare Management, which can be completed online or at some of our satellite sites.”

Elms College has also focused on expanding its science programs. “We know that more young people are needed today in these careers,” Reap said, adding that this knowledge spurred the construction of a new, $13 million Center for Natural and Health Sciences, which contains classrooms and laboratories.

And three years ago, the college responded to another need with a new post-baccalaureate science program for students who want to apply to medical or dental school. It can be completed in one or two years, depending on the student, and Reap said it attracts candidates from around the world in need of additional coursework.

“We’re drawing graduates from Ivy League schools, and they have been getting accepted at the best medical and dental schools in the country,” she noted. “It’s another area that was underserved where we think we are adding value.”

The needs of employers in the business community have also been addressed, and three years ago Elms launched an MBA program. Fifty students are enrolled this year, and they are taking classes on campus and online, which allows them the flexibility to work and earn a degree simultaneously. And, thanks to a generous gift from a benefactor, Elms is in the process of launching a new business center that will provide entrepreneurial and leadership programs at the certificate and degree level. Reap said the center will open officially next fall.


Download a PDF chart of the region’s colleges HERE


“There are many small businesses in the area, and more open every day, and we were getting requests from them for workshops,” she told BusinessWest, adding that slots in the MBA program filled quickly and the school felt it was important to provide other types of education to business owners and employees working in an entrepreneurial environment.

Elms has always had a strong social-work program, and in the spring of 2012, it launched a bachelor’s-degree program in criminal justice. It was created in response to requests from students and an increased need for people to fill crimina-justice positions in the area.

“We work closely with the Hampden County Sheriff’s Department, local law-enforcement agencies, and the governor’s office, and have a nice relationship with the Soldier On program in the Berkshires,” Reap said, noting that Elms also has a strong legal-studies program and takes an interdisciplinary approach to these fields of study.

“The need is increasing for homeland security, and there are new approaches to criminal justice,” she continued. “Our emphasis is on helping to lower the recidivism rate of people released from prison, and the programs were driven by our mission to have a system of education with our philosophy and values. Respect for the individual is paramount, and it’s important to teach these people how to gain dignity as well as the skill sets they need to enter society again.”

Mirroring the Community

Reap said the student body at Elms and its satellite locations is representative of the community. About 20% of their students are Hispanic, and close to the same number are African-American.

“We also have a lot of religious diversity on campus, and most women feel very comfortable here because it’s a place where they feel safe and respected; plus, they like the idea of coming to a school with a value system similar to their own,” Reap said. “And we have been very entrepreneurial and flexible in adapting, maintaining, and enhancing our reputation for quality and excellence.”

Core values at Elms include faith, community, justice, and excellence, and part of the college’s mission is to educate students and inspire them to help others. It’s a practice that starts at the top and filters down to students who absorb the value, then pay it forward.

“Staff members take turns providing meals for students who can’t go home for the holidays or come back to campus early; I’ve had them in my own home on Thanksgiving,” Reap said, citing just one example of the support the students receive.

“It’s part of our culture, our expectation, and our environment, and we have nursing students who volunteered to use their spring break to serve the poorest of the poor in Jamaica rather than going somewhere like Florida,” she said, noting that they will pay their own travel costs.

In fact, community outreach is such an integral part of the Elms nursing curriculum that, in January 2013, a new program to serve the homeless was launched by Br. Michael Duffy, an assistant clinical professor in the School of Nursing.

It’s called the Elms caRe vaN, and free healthcare services are administered by students in the bachelor’s-degree program out of a 32-foot van that contains two treatment stations, a full exam room, and a five seat-waiting area, which doubles as a warming area. The care is offered in conjunction with St. Stanislaus Basilica’s Sandwich Ministry in Chicopee, and free lunches are distributed every week during the van’s stop in Chicopee Center. In addition, traditional undergraduate nursing students work with Duffy at Lorraine’s Soup Kitchen and Pantry every Tuesday.

Reap said the majority of majors at Elms College are service-oriented in keeping with the school’s tradition. For example, its communication sciences disorders program is very strong and was designed to serve the increasing number of children who are diagnosed on the autism spectrum or have speech-language problems.

“Every program we offer was developed in response to need,” Reap repeated. “Before we started our nursing-degree programs, Berkshire Medical Center was going to other states to recruit qualified nurses. We wanted to prepare young people who grow up here to take higher-level positions and raise their own standard of living, while meeting job requirements in the area.

“And we plan to add more flexible programs and formats,” she went on. “We will also continue to gather information from the Department of Labor and conduct needs assessments, surveys, roundtables, and talk to people, not only at the community colleges, but in the business world and at the Economic Development Council, which has been very helpful.”

Moving Forward

In short, Elms has done a good job keeping up with the times.

“We know where we are going, and I am confident that whatever we do will be done well and successfully because of our staff and the strong ethical and value-based approach to education that the college provides,” Reap said. “We continually seek out scholarships and grants for disadvantaged students as they comprise the majority of the population in our community; 90% of our student body gets some type of financial aid, and we’re always looking for assistance to help students, many of whom have financial challenges.”

She told BusinessWest that, when she asks students what makes Elms special, the answer is always the same. “It’s the strong sense of community we have here. Commencement can be difficult because this is a place they call home, and it’s hard to walk away from such a supportive setting.”

So, as Reap enters the spring semester of her seventh year at Elms, she feels satisfied with the growth that has occurred. It has aligned perfectly with her own goals, and she is confident that need-based growth will continue.

Which is, indeed, a true godsend to students seeking the education they need to get a job that pays well — and has helped establish a pipeline of new, local, well-educated graduates for employers.

Education Sections

A Winning Hand

Jeffrey Hayden

Jeffrey Hayden says HCC has expanded its hospitality and culinary programs to provide a needed pipeline of skilled workers to fill emerging jobs in Western Mass.

Robert LePage has lost track of how many times someone has told him, ‘I want to become a dealer.’

The pronouncements began long before MGM and Springfield were selected as the casino developer and city of choice in Western Mass., and LePage, executive director of Training and Workforce Options (TWO) at Springfield Technical Community College (STCC), said they increase by the day.

His observation constitutes a reality check, because he knows that most people aren’t aware of what the job entails.

“I ask whether they like doing basic math, if they enjoy interacting with people all day, if it would bother them to stand on their feet for seven hours at a time, and if they realize they will have to work nights, weekends, and holidays because these are the busiest times in a casino,” said LePage.

STCC and Holyoke Community College (HCC) have formed a collaboration to provide knowledge about jobs, training, and qualifications that will be required by MGM Springfield when it begins hiring, and have joined forces with numerous local organizations that have a vested interest in filling the gap for the estimated 3,000 employees the casino will need.

Efforts began with TWO program, which was established by the presidents of the two community colleges with the goal of supporting regional workforce needs. Since its inception, a seemingly endless amount of work has been done to create custom-designed programs and provide employee assessments, skills training, and professional development, while strategically recruiting students for credit and non-credit programs.

“We have worked on joint projects in the industrial sector, manufacturing, IT, and hospitality, along with basic workforce literacy,” LePage explained.

Two years ago, TWO conducted a study with the largest hospitality/culinary employers in the area, including Sheraton as well Sodexho and Aramark, which provide food-service operations for local hospitals, schools, and colleges.

The study uncovered a significant finding: although the casino will need about 1,000 people to fill jobs in this sector, there is already a dearth of qualified individuals to meet the needs of local employers in the Pioneer Valley, where about 400 new positions open each year.

“We suspected this in the past and had talked about the need to expand our programs, but with the advent of the casino, the timing was finally right,” said Jeffrey Hayden, vice president of Business and Community Services for Holyoke Community College, adding that the hospitality/culinary field is one of the largest entry-level job markets in Western Mass. “MGM adds to the need, but it is the industry itself that is driving our new offerings.”

In the past two years, HCC has established a large number of new non-credit and credit courses in that field of study. In addition, as an offshoot of TWO, the colleges have taken the lead in establishing the Massachusetts Casino Training Institute, which will offer a gaming school in Springfield as well as hospitality and culinary training in Holyoke.

A tremendous amount of collaboration has taken place to get this off the ground between the colleges, the Greater Springfield Convention & Visitors Bureau, the Regional Employment Board of Hampden County, the area’s one-stop career centers, and local nonprofits and businesses whose clientele or employees could benefit from earning a certificate or advancing their hospitality/culinary and customer-service skill sets.

“We have also worked with our sister community colleges in the East and Southeast, and are trying to create a casino-training model that will be replicated across the state,” LePage said. “We have done a lot to figure out how to build this system. People have no idea how complex it is, but this gaming scale-up is the largest that has been done in decades. When MGM Springfield opens, it will be among the top five employers in Western Mass.”

Chipping In

STCC and HCC are working closely with MGM and the Mass. Gaming Commission to create the curriculum for a certificate program in gaming-related occupations, and a workforce plan that has taken several years to complete will be submitted to the commission within the next three to six months.

“Our goal is to assist in providing a labor pool and ensure the availability of training programs that will provide general instruction for careers, and specific training for licensed occupations such as table dealers, slot attendants, slot-repair technicians, and surveillance,” LePage explained.

Informational sessions are expected to begin as early as this summer, which will allow interested people to gain critically important information about gaming jobs and what is required to work at them. The sessions will include talks by employees from operating casinos, who will likely share the pros and cons of their positions to ensure prospective candidates know what to expect.

LePage said an announcement is expected next month that will let people know where the school will be located in Springfield.

“The courses held there will run about 20 hours a week and for six to 14 weeks, and will include basic competency skills, as well as technical training. There will also be simulated hands-on training stations where students will learn to deal cards as well as how to deal with customers,” he told BusinessWest, adding that the colleges are working with the state to provide free tuition to qualified applicants.

Robert LePage

Robert LePage says a center will open in Springfield to teach people the skills they need for gaming-related occupations.

However, these sessions will not begin until about 90 days before MGM begins hiring to prevent a gap between learning and putting newly acquired skills to work.

Although these courses of study are still in the definitive stages, HCC has already begun to fill the existing gap of qualified employees in the hospitality/culinary industry that will grow when MGM begins hiring.

Hayden said the need is so great that HCC has been able to place close to 80% of its hospitality/culinary graduates into jobs, while incumbent workers who enrich their education have attained an 85% increase in pay, position, or responsibility.

“This is one of the largest occupational sectors in the Pioneer Valley,” he noted. “It employs about 30,000 people, so our goal is to provide basic training so people can get a job, get a better job, or be able to do their job better.”

New non-credit courses for restaurant, food-service, and hotel workers include “ServSafe Food Safety,” “Customer Service and Workplace Communication,” “Management and Leadership,” “Goal Setting and Productivity,” and a number of other professional-development offerings. There are also one-year certificate programs and associate-degree programs in hospitality and food-service management.

“We have the only post-secondary program for this field of study in the region,” Hayden said.

HCC plans to open a new Center for Hospitality and Culinary Excellence in January 2017 that will offer workforce and credit programs.

“It’s a highly anticipated investment by the college, the state, and the federal government because we recognize the need extends across the marketplace in Hampden County and the Pioneer Valley,” Hayden explained. “The new, 20,000-square-foot facility will have state-of-the-art hot and cold labs, a bakery, a dining area, a demonstration area, and a mock hotel room where people can learn skills like how to make a bed.”

Training is also ongoing in Springfield and Northampton, and may begin in Ware to accommodate people with transportation issues. In addition, two 14-week training sessions have been offered at Dean Technical High School in Holyoke in collaboration with the Hampden County Sheriff’s Office.

“It’s part of the sheriff’s effort to have people leave with workplace skills,” Hayden said, adding that, although former inmates might not be able to work in the casino, they can enter many of the positions available in the area.

A significant amount of effort has also been expended to help people pay for their education. Over the last three years, HCC has received Rapid Response grants from the Department of Higher Education totaling $182,000 that have allowed more than 250 people to earn more than 300 certificates in these fields, and the college recently applied for a Workforce Competitiveness Trust Fund grant to provide more scholarships.

“There are more than 400 new job openings in the Pioneer Valley every year, and employers are looking for people who have some kind of training or experience,” Hayden said, noting that one local employer recently pledged to hire people who completed a ServSafe Food Safety course.

The Stakes Are High

STCC kicked off a new, 14-week advanced customer-service credit program last October to help build a stronger pipeline of employees.

“The casino will present a significant opportunity in terms of jobs, and a good body of work has already been done, which is important because, to capitalize on these opportunities, we have to get people prepared to move in and up in the workforce,” LePage explained. “It’s a pretty large project, and shovels are growing in the ground.”

Which means the time is right for people to begin researching gaming occupations or take part in hospitality/culinary training if they hope to embark on an entry-level casino career, change careers, or advance in their own workplace.

Education Sections

According to Script

Briana Santaniello

Briana Santaniello says a pharmacy degree opens up many more career doors than just retail or hospital settings.

Briana Santaniello can trace her interest in the pharmacy profession to an article in the local press about a local pharmacist working for Baystate Health, which her mother showed to her when she was 16 and contemplating what to study in college.

“She said, ‘you’re strong in math, you’re strong in science, you’re good with people … have you ever considered pharmacy?’ I hadn’t, and at the time, I was looking at college programs, and there weren’t any pharmacy colleges around here — and I really wanted to stay in Massachusetts.”

But a few months later, she came across a postcard announcing the launch of the Western New England University College of Pharmacy. By this time, she had thoroughly researched the field and decided it was for her. “The timing was perfect.”

That’s how Santaniello, in the fall of 2011, joined the very first class of pharmacy students at WNEU. Of the first cohort of 75 students, 69 graduated last spring and have found a diverse assortment of jobs, both in Massachusetts and far away, according to Evan Robinson, the college’s dean.

“Pharmacists are in demand,” Robinson told BusinessWest. “We have an aging population, which is going to tax the healthcare system. And we have a healthcare environment in which patients have to be more independent and autonomous more than ever before. To that end, the community pharmacist is a valuable partner and a valuable contributor to patient care and patient outcomes. For those reasons, I think there’s a very sunny future in this field.”

Those signals were already becoming evident when WNEU made pharmacy its fifth school in 2011, and earned an important accreditation from the Accreditation Council for Pharmacy Education last spring.

“One of the reasons Western New England made the decision to open a School of Pharmacy was that we recognized strong job opportunities in a health profession with strong upside — one where people are able to really help others get better,” Robinson said.

In fact, he has long touted the school’s philosophy of “pharmacist as educator,” recognizing that clinical pharmacists are often a key link between patients and doctors, and sometimes the only professional an individual with a health concern may talk to.

“That’s not to say we’re not linked to the product — the product is key to our profession — but, beyond that, pharmacists really have an opportunity to be teachers of patients or their allied health partners in patient care, and serve as that therapeutic expert, if you will, working to help people feel better and move quality patient outcomes.”

Or, in Santaniello’s case, work in a managed-care setting in the Clinical Pharmacy Department at UMass Medical School in Worcester. Under the umbrella of the Commonwealth Medicine program, she helps provide services to a variety of clients, from MassHealth to Health New England, using population-health statistics and other evidence to help clients make coverage decisions. “It’s always changing, with new kinds of drugs and price changes,” she said. “Every day is different.”

Pioneering Idea

Statistically, pharmacy is a broad field with much potential for career seekers. The U.S. Bureau of Labor Statistics projects 14% growth in jobs between 2012 and 2022, an increase of 41,400 positions. The annual median wage for pharmacists is more than $116,000.

“The pharmacy job market is showing some rebound, so that’s been good,” Robinson said, citing a recent wave of pharmacy-school openings and the recent sluggish economy as recent negative factors that, hopefully, will prove temporary. “It’s never been bad by any stretch of the imagination, but it tends to fluctuate.”

Grant Stebbins, another 2015 graduate, had previously enrolled in the Pharmacy Technician program and was working as a tech at Baystate Medical Center, but after a few years there, he decided to return to WNEU for his PharmD degree. Today, he works at Holyoke Medical Center in a role that greatly influences patient care.

“It’s not like a retail pharmacy; we don’t dispense to people who come in off the street,” he told BusinessWest. “We serve the inpatients in the hospital; we monitor antibiotics and other high-risk therapies, go on multi-disciplinary rounds with doctors and other members of the care team from the hospital, a lot of behind-the-scenes stuff.”

And that’s not all. “We interview patients when they come into the emergency room about what medications they take outside the hospital. We also do counseling for a certain population of patients who have heart failure before they leave the hospital, make sure we educate them on the types of medications they’ll be taking. It’s very interesting. It’s not the same thing every day, which is nice.”

While he was never interested in a job in a commercial pharmacy, Stebbins said many of his fellow graduates had jobs lined at drugstores well before graduation. In fact, just over half the inaugural graduating class moved right into positions in retail pharmacies, while others found jobs in hospitals and other clinical settings. Others sought out residencies, from which they may explore more specialized niches in the pharmacy industry, Robinson explained. “It could be pediatric oncology, critical care, acute care, emergency departments.

“Interestingly enough,” he added, “we have two residency programs here at Western New England, one with Walgreens and one with Big Y. The idea is creating an environment in which someone who’s ready to be a licensed pharmacist can learn more about the practice at a high level, in a community-care environment, whether that means some clinical engagement or different types of health and wellness activities.”

WNEU was no stranger to pharmacy education before launching the School of Pharmacy four years ago. It had long boasted a pre-pharmacy program and had partnered with the Hampden College of Pharmacy and, later, the Massachusetts College of Pharmacy on joint programs until 1995.

Still, Robinson praises the recent class of graduates for taking a chance on a brand-new enterprise.

“We used to joke with them that they’re pioneers,” he told BusinessWest. “They came in with a lot of expectations, a lot of aspirations, and not a lot of tangibles. They took that leap in a new building with no classes ahead of them; we were still hiring faculty. It was a fascinating thing for them. I give them a lot of credit.”

Evan Robinson

Evan Robinson says today’s pharmacist isn’t just a pill dispenser, but a valuable part of a customer’s healthcare team.

Stebbins said the idea of making a day-to-day impact on a local pharmacy program as one of those pioneering students appealed to him.

“I’d worked with a lot of people would have stayed in Western Mass. if there was a pharmacy school here, but they went out to Worcester or Boston,” he explained. “I’m from the area, and I was interested in helping start something new in the area.

“When I interviewed,” he went on, “there seemed to be a real interest in having students be a really big part of the program. I was on a lot of councils asking for our thoughts on how the process was going. And they had a sympathetic ear; a lot of my friends had an impact on how the program is set up now.”

Growing Appeal

The initial class that arrived in 2011 has been augmented with a new roster of 75 students each year, bringing the program to around 300 students today. Some jump over from the pre-pharmacy program at WNEU, and others come from outside, with bachelor’s degrees in various fields. The curriculum is designed to produce generalists trained to handle any entry-level position.

The first three years of the program are spent on campus, while the fourth is entirely off campus, with a series of six rotations, each six weeks long, working in the field, guided by pharmacy ‘preceptors.’ That’s where the ‘learners,’ as Robinson likes to call them, start to apply their craft, learning how to fill prescriptions, make IVs, and — of course — educate patients.

Stebbins said those rotations essentially amount to six-week-long interviews, and are a great way for students to make key career connections before they graduate. “I had two rotations at Holyoke, and later, when they had an opening, they called me. I think pharmacy school is unique, in that it’s cooperative programming while still in school.”

There remains some concern among pharmacy leaders over a surge in new pharmacy programs that is producing 14,000 graduates per year after a trend of between 6,000 and 8,000 per year between 1974 and 2003.

Daniel Brown, a professor in the School of Pharmacy at Palm Beach Atlantic University and a nationally recognized thought leader on the pharmacy workforce, understands why those programs sprung up and why they are attractive.

“The pharmacist job market in the 1990s and up to about 2007 was characterized by a significant shortfall of pharmacists, fueled largely by a marked increase of community pharmacy positions in chain stores, supermarkets, and mass merchandisers,” he told Medscape.com recently.

“This made jobs plentiful and caused salaries to rise above six figures, understandably making pharmacists a very hot commodity. The lure of a guaranteed job with a high salary attracted many people to pharmacy, and the growing number of applicants created opportunities for new schools of pharmacy to be established and for existing schools to expand,” he continued, adding that he wonders whether that academic growth has exceeded the need.

Still, the reports of WNEU’s first graduating class of pharmacists finding jobs in a variety of workplace settings is encouraging to Robinson.

“With an aging population and the fact that, in many instances, the community pharmacist is a uniquely accessible and available member of the healthcare team,” he told BusinessWest, an assertion driven home by the fact that more than 3.5 billion prescriptions are written each year, medications are involved in 80% of all treatments, and Medicare beneficiaries with multiple chronic diseases take 50 different prescriptions per year.

One of the pluses of the WNEU College of Pharmacy was its dual-degree track allowing students to simultaneously earn a PharmD and MBA, said Santaniello, who, like Stebbins, relished being among the first cohort of graduates. “A lot of pharmacy schools don’t offer that, and it gave me the chance to be where I am now. I’m very grateful to be one of those trailblazers.”

An MBA certainly makes a pharmacy graduate more attractive to an employer, depending on the field, but employability can still differ depending on what job setting a graduate prefers and whether they’re willing to travel.

“If staying on a traditional career path, they might not easily find a job unless they consider relocating, but there’s so much available to pharmacists now with a doctor of pharmacy degree, as opposed to a bachelor’s degree that limits you to a retail or hospital setting,” she said. “There’s managed care, medication therapy management … the possibilities are endless. People realize the value a pharmacist adds to the mix, and there are plenty of opportunities. You just have to find the niche that works best with your qualities.”

Positive Outlook

In its 2014 National Pharmacist Workforce Survey, the Midwest Pharmacy Workforce Research Consortium predicted that demographic trends and others — such as the high number of pharmacists, especially men, approaching retirement age — will continue to create opportunities in pharmacy-related careers.

“We’re living in dynamic times as a health profession,” the report notes. “We have shifted from a male-dominated to a female-dominated profession. Male pharmacists will continue to retire in large numbers, given that almost 50% of actively practicing pharmacists who are over 55 years old are male.”

Meanwhile, it adds, “more pharmacists are reporting their pharmacies are providing direct patient-care services. As coordination of care for patients with chronic conditions grows, the number of opportunities for pharmacists in new roles is likely to increase.”

Robinson has noted that fact as well. “This is an important role that benefits patients,” he concluded. “The pharmacist can serve not only as an educator, but an advocate.”

That’s why Western New England University is busy training more.

 

Joseph Bednar can be reached at [email protected]

Education Sections

Rock Solid

Head of School Brian Easler

Head of School Brian Easler

Growing up, Brian Easler said he was anything but the proverbial ‘prep-school guy.’ He attended public high school and then went into the Army, serving in Desert Storm. But he always had what he called a fascination with the private-school life, or the world presented in Dead Poets Society. Today, as head of school at Wilbraham Monson Academy, a role he assumed after 16 years in various posts at the school, he’s leading roughly 500 students, faculty, and staff now living that life. More importantly, he’s working diligently to keep the school on a long run of growth, increased diversity, and vibrancy.

There’s an intriguing tradition at Wilbraham Monson Academy.

It’s called the ‘senior stone,’ and it dates back to when this 211-year-old institution was known as Wilbraham Academy, and with the class of 1947.

It was with those individuals, all young men (the institution went co-ed years later), that the school began the practice of giving each graduating senior a stone, which would then be placed in the Rubicon, a stream that runs through a portion of the campus, where it remained until it was soft enough for the student to chisel his name and class year on it. The stone would then be placed atop one of the many stone walls on campus.

In recent times, maybe the past 20 years or so, students have taken to trading that soaking and chiseling work for bringing their stone to a professional engraver for some more elaborate messages, noted Brian Easler, head of school at WMA, adding quickly that the old method is still practiced by some and, by most accounts, is staging what amounts to a comeback.

“Over the past four years, there’s been a real movement back to people chiseling their own stones,” he said, “to the point where the dean’s office has set up a half-dozen canvas tool bags with a hammer, a chisel, and safety goggles, and students can sign out a kit.”

Both engraving practices are certainly in evidence along the low wall placed across the front of Rich Hall, the main administration building named for one of the school’s early trustees, Isaac Rich. There, one will find simple names or even initials obviously hand-chisled, as well as detailed, professional engravings, many mixing words with ornate images.

In many ways, that front wall, and the Senior Stone tradition itself, speaks to how this respected preparatory school balances tradition with changing times, technology with time-honored practices, and evolution with history.

In most respects, it is a delicate balancing act, one that Easler has led since becoming head of school in 2014, and been a part of since arriving on campus 17 years ago to lead alumni affairs and the school’s annual fund.

He would quickly move on to the role of dean of students, and later add the title associate head of school. When Rodney LaBrecque announced he was stepping down from the corner office, a search for a successor commenced. It wasn’t a long search — or as long as most — because the movement to place Easler in that position took on a life of its own.

Indeed, a Facebook page created by a member of the class of 2000 called ‘Brian Easler for WMA headmaster’ had more than 1,200 members within three days. “That roughly accounts for almost every student who graduated during my time as dean of students,” he noted. “And also some of the kids I kicked out.”


Download a PDF chart of the region’s private schools HERE


Roughly 18 months into the job, Easler admits that he’s still growing into it, something he certainly didn’t expect (more on that later). And as he sliced through his many responsibilities and worked to sum them all up, he said the assignment comes down to simply maintaining what has been a lengthy and healthy run of growth, continued diversity in all its forms, increasingly global reach, and overall vibrancy at WMA.

But there’s nothing simple about that broad task.

Indeed, this is in many ways a challenging time for prep schools and colleges alike, as they grapple with declining populations of young people, immense competition for top students, global economic turmoil, and the need to maintain high standards of quality when it comes to admissions in the wake of these issues.

Couple these factors with ever-rising tuition costs, and the mission for WMA and all schools like it is to make sure value is among the assets it has to offer.

“We know that birth rates are declining, and that means school populations are declining, which means that competition is getting tougher for schools,” he said in describing the current operating climate. “And we’re also in an environment where tuition is going up. In order for us to balance what we cost with the value of what we provide, we need to have the most effective and most intentional financial plan — and focus on our mission — that we can.”

For this issue and its focus on education, BusinessWest talked at length with Easler about the many kinds of balancing acts going on at this institution, and his vision for this school with a future that appears, well, rock solid, and in a number of ways.

School of Thought

Easler has taken a rather intriguing path to the large office at Rich Hall assigned to the head of school, one that he probably couldn’t have imagined when he was in high school himself. And that’s because that setting was at the opposite end of the spectrum from where he is now.

“I went to public school in Maine, and was not a private-school guy,” he explained, adding quickly that, for a variety of reasons, he became fascinated, for lack of a better term, with the private, boarding-school realm.

The senior stone

The senior stone has been a tradition at Wilbraham Monson Academy since 1947.

“My first experience with private schools came when I was lifeguarding at the University of Maine,” he explained. “There was a gentleman who came in to swim every day who graduated from Eaglebrook (in Deerfield). He would tell me stories about his middle-school days there, and that created this fascination for me with boarding schools.”

It would later be fueled by Dead Poets Society, the movie starring Robin Williams about the fictitious Welton Academy, and other factors, including a chance encounter with the WMA campus while Easler and his wife were travelling from their new home in Springfield to Palmer.

But despite this evolving fascination, Easler seemed in no way destined for the career that would eventually take shape.

Indeed, upon graduation from high school, he joined the Army and was assigned to the 101st Airborne Division’s Long-range Reconnaissance and Surveillance Detachment. As a Ranger team leader of a six-man squad, he would be awarded the Bronze Star for actions while engaged in combat operations behind enemy lines during Desert Storm.

After his stint with the Army concluded, he attended the University of Maine at Farmington, where, in a nod to Dead Poets Society perhaps, he majored in literature and minored in philosophy.

Easler noted that he first applied to Wilbraham Monson to be an English teacher — at the suggestion of one of the school’s retiring English teachers, who became the subject of one of his assignments at Springfield College, where he earned a master’s degree in Education.

He didn’t get the job, he explained, at least in part because he seriously lacked the skills necessary to coach field hockey, which was part of the job description.

But he certainly made some kind of impression. That became obvious a while later, as he was mulling where to go next, when the phone rang.

“It was the head of school, Richard Malley,” said Easler. “He said, ‘have you ever considered serving education in a role other than teaching?’ — and I had no idea what he was talking about.”

What Malley had in mind was the job as director of alumni affairs and running the annual fund, a job Easler wasn’t sure he could handle, but accepted anyway.

“He took a chance on me because I had no experience, and I took a chance because I didn’t know how to be alumni director,” he explained, adding that, 17 years later, he’s still at WMA because, as he put it, “I never had any desire to leave.”

As mentioned earlier, he would soon be promoted to dean of students, and in 2005, he became assistant head of school. He told BusinessWest that he thought those positions and their myriad responsibilities — everything from creation of a new evaluation system for teachers to leading students on educational trips to the Amazon jungle, to working with the town to install a new street-crossing light system — would adequately prepare him for his new role.

It turns out he was right. Well, sort of.

“I felt like I knew the job, that I had it all figured out,” he told BusinessWest. “As it turned out, I had no idea.”

School of Thought

What Easler said he’s learned over the past year and a half is that this job entails wearing many hats and assuming many roles.

“In one day, I can be dealing with parking-lot-assignment issues, auditors and lawyers, happy parents, billionaire alumni, and international dignitaries,” he said, adding that those in that latter category are often also alums. “At various times, you have to play the role of counselor and mayor, judge, priest — not in a particularly religious sense, but in terms of providing counsel to people when they’re at a time of need — and more.”

He’s taken on all those roles and others as he’s undertaken the twin challenges of maintaining the recent momentum at WMA and coping with the myriad challenges facing all private schools at this time. And they are, of course, interrelated.

“Our student body has grown in size and quality to the point where we’re full,” he said, describing his tenure at the school specifically. “And our school culture has changed significantly over the past 14 years.”

Elaborating, he said there are now students from 31 different counties and 11 states, escalation of a pattern — one that has earned WMA the nickname ‘the global school’ — that began in 1854, when the school became the first institution of its kind to admit a Chinese student.

International students now comprise one-third of the current student population of 420, which is a percentage the school embraces. But the term ‘diversity’ applies not only to countries of origin, Easler stressed, but other realms as well, including socio-economic status.

And maintaining this diversity is critical because it provides a rich learning experience that goes well beyond the classroom, one that students appreciate long after their stone is placed into a wall, he explained.

“It’s very important to the students to have a diverse campus because, when they come back from college, they tell us that even their college communities are not as diverse and inclusive as ours,” he explained. “My guess would be that this perception of theirs is not a statistical perception — the breakdown of the student populations are not dissimilar to ours. But the perception of it is different, because we’re much smaller.

WMA

Brian Easler says WMA provides students with diversity and an opportunity for “social engineering” that that they miss when they move on to college.

“On a college campus, they have more of everyone, so it’s much easier to isolate yourself with whoever’s like you or whoever’s from where you’re from,” he went on. “We’re such a small community that that becomes virtually impossible. What students experience here is like social engineering or forced inclusivity, so that students, by nature of our program, and in a totally healthy way, find it necessary to engage with others who are not like them. And what they learn from it as a result is that they enjoy this, and they miss it when they go to college.”

Moving forward, the mission is obviously to continue this social engineering while also providing students with a high-quality education, and overall experience, that will prepare them not only for college but everything that life can throw at them afterward, said Easler.

And, in these times of declining populations of young people, heightened competition for top students, and rising tuition rates, schools like WMA are challenged to maintain their high standards, become ever more efficient, and focus their resources on programs and initiatives that will advance the institution and improve the overall student experience.

And this brings Easler back to that word ‘value.’

“It’s all about aligning ourselves, our mission, and our expenses so that our budget reflects our mission,” he told BusinessWest. “You can tell what an institution’s real mission is by looking at it’s budget; people spend their money on what’s important to them — and so do institutions.”

And at WMA, what’s important is the learning experience, he went on, adding that, over the past two years, as part of what could be described as strategic planning, the school has identified what’s important and adjusted the budget accordingly.

“We’ve become more lean and efficient as an institution, and more responsive to our parents and alumni,” he explained, adding that the school has boiled what’s important down to three basic criteria: the student experience, the mission, “and what keeps us attractive to our current or potential customers.”

No Stone Unturned

Looking ahead, and far down the road, Easler said WMA has plenty of sidewalks and roads near which to build walls to display the stones of graduating seniors for decades to come.

Beyond that, it has the other necessary ingredients as well — history, tradition, diversity, a willingness to adapt to changing times, and the ability to balance all of the above.

That, and a head of school who may not have been a prep-school guy growing up, but has forged a successful career leading and mentoring those who are.

That’s one reason, from nearly all accounts, why this venerable institution will weather the many challenges facing it and remain rock solid.

George O’Brien can be reached at [email protected]

Education Sections

A New Front Door

Bill Fogarty

Bill Fogarty shows off the water-collection apparatus in G-313.

The number outside the door is G-313. But everyone knows it as the ‘digital video studio.’

It’s a well-equipped facility — done over as part of a $2 million renovation of the media center in Holyoke Community College’s campus center in 2008 — and, in most respects, it looks like a modern classroom.

Except for the black tarpaulin positioned just below the ceiling near the middle of the room.

This is an elaborate apparatus, actually, with the tarp hung so that the water leaking from the ceiling flows down and to the center, where it then passes into a hose that empties into a five-gallon bucket sitting on the floor.

“Pretty attractive, huh?” asked Bill Fogarty, HCC’s vice president of Administration and Finance as he offered a tour of the campus center, something he’s done quite often lately, but not for the reason he’d like.

Indeed, he’s certainly not showing off the facility, also known as Building G, hence G-313. Instead, he’s pointing out what the HCC community has had to put up with since … well, pretty much since the day the sloping, concrete facility opened its doors in 1980.

Fogarty’s not sure what month or day that was, but from what he’s heard anecdotally, the building has leaked since just after the ceremonial ribbon was cut — or at least the first day it rained.

Efforts to remediate the problem have continued for the past 35 years, mostly with stopgap measures like those in G-313. Funding for a permanent solution has come only after innumerable tours offered by Fogarty and others and countless “dog-and-pony shows,” as he called them, featuring color photos of the digital video center and several other facilities with water-collection systems of varying levels of sophistication.

The wait (for funding, anyway) finally ended last summer, when the state announced it was awarding $2.5 million for a massive renovation effort, the final monetary piece needed for what will be a $43.5 million project that will — in 30 months or so, according to current estimates — lead to tours of a much different kind.

When it’s over, the project to square off the campus center, thus eliminating the angles contributing to the water-damage problems, and add roughly 8,000 square feet will yield a facility that is in many ways state-of-the-art, student-friendly, and doesn’t leak.

It will in many ways give the school a new feel — and entry point, said its long-time president, Bill Messner.

“This will allow for a front door, which is something we’ve never had before,” he explained, adding that, despite its importance, the campus center is accessible only from a series of stairs leading down from the Frost Building, the main administration building, or from the adjoining Kittredge Center for Business & Workforce Development.

Plans call for an elaborate makeover of the dining-services facilities; a new home for the campus bookstore, which is currently housed in cramped, and, yes, leaking space on the ground floor; a new admissions office; and improved traffic flow to all those facilities.

The renovation project will create some headaches and logistical challenges — books will be sold only online for the length of the construction project, and dining facilities will be temporarily relocated to the already-crowded Frost Building next door, for example.

But the end result will be a facility that will certainly help the college as it works to attract students — HCC competes across many programs with Springfield Technical Community College, only eight miles away — and greatly enhance the experience for those who choose to attend.

Leaking Information

The campus-center project is the latest in a number of projects over the past decade or so that have in many ways transformed an HCC campus that first opened in the mid-’70s, and has been showing its age in many respects.

The 57,000-square-foot Kittredge Center, which opened in 2006, was a major addition to the campus, as was the new Center for Health Education, which opened its doors this past fall in the former Grynn & Barrett Studios building on Jarvis Avenue, just a few hundred yards from the campus (see story, page 22).

In the planning stages is a major renovation of the Marieb Building, which will house the HCC Center for Life Sciences on its first floor.

These and other projects have been undertaken to improve the student experience, create new learning opportunities, and improve student-recruitment efforts, said Messner, adding that the campus-center renovations were blueprinted for all the same reasons.

But at its core, this project was undertaken — and it’s been years, if not decades in the making — to eliminate design flaws, and thus water-infiltration issues and resulting building-material failures, that have plagued the building literally since the day it opened.

Indeed, as he offered his tour of the campus center, the last of what’s considered the “original” buildings on the campus, Fogarty showed BusinessWest several facilities with leaks and various forms of water-collection equipment, including other classrooms, the storage area in the bookstore, and a room just off the dining-services facility which, because of persistent leaks, has been used only for storage over the past several years.

“It’s been a chamber of horrors,” said Fogarty, adding that the college community has essentially had to live with the problem. And in recent years, that became increasingly difficult, creating a sense of urgency that culminated in more of those dog-and-pony shows, which helped prompt the state to include $2.5 million for the project as part of a larger package for capital projects. The balance of the cost is being funded through state bonds.

In a nutshell, the project calls for, well, building a new nutshell.

Holyoke Community College

Officials at Holyoke Community College say the campus center has leaked since the day it opened in 1980.

“To solve the problem, we’ve explored a number of options,” Fogarty explained. “And it’s been determined that the best way to approach this is not to simply over-clad the building, but to square it off — to actually build a new exterior of the building.

“The idea is to square it off and have it look more like the Kittredge Building,” he went on. “That’s because the campus center is not a very attractive building. And while it’s more consistent with the rest of the campus, it’s the building that’s in the worst shape.”

Construction is scheduled to begin in the spring of 2017, and it will require closing down the structure for the duration of the project. That reality will force some imaginative responses, said Fogarty, because the campus is already cramped.

But the end product will be well worth the inconveniences, he went on, because it will give the college a campus center that is far more welcoming, student-friendly, and easy to access.

“We’re trying to make it as easy as possible for new students and new families coming to the campus to find this parking lot and then have a straight shot to admissions,” said Fogarty, citing just one example of how the renovated Building G will represent a substantial improvement over existing conditions.

Messner agreed. “Admissions is currently buried down on the second floor of this building [Frost, the main administration facility], and it’s a very unappealing situation,” he explained, “particularly when you’re trying to attract and impress and serve potential new students.

“So this is not only going to be much more attractive and conducive to a welcoming environment,” he went on, “it’s also going to cluster an array of services around admissions that lend themselves to serving potential new students — the testing, the advising, and more.”

Another example would be the plans for the new bookstore, to be relocated from its current basement home.

“Right now, you have to make an effort to find the bookstore; it’s just not conveniently located,” said Fogarty. “What we want to do is bring the bookstore to the second floor, and have that facility, the dining services, and the student-activity services all on the same floor, and all opening up to a common corridor.”

Dry Subject Matter

Fogarty said he’s essentially done giving tours of the campus center — at least for the next two and half years or so.

But he expects he’ll doing a lot of them afterward, showing off a facility that will be modern, accessible, easy to use, and, best of all, dry.

Indeed, G-313 will look like a modern classroom — without the water-collection apparatus.

George O’Brien can be reached at [email protected]

Education Sections

HCC enhances the learning experiences for students in a number of programs

Michelle Sherlin

Michelle Sherlin with ‘Noelle,’ the obstetrics simulator at Holyoke Community College’s new Center for Health Education.

They named her Noelle.

She is the “obstetrics simulator” used by students at Holyoke Community College, and by Michelle Sherlin’s count, she’s given birth 16 times this semester, give or take a few deliveries.

Noelle has long been part of the curriculum, if you will, for students in various health and science tracks at HCC, but since she and the Health Sciences Department moved into the former Grynn & Barrett Studios building on Jarvis Avenue, she’s been playing a bigger part.

Indeed, in the new facility, Noelle has her own spacious hospital bed (a significant upgrade over her previous digs), which is visible from a larger, better-equipped screening room, from which students’ performance can be watched and assessed.

The simulator is now more mobile, said Sherlin, a registered nurse and simulation specialist within HCC’s Health & Natural Sciences Division. By that, she meant that it’s easier for Noelle to get to students and for students to get to Noelle, which means she can take part in more learning experiences — from those aforementioned deliveries to a late-term X-ray administered recently by students in the Radiologic Technology program.

In many respects, Noelle’s story captures the essence of the Health Science Division’s move into the 22,000-square-foot facility, acquired by the college in late 2012 and repurposed through a $7.6 million initiative that culminated in a ribbon cutting last fall.

There is more room, yes — considerably more room, and that’s a big part of the story. And there’s also new equipment, more than $600,000 worth it, which is usually defined with the term state-of-the-art.

Kathy Hankel

Kathy Hankel says the new Center for Health Education has greatly enhanced the educational experience for HCC students.

But the real story, said Kathy Hankel, dean of the Health Sciences Department, is how all of the above has enhanced the learning experiences for students in a number of programs, and how it has made HCC better able to compete for students seeking entry into the region’s large and diverse healthcare sector.

“We’ve been able to greatly enhance the educational experience for our students,” she explained. “We simply have the ability to do so much more than we could before.”

When the Grynn & Barrett building went on the market in 2012, Hankel said, college administrators saw a tremendous opportunity to substantially upgrade the Health Sciences facility then housed in the Marieb Building, one of the original structures on the HCC campus.

To describe those quarters, Hankel first summoned an adjective, then an adverb for some additional effect.

“It was cramped — horribly cramped,” she explained. “We did a lot of things over there (at Marieb) with our labs and simulators, but it was so difficult for all the students to get the true benefit of the simulation and lab experience we offered because we were so cramped.”

The new Health Sciences Center now houses the school’s two-year RN program, its LPN program, the Medical Assistant program, and the “Fundamentals in Health” class that has served as a feeder program for the various health disciplines.

The building houses staff offices and conference facilities, as well as a wide array of simulation rooms — all equipped to mirror what would be found in a hospital — as well as classrooms, labs, screening rooms, and more.

To say that the new quarters would retire that term ‘cramped’ is an understatement. Indeed, four months after officially moving in, Holly Martin-Peele, program chair of the Radiologic Technology Department, says she’s still having a hard time getting used to all the space.

Indeed, as she gave BusinessWest a tour of her facilities, she referenced a classroom; a radiology simulation room, or mock X-ray room, as she termed it, which recreates what would be found in a hospital; the so-called QC area, or ‘image-critique’ facility, which also doubles as a lab and study area; and a storage room.

“Before, in the old building, we had basically a big classroom that had a couple of antique X-ray machines in back that we couldn’t find parts for anymore,” she explained. “We can do so much here.”

Sherlin concurred, and successfully quantified the improvements in addition to qualifying them.

She said there are now eight simulators in use at the facility, double the number at Marieb, and more students are using them, and in myriad ways.

“We’ve done more than 360 simulations since the beginning of September,” she explained. “Previously, that was about what we did in a year and half; we did as many simulations in one semester as we used to do in three.”

More important than those numbers are what they mean in terms of the learning experiences of those performing the simulations.

“The quality of the educational experience has grown dramatically,” she told BusinessWest, “because students are really able to get comfortable with the technology, deepen their skills, and do a lot of critical decision making, because of simulation, that they didn’t have the ability to do before, because there was just no space.”

 

— George O’Brien

Cover Story Education Sections

Building an Education Hub

Downtown Colleges

It all started three years ago, when Cambridge College, after surveying a number of potential sites for its regional campus, settled on some former retail space on the ground floor of Tower Square. Now there are four colleges and universities with what could be called a presence in the central business district. That constitutes a “hub,” according to many we talked to about this development, one that has the ability to bring additional energy and vibrancy to the downtown area.

When Supreme Court Justice Sonia Sotomayor spoke at the MassMutual Center on Sept. 9 as part of the 2015 Springfield Public Forum series, there were more than 2,500 people in the hall.

A good number of them represented the area’s many colleges and universities, including students, faculty members, administrators, distinguished alums, and supporters. Springfield College, for example, had roughly 40 people in attendance, and prior to Sotomayor’s talk, most of them were gathered at a reception in unique community space set aside for tenants and their guests on the third floor of 1350 Main St., just across the street from the convention center.

The college wasn’t officially in the building yet, said its president, Mary-Beth Cooper, but lease papers had been signed for space on the second floor just a few days before Sotomayor came to Springfield, so the school took full advantage of a huge opportunity.

Mary-Beth Cooper

Mary-Beth Cooper says Springfield College leaders wanted to be part of the downtown revitalization in the city, so an address in the central business district made sense.

“I called and asked if we could we use that space,” said Cooper. “There’s a deck, it’s right across the street … we had a nice reception.”

Gaining the ability to host such a party wasn’t the reason why Springfield College became the fourth area institution of higher learning to add a downtown Springfield mailing address over the past few years.

But it may well have been one of the reasons.

There are myriad others, said Cooper, who told BusinessWest that, to make a somewhat long story short, the college wanted to support the city it is named after, and, perhaps more importantly, it wanted to be part of what’s happening downtown — be that a revitalization, comeback, renaissance, or whatever term may be deemed appropriate.

Thus, Springfield College is now part of what would have to be called a movement involving higher education and Springfield’s central business district.

It all started in 2012, when Cambridge College, looking for a replacement for tired and insufficient facilities for its Springfield Regional Center in an industrial building on Cottage Street, settled on long-vacant retail space on the ground floor of Tower Square. Two years later, Bay Path College, bursting at the seams on its Longmeadow campus and in search of a home for its American Women’s College, chose the spacious seventh floor of 1350 Main St. from several appealing options.

And in September of 2014, The University of Massachusetts opened the UMass Center at Springfield, a 26,000-square-foot facility on the mezzanine level of Tower Square that is now hosting classes involving roughly 700 students this fall.

By comparison to those other facilities, Springfield College’s investment is small by any measure — its offices total less than 2,000 square feet, and only a few people are actually in those offices at any given time.

But there is room for growth, and in the meantime, this latest addition only adds to what Springfield Mayor Domenic Sarno called an infusion of “positive energy and brainpower.”

“Eds and meds are an important part of economic development,” he said, using the term to connote the education and healthcare sectors. “And when you couple what’s happening with the colleges downtown with efforts to promote entrepreneurship, the innovation district we’re building, and the efforts of groups like Valley Venture Mentors, it generates additional momentum.

“Years ago, people laughed at us when we said we were going to bring colleges and universities into the downtown,” he went on, adding that no one is laughing anymore.

Instead, they’re undertaking some speculation and analysis — on the impact of all this proliferation of colleges along Main Street, and about how and in what ways this momentum can be built upon.

Lynn Griesemer, assistant vice president of Economic Development at UMass and executive director of the UMass Donohue Institute, has been doing some analysis herself. She told BusinessWest that what’s developing downtown could certainly be termed an “education hub,” one that has the potential to attract additional businesses, non-profits, people, and vibrancy to the area.

“It’s starting to create a magnet,” she said, emphasizing those words ‘starting to.’ “With patience and ongoing support from the community, the city, and the state, I think that you could see this magnet growing into something that brings a lot more vitality into the downtown.”

For this issue and its focus on education, BusinessWest looks at how this hub, or magnet, came to be, and also at what its potential forces of attraction might become.

Course of Events

Hot Table restaurant on the ground floor at Tower Square is now open until 8 p.m. on weekdays, several hours later than its old closing time.

Teresa Forte, director of Cambridge College’s Springfield Regional Center, located just a few dozen feet away, knows that prodding from her and many of the students who attend classes into the early evening played a big part in that decision.

Overall, she believes that’s only one relatively small example of the impact that Cambridge and the other colleges are having downtown, an influence she described with the same phrase Greisemer summoned.

“Whether we call it that or not, the downtown is becoming an educational hub for Springfield,” she told BusinessWest. “I’m proud that Cambridge College started the trend; the true benefactors are the students who can now use downtown as a one-stop shopping zone when they are considering educational opportunities.”

Looking back over how this hub came together, it becomes clear that, while the schools involved had somewhat different motivations and goals behind their respective decisions, the common denominator is that they reached a decision that they wanted — and in many respects needed — to be downtown.

Retracing the steps that led to Cambridge becoming urban pioneers, if you will, or at least next-generation pioneers, Forte said the school looked at a number of options as it went about the task of replacing the Cottage Street facilities, which it called home for more than 20 years.

At the time, the school wasn’t really focused on being part of a revitalization effort — although that was certainly part of the equation — as much as it was centered on making a move that simply made sense from the perspectives of visibility and convenience for all constituencies involved, and would enable the school to ultimately grow enrollment, she explained.

“I described us as the best-kept secret in higher education in Springfield — even our sign didn’t light up,” she said of the Cottage Street facility. “Our lease was up, and the decision was made to search for a new, upgraded location. After many months and many visits to locations all over Springfield, it became clear that the best options for us were in downtown.

“It would not only provide us with better transportation options for our students — on a bus line and close to 91 — but also give us an opportunity to become a stronger contributor to the Springfield community,” she went on. “The search was narrowed to three locations in downtown, and Tower Square was chosen for a few very important reasons. First, it had the street-level site available, which was important for signage. Second, it was one of the most secure locations in all of downtown.”

Elaborating, she said Tower Square has a very responsive security staff which conducts patrols on the hour both inside the mall and outside the perimeter of the building, and there are also cameras everywhere, including the garage.  Meanwhile, in terms of parking, students are given the option to park in the Tower Square garage, meaning they can take the elevator to class.

With that package of amenities, Cambridge thought it could grow its Springfield Regional Center, she continued, and in reality, that’s exactly what has happened.

Teresa Forte

Teresa Forte says Cambridge College’s location in Tower Square — which offers students solid security, parking, and transportation amenities — has spurred an increase in enrollment.

“Cambridge College has a very unique mission — we cater to a diverse population of students for whom educational opportunities may have been limited or denied; we were one of the first colleges to specialize in assisting non-traditional students,” she explained. “And the interesting trend that has happened since we moved downtown is that we seem to be attracting a larger number of traditional students who have never been to college before. We’ve been in downtown for almost three years, and our enrollment in Springfield has been steadily rising for the past five years.”

For UMass, meanwhile, its arrival downtown, while certainly part of ongoing efforts to become more of a factor in Greater Springfield economic-development efforts, was actually sparked by a statewide study of potential growth opportunities for the university apart from its five campuses, said Griesemer.

That analysis identified several such locations, she went on, including Brockton, Southeastern Mass., Springfield, and the Marlboro area in the eastern part of the Commonwealth.

“There is a whole wedge in that area that has no higher-ed institutions — it’s between Routes 128, 495, 2, and 90,” she said of what amounts to Greater Marlboro, adding that most of the sites identified were in so-called Gateway cities (many of its existing campuses are in different ones) such as Springfield, and the university decided, after an in-depth market research study, to first pursue a project in the City of Homes.

What eventually emerged was the UMass Center at Springfield, which was announced in the fall if 2013 and opened less than a year later. It now hosts classes for several UMass Amherst programs, including the College of Nursing, the Isenberg School of Management’s part-time MBA program, the University Without Walls, and others. It also hosts programs offered by or in conjunction with UMass Boston, Springfield Technical Community College, Holyoke Community College, and Westfield State University.

Griesemer didn’t have a specific number when asked how many people are at the Springfield facility on a given day, but pegged student enrollment alone at between 600 and 700, a number that has gone up each semester.

Schools of Thought

As for Bay Path, its move downtown in the fall if 2013 was generated by a basic need for additional space for the online American Women’s College, said President Carol Leary.

“We spent a good amount of time looking at various locations, but Springfield was at the top of our list because we have our roots there going back to 1897,” she said, adding that school administrators fell in love with the culture at 1350 Main St.

And by culture, she meant everything from its focus on the arts — there are several galleries there — to its eatery to its eclectic mix of tenants.

“You have a feel, when you enter this place, that it’s more than an office building,” she explained, adding that the 11,805 square feet now in use hosts roughly 40 full-time employees.

And they are certainly contributing to the health of the local economy, said Leary, who attended college in Boston, understands and appreciates how higher education adds vibrancy to a city, and enjoys being part of that equation locally.

“I love the energy of a city, so I’ve enjoyed it, and our staff enjoys it,” she noted. “And we’re definitely pumping some money into the economy.”

Cooper said Springfield College’s ties to the City of Homes obviously run even deeper, and they certainly played a part in the school’s decision to lease some space at 1350 Main St.

She said she was having lunch downtown with trustee vice chair Jim Ross, when the discussion turned to the city, it’s central business district, and the many things happening there. “We talked about MGM, the rebirth of the city, transportation … everything,” she recalled, adding that the conversation eventually evolved into a discussion about if and how to become part of it — or a bigger part.

Actually, Cooper says she’s been asked several times since she arrived in the fall of 2013 about the school establishing a presence downtown. She was intrigued by the questions, in part because, in many ways, she thought the school was already downtown.

It is only a few miles as the crow flies from Main Street, she acknowledged, adding quickly that, through her lunch talk with Ross, she came to the conclusion that a direct presence in the CBD was an appropriate step.

Bay Path University President Carol Leary

Bay Path University President Carol Leary says the school’s space at 1350 Main St. has plenty of room for expansion.

Fast-forwarding a little, Ross and the college are now essentially sharing space on 1350’s second floor. The former conference room for a bank has been converted into a conference room and two offices, one for Cooper and one for Ross.

It’s not a big presence, certainly, and its specific uses have yet to be determined, but the college is now a part of what is becoming an increasingly larger and more impactful whole, said Cooper, who, when asked what she has in mind for the space besides receptions, told BusinessWest the same thing she told her board.

“I want people to think about the possibilities,” she said, listing everything from candidate interviews to leadership team sessions to subcommittee meetings involving the many boards she’s on.

But she wants that’s phrase ‘think about the possibilities’ to extend well beyond how the school’s physical space may be used.

Indeed, she said the expanding higher-ed presence downtown may well inspire and facilitate additional collaborative efforts involving a host of area schools, and eventually generate more opportunities to pair area students with downtown businesses through internships and other programs.

“Part of my agenda is to facilitate a move toward collaboration between the colleges and universities,” she said. “I think that would be good for individual schools, better for all our students, and better for the community.”

Class Acts

As she gave BusinessWest  a quick tour of the Bay Path suite of offices, Leary, who spends two full days a week downtown, stopped at the spacious kitchen. It is very well-stocked and outfitted with every necessary appliance.

There are also several round tables and chairs arranged café-style. They get a decent amount of use, said Leary, but many of those working at the downtown location prefer to eat out, and do so quite regularly.

Many are also members of the gym upstairs, she went on, adding that membership was paid by the landlord the first year (another perk of tenantship), but several employees are staying on even though the cost has shifted to them.

Meanwhile, Hot Table’s hours have expanded; the store that UMass operates on the ground floor at Tower Square, the UMass Marketplace, has expanded its food offerings; and Griesemer said there have been more than a few conversations lately about the lines at most downtown eateries getting longer — and how that’s a good thing.

But the more serious talk is about how the proliferation of colleges downtown will have a much deeper impact than a bottom-line bounce for downtown dining establishments.

Indeed, those we spoke with talked about the potential for more and deeper collaborations and of that aforementioned ‘magnet effect.’

Griesemer relayed some recent discussions that more than suggested that the schools are helping to foster an environment that may draw more draw more employers — and employees — to the central business district.

“We’ve had a few nonprofits say to us, ‘we’re interested in moving into downtown Springfield because you have,’” she said. “There are already several in the tower and room for many more.”

Sarno agreed, and noted that the critical mass of students, employees, and administrators created by the movement of higher education into the downtown area will only facilitate efforts to create more market-rate housing there, which is considered one of the keys to generating more vibrancy and additional retail.

“I think this will help in our push for market-rate housing,” he explained. “And the more pedestrian traffic you can have matriculating from the North End to the South End, the more beneficial it will be to bringing in spin-off businesses.”

When asked if there was a model for a larger, more sophisticated education hub that Springfield could aspire to, she said there are several, including Phoenix.

“There are examples of places where you had a single higher-education institution put down a footprint and others followed, like Arizona State,” Griesemer explained. “There is still room for considerable growth in Springfield when it comes to this hub.”

While the current picture is one defined by enthusiasm, and there is considerable optimism about what might come next, the immediate forecast is at least somewhat clouded by two concurrent, and massive, construction projects that will certainly impact access to the downtown — MGM’s South End casino and reconstruction of the I-91 viaduct.

“We absolutely are concerned about that,” said Forte, noting that accessibility is a key factor in the success of the downtown location. “But we’re also hopeful that the city and highway department will be considerate of our population and create traffic alternatives that will not cause great impact for us.”

Sarno said the city — not to mention the contractor handling the I-91 work — is certainly incentivized to do just that, and also get the project done on time.

“So far, so good — communication has been great, and they’re ahead of schedule … and there are 9 million reasons why this contractor wants to get phase one done ahead of time,” said the mayor, citing the bonus put in place by the state for accomplishing that feat. “This had to be done, and we’re hoping to keep the disruption to a minimum.”

Study in Possibilities

As she wrapped up her tour of Bay Path’s facilities, Leary spent a few moments in the cluttered, currently unused space on the seventh floor into which the school could, and likely will, expand.

“I can see us filling all of this someday,” she said, sweeping her arm across the area. “We’re not done yet down here.”

With those sentiments, she spoke for seemingly everyone that is now part of this education hub in the central business district.

In fact, by almost all accounts, those within this key sector are just getting started.

George O’Brien can be reached at [email protected]

Education Sections

A Second Chance

Angela Gonzalez and Eboni Lopez

Angela Gonzalez and Eboni Lopez say Phoenix Academy Charter School in Springfield has helped them become successful.

Kayliana De La Cruz was quite candid as she talked about what her freshman year of school was like at Commerce High School.

“I had put a hard shell around myself and stopped caring,” said the 18-year-old from Springfield. “I kept everything inside; my face was like stone.”

Her attitude was reflected in her academic track record: she missed 100 out of 180 days and received horrible grades. “They kept me putting me in credit recovery, which meant sitting in front of a computer, and I just didn’t care,” she recalled.

Everything changed when a representative from Phoenix Academy Public Charter High School in Springfield gave a presentation at Commerce and her guidance counselor suggested she fill out an application.

She took the advice, albeit reluctantly. And although she initially found the stringent rules at Phoenix “really annoying,” today De La Cruz is — in her opinion and that of those around her — a much different person.

The transformation — very much still in progress — results from a combination of small classes, endless support, and the feeling of family generated within the school, which has has broken through her barriers and motivated her to succeed.

“Phoenix is a place where people rise from the ashes and get the chance to start again,” she told BusinessWest, as she wiped tears from her eyes and spoke about the help and personal attention that have led to her laudatory achievements.

“I’m a little softie now. I am doing really well. I’m running for student president, and I help a lot of other students,” she explained. “Everything is just coming naturally now.

“I passed the MCAS exam, and I really want to go to college,” she went on. “And if I see other students leaving the building, I tell them they better have a good excuse. Phoenix has made a real difference in my life. If I hadn’t come here, I don’t know where I would be right now.”

The teen’s high praise is mirrored in stories from other students who told BusinessWest they felt like failures and were ready to drop out before they found a safety net in the new downtown charter school, located within the Technology Park at Springfield Technical Community College.

“Our mission is to challenge students with rigorous academics and relentless support so they can recast themselves as resilient, self-sufficient adults in order to succeed in high school and beyond,” said Head of School Mickey Buhl.

He said the key to the school’s success is not just small classes, but the multi-faceted support and encouragement students receive from teachers so dedicated that many are there until 7 p.m. each night helping young people master their assignments.

“Their economic futures would be bleak without a high-school diploma, and our school creates an opportunity for them to move into a middle-class life; it’s our reason for being,” he said, adding that students cannot graduate from Phoenix until they have a letter of acceptance to a college, and groups have been taken to visit Boston University, Salem State University, UConn, Yale, and other institutions of secondary learning.

For this issue and its focus on education, BusinessWest goes inside the recently constructed walls of this unique facility to discover the reasons for its success and why it is worthy of the name on the door.

Network of Hope

The charter school, which opened its doors in September 2014 in temporary quarters, is part of the Phoenix network. Its first school was founded a decade ago in Chelsea; the second was an alternative public high school in Lawrence, which Phoenix was asked to run when the town went into receivership; and the third is its Springfield location, which serves students in Springfield, Chicopee, and Holyoke.

Students wear uniforms and are given a free Pioneer Valley Transit Authority bus pass to get to school, where the day runs from 9 a.m. to 5 p.m., with the exception of Fridays, when the hours are 9 a.m. to 1 p.m.

“We serve students ages 14 to 22 who need a second chance because they have not been successful in a traditional school,” said Buhl. “I was working today with a student who dropped out six years ago.”

He noted that many of these ‘scholars,’ which is the name given to all students, either left school or planned to due to continued failure and frustration.

Operations Director Angela Gonzalez is a graduate of Phoenix’s flagship school in Chelsea. She did well as a public high-school freshman, but lost interest in her sophomore year. Her mother was extremely strict, and once she discovered she could leave school or skip it entirely and they wouldn’t call her home, she began taking advantage of the newfound freedom.

That changed when a truant officer saw the teen on the streets. When she was taken back to school, she was told she would have to repeat the year because she had been absent 75 times, which meant she wouldn’t graduate with her class.

Gonzalez was referred to, and signed up for, Phoenix Academy, and although she had no plans to attend classes, a school official came to her house if she didn’t show up to change that equation.

“My mother would send him into my bedroom, and he told me I had 20 minutes to get up and get ready. And it worked,” she said, adding that the support she received and the knowledge that people cared so much about her was inspiring.

Mickey Buhl and Corey Yang

Mickey Buhl and Corey Yang say the support and personal attention scholars receive at Phoenix inspire them to achieve more than they thought possible.

“I could sit with the principal at lunch and share how I felt,” Gonzalez said, adding that the school’s leader was instrumental in keeping her on track when she got pregnant during January of her senior year.

“I thought I had ruined my life, but there was never any judgment — it was all about moving forward,” she recalled, adding that she is happy to be working at Phoenix, where she can give other students the same encouragement she enjoyed.

The school has a no-excuses policy, and Buhl said the staff has very high academic expectations. “We need the students to establish a new image and think of themselves as scholars,” he told BusinessWest, adding that society has labeled his students failures, and they feel that way when they arrive.

“But they do become scholars here; they are smart and have abilities and talents,” he noted. “Just because they have hard things knock them off track doesn’t mean they can’t achieve the same academic outcome as other students.”

By the Book

To meet that goal, classes are kept small by design, and many students stay after school for extra help. In addition, there is a voluntary Saturday session established by a teacher who conducts the sessions without pay.

“Our teachers really buy into the mission that we’re here to help students, and they are committed to helping them recast themselves as successful academically and personally,” Buhl said. “Our goal is to break through obstacles and change the scholar’s direction, and our teachers’ patience and extra effort are really remarkable. They invest heavily in their relationships with the kids.”

For example, many conduct home visits, even though it’s not required, and some go to appointments with students that range from court to counseling, while others take students shopping.

“We don’t succeed with every kid, but we do hold them to strict academic, behavioral, and attendance standards because we know they will have to overcome obstacles if they want to go to college and get a job to support themselves and their families,” Buhl explained. “They have to be resilient enough to overcome their pasts.”

He added that some students dropped out last year, but returned in the fall. “We tell them we will never lower our standards, but if they fail they can come back and try again.”

Community support also plays heavily into the equation.

“I have been a principal for 15 years in elementary, middle, and high school, and have never had support like this,” Buhl said. “There are at least 50 community agencies that we have partnered with to serve our scholars.”

They include organizations like the Young Parenting Program, the Department of Youth Services — some students are on probation or involved with the court system — and Springfield Public Schools. The latter works with Phoenix very effectively, and guidance counselors and principals frequently refer parents and their teens to the charter school.

Healthy Families is another nonprofit that connects with teachers and staff to coordinate services such as counseling, home support, and transportation. And the school has received a tremendous amount of help from STCC and the Technology Park.

“They’re a big reason why we are here; they wanted a school in this building, and the Technology Park has been integrally involved in our development,” Buhl said, explaining that, when Phoenix opened last year, classes were housed in a variety of rooms in the park while a building was renovated for it.

The school was completed in time for a September opening and includes its own day-care center, which is important because many students drop out because they get pregnant and have no one to watch their baby or children.

“We call it the Little Scholar Center,” Buhl said, adding that everyone in the school — staff, students, and the little scholars (if their parents choose) eat lunch together at the same time, which allows them to form close relationships.

Americorps volunteers also spend time at the school, tutoring students for the MCAS exams. And although staff members understand that the young people they are working with have a wide range of experiences, which can include being expelled or suspended from other schools, standards are rigid, and no exceptions are made.

Change of Heart

On a recent day, Anaeishly De Jesus sat in the principal’s office and proudly pulled an exam out of her book bag.

“I just got this back; it’s my history midterm, and I got an 89,” she said, wiping joyous tears from her eyes, as she spoke about her newfound academic success. “I’m getting A’s now. I was never like this before, but this school has changed me. I feel at home; the people are my family.”

It’s a far cry from where De Jesus was when she started at Phoenix; she cried bitter tears when she was told she was being sent to the charter school.

“I had been making bad choices, skipping classes, and disrupting teachers,” the 17-year-old said. “But I didn’t care because I was going to drop out.”

Anaeishly De Jesus and Kayliana De La Cruz

Anaeishly De Jesus and Kayliana De La Cruz say they are doing well in school thanks to the second chance Phoenix offered.

That changed as soon as she sat down in her first class at Phoenix. She felt comfortable and said the support since that time has been amazing. “If I do something bad, they don’t throw it in my face,” De Jesus noted, explaining, however, that students get demerits for things like chewing gum, having their phone out, or cursing.

“I didn’t ask for help at first, but my algebra teacher kept telling me she knew I could do the work,” she said. “I told her over and over that I couldn’t, but she insisted I could, and she sat down and showed me how.”

To her astonishment, she was able to follow the teacher’s instructions and completed the assignment.

“After that, I started finishing all my work, and also did my homework. It gives me energy to know that people actually care and want me to be successful in life,” she went on. “They give you a lot of chances here, and if you make a mistake, they still stand by your side. Kids can come here until they are 22, and you don’t get a GED; you get a real diploma.”

The belief that students can and will change if they are repeatedly encouraged and given another chance to do well is exemplified by Eboni Lopez, who transferred to Phoenix from Commerce High School.

“I used to skip classes, skip school, and was hanging out with the wrong crowd,” she said, adding she was going through some difficult life situations, which included being bullied.

She attended classes at Phoenix last year but remained unmotivated. However, this year, the 17-year-old has set ambitious goals for herself.

“I didn’t want to be here when I was 20, and knew I needed to change, so I put my foot down. I’m getting good grades, and my attendance is good now, too,” she said, adding that she is looking forward to graduating next year, enjoys playing soccer at school, and is interested in a career as an athletic trainer.

“I feel like I fit in this building,” Lopez said. “The people here push us to do everything we need to do. You have to meet the standards, and I don’t want to waste time. I am trying to get back on top.”

Corey Yang also attended Commerce before starting at Phoenix in September. At Commerce, he said, he was frustrated because he wasn’t making any progress and his teachers weren’t offering him extra help, even though he needed and wanted it.

The teen felt alone and unsupported, so he left school early each day or skipped it entirely, and was failing as a result. “I like learning new things, but I wasn’t getting anything out of school,” he told BusinessWest.

But that has changed since he entered Phoenix.

“I’ve met new people and am working hard,” he said, noting that he has attended the Saturday sessions because the teacher is a former wrestling coach and sets aside time for teens to wrestle under his supervision if they choose to do so, which Yang enjoys.

“I wanted to change and start trying; I wanted to see what would happen if I pushed myself,” he said.

And he has done exactly that, thanks to unprecedented support. “People want to help me with my work here and will also help get me into college,” the 16-year-old said, adding that his goal is to study computer engineering after graduation.

Expanding Opportunities

Last year, Phoenix accepted 125 students. This year, it has 175, and next year, it plans to accept 250 young people who need and want a second chance.

It’s a place where encouragement never ends. Twice a week there is a community meeting with the entire school body, and students and staff give each other shout-outs, recognize each other’s work with beads, and even publicly choose to apologize for inappropriate behaviors.

“Phoenix symbolizes rising after you have been burned, so students who have been kicked out of other schools always get a second chance here,” De La Cruz said. “To me, it’s a really amazing symbol.”

Education Sections

Root Geometry

Daniel Montagna says the UMass Center

Daniel Montagna says the UMass Center at Springfield is looking to build on the momentum gained during a solid first year.

Dan Montagna says he can easily quantify the success enjoyed by the UMass Center at Springfield during its initial year, as well as the momentum it gained for the second, which started earlier this month.

Indeed, the number of classes offered at the 26,000-square-foot facility in Tower Square increased from 20 in its first semester of operation a year ago to more than 25 this fall. And while he didn’t have an exact count when interviewed by BusinessWest — the so-called ‘add/drop period’ for many classes was still ongoing — he was quite certain that the number of students enrolled in classes in the state-of-the-art facility had increased markedly as well.

“Going from fall to spring, we saw a sharp increase in both the number of classes and programs, as well as enrollment,” said Montagna, who assumed the role of director of Operations at the center last spring. “And for the fall, it looks like a little bit of an uptick in the number of classes, but a potentially greater number of students who will be attending classes here.”

There were other measures of success, he went on, including the 275 or so community events of varying sizes staged at the center’s diverse facilities.

As for the other assignment put to him by BusinessWest  — qualifying how the center has fared with its mission of helping to bring vibrancy to downtown Springfield and provide new levels of convenience for area students — he said that was slightly more difficult, especially the first part of that equation.

And it will certainly take more than 12 months to effectively answer that question.

But he felt very confident saying that the center has established a firm foothold downtown, forged several strong working relationships with other area colleges, and already become a huge asset for the region.

“From our measures, it’s been a very successful start for the center,” he said, adding that the obvious goal is to build on that momentum. “It’s about growth, expansion of the academics, and seeing what other courses we can bring in and focus on concentration areas.

“As for the other side of the equation, the community-engagement side,” he continued, “the fact that we’ve been able to plant roots in the heart of downtown Springfield and host perhaps 300 community events has been outstanding, and something we continue to build on.”

For this issue and its focus on education, BusinessWest takes a quick look back at the UMass Center’s first year in operation, and then puts the focus on how this facility can continue to gain momentum.

Course of Action

Montagna was on hand when the center opened its doors a year ago — and actually well before that — in the capacity of assistant director of operations.

He had taken that role after stints as a project manager for a private consulting firm that specialized in work with nonprofits, and, before that, as a program manager for the so-called Bay State Roads program, a state- and federally funded transportation initiative that provided technical assistance to officials in area communities. He said he joined the team at the UMass Center because he was intrigued by the center’s role with the university — and with the city of Springfield — and wanted to be a part of it.

“What attracted me to it was the concept of UMass bringing a campus to the downtown Springfield area,” he explained. “That immediately grabbed my attention, and as a local native, growing up in Agawam and living in the Pioneer Valley my whole life, I have a personal investment in the surrounding community.

“I’ve always been a cheerleader for Springfield doing better things,” he went on. “And the timing around the developments in the downtown, the revitalization efforts, along with the university making this investment and wanting to bring some of what they’re known for to the downtown area, was really exciting to me.”

He would take on a much bigger part last spring, when William Davila, the center’s first director of Operations, left to take a position with the Center for Human Development.

Montagna said his job description has a number of moving parts — from keeping the proverbial lights on to being a liaison to Tower Square management to being the face of the center within the community — but at its heart it’s fairly simple: to continually broaden the center’s impact in downtown Springfield and within the region’s higher-education sector. And, he said, a successful first year has provided a solid foundation on which to build.

“We want to focus on all aspects of our mission, building not only the scope of academic programs here, working with the campus communities,” he explained, “but also the community-engagement component; we want to be much more than a satellite campus.”

Elaborating, he told BusinessWest that the center can be classified using a number of nouns, starting with ‘facility.’

Indeed, it serves as a central location from which UMass Amherst and other colleges and universities can offer classes and other programs.

That location, as well as the large inventory of facilities — from large classrooms to varying-sized conference rooms to large study areas — also makes the center a resource, another of those nouns, said Montagna, adding that a wide array of nonprofit organizations, government agencies, and economic-development groups have staged meetings and other types of events there.

That list includes Springfield Public Schools, the United Way, the Department of Homeland Security (which staged a training program for local law-enforcement officers there), and the Young Professional Society of Greater Springfield.

As it carries out those roles, the center also serves as a “partnership,” he went on, adding that UMass Amherst collaborates with Westfield State University, UMass Boston, Springfield Technical Community College, and Holyoke Community College to provide convenient access to courses in a number of fields.

The center now hosts classes for several UMass Amherst programs, including the College of Nursing, which has a large presence there, as well as TEACH 180 Days in Springfield, the Isenberg School of Management’s part-time MBA program, and University Without Walls. Meanwhile, it also hosts UMass Boston’s Addictions Counselor Education Program; Adult Career Pathways, Adult Basic Education, community health training, and workforce-training programs from STCC and HCC; and a Community Planning course, which is a collaboration between the STCC, Westfield State, and UMass Amherst planning departments.

All of the above assures a steady flow of students and instructors into the center, which offers both day and night classes, said Montagna, adding that this critical mass inspires use of another term to describe the facility — catalyst.

And while there may be some objective gauges of the overall impact of the center — such as in the number of additional lattes sold at Dunkin Donuts or paninis at Hot Table on the ground floor at Tower Square — this is more of a subjective analysis at this point, he told BusinessWest, although those at the center continue to look for more ways to measure its impact.

“One of the things I’m really working on with my staff is the quantifying component,” he explained. “We’re trying to measure as much as we can; we’re trying to work toward more cohesive, more comprehensive tracking of our usage and our impact downtown.”

Overall, he believes the center is certainly contributing on the micro level — with receipts at area downtown restaurants, for example — and will eventually be impactful on the macro level as well, being one of a host of new facilities, businesses, and initiatives that make downtown a true destination.

Branching Out

Summing up the UMass Center’s first year of operation, Montanga said the initiative (there’s still another noun used to describe it) returned to that notion of putting down roots, noting that they have certainly taken a firm hold.

What develops from those roots remains to be seen, obviously, but he believes the center will grow into a vital contributor to the region’s economy, its ongoing efforts to create a large, capable workforce for the future, and the vibrancy of a downtown in the midst of a comeback.

In many respects, he said in conclusion, it is already all of the above.

George O’Brien can be reached at [email protected]

Education Sections

Storehouse of History

Building 19

Above: an architect’s rendering of a renovated Building 19. Below left: a late-19th-century shot of the structure, which served primarily as a warehouse for the Armory.

Building19-1865

It’s called Building 19. That’s the number the federal government attached to the structure at the Springfield Armory that eventually grew to 660 feet in length and was used to store hundreds of thousands of rifle stocks at a time. Despite its historical and architectural significance (its first portion was completed 14 years before the Civil War started), the building has essentially been lost to time, serving as a storehouse for unwanted equipment that those at Springfield Technical Community College, which moved into the Armory complex in 1967, can’t simply throw away. But plans have been blueprinted to make ‘19’ the new center of the campus.

Springfield Technical Community College President Ira Rubenzahl likes to say the school moved into the historic Springfield Armory site back in 1967 … “and it’s been moving in ever since.”

Elaborating, he said the process of converting former Armory manufacturing buildings, office space, officers’ quarters, and other structures into classrooms, administration areas, and assorted other academic facilities hasn’t really ceased since it first began back when Lyndon Johnson patrolled the White House.

And the latest, and perhaps most ambitious, example of this phenomenon in the college’s nearly-50-year history is the planned conversion of the structure known as Building 19, which was once a warehouse that held more than a half-million rifle stocks at any given time, into the home for a host of facilities ranging from the library to the financial-aid office to the bookstore.

“It’s going to be the centerpiece of the campus,” said Rubenzahl, who took the helm at the school in 2004 and has overseen several projects involving reuse of old Armory buildings. He noted that, while there are still some hurdles to clear, especially final appropriation of the $50 million this undertaking will cost, the project is rounding into shape.

Gov. Charlie Baker visited the region late last month to announce $3 million in state funding for what amounts to final designs for the project, which will make use of all 660 feet of this intriguing structure, which is historically and architecturally significant, said Rubenzahl.

Indeed, Building 19 is the only standing structure in this country that can be called a caserne, a French term for a combination military barracks and stables, although it was never actually used for that purpose. From the beginning, which in this case means 1846, when the first of four sections of the building was completed, it has served primarily as a storage facility.

“It wasn’t used as a stables, but it looks like one,” he explained, “because it’s built on the model of a caserne, which had the cavalry horses on the first floor and the cavalry officers living above them. It’s not a replica; it’s the U.S. Army’s version of what this might look like in the United States.”

The building’s ground floor has dozens of arched entrances, or openings, which will allow for a great deal of creativity when it comes to design of the spaces inside while dispensing a huge amount of natural light, said Rubenzahl. Meanwhile, the second floor features an equal number of large, slightly curved windows, which can be used to shape unique, desirable working and studying spaces.

“We’re told that 40% of the exterior walls are entrances, which is very unusual,” he said. “We have all these arches, so you can make an entrance anywhere you want. And then you can do some nice things with light; it’s going to be very dramatic.”

The renovation of Building 19 is likely to commence sometime next year, said Rubenzahl, and while it won’t be ready for the 50th anniversary celebrations in 2017 that are now being blueprinted, it should be open for business the following year.

STCC President Ira Rubenzahl

STCC President Ira Rubenzahl says that, if renovated as planned, Building 19 would become the new center of the campus.

Overall, the ‘new’ Building 19 will reorient the campus, with the focus shifting from Garvey Hall to the renovated structure, and centralize it as well, in a way that will add needed convenience to students and staff alike.

“This will help organize the campus in a way that it’s never been organized before,” he explained. “From the beginning, the college took this space, then it took that space, and said, ‘we need something for this … we’ll put it over here.’ There was never a master plan to organize the functions in a coherent way that would help the students.

“That’s what we’re doing with Building 19,” he went on, “and it will be a huge step forward.”

For this issue and its focus on education, BusinessWest looks at the ambitious plans for Building 19, and how they would change the landscape at STCC — in every sense of that word.

Blast from the Past

In recent years, Rubenzahl told BusinessWest — actually, since the day the college opened — students could spend their entire time at the school and never really notice Building 19, as large as it is, other than to walk by it on the journey from the parking lots off Pearl Street to the classroom buildings in the center of the campus, constructed in the ’80s on the site of former Armory buildings.

All that will change if funding is approved and construction starts as scheduled, he went on, and by September 2018, the structure would be the undisputed hub of the campus.

This startling transformation has been decades in the making, he went on, adding that discussions concerning what to do with Building 19 have been ongoing — at different levels of intensity, to be sure — since the college’s earliest days, when it was known as the Springfield Technical Institute (STI).

That was in the fall of 1967, roughly three years after U.S. Defense Secretary Robert McNamara announced that the federal government would decommission the Armory, built in the late 18th century on a site chosen by George Washington, and about 18 months after city officials lost a pitched battle to keep it open.

Soon after those efforts failed — or years and even decades before that, depending on whom one talks to — officials began eyeing the site as a possible home for a college, especially the west side of Federal Street, with its long brick buildings and large courtyard.

In those early days, STI and the Armory actually co-existed as the latter was decommissioned, with the school gradually occupying more of the Armory buildings in the years to follow. Building 16, as it was called, the Armory’s main administration building, served the college in that same capacity, and eventually became known as Garvey Hall in honor of the school’s first president, Edmond Garvey.

Meanwhile, Building 27 became home to the school’s library; Building 20, one of the youngest structures on the property, dating back to the 1940s, would house most health programs; and a series of buildings on the east side of Federal Street, first home to GE and then Digital Equipment Corp., became the Technology Park at Springfield Technical Community College, now home to dozens of businesses and, most recently, a charter school.

As for Building 19, well, it has been used almost exclusively for storage, said Rubenzahl, adding that, over the decades, all manner of equipment and supplies have wound up there — and remained there for years.

Indeed, as he offered BusinessWest a tour of the facilities, he walked past everything from long-obsolete computers to rusting air conditioners to an old phonograph.

“We’re a state agency, and that means we’re not allowed to throw things out,” he explained, adding that disposing of all equipment or identifying other potential users is a laborious, time-consuming process that certainly helps explain why such items accumulate.

Building 19, seen in the background

Building 19, seen in the background in front of Armory buildings torn down to make way for new classroom buildings, has historical and architectural significance.

Soon, these objects — and their numbers have been dwindling recently — will have to reside somewhere else because Building 19 will be getting a serious interior facelift and new lease on life.

As he talked about it on a hot summer’s afternoon, Rubenzahl walked the length of both floors and pointed to the third, a windowless, loft-like area, talking about how each will be repurposed.

The ground floor, with those arched entrances, will become home to a number of offices, including admissions, registration, financial aid, and others, and also the bookstore, currently located in Building 20, he said, adding that the space throughout the building is dominated by columns, which makes it far more suitable for offices and student uses than for classroom space.

The second floor, meanwhile, will house the library and other student services, he said, adding that facilities will be placed toward the center of the spaces, generating maximum benefit from all those windows.

Overall, the building is in good condition, he noted, and while the older structures pose challenges, they were in many ways overbuilt because of their intended uses, and have stood the test of time.

“They were built by the Army, they were built for weapons storage in some cases, and they’re just very solidly constructed,” he explained. “Structurally, these buildings have great integrity, so in many ways, they’re good buildings to renovate.”

Building Momentum

When the renovation project is complete, Rubenzahl said, the campus will have tens of thousands of square feet of space to repurpose — in Building 16, the library, and other structures — and these developments create opportunities for the college, the Commonwealth, and perhaps the community as well.

Meanwhile, there are other projects to tackle, including Building 20, the largest structure on the campus, which is partly in use (the first three floors are occupied), but there are a number of infrastructure issues.

A master plan is being developed for the entire campus, said Rubenzahl, adding that the Armory complex offers a wealth of opportunities but also myriad challenges.

And that explains why the college that moved in 48 years ago is still moving in.


George O’Brien can be reached at [email protected]

Education Sections

A New Test for a Turnaround Specialist

Stephen Zrike

Stephen Zrike says he’s still in the “listening phase” of the process of turning around Holyoke’s schools.

From the start of his career, Stephen Zrike has had a fascination with what would be called ‘urban education.’

He got a strong taste of this genre, for lack of a better term, while working in a number of positions in Boston, including principal, leadership coach, and ‘turnaround principal,’ and developed a real passion for it as chief of elementary schools in Chicago, where he led instructional-improvement efforts across 26 K-8 schools with 18,000 students, 92% of whom were from low-income families.

He was a finalist a few years ago for a job he coveted — superintendent of New Bedford’s school system — but didn’t prevail in that search, settling instead for the superintendent’s post in Wakefield, which is near home (the Boston area) but wouldn’t exactly be considered urban.

But this past spring, Zrike landed a different version of his dream job, and perhaps an even sterner challenge, when he was appointed receiver for the Holyoke Public Schools by Elementary and Secondary Education Commissioner Mitchell Chester.

The appointment puts him in a place he wants to be, both literally — one of the Commonwealth’s so-called gateway cities (Boston and New Bedford are also in that group) — and figuratively, in a position to lead a turnaround.

“This was the kind of opportunity I was looking for,” he said. “My heart and passion has been in urban education, and from a young professional age I wanted to be a superintendent of a gateway city — these communities are very intriguing to me.”

Holyoke’s situation is uncommon. Only two other Massachusetts systems have been in receivership: Chelsea, which saw its schools turned over to Boston University and its School of Education in a landmark case, and Lawrence, now in its fourth year under receiver Jeff Riley. But, unlike those other two communities, officials in the Paper City did not exactly embrace this move.

In fact, they did quite the opposite, with most elected leaders, including Mayor Alex Morse, strongly opposing a state takeover of the system.

Overcoming this resistance is in many ways Zrike’s first challenge, and be believes he’s making considerable progress in achieving a buy-in.

“There was certainly skepticism coming in, but I believe there’s more optimism now — cautious optimism, to be sure,” he noted. “I knew coming in that it was important to build relationships with people who have a lot of pride in this city, care deeply about Holyoke, and have lived here for a long time.”

The next steps in the process will be much more difficult — creating an action plan for turning around the city’s schools, and then executing it. The first part of that assignment is well underway, he said, adding that the plan will be multi-faceted in its approach and address everything from high-school graduation rates to the role of preschool programs.

As for the latter, Zrike said there is no set timetable on the project, and he has made at least a three-year commitment to achieving the ultimate goal — returning control of Holyoke’s schools to the city.

For this issue and its focus on education, BusinessWest talked at length about the means to that end, and how Zrike — and Holyoke — intend to pass their respective tests.

Study in Determination

Zrike told BusinessWest that his wife’s family has roots in Holyoke. In fact, her grandfather was one of the founders of the city’s fabled St. Patrick’s Day Parade.

He said much of what he knew about this planned industrial city and its schools was gleaned through conversations with those relatives.

“They conveyed a lot of pride in the community, and they had a lot of questions about the schools, which they had seen as being very successful for their children, now in their 40s,” he said, adding that his unstated job description is to restore that pride.

And, as mentioned earlier, he will bring to that assignment a diverse résumé dominated by experience in urban settings.

A graduate of Dartmouth University, where he majored in history, Zrike would later enroll in the Urban Superintendents Program within the Graduate School of Education at Harvard, earning both his master’s degree and doctorate there.

He focused on administration in urban settings after starting out as a fifth-grade teacher in the Andover public-school system, and later became principal of John D. Philbrook School in Boston.

From there, he was assigned the task of orchestrating a turnaround at one of the Hub’s largest elementary schools, William H. Ohrenberger School, and a year later was given the same challenge (this time in the official capacity of ‘turnaround principal’) at William Blackstone School.

Only eight months into that assignment, though, he left for the Windy City, a job as an assistant superintendent, and his broad role with its elementary schools. In that capacity, he said he worked with school leaders and their instructional leadership teams to assess the needs of their schools through the analysis of student outcomes, and then “develop goals, a targeted theory of action, and a school-improvement plan.”

In simplistic terms, he’ll be doing much the same thing for Holyoke’s two high schools, its middle school, a lone K-3 facility, seven K-8 schools, and an early-childhood center.

He arrived in July, and when he talked with BusinessWest as school was set to start this fall, he said he was very much still in what he called the “listening stage,” while working to soften the strong resistance to Holyoke’s receivership status.

“There’s a strong sense of urgency, but it’s also important to acknowledge the enthusiasm people feel about the schools and this city,” he said, adding that, in addition to that enthusiasm, he has encountered considerable frustration and a desire for progress.

In addition to his diverse background, Zrike brings to the job a fascination for the state’s gateway cities, mostly older manufacturing centers, and their school systems. In Andover, he gained an appreciation for the challenges in neighboring Lawrence, and his roles in Boston and Chicago offered myriad opportunities to learn and hone his skills.

Wakefield offered a different kind of experience, he said, adding that, when the state forced Holyoke into receivership early last year, he sought out the opportunity to lead the comeback efforts here.

School of Thought

Zrike noted that Holyoke’s schools didn’t arrive at this state — what’s known in education circles as ‘level 5,’ the lowest level of performance it shares with only Lawrence — overnight, and they won’t achieve turnaround status that quickly either.

Elaborating, he said there are many factors that contribute to a school system declining to level 5, ranging from ineffective use of resources to failure to meet the needs of some students.

“I think our population has shifted, and as a system we need to adapt to the needs of our students and our families,” he explained. “I think our families are really disconnected, in general, from the educational process, and if you talk to many of our parents, particularly low-income parents, they don’t have a lot of confidence and trust in the school system, and that doesn’t bode well in terms of performance outcomes.

“If they would rather send their kids to a different school … that’s not the level of investment and confidence that we would want in our schools,” he went on. “We need to do better with regard to supporting children who are developing English, and we have many students who come with social and emotional needs, and I think our system needs to continue to improve when it comes to meeting those needs. It’s hard for a child to learn if they don’t feel safe or comfortable, or if there are social or emotional challenges getting in the way of their learning.”

While focusing on students and their needs, Zrike went on, the system must also do a better job of working with teachers and staff to improve morale and involve them in the decisions regarding how the schools will be run.

“I think we’ve disempowered our educators,” he told BusinessWest, “and if you look at successful school systems, urban or suburban, educators have a voice in the change process, and I’m a big believer that morale is critically important in the success of any organization.

“And, unfortunately, I believe the teaching profession has been much maligned across the country and across the state,” he continued, “and we have to do a much better job of not only recruiting strong teachers, but retaining, supporting, and developing our quality people. We have some really quality educators in Holyoke, and we have to make sure we hang on to them.”

The process of returning the schools to the city begins with a strategic plan, Zrike noted, adding that such a plan is now being drafted with the input of a stakeholders group and should be ready by early October at the latest. He has also met with a host of groups and constituencies, including the School Committee, now acting in a purely advisory role, to gain input.

Overall, that plan is designed to enable the system to hit the quantitative targets necessary for the schools to be returned to city control. There are targets for everything from graduation rates (Holyoke currently has the lowest rate among gateway cities) and dropout rates, attendance, reading proficiency, and other student outcomes, he said, adding that the basic mission is to achieve continuous improvement.

One key measure is something called the student growth percentile, he said, adding this is a metric that compares how students do relative to peers that perform similarly the prior year across the state.

“Are you adding more growth than the average teacher or school?” That’s what this measures, he said, adding that Holyoke has obviously lagged in this realm in recent years.

Zrike noted that the strategic plan isn’t likely to identify any problems that Holyoke hasn’t been addressing for years. But it will provide a firm blueprint, and the receiver will have the requisite power to carry out that plan in a quicker, more effective manner.

“The receivership allows for greater acceleration of what can take a long time in districts,” he explained. “It allows for greater flexibility and leverages more resources. I do think the district had put some measures in place that were important to move the needle with regard to performance, but the receivership allows for an acceleration of that.”

Stern Test

When asked to pinpoint what will ultimately allow Holyoke to effectively send him off to his next challenge in urban education, Zrike said that, in many ways, it comes down to leadership — not in his office on Suffolk Street in the heart of the city’s downtown, necessarily, but in the city’s 11 school buildings.

“A big part of my theory of change involves strong leadership at the building level, the school level,” he told BusinessWest. “A district is only as strong as the teacher leaders and the principal leaders at the respective buildings. If you build that critical mass of people, then the system can sustain itself.”

Zrike’s unofficial job description is to build that critical mass. it will be a stern test, but one he believes he has the power — and, more importantly, the passion — to pass.

George O’Brien can be reached at [email protected]

Education Sections

An architect’s rendering of the planned Pope Francis High School.

An architect’s rendering of the planned Pope Francis High School.

Many of the decisions hanging over Cathedral High School — and Catholic education in this region — since the tornado ripped through Springfield in 2011 have been answered. The diocese will rebuild, it will merge Cathedral with Holyoke Catholic, it will name the new high school after Pope Francis, and it will build the new facility for a population of roughly 500 students. But much work remains, principally the task of generating momentum for Catholic education at all levels, and creating a system that is truly sustainable.

Paul Gagliarducci says it’s likely ground won’t be broken for the new Pope Francis High School — the institution resulting from the merger of Springfield Cathedral and Holyoke Catholic High Schools — until September 2016.

While the location for the school (the site of the old Cathedral, destroyed by the 2011 tornado) has been chosen — after months of weighing various options — as has the name and nickname (Cardinals), and a working architect’s rendering of the facility has been circulated, much work remains to be done before a shovel can be put on the ground, he noted.

Indeed, administrators must decide how many classrooms to include, the nature and size of those facilities, and myriad other specifics before architects can begin, let alone finalize, designs, said Gagliarducci.

And from the big picture perspective, administrators involved in this endeavor have much more to do than construct a new school, he went on. They are also building enthusiasm — and a student body — for this facility, while also ensuring its long-term sustainability.

And all this is reflected in the unofficial title Gagliarducci, former school superintendent for the Minnechaug region and Somers, Conn., and long-time education consultant, now carries with regard to this endeavor.

That would be ‘interim executive director of the Pope Francis High School project,’ an assignment of indeterminate length — “I’m here as long as it takes to get the job done” — that will involve everything from coordinating the merger of the two schools to building the new facility, to designing a new governing structure for the diocese, all at a time when there are huge question marks hanging over the institution of Catholic education in this region and around the country.

Those question marks are reflected in statistics kept by the National Catholic Educational Assoc. (NCEA), based in Arlington, Va. They show that enrollment is not only down considerably from the peak years for Catholic education in the early ’60s, when there were 5.2 million students enrolled in 13,000 schools across the nation, but that the decline is an ongoing phenomenon, with no apparent bottom in sight.

Paul Gagliarducci

Paul Gagliarducci says the unofficial goal for Pope Francis High School is to make it one of the few Catholic facilities that has a waiting list for students wishing to enroll.

Indeed, total Catholic enrollment was 2.42 million for the 2004-’05 school year, less than half what it was 40 years earlier; 2.12 million for ’09-’10; and 1.94 million for ’14-’15, a roughly 20% falloff over a decade. The rate of decline was even more severe for pre-school and K-8. Enrollment for that constituency was 1.8 million for ’04-’05, 1.52 million for ’09-’10, and 1.38 million for ’14-’15, a nearly 25% drop.

There are many reasons for this decline, said Sr. Dale McDonald, PBVM, Ph.D., director of Public Policy and Education Research for the NCEA, who cited everything from the recession that came near the middle of this statistical period, to a sharp drop in the number of priests and nuns who once taught in Catholic schools, to the financial woes facing a number of dioceses across the country.

Overall, though, sharply falling enrollment comes down to a continuing decline in the number of people both willing and able to pay the tuition ($9,000 on average nationwide at the high school level, and $3,800 at the elementary school level) for a Catholic education.

Over the past decade, decline in enrollment has averaged between 1.8% and 2.5% per year, and 21% of the schools have closed, McDonald went on, and there is little, if anything, to indicate that this trend will slow, let alone stop.

“Unless we have some serious interventions, enrollment will continue to decline and schools will continue to close,” she said, adding that by interventions, she meant actions that would enable more families to afford those tuition figures mentioned earlier.

Cathedral and Holyoke Catholic have certainly not been immune to these trends. At Cathedral, for example, enrollment was at or near 3,000 in the early ’70s, and stood at merely 400 when the tornado tore across Springfield on June 1, 2011.

The current trends and uncertainly concerning the future certainly played a factor in the lengthy discussion about whether to rebuild Cathedral, where, and how — and also in the preliminary design of the school and projected capacity — roughly 500 students.

That’s about 115 more than the combined enrollment of the two high schools at present, said Gagliarducci, adding that this number reflects both realism and confidence moving forward.

“Looking at the group of freshmen coming in, the class of 2019, has just over 100 students, and that’s a pretty good number,” he said, adding that this is the combined enrollment for both schools, “If we can maintain that 100 to 125 students, and I think we can, we’ll have our 400-500 students and something we can build on.” Such confidence, he went on, stems from everything from the impact of a new facility on those weighing their education options, to efforts to emphasize the value and benefits of a Catholic education.

But making the school accessible to families of all income levels will be crucial, and for this issue and its focus on education, BusinessWest looks at that challenge and how it might be met.

Setting a Course

As he talked about his assignment, the Pope Francis High School project, moving forward, Gagliarducci said that while it doesn’t say as much on any formal or informal job description, his mission is to make the new facility one of those Catholic high schools that actually has a waiting list for enrollment.

Doing so will accomplish many things, he went on, listing everything from fiscal flexibility to greater prestige to long-term sustainability.

plan for the property on Surrey Road

While designs for the new school are still being finalized, the plan for the property on Surrey Road is coming into focus.

“Right now, people know we want them,” he said, referring to the current, and aggressive, recruiting efforts. “But if we can get to a point where we get 175 to apply and we only take the top 100 to 125, that’s going to bring some competition, and that’s going to be good for us; that’s what our hope is.”

Such an eventuality would have seemed impossible a few years ago, especially after Cathedral was relocated into a shuttered elementary school in Wilbraham months after the tornado — and this scenario still seems like a real stretch of the imagination to many.

But Gagliarducci and others involved with this endeavor believe such a fate is possible, if the school can focus on those two parts of the enrollment equation mentioned earlier, and put more people in those categories of individuals willing and able to pursue a Catholic education for their children.

Essentially, it will come down to the laws of supply and demand, and reversing the picture that has defined the scene both regionally and nationally for years — where demand doesn’t come close to approaching supply.

And that assignment will come down to a host of factors, said Tom Brodnicki, senior partner with Partners in Mission, a consulting firm specializing in Catholic education that has been hired by the diocese to help coordinate the merger of the high schools and raise money for the endowment fund.

He listed listing everything from building a market for Catholic education to growing the endowment so more students can attend; from broadening enrollment among certain demographic groups, such as the Hispanic population (more on that later), to convincing area parents that the sticker price for Pope Francis is a relative bargain; from building what he and others called a “culture of philanthropy” in the region, to convincing parents of the need to start saving early for a Catholic education for their children.

All of those action items would fall into that category of ‘interventions,’ as described by McDonald. The question is whether they will be enough to stem the current tide.

Indeed, creating a waiting list for Pope Francis will certainly be a challenge, said those we spoke with, noting that while there are, in fact, schools where demand exceeds supply (often where the supply has been reduced through a merger), there are many more that are closing their doors or merging with others, as has happened with the Springfield diocese.

Statistics from the NCEA show that while 27 new Catholic schools opened over this past school year, 88 consolidated or closed. And those numbers have become the trend over the past few decades, said McDonald, adding that the rate of closure and consolidation has actually slowed considerably because there are simply fewer schools left to take such steps.

And while the economy and even demographic trends have had something to do with these developments — the decline of many cities in the Rust Belt/Bible Belt has resulted in falling Catholic school enrollments in that traditional stronghold — tuition, the inability to meet it, and the fiscal difficulties that ensue, are the primary reasons.

“As tuition moves higher, fewer people are able to afford it,” McDonald noted. “But schools facing lower enrollment still have expenditures, or operating costs, and many of these costs are fixed or increasing dramatically, such as health insurance for teachers and staff.”

Per-pupil costs generally far exceed tuition and are met through fund-raising efforts by the diocese in question, she went on, adding that there is help available to families facing those tuitions costs ranging from scholarships to tax credits made available in many states.

But the burden is proving too steep for many, especially those families with several children in school at the same time, McDonald noted, adding that, overall, there is little prospect for improvement.

“Without programs that will provide help for families, it’s not a happy forecast in many respects,” she said, “when it comes to the ability of parents to continue to pay the tuition that’s required to have a quality education.”

One of the serious, and ongoing, challenges for those in Catholic education is attracting members of the Hispanic population, said Patricia Weitzel-O’Neill, president of the Barbara and Patrick Roche Center for Catholic Education at Boston College.

Hispanic populations are growing in most urban centers, including Springfield and Holyoke, and, overall, Hispanics comprise roughly 60% of the nation’s Catholic-school-age children (those ages 3 to 18), but only 2.3% of those children are enrolled in Catholic schools.

“This is the crux of the problem in Catholic education today,” she told BusinessWest, adding that there are several reasons behind that statistic, including the fact that many Hispanic parents did not attend Catholic schools, and doing so is not a “part of their culture.” But the inability to meet tuition costs is also a huge factor.

“One of the issues facing Catholic education today is the inability to recognize the need to diversify what we’re doing, to be much more welcoming, and to be more open to introducing and welcoming the second culture and the second language,” she said, adding that there is movement nationally to address the problem.

Crosses to Bear

It was in this environment that the Springfield diocese was forced to make critical decisions after Cathedral was essentially destroyed by the tornado.

And it took all of four years to make most of those decisions, including whether to rebuild, under what circumstances (eventually via a merger with Holyoke Catholic), where to build, and how big to build.

After surveying the landscape and analyzing the data, officials decided to build a 120,000-square-foot school that can handle a population of 500 students. That is a small fraction of the total number of Catholic high school students in this region from a typical year decades ago — and a figure smaller than many alums of those schools think is possible — but it is quite realistic, said Gagliarducci.

“Some people think we should be doing much better — some of the critics said earlier that this area should be able to support four high schools,” he said. “Dream on … that’s just not going to happen.”

But Gagliarducci stressed that the facility can, and hopefully will, be expanded to accommodate more students in the future.

Facilities such as the auditorium, gymnasium, and cafeteria are being designed for closer to 700 students, he went on, adding that they cannot be expanded later, and thus must be built accordingly. But additional classrooms and facilities can be added later.

Tom Brodnicki

Tom Brodnicki says that one challenge for the diocese is to convince parents that their tuitions costs are a sound investment.

When asked how the diocese intends to arrive at the point where Pope Francis will need to be expanded, Gagliarducci and Brodnicki went back to the laws of supply and demand.

By building a first-class facility — not only a new building, but one outfitted with the latest technology and offering attractive programs of study — they hope to build demand. And it will take more than a new structure, because several area communities, including Longmeadow, West Springfield, Wilbraham (Minnechaug), and Chicopee (two facilities) have opened new state-of-the-art high schools in the past decade.

“The key is to develop a program that parents can get excited about,” Gagliarducci explained. “But ultimately, if I’m deciding as a parent to send my child to Pope Francis High School, I’m doing so because I believe in a strong religious education for my kids, so that has to be the paramount thing that’s going to attract people.

“But then you have to follow that up with a rich academic program,” he went on, “one where, at the end of four years, students are getting into the college of their choice; that’s very important.”

By growing an endowment, meanwhile, they intend to increase accessibility. Also, with economies of scale gained through the merger, they expect Pope Francis to be an efficient operation, one better suited to manage through the time it will take to build the endowment and grow enrollment.

“We believe that with the new facility and some of the excitement that it builds — along with this endowment fund, which will help with the affordability factor for some families — that a school with a projected enrollment of 500 is within reason,” said Brodnicki. “The real key is the level of academic excellence that’s provided, and convincing people that they are making a valuable investment in their children’s future.”

Elaborating, Brodnicki and Gagliarducci said Catholic education has not gone out of favor — it has simply become a less-appealing option for many families due to its cost.

The initial goal for the endowment, set by Bishop Timothy McDonnell, who retired last year, was $10 million. But Gagliarducci and Brodnicki want to set the bar higher to broaden accessibility and therefore meet demand.

Approximately one third of the 200 students now attending Cathedral receive a substantial amount of financial assistance to attend, said Brodnicki, adding that a large endowment and other forms of philanthropy will enable more low-income families to attend the school.

But to achieve sustainability, the new school must be able to attract students across all income levels, said Gagliarducci, adding that the goal is to continue the current breakdown — where roughly one third of the students pay full tuition, another third get some support, and the rest get substantial assistance — only with a larger student population.

Building Momentum

Surveying the national Catholic education scene, Brodnicki, who has had a front row seat to the changing landscape and has worked in a number of major metropolitan areas, said most cities are experiencing declines consistent with the statistics quoted by McDonald.

The Boston area is a notable exception, he added quickly, noting that most Catholic schools there are thriving, in part because the economy is more robust, but more so because of strong philanthropic support from wealthy individuals, many of whom are graduates of those schools and now serve on their boards of trustees.

“A few things happened in Boston,” said Brodnicki. “First, the economy took off; second, there is incredible wealth and a strong tradition of philanthropy. There are a number of Catholic individuals who have come together and made a firm commitment to Catholic education, especially the inner-city schools.”

The Western Mass. Catholic community can’t expect to approach that level of support, he went on, but it can — and, in essence, must — build a stronger base of philanthropic generosity if it hopes to create a sustainable Catholic education system.

And he said Cathedral, and to a lesser extent Holyoke Catholic, has a large alumni base, with many individuals in a position to provide support. The diocese must be more aggressive in reaching out to alums and making its case for support, he went on.

“Cathedral has a reputation for having many well-known graduates who have achieved wealth,” Brodnicki explained. “We’re going to go and visit those folks and lay out the case for support.”

While building a stronger base of support through its endowment and other forms of philanthropy, the Springfield diocese must also more aggressively promote Catholic education and convince current young parents, as well as those that will follow them, that it is a viable option and worthwhile investment.

Part of this equation involves making Catholic education more of a K-12 phenomenon, said those we spoke with, who again cited the more-rapid rate of enrollment decline at the elementary school level.

Springfield is a good example of that trend; not long ago there were five Catholic elementary schools in the city, but by the time the tornado touched down, they had been merged into one — St. Michael’s Academy.

Meanwhile, the diocese, as it goes about selling the new high school, must also sell a Catholic education, and this one in particular, as an investment, rather than as an expense that must somehow be met.

“People often view that $9,000 as tuition, not necessarily as an investment, Brodnicki explained. “We have to show someone who’s looking at spending $40,000 on their child’s education that, on average, graduates of Cathedral and Holyoke Catholic are receiving scholarship opportunities that average in the $80,000 to $90,000 range; people have essentially doubled their money in four years. Give me a stock that will do that, and I’m all over it.”

Grade Expectations

How well Gagliarducci, Brodnicki, and the diocese fare with the many aspects of the Pope Francis High School project remains to be seen. With some elements of the equation, such as the endowment, real progress may not be realized for years.

One thing that all agree on, though, is that given the many changes and challenges confronting those in Catholic education today, this will certainly be a stern test.

Ultimately, though, they believe this is a test they can, and will, pass.

George O’Brien can be reached at [email protected]

Education Sections

Life Lessons

Vincent Maniaci

Vincent Maniaci says AIC has a three-pronged plan for growth that includes programs to help students become prepared to enter the workforce.

American International College President Vincent Maniaci has been studying the booklet for weeks.

It contains quick snapshots of each member of the incoming freshmen class. His goal is to commit them all to memory so he can greet every student by name when classes begin this fall. Although it’s a small measure, Maniaci believes it’s important for him to make students feel special, especially since 44% of the student population is aiming to become first-generation college graduates.

“We try to get to know our students on a personal basis, and first- generation students always struggle more than those who come from an affluent background and have parents who have gone to college,” Maniaci explained, adding that understanding a student’s history helps staff give advice that is pertinent to each individual’s situation and aspirations.

Susanne Swanker agrees, and told BusinessWest that AIC has been successful in developing a sense of community between staff and students.

“It’s uncommon to walk anywhere on campus without having people greet you,” said the school’s acting chief academic officer and dean of the School of Business, Arts and Sciences. “It doesn’t matter whether you know them or not; it’s part of a culture in which everyone is supported and encouraged to do their best.”

That culture has been carefully cultivated by Maniaci and stems from his personal experience. Indeed, his path to success differs greatly from most people in his position, and he said it has made him aware of the importance of providing students with exposure and access to college, as well as what it takes to keep them there.

“I come from a blue collar background and had no plans to attend college; it was very alien to me,” he said, adding that no one in his family had a college degree and the only reason he enrolled at City College of San Francisco, a community college, was because he and a friend wanted to continue playing football after they graduated from high school.

So he signed up for courses, but didn’t attend a single class and had no plans to do so until he injured his knee during the third game of the season. At that point, Maniaci realized that the only way he could continue interacting with other team members was to show up for class.

“I’ve always been competitive, and once I started I did well,” he said, as he outlined the rest of his educational career.

But he will never forget his first day on campus.

“Adjusting to the environment is especially difficult for students from socio-economic backgrounds where college attendance is not a given,” he said, explaining how intimidated he felt when other students began quoting famous people he had never heard of.

Today he believes that mixing students from different backgrounds adds depth to the curriculum and helps prepare them for the world of work.

“The diversity that results from a population with mixed backgrounds is one of our strengths; we’re very student-centric and believe a college education is more than academic and intellectual growth,” he noted. “It includes personal, spiritual and professional development entwined with emotional intelligence, which takes place both inside and outside of the classroom. We all see things through a different prism based on the environment we come from, so being culturally diverse leads to deeper discussions.”

Course of Action

AIC has a strategic plan for growth that is focused on three areas, said Maniaci.

“Our first goal is to build the demand curve — we need to give parents and students a better reason to come here, give them a reason to borrow money or pay out of pocket for schooling; education is expensive, and they need to know what the return on their investment will be,” he explained, adding that students and their families need to understand that in addition to the fact that college graduates earn $1 million more over their lifetime than non-graduates, valuable lessons result from dealing with social, interpersonal, or political issues on campus.

The second pillar of the plan is to increase capacity, an initiative that runs the gamut, from the quality of the dining experience to student safety and course offerings, while the third component is to identify new programs that would benefit students.

“The world is changing so quickly that it’s important to identify future trends as we develop new programming,” Maniaci said.

Susanne Swanker says AIC’s new master’s program in Resort and Casino Management will help individuals take full advantage of opportunities in that industry.

Susanne Swanker says AIC’s new master’s program in Resort and Casino Management will help individuals take full advantage of opportunities in that industry.

Initiatives have been established to meet these goals, and for the past two years Dean of Students Brian O’Shaughnessy has worked closely with his staff to make sure that what is taught in the classroom correlates to students’ outside activities, something he said employers are looking for.

To that end, AIC also has a new four-year career-development program. Students in the federal work-study program, which comprise the majority of the population, apply for positions on campus during their first semester by working with career development staff members who help them to create a preliminary resume and teach them interviewing skills. Students receive assistance in applying for campus positions suited to their interests or major.

“In the past, students walked into different departments and asked if there were any job openings,” O’Shaughnessy said, adding that they are also bridging classroom connections by inviting underclassmen to attend sessions in their residence halls on topics such as using social media as a tool to market themselves, while upperclassmen are offered classroom presentations specific to their field of study.

The way housing is assigned has also changed, and the assumption that seniors are entitled to better options is not the rule of thumb. Every freshman on campus lives in a residence hall with a roommate and shares experiences and common spaces, including bathrooms.

“If they develop a sense of community and pride in their residence hall and feel safe and secure, it reduces the likelihood of damage or student-on-student crime,” O’Shaughnessy told BusinessWest, adding that for some students, feeling pride in the place they live in is a new concept.

During their sophomore or junior year, students can move into a suite which gives them more space. “A bathroom might be shared by four people instead of 30,” O’Shaughnessy said. “And seniors are eligible for full kitchens which provide them with opportunities to shop and maintain a household.”

Each student is also assigned a professional academic advisor who works with them during their freshman and sophomore years. They are experts in the college’s shared general-education requirements, which is helpful because many aren’t sure about what they want to major in. Swanker said they transition to a faculty advisor in their field of study during their junior year, a model adopted in 2013 that helps them focus on specifics that will help them find employment.

She added that the support they receive is especially important to first-generation college students who are highly motivated but often under a great deal of pressure if their family has invested everything they have into their education.

There is also a Center for Student Engagement and Leadership Develop-ment linked to clubs and organizations on campus.

“I tell all incoming freshmen that what they are learning is not specific to textbooks,” said O’Shaughnessy. “They’re learning how to think critically and solve problems whether they are a member of a club, dealing with an issue with their roommate, or in a leadership role on campus. We also stress that the skills they learn here can be applied to careers that haven’t even been invented yet.”

And since AIC works to respond to student’s individual needs, a number of new programs have been added to its Center for Academic Success. Today, they include the ACE (AIC Core Education) Program, a federally-funded initiative for first-generation college students as well as those with limited financial means. Services range from personal mentoring to academic support, career counseling, disability referral services, financial aid assistance, graduate school preparation, and specialized workshops and activities.

AIC also has a Supportive Learning Services program, which operates under the umbrella of its Curtis Blake Learning Services. It’s a fee-based program that provides students with one-on-one tutorial assistance to help with goal-setting, note-taking, time management, study skills, test taking, written expression, and self-advocacy.

Keeping Pace With the Times

Over the past few years, AIC has developed a number of new majors, and last November, officials finalized a decision to create a master’s degree program in Resort and Casino Management. Although it had been talked about when casino legislation was passed in 2011, Swanker said the school waited until voters cast ballots last November that ensured casinos would become a reality.

“The program will start this fall, and include courses in business specific to resort and casino management,” she said. “We’ve worked with executives at MGM to review the curriculum and make sure we’re covering topics that are relevant. We see career possibilities for graduates locally and in the region.”

Meanwhile, seven students were awarded a bachelor of science degree in Public Health for the first time during the commencement ceremonies in May.

“It’s a new, four-year program. We started it two years ago, but had some transfer students move into the major,” Swanker explained, adding that graduates have a wealth of opportunities in the growing healthcare field.

Another new offering is a graduate Family Nurse Practitioner degree. “We launched the program last fall; it’s very exciting because it’s an area of tremendous growth relevant to the direction in which healthcare professions are moving,” she continued.

AIC’s doctorate in Physical Therapy program also continues to thrive, and enrollment in its master’s program in Occupational Therapy is growing, thanks to its excellent reputation and the increase in students interested in health services.

Swanker said people employed in that field typically take part in team meetings that address specifics to a patient, so to prepare them for that aspect of a job, AIC began holding day-long workshops two years ago to mirror what they will experience when they begin their clinical rotations.

There are also new undergraduate majors, and last year a Visual and Digital Arts degree was offered for the first time. “It allows students with an artistic bent to combine their interest with technology,” Swanker said. “It was something that was missing because we didn’t have a major for people interested in the arts.”

Some students in the program are minoring in business or taking a double major in both fields, which will be beneficial if they want to run a small theater or an art gallery.

“The beauty of this degree is that it can be tailored to a student’s interests, because it includes writing, directing, acting and costume design. It has increased our enrollment and we have students coming here just for this major,” Swanker said.

Another new offering is a minor in Fraud and Financial Crime, which includes courses in criminal justice and accounting. “Students can take an exam when they complete the course and become certified in the field, which increases their chances for employment,” Swanker said.

Forging Ahead

Ground was broken in May on an $8 million renovation to the dining commons. The new, state-of-the-art space will include a wide variety of seating options as well as food choices and services, including customized preparation, an open concept kitchen with a Mongolian grill, a wood-fired pizza oven, and more.

“The dining commons is an important student and academic hub on campus,” Maniaci told BusinessWest. “The new facility will give students a more comfortable and modern place to come together and was designed to serve their needs and expectations.”

It’s part of a larger effort to create a campus that caters to the needs of students today, and will enhance the new programs that are helping students succeed and integrate lessons they learn inside and outside of the classroom.

“We’re teaching them that everything they do here can play a role in their future career, which ranges from how they present themselves to how they speak or how they conduct themselves as a member or leader of an organization on campus,” O’Shaughnessy explained in summation.

The changes have all been positive, and Maniaci is optimistic about the future. This sentiment is backed by facts: The Chronicle of Higher Education named AIC as one of the fastest-growing colleges from 2002-2012, due to a growth rate of 127%, which more than doubled their enrollment in ten years.

And the upward trajectory is expected to continue, thanks to the welcoming culture and the efforts to create new programs and majors that meet the changing needs of students today.

“I expect to make as much progress in the next 10 years as we’ve made in the last decade,” Maniaci said.

Education Sections
Banks, Schools, Colleges Team Up to Boost Financial Literacy

Roosevelt Charles

Roosevelt Charles says financial-literacy programs at STCC help level the playing field for students in need.

Janet Warren has seen the statistics, and met many of the people behind them.

“Thirty-five percent of households in Massachusetts have less than three months’ worth of savings, and 48% of Massachusetts consumers have subprime credit,” she said, citing a study conducted by the Corporation for Enterprise Development. “These statistics show that we have a real problem, and they illustrate the need for financial education.”

Furthermore, said Warren, vice president of marketing at Monson Savings Bank, “it’s worth noting how these statistics work together to create a cycle of debt and worsen financial insecurity. If someone with less than three months of savings faces an unforeseen expense, such as a broken-down car or a medical bill, they have to borrow to cover the tab. If that person also has subprime credit, the only option may be to take out a high-cost — often predatory — loan. It’s difficult for them to get a loan at an affordable rate.”

As a community bank, Monson has encountered many people in just that circumstance. While life’s circumstances are different for everyone, Warren said, many of them graduated from school and entered adult life without truly understanding the importance of credit, debt, savings, and many other facets of finance.

That’s why MSB is one of many area banks that have teamed with schools to reach young people with lessons in how to handle money.

“By teaching financial literacy in the schools, we can teach kids early how to become better savers, spenders, and money managers — so that, maybe, they won’t find themselves in that situation,” she said.

During the annual Statewide Summit on Financial Education — staged recently at the UMass Center at Springfield and sponsored by the financial-education coalition MassSaves — state Treasurer Deb Goldberg, the event’s keynote speaker, talked about how today’s students don’t grow up with the same exposure to financial education as she did, and how it needs to be reintroduced in public schools, as early as the primary grades.

“I believe we can embed into the curriculum financial skills that kids will need,” she said, recalling the bank passbook she received as a child. “Once in a while, my parents would drive me to an actual bank so I could see what’s going on. That’s how you learn. Kids today can program any iPhone, download any app, but ask them to look at these pieces of money and explain to me a penny, nickel, quarter, they can’t do that. It’s fascinating. My feeling is, let’s step back and start with the basics again.”

Polish National Credit Union has a well-established branch at Chicopee Comprehensive High School that doubles as a way to help students — both those who use it and those who work there as part of their education — learn about finance.

“We employ students — we go through the process just as if they’re going to apply here at the main office — and we train them,” said Jennifer Gallant, the credit union’s chief financial officer.

“Then, once the summer comes and the school branch is closed, we bring the employees over here as summer interns,” she continued. “A lot of the students who have worked at the school branch have enjoyed it and stayed on with us in a greater capacity when we’ve had openings at other branches. Some have even gone on to finance in college.”

Even for students who are casually exposed to the Chicopee Comp branch, she told BusinessWest, “it’s an eye-opener to how finance and banking works. I think it also helps encourage all of the kids in the school to at least look into a savings account, a checking account, what else the credit union has to offer, and how it benefits them — to get them on the right road economically.”

Between efforts like the summit — which drew representatives from many banks, schools, colleges, and financial-education organizations — and efforts by community banks and nonprofit entities to reach out to both students and adults, increasing focus is being placed on the broad issue of financial literacy.

After all, “when we talk about financial literacy and educating kids about what they need to understand these decisions they will be making, we are creating an economic foundation in the state that is stable, breaking down inequality,” Goldberg noted. “Through financial education, we see that, when we invest in people, we’re empowering people to invest in themselves.”

Education for Life

It’s not just happening at the K-12 level, said Kelly Goss, associate director of the Midas Collaborative, a statewide organization that focuses on financial literacy and connecting people with a range of financial resources.

“Our bread and butter is our matched savings account programs,” she noted, referring to a number of different programs that, in partnership with public and private organizations, provide low-income individuals with savings accounts and match their contributions. Clients generally use the funds for one of three purposes: home buying, small-business development, or post-secondary education.

Chicopee Comp students Chad LePage and Ludmila Kaletin

Chicopee Comp students Chad LePage and Ludmila Kaletin work as tellers in the school’s Polish National Credit Union branch.

One of those — a program being conducted at Springfield Technical Community College (STCC), Bunker Hill Community College, and Northern Essex Community College — establishes a savings account for participants, where up to $750 in savings is essentially tripled to $2,250 through matching grants by the college and the federal government. The resulting money must be put toward future post-secondary education expenses.

During the one- to two-year period of the matched savings program, the students also join peer groups, attend workshops, and participate in individual coaching sessions to build their financial skills, rectify financial issues, learn about the economy, and engage them in planning for the future.

“Students receiving the matched savings are required to take eight hours of finance education outside of their course work,” Goss said. “The school provides workshops — teaching them what is credit, what is debt, what is the significance of having a bank account? Some of these students have never had a bank account before.”

Roosevelt Charles, director of access and student services at STCC, said the college ramped up its financial-literacy initiatives — including its partnership with the Midas Collaborative — about a year and a half ago, when administrators noticed students dropping out for financial reasons, who didn’t have the knowledge to access different public benefits or navigate the financial arena, period.

“We’ve done a few other things to level the playing field as related to financial literacy,” he added. “We collaborate with Single Stop USA, a national community-college initiative that provides space on campus where students can go for a variety of public and community benefits. Students can apply for food assistance, housing, fuel assistance — all these benefits, all those resources, in one area. We do have a large percentage of students seeking those benefits.”

The school has also teamed up with MassMutual through that corporation’s LifeBridge program, which offers free term life insurance to families in need. These programs and others, Charles said, represent an effort to offer students both tangible financial resources and education and guidance in putting them to use.

“Once we get students talking about their knowledge — or lack thereof — as related to accessing resources, they realize there are other things out there — ‘did you know MassMutual is offering free life insurance?’ It’s amazing for us; we didn’t expect to get this granular in terms of community support. But, over past two semesters, these conversations have motivated us to go back out into the community and seek out additional resources to offer.”

On the state level, Goldberg said, the recently created Office of Economic Empowerment, led by Deputy Treasurer Alayna Van Tassel, is seeking to create more such partnerships between the state, schools, and businesses. Goals include expansion of Credit for Life fairs and more matched college savings accounts like those pioneered by Midas.

Goldberg said studies have found clear correlations between financial literacy at a young age and college enrollment, or vocational or technical training, after high school.

“Why is that important here in Massachusetts? Well, where is our economy? Biotech, high tech, higher education, healthcare — so we need to make opportunities available to kids,” she explained. “If we provide opportunities to educate, kids will seize upon it.”

Breaking Barriers

In short, Goldberg claimed, financial literacy may be the key ingredient to financial stability across Massachusetts, because it affects so many areas of life.

“All the work we do around teaching kids, teaching women, teaching veterans how to empower themselves is not a partisan issue; it’s an issue that creates opportunities for folks, and candidly, if we can empower people to take care of themselves, they don’t need [as many] safety nets,” she told the summit attendees. “Financial challenges impact every one of us — children to adults, students, teachers, advocates, and policy makers.”

MassSaves, which was created in 2011, complements its work in schools and colleges with financial trainings — “train the trainer” sessions, Goss called them — with the United Way and other community-based organizations that deliver financial-education services. But it all starts with those outreaches into schools.

“The reality is, we need financial education to be taught at every level,” she said. “We want to see it in the curriculum as early as possible, so people grow up with it as an early tool, like math. Why would you not? Particularly in this day and age, it’s really difficult to function without a knowledge of finance and access to a bank account. It’s certainly a barrier for those who don’t have that access.”

Warren, who serves on the steering committee of MassSaves, said Monson Savings Bank became a strategic partner with the organization a little over a year ago, in an effort to help members of the community become more financially confident and capable.

“Here at the bank, we do have people coming through the doors on occasion who can’t get a loan, who may not even be able to get a checking account because they have outstanding balances with other banks,” she told BusinessWest. “That’s why we’ve gotten involved in this. We’re a community bank, which means we’re here to help the community, and we want to help everyone who comes through our doors.”

Now, the bank can direct those customers to MassSaves, which can hook them up with a financial coach by phone, e-mail, or Skype, and connect them to other financial resources they might require.

“It’s definitely needed, and that’s why we’re working on this issue in this manner, in this broad collaboration with lots of different partners,” Warren said. “Really, the more, the merrier. Everything we do collectively is a positive thing.”

Starting with a child’s first introduction to pennies, nickels, and quarters.

Joseph Bednar can be reached at [email protected]

Education Sections
Springfield College Enhances Its Image with New Logo, Branding

SpringfieldCollegeMasterLogo0515Springfield College’s basic role hasn’t changed since the institution was established in 1885.
“Our mission has always been to educate young people in mind, body, and spirit for leadership in service to others,” said Stephen Roulier, the school’s executive director of Marketing and Communications, adding that this includes engaging in community service while enrolled at the school.
Indeed, the percentage of students who volunteer time and energy to a wide variety of local and national nonprofit organizations is a hallmark of the college that sets it apart from its competitors.
“Market research that was done by the branding and marketing agency Ologie a year ago showed that this is the tie that binds us,” Roulier told BusinessWest. The research, conducted in conjunction with the college, included roundtables, online surveys, and phone interviews with faculty, staff members, students, graduates, prospective students and their parents, and local business partners.
That research helped officials at the school conclude that this ‘tie’ is not effectively communicated in the college’s marketing and branding efforts, a shortcoming that might have historically hindered efforts to attract students with similar mindsets.
The school’s official seal has doubled as a logo and been used on everything from stationary to paychecks to promotional materials. But components on it, such as the lamp of knowledge, are used by other schools.
In addition, many people view Springfield College primarily as a place to get a sports-related education, due to its renowned reputation in that area, which means that many students interested in fields such as business or psychology may not consider it.
The combination of these factors led Roulier, who previously helped Western New England College rebrand itself as it became a university, to approach President Mary-Beth Cooper with the idea of creating an official logo and consistent branding message.
“I told her we needed to put out the right message so we could become more recognizable and broaden our recruitment reach,” he recalled. She was in agreement, and the work that has been done to develop new branding included the recent study by Ologie.
Since that time, a new logo has been created — a simple inverted triangle, without the words and outer circle that are part of the seal. “We retained the image as it speaks to balance in mind, spirit, and body,” Roulier said.
For this issue and its focus on education, BusinessWest takes an in-depth look at this rebranding effort and what it might mean for this venerable institution.

Altruism in Action
The college’s new branding will focus in part on the volunteer work done by students, who learn to live balanced lives long before they graduate.
“We want each department to showcase their strengths, but also align them with our greater mission,” Roulier said. “We’re all about teamwork, which is very important to the Springfield College student or graduate.”
He told BusinessWest that a large number of students participate in the college’s Humanics in Action Day, held each year during the fall semester. Classes are cancelled, and students sign up to volunteer at a wide variety of nonprofits. “It’s not mandatory, but close to 100% participate,” Roulier said, “and it’s a great experience for everyone because they work alongside staff members and coaches.”
Last year, noted Shannon Langone, program director for Americorps, students and staff worked on more than 100 projects during the day, which included reading to schoolchildren, removing graffiti from buildings, and cleaning the yards of more than 60 elderly residents as well as a number of vacant lots.
“What’s great about this is that the students are working with the community and its diverse population, and by utilizing their skills, they are much more prepared to go out in the world, get a job, and contribute to their neighborhood,” Langone said.

Steve Roulier

Steve Roulier says the new logo and unified branding message reflect Springfield College’s mission.

Last year, 49% of freshmen in undeclared majors chose to register for “First Year Seminar,” a one-credit, half-semester course in which they learn about the importance of community service while they decide what their focus of study will be. During the class, they visit a nonprofit with their professor, gain knowledge about it, and then engage in a service project.
Spring break is another time when students are given the opportunity to work with charitable groups such as Habitat for Humanity or the college’s Americorps program. “Some return year after year,” Roulier said. In addition, many academic departments incorporate experiential learning into the curriculum beginning in freshman year.
Langone said Springfield College boasts more than 3,000 students who perform some type of community service every year, which accounts for more than 97,000 hours of unpaid time. Another 400,000 hours are donated through unpaid internships and field hours.
As strong as this track record is, and as much as it is synonymous with the school, it is not accurately reflected in the college’s look and marketing efforts.
“There is a misconception about Springfield College. Some people believe if you are not interested in sports, you would not fit in here socially or academically. We are well-known for our physical education programs, but our struggle has been to let prospective students and parents know that we offer a wide variety of majors,” Roulier said, adding that, in addition to its main campus, the school has nine satellite campuses across the country. In the past, they offered only majors in human services, but beginning July 1, the program offerings will be expanded.
Meanwhile, he noted that past marketing efforts have used mixed messaging to promote the college.
“Some recruiters have touted Springfield as the birthplace of basketball or used that as a tagline,” Roulier said, citing an example. “But the study showed that students and staff members who come here really care about humanity, which identifies more about who we are than the majors we offer. I was really amazed when I took this job to find that students really live the mission; they not only know it, but live and breathe it.”
Roulier believes the school’s new look will convey that message and is hopeful that it will resonate in the same way that other corporate images do.
“Some people claim they smell french fries when they see the Golden Arches,” he explained, “and the Apple symbol is associated with high-quality technology.”

Brand New
Roulier expects it will take a year to create a consistent, unified branding message, which includes redesigning the college website to reflect it.
“But it will help admissions counselors recruit new students. In the past, they used different methods to promote the college, but now, everyone will be on the same page, although different departments will take different approaches,” he told BusinessWest.
Overall, the process of rebranding the school appropriately has been an eye-opening process. “We needed to discover what really makes our institution unique,” he noted.
The school’s leaders have done exactly that, and their hope is to become known, as Roulier said, as “a college community that cares deeply about its humanics philosophy: the importance of mind, body, and spirit and service to others.”

Education Sections
MassMutual Partners with Smith, Mount Holyoke to Advance Data Science

WomanDataAnalystsDPartGareth Ross says a pipeline of data scientists, or people who possess skills related to the emerging field, is critical to the future of every company. But he also knows it’s difficult to find, attract, and retain qualified job candidates.

“It’s a very, very specialized area. The analytics involved are very complex and require a doctorate in statistics, computer science, or both,” said Ross, MassMutual’s senior vice president of Data Analytics and Target Markets.

Indeed, studies show there are not enough qualified individuals to analyze, interpret, explain, and make use of the enormous amounts of data spawned by modern technology, which range from the online behavior of Facebook users to outcomes of medical procedures, to the purchasing habits of shoppers. The information has merit because it can be used to increase sales, save money, and anticipate the products and services that consumers need, want, and are likely to buy.

“About two years ago, MassMutual hired four data scientists from Boston to determine whether they would be useful,” said Ross. “And within six months, it became absolutely clear just how valuable they were.”

However, when the company began to seek more people proficient in the field, it quickly became evident that it was extremely difficult to compete with Internet giants such as Google that were scooping them up and paying them six-figure salaries. After thinking about the problem, MassMutual officials realized that the machine learning, statistics, and computer science programs at UMass are among the top 10 in the nation, and the Five Colleges are renowned for their education, so they made the decision to resolve the quandary by hiring seven graduates with bachelor’s degrees related to data science and put them in a special training program.

“We told them, if they came to work for us, we would pay them to become data scientists over a period of three years,” Ross told BusinessWest. “It is a different path than students would normally take to get a master’s or doctorate degree, but we are sending them to classes and supplementing their skills with projects here. They are incredibly bright, and we have paired them with our data scientists and built an office for them in Amherst.”

The program is so innovative that it has attracted national attention, and students from as far away as California have expressed interest in it. However, Ross said the female graduates from Mount Holyoke and Smith have done exceptionally well, and since the data science field is male-dominated, MassMutual decided to form a partnership with the two women’s colleges and create a pilot program that will begin in the fall to help more women become versed in statistics and other data-science-related disciplines.

To that end, the company has allocated $2 million that will be given to the colleges over a four-year period. It will be used to pay for five new, non-tenure track positions and will also help support the development of classes associated with data science. Smith will get two new professors, and Mount Holyoke will hire three, but students can take classes from any of them as part of the five-college exchange program.

“We believe strongly in promoting women in science and engineering. There are not enough of them in these fields, and this program will increase the pipeline of students available to us and give us a way to tap into the talent at these two schools, which are among the best in the country,” Ross said, adding that the new professors will also provide week-long training modules during the summer for students already in the MassMutual program, which include a second group hired several weeks ago.

From left, Martha Hootes, Sonya Stephens, and Amber Douglas

From left, Martha Hootes, Sonya Stephens, and Amber Douglas say 23 faculty members at Mount Holyoke College have been working to create a program that will allow more students to gain knowledge in data science.

Ross said the company is building algorithmic procedures to help underwriters determine what products their clients should purchase, based on information that includes their health and family histories, which is collected whenever a policy is sold.

“There is an enormous push to enhance profits with computer-generated recommendations,” Ross told BusinessWest, noting that their data scientists assign scores to the leads the company purchases, with the goal of determining who is most likely to buy life insurance, an annuity, a 401(k) product, or a long-term-care or disability policy. “We hope to build models that will predict what the customer will need next, and data gives us an efficient way to know our customers deeply in the same way that Google does.”

Numbers Game

These goals are in line with demand across the nation for data-science specialists. In fact, a recent report from the McKinsey Global Institute reveals that the U.S. needs to increase the number of graduates with skills to handle large amounts of data by as much as 60%, and predicts there will be close to 500,000 new jobs associated with the field in the next five years and a shortage of up to 190,000 qualified data scientists, along with a need for 1.5 million executives and support staff with an understanding of data.

The report adds that the use of big data will become a key basis for business growth, and companies will begin leveraging data-driven strategies to innovate and compete as they capture real-time information.

Those numbers — and those sentiments — underscore the importance of MassMutual’s initiative with the two women’s colleges.

Ben Baumer, a visiting assistant professor and director of the program of Statistical and Data Sciences at Smith College, is enthusiastic about the initiative.

“It’s a huge win for us because our goals are perfectly aligned,” he said. “Five years ago, we weren’t talking about this, but today virtually every industry or company is probably collecting data about something or believe it will be useful to them.

“But the problem they face is finding someone to analyze it,” he went on. “They must be rooted in statistics, be a good programmer, and be able to link data of different styles and sizes. Just creating an informative graphic can be enough to make a difference if it can be easily digested.”

He explained that the term ‘big data’ refers to the problems people have when the volume of data they have is too large to manage, and that, unlike information collected in a clinical medical trial, almost all of it is observational and obtained from places ranging from cash registers to web server logs.

Students are recognizing the importance of the subject, however, and Smith College has created a minor in applied statistics that is overseen by its department of Statistical and Data Sciences. “Enrollment in statistics and data-science classes has doubled over the last decade,” said Baumer. “It’s a national trend, and although the tech industry is a male-dominated field, we have an opportunity to change that. It’s the right time to do it, and the job market is exceptionally strong.”

Charles Staelin agreed, and said data scientists must be well-versed in math and statistics as well as computer science.

Gareth Ross says MassMutual wants to create a pipeline of female college graduates

Gareth Ross says MassMutual wants to create a pipeline of female college graduates well-versed in the field of data science.

“The tech industry is desperate to find people with these skills and is gobbling them up,” the Smith College professor of Economics told BusinessWest. “The demand for these courses has grown tremendously, and we are seeing students enroll in classes from six different departments. All of these courses are overenrolled because students realize they need to have some familiarity with statistics, as it’s a skill they will need in the workplace.”

Smith had already begun to focus on adding courses before MassMutual approached the institution, but funding that will pay professors’ salaries will make a significant difference. “It will help us to get this off the ground more quickly than we could have otherwise,” Staelin said.

Amber Douglas, associate professor of Psychology and Education at Mount Holyoke College, said the school is vested in the same goal, and the merger between statistics and computer science is helpful to professors as well as students.

“We have 23 faculty members from different backgrounds who have been collaborating to develop a curriculum across a variety of disciplines, and as we speak, data is being analyzed across genres in different time periods,” she said. “So, even if students aren’t going into data science, they need to take an introductory course in the subject so they can take part in conversations and consider the ethical implications of using it in the workplace.”

She noted that Mount Holyoke had been moving in a parallel direction with MassMutual before they collaborated to pilot the program. “Data science is the fastest-growing industry, and although some larger universities have undergraduate programs, they tend to be focused without the breadth that only liberal-arts colleges can bring to it,” she said.

Mount Holyoke hopes to create a minor and standalone major in data science, and has two pending proposals to establish internships through its Nexus Curriculum to Career Program.

Sonya Stephens, Mount Holyoke’s vice president for Academic Affairs and dean of faculty, agrees that learning about data science at a liberal-arts college yields myriad benefits.

“One of the things we do well is create flexible thinkers who can work collaboratively. That’s important, as data science involves a lot of collaboration because statistics, economics, computer-science skills, and communication skills are involved,” she said.

“We want to increase the number of women prepared to use this science, as everything we do is data-driven due to the increasing amounts of information becoming available,” Stephens added. “It is a critical skill in almost every domain and is about collaboration, creativity, and analytic ability.”

She added that the college has been extraordinarily successful in producing women scientists in a variety of fields.

“We’re thrilled to be working with MassMutual, because we have a similar agenda,” Stephens noted. “We want to advance understanding of the field and empower faculty to do their best with it, and we see this as an opportunity to work with not only a local firm, but one that has a national presence that will further our goals.”

Bright Futures

Since colleges and universities can’t turn out data scientists fast enough, creating a local pipeline of women in the field is a sure pathway to success.

Ross says MassMutual will use graduates to create ways to inspire people to purchase insurance products they need.

“Everyone wants to retire, be secure, and make good financial decisions, but 50% of Americans are underinsured, and 30% have no retirement. So, data science will help us to know our customers well enough to custom-tailor recommendations for them,” he said. “We want to drive people to take action, and having access to incredible pools of talent will help us make real progress. Our focus is to get the best scientists we can working for us.”

As the two women’s colleges and UMass continue to move forward on a parallel track with MassMutual, the hope is that graduates in this emerging field will help not only the financial services giant, but all companies in Western Mass. thrive in a world increasingly driven by technology.

Education Sections
Springfield Takes a Bold Step to Bring Diversity to the Classroom

Daniel Warwick

Daniel Warwick says Reach to Teach is an imaginative effort to address the national problem of diversity in the classroom.

Like most urban centers in this country, Springfield struggles to have its teaching force match — or even approach — the diversity and demographic nature of the students sitting in the classrooms.

But unlike most of those cities, it is taking a unique, aggressive, and highly imaginative approach to addressing that critical issue.

It’s called Reach to Teach, an ambitious partnership with Westfield State University, renowned for its education programs throughout its 175-year history (in fact, it was once known as Westfield Teachers College). The program, launched in February, seeks to recruit, mentor, and train Springfield middle- and high-school students of color and eventually return them to the classrooms of their youth through guaranteed employment in the city’s public schools.

One of its primary goals is to attract people to high-need areas, such as math, science, and special education, said Springfield School Superintendent Dan Warwick, who called this a “grow-our-own” initiative. It’s a model he believes is unique, and one that comes complete with myriad benefits for Springfield schools and their future students, the young people recruited into the program, and Westfield State.

“Rather than trying to recruit minority teachers from elsewhere, when there’s a shortage everywhere, this was a way to grow our own kids and get them to come back to Springfield,” said Warwick, himself a product of Westfield State’s education program, adding that research has shown that, when students have teachers who come from the same racial and cultural background they do, they perform better academically, have higher self-esteem, stay in school longer, and graduate at higher rates. “If they do come back, they’re more likely to live in the city, and they’re more likely to stay in the profession.”

Cheryl Stanley, dean of Education at Westfield State and a classmate of Warwick’s at Springfield’s Cathedral High School, agreed, and noted that creating more diversity in the teaching ranks is now a national priority.

“We are now seeing this as a call to duty — for all institutions to start thinking about recruitment strategies to increase the diversity in our teacher-preparation programs,” she said, adding that WSU has been addressing this issue in various ways for years. “And it results from the increased number of students of color in the public schools.

“We’re being asked to be creative in our responses to this problem,” she went on, “and part of doing that is establishing partnerships with school districts, and the best school districts to partner with are in the urban settings because this is where these students are.”

Here’s how Reach to Teach works. The initiative will provide up to 20 eligible students from Springfield with automatic admission to Westfield State, technical support on the application process, available scholarship funding during junior and senior years, and, most importantly, a guaranteed job with mentorship for one year post-graduation in the Springfield Public School (SPS) system.

There are no firm quantitative goals for this initiative, said Warwick and Springfield’s assistant superintendent, Lydia Martinez, only a determined quest for “progress” in the current number of minorities among the ranks of faculty and staff members, and they believe this can certainly be accomplished.

But there is more to it than just diversity, said Martinez, a Springfield native who graduated from Westfield State’s Urban Education program and embodies the main thrust of Reach to Teach. She said SPS teachers who grew up in Springfield share more than a birthplace with their students.

“This program also helps us with the cultural piece, not just in terms of diversity of race,” she explained. “Through Reach to Teach, we can have more teachers who grew up in Springfield and are a part of the fabric of the city here, having come up through the system. It’s coming back home to what you know and helping the next cadre get to where they need to be.”

For this issue and its focus on education, BusinessWest takes an in-depth look at the Reach to Teach initiative and its potential to change the landscape in Springfield’s schools.

New School of Thought

Springfield Public School enrollment numbers underscore the need for more teachers of color.

Indeed, 88% of the system’s students are non-white, while only 11% of SPS faculty and staff are non-white, according to 2013-14 enrollment data published by the Mass. Department of Elementary and Secondary Education. Similarly, at Westfield State for the 2014-15 year, only 11% of undergraduate, post-baccalaureate-certificate, and graduate-education-licensure candidates combined are non-white.

Reach to Teach was conceived to address this disparity, thus benefiting both entities, said Warwick, adding that discussions between the parties began last year and ended with a memorandum of understanding inked early this year.

In many ways, Reach to Teach is an effort to take an already-strong relationship between the Springfield Public Schools and Westfield State to an even higher level. Indeed, for decades now, WSU has been the lead source of teachers for not only the Springfield system but many others in the region, said Warwick, adding that the entities have partnered in many ways over the years, including a program that brings WSU students into the city’s schools for experience in an urban setting.

“This was a natural affiliation — Westfield State has a history of a great educational program, and that’s still true today,” he said, adding that Reach to Teach will tap into that relationship to address what has been a persistent and nagging challenge.

Indeed, as he talked about the need to recruit more people of color to the teaching ranks in the Springfield Public Schools, Warwick stressed repeatedly that the problem is hardly unique to Springfield.

“Like all other urban districts, we face a huge challenge recruiting and retaining a diverse, highly qualified staff,” he explained. “If you look at most school systems in the country, especially urban districts, there’s an under-representation with regard to minority teachers — and they’re all trying to do something about it.”

Thus, every major urban center is working hard to recruit minorities to its classrooms, he went on, adding that they are generally fishing in the same pond — schools with both education programs and high percentages of minority students.

“Every other major urban center is trying to do the same thing,” he said. “And they’re probably going to the African-American colleges, to Puerto Rico, and other areas; they’re all recruiting from the same places, and the competition for qualified candidates is intense.”

Cheryl Stanley, seen here with Springfield Mayor Domenic Sarno

Cheryl Stanley, seen here with Springfield Mayor Domenic Sarno, says the key to achieving diversity in the classroom is partnerships with urban school districts like Springfield’s.

In a way, Reach to Teach is creating a new pond, said those involved with the initiative, although there are still plenty of challenges to overcome when it comes to achieving the desired diversity at the front of the classroom.

Indeed, there are many reasons why there is a distinct shortage of minorities in teaching roles, ranging from the difficulty with attaining a degree and becoming certified to teach both a specific subject and at a specific level, to the comparatively low rate of pay in this field, at least when compared to other professions requiring college degrees.

“The low rate of pay to start is certainly an issue, and there’s also the testing protocol that kids have to go through now to qualify as education majors — there are a lot of barriers to people pursuing education today, said Warwick, adding that Reach to Teach will encourage young students to pursue that profession and then mentor them and assist with clearing the many hurdles involved.

“The problem with the minority teacher shortage is that not enough minority students are going on to college to pursue education,” he explained. “We want to really encourage young people to enter this field, so Westfield State has put together a framework to offer them assistance to get through college, and our head of guidance is providing some assistance in high school, encouraging them to pursue this.

“And we said that, if we can bring our kids back, and they complete Westfield State’s program, we’d be glad to hire them,” he went on.

This guarantee of employment is one of the program’s best selling points, said Martinez, adding that the process by which Springfield will seek to grow its own will begin with recruitment of students while they’re still in middle school, although for the first few years the targets will obviously be high-school students and those already in the workforce seeking a possible career change.

“We want to identify potential candidates as early as possible, ideally in middle school,” she explained, adding that, by doing so, the SPS can mentor the students and help prepare them for the road ahead through participation in the Future Teachers of America program and other initiatives. “We want to teach them as they enter high school so we can mentor them, track them, help them get to Westfield State University, and then help them come back.”

While those involved hoped to have some students enrolled in the education program at WSU this fall, they expect the initiative to really get rolling in the fall of 2016.

There is a need for minority teachers across the board, said Stanley, but the need is especially acute in the STEM fields (science, technology, engineering, and mathematics), mostly because of the rugged path to attaining licensure to teach those subjects, the perception that such positions are beyond one’s grasp, and the immense competition across several fields for students who develop such aptitudes.

“When you think about the best and the brightest, we’re competing against many other occupations for those individuals,” she told BusinessWest. “This includes corporations that can offer much more in terms of dollar signs. So the world has really opened up, and all fields are looking for people of color, and they have choices. And teaching doesn’t appear to be as rewarding as other fields where you might get a bonus up front, a full scholarship right up front, and a guaranteed job right up front. That’s what teaching is competing against.”

Despite all that competition, Stanley said the Reach to Teach initiative is already garnering some interest within the community — primarily because of the guaranteed jobs for students who successfully complete the program — and noted that some potential career changers are making inquiries.

Learning Curves

As he talked about the demographic disparity in the SPS between the students and those teaching them, Warwick said he didn’t have any hard numbers when it came to percentage of teachers who would be considered minorities.

“Let’s just say it’s not what we want it to be and we need it to be,” he told BusinessWest. “I think inroads have been made, but there’s certainly more opportunity there.”

To realize those opportunities, something bold and imaginative is needed, he went on, adding that Reach to Teach certainly fits that description.

If it succeeds as planned, other urban centers may have an effective blueprint to follow. Meanwhile, and more importantly, Springfield will have a base of faculty and staff far more reflective of the community being served.


George O’Brien can be reached at [email protected]

Education Sections
Businesses Help Link to Libraries Carry Out Its Critical Mission

Susan Jaye-Kaplan says the Business Book Link Project

Susan Jaye-Kaplan says the Business Book Link Project is about far more than monetary donations.

When Susan Jaye-Kaplan and Janet Crimmins founded the Link to Libraries program in 2008, their mission was simple: to put free books in the hands of needy children who might not otherwise have them in their homes.

Their success has been laudatory, and since that time, more than 225,000 new books in seven languages have been distributed to students in preschool through grade 7 through schools and nonprofit organizations. But it would not have been possible without help from local businesses, whose generous contributions of time and money have made a significant difference in the lives of local children.

To that end, Link to Libraries launched its Business Book Link project in September 2013 to raise awareness about the program, and 51 companies signed up and agreed to two requirements: to perform some sort of volunteer service at the school they adopt and make a donation of $1,200 a year for three consecutive years, with the guarantee that the school or group will receive 250 to 400 books each year to give away or put in their library.

“It’s important to build home libraries because 60% of the children we serve have never owned a book,” Jaye-Kaplan told BusinessWest, adding that more than 85% of the children in schools Link to Libraries works with qualify for free lunch.

Businesses that join the program visit the school they adopt, where they meet the principal, are taken on a tour of the building, and receive a plaque as well as a wish list of intangible and tangible things the school needs but cannot afford.

However, Jaye-Kaplan said they are not mandated to provide anything on the list. Instead, they talk with the principal and figure out what they can do to help that is mutually agreeable, which can be as simple as sending someone to read a book to a classroom.

Jaye-Kaplan said a business with six employees decided to knit hats, mittens, and scarves for children who needed them, while others have taken students on tours of their workplaces or purchased a computer, TV, or picnic tables for a school’s playground.

But the most critical component of the program is the relationships that are forged. “This program is about far more than making a monetary donation,” said Jaye-Kaplan, explaining that, when a business professional takes time to interact with children in a way that promotes literacy, it encourages them to read and lets them see that people in the community care about their future.

Crimmins says the experience is rewarding for volunteers.

“It’s easy for our community business partners to get hooked when they realize the program is an opportunity to put their resources to work by offering children exposure to their world,” she said. “Whether they send an employee to a school to provide computer tutoring or take students on a field trip, the activity ignites the children’s natural curiosity. And once their interest is sparked, they are encouraged to read a book about the topic.”

Unexpected Benefits

David Kalicka told BusinessWest that being involved with Link to Libraries, which provided 70,000 new books and 3,000 gently used tomes to children in fiscal year 2014 alone, is a gratifying experience. He’s a partner at Meyers Brothers Kalicka, CPA, and his wife is a guidance counselor at Sullivan Elementary School in Holyoke, which the firm adopted.

“I have a deep connection to Holyoke schools; I graduated from Holyoke High and believe literacy is critical to children and businesses have an obligation to give back to the community,” he said. “Although this is not the only organization we are involved with, it’s very rewarding to see the excitement on the children’s faces when I visit the school, read to them, and give them books to take home.”

Bill Trudeau concurs, and said that when he made the decision to have the Insurance Center of New England join the Business Book Link project, he had no idea his wife and children would become involved and that he would find the program so rewarding, he would convince another business to sign up and adopt a school.

But that’s exactly what happened.

“Reading is so important, and it’s easy to see the results of this program. It strengthens the Pioneer Valley in many different ways,” Trudeau said as he spoke about children at the Martin Luther King Charter School of Excellence in Springfield, which his firm adopted.

But despite the altruism of many local businesses, Link to Libraries still has 28 schools on its waiting list, and the need for help continues to grow.

“Getting sponsors is a big challenge for us, so we are thrilled when a business wants to visit our site and learn about our grassroots organization,” Jaye-Kaplan said, adding that making a large financial donation is unnecessary. “Having heart and soul and a commitment to the community is what is important.”

She noted that 90 cents of every dollar donated is used to purchase books, and the $1,200 businesses donate to the program annually does not cover the cost of the tomes the school they adopt receives.

Grants and private donations make up the difference, and she has forged strong relationships with publishers who provide discounted pricing, and with educators who provide lists of books appropriate for different age groups.

“We also work very closely with the Irene and George Davis Foundation, as they are the leaders in education in Western Mass.,” she continued.

Limitless Possibilities

Link to Libraries has a Read Aloud Program for elementary-school students, one for homeless children, and another that provides every kindergartner in Springfield, Chicopee, and Holyoke with a welcome bag containing a bookmark, books, and educational materials from the Davis Foundation and Big Y.

“The children we serve today are the leaders, parents, and employees of the future,” Jaye-Kaplan said. “Books are food for the brain, and the Business Book Link project allows local companies to give children a gift that is truly meaningful.”

Businesses or individuals who want to learn more about the Link to Libraries Business Book Link program are invited to call (413) 224-1031 or e-mail [email protected].

Education Sections
Cultures Connect with a Purpose at International Language Institute

Alexis Johnson

Alexis Johnson says she emphasizes using a new langage immediately and not stressing over every detail.

In 1984, Alexis Johnson was a language teacher without a job. But she didn’t lack for vision or passion.

“Thirty years ago, another teacher, Janice Rogers, and I were working for a school that closed, and we said, ‘what are we going to do now?’” Johnson told BusinessWest.

The answer they settled on was a language school, one that would meet the needs of myriad clientele, from local non-English speakers aiming to improve their workplace communication to student visa holders preparing for college stateside, to Americans skilled in other languages seeking training to become teachers overseas.

“We said, ‘let’s go for it,’” Johnson went on. They expanded a language program Johnson had already begun at Hampshire College and opened the International Language Institute in Northampton in August 1984. “We had both taught for a long time. I’m passionate about teaching — but especially good teaching.”

That drive for excellence has helped her lead the International Language Institute (ILI), now located in Northampton, for three decades. She takes pride in comments like the one she heard after a Spanish class at the South Deerfield offices of Dr. Hauschka Skin Care, which wanted its employees to better communicate with the region’s large Hispanic population.

“I started a Spanish class with Dr. Hauschka,” Johnson said, “and a woman told me, ‘I learned more in the first five minutes than I did in high school.’”

That’s no accident, but a direct result of ILI’s teaching style, which ditches rote memorization for an immersion approach where constantly putting language into practice, student to student, trumps getting every word perfect.

“You’re not memorizing things; you’re not talking about stuff that doesn’t interest you,” she said. “We have wonderfully trained teachers getting people to use the language rather than memorizing it. I want people to have fun; I want to hear laughter coming out of the classes. People are coming here after work, they’re tired, the roads are lousy … at the end of class, we want people saying, ‘what time is it? It’s over?’ We want it to go by quickly because they’re having fun.”

Thirty years have gone by quickly at ILI, but Johnson anticipates no slowdown in the need to communicate across cultures.

Worldly Concerns

Perhaps the most well-known of ILI’s programs is its World Language Program, which teaches a number of languages to students with a variety of goals. Some have a son or daughter marrying someone from another country. Others want to boost their communication skills on the job — or their employees’ skills — in an increasingly multi-cultural world, from the Spanish-language learners at Dr. Hauschka Skin Care to a midwifery practice in Framingham that brought in an ILI instructor to teach Portuguese.

“In our World Language Program, we have taught a lot of Spanish, French, German, Italian, and Portuguese,” Johnson said. “We’ve also taught Swedish, Greek, Japanese, Chinese, Russian, Catalan, and Esperanto. People take classes here, and we can also do these on site.”

Again, she stressed the open, interactive nature of the classes, where students are encouraged to seek connection and broad understanding above nailing the details, which invariably come later.

“We’re passionate about this, and we want people to love it and want them to feel confidence,” she explained. “Are you going to make mistakes? Yes. Is that OK? Of course. We want people to use language, do things with language. We want people to travel if that’s what they want, or get better at their job.”

On the flip side is the Intensive English Program, which offers an immersive education for international students, with 21 hours of instruction weekly.

Chris Elliott

Chris Elliott says many people coming to America to study need a “soft place to land” to acclimate to the language and culture.

“The program has become increasingly academic to meet the needs of aspiring college students — young 20- and 30-somethings who plan to attend American universities, and come here with variying English levels,” said Chris Elliott, the program’s coordinator. “Some are Fulbright scholars with basic English proficiency for college; they just need a soft place to land to acclimate to American culture. Some have English proficiency but don’t know how to write essays. At the other end of the spectrum, some students come in as true beginners. They know this is a long-term plan, and we help them over a year or two to develop their English.”

ILI boasts partnerships with colleges and universities like Bay Path, Elms, Western New England, and Springfield College, added Caroline Gear, the institute’s director. “We help prepare the students so they can transition to life in the university. We are their landing place so they can make a smooth transition and be successful.”

That academic group, with the goal of English proficiency for college, comprises about half the Intensive English Program enrollees, while another 40% or so are career professionals who want to improve their English to advance in their companies, Elliott explained. A third, much smaller group are tourists who want to improve their English for travel.

“What all of these people have in common is, they need to come into a classroom where English is the only language spoken, so they can learn to use it in an effective way.”

Another popular ILI option is the Free Evening English Program, or FEEP, a partially grant-funded initiative that provides free classes for immigrants and refugees. The institute also relies on fund-raising events to support the program (it will be the sole recipient of the silent auction at the Paradise City Arts Festival over Memorial Day weekend), and would like to expand it soon.

ILI also offers a volunteer tutor program that trains English speakers to help students studying English. Other initiatives include private tutorials, workplace training in English and Spanish, and programs in Spanish, French, Italian, and other tongues at area colleges, including Hampshire College and Springfield College. “On other campuses,” Johnson said, “if they don’t have a program, we can help set them up.”

Training the Trainers

The other major component of ILI’s programs is teacher training, specifically the World Learning SIT TESOL Certificate program, which becomes the graduate’s ticket to teaching language, both in the U.S. and internationally.

“The program has people focus on ‘how do I do it, and how can I do it better?’” Johnson said. “It’s a wonderful program. Some people are looking for a new career. Some people got into teaching through the back door and didn’t think they needed training, but realized they did when they came here. It’s an opportunity to reflect and have people observe you, so you can improve.”

Susan Redditt has a doctorate in special education and has been teaching in that field for many years, but began to see a need for more comprehensive language instruction, so she enrolled in the certificate program to broaden her career opportunities.

“As someone who has been teaching a long time, to sit down and think deeply about my teaching … I don’t get that chance often with colleagues,” she told BusinessWest. “I realized, maybe I can do better.”

It helps that Redditt has a passion for helping people communicate across cultures. “Often, language is power. If you don’t have language, then you’re marginalized.”

Johnson, who speaks Spanish, Catalan, and varying degrees of French, Italian, and Esperanto, and has studied Arabic and Chinese — and would like to add other languages to her repertoire — helped initiate several of ILI’s key programs right at the start in 1984, including the Intensive English Program, the World Language Program, and FEEP. Today, the institute boasts 10 full-time employees and between five and 10 part-timers, depending on the month.

“What almost killed us was 9/11,” she said, noting that enrollment in the Intensive English Program, in particular, all but dried up in the months following the terrorist attacks. “People were afraid to come to the United States. A number of language schools closed after that — big ones, too. After that, of course, we were hurting financially. We had debt, and I was using credit cards.”

Thirteen years later, however, “we have no debt. It took a long time. We’re proud of that.”

She also continues to be proud of an interactive, student-to-student approach to language that surprised the Dr. Hauschka employees and continues to impress hundreds of other program enrollees.

“Adults are like kids — we need reinforcement; we need support,” she said. “I’d much rather students learn from each other than from me. When you’re using the language, not seeing it, you train your ear.”

That said, Johnson added, “even though there’s a lot of goofing around here, we take what we do very seriously. We don’t take ourselves seriously, but we take language seriously.”

Joseph Bednar can be reached at [email protected]

Education Sections
Conference Focuses on Ways to Boost Springfield’s Graduation Rate

By KATHLEEN MITCHELL

Michael Smith

Michael Smith (second from left) introduces Springfield Mayor Dominic Sarno (left) to his parents and grandmother, who helped him succeed in school.

Many businesses donate to local nonprofit organizations and do their best to support the community. But Michael Smith says they inadvertently fail to recognize the role they can play in a critical area of need.

“Businesses often think that lowering the high-school dropout rate is a job for schools, nonprofit organizations, and the government. But they need to pay attention to what is happening if they expect the country to have an educated workforce,” said the Springfield native during a keynote speech at the GradNation Summit 2014 luncheon held last month at Springfield College for community and business leaders. “They may be writing checks or hosting grant competitions, but it is not enough. They need to establish apprenticeship programs, bring high-school students into their companies, and send their employees into the schools.”

Smith was recently appointed a special assistant to President Obama and is senior director of Cabinet Affairs for the presidential My Brother’s Keeper initiative, which addresses opportunity gaps faced by boys and young men of color that prevent them from reaching their full potential.

He traveled to the Bay State from Washington, D.C. to attend the day-long GradNation event, at which summit leaders shared best practices aimed at keeping inner-city students interested in their own education, with a focus on the relationship between success in middle school and the path to graduation.

Springfield was one of 100 cities across the nation selected by America’s Promise Alliance to hold a GradNation conference, with the goal of boosting the high-school graduation rate to 90% by 2020. And the United Way of Pioneer Valley convened the event as part of its Stay in School initiative launched last year in partnership with Springfield’s public schools.

“Middle school is a time when kids often get off track; adolescence can be really challenging, and we can’t wait until high school to make sure students are achieving at grade level. We need to get them in the pipeline early,” Smith said, adding that an overwhelming number of dropouts are “kids of color.”

He told BusinessWest that he grew up in the Hill McKnight area of Springfield. “It was a rough neighborhood with drugs, crime, violence … you name it,” he said. “I had many opportunities to fall off the path, but thanks to my parents, my grandmother, and the Boys & Girls Club, which provided me with opportunities to volunteer as well as my first job, I became a success.

“But I think about the kids I went there with who are not standing in a similar position today,” he went on. “A lot of them dropped out of school or had children early, and way too many dreams were deferred.”

However, there are strategies that can make a difference, and Smith said peer mentoring is an effective tool in middle school. But he quickly dispelled the belief that focusing solely on improving academics is the most important strategy in reducing the dropout rate.

“It takes far more than academics for a child to be successful,” he said, citing the Harlem Children’s Zone as a program that works. “They use innovative educational programs to help children, but they feed them breakfast first. You have to look at all of the roadblocks, and we need to disrupt the way we have been doing things because it is not working.

“Good enough is not good enough; we invest far too much money in things that don’t bear fruit, and governments and nonprofits can’t save children,” he went on, adding that, while nonprofits spend $300 billion each year, the dropout rate remains high.

“So, it’s clear that we need to form new partnerships, invest in innovation, and set the same goals if we want to attain a 90% graduation rate,” he told the audience.

Working Together

Springfield Mayor Dominic Sarno told those assembled that a number of success stories have come out of Springfield, adding quickly that considerable work remains.

“We need to push the needle if we are going to knock down poverty. The number-one priority is education, followed by jobs, and you get jobs through education,” he said, acknowledging that middle school is a difficult time for young people.

“If we are going to make any real improvements in the dropout rate, the entire community needs to be behind it,” the mayor went on. “We have a moral imperative to improve urban schools, but it will require bold and difficult measures to get dramatic outcomes.”

Springfield College President Mary Beth Cooper was among a bevy of speakers who outlined their efforts to help Springfield schools, and said the college has tutors in preschools who focus on early literacy skills of at-risk children.

“Our Springfield College School Turnaround Initiative also places 48 Americorps members in Level 4 schools. In 2013-14, they implemented targeted interventions to improve attendance, academic achievement, and the behavioral-social-emotional health of the students,” she said, adding that, as a result, 55% showed an increase in academic engagement.

Dora Robinson, president and CEO of United Way of Pioneer Valley, stressed the fact that GradNation was not simply an event. “It’s a call to action, and we really need a lot of support,” she said. “If we invest time and effort on the front end, more young people will graduate and move into the workforce. We have made some inroads in moving the needle, but until we are willing to stand up and support young people, we shouldn’t point fingers.”

In addition to speakers, the event included both youth and community panels, and the participants took note of what it will take to formulate an action plan to inspire middle-school students to do well in class. Measures that were outlined include engaging parents and young people, establishing safe places for students to go, providing them with individual mentors and social and emotional supports, and putting early-warning response systems in place that will alert educators when a student is at risk of dropping out.

“If anyone can do this, Springfield can,” Smith said. “But in order to reach a 90% graduation rate, we have to interrupt the status quo. People keep doing the same things over and over, while millions of kids fall through the cracks. Everyone needs to lock their arms together with a common goal.”

Moving Forward

Although 80% of students across the nation graduate from high school today, jut over half (54.9% last year) of Springfield high-school students earn their diploma.

Progress has been made, but Henry Thomas III, president of the Urban League, said the future of the region and the local economy depends on students not only graduating, but obtaining the credentials they need to get a job after high school. “The whole community needs to put education front and center.”

The information gleaned from the GradNation Summit will be distilled into a three-year community action plan to support Springfield’s middle-school students that will be submitted to America’s Promise Alliance by early January.

“This summit is the beginning, but nothing we do in school matters if a child is not eating, or drugs are being sold in violence outside their windows,” Smith said, as he spoke about a program in Washington, D.C. that matches children with paid mentors who do everything from getting them help for depression to providing assistance to parents looking for a job.

“But we also need investments, mentors, and slots for apprenticeships and internships so young people can gain practical experience,” he went on. “We need to come together to figure out our workforce needs in the next few years and make sure we are investing time and money to fill these jobs instead of having to look elsewhere.”

Education Sections
WNEU’s Biomedical Engineering Program Is in a Growth Mode

By KEVIN FLANDERS

Dr. Robert Gettens

Dr. Robert Gettens, right, with students Hadiatou Barry (left) and Dena Navarroli, check out lab equipment in the Biomedical Engineering department at WNEU.

Inside the labs at Western New England University’s Biomedical Engineering (BME) department, students aren’t simply studying the technologies behind medicine. They’re constantly searching for ways to improve them.

It’s a philosophy, acting Department Chair Dr. Robert Gettens and BME students agree, that prepares them well to be leaders in a variety of careers. Many recent WNEU graduates have become specialized medical attorneys. Others have gravitated toward research. One particularly accomplished alumnus, Ryan Turner, is on his way to becoming a brain surgeon. But, regardless of what path graduates choose, they all share an ability to comprehensively analyze and enhance technology, a trait that is imbued in each student while studying at WNEU.

“Rather than teach students what the functions are of particular medical devices, we focus on the fundamentals of engineering so they will be able to go out and design new products,” said Gettens, an associate professor who will remain the acting department chair until Dr. Judy Cezeaux returns from her sabbatical.

Named by U.S. News to its “Best in Undergraduate Engineering” list, WNEU’s Biomedical Engineering department has seen a marked increase in enrollment over the past five years. What was once a fledgling department with fewer than 10 graduates per year has become a paragon of biomedical pedagogy that sends about 20 students each year into the field. With five professors — each boasting impressive credentials to go along with a Ph.D. — the department has inspired students from throughout the nation to pack their cold-weather gear in preparation of continuing their studies in Western Mass.

“The numbers have skyrocketed,” said Gettens, who praised his students for their commitment and relentless pursuit of knowledge. “The students are always so engaged and dedicated to learning.”

Training Future Inventors

Take a moment to reflect on how far medical devices and the technologies that allow for their creation have come in the last 10, 20, and 50 years, enabling millions of individuals to have hope that wouldn’t have existed in the past. Now project those same time frames into the future, and the possibilities for expansion and invention seem unimaginable.

But for BME professors and students, future technologies are not only imaginable but viable. Every invention starts somewhere, and perhaps the incipient traces of tomorrow’s next breakthrough are currently confined to the notebook of a student in Western Mass. It’s not that much of a stretch, considering that 10 BME students at WNEU have been listed as inventors on patents since 2010. Moreover, almost 22% of graduating seniors since 2001 have received regional or national awards for their senior design projects. Engineering careers are no longer dominated by men, either, as more than 40% of WNEU’s BME students are women.

“What we teach here is engineering, which is all about designing,” Gettens told BusinessWest. “By the time they graduate, our students know how to design medical devices.”

The BME department also collaborates with several area hospitals to ensure that students are provided with the best opportunities possible. Among its partners are Baystate Medical Center, Mercy Medical Center, and Shriners Hospital for Children, as well as other local organizations and hospitals that utilize and advance medical technology. Additionally, a few seniors are currently teamed up with hospitals or companies to develop new devices that could potentially transcend the way patients are cared for.

In short, at WNEU, the future truly does lie in the here and now.

And the BME department hasn’t grown exclusively from an enrollment perspective. Following a two-phase, $12.8 million renovation and expansion project at Sleith Hall that concluded in September, students and staff are benefiting daily from two brand-new laboratories. The bioinstrumentation lab is dedicated mostly to the electronic components of engineering, including electrocardiography, bioamplifier design, ultrasound, signal-processing systems, and pulse oximetry. The second lab, meanwhile, serves as a simulated hospital room, complete with a dummy patient decked out in WNEU apparel who occupies the hospital bed. In this lab, students get to see the latest technologies in action and record their effectiveness in a medical setting. That way, when it comes time for these innovations to serve actual patients in hospitals, they will function at the highest levels possible.

In addition to their work inside the labs, WNEU students also have an opportunity each year to take part in a global health and technology course that includes a trip to Guatemala to learn about healthcare in a foreign environment. The BME department, which also includes professors Dr. Anthony English, Dr. Michael Rust, and Dr. Brent Ulrey, know a thing or two about travel, as they’ve earned degrees from several universities and conducted research throughout the nation.

What’s Next?

For thousands of graduating college seniors each year, a degree doesn’t necessarily translate into a job. In some cases, it’s a matter of too many graduates and limited positions to be filled within that field, while in others the problem is rooted in choice of major. But for those emerging from the BME program at WNEU, it’s not a question of whether they will find a job, but which position they’ll choose.

Sometimes opportunities abound to the extent that graduates must first determine what field they’ll choose, then begin the process of applying for positions.

“Many of our graduates work for companies that make medical devices, and others are working for the government,” said Gettens, who earned his Ph.D. in biomedical engineering from Syracuse University and also served as an engineering officer in the U.S. Army. “They can also go to graduate school to do more research, or they can go to medical school. It depends on what interests them.”

Nationally, 20% of all BME students go on to medical school, according to WNEU’s statistics. But since the university offers a unique, six-year engineering/law program, many of its students have selected the two-for-one degree and backed up their knowledge of medical technology with legal education, a decision that opens many doors.

For WNEU seniors Hadiatou Barry and Dena Navarroli, it will soon be time to say goodbye to William H. Sleith Hall and begin their careers. Armed with advanced training that will serve them well in any field, it will surely be a bittersweet departure.

“I love it here — the professors are really down to earth; you have your fun moments and your serious moments,” said Barry, who is originally from New York City. “It’s the best of both worlds.”

Navarroli, who came to WNEU from Gilbert, Ariz., added, “I was really scared moving all the way from Arizona, but the professors have really supported me. They’ve been great, and they provide so many opportunities here that you can’t find anywhere else.”

For their senior design projects, Barry is researching quantum dot nanocarrier systems for targeted drug delivery, while Navarroli is working with a clinical sponsor on an innovative breast-cancer-surgery device. Both students have excelled in the BME program, and Barry is taking advantage of the rigorous six-year engineering/law opportunity. When she graduates, she’ll be able to choose between patent law and medical litigation if she selects a legal career, both of which are branches of law that require extensive knowledge of medical technology.

“It’s definitely been challenging, but this was my top choice, and it’s been a great experience,” she said.

Both Barry and Navarroli have bright futures ahead of them, as employment of biomedical engineers is expected to increase by nearly 30% by 2022, according to the U.S. Bureau of Labor Statistics. In recent years, WNEU seniors have gone on to work for such major healthcare companies and institutions as Active Medical Devices, Covidien, St. Louis University, Cornell University, Respironics Novametrix LLC, and Microtest Laboratories Inc., among others.

Rewarding Field

Interests and specialties aside, WNEU’s BME students and professors were drawn together by a common passion — helping people in need.

Though many biomedical-engineering students throughout the nation may never operate on a single patient in their careers, the technologies they develop help doctors and nurses save countless lives. From advanced imaging systems to pioneering point-of-care devices, BME students situate themselves on the cutting edge of technology by studying thousands of applications and mechanisms during their college years. They also dedicate several hours each week to reviewing case studies and staying current on the latest research and literature pertaining to the constantly evolving field.

And the research is hardly limited to the students. With busy teaching schedules, professors sometimes struggle to find enough time to complete multiple research projects each semester.

“The faculty members have done a lot of research lately in micro- and nano-devices,” said Gettens, whose department recently received a $500,000 grant from Massachusetts Life Sciences. “Because the professors usually do 12 credit hours of teaching [per semester], trying to find time for research can definitely be a challenge.”

Gettens said the grant will allow for the purchase of equipment that facilitates micro- and nano-fabrication for medical devices. To outsiders, these words might as well be written in a different language, but for those immersed in the innovative, collaborative culture of biomedical engineering, the more complex the application, the more enthralling the endeavor.

And that explains why the program — and the job opportunities it creates — are both on the rise.

Education Sections
Report Urges Action to Increase Number of College Graduates

StateGradsUrgencyDPartRichard Freeland says the numbers don’t lie. If anything, they’re conservative, which should be cause for alarm or — preferably, in his view — decisive action.

He was referring to projections contained the latest Vision Project report released recently by the Mass. Department of Higher Education. Titled “Degrees of Urgency: Why Massachusetts Needs More College Graduates Now,” the report uses rhetoric, but mostly numbers to explain that thesis.

Starting with 72%. That’s the percentage of Massachusetts jobs that will require some college education by 2020, said Freeland, the state’s commissioner of Higher Education. That number is the highest in the country, he added, and a reflection of the high-tech jobs that are now dominating the state’s economy.

But there’s also 55,000 to 65,000 — that’s the projected shortfall in the number of college graduates the state will experience by 2030, according to the report. Then there are 6:1 and 17:1, the current ratios of job openings to recent bachelor’s degree recipients in the fields of healthcare and information technology, respectively. And finally, there’s -9%. That’s the projected drop in Massachusetts high-school students graduating annually between 2009 and 2020.

Add all these numbers up, figuratively, and the state is facing what Freeland calls a “perfect storm,” one that could seriously threaten or slow its high-tech economy.

“The Massachusetts workforce has become heavily dependent on the graduates of public higher education,” he said. “And unless we raise the level of our game, we’re not going to have the workforce we need.”

This is a message that should resonate with incoming Gov. Charlie Baker and the Legislature, he said, adding that the state’s ability to compete with leading technology states such as California, New York, and New Jersey will be imperiled unless steps are taken.

Richard Freeland

Richard Freeland

“Degrees of Urgency” recommends three: boosting college-completion rates; closing achievement gaps, especially those involving the African-American and Latino populations; and attracting and graduating more students from underserved populations.

None of the above constitutes rocket science, and these steps have been the basic goals spelled out in the Higher Education Department’s Vision Project, said Bill Messner, president of Holyoke Community College, who said the problem outlined in the report and the solutions to it appear relatively simple. In reality, though, they are not.

“We have to get more people into college, and we have to get more people through college — it’s as simple as that,” he said, adding quickly that changing demographics across the state and especially in the Pioneer Valley (more on them later), current funding levels for the state’s public institutions, and those projections of falling numbers of high-school graduates will make these stern challenges.

What will help, said Freeland, is a broader commitment from the Legislature to fund public higher education at a level well above the current one, which is, in every sense of the word, average, in terms of national statistics.

“Massachusetts still ranks very much in the middle of the pack among the states in terms of per-student investment in public higher education,” he said while explaining his department’s call for an additional $475 million over five years that would be spread out over the state’s community colleges, state universities, and the many campuses of the University of Massachusetts. “We still haven’t made a commitment to investing in genuine excellence in public higher ed, and that’s the point of this report; Massachusetts can’t get by with an average system of public higher education and an average level of investment.”

Such a boost will make the state’s public schools more affordable and, thus, more attractive to those challenged by the cost of higher education, he said, and also to the comparatively high number of high-school graduates who feel compelled to leave the Bay State to attend college.

Overall, recent funding increases for public higher education have essentially restored what was lost in the fiscally trying years following the Great Recession, Freeland said, adding that a greater investment is needed to build on recent momentum and enable the public colleges to meet the additional burden they’ve been asked to absorb.

For this issue and its focus on education, BuinessWest takes an in-depth look at the “Degrees of Urgency” report and the suggested steps for possibly clearing the skies.

Course of Action

Messner told BusinessWest that the gathering storm outlined in the report is already much in evidence at HCC, in the form of recent enrollment figures.

In 2009, the year after the Great Recession began, there were 7,400 students enrolled, he noted. By 2011, the number was down to 7,100. In 2013, it was 6,700 (down more than 5%), and in 2014, it was 6,600. And another 1% to 2% drop is projected for 2015.

Bill Messner

Bill Messner says falling high-school populations, coupled with demographic changes, have impacted enrollment at Holyoke Community College.

Behind these statistics is declining high-school enrollment, Messner acknowledged quickly, but there’s much more to it than that, especially changing demographics.

“Whatever bubble was moving through has come and gone,” he said of the high-school population. “Meanwhile, the demographic mix in our region is changing, and that’s no surprise — we’re seeing it at HCC, and other people are seeing it as well.

“We have more first-generation, low-income students coming to us, and that reflects the population as a whole,” he went on. “We have fewer college-educated students moving into the area, and more non-college-educated people moving in, which results in more first-generation college students.

“The other way of saying that,” he continued, “is that the only growth population in Western Massachusetts tends to be immigrants, and the large majority of these immigrants do not have a college education, and they’re not coming from cultures where a college education is necessarily the priority it is here in the United States.”

But while enrollment is down, the number of graduates has not changed appreciably, Messner went on, noting that, in 2011, the high-water mark, there were 1,128. In 2013, there were 958, and in 2014, there were 1,105, a nearly 15% increase. These numbers clearly show that the college is becoming more successful in moving those students who do enroll through to graduation.

And these real-time developments add some exclamation points to the “Degrees of Urgency” report and those three steps outlined to put more students into the pipeline, see them through to the other end, and make them part of a qualified workforce, said Messner, adding that, while the report talks mostly about conditions projected for down the road, many of the anticipated changes in numbers are already taking place.

“Community colleges are pretty good canaries in the coal mine, so to speak,” he said. “If you look at our enrollment — and our enrollment is no different than any other community college — it peaked in 2008 and has been on a steady decline since then, and there’s little to indicate that this will change.”

Messner noted that, while there has been progress in closing achievement gaps and improving graduation rates, as his statistics show and the report states, there is considerable work to be done.

Completing His Thoughts

Freeland agreed, and returned to what the “Degrees of Urgency” report calls the “Big Three” strategies to increase the number of students graduating with degrees or certificates.

He said declining high-school enrollment is a reality the state will have to live with, and, given those numbers, there must be a commitment to improving completion rates in general, attracting more students from underserved populations to the public colleges and universities, and closing achievement gaps.

Included in that ‘underserved populations’ category are adult students (those ages 25-65 who have some college credits but not a degree), military veterans, and high-school graduates heading to out-of-state colleges.

Massachusetts has more individuals in that third category than most states (it ranks 29th in that category), said Freeland, listing as possible causes everything from the small size of the Commonwealth — “if you want to get away, as many students do, you almost have to leave the state” — to a lack of awareness, or appreciation, when it comes to the public higher education system here.

“Public higher education in Massachusetts has never enjoyed a strong reputation,” he explained. “You have students leaving Massachusetts to attend public colleges and universities in other states. Staying in state and going to one of the public schools doesn’t have a lot of cache among high-school students, although UMass Amherst may be beginning to acquire that.”

Changing this equation won’t happen quickly or easily, he went on, adding that the quality of education being provided and its cost are two big factors that could be addressed through a greater investment in public higher education in this state.

As for those adult students, they most aspire to jobs that require a college degree or certificate, but they are not yet ready for college-level work, said Freeland, adding that, in addition to the challenge of getting them enrolled or re-enrolled, these individuals must also confront competing job and family pressures.

Thus, they embody two components of the report’s three-pronged strategy — getting into college and then getting through it.

As the report states, there have been some improvements in graduation rates, such as those logged at HCC, but additional efforts, encompassing everything from mentoring to making more enrollees ‘college-ready,’ will be needed.

“We have been working very hard on what we call ‘student success,’ which is shorthand for retaining and graduating more students, and we’re not peculiar in that — everyone’s working on that,” said Messner, adding that this hard work, coupled with more emphasis on attaining a degree, rather than taking certain courses and attaining a certain number of credits for transfer, is at least partially responsible for that rise.

But there are still many challenges ahead, most of them manifesting themselves in those lower enrollment figures he relayed.

As he talked about ways to stem that tide, he focused on one of the big problems — poor high-school graduation rates in many area cities, especially Springfield and Holyoke — while relaying some comments he made at a recent United Way meeting on that subject (see related story on page 27).

“I told people, ‘this is not a problem for the Springfield School Department or the Holyoke School Department — anyone who hires people from the local workforce is going to be impacted by this,’” he recalled. “If we don’t increase our high-school graduation rates, we’re going to see a dramatic decline in the number of college graduates, and that doesn’t bode well for our economy.”

The Bottom Line

Looking ahead about six months, Messner said the final tally for the number of graduates at next spring’s commencement ceremony will be very telling. And right now, he’s not at all sure what to expect.

“If it’s up or even close to the number we had for last spring, it will be a really good sign that something positive is going on,” he said, adding quickly that, whatever the number is, stern challenges remain for those looking to put more students in the pipeline — and hire them if and when they graduate.

Freeland concurred, and noted that all those numbers in the Vision Project report add up to an ominous forecast — one for a perfect storm.

It probably won’t miss this region, he noted, and, in fact, it will hit harder than most others. But with appropriate steps, the state can weather it.

George O’Brien can be reached at [email protected]

Education Sections
The World Is Our Classroom Makes Learning Meaningful

Sue Towers, left, and Nora Patton

Sue Towers, left, and Nora Patton say The World Is Our Classroom helps expose students to a wide variety of careers.

Sarah Topey never used to think twice about the water that came from the faucets in her home.

But after spending a recent day touring West Parish Water Filtration Plant and Cobble Mountain Reservoir in Westfield with her class, the 12-year-old not only had fun and learned important lessons about water filtration, she returned home with a dream.

“I hope I can do an internship there when I’m in college,” said the seventh-grader from STEM Middle School in Springfield. “I like science, and think I might like to work in a water plant. This helped me see how things happen in real life, and it’s good for the environment.”

The field trip was part of a program called The World Is Our Classroom Inc. (WIOC), and Executive Director Nora Burke Patton says it was founded on the principle that students learn best when they see classroom lessons reinforced in the real world.

“It runs from fifth grade through high school, and by partnering with urban school systems, institutions of higher education, and businesses, WIOC not only reinforces classroom lessons, but also opens young minds to employment opportunities,” she said, adding that the program was launched in 2002 through a collaboration of area businesses and school systems, and has exposed more than 20,000 schoolchildren from Springfield, Holyoke, and Westfield to memorable experiences that can lead to careers.

In fact, Katherine Pederson, executive director of the Springfield Water and Sewer Commission, says Topey’s dream of a college internship is realistic, and she hopes to interview and hire a job candidate in the future who took part in the program and was intrigued enough to pursue a career in the field.

“We hope some of the students who come here will choose to study water or wastewater management and become stewards of our natural resources,” said Pederson, explaining that jobs range from business managers to accountants; from laborers to engineers, with entry-level salaries for candidates without a college education starting between $30,000 and $34,000 and topping out at about $120,000 for engineers.

Jobs in water- and wastewater-treatment plants are going unfilled due to a lack of qualified applicants, and demand is only expected to rise. “The Baby Boomers working in these professions are nearing retirement, and young people are not choosing these careers,” said Pederson. “So it’s becoming more and more difficult to find operators.

“Every town and city in the country has a water and sewer department or a combined department, and these jobs will be there forever,” she went on. “So we feel very fortunate to have a program that starts the dialogue about them, and about water, in fifth grade. We hope that, by the time the students are in seventh grade, they will start thinking about careers.”

Pederson added that the tours are educational. “It’s important for students to learn that, when they turn on a faucet and water comes out, it’s not just magic, and it’s also good for them to understand what we do here to make sure the community has safe drinking water and enough water for fire protection,” she said. “We also think of the students as future ratepayers. They will become the decision makers in the community, so it’s good for them to know why wastewater costs more than water.

“This program is a first step,” she continued, “but it’s an important one, and we are happy to have this partnership. It’s been a positive experience for everyone involved.”

Learning Curves

The idea for the WIOC was born more than a decade ago after United Water signed a 20-year contract with the Springfield Water and Sewer Department to operate and maintain its wastewater-treatment plant and flood-control system.

“We wanted to make a long-term commitment to the community, and because we’re an environmental company, the idea of doing something involving stewardship and education resonated strongly with us,” said Don Goodroe, area manager for United Water.

So the company teamed up with Patton, Springfield Water and Sewer, and Springfield Public Schools. It also hired Springfield College Professor Robert Barkman to create a curriculum for fifth-grade students based on the state science framework that would teach them about the importance of water, the complexity of managing it, and the critical role wastewater-treatment plants play in keeping it clean.

A group of seventh-grade Springfield students

A group of seventh-grade Springfield students recently toured the West Parish Water Filtration Plant and Cobble Mountain Reservoir in Westfield.

The pilot project, which kicked off 12 years ago, was called “A Day at Bondi’s Island Springfield Regional Wastewater Treatment Facility,” and included a tour of the facility, where students learned physical, earth, and life sciences as well as technology and design engineering.

“The program was a perfect nexus of all our needs,” said Goodroe. “We were providing education focused on environmental stewardship, and although fifth-graders are not usually thinking about jobs, the program exposed them to people working in occupations they might not have known about.”

The outcome was so successful that the WIOC was incorporated as a nonprofit organization, which allowed it to grow and expand.

As a result, today all Springfield fifth-graders visit Bondi’s Island, while all seventh-graders spend a day at Cobble Mountain in Westfield. There are preparatory and follow-up lessons in the classroom, and teachers whose students visit the site early in the year refer to their experiences throughout the course of study, while those who visit near the time of the MCAS exam say it makes the material students need to know easier to remember and understand.

“Everything the students are taught during the field trips reinforces what they learn in the classroom,” said Patton, as she spoke about the program while STEM Middle School students ate lunch on picnic tables at Cobble Mountain Reservoir. “This morning, they learned about where drinking water comes from and also learned about ecosystems, microorganisms, plant habitats, and animal life when they went into streams in the watershed and used nets to catch crayfish, salamanders, frogs, and toads.”

Ron St. Amand says the program is a great way to help students understand the relationship between book learning and the outside world.

“It blends inquiry, problem solving, and collaboration,” said the director of science for Springfield Public Schools, adding that his staff worked closely with the program directors to design the curriculum for The World Is Our Classroom.

St. Amand pointed to an engineering design challenge that gives students the opportunity to attempt to clean mock wastewater at Bondi’s Island as an example of an activity that provides a hands-on, memorable learning experience. “There is also a water-cycle game in which kids pretend to be water molecules and move between rivers, glaciers, the atmosphere, and groundwater to simulate what the water cycle is like, before pollution is introduced into the game,” he said.

“Another activity called Molecules in Motion gives kids the opportunity to look under a microscope, see microbes in wastewater, and learn they are food for microorganisms, which addresses many areas of science,” he went on.

St. Amand believes the program is stimulating and inspirational. “It supports the curriculum and also opens students’ eyes to potential job opportunities, which will help motivate them to study,” he said, noting that the majority of students in Springfield are minorities who are often underrepresented in STEM careers.

Down to a Science

The program expanded into the Holyoke Public School system in 2004, and through a partnership that includes Holyoke Community College, fifth-grade students began spending a day at Hazen Paper Co.

“The trip there exposes students to earth and space science, life science, and physical science, in addition to technology and engineering, and also introduces them to the paper-making process and related manufacturing careers,” Patton said.

The morning session consists of a tour of the facility, including the opportunity to observe a large gravure printer in operation, interactive lessons called “Molecules in Motion” and “The Water Cycle and Life Cycle of the Oak Tree,” and a reflection period during which students are asked to write or draw something that showcases their experience. After lunch, they take part in a challenging design activity and are given the opportunity to make their own paper.

CEO and President John Hazen said that, when Patton asked him to get involved, he was happy to do so.

“The idea of engaging with kids in Holyoke intrigued me, and I thought it sounded like an interesting way to connect with the community; I also thought my employees would be energized by it,” he said, noting that, earlier that year, a group of retirees had toured the company, and his staff found it satisfying to have them see what they do at work.

Hazen has been involved with the WIOC for 10 years and believes it is important because many of the students would not get another opportunity to see how a Holyoke manufacturing firm operates.

“When we teach them how to make paper, it opens up their world. Our employees talk with them about their jobs because we want to create a fantastic experience and plant seeds at a young age about career opportunities,” he told BusinessWest.  “It has gone very well, and we have never had a bad experience. The kids are so stimulated that they become very engaged in the activities.”

His only challenge was to find a space large enough to house the students, but Hazen refurbished an attic area for the purpose and has since used it for other meetings. “The program is very energizing, and my employees love to see the school bus arrive. It brings meaning to the workplace and ultimately is about providing jobs for families and the community,” he said.

In another fifth-grade program, Mestek Inc. partners with Westfield Public Schools, STCC, and the Westfield Manufacturing Education Initiative to increase interest in heating and cooling systems, water cycles, weather, and the environment.

Mestek Marketing Manager Matt Kleszczynski says the company enjoys supporting the program.

“Kids don’t learn a lot about manufacturing in the classroom, so we open our facility to them and give them tours through the plant, as well as insight into what we do, how we do it, and how their houses get heat and hot water, which is something kids don’t usually think about,” he noted.

The students walk through the entire assembly line, which allows them to see how components to baseboard heating are manufactured. “The tours are conducted by volunteers who provide them with tutelage on each of the specific jobs,” Kleszczynski said. “We like to give back to the community, and this exposes students to alternative professional avenues in the field of manufacturing, which is valuable, as a lot of kids like to work with their hands.”

He added that Mestek has had a long-standing relationship with the WIOC program. “We are busy, but we make sure we schedule time for this.”

Class Act

Patton said The World Is Our Classroom continues to grow, and next October, students from Chicopee Public Schools will visit the Chicopee Water Pollution Control Facility.

In addition, a One Day Medical Encounter program for high-school students that took place in the past is expected to resume next fall. It is focused on the 10th-grade biology curriculum and exposes students to alternative careers in medicine by bringing them into patient-simulation labs at local community colleges.

“These mini-hospital settings provide a real-world environment in which students work directly with healthcare educators while learning about anatomy and physiology, laboratory diagnosis, cell structure, and function and genetics,” Patton said.

Goodroe is proud that the program evolved from United Water’s desire to be a good corporate citizen. “I look forward to the day when I can hire a student who came through the program,” he said, adding that the company operates throughout New England and created a similar program in Killingly, Conn. that allows students to visit a wastewater-treatment plant there.

Patton noted that The World Is Our Classroom is funded by grants, with cooperation from area businesses.

“Our goal is for each program to be self-sustaining,” she said. “But the experiences students have can be life-changing, and it helps businesses to start recruiting tomorrow’s workforce by exposing kids to careers that have great promise.”

Education Sections
Greenfield Community College Emphasizes Collaboration

Robert Pura

Robert Pura touts a number of GCC’s notable academic departments, from art to nursing to a unique program in renewable energy.

They’re called ‘studios.’

While they vary slightly in design across the Greenfield Community College campus, they all have some features in common, most importantly tables and couches at which students work and talk, in a space surrounded by that department’s faculty offices.

“About 13 or 14 years ago, the math department convinced us they wanted to have a space near the faculty offices for students to come, to ensure there wasn’t a long wait to see a faculty member,” said GCC President Robert Pura. Since then, virtually every department has followed suit in creating a common study area surrounded by those office doors.

“It’s a space with tables and chairs, where students can learn from each other and support each other, and the faculty are right there,” he explained, recalling a time when a maintenance worker questioned a mass of students sharing pizza and studying in one of the studios late at night.

“They didn’t want to leave. I laughed and said, ‘that isn’t a problem.’ That’s the spirit we want to see — a community where people are encouraged to work together and learn independently, but also from each other. That’s the kind of attribute that will serve them well, whether they transfer to another school or head into a career right away.”

The studios are one of the more notable examples of a culture of connectivity fostered at GCC, Pura told BusinessWest — one further enhanced by an extensive renovation of the campus’s core building three years ago, which better connected each department and brought in much more natural light to boot.

“You can see our commitment to community in the design of the building, our commitment to interconnectivity,” he said. “You’re always feeling like you’re connected to people as you’re walking around — you feel those relationships and sense of community among students and faculty and staff.

“I’ve talked to a lot of alumni over time,” Pura added. “It’s not a lecture they remember; it’s not a formula or that one piece of poetry. It’s the relationships they had with people that makes a long-term impact. As a smaller college, we have an opportunity to make that the strength of the institution.”

Hand in Hand

The main role of an institution like GCC, of course, is to prepare people — both young learners and older career transitioners — for jobs in a still-difficult economy.

To that end, and perhaps more than ever before, the state’s community colleges are working closely with area economic-development bodies and local businesses to bridge the gap between education and career opportunities, to ensure that their graduates have the skills and training required to meet companies’ needs.

That’s especially important for GCC, Pura said, because of its position as the only community college in Franklin County — or neighboring Hampshire County, for that matter.

Robert Pura

Robert Pura says GCC’s recently remodeled core building is designed with both access and connectivity in mind.

“It is essential, especially up here in Franklin County, that we collaborate with regional employee boards, the Literacy Project, the Center for New Americans, Franklin County Technical School, Smith Vocational School … the more we’re able to collaborate, the more we’re able to do collectively.”

One notable collaboration involves Steve Capshaw, the owner of Greenfield-based Valley Steel Stamp, who raised $250,000 from private industry for new manufacturing tools for Franklin Technical School, then got legislators to match it. The result was an effort involving both Franklin Technical School and GCC to boost opportunity in the manufacturing sector.

“With Steve’s commitment, we developed a state-of-the-art lab. The technical school developed a curriculum for their students, and we developed curriculum to reach the worker in transition,” Pura said. “Steve Capshaw is really the reason that happened; he’s certainly a local hero.”

Noting that the Franklin Hampshire Regional Employment Board was involved as well, Pura said he is “proud of the way folks in Franklin County and Hampshire County understand collaboration. We really do more with less.

“Collaboration happens to the be the way of life up here,” he added. “I don’t know if it’s because we have an agricultural base, and farmers collaborate as a way of life. But the same is true of the industrial base here, the banks and healthcare, the education folks up here — we really know how to collaborate well.”

Having those ties, he went on, helps the college in terms of program and curriculum development. “We listen to business leaders, healthcare leaders, agricultural leaders of the community. They want people who can communicate effectively, think critically, and work well with others — and these are the outcomes of a GCC education.”

Those are skills, of course, that translate to a multitude of fields, which is important at a time when many graduates wind up shifting gears into fields they didn’t major in, or return to school later in life to learn a new career.

“Coming here gives folks the opportunity to change direction without significant cost to their family or themselves,” Pura said. “Changing careers is a hard decision because of the investment they’ve already made. It shouldn’t cost another $200,000 to figure out what they want to do.”

Signature Programs

Like most colleges, Greenfield has differentiated itself in several academic areas, including its programs in renewable energy and energy efficiency. Those caught the eye of Congress, which invited Pura and associate professor Teresa Jones to speak at a subcommittee hearing last spring titled “American Energy Jobs: Opportunities for Education.” Lawmakers in Washington were interested in hearing how to link education with the growing need for a solar-energy workforce.

“There is a great deal of opportunity for economic growth, job creation, and job attainment in the sustainable-energy field,” Jones said at the time. “There is a huge potential for domestic jobs in the area of energy-efficiency upgrades, but people need knowledge and advanced skills to do those jobs.”

The field, she added, is already much different than it was only five years ago, “so businesses and workers need to be able to adapt. The key piece for us is figuring out where the best job opportunities are and what people need to know to succeed in getting those jobs or starting businesses. We look to our business and other community partners to help guide that process.”

On a related note, Pura also touted the college’s farm-to-food program. “What it’s really about is how to get local farming into the restaurants and refrigerators of the community and make that a more mutually beneficial system,” he said. Meanwhile, the American Assoc. of Community Colleges recently gave GCC an award for its sustainable systems on campus, including an energy-neutral greenhouse built two years ago, which supplies produce to both the school’s dining service and local food pantries.

“That comes from our commitment to not wanting to see the work being done in the classroom and the work we’re doing on campus being too far apart,” Pura said. “We learn from students, and we all learn from each other. These are powerful programs.”

As is the college’s well-regarded graphic arts program, which decorates campus buildings with paintings, sculptures, and other installations, and attracts some of the top art schools in the country to an annual ‘portfolio day,’ Pura said. “The combination of our students’ life stories with the strength of their fundamentals makes them highly sought-after artists.”

He also talked up GCC’s nursing program, noting that its graduates are typically among the top scorers in their licensure exams and snatch up jobs quickly in a market that’s starting to ramp up demand for quality nurses again.

But other programs that don’t get as much press are just as key to the college’s success, Pura added.

“At the core of our institution, two departments that are not as recognized as many are English and math. But these two departments teach the communication skills and critical-thinking skills that are so sought after. For all the wonderful acknowledgement of some of our signature programs, it is really the English and math departments that are fundamental to our school’s success.”

Room to Grow

GCC is helping its students succeed in other ways as well, including a new child-care center currently being built, which will be staffed by Community Action’s Head Start program.

“It’s hard to focus fully on academics with a child in your hands,” Pura said with a laugh. “So having child care on campus will help our students succeed, and it is a great start for kids; the data about the number of children who start in college-based child care and go on to college is pretty strong.”

It’s just one more way Greenfield Community College is forging connections and giving students the foundation to succeed, no matter their stage of life.

“There’s no distance here between students, and the teaching space embraces that philosophy,” Pura said, referring not only to those studios but to the classrooms, where students typically sit together in groups, not at separate desks.

“Those students come in with dreams of what they want to do with their lives,” he added. “We give them an opportunity, and if they work hard, they can be successful in their career aspirations.”

Joseph Bednar can be reached at [email protected]

Education Sections
Westfield State Works to Put the Dobelle Controversy Behind It

WSU Interim President Elizabeth Preston

WSU Interim President Elizabeth Preston

Elizabeth Preston acknowledged that, in the vast majority of cases, when someone in academia has the title ‘interim president’ in front of their name, they are usually in a caretaking role, holding down the fort until the institution chooses its next leader.

But at Westfield State University, that hasn’t always been the case. In fact, it’s been more of the exception than the rule, she said, noting that individuals have been called upon to restore order and change the tenor of front-page headlines in the wakes of scandals in the ’80s that led to the resignations of Frank Pilecki and Irving Buchen.

And that is the situation that Preston, formerly the school’s vice president of Academic Affairs, finds herself in as she serves as interim leader following the tumultuous end to what could only be called the Evan Dobelle era at WSU.

It’s been roughly eight months since Dobelle, who by then had the adjective ‘embattled’ seemingly attached to his name and title, abruptly retired amid a searing controversy over his lavish spending of university resources. Dobelle, who had been suspended from his $240,000-a-year job with pay while a law firm hired by the university’s board of trustees investigated his spending habits, had vowed to fight for that job, filing a federal lawsuit against the trustees and accusing the chairman of conspiring to destroy his reputation.

But he eventually stepped down for what he said was the good of the university — although state and federal lawsuits he’s filed against various parties are still pending — and Preston, who has also served as dean of faculty and chair of the school’s Communications Department, stepped into the breach, first as acting president, then as interim, which means she’ll serve until a new president is selected — a year from now, by most estimates. She will not be a candidate for the permanent position.

Today, most of the headlines concerning the university — and the Dobelle controversy — concern the size of the legal bills the school has amassed in this mess (roughly $1.3 million to date), and there is still the rather large matter of a state inspector general’s report on the school’s noncompliance with the state’s Public Records Law, which was due to arrive several weeks ago, but is still being awaited.

But Preston believes that, to a large degree, the university is succeeding with the ongoing work of putting the Dobelle scandal behind it and moving on with the present, and especially the future.

WSU community

Elizabeth Preston says the WSU community has recovered quickly from last fall’s controversy.

It is being helped in this regard by the school’s 175th-anniversary celebration — which has come in parts and is still in progress (more on that later) — because there have been a number of events that have helped the campus community focus on the positive, said Preston, and also change the tone of news coverage and begin the discussion about what the school could, and should, look like when it turns 200.

The sentiment can be summed up with the phrase ‘moving forward,’ which is more than the name given to a website (www.westfield.ma.edu/movingforward) created to serve as the university’s official resource for information on the inspector general’s investigation and related legal action.

Indeed, it is also a mindset.

Looking back on the academic year that began last September and ended in May, Preston said that, while there were some bright spots, this was what amounted to a timeout for the college, as the Dobelle controversy played itself out in the media, he eventually retired, and the school dealt with the aftereffects.

“And you can’t have a two-year timeout. You can’t sit in the break-down lane for two years. That’s simply not an option in higher education today,” she went on, adding that evidence that this won’t happen comes in a number of forms. They range from enrollment numbers for this fall, which are slightly higher than last year, and on target with the administration’s goals, to fund-raising efforts, including a successful initiative that was part of the recent 175th Anniversary Gala, to comments she’s received from faculty, students, and parents.

Meanwhile, there are other positive developments, such as the planned construction of a new science center, the matriculation of the school’s first class of nursing students last spring, and a collaborative initiative with Holyoke Community College to improve access to, and the affordability of, a bachelor’s degree.

For this issue and its focus on education, BusinessWest talked at length with Preston about what being interim president means in this situation, and about what’s next for this school as it marks a milestone.

Altered State

Preston was vacationing in Yosemite National Park last July when the controversy surrounding Dobelle and his spending habits started to reach a boiling point.

She had only limited Internet access where she was staying, but enough to learn that a special meeting of the board of trustees had been called. “That’s when it first occurred to me that this was serious.”

That wasn’t the first time she allowed herself to think about having to assume the role of acting president — the vice president of Academic Affairs is next in line in such situations, according to the school’s well-entrenched succession plan — but it was the first time she thought it was a real possibility.

And four controversy-filled months later, it was reality.

A few weeks after that, her title changed to interim president, which is not an automatic progression, but a role she wanted and one the board of trustees asked her to accept.

It’s been a learning experience on many levels, one that has taken her out of what she called her “comfort zone” within academic affairs, but she’s found it rewarding in a number of ways.

“I was a little bit unprepared for the feeling of responsibility that I have — I’ve always been in a position where there was someone else who was ultimately responsible for things,” she explained. “There’s something very challenging about knowing that you’re responsible for the institution. That would be challenging under any circumstances, but under these circumstances, it’s been more difficult.”

Preston told BusinessWest that, from the beginning, she’s considered her job description as interim president to be fairly simple, even if carrying out that assignment isn’t.

“I thought I clearly had the responsibility for boosting morale and restoring confidence,” she explained, adding that she has gone about this in a number of ways, from effectively communicating not only with the campus but the outside community as well, especially with the ‘moving forward’ website, to putting in place spending safeguards to prevent another controversy like the one authored by Dobelle, to revamping the school’s financial-management team by creating two new positions that focus on internal auditing and risk management.

The website is a key part of the process of putting information in the hands of those who want and need it, and being completely transparent, she said, stressing the importance of communication — at all times, but especially in situations like these. The site answers often-asked questions about the inspector general’s investigation, which began last August, other investigations, ongoing litigation and the accompanying costs to the school, the impact of the scandal on enrollment and fund-raising, and even the search for a new president.

As she talked about the past academic year, using that term ‘timeout’ on more than one occasion, Preston said it’s obviously been a challenging time for the school — and for her.

But in some ways, she said she’s been pleasantly surprised by how quickly the school has seemingly recovered, while also acknowledging that maybe she shouldn’t be surprised.

Indeed, Preston told BusinessWest that, in many ways, the Dobelle scandal, while it received national and international coverage, did not leave what she would consider a deep mark on the school. Few on the campus were really affected by the spending controversies, she noted, and many at the school have been able to focus on the many positive developments from Dobelle’s tenure, and not on how or why it ended so badly.

“The controversy really hasn’t affected much of the work of the university,” she explained. “In terms of morale, Evan Dobelle did a lot of good things for this university, and he greatly elevated its profile.”


School of Thought

Backing up a bit, she noted that, prior to Dobelle’s arrival, WSU endured two caretaker interim presidencies following the departure of Vickie Carwein and then a failed presidential search. This led to what she called “pent-up energy” when Dobelle arrived that translated into a number of initiatives.

She used one — a greater focus on international programs — to show how this pent-up energy manifested itself.

“There was a lot of interest in international study-abroad programs and travel-abroad trips; the faculty had been proposing those kinds of programs for years on campus and hadn’t been able to get any traction,” she explained. “He [Dobelle] opened the doors to all kinds of international programs, and that was typical of a number of things.

“There was a lot of interest in movement on campus in a number of directions,” she went on, “and he elevated the profile of the institution and also empowered faculty and staff to do a number of things they wanted to do; there were a lot of people on campus who were very partial to his presidency.”

So when the controversy broke and Dobelle was eventually compelled to resign, some felt a sense of loss, while others experienced a sense of betrayal, she went on, adding that the extensive, global media coverage and commentary that slammed not only Dobelle, but the trustees — first for hiring him and then for an apparent lack of oversight — made matters much worse.

It all added up to a challenging period, but one that she doesn’t believe has lingered.

A new science building

A new science building, seen here in an architect’s rendering, is one of many positive developments taking place on the Westfield State campus.

“This really is a tight campus community, and people are really focused on the education and experience that our students receive,” she said. “So it was surprising to me how quickly things returned to a degree of normalcy on campus.”

She can’t pinpoint exactly when that happened, but a social event late last fall may have been a factor in accelerating the healing process.

“There were no speeches, and there was no program,” she said of the gathering. “There was just a chance for everyone to reconnect. I think that was the beginning of the process of rebuilding morale on campus.”

Meanwhile, the 175th anniversary and various celebrations to mark that occasion provided not necessarily a distraction, she went on, but a chance to focus on the institution’s history, future, and core values.

“When you celebrate something like a 175th anniversary, what gives that occasion such power is what it allows you to recognize and talk about where the institution has been, and also about the timeless values that have been the foundation of everything you’ve been doing, and how much they’re still present.

“It gave us a chance to celebrate being a public institution, our history of inclusion, and the centrality of service to our academic programs and the campus culture,” she went on, “because those have been part of the institution for 175 years, and it gave people a chance to be proud of who we are and where we’ve come from; it was very helpful in moving the institution forward.”

The festivities culminated with a gala on campus on March 29. The event raised more than $125,000 for scholarships, the highest total for a single event in the school’s history.

And the 175th celebration will continue, she said, adding that there is some “fuzziness” about the dates surrounding the school; the Legislature approved the charter for Framingham State and what became Westfield State in 1838, but the schools didn’t open until the fall of 1839.

Moving forward (there’s that phrase again), the school is looking at new enrollment of more than 1,500 students this fall, which will exceed the target set by administrators. Meanwhile, work is expected to commence this fall on the new, $48 million science building, the first new academic building on campus in nearly 40 years.

There are other initiatives, such as an RN-to-BSN initiative that will be part of a growing Allied Health program, as well as the articulation agreement with Holyoke Community College, which will enable students at HCC to transfer from that school’s online associate’s degree program to WSU’s complete online bachelor’s degree program.

“We have a lot going on here,” said Preston, adding quickly that such initiatives may not be generating big headlines, at least when compared to those stories about the school’s legal bills, but they do provide evidence that the timeout is clearly over.

Steady Course

Preston wanted to make it clear — and did — that the Dobelle controversy and its aftereffects are not entirely in the rear-view mirror.

The inspector general’s report still hangs over the campus, as do the lawsuits filed by Dobelle and the resulting legal fees. Meanwhile, there are several vacancies on the board of trustees resulting from resignations  and expiring terms.

“We’re not on the other side of this completely,” she told BusinessWest, adding quickly that, with the issues that matter most — those of morale, momentum, and positive energy with regard to what comes next — the school has in almost every sense turned the corner.

Which means that Westfield State University is moving forward — in a great many ways.

George O’Brien can be reached at [email protected]

Education Sections
Bay Path Launches Program in Negotiation, Leadership

Joshua Weiss

Joshua Weiss says negotiation isn’t a lost art, but simply one that too many people haven’t taken the time and trouble to master.

Joshua Weiss was talking about the difference between being assertive and being aggressive.

And while doing so, he made it clear that, in the worlds of leadership and negotiation, these terms that appear to be synonymous are anything but.

“When you’re assertive, you’re standing on your own two feet, and when you’re aggressive, you’re standing on the other person’s toes, and people often don’t make that distinction,” said Weiss, co-founder of something called the Global Negotiation Initiative at the Program on Negotiation at Harvard Law School. He’s also an acclaimed author and consultant in the field who now has a new title on his business card, although they haven’t actually arrived from the printer yet.

Indeed, he is the director of Bay Path College’s newest program, the Master of Science in Leadership and Negotiation, or MSLN.

This fully online initiative is the first of its kind — in this country and probably on a global basis as well, said Weiss, adding quickly that understanding the difference between assertive and aggressive is just one of many things students will learn in this program, which will begin this fall.

They’ll also learn how to deal with the concept of power and how to wield it, understand how men and women approach leadership and negotiation differently, learn about the many psychological dimensions of leadership and negotiation, understand the role of emotions in these realms and how to control them, and grasp the importance of relationships and how they go on after the negotiations are over.

“Aggressive … that means I steamroll you to get to where I want to go,” Weiss explained, returning to his lesson in both vocabulary and effective management. “Being assertive means I explain clearly that ‘this is what I need, and I want to work with you, but I’m not going to accept anything that doesn’t fit into that.’

“You have to understand what you want to achieve, and assert for that,” he went on, “but also understand that the relationship is going to exist after this negotiation, and that there’s a way to go through negotiations so you don’t burn bridges — you don’t have to.”

As he talked about these concepts and others, Weiss said that negotiation certainly isn’t a lost art. But it is one that many people don’t make an effort to master. Elaborating, he said it’s a skill that many people will say they lack, for one reason or another, but don’t try to acquire, because they don’t believe they can or don’t believe they need it.

“A lot of people see negotiation as what the select few — the diplomat or the contract negotiator — would do,” he said. “There’s a sense that certain people negotiate and others don’t.”

These are flawed assumptions, he went on, adding that both leadership and negotiation can be taught and have been taught over the years, but not in a very comprehensive way — usually with a course or perhaps two, not with a degree program.

Such a higher level of instruction is necessary, he said, because advancing telecommunications technology and the emergence of flatter organizational structures in companies of all sizes means that more people will — or should be — called upon to provide leadership and negotiate, and they will have to do both in different ways and with a wider array of issues.

Indeed, while most think of negotiation in terms of mergers, acquisitions, and salary numbers — and those are still important parts of the equation — it now also involves such matters as flex time, working environments, and generational differences when it comes to the evolving world of work.

For example, while the conference-room table has long been the unofficial symbol of negotiation, people are now doing it with e-mail, text messages, and a host of other media, he said, adding that successfully leading, and dealing, through these platforms requires specific skills.

All these factors and others led Bay Path, with some strong encouragement from Weiss, to create the new program, which he believes will become attractive to both graduating seniors and those already in the workplace looking to advance, and who are seeking an alternative to the traditional MBA.

For this issue and its focus on education, BusinessWest talked at length with Weiss about negotiation, leadership, the new program, and why that acronym MSLN might soon become an important part of the regional business lexicon.

Courses of Action

It’s called the Abraham Path, or Abraham’s Path.

This is, as the name suggests, a walking trail across the Middle East that essentially follows the epic journey of Abraham, considered the world’s first pilgrim. It starts at his birthplace in Urfa in Turkey and ends at his burial cave in the Palestinian city of Hebron. Other stops include Nablus, Jericho, Jerusalem, and Bethlehem.

Weiss was part of the team that worked to create the path starting in 2003, and he called it a learning experience on a number of levels, and especially when it comes to negotiation.

“Right now, despite all the things that are going on in that region, there’s about 500 kilometers of path that have been mapped and are in use,” he explained. “Some people walk considerable distances, and others go for a day; there are many students and others who do community-service projects along the path, everything from helping with the olive harvest to painting a school — ways in which people can come to understand, and interact with, the region differently.

“Early on, my job was to go and negotiate with the governments and get their approval for this,” he went on. “There were negotiations all over the place, from the national governments down to the governors, mayors, to sitting in villages with families drinking goat’s yogurt and trying to persuade them that this was an interesting idea and that they should get involved.”

Weiss will take lessons from the Middle East, as well as others from countless businesses he’s consulted for, and try to impart them upon students who enroll in the MSLN.

This is an initiative that meets his desire to return to the classroom (he’s taught at Harvard and other schools) and direct a program, but that also meets what he considers a critical need — for employees who possess more and better leadership and negotiation skills.

“A lot of people tend to see negotiation as a skill that leaders need,” he explained. “I see it much differently; I believe negotiation is very much a mindset and how you approach issues and challenges that come up. Yes, leaders need to learn how to negotiate, but leadership today, from my perspective, requires a lot of different skills.

“You certainly still at times have the ability to coerce others, but leadership seems to rely more on persuasion and empowerment and on modeling the kind of behavior you’re looking for from your employees,” he continued. “So I see this degree as being good for both the student in terms of their own growth and ability and being able to move on from where they are to the next level, but also very valuable for an employer, because if I know I have someone who is very skilled in leadership and negotiation, I can hand that individual a project knowing that it requires the ability to lead, and when problems come up, he or she can negotiate their way through them; they’ve become a very valuable employee, and one that I don’t have to worry about.

“Leaders often micromanage because they worry and lack trust in people and their skill sets,” he went on. “With these skills, people will ultimately become real assets.”

Even better, he told BusinessWest, he believes these skills have a way of rubbing off on other people, meaning that effective leadership and negotiation can permeate a team or a company.

Talking the Talk

Returning to the subject of negotiation, Weiss said it has always been part of doing business — and life in general — but it is in some ways changing and evolving, and those who wish to advance their careers need to appreciate both its importance and many nuances.

“I tend to view negotiation in a very broad sense,” he explained. “To me, negotiation is ubiquitous; it’s something we deal with every day. So, in the workplace, it may be more formal negotiations where you’re talking about mergers and acquisitions or a job salary. Or it may be more informal things when you’re working on projects with employees and there’s a disagreement and you need to go back and forth and figure out how you’re going to work together in a different capacity.”

Elaborating, he said there isn’t necessarily more negotiating going on today, although one might be able to make that case. Instead, people are increasingly recognizing that negotiation is what they’re doing, and that they need to become better at it.

There have been some seminal moments that have helped manifest this mindset, he went on, citing, in particular, the publishing of Getting to Yes, authored by Roger Fischer and William Ury, in 1981.

“It’s been on the bestseller list ever since,” said Weiss, adding that the book and others that followed helped foster an understanding of the importance of negotiation. “If the average person had experience with negotiation, they thought about it in terms of buying a car or a home or something like that. This book changed all that and got people to realize that, first of all, a lot more of us are negotiating, and there’s a different way to negotiate, one that for a lot of people feels more comfortable.

“Part of the reason people don’t like to negotiate for things like cars is that they feel like the process itself centered around manipulation,” he said. “That’s one way of approaching negotiation, but there’s another way; for most of us, our negotiations are with people that we have to work with over time, and so that model of manipulating and distrust is a self-defeating way of negotiating.”

The model that was presented in Getting to Yes and has been built upon ever since is called ‘interest-based negotiation,” said Weiss, adding that, in simple terms, it involves creating scenarios where there is not a winner and a loser, but where both sides’ interests are respected and, by and large, met.

“When people started to realize that they were negotiating with someone they needed to work with over the long term, they understood that it would be better to build a relationship so that they meet the needs they have rather than trying to one-up each other,” he said, adding that, over the past several years, and especially since the recession broke out in 2008, businesses are embracing this concept.

While books like Getting to Yes have opened some eyes about the importance of negotiation, there have historically been only limited opportunities to learn about it in the classroom, said Weiss.

He noted that many law schools and business schools offer a course or two in the subjects of negotiation and leadership, and that in many instances, such offerings are required. But such courses provide only what Weiss called the basics. Bay Path’s new program amounts to what he called a “deep dive.”

The 36-credit program will be taught in eight-week blocks. Courses include “Leading and Negotiating in a Virtual and Multicultural World,” “Psychological Dimensions of Leadership and Negotiation,” “Gender, Leadership, and Negotiation,” and “Case Studies of Leadership and Negotiation.”

Weiss said there has been strong early interest in the program, and he expects to start with eight to 10 students in the fall and see that number rise as individuals, businesses, and nonprofit agencies realize the importance of leadership and negotiation to their success moving forward.

Bottom Line

As he talked about his program and its target audience, Weiss relayed the comments of a biotech engineer who has been kicking the tires on Bay Path’s new offering and leaning toward enrolling.

“She said, ‘I’ve been looking at MBA programs, but keep getting pulled back to yours because I don’t want budgets and finance and that kind of stuff,’” he noted. “She said, ‘where I am, technically I’m very good at what I do, but I’m in a mid-level position, and I know I’m capable of more than that. What’s holding me back is this ability to assert for myself and lead other people; I don’t know how to do that.’”

There are countless others who can say the same thing, and because they can, Bay Path’s program would appear to be the right offering at the right time.


George O’Brien can be reached at [email protected]

Education Sections
College Summer Programs Continue to Grow in Popularity

Pam Robinson

Pam Robinson says the average student taking summer courses at American International College earns 12 credits, or nearly the equivalent of a full semester.

The job market and economic climate have changed dramatically in recent years, and so have the needs of college and university students, who are signing up for summer courses in record numbers.

Many want to reduce the time it takes to earn a degree, take the prerequisites needed to enter a program, improve a grade, and/or lighten their course loads for the fall semester by taking challenging classes during the summer.

So, in response to a continually growing demand, college and university officials have continued to expand their summer offerings; create new, accelerated, year-round programs; and add experimental summer courses in hopes of attracting new students.

“Years ago, students attended classes during the fall and spring and took the summer off. But it’s very different now,” said Walter Breau, vice president of Academic Affairs at Elms College in Chicopee. “We have really become a 12-month institution. Students are looking to finish their schooling quickly, so colleges have had to respond.”

Bill McClure agrees. “The concept of taking courses in the summer is not new, but what has changed is the programs that are offered. Summer is our largest term,” said the executive director of Continuing and Professional Education at UMass Amherst and former president of the North American Assoc. of Summer Sessions, which includes 250 colleges and universities.

“We have a very strong summer program,” he went on. “Last year our Division of Continuing and Professional Education offered 1,323 courses, and 525 of those were held during the summer.”

Community colleges have also seen a brisk increase in summer enrollment. “We have a very robust summer program. Almost everything that is offered in the fall and spring is also offered in the summer, but with fewer sections, or classes,” said Debbie Bellucci, dean of Continuing Education and Online Learning at Springfield Technical Community College. “We try to add a few new courses every summer, whether they are online or totally new topics, and this summer we have instituted a format change. In the past, we ran two five-week sessions, but this summer we have some 10-week, on-site courses for students who don’t want the intensity of a five-week term.”

Similar measures are being introduced at other institutions and include an increase in online courses, which allow working students to stay on track.

“Our offerings have grown significantly over the last five years,” said Pam Robinson, associate dean of Adult and Continuing Education at American International College. “More and more students have to stretch out their studies because they have so many other responsibilities, and our experience with adult learners has helped us to design offerings for all of our students. Even traditional students today are working and often need to rely on summer classes to stay on track.”

Officials say summer courses offer other benefits as well, which include smaller classes and an increased opportunity to interact with faculty members.

“But summer school isn’t for everyone. It’s very intense,” Bellucci said. “Plus, some students need to work full-time or want to take the semester off.”

Creative Programming

STCC will offer a number of new free classes this summer. Its so-called Jump Start program includes three pre-college-level classes — Algebra I, Algebra II, and Review for College Writing. The courses are open to students slated to start college in the fall, but who need remedial coursework, which is determined by placement testing. “We’re hoping the free courses will give them a jump start,” Bellucci said.

STCC also created a new STEM (Science, Technology, Engineering and Math) Academy with three classes for Massachusetts high-school graduates who earned their diplomas between 2012 and 2014 and had a point average of 2.0 or higher. “We have room for 60 students who will each receive a $1,000 stipend as an incentive to participate and complete the courses,” said Bellucci. “We hope the students will develop an interest in pursuing a degree in our STEM programs in the fall.”

She added that STCC offers close to 300 summer classes, including unique offerings, such as Organic Chemistry, which can be difficult to find in a summer syllabus. “We also offer Calculus I through 5, and find students take these classes so they can concentrate on that subject.”

Jackie Synder

Jackie Synder says Bay Path College continues to create accelerated degree programs that run year-round.

Accelerated programs that run year-round are also on the rise. At Elms College, they include the Second Bachelor’s Degree Program in the School of Nursing for students with an associate, baccalaureate, or higher degree in a non-nursing major.

The program begins in September of one year and finishes in May the following year. “Our second class will graduate May 17, the third cohort is working toward graduation, and a fourth group has been accepted for next year,” said Program Coordinator Brother Michael Duffy, adding that it was designed for people “whose career didn’t play out the way they had hoped or who are looking to make a significant career change, and want to parlay their experience and credits into a professional degree that makes them more marketable.”

The waiting list is longer than the acceptance list, and the next class will include a Harvard graduate. “The program has become very competitive; it’s intense, but the people in it are adult learners who don’t want to wait four years to get back into the work pool,” Duffy continued. “It fills a need and is a commitment on our part to prepare more nurses with a bachelor’s degree for bedside care.”

Elms also offers an accelerated bachelor’s degree-completion program in social work at several sites. The largest is held in the STCC Technology Park, a second program is based in the Berkshires, and a third will start this fall at Greenfield Community College.

“Classes are held on Saturdays for 20 months, and people find the program very accessible,” said Maureen O’Connor Holland, assistant professor and program director of the Social Work department. She told BusinessWest that Elms has formed partnerships with community colleges, and students start the Elms program as a junior after earning an associate’s degree in liberal arts or human service.

“It is booming, and is a way for the college to reach more deeply into the community,” she said. “We also have several other social-work degree programs, including a year-round weekend program on the main campus and a traditional program with an optional summer course for students who want to accelerate their education.”

Breau said the number of high-school graduates has declined since 2006, and the numbers are expected to decrease through 2020, due to the size of the population. “We’re a small, regional liberal-arts college, and since the traditional market of students is getting smaller, we had to look at other opportunities to serve students, including the adult market. And we’re not alone,” Breau told BusinessWest. “There are people looking to move up in their job who have an associate’s degree and need a bachelor’s degree or have a bachelor’s degree and need a master’s degree. And adult learners are passionate and motivated. They want to complete their schooling as quickly as possible.”

To that end, Elms also offers a year-round RN to BS to MSN Nursing Completion program, which allows students to complete graduate-level nursing courses while enrolled in the RN to BS program, and a year-round master’s in Business Administration degree program, as well as summer courses for students in more traditional programs.

Changing Demographic

AIC will also launch two new undergraduate degree-completion programs this fall, targeted at working adults.

“People can earn a bachelor of arts in social science or in general business through a combination of online and Saturday classes in 20 months,” Robinson said. “We have a lot of adult students who are reinventing themselves, starting new career fields, and returning to school as a result. But traditional students also take these courses.”

Bay Path College in Longmeadow also offers several accelerated programs, including more than a dozen degrees through its American Women’s College, in which all courses are taken online with a few Saturday classes.

“The sessions are unique,” said Jackie Synder, executive director of Academic Operations, Assessment and Planning.

Bay Path had stopped offering summer courses to traditional students for many years, but revived the programming last year due to demand. In addition to college students, Snyder said, the classes are popular with high-school students who want to enhance their college applications.

Debbie Bellucci

Debbie Bellucci says Springfield Technical Community College is offering a number of new, free courses this summer.

“It also provides students who have already been admitted an opportunity to get a jump start on coursework so they have a reduced load their first semester or are able to take a double major without becoming overwhelmed,” she explained.

Seventeen of Bay Path’s summer courses are held on campus, and 32 are online. “Science and math are the most sought-after classes,” said Snyder. “They’re called gatekeeper courses because of their difficulty. But if they are taken in the summer, students can focus entirely on them.”

Robinson agreed, and said science courses fill up quickly at AIC.

“They’re especially popular, not only for our own students, but for high-school students and others going into health fields who need to take prerequisites,” she said, adding that other offerings include courses in general education, such as history, sociology, and foreign languages. “The average summer student takes two courses per semester, so they can earn 12 credits, which is essentially a college semester.”

She reiterated that a growing number of traditional students work while they are in college. “So they often rely on summer classes to stay on track,” she explained. “But others take summer courses for a variety of reasons. Some want to fulfill general requirements, some want to repeat a class they didn’t do well in, and others need prerequisites for graduate schools. There are also students who want to take a double major or add one, and are trying to earn credits during the summer that will give them more opportunities. Every year I try to add two or three new offerings to see if the interest is there.”

This year, new online summer classes at AIC include Crime and Delinquency and Philosophy Through Literature, while History of American Musical Film will be offered on campus.

UMass Amherst offers two six-week terms during the summer. “We experimented with a three-week term, but it didn’t work well,” McClure said, adding that a growing number of students are opting to take classes online. “It’s been a trend which continues across the board for undergraduate and graduate students.”

The university also has a full course catalog that includes eight-week music camps, sports camps, science programs, and a French program. “Some are aimed at high-school students, and some are college-level courses,” McClure said.

UMass also offers a year-round undergraduate degree-completion program called University Without Walls. “And our online MBA program continues to be very popular,” he continued.

Meanwhile, Bay Path added two online cybersecurity classes this summer in advance of its new undergraduate program in cybersecurity, which will begin this fall.

Future Outlook

As the cost of education continues to rise, Robinson said, more students will have to work while attending school, which means they will take fewer courses during the academic year and make up the difference during winter and summer intercession periods.

“These classes provide a great alternative for many people,” she concluded.

McClure agreed, and said UMass has become a four-season school, offering classes during winter breaks and in the summer through its division of continuing education.

And as student demographics change and the need for adult education expands, the demand for summer courses is almost guaranteed to heat up even more.

Education Sections
HCC Will Expand into Former Photo Studio, Modernize Facilities

Grynn & Barrett studios

The sign outside tells the story at the former Grynn & Barrett studios in Holyoke.

As he talked about the property at 404 Jarvis Ave. in Holyoke, the former headquarters of the Grynn & Barrett photo studios, and how and when it came onto the market, Holyoke Community College President Bill Messner described the seller, the Grenier family, with that often-used term in real state: “motivated.”

And that adjective could also be applied to the eventual buyer — the college, he told <em>BusinessWest</em>.

That’s because the HCC campus, located almost across the street from the photo studio, is land-locked, and what little vacant land exists on the campus is, by and large, undevelopable, due to environmental and logistical concerns, he explained, recalling the many difficulties with the last new-building project — the Kittredge Center for Business & Workforce Development.

“We literally had to blast away rock to build that facility,” he said. “And while there is other land, it’s environmentally sensitive, as we’ve learned over the years.”

Meanwhile, some of the facilities on the campus, built in the early ’70s, are starting to show their age — and their limitations. This is especially true in the Marieb Science Building, which houses both health and life-sciences programs, said Kathey Hankel, dean of Health and Natural Sciences.

She and Messner said that, while the programs conducted there, especially nursing, are in demand and highly rated, they are offered in cramped quarters, with some labs, including those used for biology, that are seriously out of date.

“Our bio labs are dreadfully out of date — they’re 40 years old,” said Messner, “and we need to get them into the 21st century.”

The opportunity to expand and modernize those facilities is what inspired the college to become motivated when it came to the Jarvis Avenue property, said Messner, noting that the school is now moving forward with a multi-faceted, $15 million initiative centered around creating its new Center for Health Education in the 22,000-square-foot Grynn & Barrett building.

Plans call for moving the nursing program, the radiology technician (rad-tech) offering, and the medical assisting program from the Marieb building to Jarvis Avenue, said Hankel, and then renovate the vacated space to create what will be called the Center for Life Sciences, which will feature larger, more modern life-sciences facilities than exist now, including a clean room that should create new and intriguing learning experiences.

The Grynn & Barrett building, only a decade old, is both modern and flexible, with large amounts of open space, said Hankel, making it ideal for conversion into classrooms, labs, and other learning facilities.

Current plans call for using the top floor for offices and conference rooms for faculty, said Hankel, adding that the ground floor will be used for teaching, with one large classroom and several small ones envisioned. The center will also include a simulation lab that will be much larger and better-equipped than the one currently used at Marieb, a ‘low-tech’ lab, and a radiology suite with a dedicated classroom and state-of-the-art equipment.

The renovation of facilities in Marieb Hall will be equally significant, said Hankel and Messner, adding that the aqddition of a clean room — which they believe will be the first one at a college or university in this region — will be of significant benefit in the training of individuals for in-demand jobs at testing facilities, such as Agawam-based Microtest.

In fact, Microtest CEO Steve Richter was among those who lobbied the Center for Life Sciences to award HCC the $3.9 million grant for the project, said Messner, because he understood the importance of the initiative to workforce development in the growing life-sciences sector.

While plans for these twin, related initiatives are blueprinted, fund-raising efforts continue to finance them, said Messner.

He told BusinessWest that the school received a $3.9 million grant from the Center for Life Sciences for the project, and is going about the task of raising the rest, largely through a capital campaign.

As part of these efforts, school officials are working to meet a unique, $1 million challenge grant from Elaine Marieb, an HCC alum (nursing), former faculty member (biology), author of more than a dozen anatomy and physiology textbooks, and frequent contributor to the college; it’s her name on the science building.

“She’s authored the premier book on Anatomy and Physiology; it’s used by thousands of colleges and universities,” said Hankel. “She’s done well, and she’s always been a big supporter of the college.”

Marieb’s challenge grant is different from most, because the challenge isn’t based on the dollar amount — although that number is a goal as well — but rather on securing 1,000 donations.

Kathy Hankel

Kathy Hankel says the new Center for Health Education will enable HCC to expand its nursing programs and thus help meet what is expected to be great demand for qualified professionals.

“She wanted to get a broad base of people involved in this initiative,” said Messner, adding that organizers now have 800 pledges and are moving closer to securing enough funding to commence with the project.

No firm timetable is in place, but the school is hoping to get started on the Jarvis Street phase of the project by the end of this summer, said Hankel, who anticipates a number of benefits from both phases of this initiative.

For starters, the school can expand its nursing program, which currently boasts enrollment of 110, by 24 to 32 students, she said, adding that the school is looking at introducing a program focused around evening, weekend, and online offerings, which will be attractive to students who must also work full-time.

And the additional enrollment is important, she said, because while the shortage of nurses that visited the region several years ago has eased somewhat, due largely to the sluggish economy that persisted for several years, demand for nurses will soon escalate as older members of the profession move into retirement.

“We had a period for a few years when the economy tanked and no one retired,” she explained. “Now, the economy’s coming back, and nurses are retiring in record numbers, and there will be a huge shortage, perhaps one larger than we initially thought.

“Meanwhile, there is a still a roughly 20% vacancy rate, and that’s primarily in long-term care, and that’s where we’re all heading,” she added. “So this additional capacity is important.”

Meanwhile, relocation of the health-science programs to Jarvis Avenue will enable students and faculty there to become involved in the community, and especially three neighbors to the Grynn & Barrett building — Sullivan Elementary School, Loomis Communities, and the Bowdoin Village low-income housing facility.

Students are already involved with these institutions to one extent or another, said Hankel, but the relocation will enable these efforts to escalate.

“The building is directly adjacent to the Sullivan school; students can walk out the back door and be at the school, and vice-versa — the Sullivan kids can walk over to our building,” she noted. “We’re working with them to provide some health screening for the students with the nurse that’s on staff there, and also do a lot of teaching with the students; the Sullivan school will give us experience with pediatrics that will be beneficial to both parties.”

At the housing complex, run by the Holyoke Housing Authority, HCC students have conducted surveys of residents to identify areas of need that the college might help address, she went on, while also undertaking blood-pressure screenings and efforts to provide medical information to those living there. The move to Jarvis should facilitate efforts to expand those initiatives.

And at Loomis, a multi-faceted senior-living facility, students can get valuable experience in geriatric care, which, with the aging of America, has become a field experiencing explosive growth that will only continue in the years to come, she said.

“It’s a great opportunity for us to work with the community and get the best clinical experiences that are available,” Hankel noted. “We’re very excited about the prospects.”

— George O’Brien

Education Sections
Bay Path’s New Accounting Degree Makes Sense on Many Levels

Kara Stevens

Kara Stevens says the unique scheduling — no classes during tax season — is one of many attractive features that come with Bay Path’s new graduate degree in accounting.

Kara Stevens says that, when she went about designing the new master’s degree in Accounting program at Bay Path College, she had some of her own experiences in this profession — and with attaining this degree — in mind.

“I was in public accounting and working toward my master’s, and can remember having to run out at 5 o’clock to go to class during the prime time, when I needed to be there longer hours,” she said, referring to her time at Wolf & Co. soon after graduating from UMass Amherst and, more specifically, her recollections of having to balance school with her various responsibilities during the height of tax season, between the start of the new year and April 15.

The new program at Bay Path, scheduled to start at the end of this month, was blueprinted with that awkward conflict in mind, and the desire to essentially eliminate it.

Indeed, this totally online program effectively shifts the traditional summer break to what everyone in the industry refers to simply as ‘the busy season.’ Classes run from May to the holidays in December, break for tax season, and then resume for five weeks, ending in late May.

“With no classes held between January and April, you can adjust your life, work, and professional goals,” said Stevens, director of Bay Path’s Accounting program and assistant accounting professor. “Once April has passed, the program picks up again, and you can continue in sequence.”

This is a fairly unique twist to the traditional MS in Accounting, a degree program designed to give bachelor’s-degree holders the fifth year, or 150 credits, they now need for licensure as a certified public accountant in more than 40 states, including Massachusetts.

Stevens said she is not aware of another program with such scheduling, so it should help the college create an effective niche. And while there are already a number of MS in accounting programs in this region, she believes there was need for another, especially an offering with some unique qualities beyond that schedule.

Among these is the all-women, or almost-all-women, nature of the program, she told BusinessWest, noting that, while men can enroll, and she expects some will, they will be in the minority, which she sees as a positive for the female enrollees.

“Our master’s-degree programs are still seeing a large percentage of women in their ranks; we of course allow men, but at this point it’s roughly 86% women on average, and more in some programs,” she said. “I like the idea that this is helping to create a culture of women in accounting.”

Elaborating, she said that, while most undergraduate accounting programs are roughly 50% women, there is still a glass ceiling in this industry when it comes to women progressing into the partnership ranks at firms and then senior management. An MS program featuring all or mostly women can create an environment where such issues can be more effectively discussed — and confronted.

Another benefit is the small size of the classes, she said, adding that most sessions will have a dozen or fewer students, while the online nature of the program — with “on-ground support,” as she called it, is another popular feature.

The master’s offering is Bay Path’s first graduate program in Accounting, said Stevens, adding that the school introduced an undergraduate offering eight years ago, and now has several variations on that program, including a one-day offering and an online curriculum. Eventually, she would like to introduce what’s known as a 3+1 program, which will enable students to enter an accelerated program, whereby they can get their undergraduate degree in three years then move on to their master’s, thus saving roughly a full year’s tuition in the process.

The MS is built on a common core of classes — everything from Advanced Financial Reporting to Fraud Examination to Government and Nonprofit Accounting — and students can focus on one of three concentrations: public accounting, private accounting, and forensic accounting.

There are five sessions, two that run for six weeks and three that run for eight.

Early interest in the program is fairly strong, said Stevens, adding there have been a number of inquiries, and several women have already signed on. She anticipates an initial enrollment of 12 and expects that number to rise as awareness of the program and its unique features become known.

Overall, Stevens sees the MS program as a step forward for Bay Path, an initiative that will enhance the undergraduate Accounting program, because it will provide a smooth transition to the fifth year for Bay Path students, and one that should benefit the college on the whole as the accounting industry goes about the task of filling vacancies that will be created when those in the Baby Boom generation retire.

“Based on where my students are being placed for internships and then jobs after graduating, there is definitely a need for accountants in this area,” she said. “And that need will only grow in the years to come.”


— George O’Brien

Education Sections
A Dynamic Principal Has Given New Meaning to the Phrase ‘Putnam Pride’

Gilbert Traverso

Gilbert Traverso, principal of Roger L. Putnam Vocational Technical Academy

There’s an axiom printed in bold black marker, and in capital letters, on a whiteboard in the principal’s office of the new Roger L. Putnam Vocational Technical Academy. It reads, “DO NOT ACCEPT, NOR BE PART OF, INSTITUTIONAL MEDIOCRITY.”

That last phrase is among many, most all of them with negative connotations, that have been summoned over the past decade or so in reference to the State Street institution. But those words and others like them are now used almost exclusively in the past tense.

Ray Lapite helped explained why. A Putnam Collision Department repair technician for 12 years, he points to Gilbert Traverso, principal at the school since July 2010, as the impetus behind a foundation-shaking and unwavering plan to trigger a positive cultural shift that has given new meaning to the phrase ‘Putnam Pride,’ a chant that is quoted often in the halls and on the playing fields.

The change in attitude is so profound that it actually dwarfs, in scope, the transition from the old Putnam high school to the sparkling, $114 million facility that opened its doors in the fall of 2012.

“Chaos reigned; it was a free-for-all, and the morale was so bad, there just wasn’t any at all,” said Lapite as he reflected, somewhat regrettably, on conditions before Traverso arrived. “But Gil came in, and he held us all accountable, because we’re here to do a job, and some people were acting back then like it was their retirement.”

The story of Putnam’s radical and swift turnaround has very little to do with the new school, said Lapite and others we spoke with. Its construction simply served as a rapidly looming deadline for Traverso in his new role making sweeping changes in every facet of a school that had low morale, low student scores, and little attention paid to the few policies and procedures that were in place.

“The majority of the change had to take place in the old school, because I didn’t want to bring old or negative habits into a new setting,” Traverso explained. “I don’t care what the façade is; it’s what the internal mechanisms are, and they have to be sound and effective.”

When Traverso arrived just before the 2010-11 school year was to begin, he was told that employees at neighboring MassMutual across the street were used to the regular sounds of sirens arriving at Putnam due to fights in the hallways and the 52 false fire-alarm calls in the previous year alone.

“I was not really welcomed by too many people when I came on board, and I had no connections here,” Traverso said, recalling that first school year. “I uncovered some issues, and then I was the bad guy.”

The issues that Traverso unearthed went far beyond weekly police calls. Indeed, he’d inherited a school with an internal systemic breakdown that prompted him — with seven unions to deal with — to restructure the grading policy and daily class schedules, and request an audit of his school’s books and procedures, which led to numerous lawsuits and hearings. He fully expected, and indeed received, tremendous pressure from administrators, teachers, parents, and students to essentially back off.

But he never did.

Peter Salerno

Peter Salerno supported Gil Traverso’s aggressive plan for Putnam’s culture change, with investment in students, not the new building, as the number-one goal.

What became an emotionally draining two-year reconstruction process required unwavering encouragement outside his supportive family, which he found with Superintendent Daniel Warwick and his office, and Peter Salerno, executive director of the Roger L. Putnam Technical Fund Inc.

“I told him that, five to seven years from now, nobody’s going to be talking about the new building; that’s not the story,” said Salerno. “The story is you and the kids, and the children are going to be new each and every year; we’ve got to reinvest in ourselves in making it work for them.”

For this issue and its focus on education, BusinessWest takes an in-depth look at what Traverso has accomplished and, more importantly, how. In doing so, we’ll shed light on how the phrase ‘new Putnam’ isn’t used exclusively in reference to the building.

Culture Clash

Traverso, an Hispanic, said he “came out of the ‘hood’” and had to work hard for everything he earned, a reality that has shaped his career, management style, and outlook on education.

Echoing Salerno, he said his mission is to provide a safe, fair, and equitable vocational and educational experience for those who are the intended beneficiaries — the students.

A former assistant principal of the Connecticut Department of Education’s Technical High School system, he was appointed to the Putnam position just two years before the opening of the new school. A visit early in the hiring process prompted some trepidation; he saw kids “hanging around,” and found little evidence to support the fact that there was a dress code in place.

The façade of the original Roger L. Putnam Vocational Technical Academy

The façade of the original Roger L. Putnam Vocational Technical Academy now serves as a grand entrance to the new, $114 million school.

“All I saw was that these urban kids weren’t being treated in an equitable manner, and I’m all about equality,” Traverso said as he pointed to a poster in his office printed with the Golden Rule. “I teach diversity training throughout Connecticut for the Anti-Defamation League, and if I want to live by that premise, why would I turn my back on an opportunity to address a situation that needed to be addressed?”

Elaborating, Traverso explained that many who are teaching these urban youths don’t live among them. “So there’s that misperception that maybe those kids can’t do it. But it’s not about lowering standards; it’s about providing multiple opportunities.”

It all starts with a belief gap, he went on, adding that there is a widely held belief that the students who don’t want to learn academically should be put in a vocational setting. “That doesn’t work,” Traverso stated.  “What that ultimately does is ruin their self-esteem.”

And it’s untrue to begin with, he said, because Putnam has 90 days of trade education and 90 days of academic classes, but with the latter, students have to cover the same amount of required content that other comprehensive high schools stretch over 180 days.

That initial visit just before he was hired convinced Traverso that very few within the school walls seemed to recognize the value in a quality vocational-educational setting; a balance between academics and trades had to be found.

But creating this balance, and inspiring change, would prove to be a challenging assignment, he said, adding that, from the start, there was animosity stemming from the perception that he was “the new guy that was coming in to fix us,” with the ‘us’ referring to both students and faculty alike.

In that environment, he decided there was no way he was going to get up, assembly-style, in front of 400 or more students at a time, as well as their equally skeptical teachers.

His method to change the perception of him was to “divide and conquer.” His class-by-class conversations and gatherings in very small groups of students, he can jokingly say now, had less chance of turning into a “synergistic meltdown.”

In his first year, Traverso found that several students had earned enough academic credits to qualify as 10th graders, but were recorded as seniors, or were making the grade in their academics but not in their vocational classes, and were still being passed upward. Making more friends by the day, Traverso and the teachers met with 60 quite upset parents, one on one, and explained that the credits would have to be made up, with the help of the school, or the student in question would have to transfer. But the recommendation was to stay at Putnam, and most students did.

With students randomly hanging out in the hallways, Traverso also had to make sure all could be easily accounted for at any given time of day. Two significant scheduling changes he made were to divide the lunch times by grade level, due to the many fights, and to split grade levels for academic and vocational classes. Previously, half the school’s students across all four grades (9-12) were in academic classes one week, known as A Week, while the other half was in vocations during B Week, a system that made it difficult to track where students were at any given time.  Traverso split the schedule to have ninth- and 11th-grade students traveling together to academics and 10th- and 12th-graders traveling together to their trades for the full five days of A Week, with both groups switching the next week.

Traverso and his team also created competencies for each grade level in each vocation, which provided more structure for the instructors and more accountability for the students, he said. During that analysis, he uncovered another alarming issue: each of Putnam’s 18 vocational programs, funded through Chapter 74 (Massachusetts Vocational Technical Education Regulations), are required to have advisory committees of two to 12 industry leaders from across the region. But most programs had no committee or, at best, one that was barely functioning.

The goal of each trade-advisory committee should be to identify new trends, skills, and technology required by the industry, and for those advisors to work with faculty and administrators to ensure that graduates are positioned for success in the workplace. When Traverso requested a meeting of all the advisory committees and vocational chairs, hardly anybody showed up to the first meeting.

“And I said, ‘that will not happen again,’” he told BusinessWest, adding that funding would stop for any trade without a fully functioning advisory committee. “From that day forward, we’ve had nothing but perfect attendance with active advisory committees.”

Looking back at the changes, Salerno added, “there’s a trait in Gil — he faces the brutal facts. Even if it’s a bad thing, you’ve got to face it courageously. You may not be applauded for every win, but you’ll know that you’ve won.”

Accountability Measures

But winning meant everyone had to feel that win.

Traverso recalled a teacher with many years of experience at Putnam who came to him at the beginning of this past school year, beaming and saying, “these kids are the best kids that I’ve ever taught,” an opinion he found intriguing.

“They’re the same kids — the same kids they’ve always been,” Traverso said with a laugh, adding that this episode is just one example of how much the attitudes, from the top down, have positively affected the feeling of being at Putnam, enabling people to say ‘Putnam Pride’ with conviction.

Four years ago, the pride was dead, Traverso explained, and “integrity-filled” instructors were in the shadows, lost in the shuffle during the audit phase. But as the smoke cleared, he created what became known as the Instructional Leadership Team for the purpose of giving more volume to those quiet voices throughout the old building to talk about the positive reality of Putnam’s transformation, as well as to learn what colleagues were doing in their core areas. Instructional rounds were formed, and teachers now run them every five weeks to observe, present feedback, and improve learning in the classroom.

Traverso also created an internal program called Implementation of Sustainable Change. It’s a simplistic flowchart of growth, showing where the school as a whole was in 2010, where it is at present, and where it is going as a team. His office whiteboard shows a graph in different-colored markers that breaks down the change process into four phases, all with traits that administrators, including Traverso, had to cultivate.

The phases include inception, incubation, inclusiveness, and interdependence.  Each phase closely follows each of the past four years of Traverso’s demanding schedule to right the sinking ship, including the few months of running room he needed that first fall. He told BusinessWest that Putnam is about 25% through the final phase, which is the chapter that speaks most to cohesive and consistent accountability, vision, and trust.

As they went through the phases, staff members were making data-driven decisions and analyzing, as a team, what was working, what was not, and how to make it all crystalize. By the inclusiveness phase around the start of 2013, the teachers were largely on board; there was far less pushback and far more teamwork, Traverso said.

“But it wasn’t me expanding; it was more people coming on board, and they were seeing change and facilitating these conversations themselves,” he recalled.

Turning his sights to Massachusetts Comprehensive Assessment System (MCAS) scores, Traverso launched an internal assessment to find out what areas the students were struggling with, which in turn would help teachers across the board in their teaching process. The assessment is done four times a year and has been a “game changer,” he said.

“It’s provided a professional recognition to the teachers about their input for the students and the assessment of their abilities in their own teaching method.”

Other grade-level exercises included tracking disciplinary data by teacher, attendance of students as well as teachers, out-of-school suspensions, and a tougher Dropout Early Warning System (DEWS) program, which is comprised of grade-level teams, allowing teachers to benchmark students through all four grades and intercept at the first signs of dropout behavior.

When all was said and done, in just over a two-year period of time, Traverso and the re-energized teachers at Putnam instituted more than 80 different policies and procedures.

Shared Victory

After the audit, a few “troublesome” teachers were either fired or left of their own accord, but those remaining, and any new instructors, have a found a place that they truly enjoy coming to each day.

A 22-year veteran at Putnam, John Kennedy, Collision Department head, saw the cultural change happen before his eyes, and both he and Lapite are still shocked at how fast the transformation happened.

“It’s a whole new atmosphere now, and the kids absolutely love the new building,” Kennedy said.  “The culture here now … it’s a new vibe.”

Feeling that new vibe, Traverso recently spoke to 10 new students accepted from a waiting list of 1,000, to tell them that Putnam is very structured; there are expectations, there’s no drama, and nobody bends the rules. “There was a big sigh, and some of the kids even clapped,” he recalled.

Salerno looks back at the disturbing number of false alarms that were pulled before Traverso’s leadership; now there are none, not because the halls are policed, but because the students don’t want to do it anymore.

“The peer-to-peer relationship is a major, positive change under Gil Traverso and all the team,” Salerno said, adding that “victory has many fathers; failure has none. Gil has created the architecture of a successful organization and created a systemic change — it’s not just dependent on Gil — that will be in place for many years.”

Elizabeth Taras can be reached at [email protected]