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Daily News

SPRINGFIELD — The Springfield Regional Chamber has named Ellen Freyman, an attorney with Shatz, Schwartz and Fentin, P.C. in Springfield, its 2018 Richard J. Moriarty Citizen of the Year. The award is given annually to honor the memory of Moriarty, a long-time active participant in the chamber who gave of his time, talent, and personal and professional resources to the local community.

Since 2007, said chamber President Nancy Creed, “the award has been given to someone in the business community who — like Ellen — selflessly gives of their time, talent, and personal and professional resources to the community and encourages those who work with them and for them to do the same.”

Freyman concentrates her practice in all aspects of commercial real estate: acquisitions and sales, development, leasing, and financing. She has an extensive land-use practice that includes zoning, subdivision, project permitting, and environmental matters.

A graduate of the Western New England University School of Law and Pennsylvania State University, Freyman has been recognized or awarded by the National Conference for Community and Justice for Excellence in Law, the Professional Women’s Chamber as Woman of the Year, the Ad Club of Western Massachusetts as a recipient of its annual Pynchon Award, the Springfield Leadership Institute with its Community Service Award, Massachusetts Lawyers Weekly as a recipient of its Top Women in Law Award, and Reminder Publications with its Hometown Hero Award. She was also chosen as one of BusinessWest’s Difference Makers in 2010.

Freyman is active on many nonprofit boards and currently serves as a member on the Springfield Regional Chamber of Commerce board of directors, which she has also chaired; the boards of the Community Music School of Springfield, the Center for Human Development, New England Public Radio, the Springfield Museum Assoc., the World Affairs Council, the YMCA of Greater Springfield, the Springfield Technical Community College Foundation, and the Springfield Technical Community College Acceptance Corp., and on the Elms College board of trustees. She is also an active member of the Longmeadow Zoning Board of Appeals, the Jewish Family Service board of directors, and the National Conference for Community and Justice board of directors. She is the founder and president of On Board Inc., a past president of the Springfield Rotary Club, and has been honored as a Paul Harris Fellow.

The breakfast honoring Freyman will be held on Wednesday, June 6 from 7:15 to 9 a.m. at the Flynn Campus Union at Springfield College, 263 Alden St., Springfield, and is sponsored by presenting sponsor MGM Springfield and breakfast series sponsor United Personnel.

In addition to honoring Freyman, the breakfast will feature, as keynote speaker, entrepreneur and author Nataly Kogan, CEO of Happier Inc. and author of the recently released Happier Now: How to Stop Striving for Perfection and Embrace Everyday Moments (Even the Difficult Ones).

Reservations for the breakfast cost $25 for members in advance ($30 at the door), and $35 for general admission ($40 at the door). Reservations may be made online at www.springfieldregionalchamber.com or by e-mailing Jessica Hill at [email protected].

Daily News

The Gove Law Office announced that Amanda Carpe has joined the firm as an associate attorney focused on real estate transactions, estate planning, and estate administration.

“Amanda is a very valuable addition to our firm, and will be supporting our growing real estate department, as well as helping clients plan for their future and negotiate the probate process,” said Michael Gove, founding partner of Gove Law Office.

Carpe earned her J.D. from Western New England University in 2016. While in law school, she interned with Gove Law Office, and for the Massachusetts Department of Children and Families, where she appeared on behalf of the Commonwealth in child-endangerment cases. She also clerked for Judge Charles Belsky.

Carpe began her career in Worcester, where she worked on complex estate planning, elder law matters, guardianships and conservatorships petitions, and probate administrations.

The Gove Law Office, with offices in Ludlow and Northampton, is a bilingual firm with attorneys licensed in Massachusetts and Connecticut who provide practical, solutions-oriented guidance to clients in the areas of residential and commercial real estate, estate planning and administration, business representation, personal injury law, commercial lending, and bankruptcy.

Departments People on the Move
Michelle Chase

Michelle Chase

United Bank announced the hiring of Michelle Chase, a local banker with 16 years of banking and financial experience throughout Western Mass. and North Central Conn., as its new vice president/branch manager of the Ludlow branch at 528 Center St. Chase brings extensive banking experience and financial expertise to United Bank, holding key roles throughout her career in commercial lending, consumer lending, operations, loan servicing, and retail banking. Most recently, Chase spent more than six years with PeoplesBank, where she managed its Westfield branch and led a team that turned it into one of the bank’s top-producing banking offices. Prior to PeoplesBank, Chase was a small-business lender with the Western Massachusetts Enterprise Fund from 2008 to 2011 and a Loan Operations manager with New England Bank, formerly Enfield Savings Bank. Her 16-year career in banking started in 2001 as a lending specialist with Southbridge Savings Bank. Chase earned a bachelor’s degree from the Massachusetts College of Liberal Arts and went on to receive an MBA from Bay Path University. She also studied at the Center for Financial Training. Her reputation in the banking industry spans beyond her professional and educational successes. In addition to winning internal company awards, Chase was selected to BusinessWest’s 40 Under Forty class of 2017, which recognizes young civic leaders in Western Mass. She also received the Young Professional Society’s (YPS) Excellence in Leadership Award in 2014 for excellence in leadership skills and initiative and for her mentorship of other YPS members.


Jennifer Plassmann

Jennifer Plassmann

North Brookfield Savings Bank (NBSB) announced the recent promotion of Jennifer Plassmann to the role of branch manager at the 1051 Thorndike St. branch in Palmer. In her new role, she will supervise and oversee all aspect of banking within the Palmer branch, including managing the teller line, scheduling, opening accounts, taking loan applications, and assisting customers with their banking needs. “Jennifer’s promotion is very well-deserved. She has proven herself to be a very valuable asset to the community and customers of Palmer, to the staff at her branch, and to the entire team at North Brookfield Savings Bank,” said Donna Boulanger, NBSB President and CEO. “We are confident she will continue to deliver many great benefits by sharing her experience, product knowledge, excellent customer-service skills, and her dedication to the community.” Plassmann most recently served as assistant branch manager and acting branch manager at North Brookfield Savings Bank’s Palmer location, where she excelled at being a leader for the branch staff and providing customers with exceptional care and attention, Boulanger said. In addition, she is a strong community supporter, often volunteering her time and efforts for various local community events, including but not limited to the Palmer 300th Anniversary Parade, the Palmer Historical and Cultural Center Tree and Wreath Festival, the Ware Flair Parade, the West Brookfield Asparagus Festival, and annual financial-aid nights at local high schools. “I am so pleased to continue my banking career with North Brookfield Savings Bank and within the community of Palmer,” Plassmann said. “I know and appreciate this neighborhood and all of the wonderful people and businesses who call this home. I am very excited to develop my existing relationships, expand to make some new relationships, and to increase my community involvement.”


John Gannon

John Gannon

Skoler, Abbott & Presser, P.C. announced that attorney John Gannon was named a partner in the firm on Jan. 1. Gannon, who has been with the firm since 2011, focuses his practice on employment litigation, workplace-safety laws and OSHA compliance, enforcing non-competition and confidentiality agreements, and wage-and-hour compliance. He also provides day-to-day advice to businesses with questions about workplace-related issues. “We are thrilled that John has accepted partnership in the firm,” said attorney Marylou Fabbo, a partner at Skoler Abbott. “John has demonstrated the expertise and leadership necessary to provide our clients with the best possible legal service, whether that means taking a case to trial or helping businesses protect their rights and assets.” Gannon is a frequent speaker on employment-related legal topics for a wide variety of associations and organizations, and was selected by BusinessWest as a 40 Under Forty honoree in 2016. He is a member of the Massachusetts, Hampden County, Connecticut, and American bar associations. He also sits on the board of directors for Riverside Industries, a not-for-profit human-services agency that serves people with perceived limitations and disabilities, and Educational Resources for Children, an Enfield nonprofit that provides out-of-school-time programs for children. “I am excited to enter this next phase in my career, and am honored to be a partner in one of the leading labor and employment law firms in the country,” Gannon said. “I look forward to helping the firm further expand its expertise on behalf of our current and future clients, and I’m privileged to be a contributing member to the Pioneer Valley business community for the foreseeable future.”


Susan Hillis

Susan Hillis

Susan Hillis has been promoted from treatment director to vice president of Clinical Services at AdCare Hospital. “Ms. Hillis has been a vital component of the clinical team at AdCare Hospital for many years,” said Patrice Muchowski, senior vice president of Clinical Services. “As vice president of Clinical Services, Ms. Hillis will be able to redesign existing treatment programming and develop new modalities to ensure that AdCare remains a leader in substance-use treatment.” A licensed independent clinical social worker, Hillis has served as treatment director since 2006. Prior positions include director of Rehabilitation Services at AdCare Hospital and director of AdCare Outpatient Services offices in Worcester and Boston. She received the 2015 Massachusetts Assoc. of Alcohol and Drug Abuse Counselors’ Robert Logue President’s Award for her long-standing support of membership and her dedication to substance-use treatment, recovery, and professional credentialing in Massachusetts. A former board member and chair of the Massachusetts Professional Recovery System, she currently oversees clinical practicums for students in the Addiction Counselor Education program at AdCare, and provides clinical supervision for students in MSW programs at a number of schools. Hillis presents frequently on substance-use related topics such as “Addiction 101,” “Co-occurring Disorders,” “Motivational Interviewing,” and “Designer Drugs” to community, school, and professional organizations locally, regionally, and nationally. She holds a master’s degree in social work from Boston College and an undergraduate degree in music therapy from Anna Maria College in Paxton.


Kailee Wilson

Kailee Wilson

Robinson Donovan, P.C. promoted former law clerk Kailee Wilson to the role of associate attorney following her admission to both the Massachusetts and Connecticut bars. Wilson is a 2017 graduate of the University of Connecticut School of Law. While attending law school, she also interned with the school’s Tax Clinic, gaining skills and insights that have proven invaluable to her current business practice. In addition, she is now a member of the Massachusetts Bar Assoc., the Hampden County Bar Assoc., and the Connecticut Bar Assoc. “Kailee had a very successful year at Robinson Donovan, P.C., and we are thrilled that she is expanding her role at our firm,” said Partner James Martin. “Kailee has been a real asset to our firm, and we look forward to her having a successful career here.” Wilson assists clients in the areas of business and corporate counseling, commercial real estate, and estate planning. Outside of work, she channels her passion for advocacy into her role as a volunteer coach with the Special Olympics and in the Alumni in Admissions program for her alma mater, Bates College.


Tara Brewster

Tara Brewster

Greenfield Savings Bank promoted Tara Brewster to vice president of Business Development. Her position includes developing long-term strategies for business development and outreach to perspective customers, including small businesses and individuals for lending and account services. She joined GSB as a Business Development specialist in late 2016. “Tara’s efforts to expand the bank’s portfolio of small-business customers and individuals have been very successful,” said John Howland, president and CEO of Greenfield Savings Bank. “Her more than 20 years of experience in small-business management has given her great insight into the needs of local businesses.” In addition to her duties at the bank, Brewster is active in volunteering on the committees and boards of a wide range of community organizations, including Northampton Chamber of Commerce board of directors, Hampshire Regional YMCA board, Franklin Hampshire Regional Employment Board, Downtown Northampton Assoc. board, Northampton Redevelopment Authority committee, North Star Self Directed Learning for Teens development committee, Community Health Center of Franklin County marketing committee, as a Northampton Chamber of Commerce ambassador, and as chair of the Pedalmotion for Locomotion Look Park fund-raising event. Before joining the Bank, Brewster worked for independent small businesses and multi-million-dollar companies, including seven years as owner of Jackson & Connor in downtown Northampton and in a wide range of management positions including manager, promotions director, buyer, regional sales manager, and East Coast account executive. She is a graduate of Smith College.


Theresa Curry has been named executive director of Planned Giving at UMass Amherst. Curry, an attorney, has extensive experience in business and organizational development, nonprofit giving, and gift administration. “We are delighted that Theresa Curry will be joining UMass Amherst’s development team,” said Vice Chancellor of Development and Alumni Relations Mike Leto. “She brings deep expertise in estate planning to this role, as well as her considerable impact and success in fund-raising for higher education.” Curry comes to UMass Amherst from the University of New Hampshire Foundation, where she held several senior management positions in gift planning since 2012. Most recently, she served as assistant vice president for Gift Planning and Administration at UNH. She established UNH’s gift-planning program and played a major role in its recent $275 million fund-raising campaign. Previously, Curry established gift-planning programs as regional director of Philanthropy at the ALS Assoc. and as the capital campaign manager for Merrimack College. She has worked as an employee, consultant, volunteer, and lawyer in gift planning since 1998. She holds a juris doctor degree from the William Mitchell College of Law in Saint Paul, Minn., and a bachelor’s degree in mathematics from the University of Minnesota. She is also a triathlete and distance runner.


Packaging prepress provider CSW Inc. announced a strategic re-shaping of company leadership. Longtime company President Laura Wright has transitioned to a new role as CEO. “My grandfather founded CSW in 1937, and I’m proud to continue moving us forward,” she said. “Although I will continue to actively manage all aspects of the company, I decided to share the day-to-day decision making with someone I trust. This lets me address long-term strategies for company growth.” That trusted advisor is new company President Scott Ellison, formerly CSW’s vice president of Sales. Ellison brings more than 15 years of executive leadership experience, including five years in the packaging industry, to CSW. He will manage sales, marketing, customer service, operations, IT, and R&D. According to Wright, “Scott comes to us with new ideas developed from both inside and outside our industry, and has already identified and pursued new growth opportunities for CSW.” Rounding out the organizational shift is former director of Graphics Marek Skrzynski’s new position as technical director. CSW has a long-standing reputation for producing creative solutions to package printing challenges, Wright said. Ellison noted that “Marek has been instrumental to the development of innovations such as WhiteFX ink transfer, X-Color EG separations, and 3D visualization services. This new role allows him to focus on expanding new initiatives such as Web2Plate, an automated prepress workflow for narrow to wide web flexo printers.” Added Wright, “CSW has thrived for over 80 years, thanks to our ability to creatively adapt to our client’s changing needs. These changes are realigning us once again so we can continue to succeed for another 80 — or longer.”


Springfield College announced that Brooke Hallowell has been named dean of the School of Health Sciences and Rehabilitation Studies. As dean, Hallowell will collaborate with leadership of other divisions and units of Springfield College to participate in strategic planning and implementation activities that further the overall mission of the institution. She will oversee academic areas within her school, including physical and occupational therapy, physician assistant, health science, emergency medical services management, communication disorders, and rehabilitation counseling and disability studies. She will be responsible for assurance of quality of programming in line with student needs, institutional mission, and the requirements of applicable accreditation bodies. According to Provost and Vice President of Academic Affairs Martha Potvin, “Dr. Hallowell will play a pivotal role in working with faculty to advance education across a broad array of health sciences and professions and to extend the college’s impact on global healthcare issues that we face both in our local and regional communities as well as abroad.” Hallowell has held several academic leadership positions and has a global reputation in advancing research and scholarship and fostering successful interdisciplinary initiatives. Most recently, she served as the founding executive director of the Collaborative on Aging and the coordinator of graduate and undergraduate gerontology certificate programs at Ohio University. She also held several other positions at Ohio University, including associate dean for research and sponsored programs in the College of Health and Human Services; director of the School of Hearing, Speech and Language Sciences; and coordinator of Ph.D. programs for the School of Rehabilitation and Communication Sciences. She also served as director of the School of Languages and Linguistics at the University of Northern California. Hallowell received a Ph.D in neuropathologies of language and speech from the University of Iowa, a master’s degree in speech language pathology and audiology from Lamar University, and a bachelor’s degree in cognitive science/psycholinguistics from Brown University. She also studied at the Conservatoire National de France in Paris and Rouen.

Daily News

SPRINGFIELD — Robinson Donovan, P.C. promoted former law clerk Kailee Wilson to the role of associate attorney following her admission to both the Massachusetts and Connecticut bars.

Wilson is a 2017 graduate of the University of Connecticut School of Law. While attending law school, she also interned with the school’s Tax Clinic, gaining skills and insights that have proven invaluable to her current business practice. In addition, she is now a member of the Massachusetts Bar Assoc., the Hampden County Bar Assoc., and the Connecticut Bar Assoc.

“Kailee had a very successful year at Robinson Donovan, P.C., and we are thrilled that she is expanding her role at our firm,” said Partner James Martin. “Kailee has been a real asset to our firm, and we look forward to her having a successful career here.”

Wilson assists clients in the areas of business and corporate counseling, commercial real estate, and estate planning. Outside of work, she channels her passion for advocacy into her role as a volunteer coach with the Special Olympics and in the Alumni in Admissions program for her alma mater, Bates College.

Cover Story Economic Outlook Sections

Experts Don’t Foresee Any Rocking of the Economic Boat

economicoutlookartMore of the same. That’s what the experts are predicting for this region, and the country as a whole, when it comes to the economy. And by more of the same, they mean growth that is steady if unspectacular — even with tax reform — and few if any signs of what could amount to real trouble. “Another boring year,” was how one economist put it. But for many businesses, boring is more than acceptable.

As a student — and a professor — of economics, Bob Nakosteen fully understands that the region and the nation as a whole are, as they say, due for a recession.

Maybe even overdue.

Indeed, eight and a half years is a long time to be in an expansion, if history and especially 20th-century history is any guide, and that’s about the length of the run the country has been on, said Nakosteen, a long-time educator at UMass Amherst who pegged the summer of 2009 as when the Great Recession ended and the upswing — as unspectacular as it has been, for the most part, in this region — began.

But he quickly noted that there’s no actual relationship between how long a country has been in an expansion and when it’s due for a recession. Time isn’t officially one of the factors that determine such things, he noted, adding that none of the issues and indicators that do are — at this moment, at least — pointing toward recession.

Bob Nakosteen

Bob Nakosteen

The issues in the state economy, especially in Western Massachusetts, are not macro-economic nearly as much as they are structurally micro-economic; there are individual sectors that are really struggling.”

“The expansion is old, certainly, but there’s nothing on the horizon to interrupt the expansion,” he told BusinessWest, adding quickly that a host of factors will shape what course a continued expansion takes. “The issues in the state economy, especially in Western Massachusetts, are not macro-economic nearly as much as they are structurally micro-economic; there are individual sectors that are really struggling.”

Karl Petrick, an economics professor at Western New England University, agreed, and summoned another word for what he’s projecting for at least one more year: boring.

Karl Petrick

Karl Petrick

Trickle-down doesn’t really come to fruition the way people say it will. It’s been promised for decades and decades, but it’s never really happened.”

“Unless you were on Twitter, last year was pretty boring,” he said, tongue firmly planted in cheek while focusing his remarks on what was happening in this region economically. And that was essentially the same thing that’s been happening for the past several years — steady if unspectacular growth that amounts to a few percentage points on average and not the kind of boom times that traditionally follow a recession, especially like the one of almost a decade ago now.

“Even with the tax break, the projections are for the U.S. economy to grow at 2.5% in 2018, and in 2019, 2.1%,” he said. “And if we did see a big increase in growth, it’s very likely that that the Fed will raise interest rates to slow down inflation. The forecast is for another boring year — I hope.”

Indeed, for many in business, boring translates into a decent year, and that’s what Tom Senecal, president of Holyoke-based PeoplesBank, said many of his clients — commercial and residential alike — experienced.

He told BusinessWest that the residential real-estate market is enjoying a surge fueled by low inventories, and that many individual sectors are experiencing steady growth. And he expects tax reform to lift most boats still higher.

Tom Senecal

Tom Senecal

Inventory is extremely low in many area communities, and this is having a big impact on prices. We’re going back to seeing sale prices in excess of asking prices, and that hasn’t happened since the late ’80s and early ’90s.”

“With corporate tax rates projected to decrease from 35% to 20%, that will have a significant impact on most businesses,” he went on. “I expect that to be a determining factor in what our local economy will be like in 2018.”

There are other determining factors, obviously, and some areas of concern, both nationally and locally, including persistently stagnant wages.

Despite steady growth in the economy and soaring corporate profits that have fueled a nearly 20% rise on Wall Street this year, wages have remained flat, said Petrick. And he doesn’t believe — despite what leading supporters say — that tax reform will change that equation. And if wages remain stagnant, that might slow the economy down.

“Trickle-down doesn’t really come to fruition the way people say it will,” he explained. “It’s been promised for decades and decades, but it’s never really happened.”

Meanwhile, Nakosteen said the precipitous decline of traditional retail could pose some problems regionally (more on that later), as could a host of other factors ranging from escalating student debt to tighter immigration laws that could keep some foreign students from landing on area college campuses.

But overall, these concerns are not expected to significantly alter the picture or impact those projections for more of what the region has seen over the past several years.

Onward and Upward


That’s the word Senecal summoned early and often as he talked about the local economy, and it’s another word business owners always like to hear.

He said the region’s economy has historically been fueled by education and healthcare (‘eds and meds’), and that trend continues. And those sectors are, well, stable, to say the least.

“If you think of the spin-off economies in the Western Mass. market, we clearly benefit from those sorts of industries [healthcare and education] that are not recession-proof, but they certainly come through recessionary times much more stable than the rest of the economy,” he said. “And I see this in the numbers from our residential loans and our commercial loans. The stability and continued growth has been there, and we expect it to continue throughout next year.”

Beyond eds and meds, Senecal noted, a number of sectors are doing “pretty well,” as he put it. These include ‘green’ energy businesses, commercial construction (although moreso in the eastern part of the state than this region) and the residential real-estate market, which, as noted earlier, has picked up dramatically over the past few years.

“Inventory is extremely low in many area communities, and this is having a big impact on prices,” he explained. “We’re going back to seeing sale prices in excess of asking prices, and that hasn’t happened since the late ’80s and early ’90s; it’s clearly a seller’s market right now.”

Surveying the scene locally as well as nationally, those we spoke with said there is no indication of anything that will disrupt this stability to any significant degree.

But that doesn’t mean there aren’t some question marks concerning the year ahead. And perhaps the biggest concerns tax reform and what it will mean.

Petrick and Nakosteen said such reforms — usually measures to be administered during a recession, not an expansion — can’t (or shouldn’t) be expected to trigger the wage hikes and subsequent consumer spending predicted by supporters of the legislation, because … well, because history shows this isn’t what happens, they told BusinessWest.

“Tax cuts really have little effect,” said Nakosteen, “especially when the economy is not in recession and is near full employment.”

Also, early and unofficial polling of business leaders indicates that wage increases for their employees are not in their plans.

“Many big corporations have already said that, whatever tax breaks they get, they’ll use them to buy back stock,” Petrick noted. “That will do wonders for the stock market, but there’s no indication they’ll use that tax break to raise wages.”

But Senecal projected that tax reform might, in fact, provide a real boost for the economy in the form of investments made by business owners.

“Tax reform has a significant impact on corporate spending,” he opined. “I think that, right now, a lot of businesses are waiting and seeing on tax reform to determine how aggressive or reserved businesses are going to be come 2018.”

Economic Indicators

As for other factors that might impact the year ahead, to one degree or another, Petrick put wages, and the stagnancy of same, at the top of that list.

“We see growth, but the foundation for continued growth continues to be a little bit shaky, in terms of wages at the national level and the state level,” he told BusinessWest. “They’re just not growing, even as unemployment comes down.

“And that is a bit of conundrum for us at the state level and the federal level, because that puts more pressure of households, especially with uncertainty with what’s going to happen with the individual mandate and how that might impact insurance rates,” he added. “It also impacts state tax revenue, because if wages don’t go up, the state doesn’t collect more.”

There are many reasons why wages are stagnant, he went on, listing everything from soaring health-insurance costs for employers to the decline of labor unions, to the retirement of Baby Boomers and their replacement by younger workers earning lower salaries. But the bottom line is that, generally, flat wages are not good for the economy.

Meanwhile, Nakosteen said the continued decline of traditional retail would further change the local landscape, and it might impact the economy in some ways.

Giant retailers like Sears, Toys R Us, Kmart, and others are closing stores in huge volumes, leaving malls with large boxes to fill (or not, as the case may be) and worries about their very existence. Meanwhile, many smaller retailers are disappearing from the landscape, for reasons ranging from the intrusion of online shopping to a lack of a succession plan.

All this is creating a number of empty storefronts and a lot of commercial real estate for sale and lease, said Nakosteen, adding that the problem is impacting even the most vibrant of downtowns, including Northampton’s, where tenants are asking, ‘why are lease rates so high if so many storefronts are empty?’

“And that’s a very good question,” he said, adding that the higher rates will impact existing retailers and perhaps dissuade others from coming downtown.

But it’s an issue in nearly every area community.

“There are so many empty storefronts,” Nakosteen went on, “and the retail sector is so important to so many downtown areas.”

Meanwhile, workforce issues might also have an impact on the course and strength of the ongoing expansion, he noted, adding that a lack of qualified workers within some sectors might stifle growth.

“The state, as a whole, has issues with the labor force not growing fast enough to accommodate the economy,” he explained. “And Western Mass. is even worse. We have very slow labor growth here; you can’t grow the economy faster than you can hire people to fill the jobs.”

Interest rates could play a role as well, the experts noted, adding that, if the economy does start heating up, the Fed will likely raise rates to keep it from overheating and sending inflation higher.

“Prime rate effects people’s home-equity loans, and it effects commercial borrowers,” Senecal explained. “And if the Fed increases rates two or three times, and that’s clearly their intent, that could have an impact on spending.”

Bottom Line

‘Stable. ‘Boring.’ ‘Steady.’ Those aren’t exactly headline-generating adjectives when we’re talking about the economy and where it might head in the months to come.

But they represent reality, and for many in this region — which, as has been noted countless times in the past, doesn’t enjoy stunning highs and crippling lows like other regions — those words are welcome, and much better than the alternative.

And if tax reform works, as Senecal and others believe it might, the region just might wind up doing better than ‘more of the same.’


George O’Brien can be reached at [email protected]

Commercial Real Estate Sections

Building Collaboration

The O’Connell Companies has a new home in Holyoke

The O’Connell Companies has a new home in Holyoke (above), replacing the previous headquarters (below) of more than a century.

The O’Connell Companies

The O’Connell Companies traces its history in Holyoke back to 1879, when Daniel O’Connell founded the construction company that eventually branched into property design, management, development, and much more. For more than a century, the company was housed in limited quarters on Hampden Street, but a new headquarters on Kelly Way offers more space, amenities, and opportunities for what one of the firm’s executives called “cross-fertilization.”

In the conference room where Andrew Crystal sat down with BusinessWest recently, the only piece of artwork currently hanging up is a stylized, brightly hued BIM (building information modeling) image of the new headquarters of the O’Connell Companies, located on Kelly Way in Holyoke. On the opposite wall hangs a cutting-edge, multi-screen array for both displaying information during meetings and videoconferencing with other parties.

The room’s long, wooden table, however, is one of the only pieces brought over from the former O’Connell HQ on Hampden Street. The restored table represents some of the connective fiber between old and new that the company wanted its new home to represent, said Crystal, vice president of O’Connell Development Group.

“We’ve managed to incorporate some history,” he said, also referencing a set of century-old, meticulously handwritten balance sheets framed on the wall of another wing, where the accountants work. “The company does have a very long, interesting story, so we tried to preserve some of the history and the culture of the company. That was very important in the design of this.”

Otherwise, the new headquarters, situated on a seven-acre parcel in the woods off Bobala Road, is rife with modern touches, starting with the striking central atrium that connects the wings that house various divisions — O’Connell Development Group, Daniel O’Connell’s Sons (construction), Appleton Corp. (property management), and New England Fertilizer Co. (biosolids management).

The atrium is awash in natural light and features tables and chairs toward the back, along with a kitchen and coffee bar. “We wanted to create some space for people to mingle informally, share a meal or coffee break together, with the intent of getting to know each other and, more important, cross-fertilize, because everything we do is related,” Crystal said. “We design, develop, finance, build, and manage buildings, roads, and bridges — it’s all interrelated for me.”

One of the goals of the new building is to bring together all the company’s divisions under one roof; Appleton previously had its own space on Suffolk Street in Holyoke, while the Hampden Street facility that housed the others had long been insufficient.

“It was an old, tired building, and we had looked at renovating it,” Crystal said. “But, to continue to be a great work environment for present employees, but also with an eye toward the future, it made sense to move to a new location and to have everything under one roof. There’s nothing like being in the same building.”

Dennis Fitzpatrick, president and CEO of the O’Connell Companies, said as much when he addressed hundreds of visitors at a recent open house, noting that it’s been more than a century since the firm dedicated a new headquarters.

Andrew Crystal

Andrew Crystal stands on the walkway overlooking the sunlit central atrium and the woods behind the property.

“When we started this project, our hope was that we could create a modern, contemporary office building where we could more effectively carry out our daily work,” he said. “We wanted improved functionality, a higher level of comfort, and we wanted a few more amenities. We hope that our new headquarters will cultivate a work environment that supports and further develops the spirit and cuture that has made this organization as successful as it has been for as long as it has been.”

For this month’s focus on commercial real estate, BusinessWest paid a visit to Kelly Way to check out the results of that effort.

Forward Thinking

The intent, Crystal said, was to house the company’s various divisions in a modern, energy-efficient, healthy environment. “We wanted to be conscientious about the environment in terms of energy efficiency and how we treated the land when we sited the building and took the trees down. And we wanted to preserve and enhance the corporate culture that exists here, which is why we created this atrium space in the middle of the building.”

He has heard of multiple incidents recently of long-time O’Connell employees meeting in person for the first time, which means the design is working.

“Part of the design is to create space and an environment that encourages people to collaborate and work together between companies,” he explained. “It was also done with an eye toward creating a great workplace for employees — not just the employees we have, but as an incentive to attract younger employees. Things like the atrium and a shared coffee bar, and a fitness room downstairs with showers — these are things that younger workers want, and it’s a competitive environment to attract talent.”

As for the subdued exterior of the building, Crystal said he had a specific vision for how the dark-bricked façade would interact with the woods around it.

“We wanted a brick building, but we wanted something that was more unique than red brick, that was an elegant blend with the surroundings,” he explained. “We went through quite a few designs, looking at various mixes of bricks. We’re very pleased with the result; whether it’s a bright, sunny day or an overcast, rainy day, the building really fits into the surrounding environment.”

The natural light that pours in from the building’s tall windows brings aesthetic appeal as well, but doubles as an energy-efficient element — one of many, he explained. “We chose not to get LEED-certified, but the criteria in LEED buildings drove a lot of the decisions around energy efficiency, water efficiency, quality of the air people breathe, and the views people have to the exterior.”

Dennis Fitzpatrick, addressing open-house attendees

Dennis Fitzpatrick, addressing open-house attendees, said it was “high time” O’Connell’s own home reflected some of the modern design elements it was using in its clients’ projects.

For instance, he continued, “all the light fixtures are LED, and all are on occupancy sensors. We have a high-efficiency boiler for heating, and we have energy-recovery ventilation, so when air is exhausted from the building, we recover some of the energy from the air and reuse it.”

Crystal added that the environmentally friendly focus extended to the outdoors, where the building was positioned in such a way that preserved the more mature trees around its perimeter. The plan is to develop some walking trails through the wooded surroundings by next summer. For now, a large outdoor patio overlooks the grounds behind the atrium. “So if you’re on your laptop on a beautiful day, why not sit outside with the beautiful woods and do your work?”

A freshly installed bocce court is another way to help employees enjoy the outdoors during the warmer months, he added. “Again, we want to encourage people to stay after work and recreate and get to know each other. One of our goals is to create a sense of community among employees.”

Daily Impact

In short, Crystal and his development team — which included architectural firm Amenta Emma and a host of contractors and subcontractors from Western Mass. — are firm believers that a building’s design and environment affect both productivity and employee behavior.

“One goal was to encourage collaboration, innovation, and cross-fertilization,” he said, referring not only to the shared atrium, but formal conference rooms in each wing and the open layout of each division, with offices ringing a shared bank of workstations. Each wing also features a small, private room with a phone for employees in the shared space to make private calls.

A color palette heavy on light grays and whites, with a bold splash of blue ringing some walls, was designed to promote brightness and productivity, and the rainbows that occasionally appear in the glass and white-ash floors when the sun hits the atrium’s huge rear windows is “one of those unanticipated surprises,” Crystal noted.

“People seem happy,” he said. “I think the employees are happy to be here. Having a fun, modern, efficient environment to work in is an important piece of that.”

As the company’s president, Fitzpatrick certainly understands the importance of keeping everyone happy.

“Part of our culture is our people working together to come up with creative, innovative solutions to the challenges and risks that our company faces in our daily business,” he told the crowd at the open house.

“At the O’Connell Companies, we all care very deeply about the details,” he went on. “We care about what happens when plane X meets plane Y. We care about quality, and we care a lot about the feel, the sense that you have when you’re in a building, and I wanted this building to represent that. I wanted it to reflect the kind of quality that we hold ourselves accountable for when we go out and develop, build, and manage an asset for someone else. It was high time that our home reflected some of the ones that we were building.”

As Crystal walked BusinessWest past what’s called the Founder’s Room — a formal conference space on the second floor with a black walnut table built by Jonah Zuckerman of City Joinery in Holyoke — he reflected again on how the company’s history in the Paper City impacts how it does business today, and how its new headquarters fits into that history going forward.

“The real value this company has is its intellectual capital,” he said. “Yes, we own real estate, and we own equipment, but what makes the company unique is its intellectual capital, and by locating all our employees in the same building and actively promoting interactions and collaboration, I think the company benefits. That’s what we hoped to accomplish by relocating.”

Joseph Bednar can be reached at [email protected]